Caring UK October by Script Media

no.297 • £4.75 incorporating

October 2021

The Number One magazine for the care sector

Bodies join to launch day of remembrance SOCIAL care bodies across England have joined together to launch Social Care Day of Remembrance and Reflection, to honour the work of the adult social care workforce during the pandemic. More than 20 organisations supported by the Department of Health and Social Care and Minister of State for Social Care Helen Whately, have come together to launch the memorial day dedicated to the adult social care workforce in England. The day itself will take place next March. Minister for Care Helen Whately said: “The whole country recognises the bravery of the social care workforce, NHS staff and many others who put themselves at risk to save lives during this global pandemic. “Our hearts go out to the families, friends and colleagues who have sadly lost loved ones and we will take this time to honour and remember them. “We have worked to protect health and social care staff throughout the pandemic and we will continue to support them and their families in any way we can.” An estimated 922 social care workers in England lost their lives between March 2020 and May 2021. The purpose of Social Care Day of Remembrance and Reflection is

to thank those social care workers who provided crucial care and support during these tough times, and to remember those workers who sadly lost their lives to Covid. A Memorial Wall and Thank You Wall have been launched on The Care Workers’ Charity website where people can share tributes to care workers lost during the pandemic and say thank you to those who provided vital support. Those behind the Social Care Day of Remembrance and Reflection request people to add their stories to the walls in the lead up to the day in March. Other ways in which care providers, care workers, those who draw on care and support, and any other individual can participate on the day include planting a tree in honour of a lost care worker, having a minute’s silence, or creating a piece of art. Further information on events that will take place on the day and how to get involved can be found on The Care Workers’ Charity website and will continue to be announced in the lead up to the day in March. You can keep involved with the day on social media using #RememberSocialCare. Organisations involved include Care England, National Care Association, National Care Forum and UK Homecare Association.

Excitement building for CUK Awards

Actor Dean Andrews will host this year’s Caring UK Awards on Thursday December 2, Caring UK is delighted to reveal. Best known for his role as DS Ray Carling in the BBC drama series Life on Mars, he continued the role in the sequel series, Ashes to Ashes, until 2010. He is currently starring as Emmerdale villain Will Taylor. The event takes place at The Athena in Leicester. Tickets available to purchase at www.script-events.co.uk

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EXCITEMENT is building for the industry’s biggest end-of-year party, with plans in place to make this year’s Caring UK Awards the best one yet. Nominations for the 2021 awards are now closed and the full shortlist is on page 30 of this issue. Organised by Script Media in partnership with Caring UK and headline sponsor Clydesdale and Yorkshire Bank, this annual celebration of success will culminate in a glittering ceremony – taking place at the Athena in Leicester on Thursday December 2 – where host Dean Andrews will reveal the lucky winners who will take home an award. We received a record number of entries from all over the UK with so many stories of the wonderful work that was done particularly during the pandemic and we want to thank everyone who sent in nominations. Shortlisted entries from far and wide have made the finals, now progressing to the next stage of the judging process. Event director Judith Halkerston added: “We have been amazed by the incredible work that has taken and is continuing to take place in homes nationwide, and the last 18 months has only confirmed to us just how wonderful care staff truly are. “Once again we were overwhelmed with the standard of entries we received from homes up and down the country. We can’t wait to celebrate with everyone at the awards on December 2.”

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CARINGNEWS

Digital champions log on at housing development AN EDINBURGH housing development has been awarded iPads to keep elderly customers connected with loved ones throughout the pandemic, thanks to a Scottish Government initiative. Castlebrae Glebe, which is run and operated by Bield, received 12 iPads from Connecting Scotland which is a project established in response to the Covid-19 pandemic to connect individuals who may have otherwise been isolated. The programme has kept individuals across the country connected virtually when it has not been possible to meet in person and has also supported digital skill development. Sharon Tomany, development manager at Castlebrae Glebe, applied for the programme in February after hearing about the initiative designed for individuals who don’t have the confidence, kit or connectivity at home in a bid to reduce digital exclusion. She said: “The project has been an amazing opportunity to help customers become more digitally connected and keep in contact with loved ones throughout a period which could have been extremely isolating. “Everyone at the development has

benefited from the donation in some way. “One aspect that we didn’t appreciate would have such a big impact was that our customers now feel closer to the local community. “Previously they may not have seen the communication from local businesses online or been able to get involved with local groups activities. “The iPads have enabled customers to listen to music, watch videos, read the news and shop online – simple things that they didn’t necessarily have access to before.” Customers have been supported by staff to set the iPads up and understand how to use the device safely. Sharon added: “The feedback from friends and families has been very positive and many have expressed their delight about being able to get in touch with their loved ones at any point and actually have video calls, which is much better than talking over the phone. “We know that many elderly people often battle loneliness and this has heightened throughout the pandemic, so it is especially rewarding to know that we have changed that for our Resident Mary Smith with an iPad. customers by even just a little bit.”

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

www.caring-uk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: cuk3@scriptmedia.co.uk Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur.

CARINGNEWS

Foundation donates £166,000 to numerous good causes

A carer assistant from Green Lodge in Stockton-on-Tees has received a Making a Difference Award for her dedication and ambition to fulfill every aspect of her job role and go above the call of duty to ensure residents are safe and comfortable. The Orchard Care Homes initiative recognises and rewards staff that go that extra mile in their workplace, and inspires others to follow in their footsteps to improve the home experience and generate a relaxed and informal community for our residents. Natalie said: “It was such a surprise and I felt quite emotional and overwhelmed as it’s been a difficult year, but I’m very grateful for the recognition.”

BARCHESTER’S Charitable Foundation has gifted £166,000 in grants to provide vital help to 65 small groups and charities, and 112 individuals over the past year. Established in 2000, the aim of Barchester’s Charitable Foundation is to help older people and adults living with a disability or mental health problems in local communities across the country. The charity provides grants to improve mobility and quality of life, and each year the Foundation distributes more than £150,000 to individuals, small community groups and charities across England, Scotland and Wales. Dr Pete Calveley, chairman of Barchester’s Charitable Foundation, said: “We support older people and other adults with disabilities by giving grants to help people connect or reconnect with others in their local community. “Every single individual or small local charity that we have helped over the past year has faced serious challenges of isolation and loneliness during a very tough year, and we are immensely proud to have been able to help them.” Examples of the organisations and individuals the Foundation supported recently are: n Sahara, a small charity in Coventry,

received funding for the purchase of six elder sympathetic chairs and a wheelchair. Sahara is planning activities in smaller gatherings moving out of lockdown for its elderly members. They worked incredibly hard to maintain regular contact in a safe manner with their elders during the lockdowns, and are now supporting their elders to come out of their homes and reintegrate into their peer groups and the wider local community. n Co-ordin8, a small charity in Torbay, runs meaningful, educational day activities for adults with

learning disabilities. These range from horticulture to cooking, art to community living skills and textile work. Their grant went towards helping their students return to fitness following lockdown. n The grants that Barchester’s Charitable Foundation awards for motorised wheelchairs and mobility scooters are often life changing for the individuals who benefit, giving people back the freedom to go out again, socialise and enjoy the outdoors. Lauren, 22, from Sheffield has a number of conditions which means she is not mobile and is severely isolated. Her grant was for a wheelchair, and this has made her become more independent and impacted positively on her mental health. Lauren said: “I feel freer because I’m not having to be stuck inside anymore staring at the same walls and I don’t have to always rely on other people taking me on outings in cars. Now I can go to the park and it happens to have very nice surroundings. “Lots of green, which is good for mental health. I definitely feel like a weight has been lifted, and once everything has settled down I look forward to going to the local craft group and trying that out. It opens more up to me.”

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CARINGNEWS

Sector responds to PM’s social care reform announcement

THE care sector has been responding to Prime Minister Boris Johnson’s plans to reform adult social care and bring the health and social care system closer together on a long term, sustainable footing. He announced a 1.25 per cent health and social care levy through national insurance contributions that will take effect from April 2022. The PM, who admitted that the move broke a Conservative manifesto promise, said the levy would raise £36bn over three years for frontline health and social care services. The changes mean that from October 2023 no-one will have to pay more than £86,000 for care over their lifetime with those with assets between £20,000 and £100,000 receiving some means test support. Anyone who has assets of less than £20,000 will have their care costs fully covered by the state. Professor Martin Green OBE, chief executive of Care England, said he welcomed the Prime Minister’s announcement. He added: “We have been waiting for a very long time for any concrete plans on the long term sustainability of adult social care reform. “We want to go through the plans carefully and it is our hope that social care will be rewarded and recognised rather than playing second fiddle to

Dr Jane Townson the NHS. It is essential that money reaches the frontline.” Vic Rayner OBE, CEO of the National Care Forum, said the announcement had been ‘a long time coming’. She added: “It is a giant leap forward to get the parliamentary focus on social care, and importantly what it can deliver for each and every citizen. The litmus test for this announcement is the difference it will make to people’s lives. “Bringing more money into the health and care system is crucial – the balance of how that money is apportioned is the thorn in the side. “Social care needs significant additional funding now and the initial apportionment falls well short of the additional £7bn funding

requirements determined by the Health and Care Select Committee amongst others and we believe the government needs to redress that balance urgently. “A truly integrated approach to health and care, with social care as an equal partner in that system will necessarily put people and their needs at the centre, and the balance between the NHS saving lives and social care changing lives will need to be determined at ICS level to support independent, thriving citizens.” Stewart Stretton-Hill, tax, trusts and estates senior associate at Irwin Mitchell, described the announcement as a ‘mixed bag’. He added: “The plans lack specifics about attracting quality, qualified individuals into the profession – how can the care profession be propped up if its workers are not cared for and paid appropriately for the work? “This is also just considering paid carers, let alone the unpaid carers of which there are many. However, additional funding being made available is a good sign this is a priority for the Government. ”The tax aspect is totally unfair – taxing those who’ve been hardest hit by the pandemic is another blow to the everyday person’s finances. It’s also totally against the Conservative party’s manifesto.

“While taxing share dividends is one aspect, the Government could go so much further on taxing the wealthiest in society to help pay for social care. “The tax hike may also affect people’s ability to pay into pensions so they can fund care in 50 years’ time if people are required to pay more tax now. It’s essentially kicking the can down the road for a later generation.” The United Kingdom Homecare Association’s CEO, Dr Jane Townson, said that once again the government’s focus is on the 0.5 million people in institutional care, rather than the 15 million needing support and care at home. She added: “Investing in support and care early, preventing people experiencing crisis, helps to keep people out of more expensive settings of care, such as care homes and hospitals. This is better for individuals, better for the health and care system, and better for HM Treasury. “It makes no sense to neglect older and disabled people in the community, wait until a crisis point is reached, then transport them to acute hospitals, where they frequently lose function, deteriorate rapidly, and require even more long-term care. “But this, it appears, continues to be the government’s strategy.”

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CARINGNEWS

Home is island’s first to receive top accolade

Sheila Richard, a resident at Friends of the Elderly’s Bernard Sunley care home in Woking, reminisced about her favourite books, authors and characters to mark National Read a Book Day. Sheila, who has been a resident at Bernard Sunley for five months, sat down with activities coordinator Monika Ahmed to chat about her love of books, reading and her favourite stories. She said: “We encourage our residents to do what they enjoy doing, when they want to do it and support everyone in continuing to participate in their hobbies and pastimes. As hobbies go, reading is very beneficial to our residents’ wellbeing as it helps to increase memory, focuses concentration, reduces stress, aids relaxation and helps sleep.”

A BEMBRIDGE care home is the first on the Isle of Wight to achieve the Gold Standard Framework Quality Hallmark Award for end-of-life care. The Limes was described by the GSF as a “Small family run independent home, in a unique location on an island which provides a different set of challenges … “The ethos of the home is that they are always striving to do better, move forward, wanting to improve. Asking themselves “how can we support the residents better”? The visit clearly demonstrated the commitment and drive to ensure a gold standard of care for each and every one of the residents”. Manager Eleni Dove said she was absolutely delighted that the hard work and dedication of her team who have been committed to delivering the very best end of life care, was being recognised. She added: “From the moment someone walks through our door we want them to live well. “Moving into a care home shouldn’t be the end of a client’s story, so from the very first day we will work to collaborate with them and their relatives so that we can help them achieve their goals. “Achieving the GSF accreditation is a fantastic reward for all of the staff who have been working so hard to do

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residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS. Director Myles Dewen added: “We are so proud to be the first care home on the Isle of Wight to achieve this award, it is testament to the hard work and dedication of our team. “We hope other care homes on the island will see the value of this accreditation and the benefits to our clients and follow suit.”

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CARINGNEWS Advertiser’s announcement

QCS creates state-of-theart dementia centre

QUALITY Compliance Systems, a leading provider of content, guidance and standards for the social care sector, has launched the Dementia Centre. The Dementia Centre is the realisation of a strategy which looks to add comprehensive ‘condition’ specific support to its already industry-leading best practice and compliance systems. It is led by Jackie Pool, creator of the QCS PAL Instrument, a real-world tool that guides care professionals to deliver support at the level of dementia that a person is living with. By using the QCS PAL Instrument as a scaffold, the Dementia Centre will help transform the way that care professionals support the cognitive needs and abilities of each individual. Jackie, who is QCS’ Dementia Care Champion, said: “What separates the Dementia Centre from other

resources is that it fuses generic guidance, regulatory compliance requirements and the work of worldrenowned experts into one single resource. “This enables care professionals to move from a purely paperbased environment to a real-world one, which combines the latest compliance with QCS PAL-centric dementia best practice. “The result is ‘purposeful practice’ which has been designed specifically to help those who support people with dementia to deliberately focus on aspects of their care and support in order to become more competent and effective. “The resource is ground-breaking in that it also provides measures that service providers can use to benchmark and develop team member’s care practices.” The Dementia Centre contains a raft of highly relevant resources, including up-to-date policies

and procedures, assessment and outcome measures, case studies, the work of inspirational authors, which together ensure that the Dementia Centre delivers hands-on guidance to providers. Nikki Walker, QCS’ chief executive officer, added: “We’re delighted to announce the opening of the QCS Dementia Centre. “From a strategic perspective, this announcement is highly symbolic. “While providing the latest compliance to our customers will remain a central focus, care providers have been telling us for some time that they also want cutting-edge practical content that they can seamlessly apply to realworld situations. “The QCS Dementia Centre delivers this while at the same time supporting our goal of delivering transformative solutions for all those dedicated to providing great care.” Mat Whittingham, QCS’ executive

Jackie Pool chairman, concluded: “We’re very proud to launch the Dementia Centre. With more than one million people expected to be living with the condition in the UK by 2025, it has always been a key strategic aim to make this pioneering hub available to the 130,000-plus care professionals who have chosen to use the QCS platform.” For more information on the Dementia Centre or to join QCS, contact our compliance advisors on 0333 405 3333 or email us at sales@qcs.co.uk

CARINGNEWS

Advertiser’s announcement

How safe are your ratings? By Richard Fairburn IN THE new era of regulation and inspection that is emerging after the lockdown phases of the coronavirus pandemic, the approach of the Care Quality Commission is morphing into one of stark contrast between background monitoring and, at the other end of the scale, unapologetic disproportionate intervention. CQC policy as to Notices of Proposal (NoP) to cancel registration (or part of it, such as the nursing registration in a residential and nursing home) includes the pre-emptive use of such notices as a weapon to bring about improvements. CQC special measures policy warns that, in a follow-up inspection of services placed in special measures, “if there is not enough improvement we will move to close the service by adopting our proposal to vary the provider’s registration to remove this location or cancel the provider’s registration”. The word “adopt” is key. A NoP can only be “adopted” as a Notice of Decision (NoD) (under section 28 HSCA2008) if it has already been served (under section 26 HSCA2008). A NoP that claims to be proportionate on the basis of an inspection that has not yet been conducted is an abuse of the process of law under the most disgracefully fettered discretion, albeit not out of context with CQC’s increasingly casual relationship with the rights of care providers. The NoP can as a matter of law be “adopted” at any time after the 28 days permitted for representations, without any time limit. Mounting an appeal against a NoD might seem like taking on Everest. Not necessarily so. A hearing of the appeal against a NoD (as distinct from a section 31 notice) will be approximately nine months away, after pre-hearing procedures have been completed. The Tribunal must look at the regulatory position of the home as it is on Day One of the appeal hearing. An appeal against cancellation of registration should be viewed as a project, in which the aim is to avoid a hearing.

If sufficient improvement has been achieved in advance of the date of the hearing then a “consent order” preserving registration should bring proceedings to a conclusion. There are two main reasons why appeals are commonly unsuccessful when they go as far as a hearing. First, CQC are Grandmasters of the Art of Ambush, and a hearing may be littered with submissions as to unresolved safety concerns from that final ‘OMG’ inspection before the hearing. The confidence of the Tribunal as to control of risk going forward can all too readily be undermined. The final submission from both sides will be the “skeleton argument”, a sort of legal witness statement that sets out whether the NoD is still proportionate or is now disproportionate. While inspecting officers will argue for ever that improvements are not yet embedded and sustained, the (professionally registered) legal representative of CQC Must Not Mislead the Tribunal. Where professional Counsel can make out a case that the NoD is still proportionate, then the hurdle for the provider in the hearing may become insurmountable. But if, as a matter of fact and law, the NoD is now disproportionate, then a skeleton argument claiming that it is still proportionate will simply be out of the question. Time for the consent order. The first task when served with a NoD is to choose a Representative whom you can trust, to guide you through the project and advise on the legally sound measures that will ensure return to compliance, and who has the legal skill to handle the process of the appeal. Not necessarily expensive solicitors and QCs, with costs in six figures. Call for a free preliminary consultation if I am on your shortlist. Please make yourself at home on my new website https://hsc-prof.com/ Download the latest alerts and updates, and factsheets on warning notices, appeals and the like. And please stay as safe as you can n Richard Fairburn is a consultant at HSC Professional.

Residents at Manor House care home have swapped Bargain Hunt for Beethoven, getting into the spirit of the annual classical music concert series with a themed afternoon of celebrations. Staff at the Little Weighton home laid on an afternoon of fun and frolics including a buffet, cakes, fizz and a proms concert playing in the background. Residents enjoyed a playlist including all the patriotic favourites, joining in with Jerusalem, Land of Hope and Glory and Rule Britannia.

Carer Patsy Swift with resident Ann Ashfield.

Drinks are on the house at Wrexham care home A POP-up pub is doing a roaring trade at a Wrexham care home. The residents of Pendine Park’s Hillbury home love the atmosphere and can play dominoes, cards, bingo, take part in a pub quiz or have a dance as well as enjoying a drink. The Hillbury Arms serves two beers, Pobli Bobli which is a light summer ale and Pobli Wobli, a darker, more traditional bitter, which have been brewed for Pendine by Bragdy Dinbych (Denbigh Brewery). Hillbury manager Cindy Clutton said: “We are trying to make the experience of going to the pub to be similar to what our residents will

have enjoyed in their lives. “People may think that if you are in a care home you are going to be sitting there doing nothing all day. “But the residents actually get to take part in a lot of different activities here. “It is nice to see how much our residents enjoy going to the pub, as they interact with each other. “It is amazing how doing something like this lifts both the residents and the staff.” With care staff behind the bar, residents can also sample a nonalcoholic cocktail or a range of other soft drinks. In many ways it’s the perfect local because all the drinks are on the house.

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CARINGNEWS Advertiser’s announcement

CQC’s new monitoring approach – has anything really changed? New Performance Assessment Framework A flexible new assessment framework has been promised, although a publication date has not been forthcoming. It is anticipated that it will be ready at some point in 2022. We have been assured that the five key questions will remain the same but there will be a simplified set of KLOEs and characteristics.

By Lucy Bowker Introduction CQC is evolving its approach to regulation. They say they will focus on risk and every month they will review all data held about all services including feedback and complaints. The data will be stored on a monitoring app for inspectors which providers will not have access to. How providers will be able to address concerns without seeing the evidence base is yet to be seen. A standardised public statement will be issued if CQC are content. If no statement is published for your service, you can expect either monitoring calls and emails or perhaps an inspection. Re-rating It is important to stress that CQC will not be able to re-rate a service without physically inspecting. This is something that CQC would very much like to be able to do. In order to do so, CQC say they need to consult on the issue however no timeframe has been given for when this will take place. As it stands, when inspectors visit services, they are applying a focused methodology which allows them to change the ratings. If, however, they are responding to something they consider to be high risk, then they will need to come in quickly without the time to plan a focused inspection, so it is likely to be a targeted inspection which does not lead to a change in ratings. Providers will not be seeing the routine full inspections that we were accustomed to.

Lucy Bowker Furthermore, with the focus being on risk, it seems that those services looking to go from Good to Outstanding or even from Requires Improvement to Good are likely to have to wait some time before seeing any changes to ratings. CQC have acknowledged that current ratings are not necessarily reflective of services, and they suggest that if a rating is causing business difficulties it is worth highlighting this to your inspector.

What to expect from an inspection? CQC have warned that inspections may feel different. When they do visit, the focus will be on observations and conversations. Documents are likely to be requested before or after the physical inspection. The inspector is likely to know what they are looking for evidence of and they will be trying to fill gaps. It will be harder to demonstrate your achievements. CQC suggest using the Provider Information Returns (which will be due on the registration anniversary of a service) as means to demonstrate any improvement. Conclusion It is clear that there is no sudden change of direction for CQC following their new strategy. The risk-based approach which has emerged in recent times is here to stay. It will be much harder for services to demonstrate improvements. For many services outdated ratings are here to stay at least for now. n Lucy Bowker is a solicitor at Gordons Partnership.

Health & Social Care Lawyers You Can Trust “Produccvity and eﬃciency can be achieved only step by step with sustained hard work, relentless aaennon to details and insistence on the highest standards of quality and performance.” - J.R.D. Tata At Gordons Partnership, we understand that all good things take me and precision. Let us guide you through any legal issues you may be faced with, with a team you know and can count on. sols@gordonsols.co.uk www.gordonsols.co.uk London 020 7421 9421 | Guildford 01483 451 900

CARINGHYGIENE, LAUNDRY & INFECTION CONTROL

Advertiser’s announcement

Exclusive new launches on display HELPING businesses and cleaning professionals discover the next big product innovation to transform cleaning practices, The Cleaning Show 2021, which returns to ExCeL, London from November 2-4 will welcome some of the industry’s leading suppliers as they showcase innovative cleaning products to over 7,000 attendees. Advances in cleaning technology Once a highly labour-intensive industry, automation continues to expand throughout the cleaning industry. For example, ICE, the UK’s largest independent provider of cleaning equipment, will be on hand to showcase its wide range of future friendly cleaning solutions. Among its newly launched products, ICE unveiled its new UV Bot – the latest in its co-botics range designed to advance autonomous cleaning through innovation. Killis, a leading manufacturer and importer of specialist cleaning equipment and janitorial suppliers will also demonstrate how automation is leading the charge, through the introduction of its Leobot. Fellow exhibitor Makita, manufacturers of power tools worldwide, will be introducing two of its powerful solutions for commercial carpet and hard-floor vacuuming. This includes the

Northwood will showcase its newly expanded luxury Whisper range of premium pure pulp toilet rolls, facial tissues and airlaid hand towels. Completing the Northwood product range, and making its debut at the show, Whisper Green – the first 100 per cent recycled luxury toilet tissue in the range – will also be on the stand for attendees to explore.

DVC560Z Twin 18V Upright Vacuum Cleaner and CL001GD225 XGT Vacuum Cleaner. Elsewhere on the show floor, Lavor will present its LI-ION Series, the new range of LAVOR floor scrubber dryers, designed with lithium batteries to increase the level of productivity and reduce cleaning costs. Similarly, Rotowash will be showcasing its industrial floor

cleaning machine to tackle all types of flooring. Reducing plastic waste Helping businesses meet evolving sustainable targets, cleaning products supplier, Foremost will exhibit its zero-plastic Ecobox toilet paper, lowering carbon footprint whilst using the highest grade Pillowsoft tissue. Also helping to reduce waste,

All new sanitising and disinfecting solutions Throughout the pandemic, cleaning organisations and businesses have seen a sharp increase in the need for disinfectant sprays, which is why companies like Vycel have embraced technology to pioneer future solutions for virus protection. Its Electrostatic Sprayer delivers a positively charged water-based antimicrobial spray, quickly sanitising and disinfecting 100 per cent of surfaces within just 30 seconds. In addition, P-Wave will feature at this years show exhibiting its GermErase 24hr disinfectant product in partnership with GermErase, whilst IK Sprayers will be introducing its new IK e 15 BS to visitors which comes with four specifically designed nozzles to improve effectiveness, safety, and speed of treatments. Registration for The Cleaning Show 2021 is now open.

DON’T MISS The UK’s largest Cleaning & Hygiene event On 2-4 November, the UK's largest cleaning and hygiene event will return to ExCel, London. Attracting more than 7,000 visitors the Cleaning Show will showcase the latest advancements in cleaning practices and technologies through hundreds

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CARINGHYGIENE, LAUNDRY & INFECTION CONTROL Advertiser’s announcement

Elmfield Care chooses Duplex ELMFIELD Care is a small, privatelyowned company providing the highest standards of residential, dementia and respite care, together with first-class hospitality, in purpose-built, luxury care homes. Their one goal is to look after their residents in the best way possible so that they can live a happy and fulfilled life in five star luxury. They take pride in their outstanding levels of care and service and their homes are Covid-secure. CEO Chris Babington said: “When it comes to maintaining standards of cleaning and hygiene, choosing the Duplex 340 Steam floor cleaning machine was never a difficult choice. “It offers the performance and efficiency we require – not to mention the suburb build quality and chemical free capabilities that steam offers enabling us to clean and sanitise our home in one simple process and its ability to clean both carpets and hard floors makes it a truly versatile machine.” Elmfield also chose the Duplex Atomiser which is a fast and efficient method of sanitising hard to reach surfaces and areas thereby having a ‘belt and braces’ approach to full area cleaning. This three-jet atomiser is perfect for use after the main clean has been carried out and combined with Hydrosan sanitising solution, it enables the operator to thoroughly disinfect any inaccessible parts of a room including

windows, doors, door-handles, walls, furniture, bathrooms, kitchen surfaces and cupboards to name but a few. Chris added: “The atomisers assist us in sanitising rooms and lifts quickly and effectively thereby helping to keep our homes safe.” Elmfield’ s Old Sarum Manor opened in Salisbury in the spring of 2021 and the Duplex cleaning equipment installed there created such a good impression that it was also chosen for their new site in Chippenham, Flowers Manor, where Duplex central area business development manager Neil Anthony carried out another successful installation and training session recently. Duplex prides itself on the training it provides and a fully certificated session is included with each machine to enable users to get the very best out of their investment. The new site offers the same high standards of care together with suburb living accommodation and all the facilities you would expect from Elmfield. Their brilliant staff are hand picked based on their compassion and values, often with the help of their residents and extensive training is provided to help them deliver the best care possible. Resident well-being is their number one priority and together with regular deep-cleaning, whole home testing, safe visiting and wearing PPE and with all staff vaccinated against Covid, their residents can feel safe and happy.

High Performance Cleaning Machines

Free on-site demonstrations Clean and sanitize with steam Multi-surface steam cleaning Light and easy to use Combine cleaning with infection-control Robust and reliable Nationwide sales and service support Free on-site training & installation Request an onsite demonstration www.duplex-cleaning.com 01227 771276 Fax 01227 770220 info@duplex-cleaning.com Unit 27 Joseph Wilson Ind. Est Whitstable, Kent, CT5 3PS.

RH Rustington Hall Rustington Hall is a not-for-profit charitable organisation, run by Littlehampton and Rustington Housing Society. It is a dualregistered nursing and care home, meaning that as a residents’ needs change from caring to nursing, their environment does not need to change. We cater for all needs, from respite to long-term, and provide a friendly home-from-home for up to 61 residents. We have a carefully selected team here who are all devoted to making sure that our residents are at the forefront of everything we do. We are very proud of who we are and what we represent, in working together to provide a community for residents and their families alike. Wellbeing of our residents is such an important part of our residents stay and it is vital that all our residents have a sense of this. Our wellbeing team love to engage and get to know our residents by offering a huge variety of entertainment and activities. We have an extensive programme of activities including quizzes, film afternoons, games, and a range of animal visitors! We also have monthly themed events, which the residents love participating in, such as Ascot Day, Mad Hatters Tea Party, Masquerade Ball and Country & Western Day, to name a few. For those that stay in their rooms, we have a trolley that travels around the Home, offering puzzles, books, colouring and games. The carers provide one-to-one interaction, including using our

incredible Omni-projector that is indescribable… it needs to be seen to be appreciated! Our large, modern lounge leads onto a wheelchair-friendly decking area. We also have a dedicated activities suite, quiet lounge, and meditation/prayer room. When the weather allows, residents enjoy sitting outside in the communal grounds, which include secluded gardens, courtyard, terraces, verandas and a spacious wooden gazebo. In the latest CQC report, Rustington Hall nursing & care home achieved Good overall, with Outstanding in Responsiveness. The CQC inspectors, who visited in April 2021, noted: “Without exception, everyone we spoke with talked about the fantastic care they received at Rustington Hall. Everyone was happy to be living there and spoke positively about all aspects of the service.” The report also praises staff, saying they “had excellent knowledge of people and there was a focus on the individual and on tailoring care and providing activities which were meaningful to them”. “Relatives spoke of the incredible support they had received from staff and of the wonderful photos and videos they received of their loved one.” So, if you are looking for quality residential or nursing care for yourself or a loved one, call Rustington Hall Nursing and Care Home on 01903 777501 or email reception@rustingtonhall.co.uk

t: 01903 777501 e: reception@rustingtonhall.co.uk w: www.rustingtonhall.co.uk f: www.facebook.com/rustington.hall

Rustington Hall, Station Road, Rustington, Littlehampton, West Sussex BN16 3AY

THE 2021

CARING

UK AWARDS I N PA R T N E R S H I P W I T H

THE ATHENA,LEICESTER Thursday 2nd December 2021,

C O N G R AT U L AT I O N S TO ALL THE FINALISTS

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script-events.co.uk/cuk-awards-tickets/

THANK YOU

TO ALL THE SPONSORS Care Home Division

CARINGCARE SHOW PREVIEW Advertiser’s announcement

The Care Show set to return THE time has come: We are ready to welcome you back to the Care Show this October 13 and 14 at the NEC, Birmingham We are excited to provide you the chance to reunite with colleagues in person again, where you can take part in important big debates, engage with the latest innovations, and leave the Care Show inspired, refreshed, and ready to take your care service to the next level. After a two-year hiatus, it feels a long time ago since we were able to bring thousands of care professionals together to meet face-to-face so that you can share best practice and your personal experiences. The Care Show will host more than 70 hours of CPD accredited education across five theatres, showcasing the best key leaders within the sector. This year’s edition will be an unparalleled opportunity to boost morale in your whole care team, refresh their skills, and learn something new. Our speaker line-up for 2021 includes: n Kate Terroni – chief inspector of adult social care of CQC. n Suzanne Mumford – head of nursing, care and dementia services at Care UK. Her eagerly anticipated talk will focus on balancing safety and quality in the new normal post pandemic. n James Sanderson – director of personalised care, NHS England. He will be discussing the importance of

getting personalisation back on track in the 21st century. You can also expect major debates at this year’s show focusing on topics such as “The Future of Social Care” – exploring what is required from the Government to build a better future for the sector and its clients. The Care Show is aware of the challenges that are affecting the care sector, first with Brexit, then with the difficulties of Covid-19 and now with the recent announcement of mandatory vaccinations.

We know that recruitment in these tough times is becoming harder and harder, so we will bring together a wealth of experienced leaders that offer suggestions and solutions to your issues that you are facing working in care. We also have some of the best companies exhibiting at the Care Show this autumn who can assist combating recruitment concerns alongside assisting care homes to adopt digital care plans by 2024. There is something for everyone at

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this year’s Care Show, and we have made it easy to find what you are looking for through our focused key themes: n Build and design (products and services from design through to build) n People (anything workforce and leadership related) n Technology (for use in a care or nursing home) n Technology (for home care providers) n Delivering better care (both within your premise and/or in the community) n Business services (help the running of your business) n Dementia n Infection prevention The Care Show is also bringing fun into the show welcoming the winners of the “Care Sector’s Got Talent” in partnership with Championing Social Care, to open the show with a bang. We also have the Care Managers Inner Circle, the largest social media group of care professionals, bringing their battle knickers to the show! With more than 180 exhibitors and four community lounges for everyone to come together, the Care Show is your show making it the only industry event you need attend in 2021. We look forward to welcoming you meet other care providers, network, and explore the show at your own pace in a relaxed and safe environment. Free tickets are available at https:// www.careshow.co.uk/caringuk A MU V i s i t S ST tand

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CARINGCARE SHOW PREVIEW Advertiser’s announcement

apetito introduces Finger Food Bites CATERING for dementia residents is highly complex. It takes time to manage mealtimes, allergies, specialist dietary requirements whilst giving support to those residents experiencing co-ordination difficulties, and importantly in the ongoing design of a nutritious, balanced, and appetising menu. Mealtimes can be a real challenge for care homes in delivering a quality dining experience for those living with the condition. Residents can lose concentration, forget to eat and drink, and struggle to use cutlery or cups. The resulting potential loss of nutrition is also a factor for concern. However, even if a home is unsure of the cause of the difficulty, the team can provide assistance in making mealtimes an easier and pleasant experience via the use of finger foods as a nutritional strategy. It’s for this reason that expert meals provider, apetito, which partners with more than 600 care homes across the nation and has more than 60 years’ experience in making mealtimes matter in health and social care, has launched Finger Food Bites – a new range that helps care homes provide a positive, inclusive, dining experience for patients who are living with dementia.

For the first time, those living with dementia and co-ordination difficulties can feed themselves nutritionally balanced meals in one bite without having to struggle to pick up cutlery. Finger Foods Bites allow residents the freedom to pick up and put down a complete hot meal with no mess and with minimal residue left on fingers. Furthermore, they can be enjoyed whilst sitting down, or if a resident is ‘on the move’. The range features 11 dishes of Finger Food Bites with meals including chicken and mushroom bake, salmon supreme, and great variety provided by classic finger foods such as pork meatballs, fish goujons, sausage casserole and veggie bolognaise. apetito will be exhibiting at the Care Show where you can come and experience Finger Food Bites for yourself.

23 Advertiser’s announcement

Wippet’s one to watch LAUNCHING at the Care Show at the NEC, Wippet is a new provider to the care sector and promises to be a one stop shop for goods and services. The brainchild of Matt Oxley – who has had extensive experience with two of the biggest names in the care sector – Wippet promises customers they will find all they need with ease from one website with just one login, one basket and one invoice – and it’s free to use. Many of the care sector’s biggest suppliers are already known to have signed up pre-launch. Wippet will be covering more categories than anybody else in the sector, selling everything a care home might need from beds to detergents, from uniforms to food. While we’ve all seen B2C platforms grow with the likes of Deliveroo,

Launching the NEW Intercall One Range at this year’s Care Show 13th – 14th October NEC Birmingham sales@intercall.co.uk | +44 (0) 1403 713121 | intercall.co.uk

ASOS, and Airbnb, B2B marketplaces have been growing too – but under the radar – and not launching as significantly as Wippet promises to launch to the care sector. Care providers from the very smallest to the largest organisations will be able to register and use the site from mid-October. Matt said: “I don’t believe there’s a care provider out there that couldn’t benefit significantly from the efficiency Wippet will bring. “Our mantra at Wippet is to make buying in healthcare simple. That’s what we’ll deliver from the moment customers first use our site.” All Wippet’s suppliers must go through due diligence checks, to provide the assurance that customers can buy from known and trusted supplier brands.

CARINGCARE SHOW PREVIEW

Arjo Residents and patients in care homes, hospitals and other facilities have diverse backgrounds and needs. The Arjo Mobility Gallery makes it possible to discuss choices in care and rehabilitation in a realistic way. Visit Arjo to find out how our products and services can help you achieve positive outcomes. https:// www.arjo.com/en-gb/

Gainsborough Gainsborough Specialist Bathrooms will be showcasing its proven range of power assisted baths, accessible G360 wet rooms and adapted bathrooms. Part of the Gainsborough Healthcare Group, this trusted UK manufacturer delivers a holistic service for all specialist bathing needs in residential and acute care. Hi-lo baths such as the ultra-efficient Gentona and the reclining Sentes provide utmost care and safety in demanding healthcare environments – all supplied with BioCote antimicrobial technology as standard. www.gainsboroughbaths.com

QCS Quality Compliance Systems is the leading compliance management system for the social care sector, supporting over 130,000 Care, Dental and Medical professionals across over 5,400 organisations, enabling our customers to stay compliant with current regulatory policies. QCS’ core focus is to offer a reliable, up-to-date compliance management but our system allows our customers to do much more. We give businesses access to mock inspection toolkits, risk assessments, stakeholder surveys and admin tools and HR policies to help customers provide the best service possible. https://www.qcs.co.uk

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Sekoia Have you ever wondered what digital care planning would be like for your organisation? A lot of providers have stalled, as their search for a digital solution hasn’t proved to find anything bespoke enough for their residents and their needs. Visit Sekoia to see what care planning looks like in a modern, easy-to-use app, bespoke to your organisation. Providers are saving 1,5 hours per care assistant per shift – evidencing care and support this way. https://sekoia.co.uk/

CareDocs CareDocs is the leading digital care management and planning solution, developed by care experts for care and nursing homes. With 13 years’ experience in supporting care providers all across the UK, we can help you digitally transform your business and achieve the highest standards of compliance and care delivery. Our digital care management system is user-friendly, and makes person-centred care planning and point of care recording quick and easy. Managers have immediate access to all the information needed to ensure important tasks are not overlooked, saving time, reducing paper usage and maximising resources. www.caredocs.co.uk

Caring UK Caring UK is the number one magazine for key decision makers in the elderly care sector. Mailed monthly free of charge, targeting proprietors, managers, financial directors, individuals working within the purchasing department, matrons and senior nursing staff of care homes, nursing homes, dual registered homes and retirement villages. We guarantee that your marketing plan is delivered www.caring-uk.co.uk

Intercall

NEC Birmingham, October 13 and 14

Intercall nurse call systems help provide security, comfort and assistance to residents, patients and nursing staff. We are committed to continuous research and development, to improve performance and reduce our carbon footprint by investing in low power technology. The new Intercall One builds on the platform of our bestselling legacy systems, providing a modern, affordable call system created for the digital age. Installed on the robust Intercall wired framework, it offers a system upgrade with the minimum of disruption, while the interconnected call points supply unrivalled reliability thereby assisting in the smooth running of the care facility. www.intercall.co.uk

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CARINGCARE SHOW PREVIEW Advertiser’s announcement

Advertiser’s announcement

New Intercall One to launch at Care Show Gompels’ COSHH Library – helping you stay compliant WE ARE more than just a supplier we like to help make your life easier too, and with our fantastic collection of online tools we can do just that. For example, did you know that you can quickly and easily download COSHH datasheets for the products you have purchased with Gompels? Our clever system automatically updates your library if a datasheet gets modified, keeping you compliant and safe. This tool also provides you with any additional datasheets we hold for products, from users guides to FAQs. Be sure to use our handy filter, which enables you to download datasheets from different periods.

You can either download an individual COSHH datasheet or with the click of the button you can download all COSHH sheets relevant to you. How our COSHH library helps you at a glance: n Compliance made easy. n All in one place. n Our system automatically updates to the latest version. n Saves you time and money. Gompels understands the importance of safety and CQC inspections, this FREE tool is designed to help provide you with 24/7 access to the most up to date information at the touch of a button.

INTERCALL has been manufacturing industry-leading nurse call systems in the UK to health care facilities for more than 30 years. Driven by a vocation to develop innovative solutions to support the care sector, we undertake continuous research and development, to improve performance and reduce our carbon footprint, investing in low power technology. We call this considered innovation. Now is the time to upgrade your facility with a stylish and effective new nurse call system. Launching at this year’s Care Show, the new Intercall One builds on the platform of our bestselling legacy systems, providing a modern, affordable call system created for the digital age. Installed on the robust Intercall

wired framework to offer a system upgrade with the minimum of disruption, the interconnected call points supply unrivalled reliability, assisting in the smooth running of the care facility. Our Safeguard products offer a new approach to dementia care and monitoring. The sleek wall-mounted point integrates into our Touch System and monitors rooms where the resident could be prone to falling or wandering at night. Positioned on the ceiling the Safeguard sensor passively monitors bed occupancy using thermal imaging detection to provide accurate motion readings. Intercall will be at this year’s Care Show in Birmingham and are looking forward to catching up with colleagues, clients and friends. Meet us on stand H50 to learn more with a live demo.

Advertiser’s announcement

Gainsborough Specialist Bathrooms to pioneer at Care Show 2021 GAINSBOROUGH Specialist Bathrooms will be demonstrating, through clinical evidence, how its baths with integrated antimicrobial BioCote technology are proven for advanced hygiene and care excellence on stand C32 at the Care Show (NEC, October 13-14). Part of the Gainsborough Healthcare Group, Gainsborough Specialist Bathrooms is a 360-degree provider of bathing solutions for the long term and acute care sectors. Its bath manufacturing prowess, built over 30 years, has established its brands as a leading choice for healthcare providers. Gainsborough Healthcare Group CEO Peter Eckhardt said: “We all fully appreciate that infection control is absolutely critical. “As the sector faces new challenges, Gainsborough believes it has a duty of care as a bath manufacturer to provide solutions that deliver advanced hygiene. This is why we integrate BioCote.” Gainsborough baths were the first and remain the only bathing solutions to contain integrated BioCote technology which provides

99.9 per cent 24/7 protection against viruses, bacteria and microbes. Through robust testing, this silverion additive is proven to combat Influenza H1N1, E.coli, Salmonella and antibiotic-resistant CPE, CRO, CRE, VRE and MRSA. As the need for infection control continues to accelerate due to the

pandemic, the need for dependable antimicrobial protection is now more critical than ever before – delivered by Gainsborough. Results regarding clinical case studies of BioCote will be available on stand C32. Procurement personnel representing care homes, hospitals

and rehabilitation facilities will be able to access this material and discuss BioCote effectiveness with senior Gainsborough representatives. The three power-assisted care baths on display, namely the Gentona, Sentes and Ezion, all contain BioCote and provide exceptional hygiene and efficiency. Each model offers specific performance and economic advantages relevant to individual care scenarios – covering a wideranging scope of patient and carer requirements and maximising moving and handling efficiency. The presence of BioCote provides peace of mind and can reduce the risk of potential staff sickness and infectious outbreaks. As a complementary solution for advanced hygiene, BioCote cannot be wiped or worn away like traditional disinfecting fluids; therefore reducing the possibility of cross contamination – critical in high traffic, communal bathing facilities. Its presence also reduces odours and stains whilst strengthening surface durability, so baths deliver greater long-term value.

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CARINGNEWS

Residents benefit from tailored programme

Cheshire home marks its first anniversary RESIDENTS and team members at a care home in Cheshire celebrated its first anniversary in style. Operated by Lovett Care, Twyford House in Alsager is a 70-bedroom care home that provides a “home from home” environment, allowing its residents to live life to the fullest. General manager Laura Locket said: “We all had so much fun celebrating our first birthday. It was lovely to see the team and residents coming together to share memories and look back on the past year. “It has been a tough year for many, so it has been amazing to safely welcome new residents into our

home and community.” To celebrate its first birthday, residents and team members buried a time capsule containing sentimental items, pictures, and mementos crafted during activities sessions. The time capsule was buried in an area of the garden at the home that was marked by a plant donated by the nearby Townhouse Nursery. The nursery has partnered with the care home over the past year as part of Twyford House’s intergenerational activities programme. The home also hosted a party for residents with an array of their favourite foods and drinks on offer.

RESIDENTS with dementia living at an Edinburgh care home are benefitting from a tailored activity programme which is transforming their quality of life and care, enabling them to live as fulfilling lives as possible. Since opening in 2018, Cramond Residence has been passionate about creating a safe space for those living with dementia and other related illnesses in a way that enables residents to continue living a fulfilling life in a homely environment and feeling part of a close community. The home provides a range of activities specifically designed to give residents with dementia a richer and more satisfying life, with specialist facilities and trained staff on hand to provide support and relief. Many of the activities include a sensory or reminiscing element which helps residents remember special moments and stories from throughout their life. Ross Bijak, clinical care manager at the 74-bedroom specialist care home, said: “There are a host of activities on offer for residents to get involved with throughout the month, and every activity can be tailored to specific interests and hobbies. “For example, we recently held an art reminiscing therapy session and asked residents to communicate how they were feeling through their

artwork. “Physical activities like these help residents who sometimes can’t find the words to discuss a topic, but are able to communicate their emotions and feelings through painting or drawing – while also supporting mental stimulation and general wellbeing.” The care home doesn’t believe in a one size fits all approach, opting instead for a tailor-made programme of activities based on an individual’s interests, care and wellbeing needs. Activities such as reminiscing sessions are not only helpful to residents, but also to staff members who find they provide insights into each resident, whilst building relationships and understanding exactly how residents prefer to be cared for. The home trains all staff members in dementia care– even those who may not be providing direct care – as well as offering support and coping techniques to help family and friends.

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NCFE Level 2 courses available include: Understanding Autism Awareness of Mental Health Problems Behaviour that Challenges Care and Management of Diabetes Children& Young Peoples Mental Health Children`s Illnesses Common Health Conditions Equality and Diversity Dignity and Safeguarding End of Life Care Principles of Dementia Care Falls Prevention Information Advice & Guidance Principles of Infection Control Mental Health First Aid & Mental Health Advocacy in the Workplace. Working with Individuals with Learning Disabilities Nutrition and Health Safeguarding and Prevent Safe Handling of Medicines Team Leading OTHER FUNDED COURSES AVAILABLE PLEASE CHECK OUR WEBSITE

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2 0 2 1 S H O RT L I S T Care Employee of the Year Ajeesh Thomas, Ebury Court, Romford Alex Ball, Stowlangtoft Hall, Bury St Edmunds Cassie Stirling, Bilton Hall, Harrogate Dani Whitehouse, Fernhill House, Worcester Kerry Yorkston, Lauder Lodge, Edinburgh Mandy Wozny, Hale Place Care Solutions, Tonbridge Silvia Barret, Nellsar Care Group Care Team of the Year Abbeyvale Care Centre, Hartlepool Broadlands, Lowestoft Perry Manor, Worcester Sefton Hall, Dawlish Sunrise of Sonning The Close, Burcot The Lawns, Darlington Outstanding Achievement Abdul Kachr, Country Court Beverley Manzar, Ebury Court Kevin Hewlett, Hale Place Care Solutions Maureen Tilbrook, Stowlangtoft Hall Nursing Home Mike Padgham, Independent Care Group Tony Weedon, Care UK End of Life Team of the Year Broadlands, Lowestoft Ford Place, Thetford St John's, Norwich St Mary's, Hull Sherdley Court, Prescot Shinfield View, Shinfield Thornhill House, Barnsley Care Employer of the Year Abbeyvale Care, Hartlepool Bluebird Care, Essex Condover College, Condover Hendra House, Ludlow Marton Care Homes, Chppington Optimal Living, Watford Stow Healthcare, Bury St Edmunds Catering Team of the Year Cedar Lodge, Camberley Hambleton Grange, Thirsk Mill House, Chipping Campden Mountfitchet House, Stansted Mountfitchet Skylark House, Horsham The Close, Burcot Care Group of the Year Care UK, Colchester CHD Living, Godalming Cornerstone, Waterlooville Majesticare, Heanor Rotherwood Healthcare, Mountsorrel Stow Healthcare, Bury St Edmunds Wellgate Care, Fulham Excellence and Innovation in Dementia Care Ebury Court, Romford ECL Chelmsford Keate House, Lymm Knaves Court, Brownhills Lulworth House, Maidstone Mill House, Chipping Campden St George’s, Telford Community Involvement Ashdown Care, Jarrow Blenheim House, Melksham Cavendish Park, Evesham CHD Living (various) Magnolia House, Mansfield Rosemary Court, Darlington Thorpe House, Watton North Care Home of the Year Armstrong House, Gateshead Fountains Way, Blackburn Heath Lodge, Harrogate Keate House, Lymm Thornhill House, Barnsley Windsor Court, Wetherby

Midlands and Wales Care Home of the Year Fernhill House, Worcester Harrier House, Hucknall Hendra House, Ludlow Knaves Court, Brownhills Roden Hall, Telford Sunrise of Tettnhall Scotland Care Home of the Year Abbey Court, Glasgow Abbeyfield Ballachulish Society Ltd Cranford, Aberdeen Tor Na Dee, Aberdeen South Care Home of the Year Alfriston Court, Alfriston Cedar Lodge, Camberley Gracewell of Maids Moreton Kevlin House, North Walsham Oak Lodge, Oakley Old Vicarage, Otterton The Close, Burcot Commitment to Training and Development Abbeyfield Ballachulish, Ballachulish Belvedere House, Banstead Cranford, Exmouth Exemplar Health, Rotherham Hale Place, Tonbridge Ideal Care Homes, Leeds Stow Healthcare, Bury St Edmunds Activities Team of the Year Armstrong House, Gateshead Castleford House, Chepstow Kitnocks House, Southampton Mary and Joseph House, Manchester Palmyra, Liverpool The Lodge, South Shields Thorp House, Thetford Dementia Care Team of the Year Brook Court, Kidderminster Halstead Hall, Halstead Langham Court, Hindhead Loveday Chelsea Court, London Malmesbury Lawn, Havant Mill House, Chipping Campden Management Team of the Year Fulford, York Hale Place, Tonbridge Halstead Hall, Halstead Knaves Court, Brownhills Oaktree Court, Wellington SJOG, Darlington The Close, Oxford Best Initiative in Care CHD Living, Godlaming Calvert Reconnections, Keswick Calvert Trust, Halstead Ebury Court, Romford Edensor Care Centre, Clacton on Sea Margaret House, Barley Streatfield House, St Leonard on Sea Quality in Housekeeping Ashwood Court, Lowton Asterbury Place, Ipswich Bowbridge Court, Newark on Trent Cedar Lodge, Camberley Weald Heights, Sevenoaks Willows, Romford Best Outdoor Environment Broadwater Lodge, Godalming De Brook Lodge, Manchester Fourways, Sidmouth Huntingdon and Langham Estate, Hindhead Moat House, Hinckley

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Office@lamontjohnson.com CARE HOME SALES NATIONWIDE

Work begins on new £9.5m care home

WORK is underway on a £9.5million care home in the Lace Hill area of Buckingham, creating a 62-bed facility and upwards of 70 new jobs. The state-of-the-art Lace Hill Manor Care Home, part of the Maria Mallaband Care Group, will provide large en-suite rooms, some with private patios, lounges, restaurants, communal areas, landscaped gardens, and facilities including a stunning orangery. Located alongside the site of a new healthcare hub, the two-and-threestorey home will be set in landscaped grounds, with private and shared patios, quiet terraces and lawns, surrounded by planting, including striking topiary. Daniel Turner-Naylor, operations director – new builds at Maria Mallaband Care Group, said: “Our vision for the new Lace Hill Care Home is a luxurious five-star environment giving those living there everything they want, need and

deserve, from the beautiful landscape grounds, to the architect-designed building, to the high-quality interiors. “This home is going to be truly special, right down to fixtures, fittings and furnishings and the chef-created menus.” Lace Hill Manor is one of several under development or redevelopment by the provider, which operates more than 80 homes across the country.

and the surrounding villages, and we want to meet that need with the Maria Mallaband Care Group’s well-renowned offer, which includes luxurious settings, the best facilities, and bespoke, compassionate and lifestyle-enhancing care – we place those individuals living with us at the heart of everything we do. “In fact, MMCG is preparing to open eight new care homes over the next couple of years, such is the demand for the high-quality care we provide.” The new private care home, designed for residential, nursing and dementia care, is under construction by specialist nursing home contractor Lawrence Baker Ltd, which delivered the Great Malvern Care home on time earlier this year. As well as responding to the need for social care within the community, the new home in Buckingham will also create jobs, including for carers, qualified nurses, chefs and administrators.

This project comes hot on the heels of the launch of Windsor Court Care Home in Great Malvern. The £8m home, which created more than 70 new jobs, opened in early July with a large number of rooms pre-sold and with a waiting list of interested parties. Daniel added: “We know there is a real demand for more care home beds, especially in Buckingham

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Live-in care company hiring for 1,350 jobs

confident that our new relationship with the bank will really benefit our strong standing as we expand and deliver improved care to the North East.” Malhotra Group was established in 1991. Its care division now owns 16 care homes – most of which have been purpose built by the company. The Group also owns many iconic buildings within Newcastle’s city centre, on Grey Street as well as within the city’s historic Grainger Town. Ben Foster, relationship director at HSBC UK, added: “Malhotra Group is a great example of a successful family business with a clear vision and ambition for the future. “The family has diversified into three distinct and successful divisions since starting out and we’re very pleased to be able to help them build on their achievements in the years to come.” Local law firm Muckle LLP worked on the refinancing transaction on behalf of HSBC UK, while Womble Bond Dickinson (UK) LLP acted for Malhotra Group.

ELDER, which already works with more than 3,500 live-in carers nationwide, is actively hiring for 1,350 new home carers across the country. The company – which matches people with professional, full-time carers who move into the home, has recently announced they’re committed to supporting carers with an industry leading package, increasing carer pay, and providing the opportunity to access a range of benefits that support carers’ financial, emotional, and physical well-being. Elder has seen a huge uplift in enquiries about its service in recent months, with a 25 per cent increase in families opting for live-in care compared to the same time last year. Many of the carers Elder work with made hugely sacrificial steps at the start of the pandemic, to shield their clients without a break for up to three months, which ultimately saved lives. Elder CEO Pete Dowds said: “Covid-19 mortality rates at Elder were 83 per cent lower in comparison to care homes, with huge thanks to the carers we work with showing unbelievable acts of selflessness and a staggering level of dedication. “We’re striving to do right by carers, so that those that need care can have the chance to choose where they are most comfortable. For many, this may still be the care home, but this could also be due to a lack of awareness around other care options.”

Home Instead UK CEO Martin Jones. and network with the best technology and operations platform to provide an even more amazing caregiver and client experience. “Never before in the history of the world has a company had this much reach or this much investment in technology to solve caring for ageing adults, their loved ones and those who care for them.”

To drive innovation, Honor will substantially increase its investment in research and development through engineering and technology. Honor and Home Instead also plan to extend their advocacy and social purpose initiatives. The combination will empower professional caregivers and enable millions more older adults across the globe to receive the support they need now and in the future. “These two organisations share one passion: transforming the care experience for older adults around the world,” said Jeff Huber, CEO of Home Instead. “For years, our commitment has been to create the world we want to grow older in. This transaction adds fuel to that commitment. Combining the strengths of these companies moves our passion from aspirational vision to inevitable impact.” The Home Instead network will operate under the Home Instead name as a subsidiary of Honor. The Honor Care Network will continue under the Honor name. Seth Sternberg will continue in his

Group eyes growth with £15m backing A NORTH East business has been backed by a £15million loan from HSBC UK as it looks to pursue further growth. Newcastle-based Malhotra Group, which owns a large portfolio of assets across the North East covering care, leisure and property, will use the funding to support its expansion plans within the care home segment of its business. The family-owned business currently has 1,000 beds across its care home division, which operates under the name Prestwick Care. There are plans to double this to 2,000 over the next five years through a mixture of organic growth and acquisitions. Malhotra Group currently employs more than 1,200 staff in the region, and the expansion of Prestwick Care is set to create a further 300 jobs over the next three years. Chairman Meenu Malhotra said: “We’re delighted to be working with HSBC UK as we embark on the next phase of our growth strategy. “We strive to be leading operators in all of our business segments and are

Elder CEO Pete Dowds. A recent report by the company has found that 41 per cent of people are less likely to consider a care home which is driving demand. Elder is actively asking those experienced in the sector to apply to become a carer on the company’s website. Pete added: “You may have been inspired by the heroic efforts of care workers throughout the pandemic. “You may be working in the health and social care space but want more flexibility over your schedule. You may have spent time looking after a loved one and seen how rewarding this sector can be. “Whichever of these situations you’re in, we want to hear from you. “You can be an integral part of a solution that’s keeping people safe and helping people get access to the care option they’d prefer.”

Honor acquires Home Instead to transform experience for caregivers and older adults HONOR Technology, Inc. has acquired Home Instead, Inc. The acquisition brings together the world’s biggest home care brand and UK’s largest homecare network – with the leading homecare technology and operations platform to transform the caregiver and client experience and revolutionise care for older adults. Financial terms of the acquisition were not announced. Honor’s technology and operations platform, paired with Home Instead’s leading global network, training leadership and relationship-based care, will serve as a foundation for a dramatic increase in innovation to benefit caregivers and clients through expanded offerings. “For the past 27 years, Home Instead has demonstrated a powerful combination of leadership, passion, and innovation—elevating the standard of care globally and becoming the respected industry leader,” said Seth Sternberg, co-founder and CEO of Honor. “This is an incredibly exciting moment as we bring together the preeminent global home care brand

role as CEO of Honor. Jeff Huber will report to Seth and continue to lead Home Instead as CEO. Together, Honor and Home Instead will focus on the professional development of caregivers and use technology as a foundation to strengthen the relationship between caregiver and client. This will further enhance the career opportunities for Home Instead carergivers in the UK, where there are currently 4,500 open vacancies. Martin Jones, Home Instead UK CEO, said: “The pandemic turned a simmering backburner issue into an urgent, global human crisis for older adults. “It’s a simple truth: The way the world cares for older adults must evolve. The hospital of the future is the home. “And our future will be fueled by a vibrant, respected workforce delivering care with skill and compassion. “It’s an expectation we need to embrace and quickly – we’re delighted to be leaders.”

An artist’s impression of the new homes that New Care are planning to build in Grappenhall (left) and Guiseley.

Group secures planning approvals DEVELOPMENT-led care home operator New Care has received planning consent for two new stateof-the-art care facilities. Helping to address the increasing shortfall of quality beds in both areas, the award-winning Manchesterbased operator will deliver a 70-bed care home with a value of £11million in Grappenhall close to the centre of Warrington, and a 72-bed facility with a value of £12million within the leafy and historic surroundings of Guiseley Conservation Area in West Yorkshire. Expertly designed, each of the privately-funded ‘new generation’ care facilities will be purpose-built to ensure the highest standards of care can be delivered in a comfortable and stylish home-from-home environment. Each property will boast spacious and fully furnished bedrooms,

complete with private en suite wet rooms, elegant communal lounges, fine dining rooms, spa assisted bathrooms, a hair salon, nail bar and landscaped gardens. Above all, they will provide an outstanding clinical offering including residential, nursing and dementia care, with all residents receiving individual person-centred compassionate care that is enhanced by a meaningful programme of daily activities and excursions from a permanent and highly skilled professional team. Approval for both homes was given on the same day, and New Care’s sister company McGoff Construction is gearing up to start work on both sites later this year. Chief operating officer Cath Fairhurst said: “It is incredibly exciting to receive planning

specialist healthcare business agents

permission for two superb new homes on the same day. “Grappenhall was passed by unanimous vote at the Council’s planning meeting and Guiseley was a delegated decision made possible only by the overall quality of the submission. “Our development-led approach is well coordinated and extremely thorough which usually leads to a positive response at committee and planning approval subsequently being granted. “The care crisis continues to escalate across the UK and we remain committed to bringing our awardwinning facilities to areas where there is an established need,” she concludes. Both homes will also create local employment opportunities with approximately 80 full time equivalent

jobs at each facility across a variety of different roles. New Care worked with Manchesterbased law firm Beyond Corporate on the deal. Real estate partner at Beyond Corporate, Owen McKenna, added: “It was great to once again work alongside the experienced team at New Care in securing the site for what is another much needed, modern care home development – particularly as purpose-built care homes represent a small percentage of the available beds for long-term care. “We have worked with New Care since its inception, and within the last 12 months have secured another six sites for them, with more in the pipeline. We are proud to continue our long-standing relationship with New Care and congratulate them on this very positive outcome.”

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An artist’s impression of the new £30m state-of-the-art facility.

Home creates a raft Operator achieves planning approval for Bromley home of job opportunities An artist’s impression of Foley House.

NEW Kidderminster care home Foley House is recruiting for up to 65 team members ahead of its eagerly awaited launch later this year. The home, which has been named after Thomas Henry Foley (18081869), the fourth Baron Foley of Kidderminster, is recruiting for various positions including care management, care assistants and kitchen and domestic staff. The team will complete a thorough induction before the home opens when they will provide care to up to 66 residents. Head of development and engagement Sarah Colling said: “It is a great time to join the Ideal Carehomes family and even to start a career in social care if you are new to the sector. “Over the course of the pandemic, the media has really shone a light on how amazing care workers are and it is wonderful to see them get the recognition they deserve. We have unique training and development initiatives through our

Ideal Academy, including industryleading training, career progression opportunities via a range of learning resources such as e-learning and specialist workshops – there are always opportunities to progress for the right people.” Foley House has benefitted from a £12m investment and will be provider Ideal Carehomes’ 27th home. The site boasts a cinema, a botanical room leading onto landscaped gardens, a traditional tea shop with a balcony, beauty parlour and Sky Bar. The caring staff team will be focused on creating a welcoming and fulfilling lifestyle for the people who live at Foley House via their round-the-clock support, regular and varied activities, healthy and nutritious food and laundry and housekeeping service. Staff will have access to some of the most innovative and supportive care technology in the industry and will be provided with a recently updated uniform, offered in a range of colours determined by job role, as well as all the PPE they require.

Preston care home rated ‘Good’ RIBBLE View, an Exemplar Health Care complex needs care home in Preston, is celebrating after receiving a ‘Good’ rating from the Care Quality Commission in its latest inspection. The care home was rated ‘Good’ in all five areas, declaring it a safe, caring, effective, responsive and wellled home to its residents. Home manager Lindsay Abraham added: “The home has been on an incredible journey over the past two years, and this rating is an absolute testament to the colleagues in the home who are 100 per cent dedicated to making every day better for the

people we support.” After a recent inspection by CQC, the home was praised for its safe staffing levels, adequately trained colleagues and the introduction of new roles including a physiotherapist, occupational therapist and PBS clinical advisor. During the inspection, comments from residents and relatives included: “if there is one thing I never doubted, it is the caring nature of the staff, I have never had any worries about their attitude,” and another said: “they are responsive to feedback and comments and it’s nice to feel heard”.

HALLMARK Care Homes has been granted planning consent to transform St Raphael’s care home in Bromley into a new state-of-theart facility. Care home construction specialist Savista Developments will redevelop the existing disused care home into a larger 107-bed, specialist dementia facility for residents with a range of needs. The £30m scheme will provide extensive facilities including a cinema, café/bistro, shop, hair salon, gym, spa, ten pin bowling alley, hobby rooms and library. The gardens will include a residents’ garden club area. Aneurin Brown, group operations director of Hallmark Care Homes, said: “We are delighted to have secured planning permission for this wonderful facility that will be

an asset to the community and local residents. The home will have a number of innovative ideas and new features that we are looking to showcase when it opens in 2023.” Savista anticipates starting construction within the next two months. CEO Kevin Shaw added: “The care home in Bromley represents a new phase of expansion for Savista. “We are very pleased to help meet the growing demand for specialist care in the area. “Alongside the Bromley scheme, we have a number of exciting projects in the pipeline and are seeking new land opportunities. “We look forward to working with our partners and stakeholders to expand on our delivery of care homes and retirement living developments across the UK.”

Provider to invest in rejuvenating services A CARE provider which runs specialist services in the South West has taken over the operation of two services which provide support for people with support needs, and is set to develop the facilities and recruit and train additional staff. Modus is part of the Salutem Care and Education Group, which will support the team in making significant improvements at the two services, working closely with Cornwall County Council. Buttermill and Fox House, based in Camborne and Liskeard, care for people living with autism spectrum disorders, mental health difficulties, behaviour that may challenge, and restricted mobility issues. John Godden MBE, CEO of Salutem Care and Education, which operates Modus Care, said: “The people who use the services are our highest priority and we will be investing both time and money to ensure their needs are met. “We are aware both facilities have a history and we are committed to drawing a line between the past and the future. “We are committed to providing excellent, person-centred care as evidenced by the work done with the Modus Services which were also in need of significant support when we took them over four years ago. “I am confident that these two services will be beacons of care within the Cornwall community, thanks

John Godden MBE to investment in the building and grounds, and with the help of the staff we’re looking to recruit.” The company will be working to ensure that pay rates and the working culture are strong as it looks to recruit new colleagues from the area to work with the people within the services, as well as bringing investment into the building and the grounds, and activities for people using the service. The acquisition will begin a journey of improvement for the two services, which were previously owned by Achieve Together, formerly The Regard Group. Modus Care manages eight other services in the region along with a further three through its sister company Ambito Care, and will be implementing a robust action plan.

Dementia care facility seeks new talent SINCE being opened in a low key Covid-19 compliant ceremony last October by BBC presenter Kate Derham, a new 15-bed extension to the existing residential care home at Westall House, in Horsted Keynes, has been caring for older people living with dementia. Rated ‘Outstanding’ by the Care Quality Commission, the home has so far welcomed nine residents to the new wing, with a further six set to join them soon. In addition to an en-suite room, each resident receives round-the-clock personalised care, three home-cooked meals per day and a varied programme of stimulating activities and social events. The extension to the Abbeyfield Society-managed home has also introduced state-of-the-art furniture, a quiet and calming ambience, new activity rooms and a spa bathroom with assisted bathing facilities, all complemented by landscaped gardens and views. The home is currently recruiting additional members of staff to join the team and care for the residents. Operations manager Jemma Thompson said: “The dementia wing is unique to the local area in its ability to provide the specialised care that older people living with the condition need. “We provide a safe, tailor-made environment for the residents. It is small, friendly, and the rooms have been specifically designed to create a calming effect. “We put on regular activities that are proven to help those living with Alzheimer’s and dementia. The residents are cared for by a staff team who have a wealth of expertise in caring for older people with specific needs.” All staff at Westall House’s new dementia wing are trained in understanding dementia, in providing an environment in which those living with the illness can not only live, but thrive.

The 15-bed dementia wing that opened last October at Westall House in Horsted Keynes. area of providing excellent care and support for The training is delivered by Abbeyfield’s learning older people, with out strong links with the local and development team, whose programmes community and our intergenerational initiatives. are endorsed by the Learning and Performance In time for our 25th anniversary, the new wing Institute and Skills for Care. provides much-needed dementia-friendly care for Head of care Michelle Wilcox added: “Westall the local community. House is my second family. The passion and “The independent living development will dedication my team shows every day is just further enhance the provision for older people in amazing. the local area. Now that Covid-19 restrictions are “The residents are at the centre of everything that easing, we look forward to once again working with we do. Coming to work at Westall House was by organisations in the local area, including the prefar the best decision I ever made, I just wish I had come to work here sooner. school, primary school, local amateur dramatics Westall House is also set to open a new society, the WI, and the young carers group. independent living development on-site this “We are very focused on the importance of winter. intergenerational activities and events with the This will comprise of 24 fully-furnished one and local children and the interaction they have with two-bedroom apartments, available for purchase or our residents. rental. The residents of the new development will “We are making the finishing touches to our new receive two meals per day and an extra care service children’s play area, which will enable the residents tailor-made to each person’s needs where required. to sit outside with their loved ones and watch their Jemma concluded: “We have a long history in the grandchildren and great-grandchildren playing.”

Recent sale completions… Group operator disposal • Substantially purpose built care home • Established service on 1.28 acre site • Planning permission for additional 32 care apartments • CQC rated Good in all areas

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36 A nursing home that sits between Skipton and Keighley in Cross Hills has appointed a new registered manager. Nicola Parker, who is a registered general nurse with a Level 5 Diploma in Leadership Health & Social Care, has more than 12 years’ industry experience. She has joined Beanlands Nursing Home, which is owned and operated by Saltaire-based Czajka Care Group. Nicola has previously held registered nurse manager and clinical nurse manager roles, as well as working as the deputy manager for three years at Staveley Birkleas Nursing Home, which is also owned and operated by Czajka Care Group. As registered manager, Nicola will be caring for 45 residents and managing a team of 43 at Beanlands Nursing Home.

Sharon Oldfield has been appointed home manager at Harrogate-based Vida Healthcare’s new state-of-the-art care home Vida Court, which has been built to transform the care available to people living with dementia. Sharon has been with the company since it was founded in 2013 and will bring eight years of administrative and management experience to the role. Originally hired as an administrator at Vida Healthcare, Sharon has since carried out roles including general manager and trainee registered manager. As home manager at Vida Court, Sharon will be responsible for the continued safety and security of residents and staff, maintenance of services, and journey to join Vida Healthcare’s two other care homes, Vida Hall and Vida Grange, as a CQC Outstanding rated facility. Sharon is pictured with Vida’s healthcare director Bernadette Mossman.

Global property consultancy Knight Frank has bolstered its seniors housing offering with the addition of senior surveyors Chris Barnes, Katrina Szinekova and Ty Turner to the existing team. Katrina joins from CBRE, Chris from Cushman & Wakefield and Ty joins from Savills. At Knight Frank, Chris and Katrina will both focus on advisory instructions – providing valuations and consultancy advice that will underpin the team’s agency transactional work. Ty will work with the wider team on Knight Frank’s capital markets instructions, including acquisitions, land agency and funding transactions.

Bristol’s loss is Plymouth’s gain in the case of care home manager Clare Sinclair, recently appointed to the post at Butterfly Lodge in St Budeaux, who brings a Care Quality Commission ‘Outstanding’ track record to her new position. Following a 30-year NHS career in nursing, specialising latterly in complex care on hospital dementia wards, Clare relocated from her native Cornwall to Bristol where she spent seven years managing two different dementia care homes. She said: “I am so pleased to return to the South West where we have many family connections and long-standing friends, and I’m thoroughly enjoying working with the lovely residents and the brilliant staff team at Butterfly Lodge. We have 37 people in residence, and I’m finding Butterfly Lodge to be one of the bestdesigned homes I’ve come across for people living with dementia because it was purposebuilt with their needs in mind.” Clare is pictured with resident Barbara Richards. Randolph Hill Nursing Homes Group has announced the appointment of Matthew McCanny as manager of its new Kirk Lane home in Livingston. Matthew, who has been with the group since 2016, is promoted into the new role where he will be supported by newly deputy manager Ann Livingstone, who joined the company in 2010. Managing director Peter McCormick said: “I’m pleased to announce the appointment of Matthew McCanny as our Kirk Lane manager, and Ann Livingstone as deputy manager. Both are dedicated professionals with excellent care sector service records who have been a core part of the Randolph Hill team for several years.” Completed earlier this summer, the new £9m 60-bed facility that will create 80 jobs was officially opened recently by its first resident Norman Todd and former director of nursing Ingrid Neville.

Care South’s Queensmead in Christchurch and Fern Brook Lodge care home in Gillingham have appointed Kevin Gillings and Alexandros (Alex) Gavriilidis as their new home managers with the help of the AFC Bournemouth Community Sports Trust team. The team and residents were delighted to welcome AFC Bournemouth Community Sports Trust to the homes for the first time since restrictions have been in place, to take part in a fun football session. Kevin brings with him wide-ranging experience, having worked in the care industry for 25 years and being a registered manager for 11, while Alex has managed various nursing homes in Greece and Cyprus over the last 17 years.

Holmes Care Group has named Alex Wilson as its new managing director following former managing director Sharifa Lakhani’s promotion to chief executive officer. Alex brings with him a wealth of experience in social care, having previously served as an executive director for the trade organisation Scottish Care, managing director at Four Seasons and divisional director at Barchester Healthcare – the latter for 13 years. His appointment comes as Holmes Care Group seeks to make new acquisitions in Scotland, with the goal of increasing its portfolio by 50 per cent over the next two years. Alex will lead on the continued growth of the business, while also overseeing its recovery from the pandemic, with a focus on recruitment, investing in new technologies and ensuring the delivery of the highest quality care. Belong has appointed Ali Gopaul to its operations team, with oversight of the organisation’s Greater Manchester care villages, as well as the group’s health and fitness provision across all locations. In his new role as operations manager, Ali will work closely with teams in Atherton, Wigan and Didsbury, all of which hold Outstanding or Good ratings with the CQC. Belong’s on-site state-ofthe-art exercise studios and specialist fitness instructors also fall under his remit. With more than 18 years in care and an MSc Health and Social Care Management, Ali comes well-equipped with a deep knowledge and vast experience of the sector to meet Belong’s standards of care provision.

Experts join forces to improve quality

A TEAM of health academics have joined forces to launch a new business aimed at improving the provision of care and health services. Support Health & Well Being Ltd, based in Sunderland, was founded in March 2021 by experienced academics Tendayi Nyatsambo, Portia Bama, Francis Bama and Nyasha Nyatsambo, with the aim of revamping how occupational health care and domiciliary care services are delivered. The company prides itself on providing a ‘more holistic approach’ to occupational health and domiciliary care and this tact has already helped secure contracts with companies as far afield as Gloucestershire, as well as the procuring of external consultants to help cater for the demand. Portia Bama, director and co-founder of Support Health & Well Being, said: “During our careers, we’ve each worked in a variety of care and health roles across the region and, having identified the areas in which we thought were really lagging behind, we decided to make it our mission to improve the quality of care provision not only in the North East, but across the UK. “This began with the launch of our occupational health arm in March, which has already seen us secure a number of contracts and will follow with the launch of our domiciliary care arm, which will comprise temporary care, leaver care and social integration as well as supported living

Registered service manager Hazvineyi Portia Bama, quality and compliance manager Francis F. Bama, Councillor Graeme Miller, leader of Sunderland City Council, senior administrative manager Nyasha Nyatsambo and occupational health manager Tendayi Nyatsambo. social worker, this has provided and domiciliary care.” him with the perfect opportunity Currently, each of the four directors to take the vast knowledge he has are jointly responsible for not only accumulated over 15 years’ service running the business, but also in the NHS and the private sector providing care support, with each of and help completely reshape the them taking on support worker roles way businesses and the public sector as well as managing day-to-day tasks while the company finds its feet in broach care and wellbeing. the marketplace. He said: “As a senior clinician, I’m For director Nyasha Nyatsambo, used to dealing with big challenges a senior clinician for the North East and thinking outside of the box, Ambulance Service and qualified which is why I was keen to join

Francis, Portia and Tendayi on this journey. “Over recent years, we’ve all witnessed first-hand the many ways in which the provision of domiciliary care and occupational health services often fall short of what is required of them and – using our knowledge and experience – I think we have a fantastic opportunity to overhaul how care and wellbeing support is rolled out among both the private and public sectors for years to come.” Support Health & Well Being Ltd currently works primarily with private organisations, such as recruiters and healthcare groups, to provide occupational health support and advice, as well as providing domiciliary care to its partners in the public sector. Looking to the future, the team have ambitions to grow their headcount, creating a number of part-time and full-time roles at their Sunderland Software Centre office, and further increasing their service offering to introduce more health and care services to those that need it most. Councillor Graeme Miller, leader of Sunderland City Council, said: “It’s always a pleasure welcoming new businesses to the city, but even more so when they share our ambition of making the world a better, healthier place, and we’re delighted they have chosen Sunderland as their home. “We’re proud to have been able to support them on their journey and would like to wish them all the best for the future.”

Walton HPC complete the sale of a large purpose built Care Home on the M25 BLUEBELL CARE HOME, STANLEY ROAD, GRAYS, ESSEX Bluebell Care Home was purpose built in 2008 and is currently registered for 80 with 80 single bedrooms, all with large en-suite wc’s. The home is arranged on ground, first and second floor levels with access to all residents’ areas via shaft lift. The home is located just behind Grays town centre which lies just off J30 of the M25. Surrounding the home is a mix of commercial, retail and residential properties. Paul Burford of Walton HPC’s English Office, who handled the sale commented: “We were delighted to be instructed to confidentially market Bluebell Care Home and following a very discreet marketing campaign, a deal was agreed to DMP Healthcare. The sale was conducted to the satisfaction of all parties and there was no disruption to the ongoing business.”

The outgoing vendor commented: “We instructed Paul Burford of Walton HPC after hearing very good reports of him through my contacts in the industry. I cannot recommend him highly enough. He provided us with an excellent service, and he was very easy to deal with. We often spoke in the evening and at weekends when necessary and he was highly professional throughout. I would highly recommend Walton HPC to anyone thinking of selling their care home.”

england & wales: Paul Burford paul.burford@waltonhpc.com 01926 760 116 | 07808 764 748

SCOTland: Gary Walton gary.walton@waltonhpc.com 0141 378 1065 | 07554 009 244

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CARINGNEWS

Winners from the last NACC Awards evening that took place in 2019.

NACC Awards 2021 shortlist unveiled

THE National Association of Care Catering has unveiled the individuals and teams shortlisted for its annual awards. The awards recognise and celebrate the innovation, excellence and dedication within care catering and the unsung heroes across the sector that go above and beyond every day for the benefit of their residents, service users, customers and colleagues – from care homes to community services, including Meals on Wheels and Luncheon Clubs. The overall winners will be announced and presented with their awards in front of NACC members, industry colleagues, friends and guests at the gala dinner. This event takes place on October 7 at the East Midlands Conference Centre, Nottingham. The finalists are: The Triumph Over Adversity Award, sponsored by Bullseye Food Packaging n The Hertfordshire Independent Living Service Team. n Anwar Kajee, head of hospitality, Country Court. n Denise McEvoy, head of care services, Harrogate Neighbours Housing Association. n Paul Robottom, owner/director, Signature Dining. Care Establishment of the Year Award, sponsored by Hobart n Invicta Court Care Home n Long Close Retirement Home n Mill House Catering Team Meals on Wheels Award, sponsored by apetito n Harrogate and Ripon Food Angels n Nottinghamshire County Council Meals at Home Team n The Bevy Community Pub n The Umbrella Café n West Sussex County Council Catering Team of the Year Award, sponsored by CaterCloud n Care UK Food and Hotel Services Team n Catering Team of Sunrise of Sonning n Country Court n Mill House Catering Team Catering Manager of the Year Award, sponsored by Unilever Food Solutions n Rida Diab, chef manager, Royal

Star & Garter – Surbiton. n Natalie Jordon, chef manager, BUPA Beacher Hall. n Stuart Keown, senior dining services coordinator, Sunrise of Banstead. n Dianne Lilley, hotel services manager, Care UK Residential Care Services. n Daisy Slavkova, head of hospitality, Elsyng House. Our Care Catering Hero Award, sponsored by Premier Foods n Adriano Carvalho, dining service coordinator, Sunrise of Sonning. n Luke Webb, second chef, Mill House Care & Dementia Home.

The winners of the following coveted awards will be revealed at the gala awards dinner: n NACC Region of the Year Award, sponsored by Meiko n Pam Rhodes Award, sponsored by Anglia Crown n National Chair’s Award Sue Cawthray, national chair of the NACC, said: “The past year has continued to be an incredibly challenging time for care caterers as we continue to navigate and adapt to the impact of the covid-19 pandemic. “Care caterers up and down the country have pulled out all the stops to remain agile and innovate in the face of obstacles, changing pressures and new ways of working. “We have been continually impressed by the dedication, ingenuity and sheer tenacity of our members and care catering colleagues. “It’s for this reason that the NACC Awards in 2021 are so very important. “It’s crucial that we take this time to pause, reflect, recognise and celebrate the fantastic efforts and achievements of those that enhance the quality of life and wellbeing of so many older and vulnerable people through good food, nutrition and uplifting mealtime experiences. “The NACC Awards 2021 are even more special this year as once again we will be able to celebrate with colleagues and friends in person. It’s going to be a wonderful evening and a highlight of what’s been another difficult year. “I, for one, cannot wait to honour the amazing people that work within the care catering sector. I wish all the finalists the very best of luck.”

Business ensures care homes meet stringent industry requirements FOR any care home,there are key considerations when it comes to their in-house laundry operation. Firstly, the process must be entirely compliant with CQC and the Department of Health, secondly it must adhere to the industry’s stringent WRAS requirements. In order to maintain the requisite hygiene control levels, is imperative to source appropriate commercial laundry equipment. It is also essential to ensure best practice through the sorting, segregation, transportation, processing and storage of all laundry items. The Department of Health’s Technical Memorandum (HTM) 01-04 requires that, for appropriate decontamination of linen, care homes must employ both thermal and chemical disinfection. Care homes also need to ensure that staff are trained in using the laundry equipment. Should the CQC find that a care home falls short of these requirements, the home may be

placed into special measures, shut down or prosecuted. WRAS deems all care homes to be high risk Category 5 for the water contamination risk and washing machines therefore need to include a backflow prevention system. It is therefore imperative to use commercial laundry equipment. Forbes Professional is currently celebrating 95 years of service. A well-established family business with a nationwide infrastructure, Forbes provides care homes across the UK with highly efficient WRAS and CQC compliant laundry solutions. Proud partners of market leaders Miele, they offer the highest quality of both product and service. Forbes has a team of qualified in-house and gas-registered engineers, and all work is fully CHAS approved. They carefully specify the right equipment for each requirement and support clients with comprehensive user training and an inclusive same/ next day service response.

Library of exercises now available for care homes AS OUR movemortv platform is now live we are pleased to be able to bring to your residents and staff a library of exercises to suit all levels of fitness. Working with some of the best qualified instructors available, movemoretv will deliver relevant and bespoke exercise options to enable your activity coordinator to engage with your residents and ensure they are only doing exercises that are suitable and safe. With an extensive choice of seated chair classes, including movement to music, Yoga, Pilates, flexibility, strength meditation, breath work and falls prevention, the variety for those who need additional support, or have limited mobility, will ensure they can improve their flexibility and general fitness. There are also a range of standing exercise classes designed specifically for the older adult, but who has more mobility in order to engage with a

different class type. Sessions are also available for staff including HIIT, Pilates, yoga all designed to promote wellbeing within the workplace.

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