Issue 78 Autumn 2019 £2.75
Campaign to get young Brits to holiday at home is stepped up
VisitEngland has launched the next phase of its campaign to get more young Brits to take a short break at home with a series of new short films and images. The new content targets young people with experiences and activities typically taken during a gap year that can be condensed into what VisitEngland has termed a ‘Microgap,’ described as “the best bits of a gap year in a few days in the UK.” The series of five 10-second clips and 10 images urge young Brits to ‘Go Wild,’ ‘Learn More,’ ‘Switch Off’ and ‘Give Back’ and are displayed on digital billboards at sites across England, Northern Ireland, Scotland and Wales. Longer 30-second clips are also being used across online channels including social media, digital display and ‘on demand’ television adverts during the six week campaign that runs until the end of October. VisitEngland statistics show that 16-to-34 year olds had the lowest growth across all age groups for taking holidays at home during the last decade, 2008 to 2018. VisitBritain/VisitEngland director of marketing, Clare Mullin, said: “We want more young Brits to get out and experience the amazing destinations and activities on our doorstep whether learning how to paddle-board in London, switching off in a log cabin in the Cairngorms in Scotland or tackling cliff camping in Anglesey, Wales, trying your hand at street art in Manchester or contemplating the wonder of nature at the Dark Hedges, Ballymoney in Northern Ireland. “By working with destinations and tourism businesses our Microgap campaign is igniting the passion for domestic travel in young people right now and building a habit that will last a lifetime, boosting growth from tourism and spreading its economic benefits across more of the year.” The #MyMicrogap campaign, now in its second year, follows research by VisitEngland into the travel habits
Strictly Come Dancing star Robin Windsor will join the cast of Aladdin at St Helens Theatre Royal for its festive panto production. The dance professional replaces the previously announced former Emmerdale actor Kelvin Fletcher, who has joined this year’s Strictly line-up as a late addition after Jamie Laing had to withdraw due to injury – and is therefore now unable to appear at St Helens this Christmas. Robin waltzes into St Helens Theatre Royal to join the cast in Aladdin, which runs from December 7 to January 12.
Major refurbishment at popular city hotel of young Brits which showed that less than a quarter (24 per cent) of 18-to-34 year olds were likely to take a career break to travel in the next three years. The idea of ‘microgapping’ however appealed to almost two-thirds (64 per cent) with more than half (57 per cent) likely to take a microgap during the next three years. Research showed that young people keen on taking a microgap wanted the same self-development opportunities typical of a gap-year. Top activities and experiences sought were wellbeing and relaxation, visiting iconic landmarks, trying local food and drink and seeing nature and wildlife. The campaign is run by VisitEngland in partnership with the tourism organisations of Scotland, Wales and Northern Ireland. #MyMicrogap, part of the UK Government’s GREAT Britain & Northern Ireland campaign, is expected to generate an additional £50million in domestic tourism spend for the economy.
IT HAS been the scene of glittering award ceremonies and celebrityfilled charity fundraisers for many years and the Clyde Suite at Glasgow Marriott Hotel has now undergone a major refurbishment. At the heart of Glasgow’s social scene for over 34 years, the Clyde Suite has now benefitted from significant investment to upgrade the event space and adjoining bar area. New lighting, decoration and floor coverings have revitalised the iconic space which has welcomed hundreds of thousands of guests throughout its history. Chris McGuinness, General Manager of Glasgow Marriott Hotel, said: “The Clyde Suite is one of Glasgow’s most popular venues with almost 150,000 people attending functions over the past two years alone. “We know the function room holds special memories for many Glaswegians however, we also recognise the importance of continuing to invest in the hotel and look forward to many more people enjoying events in the Clyde Suite.”
One of the key dates in the events calendar for the hotel is for the Bridgeton Burns Club, the biggest Burns club in the world. The hotel has been the venue for the traditional Burns Supper every year since it opened in 1985. The venue has also hosted the annual Quarriers Noel Lunch for more than a decade. Since the completion of the refurbishment, the hotel has seen an increase in bookings for ladies’ lunches and corporate and business events with many dates already confirmed for 2020. Chris McGuinness added: “We have seen a shift in the social calendar over recent years with a greater demand for bespoke events as well as the more traditional dinners and corporate events that we are renowned for. “As part of the refurbishment, we have ensured that we have the flexibility to meet ever-changing needs and respond to the trend for experiential and memorable events whether it is a new car launch or street food style networking for up to 600 people.”
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UK’s top hotels are revealed at the AA Hospitality Awards THE best hotels across England, Scotland, Wales and Northern Ireland were celebrated at the AA Hospitality Awards in a glittering ceremony at Grosvenor House in London. The 22nd annual awards were presented by Kate Silverton and honoured the best establishments in the UK across 23 categories, including Eco Hotel of the Year, Lifetime Achievement Award, Large and Small Hotel Group of the Year, Housekeeper of the Year and the inaugural Spa of the Year. Winners: Hotel of the year (England) – Chewton Glen, New Milton; London – The Landmark, London, NW1; Wales – The Grove, Narbeth; Scotland – The Gleneagles Hotel, Auchterarder; Northern Ireland – The Fitzwilliam Hotel, Belfast. Eco Hotel– Carbis Bay Hotel, St Ives. Spa – Rudding Park Hotel, Harrogate. Lifetime achievement– Robin Sheppard, chairman, Bespoke Hotels. Large hotel group – Park Plaza Group. Small hotel group – Inverlochy Castle Management International. Housekeeper – Ankica Korzelius, St Ermins Hotel, London. Five Red Stars – Foxhill Manor, Broadway, Worcestershire; Cromlix Hotel, Kinbuck, Dunblane; Alexander House Hotel, Turners Hill, West Sussex; Adare Manor, Adare, Limerick; The Langham, London, W1;
Chewton Glen
Café Royale, London, W1; Seaham Hall, Seaham, County Durham; Torridon, Wester Ross, Torridon. Four Red Stars – Galgorm Spa & Golf Resort, Ballymena, County Antrim; The Scarlet, Mawgan Porth, Cornwall; The Painswick, Painswick, Gloucestershire; St Ermins Hotel, London, SW1; The Montagu Arms Hotel, Beaulieu, Hampshire; Cavendish Hotel, Baslow, Derbyshire; Maison Talbooth, Dedham, Essex. Three Red Stars – Bingham Riverhouse, Richmond upon Thames, Surrey; THE PIG at Combe Hotel, Honiton, Devon. Andrew Stembridge, executive director of Iconic Luxury Hotels,said: “We are thrilled that Chewton Glen
has been crowned Hotel of the Year again, especially considering the number of very credible new hotels that have popped up of late. “Winning this prestigious title is undoubtedly testament to the energy, passion and creativity of the entire team who work so hard not only to ensure that our guests always want to return but are also focused on continually improving and innovating. “Chewton Glen has always been remarkable as defined by Martin Skan half a century ago and we are exceptionally fortunate to still have owners who support our vision through reinvestment.”
Weston-super-Mare’s Grand Pier introduces eco cups A TOP tourist attraction has stepped onto the front line of the war against single-use plastics by introducing new Eco Cups. The Grand Pier in Weston-superMare says the move will prevent more than 120,000 plastic cups from entering landfill every year. The reusable containers are now being used to serve all cold drinks on the Pier, significantly cutting down the cost of single-use plastics to the environment. Guests at the seafront attraction are also able to take the cups home (they can also be bought in the main gift shop for just £1) as a souvenir of their visit. The Grand Pier’s Food and Beverage Manager, Liz Kallias, said: “We are doing everything we can to reduce the amount of single-use plastics here on the Pier, and now we’re determined to try to save the world, one cup at a time! “We started looking into reusable cups last year and researched the markets fully before deciding to go with Green Goblet, a firm which has supplied cups for the cricket World Cup this year as well as Ed Sheeran’s concerts, Glastonbury Festival and the rugby Six Nations tournament, so we knew we would be using a product which has been put through its paces and proved successful.
Emma, Viscountess Weymouth, and her Strictly Come Dancing partner Aljaž Škorjanec took a well-earned break from training to enjoy a tour of Longleat Safari Park. As well as getting to hand feed one of the famous Wiltshire wildlife attraction’s resident Rothschild’s giraffe, Emma also introduced Aljaž to one of her favourite animals – Ebun the southern white rhino. The pair even helped give her a relaxing mud bath before returning to the dance studio to continue their training.
Contacts EDITORIAL Judith Halkerston group editor jh@scriptmedia.co.uk Dominic Musgrave production editor dm@scriptmedia.co.uk
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“Within the first few weeks of them being introduced, we sold well over 3,000 reusable cups, so they are clearly already providing popular with our guests.” The introduction of Eco Cups is the latest in a series of environmentfriendly initiatives implemented by the Grand Pier. Wooden cutlery was introduced at the beginning of 2017. The Pier uses paper straws, wooden coffee stirrers, and all takeaway outlets at the attraction use biodegradable food boxes. The Pier also recycles glass and cardboard. Liz added: ““We take our corporate
social responsibility very seriously and we know that many of our guests are also keen to do their bit to help protect the environment for future generations. “We are constantly looking at ways of reducing our plastic and have a few other ideas in the pipeline for more eco-friendly practices which we will hopefully be implementing in the near future. “We hope that all our guests will also consider the environment and think carefully about how they dispose of their litter when they come to visit us. “Together, we can make a positive difference.”
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The View from the Shard hosts English Lake District China Forum exhibition A SPECIAL event attended by more than 100 guests and 14 exhibitors from across The Lake District was held at The View from the Shard in London by the English Lake District China Forum. Made up of businesses from all over the World Heritage National Park, the Forum works together to promote the area to Chinese visitors and welcomed guests to a champagne reception at the top of Western Europe’s tallest building. Jennifer Cormack, chair of the English Lake District China Forum and sales and marketing director of Windermere Lake Cruises, said “We’re absolutely committed to enhancing the cultural understanding between China and the UK to ensure we remain a top destination for our international guests. “The dedication of local businesses such as those at the event continues to demonstrate our determination to continually improve our appeal to overseas markets in the coming years.” Guests were transported to the 68th floor in high-speed elevators, travelling at six-metres per second up to the viewing galleries offering
the highest and greatest views of the city to celebrate the Lake District’s third year of UNESCO World Heritage Site Status. There, they were able to network with existing partners and new businesses while showcasing what The Lake District has to offer to international visitors. New products, services and accommodation providers were also among the
highlights, along with the launch of new travel itineraries, fantastic new food options and details of unique experiences. Exhibitors in attendance included Baha Pacific Street food, Brockholeon-Windermere, Cumbria Crystal, English Lakes Hotels Resorts and Venues, Lake District Country Hotels, Lake District National Park Authority, Windermere Jetty Museum of Boats
Steam and Stories, Lakeside and Haverthwaite Railway, Lamplighter Dining Rooms, Mountain Goat, National Trust, Reay’s Coaches, Windermere Lake Cruises and The World of Beatrix Potter. Earlier this year, Windermere Lake Cruises revealed the number of Chinese visitors being welcomed by the attraction had reached a record high – increasing by 286 per cent since June 2016. English Lakes Hotels Resorts & Venues – who work closely with Windermere Lake Cruises as part of the English Lake District China Forum also reported an 85 per cent increase in Chinese bookings across their properties since 2016. Meanwhile, figures from Lakeside and Haverthwaite Railway showed overall group ticket sales with China rose by 11 per cent last year, with Chinese advance bookings up by six per cent. The English Lake District China Forum also won an international award at the Chinese Tourist Welcome Awards ceremony this year for the quality of service its member businesses provide to visitors from China and their tour operators.
Red Funnel wins major accolade
Shopping village to host first Vintage Themed Weekend
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HATTON Shopping Village, the quintessentially English shopping village near Warwick, is to host a Vintage Themed Weekend for the first time on October 5 and 6 from 10am to 5pm. Entry and parking is free to attend the 1940’s and 1950’s event which will feature vintage inspired market stalls, workshops and talks from the era, live music and ‘dig for victory’ fun in the Alfresco Style Garden Boutique. Visitors can also enjoy vintage teas and cakes, fudge and tea tasting and Lashford’s luxury hotdogs and minute steaks. Those visiting are encouraged to wear their 1940’s and 1950’s inspired outfits, take a photo of themselves dressed up during the weekend and share on social media using #hattonvintageweekend for a
chance to win £50 worth of goodies. During the weekend visitors can browse the popular outdoor markets which will also be vintage themed, as well as shopping for bespoke and unusual gifts and crafts from Hatton’s unique independent shops. Lottie Newitt from The Alfesco Style said: “We are delighted to be hosting our first Vintage Themed weekend when visitors can step back in time and enjoy a range of activities from this bygone era. “We’ve had several new and exciting events taking place at Hatton already this year, and several more will be taking place this winter, including a Christmas craft fayre and fashion show, festive food fayre and Christmas markets for our visitors to enjoy.” Hatton Shopping Village has FREE entry with masses of FREE parking.
RED Funnel Ferries was awarded the ‘Maritime 2050 Award’ at the Maritime UK Awards, held at a glittering ceremony at the Leonardo Royal Hotel Southampton Grand Harbour recently. The prestigious award, sponsored by the Department for Transport, recognises Red Funnel’s contribution to supporting the British shipbuilding industry and championing the UK Government’s Maritime 2050 strategy, which seeks to maintain and strengthen the UK’s position as a global maritime leader. Fran Collins, CEO of Red Funnel said: “We are extremely delighted to receive this prestigious award as we continue to do our part to support the British maritime industry. “We believe in the UK Government’s Maritime 2050 vision of keeping the UK as a leading, global maritime nation, so we’re particularly honoured to receive this accolade. “Supporting the UK maritime economy is strongly embedded in the present day ethos of Red Funnel, has been since we were founded back in 1861 and will continue to guide our actions in the future as we look to embrace new technologies towards a greener future. The award was presented by Nusrat Ghani, Maritime Minister at the Department for Transport and was accepted by Red Funnel’s
chief financial officer Graham Barnetson. Of Red Funnel’s existing fleet of seven ferries, six have been built in the UK. Most recently, Red Funnel awarded a £10million contract to Cammell Laird, based in Birkenhead on the River Mersey, to build its new state-of-the-art freight-only ferry, Red Kestrel. This marked the third successive UK-based ship order for Red Funnel in recent years and specifically generated more than 3,000 hours of apprentice work and supported 45 UK supply chain business. Red Funnel’s newest high-speed catamarans, Red Jet 6 and Red Jet 7, were built even closer to the company’s home, on the Isle of Wight at Wight Shipyard in 2016 and 2018. The orders amounted to a £13m investment into the UK economy, with much of that staying on the Isle of Wight. Some 85 skilled Island craftsmen were employed during the Red Jet builds, including several apprentices. In addition to supporting UK shipbuilding, Red Funnel is helping to keep maintenance jobs within the UK. In April the company signed a three-year agreement with A&P Falmouth to service its vehicle ferries for routine maintenance.
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Model aircraft fans in for a treat at Museum MODEL aircraft enthusiasts are in for a treat when the British Motor Museum hosts the 11th ‘Large Model Aircraft Show’ on Sunday, October 27. Visitors can see more than 100 large static radio controlled model aircraft at the annual indoor show. Organised by the Large Model Association, this popular family event offers visitors the chance to see the models ‘up close’ without the restriction of flight line fencing. There will also be the opportunity to attend three modelling technique workshops which will be run by Paul Dudley from Kingfisher Aviation, Tony Nijhuis from Tony Nijhuis Designs
and Paul Lewis from Composite Scale Kits. The show will also have a large trade area where visitors can buy everything from miniature propellers to small jet engines and preassembled models. In addition the cinema will show footage of the planes flying during the show season. The show also coincides with half term so there are plenty of other family friendly activities to enjoy at the same time. These include making rockets, the Black Cat trail, family tours and a Rocket fuelled Science Show. All are included in the entry fee.
York is celebrating its title of the most haunted city in Europe with the return of the family-favourite Great York Ghost Search and a host of spooky, hilarious and downright terrifying events during the frightening fun Halloween season. The Great York Ghost Search will run for an extended three week run (11 October – 1 November) for the October half-term, with 26 ghost lamps tucked away in shop windows all around the city and the mini-ghosts making an appearance for the last week of the search, finders of which will be able to go home with their own pocket poltergeists. The Great York Ghost Search has been taken over again by the York Dungeon. Those who complete the search and find all the ghosts on the trail will be able to enter the competition to win a family of four Premium Merlin Annual Pass.
Loganair to take on key East Midlands to Scotland routes
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LOGANAIR is to take over routes linking Edinburgh and Glasgow with East Midlands from October 27 as the incumbent airline withdraws its services. Scotland’s airline has stepped in at short notice to take on the routes, used by more than 150,000 travellers each year, maintaining vital connectivity between Scotland and the Midlands for businesses and for family links and tourism. The move follows Loganair’s inaugural flight at East Midlands at the beginning of September when services to Brussels and Inverness took off, and its recent announcement of new services to Aberdeen from February 2020. Loganair’s launch of the EdinburghEast Midlands route will bring immediate benefits for customers, as one of the airline’s 49-seat Embraer 145 jets will be deployed on the route to provide up to four services each way per weekday. This doubles the number of flights on the route and introduces a new, convenient schedule with a choice of departure times throughout the day. Loganair’s managing director Jonathan Hinkles said: “We’re delighted to be announcing our expansion at East Midlands, less than a month after our first arrival at the Midlands airport. “As well as safeguarding essential connectivity for business and leisure travellers, we’ll bring improved schedules to the Edinburgh route straight away and to the Glasgow route just as soon as we can.”
“We’re confident that the jet service, enhanced timetable and Loganair’s friendly service will all be warmly welcomed by regular travellers on the routes – whom we look forward to welcoming to the fast-growing Clan Loganair frequent flyer programme too.” Weekday flights will depart from Edinburgh at 6.50am, 2.30pm, 4pm and 7.30pm and flights will leave East Midlands for Edinburgh at 8.30am, 2.15pm, 5.40pm and 7.55pm. The flight time will be just 70 minutes, and there will be a Saturday morning flight and a choice of Sunday departures too. Fares on both routes will start from £49.99 one-way and all Loganair fares include a complimentary hold baggage allowance, Clan Loganair
frequent flyer rewards and in-flight refreshments. A true sign of Loganair’s continued growth is that the airline now expects to serve over a million Tunnock’s Caramel Wafers on its flights over the coming year. Glasgow services will similarly commence on October 27. There will initially be two flights per weekday – again operated by the 49-seat Embraer Regional Jets which prove popular with Loganair’s customers – plus weekend flights. Early in the new year, Loganair will upgrade the Glasgow-East Midlands service to three flights in each direction per weekday and introduce a much-improved, customer-friendly timetable on the route, enabling business travellers to enjoy a working day in either destination. The
upgrade will take place as soon as operational resources permit. The new services will also open up a wide range of flight connections from East Midlands to the Highlands and Islands, meeting Loganair’s flights to destinations including Shetland, Orkney, Stornoway, Benbecula, Islay, Barra, Campbeltown, Tiree and Wick at Edinburgh and/or Glasgow. Customers already holding reservations with Flybe will shortly be contacted by them to set out their options including re-booking onto the new Loganair East MidlandsScotland services. As Loganair has no access to Flybe booking data, assistance for customers to arrange re-booking can only be accessed via Flybe’s reservations team.
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Businesses are reducing their impact on the environment UKinbound has released its latest Business Barometer results, highlighting the measures tourism businesses are putting in place to reduce their impact on the environment. Results also show bookings and yields are holding steady for two thirds of members and confidence levels have picked up. In its latest survey, the association asked its members to comment on their sustainability practises, revealing that over 81 per cent of tourism businesses think it is important to implement sustainable and environmental policies for their businesses and clients. These companies are taking proactive steps to minimise the impact of their tourism business on the environment, with 59 per cent reducing single use plastics, 49 per cent reducing their carbon footprint, and more than one in five using renewable energy. 40 per cent of respondents also said they are working with eco-friendly partners, have ‘green champions’ in the workplace, and are recycling/reducing food waste. Joss Croft, CEO, UKinbound, said: “It is great to know that our members care deeply about the environment and are taking positive action to minimise the impact of their businesses and clients. “After all – it is in all our interests to nurture and take care of our beautiful landscapes, cities, towns and villages, as this is one of the main reasons why the majority of international tourists visit the UK. “In addition to our research, the Environmental Audit Select Committee is conducting an inquiry into sustainable tourism. “We are looking forward to
reading their recommendations and supporting these where we can on behalf of our members.” Andrea Nicholas, managing director, Green Tourism added “Over the last two years we have seen over a 400 per cent increase from tourism and hospitality businesses wanting to explore how to improve their sustainable practises and how to evidence their achievements to their increasingly inquisitive consumers. “Our significant growth has come from hotel groups and other hospitality businesses seeking validation and accreditation that their practises are being managed efficiently and cost effectively (particularly our new energy audit, which guarantees significant cost savings).” The July Business Barometer also asked members to feedback regarding business operating conditions during May and June, with 75 per cent of businesses saying their bookings/visitor numbers/ customer orders were the same or higher than May/June 2018. Yields were also the same or up for 84 per cent of businesses during the same periods. China and America continue to be the leading growth markets, with 43 per cent of respondents experiencing growth from one of the two. France and Germany continue to be the two most in decline markets, with 29 per cent of respondents experiencing decline from one of the two. Confidence also saw a positive increase compared to March/April data, with 57 per cent of businesses stating they are confident about the upcoming 12 months, compared to 49 per cent the previous two months.
Royal Pavilion Ice Rink to celebrate 10th anniversary THE south east’s most beautiful Christmas attraction, Brighton’s Royal Pavilion Ice Rink, returns for its 10th year, powered exclusively by wind and solar energy. Set right in front of Brighton’s iconic royal pleasure palace, the huge 880 square metre rink and separate 130 square metre beginners’ rink are lit magically at night and for many of their visitors, herald the arrival of Christmas. “We’re passionate about skaters being able to bring in the festive season with us without it costing the environment,” said Shella Parkin, MD of Laine Ltd, creator of the Royal Pavilion Ice Rink. “That’s why this year we have gone the extra mile to ensure that we minimise our impact, using clean energy to power our rink, supporting Sussex Wildlife Trust to plant thousands of trees, and delivering the highest possible performance in terms of energy efficiency and minimising carbon emissions.” The Royal Pavilion Ice Rink is located within Brighton’s bustling North Laine district, perfect for Christmas shopping, and beautifully lit with hundreds of energy efficient LED lights for a truly magical Christmas skate. The main rink offers
plenty of space for more confident skaters and the separate beginners’ rink with penguin skate aids provides a safe area for younger skaters to build their confidence. For those looking to just sit back and soak up the festive atmosphere, there’s no charge for spectating from the rink-side Bar & Kitchen or from its 40-metre terrace next to the ice. With plenty of space for larger gatherings, the 130 seater restaurant offers a great selection of bar snacks including irresistible ‘Dirty Fries’, tempting small plates to nibble over a drink, hearty burgers, pizzas, cassoulet and a huge range of vegetarian and vegan options. A great bar offering includes local ale and a range of craft beers together with mulled and ginger wine. Conveniently situated just 50 minutes from Victoria by train, all of Brighton’s independent shops are on its doorstep so visitors can get a little Christmas shopping in too. Tickets cost from £10 for full price tickets (aged 12 and over), £7 for juniors (under 12) and the onehour skate times run from 10am to 9.15pm daily. Children under five can skate for free in all off -peak sessions when accompanied on the ice by an adult paying full price.
Airport is UK’s best rated
Stratford’s popular and free to enter Arts Fair Discover:Gather:Give returns to the historic Stratford-upon-Avon Town Hall over the weekend of November 2 and 3. Alongside the 40 artists with an exciting and eclectic mix of paintings, illustrations, ceramics, jewellery, glasswork, decoupage, textiles, wood turning, digital art, sculpture, upcycling steampunk and book binding, visitors will also be able to vote to name a Shakespeare’s Puppy Guide Dog.
DONCASTER Sheffield Airport has been rated the best UK airport and in the top 10 European airports in a leading global airport passenger service and benchmarking survey for the last year. The Airport Council International’s Airport Service Quality measures passenger satisfaction and rates all aspects of the airport customer journey from value for parking facilities, helpfulness, staff courtesy, cleanliness, information, executive lounges and also feeling safe and secure. ASQ research takes place in
airports that service more than half the world’s 7.1 billion annual passengers and is measured at quarterly intervals throughout the year. DSA scored particularly highly for airport parking, courtesy of its staff and providing a safe and secure environment. Parking facilities have been rated the best across Europe in 2019 with the friendliness of staff a close second. Passengers will soon be able to enjoy new shops including a Costa coffee outlet, opening in the near future.
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