Care providers demand social care reform
CARE providers say “enough is enough” and the Government must reform social care to end the scandal of older, vulnerable and disabled adults being trapped in hospital when they are well enough to be discharged.
They are calling on ministers to reform social care so that people can get the help they need when and where they need it.
The Independent Care Group said the need for reform to help tackle such delayed discharges was well overdue.
Their warning came after a survey of providers revealed that people well enough to be discharged could be stuck in hospital for as long as two to three weeks.
ICG chair Mike Padgham said: “We are enormously disappointed to see this situation is not improving. This is the latest in a long line of reports that paint a bleak and unacceptable picture for people who need care.
“Enough is enough, the system is in need of reform so that people can get the care they need, when and where they need it. In our region we are working with health bodies and care commissioners to come up with some solutions.
“We need to streamline the system. At the moment we have an unnecessarily complex system which delays people from getting where they want to be.
“We need a system that allows hospitals to discharge people directly to care providers to get people moving more quickly.
“We also know that there are times when people are well enough to be discharged from hospital but there aren’t care packages available to support them, either at home or in a care or nursing home.
“There is a very clear case for some funding to be reallocated from the NHS to social care so that we increase the availability of care so that it is there when and where people need it, rather than the postcode lottery we currently have.
“There is a dreadful social and health impact of people being in hospital when they don’t need to be as well as a huge financial impact of people being in costly hospital beds when they should be cared for elsewhere.
“For a government which is intent on making every penny count, spending millions on people being unnecessarily in a hospital bed looks like a very obvious place where urgent action is needed.”
A survey by later-life care directory Autumna found that 17 per cent of care providers say the average length of time for discharge into their care after a patient has been declared fit to leave hospital is one to two weeks, while 7.3 per cent say the average length of time is three or more weeks. In Yorkshire and the Humber, 10 per cent of respondents said it took more than three weeks on average for a patient to be discharged into their care.
“The system is in need of reform so that people can get the care they need, when and where they want it,” Mike added.
Green Park in Warrington was the perfect place for a rootin’ tootin’ hoe-down as it organised a Wild West party for its residents. Staff at the Orchard Care Homes operated facility went all out to recreate the American Wild West with decorations all over the home and western-themed food, drinks and snacks. I wouldn’t have been a proper Wild West event without the music of Dolly Parton, John Denver and Johnny Cash – and local country singer Steven duly obliged with his rendition of classics like Ring of Fire, Jolene and Take Me Home Country Roads. Possibly the highlight of the event, courtesy of Lisa and Sharon from the home’s activities team, was an appearance from Snowy the pony, who arrived wearing his best pink cowboy hat and charmed those living at the home with his gentle and charming manner.
Nominations deadline extended
EXCITEMENT is building for the industry’s biggest end-of-year party, with plans in place to make this year’s Caring UK Awards the best one yet.
The deadline for entries has been extended due to high demand and will now close on Monday, September 9.
The awards evening will celebrate excellence throughout the industry, with trophies in 20 categories up for grabs at the glittering ceremony taking place on the night of December 5.
Organised by Script Media in partnership with Caring UK and headline sponsor Virgin Money, this celebration of success will culminate in a glittering ceremony – taking place at the Athena in Leicester – where host Emma Jesson will reveal the winners.
Awards include Regional Care Home of the Year, Care Employee of the Year and Activities Team of the Year. Other categories include Best Innovation in Care, Best Outdoor Environment and Care Employer of the Year. Previous winners have reported an increase in profile and positive media coverage.
Event director Dominic Musgrave said: “Once again we were overwhelmed with the standard of entries we have received so far from homes up and down the country.
“If you’ve not entered your care business yet then I would urge you to do so sooner rather than later.”
To enter visit caringukawards.co.uk/ categories/
Film project brings County Durham’s history to life
PETERLEE care home residents have been collaborating with a group of primary school children to record their memories of growing up and working in County Durham.
The “People of Peterlee” project has seen elderly residents at Bannatyne Lodge being recorded by Year 5 pupils from Dene House Primary School.
The pupils edited the recordings and overlaid them with historical photographs of the area before publishing them on YouTube – part of a growing digital archive of stories from the region.
The initiative is being run by social enterprise Digital Voice for Communities, which was commissioned by The Story, a heritage archive and visitor attraction at Mount Oswald in Durham, and part-funded by the Sir James Knott Trust.
Managing director Julie Nicholson said: “The Digital Voice team has loved being involved in this project, co-producing lovely digital stories with residents of the care home and supporting children from Dene House Primary School to develop the skills needed to tell them in this way.
“It’s fantastic to see the impact of this type of intergenerational work. The older people were delighted to see their stories brought to life, and the children really enjoyed meeting them and developing the skills needed
to be creative with those stories. “
Gay Hudspeth, 93, Derek Sinden, 85, Ann Hall, 84, and Florence Wilson, 85, were among the residents who spoke with the school pupils, all aged 10 and 11.
Julie Armstrong, home manager at Bannatyne Lodge, added: “Residents got so much out of this project. Working in collaboration with the children was priceless.
“The video outcomes were phenomenal. Intergenerational interaction is so important. Residents have told me they loved telling their stories to a new generation.”
Event looks at future of care
MORE than 140 people working in the care sector gathered for the Lincolnshire Care Association’s annual conference to discuss the future of care under the new government.
At the event, which was held at Bishop Grosseteste University, delegates got to hear from guest speakers, take part in workshops and explore exhibitor stands.
The day was introduced by LinCA’s chair, Melanie Weatherley MBE and the guest speakers were Matthew Vaughan, deputy principal at Lincoln College, Martin Samuels, executive director of adult care and community wellbeing at Lincolnshire County Council and James Baty, policy and research executive manager at the Greater Lincolnshire LEP.
Melanie said: “It was wonderful to see everyone at the LinCA conference, and to hear the great
Operator celebrates 10th anniversary with dignitaries
RESIDENTS and staff, friends and family, and guests from the communities of Oakland Care’s 10 homes joined together in celebration of the provider’s 10th anniversary.
To mark the milestone moment celebratory events were held across the group’s sites, with each home burying a time capsule marked by the planting of a tree or bush and the unveiling of a uniquely commissioned plaque.
Many care homes also welcomed local dignitaries from their community to honour the occasion. This included at Lambwood Heights in Chigwell, Essex, where chairman of Epping Forest District Council, Les Burrows, was in attendance, and at Elmbrook Court in Wantage, Oxfordshire, where deputy mayor Iain Cameron joined guests.
Chief executive officer Joanne Balmer BEM said: “It has been fantastic to celebrate a decade of Oakland Care with residents, families, team members, guests and those from our wonderful communities we are proud to be a part of.
“From the launch of our first care home – Woodland Grove – to the opening of our 10th – Osbern Manor – just a few weeks ago, it has been a remarkable journey and one I have been incredibly proud to be a part of.
“Despite the range of challenges our sector has faced over the last 10 years, Oakland Care has continued to grow, thrive, and deliver for our residents and their families.
ideas of how we can respond to the opportunities that the new government offers to social care.
“Many thanks to our fantastic speakers who gave us a glimpse of what we could do if we work together. There’s lots to do, but many people willing to help.”
The speakers discussed the future development of the workforce, changes to the care sector both locally and nationally and the impact that the sector has on the economy.
The overarching theme of the conference was ‘New Government. New Care?’, with discussions around communicating the needs of the sector to the new government and what changes in policy may be introduced.
Delegates also got to participate in a number of workshops on topics including falls training, cyber security, recruitment and leadership.
Meanwhile in Kent, Birchwood Heights care home welcomed Swanley Town Council mayoress, Councillor Rita Wood, for proceedings, in Hildenborough where mayor of Tonbridge and Malling, Councillor Steve Hammond, attended Hyllden Height’s celebrations, at Maplewood Court in Maidstone where mayor Councillor John Perry was present, and in Wigmore where Medway Council mayor, Councillor Marian Nestorov, was part of the lively celebrations.
“Not only this, but we have also pushed the boundaries of what is possible for social care, whether it be through our sustainability efforts or training pathway programmes.
“This achievement is thanks to the outstanding work of everybody across Oakland Care who have helped make us among the leading care home providers, and we look forward to continuing to grow and support more people in more communities over the coming years.”
Oakland Care has developed a strong reputation across the South East and London for its care provision to residents, delivered by specialist team members.
Care home residents in the North East have enjoyed a handson healthy eating workshop courtesy of a charity dedicated to supporting the disabled. Skills for People, which is based in Newcastle, visited Hazelgrove Court in Saltburn to deliver the engaging cookery class. Residents were taught how to make healthy vegetarian kebabs using peppers, courgette, tomatoes, mushrooms, herbs, dressing and sauces. Support workers from Skills for People, Lauren Garvey and Debbie Smith, brought service users Mica Hoarse and James Mirza to talk to residents about healthy eating, hand out leaflets, and demonstrate how to chop the ingredients and put them on skewers.
Deputy mayor Margaret Greer with Oakland Care chief executive Joanne Balmer BEM and Elsyng House general manager Alina Simon.
Message marks 60 years as president
HER Royal Highness Princess Alexandra says it has been an honour and a privilege to be the president of Royal Star & Garter, after marking 60 years with the veterans’ charity.
The Princess, who became president in 1964, said in a special message that the charity has always been close to her heart, and always will be.
She became President of the charity following the death of her predecessor, Field Marshal the Viscount Alanbrooke of Brookeborough KG, GCB, in 1963.
Princess Alexandra was already well-acquainted with the work of the charity, as it had been set up by her grandmother Queen Mary in 1916 to care for severely injured young men returning from WWI.
Royal Star & Garter chair, Major General Tim Tyler, said: “Her Royal Highness Princess Alexandra has been a proud advocate and supporter of
Royal Star & Garter throughout her 60 years as president.
“Her visits to our Homes are greatly anticipated, and the Princess takes the time to talk to residents and staff.
It is one example of the incredible generosity she has displayed over the past six decades.
“We are honoured to have the Princess as our president.
“On behalf of our residents, past and present, of relatives, volunteers and members of staff, and all those who have been part of the Royal Star & Garter family these past 60 years, I thank Her Royal Highness for her service.”
In her message, the Princess said she had enjoyed her many visits to the Homes – first at Richmond, and later at Solihull, Surbiton and High Wycombe – and always looked forward to spending time with residents and staff.
Couple married for more than 70 years reunited
THERE were magical scenes at Mavern House near Melksham, Wiltshire when Terry and Jean Eyre, a couple married for more than 70 years, were reunited after four years living apart.
Dr Terry Eyre, 94, an expert in metals who worked at Brunel University and his wife Jean, 94, an office worker, were reunited after Jean moved to join Terry at the care home, where Terry now lives.
Due to health complications, Jean had been living apart from Terry in a different nursing home, and their daughters had been working hard to reunite them.
There were emotional scenes when the couple, who had celebrated their platinum wedding anniversary realised they were back together again. The care team say they now spend all their time with each other and do not want to let go of each other’s hands.
Manager Rosie Hardie said: “It was a privilege to play a small part in the reunion of Terry and Jean. Their evident happiness at being back together has resonated around the home and we are all so delighted for them. They are a very popular couple here at Mavern House and we are looking forward to celebrating their 72th wedding anniversary with them and their family in September.”
Terry and Jean met in a youth club in Slough. Accident and tragedy brought their families to the Berkshire town for work in the 1930s. Terry was born in Wales, but the family moved to England after his father was injured in a mining accident. Jean, who was one of
three sisters, moved south from Warrington after her father was killed in a motorbike accident when she was five.
Both clearly remember the war years in Slough and heading to the bomb shelters when the sirens went off. While too young to fight, Terry did National Service and wrote almost daily to Jean from wherever he was stationed.
The couple were married in 1952 and went on to have two daughters, three grandchildren and two great grandchildren. They later moved to Farnham Common in Buckinghamshire.
Despite leaving school at 15, Terry went to night school and became a Doctor of Science, specialising in metals and their properties and production. He became a world expert in his field and headed up his own research department at Brunel University.
Cheryl Baird, group director of quality at Orchard Care Homes, leaves the company shortly after an eventful and fulfilling four years. She talks exclusively to Caring UK Weekly about her time there.
Cheryl reflects on an eventful four years
CHERYL’S career in the health and social care sector started as a carer on leaving school; then as a nurse at Papworth Hospital in 2008. She later became a senior sister and then a neighbourhood team manager at Cambridgeshire community services before joining Four Seasons Healthcare in several senior roles.
When did you join Orchard Care Homes? I started with Orchard on March 3, 2020, immediately before the pandemic began in the UK so that was an interesting time to start. Prior to that I was head of national care improvement for another provider and I’d done some regional quality improvement work before that. My career started in the NHS in a community setting – I’ve worked in health and social care since I left school, so for 30 years now.
What challenges/ immediate priorities did you face when you started? Priorities changed very quickly when I came on board as our focus was on navigating the pandemic and making sure everyone was kept safe. Beyond that, I reviewed the quality function at Orchard to ensure the
business had the right level of focus on resident outcomes. So I was looking at the audits, governance and processes we had in place; and bringing them back to basics.
What would you say have been your biggest achievements since joining OCH?
Getting all the homes to 100 per cent
Good with CQC is definitely one of
the biggest achievements, considering the way CQC was evolving.
The launch of our Dementia Promise strategy is one of the biggest highlights. The ongoing rollout of our Reconnect model of specialist dementia care continues to go from strength to strength, and I’m incredibly proud of the team for their dedication.
We launched our nursing strategy so we were supporting newly-qualified nurses. In social care it can be quite tricky for all nurses but especially for new ones coming into this sector.
In hospitals you’re surrounded by lots of different people you can seek advice from, but often if you’re a nurse in a care home you’re that decision-making person, which can be lonely at first.
So having the support framework for our nursing colleagues which gives them the ability to grow has been an achievement close to my heart.
But I think the biggest achievement is that in many organisations I’ve worked at, you can see a bit of a “them and us” culture between a governance/quality team and home operations.
Quality colleagues can be perceived
as people who just come into a home, tell colleagues what they’re doing wrong and walk away. I was determined for that not to be the case, and at Orchard I’m proud to say we’ve embedded a truly collaborative culture.
Anything you’d like to say about the future of Orchard Care Homes?
I can see so many exciting things for Orchard. Obviously Reconnect has really taken off and continues to be an amazing concept for the people who are living in our Reconnect communities and it’s just going to go from strength to strength. And I can definitely see some Outstanding ratings in the very near future.
What’s next for you?
I have accepted an exciting opportunity that allows me to be closer to home whilst still doing what I love.
But I’m going to be with Orchard for a few months to complete some ongoing projects. I will miss my wonderful colleagues and the people who live in our homes dearly, but look forward to watching Orchard continue to achieve great things.
Cheryl Baird
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Home celebrates major improvement milestone with recent inspection
ST GEORGE’S Court Care Home in Cambridge is celebrating a significant milestone following an inspection by the local authority.
The recent PAMMS inspection resulted in an overall rating of ‘Good’, indicating a remarkable turnaround and significant progress in the care home’s journey of improvement.
The report also noted that the care home ‘exceeded the regional standard’ in its commitment to nutritional care plans.
This inspection utilised the PAMMS tool, an online assessment report created after a visual on-site inspection, to measure the quality of care delivered within adult social care services.
The PAMMS tool is a critical indicator of a care home’s performance, highlighting areas of excellence and those needing improvement, thereby helping to prepare for future inspections.
Jayne Wardell, home manager at St George’s Court, said: “I am thrilled with the outcome of our recent local authority PAMMS inspection.
“Since joining the team at St George’s Court, my mission has been to enhance every aspect of daily life
Residents at King’s Lynn Residential Care Home enjoyed a taste of the exotic as they took part in a cocktail making session. Care assistant and former professional cocktail waitress Elisa Andrade delighted the residents with her professional cocktail making skills – making pina coladas, gin fizz and Pimm’s drinks. She mixed and shook up the cocktails from behind the ready-made bar at the home before handing them out for residents to try. Then it was the residents’ turn. Barbara (Babs) Thornton-Lane,86, had a go at making the cocktails, commenting on how nice they smelt and how cold the shaker was. Another resident, Betty Scully, 96, (pictured) said how much she enjoyed them. The residents then voted for their favourite and the clear winner was the pina colada.
Jethro secures spot in prestigious final
JETHRO Lawrence, development chef at apetito, has made it to the final of the National Chef of the Year competition run by the Craft Guild of Chefs.
This prestigious competition has previously been won by some of the finest names in the culinary world including Gordon Ramsay, so reaching the final is an incredible achievement.
Jethro, a former head chef at the 2 AA Rosette Woolley Grange Hotel and BBC MasterChef: The Professionals quarter-finalist, joined apetito as a development chef three years ago and works with its team of in-house chefs and dietitians to develop high-quality, delicious and nutritious meals.
For the semi-finals the chefs were tasked with cooking an amusebouche or pre-dessert with the theme ‘A taste of summer’ using seasonal ingredients.
for the people who live here.
“The positive outcome of our recent PAMMS inspection shows significant progress has been made.
“I know St George’s Court is a good home where people live life to the fullest, and I am excited to see how our improvements are reflected in our next CQC inspection.”
After receiving an ‘Inadequate’ rating from the Care Quality Commission following their inspection on June 28, 2023, St George’s Court swiftly implemented a stringent improvement plan with support from regional team members and Excelcare’s central support office.
Significant investments were made to transform facilities and address key areas highlighted by the inspectorate.
Despite the 13-month gap since the inspection, the care home still holds an ‘Inadequate’ rating with the regulator.
The team at St George’s Court eagerly await a revisit from the CQC, hopeful that the improvements made will lead to a reassessment.
They firmly believe that St George’s Court is a good home, and expect this to be reflected in the CQC’s next report.
The chefs were asked to bring this to life with a story of a personal food hero such as a chef, family member, mentor or industry personality.
Jethro said: “For my semi-final dish I made an amuse-bouche. The base of the dish was brioche, toasted with roasted crayfish oil with crayfish, cucumber compressed in a yuzu and nasturtium oil and a thin slice of cured pork’s cheek. Finally, the dish was topped with rainbow trout roe and edible flowers.
“Getting ingredients for this dish was a real family effort. My kids and I actually went fishing to get the signal crayfish about half-a-mile from my house in Somerset, which is definitely the star of my dish.
“They’re an under-used ingredient and extremely sustainable, something which is very importantly to both me as a chef and apetito.
“The idea for this dish comes from a few heroes of mine. Firstly, my children, who often head down to the river with me to catch fish and learn more about the food they eat and where it comes from.
“Secondly is a food hero of mine, as well as a former mentor, Michelinstarred chef Simon Rogan, who created a Berkswell cheese bread pudding which helped inspire my dish and is genuinely one of the most delicious things I’ve ever eaten.”
The final takes place on October 8.
Carnival clubs make major donation to nursing home
A SURREY care home wants to become the ‘community hub’ and has backed those intentions by holding a summer fair.
Residents of Anchor’s West Hall in West Byfleet were joined by both family and members of the community for the event. The day involved a series of activities, from a tombola to a BBQ. There were also performances from Weybridge Rock Choir, led by Danny Gortler, and local singer Jimmy Kent.
A total of 27 stallholders were
in attendance, all raising money for the Alzheimer’s Society. Other organisations within the local area that attended included Age UK Surrey and Men in Sheds.
General manager Katherine Mahoney said: “We don’t want people to view us just as a care home, we want to be seen as their neighbours.
“The fair was a great opportunity to invite the community into the grounds so they could meet and interact with residents and colleagues. It was a truly special day.”
Jethro Lawrence
I was the first member of staff employed here, and now I’m celebrating 20 years
MARY Miller is celebrating 20 years of service with Oakminster Healthcare across its portfolio of care homes.
The 60-year-old was the first employee on the books with the operator and now works in the domestic team at its Cumbrae House location in the north-west of Glasgow.
Mary initially worked as a domestic assistant across the Oakminster Group, and subsequently a housekeeper at Cumbrae House. She is also the selfappointed tuck shop and bar manager, ensuring residents’ favourites are always stocked up.
Mary said: “Working in the care home for 20 years now has been so rewarding. I have met so many incredible, interesting people and I hope I’ve made a small difference to their lives.
“That’s really what we try and do here – across the board - our aim is to create a happy, relaxing and enjoyable environment for our residents.
“We want them to feel like they can be themselves, express their wishes and ultimately feel heard. And, I think we’re succeeding. Trust me, the residents have no issue telling me what they like – and don’t like.
“I can’t believe I was the first member of staff employed here and now I’m celebrating 20 years, it really has gone in a flash.”
Speaking of her time with Cumbrae House and the Oakminster Healthcare group, Mary added: “As you can imagine, a lot has changed in my time at Cumbrae House. We have come on leaps and bounds in 20 years – not as a home but as a sector.
“There’s been a huge shift in how residents are cared for in care homes, the level of personalisation of care is quite staggering.
“Not just from a health point of view but across the board, every member of staff gets to know residents, forms relationships and tailors everything
accordingly; care plans, food and drink menus, activities and days out. Everything is driven by our residents.
“Not only do we have our healthcare team at Cumbrae House, but we also have a wellbeing team who focus solely on making sure our residents continue to have fun and stimulating experiences, in the home and in the community.
“But, just because we have a team dedicated to that doesn’t mean the rest of us don’t want in on the action. I love getting to know the residents, learning
A Salford care home resident has celebrated reaching 107. Elsie Goodhall has lived at Anchor’s Beechfield Lodge care home for almost two years. She marked the landmark occasion with a party with her niece and the Ceremonial Mayor of Salford, Councillor Tanya Burch, attending. Fellow residents at Anchor’s Beechfield Lodge care home also joined the celebrations, with singer Helen Aylott making an appearance to serenade Elsie on her special day. She received a telegram from the King wishing her a happy birthday. Announcing the big day on social media, the home was aiming for Elsie to receive 100 cards. In total she received approximately 102, as well as flowers from Light Oaks Primary School in Salford and Holyrood Nursery.
Riverside House care home in Morpeth was filled with joy and celebration as Edith Mains marked her 101st birthday, surrounded by five generations of her family. The event was a heartwarming gathering that saw Edith, the sixth generation present, enjoy a memorable day of festivities. The birthday celebration began with a special presentation of flowers from the Mayor of Morpeth Councillor Betty Bawn, honouring
about their lives, and suggesting things we can do at the home to make them happy.
“My pet project this year has been to get the residents their very own bar in the care home. Many of our residents like a wee tipple so we developed our own bar area and make sure we’re stocked up with the drinks of choice for our residents to enjoy on a Friday night.”
Mary began her career by volunteering at an organisation called ‘Little Sisters of the Poor’ which helps elderly people in the community.
“It’s always been in my nature to look out for others, which is why working in a care home is the perfect setting for me,” she said.
“When someone asks me to do something, even if it seems small it could make the world of difference to them, so I’ll always go out of my way to try and accommodate.
“I think that’s the type of attitude you have to have in a care home setting, nothing is too big or too small, and a little effort goes a long way.
“I really love my job, I love the residents and being able to make a difference to their lives and that of their families.”
Sunita Poddar, chief executive officer and founder of Oakminster Healthcare, which owns and operates five care homes across Glasgow, said: “We are thrilled Mary is celebrating her 20th anniversary with Cumbrae House and I cannot extend my thanks enough to her for her outstanding level of service and dedication throughout the years.
“Mary was our first employee at Cumbrae House and has remained a constant, hardworking member of the team through the years – including those tough Covid years.
“She always shows up, always armed with a smile, ready to look after our homes and our residents to the highest of standards.”
One of the most inspirational residents at HC-One Scotland’s Douglas View Care Home in Hamilton, Lanarkshire, has celebrated her 101st birthday. Lily Dick was born in Glasgow. She worked as a school secretary and then as a secretary in the Royal Air Force. She also ran the local church on a Thursday evening back in the day. Lily’s first husband was called James and her second husband, Bill. She has one daughter, three sons, seven grandchildren and 10 great-grandchildren. For her 101st birthday, Douglas View staff were delighted to hold a party fit for a queen. Her family and friends joined her for some dancing and enjoyed some singing from Lauren Kyle, one of the residents’ much-loved entertainers.
Margaret Wellington, who lives at HC-One’s Cwrt-Clwydi-Gwyn care home, in Skewen, Neath, South Wales, celebrated her 100th birthday by taking part in a World Elephant Day Walk at Swansea Bay. Margaret has adored elephants since she was a child. When Cwrt-Clwydi-Gwyn staff discovered her passion for elephants they arranged for Margaret to participate in the World Elephant Day Walk at Swansea Bay as part of her birthday celebrations – in aid of 2Wish Cymru. Margaret and the care team supporting her, which included wellbeing coordinator Claire Davies and home manager Lisa Llewellyn, were dressed as elephants in fancy dress and they all raised money for the charity.
Edith’s remarkable milestone. Following the presentation, guests were entertained by Christine Rosemond, who performed Edith’s favourite songs.
Mary Miller
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