Caring UK September 2016 by Script Media

September 2016

! incorporating The Number One magazine for the care sector

Group’s chair fears sector’s downgrading By Dominic Musgrave A LEADING social care group fears the loss of a dedicated ministerial post could signal a downgrading in the new Government’s attitude to looking after older and vulnerable adults. The Independent Care Group is dismayed that the recent new Government reshuffle has seen the social care brief come under a more junior, parliamentary undersecretary of state for community health and care. Previously it was a ministerial post, held by Alastair Burt, who resigned in July. The Group’s chair, Mike Padgham, said: “We had been optimistic that a new Government might at last begin to recognise the importance of social care and address the chronic underfunding which is threatening the care of many thousands of adults. “The new Prime Minister has said she means to support the disadvantaged as she takes up the reins of Government, but the loss of a dedicated ministerial post for social care looks like a backward step. “It very much appears that, after a generation of waiting, any hopes we had of new progress in social care have been swiftly dashed

by this apparent downgrading of social care. “Social care should have its own Secretary of State to give it the status it deserves and not be looked after by a more junior parliamentary under-secretary of state for community health and care, however able they might be, in a directorate that also includes digital, technology and local government. It needs a more senior level position to fight its corner. “A lot of leading commentators agree that social care is going through a crisis due to chronic under-funding and the impact of the economic downturn. “As it settles to the tasks ahead the Government needs to rethink this as social care needs to rise in priority, not fall.” The last six years has seen more than £5bn cut from social care budgets and the amount local authorities pay to providers to offer care has been savagely cut back. The National Living Wage has also added a huge burden to providers, prompting many to fear for the future. Q Do you share Mike’s fears? Share your thoughts by emailing ot@scriptmedia.co.uk or leave a comment on Twitter @caringuk

Residents cone-tent with new parlour

Hats and horses were the order of the day at the Ascot-themed grand opening of Home of Compassion care home in Thames Ditton. Caring Homes’ flagship care home in Surrey was opened by TV and radio presenter Angela Rippon. She was assisted by the Mayor of Elmbridge, Coun. Tannia Shipley, the home’s first resident Patsy Herrod and founder director of Caring Homes, Helena Jeffery. Angela and the Mayor were given a tour of the historic building before meeting the care team and residents. In keeping with the Ascot theme, Helena presented Angela with a framed photograph of her riding a racehorse named Star Performance in 1977.

A CARE home in Paisley is bringing a taste of summer to its residents, providing them with their own traditional ice cream parlour. Bupa’s Braemount facility features the innovative confectionery counter, which aims to provide a recognisable social environment for residents to relive the past and encourage the sharing of memories and stories. The ice cream parlour opens daily and is fully stocked with a variety of classic ice cream flavours, as well as different sauces and toppings, including wafers and flakes. It has become particularly popular with sweettoothed residents who enjoy a cone or tub of the frozen snack alongside an after-dinner film. Manager Kate McConville believes the ice cream parlour delivers a creative form of therapy for residents, especially those living with dementia. She said: “The parlour is a comfortable and familiar social setting for our residents which helps to make them feel more at ease within their surroundings. “It is open to all residents and appeals to the vast majority as it allows them to reconnect with old memories, such as summer holidays to the seaside.”

September 2016

! incorporating The Number One magazine for the care sector

Residents cone-tent with new parlour

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Care home launches cafe to encourage interaction By Dominic Musgrave A CHOPPINGTON care home has launched a unique dining experience for its residents in a bid to combat loneliness and encourage social interaction. Bridge View, which is operated by care home provider Akari Care, has opened a ‘Listening Post Café’. The home has also welcomed Rita Clark as its Talk and Listen support worker. Rita has transformed one of the dining rooms into the café where residents can meet with fellow residents, their families and staff and chat and reminisce. A recent survey by the Campaign To End Loneliness group revealed that 84 per cent of elderly people felt lonely sometimes and 13 per cent feel lonely all the time.

Ann Mielnik, home manager at Bridge View, said: “The Listening Post Café is a fantastic initiative developed by Rita, who has been a breath of fresh air since joining Bridge View. “Our residents are really enjoying themselves and it is proving to be a very popular place for people to meet and already we are thinking of expanding the service to accommodate more residents. “Sometimes it can be a struggle for people to come out of their shell, but our café provides a pleasant and calm environment for all, as well as creating more opportunities for our staff to get to know our residents even better. “It is definitely something that could be adopted throughout the care industry to drive inclusion amongst residents in care homes.” Rita added: “I am delighted to have joined Bridge View,

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Editorial

Rita Clark with resident Joyce Boon and home manager Ann Mielnik. and interaction between staff which is a very welcoming and residents which is a joy home, and I am enjoying to see, so hopefully we can meeting our residents. build on this and see even “I could never have more people visiting the imagined such a positive café.” response to the Listening Post Bridge View provides Café this quickly, as residents accommodation, nursing and are actually arranging to meet personal care for up to 61 there!. older adults. “There’s plenty of laughs

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

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Wyndford Locks residents Jean Donnachie and Margaret Gordon.

Home’s new indoor garden is blooming marvellous A GLASGOW care home is offering its residents the chance to get ‘in-andabout’ with the creation of its very own indoor garden. Bupa’s Wyndford Locks has converted a previously under-used space into a relaxing and comfortable garden environment, complete with an artificial hedge, sky blue ceiling with painted clouds, garden furniture and stonework wallpaper to create the effect of an outside wall. An array of indoor plants have also been selected to contribute the sights and smells of an everyday garden, as well as a carefully designed interior, and the area is open to all residents and visitors to enjoy on a daily basis. The idea was thought up by residents and staff eager to bring something different to Wyndford

Locks and provide a more relaxing and enjoyable living space. This addition has been particularly welcome for those living with dementia for whom going outdoors can be challenging. Alan Twigg, home manager at Wyndford Locks, said: “The reaction to the indoor garden has been overwhelmingly positive. “Whereas the space was previously under-used, the makeover has given it a new lease of life and all of our residents have enjoyed the chance to relax in the garden without the stress of making their way out of the home. “We’re hoping to add some speakers and an MP3 player to channel some garden sounds and really complete the effect. The door is always open and the new space is really popular.”

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Professionals urged to take the pledge By Olivia Taylor

Mayor of Boston Stephen Woodliffe presented the Legion d’ Honneur Medal to Peter Connors, a resident at The Georgians Care Home. The medal is presented to servicemen who saw action at D-Day on June 6, 1944. Also present at the ceremony were four other Normandy Veterans, one of whom brought along the Standard. Two of them had also earlier been awarded the Legion d’Honneur Medal. Peter and the others had all served on landing craft. They were 18-years-old at the time.

Ponies are home’s mane attraction RESIDENTS of Dene Holm in Northfleet spent an afternoon horsing around, when some four-legged friends trotted along to the care home. With the sun shining, the residents couldn’t wait to get out in the garden and meet the ponies, which had been brought to the care home by Causeways Pony Parties. The residents had an excellent afternoon meeting and petting the ponies and learning about their lives. There is a great deal of evidence supporting the belief that contact with animals is highly beneficial for older people, particularly those living with dementia. Many claim that older people find the experience

therapeutic, calming and uplifting; it has even been known to trigger old forgotten memories. Christine Hutchinson, home manager, said: “The residents loved the visit from the ponies, you could see their faces light up. For some of them it was quite nostalgic, as they remember having donkey rides at the seaside as children. “We believe in the importance of interaction between our residents and animals, whether they are cats and dogs, or indeed ponies. We have cats here and have recently gained some chickens, the residents absolutely love having them around and some really enjoy caring for them as if they are their own pet.”

SPRINGHILL Care Group is calling on care professionals and providers to join the Caring Heroes pledge and encourage awareness of the great unseen work being done by care staff. Caring Heroes was launched earlier this year, aiming to raise the profile of care staff across the UK who often go the extra mile to look after those under their care. As part of the campaign, the care group, which operates homes in Lancashire and Bristol, as well as a supported living service, is promoting the work of its own caring heroes. It is hoped that shining a light on examples of excellent care, often done behind the scenes, will also help staff to share best practice and examples of good work across the group and further afield. The Caring Heroes campaign has already received backing from MPs and Care England, with Springhill highlighting the work of its staff online and via social media. The care group is encouraging other care professionals and providers to join the conversation online using the hashtag #caringheroes. Donna Briggs, managing director at Springhill Care Group, is urging others working in the care sector to follow suit. She said: “It’s often said that people are the key to any business, and this

Donna Briggs is certainly true of the care sector. “Too often the great work being done by staff isn’t talked about and these caring heroes don’t get their time in the spotlight as they deserve. “The Caring Heroes campaign aims to change this, and put people firmly at front and centre of the care sector. “There is plenty that care providers and fellow professionals can do, from promoting the work of their own caring heroes through social media using our hashtag, to making it easier for residents and family members to highlight good practise. “We are encouraging anyone to tell us their stories and share photographs of their own caring heroes and why they’ve been chosen.” To express support people are encouraged to tell their stories on Twitter using the hashtag #caringheroes

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Summer fete raises funds for Appeal

Care partnership hosts dementia conference

WOODGATE Residential Home in Tonbridge hosted its annual summer fete, raising over £200 for the home’s Wish Appeal. With all the wet and stormy weather we’ve had lately, staff and residents at Woodgate were lucky enough to wake up to a sunny and dry day – the perfect weather for the big day. The garden was filled with traditional games, including a coconut shy, beat the goalie and tombola, while a bouncy castle was set up to entertain the little ones. Guests were invited to enjoy some fun in the sun, before relaxing with a Pimm’s and lemonade and a barbecue lunch. Leah Gale, activity coordinator at Woodgate, said: “We have an excellent support network of residents’ families and friends in the community here and we’d like to thank them for coming along and supporting us, it was a lovely afternoon and the residents had a great time.” The Wish Appeal is a fundraising initiative created by Abbeyfield Kent, which relies on donations. The appeal aims to grant wishes for residents living in our homes, whether that is a day at a spa or a trip to their home town.

By Dominic Musgrave THE Devon Care Kitemark, a group of homes working in collaboration to improve care across the county, hosted a dementia conference at Exeter Racecourse. Supported by Southern Healthcare and Hay House, the conference brought together eminent speakers in the field of dementia care. The event attracted over 175 attendees, made up of healthcare professionals and families who are affected by or involved in dementia. Southern Healthcare managing director Geoffrey Cox gave a welcome address and introduced high-profile speakers including CQC chief inspector Andrea Sutcliffe, and Purple Angel founder Norman McNamara. The conference, believed to be the first of its kind in the county, was specifically designed to attract families and relatives, as well as people with a dementia. Delegates learned more about supporting people with the condition and types of support networks, both local and national, via a combination of presentations and workshops. Geoffrey said: “This was a really exciting conference, with those involved kindly giving their time to help support those affected by

Members of the Devon Care Kitemark with conference speakers. a dementia and delivering really whether that be at home, with home positive messages. care or in a specialist care home.” “Dementia care is improving, and The conference sought to provide our understanding of the condition is useful information on a range advancing. It is important, therefore, of messages about helping and that we share our knowledge with supporting people and encouraging those who are affected by and living collaborative work. with the condition. We need to raise The focus was on breaking down awareness, break the stigmas and the boundaries between healthcare ensure that people with a dementia professionals, and the people who are are informed and able to live the best actually affected by, and living with and most fulfilling lives possible, the condition.

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Home Instead representatives with one of their two awards.

Homecare specialists scoop two prestigious accolades ELDERLY homecare specialists Home Instead Senior Care are celebrating after winning two awards at the prestigious 2016 bfa HSBC Franchisor Of The Year Awards. Home Instead Senior Care, whose national office is in Warrington, won Franchisee Recruitment, along with the silver award in the Franchisor of the Year category. The bfa awards success follows the recent announcement that Home Instead received the Queen’s Award for Enterprise. Judges at the bfa HSBC Franchisor Of The Year Awards praised Home Instead for a recruitment policy of the highest standards, coupled with an ethical culture, which runs throughout the business. Ruth Brown, head of franchise

development at Home Instead Senior Care, said: “We look for people who have an affinity with our mission: to change the face of ageing. “We want franchisees who want to make a difference to society and run a successful business as part of the UK’s number one homecare franchise, a brand that literally helps change the lives of seniors and their families. “We are thrilled to receive the silver Franchisor of the Year award and to bring the BFA’s Franchisee Recruitment award home. “We have 145 territories available, so this award should speak volumes to potential franchisees that we are a credible, ethical and incredibly successful homecare brand to franchise with.”

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Ben Nevis challenge for Debbie

THE daughter of a resident at a Yarm care home is taking on the Ben Nevis Midnight Challenge to raise funds for the Alzheimer’s Society. Debbie Bivens’ mother Margo Sneddon has Alzheimer’s and is cared for at Reuben Manor care home. She said “My mum is safe and secure in this lovely care home and the caring staff do everything possible to meet her personal needs. “It’s just disappointing that there have been no advances for Alzheimer’s treatment in the last 12 months to give us more hope. “We need new treatments, new ways of making the lives of those affected better so I have decided to raise money to help with the research.” Debbie has been training for this big climb and aims to raise £800 for the charity. She is 90 per cent of the way there and both Silk Healthcare and Reuben Manor have donated. Alison Tait, head of operations, added: “Although we have a long track record of providing excellent dementia care we are not complacent, and we recently rolled out a dementia training programme to our staff enabling them to continue to deliver the best possible care to our residents.”

Pupils and home’s residents team up for knitting group By Olivia Taylor A WHITLEY Bay-based primary school and care home have teamed up for a knit and natter group to encourage bonding and skill sharing between the different generations. Children from South Wellfield First School have been taking weekly trips to nearby Earsdon Grange, a residential care home for the elderly which also provides specialist care for people living with dementia, to chat with residents and take part in a collaborative knitting project. During sessions at the care home, which is operated by Countrywide Care Homes, children and residents have been knitting square bears together, which are then used by the school for counting games and mathematic exercises. Knitting has been shown to have great benefits for young children, encouraging their creativity, concentration, relaxation and even improving their maths skills. The knit and natter group has proved very popular with the residents of Earsdon Grange. Activities coordinator Deryn Johnson said: “Our residents really look forward to our knit and natter club and love it when the children come to visit. The children are so

South Wellfield First School pupil Erin Little with resident Sadie Long. comfortable and thoughtful with our residents and it’s lovely to see the different generations bonding through chatting, sharing skills and working on a creative project together. The sessions are so beneficial for both the children and residents.“ Knitting is a popular past time with many of the residents of Earsdon Grange. As well as the knit and natter club the home also holds regular sessions with community group ‘Pass it on Skills’ where they have been

knitting therapeutic textured hand mitts dubbed ‘twiddlemuffs’ which are then donated to North Tyneside hospital to help as a relaxation aid for hospital patients who have dementia. Home manager of Earsdon Grange, Nicola Bell, added: “We think it’s very important that our residents continue to be a part of our local community. “Many of them have been very active in the community throughout their lives and we think it’s important that this can continue after they come to live with us.”

ADVERTISER’S ANNOUNCEMENT

Cura provides a solution to tedious paperwork A NATIONAL company is doing its bit to provide care homes across the country with an easier technological solution to tedious paper work. Cura Advanced Technologies Ltd was founded by Abu Omar while he was caring for his elderly mother. He wanted to create a user friendly service that made care giver’s jobs easier and gave him peace of mind. He said: “I’ve been in the IT business for about 35 years, my mother is 90 and I was thinking about what I would want to see if she was in a home, that’s where the idea for the business came. “My mother still travels a lot and it’s nice to know that my brothers can check in and see how she is doing using our technology.” The concept has three

components: Cura Web, Cura Tablet and Cura Mobile. It was rolled out in England last year. Abu added: “We started about 18 months ago with a lot of fact finding and research on what changes we had to make to our system for greater accessibility and compliance with UK standards and customer practices.” The user friendly system covers every aspect of the caring process, liberating care givers from tedious paper work by providing them with an easy to use web based system, a tablet and a mobile app. Abu said: “Today absolutely everybody can use a mobile phone, we wanted to create a type of technology that was as easy to use as a mobile phone.” The system allows care givers to take vital information from residents and input it to their system instantly by using a user friendly tablet. Abu added: “The CQC want people to be well looked after, safe and respected but there has to be evidence of that, we

Abu Omar

can provide technology that meets the demands and is easy to use and update. “A home can be run perfectly every day of the year but on the day the inspector comes a dementia resident could say they don’t like the food, even if they don’t remember what they had to eat. “The app allow care givers to input the information quickly and easily, the historical evidence of regular healthy appetite is immediately available” Abu wanted to ensure that relatives were able to see exactly how their loved ones were doing, creating a social

media style app, available on any smart phone that provides residents with a photo sharing platform. He added: “With the care homes approval and consent people involved in the caring process and residents next of kin can download an app and see what their grandma is doing, what she had for dinner and what activities she’s been involved in.” Abu believes some care givers have the wrong mind set when it comes to technology because of past experiences with long winded and complicated systems, he want to change the way carers think about industry technology, seeing it as a helpful tool rather than a hindrance. “Care givers are so busy they feel they don’t have time to use technology, computer systems have not been very kind and that’s given people the mindset they have to be fed in order to get anything done. “We want to get them out of that mindset and get them to embrace technology.”

CARINGNEWS

Trust’s stand-out care workers celebrated

THE Orders of St John Care Trust celebrated its stand-out care workers throughout the UK during a series of special awards ceremonies. Over 300 employees were awarded as part of the four ceremonies, which took place in Lincolnshire, Oxfordshire, Gloucestershire and Wiltshire. Categories awarded within each county included Carer of the Year, Young Carer of the Year, Leader of the Year, Volunteer of the Year, Hospitality Award, Unsung Hero, Activities Coordinator of the Year and Office / Support Employee of the Year. In addition, 14 care homes from across OSJCT received Care and Quality Accreditation Awards in a range of categories, including Outstanding Medicines Management Practice; Infection Prevention & Control; Dementia Awareness; and Dementia Care. Over 150 members of staff also received certificates for completing qualifications in Dementia Care; Health & Social Care; Professional Cookery; Housekeeping; Business & Administration; Hospitality Supervision; Leadership; Chartered Surveyor; Supporting Activity Provision In Social Care; Cleaning & Support Services; Awareness Of Dementia; Moving & Handling; Team Leading; Food Production & Cooking; and Kitchen Services. Long Service Awards for up to 35 years employment with the Trust were also presented to 10 employees. Kevin Hall, OSJCT operations

director, said: “Our team members play a critical role in the Trust providing our residents with the highest quality person-centred care, and, because of this, our annual ceremonies are very special events for us. “Not only do they bring together our care teams from the counties in which we operate, but they also give us the opportunity to show our gratitude to all of the hardworking men and women who make a tremendous difference in our residents’ lives. Winners

Carer of the Year: Katie Orchard from Willowcroft in Salisbury. Maureen Townsend from Monkscroft Care Centre in Cheltenham. Gail Morley from Beckside in North Hykeham. Martina Kurmeta from Longlands in Oxford. Young Carer of the Year: Shanna Haddrell from Hayward Care Centre in Devizes. Emma-Leigh Brain from Westbury Court in Westbury-on-Severn. Chelsea Schofield from Boultham Park House in Lincoln. Kerri Crawford from Madley Park House in Witney. Unsung Hero: Pauline Lavis from Hayward Care Centre in Devizes. Pete Hudson from Millbrook Lodge in Brockworth. Sue Ely from Eresby Hall in Spilsby. Jane Hayhoe from Oxlip House in Bury St Edmunds and Kumba Krubally from Langford View in Bicester. Leader of the Year: Julia Gibson from Avonbourne Care Centre in Old Sarum, Salisbury. Claudette Campbell from Millbrook Lodge in Brockworth. Jean Bamber from Skirbeck Court in Boston and Donella Savage from Eresby Hall in

Gail Morley from Beckside in North Hykeham receives her carer of the year award. Spilsby. Emma Watts from Langford View in Bicester. Hospitality Award: Sally Reynolds from Watersmead in Westbury. Rachel Curran from Bohanam House in Barnwood. Sue Horspool from Patchett Lodge in Holbeach. Prissana Ramsey from the Meadows in Didcot. Volunteer of the Year: Sonia Gittins from Hungerford House in Corsham and Julie Kolasinski from The Cedars in Purton. Michael Bosworth from Paternoster House in Cirencester. Helen McLoughlin from Ermine House in Lincoln. Fiona Davis from Old Station House in Abingdon. Activity Coordinator of the Year: Samantha Dean from Fives Court in Mere. Anne-Marie Damsell from Southfield in Stroud. Caressa Canner from Ermine House in Lincoln. Angela Lindsay from Longlands in Oxford.

Office/Support Employee of the Year: Graeme Murdoch from Marden Court in Calne. Jackie Norman from Gloucestershire County Office in Barnwood. Lisa Phipps from Boultham Park House in Lincoln. Cristina Tanasescu from Longlands in Oxford. Staff Long Service Awards: 35 years of service: Jennifer Rymell from Athelstan House in Malmesbury. 30 years of service: Joyce Duerden from Fosse House in Lincoln. Michael Raisen from Hartsholme House in Lincoln. Patsy Just of OSJCT’s Operations Centre in Witney. 25 years of service: Evelyn Underwood from The Elms in Stonehouse. Amarjeet Kaur of Marston Court in Oxford. Anna Hicks of Operations Centre in Witney. Penny Ward of Glebe House in Kidlington. Nicola Patterson of Chilterns End in Henleyon-Thames. Emma Cottle of Langford View in Bicester.

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Care home manager Maria Harrington with guests, staff and residents.

Summer party raises funds for Kenilworth home’s residents RESIDENTS at a picturesque Kenilworth care home have held a summer fete to raise money for a residents’ fund for days out and treats. Family and friends joined with staff and residents for a day of fun and games at Kenilworth Manor. The event included stalls selling items the talented residents had made, including bird boxes, aprons, cards and paintings. There was also a tombola and cake stand at the Thickthorn Orchards home, which was decked out in patriotic red, white and blue. Joy Thorpe, activities coordinator at

Kenilworth Manor, said: “We had a wonderful day, made all the better by so many of our residents’ families and friends coming to show their support for the event. “We’ve raised £660 towards trips out, treats and activities that help residents get together and be the close-knit, welcoming and friendly community we have built here at Kenilworth Manor. “Thanks to the generosity of their loved ones and others, they will be able to enjoy a range of activities over the coming months that will make a huge difference to their enjoyment of life.”

CARINGNEWS

Volunteer is recognised for service

SHEILA Rabson, a volunteer at Nynehead Court in Somerset, has been recognised for her many years of service to the home, winning the ‘Outstanding Volunteer/Unpaid Carer’ award at the Care Focus Awards. Sheila has been a member of The Friends of Nynehead for over 20 years, and has been an active supporter. She has also been an organist since she was 13 years old and continues to play at Nynehead, Rockwell Green and West Buckland Churches for services and weddings. Sheila attended the ceremony with her husband and the manager and directors of Nynehead Court, as well as a resident, and was surprised and delighted to win the award. Nynehead Court was well represented at the event as activities co-ordinator Annette Cosgrove was also a finalist in the ‘Outstanding Ancillary Worker’ category. Manager Angela Watkins said “We were delighted that Annette and Sheila reached the finals of the Care Focus Awards and are really pleased that her efforts for the home and residents have been recognised. “Nynehead Court’s volunteers play such an important role in the home and we were glad to be able to say ‘thank you’ by making this nomination.”

Personal Power Plate® brings relief to residents PENHILL Residential Home in Bristol is putting the Personal Power Plate®, manufactured and distributed by Performance Health Systems to excellent use, with residents and staff delighted in the new opportunities it has brought. When manager of Care Management Systems Ltd, Trina Birtwistle, saw the Personal Power Plate while she was Manager of Penhill, she immediately recognised its potential. “We are always looking for new ways to enrich the lives of our residents and I liked the fact that Power Plate® has proven physical benefits for elderly people, while also being an enjoyable activity,” said Trina. The Personal Power Plate is a compact, portable version of the industry-leading Power Plate. It harnesses Power Plate’s original, state of the art whole body vibration technology to provide fast, effective results. Its shape and size make it easy to move from resident to resident, and store when not in use. Trina keeps their plate tucked under a two-seater sofa in their conservatory. “It’s so easy to pull out when needed and tuck back when done,” she added. “We run regular sessions

and always have a member of staff helping our residents. Most use it sitting down to help boost their circulation, reduce oedema and strengthen their legs, while a couple use it standing, by holding on to the back of a chair for support.” Performance Health Systems trained the entire care home team, so that all feel confident supervising use of the plate. “Our residents love the Personal Power Plate,” said Trina, who cites one man in particular whose life has been transformed through its use. “He had been reliant his zimmer frame with a carer to support him walking around and going to the

toilet,” explains Trina. “After using Power Plate for just five minutes a day for three weeks, he was strong enough to stand from his chair and walk with his zimmer on his own, thanks to the notable strengthening in his weakened legs and reduction in his oedema. It has given him back his independence when toileting which is so valuable to him. “I’m really pleased with how well Power Plate has been received. The cost is competitive, the service and support excellent and the benefits are obvious. I would highly recommend it.” For more information, contact chris. brown@phsglobal.com.

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Safeguarding: Is the care sector burying its head? By Philip Scott WHY is the care sector not following other business sectors and embracing all aspects of technology to improve its offering? This is a question I have been asking myself more and more lately. Do I work in a sector that is burying its head in the sand and failing to face up to its responsibilities to safeguard service users? It is a fact that the vast majority of care homes are compassionate environments where residents can feel safe and cared for, however it is also a sad fact that there are individual cases of serious abuse that occur, even in the best homes. As a former nurse and home manager myself, I strongly believe that the use of independently monitored, smart, intelligent cameras is something that the sector needs to consider and debate, to safeguard both service users and staff. We hear more and more about relatives who have taken matters into their own hands when they have had concerns about care provided to their family member. There have been numerous cases where care workers have been

dismissed or prosecuted after evidence captured by relatives who had installed hidden cameras to find out what was happening when their family member was being ‘cared for’. Shocking video footage showing carers physically and verbally assaulting or wilfully neglecting vulnerable people has proved vital in securing convictions and raising standards of care. However, this is hugely distressing for the families involved who have been pushed into taking their own measures out of concern for their relative. It has also been detrimental for a sector seeking to improve trust and transparency with all of its stakeholders. In today’s world of very limited public sector and local authority finances to support the employment of more and more inspection personnel, and with a very significant increasing elderly demographic that will require long term care, technology has to be the answer to monitor care delivery on a 24/7 basis. There must be a systematic way to safeguard recipients of care services whether in care homes or in the community. The use of cameras for monitoring purposes within a care

setting is understandably an emotive subject, however new technologies and intelligent cameras can provide monitoring on an ‘events’ basis only and therefore still ensure individual privacies and liberties are respected. Privacy concerns have naturally been raised whenever the use of cameras within care homes has been discussed, but such concerns should not override the need for an informed debate about technologies that can materially improve safeguarding for vulnerable people. These concerns can be addressed in a manner that will allow relatives and residents to have confidence in such a consent given system. It is also vital that any camera system operates independently of providers themselves, with third party trained health and social experts reviewing any events. Those reviewers can use their experience and training to assess incident severity and recommend what action is required and in what time frame. The kind of shocking, systematic abuse which all too often, hits the headlines should and can be stopped in its tracks. Using technology in this way will

contribute to the raising of standards and lead to greater confidence among service users and their families. The Care Quality Commission as the leading regulator, should reflect on whether such systems would improve the quality of care residents receive and as a result if such systems should, in time, become part of a care home’s quality infrastructure. It is my profound hope that one day soon such systems will be an accepted part of a quality and safeguarding tool kit. Care providers and commissioners should welcome technological advances and monitoring systems which boost confidence in the sector as a whole, drive up standards and protect both staff and service users. It really is high time, and after thirty years of no real change in abuse and scandal patterns in the care sector, that new innovations were tried and tested to improve the safety and welfare of all those who receive care services. We must open a debate on the subject, with an open mind and a willingness to consider change. Don’t you agree? Q Philip Scott is founder of Care Protect.

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www.bluerockcare.com

Care provider trains nurses of the future

By Olivia Taylor

Kevin and Shaun Ali with registered manager Farah Yatally and Mayor and Mayoress of Barnet, Councillor David Longstaff and Mayoress Gillian Griffiths.

A WEST Yorkshire care company is celebrating helping to educate over 50 student nurses during its nine-year partnership with the University of Bradford, School of Nursing. Czajka Care Group offers student nurses the opportunity to work within their care homes to enable them to develop their nursing knowledge and skills in the delivery of safe, caring, compassionate, respectful, adaptable and excellent care. Placements within the homes are usually for between nine and 11 weeks, and provide a valuable learning experience, supported by registered nurse mentors. Sue Cutts from Czajka said: “Our Currergate, Beanlands, Staveley Birkleas and Fairmount nursing homes in the Keighley, Skipton and Nab Wood areas are all part of the education programme, working in partnership with the school of nursing at the University of Bradford to help improve nursing standards across the board. “We provide first rate hands

TWO brothers have joined forces to run care company SureCare Barnet & Brent. Shaun and Kevin Ali have taken on 10 carers since they opened the franchise, and are looking for more highly trained and experienced carers to join the team. They recently recruited registered care manager Farah Yatally to ensure a safe and effective care service is provided to all their service users. As well as providing care for elderly people and those with physical and learning difficulties, SureCare Barnet & Brent offers offer clients personal care and support, holiday and respite care, Alzheimer’s care, childcare, mobile crèche and babysitting. Shaun said: “We pride ourselves on running a business that gives people the best quality of life for longer and helps them stay in their homes with the right support they need. “We are passionate about creating a customer centred service and giving the best possible care at all times.”

Brothers open new franchise Student nurse Tyiba Ali with resident Nancy Gill and Sue Cutts. on experience, training and mentorship to the student nurses and we very much enjoy their enthusiasm and proactive approach to learning which means they quickly integrate into our team. “We are committed to a continuous improvement in the services we deliver and we welcome all new perspectives, especially those that student nurses can offer.” Tyiba Ali, a first year student nurse, is currently on placement within Czajka Care Group. She added: “This is my first clinical placement and I feel that I have quickly become part of very welcoming team of nurses

and carers. “It’s great to be able to be involved in the nursing care of residents, some have a range of complex health issues, so I am gaining plenty of experience as I work alongside experienced staff. “I also feel that it is a real privilege to be involved in the residents day to day lives.” Czajka Care Group’s managing director, Konrad Czajka, said: “Czajka Care Group has been at the forefront of the local care industry for more than 20 years and much of our success is based on our ability to train our 350 strong team to an exceptionally high standard.”

SPONSORED BY

www.bluerockcare.com

Caring nurse in new role at Bridgnorth care home

MediEnlist is proudly flying the REC banner

MediEnlist supply UK care providers with high quality nurses and healthcare assistants sourced from within the EU, and currently supply staff to some of the biggest names in the UK private healthcare sector. MediEnlist has recently been approved as a full REC Corporate Member, giving the mark of quality which ensures professionalism of the highest standards throughout the recruitment process. MediEnlist understand that rapid time-scales are extremely important and they have a remarkable average of only 30 days from interview date for nurses and carers to commence employment in the UK (this figure includes nurses without a PIN commencing initially as a senior nursing care assistant). When it comes to recruiting, MediEnlist has

an impressive track record, with a 64 per cent fill success rate for the care home sector and a massive 96.4 per cent retention rate of nurses still in employment after 12 months. Due to client demand MediEnlist are currently in the process of launching their locums division. This new offering will complement their already existing services where a permanent recruitment solution is not required, for instance to cover holiday or maternity leave. MediEnlist Locums promises to break the stigma of temporary agency staffing by keeping the costs at an affordable rate, while maintaining the high standards on which MediEnlist has become renowned. Enquiries: Call MediEnlist on 0191 337 1234 or visit www.MediEnlist.com

A FORMER student nurse has risen through the ranks and in just six years been promoted to deputy nurse manager at Bridgnorth care home, Oldbury Grange. Roberto Tumaliuan has joined the management team at the Morris Care facility, where his new role includes overseeing training for colleagues in addition to his clinical duties. The 54-bed home provides short and long term care for the elderly and mentally frail and employs up to 84 people. Roberto was promoted after his outstanding work at Isle Court, the Morris Care home at Bicton, Shrewsbury in Shropshire. Originally from the Philippines, he joined the care provider in 2010 as a student nurse at Isle Court. He said: “I’ve been warmly welcomed by the team at Oldbury Grange, who are very supportive, and I am really enjoying my new role with its responsibilities and challenges. “I oversee all the training to make sure everyone is up to date with changes in legislation governing care. We are committed to maintaining the highest standards and recruiting people with the right qualities.” Roberto credits Morris Care with giving him the opportunity to work in the UK and equipping him with the training and knowledge that enabled him to become the nurse professional

Roberto Tumaliuan he is today. Morris Care is a family business and in keeping with its family values all staff over 18 receive the new National Living Wage, not just those who are 25, plus a premium on the national rate. Roberto added: “The company believes it is only fair that people doing the same job should be paid the same regardless of their age. It is good news for those looking for a position with a company putting the welfare of both its staff and residents at the heart of everything it does.”

26 www.requiredsystems.com

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Homecare provider receives sixth ‘Outstanding’ rating By Dominic Musgrave HOME Instead Senior Care has secured a sixth ‘Outstanding’ rating from the CQC following the first inspection of its Rugby franchise. The business, which was opened by Sarah Slater 18 months ago, provides care to people in Rugby, Daventry, Lutterworth and the surrounding areas, and was commended by inspectors for its caring, relationship-led approach to supporting older people. A mum-of-two, Sarah worked in care earlier in her career and had been left concerned by the gruelling hours and lack of time to build relationships with those she cared for. She had vowed never to work in care again, but several years later ,and after much persuasion, Sarah joined Home Instead Market Harborough as a care scheduler. It was in this role that she discovered her earlier experiences had not been representative of care as a whole. She said: “Home Instead’s ethos of relationship-led, person-centred care really chimed with how I felt care should be delivered. And it wasn’t just an ethos, it was put into practice every day in every single care visit that we did. I knew then that this was a company I could get behind 100 per cent.” Sarah was inspired to set up her own Home Instead franchise after losing her

Home Instead Rugby franchise owner Sarah Slater. mother to breast cancer two years ago at the age of 52. Feeling that she wanted to ‘do something with her life’ and make a difference to others, she decided to take the plunge and approached Home Instead about opening an office in her local area. Her aim from the outset with her own business was to provide a service that lived

up to Home Instead’s promise of care that passes the ‘mum test’ – the quality of care you would want for yourself or your own loved one. The CQC inspectors were also warm in their praise of the recruitment and training process for Sarah’s team of committed care givers.

Care Certificate highlighted as example of best practice SWEETTREE Home Care Services has been praised for its implementation of the Care Certificate and called a ‘shining light’ for its work with new starters. Skills for Care’s James Cross made the comments on a recent visit to the firm’s London offices where over 50 SweetTree carers will have completed their Care Certificate by the end of August, with a further 100 expected to graduate by the end of the year. Michael Beresford, SweetTree learning and development manager, said: “We’ve fully embraced the Care Certificate and what it’s aiming to do, and have ensured it’s been integrated within the heart of the organisation. Which is why we are delighted that Skills for Care has selected us as an example of best practice. “The scheme presents some unique challenges for home care

organisations like ours, such as how to facilitate observations in a domiciliary care setting, but we’ve worked hard to manage any issues and drive quality standards throughout. Overall, the success of the scheme has been down to strong organisation and communication, and making sure all team members know and understand their role within the process.” The Care Certificate was introduced last year for all new carers working within a health or social care setting. The programme requires carers to reach a high standard in areas including communication, privacy and dignity, equality and diversity, safeguarding, dementia and mental health. Carers need to demonstrate their skills meet the required competencies found within the 15 standards.

New Required Systems document download manager AN online, cloud-based system giving you instant access to the most up-to-date procedures and forms required to evidence compliance with the new CQC Fundamental Standards for England. We provide all the policies, procedures, forms and audit tools you need to comply with legislation where you are based. Enquiries: Call 01236 782477, visit www.requiredsystems.com or email peter@requiredsystems.com

The Hastings Court team with resident Fred Day (centre right).

Home recognises staff in business awards win HASTINGS Court care home has attributed its success to its dedicated staff, after winning at the annual 1066 Business Awards. The 80-bed care home beat nine other local businesses to win the Start-Up award at the ceremony at Bannatyne Spa Hotel in Hastings. Hastings Court opened 18 months ago, offering residential, nursing and dementia care that focuses on every resident as an individual. The state-of-the-art home, which includes a beauty salon, a library, cinema and gym, opened its doors with just 12 staff. “The last 18months have seen us grown incredibly quickly,” said general manager Katie Brewster. “We’ve gone from just 12 staff to 70. We have carers, chefs, hairdressers, a lifestyle team, nurses – all from the local community.” The home, which is owned by Oakland Primecare, was chosen by the judges because of how well it had become part of its community

in a very short space of time. They also highlighted ‘the outstanding reputation for their excellence in care and leading the way in East Sussex with the Dementia Care Matters Butterfly Project’. Managing director of Oakland, Harnoop Atkar, added: “The team at Hastings Court have built a caring and comfortable place in which people can live a fulfilling life. Katie and her staff never rest on their laurels, they are always striving to improve and finding ways to make life better for the residents. “The home will be the first in East Sussex to gain the ‘Butterfly status’ national accreditation scheme for excellence in dementia care. The staff are all working hard to make that happen and I couldn’t be more proud.” Hastings Court will now go forward to the JP South Sussex Business Awards which are being held at The Grand Hotel, Brighton on September 30.

CARINGNEWS

Mayor of Solihull Michael Robinson, founding resident Peggy Walker and team member Bashir Jamal officially open Gracewell of Knowle Gate.

Guests treated to afternoon of entertainment at opening OVER 100 VIP guests joined the Worshipful Mayor of Solihull to celebrate the opening of the new Gracewell of Knowle Gate care home. Guests included senior members of the Bourneville Village Trust, healthcare professionals, lawyers and founding residents of the home â&#x20AC;&#x201C; all of whom were treated to an afternoon of entertainment, high tea and tours of the new facility. The Knowle male voice choir captivated the crowd with a performance in the courtyard, followed by some theatrical prose and comical poetry from Jenny Noonan of Knowle Library. The newly appointed Solihull Mayor, Councillor Michael Robinson, then cut the ribbon to officially

open the home, along with founding resident of Knowle Gate, Peggy Walker. The first residents of the new care home moved in recently, with the community able to cater for 60 in total. They are the first to enjoy a facility which combines the services of a high quality care home with the design and feel of a boutique hotel. Each Gracewell room is modelled after a star from the golden age of Hollywood cinema. Residents can choose from interiors styled on actors such as Cary Grant and Marilyn Monroe. Gracewell of Knowle Gate will employ 85 team members once the home is at full capacity.

Foundation stone unveiled at new £12m care village By Olivia Taylor THE latest milestone in the development of £12m care village, Belong Morris Feinmann in Didsbury, Manchester, has been celebrated with the ceremonial unveiling of the foundation stone and the creation of Hollywoodstyle ‘hands in cement’ commemorative slabs featuring the handprints and signatures of Morris Feinmann trustees Jonathon Engler and Ian Paul. The village, which is on course to open next summer, will offer 24-hour support, including specialist nursing and dementia care to older people in Manchester’s Jewish community, thanks to a partnership between specialist care operator, Belong, and the Morris Feinmann Homes Trust. The care village will be the sixth Belong village in the North West and will comprise six households, each catering for 12 residents in their own en-suite facilities. There will be a private lounge, dining room and kosher kitchen in every household, as well as 13 new one and two-bedroomed

Trustees Jonathan Engler and Ian Paul with Belong chief executive Nick Dykes and finance director Tracey Stakes with the foundation stone. apartments for rent or purchase. will be created throughout Belong chief executive, Nick the village, including function Dykes, said: “The ceremony was rooms, hair salon, exercise a wonderful opportunity for studio, computer room, us all to see the Belong Morris treatment spa and a library, Feinmann village starting to which will also be accessible take shape, after many months to members of the local of planning. Collaborating with community. the Morris Feinmann Homes Alan Wilkins, chair of the Trust is an exciting new direction Morris Feinmann Homes Trust, for us, and we’re delighted to added: “I am confident that the be able to provide a vibrant new village will build on all of the hub and a home for life for the Trust’s past traditions to create older members of the Jewish a new beacon of care, and will community.” be a fantastic asset to the Jewish A range of community areas community.”

Inspiration from inside Shackletons

THE first issue of Inside, Shackletons’ quarterly magazine created to deliver relevant content on design and market trends within the industry, has launched. A first for the sector, this contemporary quarterly magazine will feature industry expert Q&As, what’s in and what’s out in trends making an impact this season, and the latest news on fresh new products for the market from the Shackletons development team. The summer issue features a not to be missed in-depth and insightful interview with Dr Claire Craig from Sheffield Hallam University on dementia care and how design can make a positive change to the lives it affects. Jason Bloom, national sales manager, said: “We wanted to present what it is we do in a appealing design led way. We will be launching innovative, fresh and design led new products in every edition, so visit our website to subscribe and ensure you receive your copy now.” Shackletons has been in the business of creating comfort for over 50 years and are the UK’s leading design and manufacturer of specialist contract furniture for the healthcare sector.

Reeve Court’s dementia specialist Norma Mather and manager Steve Warburton with residents Cynthia Seddon and Win Wilkinson and Jim Bell and Sarah Wentworth from the Bring Joy Foundation.

Waste of space is transformed into a sensory place at village AN old room used for storing clutter in an ExtraCare village has been transformed into a sensory space for seniors – thanks to a donation from a wish granting charity for the elderly. Residents at Reeve Court Village in Rainhill, St Helens, have a new sensory room featuring tactile colour changing fibre optics, a calming bubble tube and soothing mood lighting strips – all thanks to a donation from the Bring Joy Foundation. The charity was established just over a year ago by national homecare provider Home Instead Senior Care. Its charity has a sole mission – to bring the joy and fun back into ageing

and to fund events and activities that make older people smile. Getting older brings many challenges but the Bring Joy Foundation believes ageing doesn’t have to be all doom and gloom. The charity was especially touched by the application for a donation from Reeve Court Village to fund the £2,721 sensory room – to make a classic case of ‘changing rooms’. The ExtraCare Charitable Trust manages Reeve Court Village – home to 260 residents ranging from their mid-50s to 100 years of age. Reeve Court is also the base for 82 members of staff including employees that specialise in elder and dementia care.

Event provides professionals with the tools to better care THE Care & Dementia Show is the UK’s largest care home event dedicated to providing industry professionals with the tools to better care for older people. Taking place on October 11 and 12 at the NEC, Birmingham, the show will attract over 2,500 attendees looking to source new products and services, share best practice and extend their network. The exhibition will feature around 250 suppliers including ArjoHuntleigh, Teal Furniture Ltd, everyLIFE Technologies, Renray Healthcare Ltd and YTM Furniture Ltd showcasing the latest solutions on the market as well as a comprehensive educational programme offering 50 free CPD accredited seminar sessions addressing key industry issues. What’s new for 2016? Based on feedback gleaned from surveys, meetings and advisory groups, a new content programme has been launched to reflect the evolving needs of the market. New features include: Care Managers’ Forum – 10 free practical sessions and workshops designed to help care managers make a real difference to the lives

of those they are caring for. All sessions are CPD accredited. Dementia in Care & Housing – a series of free CPD-certified seminars exploring best practice in dementia care. Visitors can hear the latest research insights whilst networking with residential care experts and dementia care specialists. Virtual Dementia Tour® – offering a unique insight into the lives of dementia sufferers, to better equip carers in providing the necessary care. This one of a kind mobile simulator takes away the primary senses to experience the fear and frustration dementia sufferers go through on a daily basis. Care in Construction – a new zone where visitors can network with and hear from construction professionals, interior designers and care operators working on care-related projects. The Care in Construction theatre will give visitors the opportunity to learn about innovative care projects currently under development in the UK. MyBusiness Clinic – offering one-to-one expert advice sessions on a range of topics including

regulations, property valuations, business / management consultancy, finance, HR, employment law, architecture and planning. Care Connect – a new oneto-one meeting programme designed to connect exhibitors and visitors ahead of the event via an online portal. Visitors can identify companies of interest and network with them in advance, allowing them to make best use of their time at the show. Chris Edwards, Care & Dementia Show brand director, said “Following the 2015 event, our visitor and exhibitor research

highlighted a number of growth areas for the care industry ranging from construction to business management issues. “We have transformed the event for 2016, offering more content than ever before in four free to attend seminar theatres. “From opportunities to learn and train, to gaining advice and insight, sourcing products or networking, this year’s show is the essential meeting place for the industry.” Visitors can register to attend for free at www.caredementiashow. com

Caring UK

QCS Quality Compliance Systems is the UK’s leading supplier of compliance and policy management to the adult social care industry. Founded in 2007, QCS supports 17,000+ registered care professionals across the UK in delivering outstanding care through their policies, procedures and management toolkits. QCS’ client-centric approach ensures that their management system provides a superior level of service, allowing users to concentrate on delivering excellent care for outstanding value. For more information visit www.ukqcs.co.uk

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Beaucare® Medical Ltd BEAUCARE established since 1992, supply the full range of medical, nursing, hygiene supplies and capital equipment to the care home and healthcare sectors nationally. Alongside our product offerings we have a dedicated service department, which undertakes the servicing of care home equipment at competitive rates, such as electric profiling nursing beds, patient lifting hoists and slings. Contact: 01423 878899.

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Girbau UK Laundry GIRBAU is offering a free laundry review to visitors. A specialist laundry consultant will undertake the review to determine whether laundry running costs are too high, if the laundry could be run more efficiently and to check that the laundry is fully CQC compliant for infection control. Contact: 01462 427780 or visit www.girbau.co.uk

If you are managing a new build, extension or refurbishment project or maybe just wish to update some of the furniture or curtains we can help – saving you both time and costs. We also offer artwork, lighting, towels and bedding to complete the look. You will have no minimum orders, longterm contracts or deposits to worry about – just help, advice and good customer service. Let us know your needs and how we can best help you. Call 020 8399 3091 or email info@access21ltd.co.uk

ARM LOOKING to replace your Nurse Call or Staff Alarm system? Alarm Radio Monitoring have been manufacturing and supplying wireless Nurse Call and Staff Alarm systems for over 25 years. We have the expertise to help design a flexible solution for you and with friendly service you are in safe hands. Come and see us on stand C20 or visit www.arm.uk.com

Skopos Fabrics/Muraspec K56

MURASPEC Decorative Solutions Limited specialises in supreme commercial and bespoke wallcoverings. Our range includes a wide mixture of plains, patterned and textured designs. We design, manufacture and distribute decorative wall finishes – both robust and of the highest quality, from our Kent-based factory. We have our very own design studio, supported by a skilled team of CAD and studio designers, plus a dedicated group of project managers. Call 03705 117 118, visit www.muraspec.com or email customerservices@muraspec.com

Electrolux Professional

Marpal MARPAL has been providing the healthcare sector with health and safety advice since 1998. This includes asbestos management (surveys, annual re-inspections and awareness training), fire safety (fire risk assessments, fire evacuation strategies and fire warden training) and compliance with CDM regulations 2015 (health and safety during maintenance, refurbishment and construction works). Contact 01332 668877 or visit www.marpal.co.uk

Access 21 Interiors

Intercall AS market leaders in the design and development of nurse call systems, the Intercall Touch Series follows a period of extensive research and design development by Intercall, resulting in a family of products that look as good as they work. The Touch Series uses hospital grade materials that house Intercall’s technical excellence. Stylish and simple to use, the Touch Series is supported by a sophisticated data-logging system that provides a host of performance data. Visit www.intercall-uk.com

CARING UK is the number one magazine for managers in the elderly care sector. Our editorial pages feature top columnists, parliamentary and legal updates, news, people stories, event and exhibition previews, conference coverage, diary dates and business and property news. The magazine goes directly to the people with buying power – the budget-holders and decision-makers – which is why it is so effective at delivering product and service information to the right people. Contact 01226 734288.

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ELECTROLUX Professional is the only supplier offering a complete range of high performance, professional laundry and kitchen products under the same brand. As a leading equipment provider to the care and health sector, Electrolux Professional is continually developing laundry and kitchen equipment to tackle the problem of infection more efficiently, as well as producing the lowest cost in use machines in the market. Call 0844 463 1260, email els.info@electrolux. co.uk or visit www.professional.electrolux. co.uk

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Motivation & Co saves NHS £78,000 in four months ... Who are Motivation & Co? We are a national company that specialises in the delivery of Motivational Therapy. We provide specialist cognitive motivation to the residents within the care sector, mainly the elderly and dementia clients including learning disabilities, supporting the role of the activity organisers. We work together as part of their team to keep residents physically and mentally stimulated with the delivery of the Motivation & Co class. The Motivation & Co class has been fully researched independently at Leeds Metropolitan University by Dr M Cattan and Miss L J Gomez – Centre for Health Promotion Research & Dr G M Fox & Dr JC McCreanor in partnership with St James Teaching Hospital. Our experience and expertise in cognitive stimulation has allowed us to develop evidence based programmes which at varying levels engage a person providing challenging, stimulating and motivating levels to suit all abilities. It is also our obligation to continually develop the service we provide to the care sector. NHS Hertfordshire approached us to develop a programme that would address barriers, supporting dementia clients at risk of falls, which would meet the criteria of the General Practitioners Scheme.

Our report showed a 66 per cent improvement in the clients, reducing the call outs of GPs and hospital visits by more than half, potentially saving the NHS in excess of £78,000 in a four-month period with the delivery of a 10-week programme. Elaine Everett, the founder and managing director, has been invited as a key speaker at Salford University’s social care conference on September 20 “on how Motivation & Co achieved a saving of £78,000 to the NHS.” As a company we franchise the business and train franchisees as Motivational therapists to run this service in a designated postcode territory under the franchise

Unique range of cleaning machines ...

DUPLEX will be showing its unique range of floor cleaning and steam cleaning machines at The Care & Dementia Show at the NEC on October 11 and 12 so why not come and see us on stand C56. We have been supplying machines into the care sector for many years and know that one of the problems faced by many care homes is urine on carpets. Duplex has the answer. By pre-spraying badly soiled carpets with Hydrofresh it helps to neutralise the urine odour followed up with steam and brush agitation of the Duplex machine, which kills the bacteria. We will have a limited number of Hydrofresh samples to give away on our stand so come and see us early for yours. We also supply a wide range of steam cleaning equipment to address multi-surface cleaning and sanitising issues. These machines tackle many cleaning tasks without the need to use chemicals making for a healthier, greener environment. Duplex steam and vacuum machines come with comprehensive tool kits and are extremely robust and reliable for the most demanding tasks. We can supply a solution to most cleaning needs.

Sara Jane moves to Teal to head up new division live.”

WITH over 10 years in the healthcare furniture industry, Sara Jane Farrow has made a big move to one of the UK’s largest manufacturers of furniture to the NHS and mental health sectors, Teal, to develop her own tailor made strategy and focus for the residential care sector heading up new company division, Teal Living. This is a big move Sara Jane, why Teal? “I was keen to improve the product offering in the market. Teal is a family business owned by the Senator Group with 40 years’ experience manufacturing for challenging environments within the NHS and mental health sectors – this is a company that knows their furniture. “Heading up Teal Living has given me the chance to take their knowledge and expertise and marry that to innovative design-led products of real substance that come from years of development and manufacturing experience. “This is something I am very excited about presenting at this year’s Care and Dementia Show in October.” What does the name Teal Living mean? “Everything is geared towards creating environments that provide

What can we expect to see from Teal Living in the near future? “Obviously being owned by the Senator Group provides a stable financial background to continue to invest in our research, development, and manufacturing base to bring new product to market. “You’ll see Teal Living embracing new materials; technical advances in the manufacturing process, and new designs all geared towards helping the elderly maintain their independence and ability to choose.”

Sara Jane Farrow comfort and security and piece of mind, not just for the companies who run them but for those living in them, hence the name ‘Teal Living’ because this is exactly what these homes are providing … places for people to

So it looks like Teal Living is definitely going to be the one to watch Sara Jane, any final words? “You can’t forget the huge investment residential care companies make when furnishing their homes, they need to be confident the products will do their job, but also that their supplier can deliver the service they need to support them. “From design right through to installation, from new materials to new advances in the sector, it’s second nature to us, we grasp it quickly to provide a better product and broader service for the customer.”

CARINGNEWS

A new good practice guide – Managing care home closures – has been published to help minimise the impact on people, and their families and carers, in the event of a care home closing in response to poor care, an emergency or market exit. Caring UK reports.

Partners join forces to strengthen roles and responsibilities when closure is necessary THE CQC has worked in partnership with NHS England, the Association of Directors of Adult Social Services, the Local Government Association and the Care Provider Alliance to agree the guide which sets out how local and national organisations should work together in order to coordinate action, avoid duplication and prevent confusion for people using services, their families and carers, care home providers and their managers and staff. It has been developed following an event co-hosted by CQC and NHSE earlier this year to explore how unplanned care home closures are managed, learning from the experience of residents and families. At this event it was agreed that the system needs a set of essential principles, underpinned by a framework of actions, to ensure the needs of people using services, their families and carers remain at the heart of the closure process. Now, when a care home closure situation arises, organisations including local authorities – which have the lead responsibility for people with care and support needs

– clinical commissioning groups, NHSE, CQC, providers and partners will be expected to use an appropriate and detailed checklist to ensure the process is coordinated well. Recommendations include: Q Appointing a coordinator within the lead local authority for families, carers or other advocates who will ensure there is an accurate list of all residents and their needs, together with up-to-date names, addresses and telephone numbers of family representatives and who will seek fullest involvement in the relocation process. Q Placing a poster in the care home with key information about the planned closure, including contact details for residents, carers, families and staff to refer queries, questions and complaints to. Q Appointing a transport co-ordinator within the lead local authority to act as a single point of contact and oversee timely moves; e.g. to notify ambulance staff in good time so that residents are not kept waiting for transport outside the home and are helped to move only in daylight hours.

Q Assessments of residents’ health and care needs should start to be considered straight away, rather than waiting for an urgent closure legal notice to be served, as arrangements can be explored in the meantime. CQC’s chief inspector of adult social care, Andrea Sutcliffe, said: “Care homes are people’s homes and they have every right to expect to live there for as long as they like. “When a home closes unexpectedly, this can be a real shock for people, either for themselves or a loved one, which is why this will never be a decision that is taken lightly. “As the regulator, it is CQC’s job to report on the quality of care that we find and our expectation is that providers will swiftly get to grips with any problems we identify. “Sadly, there are sometimes urgent situations when it is absolutely in people’s best interests for us to use our powers so that people can move to a better environment quickly to experience the safe, high quality and compassionate care they deserve. “These are rare events but they have to be managed well with the needs of residents, their families and

carers guiding the actions of the different organisations and professionals involved. “Clearly defined roles and responsibilities, consistent communication and making sure people’s wishes and requirements are fully taken Andrea Sutcliffe. into account are vital to ensure the impact on people is as comfortable as possible. “I am grateful to everyone who has been involved in developing the guide, particularly those who shared the experience of families affected by previous care home closures. “I am confident that the guide will strengthen how organisations work together in these difficult circumstances for the benefit of those using services.”

CARINGFOOD AND NUTRITION

‘Mocktail morning’ highlights importance of good hydration RESIDENTS at a care home in West Sussex have been given a taste of the summer after taking part in a ‘mocktail morning’ to highlight the importance of good hydration. Glebe House is taking part in a pilot scheme called ‘Hydrate in Care Homes’, which has been devised by the Kent-Surrey-Sussex Academic Health Science Network to improve hydration among older people living in residential and nursing homes. Residents at the Shaw healthcareowned home were treated to a selection of mocktails including ‘Faux Champagne’, the ‘Ray Rodgers’ and the classic ‘Shirley Temple’. Similar trials in Kent and Surrey care homes saw improved hydration among residents, which also led to a decline in the amount of trips and falls, as well as lowering the chance of

developing a urinary tract infection. The home’s activities coordinator, Jamie Jewell and team leader Michelle Hedgcock have both been nominated as ‘hydrate champions’ and undertook training to understand the best ways of increasing fluid intake Julie Levy, manager at Glebe House, said: “After hearing about the success of this scheme elsewhere I became interested in the idea of piloting it. “We’re hoping to develop a hydration policy so that residents and their families can be safe in the knowledge that they are receiving the optimum food and drink that will encourage wellbeing, health and hydration. Through our continued work with the KSSAHSN, we hope to proactively reduce the risk of accidents while providing residents with stimulating social events.”

Receive help to increase profits FOOD for Care and Profit for Care are procurement specialists with one big difference – they focus on the care sector. Food for Care has coupled business knowledge with catering experience to develop innovative catering and business solutions for care. “We believe passionately about the care sector, the importance of health and wellbeing together with igniting and sustaining a passion in catering staff that they too can deliver a quality, creative and sustainable

food service to their residents,” said managing director, Mark Earnden. “We understand the real challenges faced by care homes today and Profit for Care addresses cost centres within your business to provide sustainable and profitable solutions.” Food for Care and Profit for Care offer a unique approach to food and non-food purchasing in care. They combine the UK’s leading suppliers into the care sector backed up with full kitchen support and cost analysis reporting.

Catering’s a breeze thanks to modular kitchen solution A CHARITY-run care home in Gloucester has undertaken a major kitchen refurbishment without disrupting its catering provision thanks to a mini-kitchen from PKL of Cheltenham. PKL supplied one of its fleet of sixmetre-long Mini Kitchens during the refurbishment of the ageing kitchen at Gloucester Charitable Trust’s Magdalen House, which involved the replacement of the floor and a revamp of equipment and layout. With such a large upheaval, the Trust board knew they needed a simple and innovative solution to continue providing meals during the renovation – and their kitchen designers suggested investigating the Mini Kitchens provided by PKL. Working with maintenance manager Greg Lewis, PKL designed the temporary kitchen that could easily replicate the home’s varied menu. The kitchen was used by four staff to provide three daily meals for 29 residents and lunch and dinner for up to 100 visitors to the charity’s day centre, which is attached to the Magdalen House care home Following two site visits by PKL project consultants, it was decided to site the Mini Kitchen close to the main doors, as this was both

convenient for the preparation and serving of meals and did not interfere with access to any of the home’s entrances. Greg said: “We’ve been planning the renovation for more than two years, and this simple modular solution has allowed us to continue serving our guests and the members of the community that we serve each week in the day centre. “The unit, which has extraction and fire suppression included along with all the cooking equipment and preparation space we need, is really simple and straightforward: one delivery and it’s done. We are very happy with the service we have received and the performance of the kitchen.”

CARINGFOOD AND NUTRITION

Care home catering staff Gary Cooper and Gill Thrush, North Yorkshire councillor David Chance and chef Stephen Wilkins with Harrogate Neighbours resident June Murray.

Home awarded gold for healthier eating choices A HARROGATE care organisation has been awarded the highest standard in a new initiative to recognise those North Yorkshire businesses that are providing their customers with healthier eating choices. Harrogate Neighbours has become the first care home to be accredited with a Gold standard in North Yorkshire County Council’s Healthier Choice Awards. To qualify for the award, the housing association, which runs two care facilities at Greenfield Court and Heath Lodge, had the menu options and nutritional value of the residents’ meals assessed by the Council’s trading standards team. Harrogate Neighbours also runs

Food Angels – a service that provides a hot meal to approximately 100 elderly people a day who still live in their own home. Sue Cawthray, chief executive of Harrogate Neighbours Housing Association, said: “Our catering team works hard to ensure there are healthier options available at mealtimes and that the complex nutritional requirements of each resident are met. This includes providing ready access to drinks such as water and fruit juices, and healthier grazing options like fresh fruit so that residents, particularly those living with dementia who often eat little and often during the day, can still have a balanced diet.”

Refrigeration for the real world WILLIAMS Refrigeration has launched a series of improvements across its range of reach-in cabinets and counters. The product lines incorporate a variety of new features and benefits, ranging from advanced castors, which enhance manoeuvrability, to a radical rethink of the internal airflow, which improves efficiency and food safety. While the new designs have been launched in time for the introduction of energy labelling and MEPS (Minimum Energy Performance Standards) in July 2016, Williams is underlining the fact that the upgrades are not purely about energy efficiency. “The ethos behind the R&D programme was to enhance all the other characteristics of Williams fridges that our customers love,” said Malcolm Harling, Williams UK sales and marketing director. “There’s no point in gaining energy efficiency if you compromise reliability, performance, food safety or robustness.” For example, many of the products have thicker insulation. “As well as improving the energy efficiency of the product, the thickness of the insulation also adds further strength to its build,” added Malcolm. Two key benefits of Williams’ designs are their ability to fit into a standard footprint, and to fit through a standard doorway without tipping. Not only is the insulation thicker, the majority of new cabinets and counters also have the same footprint, plus they actually have a larger internal capacity. The feat was engineered using several different

advances. For example, the castors are 20mm shorter – although their manoeuvrability is actually superior to larger, conventional designs. In addition, redesigning the condenser and compressor housing also reduced the space needed. Malcolm added: “All of these ‘marginal gains’ has increased the usable storage capacity, even with the thicker insulation.” Many of the new Williams products feature an enhanced airflow design, developed to provide ever greater food safety. Other advances include new, tougher hinges; a more robust self-closing door system; and an energy-efficient mullion heater that prevents condensation. A new gasket and thermal break for doors saves energy by providing an even better seal than previously. While some models in Williams’ upgraded ranges boast an ‘A’ rating for energy labelling, Malcolm has no doubt that customers will be just as interested in the fact that the characteristic qualities of a Williams-built fridge have also been enhanced. “Our customers value robust reliability,” he added. “They want to be able to slam the doors when they’re under pressure and need to know that the food inside, as well as their business reputation, is safely protected. “Of course they want energy efficiency but also functional, practical designs that will work in the kitchen. “This is refrigeration for the real world.” Enquiries: To find out more visit www.williams-refrigeration.co.uk

Save space with a combi steamer By Simon Frost COMBI steamers and multi-function bratt pans save space by replacing a host of other pieces of equipment. They also have high production capacities. The latest versions are usually easy to operate and deliver excellent cooking results. Smaller items of cooking equipment give on-demand flexibility to prepare and cook foods. They are ideal for single meals and counter cooking stations. They are also a great solution for one-off special meals, such as catering for those with allergies. In addition, mixers, smoothie makers, microwaves and panini grills all help to add flexibility to the menu, allowing the kitchen to expand the food offering without heavy investment. A key part of the buying decision needs to be servicing the equipment. Ideally go for a PPM – Planned Preventative Maintenance contract. This will keep your equipment in optimum working order, ensuring it is safe for staff and operating efficiently. Training staff on new equipment and operational procedures will be critical. It should be considered at the planning stage. Talk to the manufacturers and suppliers of the equipment – they

Simon Frost should be able to arrange training, before the kitchen goes live. The Catering Equipment Suppliers Association (CESA) is the authoritative voice of the catering equipment industry, representing over 170 companies who supply, service and maintain all types of commercial catering equipment – from utensils to full kitchen schemes. Q Simon Frost is the chair of CESA.

Winterhalter has utensil washing cracked WINTERHALTER’S new UF Series of utensil washers combines the company’s VarioPower technology and a new ‘Crust Cracker’ chemical to give operators outstanding results, even with the most stubborn baked-on deposits. There is no excuse now for badly washed items. The VarioPower technology allows the wash pressure to be individually adjusted, depending on the items being washed and the degree of soiling. The wash arm design, which gives more power and coverage, coupled with customised washing programmes depending on the type and extent of soiling, ensure every item is thoroughly cleaned. For really stubborn baked-on deposits Winterhalter has developed what it calls the TurboZyme process, featuring the ‘Crust Cracker’ chemical, which gets into action before the washing program begins, negating the need for manual pre-washing. Winterhalter has designed a new rack dolly loading system for the UF Series, which addresses the problem of collecting heavy and bulky utensils from various production stations around the kitchen and transporting them to the utensil washer. The system means staff can collect a rack full of dirty utensils and pots before easily pushing it directly into the machine, however loaded it may be. The clean utensils can then be pushed back to the work stations in the same way.

Other new features of the UF machines include redesigned foldable doors giving staff clear access to the interior of the machine, making it much easier to clean. All models of the new Winterhalter UF Series are equipped with a standby mode. This ensures that no unnecessary costs are incurred when the machine is idle. An energy-saving function manages the boiler temperature so that, during the subsequent wash cycle, the machine is able to reheat the boiler to the target temperature quickly. Winterhalter offers the new UF Series machines in three different sizes. Depending on the available space and the size of the items being washed, customers can choose from the UF-M (medium 775 x 1720 x 870mm), UF-L (large 775 x 1880 x 870mm) and UF-XL (extra large 1468 x 1880 x 870mm) models. All models can wash up to 64 racks per hour depending on the washing program. Winterhalter provides a total solution for warewashing, from pre-sales advice to after-sales service, training and maintenance. Alongside its market-leading dish and glasswashers, the company’s range includes utensil washers, advanced water treatment machines, cleaning chemicals and detergents. Enquiries: Call 01908 359000, visit www.winterhalter.co.uk or www.winterhalter-scout.biz or email info@winterhalter.co.uk

CARINGFOOD AND NUTRITION

Group’s head chefs join NACC HEAD chefs at all Hadrian Healthcare Group’s care homes are now members of the National Association of Care Catering. This gives them access to specialist resources, guidance, events and training to share with their teams. The luxury elderly care provider has previously carried out research with Northumbria University to optimise its homes’ seasonal menus for nutrition and hydration, and Hadrian Healthcare chefs have won the NACC Care Cook of the Year competition three times. Karen Brimble, operations manager for Hadrian Healthcare Group, said: “Food is a key part of our approach to personalised care for each of our

residents. We take food preparation and presentation seriously because we know that having the right foods can improve someone’s health and in turn their lifestyle. Our catering teams work hard every day to provide tasty and attractive food to restaurant standard while meeting many special dietary requirements.” NACC chair Neel Radia said: “We are thrilled to welcome all Hadrian Healthcare homes as members of the NACC. The NACC is dedicated to supporting its members with the right advice and guidance to ensure the lives of those entrusted to their care are enriched through access to good nutrition and hydration and a dignified approach to dining.”

New DishTemp commercial dishwasher thermometer THE new DishTemp thermometer from ETI Ltd is designed to sit inside a commercial dishwasher simulating a plate and accurately recording the maximum surface temperature during the wash cycle. Designed for everyday commercial use the unit incorporates a durable water-tight seal rated to IP66. Featuring just one on/off push button the DishTemp is easy to use, and the clear LCD display indicates the current and maximum temperatures over the range of 0 to 90 °C with a resolution of 0.1°C/°F and an accuracy of ±0.5°C. Supplied with a traceable certificate of calibration at one temperature point (71°C), the DishTemp allows users to comply with current UK guidelines and US FDA food code requirements for monitoring the wash cycle in commercial dishwashers. Using the DishTemp eliminates the need for costly and inaccurate test strips or stem therm-

Rhymecare Limited has issued water bottles to all of its staff and trained them to understand and promote the benefits of optimum fluid intake. To help residents understand the facts they have played hydration bingo and a number of initiatives have been launched, including providing a ‘hydration station’ for water and unsweetened squash and offering fresh fruit throughout the day. A spokesperson said: “We see this as part of the continuing process of offering the best care, service and support to our residents.”

Cake bake raises £100 for charity ometers that don’t stay in place during the wash cycle and often don’t record the temperature at the plate surface. The DishTemp thermometer (order code 810280) is competitively priced at £25 each (exclusive of VAT and carriage), available direct from www. etiltd.com Enquiries: Call 01903 202151 or email sales@etiltd.co.uk

RESIDENTS of a Gloucester care home have helped provide day trips, medical equipment and support for children by baking cakes. The Knoll Care Home in Tuffley held its own Great British Bake Off in support of Sunny Day’s Children’s Fund. Staff and residents made cakes and cupcakes and ran a tombola, while relatives, friends and loved ones dug

deep. The day raised £100 for the respected charity, which was chosen by new manager Debbie Smith. She said: “Sunny Days is a charity very close to my heart and I’m really happy that everyone at The Knoll, as well as making me feel so welcome since starting, was able to raise money for such an important cause.”

CARINGFOOD AND NUTRITION

Ellen Brown, divisional manager care homes at apetito, explores the obstacles faced by care homes when preparing meals for residents with dysphagia.

Getting to grips with texturemodified meals at your home AS most homes will appreciate, the first step in catering to residents with dysphagia is to identify which stage of the condition they have reached – something that should never be done without the input of a speech and language therapist. Once this has been established, there are a number of challenges to overcome when preparing safe and appetising meals, appropriate for those with dysphagia. The right consistency Developed to support caterers when preparing texture-modified meals, the Dysphagia Diet Food Descriptors aim to clearly describe the range of textures required for people with dysphagia. As a quick reminder, these range from Category B (covering a ‘thin puree dysphagia diet’ for those at advanced stages of the condition) to Category E (referring to food that can be described as ‘fork mashable’, which is usually appropriate for those in the early stages of dysphagia, or

when returning to a ‘normal’ diet). However, while these guidelines certainly help, achieving the correct consistency within each category remains difficult for many caterers, especially as word descriptions are open to individual interpretation. Dining with dignity Understandably, it can be seen as an easy fix to simply blend all components of a meal together, creating a ‘safe’ but unappetising grey mush. Adding water, or possibly cream or butter, during the blending process, all impacts on the taste profile. Yet, however ‘safe’ such a meal may be, this should never be considered acceptable. Food should remain as visually appealing as possible – after all, the nutritional value of an uneaten meal is zero. Nutritional content As residents with dysphagia are at particularly high risk of malnutrition,

Ellen Brown it’s crucial they get as many calories and nutrients as possible from every mouthful. Without enough liquid, food doesn’t often blend smoothly, making it tempting to add water to achieve the right texture. While this may make food more appropriate texture-wise, adding water naturally dilutes nutritional content, further increasing the risk of malnutrition.

Using pre-prepared meals is becoming an increasingly popular way to overcome the challenges in catering to residents with dysphagia, not only because expert food providers such as apetito use highly specialised equipment that can guarantee the appropriate texture of every element of every meal, but our food is also of a high nutritional content. We are also able to create pureed meals that are shaped to look as appealing as possible, which goes a long way to making mealtimes something all residents can look forward to. Preparing texture-modified meals is one of many issues explored within ‘TheKnowledge: Dysphagia – The Hard to Swallow Truth’, the first in a series of industry defining reports by apetito exploring some of the key health and wellbeing challenges facing the health and social care sector. Download the report from www. apetito.co.uk or call 0800 542 2631.

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New home to create 50 jobs in Banbury A BANBURY nursing home will create 50 new jobs after doubling its capacity, with the support of Clydesdale and Yorkshire Banks. Green Pastures Christian Nursing Home has started construction of a new state-of-the-art 60 bed facility which will increase the capacity of the old unit by 100 per cent. The town centre residence will specialise in care for the elderly and, once completed next year, will house dementia and dedicated nursing units serving the needs of the community around Banbury. The £7million investment will create a significant number of jobs in the local area. Green Pastures plans to open the purpose built unit in the summer of 2017 and will relocate the current residents of the existing site at The Hawthorns to their new home. The construction project is being led by Thomas Vale Construction. A funding package to support

the development was delivered by Caroline Pearce, relationship manager at Clydesdale and Yorkshire Banks in Oxford, who has worked closely with the Trustees over the last five years to see their dreams of a new home realised. The Bank assisted with funding for the purchase of the land in 2011 in addition to the recent deal for the new development. Margaret Clark, chair of the Trustees of Green Pastures, said: “Our modern facilities will enable us to provide our residents with top quality care and enable them to lead full and contented lives. “With twice the present number of residents we look forward to continuing to serve Banbury and the surrounding area. “Clydesdale Bank has been extremely supportive as we realise our vision and is working in partnership to help us achieve our goals.”

Mark Laughlan, Caroline Pearce, Margaret Clark and Simon Wingate. chapter in their history. Mark Laughlan, head of Clydesdale “We are delighted to support and Yorkshire Banks in Reading and the new development which, Oxford, said: “Green Pastures has once finished, will provide a real been providing high quality care for the elderly for more than 25 years and and positive impact for the local community in providing nursing care the construction of their new care for new residents.” home in Banbury is an exciting new

The Manor in Lower Bullingham near Hereford.

‘Good’ care home for sale THE Manor Care Home, located in the village of Lower Bullingham, on the eastern side of Hereford, has come to the market following the owner’s decision to retire. The home, which has been operated by Sheila Nauth for over 30 years, cares for up to 23 residents, and specialises in dementia care. The business is set in a substantial detached period building with 20 single and two double bedrooms and also benefits from the property being extended to maximise the available space into offices and training space. Paul Reilly, associate director at Christie & Co’s Birmingham office is

handling the sale. He said: “The Manor has an excellent local reputation and a ‘Good’ CQC rating, and has provided a high level of service for the 33 years that it has been in the hands of Mrs Nauth. It has always experienced a good level of occupancy, and now that Mrs Nauth is retiring, a fantastic opportunity has come to the market – perhaps for a working couple – to take over the reins an continue to provide much needed care services for the over 65s.” The Manor is currently on the market for £795,000 for the freehold interest.

Refinance for Maricare

FAMILY run care company Maricare was founded in 2001 by Mary Whitehead. They provide the highest standard of service that answers to the physical, emotional, social, intellectual and spiritual needs of their residents. Chandler & Co started working with Mary when she purchased her first care home 15 years ago, and are delighted to be working with her nephew Michael, who has expanded and now looks after their portfolio. The group operates three homes: Beech Haven in Oxfordshire, Montrose in Dorset and Roman Court in South Yorkshire. Maricare had an existing loan product that was no longer suitable for the business and a refinance

deal and a further capital raise was arranged for them, which supports them to proceed with the refurbishment of the homes. Jonathon Read said: “Chandler & Co has enjoyed a long standing relationship with Maricare and we look forward to supporting them in the future as they continue to grow. “They are a highly professional team operating quality care homes; this certainly helped enable us to obtain a very competitive funding package for them.”

The Old Vicarage in Askham in Furness, Cumbria.

Cumbrian care home sold Breaking news on bank loans SEVERAL of the major healthcare banks have virtually exited the market and others are not sure of their position to support their clients. But there are a handful of current and new banks to the market that are not only awash with cash, but also have an excellent appetite for supporting lending within the sector. With such a mixed and constantly evolving market where lenders regularly change policies, you can easily miss out on the latest and best funding available, so the use of a highly experienced healthcare broker such as Mark Widdows and his team at Global Business Finance can prove not only invaluable in finding the best funding opportunity, but

also in saving huge sums in interest payments over the life of your loan. Recently a loan to refinance and develop a pair of high quality care homes was offered on the exceptional terms of base plus 1.75 per cent and another loan was approved to help a new to sector purchaser buy their first home, with a third loan arranged on a small home wishing to almost double its size and having been rejected by most banks. All these transactions were arranged by market leading finance brokers Global Business Finance, who provide a nationwide service with over 27 years’ care sector experience and in excess of £ 1.8bn in loans paid out to care home owners.

DC CARE has completed the sale of The Old Vicarage care home in Askham in Furness, Cumbria. The home, which had been in the owners’ family for over 30 years, is registered for 30 and is set in ample grounds. The sale was protracted for a number of reasons but, with the help of DC Care, the outgoing owners had a strong team around them to see the sale through. The transaction required specialist input from experts in the field of healthcare sales, and Joanna Dawson was able to advise the clients and ensured they achieved the sale on terms that were right for them. She said “I became involved with the sale relatively late into the proceedings, with many key terms

still to be agreed. “However, by adopting a collaborative approach with the purchasers’ advisors and taking the time to explain the process fully to my clients, we were able to reach an agreement.” Regional director Alison Taylor and senior negotiator Clare Jones managed the sale on behalf of the vendors. They said: “We work so closely with our clients and over time, strong relationships are formed. “When sales do take a little longer than initially thought, these strong relationships are key. “We are so happy to have been able to help the family sell the home and wish them all the very best for the future.”

Ian goes extra mile for firm’s multi-million pound projects DURING a recent tour of the UK, NorthStar director, Ian Holmes, clocked up almost 1,000 miles in just three days to ensure their innovations in modern healthcare are gearing up for completion, while also fitting in a family visit and finding time to buy a present for his wife. Every month Ian goes on a tour of the sites under construction to check on progress and to make sure both program and quality are being maintained. A day in the life of a project manager is far from repetitive and very rarely 9-5. There are tight deadlines to meet, site visits, client meetings, updating project plans, preparing presentations, phonecalls, client entertainment, you name it, the days can be long and incredibly demanding. To give you a taste of how it feels Ian kept a log of his recent work and life as a busy project manager: Tuesday – Leave Newcastle at 6am ready for a 260-mile drive to a project site in Norwich to undertake a site inspection, and chair the client meeting. After five hours I have dinner with the client to talk about progress and discuss the next big project coming up in Suffolk

– a care village linked to a sport and leisure masterplan which will transform the town of Halesworth. After dinner it’s back to the hotel to update project plans, catch up on emails, and prepare for the following day’s meeting, not before saying goodnight to my wife and two-yearold daughter, then finally hitting the pillow at 11pm. Wednesday – Another early morning, but this time I start with a gym session, catch-up on emails after, and then grab breakfast before leaving at 7am for a 100-mile car journey to Bedford. Having built a 72-bed care home last year, this year sees the construction of a 42 extra care apartment scheme as phase two of this impressive project. No sooner have I arrived that I carry out a site inspection then chair a client meeting to discuss how the project is getting on. After six hours it’s back in the car for a 100-mile journey to Gloucester in preparation for the following day’s meeting, but this time I do take the opportunity to stop at Bicester Shopping village to buy a belated birthday present for my wife — a must have handbag. Once again I settle into hotel life and attend to project update documents, emails and phonecalls.

NorthStar project director Ian Wilkie with Bedford Citizens Housing Association chief executive Vanessa Connolly and maintenance manager Angela Price. Thursday – 6am start I get ready for my with family for the weekend. Ian said: “Delivering excellence site inspection and chairing the client in the field of project management meeting at our 97-bed care home can be tough, you’re very rarely in scheme in Gloucester, which is in the the same place from day to day and final stages. This time I don’t have a in between the meetings there’s the big drive so I have time to attend to serious stuff of ensuring the project is my administration on the computer. on schedule and running smoothly. The meeting ends at 3pm and then “It’s a way of life for NorthStar I leave for Bristol Airport – another though. From Dundee to Dorset 50 miles — to pick up my wife, (who we have built over 40 care homes was thrilled with her new handbag), nationally in the last eight years. and two-year-old daughter who had When people talk about ‘going the flown down from Newcastle so that we could all be together for another extra mile’ for clients…I think we can 100-mile drive to Swansea to catch up safely say that we do.”

Developer launches first of 10 properties LUXURY care home developer Hamberley has unveiled the first of a group of 10 new state-of-the-art homes it is building for Gracewell Healthcare. The £8m care home in Solihull was completed in May and has received CQC registration and marks the start of a rapid roll out of new buildings for the award-winning developer. The team behind Hamberley founded Gracewell Healthcare in 2011 and these new buildings are the first turnkey developments that Hamberley has built exclusively for the provider since it was sold to Sunrise Senior Living and US health care real estate firm Welltower in August 2014, for £153 million. The new care home in Solihull will provide 60 en-suite premium rooms designed to create an exceptional care environment at the heart of the Solihull community. This home will be swiftly followed by new openings in Adderbury, Bath, Bournville, Lane End, Little Bookham, Newbury, Sutton, Sutton Coldfield and Woking. Hamberley is now in talks with extracare operators, major social care providers and healthcare providers to provide turnkey developments – from land acquisition and planning to build and full luxury fit out. Hamberley director Tim Street said he was delighted that the firm was leading the way in the construction of luxury care homes. He added: “The Solihull home, and the others in the pipeline for

The new £8m care home in Solihull created by Hamberley for Gracewell Healthcare. Gracewell, set a new standard for forward to providing them with the high end care facilities for the elderly highest quality health care facilities.” in the UK. Tim, who with Daniel Kay, “The coming year will be a very busy co-founded Gracewell Healthcare year for us as we prepare to hand added that Hamberley had a unique over the nine developments agreed perspective on what providers wanted with the Gracewell team and progress from their new developments. our pipeline developments for new He said: “As former operators we clients and source the next wave of know exactly the challenges our land acquisitions. clients face providing outstanding “We are already in advanced talks care and how the fabric and the with a number of leading providers design of the building is absolutely and real estate investors and we look critical in the delivery of excellent

care.” The home will combine boutique hotel interior design with leadingedge dementia and innovative specialist care facilities and services. Just like boutique hotels, the home will be defined by its style, warmth, homely experience and intimacy. Amongst many innovative features the new home will include a luxurious hair and beauty spa, a nail bar, a chic cafe, a library and will have WiFi access throughout the home.

CARINGINDUSTRY NEWS

Easier management at your fingertips CoolCare has been designed with users in mind, making it an allinclusive programme covering every aspect of care home management. It includes individual dashboards which are tailored to the needs of each user, whether a care assistant, marketing manager or chief executive. Care home management software has never been so user-friendly and comprehensive. Our software is compatible with multiple platforms, such as iPhones, iPads, and Android devices – you can even access the software remotely, enabling you

to use the software on the move, wherever you are. CoolCare is a completely integrated product suite that covers every administrative and recording task in a care home. These include client records including assessments and care planning tools, staff records from an HR perspective including training and time and attendance functionality. In addition, various financial tasks such as client billing, private monies and petty cash records are all included along with a host of other useful features.

Part of the implementation of each CoolCare installation is its tailoring and configuration for each customer so that it fits in with existing systems and content naturally. This flexibility sets CoolCare apart from other similar systems and enables users to create a solution

that suits their needs. With over 1,000 sites using CoolCare today we have the experience to help and support each user appropriately It is a completely cloud-based solution with a simple pricing structure that includes training, support, data migration and configuration and is guaranteed to realise ROI in a very short space of time indeed. There has never been such an easy to use, comprehensive care home management platform, and we think you’re going to love it.

Praise for Blackpool hotel Support for care providers staff from the Bryans to move beyond compliance KATHY Bryan is a regular guest at Safehands @ The New Mayfair Hotel, and in July she came with her husband and five friends to have a break away for a fortnight as it was her husband Eddie’s birthday. One of the days was spent using the hotel’s accessible coach to visit Liverpool; s Albert Dock, which hosts the famous Beatles Museum, the group loved this they live just down the road from the famous Abbey Road studios. Kathy left a lovely review on Trip Advisor: ‘This is the best place to go if you or a member of your family are disabled and need special care to have a holiday. They managed brilliantly with both me and my husband, the facilities are brilliant,

and create real improvement the food is excellent, but most importantly the quality of the care and support is absolutely faultless’. The staff’s attitude is so friendly, I cannot praise them enough. The team work of everyone is absolutely spot on. I also feel they could take Eddie on his own, knowing that he would be so well looked after. After this, we would never go anywhere else.’

Market leading pressure care technology ALERTA Medical is a new leader in the design and manufacture of innovative alternating pressure relieving mattress systems, delivering solutions for care providers to proactively prevent and treat the development of pressure ulcers. Developed and proven with the end user over many years, Alerta Medical alternating pressure relieving mattress systems have been designed to overcome common flaws in other alternating mattress products on the market. Alerta Medical pride themselves on innovative functionality, superior quality and reliability – resulting in improved patient outcomes and peace of mind for care providers. The Alerta Medical alternating pressure relieving mattress systems incorporate SensaCare Truflo Technology™ – constant auto pressure sensing through an air sensor and microcomputer regulator to provide ultra-low interface pressure and promote an even ambience for natural sleep patterns and stable blood circulation with UltraSilent™ pump operation. Alerta Medical offer a comprehensive range of alternating pressure relieving mattress systems, covering all risk levels, complimented by the addition of an alternating cushion system. The key benefits of the Alerta Medical range include:

Q Multi-stretch PU cover to avoid searing. Q Ventilated air cells to control moisture. Q Auto pressure sensing for consistent distribution of air. Q Multiple cycle time control for efficiency. Q Digital 2-Panel LED display for ease of use. Q Ultra-Silent™ pump operation to avoid disturbance. Q Power failure and air loss warning. Q Panel lock to prevent tampering. Q Static and seated function with auto-firm. Enquiries: Call 08452 088 097, email sales@alertamedical.com or visit www.alertamedical.com

Scarf-bib designed for dignity ARE you looking for a bib that doesn’t look like a bib? Care Designs’ Scarf-style Clothes Protectors combine the look of an elegant ladies’ scarf with the waterproof practicality of a bib. The two silk-like fabric layers on the front are highly absorbent whilst the waterproof layer on the back keeps clothes dry. It is easy to fasten, machine washable and crease resistant for convenience. The chic, award winning, scarf avoids the stigma attached to traditional bibs and can be worn all day with dignity. Also see our PRO80™ Professional Series, superdurable, adult bibs with pockets. Enquiries: Call 01223 840236, e-mail purchasing@bibetta.com or visit www.caredesigns.co.uk

IT can be a daunting prospect to think about your responsibilities if you’re a care and support provider. Preparing for CQC inspections, adherence to the Care Act 2014 and fulfilling other important duties might make you wonder where you need to start. A new partnership will support providers in building on their achievements to date and driving improvement across the sector. Quality Compliance Systems is teaming up with improvement agency the Social Care Institute for Excellence. Together they can help you to promote and develop good practice in care, meet your compliance obligations, encourage improvement and run your care business as efficiently as possible. New materials will be produced to guide this including developments to the QCS dashboard for subscribers, blogs, webinars and other helpful tools: Q SCIE resources will link with QCS’ dashboard for social care providers. Q Monthly blogs will give the latest information. Q The organisations will collaborate

in updating QCS products, policy and procedures. Q SCIE will join the QCS care improvement board. SCIE’s chief executive Tony Hunter said: “We’re keen to support improvement in the quality of adult social care, by offering expert support before and after CQC inspections and by helping providers in their responsibilities under the Care Act. “The partnership with QCS will help the sector provide services which improve people’s lives.” QCS managing director, Mat Whittingham, added: “We are really excited to be working in partnership with SCIE. Their world class resources will enhance the support we provide our clients and help us to drive quality and innovation across the sector. “We believe that collaboration and the wider sharing of resources is key to the delivery of person-centred, diverse and well-led care.”

Dorgard – a simple and legal solution with big impact PROMOTING and facilitating independent mobility of residents in care homes can have a big impact on resident’s happiness and their overall wellbeing. Being able to move around freely will give residents a sense of achievement and purpose. It also has a positive impact on their families. How then do care homes achieve this and adhere to Regulatory Reform (Fire Safety) Order 2005? Dorgard, a fire door retainer, works in tandem with the door closer on your fire door, enabling you to legally keep your fire doors in the open position, allowing residents to move without difficulty throughout the premises. On detecting the fire alarm the Dorgard will lift its holding plunger

allowing the fire door to close. It can be tempting to hold fire doors open with other objects. However, this is illegal and in breach of fire safety regulations and could lead to heavy fines and even imprisonment. Being battery operated the Dorgard is quick and easy for your handyman to install. It is a simple and legal solution with big impact.

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Improve safety in social care AT least one carer or care worker is injured every day through handling yet the risk to all involved could be significantly reduced through installation of appropriate assistive technology. Under good practice guidelines, provision for the installation of a hoist system should be made, and, in residential care and nursing homes, five per cent of bedrooms should have a fixed track hoist system. Clos-o-Mat, Britain’s leading provider of toileting solutions for disabled and elderly people, now provides a complete fixed track hoist service, from design advice, to supply, installation, commissioning and maintenance. Clos-o-Mat’s hoist range has the flexibility to address moving the person finitely within a single room or room-to-room transfer, from the floor or a piece of furniture or equipment. It can lift up to 31st (200kg), and moves them smoothly and easily with soft start and stop operation. The hoists compliment Clos-o-Mat’s established Aerolet toilet lift, which provides safe, secure transfer onto and off the toilet. Full details of Clos-o-Mat raft of ceiling track hoist solutions and support services are available

from its national team of sales managers, or online at www.clos-o-mat.com under the accessible bathrooms button. Enquiries: Call 0161 969 1199 or email info@clos-o-mat.com

Contour acquires Autron CONTOUR, the leading safe surface temperature products manufacturer, has announced that it has acquired the Autron heating brand. Established in the 1970s, Autron grew into one of the most respected names in the UK Low Surface Temperature radiators market. The company gained a strong reputation for innovation and has been widely specified throughout the care and nursing home sector. In the 1990s Autron introduced steel plate and tube emitters and subsequently developed highly efficient aluminium plate and copper tube emitters, which were offered as standard across the Autron LST range. Following the acquisition, Contour plans to recommence the manufacture and marketing of existing Autron product ranges from its 32,000 sq ft facility. Enquiries are now welcome for delivery from

‘The future – Alzheimer’s disease without dementia’ BRAIN Health experts Re:Cognition Health aim to educate the public on difference between Alzheimer’s disease and dementia, terms that are often confused. The company seeks to reassure worried members of the public that with new medications in the final phase of development there is real hope that having Alzheimer’s disease may not necessarily mean developing symptoms of dementia or experiencing significant memory loss, in the near future. Dr Emer MacSweeney, CEO and medical director of Re:Cognition Health, said: “Dementia is not a diagnosis, it’s merely a generic term that describes problems with memory and thinking ability. “Dementia indicates a person is having progressive difficulty with at least two aspects of their thinking ability for example: memory, calculation ability, learning new skills, concentrating, making decisions and the level of this cognitive impairment is affecting their ‘activities of daily living’. “When Alzheimer’s Disease has progressed to the stage where it fulfils these criteria, the individual has dementia. It’s important to note that dementia is just a symptom, not a diagnosis – just the same as having the symptom of headache – lots of different conditions (or diagnoses) can cause headaches.” Various conditions can cause dementia, including Alzheimer’s disease, vascular disease and Parkinson’s. Alzheimer’s disease is complicated, but

is characterised by the build-up of two key proteins in the brain – amyloid and tau. “A person with Alzheimer’s disease has greater levels of these proteins and they build up, eventually destroying brain cells. If you have high levels of amyloid and tau in your brain, you are at risk of developing Alzheimer’s Disease,” added Emer. Re:Cognition Health is spearheading new drugs in the final-phase of clinical trials as part of worldwide studies. Treatment is designed to slow down the progression of Alzheimer’s disease – existing medications currently available can only mask the symptoms, while the condition is still progressing in the body at the same rate. Enquiries: Visit www.re-cognitionhealth.com

Nurse call systems specialists mid-September onwards, which should be good news for existing Autron customers. Enquiries: For further information call 01952 290498, email sales@autron.co.uk or visit www.autron.co.uk

Armstrong supplies new dryer to Chepstow nursing and care home THE Priory is a dual registered nursing and care home in Llandogo near Chepstow. Sitting in three acres of garden with magnificent views over the Wye Valley, the home provides a high standard of care to both short term and respite residents, as well as long term care for those who need it. The home had dealt with Armstrong Commercial Laundry Systems before so, when they needed a new dryer last autumn, they had no hesitation in going to the company again. They selected a Huebsch stacked tumbler providing two x 13.6kg capacity dryers – maximising drying capacity and minimising space. The home has 57 single rooms, nearly all en-suite, and the laundry handles everything produced in the home – bed linen, towels, dining room and kitchen items and of course all the residents’ personal laundry. It is operated during the day by head of laundry Wendy Clayton and a part time assistant, and as necessary out of hours by the care staff. Enquiries: Call 01635 263410, email enquiries@armstronglaundry.com or visit www.armstronglaundry.com

InstaCare Systems is an independent family run company based in Devon specialising in nurse call systems, from mats and call points to service and maintenance, through to complete new systems. We provide genuine parts and systems for all makes of nurse call, with fast, caring, local service to help support consistent quality of care in your home. InstaCare Systems work with all the leading manufacturers to ensure we offer truly independent advice. Our products and services are always at competitive prices and we ensure our systems deliver a solution tailor made to suit your home’s individual budget and specific needs. With over 30 years’ experience in the design,

development and installation of systems within the care industry, we pride ourselves on continually offering our customers a personal, local and reliable service, all at the best prices. You can now buy online. Enquiries: Call 01392 877267, email info@instacaresystems.co.uk or visit www.instacaresystems.co.uk

Girbau UK adds HS-6024 model to HS 6 Series of laundry washers GIRBAU has added the HS-6024, 27kg capacity washer to its HS 6 Series range. While offering all the benefits of the HS range including energy and water efficiency, versatile programming, easy to use controls, ruggedness and reliability, the HS-6024 has an increased capacity and yet smaller overall external dimensions than the HS-6023 model, which it replaces. It has also been priced very competitively for on premise laundry markets in the UK. The HS-6024 is available with the choice of Girbau’s LOGI or INTELI controls. The INTELI model includes the new Girbau Smart Load feature which offers on-premise laundries even greater savings in energy, water and detergent use. Smart Load automatically adjusts water consumption and chemical dosing in accordance with load weight, fabric and chosen wash program to save energy, water and detergent without users needing to do anything. Girbau HS Series machine capacities range from 9kg for the HS-6008 model up to 122kg on the giant HS-6110.

Enquiries: For more information visit www.girbau.co.uk

Simple solutions Beaucare’s Beauwash™ range BEAUWASH is an efficient, cost effective and eco-friendly laundry cleaning products range, specifically formulated with healthcare establishments in mind. It is cleverly designed to provide superb cleaning performance at lower temperatures, shorter wash cycles and kill bacteria at just 30°C, providing a more sustainable laundry cleaning process in terms of overall running costs and for the environment. Available in powder or liquid form: 10kg tubs, 5lt, 10lt or 20lt liquid containers. When combining

the laundry liquid with automated dosing systems, it creates one of the most efficient laundry solutions available on the market today. Beaucare also offers advice on the most efficient way to run all healthcare laundry needs and provides expert fitting and maintenance of automatic dosing systems by its own service engineers. Enquiries: Call 01423 878899, email sales@beaucare.com or visit www.beaucare.com

SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odourfree, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.

Medpage to launch alarm system MEDPAGE Ltd, established in 1984, design, manufacture and distribute a comprehensive range of technology based care solutions. Our products are manufactured under strict quality control procedures (ISO 13485:2003). This year at the Care & Dementia show Medpage will launch a new Door-Egress alarm system to capture wandering residents leaving the building. The system will also raise an alert to deliberate or accidental removal of protected assets. With a comprehensive set of alarm options, including data radio paging,

this new system will assist with CQC compliance, protect company (and personal) assets and of course improve the safety and wellbeing of residents. The system is very affordable, has an attractive and friendly appearance and is installed with minimal disruption to daily activities within the care home environment. The system is available with consumable sensors, cloth, adhesive vinyl and perma-fix tags. If you are visiting the show at The NEC, Birmingham come and see us on stand D26.

Stylish floor solutions SUPPORTIVE and welcoming environments can have a positive effect on those that live in and visit care homes. As a leading manufacturer and supplier of healthcare carpets, danfloor offers practical and stylish flooring solutions for all care settings. Carpets creates a domestic and therapeutic surrounding, help to reduce stress related behaviours and reduce injuries from falls, which is why they should be considered as part of any design specification within a care setting. However, carpets must be able

to perform in this demanding environments. We use the highest quality yarns which assist with appearance retention and cleaning regimes. Furthermore, our carpets include maedical i-link an antimicrobial yarn treatment with a four-log reduction against harmful bacteria, including MRSA, and an impervious membrane which stops liquid spills reaching and contaminating the sub floor. Our Equinox and ECONOMIX collections offer a variety of colours and designs to suit any healthcare interior design.

If you have got a story for the next issue of Caring UK email it to Olivia Taylor at ot@scriptmedia.co.uk

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Editorial

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Wyndford Locks residents Jean Donnachie and Margaret Gordon.

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Professionals urged to take the pledge By Olivia Taylor

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Summer fete raises funds for Appeal

Care partnership hosts dementia conference

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Home Instead representatives with one of their two awards.

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Ben Nevis challenge for Debbie

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Abu Omar

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Trust’s stand-out care workers celebrated

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Care home manager Maria Harrington with guests, staff and residents.

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Volunteer is recognised for service

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SPONSORED BY

www.bluerockcare.com

Care provider trains nurses of the future

By Olivia Taylor

Kevin and Shaun Ali with registered manager Farah Yatally and Mayor and Mayoress of Barnet, Councillor David Longstaff and Mayoress Gillian Griffiths.

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www.bluerockcare.com

Caring nurse in new role at Bridgnorth care home

MediEnlist is proudly flying the REC banner

26 www.requiredsystems.com

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The Hastings Court team with resident Fred Day (centre right).

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Mayor of Solihull Michael Robinson, founding resident Peggy Walker and team member Bashir Jamal officially open Gracewell of Knowle Gate.

Inspiration from inside Shackletons

Reeve Court’s dementia specialist Norma Mather and manager Steve Warburton with residents Cynthia Seddon and Win Wilkinson and Jim Bell and Sarah Wentworth from the Bring Joy Foundation.

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Skopos Fabrics/Muraspec K56

Electrolux Professional

Access 21 Interiors

J44

L68

C20

G36

J10

Unique range of cleaning machines ...

Sara Jane moves to Teal to head up new division live.”

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CARINGFOOD AND NUTRITION

Care home catering staff Gary Cooper and Gill Thrush, North Yorkshire councillor David Chance and chef Stephen Wilkins with Harrogate Neighbours resident June Murray.

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Ellen Brown, divisional manager care homes at apetito, explores the obstacles faced by care homes when preparing meals for residents with dysphagia.

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The Manor in Lower Bullingham near Hereford.

Refinance for Maricare

The Old Vicarage in Askham in Furness, Cumbria.

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from its national team of sales managers, or online at www.clos-o-mat.com under the accessible bathrooms button. Enquiries: Call 0161 969 1199 or email info@clos-o-mat.com

Enquiries: For more information visit www.girbau.co.uk

If you have got a story for the next issue of Caring UK email it to Olivia Taylor at ot@scriptmedia.co.uk