Caring UK Weekly - Issue 5

Issue 5 29.04.20 We are committed to supporting customers in these unprecedented times, please do not hesitate to get in touch with me or a member of my team to talk about how we can help Derek Breingan, Head of Health and Social Care 07818 454674

The weekly online newsletter for the care sector

Colleagues expected to quit – claim BRITAIN faces a social care crisis with four in five care workers expecting colleagues to quit – with low pay being one of many factors amid the coronavirus danger, new research has found.

The survey, conducted

by Survation on behalf of GMB, shows 79 per cent of respondents thought it was likely the care sector would see staff shortages as people were unwilling to work at current levels of pay amid the increased risk posed by Covid19. Meanwhile, as thousands of NHS staff tests are deemed ‘not up to scratch’, it emerged 99 per cent of care staff have said they have not been tested.

Other findings from the survey of more than 2,500 care workers include: n Almost three quarters (71 per cent) think colleagues will die after being infected at work. n One in five care home workers said they had considered quitting over the lack of PPE in their workplace. n Almost half (44 per cent) still haven’t got adequate PPE. n 85 per cent of those without adequate PPE feel their health is being put at risk. n 86 per cent are worried they

will pass Covid-19 on to their family or household.

Rachel Harrison, GMB national officer, said: “Care workers are expected to keep our loved ones safe with inadequate protection, poverty wages and a pittance in sick pay if they get ill.

“They’re terrified – not just for themselves, but for the people they look after and their families at home.

“This isn’t just about money – care workers are so committed to the people they care for.

But you have to ask yourself if you’d risk your life and the lives of your family for less than £9 an hour, some on no sick pay and not even the basic equipment to keep you safe – because that’s what we’re asking care workers to do right now.

“Our care workers are fighting a war against this pandemic – that’s why GMB is calling for an active service payment and sick pay to be paid at the National Living Wage for all care workers.”

GMB recently staged its first Facebook Live virtual rally for carers – recognising social care workers deserve more for their work and demand they get the PPE they need to protect them.

‘Hero’ Joe is nominated for award

Residents at a care home in Welshpool received a special visitor when a staff member turned up to work with an adorable, five-day-old lamb. Maintenance operative Andrew Whitmore works at Llys Hafren care home, which is operated on behalf of Powys County Council by Shaw healthcare. He borrowed the orphaned lamb from friend and local farmer Brian Ellis and, after checking in with the home manager, arranged to bring it in. Residents and colleagues were delighted to meet the special visitor, with many of them taking the opportunity to pet and even bottle-feed the cute creature as it made its way around the home.

Care worker Pauline Hamer is pictured with the lamb.

A BIG THANK YOU

FROM ALL OF US TO ALL OF YOU FOR ALL YOU ARE DOING TO KEEP OUR MOST VULNERABLE SAFE AND HAPPY …

WE’RE IN AWE OF YOUR SELFLESS HARD WORK AND DEDICATION.

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A MEMBER of staff at a Warrington care home has been nominated in a regional initiative to acknowledge going ‘above and beyond’ during the coronavirus pandemic.

Joe Ward, activity manager at Orchard Care Homes’ Green Park in Great Sankey, has been nominated as an everyday hero as part of the BBC’s North West Heroes recognition programme.

Home manager Melisa Thompson said: “On behalf of all the staff and residents, we are extremely proud and grateful for all of Joe’s hard work and attention to detail.

“He has gone above and beyond and thought of innovative ways to create positivity and promote a one-team ethic. This nomination truly recognises all the hard work that Joe has put into making sure residents are kept happy and entertained.”

Joe and his team have been working tirelessly to keep up spirits in the home, making sure residents have smiles on their faces and getting them involved in fun activities around the home.

From sourcing all sorts of goodies from the local community to creating a staff break area, the activities team has been busy and everyone at the home couldn’t be prouder.

Joe added: “This is a lovely gesture, but not deserved by just me. The whole team is pulling together and being the Green Park Heroes that we need.”

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CARINGWEEKLY

Caring staff move in with residents to protect them STAFF at the White House in Teignmouth have temporarily moved into the care home to protect residents from coronavirus.

The care assistants realised they could not guarantee social distancing as the residents all have dementia.

They wanted to move into the home in order to minimise the risk to the residents, and have now been living there for a month.

Registered manager Demelza Lamport Coles said it was the care assistants who fronted the idea of moving into the care home.

“A lot of the staff came to me collectively and said I think this is something we should consider,” she added.

This incredible sacrifice has meant they are unable to go home and see their own families.

Many of them have had to make arrangements for other family members to take care of their children in order to do this.

Katie Smith only started working as a care assistant at the home recently.

She was nervous about the lockdown at first, but is remaining positive: “The positive of us all being here is the residents all seem a lot calmer,” added Katie.

“Seeing the same faces each day has made a massive difference.

“The thing that keeps me going is the staff and the residents, because

Katie Smith

it’s just like one big family living together.”

Sorelle Martin, domestic and maintenance co-ordinator, echoed this.

She said: “We all try and keep each other’s morale up and the residents have fun with us as well. They seem very calm – the majority of them are eating better.”

The team has organised video calls to connect residents with their families.

The care assistants are working their regular shifts to ensure they all have well-deserved breaks from work.

Tushar Shah, director of Centrum Group, which runs the home, concluded: “During this crisis it has been heart-warming to see our staff put the needs of our residents ahead

Sorelle Martin

of their own and moving into the care home to self-isolate.

“The crisis is a challenge for all of us, however those living with dementia will not be able to understand the concept of social distancing and self-isolation.

“The only way the staff could protect and care for our residents was to move in with them.

“What has been really positive is how the lock-in to the home has allowed the residents and carers to develop a stronger bond.

“We always knew that care staff were superheroes, but this pandemic has brought the best out of all key workers in society. For this, our residents, their families and local community are really grateful for their sacrifice and dedication.”

E T I S AYCTION D 0 3 E

A Basildon care home has launched an appeal to the public for old photographs to ensure its VE Day celebrations can still go ahead despite closing to all visitors. Mundy House is asking for pictures and memorabilia of the town and surrounding area to help spark conversation between the residents ahead of the anniversary on May 8.

Resident Rita Sparrow (pictured) said: “We fully understand the importance of stopping our face-to-face contact with visitors to help minimise the risk of us becoming poorly. VE Day is an important day for many of us and it’s great that we can think of alternative ways to celebrate like reminiscence activities.

Looking back on old pictures of our town will be a great way to mark the special day.”

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CARINGWEEKLY

Resident celebrates her 100th birthday GWENDOLINE Ware, better known as Gwen, has celebrated her 100th birthday at Windsor Court care home in Wetherby.

Staff at the home gave Gwen a special birthday despite their original party plans being cancelled due to the coronavirus isolation guidelines.

Deliveries of flowers, balloons, presents and cards including a special card from the Queen filled Gwen’s room as she enjoyed FaceTime calls with her family and friends, plus the Lord Mayor of Wetherby, Councillor Galan Moss, and the local fire brigade who sang happy birthday to her.

Gwen’s loved ones created a special video wishing her a happy birthday featuring well wishes from many of her family, friends and neighbours.

She said: ‘”I would like to thank the fantastic staff at Windsor Court for making my birthday so special even though I couldn’t spend it with my friends and family like we had originally planned.

“The staff here treat me like family. I couldn’t ask for anything more.”

Gwen was born in 1920 and raised in Battersea along with her four siblings.

She has fond memories of her childhood but confesses to never really enjoying school and therefore decided to leave education aged 14 to work in a hat factory in Chelsea.

Gwen met her husband Alfred Ware at a dance at Battersea town hall, however at the time she was actually on a date with someone else.

The pair married in 1942 and share three children, four grandchildren and six great grandchildren.

When the war began, Gwen’s father asked her to leave her job as he was worried about her travelling safely.

It was then that she relocated to Bournemouth and began working in a candle making factory, returning to hat manufacturing in later life.

Platform created to unite care providers Gwen Ware celebrates her 100th birthday at Windsor Court care home in Wetherby.

Gwen remembers times being difficult throughout the war and how she and her husband would often make their own clothes.

During the war, Gwen recalls one Friday night a flying bomb came over her house during an air raid. She hid under the staircase with her husband and waited.

“The siren had been going off for a while, but nothing had happened,” added Gwen.

“When the flying bomb eventually came over our house I was peeling potatoes in the kitchen.”

Home manager Paula Mountjoy concluded: “Gwen is an incredibly special lady. It is important to us when we have a birthday to make that resident feel super special and it was great to see how excited Gwen has been.

“It was our pleasure to organise everything for Gwen and we will ensure she celebrates with her loved ones as soon as she can.”

A PROVIDER and website developer have teamed up to create a free online platform to help ensure that people continue to receive essential care.

We Do Care (London) Ltd has teamed up with Ficode Technologies Limited to develop a communication portal for West London providers to support each other through the ongoing coronavirus pandemic.

Further to the CQC’s guidance that local care providers should co-operate and co-ordinate to ensure their clients receive continuous care, the operator approached Ficode to create a portal which will enable providers to do just that.

Ficode donated their time and created the site free of charge. There are already 30 providers registered.

Sam Cameron, managing director of We Do Care (London) Ltd, said: “When the CQC issued guidance that local care providers should be communicating with each other, we realised there was no easy way to

do that. We had the idea to create a hub which would allow registered providers to keep each other informed and assist each other during this difficult time, but we didn’t have the technical skills to create it ourselves.

“So we put a post on Facebook to ask if there were any generous website developers out there who could assist us for love not money.

Ficode offered to help and within a week, created and launched the West London Care Provider Partnership forum.”

The forum is a hub where care providers can share information, advise each other and ask for cover if they are experiencing staff shortages.

This ensures that nobody in the community who requires support is left without the essential care that they need.

Membership is free for all care providers based in the West London area and all information is private and secure.

Messages of love from care home’s residents AN ACTIVITIES organiser has revised plans for spring with a programme of entertaining and healthy new coronavirus activities that can take place wholly within the care home.

This is in response to one of the toughest coronavirus challenges – the need to keep life as normal as possible for care home residents living with dementia.

Richard Dempslake, of Camelot House and Lodge in Wellington, said: “It’s vital to keep boosting the morale of our residents, many of whom are confused and worried by the need to observe restrictions on visitors or don’t understand why they can’t enjoy going on their usual local outings.

“A great way of doing this is to keep our residents engaged and active in the way best suited to each individual, which we’re doing using a two-pronged strategy.

“First we’re ensuring we provide a

varied programme that will keep everyone entertained and give them appropriate opportunities for physical exercise as well, with some great games and activities for all levels of mobility.

“Second, we’re working really hard to minimise the impact for those residents who normally enjoy regular visits from family and friends by making sure they can talk to or otherwise communicate with them as fully and as frequently as possible via phone calls, Skype calls, social media and emails.

“We’ve also had some lovely messages from members of the local community – as well as a beautiful selection of pictures painted by children at Taunton’s Mama Bear’s Day Nursery – and would like to thank everyone who has been in touch. Your kindness and support is hugely appreciated.”

Camelot House and Lodge is run by the Camelot Care group.

Kay Hawkins and resident Barbara Timms.

New salon lifts residents’ spirits ACTIVITY staff at Barnes Lodge in Tonbridge opened ‘Roll Your Own’ salon to residents so they could still get their hair done.

With residents missing their regular restyles, social activities facilitators Kay Hawkins and Debbie Long took over the care home’s salon, inviting residents in for a pamper and pick me up over a cup of tea.

Doing their best during hard times, the ladies have been offering hair washes, blow dries and styling as

some of their services, determined to keep a smile on the residents’ faces.

General manager Nicky Pett said: “Most of our residents are regulars with the hairdresser, so they’re all missing her a lot at the moment.

“Kay and Debbie’s salon has been a huge hit with everyone, and they’ve had plenty of visitors.

“It keeps a bit of normality and routine for the residents too, which is really important during these difficult and unprecedented times.”

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6

CARINGWEEKLY Residents and staff of Dene Holm Residential Care Home in Northfleet are keeping a calm and relaxed environment with a spot of pampering.

Offering manicures and hand massages, activity staff are ensuring the residents can still enjoy some normality, as well as keeping the routine in their day. General manager Christine Hutchinson said: “During difficult times people say it’s the little things that bring us the most pleasure and we’re certainly finding that to be true. Whether it’s free Easter eggs or a fresh manicure we’re finding plenty of joy in every day.” n Lea-Ann Shaw is pictured giving resident June Smith a manicure.

Operator calls for Befrienders as chairman’s children trial scheme FAMILY-led Morris Care has issued a call for volunteer Befrienders to spend time with residents missing the company of family and friends.

Helping set the ball in motion, young members of the Morris family volunteered to trial the Befriender concept and were a huge hit immediately across the homes.

The call is now being extended to residents’ families and the local community, who may be able to give up some time to make a difference.

In addition to providing company and a listening ear to residents, the first new Befrienders have helped residents to connect with families using WhatsApp, FaceTime and Skype, walking around the gardens and grounds the homes enjoy, as well as playing games, joining in

activities and generally socialising and befriending residents.

Katie Morris said: “Our staff are working incredibly hard caring for our residents, but inevitably, they are missing their regular visitors.

“These are extraordinary times but if we can find the right people to give up some of their time, it will make a huge difference. We are looking for kind and compassionate people who are IT-literate and enjoy social interaction and making friends and we welcome all enquiries.”

Befrienders will be health checked and prepared for their new role through an easy e-learning programme before joining the teams with plenty of support and practical guidance within the home environment.

Freya puts care home residents in the picture AN ARTISTIC Somerset girl whose mum works at a Bridgwater care home is putting her time during lockdown to good use by producing unique hand-drawn pictures for the pleasure of residents.

Fourteen-year-old Freya Hawker suggested to mum Jess, deputy manager at Avalon Nursing Home, that the people with dementia who she supports might be cheered up during the current lockdown by some pictures drawn especially for them.

Jess said: “My manager and I thought this was a lovely idea, so we worked together to draw up a list of the things our residents take pleasure in, asking for personal favourites wherever possible and drawing on our knowledge of their likes and dislikes in other cases.

“Freya is a really talented young artist and she has been working so hard to produce individualised pictures that will bring pleasure to the residents at Avalon.

“Many of her sketches are now adorning the walls in the home, with some on display in shared spaces such as the lounges and corridors, others in residents’ own bedrooms.”

Freya, who lives in Taunton, added: “This has been a lovely project for me while I’ve been confined to the house over the past few weeks.

“I love to draw, and it’s really nice to think that the pieces I’m producing are bringing smiles to the faces of

Freya Hawker with her pictures. the people with dementia who Mum supports.

“Coronavirus has made life hard for lots of people, and I think it’s particularly cruel for people living with dementia who find it difficult to understand why social distancing is so important.

“Mum and the other people who work at Avalon are doing everything they can to keep life as normal as possible but lots of residents are missing visits from family and friends so anything we can do to make life happier for them is good.”

Campaign appeals for support A CARE home group is calling for fundraising support for its digital ‘Adopt a Grandparent’ scheme – which has seen more than 72,000 people sign up from around the world.

CHD Living is looking to establish ‘Adopt a Grandparent’ as an independent, not-for-profit organisation for public benefit, creating an app to facilitate, streamline and speed up the ‘adoption’ process.

Given the thousands of sign-ups, the operator is now looking to develop an app to help orchestrate and manage the pairing process – and, having provided seed funding to get the project this far, is now looking for public fundraising support to help get it off the ground, as it opens up the initiative to other care homes across the world.

Aimed at combating loneliness and encouraging companionship, the initiative is centred on digitally connecting the public with care home residents, helping them to form meaningful, intergenerational friendships.

The campaign devised by CHD Living, a Surrey and South London-based care home group consisting of 13 residences, two

specialist rehabilitation centres and a domiciliary care business, was initially launched last autumn and looked for local volunteers to physically visit the home to meet and bond with residents.

However, given the ongoing coronavirus crisis and the current restrictions on movement, the group decided to take the campaign digital – aiming to harness video technology to spread the message further and encourage connections from anywhere in the world.

Shaleeza Hasham, head of hospitality, communications and commissioning at CHD Living, said:

“We’ve been absolutely astounded by the sensational response to our campaign. It’s been a complete whirlwind the past few weeks, but one that’s brought in much-needed positivity at an incredibly testing time for the care industry.

“Some of the messages we’ve been receiving have been so lovely, and we’ve been pairing up people, facilitating video calls and encouraging communication; the start of which has been extremely heart-warming.”

“By raising the funds to develop the app, we can get people involved far more quickly, helping to

ensure all of the necessary admin and safeguarding procedures are undertaken swiftly and speeding up the process of connecting those in need.

As the campaign continues to grow, the group has been contemplating necessary next steps to ensure that those who have expressed an interest in the scheme can be assigned someone to keep company, and have decided to embrace technology by developing an official ‘Adopt a Grandparent’ app, which will safely pair participating care home residents with volunteers and facilitate safe video communication.

To make this happen, CHD Living is currently in the process of registering the ‘Adopt a Grandparent’ scheme with the charity commission as a social, notfor-profit enterprise, which will run independently.

The group is asking for public support in fundraising to launch the charity, as well as for the development of the app and the forming of partnerships with other care providers, enabling as many residents as possible across the globe to participate in the programme.

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CARINGWEEKLY

Traci stays in touch with her customers over the telephone

Residents deliver powerful message to the community WAR veterans at an HC-One care home in Leeds are urging the community to stay at home by delivering a powerful message during lockdown.

Staff at Rievaulx House have taken individual photos of residents holding up cards displaying the message ‘We went to war for you, stay at home for us’.

The photographs deliver a strong message in order to encourage people to do their bit to overcome the battle against coronavirus.

Home manager Rachael Hall said: “Our residents are extremely passionate about people following the guidelines and staying at home to protect us all from the spread of coronavirus.

“I was exceptionally proud to

see them come together to spread the word with these creative photographs.

“Seeing these images really helps you realise that staying indoors to keep family, friends and neighbours safe isn’t a big task.

“We are all in this together and are committed to keeping everybody safe during this pandemic.”

One of the residents delivering the message in the photographs worked as a switchboard operator as a young girl during the war, while another worked as a machinist making parachutes.

Rachael added: “It was fascinating for the team to hear residents’ stories from the war, such as jobs they had during it, and their contribution to the war effort.”

Rosemary Conley boosts live-in carers’ wellbeing LIVE-IN home care provider The Good Care Group has partnered with Rosemary Online to boost the physical and mental wellbeing of its carers who are working tirelessly through COVID-19 lockdown stipulations.

For the next few months Rosemary Online will be offering the operator’s carers free access to the exercise videos and healthy eating recipes, as well as chat forums, coaching support and blogs.

Dominique Kent, MD of The Good Care Group, said: “The partnership with Rosemary Online came about because we wanted to do something to celebrate the amazing dedication of our wonderful carers, so many of whom are working for longer than usual at the sacrifice of seeing their own loved ones to ensure that our clients are safe.

“In addition, they are remaining inside in isolation with their clients to ensure they are not exposed

to coronavirus. We recruit carers from overseas also, and with the travel restrictions currently in place many are not able to return home, so are instead choosing to isolate themselves in local hotels to minimise the risk to the clients.

“Our ethos is very much personcentred. It is not just about delivering high quality care, but also companionship while delivering the very best healthcare outcomes.

“Through maintaining the wellbeing of our staff, we’re helping them to be their best selves to support their clients through this intense and challenging time.

“As Rosemary Online has been helping people to feel good about themselves for many years, we feel that this is a really positive partnership.”

This initiative is the first time that Rosemary Online (owned by Digital Wellbeing Limited) has worked with a care provider in this way.

TRACI Baker has worked at Bluebird Care Stroud for almost two years.

She began her career after she cared for her terminally ill father.

This gave the inspiration to start a career in the care sector, something she had wanted to do for a long time.

Traci added: “It’s a vocation that requires meeting the emotional as well as the physical needs of each individual. For me, I have the best job in the world.”

Unfortunately, under government ‘shielding’ advice, Traci is in selfisolation for the next 12 weeks However, with the help of her line manager, she has been able to stay in contact with a few of her customers with regular phone calls.

Traci calls them to check on their well-being and reports any concerns back to the office.

She likes to encourage laughter when speaking to her customers, but is also happy to talk through any of their concerns.

Traci even organised a quiz for some of Bluebird Care Stroud’s customers to complete in their own time to keep them entertained.

She is hoping to continue with this for the foreseeable future.

“Our customers may well be out of my sight, but definitely not out of mind,” Traci added.

Traci Baker “What I look forward to when this is all over? To give them all a great big hug.”

Gareth Powick, director of Bluebird Care Stroud, concluded: “Traci is a great help to the customers she is speaking to; they have all said how grateful they are.

“She truly understands what they are going through.

“We are all looking forward to Traci getting back to work when she is safe to do so, but her efforts to remain in contact with her customers is a testament to her character.”

Charity recognises value of care in emotive new video A CARE group has captured some heart-warming images and videos from across its homes, extra care housing sites, community living schemes and home care, to create a touching video highlighting the tremendous efforts of the charity’s social care workers.

Over the past few weeks Brunelcare has been collating footage in an effort to recognise how vital each role at the charity is, how every role can make a huge difference and how passion for care is at the forefront of what the organisation does.

CEO Oona Goldsworthy said: “The video is so emotional and really does capture what we do at Brunelcare, not just during these uncertain

times, but each and every day.

“It’s vital that care workers are given the recognition they deserve as the roles they play are vital to how we operate as a charity.

“I feel so privileged to be a part of the organisation and the video will explain why. It really is amazing.”

The two-and-a-half minute video includes a collection of carers talking about their day-to-day role during coronavirus.

It includes residents and tenants holding up signs and speaking messages of love to family and friends, and it even shows carers, residents and tenants dancing outside in a bid to boost morale during isolation.

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CARINGWEEKLY

Care group provides meals for people in its local community In-home care firm recruiting for an additional 3,000 staff IN-HOME care provider Caremark Limited is recruiting for 3,000 front line care and support workers to support elderly and vulnerable clients in their own homes during the coronavirus pandemic and beyond.

The move comes as health secretary Matt Hancock unveiled a four-point social care plan amid the national coronavirus emergency, which includes a campaign to recruit 20,000 more social care staff over the next three months.

“The epidemic is exacerbating existing staff shortages, while creating bigger demands for our services,” said David Glover, managing director at Caremark Limited.

“Coronavirus has led to care and

support workers having to self-isolate, hospital discharges increasing, a rise in the number of people convalescing at home and relatives being unable to visit their family to provide care.

“This perfect storm means we urgently need to recruit 3,000 care and support workers nationwide in order to bridge this gap and make sure people can access the excellent care they deserve.”

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CHEFS of residential care group Sanders Senior Living have begun to produce an extra 200 hot meals every week in an effort to help the vulnerable during the coronavirus crisis.

The recently established and expanding care home group, derived from the Runwood Homes organisation, consists of two services; Claridge Place in Solihull and Graysford Hall in Leicester, and both have committed to an initiative to help feed the vulnerable.

The teams, who care for older people, including those living with dementia, wanted to do their bit during the lockdown period, when so many people have been affected by changes in regular services and accessibility to basic requirements.

To set up their voluntary food support initiative, each home has reached out to local charities, volunteer organisations and their local council to work together and form a recipient list for their meals on wheels service.

Pradeep Patel, Graysford Hall’s home manager, said: “A huge part of our role as a care home in Leicester is

to engage with the local community.

In light of the current lockdown situation, we felt strongly motivated to get involved and to do our part, with help from our talented head chef, Robert Barker.

“We’re delighted that The Lord Mayor of Leicester assisted in identifying and delivering the first round of meals and we feel privileged to be able to care for our community as well as our residents.”

The chefs and their catering teams each aim to provide a healthy, freshly prepared meal to 20 different people each day throughout these restrictive times, to help ease the pressure of having access to nutritious food as well as having to go out, encouraging people to stay at home, as guided by the government.

Delivered door to door by volunteers from the homes’ local areas, those receiving meals can look forward to the likes of shepherd’s pie, chicken in mushroom sauce and beef stew, served with a range of suitable sides including vegetables.

Recipients so far include those in sheltered housing, isolated elderly people and deprived families.

Residents at The Gables in Chatteris have been making phone calls, making use of social media and are getting used to using new technology to be able to keep in touch with their families via an iPad and FaceTime.

Activities co-ordinator Lorna Jones said: “It is really heartwarming to see the residents’ faces when they can actually see their family and have a chat, and they are so thankful that we can make it happen.”

Oakleigh manager Shelley Guay with activity co-ordinator Jude Moore.

Project aims to find tallest sunflower A HOVE care home is appealing for others nationwide to join them in a new project entitled ‘Sunflower of Hope’.

Staff at Oakleigh Lodge have planted sunflowers to see who can grow the tallest and are urging others to do the same to bring as many homes together as possible in these times of uncertainty.

Provider/partner Sarah James said: “We wanted to do something special

to raise spirits within the home and our local community at this very troubling time.

“We have launched the Sunflower of Hope project to unite care homes and also highlight the good work being carried out by carers and other staff to keep residents safe and happy.”

A Sunflower of Hope Facebook page has been set up for homes to post photos of their residents’ sunflowers and for any other ideas.

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12

CARINGWEEKLY

Homes make most of their garden space APRIL 27 to May 3 is National Gardening Week and residents at Borough Care’s 11 homes for older people in Stockport have been making the most of the gardens during the recent sunny spring weather.

They have been enjoying gardening, sitting in the sunshine and playing outdoor games.

Gardening is one of a wide range of activities arranged by the group and is popular with lots of residents, as many used to enjoy tending their own garden.

During isolation due to the current coronavirus pandemic, the gardens at Borough Care’s homes have become a welcome distraction for residents, as well as providing health and wellbeing benefits.

Members of the Green Thumbs community garden group in Brinnington have donated plants to the operator’s two homes in the suburb.

Volunteers Julie Eastwood Loftus and Lucy Eyles visited Bryn Haven and Cawood House to pot bedding plants they have gifted.

Both of their mums have been cared for by Borough Care and they wanted to give something back at this difficult time to help brighten up residents’ lives.

Residents tune up to raise spirits

By Charlotte Hutton RESIDENTS from a Barnsley care home helped raise spirits after a video of them singing went viral.

The residents from Thornhill House were recorded by manager Christian Whiteley-Mason after they began an impromptu performance of Dame Vera Lynn’s wartime hit song ‘We’ll Meet Again’.

Christian posted the video on social media and it was quickly shared around, with many people commenting on how the singing had helped to cheer them up.

“Some of the residents were a bit down in the dumps with not being able to see their families,” said Christian. “We were all in the lounge and we had the radio on and ‘We’ll Meet Again’ came on and they all perked up and started singing.

“We went out into the garden and carried on singing and I recorded it just for social media – I never expected it would take off as it did.”

The residents have now recorded a CD with money from the sale going towards a party once the virus has passed.

“When this is all over I want to put on a party for all our staff and residents because it’s been a difficult time for them and I want to say thank you,” added Christian.

“The money from the CDs will help to buy a drink for staff and residents and a singer to entertain us all.”

Christian had 100 CDs made, which

Residents get fit and fabulous to shake off lockdown blues DOWNSHAW Lodge in Ashton-underLyne is treating residents to fun and fabulous fitness sessions to banish their lockdown blues.

Staff at the care home, which caters for gentlemen living with dementia, wanted to ensure that the residents’ lives were disrupted as little possible during the period of lockdown.

Alex McClusky, head of the domestic team at the home, which is owned and managed by Qualia Care, is a keen fitness fanatic, and offered to run engaging and energetic cardio sessions in the car park, to keep both residents and staff active when movement outside the home is restricted.

The activities have been positively received by both the home and its neighbours, with locals regularly coming out to wave and clap, encouraging them to keep going.

Kasia Kapalka, home manager at Downshaw Lodge, said: “It is a

difficult and frustrating time for everyone, particularly for people living with dementia because they may not always fully understand the reason for the lockdown.

“We wanted to make life as normal as possible for our residents while putting a smile on their faces at the same time.

“Alex is doing an amazing job running the sessions, and the residents love the high energy cardio and bums, legs and tums classes, all run to fun and engaging music out in the fresh air.

“It’s heart-warming to see members of the community smiling and waving when they see us out there getting fit. Someone even posted a little porcelain angel through the door to thank the team for doing such a good job.

“We’re hoping to continue it even after the lockdown’s over, as long as the weather stays nice.”

were all sold within the first week.

The CDs have been sent across the globe with Christian shipping orders to Australia, Italy and Scotland and more have been ordered due to its success.

The CD features four songs – We’ll Meet Again, I Want To Break Free, It’s A Long Way To Tipperary and Over The Rainbow.

Staff and residents have also been taking part in the weekly applause for NHS and frontline staff and have taken to singing to show their support.

Christian recently arranged for family members to stand opposite the care home to help raise the spirits of

the residents while they sang.

“While we have been offering a lot more activities to help stimulate the residents, they have been missing their families and I know it must be worrying for the families themselves as they can’t come to check up on their parents or grandparents.

“With this week’s applause I arranged for some family members to stand opposite the care home so that they can be seen by our residents. It really helped to cheer them up and put a lot of worries to rest.”

Christian added that the residents will continue to sing as they applaud NHS staff.

RESIDENTS across Surrey are now able to keep in touch with friends and family thanks to newly-introduced video calling devices installed in care settings.

Facebook Portal devices are now available in a number of care homes and hospital care settings, enabling residents to stay in regular contact with loved ones through the touch of a button.

Greenbanks received the Portal device last week and residents are enjoying virtual time with their loved ones.

Director Yasheen Rajan said: ‘Technology can be an incredible leveller between the young and old.

One of our residents recently had a call using Facebook’s Portal with his three-year-old great grandson.

“Neither of them had used the system before and it was wonderful to see how natural and au fait they both were conversing over the portal within a few seconds.

“We see huge benefits in using the portal, especially with residents who have dementia. Our residents may not fully understand ‘the what’ effect Covid is having on the world but they can tell something is different and that can be unsettling.

“Being able to see and hear their relatives is incredibly comforting at this time.”

The initiative is one of a number of measures being introduced by partners across Surrey to support the most vulnerable and socially isolated residents remain connected during COVID-19 isolation measures.

The initiative aims to reduce feelings of isolation and offer emotional support by maintaining regular contact between residents and their family and friends, or connect residents with local volunteers.

Surrey was the first pilot site in the country to be selected by NHSX, the digital arm of NHS England, to take part in the scheme and learnings from the county will be used to roll out the project nationwide in the coming weeks.

50 Portal devices have been provided free of charge to care homes and hospital trusts by Facebook and NHSX, with support and training offered to staff to ensure successful implementation and connectivity to WiFi networks.

Infection control measures are also in place to maintain the high hygiene levels currently in place across care home settings when using the shared device.

The pilot scheme will see feedback gathered from participating care homes and hospitals and further devices distributed across Surrey care settings if deemed successful.

Technology helping county’s elderly to stay connected

13

CARINGWEEKLY

Shropshire home praised INSPECTORS have commended a Shropshire nursing home for being well-led, warm and welcoming, with kind staff who care for people in a happy and social atmosphere.

The team at Morris Care Centre in Wellington were delighted to be recognised as ‘Outstanding’ in responsiveness to how it tailors its services to meet the needs of individuals. The home was rated as ‘Good’ overall in the latest report by the Care Quality Commission.

In its summary of findings, the CQC report said: “People were cared for by staff who were kind, compassionate and demonstrated a good understanding of their needs. People were encouraged to be involved in decisions about their care and support needs. People’s right to privacy and dignity was respected by staff.”

The inspectors said there was a positive culture and residents had access to a variety of social activities

to ensure they always had something to look forward to.

The report praised the home’s endof-life care to ensure people were pain free and comfortable.

“The provider went above and beyond to ensure people’s end of life wishes were met and that both their families and staff were supported during and after the person’s end of life,” it said.

In looking at how personalised care was provided it referenced a staff member who learned a resident’s language so they could communicate with them more effectively and also how the home’s manager had facilitated two marriage ceremonies at the home.

Inspectors reported that the atmosphere at the home was happy and social, with chatting and laughter.

“Without exception everyone we spoke with were happy with the care and support they had received.”

Wetherby care home receives ‘Good’ news WINDSOR Court care home in Wetherby has made the grade with the Care Quality Commission after achieving a ‘Good’ rating across the board.

The first inspection for the home, which opened in January 2019, has seen them hit the spot in all five areas of care: safe, effective, caring, responsive and well-led.

Inspectors visited Windsor Court in January and February. As well as observing day-to-day life at the home and examining paperwork, policies and care plans, they also spoke to 19 residents and various relatives, visitors, care workers and management to gather a full picture prior to compiling the report.

The constant theme running through the 15-page document was that residents and staff are supported, happy and empowered.

The culture embedded at Windsor Court was seen to be ‘inclusive’ with a ‘clear focus on promoting people’s independence’. The inspector concluded that ‘everyone we spoke with said they would recommend the service’.

Home manager Paula Mountjoy, who was commended throughout the report for being ‘committed’, ‘caring and helpful’, said: “It is a hugely proud moment to receive this report and the ‘Good’ rating across the board.

“Windsor Court has been my home since the very first foundations were laid back in 2018. Now our amazing care staff and residents have made

The Landermeads team celebrate their success at the 2018 Caring UK Awards.

Nottingham care home is rated Outstanding A BEESTON nursing home has been rated Outstanding following an inspection by the CQC. Landermeads, which was named Care Home of the Year at 2018 Caring UK Awards, is registered to provide accommodation for people who require nursing or personal care and was inspected in December.

The home can support up to 86 people across five inter-connected houses, each of which has separate adapted facilities The home specialises in providing care to people living with different stages of dementia, and people are matched to a house depending on the level of their condition.

Deanna Westwood, CQC’s head of Inspection for adult social care in the

central region, said: “Our inspection team was extremely impressed by the level of support offered to people using this service. The service should be very proud of achieving an Outstanding rating across every area.

“The service was exceptionally well-led. The registered manager demonstrated how their links with external professionals and community organisations had sustained continual development and improvement for people living at the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

Outstanding rating celebrated Windsor Court staff, from the left: Charlie Parker (deputy manager), Paula Mountjoy (home manager) and Sophie Summerscales (care manager). our house a home, and to have the seal of approval from the CQC is the icing on the cake.

“It will provide a real boost to the team at this time when they are all giving so much to their residents throughout the pandemic.”

The report also praised the personcentred activities at Windsor Court, most of which are led by the residents themselves as they are ‘encouraged to share their skills and knowledge’.

Liz Ness, who has lived at the home for more than a year, offers French lessons to fellow residents.

NETLEY Court in Southampton has been awarded an overall rating of ‘Outstanding’ following an inspection by the CQC. In addition to the overall rating, ‘outstanding’ ratings were given for being ‘caring’ and ‘well led’.

The CQC report highlighted that Netley Court, which is part of the Cinnamon Care Collection, provides residents ‘with outstanding care and support and enabled them to live fulfilling lives. Residents were ‘at the heart of the service’.

Feedback from residents and their families to the inspectors was that staff were ‘exceptionally caring’ and knew the residents well. One staff member summarised the care home’s ethos by telling the inspectors ‘we all treat the residents as if they are our family’.

They singled out senior general manager Mark Shockledge and his management team for being ‘passionate about providing quality

care’ and also highlighted ‘the effective governance system which was firmly embedded into practice’.

Mark said: “I was particularly pleased that the inspectors recognised our focus on meeting the individual needs of residents as this is core to our offering.

“The feedback from residents and their families was extremely positive – including the ‘happy atmosphere’ and ‘staff going above and beyond’, which is what I see every day.

“It is fantastic to get such strong external endorsement for the achievements of the whole team.”

The inspectors were impressed by the levels of staff training, the extensive activities programme, the food prepared by the award-winning chefs and the clean and well maintained premises.

They also praised Netley Court’s strong links with local healthcare professionals and the significant role it plays in the local community.

14

CARINGWEEKLY Advertiser’s announcement

A companion in a crisis ...

Jack celebrates with staff.

Resident Jack makes a full recovery from coronavirus A RESIDENT who has made a full recovery from coronavirus has returned to the Tonbridge care home where he lives.

Jack Angus, a resident at Barnes Lodge who turned 90 earlier this month, showed symptoms of Covid19 and staff ensured he was tested.

The results came back positive but he has now made a full recovery.

Sue Whiteing, Jack’s daughter, said: “The staff have been wonderful, so supportive. As you can imagine it has been a huge worry and very stressful.

“We were so relieved that dad has recovered, and so swiftly. I just can’t thank the Barnes Lodge team enough, they are so efficient, kind and caring.”

Barnes Lodge had already put measures in place to protect residents, which included family members being unable to visit their

loved ones.

Jack has come out of isolation stronger than ever, holding a sign of thanks to staff as they wheeled him excitedly through the home singing Peter Kay’s version of (Is This the Way to) Amarillo.

Both he and the staff cheered and clapped, proud to have beaten Covid19 and being able to end his period of isolation.

General manager Nicky Pett added: “Staff have done an incredible job caring for our residents and keeping everyone calm and safe.

“They truly go above and beyond the duty of care, watching them keep all our residents in touch with their loved ones during such a difficult time has made me so proud. I can’t thank them enough for their amazing efforts in this challenging time.”

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Hand sanitiser dispensers launched REGENCY Design has launched a bespoke series of automatic hand sanitiser dispensing stations to help prevent cross contamination problems during the COVID-19 pandemic.

Made out of premium quality products, the dispensers cut down on sanitiser costs by using sensory technology to disperse 1.5ml of sanitiser per hand detected.

As well as this, the units are made out of mild steel, which makes them lightweight, yet robust and sturdy, providing solutions to the damage and pilferage that normal pump and push sanitiser units experience.

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The units are fully brandable as they are coated with a base powder which can be adjusted to match any colour, with the added bonus of placing vinyl graphics on them if requested.

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DEALING with complaints is an unfortunate but inevitable aspect of operating any business.

But a care home isn’t just any business.

It’s a place where people – particularly residents – need to feel that their voices are being heard, and that their problems are taken seriously.

They also need to feel safe and protected, and be confident that they can trust those who look after them.

After all, care home residents are often among the most vulnerable members of society – a fact the coronavirus crisis is brutally exposing.

Likewise, coronavirus has revealed how central care home staff are to our society, fulfilling a vital role of safeguarding those vulnerable people.

The minute-to-minute priorities of care home workers are likely to come under constant pressure as they respond to the demands of an incredibly difficult situation.

Care home staff are unlikely to have the time and capacity to pay attention to every issue that arises at such a time, and complaints from residents or their representatives may end up being pushed to the back of the queue as more immediate problems take precedent.

There is a risk, however, that doing so may result in a breach of consumer law, which could lead to serious consequences further down the line.

It is as essential now as it’s ever been that care home managers and staff are properly conversant with the aspects of consumer law which apply to their profession.

It is with this in mind that the Chartered Trading Standards Institute has, with the Department for Business, Energy and Industrial Strategy, launched a free online resource designed specifically for those working in the sector.

CTSI chief executive Leon Livermore said: “Our authors have looked at much of the good work done by the many different bodies involved in adult social care over the past few years.

“It’s important that we all work together to improve the lives

of people living in care home accommodation. This guidance has been designed to put residents at the heart of the care they receive, and to help them live fulfilling lives with dignity and respect.”

Care home complaints is a reliable, easy-to-use information resource that provides useful guidance to busy care home managers and staff that they might need to check quickly when problems arise.

It offers an overview of the main legal principles involved in dealing with complaints and useful tips on staff training.

The free downloadable guidance booklet is available on the Business Companion website – the free government-backed website – written by trading standards experts to help you understand the laws that affect your business.

It provides more detailed information on how to develop a robust complaints handling procedure that is in line with consumer law, as well as flowcharts to demonstrate the correct approaches to various common types of complaint succinctly.

During trying and unprecedented situations, it is essential to have a source of accurate, up-to-date information that gives you the facts as and when you need them.

New skincare and incontinence leaflet

A NEW ‘Skincare management in incontinence’ leaflet is available from Thornton & Ross Pharmaceuticals – manufacturers of Zerolon® Barrier Cream.

Accredited by the Association for Continence Advice, the leaflet is designed as a quick guide for all health professionals involved with continence care.

Including recommendations from NICE, the leaflet also outlines factors to consider when selecting a barrier cream and advice on helping prevent incontinence-associated dermatitis.

Zerolon® Barrier Cream is the latest addition to the Zeroderma emollients and barrier creams range, specially formulated to prevent irritation from bodily fluids including urine, faeces and exudate.

To receive a free copy of the ‘Skincare management in incontinence’ leaflet, email zeroderma@thorntonross.com Enquiries: Call 01484 842217 or visit www.zeroderma.co.uk

WISHING YOU DIDN’T KEEP PAPER RECORDS? As the pandemic crisis hits, with self-isolation and home working much greater, the digital revolution has, for most, future proofed “business as usual” But we know a large percentage of social care providers are not so lucky!

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