Valuable Customer Support From Direct Trade Windows

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“We’re very proud of our vast range of products, but we also place a lot of importance on helping our customers – after all, even the best products won’t go very far without customer support,” comments director AJ Hassanali.

“One way we’ve been able to do this is by investing in stateof-the-art machinery, allowing us to streamline our processes and maintain an eight-week lead time, ensuring our customers can get the products they need, as soon as possible.

In the midst of an unpredictable market, it’s vital that manufacturers not only deliver high-quality products, but that they provide valuable customer support. And at Direct Trade Windows, that’s exactly what customers are getting, says the company.

Working from a state-of-theart manufacturing facility just outside London, the trade supplier provides a wide range of Smart products, including the Smart Alitherm Heritage range, Smart AluSpace interior doors, VS600 aluminium vertical sash windows, Smart EcoFutural commercial windows, as well as Visofold 6000 slim bi-folds.

The company also supplies a selection of Cortizo products, such as casement windows, the COR Vision sliding door, and

We’ve invested heavily in software solutions in order to help our trade customers take the lead, the first of which is a quoting app that can also be used to provide installers with lucrative leads, sales support and infrastructure when they need it.

“Another software solution we’ve brought on board is Air Table, which allows clear visuals of ongoing factory processes at any given time, enabling us to provide exact and guaranteed delivery times to our customers.

“The software is able to immediately flag up any issues such as delivery delays, meaning our customers are always kept up to date with extremely accurate information.”