December 2022 Windsor Matters Newsletter

THE OFFICIAL TOWN OF WINDSOR NEWSLETTER

WINDSOR MATTERS DECEMBER 2022

PAYING YOUR UTILITY BILL MADE EASY

Town of Windsor Implements More Advanced Electronic Bill Pay Service The Town of Windsor is pleased to announce the launch of its new online billing and payment service through InvoiceCloud, offering customers greater flexibility to view and pay their utility bills online.

Additionally, customers will have more choices to pay their bill, including by phone and by text.

A 24/7 automated payment line is now available for customers to make a payment or check a balance by calling 844-938-0418. Customers can conveniently sign up for pay by text to receive text notifications about their bill and elect to pay through text message with their default payment method.

The new, easy-to-use payment portal provides customers with quick access to their account to view bills, check their balance, make payments and enroll in paperless billing. Features include an “at a glance” dashboard, securely storing payment information (if requested), and more automatic payment options including: choosing a specific day for payments to process, email reminders, and linking multiple accounts. For customers that choose not to create an account, they can view their current bill and make a one-time payment without registering.

Learn more and pay online at windsorgov.com/Water.

SCAN TO PAY DIRECTLY

Town of Windsor Updates 2023 Utility Rates In November, Windsor’s Town Board accepted staff’s recommendation to increase utility rates to assist in operations and maintenance of water infrastructure. To watch the Monday, Nov. 14 Town Board meeting, visit bit.ly/3X9CQZU or go to windsorgov.com/MeetingsOnDemand.

2023 BASE WATER FEE

$20.62

/ MONTH

INCREASE OF $1.70 ($20.40 ANNUALLY)

2023 STORMWATER FEE

$4.89

/ MONTH

INCREASE OF $0.15 ($1.80 ANNUALLY)

2023 SANITARY SEWER FLAT RATE

$26.50

/ MONTH

INCREASE OF $2.50 ($30.00 ANNUALLY)

2023 CONSUMPTION RATES* PER 1,000 GAL.

1ST TIER USAGE RATE UP TO 16,000 GAL. 2ND TIER USAGE RATE 16,001-22,500 GAL. 3RD TIER USAGE RATE 22,501+ GAL.

$6.07 $9.07 $13.52

ALL NEW RATES TAKE EFFECT

Feb. 1, 2023

*For 3/4" single family residential systems only. For the complete table, visit windsorgov.com/Water.

POTABLE WATER

STORMWATER

Potable water is the water that enters homes that is safe for human consumption. For 2023, the base fee for water will be $20.62. The monthly rate increase goes into effect February 1, 2023 and will be reflected on the March 2023 bill for Windsor utility customers. For an average Windsor household that uses 5,000 gallons of water per month, this equates to an approximate increase of $5.60 per month.

Windsor’s stormwater sewer system is a collection of pipes, ditches, detention ponds and other conveyances that carry water runoff from rain and snow melt directly into the Cache la Poudre River.

Some of the factors that determine Windsor’s potable water rates include the cost to: • Maintain and repair infrastructure when needed.

• Send water through treatment facilities for cleaning and testing.

• Provide a secure and resilient water supply for residents and businesses.

The stormwater system is an integral part of our infrastructure because: • It directs water away from homes, streets and buildings.

• It reduces flooding.

• Decreases erosion.

• Impacts lake and waterway conditions for plants, wildlife and people.

The new monthly charge for stormwater basin fees will be $4.89.

This amounts to an additional $0.15 per month, or $1.80 annually.

WASTEWATER Wastewater is the water that leaves your home down drains in areas like your sink, shower, washing machine, toilet, dish washer and water heater.

Wastewater is directed from homes and is treated locally at Windsor’s Wastewater Treatment Facility.

Residents who utilize wastewater services are charged a flat rate which goes toward the cost of collecting and treating water to Federal Environmental Protection Agency standards before it is released back into the Cache la Poudre River.

The new flat rate/base fee for sanitary sewer service will increase to $26.50 and is set to be effective February 1, 2023. This amounts to an additional $2.50 per month, or $30 a year for residential properties.

For more information on water rates, visit windsorgov.com/Water.