Caring UK Weekly Issue 21

Issue 21 19.08.20

The weekly online newsletter for the care sector

NCF launches project with NHS Digital A NEW project launched by the National Care Forum with funding from NHS Digital’s Digital Pathfinders Programme will help providers understand the benefits of technology, how to build a business case for investment, and how to successfully introduce, use and evaluate technology.

The Hubble Project offers senior decision makers the chance to virtually visit ‘innovation hubs’ (via webinar) to learn how other care providers have introduced, used and evaluated digital technology to improve care.

The sessions cover a wide range of technology so that they will be of value to all care providers, regardless of where they are on the digital journey.

Vic Rayner, chief executive of NCF said: “Many care providers want to progress along their digital journey – but they feel they don’t have the knowledge or confidence to make what can be big decisions about investment and implementation in technology.

“Being able to learn from colleagues who have been there and done that can overcome some of those concerns. These are wartsand-all sessions, where care providers will share the lessons they have learned. Our virtual visitors will also have access to

a wide range of resources after the visits, including a toolkit to support building a business case, getting buy in, and implementation.

“And the tech suppliers featured during the sessions are also offering participants a time-limited reduction on the cost of their technology.”

The hubs are based in three care settings in England and showcase a range of technologies which include electronic care planning, eMAR, acoustic monitoring, circadian lighting, sensor technology and telecare.

Through a mixture of prerecorded content and live Q&A, managers and staff will demonstrate the technology that they use, and share their digital journey, including how they came to adopt it, the challenges and the benefits of implementing and using it, and the use of data to improve the quality of care.

The virtual visit sessions will take place between September and December. They are aimed at decision makers within residential, home care and housing providers.

The session hosted by Johnnie Johnson Housing will be of particular interest to housing associations, retirement communities and home care providers.

Specialist invests in new suite

Aspen Grange care home in Braintree has used the UK’s lockdown to develop a love of gardening and vegetable growing among its residents. The care home regularly looks for interesting and creative ways to keep service users entertained, and throughout the period of restricted visits has managed to introduce residents to a range of new hobbies.

One of the new favourite activities amongst residents at Aspen Grange is vegetable growing. Over recent weeks, staff at the home have been encouraging residents to engage in a range of gardening-themed tasks. As part of the new programme, they have been planting a variety of plants and vegetables in the home’s vegetable patch, an area which includes a range of easily accessible planters and troughs for residents at the home to use. n Resident Norman Montague is pictured showing off some of the home’s produce.

A BIG THANK YOU

FROM ALL OF US TO ALL OF YOU FOR ALL YOU ARE DOING TO KEEP OUR MOST VULNERABLE SAFE AND HAPPY …

WE’RE IN AWE OF YOUR SELFLESS HARD WORK AND DEDICATION.

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HARROGATE-based Vida Healthcare has launched a Controlled Admissions Suite to enable the protection of new residents and the wider community at the specialist dementia care provider.

Launched at Vida Grange, the admissions suite can hold up to 10 residents at any one time and has a permanent team of six staff members offering round-the-clock care.

The initiative has been created in response to the Covid-19 crisis and will be kept in place until it’s deemed safe enough to return to normal admissions processes.

Vida Healthcare developed the suite to enable new residents to be admitted to its homes without jeopardising the health of current residents and staff.

New residents are tested for Covid-19 prior to arriving, and are then cared for in the suite before being transferred to their dedicated house once the quarantine period has been completed.

Bernadette Mossman, healthcare director at Vida Healthcare, said: “It was key for us to develop an initiative which enabled us to pick back up with our admissions process, and offer high quality care to more vulnerable people.

“We’re fortunate, due to the design of our building, that we’ve been able to launch our Controlled Admissions Suite to welcome new guests and reassure their families.

“This allows us to closely manage new admissions.”

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Caring UK’s regional care conferences are now in their 20th year and we are delighted to unveil an exciting new addition to the brand.

We are introducing a series of on-line webinars which will continue to deliver national speakers and exhibitors for proprietors, managers, financial directors, individuals working within purchasing departments, matrons and senior nursing staff of care homes, nursing homes, dual registered homes, retirement villages, ancillary care organisations and domiciliary care agencies who work in the independent elderly care sector.

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CARINGWEEKLY

Hinckley care home is rated inadequate A HINCKLEY care home has been rated Inadequate following an inspection by the Care Quality Commission.

CQC inspected The Limes on June 9. It followed up on regulatory breaches – including relating to poor cleanliness and insufficient infection prevention and control – identified at a previous inspection of the service, which took place in December 2019.

Deanna Westwood, CQC head of inspection for adult social care, said: “Our inspection of The Limes identified that several improvements are needed.

“There was no registered manager in place and the acting manager did not receive sufficient support.

Consequently, there were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.

“Quality assurance systems and processes failed to identify concerns relating to safe care. Where issues had been identified, the service did not act in a timely manner to address these.

“Infection prevention and control procedures were not always followed; staff did not always wear protective personal equipment such as face masks and did not always complete handwashing between contact with different people.

“There were insufficient cleaning staff meaning basic cleaning tasks were not being completed. This meant people were put at increased risk, especially during the Covid-19 pandemic.

“We are mindful of the impact of the Covid-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances

arising as a result of the Covid-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

“However, as there were areas where standards fell well short of what people should be able to expect and regulations require, we are proposing to take further enforcement action. Full details will be published as soon as legal restrictions allow.

“We continue to monitor progress closely and will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.”

The Limes is a residential care home providing personal care for up to 40 people that have a range of support needs.

The service also provides support to older people, some of whom are living with dementia.

The latest inspection found the premises was still not clean, and that staff continued not to follow infection prevention and control procedures.

The service was short staffed – hindering its ability to meet people’s needs – and its risk assessments were insufficient, putting residents at risk of harm.

Where people required assisted transfers because of reduced mobility, there was no detail about the size or type of sling to use, or the impact any health conditions may have on the safety of the manoeuvre.

Furthermore, staff did not always have access to these risk assessments.

The service is rated as Inadequate overall. It is also rated Requires Improvement for being caring and rated Inadequate for being safe and well-led.

Denise celebrates 25 years at care service A LONG-STANDING support worker at Laverneo care home in Pennywell, Sunderland, is set to celebrate her 26th – and final – year working at the home.

Denise Collier has worked at Laverneo since 1996, caring for individuals with a range of physical and learning disabilities.

During her time at the home, Denise has taken up a variety of different roles, building positive relationships with many of the individuals in her care.

She has taken responsibility for taking individuals on trips, planning daily activities and mentoring and training new staff members, amongst several other important roles.

Denise’s first role in care was in the 1970s, when she began working as a support worker at a local care facility.

Despite working in care for over five decades, Denise has ensured that she is innovative in her methods and works hard to adapt her care to incorporate the latest technologies.

Speaking of her time at Laverneo, Denise said: “Working in care can be really special. It is very rewarding helping extraordinary people do things that no one ever thought was possible.”

Recently, Denise was nominated for an award by Salutem, the company that operates Laverneo.

Staff cited her mentorship, flexibility, innovation, caring nature and her values as the reasons behind her nomination.

She said: “I have been very fortunate having the opportunity to work at a home like Laverneo.

“The home is operated by Salutem, which means that there are lots of opportunities to meet interesting people from other homes, at events and on trips out.

“I’ve also been fortunate enough to support residents on holidays abroad in the past.

“The residents are always extremely kind and I thrive off the lovely feedback that they give.”

Sharon Hedley, service manager at Laverneo care home, added: “It has been a pleasure to work with Denise over the past few years.

“She has a really lovely and caring manner and it is clear that she cares deeply about the people living here.

“Denise has spent her entire working life dedicated to supporting vulnerable people while they achieve extraordinary things.

“She has been a fantastic member of the team and has provided loyalty and continuity for residents at Laverneo for a number of years.

“The world would certainly be a much better place with more people like Denise.”

Resident celebrates her 104th birthday at home Competition is launched to ONE of Northamptonshire’s oldest women has celebrated her 104th birthday at a Rushden care home.

Mabel Mitchell was joined by staff and residents at Victoria House for a surprise party, who came together to wish her happy birthday and indulge in cakes and other sweet treats.

Sharmaine Hall, manager at the Shaw healthcare-managed home, said: “The last few months have been extremely unusual for all of our staff and residents, and with outside visits remaining limited, it’s important that we do what we can to keep spirits high and celebrate landmark birthdays like Mabel’s.

“We hope Mabel enjoyed her cake and a slight tipple of shandy too – we’re already looking forward to her 105th.”

Born and raised in Kettering as one of four siblings, Mabel went on to work at a local shoe factory before meeting Albert, who she later married.

Mabel often supported her local Salvation Army with charity work, and remains a keen reader and knitter.

Mabel Mitchell

find best decorated biscuit PLADIS, the global snacking company behind some of the UK’s most loved and iconic brands including McVitie’s and Jacob’s, has teamed up with the National Activities Providers Association to find the nation’s best decorated biscuit.

To celebrate Afternoon Tea Week and the launch of McVitie’s Tasties Care Home Challenge, pladis is looking for the nation’s best decorated biscuit.

The competition is live now, challenging care homes across the country to get creative and make a biscuit masterpiece built on a memory.

The best creation will be crowned champion and rewarded with a special afternoon tea package worth up to £1,000 for the care home and its residents.

Hilary Woodhead, NAPA’s executive director, added: “We’re delighted to work with pladis on this lovely campaign.

“NAPA members are committed

to providing opportunities for engagement that are meaningful, fun and stimulating.

“The ideas provided in the pack will inspire the imagination and we’re sure we’ll see some fantastic competition entries.

“This is a fabulous prize that will enable a wonderful afternoon tea activity for the lucky winner – so get involved and good luck.”

Care homes have until October 30 to submit their entry on email to belinda@williamurray.co.uk.

The winner will be announced week commencing November 2.

The competition forms part of a larger care home activities pack designed to reduce loneliness and bring even more happiness to care homes.

Packs can be downloaded for free from https://napa-activities.co.uk/ pladis-teams-up-with-napa-tolaunch-search-for-nations-bestdecorated-biscuit where you can also find full competition details.

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CARINGWEEKLY

Why recruitment and training is crucial in the ‘new normal’

By Marisa Spice

RECRUITMENT and training in social care have always been fundamental, long before the current pandemic we find ourselves in.

In reality, the only thing that has changed is the procedure and delivery.

The process of recruitment remains the same, with just the procedure being adapted.

While training has changed to focus more on infection control and its updates, as they are produced by Public Health England.

Although the importance of such training has always been there and will continue, so will the adoption of creative new solutions to its delivery.

Learning and development should be core areas of focus in all social care settings.

Training is part of the learning experience; it promotes growth and investing in it has been shown to boost staff appreciation and, as a result, retention.

Generally, training should start right from the recruitment stage, into induction and beyond.

Hands-on experience and core values There are an abundance of companies that provide opportunities for external training, but training is only one aspect of understanding a job role and doing it well.

The learning that comes from actually doing the job is an important element.

If someone is sat in a room with a trainer being told what to do, it does

Typically, they look for qualities such as compassion, kindness and good communication.

Skills for specific roles can then be taught with the right training opportunities and support.

Good communication on the whole is also essential, but non-verbal communication is arguably more important, being 60 to 70 per cent of human communication – that’s why qualities such as kindness and compassion are so instrumental.

Marissa Spice not necessarily mean that they know how to effectively put it into practice.

In social care, learning by actively getting involved is invaluable in terms of development growth.

Working alongside mentors and being coached by a team of competent professionals from the get-go offers training that is both educational and practical.

Ultimately, hands-on learning and development is very much a part of the values of a social care setting.

In fact, values are more crucial than skills. Although skills are, of course, necessary, it is impractical to have lots of people requiring upskilling at the same time.

That is why skill mix is often taken into consideration within the rota and the workplace as a whole.

There are certain qualities someone naturally has which are essential for working in the social care sector, and employers seek these at the very early stages of recruitment through a values-based approach.

Learning from the lockdown During lockdown, it is inevitable that staff will have reacted to the unprecedented situation in different ways.

Some may have been consumed by anxiety and worry, if not for themselves, for their loved ones.

Under such intense pressures, it is important that these people receive the right support.

Most of the anxiety is centred around infection control; no one wants to risk spreading the virus in and outside the care home.

As a result of this, there has been more focus on specific elements of learning, such as infection control training, but also self-care, mental health awareness and the importance of safe social engagement for residents in homes and staff outside of homes.

Investing in online and in-house training At Nellsar, we have recently invested in an online learning management system which is ensuring staff maintain their learning of diverse

topics and are meeting their CQC compliance.

This is enhanced by competency checks and ongoing performance management through development meetings.

These tools enable far better accessibility for staff via electronic systems.

We have also just created a new trainer/assessor role, which will involve being based in our homes for six months to help those who have joined during lockdown.

In our homes which already have their own trainers, their roles will be evolving to be current and meet short-term needs in a different way than before.

By offering the required support needed to help people perform their jobs to the best possible standards, retention will naturally improve.

Continuous support through coaching, training, joint working and sharing ideas of innovation and creativity to keep things moving forward, will make staff feel valued and bring the best out of everyone.

Overall, it is paramount to invest in staff development, and optimise the qualities and skills they have to enhance standards of care.

By striking the perfect combination of talent and self-motivation, care homes will naturally grow with the talented team they already have onboard and be able to take on and overcome challenges in the ‘new normal’. n Marisa Spice is the operations and compliance/learning and development manager at Nellsar.

Residents send thank you cards to nursery’s pupils Operator nominated for major franchising award DOMICILIARY care provider Bluebird Care has been shortlisted in the Business Transformation category at the bfa HSBC British Franchise Awards, to be held at the Vox, Birmingham, on November 30.

Bluebird Care provides care and support services to people in their own homes, enabling them to stay at home for longer where they feel safe and secure.

It offers a broad breadth of care services from domiciliary care and companionship visits to 24/7 live-in care and end-of-life care and support.

Marketing and communications director Hannah Banfield said: “Bluebird Care has undergone significant transformation in the

last three years by listening to not just our owners, but our customers and colleagues too. Being shortlisted for this award is testament to the significant efforts of each and every member of the Bluebird Care franchise support team and their core commitment in supporting our owners to grow profitable and sustainable businesses who have their customers at their core.”

The awards evening is the flagship event in the franchising calendar and getting a nomination in itself is an achievement, proving the business works ethically and in the best interests of franchisees and staff, beating many other franchise systems who also entered.

RESIDENTS of Dene Holm Residential Care Home spent a morning making handmade cards for their friends at Northfleet Nursery to thank them for delivering a delicious batch of biscuits.

Amy Bullen, one of the nursery’s teachers, recently dropped off a special delivery of biscuits for the residents, to let them know they’re thinking of them and that they miss seeing them.

So to say thank you residents made them cards to send back to their friends.

Chris Hutchinson, general manager of Dene Holm said: “Just before Christmas the children of Northfleet Nursery came to visit the residents in their home and spent a day crafting and chatting to one another.

“It was so successful and within weeks the residents had visited the children to watch their Nativity play and the children had come back for more activities.

“Over the next few months they really got to know one another and built friendships, some of the residents even volunteered to help the children with their reading.

“Sadly, from March, we had to

Resident Margaret Smith. stop all non-essential visits due to the pandemic, which was a real shame, however, the residents have the children in their thoughts and vice versa, and they are all looking forward to resuming visits when it is safe to do so.”

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CARINGWEEKLY

Home celebrates community with new lockdown artwork

Hilda Farrington (left) and Peggy Dickinson celebrated their birthdays at Primrose House.

183 years of birthday celebrations at home TWO residents at Primrose House care home in Haslington share the same birthday so staff planned something special to celebrate.

This year residents Hilda Farrington and Peggy Dickinson have accrued a total of 183 years between them.

The two ladies have both lived through World War II, the Queen’s coronation, as well as England winning the football World Cup in 1966.

Due to many people in care homes unable to celebrate special events properly with their families and friends because of government restrictions, residents and staff all got together to celebrate Hilda’s 87th

birthday and Peggy’s 96th.

Hilda’s family came to the home for a window visit and watched as she opened all her presents.

Peggy’s family also arrived for a window visit and had deliveries of flowers and chocolate throughout the day.

In the afternoon the home had a sing-a-long with other residents, which ended with ‘Happy Birthday’ for both ladies topped with blowing out the candles on the cake.

Home manager Alison Brown said: “It was so lovely to see all of the residents joining in with the birthday celebrations. We had a wonderful day.”

THE orangery wall at The Hall in Thornton-le-Dale has been decorated with a new community painting thanks to help from a local artist.

The artwork, which has been named ‘The Tree of Life,’ was created by visiting artist June Appleton with a helping-hand from residents and staff at the North Yorkshire care home.

The painting depicts a tree in a field with leaves and blossom growing on its branches. It was painted by June, with finishing touches supplied by the residents and staff.

Home manager Diane Hagan said: “The residents really love June’s artwork and are always complimenting the paintings and creations she has done for our home.

“It was brilliant that we were able to come up with a concept that everyone could get involved with.

“Not only was the tree of life painting great fun to make, but it also looks fantastic.

“Hopefully, we will be able to work with June to produce more projects like this in the future.”

Residents added their fingerprints to the painting, forming pink blossom on the tree’s branches.

Staff members also added their fingerprints to the painting, creating the effect of green foliage around the tree.

Each resident was given the opportunity to contribute to the artwork, adding their own unique markings to the picture.

The painting, which includes a

Resident Mike Bringloe holding the painting. contribution from every staff member and resident at The Hall, has already received many compliments from people at the home and has proven popular on social media.

Staff are now looking at ways they could put postcards and mini prints of the painting up for sale, with the proceeds going to Dementia Forward; a local charity that provides support and information to people that have been affected by dementia.

The Hall is a converted 17th Century home of landed gentry, which now serves as a 54-bed residential care home.

CARINGWEEKLY

Study into the impact of music and arts on the mental health of dementia patients launched A NEW nationwide study will test how music and art can alleviate social isolation and loneliness while boosting wellbeing in dementia patients during ongoing Covid-19 restrictions.

Conducted by the University of West London, funded by the Arts and Humanities Research Council, the innovative health study will bring together people living with dementia, care home staff and family carers to co-design multi-sensory culture boxes with artists and musicians.

The culture boxes will each include a host of materials to encourage the creation of art and music.

They will also include important information on virus transmission and prevention to protect the elderly and most vulnerable during and after the Covid-19 crisis.

The inaugural piece of research by the Geller Institute of Ageing and Memory at UWL will work with 40 care homes across the UK, focusing especially on areas of socio-economic deprivation and amongst Black, Asian and Minority Ethnic populations.

Creative activity will be led by Emma Barnard, a visual artist with a particular interest in medicine, and Julian West, head of Open Academy at the Royal Academy of Music, each tailored to recipients and will include items such as music recordings, cameras and art activities.

Institute founder Laurence Geller CBE (left) and Professor Victoria Tischler.

Creative resources will be simple to ensure that as many as possible to implement and offer stimulation have access to varied and engaging and enrichment, with each bespoke activities and information about box designed using evidence that Covid-19 that is tailored to their creativity has been shown to improve needs. Drawing on the positive mood and engagement, and reduce impact we know the arts can have troubling symptoms such as agitation on the cognitive abilities, behaviour amongst those living with dementia. and quality of life of people living Professor Victoria Tischler of with dementia, this will help us UWL’s Geller Institute of Ageing better understand the impact of and Memory, who is leading the such restrictions on the community, study, said: “We already know of while also addressing serious issues the significant impact lockdown of isolation and loneliness for those restrictions are having on the health living in care homes.” and wellbeing of people living with With the support of the National dementia in care homes, and want Activity Providers Association, the

culture boxes will be delivered to more than 1,000 care home residents over the next 12 months, with a particular focus on socioeconomically deprived and underserved communities.

The project marks the launch of UWL’s Geller Institute of Ageing and Memory, which will develop new technologies, effective psychosocial care and multi-sensory approaches to help those living with dementia.

The founder of the Institute and Chancellor of UWL, Laurence Geller CBE, said: “This is a momentous milestone for everyone involved in launching the Geller Institute for Ageing and Memory.

“At a time when the vulnerability of our elderly and social care systems has been highlighted by the Covid19 pandemic, our mission has never been more important.

“The Institute will uncover caring best practice for the benefit of people living with dementia, their families and carers, starting with the design and distribution of culture boxes.

“The Institute has the potential to revolutionise and set a new standard for research-driven dementia care in the UK and I am proud to be supporting it.”

Following the research study, artistic creations made during the project will be shown in a public exhibition.

UK’s largest operator appoints its new CEO JAMES Tugendhat has been appointed as chief executive officer of HC-One, the UK’s largest care home provider.

He is an accomplished chief executive with a wealth of experience from a number of different sectors, including health and care, as well as consumer and financial services.

Most recently James led the European and international division of US-based Bright Horizons, prior to which he was CEO at Towergate Direct.

He spent a number of years with Bupa, working across several parts of the group, including Bupa International as commercial director; Bupa Commissioning as managing director; and Health Dialog as president and CEO. James is also non-executive director of the Royal Free London NHS Foundation Trust.

He said: “Throughout my discussions with the Board and my future colleagues I have been deeply impressed by the commitment of the company to its mission to be the first choice for families, and to thrive by being the employer of choice, sustaining quality with kind care.

“I have no doubt that HC-One’s culture and values have provided a strong foundation through this difficult time and will support it to build going forward.”

With James joining the company,

Antimicrobial medical trolley for care homes and clinics James Tugendhat Sir David Behan CBE, who has been executive chairman since January, will be handing over executive responsibilities and reverting to his previous role of chairman of the HC-One Board.

He said: “James has impressive experience across consumer services, healthcare and early years, and has proved himself as a successful CEO with a track record of achievement.

“I am very much looking forward to working with him over the years to come, and I have no doubt that James will build on the successes to date and take HC-One from strength to strength.”

James will join HC-One in September.

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