Caring UK September 2019 by Script Media

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Expert panel of judges is announced WE can reveal the expert panel of judges with the tough task of picking the winners of the third Caring UK Awards in partnership with Clydesdale and Yorkshire Bank. Nadra Ahmed OBE, executive chairman of the National Care Association, Raj Kapoor, head of training and consultancy at the Alzheimer’s Society, Hilary Cragg, a Partner at Nash and Co Solicitors and Michele Board, a Principal Academic in Nursing Older People at the Faculty of Health and Social Science at Bournemouth University, will choose the winners in 21 categories, which will be presented at a glittering ceremony at The Athena in Leicester on November 15. Raj said: “I was delighted to be asked to be part of the judging panel for the Caring UK awards for the third year running. “Staff across the social care sector do a tremendous job working with people affected by dementia, whether they are in a residential care setting or at home. “It requires particular skills around dedication, empathy, passion and patience. “It is also incredibly important for both individual staff and their team to receive recognition for the fantastic work they do which also encourages best practice and sets

the tone for the organisation. “More importantly it provides reassurance to families knowing that the staff who care for their loved ones are the best at what they do.” Awards include Regional Care Home of the Year, Care Employee of the Year and Activities Team of the Year. Other categories include Best Innovation in Care, Best Outdoor Environment and Care Employer of the Year. The date for nominations has now closed, and the difficult task of drawing up the shortlist from the hundreds of nominations we received has begun. Event director Judith Halkerston added: “Once again we were overwhelmed with the standard of entries we received and we’re looking forward to visiting each of our finalists over the coming weeks to see first hand just what makes them so special. “We can’t wait to celebrate with everyone at the awards on November 15 so keep an eye on the website over the next few weeks for details of tickets and hotels.” The shortlist will be revealed shortly, and successful care homes will be contacted in due course. Full details of the event can be found at www.caringukawards.co.uk

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A world-famous magician and wartime entertainer is celebrating the start of his retirement at RMBI Care Co. Home Queen Elizabeth Court in Llandudno, after 80 years in show business. 97-year-old Mark Raffles, who is now a resident at the home, is looking forward to a well-earned rest having entertained millions of people all over the world over four decades, including D-Day troops during the Second World War. He became a regular on our TV screens during the 60s, 70s and 80s, appearing on popular variety shows with his famous pickpocket act under the stage name of Ray St Clair.

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WORRIED care providers have written an urgent letter to the new Prime Minister urging him to act quickly over the growing crisis in social care. The Independent Care Group has asked Boris Johnson to make social care his top domestic priority for the sake of the 1.4m people who currently can’t get the care they need. In the letter, the Group’s chair, Mike Padgham, says: “The chronic underfunding of social care in the past decade has left 1.4m people without the care they need - a figure that is rising by the day. “Care and nursing homes are closing and homecare agencies are handing back contracts because they are untenable to deliver. “During your leadership campaign you promised to make social care a priority, pledging to end the situation where people have to sell their home to pay for care. We now call upon you to be true to your word.” The ICG has invited the Prime Minister to visit social care providers on the frontline at its base in North Yorkshire to see the challenges facing the sector. “I wrote to your predecessor, Theresa May and to various Ministers, inviting them to visit social care on the frontline and urging them to act on the issue, but with little response,” Mike added.

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CARINGNEWS

Chester home celebrates first birthday with party GROSVENOR Manor Care Centre in Chester hosted a Mary Poppins-themed party for residents, their relatives and staff to celebrate its first anniversary. The birthday party was organised by Lisa Forth, the home’s wellbeing coordinator. She said: “We wanted to mark Grosvenor Manor’s first birthday with a very special event as we have such a wonderful community within the home, including both residents and staff. It was a real celebration and such a fantastic day, enjoyed by all. “The entertainers were superb and ensured the party was in full swing throughout the day, the food was delicious and the live music amazing. “The party came together perfectly, and the laughter of the residents could be heard all day. “From seeing some of the staff dressed in Mary Poppins characters and watching local pupils perform, to tucking into cake, everything about the day was fun.” Team members dressed up as characters from the well-loved film, with Lisa as Mary Poppins, Lynne Jarvis Hughes (wellbeing assistant) as Bert and Francesca Mykaela (wellbeing assistant)

as Winifred Banks, while some residents also joined in wearing ‘votes for women’ sashes. The Sheriff of Chester, Councillor Stuart Parker, also attended the fun-filled day which included live music from Bishops High School, a fancy-dress competition for children and a host of entertainers such as dancers from Noella Grace and music courtesy of ‘an evening with Anna Beaumont the Golden Age Song Bird’. Meg, Grosvenor Manor’s therapy dog, and her owner Susan Caddell, were in attendance too and received the Harriet award from CRUFTS (only six awarded in the country). As requested by residents, a balloon release also took place in memory of Barbara Wilcock, a Grosvenor Manor resident who passed away suddenly. The New Care owned home offers residential, nursing and dementia care services. In addition to communal lounges, formal dining rooms and gardens, residents enjoy the privacy of their own well appointed and restful bedroom, complete with en suite wet rooms, and a host of hotel-style services including fine dining, a hair salon and nail bar.

Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk

Lynne Jarvis Hughes as Bert, Lisa Forth as Mary Poppins and Francesca Mykaela as Winifred Banks

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Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: Cuk3@scriptmedia.co.uk National Sales Executive: Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

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Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

CARINGNEWS

Inaugural regional winners revealed

Employees from Orchard Care Homes have gone above and beyond to raise money for charity by climbing the highest mountain in Wales. Twenty staff took on the challenge of climbing Mount Snowdon by night to raise money and awareness for the Care Workers Charity, an organisation that supports the basic welfare of current and former retired care workers. The team trekked through cold temperatures, wind, rain and fog and completed their journey in around four-and-a-half hours, raising £6,600 in the process.

Firm wins prestigious award A PROVIDER that specialises in working with customers requiring care in their own homes has been awarded a prestigious award from Healthwatch Gateshead. Bluebird Care Gateshead is based in the city’s Team Valley and offers personalised home care visits, from 30 minutes to full live-in support. One of its clients nominated the service for a Star award. The Healthwatch Star scheme enables patients to nominate members of the caring professions who they feel have gone above and beyond in their care.

The scheme is anonymous and the recipient receives a certificate to display at their place of work. Katheryn Haswell, director of Bluebird Care, Gateshead said: “I am incredibly proud of my team and the fact that they have been recognised for their care and compassion. “It is a testament to the efforts of our outstanding team that I have the privilege to work with. “They believe in the Bluebird Care ethos, that we should be delivering care to the very highest standards, the care that we would want for ourselves and for our own family.”

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IDEAL Carehomes has announced the regional winners in its inaugural Gardens in Bloom competition. Having launched in May, the contest encouraged staff and residents across its 18 homes to work together and embrace their love of the great outdoors. Split into two stages, homes were initially asked to devise and submit an overall plan detailing how they were going to approach their garden revamps, followed by a second stage in which the physical work began. Entrants were judged on resident and community involvement, with extra credit being given to innovation and best use of space and resources. The regional winners are: Midlands – Coppice Lodge, Arnold. North Yorkshire – Ebor Court, Thirsk. North West – De Brook Lodge, Urmston. West Yorkshire – Ashworth Grange, Dewsbury and Newfield Lodge, Castleford. The five homes now have a few weeks to make their gardens picture perfect before judges – Ideal Carehomes’ director Stacey Linn and Matt Lowe, LNT Group chief executive –visit to crown an overall national victor. Stacey said: “Our judges were absolutely astonished at the sheer level of expertise and dedication that has gone into our homes’ garden revamps. We’ve seen everything from

the installation of new herb gardens, urban farms and memorial gardens, to furniture made from pallets and beautifully painted tree and shrub decorations. “It’s also been heart-warming to see just how supportive each community has been with local school children and garden centres all getting involved by donating either their time or essential supplies. “The regional winners should all be hugely proud of their efforts – it’s certainly going to be a difficult task deciding on an overall winner and “I’d like to say a big congratulations to everyone who has come this far. We hope the warm weather continues so that residents can continue to enjoy the fruits of their labour.”

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CARINGNEWS

Residents put pen to paper for scheme RESIDENTS from four Yorkshire care homes brought back the tradition of writing to pen pals to celebrate the UN’s recent International Day of Friendship. Ideal Carehomes’ Lydgate Lodge in Batley, Dewsbury’s Ashworth Grange, Greenacres in Meltham and Castleford’s Newfield Lodge put pen to paper to write letters to counterparts living in different homes. Jessica Skirrow, lifestyle manager at Greenacres, said: “Our residents love the sentiment behind the International Day of Friendship and with more than 200 people living with us in homes across the region, we decided that it would be a wonderful idea to breathe new life into the pen pal tradition as a way of keeping in touch and building new friendships. “In a world of emails, WhatsApp and social media, a handwritten letter or postcard can bring so much joy and for many, brings back memories of writing to pen pals during their school days or sending post cards to family members while on holiday.” It is hoped that the new programme will become a permanent feature of daily life as new friendships are made and old ones reignited.

Home unveils new outdoor facilities for its residents RESIDENTS at a Shrewsbury care home have been enjoying more time in the great outdoors this summer thanks to a major overhaul of its outside space. Briarfields, which is run by Coverage Care, has added a bug hotel, hopscotch, basketball hoops, a wildflower garden and a light and sound arch in the grounds to encourage residents to spend more time exploring the outside environment and be more active. Specialist outdoor equipment has also been installed so residents can try some gentle arms and leg exercises, a summerhouse has been built in the garden and bird feeders, donated by CJ Wildlife, have been put up. The refurbishment has been funded by a £5,000 award from the Shropshire Council Public Health Everybody Active Everyday scheme run in alliance with Shropshire Partners in Care. Home manager Denise Morris said the garden makeover would play a key role in helping residents keep fit and independent. She added: “Having a more stimulating and exciting outdoor environment will give the residents more reason to spend time in the garden and taking part in the activities. Increased mobility leads to stronger muscles, improved

Resident Elsie Arkinstall tries out the new fitness equipment with carer Jessie CrawfordWilson. appetites, more confidence, and “Putting items of interest all round better sleep, which in turn can lead to the grounds encourages the residents a reduction in falls. to explore the grounds more, which is “We are monitoring people’s level great for their fitness. of physical activity and expect to see “They can spend time out there that vastly improve over time as the alone or with their families and weather improves and they can spend carers. more time outside. “The summer house is a quiet space “There’s now lots to see and do in where all residents can potter about the garden including the exercise in and relax, away from the hustle equipment. and bustle of the home.”

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CARINGNEWS Bridgewater Home Care MD Phil Eckersley with the two E3 Business Awards.

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Homecare provider wins two E3 Business Awards WIGAN based Bridgewater Home Care has been named Customer Service Business of the Year and Skills, Education and Training winner at the E3 Business Awards. The company, which provides private home care services across the North West of England, faced strong competition from organisations across the region. The award was presented by Martyn Barrow, business development manager representing sponsor MID Communications and Nicky

Speakman, director of Code Galaxy. MD Phil Eckersley said: “We are absolutely thrilled to have won two fantastic E3 Awards. It means a great deal to myself and the team to get such positive recognition for our hard work. “We believe we are leading the way with our high-quality specialist training with a team supported by a nationally recognised and award winning trainer.” The event took place at the University of Bolton Stadium.

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CARINGNEWS

Residents on the hunt for pen friends

Veteran receives Medal in honour of his service almost 80 years ago

RESIDENTS at Foxgrove and Maynell House care homes in Felixstowe are calling upon the local community, inviting them to strike up new friendships as pen pals. Residents at the homes, which are part of the Healthcare Homes Group, have been discussing how to make new friends within the community and often enjoy writing as part of the activities coordinated by staff. Now, they are asking for people in the local area to get in touch to be paired up with a resident to begin a pen pal friendship. Home manager Magda Kurdziel said: “Our residents love making new friends, and really enjoy feeling part of our local community, so our new pen pal scheme is the perfect way to strike up some new friendships whilst helping local people learn more about life in our homes. “Lots of our residents enjoy very busy social lives thanks to the work of our activities team. “I would encourage anyone interested in making a new friend to get in touch with us so we can start some wonderful pen pal relationships.” Anyone interested in joining the scheme should contact home manager Magda on 01394 272731.

A RESIDENT of Park House Nursing Home in Peterborough has been presented with a Norwegian Commemorative Medal in honour of the role he played in the Norwegian Campaign, which was the first Allied sea, air and land campaign of World War II. George W. Hockney BEM was given his award by Defence Attaché Colonel John Andreas Olsen from the Norwegian Embassy at a special presentation as the 80th anniversary of the Norway Campaign approaches. It recognises the service George and his comrades provided while on board HMS Auckland. Mungwaluku Mupatu, Park House Nursing Home’s manager, said: “We are all very happy and proud of George. He thoroughly deserves all the recognition he has received for what he did in the Royal Navy all those years ago. “He was very happy to accept the medal on behalf of all those that played a role in this monumental campaign.” The presentation came as a result of the personal efforts of Tim Kundu, a historian and lecturer who has been campaigning for greater recognition of the role of the British Armed Forces in the Norway Campaign. Having met George and his son Michael to discuss the Campaign, Tim contacted the Norwegian

Embassy and was thrilled that they agreed to hold this special presentation to honour the services he gave in Alesund, Namsos and Andalsnes. George, who was born in Peterborough in 1919, joined the Royal Navy as an engineer and travelled the world. His naval career earned him a

number of prestigious medals including the British Empire Medal, 3945 Star, Africa Star, Burma Star, Palestine Medal, Malta Medal, War Medal and Defence Medal. Members of Peterborough’s Royal Naval Association attended the celebratory event to recognise and thank George for his dedicated service to the Navy.

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CARINGNEWS

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Peak District marathon raises funds for charity CARE home staff have completed a mighty mixed terrain 26-mile hike across the Peak District to raise funds for Macmillan Cancer Support. Six head office staff from the Hill Care Group, based in Chesterfield, took on the Peak District Mighty Hike in pouring rain following a heatwave earlier in the week. Organised by Macmillan, the walk started at Darley Moor and wandered across the Peak District to reach Bakewell Showground. The staff who completed the challenge included Stacey Forster, Kelly Perryman, Kirsty Wright, Sarah Stimpson, Samantha Jackson and Meaghan Cook. Kelly, finance manager at the Hill Care Group, said: “After a week of temperatures soaring to over 30

degrees, the weather turned, and we hiked through pouring rain to complete the Peak District Mighty Hike. “It was certainly a challenge but a worthwhile one, as we have raised a fantastic amount for Macmillan Cancer Support, a charity close to the hearts of everyone at Hill Care. “We’re still appealing for donations to help us exceed our target, with every penny supporting those with cancer and their loved ones.” They exceeded their initial target of £1,500 for the charity – reaching £1,725 in sponsorship so far. Macmillan Cancer Support is Hill Care Group’s chosen charity for 2019/20, with dozens of care homes across the north of England raising funds with events and activities.

MUSIC students at Cheshire College South & West have celebrated the culmination of a nine-month intergenerational initiative that has seen them become music therapists for people living with dementia at a Crewe care village. The students, who are all aged 16-19, have been visiting the state-ofthe-art Belong facility twice a week to perform, with sessions tailored to the musical tastes and life experiences of residents and visitors. To mark the end of the academic year and the success of the project, the musicians performed a celebratory concert at the college, with residents making up VIP guests amongst the audience. The programme was developed by the not-for-profit care village operator and Cheshire College South & West, in collaboration with Cheshire East Council. The aim was to create a musical therapy initiative to support residents with health needs, such as dementia, while promoting interaction between people of different generations within the local community. Belong Crewe experience coordinator Natalie Ravenscroft, who was one of the architects of the project, said: “We’ve witnessed

lots of very positive responses from people attending the performances. Everyone has been more animated and interactive afterwards. “People living with dementia who are unable to communicate in other ways have been tapping their feet and singing along, and some have even been dancing. “For many, it has brought back lost memories, and as a result of conversations prompted by the sessions, we’ve got to know more about the people we care for. “The benefits for the students have been evident as well. Apart from counting towards the work experience they have to undertake, they’ve told us that they are very grateful for the new perspective they’ve gained by engaging with people with dementia, which they otherwise wouldn’t have done.” The time the students have spent engaged in the project also contributes to the 45 days’ work placement that they are required to complete during their studies as part of the government’s national Industry Placement Pilot. This is ahead of the planned roll-out of the new T-level qualifications in 2021, which will replace all vocational qualifications.

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The ranges include height adjustable, static and bariatric options designed by caring professionals for professional carers, built by industry leading experts, with over 35 years’ experience in the nursing home sector. A recent commissioning at The Millings in Bedale, North Yorkshire for Clifton St Annes care group, has had a resounding impact on residents and carers at the home. The Millings, ethos is on providing a safe, supportive and loving home for all the residents. The dedicated staff provide high quality care based on the wants, wishes and needs of each individual resident. The Millings manager, Sandra Anderson had recently had the main bathroom fully refurbished and therefore needed to source a bath to suit a number of specific requirements. Andrew Davidson, business development manager at Beaucare, liaised with Sandra and the team, throughout the process from initial enquiry to ensuring a smooth installation, setup and aftercare service. The height adjustable bath has made a massive difference to patient care in the home and overall the new modern and up to date bathroom, offers residents and carers an environment they can enjoy’ mentioned Sandra Anderson.

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CARINGNEWS

Care Providers VIP opening for new pub Conferences 2019 A VIP opening took place for a new pub inside an Ellesmere Port care home. The town’s Mayor Councillor Michael Edwardson and MP Justin Madders both attended the opening celebration at Aaron Court. The new facility has been named “The Forget Me Knot” in honour of popular Ellesmere Port pub The Knot, which closed in 2010 and was demolished in 2015. It also refers to the Alzheimer’s Society’s official flower, named “forget-me-nots”, as the home offers specialist dementia care. Lindsey Bevan, home manager at Aaron Court, said: “We were delighted to welcome Mayor Michael Edwardson and Justin Madders MP to the opening of The Forget Me Knot.

“Staff, residents and their family members also attended the celebration and enjoyed a drink and a traditional pub quiz. “The pub was a great idea by family members and staff to create a space that wasn’t used much before into something that everyone can enjoy.” Families of residents living at the home and staff members made the decision to turn a rarely used meeting room into the new pub. Then a poll on popular Facebook page, Pride in the Port, which has over 37,000 members from the surrounding area, helped to decide the name. The home’s maintenance man, Ron Steadman, a retired joiner, constructed the bar from materials bought at a nearby DIY store.

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CARINGNEWS

Care Providers Conferences 2019

James Wallice and Christine Lewis with residents Gladys Cross, Rose Samuels and Noel Hughes.

Small step for man but a giant leap for home’s residents ... CARE home residents took a giant leap with a madcap celebration of the 50th anniversary of the moon landing – by transforming their lift into Apollo 11’s lunar module, Eagle. The wacky out of this world experience at Pendine Park’s Highfield House in Wrexham was accompanied by appropriate music including Frank Sinatra singing Fly me to the Moon and Walking on the Moon by the Police. Once they reached the lunar surface aka the first floor, they planted a flag in a decorated sick bowl which was doubling up as a crater…but this time it was a Pendine Park banner rather than the Stars and Stripes taking pride of place. The idea for the special event was the brainchild of Pendine Park’s lead enrichment and activities co-ordinator Christine Lewis who thought up the madcap plan while lying in a hospital bed. She and her colleague James Wallice even dressed up in space suits to mark the landmark anniversary of the momentous moon landing when Neil Armstrong and Buzz Aldrin became the first humans to walk on the

powdery surface. Christine said: “Back in March I was diagnosed with Type 1 Diabetes and was in hospital feeling a bit sorry for myself. I was talking to a fellow patient who reminded me this year was the 50th anniversary of the Apollo 11 moon landing. “I was trying to think of something different to inspire residents but in a fun way. I thought up the idea of transforming the lift into a space capsule and recreating the surface of the moon on a landing at the care home using bubble wrap and painted sick bowls, which make perfect lunar craters “Saturdays and weekends in general are quieter so I wanted to give residents something different, but something that would be fun and at the same time give them a chance to jog a few memories. “It certainly got residents thinking, with some recalling what they were doing when the moon landings took place 50 years ago.” Residents also got to enjoy space themed confectionery treats such as Milky Ways, Mars bars and Galaxy chocolate.

The way to ‘Outstanding’ care

Delivering the latest care news and information that will enable your managers and homes to be at the forefront of ‘Outstanding’ care Listen to National speakers and experts, network with like minded operators, enjoy demonstrations in the exhibition hall of the latest products and technology that are designed to enhance your home, join us for lunch to debate the speakers notes and achieve practical solutions to roll straight out on your return. Colchester United Football Club - 23rd October York Racecourse - 6th November

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All places booked must be paid within 15 days of booking and before the conference unless otherwise agreed with Script Events. A telephone or fax booking must confirm when and how payment will be made A refund will be given, less £20 admin, fee for cancellations received more than 15 days prior to the conference. No refunds will be given with less than 15 days to the conference. However, delegate substitutes will be accepted to the day of the event at no extra cost. Where invoices are requested and agreed, payment must be received within 15 days from the invoice date. We understand and will exercise out statutory rights to claim interest and compensation for the debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. An interest rate of 8% above base rate will apply for late payment. Script Media Group is committed to protecting your personal data. By attending our events, we provide you with an opportunity to meet and engage with our exhibitors. Our events create business to business relationships and give access to relevant industry people, products and services. We share your business information with the exhibitors and speakers so that they can review the companies that have attended today’s event,

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Caring UK Conferences, Script Media Group Ltd, 47 Church Street, Barnsley, South Yorkshire, S70 2AS Tel: 01226 734412 Fax: 01226 734478

Wright Care Solutions Ltd Quality & Compliance Consultants #

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CARINGNEWS

Group’s clinical manager wins top RCNi accolade

Residents help shape city’s health services A GROUP of Sheffield nursing home residents are helping shape the city’s health services. Broomgrove has become the first home in the region to work in partnership with Healthwatch Sheffield on a project run with the city’s Accountable Care Partnership. The residents chose to look at ways to assess the disabled provision currently offered by the city’s community dentists and opticians as an area to study. Broomgrove residents have spent the past few weeks working with Healthwatch Sheffield’s Laura Cook to produce a comprehensive questionnaire to be given to care home residents across the city. She said: “Living in a care home shouldn’t be a barrier to being heard. The residents of Broomgrove have

demonstrated – given the opportunity and support – they can continue to make a positive contribution to society.” The feedback will inform improvement recommendations to health and care providers and decision makers. Donna Pierpoint, the manager at Broomgrove, said: “Our residents have really appreciated the chance to be involved in something like this. They have a lot to offer and they are keen to see improvements to disabled access to community facilities like this.” Healthwatch Sheffield is the local consumer watchdog for health and social care facilities. It works with adults, children and young people to help them influence and improve how services are designed and run.

A CLINICAL manager with responsibilities for more than 1,000 residents at 21 south coast care homes has been awarded one of nursing’s top professional accolades. Colten Care’s Lindsay Rees saw off the challenge of four fellow finalists to win the Nursing Older People category at the RCNi Nurse Awards held at the Westminster Park Plaza hotel in London. She said: “The most overwhelming thing is to be in the room with so many amazing nurses from across the NHS and elsewhere and then to hear your name read out. “I was genuinely surprised to win. I am delighted about the positive effect on the wellbeing of individual older people living in our homes as well as the great staff engagement achieved with this project. “Winning this award is so exciting because it gives me a fantastic opportunity to shout loud and proud about how tremendously positive, rewarding, satisfying and exciting it is to work with older people in nursing homes. “My goal is to show to fellow nurses that working in care homes is a fantastic way to progress your career. “If we can raise the profile of care home nurses, to make it more widely known as a sought-after setting for nurses to work in, then ultimately we will benefit the older people we care for, enable them to live their lives to the full and at the same time support our NHS by reducing the number of

Advertiser’s announcement

avoidable hospital admissions. “What the care home sector needs are more skilled clinical leaders to manage and deliver care.” Judges made their decision following the success of a nurseled risk assessment strategy which Lindsay introduced to reduce the number of falls experienced by frail and older residents. A 24-week pilot at Colten’s Salisbury nursing home Braemar Lodge led to 47 per cent fewer falls per week, while one of its dedicated dementia homes, The Aldbury in Poole, saw a 35 per cent drop. Lindsay’s techniques and resources are now being rolled out to other Colten Care homes in Dorset, Hampshire and Sussex, where reductions in the numbers of falls are already being observed.

CQC inspection reports – naming the inspectors By Neil Grant IT IS easy to forget that the publication of inspection reports only came about in 1998. In those days, providers could include their response with the inspection report if they disagreed with it. Those inspecting the service were also named in the report and this continued to be the case down to the introduction of the Care Quality Commission. In my opinion, the naming of inspectors on inspection reports should be reintroduced to ensure that there is clarity regarding who carried out the inspection. Naming the inspectors means that providers can check to see how inspectors have inspected other services. Therefore, it promotes consistency as well as openness. There are some inspectors who take a far harder line in inspecting providers compared to others. The whole profile of an area in terms of ratings can be affected by an inspector who marks providers down on the basis of limited evidence instead of looking at the service overall. Typically, they will find breaches, when other inspectors will make recommendations. Publishing the names of inspectors provides an opportunity to shine a light on variations in how

inspections are conducted across the country. I understand that a few years ago, CQC had agreed to bring back the naming of inspectors in reports but the unions objected, saying that there was a risk to the welfare of inspectors. They gave the example of an inspector fleeing domestic abuse to live elsewhere in the country. However, those sorts of issues can be dealt with on a case by case basis. They should not lead to a blanket blackout of all inspectors from the inspection history. After all, Ofsted names inspectors on children’s home report so why should it be any different for adult social care? The other thing that CQC should do is performance manage its inspectors far better, commending the majority for the excellent work they do but taking action against those that are not up to the task or who display behaviour that is unbecoming of an inspector. Sadly, in my experience, CQC does not deal with aberrant or incompetent inspectors properly, often moving them to other services when a complaint is raised or defending them even in the face of quite serious allegations regarding their conduct. These two changes would make a real and decisive difference to CQC’s credibility within the sector. n Neil Grant is a Partner at Gordons Partnership LLP

Neil Grant

CARINGNEWS Michael Gove MP cuts the ribbon to officially open the Foxglove Café at Kingsclear watched by home manager Caroline Walker and residents Lesley, Kay and Mabel.

MP opens dementia cafe A NEW dementia café at Kingsclear Care Home in Camberley was officially opened by The Rt Hon Michael Gove. Michael, who is Secretary of State for Environment, Food and Rural Affairs and constituency MP for Surrey Heath, visited the luxury care home and cut the ribbon to officially open Foxglove Café. He also spent time touring the home, learning about the care provided including to those people living with dementia, chatting with residents and meeting the care team led by home manager Caroline Walker. She said: “Mr Gove enjoyed a tour of our home, meeting residents in their rooms and at breakfast. He was especially interested in the memory boxes which we have outside the

bedrooms and also in the badger watch cameras which we have set up to keep an eye on the badger family who have made a home in the grounds.” Foxglove Café has been launched in conjunction with The Alzheimer’s Society to support those living with dementia and their families to provide support, guidance and an understanding of the emotions that they may be going through. The café aims to support all residents, their families and the whole of the Surrey Heath and Sandhurst communities. Kingsclear is one of the latest additions to the Caring Homes family, which now comprises of 64 homes nationally and is celebrating 25 years in the industry this year after starting out with just one facility in 1994.

Flooring company offers fast, cost effective solutions

CONTRAFLOR is one of the UK’s largest flooring companies and has been specialising in the healthcare sector for over 25 years. With regional surveyors, project managers and fitting teams we offer fast, cost effective solutions to any flooring requirements. We pride ourselves on being as compliant as we can be, to ensure that all our clients have peace of mind in the knowledge that they are dealing with professionals and not just a ‘man in a van’. Contraflor is accredited with ISO 9001, ISO 14001 and OHSAS 18001, thus ensuring that Quality, Environmental impact and Health & Safety are constantly considered in everything that we do. Specialising in healthcare for so long has honed the way that we work – least disruption and speedy installation times are crucial when working in a care home environment, minimising the areas that we shut down and operating efficiently results in safer working and less stress and upset for residents and staff. That is why Contraflor deliver all flooring to site

pre-cut and ready for fitting, the only nationwide flooring contractor offering such a service to every site. Totally independent advice can be provided to any client to ensure the best possible fit for your needs and we are also well-versed in working with design companies if required so that we can make any installation stand out from the opposition. Because we have contracts with many large health care groups and operate on around 80 different sites every week around the country, we can service any requirement from a reactive maintenance issue to a planned refurbishment or an entire new building. Whether you are a group of homes looking for a buying and service solution or a single operator with smaller requirements, we would welcome the opportunity to discuss any flooring requirements with you – contact us today. Enquiries: Call 01928 5754115 or email enquiries@contraflor.co.uk

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CARINGNEWS

Reasons to consider going paperless By Colin Yates FROM care plans and risk assessments, to safeguarding reports and health assessments, few businesses have as much crucial paperwork to complete on such a regular basis as residential care and nursing homes. Historically, care homes have been heavily reliant on physical paperbased processes, with all patient information recorded by hand and then filed away. While some businesses cope perfectly well with this, outdated operational processes generate excessive amounts of administrative work that can put a strain on staff and affect standards of care. One care home in Lancashire, for example, was recently rated as ‘inadequate’, partly due to the fact that “care records were inaccurate and had information missing”. In its report, the CQC noted that records were also not consistently updated when people’s needs had changed, meaning that care plans and documentation did not always identify risks or reflect people’s health requirements. With demand for care home places expected to soar in the coming years due to our rapidly aging population, anything operators can do to streamline their processes and relieve the pressure on staff will be vital when it comes to ensuring the smooth running of their businesses in the future. One solution that has been gaining popularity among forward-thinking operators is to replace outdated paper-based systems with electronic care record software. Doing so means all paperwork can be completed digitally, often via an app on a mobile device.

even eliminating the need for paper, printers and physical storage.

Colin Yates The information in these documents can then be stored automatically on a central cloud-based reporting platform that can be accessed instantly by all relevant members of staff, wherever they’re based. Offering far-reaching potential benefits for operators, their employees and their residents, here are just four of the reasons to consider going paperless: Lower costs Relying on paper-based processes can end up costing a surprisingly large amount, with one study suggesting it can cost even a small business as much as £14,616 each year. Not only is the paper itself expensive, but businesses must also factor in the costs of running and maintaining a printer, and the valuable space taken up by bulky filing cabinets. The larger an individual home or group grows, the higher this cost becomes, yet it is one of the easiest business costs to reduce significantly without cutting corners on patient care or impacting employee satisfaction. While implementing a digital care record solution incurs some up-front costs, it greatly decreases ongoing operational costs, by minimising or

Save time Completing all paperwork by hand is an onerous task and places an unnecessary administrative burden on staff. Recording information digitally via an app or mobile device and automatically saving it to a cloudbased reporting system makes it much easier for paperwork to be completed in real-time as staff go about their duties. Carers can then have more time to concentrate on providing the best possible service without worrying about having to stay late after their shift to complete outstanding administrative duties. By ensuring a better work life balance for employees in this way, operators can improve staff retention and recruitment. This in turn can save the business money, while also helping to maintain the best possible levels of care. Better security One common concern business managers have about relying on paper-based processes is that it can be difficult to ensure the safety and confidentiality of patient information. If the data recorded onto physical paperwork is not also manually inputted into a digital database, then the care home is at risk of losing all of its crucial information in the event of a catastrophic event such as a fire or flood. By implementing a digital care record solution that automatically saves all documents to the cloud, operators can ensure patient information is protected in all circumstances. Digital solutions can also allow

management to set permissions dictating who has access to which levels of information saved on the system. With many care homes experiencing a high turnover of carers, or relying heavily on agency staff, this is an easy and effective way to protect patient confidentiality. Improve compliance Not only is storing large amounts of paperwork insecure and costly, it can also be extremely difficult to keep it all organised. This makes it much more likely that important documents will be filed incorrectly or misplaced altogether. Missing paperwork puts patients at risk, and leaves care providers vulnerable to compliance issues which could negatively affect their CQC rating. Digital systems eliminate this issue, while also making it much easier for staff to look back over previous reports and see which tasks need to be completed and when. They can even be set up in such a way that they alert staff to any overdue paperwork, which can help to prevent vital responsibilities such as the administering of medication being missed or overlooked. With this additional safety net, management can feel confident that they are providing the best possible quality of care and meeting the CQC’s high standards. With so many benefits, both for care home businesses and their residents, it’s clear that going paperless with the help of digital technology is worth serious consideration for operators looking to improve their service and ensure they’re ready to face the future. n Colin Yates is chief support officer at WorkMobile.

Team members wow judges at talent event HALLMARK Care Homes hosted two regional talent show competitions, where team members wowed the judges with breath-taking singing, dancing, instrument playing and fruit carving. The events, hosted by Greenhill Manor in Merthyr Tydfil and Maycroft Manor in Brighton, enabled team members to show off their hidden talents and put on an exciting show for residents, relatives and staff. They were judged by managing

director Ram Goyal, regional director Michael Burke, regional manager Aneurin Brown, operations director Cheryl Wanklyn and residents Idris Browning and Mary Honour. In the Welsh regional finals six acts went head to head for a chance to perform at the Hallmark Care Homes’ Awards taking place in September. They were the Greenhill Manor choir, who performed ‘All You Need is Love’; harpist from Bryn Celyn, Bethan Hughes, who played

and sung ‘Ar Hyd Y Nos’; Mark Arrowsmith from Regency House who performed ‘Can’t Help Falling in Love’; Clare Jones from Shire Hall who sang ‘Out of Reach’; Sally-Anne Moses from Cherry Tree who sang ‘If I Could Turn Back Time’ and Without Borders from Ty Enfys, who performed a traditional Indian dance amidst a display of carved fruit. After six exciting performances, Mark was chosen as the winner. In the England finals, four acts performed for delighted residents,

including the Anisha Grange Choir, who performed The Greatest Showman hit ‘From Now On’; Lauren Smith from Bucklesham Grange who sang ‘Crazy’ by Patsy Kline; Hollie’s Angels from Maycroft Manor who performed ‘Money, Money, Money’ and Lakeview Care Home who performed a traditional dance to Hindi song, ‘Maine Payal Hai Chhankai.’ The judges eventually picked Hollie’s Angels from Maycroft Manor as the winner.

CARINGCARE SHOW PREVIEW Advertiser’s announcement

Care Show 2019 to be more educational, interactive and creative than ever before TAKING over the NEC, Birmingham on October 9 and 10, The Care Show returns as the UK’s leading carefocused event to provide expert-led CPD accredited conference sessions, hands-on training, latest solutions and networking opportunities to support those connected to and responsible for providing excellent care for others. You’ll learn and see more in two days at The Care Show than you would in months from your office. It can often feel like you’re too busy to take time out, but spending even half a day at the event will help you to save time through efficiencies in the future. More than 200 manufacturers and distributors covering everything your care home or nursing home would need, will be in attendance, covering everything from flooring to furniture and from fire safety to the latest technology. Care Show 2019 is bringing incredible content for homecare providers

For homecare providers the organisers are delighted to announce their latest partnership with the United Kingdom Home Care Association, who will be hosting their annual conference and AGM at the show. This means The Care Show will be the main event in the calendar from any domiciliary care provider to gain the latest insight to what is happening in their sector and meet with suppliers and specialists who can help improve your business and the levels of care. Also new for 2019 is the partnership with The Storm Care Managers Inner Circle, who will be hosting their annual conference at The Care Show, inviting their 1,100 strong membership of care managers to attend their largest event to date. Jonathan Cunningham, founder of STORM Care Managers Inner Circle, said: “Our membership will be over the moon to be associated and be part of the largest care show in the

UK, he has saved the day.” “As the Inner Circle moto states #sharingiscaring and they are delighted that the care show are sharing their amazing event with the Inner Circle. #Rockandroll”

Educational themes running at The Care Show Design – How your care home environment can make a huge impact on your staff and residents. Looking at interior design and architectural build. Dementia – Highlighting case studies where excellent care has been delivered and what other services are available for those looking after people living with Dementia. Wellness – Supporting your staff and looking after YOU should be fundamental in every business. Hear about tips to improve the wellness in your company Business – Looking at the “how to” of improving your business. From filling your beds to how to retain your

staff, there is something for every manager and owner to learn on their journey to becoming OUTSTANDING Regulation and Compliance – CQC, KLOEs, safeguarding – make sure you are aware of the latest rules and your team are doing everything to be compliant. Be ready for your next inspection People – Without your staff and those you care for, you wouldn’t have a business. Are you doing everything you can for those key stakeholders? Learn from leaders within the sector Technology – A growing sector within care. Learn about case studies where technology is making a positive impact and learn about new innovations to help improve levels of care. Complimentary passes to attend The Care Show are available to any care provider. To request your pass and make sure you don’t miss the UK’ largest gathering of the care community, visit https://www. careshow.co.uk/caring-uk

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CARINGCARE SHOW PREVIEW Advertiserâ&#x20AC;&#x2122;s announcement

Dining with dementia: Creating an enjoyable dining experience When choosing finger foods, it is important to offer a variety of options that vary in flavour, colour and texture. If a resident becomes fussy about what food they are eating, a list of food preferences and dislikes could be developed, so they are always given their preferred meals.

DEMENTIA can affect anyone, at any age, it does not discriminate. It is, however, more common in those over the age of 65. Currently in the UK, there are over 850,000 people living with a form of dementia, expected to rise to over one million by 2021. Dementia is caused by several progressive brain disorders that affect the ability to perform activities of daily living, memory and behaviour. To help tackle this, it is important to highlight the problems faced by residents living with dementia and to demonstrate how we can overcome them. Triggering the eating process Mealtimes can become stressful for someone with dysphagia and dementia. Research suggests the design of the environment in which food is served to those living with dementia, can influence their nutritional intake and overall enjoyment of food, centred around the sensory experience. From the layout and dĂŠcor of the room, to accentuating the smell and sound of food being prepared, simple aspects of the dining experience can act as a cue to trigger the eating process.

Getting the right nutrients Residents living with dementia may become disinterested or agitated by the meal in front of them, making it difficult to ensure they are getting the right nutrients. In this instance, reducing the amount of food

presented to the resident can help. Encouraging residents to snack throughout the day will also help them get the nutrition they need. For a resident with advanced dementia, finger foods may also aid the eating process.

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Safety first As the illness progresses into the advanced or severe stages, individuals may experience oral deficits which cause dysphagia, or swallowing difficulties. Blending is often the process followed to provide residents living with dysphagia a meal with a reduced risk of causing harm. However, this technique is often unreliable, and can look unappealing to the resident. Prepared texture-modified meals are a great alternative, as they maintain visual appeal, taste delicious while offering a safer option for these residents. To see examples of how you can develop the dining experience for your residents living with dementia, come and see apetito at The Care Show, stand B50 or visit www.apetito. co.uk

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CARINGCARE SHOW PREVIEW

Ablyss CMS is designed to manage your day-to-day care and staffing needs from care plans, risk assessments and reviews through to absence tracking, training and rotas. The software has been designed to be portable and fully customisable allowing it to be adapted to different types of care provision whilst retaining a clear and attractive layout. Coupled with extensive security and auditing features, keeping on top of the Care Standards stringent record keeping has never been easier. CMS is THE complete care home management solution. www.ablyss.co.uk

Care Home Murals Care Home Murals is demonstrating the first of its new range of Signature Wallpaper Murals at this year’s show, alongside its existing and ever-popular range of innovative wallpaper murals designed exclusively for care homes. The new designs, illustrative in style, make the most of line and colour to produce meaningful imagery with remarkable clarity and purpose. The artistic design style offers greater scope to create murals that truly reflect the vision customers have for their care home. www.carehomemurals.co.uk

Eazipay With thousands of businesses working with us, coupled with 20 years’ experience, you can trust Eazipay to know a thing or two about how important Direct Debit collections can be to your care home business. We know that incorporating Direct Debits into your accounts processes will have real, tangible, measurable benefits for your business. In fact, Direct Debit has so many advantages it is difficult to argue against using them to collect payments. www.eazipay.co.uk

Found CRM Found CRM is an online platform created as a user-friendly way for care operators to record and track their enquiries. With Found, businesses are able to record more leads, track the process and, most importantly, successfully convert more enquiries to paying customers. Found eliminates the need for paper-based systems, reduces the risk of missing follow-ups and maximises the potential revenue for a care business.

www.foundcrm.care

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Shackletons Yorkshire manufacturer Shackletons specialises in the healthcare and senior living sectors and have been producing design led traditional and contemporary healthcare furniture for 60 years. Our expansive range caters for all requirements of the care environment including furniture, dining tables, dining chairs, beds, occasional tables and cabinetry. To find out more contact our sales team on 01924 868470 or email sales@shackletonsltd.co.uk You can also find out more at www.shackletonsltd.co.uk

Courtney Thorne The UK’s leading innovators of nursecall solutions with highquality manufactured technology coupled with class-leading support, trusted by well-known names in residential and health care. ALTRA Care combines SMART mobile technology with the best of wireless nursecall. SMART wireless technology reduces installation and operating costs. Live operational data available locally and remotely help decision makers improve the care and safety of residents and staff. Incorporating Bluetooth, Radio and Wi-Fi both on-site and off-site connectivity is seamless. www.c-t.co.uk

Access 21 Interiors If you are managing a new build, extension or refurbishment project or maybe just wish to update some of the furniture or curtains we can help – saving you both time and costs. We also offer artwork, lighting, towels and bedding to complete the look. You will have no minimum orders, long-term contracts or deposits to worry about – just help, advice and good customer service. Let us know your needs and how we can best help you. Call 020 8339 6133 or email info@access21ltd.co.uk

Canu Care Canu is an online platform to connect candidates with the best care providers. Businesses simply set up a Canu profile page and employees past and present can rate the business based on different factors, such as salary, support and development. The Canu score gives potential candidates the chance to find out more about a business, and more importantly, if it’s a company that they want to work for.

www.canu.care

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CARINGCARE SHOW PREVIEW

Gompels No smoke, no mirrors, the price you see in the catalogue is the price you get. Thousands of care homes like you have enjoyed the amazing customer service, fast + free next day delivery and low, low prices that our competitors struggle to beat. Join the family run business which is supplying the UK with great value, great quality products. In addition, our massive stocks mean we will always have what you need delivered to your door the very next day.

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Caring UK Caring UK is the number one magazine for key decision makers in the elderly care sector. Mailed monthly free of charge, targeting proprietors, managers, financial directors, individuals working within the purchasing department, matrons and senior nursing Sstaff of care homes, nursing homes, dual registered homes and retirement villages. We guarantee that your marketing plan is delivered

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CoolCare CoolCare offers a user-friendly care home management software, with a comprehensive range of user-friendly elements in one easy to use system. Exclusive show offers: Operators with 200 registered beds or under receive their first month’s CoolCare subscription for free. Operators with over 200 beds receive up to £700 discount on their installation fees. To qualify, get your badge scanned at CoolCare’s stand and install CoolCare4 before the end of January 2020. coolcare4.co.uk

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Danfloor Danfloor, leading manufacturers and suppliers of commercial carpets, are taking the opportunity to showcase new designs, colours and product concepts at this year’s Care and Dementia Show. As product manufacturers danfloor are continuously looking to evolve their product offering in order to keep up with the latest trends and industry standards. Designed for the demands of the care sector, danfloor’s impervious healthcare collection is BRE certified, hardwearing and DSDC Accredited. www.danfloor.co.uk

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CARINGCARE SHOW PREVIEW Advertiser’s announcement

Overcoming the unseen costs of paper-based systems ... AS A care home management software provider, we support many businesses taking their first steps on the digital journey. Making a persuasive ROI decision can feel difficult for care homes investing in software for the first time, especially when working from paper is “free”. The myth that keeping the status quo of paper-systems is “cost neutral”, couldn’t be further from the truth. Care homes have untold amounts of costs associated with paper-based systems that can prove hard to spot. Remember: just because you aren’t paying a monthly subscription doesn’t means you aren’t paying for them! It’s well established that utilising software to manage business processes can increase efficiency. The more the machine can do, the less time workers need to spend finding, inputting and analysing data. That means more time spent on

tasks that add extra levels of quality to services like caring for residents. CoolCare has pulled together some of the hidden savings that going digital will unlock for care homes. The top four savings to look out for are: n Space: Will a software system reduce the amount of space you need for archives and records in the home? n Time: Does it give you efficiency savings in the time take to create and find a record? n Money: Through the time savings and the new processes you’ll introduce, will this lead to a cost saving for you? Will you need to buy less paper or reduce the number of printers (and expensive printer contracts!) you need to maintain? n Compliance investment: Can you easily demonstrate your compliance with data protection rules? How much will you have to invest in managing your data records if you don’t record it all digitally? Some of these may seem obvious, however, they are worth taking into account. For example, how much time is currently being wasted because the team have to wait until the office is free to add a new record?

Or perhaps archiving is piling up because there is no room for a new filing cabinet – perhaps you are even going to have to consider paying to get archive storage off-site. One or two of these savings alone might more than justify the costs of purchasing software services.

If you would like more information on the savings moving to a digital system could unlock for your business, please contact CoolCare on info@coolcare4.co.uk or 0113 3853853. Ready to go? Sign-up online at www. coolcare4.co.uk/signup

Advertiser’s announcement

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CARINGCARE SHOW PREVIEW Advertiser’s announcement

Advertiser’s announcement

System connects candidates with care providers Come and grab a coffee with us at the Care Show AID CALL has been leading the way in wireless Nurse Call Systems for more than 40 years. We offer a wide range of products and bespoke solutions such as silent alarms, paging, call logging, remote diagnostics, push notifications and a wide range of telecare devices that can be added to the system should a person’s needs change over time. Our Touchsafe Pro Wireless Nurse Call System can help to aid freedom

and mobility for your residents while offering overall wellbeing, improved response times and resource distribution as well as help to improve your overall CQC rating. We will be exhibiting at the Care Show. Come and find us on the Aid Call stand D20 where our experts will be offering free product demonstrations and will be on hand to answer any questions.

DID you know that 69 per cent of candidates would reject a job offer from a company that has a negative online reputation? Due to the increasing demand for care, candidates have the luxury of being fussier when it comes to deciding where they want to work, and, what type of company is going to suit them. What’s more, job seekers are becoming savvier too. The average candidate reads six reviews and spends an hour researching a company before applying to a role, so having a positive online employer brand really goes a long way. Canu Care was created to support care businesses in this challenge, as an online platform that connects candidates with the very best care providers, using a clever rating and review system. Dedicated and built solely for the care sector, Canu gives care providers the opportunity to find out what their team members really think, and potential candidates a chance to see what it’s really like to

“We’ve worked with a number of care providers for many years, so we know all too well about the frustrations of finding and keeping great staff.”

work for a particular company. Canu Care founder Dan Morris said: “We’ve worked with a number of care providers for many years, so we know all too well about the frustrations of finding and keeping great staff. “That’s how Canu was created, we wanted somewhere for businesses to show off how great their company is, as well as giving potential candidates the chance to find the right role for them.” Businesses can also post jobs directly through Canu, giving candidates the chance to apply as soon as they’ve finished their research.

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at The Care Show 2019

CARINGCARE SHOW PREVIEW Advertiser’s announcement

Support outcome based care plans with e-plan STANDEX Systems Ltd has been trading in the UK for more than 25 years and has amassed a wealth of care planning knowledge. We pride ourselves on delivering a quality service and work diligently to help our valued customers to meet the ever changing requirements within the healthcare sector. ePlan cloud based care planning system has the same comprehensive nature as our documentation but in a more modern and intuitive function, allowing staff to put the service user at the centre of the care they are providing and helping the home and management to ensure excellent outcomes and ongoing positive inspections. e-plan supports outcome based care planning to achieve the aspirations, goals and priorities identified by service users.

Our care plans are to be created with the service user/decision maker to establish areas of need,goals/ outcomes and the support required to achieve the desired outcomes, identifying the service user’s preferences and priorities. Assessment tools and risk assessments are included to identify and record needs/risk. Specific and confidential access can be given to professionals such as CQC inspectors and social workers, family members to demonstrate that full and appropriate support is being given to the service user(s). e-plan enables you to evidence that the support you are giving is safe, effective, caring, responsive and well led, in line with the Care Quality Commission Key Lines of Enquiry (KLOEs).

Advertiser’s announcement

Online sales solution is dedicated to care sector FOUND CRM is an online sales solution dedicated to the care sector, giving providers the opportunity to record more leads, track them efficiently and convert enquiries faster. Based on Found’s independent research, where 100 care operators were mystery-shopped, a staggering 68 per cent of all enquiries were never responded to. It was also concerning to discover that 91 per cent of care homes didn’t follow-up after the initial interaction with an enquirer. Found’s Dan Morris said: “It was staggering to us that so many enquiries were ignored and not responded to. At a time when margins

are being squeezed more than ever, these missed opportunities are leaving huge amounts of potential revenue on the table. “Our goal at Found was to create a system that makes it easy for care business to record enquiries, follow them up and convert more into paying customers.” Using Found’s clear and easy-to-use interface, businesses can record new enquiries, have an automatic feed from their own website (and even carehome.co.uk) as well as integrate with various call tracking systems. Users are then able to manage tasks and set up reminders, eliminating the risk of hot leads falling to the sideline.

Advertiser’s announcement

Caring UK will be exhibiting at the Care Show at NEC Birmingham on October 9 and 10. Come and visit us on stand G11. MyTAG helps ensure the health and safety of residents

MyTAG provides trusted proof of presence, proof of compliance and security solutions to help ensure the health and safety of care home residents and protect building assets. The simple to use, cloud based solution includes exception reporting and alerts, replacing time consuming paper based systems. MyTAG Proof of Compliance helps ensure all buildings and care equipment are safe and fully meet regulations. Secure NFC (Near Field Communication) tags, which cannot be copied or cloned, are attached to assets that need to be tested or checked, be they fire extinguishers, fire alarms, lifts, first aid kits, hoists or vehicles. The user taps the tag with their NFC-enabled phone to confirm they have completed the check, recording any issues and escalating any remedial work required. All information across the property estate can be accessed at the touch of a button from wherever you are, allowing regulators to see that the service is being run safely. MyTAG Proof of Presence proves that a person

was at a given location at a specific time, allowing proof of visits, servicing times, security patrols and measuring time and attendance. MyTAG Key and Asset Management allows efficient and secure tracking and management of keys and other portable assets. Enquiries: Visit us on stand G27 at the Care Show, our website https://mytag.io or call 01752 657077.

Digital transformation not just for customers AT CareDocs, we’re excited to be evolving the way in which we do business and offer support. From the moment you decide to partner with us, you are able to save time ordering your CareDocs systems by utilising our state-ofthe-art digital contracts. Not only are they fully trackable, but you’ll also benefit from a more efficient process and you’ll also reduce paper wastage. As well as this, soon we’ll be offering all of our customers the opportunity to benefit from

unlimited on-demand customisable remote training. Simply visit our training hub, select the modules that meet your training requirements, before selecting a date and time from those available that suits your business’ workload and patterns – it’s that easy. Then, when it’s time for your training appointment, simply sit back and enjoy learning how to maximise your return from your CareDocs system.

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CARINGAROUND OUR CARE HOMES

Residents and staff at MHA Amathea care home in Workington have been enjoying views of local landmarks after being presented with multiple pieces of artwork painted by the students of a nearby college. MHA Amathea received canvas paintings of well-known sites from around both Whitehaven and Workington, which were produced by Level 2 art students at Lakes College. These are now hanging in the specialist dementia unit at the home. These included views of the Candlestick at Whitehaven harbour, Vulcan Park in Workington and Workington Castle. A Shropshire nursing home put on a barbecue with a difference for its residents. Isle Court in Bicton, Shrewsbury, brought a splash of colour to its grounds to celebrate the sense of team spirit at the facility. Residents, family and friends were encouraged to wear a different colour depending on the location of their bedroom. A set of activities and challenges were laid out and they competed against one another to win points and the final trophy. Games included wooden horse racing, giant kerplunk and to finish, a staff race that involved extra-large feet.

Stocks Hall Nursing and Care Group is sponsoring Newburgh Harrock United FC’s under nines, who will play in the Skelmersdale Junior League. Director Sue Lace said: “Young people are our future. It is Stocks Hall’s delight to encourage, support and purchase the kits for these youngsters in this way. We hope they thrive in their sport and wish them every success in their football league venture.”

Pupils from Bishop Chavasse Primary School in Tonbridge joined the residents at nearby Barnes Lodge Residential Care Home for some fun and games. The friends spent the morning together, playing ping pong, feed the shark, quoits and doing some colouring in. The school children have been visiting the residents for more than a year, popping in every other week to catch up and often learning about something new together.

Home Instead Senior Care has received a landmark outstanding rating from the Care Quality Commission. The Wirral office became the operator’s fiftieth English office to receive he highest possible rating available. The Wirral office currently supports 180 people with personal care and companionship and recently celebrated delivering its one millionth hour of care. It is run by husband and wife duo Mike and Catharine Chalton.

Hundreds of visitors enjoyed music, food and shopping at The Royal Star & Garter Homes’ summer fete in Surbiton. The community fun day took place in the grounds of the home, which cares for ex-Servicemen and women and their partners living with disability and dementia. Among those who enjoyed the day was guest-of-honour Kingston Mayor Councillor Margaret Thompson, the home’s residents and their relatives and the local community. Kingston Sea Cadets and an army of volunteers helped to support the event. The event raised more than £2,000 for the charity. Justin Madders MP visited Whitby House in Ellesmere Port to unveil its garden make over. A group of young adults taking part in The Prince’s Trust project have worked hard to transform the garden and patio areas at the Larchwood Care operated facility. The Cheshire Fire and Rescue Service led The Prince’s Trust programme is a 12-week personal development course for 19 to 25 year olds. The course includes a team building residential week, participation in a community project, a two-week work placement and a graduation ceremony. Residents at Lostock Lodge have been treated to a pony party at their home in Lostock Gralam. As part of the Country Court Care ‘Make a Wish’ initiative, residents were given the opportunity to tell staff about somewhere they always wanted to go or a special activity they always wanted to do. Barbara Hopping was a keen rider in her youth and told staff she would love to spend some time with horses again. The team at Lostock Lodge arranged for Helen Brookes and daughters Jenna and Erin from the East Cheshire branch of The Pony Club to bring two of their ponies for Barbara to see at the care home.

CARINGNEWS

International artist to portray her dementia experience ARTIST and filmmaker Suki Chan, whose work has been showcased worldwide, spanning from China to the USA, has completed a monthlong residency at a dementiaspecialist care village, to inform her new multimedia art installation, which will demonstrate the impact of dementia on individuals and their families. Suki’s project, ‘Conscious’, which is being backed by Arts Council England, will use key insights into dementia, derived from interviews of staff, residents and their families at Belong Crewe, to explore the concepts of memory and consciousness. These findings will provide material for an immersive film installation, which will premiere at Liverpool’s centre for the contemporary arts, Bluecoat, before heading for a national and international tour, including a screening at the Artscience Museum in Singapore. Suki said: “It’s been a pleasure to get to know everyone at Belong and to share my skills and experience with them, through film, tea parties and arts and crafts workshops. “The residency has given me a deeper understanding of dementia and by portraying this through my

Suki Chan and resident Betty Townsend. artwork, I hope to create a positive impact on research in this area, raise awareness and encourage great empathy for all those involved.” Her residency forms part of the care operator’s three-year research project with Bluecoat, which explores how the arts can improve the lives of those with dementia.

The unique collaboration, named ‘Where the Arts Belong’, has seen six critically acclaimed artists host an array of creative workshops at the village, to identify how the arts can be effectively embedded into Belong’s upcoming state-of-theart developments in Birkdale and Chester, which are due to open

in Autumn 2019 and Spring 2020 respectively. Belong deputy chief executive, Tracy Paine, said: “This is a truly groundbreaking project and we are thrilled to be working with Bluecoat to explore how the arts can enhance the lives of those with dementia. “Suki’s residency has left many of our residents feeling more engaged, focused and happy and we are confident it will make a real contribution to best practice in this area. “We are all looking forward to seeing the final piece of artwork on display.” Suki, who is an alumnus of Chelsea School of Arts, is famous for her use of light, moving image and sound to weave together scientific research and individual testimony to investigate perceptions of time and space. Past notable exhibitions include Lucida, which featured eye-tracking technology to convey the experiences of those suffering from a loss of sight. The outcomes of the artist residences at Belong Crewe, including the work of Alan Dunn, Roger Hill, Philip Jeck, Brigitte Jurack and Mary Prestidge, will be showcased at the village in an art celebration in the near future.

Green-fingered hit squad helps charity to improve garden at respite home Care home celebrates its 50th anniversary THE oldest care home in Cramlington, Northumberland celebrated its 50th anniversary with a 60s themed party. To mark the milestone, staff at MHA Harwood Court donned fancy dress and set up a Volkswagen camper van photo booth, which they had designed themselves out of a piece of wood. There were performances from the Cramlington Community Choir and local singer Blake Daniels, while stalls were set up selling jewellery, hand embroidery and sweets. A three-metre stone circle, donated by J Tomlinson’s, was laid in the garden by employee Paul Bacon. He also ran into the North Sea on Boxing Day to raise money for a path to lead up to the circle as well as a

canopy and lights. The home now plans to use this area as an outdoor stage. Home manager Caroline Thomas said: “Our party was such a memorable occasion for everyone at Harwood Court – and a fantastic way to celebrate this significant milestone. “The team here continue to work hard to provide residents with the very best residential care in later life. “The landscaped garden is our pride and joy, so the new stone circle is a lovely addition which both residents and staff can enjoy. “I’m sure our two chickens, who live out there in ‘Pluckingham Palace’, will enjoy pecking around it too.” Residents’ families, local businesses and other care homes in the area were all invited to take part in the fun.

A TEAM of volunteer gardeners and decorators has helped to spruce up the garden of a respite home for disabled children in Poole. The team from care home provider Colten Care and sister company Colten Developments spent a day clearing and tidying the green space at the rear of Lily’s Place in Parkstone. As well as weeding, trimming and other garden tasks, they painted two summer houses and a series of raised beds and planters. The help was given under an ongoing community partnership between the Colten Group and Diverse Abilities, the charity that runs Lily’s Place. Three of the team were from Colten’s nearby dementia care home The Aldbury, which has chosen Diverse Abilities as its main charity to support this year. Manager Kim Harding said: “Lily’s Place does such vital work for children with disabilities. We know how much pleasure a great looking garden gives our own residents and so we wanted to do our bit to help the children at Lily’s Place have a beautiful outdoor space too. “We’re also organising a barn dance and various other activities at The Aldbury this year to raise funds for Diverse Abilities.”

The Aldbury manager Kim Harding and customer support advisor Juliana Clark. Kim was joined on the garden day by The Aldbury’s customer support advisor Juliana Clark and gardener Brett Gill. Also helping were decorators Tony Quinn and Tony Shaw from Colten Developments, the company that builds all of the operator’s homes. The Colten Group’s links with Diverse Abilities has recently been strengthened with the opening of the group’s latest home, Bourne View, which is next door to Langside School, a specialist school that the charity runs on the PooleBournemouth border.

CARINGNEWS

Music brings comfort to Welsh speakers WELSH speakers living with dementia can now enjoy songs from their pas thanks to a Bangor University and Merched y Wawr initiative supported by the Welsh Government to help care givers across Wales improve their quality of life. As part of the initiative, care homes across the country are to be provided with a new CD and playlist of specially curated Welsh language music. According to researchers from Bangor University, music can ease depression and apathy and contribute to an improved quality of life for individuals living with dementia. Although many care givers recognise this, the majority of musical activities at care homes take place in the English language, which can result in lost opportunities for residents with strong memories linked to Welsh language music. Residents at Cartref Annwyl Fan Care Home in Betws, near Ammanford were the first to re-listen to songs from their past, as the Cân y Gân CD was launched during a special event attended by the Welsh Government’s Minister for the Welsh Language, Eluned Morgan. She said: “Having previously served as the chair of Live Music Now in Wales – a charity that promotes live music in care homes, I have witnessed over several years the

incredible impact that music from the past can have on people living with dementia. “Music appreciation is one of the abilities that remains the longest with those living with dementia and for many of us in Wales, the songs that mean so much to us are in the Welsh language. “Seeing the response of the residents at Cartref Annwyl Fan today really shows how the power of the music can positively impact on people’s lives. “The new CD will help soothe, stimulate and bring mind longforgotten memories back to life, which will help improve the quality of life for so many Welsh speakers who live with dementia.” The 20-track Cân y Gân CD, which is also available to download, contains music from across several decades. It’s a collaboration between Bangor University, Merched y Wawr, the Centre for Ageing and Dementia Research, Sain Records and Dydd Miwsig Cymru/Welsh Language Music Day. The collection of songs is the result of work by music graduate Alister O’Mahoney as part of his internship with Dr Catrin Hedd Jones. One thousand copies of the CD will now be made available to care givers across the country through Merched y Wawr and available to download.

Four men from a care centre in Lytham St Annes still tee off their week with a regular visit to their favourite golf club. With a combined age of more than 320, John Woods, Ron Griffiths, Lawrence Atkinson and Eddie Foulkes, all residents at The Hamptons Care Centrein Lytham, meet daily in the home’s Gentleman’s Lounge to enjoy coffee, read their newspapers and discuss the day’s golf headlines and other sporting news. Around once a week they don their golfing sweaters and head out to Royal Lytham Golf Club for a leisurely lunch and to watch some of the other members in action on the green.

Residents have a ball ... OLDER people in Stirlingshire have been tackling loneliness and dementia through the power of sport. Tenants at Bield’s Strathallan Court in Bridge of Allan have been keeping their minds active by attending a sport-focused reminiscent group, run by The Sporting Memories Foundation Scotland. Those involved take part in activities including sport quizzes, pretend horse racing bets and watching old sport DVDS, all of which focus on improving mental and physical

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wellbeing. Sandra Nicol, retirement development manager at Bield’s Strathallan Court, said: “Our sporting memories group runs at Strathallan Court every second Thursday and is filled with hard core sports fans who really enjoy it. “It’s a great chance for tenants to come together and get chatting about something they are all so passionate about. “It keeps them sharp and on their toes.”

Design: The Key to Care Home Success. Whether you’re from a small independent home or a large organisation with a variety of brands, all care homes have the same objective and face the same challenges. It can be difficult to know how to attract a potential resident to your care home in the most effective way while still prioritising the very best for your existing residents. Time and budget are often limited and can hamper your efforts to appeal to your large and diverse target audience. The starting point for any business no matter what industry they are in should be a cohesive brand style, and well designed marketing materials. Here’s why...

CREATES A COHESIVE AND RECOGNISABLE BRAND

The process of moving into a care home can be a long one, and it’s important for the client to feel as though they are supported at all stages of their customer journey. If a potential resident and their family note your brand in the initial stages of looking, and continue to recognise the cohesive style across many other marketing materials, they will feel as though you have been with them every step of the way - a signature colour alone can increase brand recognition by 80%. Great design can interpret a home’s personality, finding the right colours, typefaces and images to convey the heart of your home to potential residents. Having a design team on board to make these decisions allows you to explore what persona these choices give your care home, and understand the reason why these decisions are important to the customer.

POSITIONS YOU AS TRUSTWORTHY

Everyone on the journey to find a care home – either for themselves or a loved one – is seeking a home from home where they will be cared for, respected, and where they will begin a fulfilling new chapter in their lives. You know it’s essential to show that you are a trustworthy team, a loving home, and offer care that is second to none. If you have taken the time and resources to produce something that is helpful to your potential resident and their family, they will see all these things and more. If they can visit your home and take away a brochure and leaflets they will feel informed, if they are browsing the internet and recognise your branding online they will feel your support at every stage – having great, recognisable pieces of design at different customer touchpoints will position you as trustworthy, professional, and solidify your presence in the forefront of their mind.

GETS YOU DIRECTLY INTO THE HANDS OF YOUR TARGET AUDIENCE

TRANSFORMS ENQUIRIES INTO SALES

Digital design is the main focus for a lot of businesses today, and it is definitely important in the care sector. However, a large portion of your target audience may be made up of members of a less tech-savvy generation who may not be reached by online marketing. Having brochures, leaflets and flyers ensures you can literally place the information in their hands. They will value the gesture of something which has been designed with them in mind, and is something they can keep. A great design is multi-functional, meaning it’s cost-effective and will bridge the gap between online and offline; a leaflet can be made into a poster as well as a social media post or e-shot, ensuring all audiences can be reached.

The design and production of care home marketing materials is increasingly valuable in order to separate you from the competition – if a prospective resident and their family have your leaflet in their hands, see your brochure as professional and informative, and recognise your brand and logo from their customer journey, you are more likely to get the opportunity to welcome them into your home family. In fact, 92.6% of people say the visual dimension is the top factor affecting the purchase decision. If you have thoughtful, cohesive, unique design across all channels you will be remembered over another care home that doesn’t.

Script Media

Script Media is a creative agency which offers a number of services from video production and graphic design, to branding, animation, web design and social media management. We understand that marketing, just like care homes, is not a one size fits all approach. Every brand has a story, we can help you tell yours. For more information about how we can help you showcase your care home: Call us: 01226 734 964

Email us: rp@scriptmedia.co.uk

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Awards ceremony honours workers Home offers revolutionary new dementia experience FAIRMILE Grange care home in Christchurch is now offering a revolutionary dementia awareness programme, The Dementia Champions Training, to local healthcare professionals. The fully immersive experience was initially launched at Great Oaks in Bournemouth, which is also managed by Encore care homes, last year. Due to the programme being so well received, the operator has extended this opportunity to healthcare professionals in Christchurch. The purpose of the training is to enable people to experience and increase their understanding of the behaviours of those with dementia. During the session, each person is fitted with a full jumpsuit, which has been designed to make the participant experience the physical and sensory hindrances of older age. In its ambition to become a dementia resource for the

community, Fairmile Grange aims to offer this free training to the local community in upcoming sessions. Rachel Dryden, chief executive officer of Encore, said: “The response we have had from those who attended The Dementia Champions Training at Great Oaks has been fantastic. “We held our first session at Fairmile Grange earlier this month and were joined by a range of healthcare professionals, who found the course incredibly insightful and valuable. “As a care provider, we see it as our obligation to discover new ways to raise awareness of dementia and the impact it has on a person’s life and their loved ones. “Ultimately, the only way to comprehend the effects of dementia is to experience it first-hand.” The Dementia Champions Training is a complimentary programme run by Informed Dementia Care.

SOCIAL care provider Optalis honoured dedicated care workers for their outstanding performances at its annual Star Awards ceremony, held at Easthampstead Park Conference Centre. Employees were nominated in nine individual categories, which include, among others, awards in communication, respect, and continuous development. The awards are an opportunity to praise all individuals who have consistently exhibited empathy, a positive attitude, and dedication to the work offered to customers supported by Optalis’ services. Jeanette Crisp, Optalis HR manager, said: “These awards allow us to take a moment to celebrate the enormous amount of excellent work that goes on at all levels, so congratulations to all the winners and finalists and to every individual and team that have attended the event. “We know that the winners and short-listed candidates who are celebrated at the Awards are by no means the only ones that have made

“We value every individual and team, who constantly thrive in the work they deliver...”

a difference to our customers. “We value every individual and team, who constantly thrive in the work they deliver, and the effort that all support workers continuously put into everything they do.” The event consisted of an awards section followed by an afternoon tea and was attended by all short-listed candidates, their nominators and senior managers from Optalis. Categories were based on a series of criteria, such as exceeding customers’ expectations and being nominated by customers themselves. Despite specific workers being short-listed and awarded for their contribution, the Star Awards is a chance to honour every individual and team who are always attempting to provide the best possible service to customers who choose Optalis for support. Winners were: Communication – Amy Martin, Supported Employment Service; Respect – Olivia Macleay, Physical Disability and Older People’s Team; Customer Service – Emma Hodge, B&PS; Transparency and Integrity – Clare Ferguson, Westmead; Continuous Development – Julia Harris, Unregulated Services; Enjoyable and Rewarding – Anita Savage, Assessment and Information; Customer Choice – Lisa Wilkins, Home Care; Outstanding Team – Boyn Grove Dementia Service; Unsung Hero – Sharon Nelson, Finance.

Advertiser’s announcement

What’s really important when recruiting for a caring role? RECRUITING the right people in any sector is important. But what does ‘right’ mean, and how can you ensure you find that person rather than just finding a person to fill the vacancy? Skills for Care are quoted as stating “Recruiting people for their values and behaviours helps you attract people who know what it means to provide high quality care and support.” Not only does the right person for you require good organisational, listening and communications skills, they should have the ability to understand and follow policies and procedures, have good numeracy and digital skills, and good writing skills to fill in care plans. However we all know it’s about so much more than that. You’re not really looking for someone who has a long track record in care. You’re looking for someone who is kind, compassionate and thoughtful, someone who respects the dignity of a vulnerable individual in his or her care. In our trade this is called candidate screening. For you it’s about finding the right people for your business. But don’t leave this decision to a gut reaction. Consider this: n How will you determine if a candidate’s personality is a good fit for care? n How will you determine if a candidate’s attitude

is right for a role in care? It’s a big risk not to mention a time consuming cost draining exercise if you get it wrong. Employers have told Skills for Care that a valuesbased approach to recruitment has resulted in lower recruitment costs, positive ROI, lower staff turnover, and better staff performance. Working with The Care Hub to recruit in this way will lower your recruitment costs, lower your staff turnover, and provide you with better staff right for your business, which in turn will produce much better staff performance. When I make a decision I like facts and evidence that supports my decision. I like this because it gives me confidence. The more facts and data I have the better equipped I am to make informed decisions for the good of my business. This is what you need from your recruitment process, confidence in your processes and confidence in making the right decision. The Care Hub are masters at this, book a free consultation with the sector’s proven recruitment transformation experts, it’s guaranteed to save you time and money. Call 0330 335 8999 or email me on scott. sherriden@thecarehub.com Source: https://www.skillsforcare.org.uk/ Recruitment-retention/recruiting-the-rightpeople/recruiting-the-right-people.aspx

Scott Sherriden

CARINGTRAINING AND RECRUITMENT New Century Care has announced the appointment of Phil Smith as its managing director. The group operates six care homes across the UK, providing residential, nursing and dementia care to elderly people living in Scotland and the South of England. Phil’s appointment comes after almost four years as New Century Care’s chief operating officer, during which he oversaw an internal audit of all New Century Care homes before implementing a successful programme of refurbishment and staff restructuring. Prior to joining New Century Care, Phil spent 10 years as the senior director of operations at Sunrise Senior Living. Deanston House Limited (part of the Enhanced Community Healthcare Options Group has announced the appointment of a highly skilled and experienced care professional to lead the team at its new care facility, Deanston House, a specialist care home with nursing in Doune, Stirlingshire. Andrea McGuire brings with her more than 25 years’ experience in the health, social care and Independent living sectors, having qualified as a learning disability nurse in 1994. She has worked with both adults and children with complex needs and led multidisciplinary teams. Borough Care has appointed new home business managers for two of its facilities. Nicholas Witan will be managing Meadway Court in Bramhall, while Aaron Flitcroft takes over responsibility for Wellcroft in Gatley. In their new roles, Nicholas and Aaron will be responsible for overseeing all aspects of running the homes on a day-to-day basis. A key role will be ensuring residents are happy and their health needs are monitored. Nicholas and Aaron’s responsibilities will include mentoring staff, working with the activity lifestyle facilitators to ensure an interesting and diverse activity programme is provided for residents and ensuring internal and external procedures are complied with. The Royal Star & Garter Homes has appointed Kate Silver as its director of people. She has replaced director of human resources Siobhan Creighton, who retired after almost two decades with the Charity. Her new role will ensure that Kate continues to work closely with the military. She joins The Royal Star & Garter Homes from the Ministry of Defence, where she has worked for four years – most recently as HR deputy director and HR chief operating officer. Prior to that Kate worked for the Cabinet Office as programme director, where she was responsible for all work on collective leadership. She said: “I’m very excited about working for The Royal Star & Garter Homes. Their values resonate with me and I am looking forward to working with a team which strives to live by these every day.”

Somerset Care has announced the appointment of Donna Howitt as the new manager of Wyndham House. She is a familiar face to those at the Minehead care home having worked there for many years. Donna first joined Somerset Care in 2000 as a care assistant, progressing through the ranks before becoming deputy manager at Wyndham House. Donna has a wealth of experience in the care sector and is passionate about providing the highest standards of care and making a difference to the lives of others.

Tracey Hinchliffe, Pamela Ward and Santi Francheschino have all been promoted to become registered managers at three of Czajka Care Group’s homes in Nab Wood, Shipley. Tracey, who is currently working towards her Level 5 qualification in Leadership and Management, has moved up at Brookfield, Pamela, who joined the operator 27 years ago, at Fairmount and Santi, who achieved his nursing degree in 2012 in Italy, at Staveley Birkleas. Managing director Konrad Czajka said: “Tracey, Pamela and Santi are much-valued members of our team who are popular with our residents and staff.” Caroline Jeal has joined the team at Healthcare Property Consultants as the newly appointed PA. She has taken over the administrative reins and will be assisting the company in maintaining its high standards in the transactional, consultancy and valuation services to the healthcare sector. Caroline said: “I take great pride in ensuring and maintaining quality of service and attention to detail. I’m very much looking forward to working with the directors to ensure HPC continue to offer the bespoke and personal service it is known for.” Inverness-based care provider Meallmore has appointed a group hospitality manager to ensure consistently high food standards across its 23 care homes in Scotland. Jody Marshall joins Meallmore from a career working in iconic hotels in some of Scotland’s most popular touring areas where, as general manager, he was responsible for welcoming large groups and ensuring a high quality of service across all areas. At Meallmore, Jody will work with regional development chefs for the group, Stuart Middleton and John Hyslop.

CARINGTRAINING AND RECRUITMENT

Befriending offer from charity that has helped homes become outstanding A CHARITY that sets up and runs befriending schemes that have contributed to care homes being upgraded to outstanding is looking for more care homes to join the scheme. “Nearly one-in-four of the care homes that we have worked with have been upgraded to outstanding – that’s way above the national average,” said Tony Gearing MBE, who founded the charity YOPEY. The charity started trialling its YOPEY Dementia Befriender schemes in two homes in 2013. By 2018 it had perfected its model and has so far worked with 17 homes – of which four are rated outstanding by the Care Quality Commission. YOPEY recruits, trains and supports young people from schools to visit their local care homes. The young people report their visits to the charity, which compiles evidence for the homes to show the CQC. “Typically the care home will have records of hundreds of visits to show inspectors,” said Tony. “This truly is an evidence-based scheme.” The most recent upgrade was for Windmill House in Wymondham, Norfolk. The CQC report credited the young people – known as ‘YOPEY Befrienders’ – with reducing residents’ isolation. The outstanding report says: “At the time of inspection, they had a scheme where young people came into the home. They match volunteers to activities and individuals within the

home. This helped to reduce people’s isolation and was particularly good for people who did not like big group activities.” An example of the friendships that resulted was a retired teacher with dementia and a musical young person. The resident reported: “Being part of activities makes me feel not just part of the furniture, I love chatting and singing. I am not very good writing words but I enjoy company and music.” The resident and others were able to attending singing groups in the community, partly because the YOPEY Befrienders escorted them. Windmill’s activities co-ordinator told the CQC inspector: “The benefits are getting to meet younger people with new ideas, and they bring their own special qualities like art and

Competency checklists to streamline training Clinicalskills.net is now offering competency checklists to complement the fully illustrated, evidence-based online training available via its website. Known for helping tens of thousands of users in NHS trusts, universities and care providers put best practice into practice every month, the team at clinicalskills. net has now made additional tools available which help provide evidence that learning is consolidated into practice skills. All of the more than 350 illustrated procedures on clinicalskills.net are written by highly qualified specialist authors. The content undergoes peer review and is kept up to date with changes in national guidance which can be implemented with a matter of weeks. The new checklists that accompany the procedures will help managers in the care sector ensure that their nurses and carers are practising in a safe, accountable and effective way. You can ask your nurses and carers to study the procedure as shown on clinicalskills.net, and then when they are ready to be assessed, you have a step-by-step list of actions

they should take, ready for when you observe them. Each checklist can be printed out from a pdf link allowing you to observe someone who is carrying out a procedure in practice, ticking off each step that they perform correctly. The checklist also has useful questions to test the person on aspects of knowledge that you cannot observe simply by watching them. Checklists are available for procedures ranging from catheterisation to venepuncture, and including many other topics such as urine testing, injection techniques and assessment of fluid balance. They are designed to suit all levels of experience, whether you are assessing a nurse demonstrating their clinical expertise, or checking that a carer has the knowledge to perform basic observations. Using the checklists not only gives managers the confidence to know their staff are performing tasks safely, but also provides them with clear evidence that they can show to regulators that staff have the competence and skills to perform their role.

music. They have time to sit and chat and that’s the most valuable thing you can do, particularly room visits.” The young people were also mentioned in the outstanding report about a care home in Bury St Edmunds, Suffolk: “There were strong links to the local community. “The home had joined up with a local college to be involved in a weekly befriending scheme. On a weekly basis pupils from the college spent time with people living at St Peters House.” Many of the young volunteers want careers in healthcare and a few go on to work at the care home they visited. This is how St Peter’s got one of its team leaders and Lancaster Court in Watford – which went from requires improvement to good while YOPEY Befrienders were visiting – also

gained at least one carer through the scheme. “I’m not suggesting our befrienders enabled these homes to achieve outstanding status,” added Tony. “But the young people and this charity definitely contributed to the homes being upgraded.” Tony, who was made an MBE in 2017, is a former national newspaper journalist and so YOPEY is very good at getting publicity for the care homes taking part. “One home got 12 pages of positive press in its local papers over two years,” he added. “All the care homes we have worked with have had at least one good news story published about them.” YOPEY stories appear in new media, such as Facebook, as well as on TV and radio and in newspapers. The CQC does not mention YOPEY or the schools by name in its reports, but inspectors have confirmed to the charity that it is their work and their volunteers they are referring to, and that they contribute to the ratings. YOPEY, which is based in Newmarket, is looking for more homes particularly in the East of England – Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk – to join YOPEY Dementia Befriender, but will consider applications from care homes in other parts of the UK. The charity asks the homes to make a financial contribution to its running costs, but can reduce this if it secures grant funding.

Social care celebration planned for Yorkshire THE biggest gathering and celebration of social care the Yorkshire Coast has seen has been launched. A prestigious, standalone celebration event at Scarborough Spa is being held on October 31 to honour hundreds of hard-working people who provide adult social care on the Yorkshire coast – and if you work in social care or you are a provider, we are inviting you to be a part of it. In these tough and demanding times for social care, this event will be a chance to honour those who play a crucial role in providing older and vulnerable adults with the care they need to enjoy a quality of life. We want to say ‘thank you’ to everyone: nurses, care workers, personal assistants, support workers, shared lives carers, activities organisers, cooks, receptionists, maintenance staff, gardeners and more. We want to make all our guests feel very special – they deserve it. Celebrity guests and VIP’s are among those already attending. Professional comedian and compare Steve Walls, who is a very popular performer in theatre, cabaret and

events, is hosting the night plus, we have some incredible West End singers to entertain. BBC Look North presenter Harry Gration will be joining us and we are also delighted that Yorkshire Coast Radio has kindly agreed to support the evening. We will be supporting four amazing charities: Saint Catherine’s Hospice, Dementia Forward, Alzheimer’s Society and Age UK. To find out more visit www. celebratesocialcare.com or search ‘celebrate social care’ on Facebook.

Is clinicalskills.net right for you?

You want to provide the best possible care for your residents. And to do that, you need an online training provider that ticks all the right boxes. Take our quiz to ﬁnd out if clinicalskills.net could be the right e-learning solution for you… How does YOUR e-learning provider compare?

Your current e-learning clinical provider skills.net

CONTENT It provides over 300 fully illustrated guidelines, which are already used in the NHS and UK universities, so you know you can rely on them? Everything is evidence-based and double-blind peer-reviewed, so it helps your staﬀ put best practice into practice?

It provides revalidation and CPD tools for your registered nurses, to help them get ready for their revalidation date? It allows you to reduce your face-to-face training costs by covering the theory in advance with e-learning and online tests?

AVAILABILITY It allows your staff to access their personalised training account 24/7, so they can train at a time that suits them (and you)? It allows your staff to keep their CPD records safely in one place? It allows staff to access the training on PC, tablet or mobile phone?

It allows you to set up teams and managers and allocate diﬀerent content to them? It allows you to download their certiﬁcates, making it easy for you to maintain the correct records?

POLICIES AND TRAINING It allows you to add comments, to tailor content to the local setting? It allows you to insert links to your own policies, procedures and training materials, so that people know it’s the place to go for information? It keeps everything up to date for you, so you don’t have to worry about that? It provides you with content for your own in-house training sessions?

It includes a huge number of nursing procedures, already used in the NHS? Its series on the Care Certiﬁcate is comprehensive, fully illustrated and brought to life with case histories and practical tips? It has comprehensive fully illustrated content on moving and handling that can refresh techniques taught in face-to-face training with a quick glance?

STAY IN CONTROL It allows you to set tests for your users according to their needs? You can schedule tests so that they expire and have to be retaken after a period of time, such as a year? You can access hundreds of relevant questions in order to compile your own tailored tests?

It allows you to convert your existing paper test to online, so that the system will do the chore of marking for you? It allows you to find out easily who still needs to complete their training? It allows you to download staff pass certificates yourself?

VALUE FOR MONEY Is the cost per user incredibly good value? Does the provider have a huge number of positive testimonials on their website? Do the testimonials on their website repeatedly praise the provider’s customer service?

To ﬁnd out more about how clinicalskills.net can help your care home, download our guide at https://skillsforcarehomes.com, call now on 020 8088 0336 or email info@clinicalskills.net Clinical Skills Ltd, 114 Park Road, Chiswick, London W4 3HP. Company registration number 5105852

Does the product come with a guarantee to fully investigate any queries you might have about the evidence on which the content is based? Is an online demo and free trial available so that you can try before you buy?

Moving and Handling People An Illustrated Guide Fully revised 3rd edition out now Visit www.clinicalskills.net to buy your copy (click on ‘Book’)

CARING CLEANING & HYGIENE

Positioning to prevent pressure sores WE all know to treat our bodies with respect and care. In fact, our skin is considered an organ due to the fact that it helps produce Vitamin D, which is needed to help the body absorb calcium to form healthy bones. It protects our bodies from UV radiation, regulates our temperature through the blood vessels in the skin, and expels excess heat, water, salts and toxins. It’s like our very own forcefield. However, the skin can easily become damaged for those who are bedridden and this can quickly affect the quality of life for individuals. These can vary from low pressure for prolonged periods or high pressure for relatively short periods of time. For example, lying in a bed for hours will create pressure sores from continuous low pressure. High pressure damage can occur from rough handling whilst being moved. Pressure sores develop when the pressure or shear is applied to the skin, causing the underlying soft tissue to close or damage the venous, capillary or lymphatic networks, causing the localised cells to die. To prevent pressure damage, it is important that the individual keeps moving.

Standard bedding pressure mapping back.

Standard bedding pressure mapping side. In many cases they may not be able to do this themselves and a slider system on the bed can help with this both from the ability to move them without shearing or stretching the skin, and also alleviating the pressure points. Individuals should be repositioned regularly to relieve the

pressure particularly on bony parts of the body such as hips, heels, sacrum and spine. Sadly, moving and handling injuries are common in a care setting, but using a system like the Swift UltraSlide makes it easier for the carer and gentler on the resident.

Home makes birthday wish come true

A RESIDENT at Blandford Grange care home in Blandford Forum, Dorset has been supported in visiting Greenhill Gardens in Weymouth, as part of a special birthday wish. Throughout 2019, as part of the home’s person-centred approach to care, the team is focusing on helping residents to fulfil their wishes on birthdays or for other special occasions to make residents feel special. Ian Livingston and his wife Meg were taken to the beauty spot, where they shared many fond memories of past visits. Bridget Townsend, activities coordinator at Blandford Grange, said: “We were delighted to be able to arrange the trip for both Ian and Meg. “This year we have been working hard to ensure every resident gets to fulfil a meaningful wish for their birthday. “Ian and Meg were grateful as they have lots of memories of visiting Greenhill Gardens together and it was a real treat to have the opportunity to help them both to relive those special memories for Ian’s birthday.” Ian, who has lived at Blandford Grange for two years, is originally from Fort William in Scotland.

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CARING CLEANING & HYGIENE Toilet dignity and independence restored – single-handed

THE concept of single-handed care is being given a new interpretation by the utilisation of assistive technology. Traditionally, the practice focuses around the employment of aids to enable one carer instead of two to assist the care recipient. Closomat’s approach takes that a stage further – potentially eliminating the need for any care support, at least in intimate hygiene/ going to the toilet. Closomat’s approach does it with style too. The Asana wash and dry toilet combines a wall-hung, contemporary styled WC with integrated douching and drying. Thus there is no need for care assistance to clean after emptying bladder and/or bowel. A choice of mechanisms enables the user to operate the technology with a wave of the hand or touch of a button. In a ‘year of care’ cost analysis, provision of a Closomat Asana is 50 per cent or better the cost of providing care support.

Further, it is a capital, one-off expenditure, compared to the ongoing cost of care provision. Enquiries: Call 0161 969 1199, email info@clos-o-mat.com or visit www.closomat.co.uk

Why do CQC ask to view legionella test certificates?

85 per cent of people who catch legionnaires’ disease are older than 50, so virtually all care home residents are in this high risk group. Care home buildings are often large, older properties where it can be difficult to keep the water services completely free from legionella.

Is it difficult to do this test? All you have to do is fill a bottle from a tap. We’ll post out the bottles to you and arrange a courier to pick them up. What if the result is positive? DON’T PANIC – There are almost 60 different legionella species, 50 per cent of them don’t infect humans. We’ll advise what the risk is based on the type of species we find and how high the legionella

count is. We will also advise what are the best methods to remove/reduce the count. How many tests do I need? This depends on how many bedrooms you have and if there is more than one hot water system. For most 20 bed homes, the total cost of testing is just £44.50+VAT each time. Care homes usually repeat this testing every six months. Enquiries: Call Duncan Hollis, director of AquaCert Ltd, on 01327 844848 or visit www.aquacert.co.uk

Regulator wins its case to shut Enfield service

THE regulator’s bid to close a care service has been upheld by the Firsttier Tribunal at the Royal Courts of Justice. Enfield based Lime Trees Residential Care Home Limited failed in its bid to stop the CQC from cancelling its registration. Alison Murray, CQC’s head of adult social care inspection in London, said: “People in residential care homes have a right to expect a good quality of care. Sadly, this was not the case at Lime Trees Residential Care Home.  “CQC inspectors observed poor standards of care and eventually we were obliged to cancel the provider’s registration. “The provider appealed, but now the courts have ruled in CQC’s favour, ensuring there can be no more substandard care at Lime Trees.”  The tribunal heard that the residential care home had not provided the standard of care that people should expect.  The court heard a catalogue of poor care from previous inspections

including:  n Residents left in their rooms with soiled incontinence pads, urinesoaked mattresses, and a fresh pillowcase being put on a still-wet pillow.  n A strong smell of urine and, in some cases, faeces on the premises.   n Failure to assess the risk and prevent the spread of infection by keeping the place clean.   n Failure to prevent abusive and degrading treatment.  n Use of a walk-in shower that, when the door was left open for staff to assist when required, exposed naked occupants to view by other residents.  n Failure to keep records of assessments of capacity to assess if residents had capacity to consent to their care.   n Failure to maintain adequate staff recruitment and training records.  Tribunal judge Graham Sinclair ruled that the appeal be dismissed and the CQC’s decision to cancel the appellant’s registration as a care provider dated July 9 2018 be confirmed.

Advertiser’s announcement

Tackling the problem of healthcare associated infections in the home By Ben Kilbey

By using colour to designate specific equipment to specific areas of the care home, you can significantly reduce the risk of cross contamination. The common scheme uses green for kitchens, red for washrooms, floorcare and odour control, blue for housekeeping and laundry, and yellow for infection control.

HEALTHCARE associated infections account for more than 300,000 infection cases every year in England (NICE Infection Prevention and Control, 2014), meaning that preventing outbreaks is a serious concern for the care industry. The Health and Social Care Act of 2008 states that care homes must “provide and maintain a clean and appropriate environment in managed premises that facilitates the prevention and control of infections.” Simply put, your care home must have a coherent infection control strategy in place. When putting together such a plan, I feel there are three important areas that must be considered. Planning and accountability The Health and Social Care Act’s Code of Practice, which is used by the CQC, requires a clear strategy that ensures all members of staff are aware of their personal responsibility to prevent/control infection. Producing documents that detail cleaning schedules and outbreak plans, provide COSHH information, and records the competition of cleaning tasks and training, will demonstrate that you have a strong system in place for the process of preventing and controlling infection. A detailed paper trail also provides accountability, ensuring staff are following correct procedures. Contamination prevention Taking steps to prevent contamination is an essential part of any infection control plan; you don’t want to use the same cloth to clean both the toilet and the kitchen.

Ben Kilbey The National Colour Coding Scheme, recommended by the National Patient Safety Agency, has been proven to significantly reduce the spread of infection (Magee, Glen et al, 2015).

Care specific chemicals No matter how thorough your cleaning plans and colour coding, your efforts will be useless if your cleaning chemicals are not up to standard. Domestic products are not sufficient or suitable for use in care homes; the efficacy of bleach, for example, depends on its strength. Using professional cleaning chemicals that are developed specifically for the care environment and certified to BSEN1276 will help to build resistance to infections on surfaces throughout your care home. Professional chemicals are also often available in a concentrate formula, requiring your staff to dilute as necessary. This can result in significant savings for your care home. Aim to create a strategy in your care home that provides staff with a clear plan for both daily and outbreak control cleaning, that takes steps such as colour coding to prevent cross contamination, and that uses professional, economical, care specific cleaning chemicals. By doing so, you will be well placed to prevent infections, handle outbreaks, and demonstrate your adherence to the Health and Social Care Act of 2008. n Ben Kilbey is business development manager at Spearhead Healthcare.

CARING CLEANING & HYGIENE

Home goes FOUR gold WHITTINGTON House Nursing Home in Cheltenham is celebrating after being named as the shortlisted finalists in four categories at this year’s Gloucestershire Care Providers Association Care Awards. The team and individual colleagues have been nominated, interviewed and now shortlisted for the following awards; Emma Gore for Dementia Care, Whittington House for Hydration and Nutrition, Stephanie Day as Newcomer of the Year, and Disaree Philips for Nurse of the Year. The Cheltenham team is continuously engaging and having fun with residents using their interactive table, gardening, paddling in their pool, lunching out and about, singing along during their musical afternoons and celebrating life’s milestones. They even recreated Hogwarts to add that wizard touch to a themed day.

The Poetry Club has now become a popular part of Whittington House’s lively activity schedule as have the fortnightly visits by Therapy Dogs Nationwide. Whittington House Nursing Home, in Cheltenham, is a modern, purpose-built home and provides residential, nursing and specialist dementia care for up to 66 people. Rated as ‘Good’ overall in their most recent CQC report they were featured recently on BBC Breakfast when they were joined by Mike Bushell at Cheltenham Racecourse. Riki Moody, business operations manager, on behalf of all the GCPA awards team, congratulated everyone who attended their interviews, sharing that the calibre of people that judges interviewed was extremely high and made making any decision difficult. The awards ceremony takes place on October 10 at The Hatherley Manor Hotel & Spa.

Residents of Rogers House Residential Care Home in Wigmore made the most of the long summer days and headed out on a day trip to Herne Bay. Accompanied by staff, the group of residents spent the day at Herne Bay, enjoying their seaside surroundings and taking in the salty sea air.

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Topping out ceremony for new £8.5m facility

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Blackpool care home sold to local operator

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Concept to set new standards for retirement living in North West

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Construction milestone for care facility A MAJOR milestone has been reached in the delivery of Beachcroft House, a dedicated housing facility for older residents in Westminster. Construction of the site for Westminster City Council under developer and contractor Durkan has been gathering pace over the last two years and recently saw the completion of the highest point with a ‘topping out’ ceremony at the site, marked by the planting of a living roof. The living roof will use plants and green spaces to provide muchneeded environmental benefits for the site and for local residents, combining state-of-the-art care facilities with high-quality design. Beachcroft, which will provide 84 modern care spaces, forms the first part of the Specialist Housing Strategy for Older People to be built in Westminster, partially-funded by the sale of 31 new private homes at The Masefield, located next door.

The SHSOP, borne out of a major review of housing stock for older people in the borough, aims to tackle social isolation, illness and frailty, creating homes where people can change the kind of support they receive while staying in the

same location and within the same community. Councillor Rachael Robathan, Westminster City Council Cabinet Member for Finance, Property and Regeneration said: “As a City for All, making sure that we can provide

enough care spaces is one of our biggest challenges in Westminster, and I’m delighted to see us well on the way to meeting this task with the development at Beachcroft House. “This is the first stage of our ongoing plan to provide more dedicated housing in the borough. Once complete, Beachcroft House will mean our residents can live independent lives for longer and in surroundings to help promote their wellbeing.” The development will accommodate the residents of two existing facilities, Carlton Dene and Westmead, and will consist of a mixture of housing types for older people. It will contain modern communal spaces and facilities such as a sensory garden to help those living with dementia. Practical completion is expected next Spring, with the home ready for occupation in the Summer.

LAMONT JOHNSON SELLING SUCCESSFULLY AND DISCREETLY FROM CORNWALL TO CUMBRIA Eastbury House has been owned by John and Patricia Appleyard, since 1974, when it was originally a local hotel. The home is registered for 20, offers all single room accommodation, and had a “Good” CQC rating in all five categories. It was purchased by Mr Vijay Kumar, of Middlesex, his second acquisition through Lamont Johnson, having purchased the delightful Highfield House, Castle Cary, Somerset in 2017.

SOLD SUCCESSFULLY

EASTBURY HOUSE SHERBORNE DORSET

SOLD SUCCESSFULLY

GRACE HOUSE CARE HOME FARNHAM SURREY

The home was sold on behalf of the owners, Mrs Tracey O’Shea and Mrs Allison Day to existing operators Ashley and Julian Jones. This is the second home that the Jones brothers have acquired through Lamont Johnson.

R si 3 h 3 ca W as H

IF YOU ARE LOOKING FOR A QUICK, DISCREET SALE, PHONE US TODAY

Assetz Capital funds luxury care home ASSETZ Capital has provided a £6m facility to Macc Group to fund the construction of Abbey Rose care home in Birmingham. Headed by Drs Naz Nathani and Sanjay Agarwal, Macc Group develop and operate residential, nursing and dementia facilities. David Penston, managing director of property loans at Assetz Capital, said: “It is great to see Abbey Rose up and running following the delivery of a complex finance package from Assetz Capital. “The site has been a key part of the local community, having previously been a local pub, so we needed to provide a bridging loan to help acquire the land, which transitioned into a development loan to fund the building’s construction. “The Office for National Statistics predicts that by 2024, the over 65 age group will account for more than 20 per cent of the population, meaning these types of facilities are becoming increasingly important. “The directors at the helm of Macc Group have vast experience in developing modern care homes and delivering care to older people and we have developed a very strong working relationship with the team throughout the financing process. “We look forward to continuing our work with Macc Group as it looks to further bolster its portfolio with more sites across the country.”

Its most recent development, Abbey Rose, was commissioned in May. It boasts 85 bedrooms with leisure facilities including a hair salon, wellness suite, cinema, gym and garden room retreat. In addition to this, the home offers around the clock nursing care alongside a specifically designed dementia unit and bariatric rooms. The firm currently operates six care homes across Birmingham and the West Midlands, with a further two facilities set to open before the end of the year. Naz added: “It is always a pleasure to discuss a project with David. He adds value with his vast experience, meticulousness, and his ability to innovate in order to make a deal happen. “His team understands the property development dynamics very well, and that is evidenced by the complex nature of the loan they have managed to construct.”

Topping out ceremony for new £8.5m facility HENLEY Manor, Hallmark Care Homes’ new 80 bed care facility in Henley on Thames, has reached a major milestone in its construction. The residential, nursing and dementia home, which will be the care group’s 20th facility, had its last roof tile recently installed, signalling that it is on schedule to open in December. Henley Manor is being built at a cost of £8.5million across a one-acre site. Hallmark Care Homes’ managing director Ram Goyal said: “We have years of knowledge and experience of building award-winning care homes. We are excited to be able to create an engaging new care community in Henley on Thames. “Henley Manor will provide residents with a place where they feel safe and supported to live an active

and fulfilled life.” Once completed, the home will provide a spacious, luxurious and sociable environment where family members are encouraged to spend time with their loved ones and participate in activities. Facilities will include a cinema, hairdressers and therapy room. Other communal areas comprise of a café, a celebrations room and numerous dining rooms which will enable relatives to have a meal with their loved ones on occasion. Outside there will be a putting green, several water features and landscaped gardens with raised planters, giving residents the opportunity to get involved in the gardening at the home.

lamontjohnson.com

Hallmark Care Homes’ managing director Ram Goyal and chair Avnish Goyal with the Henley Mayor, Councillor Ken Arlett.

SOLD SUCCESSFULLY

SOLD

MATTHIAS HOUSE TIPTON WEST MIDLANDS

Our success in the sale of CARE HOMES is second to none in the care sector, and has been achieved through the 38 years experience of principal directors, Grayson and Dawn Taylor, specialising solely in the discreet sale of Care Homes and sites/developments for C2 use nationwide.

SUCCESSFULLY

WOODLANDS CARE HOME OSWESTRY SHROPSHIRE

Registered for 38, with all single bedrooms and a 3 bedroom owners flat, the home has been in existing ownership for more than 30 years, and has a ‘GOOD’ CQC rating in every category. Woodlands was sold quickly and discreetly at the asking price to Jeeves Care Homes Limited of Hitchin, Hertfordshire.

OVER 38 YEARS 01937 842 758 EXPERIENCE

“UPFRONT” FEES or INFLATED COMMISSION RATES! Totally Conﬁdential No Obligation

LamontJohnson

P R O P E RT Y ADVISOR S

m.07920 475 440

TO THE CARE SECTOR

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CARE HOME SALES NATIONWIDE

Do you want to ‘Raise your Rating’? Here at Northern Care Consultancy (NCC), our managing director is an Ex CQC inspector. Having worked for the Care Quality Commission for 6 years and a total of 18 years in the Health and Social care sector we now use our experience to help care services rather than just rating them as the CQC would do. We offer many solutions to support, guide and improve service providers in their aim to have a ‘GOOD’ or ‘OUTSTANDING’ service.

Chris Chawner, Lucy Chawner and Peter Black.

Crewe home secures £8.2m refinance deal INSPIRED Life Care, a care home company operating in Cheshire, has secured an £8.2m refinance deal on its new Telford Court specialist care home in Crewe. The funding package, provided by Yorkshire Bank, was negotiated by Peter Black of Snowball Alternative Finance. Telford Court is an 85-bed care home specialising in dementia and mental health. It was developed via an initial funding package, also put together by Peter, which consisted of a deal with father and daughter, Chris and Lucy

Chawner of Inspired Life, contractor Seddons and private investors, alongside lending from Yorkshire Bank. Chris said: “This project has been a long time in the planning. We commenced work on site in 2017 and opened the doors to Telford Court last October. “The refinance deal will allow Lucy and I to continue with our growth strategy in the coming years. “Peter Black has been instrumental in making both deals happen and remains closely involved with our business as we look to the future.”

We are passionate and committed about working with care services who may have got a bit lost in the deep depths of regulation and seemingly endless paperwork or perhaps you feel you had a tough inspection and have received an unfair rating? Just drop us an email or give us a call. We offer a completely free, no obligation initial consultation meeting, where you can meet with us face to face and discuss

your needs. With our friendly and professional approach, we are confident we can raise your rating! Finally, we find our prices are lower than our competitors. So pick up the phone or drop us an email, and we are more than happy just to have that first chat.

Email: AFoster@NorthernCareConsultancy.com Tel: 07950 33 00 17

Independent expertise, nationwide knowledge

specialist healthcare business agents

Let’s face it, most statistics are usually quite boring... ... but at DC Care we’ve got some exciting stats we’d like to shout about!

SOLD

46%

increase in viewings January to August ‘19 vs previous year

50%

of all live instructions currently under offer or sale agreed

£71M

worth of deals with high interest or offers pending

Just a selection of healthcare businesses sold by DC Care during the summer!

When industry knowledge and wisdom are needed, when a discreet sale is desired, our clients choose DC Care to sell their healthcare business.

SALES | ACQUISITIONS | APPRAISALS | CONSULTANCY

01937 849 268

www.dccare.co.uk sales@dccare.co.uk

Barclays deal supports care provider’s growth OPERATOR Renaissance Care has secured an additional £600,000 of funding from Barclays to accelerate its long-term growth plans and finance further improvements to its portfolio of 14 care homes. The deal follows on from the provision of a £4.5m funding package in 2017 to support the development of the company’s existing care homes and planned acquisitions to extend its portfolio. Renaissance Care operates homes across Scotland with properties in Aberdeen, Aberdeenshire, Moray, Perth and Kinross, Edinburgh, East Renfrewshire, North and South Lanarkshire. The investment will speed up the company’s capital expenditure programme to improve its homes, expand capacity and provide the best quality of life to over 600 elderly residents in it care. The group is owned by the Renaissance senior management team and Dow Investments, whose CEO Robert Kilgour was the original founder of Four Seasons Health Care, currently the second largest care home operator in the UK. In less than a decade, Renaissance Care has expanded from 80 employees and a turnover of £2.4m to more than 1,000 staff and a projected turnover of £27m this year. He said: “We have invested heavily in improving our care homes and

expanding our portfolio over the past two years. “Barclays has always shared our vision for growth and the opportunity arose to access further capital to speed up our investment programme. The care sector has unique challenges and we need a banking partner like Barclays which understands the complexities of social care. “Our priority is to provide the best possible care and facilities for our vulnerable elderly residents and our hardworking staff, and this funding improves our ability to do so.” The deal team at Barclays was led by relationship director Helen Hutchison. Jamie Grant, head of region Scotland and Northern Ireland, at Barclays, added: “Our specialist healthcare team has supported the social care industry for more than two decades and we understand the importance of continual investment in improving care facilities. “We have worked with Renaissance Care for several years to assist its growth plans which are underpinned by solid business planning and led by an experience management team. “We are actively lending to the healthcare sector in Scotland and our team can provide specialist expertise at a time where access to social care is becoming increasingly vital to our aging population.”

DEVON - FREEHOLD FOR SALE

On behalf of Devon County Council CARE HOME WITH POTENTIAL FOR SOCIAL CARE USES OR DEVELOPMENT

Kenwyn

Western Road, Ashburton, Devon, TQ13 7ED Contact: agency.exeter@nps.co.uk 01392 351052

Closing date — 7th October 2019 NPS South West Ltd, Venture House, Capital Court, Bittern Road, Sowton Industrial Estate, Exeter, Devon, EX2 7FW (01392 351000) www.nps.co.uk

Catherine Goddard (regional lifestyle manager, Ideal Carehomes), Tracy Taylor (registered manager, Woodthorpe Lodge), Preet Hundal (general manager, Woodthorpe Lodge), Allison Boyle (quality director, Ideal Carehomes), Lawrence Tomlinson (chairman, LNT Group), Nicky Morgan MP and Paul Jones (site manager, LNT Construction)

Home welcomes MP for topping out ceremony THE team behind Loughborough’s latest luxury care home welcomed Nicky Morgan MP for a ceremonial ‘topping out’ ceremony ahead of its grand opening in September. Nicky was greeted by Lawrence Tomlinson, chairman of the LNT Group, which, through its subsidiary LNT Construction built Woodthorpe Lodge. Together with Lawrence, Tracy Taylor and Preet Hundal, the home’s registered and general managers, gave her a guided tour of the home, which is nearing the final stages of construction. The party went on to plant a tree in the grounds to mark the ancient ‘topping out’ tradition, appeasing the spirits who may have been displaced in its construction. Tracy said: “We know the home will make a real difference to the lives of people living in this constituency, not only through the provision of

jobs, but also by giving people a wonderful place to reside so that they can continue to enjoy full and independent lives. “We can’t wait to welcome our residents as they get ready to come and live with us over the coming months.” Woodthorpe Lodge has seen a £10million investment and will provide 24-hour residential and dementia care for 66 residents. Once fully staffed it will also employ more than 50 members of staff. The home has a commitment to increasing its sustainability wherever possible and uses an innovative energy efficient ground-source heating system throughout its 53,000 sq ft site. Residents will be able to enjoy facilities which include a hair salon, cinema room and landscaped gardens, as well as a packed schedule of entertainment and events.

Group receives £19.5m loan OakNorth Bank has provided a £19.5m loan to Care Concern Group to refinance its existing debt package to facilitate a sale and leaseback with Alpha Real Capital. Founded in 1991 by Balbir Johal, Care Concern is a family-run business with numerous sites across Scotland and a focus on general nursing and dementia care. Balbir’s son, Manpreet Johal, took over the business in 2004, helping to lead its expansion from four sites at the time to the 44 sites it has today and a further 13 in development. He said: “The UK population is ageing rapidly, with the number of

people over the age of 85 years old forecasted to more than double in the next 20 years. “A substantial minority of this age group will need some form of residential care which can only be provided in a care home or hospital. “It is with this in mind that our focus is firmly on raising the standards within the care sector, offering a range of unique services designed to enhance the at-home experience, such as: spas, gyms, wellness rooms, and a library, as well as facilities specifically for those with dementia such as reminiscence rooms and specialist gardens.”

57 The health and social care quality compliance specialists! Helen has over 20 years’ experience in management of health and social care services. Helen has managed residential, nursing, day care and dementia services. She has been the area manager for several homes, responsible for co-ordinating them and ensuring compliance.

Blackpool care home sold to local operator DC CARE has completed the sale of Rosehaven Residential Care Home in Blackpool on behalf of the directors of Regency Healthcare. The home is a sensitively converted ‘Porritt’ house in a leafy area close to central Blackpool. As the name suggests, Rosehaven has attractive and well established gardens and rose garden. This property has long been considered one of the most prestigious conversions for residential care in the local area. The business has been acquired by Andrew Cope of ARC Community Care, a Blackpool based domiciliary care provider and owner of The Owls Care Home, which he purchased via DC Care in 2016. Lisa Rushworth, who handled the sale, said: ”From my initial conversation with Fayyaz Chauhdry (director of Regency Healthcare) when he expressed an interest in

possibly disposing of Rosehaven, I knew immediately that this would be an excellent second purchase for ARC’s growing portfolio. “Once a mutually agreeable sale price was agreed, both parties and their solicitors were extremely efficient and cooperative, resulting in an excellent conclusion for all involved. “I look forward to handling future sales of behalf of Regency Healthcare and also ARC on their next acquisition.” Andrew plans to refurbish the property and make it a loving home for the benefit of the residents and ensure they receive personalised care of the highest standard. A daily activities programme has already been introduced and will be continuously improved with the input of the residents. The sale price was undisclosed.

Helen set up Care 4 Quality in 2012, starting out as a care consultant to several homes across England. Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK. Care 4 Quality’s services are to your service’s needs. With consultants spanning the UK, Isle of Man and Northern Ireland, we can offer a range of specific expertise to suit your service.

We work with individual care homes and care home groups, carrying out mock inspections and assisting with quality monitoring in partnership with homes. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements are evidenced. Customers who book quarterly visits are provided with interim support for providers and managers via email and telephone. We offer support with enforcement action, warning notices and notices of Proposal/ Decision issued by CQC. These can be bespoke and can be tailored to your service. We also work with regulatory solicitors and lenders where necessary.

Sectors • Care homes • Nursing homes • Domiciliary care • Support living • Hospices • Respite • Day centres • Mental health services • Complex care

Services

Helen Fuller 01579 324787 07748 142122 helen@care4quality.co.uk www.care4quality.co.uk

Experience counts…

• Mock CQC inspections • Action planning • Auditing (health and safety, good governance, internal) • Enforcement action support • Registration • NOP/NOD support • Factual accuracy challenges • Ongoing support • Crisis management

…when it comes to the seamless sale or acquisition of quality care homes throughout the UK Contact HPC today! Tel 01937 222107 Email enquiries@healthcarepc.co.uk Visit www.healthcarepc.co.uk

Stuart O’Brien, manager of The Two Brewers (left) with Robin Hughes, managing director of Castle View. Carterwood has completed the sale of Willowbrook Care Home, a 75-bed, purpose built, registered facility in Birmingham, to Care Concern Group. The business has been transformed under the ownership of shareholder Paul Willis and is an industry leading facility in the care of elderly people with dementia and mental health needs. Carterwood director Tom Hartley said: “We are delighted to conclude this sale on behalf of Paul and the other shareholders, and it’s been great to work alongside him over the past few months.”

Group welcomes Robin to lead nursing operations SOMERSET CARE has announced the appointment of Robin Khokhar as head of nursing operations. He brings with him a wealth of experience and expertise, and will be building on the focused delivery of care in the group’s nursing homes. Having started his career as a registered nurse, Robin has risen through the profession fulfilling roles such as commission manager, registered manager, operations manager, assistant operations director and most recently as managing director in a care home management consultancy. He said: “The role gives me a wonderful opportunity to build on Somerset Care’s excellent reputation, driving business performance through high customer satisfaction. “Ultimately, the residents are at the heart of what we do – we want to invest and support our nursing services to deliver the highest standards of care.” Sarah Hicks, director of operations,

Robin Khokhar added: “Driving excellence at Somerset Care is at the forefront of our strategy, and based on his experience and expertise, Robin’s appointment is certainly in line with this. “We look forward to working with Robin and sharing the benefits across the group, but most importantly, with our residents.”

Unique Opportunity for a management buy in of a C.Q.C. registered 16 bed residential home for the elderly. An attractive historic country property in a popular retirement area located in North Yorkshire. The home has been successfully run by the same family for over 35yrs and the family wish to retire. An onsight two bed cottage with a courtyard, two car garage, and outbuildings is available for the new care manager.

Please contact with C.V wmarucci@gmail.com

Residents get their own pub RESIDENTS of the new Castle View retirement village in Windsor can now pop in to their very own local. Located on the ground floor, the restaurant bar has been renamed The Three Brewers as a tribute to the popular Two Brewers pub in Park Street, Windsor. There to officiate at the naming was Stuart O’Brien, manager of the Two Brewers, who joined Robin Hughes, managing director of Castle View at the village’s summer party for residents, friends and guests. Robin said: “Established in 1792 The Two Brewers is one of the oldest pubs in the town, but also one of the smallest. “The retirement village is one of the newest buildings, so we thought it would be a bit of fun and a great

tribute for the two to be linked, and our residents certainly seem to agree.” Castle View has two bars available to residents and their guests. The Three Brewers is staffed throughout the day and evening, while the Sky Lounge bar on the top floor offers views overlooking Windsor Castle and operates on an honesty basis where residents help themselves to what they want and note down what they have had. There are happy hours on Fridays and Sundays for residents to get together and enjoy a glass of wine for £1, or Windsor & Eton’s own locally brewed beer for £2. There is also a Castle View Gin Club and wine tasting evenings held from time to time.

80-bed care home gets green light OCTOPUS Real Estate has formally secured planning permission for a major care home development at Blythe Valley Park, Solihull. The planning consent, granted by Solihull Metropolitan Borough Council, will see the 1.4-acre site transformed into an 80-bed care home including extensive landscaping. The new home, to be built on land purchased from IM Properties, is part of Blythe Valley Park – an established two million square feet mixed use development, strategically located in the heart of the UK, surrounded by parkland and leisure facilities. Ashley Heath from the Octopus Real Estate development team said: “Having worked closely with IM Properties and the local planning authority we are delighted to receive approval for the 80-bed care home. “The high-quality design is centrally located at Blythe Valley Park and

sits alongside the new residential developments being constructed by Bloor and Crest Homes. “The site also benefits from being opposite the proposed new neighbourhood centre and has extensive landscaping and facilities. “Its proximity to the amenities of Solihull, in conjunction to the expanding facilities at Blythe Valley Park, will create the ideal environment for a care home ensuring comfortable surroundings for both residents and their families. “The complete delivery of this development will require specialist knowledge at each stage of the project. “Having already successfully sourced the land and secured planning permission we look forward to supporting the construction process and sharing further development milestones with the local community.”

Concept to set new standards for retirement living in North West A MERSEYSIDE care home trust is aiming to set a new benchmark in retirement villages with a multimillion pound ‘utopian’ complex for couples, which will be more like a luxury hotel compared to rival facilities. Stapely Care, established more than 70 years ago, will create this new retirement village, complete with gym, pool and creche, in the soughtafter Liverpool suburb of Mossley Hill. Initial work is about to start on a cinema and a restaurant for guests and families. The development aims to meet the future demands of the next generation who will expect a high standard of maintained dwellings and gardens, in which couples can stay together to enjoy independent, secure lives and entertain their families – including grandchildren – but remain within the wider community. Philip Ettinger, Stapely Care Trustee, said: “Our exciting ambition is to launch a ‘utopian’ retirement village for a new generation who will use our services and want to combine a modern lifestyle with the renowned support which Stapely Care provides. “We will offer those people seeking a higher level of retirement standards a level of facilities previously unavailable in Merseyside. “As a charity we function with the sole commitment of giving of our

Stapely Care Trustee Philip Ettinger. best each day to every resident and patient, and their families, making them feel fulfilled and worthwhile when their personal needs are increasing, all done within a very warm, caring and safe environment.” The new retirement village will offer up to 143 en suite units, with its completion planned in two years’ time. Stapely Care can also provide additional care facilities. The first £700,000 phase is already underway, with four new premium suites completed and a further 15 to follow. Each suite will have self-contained

kitchens and en suite facilities, in White Gables, the site’s Victorian villa, with construction funded by private and trade investment. Stapely Care Retirement Village will be set in its own three-and-ahalf acres of extensive gardens and grounds. Provision will be made for clients’ changing needs, so their living arrangements can evolve to accommodate this evolution. Retirement village residents will be able to enjoy Stapely Care’s present extensive weekly entertainment and events programme.

Domiciliary provider to franchise

NORTH West based home care provider Bridgewater Home Care has announced the launch of its franchising initiative as it looks to expand its services across the UK. With more than eight years of experience in the health and social care sector, the dementia specialist is seeking to expand its presence in the market place through a network of franchisees. Managing director and founder Phil Eckersley said: “We are looking for motivated people who share our values, are passionate about business and have a strong desire to make a difference in the local community. “They may have already succeeded as a leader, manager, professional, teacher or entrepreneur but are ready for a change. Becoming a franchise partner with us offers them the chance to own a business founded on quality with an excellent reputation and market leading practices.” Phil started Bridgewater Home Care in October 2010 after personal experiences of care quality within his own family. He has subsequently grown the company to more than £2million turnover and 120 staff in eight years with an ethos of going ‘above and beyond’.

CARINGPRODUCT NEWS

G360 total bathroom solution services from Gainsborough proves a ‘game changer’ IN UNISON with ‘Gainsborough Specialist Bathing’ rebranding to ‘Gainsborough Specialist Bathrooms’, the manufacturer has strengthened its service offering by introducing the all-encompassing bathroom solution service – G360. G360 Specialist Bathroom Solutions delivers a first in specialist bathroom and wet room design, installation and management. Through expansion of internal infrastructure, resources and staff, Gainsborough can now provide 360-degree implementation for all healthcare facilities. Leveraging more than30 years of expertise in the long-term care sector, Gainsborough has rolled out an innovative programme of support underpinned by the strength of its parent company, Gainsborough Healthcare Group. G360 is a total transformation service that encompasses all aspects of specialist bathroom implementation from concept to completion and beyond. With its flexible customer-centric approach, Gainsborough has the specialist capabilities to provide a turnkey solution that covers every bathroom fixture and fitting – synergising to ensure quality care, maximum safety and long-term value.

By outsourcing all washroom facility installations in care homes, hospitals and rehabilitation units, healthcare providers benefit from significant commercial advantages when choosing G360. Gainsborough acts as a diligent extension to client internal resources through dedicated account managers focused on seamless implementation. Peter Eckhardt, CEO of Gainsborough Health Group, said: “G360 is a game changer within long-term care. “Care home and hospital procurement have a single source for infinite accessible bathroom and wet room possibilities.

Caroline Dinenage

Sameena Ali-Khan

Be inspired at the Future of Care Conference A ONE-day conference is bringing together leaders in the care industry for a programme of inspiring talks and panel debates. Among the speakers is the Minister of State for Care Caroline Dinenage, who will be discussing the latest government plans and key trends in the care sector, plus a host of other high profile speakers, all experts in their field.

ITV news presenter Sameena Ali-Khan has been announced to chair the event which takes place at Hilton City Leeds on October 15. Building the future of care – it starts with you. Enquiries: Early bird tickets and commercial rates are available online at www.futureofcare.co.uk

“ROI from capital expenditure will increase significantly through multiple cost savings and added efficiencies – as we can be trusted to implement complete projects without distraction and performance compromise. “Our specialisms reduce risk and allow providers to continue focusing on their core business. Ultimately, G360 delivers sustainable care excellence through performance leading products and services.” The nationwide team from Gainsborough has the skill set to design, plan, supply, install and service every deliverable within a specialist care bathroom. G360 services provide six key areas

of support: n Power-assisted baths, UK-manufactured by Gainsborough. n Accessible bathrooms and wet rooms. n Transfer, toileting and washing equipment. n Project design and technical support. n Enablement pre-works, installation and project management. n Servicing, maintenance and testing. G360 has been introduced simultaneously with a Gainsborough rebrand so the identity of the business reflects its true personality and capabilities. Peter added: “The care sector continues to evolve at a rapid pace and as thought leaders, Gainsborough has positioned itself at the forefront of both client and service user needs. “The recently introduced brand clearly portrays this dynamic approach, balanced with established stability – all reinforced by our updated strapline. “Our pioneering partnerships will open up a world of strategic benefits assisting with CQC scores and ensuring healthcare facilities are future-proofed against forthcoming care challenges.”

Supplying providers for 60 years SHACKLETONS has been supplying the UK’s leading residential care home providers with design-led traditional and contemporary healthcare furniture since 1959. From new builds to refurbishments, we work closely with our customers throughout the whole process to create a care environment which is safe, practical and stylish. Care is a core value at Shackletons. We don’t just design and manufacture furniture; we create a comfortable and enjoyable experience. We believe that a care environment should feel like a home from home. As a result, every piece of furniture is designed and created to be stylish and comfortable, with modern fabrics and contemporary shapes. And just as

importantly, these pieces are highly practical and appropriate for the consumer. Our 60 years’ experience of furniture manufacturing heritage is a tremendous foundation which, over the last 12 months, has allowed us to further expand and enhance our range of furniture, dining tables, dining chairs, beds, occasional tables and cabinetry. Shackletons will be exhibiting at The Care Show, Birmingham NEC, this year located at stand E70. At Shackletons we have care and customers at the heart of our business. Come and join us on October 9 and 10 to experience our vision of producing design-led, healthcare furniture first-hand.

Gerflor floorings complete Hospice transformation WHEN the ACCORD Hospice in Paisley, Scotland, needed to modernise its Inpatient Unit, which offers specialist palliative and end-of-life care for people with complex needs along with support facilities for their families, the uppermost driving factors were infection control, comfort and aesthetics. The resulting £1.1m refurbishment project has transformed and upgraded the facility bringing a fresh, contemporary feel to what was an outdated 20th century building. Amongst the high-performance products chosen was Gerflor’s Taralay Impression Control vinyl flooring which added an attractive appearance, hygienic qualities and carpet-like impression to the main corridor, lounge, offices and circulation areas, while 19db Taralay Impression Comfort provided extra sound insulation within the bedrooms. Rather than re-build the Hospice, the building was re-configured within the existing walls and refurbished internally. The new ACCORD Hospice Inpatient Unit now comprises eight single rooms with en-suite wet rooms and space for families

staying overnight. Previously, some rooms were shared-occupancy and none had en-suite facilities. The rooms also have patios opening to communal gardens which maximise natural light and unite indoor and outdoor areas. Most importantly, the nurses’ station has been repositioned to an improved, central location. Enquiries: Call 01926 622600, email contractuk@gerflor.com or visit www.gerflor.co.uk

Beaucare launch CareClean™

BEAUCARE® Medical announces the launch of their CareClean™ premium concentrated laundry range, the new lines include bactericidal laundry detergent, fabric conditioner, destainer and sanitiser dedicated for use in professional environments including the care industry. The range is a cost effective solution which incorporates a powerful bactericidal action, along with the capability to work at low temperatures and deal with severe soilage problems. The detergent incorporates a spring fragrance

for long lasting freshness. All of the range is designed for use through Beaucare’s automatic dosing machines, ensuring ease of use for the care home laundry staff. They are available in 20, 10 and five-litre durable plastic tubs with secure screw lids for safe storage. Full product information literature is available on the range. Enquiries: For further details on the CareClean™ Laundry, contact the sales team on 01423 878899.

CARINGPRODUCT NEWS

apetito supports Professional Care Worker’s Day APETITO, creator and supplier of meals for the health and social care sector, is sponsoring the Professional Care Worker’s Day on September 4. The Professional Care Worker’s Day is organised by the National Association of Care and Support Workers – a professional body for care workers that strives to improve the industry and give care workers the respect and recognition they deserve. The day is a celebration of care delivery and those who work tirelessly to provide it. A national event will be held in London, supported by regional ones across the country, and individual organisations holding their own. Lisa Delaney, care homes sales manager at apetito, said: “We’re absolutely delighted to be sponsoring the NACAS Professional Care Worker’s Day. “As an industry we need to do as much as we can to celebrate the great work care workers do. It’s an amazing and rewarding career, and without the care and dedication of care workers, many of the standards in dining we push to achieve would not be possible. They’re a credit to the sector.” The theme for this year’s events focuses on well-being. Care workers attending will receive free gifts and be invited to consultations with physiotherapists, psychologists and

Lisa Delaney nutritionists, along with more ways to help them look after themselves better, all designed to reward and reaffirm the important work they do. Karolina Gerlich, chief executive of NACAS, added: “We are very happy that apetito are sponsoring the event and supporting us in promoting the value and importance of people working in social care. As a big sector supporter apetito are a great partner in helping us make the day a huge success.” apetito has recently won a third Queen’s Award for Enterprise– the UK’s highest business accolade – this time for sustainable development.

Open doors to independent mobility and improve the health of your residents PROMOTING and facilitating independent mobility of residents in care homes can have a big impact on resident’s happiness and their overall wellbeing. Being able to move around freely will give residents a sense of achievement and purpose. It also has a positive impact on their families. How then do care homes achieve this and adhere to Regulatory Reform (Fire Safety) Order 2005? It can be tempting to hold fire doors open with other objects. However, this is illegal and in breach of fire safety regulations and could lead to heavy fines and even imprisonment. Dorgard, a fire door retainer, works in tandem with the door closer on your fire door, enabling you to legally keep your fire doors in the open position, allowing residents to move without difficulty throughout the premises. On detecting the fire alarm the Dorgard will lift its holding plunger allowing the fire door to close. Being battery operated the Dorgard is quick and easy for your handyman to install. It is a simple and legal

solution with big impact. There are several types of Dorgard to meet the requirements of all care providers. For small and medium settings with low or normal noise levels the original Dorgard is ideal. If your setting is very noisy the Dorgard SmartSound would be best suited with its enhanced sound recognition. For large premises with a multitude of fire doors the Dorgard Pro provides the best solution and can incorporate up to 500 fire doors in one system. Pro also offers a ‘one glance’ check to verify that the entire system is functioning correctly.

Make the transition to technology as painless as possible with Cura LIKE it or not, technology has crept into our daily lives. And now, it has a rapidly growing role in the long term care sector and the ageing population. Tech-savvy care homes now use powerful Tablets and other mobile devices at the point of care delivery to ensure the appropriate care is delivered and on a timely basis. Care providers have been slow to embrace technology with typical fear of technology and change. The lack of IT knowledge is just one of the reasons why care providers avoid going digital. The change required in processes and procedures is all too often overlooked or under-played. The reliance on “good-old paper” that cannot be accidentally deleted is a real factor and change management has to recognise the degree of change many older care workers have to go through before they are comfortable with an alien way of doing things. John Rowley, senior sales manager from Cura Systems has been a long term proponent of the use of technology in the care sector. He said: “The care home industry is way behind in terms of adopting technology. “We at Cura will continually bring care to the next level by working towards more innovative ways in the advancement of technology.” Cura understands the significance of such issues. Cura technology and processes are designed to make the transition as painless as possible and gain the buy-in from care givers so that the adoption of technology is seen to benefit the caregivers and lead to durable improved performance Given the plethora of care management systems now available, it has become a mind boggling exercise to weed out the offerings that are good at a specific aspect of the provision of care.

Cura has taken a different approach, the system has adopted an allin-one approach with the widest functionality in the market. Its Tablet version, designed from the ground up for caregivers, is largely intuitive and requires hardly any training. But it’s not just about adopting technology. It is about managing the transformation to a new opportunity for the care providers to improve the way care is delivered; admission process, medication management, documentation of residents’ records, and sharing of vital information in the care ecosystem. In recent statements, CQC has also urged health and care service providers to embrace innovative digital technologies to improve care delivery. Technological innovations such as care apps and tablets that can help to take more control over care. With the inevitable onward march of care systems and compliance with CQC’s vision 2021, care homes need to be implementing or at least preparing to go digital. Cura is at the forefront of technology innovation and transforms caregiving. We support care homes of all types and sizes, whether that be a family run, single care home, a larger care provider, or those providing specialised care to service users with complex care needs. Cura Systems ensure that you get the most out of our all-in-one care management system and be handheld through the going digital process. Bring genuine person-centred care a step closer and give your care home a competitive advantage. Speak to our customers to fully understand the Cura Systems way of going digital. Please quote “Caring UK Magazine” while booking your Cura demonstration to get your free ‘Go Green Bag’.

CARINGPRODUCT NEWS

Sandpiper Singers spark dementia conversation

Chantelle receives a flower bouquet from Gordon Cochrane, CEO of Healthcare Homes Group.

Chef honoured for 30 years’ loyal service A CHEF at The Manor House care home in North Walsham has been thanked and celebrated for her long service to the home. Chantelle Lown, who lives in the town with her husband, Mark, has worked at The Manor House for 30 years, having started her career at the home as a care assistant. After spending 12 years in a care role, she became the head chef, and now runs the kitchen for the home, which cares for up to 48 people. The team and members of Chantelle’s family recently came together for a special presentation, which consisted of a bouquet of flowers, gift vouchers, a certificate and badge, delivered by Healthcare Homes Group CEO Gordon Cochrane. He came to personally thank her for her dedication and to celebrate her loyal commitment. The food at the home is often praised, and some of the comments on the independent review website carehome.co.uk – where the home is rated as 9.6 out of 10 for its overall service – specifically mentioning this,

such as “The food on each occasion could not be faulted” and “The food is excellent.” Home manager Paula Pawsey said: “It was wonderful to be able to show Chantelle just how grateful we are to her for her 30 years of commitment and dedication to our home. “She really cares about everyone here and takes great pride in running an efficient kitchen, with dishes that everyone loves. “She puts her work and our residents before anything else and will do anything to support the home and the people living here. “She has a fantastic relationship with everyone she works with and the residents adore her. “We’re extremely lucky to have her with us and on behalf of everyone at The Manor House I would like to say a huge thank you to Chantelle.” Chantelle added: “I would like to thank the company for my recognition and appreciated my fellow workers coming to the celebrations. I enjoy my work at The Manor House and I can see myself being here for another 30 years.”

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RESIDENTS at Sandpiper Care Home in Alford have formed a choir to raise awareness of dementia. The aptly named Sandpiper Singers performed a selection of songs on Cupcake Day – a campaign by the Alzheimer’s Society – to raise awareness of dementia and fund pioneering research. The eight-strong resident choir sang renditions of Que Será Será and Don’t Sit Under the Apple Tree during their first public performance to an audience of family members. Kelly Davies, home manager at the Tanglewood Care Homes’ operated facility, said: “The aim of the day was to raise awareness of different types of dementia and create an interactive opportunity for both the residents and their family members to engage in. “Singing makes our residents smile and laugh – and many people have a special connection to music which can be particularly powerful for

people with dementia. “The fabulous singers practised regularly ahead of the event and, despite being slightly nervous about performing, they were all over the moon at the opportunity. “The choir was only formed four weeks prior to the residents’ first performance, but they have already asked if they can make this a regular affair.” Following the performance, residents and family members were joined by Sue White, the information and advice service manager at Age UK in East Lindsey. Sue is also a dementia specialist speaker and regularly visits care homes to raise awareness of the disease. Sue opened her talk with a word association bingo-related game for the residents to play before speaking about the different types of dementia and engaging in a Q&A session with the residents’ family members. Activities co-ordinator Haf Evans and resident Jo Andrews

Residents get mobile with new minibus A SHROPSHIRE care company is helping to get its residents mobile after using a generous £15,000 donation to purchase a new minibus. Coverage Care Services, which is the leading independent provider of 14 care homes across the county, invested in the wheelchair-friendly minibus for Montgomery House in Shrewsbury following a request from residents and a donation from Telford firm Fodens Solicitors. The bus is now being used regularly for outings into the community. Haf Evans, activities coordinator at the home, said residents were delighted to be able to go on more spontaneous trips as well as organised outings. She added: “Residents were asked to fill in a questionnaire on what they wished the donation to be spent on and the majority said a minibus. It was very much their choice and we have been here, there and everywhere in it. “Residents have enjoyed outings to take part in a Dementia Friendly Choir Service, coffee mornings and other activities. “It’s incredibly important to us that our residents get to take part in activities outside of the home and the new bus is making this much easier for everyone.” The generous donation was made

by Fodens Solicitors following the opening of its head office near Telford. The £15,000 was given to the home’s Comfort Fund and residents and staff have spent some time deciding how best to spend the money. Residents were asked to complete a survey which included a list of ideas such as a wheelchair accessible greenhouse and gardening aides but the majority decided a new mini bus would be the most beneficial. Coverage Care chief executive Chris Wall said: “We are very grateful to Fodens for choosing to support Montgomery House and we feel residents and staff have made a magnificent decision. “The new minibus is helping residents to get out and about in the community more, socialise and take part in activities outside of the home, which is tremendous.” Stephen Foden, director of Fodens Solicitors, added: “We are delighted staff and residents at Montgomery House have decided to invest the money in a new mini bus. “It’s so important for residents to maintain links with their local community and the new bus will provide greater freedom and flexibility for them to go on outings and take part in group meetings.”

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