Whitby Advertiser April 2016 Issue by Whitby Advertiser

Advertiser

Whitby

April 2016

Hello and welcome to the April edition of the Whitby Advertiser, the number one choice for advertising in Whitby and the surrounding district. I hope that you will enjoy this new edition of our magazine, whether you are a resident, business owner, visitor or holidaymaker to the area. Well, as we all know, this month starts with the day we all dread being made to look a fool on – yes, it’s April Fool’s Day! So on this day, be aware of practical jokes and hoaxes and don’t fall a victim to them! Did you know that the French call April 1 Poisson d’Avril, or “April Fish”? French children sometimes tape a picture of a fish on the back of their schoolmates, crying “Poisson d’Avril” when the prank is discovered. This could be quite appropriate for a coastal town like Whitby too, though perhaps a picture of fish and chips would be more appropriate!! As you can see from the following pages, we don’t fool around here at the Advertiser, squeezing as much as we possibly can into our issue. As always, you will find adverts from new businesses as well as our regular advertisers, and everything you can possibly think of from bathrooms to beauty treatments, pets to plumbers, and cars to carpets. There is a handy index at the back too to help you find what you are looking for. As always, our prize crossword continues to be very popular, with many entries arriving by both post and e-mail every month. Could you be our lucky winner this month? Simply have a go at the crossword, work out what the mystery word is, then let us know what it is! Our prize is a lovely Made in Whitby lampshade from our sponsor Meadow on Skinner Street – why not pop in to Meadow and have a look at these lovely lampshades if you are passing by their shop? Next month, the Whitby Advertiser will be celebrating its 10th birthday! Yes, our first edition was way back in May 2006 with just 20 pages and a print-run of 10,000 copies. Ten years on, our publication often exceeds 100 pages and with a distribution of 22,000 copies every month throughout Whitby and the surrounding district, we are the established number one choice for advertising in the area. If you are a business and would like to advertise in our birthday edition, don’t delay – give us a call today. Choose the best. Choose the Whitby Advertiser and bring extra business to your door. Have a great April folks!

Copyright © Whitby Advertiser Ltd No part of this publication may be reproduced or transmitted without permission in writing from the publisher. Requests for permission or further information should be addressed to the publisher. Published by Whitby Advertiser Ltd Green Lane Centre Green Lane Whitby, North Yorkshire YO22 4EH Company No: 05736318 | VAT No: 979 2029 82 All information in this magazine is published in good faith and cannot be reproduced without written permission. Whilst the publisher makes every effort to ensure that the businesses featured in this magazine are of the highest quality, we do not guarantee the services and products from any businesses featured. No liability will be accepted under any circumstances should any of the contents in this magazine be incorrect. Any complaints should be referred to Trading Standards, NYCC. The views expressed within the articles are not necessarily those of the publisher. All rights reserved.

Stephen Ault EDITOR Give us a call or e-mail and we’ll help you get the most out of your advertising budget. Or visit our website for sizes, templates, and prices.

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01947 605500 E-MAIL US info@whitbyadvertiser.co.uk FIND US ONLINE whitbyadvertiser.co.uk WRITE TO US Whitby Advertiser Ltd Green Lane Centre, Green Lane Whitby, YO22 4EH MAY ISSUE DEADLINE FOR ADVERTISERS WEDNESDAY 13TH APRIL

FEATURES THIS MONTH 10 34 45 40 44 47 68 94 96 101 102

Dining Out Guide What’s On Save Eskdale School (1) Line Ads The Importance of Mastering Delivery Talking Property Save Eskdale School (2) Strange Whitby Tales Prize Crossword Useful Numbers Index

Photograph by Alan Wastell

Whats On

ind the most up to date What’s On online at whitbyadvertiser.co.uk

Singing duo No egrets appearing at the Conservative Club on pgang ane. 2 - 0 Saltburn’s rand Ole Oprey Festival at Saltburn

27-30 Community Theatre. nights of Americana lues

Folk Country ig and music. Sunday vening is lues night, Mon Tues are rand Ole Oprey music bit of everything, and the final evening is ig and Night with the uisborough ig and. Tickets from Whistlestop Wines, Destinations and The Community Theatre Saltburn. nquiries please call 0 60 26

Friends of Pannett Park aster in the Park’ from 11.00am to 2.00pm. Pannett Park.

oodbye Sailor – Peg Doll workshop at Captain Cook Museum, rape ane, Whitby. Children can fashion and take home little peg dolls of a sailor and his sweetheart, dressing them up in fitting costumes of C1 th inspiration. Hosted by local artist achael oddington of littermoth Factory. Drop-in between 11am – pm.Free with museum entry or 1 on the door . Tel Whitby 601 00 for further details.

Whitby Photographic Society. Henrietta yrne, ichmond. An vening with ’ 6. pm for .00pm at St ohn’s Ambulance Hall, back St Hilda’s Terr. Nonmembers welcome 2.

THROUGHOUT THE MONTH IT Helps. Stuck setting up an email, struggling with online forms? Come in see one of our friendly IT helpers. Sessions take place at Whitby ibrary on Windsor Terrace every Monday 11-1, Tuesday 10-12 2Thursday 10-12. ooking advisable. For more information please ring 0160 0 or email whitby.library northyorks.gov.uk E ERY MONDAY Pre-School Dance for 2 years and upwards. Starts Monday 11 anuary at Whitby Coliseum from .00pm to . pm. .00 per child. No need to prebook – just turn up on the day. All classes by arbara enson-Smith. Senior xaminer of the A. For further information please call Whitby 60 22 . Computer drop-in session at the Coliseum from 2pm to pm for people with queries or help with tablets, laptops etc. Tel Whitby 2 000 for further details.

E ERY TUESDAY The lue ear Club. A story rhyme time for nder s, will take place at Whitby ibrary on Tuesday afternoons between 2.1 .00 will include interactive stories, singing, crafts teddy bears picnics. For more information please ring 0160 0 or email whitby.library northyorks.gov.uk Tea Dances with Ray irk at The Northern ights Suite Whitby Pavilion from 1pm. . per person. Put on your dancing shoes and dance the afternoon away in this friendly social dance session where ay irk plays a mixed dance programme with the opportunity to make requests. E ERY WEDNESDAY Computer classes for beginners at the Coliseum from 10am to 11. 0pm. per lesson. Tel Whitby 2 000 for further details. E ERY THURSDAY Sleights Toddler Group held Thursdays term time . 0-11.00 am at Sleights illage Hall. Come along and play, suitable for babies to years. We provide snack, crafts and songs. 1. 0 per session. All welcome https www.facebook.com SleightsMotherAndToddler Move It or Lose It’ class at Staithes illage Hall 2.00– .00pm on Thursday afternoons. ntry 2 per person. For more details call Nicola on 01 21 02 0 1 2 0. De-stress and Rela In need of a little me’ time? For those who experience stress, depression or other mental health issues. This course will give you a range of relaxation and meditation techniques to help you manage your stress and anxieties and provide a sense of well-being. very Thursday from anuary. 10am- 2pm for 11 weeks. runswick Centre, Whitby. 6 . 0 or free to those on means-tested benefits. Info enrolonline. wea.org.uk Tel 011 2 0 ef C 6662 E ERY FRIDAY Sleights illage Hall Art Group 2016. Fridays 1. 0 to . 0 pm. Informal and friendly art sessions - work independently or receive help and guidance from professional artist Dave e ery. For further information contact Dave e ery Tel 01 21 2 djart myposto ce.co.uk www.daveje ery.co.uk Move It or Lose It’ Class. Chair-based exercises. Now held weekly on Fridays from 2.00pm to .00pm at Sleights Community Centre. Only .00 per person. For further information, call Nicola on 01 21 02 or 0 1 2 0.

Whats On

ind the most up to date What’s On online at whitbyadvertiser.co.uk

09-10 CAFOD Sale of Turned Wood and eaded jewelry

sk alley Mini Markets ric a brac jumble’ themed market. Danby illage Hall 10am to pm. Free admission. Donations welcome for Yorkshire Air Ambulance. New stallholders always welcome - ook early to avoid disappointment. More themed markets coming up in 2016. Contact via Facebook page or call text 0 02 16 0 1.

Snooker presentation night at the Conservative Club on pgang ane.

at Pack egas Spectacular Show at the Whitby Pavilion. Doors open .00pm for . 0pm start. Tickets 20 – call ox O ce on 01 .

The Trevor Sewell and with support Howlin Mat. Saltburn lues Club at Saltburn Cricket club at pm. Tickets 10 from Whistlestop Wines Saltburn and www.yorkshireticketshop.co and 0 60 26 .

Musicport Sunday unchtime Open Mic session in the relaxed family friendly atmosphere of Whitby Pavilion s cafe. Starts 1. 0pm

Close to the Heart - a creative craft workshop for all ages at the Captain Cook Museum, rape ane, Whitby. Create a scratched, scraped or engraved design. Choose your designs and get scratching’ to decorate a personalised scraperboard panel. Discover what a scrimshaw and a staybusk is. Drop-in between 11am- pm. Free with museum entry or 1 on the door . Tel Whitby 601 00 for further details.

All welcome at free igsaw ibrary, Whitby 10. 0 am -12. 0pm at Coliseum next to us Station in ames Cook Theatre behind caf . Huge variety of over 1000 jigsaws. Donations of jigsaws welcomed. Info or collection Tel. 0 2 6.

uiz at the Conservative Club on pgang ane in aid of Whitby Whalers A. Starts . 0pm.

Whitby Photographic Society. Ivor obinson, Hartlepool, My iew’. 6. pm for .00pm at St ohn’s Ambulance Hall, back St Hilda’s Terr. Non-members welcome 2.

An vening of Clairvoyance at the Coliseum with Donna ell .00pm- . 0pm. Admission .00 with proceeds to charity. No children under 16yrs of age.

at the Pyman Institute Sandsend 10am – pm. Free ntry. Profits to CAFOD.

uiz at the Conservative Club on pgang ane in aid of Whitby egatta with quiz master ohn Smith. Starts . 0pm.

Whitby Photographic Society. en iggs, ichmond From Yorkshire to Yellowstone’. 6. pm for .00pm at St ohn’s Ambulance Hall, back St Hilda’s Terr. Nonmembers welcome 2.

laisdale Women’s Institute meeting at the obinson Institute . 0pm- . 0pm - meets the second Thursday of each month with lots of interesting topics discussed!

Craft Fair 10am- pm at the Parish Hall, ow Street, uisborough. Free admission and free parking. Please come along and browse! Free children s craft activities from11am to 1. 0pm – colour a beautiful picture and put in a frame to take home.

Whitby “WHA A Co ee Morning at the St. ohn Ambulance Hall, ack St Hilda’s Tce. Held on the third Saturday of each month from 10.00am-11. 0am.

Whitby ibrary eading roup from 6- pm every rd Tuesday in the month at Whitby ibrary. New members welcome. For more information please ring 0160 0 or email whitby.library northyorks.gov.uk

Whitby Antique Fine Arts Society meeting at the reen ane Centre. Third Tuesday of every month. Starts . 0pm. uests very welcome - on the door. The Art of Alternative Photography’ by David and Angela Chalmers.

uiz at the Conservative Club on pgang ane in aid of ateway Whitby and Whitby Naturalists. Starts . 0pm.

ateway Whitby’s olunteer Day to uild a irthday oardwalk to celebrate the ueen’s 0th birthday, aiming to lay 0 planks to cover a wet muddy section of the Calla eck walk. Meet 10.00am by the entrance of the old tip near Spital ridge. Please contact Sandra Smith on 01 2002 for more details.

Whats On

ind the most up to date What’s On online at whitbyadvertiser.co.uk

21 22-24

22 23 25

Whitby Photographic Society. Peter Dixon and ohn ace Whickham, An vening with ’ 6. pm for .00pm at St ohn’s Ambulance Hall, back St Hilda’s Terr. Non-members welcome 2. Whitby oth Weekend 2016. W W has something for everyone with an interest in all things alternative. oin the thousands of oths and alternatives of all ages and walks of life for an amazing long weekend it ll be a weekend you ll never forget! Co ee morning in Newholm illage Hall between 10am-12 noon. a e cake stall. In aid of Felstead Aid for Deprived Children in the kraine. Singer entertainer Claire ouise appearing at the Conservative Club on pgang ane. Whitby Flower Club meeting at Sleights illage Hall at 2pm. ean McClure will demonstrate A Year s Tapestry of Colour . isitors welcome, admission for non-members. For information about the Flower Club contact Monica on Whitby 60 or Pat on Whitby 60 6 .

Whitby Photographic Society. Annual Trophy Competition. Subjects Delicate’, uildings’ and Natural World’ udge Anne Swearman, Whitley ay. 6. pm for .00pm at St ohn’s Ambulance Hall, back St Hilda’s Terr. Non-members welcome 2.

Co ee Morning at Whitby Conservative Club. Held last Friday of every month. 10. 0am-12 noon. Co ee, cakes, chat, book exchange. All welcome.

sk alley Mini Markets. ank holiday weekend Open Market. Danby illage Hall 10am to pm. Free admission. Donations welcome for Yorkshire Air Ambulance. New stallholders always welcome - ook early to avoid disappointment. More themed markets coming up in 2016. Contact via Facebook page or call text 0 02 16 0 1

Line Ads

View online at: whitbyadvertiser.co.uk

GRAHAM GILL PROPERTY REPAIRS AND MAINTENANCE. Small uilding Works, arden Walls, Fencing, Patios and more. Now also doing P roofing with 2 -year guarantee. Call Graham on 01947 601806 or 07528 652974

MATURE LOCAL DRUMMER SEE S AND MEM ERS and singer to form a - piece group. 60s, 0s 0s style music. TEL. 07932 561119. TRADITIONAL 8-SEATER DINING ROOM SUITE with matching display cabinet. oth in excellent condition. 6 0.00 ono. Tel: 01947 604012. MATURE COUPLE A AILA LE FOR HOLIDAY COTTAGE CLEANING. Also other related work. Tel: 01947 601477 or 07984 458842.

GATEWAY WHIT Y is planning to restore the bench at the top of Fitts Steps on the Monk’s Trod sk alley Walk. The cost is 0 for a metal seat and to fund this, we are asking if anyone would like to contribute towards it as a memorial for a loved one who enjoyed that walk. ateway would arrange to have a plaque placed on the seat with words as chosen by the donor. Please contact Sandra Smith on 01947 820025 for more details. RALEIGH MEN’S OULDER I E, WOMEN’S NITRO I E, YOUTH’S G M ACADEMY CRIC ET AT, ORIGINAL WHEELIE AG, SLA ENGER CRIC ET HELMET OPAY NICHOLLS PADS. Offers. Tel: 01947 811083.

WHIT Y ATHROOM SOLUTIONS. Full installation service or supply only. Free design no obligation quote. years experience. enuine savings on retail prices. Tel: 01947 897952 or 07973 407355. FULL SET OF DRUMS. ROC

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NORTH COAST GARDENING SER ICES. A new friendly, reliable gardener catering to your requirements. ook now to avoid disappointment. Call Chris on 01947 893620. ITALIAN RED 3-PIECE SUITE. xcellent condition. ought at Argos.

0 ono. Tel: 01947 603426.

ACRYLIC OIL PAINTING COURSE. weeks from rd May in Whitby by experienced, qualified professional artist tutor. Cost 120. eginners advanced welcome. Contact Anne Moses Tel: 07811 419835 or e mail asvisualskills gmail.com.

E PERIENCED CLEANER. D S checked, fully insured and COSHH certificated. Has own transport. Now has vacancies. easonable rates. 01947 604841. OILER SER ICING 30. GAS FIRES SER ICED 25. LANDLORD SAFETY CERTIFICATES 45. More than as. Tel: 07828 913989 or 01947 661407. as Safe No. 22 0 . PAINTING DECORATING WOR CARRIED OUT. Interior and exterior. uaranteed work at reasonable prices. Call for free estimate. Tel: 07941 388593.

DIANA MO ILE HAIRDRESSER FOR ALL YOUR HAIR RE UIREMENTS. Cutting, setting, perming, colouring etc. ualified experienced. Call Diana on 01947 602477 or 07870 321477 ROTO ATOR HONDA F28C serviced in 201 ,

00. Tel: 01947 880800 (after 5pm).

LOUNGE SUITE, brown new condition 00.00. TWO SINGLE EDS, ONE DOU LE ED with storage under 2 each. Tel: 01947 880800 (after 5pm). MAHOGANY E PANDING O AL TA LE

4 CHAIRS 200. Tel: 01947 880800 (after 5pm).

INDLE 40. ENWOOD CHEF 20. MUSIC CENTRE 20. LPS AND SPS Offers. Tel: 01947 880800 (after 5pm). 40

Line Ads

Send us your Line Ad: Use the form below.

OLUNTEER RECEPTIONISTS RE UIRED AT CHURCH HOUSE CENTRE, Flowergate Whitby. Hours to suit. Please call Dawn or Sammy on Whitby 821761 for further information. SOFA ft long, green oral cover. No fire certificate. Free. Tel: 01947 880800 (after 5pm). GUIS OROUGH TROPHY CENTRE. All sports catered for. ngraving to any item. available. Tel: 01287 630990. 2016 Catalogue now available.

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CARE WITH INDNESS ALWAYS GUARANTEED. xperienced and qualified local carers. Support in your own home tailored to suit your needs. Contact ing sher Care on 07758 195795 or email: enquiries king sher care.co.uk ACCOMMODATION RE UIRED FOR APPRENTICES. ed, breakfast and evening meal. uaranteed payments. Contact Anne on 01947 825871 at the Whitby ishing School. TURF LAYING. Also fencing and tree cutting service. Tel Mike Stainthorpe on 01947 820845 07866 079038.

GOOD UALITY CLEANERS RE UIRED, Ingrid Flute Yorkshire Holiday Cottages, Flowergate Whitby. Tel: 01947 600700. -mail info yorkshireholidaycottages.co.uk

DALE END SER ICES. Handyman etc. arden Clearances. Fencing. eneral household repairs. Tel: 01947 895524 07951 453209. ACAIR LOC S your local locksmith. uP C doors di cult to lock? We can help! ocked out? No problem! Fast service. No call-out charge. Tel: 07974 660062 HENDERSON UPHOLSTERY. Domestic and Contract, foam cut to size. D.I.Y. Sofas order. eather epair. Tel: 01287 619191.

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ENGRA ING LASER ETCHING SER ICE for stainless steel, brass and other materials. Also Signs made. Tel: 01947 880550. www.croftcastsigns.co.uk. Email: info croftcastsigns.co.uk

Y u L ne Ad

PRI ATE SELLER 8 INC AT for 20 words (50p per additional word) SMALL USINESS 15 INC AT for 20 words ( 1 per additional word)

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Please call or post with payment to: Whitby Advertiser, Green Lane Centre, Whitby, YO22 4EH Tel 01947 605500 41

Jack Barber Website Design & Technology 01947 878 108 www.jackbarber.co.uk

Design to make you stand out. Support to help you succeed.

Coach Ros Jones shares with local business owners:

Why there’s no point turning on the sales and marketing tap if the plug’s out or

THE IMPORTANCE OF MASTERING DELIVERY

I don’t know about you but when I invest money in my business marketing, I expect to get a return on that money. If I spend £200 on an advertisement, I expect to get sales that at least cover that cost. Most importantly, when I spend money on marketing, I want to get clients who will stay with me and make my investment worthwhile. What amazes me is the number of business owners I meet who are busy spending a fortune on their marketing but then provide such poor quality delivery of their customer service that the customers they’ve bought through the marketing will either not buy or, if they buy once, will certainly not return. There is no point turning on your sales and marketing tap if you’re upsetting your customers. You need to make sure the plug is in! Customers will come back to buy from you again not only because you have a great product, but because you know HOW to deliver the product in a way that sets you apart from your competition. Each and every time your customers walk into your shop, visit your office or talk with you on the phone, they are evaluating the service you’re providing. If your interaction with them is below their expectations, they will begin thinking about how to get the product they need from another source. You must be aware and tuned in to how your customers are feeling about doing business with you. This is mastering delivery – keeping the plug in. You should not rely on your team members to do the right thing without having customer service standards that you have specifically designed for your business. You must take charge of your delivery processes and put in place the processes, tools and methods that will ensure the same high standard of quality is delivered each and every time. 44

To begin with, it’s a good idea to know what your goals are for delivery. You must have a good idea of the “feeling” you want your customers to get when they do business with you. Next, you must understand the critical elements of success for your business in the area of delivery performance. How critical is having the right stock available for your customers? How important is the look of your shop or office to the impression you make and the message your customers get from your business? How critical is the quality of the product you are delivering? How about the tone of voice you or your team members use when speaking with your customers - either in person or on the phone? Each of these impressions influences the delivery experience that your customers have with you. As the business owner, you must set the standards you expect in each of these areas of delivery in your business. You must define the level of stock you want to maintain, the cleanliness of your shop or office, the dress of your team members, the scripts used when answering the phone, etc. Each of these must link together to form the complete delivery experience your customers are expecting. Hold your team accountable to these delivery standards and you will be well on your way towards Delivery Mastery in your business! Once the plug is in, then and only then should you be thinking about investing money in new marketing.

s e n o J s o R

Article source: Action Coach Business Coaching 07818 646672 http://www.actioncoach.com/rosjones

James Howard Photography

www.jameshowardphotography.co.uk

TALKING PROPERTY

with ASTIN’S ESTATE AGENTS

“Selling or letting a property can seem a daunting task but it doesn’t have to be this way if thought is given to the simple things. FIRST IMPRESSIONS First impressions are all-important and can make or break the interest in your property. Try to look at your property as if you were seeing it for the first time – viewers will look at rooms from top to bottom and from corner to corner. This also includes the outside which can give an indication of the property inside. You don’t want a poorly painted front door or broken gate to give an initial negative impression which you are then trying to overcome for the rest of the viewing. KEEP TIDY No-one wants to view a house that looks like the cleaner has been on strike. Neat and tidy rooms appear not only more attractive but also more spacious; kitchens and bathrooms in particular are very important as for most people these are the two rooms on which they judge many a property. If you have a flat, it’s not only what’s through your front door that you have to think about, the communal areas should be kept clean and tidy, too. Having sold many flats in Whitby, you will not believe how many have failed to sell because, despite the actual flat being great, the communal area has been a let-down. Even spending some of your own money to brighten up communal areas will pay dividends in the long run. THE LITTLE TOUCHES It doesn’t have to be a simple procession around your property, pointing out the obvious. Appealing to other senses too can have a great impact - freshly cut flowers as well as being visually attractive will also add a delightful perfume. Pet aromas won’t! Try to keep your home warm in the winter and well ventilated in summer. Sounds too can play a part. If you are in a nice, quiet secluded area, keep it that

way and have the TV off, so viewers get a true feel of the peaceful surrounds. GET PEOPLE TO YOUR DOOR Your property must be viewed before it can be sold or let. Always try to accommodate viewers, even though it may not be particularly convenient – just grin and bear it. If you are unavailable, your estate or letting agent will be able to help, which is one of the main reasons for using a high street based agent. Good quality agents will have somebody available 7 days a week – if people can’t view yours when they want to, they may view something else that is available and you miss out. ‘For Sale’ or ‘To Let’ signs and posters must always be displayed prominently and checked regularly to see that they are standing straight and facing the right way. Do not be afraid to tell your agent if things aren’t right – remember not only is it advertising your house, its advertising their agency as well certainly at Astins we believe getting these little things right is important. BE PREPARED TO BE ASKED DIFFICULT QUESTIONS It may sound obvious but remember to mention the good points of your house and the extras and amenities of the area. Remember why the house appealed to you when you bought it – these same reasons could appeal to your viewers. You may well be asked ‘Why are you selling?” because of this but an honest and genuine answer will put people at ease. EXPERIENCE COUNTS You should also consider that selecting an experienced estate agent, who will guide and advise you on all of the above points and more, can make all the difference in achieving the successful sale/letting of your home. It is important to remember that your home is only sold when contracts are exchanged, not when the price is agreed. Inexperience or a failure to monitor sales can often lead to situations which can cost you thousands or indeed losing you your buyer. “

Tim

It is easy for people, working in a particular industry day-in and day-out, to presume their clients understand the phrases and abbreviations, relating to the job, which they use all the time. In reality using ‘Jargon’ is not a good way of communicating and can cause confusion. Any good estate agent will aim to speak with their clients in a clear manner. We could have filled the whole Whitby Advertiser with lists of terms which may be unfamiliar to many, so have decided to select just a few which may prove to be helpful. WHEN SELLING / BUYING Market Appraisal –This type of valuation is an estate agents recommendation as to what price your property should be marketed at. It is an evidence-based opinion of the market value of your property. EPC - An ‘Energy Performance Certificate’ measures the energy efficiency of a property using a scale of A – G, gives information about a property’s energy use and typical costs and gives recommendations about how to reduce energy use and save money. It is a legal requirement to have an EPC commissioned before a property can be marketed unless the property is Listed. Gazumping – When a seller accepts a higher offer from another party after they have agreed to sell to someone else prior to exchange of contracts. Not illegal as, by law, offers can be submitted on a property until the point of exchange, but not usually encouraged by estate agents Freehold – The owner of a property owns the whole property from the land it is stood on upwards Leasehold – A property you own for a set number of years. When the Lease expires it is usually renewed or the property returns to the Freeholder. Flying Freehold – When one part of a property extends either over or under a neighboring property. Many mistakenly believe Flying Freehold makes getting mortgage finance impossible. In reality, although this limits the number of lenders you can consider, there are still lenders who will happily deal with properties which have elements of Flying Freehold. Call our office to arrange speaking with our mortgage advisor, Sam Teasdale, for more information.

Ground rent – An annual rent levied by a Freeholder to a Leaseholder. NHBC guarantee – A building guarantee available on newly build homes which promises defects occurring within a specific time scale after construction are remedied. Management (or service) charge – Charges paid by an owner (usually of a Leasehold property/ apartment) which cover the cost of providing various services usually including general upkeep, repair of the building and heating/lighting etc of any communal areas. This fee is often paid on a monthly basis. In some cases Leaseholders do not instruct a management and maintenance company and deal with any upkeep and issues themselves as-and-when required, in which case, there will not be a regular monthly charge. WHEN SOLD SUBJECT TO CONTRACT Conveyancing - The legal process of transferring ownership of a property from vendor to purchaser. This process begins after an acceptable offer has been agreed and the matter then transfers from the Estate Agent to solicitors who work to bring the sale through to completion. Draft Contract – When a sale is first agreed this preliminary version of the contract is drawn up by solicitors which only becomes legally binding at the point of exchange. Searches – An request for information concerning a property held by a local authority or by Land Registry (The official body responsible for recording the ownership of land) Exchange – ‘Exchange of contracts’ is the point at which signed contracts of purchaser and sale are physically exchanged. At that point the contracts become legally binding and both parties are committed to complete the transaction. Completion - The finalizing of a sale. At this point all monies are exchanged and the purchaser gains access to the property. We hope you have found these descriptions useful and would like to wish you all a very Happy Easter from the whole team here at Hendersons.

Homeowner Events Prove To Be A Hit In March we held two Homeowner Events, giving holiday cottage owners the opportunity to learn more about our business, meet our team and find out how we can help them to maximise their letting income. The first event was at Tennant’s Auction House in Leyburn in the Yorkshire Dales, with the second held at Whitby’s Sneaton Castle. It was great to meet new and potential owners and for people to put faces to names. The event gave new and prospective owners the opportunity to find out what we could do for them, while existing owners were able to take advantage of several trade stalls from local suppliers, with many offering exclusive discounts to Ingrid Flute owners. With guest’s expectations rising year on year, Brian Edwards joined us from Visit England to advise owners on the current standards expected in self-catering accommodation. With a presentation on the benefits of the scheme, the positive impacts on marketing that come from being associated with Visit England, as well as information on the minimum entry requirements to participate, Brian’s talk was an invaluable resource for anyone looking to let their property in today’s market. Our General Manager Sarah Ward joined Brian to then advise owners on what our customers look for when 50

booking a holiday. She explained as more turn their backs on the kennels and choose to holiday with their furry friends we are seeing a boost in customers looking for pet friendly accommodation, with this now being the most searched for feature in any self-catering cottage hunt. Other popular features now include WiFi access and hot tubs, with these being now the second and third most popular searches when booking a holiday. The event also gave us the opportunity to introduce our new property management services. We now provide a fully managed property service, administering the day to day running of holiday properties as well as a flexible managed service, offering services such as helping owners to source cleaners, arrange maintenance issues and handling customer call outs. With a number of owners already signing up for this service, as well as more registering their interest at the event, this service looks set to become more and more popular over the next year. We would like to thank everyone who came along to our Homeowner Events, we hope that you found the presentations useful, enjoyed meeting our team and we wish you all booming bookings for the future. We look forward to seeing you all again next year! If you missed our events and would like to find out more about us please get in touch.

James Howard Photography

www.jameshowardphotography.co.uk

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MOVERS

BRITISH ASSOCIATION OF REMOVERS

CANADIAN ASSOCIATION OF MOVERS

Registration No. FS 25539

PROFESSIONAL MOVERS ASSOCIATION OF SOUTH AFRICA

Get the job done - for less, with Jennings Ford

Ford Ranger 2.2 TDCi Limited (150 PS) Prior Model • Metallic paint • 17” alloy wheels • Cruise control • Radio/CD/MP3 player with 4.2” colour display • Automatic headlights and rain sensing wipers • 3 years/60,000 miles warranty†

Save £4654 Only £17,995+VAT RRP £22,649

MIDDLESBROUGH, Cargo Fleet Lane. Call: 01642 209 100. OPEN HOURS: Mon-Fri 9am-6pm, Sat 9am-12pm, Sun Closed BRANCH ALSO AT: Gateshead

www.JenningsMotorGroup.co.uk/vans The official fuel consumption figures in mpg (l/100km) for the Ford Ranger: Urban 22.7 (12.4) - 34.0 (8.3), Extra Urban 32.8 (8.6) - 42.2 (6.7), Combined 28.2 (10.0) - 38.7 (7.3). C02 emissions (g/km) 265 - 192. Standard EU test figures for comparative purposes and may not reflect real driving results. Saving shown is against manufacturer’s RRP. Terms and conditions apply. Offer available to businesses with 3 or more vehicles (cars or commercial vehicles). Businesses must be a Limited company and be VAT registered. Certain categories of business users may be excluded. Price includes free of charge Metallic Paint option for businesses with Small Fleet terms. Price excludes Factory delivery charges, pdi number plate’s road fund licence & 1st registration fee. Model year restrictions may apply. Ranger shown is prior model offer. Subject to availability. This offer supersedes any previously advertised offers/discounts and is not available in conjunction with any other offer. Vehicle not necessarily as illustrated. Offer may be withdrawn at the discretion of JenningsFord Sales Management at any time. Offer ends 30th April 2016. E&OE.

205-55-16

ECONOMY SPECIAL ............................£35.00 UNIROYAL RAIN SPORT 3 ...................£49.00 GOODYEAR..........................................£55.00 DUNLOP ...............................................£55.00

225-45-17

ECONOMY SPECIAL ............................£39.95

225-40-18

ECONOMY SPECIAL ............................£35.00 FIRESTONE SZ90 .................................£79.00 MICHELIN .............................................£99.95

225-45-17

ECONOMY SPECIAL ............................£35.00

175-65-14

ECONOMY SPECIAL ............................£29.00 UNIROYAL RAIN EXPERT .....................£39.00

185-65-15

ECONOMY SPECIAL ............................£35.00

C.T. AUTOS Service Parts & Repair MOT preparation LYTHE, WHITBY 01947 893100 07860 322212

T E S T I N G

S T A T I O N

www.pulsarmot.co.uk Appointments available:

Mon to Fri 7am - 9pm / Sat & Sun 10am - 4pm Great prices on

MOT’s Services Repairs

BOOK YOUR MOT

TRY OUR ONLINE BOOKING SERVICE

01947 825777 PULSAR, THE OLD FORGE, SNEATON, WHITBY, YO22 5HP

Weâ&#x20AC;&#x2122;ve got you covered with some exclusive Joules offers in-store for Loyalty Card holders throughout April

SHOP IN STORE MILLBRY HILL WHITBY Selly Hill, Guisborough Road, Whitby North Yorkshire YO21 1SF 01947 820525

SHOP ONLINE www.millbryhill.co.uk

A New Tick-borne Disease in our Canine Friends The ec

eterinary Practice

Have you recently heard in the news about a new life threatening tick-borne disease which has been found in the UK? Are you worried? THE LOW DOWN ON TICKS The most common tick which we see normally in the UK is the sheep tick and the hedgehog tick. Ticks attach to their host via their mouth parts and feed off the hostâ&#x20AC;&#x2122;s blood. As the blood is ingested, the tick increases in size and may turn from a greyish colour to a red-brown colour. nce the tic has fed fully then it will drop off the host. Tic s are well nown to be a danger for transmitting the ymeâ&#x20AC;&#x2122;s disease agent orrelia burgdorferi to ourselves and to our canine friends. NEW TICK-BORNE DISEASE ou may have heard in the news recently about a new tic -borne disease abesia canis, which is more commonly found in mainland Europe. However we are now finding cases of abesia canis in the . The tic which is responsible for the transport of the pathogen abesia canis is ermacentor reticulatus. The fact that we now appear to have established populations of this tic , which are acting as vectors for the abesia pathogen is a ma or concern for

animal health. The primary result of a abesia infection is anaemia as the immune system destroys infected red blood cells. WHAT ARE THE SYMPTOMS OF BABESIA CANIS? ymptoms of babesiosis can range from mild to severe and can be life threatening. These symptoms include lethargy, lac of appetite, fever, anaemia, pale gums, an enlarged abdomen, weight loss and aundice. HOW CAN I PREVENT MY PET FROM GETTING INFECTED WITH BABESIA CANIS? ere in the practice we have a number of treatments available to reduce the ris associated with tic s, which are prescription only. If you are interested or have any enquiries then feel free to pop down to the surgery or call us on 01947 820333. If your dog has or had ticks and you are concerned for the health of your dog, please contact us immediately on 01947 820333. achel Garbutt c 93

For years, St Maryâ&#x20AC;&#x2122;s church yard on the East Cli was closed on the night of St Markâ&#x20AC;&#x2122;s Eve, which falls upon April 24th. Anyone daring to peer over the church walls would see wardens patrolling the grounds, preventing anyone other than the bell ringers from entering. The wardens only patrolled around the church in a clockwise direction never anti-clockwise. And they always nished work at ten minutes to midnight, not daring to stay thereafter. There was a reason for all this, and inevitably that reason was connected to ghosts and to witchcraft.

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Th t nte n ep e h le e ut n the t n L et e te nt he t n h u e n l un Y n nn The W hh u e tte She n t een n ee A e ne h u e e u u n pee e n th u h he u t n S e h t h e the ep te th t the h een L n he nee lut h n u h le utte n p e n pen le n he t hen t le On the ne t e e St M L een hu n Chu h St eet the hu h tep he p e th u h the M et S u e ne h e Ae un t n up t St M t n then L She tu ne l u h n n ut u e I n t It ll tu n n n en e I n h tI n Wh l t e n t I u t ee

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A book of the Strange Whitby Tales published here in The Whitby Advertiser will be available to raise funds for the Whitby RNLI later this year. There will also be a writing competition to gather more tales for the book from local writers. Watch this space

PRI E CROSSWORD Complete the crossword to enter our prize draw to win a unique Made in Whitby lampshade worth £45 from

2-4 Skinner St, Whitby ACROSS 2 5 7 9 10 11 12 13 15 17 19 20 22 23 24 25 26

Su e t pl T e n Lu nt Cu ent e the T e p t tte u n e S ll n Tell p t S R n e - TV n u t Ll -We e u l e e l n ee e Ru ut en n p t l Fe le heep Sheep h n ee L ht e l

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7 9

8 10

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20 21

23 24

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Clue Sea ird

To enter the prize draw send the mystery hidden word(s), your name, address & telephone number by 13/4/16 to: Whitby Advertiser, Green Lane Centre, Whitby, YO22 4EH or Email info@whitbyadvertiser.co.uk The winner will be annouced in next month’s Whitby Advertiser.

LAST MONTH’S SOLUTION PE C n

tul t n t nC h n the M h

LES

n Wh t eD

Aged 7 - 12? UNITY is a club for children who love adventure!

f ady for un e r Get dventure! &a

We meet fortnightly at Eskdale School on Saturday afternoons from 1.30pm until 4.30pm. Each session costs just ÂŁ2 including a drink and snack. We also run various special events throughout the year.

games & sport

fire & food outdoor skills & walks

Call Hilary on

7 604624 0194to find out m

bible stories & songs

ore!

camping & adventure

crafts, art & drama

Find out more at www.unitywhitby.org.uk 97

G. R. Pinder Est. 1927

Memorials

30 YEARS EXPERIENCE IN MOBILITY

Experienced Monumental Mason for Whitby and the surrounding area.

Inclusive Warranty

Experts in designing and manufacturing Bespoke Memorials in Granite, Marble, Stone and Slate.

After Sales Service Mobile Showroom

Home Visits Available.

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01723 373 712 Manor Road Memorial Works, Scarborough, YO12 7RT All Work Guaranteed

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Members of the National Association of Memorial Masons

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INDE

ACCOMMODATION PROPERTY SER ICES A t n Lett n en e n pe t Se e Y h e Lt In Flute Y h e l C tt e Wh t l C tt e ARCHITECTURAL SER ICES A L Tu ne A te ATHROOMS ITCHENS D ent t hen n C net M e Sp l n n te St n e t hen W t hen e Wh t th S lut n EREA EMENT SER ICES R the h M nu ent l M n UILDING SER ICES A Stu A St n e ne u l n Lt An e n u l e El e Ren t n Re t t n h ll pe t M nten n e L n ul e St utt ne ul n R et n S n RW n S n St R n ST e M nten n e St h el R n T ppe ul e E t n e T e n W W Wh t T l n l nt e W l N le u l n Suppl e USINESS FINANCIAL SER ICES A u th C DA unt nt R ne u ne A e t le CAR EHICLE Ch p A CT Aut Cut T e D Re u enn n M t u h l te n T e ul Te h R V let n Sne t n L ne Rep Ste e e nC Un e l e CARE AND THE ELDERLY n he C e Dentu e Cl n u u h Dent l L MD M l t S u hM lt T n t Cent e CARPETS, FLOORS CARPET CLEANING C pet Cle ne e 102

D pe C pet Flet he W h u e M e R pe C pet Cle n n Ne l R n n Wh t C pet Cle n n CHIMNEY SWEEPS Cle n eep Mu Du CLEANING LAUNDRY SER ICES SL L un e SL Cle n n Up t D n t COMMUNITY LEISURE et T el L te t Nu e C e he L D n e Cent e R t t Wh t l n S e C un t e In t n Sheet S eE le S h l p n ph t S T l T n t Cent e Wh t Ch t n Fell hp Wh t F h n S h l n Wh t R e Clu COMPUTER TECH The C pute Cent e C pu SOS CRAFTS ll t C t CURTAINS LINDS ln Cu t n th St le Wh t ln Shutte Lt DESIGN The C n e n C p n L te e We De n The L u h n Wh le E e Wh t We te DOMESTIC APPLIANCE REFRIGERATION SER ICES Ne l e Rep Se e Lt D Se e e th e l n t n enn e D e t Appl n e T L n n D e t Appl n e Rep ELECTRICIANS DC Ele t l n An Ele t l h l u t n Ele t l e u e Ele t l AT Te t n FOOD AND DRIN C tC D ne A C tlet n le F h Ch p Re t u nt u Ve M ll n Sp ut thl n e t In enn e e S l n Le p tel Shephe ll

S ppe C The F e The St The Wh te u e Wh t Se h FINANCIAL SER ICES An e n n GARDENING FENCING SER ICES De n- -L n pe An T en en T ee Se e M e St nth pe Fen n Se e N th Y h e She T n C unt L n pe We the en e Lt Y h e She C p n HAIR EAUTY A M e e le C pell Chee e Th n e ut t Wh t S n Cl n HEALTH FITNESS e e le Dentu e Cl n pe n te R le t t Ln E t S ul l The Mu le In u Cl n C th l n OINERS A St n e ne h ne M e n ne Se e W W LOGS TW C nt t Mul e E t te MUSIC hlM tn PAINTERS DECORATORS C Lu MT t n l De t ntp t pp e hlpD e lenn e e e PET AGRICULTURAL SER ICES Cle el n C unt St e e Vete n t e M ll ll PLASTERERS El e Ren t n n Re t t n T e e n l te n PLUM ING HEATING SER ICES A e A e e tn le D e t

n le lu n E tC t le Y e u eh l lu n hn S tt lu n hn Y le O l e t n Spe l t Lt M tthe n lu n n e tn lett e t n F epl e D e tn lu n Se e R e le St e T n C unt F e W ett L te PRINTERS SIGNWRITERS e nte ete W tne REMO ALS STORAGE t nn -De e eu et Re l Ne l Re l R et Re l Sel St e Sell ll St e RETAIL Cu t n th St le L e Sh e Me enn e D e t Appl n e S e The L The C - pe t e F Wh t l ROOFING CONTRACTORS St R n SEAGULL NEST REMO ER M e St n th SIGNWRITER ete W tne TA IS A e T E T D T T REPAIRS AERIALS hn Lee Ae l L ttle n Ste e Sh let n UPHOLSTERERS Al n en e n Uph l te WASTE SER ICES Sell ll S p Met l Ste e Wel D n Cle n RAF Re l t n Y te WEDDING SER ICES E V lle We n Wh t We n C WINDOWS AND CONSER ATORIES C en W n Fe n W n Re- l e W n D M nten n e Se t n T le D u le l n 103

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Whitby! est in b e th

www.hadleysfishandchips.co.uk 11 Bridge Street, Whitby â&#x20AC;˘ 01947 604153

Here at Hadley's we've been perfecting the art of Fish and Chips for nearly 80 years.

Enjoy some of Whitby's Best Fish and Chips whilst also wandering the streets and experiencing the wonderful sights and sounds of our seaside town.

And now our brand new take away is open there are even more reasons to visit Hadley's while you're in Whitby!

Come rain or shine, Hadley's Restaurant and Take Away is the place to come for your Fish and Chips.

Or, if you prefer, relax in the comfortable surroundings of our family-friendly and fully-licensed restaurant.

There's a reason we've been in business for so long!