Caring UK Weekly - Issue 60

Issue 60 09.06.21

The weekly online newsletter for the care sector

Home set to support challenge

Perception of care homes must change SPECIALIST care developer Castleoak has turned to University of Oxford Student Consultancy to understand perceptions of care homes among generation X, Y and Z and what they envisage for future care home environments.

The research partnership seeks to bring younger generations into the conversation in light of accelerated growth of the 85+ population and fears that care has become the ‘forgotten sector’ following failure to address reform as part of the Queen’s speech.

University of Oxford Student Consultancy, a programme for students run by the university to support local organisations, conducted research over an eight-week period which revealed that only one in six (15.7 per cent) respondents have a positive perception of care homes.

Kate Still, COO at Castleoak, said: “It’s so important to include people from generation X, Y and Z in conversations about care so we don’t continue to be the ‘forgotten sector’.

“If we’re not talking to younger generations they’re never going to give it a second thought and it’s going to continue to be low on the priority list.

“This is a direct barrier to innovation and to integrating care homes into our communities.

“The average age of a startup founder is early 40s, so as a sector we need to make sure we’re capturing the hearts and minds of people – like Oxford University students – before they reach this age to ensure we benefit from their talent and ideas.”

Further findings included negative words which were prominently associated with ‘care homes’ including, ‘disabled’, ‘smell’, ‘isolated’, ‘removed’ and ‘cheap’.

This contrasted greatly with words younger people wanted to think of in association to places they live as they get older, including ‘independent’, ‘home’ and ‘assisted’.

The students also made recommendations regarding how future care home environments could change these perceptions.

Recommendations included promoting autonomy and individualism, as well as moving towards multi-purpose buildings to better connect homes with the community.

One recommendation included integrating childcare facilities to overcome the familial challenge associated with rising childcare costs and aging grandparents.

Residents at Sedgley Court care home are ready to embark on the luxurious ‘Sedgley Princess Cruise Liner’ thanks to the dream holiday idea from the care team. Each resident was surprised with a personalised passport and ticket on board the ‘Sedgley Princess’ cruise liner, which is set to whisk them away to more than 15 luxury holiday destinations from across the world from the comfort of their home. The ship will set sail to Cyprus, Canada, the Caribbean, Costa Rica, South Africa, India, Australia, New York, Greece, Italy, Spain, France, Las Vegas and Dublin before docking once again in the UK just in time for a homecoming party. The care team plan to surprise their residents to find the ship has ‘docked’ in a new and exciting location as their home is transformed with decorations to match.

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THE Manor House Gosforth is taking part in an exciting ‘Captain Tom 100’ challenge being organised by an enterprising nineyear old.

Heather Bryson, who lives with her parents Gary and Deborah in Kirkintilloch, Scotland aims to have 100 care homes across the world taking part in a live social media exercise class on Friday.

With aspirations to be the Joe Wicks for the older generation, Heather has hit the headlines with her desire to engage with older people, particularly those with dementia, through exercise.

She has already signed up a number of care homes in the UK, US, India, New Zealand and Australia and will be holding three classes on her You Tube channel to cater for the different time zones – 7am, 4pm and 7pm.

Staff and residents at The Manor House Gosforth are planning to take part in the chair-based classes, which Heather has designed with expert help.

Home manager Suzanne Mason said: “As soon as I heard from Deborah, I knew this was something we had to get involved with in.

“Heather is a fantastic girl who is determined to learn more about older people, dementia and bridging the generation gap.

“Our residents will love the online class and will undoubtedly fall in love with Heather.

“I’d encourage other homes to contact Deborah and join us on Friday and have a lot of fun.”

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CARINGWEEKLY

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Residents dance their way to 100 songs for Captain Tom challenge RESIDENTS at Hambleton Grange care home in Thirsk have completed the ‘Captain Tom 100’ challenge after throwing an all-day danceathon to raise money for the former British Army Officer’s charity.

The fundraiser, organised by the family of Sir Captain Tom Moore, encourages people all over the world to complete a challenge of their choice centred around the number 100 to mark what would have been his 101st birthday at the end of April.

Residents were keen to take part after being inspired by Captain Tom’s remarkable fundraising efforts at the start of the pandemic.

They opted to host a 100 song danceathon, which featured muchloved tunes such as The Macarena and Cha Cha Slide, The Locomotion and La Bamba, as well as some of the residents’ favourite artists such as Shirley Bassey, The Beach Boys, Marty Wilde, Buddy Holly and Tom Jones.

Lifestyle manager Linzi Williamson said: “I am so proud of all the residents at for completing our danceathon in honour of Captain Tom. “He was a truly inspirational man and many of our residents were inspired by his fundraising last year, so it did not take much to get them out of their seats and showing us their best moves.

“It was a fantastic day and I know

that the money we helped to raise will be put to great use.”

Staff got into the groove by dressing up in neon 80’s dancewear as residents set them fun challenges and dance offs.

The fundraiser, which was set on ‘International Day of Dance’ was also documented on the official Hambleton Grange TikTok account, amassing hundreds of views and positive comments.

A Red Rose care home resident has marked her 100th birthday with a card from the Queen and a special outdoor visit from her niece. Phyllis Anwyn White was joined by staff and residents at the Blaenau Gwent home to celebrate the landmark occasion, and she also enjoyed a catch up with niece Tracey Congreve in the home’s outdoor visiting area. Phyllis was married to husband Reg for more than 40 years, before she was sadly widowed in 1992.

Phyllis worked as a civil servant for many years, and she was also heavily involved in charity work. Home manager Kerrie Davies said: “Phyllis is a big character in the home, and is so loving towards everyone she meets. Our staff did everything they could to ensure she had the best day possible and we can’t wait for the home’s next birthday celebration.”

Advertiser’s announcement

CQC consultation response – a team effort

By Benjamin Bull THE Care Quality Commission launched its new strategy on May 27 2021, following consultation with those who make up the sector.

CQC’s intention is to move away from the on-site inspection model and move towards a more collaborative way of regulating by using a wider pool of resources and increasing the level of engagement with service providers and other stakeholders.

To achieve this shift, CQC has identified four key themes and ambitions that will be central to the way they interact and regulate the sector: Q People and Communities – CQC’s new strategy emphasises the importance of facilitating feedback from people using services, their families, and advocates, although it is silent on how it will capture this wider range of feedback.

Q Smarter regulation – due to the constraints on CQC’s ability to physically inspect services during the pandemic, it has had to rely increasingly on a more data focussed approach to regulation.

Providers will be asked to share high quality information with CQC on an ongoing basis to give a clearer indication of how that provider is performing.

It is hoped that this will mean ratings will give a clearer real time indication of the quality of care,

Benjamin Bull rather than relying on an inspection which typically only happens every few years.

However further detail is required to determine how this will work in practice as it is not clear in what circumstances CQC might change a rating without carrying out a physical

inspection.

Q Accelerating improvement – CQC wants to encourage local support across services to facilitate and sustain improvement in social care services.

CQC will encourage the collaboration of local services and systems with a view to facilitating innovation and improvement, so the local need is better serviced.

Q Safety through learning – CQC wants to develop stronger safety cultures through learning and improvement across services, with an increased focus on openness and transparency when identifying, and addressing, shortfalls.

The emphasis appears to be developing local services through learning from local data and experience to make best use smarter regulation to accelerate improvement.

Running through each of these four themes are two core ambitions: assessing local systems in terms of the quality of care and tackling inequalities.

In terms of CQC’s year one priorities, it will be developing a new assessment framework which will see a revision to the current Key Lines of Enquiry and ratings characteristics, and the creation a new provider portal which will be mobile friendly, developing the foundations and flexibility for smarter regulation to develop over the years.

CQC will also look to give a clearer

definition of what “Good” quality care looks like and how that will translate to the culture of safe care provision.

CQC will also be working with partners such as NHSX to implement smart regulation at a local level so that useful data can be collected without it becoming a burdensome exercise on services and local systems generally.

Whether CQC can make a real time system of regulation no more burdensome than the current framework is open to question.

Much will turn on the ability of the various statutory agencies to share information freely and intelligently.

It happens in the NHS but there is a way to go in social care.

The CQC strategy is light on detail, and it remains to be seen how it develops in a practical sense over the next 12 months and beyond.

While CQC stresses the importance of collaborative working with providers, with a focus on improvement, CQC reminds us that it retains its core regulatory role which is to use its powers to act where it sees poor care, taking swifter action when needed.

The key take away is that CQC is committed to pursuing a more riskbased model of regulation and as a result we can expect more, not less, enforcement action in the years to come.

Q Benjamin Bull is a solicitor at Gordons Partnership LLP.

CARINGWEEKLY

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Team completes virtual dementia experience event Work begins on £15m care home HADRIAN Healthcare has started work on the creation of its new £15million Mill House project to provide a ‘five star’ care home for the elderly in Skipton.

Overlooking the Leeds & Liverpool Canal, The Mill House will offer 86 suites for residential care, together with the company’s specialist ‘Chesters’ accommodation, which has been specially designed by the experts at the provider to provide a luxurious, safe and stimulating environment for people with dementia.

Accommodation will be arranged in small living groups to help create a ‘home-from-home’ feeling.

There will also be respite care available for those who need a short break away from their home or convalescence after hospital treatment.

In addition, there will be eight supported living apartments for people wishing to maintain a more independent lifestyle, while having the benefit of all the Mill House support and services.

These will include hairdressing and beauty treatments in the beauty salon, restaurant, and bistros, including a traditional style tearoom and bar, and a retail area selling a wide range of products.

The new development will also bring a boost to the local economy by creating up to 100 permanent jobs.

The company sold five of its Manor House homes in Yorkshire and County Durham in 2019.

It now operates two North East homes, both rated Outstanding by the Care Quality Commission; the Manor Houses at Gosforth and Whickham.

It is awaiting planning approval for a similar development in Leeds.

Owner and chairman Ian Watson said: “We are delighted to be starting work on this fantastic development in Skipton, and to be planning our Roundhay development.

“It almost seems to be underselling what will be available to mention ‘bedrooms’ when what we are providing is an exclusive quality of life for discerning older people who can no longer live by themselves, but want to maintain their lifestyle, individuality, and dignity.

“We look for sites that reflect what we offer by their location, so it’s no coincidence that this is a prime position in Skipton which will have beautifully landscaped private gardens, close to local amenities and shops, as well as the town centre.

“There will be special garden terraces for our residents where they can enjoy the stimulation of being outdoors overlooking the calm waters of the canal.

“As a result of the amazing location there are also plans to include regular summer outings on the canal for residents in a dedicated canal boat.”

The constructor on the project is Walter Thompson, Andrew Pattullo of ARP Design is the architect, and the interiors will be designed by the renowned Bernard Interiors.

Sylvia Knox celebrated her 103rd birthday in style at Renaissance Care’s Whitecraigs Care Home, and has been reflecting on the last 100 years which she has spent in Glasgow’s Southside. She was originally born in Bedford before moving to Scotland aged three.

Her family moved to the grounds of the award-winning Pollok Park Estate, where her father worked as a stonemason for owner Sir John Stirling Maxwell. Sylvia recalls many happy years spent in Pollok House and its grounds. While looking back on her time in Scotland, Sylvia was treated to a cake and balloons organised by the staff, along with a visit from her daughter-in-law Irene. She also FaceTimed her granddaughters in Tenerife and Aviemore. Supermarket Aldi also gifted her flowers, Scottish treats and a bottle of fizz.

CARE workers from a Surrey and Hampshire-based provider of domiciliary care displayed their dedication to improving dementia care by enrolling in innovative, experiential training experience designed to put them in the same position as those living with the condition.

The staff from CHD Care at Home, a branch of CHD Living that provides domiciliary services to those living at home, ventured down to ‘The Hunters Day Centre’ to experience an unforgettable Virtual Dementia Tour.

The event sought to highlight the experiences of individuals living with dementia.

By slowly taking away participants’ ability to speak, see, hear and even use body language, care staff undertaking the virtual tour were placed in the same position as those living with dementia.

They were forced to find new ways to communicate, discovering in the process that they were able to experience first-hand the isolation, frustration and anxiety often felt by those living with dementia.

By being able to spend some time in their world, participants completed the course with an increased understanding of dementia’s impact and a heightened sense of empathy for those affected.

Emily Reynolds, service manager at CHD Care at Home, said: “The virtual tour placed you living behind the senses of dementia, wearing glasses with macular degeneration present, earphones with a loud sound and gloves that were so large the numbed your sense to touch and sewn together in the fingers for additional effect.

“You were then placed inside a room with disco lights and asked to discover the room and its objects.

“Not only were staff given the unique opportunity to experience what it felt like, but they were then encouraged to reflect on how to empower someone living with dementia.

“Overall, it was an incredible experience and one which we will

Emily Reynolds, service manager at CHD Care at Home. never forget.”

Emily also took to the skies in a bid to raise money for the Alzheimer’s Society, diving 13,000 feet from a plane and raising more than £1,000 for the Alzheimer’s Society in the process.

Her second time participating in a fundraising skydive for the Alzheimer’s Society, Emily is a huge advocate for Alzheimer’s and Dementia awareness following her own grandfather’s diagnosis.

“The cause is so close to our hearts because we visit so many people living with Alzheimer’s and Dementia, and they all mean so much to us,” she added.

“They’re the reason we do this job. But I also wanted to skydive in memory of my grandad, who suffered from Alzheimer’s himself.

“He once asked me ‘If his memory would ever come back’ and since that day I’ve wanted to raise awareness towards something we are all likely to come into contact with in some way during our living lives.

Whether that be a family experience, professional experience, or just passing someone in the street.”

Residents spruce up garden EAGERLY awaiting the warmer days, Pat Devlin, Sheila Tuck and Gary Lee, residents of Watling Court Extra Care Housing Scheme in Gravesend, have been busy sprucing up the garden.

Hopeful for sun-filled days, when they can enjoy the garden with their fellow residents, the green-fingered trio decided to tackle some gardening jobs, so it’s ready for summer and the easing of restrictions.

From potting plants and tidying weeds to repainting the benches, no job was too big as they pulled on their gardening gloves and got stuck into the jobs at hand.

Helen Goulding, housing officer at Watling Court said: “Our residents usually love getting together in the garden but over the past year, it has been a bit neglected as we haven’t been using it. The residents love to help out around the scheme and in particular with the gardening.

“Many of them enjoyed tending to their own gardens before moving in, so it is great that they can still do that here, it is their home after all.

“The garden looks great now and the residents are looking forward to meeting up outside, we just need some sunshine.”

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CARINGWEEKLY

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Operator launches staff mental health and wellbeing handbook HEALTHCARE Management Solutions is dedicated to supporting care home staff during mental health awareness week and beyond.

That is the message from managing director Lynn Fearnas the national awareness week coincides with the launch of a staff mental health and wellbeing handbook encouraging staff to “be well and do well”.

The handbook, available to all employees, recognises that in the wake of the Covid-19 pandemic and with the pressure all key worker staff have faced over the past 12 months, many employees may be experiencing low mood, short-lived anxiety or sleeplessness – and some people may require specialist support.

The handbook provides a comprehensive guide on how staff can look after themselves and others and how managers can support their staff in a culture of compassion and openness.

Lynn said: “Given the challenges care workers have faced in the last 12 months, it is more important than ever that our staff are aware that as a caring, compassionate employer we have a positive approach to mental health awareness.

“We are committed to fostering a culture where staff feel like they can talk openly about any problems they may have and developing a working

environment where managers are equipped to support those staff.

“Throughout mental health awareness week, we will be promoting our new staff mental health and wellbeing handbook,

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“Our dedicated HR advisors’ details are also available, should staff feel unable to discuss any issues they may be experiencing with their line

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The 32-page handbook provides advice on how staff can look after their own mental and physical wellbeing and equips managers and leaders with the skills to identify and support those with mental health issues.

The aim is to support staff to remain physically and mentally well, both within the work environment and at home during their leisure time.

The handbook includes a “going home checklist” which encourages staff to reflect on the working day and let go of any difficulties, as well as checking in with colleagues before leaving work and switching their full attention to home life, rest and relaxation.

It also includes top tips for staying well at work, how to support others going through a difficult time, coping with grief and bereavement and a list of resources, including crisis telephone lines, Mind charity contact details and self-help courses.

Lynn added: “We believe the workplace should be part of our employees’ positive mental wellbeing and we want to support our staff to remain physically and mentally well.

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CARINGWEEKLY

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Planning granted at Banstead Place RETIREMENT living specialist Birchgrove has secured planning for the development of 54 assisted living apartments in Banstead Place, Surrey.

Banstead Place is in the Banstead Conservation Area and the Metropolitan Green Belt. It comprises of several buildings with the main building – Banstead House – Grade II listed, together with a small number of other listed structures, the ha-ha ditch, orchard and arboretum and stables.

The proposed development works closely with the principles established by the previous residential Extant Permission and listed building consent for the site obtained in January 2020.

Attention to preserve the setting of the listed building and curtilage structures and to preserve the setting of the character and appearance of the Banstead Conservation Area beyond that already consented was integral in the plans.

Managing director Honor Barratt said: “The planners were unanimous in their decision to grant planning at Banstead Place, and the ward councillor commented on how “wellconsidered” the application was.

“At a time when so many C2 planning for development is being refused, I am absolutely thrilled by the decision and the approval of the scheme.

“It is the result of the dogged

approach of the teams at Birchgrove and Levanter Developments, and the uncompromising commitment of Hunters architects.”

Alongside the 11 apartments in the listed elements, Birchgrove wanted to build further apartments reminiscent of the style of “alms houses” which allow each resident to have their own front door and garden. The challenge is to give each resident independence as well as the back-up of living in a caring community.

Unlike most other assisted living developments in the UK, Birchgrove works on a rental model. It believes that renting a home instead of owning is the most liberating form of tenure for assisted living, offering the

benefits of independent living, while removing the complications of homeownership.

Paul Evans, construction director at Birchgrove, added: “Our approach to preserve and enhance the heritage assets that is harmonious to the site’s setting weighed heavily in our favour and I am delighted the planners were unanimous in their decision to permit the development.

“The need for independent assisted living accommodation for people in later life is projected to soar at a high rate in years to come. We therefore need to see more local authorities embracing C2 developments to provide suitable housing options for people in later life.”

Care group awarded triple honour by Best Companies BARCHESTER Healthcare has been awarded a triple honour at the 2021 Best Companies Live event where the best employers in the UK were unveiled.

The awards recognise companies’ commitment to their employees and to workplace engagement and are made all the more meaningful because they are awarded based on feedback from a randomly selected cross-section of the company’s own employees.

Barchester Healthcare was awarded a 2 star Outstanding status by its employees, the company achieved 11th place in the top 20 Best Health and Social Care Companies to work for and Barchester was listed 14th in the Top 25 Best Big Companies to Work For in the UK. Genevieve Glover, group HR director for Barchester Healthcare, said:

“This is our third consecutive year to be recognised as one of the Best Companies to work for and this year we are delighted to not only progress from 1 Star to 2 Star accreditation but also to be named one of the Top 10 Best Health & Social Care Companies to work for in the UK. “Achieving 2 Star Outstanding status with Best Companies, especially given the year we have just had, means so much because it is based on feedback from our own frontline staff.

“It means that our wonderful staff feel valued, appreciated and motivated to deliver the best possible care for our residents and patients.

“We are thrilled that our staff enjoy working for us and that they feel recognised for all that they do.

“We are a family and the past year has shown that we can do anything if we all pull together.”

Ten team members at Gracewell of Frome walked 190 miles between them to raise money for charity. They walked from Gracewell of Bath to Gracewell of Frome. It took just over six hours for them to complete the walk. So far the team has raised £885 for the Captain Tom Foundation. They were so touched by everything Sir Captain Tom Moore had done and wanted to do something to honour his legacy.

Scheme shortlisted for Housing Design Award ANCHOR Hanover’s Pemberley Place retirement scheme in Bath has been shortlisted for the 2021 Housing Design Awards in the Project Schemes category.

Pemberley Place is a mix of 72 one and two-bedroom apartments, arranged in two and three-storey blocks of Cotswold stone.

43 apartments will be offered on a shared ownership basis, while 29 will be made available for rent.

Each home is characterised by daylight, spacious interiors and includes a balcony or terrace.

Claire Anderson, director of regeneration and partnership at Anchor Hanover, said: “We are thrilled that Pemberley Place has been shortlisted for the Housing Design Awards.

“Next year we will be excited to launch this high-quality development, designed to combine modern comforts with classic style

and all the flexibility required to meet the changing needs of people living in later life.”

The development enjoys easy access to the World Heritage City of Bath and, as part of the design development, Anchor Hanover worked closely with Bath and North East Somerset councillors and the Bath Preservation Trust.

The development combines the materials and architectural vocabulary of Bath and the surrounding countryside.

The properties at Anchor Hanover’s Pemberley Place are arranged around a secure courtyard garden which is designed to encourage sociability and neighbourliness.

Other facilities include sheltered gardens, a hairdressing salon and a sunny café at the heart of the development.

Winners will be announced in July.

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