EVP Guide for Leaders

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A GUIDE FOR

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LEADERS

LEADERS

GREAT START

MAKE A DIFFERENCE

WORK IN GREAT TEAMS

GROW & DEVELOP

BE REWARDED & RECOGNISED

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BRINGING THE

EMPLOYEE VALUE PROPOSITION TO LIFE

LEAVING

OVERVIEW OF THE EMPLOYEE VALUE PROPOSITION “Why should I join Wesfarmers Insurance?”

“What is it like to work here?”

“What does Wesfarmers Insurance expect of me?”

Our Employee Value Proposition (EVP) helps answer these questions and captures the essence of what it means to work for Wesfarmers Insurance.

Our EVP evolved from talking to our people and asking them what they like about working here. It is both authentic and aspirational, and reflects what we do well and what we are focusing on to make our company a great place to work.

About this guide Our leaders play a key role in influencing the employee experience and in delivering our EVP. This guide provides an overview of the key EVP messages, actions and tools to assist leaders. There are four key components of the EVP: Make a Difference; Work in Great Teams; Grow & Develop; and Be Rewarded & Recognised. In addition, the way in which people join and leave the company is an important part of the employee experience, so we have included sections in this Guide on a Great Start and Leaving.

MAKE A DIFFERENCE

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WORK IN GREAT TEAMS

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GREAT START

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GROW & DEVELOP

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VALUE. VALUES. VALUED.

BE REWARDED & RECOGNISED

OUR EMPLOYEE VALUE PROPOSITION What it means to work here Our offer Working at Wesfarmers Insurance you have the opportunity to make a difference.

We are genuinely interested in you and your well-being, and in providing you with opportunities to grow and succeed. What makes us unique is our open and friendly team, and we believe we are at our best when we work together. We constantly challenge ourselves to seek out better ways of delivering value for our customers.

To deliver our offer we provide you with the opportunity to: MAKE A DIFFERENCE

Be involved and have a positive impact for our business and our customers

WORK IN GREAT TEAMS

Work with colleagues and leaders who respect each other and care about results

GROW & DEVELOP

Continually learn and grow in your current role and prepare for future opportunities

BE REWARDED & RECOGNISED

Be acknowledged and rewarded for the contributions that you make

In return we ask you to demonstrate our values by: • Doing the right thing (Integrity) • Working together (Teamwork) • Fostering open relationships (Openness) • Delivering on commitments (Accountability) • Challenging ourselves (Boldness) • Delivering value for our customers (Customer value proposition)

GREAT START

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What does it mean to have a ‘Great Start’?

When our new team members:

Feel welcome and have all the relevant information and tools to be able to start contributing As a leader, how do I deliver on this commitment?

Ensure your team members: 1. Feel welcome and part of the team 2. Have the tools and information to do their job effectively 3. Understand the business and how their role contributes

What can I do as a leader?

• Maintain contact and extend team invitations to new team members before their first day • Organise onboarding / induction program and a buddy • Be available on their first day and make introductions to the team • Provide necessary tools, information and training for them to be successful in their role • Set clear expectations and objectives by ensuring performance objectives are developed, aligned, understood and agreed soon after they start • Provide regular and timely feedback, guidance and recognition • Conduct milestone meetings, eg probation review, objective setting, etc

What can I use as a leader?

• On boarding program and induction tools including the Welcome to Wesfarmers Insurance New Employee Induction • Our Vision - to be the most admired provider of insurance solutions • The Wesfarmers Insurance Charter • Our Employee Value Proposition • Going Further with Wesfarmers Insurance booklet • Technical, business unit, and role specific training programs • Performance management tools and development plan • Company, business and team organisation charts

VALUE. VALUES. VALUED.

MAKE A DIFFERENCE

MAKE A DIFFERENCE

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What does it mean to ‘Make a Difference’?

When our team members have the opportunity to:

Be involved and have a positive impact on our business and our customers As a leader, how do I deliver on this commitment?

Ensure your team members: 1. Are encouraged and feel confident to provide feedback and share views 2. Can be bold and take initiative to positively contribute to our business and our community 3. Have access to the information that is important for their role

What can I do as a leader?

• Explain to your team members how they contribute to the overall business results • S et clear expectations and objectives based on what they are to achieve (results, financial targets) and how they are to achieve it (our company values, code of conduct, competencies) • Ensure performance objectives are aligned, up to date, understood and agreed • P romote information and idea sharing in a safe and trusting environment at an individual and a team level • Support ideas that are promoting new ways of working or that benefit customers and / or the community • Encourage your team members to voice their views, through the employee engagement survey and other channels • Take action on feedback and ideas from your team and report back on action taken • Ensure they know where to go to find information and answers • Help your team members to understand and embrace change

What can I use as a leader?

• Performance & Development Review template • Employee engagement survey and action planning for team engagement • Social platforms for idea and knowledge sharing across the group • Sustainability tools and programs • Employee referrals

VALUE. VALUES. VALUED.

WORK IN GREAT TEAMS

WORK IN GREAT TEAMS What does it mean to ‘Work in Great Teams’?

When our team members have the opportunity to:

Work with colleagues and leaders who respect each other and care about results As a leader, how do I deliver on this commitment?

Ensure your team members: 1. Understand and respect the priorities of their team 2. Work collaboratively with their team and other teams 3. Feel part of a team that respects and values different views, backgrounds and experiences

What can I do as a leader?

• Provide opportunities for team members with different strengths and from different functions / business areas to work together • Recognise and celebrate team achievements • Have an awareness of diversity within the team when recruiting • Hold regular team briefings and communication sessions • Promote a safe working environment • Encourage work practices that promote well-being

What can I use as a leader?

• The Wesfarmers Insurance Charter • Our Values • Engagement survey feedback on ‘My Team’ and ‘Communication and Cooperation’ • Team building facilitation tools • Health, safety and well-being information and tools • Policies, such as Creating an Inclusive Workplace • WI Employees Policies Overview module

VALUE. VALUES. VALUED.

GROW & DEVELOP

GROW & DEVELOP What does it mean to ‘Grow & Develop’?

When our team members have the opportunity to:

Continually learn and grow in their current role and prepare for future opportunities As a leader, how do I deliver on this commitment?

Ensure your team members: 1. Can build skills and capabilities to perform effectively 2. Have the opportunity for personal and professional development 3. Know and understand what career opportunities and pathways are available

What can I do as a leader?

• Promote learning and development opportunities • Ensure your team members have opportunities to try something new • Facilitate opportunities in other areas of expertise including projects and secondments • Tailor development plans and ensure they are actioned • Encourage and agree stretch targets • Encourage discussions around potential career pathways

What can I use as a leader?

• Going Further Wesfarmers Insurance Leadership Framework • WI Career Centre o Career pathways o Leadership competencies o Job specific competencies o Job opportunities and secondments • WI Leadership curriculum o WILD One and 2WILD o Commercial Fundamentals o Leadership development programs • Technical, business unit, and role specific training programs • Development planning tools

VALUE. VALUES. VALUED.

BE REWARDED & RECOGNISED

BE REWARDED & RECOGNISED

What does it mean to ‘Be Rewarded & Recognised’?

When our team members have the opportunity to:

Be acknowledged and rewarded for the contributions that they make As a leader, how do I deliver on this commitment?

Ensure your team members: 1. Know what success means for their role 2. Are recognised for their contribution 3. Are rewarded fairly for their contribution

What can I do as a leader?

• E nsure your team members understand what is required of them, what success looks like, and that they have the necessary tools and training to be successful • Set clear expectations and objectives based on what they are to achieve (results, financial targets) and how they are to achieve it (our company values, code of conduct, competencies) • Ensure performance objectives are aligned, up to date, understood and agreed • Provide regular and timely feedback, guidance and recognition • Prepare and conduct constructive performance reviews • Explain the remuneration review process • Make and recognise nominations under company recognition programs • Consider other informal methods of recognition to motivate your team members

What can I use as a leader?

• Recognition programs o ‘Living the Values’ Awards o Business unit programs o Service recognition • One-on-one regular meetings • Employee benefits information on the intranet • Performance management and salary review tools

VALUE. VALUES. VALUED.

LEAVING

LEAVING What does it mean to be ‘Leaving’?

When we:

Treat people respectfully and manage their exit professionally and effectively As a leader, how do I deliver on this commitment?

Ensure your team members: 1. Understand what is expected of them 2. Feel that their departure is treated with respect 3. Receive all the relevant exit information

What can I do as a leader?

• Make sure you understand what happens when a team member is leaving, for example, if they are transferring to another Wesfarmers Insurance Business Unit, their exit is classed as a transfer and is treated differently in respect of leave, entitlements, shares etc • Explain to your team member what is expected of them while they are still an employee with us • Confirm notice required and discuss what is to happen during their notice period and arrange for a handover where necessary • Make sure that the last working day and the date of separation is clarified • Manage how their exit is communicated, both internally and externally, and be respectful and professional in all communications • Explain the exit process to them and provide them with all the relevant information • Encourage them to complete an exit survey or to provide you with feedback before they leave

What can I use as a leader?

• Team members’ employment agreements / contracts • Exit process information on the intranet • Exit survey

VALUE. VALUES. VALUED.

MAKE A DIFFERENCE N E

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Ensure your team members:

GREAT START

1. A re encouraged and feel confident to provide feedback and share views 2. C an be bold and take initiative to positively contribute to our business and our community

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Ensure your team members: 1. F eel welcome and part of the team N W

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3. H ave access to the information that is important for their role

GROW & DEVELOP

2. H ave the tools and information to do their Ejob effectively 3. U nderstand the business and how their role contributes Ensure your team members: 1. C an build the skills and capabilities to perform effectively 2. H ave the opportunity for personal and professional development 3. K now and understand what career opportunities and pathways are available

VALUE. VALUES. VALUED.

VAL VAL VALU VAL VALU

WORK IN GREAT TEAMS

LUE. UE. UES. UED.

Ensure your team members: 1. Understand and respect the priorities of the team

LEAVING

2. Work collaboratively with their team and other teams 3. Feel part of a team that respects and values different views, backgrounds and experiences

BE REWARDED & RECOGNISED

Ensure your team members: 1. Understand what is expected of them 2. Feel that their departure is treated with respect 3. Receive all the relevant exit information

Ensure your team members: 1. Know what success means for their role 2. Are recognised for their contribution 3. Are rewarded fairly for their contribution

ACTION PLAN

GREAT START N E

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MAKE A DIFFERENCE

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MAKE A DIFFERENCE

WORK IN GREAT TEAMS

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WORK IN GREAT TEAMS

VALUE. VALUES. VALUED.

GROW & DEVELOP

BE REWARDED & RECOGNISED

LEAVING

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BE REWARDED & RECOGNISED

LEAVING

PPEVP3790 (1112)