Issue 169 13.12.23
The weekly online newsletter for the care sector
Lessons to be learned from nightmare CAMPAIGNERS say the Government needs to reform the way social care is run to protect the sector from a future pandemic. The Independent Care Group wants to see an end to the current “fractured and confusing” management of social care and the creation of a National Care service to bring the sector and NHS care under one roof. ICG chair Mike Padgham said: “Hearing the covid inquiry – and in particular the evidence from Matt Hancock – has proved what we already knew, that the current system, of having NHS care controlled by central Government but social care managed by local authorities, simply doesn’t work. It hampered the Government response to the pandemic and was one of numerous factors that left the sector vulnerable to Covid, with devastating consequences. “The disappointing thing is that despite that experience during the pandemic, nothing has been done to address that and the Government still isn’t able to properly co-ordinate social care in the same way as it does the NHS. “In 2020, social care was on its knees, under-resourced and under-staffed after decades of neglect and managed in this fractured and confusing way.
“Any attempts to throw a ‘protective ring’ around care were thwarted by discharge of untested patients into care homes, a lack of PPE and a lack of tests. Had the Government had oversight on social care as it has the NHS, we may have had a more effective, co-ordinated approach.” Mike said the outlook for care remains challenging. He added: “We are going through a crippling staffing shortage, huge increases in the cost of living and other costs and no sign of any respite or reprieve. The result is a loss of providers, an ever-reducing capacity in the sector which means more than 1.6m people living without the care they need and which contributes to delayed discharges at hospitals and increased waiting lists. “I haven’t heard anything in the covid inquiry to suggest that lessons have been learned. “Mr Hancock said the pandemic began with a social care sector in need of reform where the reforms hadn’t happened. I can tell Mr Hancock that the reforms still haven’t happened and we are in a worse place than ever.” The ICG has set out its priorities for reform in its Five Pillars of Social Care Reform document to help the 1.6m people who currently can’t get the care they need.
Kenton Hall Care Home in Newcastle has unveiled a dedicated memory corner to remember former residents who have passed away. The corner is designed to foster a sense of warmth and remembrance and is adorned with a plaque and carved bench, which former residents’ names are added to when they pass away. This tribute ensures that the cherished memories of the departed residents remain within the care home. Steve Massey, operations manager at Solehawk, which operates Kenton Hall, said: “The memory corner is a place of solace and reflection at Kenton Hall, dedicated to honouring the lives and legacies of our beloved residents who are no longer with us. It serves as a gentle reminder of the lasting impact they have had on our home and the hearts of all those who had the privilege of knowing them.” Reverend Malcolm Hall led the unveiling ceremony, attended by residents and their family members, which served as a poignant reminder of the strong sense of community that prevails within the care home.
Home’s cultural diversity celebrated TEAM members from six different countries helped a care home celebrate a day devoted to cultural diversity. Colleagues from India, Portugal, Thailand, China, Germany and the Philippines joined families and residents at Colten Care’s Kingfishers in New Milton for a host of multicultural festivities. Companionship team leader Rose Arcellana said: “Our team is very cosmopolitan with staff members representing a lot of different nationalities. We thought it would be a great idea to get together and share a flavour of our backgrounds and home countries. “The dances included a Philippine candle dance I performed with my compatriot Joy Condino, our senior care lead.
“On the culinary side, our Portuguese waitress Julieta Caires prepared a delicious dish of pork with garlic bread and potatoes served with a glass of sangria. “This was a memorable afternoon for our residents. They loved the colour, the costumes, the dancing and the food.” The fun featured music, dancing, national costumes, traditional foodie treats and presentations with interesting facts about different regions and countries. Kingfishers home manager Zoe Mills added: “Having a truly multicultural team from so many backgrounds enables us to share experiences, skills and knowledge that enrich our workplace and our engagement with residents and their families. That’s something to celebrate.”
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PHOTOGRAPHY Thanks to everyone who attended the event, it was a wonderful evening and we’d like to congratulate all our winners plus those runners up who were all worthy of being winners, there was a lot of tough decisions for our judges! If you had your photo taken and would like to see this and purchase copies to share and remember the occasion, please visit our online photography portal: www.script-events.co.uk/caring-uk-awards-photography/ You can view a low resolution, watermarked version of your images on our online platform. Any images purchased will be supplied as a high resolution print, with no watermark present either by selecting a physical or digital copy/ If you’d like to purchase images please visit scriptevents.co.uk/ caring-uk-awardsphotography/ or by scanning the QR code on the right. Photographs purchased are £12 inc P&P each.
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CARINGWEEKLY
Meals on wheels service ‘heading for collapse’ THE National Association of Care Catering is calling for urgent Governmental intervention in the wake of a damning report, researched and written by the Association for Public Service Excellence, that shows vital Meals on Wheels services on the brink of collapse, with only 29 per cent still in operation across the UK, and fewer than 18 per cent in England. Meals on Wheels supports vulnerable people to live independently in the community by reducing the risk of malnutrition, loneliness, or social isolation. Alongside at least one nutritious hot meal every day, the regular caring contact helps reduce avoidable health and care costs, as well as providing support for carers. Meals on Wheels are not statutory for local authorities to provide, so councils can remove the service to save money even though BAPEN reports that malnutrition costs the UK taxpayer £19billion per annum. NACC chair Neel Radia said: “With councils facing a funding gap of some £7billion in adult social care, cutting a service which is relatively low-cost in offering multiple lines of support to vulnerable adults is frankly a cheap cut. “The benefits of the service far outweigh the costs. Removing a preventative service for the most vulnerable in our communities is short-sighted. “We need the Government to step up to the plate and deliver the right funding for councils so that they do not face a choice of long-term prevention services for older people facing the axe, whilst at the same time knowing that this approach will push up costs to the public purse forcing more vulnerable people into costly care in either residential or hospital settings. As part of the recent Meals on Wheels Week, the NACC called on Government to: n Ensure councils receive urgent funding to directly support the continuation of existing meals on wheels services including direct funding to reinstate meals on wheels services lost in recent years. n Consider Meals on Wheels a statutory responsibility to safeguard its future.
Keith Luscombe, Kerrie Haughey, Brian Leyland and Ralph Wilson ‘Tug’ from Parkwood House go for lunch at a local pub. Photo credit Steven Haywood.
Neel Radia n Consider other additional alternative support such as VAT relief for service providers and help with food and fuel inflation which has impacted on the financial viability of the service. The NACC, along with several other signatories including Age UK and Care England, has written to MPs to raise its concerns for the future of the Meals on Wheels services and for the far reaching and potentially disastrous ramifications if such a vital lifeline into older and more vulnerable people living in our communities was to be lost completely. Neel added: “With the NHS in longterm crisis it is obtuse to add to the public health burden by cutting an ill-health prevention and support service, that is of itself a cost effective way of supporting older people. “The answer is to give councils the direct funding to support meals on wheels and ensure the service has a long-term future. “It is our assertion that there is a direct link between the decline in public spending on the service and the increase in community-based malnutrition, and that a boost to spending could significantly reduce financial burdens to health and social care systems. “We are therefore asking that the Government provides Ministerial guidance to local councils to safeguard the provision of Meals on Wheels and lunch clubs in the UK, as currently there is no mandatory requirement for a local authority to provide a service at all! Allied to this funding must be directed and ringfenced to support delivery of these essential services.”
Home’s scarecrow is a winner AVONBRIDGE Care Home in Hamilton, part of Larchwood Care, has been crowned the winner of the company’s annual scarecrow competition, showcasing exceptional creativity and community spirit with their Halloween display. This year’s winning entry featured a headless man scarecrow, humorously laid on the ground depicting a workman investigating a spooky infestation near a nearby old tree. Initially causing a stir among passers by, it quickly became a source
of amusement, perfectly capturing the fun spirit of Halloween. “Our team at Avonbridge always strives to bring joy and engagement to our residents and the local community,” said home manager Emma Duffy. “This display, especially our unique headless man, was a great way to do just that. Seeing the smiles and hearing the laughter from people, especially the local children who walked past our home with their families, was truly heartwarming.”
Outstanding rating for Plymouth care home A PLYMOUTH care home has received an ‘outstanding’ rating for the care of its residents by specialist dementia care home auditors. Parkwood House in the Devonport area of the city received the highest ‘Level One’ rating for its approach to care by Meaningful Care Matters, who said the team put “wellbeing at the heart of everything”. Founded in 2019, MCM aims to change the culture of care by ensuring people have purpose, are empowered to be themselves and have meaningful relationships within their care setting. Auditor Sally Knocker said: “It didn’t take long after the start of my observation in Parkwood House to really feel the magic and distinctiveness that I have come to associate with a Butterfly Home. “Last year’s observation revealed really good care in a family like environment, but this year’s experience was elevated by a sense of a genuine whole team approach to putting social and emotional wellbeing at the heart of everything that happens in the day.” Parkwood House is part of the Southern Healthcare group of four care homes in Devon. CEO Geoffrey Cox added: “The team at Parkwood House, work tirelessly to provide a high level of care for the residents, both in terms of their physical needs and their wellbeing. “Parkwood House has been awarded an incredible (and very rare) outstanding, top level one
accreditation. The feedback on the day was exceptional, even though the audit itself was brought forward two days at very the last moment.” MCM rate care providers on the care environment, the individual care plans (including the use of medication) and the meaningful relationships between staff and residents. Those care providers who demonstrate high number of meaningful interactions against a long list of criteria are awarded the status of a Butterfly Home. Care home manager Lorna Smith said: “We work with people within the home to support emotional wellbeing. “The team spend time getting to know the residents, so our approach really is person-centred.” Auditors said the team at Parkwood House had thoughtfully decorated the corridors of the home with items that can be used to evoke positive memories and meaningful interactions. Lorna added: “We have items around that can enable people to independently join in with a meaningful activity such as washing lines, carpet sweepers, and feather dusters. “We have a culture within the home where we look after each other, team members, residents, relatives and health professionals. We undertake observations and reflect on development opportunities and celebrate success.”
Not-for-profit care village operator Belong has appointed Barry Devine, a former Care Quality Commission inspector, as general manager of its state-of-the-art Warrington care village. As an inspector for the health and social care regulator, Barry was responsible for assessing providers’ compliance with standards, as well as using his background and CQC operational experience to inform policy making and help design and deliver training for inspection managers on its implementation. He also brings more than 15 years’ experience in roles supporting autistic people and people with a learning disability to live independent and fulfilled lives, including building and training teams of support workers to provide high-quality support for people living in their own homes.
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CARINGWEEKLY A former Kent cafe owner has revealed her secret to living a long and healthy life is simply by “having a bit of fun” during a special 100th birthday celebration at her care home. Renee Stephens, who resides at The Old Rectory, Dymchurch, a branch of ACI Care that specialises in residential, respite and dementia care, recently marked her milestone birthday with staff, family and fellow residents – with the birthday girl sharing life advice to the younger members of the party. Born in Jersey and moving to Kent following the Second World War, Renee prides herself on her resilience and strength, believing working hard is essential to living life to the fullest – while finding it just as important to always fill each day with joy and laughter. Martyn Cheney, Richard Dobinson, Edward Mullin and Paul Abraham.
Oldest surviving player honoured for his legacy A MORPETH care home resident has been made an honorary member of Bramley RLFC during a ceremony at Riverside House. Edward Mullin is the oldest surviving player of Bramley Rugby League Club at the age of 98. His journey with Bramley Rugby League Club began in 1945 when he made his debut on the left wing during a challenging match against Keighley in the Yorkshire Cup, which ended in a 14-22 defeat. From the very start, his versatility and passion for the game were evident, as he played various positions, including left-wing, fullback, second-row and loose forward. In his debut season Edward made 12 appearances, setting the stage for an extraordinary journey. One of the standout moments in Edward’s playing career was his star performance at loose forward during Bramley’s historic 51-3 victory over Hull Juniors in the Rugby League Challenge Cup at the Barley Mow. This achievement became a club record that remained unbroken until 1974. Despite facing challenges during the 1946-47 season a defeat against Hull marked a significant milestone for him, as it was when he scored his first try. Richard Dobinson, activities coordinator at Riverside House, said: “Edward’s love for rugby league
and his commitment to Bramley RLFC have been a true inspiration. He has not only enriched the club’s history but has also been a source of inspiration to generations of rugby fans.” Beyond his playing career, Edward continued to support the club by joining the coaching set-up, where he mentored young players, sharing his invaluable knowledge and passion for the sport. In 1993 he was awarded an MBE for his services to the defence industry through his involvement with Vickers Engineering, highlighting his exceptional contributions to both rugby league and the wider community. To commemorate Edward’s remarkable journey with Bramley RLFC, he has been made an honorary member of the club and a full-page spread showcasing Edward’s career highlights will be published in the upcoming matchday programme. Edward said: “Bramley RLFC has been an integral part of my life, and I hold dear the friendships and memories I made there. To be recognised in this way is a great honour, and I am truly humbled.” Edward was presented with his framed jersey and other memorabilia at Riverside House by Martyn Cheyney, chairman of the Bramley Buffaloes, who travelled from Leeds to meet Edward.
Donations help sensory garden to take shape A COCKERMOUTH care home has been given a generous donation to help transform its garden into a sensory space, thanks to national housebuilder Lovell Homes and its development, Roman Heights. To mark eight years at the site and with the last few homes available to purchase, Lovell has donated three handcrafted, insect willow sculptures to Holmewood. The bespoke creations, in the shape of a bumblebee, dragonfly and butterfly, will be donated towards the care home garden, alongside some
bug hotels and hedgehog homes. As well as encouraging more wildlife to visit, it will kick-start the wider plans to refurbish the existing enclosed garden into a specialist sensory area for residents to enjoy. Manager Ruth McGrady said: “We’re all so thankful for this kind donation, and we know how much our residents will appreciate the new enclosed sensory garden for years to come.” The woven willow insects were commissioned by Lovell to mark the completion of its nearby development, Roman Heights.
Edith Harrison celebrated her 107th birthday at Seabrooke Manor in Ilford. Edith loves to socialise with residents and staff and enjoys knitting, playing bingo and generally joining in with most activities as well as on a nice day sitting in the gardens. Edith was born in London and lived near Tower Bridge with her brother and extended family. She never had any children of her own but has a niece who regularly visits her. Edith loves to talk about her family and her past especially what happened during the war and her school days.
A Kidderminster care home resident and World War II veteran celebrated his 104th birthday with a wonderful surprise. John (Jack) Jeffrey Beavon, from Care UK’s Brook Court was delighted to be joined by a number of fellow veterans and loved ones to mark his 104th birthday. The team at Brook Court knew they wanted to do an extra special celebration for Jack on his big day, so they liaised with the Captain of the Mercian Regiment to arrange for other veterans to attend Jack’s party. Together, the veterans remembered the contribution of British and Commonwealth military and civilian servicemen who served in both World Wars, in a service of Remembrance that began at 11am with a bugler. With a slice of birthday cake and plenty of special gifts on the day, the team threw Jack a big party and organised a lunch at Brook Court where he was joined by his family. Resident and veteran at Fairmile Grange Care Home in Christchurch, Gordon Simpson, who was a navigator in the RAF Bomber Command during the Second World War, turned 100 years old recently. Gordon, who was always known as “Simmy” in the Forces, joined the 622 Squadron of the Royal Air Force in 1944. Gordon was a Prisoner of War and was liberated from Luckendale prison camp. There are thought to be fewer than 100 surviving members of Bomber Command in the UK today. To celebrate his 100th birthday at Fairmile Grange care home, Gordon’s family took him out for lunch and returned for birthday cake and a glass of bubbly. Gordon requested no “fuss”, but he enjoyed the family festivities and decorations at the home – as well as his very special birthday card from the King.
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CARINGWEEKLY
Pauline Shaw OBE with Professor Deborah Sturdy CBE, the Chief Nurse for Adult Social Care for England.
Charity’s director Home celebrates 100 of care departs years of Disney with on winning high whimsical activities ROYAL Star & Garter’s director of care has received a prestigious national award after leaving the charity after 22 years. Pauline Shaw OBE was awarded the Chief Nurse Adult Social Care Gold Award during farewell drinks at the Royal Air Force Club in London. Professor Deborah Sturdy CBE, the Chief Nurse for Adult Social Care for England, was there in person to surprise Pauline with the award, which is in recognition of her outstanding achievements at Royal Star & Garter, and distinguished career in nursing and social care. Pauline said: “It is such an honour to receive this award. I feel so fortunate to have had the opportunity to develop outstanding nursing and dementia care in the sector.” Pauline joined the charity in April 2001 and helped transform it into one of the best care home providers in the country. Under her guidance, the charity has revolutionised care for people living with dementia, leading to national awards and recognition. Pauline also oversaw the move from the charity’s historic but outdated Richmond Home to three new state-of-the-art homes, and in 2018 received an OBE from Queen Elizabeth II for services to veterans. Through her networking the charity participated in the pilot of the Nursing Associate programme, with Pauline ensuring the voice of social care was included, and she has championed learning opportunities
in the homes for military and civilian nursing students. Professor Sturdy praised Pauline’s work and impact in adult social care. She said: “I am delighted to give Pauline the Chief Nurse Gold Award for her exceptional contribution to adult social care nursing. “Pauline has been a pioneer of practice development and dedication in the field. She has been an inspiring leader to many, not only at Royal Star & Garter, but across the sector.” Pauline qualified as a Nurse in 1982 and worked in the NHS. She joined Royal Star & Garter shortly after returning from New Zealand, where she lived and nursed for 12 years. Under Pauline’s leadership, Royal Star & Garter’s Solihull and High Wycombe Homes have received Outstanding CQC inspections, while the Surbiton Home is rated Outstanding for care. She added: “I’ve been part of an innovative, forward-thinking organisation striving to provide the best quality care and put residents at the centre of what we do. “I’ll miss the people and the sense of community that is central to the Royal Star & Garter family. “I’ll miss chatting to the residents and being a part of their lives. We are a charity that continues to evolve and flourish. “We are determined in what we do and how we positively impact people’s lives. I am confident the quality of care, delivered through our values, is in good hands.”
RESIDENTS from Care South’s Buxton House care home in Weymouth marked a century of Disney magic with a Snow White themed extravaganza, A Bug’s Life spectacle and an enchanting finale inspired by Lewis Carroll’s timeless classic, Alice in Wonderland. Residents, families and staff gathered for three days of wonderment, laughter and heartfelt nostalgia. Home manager Lauren Taylor said: “We are thrilled to have celebrated 100 years of Disney magic with such a spectacular event. “Each day was filled with joy, laughter and cherished memories, and it was heartwarming to see residents, families and staff come together to create a truly magical experience.” The first day of celebrations kicked off with an enchanting Snow White themed extravaganza featuring beloved characters and delightful activities that brought smiles and joy to residents and staff alike. The Show White themed day saw the transformation of Buxton House into a fairy tale wonderland. One of the highlights of the day was the creation of chocolate dipped apples. Under the guidance of the talented care home staff, residents enjoyed a hands-on activity, crafting delectable treats inspired by the classic tale. Following the apple making activity, residents gathered for a reminiscence viewing of the Snow White movie, filmed in 1937. With the room adorned in fairy tale
decorations, everyone settled in for a cosy screening of the beloved classic, reliving the timeless tale that has captured hearts for a century. The second day saw residents and their families step into the world of A Bug’s Life which transformed the home into a buzzing hive of activities. From enchanting face painting to delightful stone painting and garden activities, the day promised an immersive experience of Disney’s timeless magic. The final day of celebrations began with a spectacular performance by renowned magician The Big Foolini. He wowed the audience with an array of awe-inspiring magic tricks. Laughter filled the air as residents, staff and families were captivated by his mesmerising illusions. Following the enchanting performance, the young talents from the Weymouth School of Ballet and Theatre Arts took to the stage. The day culminated in a Mad Hatter’s tea party, where everyone came together to revel in the magic of Disney’s legacy. The event was a visual feast, with attendees donning an array of elaborate costumes that paid tribute to iconic Disney characters. Laughter and joy echoed throughout the venue as everyone joined in singing along to cherished Disney songs, rekindling memories of childhood. The tea party was a marvel with teapots brimming with vibrant blooms and heart-shaped sandwiches, transporting everyone present into the heart of Wonderland.
Five generations come together at care home A CARE home in Ixworth witnessed a special moment as five generations of a family came together. Betty Branch (92), resident at The Beeches, was surprised by her daughter Patricia Frost (72), her granddaughter Maria Merchant (42), her great granddaughter Lauren Merchant (24) and her baby boy Louis, who just turned two months old. Lauren requested that the five generations pose for a photo together as this was a unique opportunity for their family, and one that so many don’t get to experience.
Betty has been living at The Beeches for two-and-a-half years where she receives specialised dementia care. She has a fading memory and doesn’t remember all of her family, but she enjoyed getting her photo taken and thought it was a “lovely day”. Deputy manager Bev Shave, deputy manager at The Beeches, said: “It was wonderful to witness five generations coming together at our care home. “We make sure that our residents have the opportunity to bond with their families through person-centred
care and support. We make sure that families can rest assured knowing that their older relatives are safe and happy at our care home.” Betty has a big tight knit family; she was married for 60 years and worked at a clothing factory until she retired. At The Beeches, she enjoys being in the garden and needlework, two hobbies she has always been fond of. Earlier in her life, Betty loved dressmaking and made her daughter’s wedding dress; she also loved gardening and was very proud of her garden back home.
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