Navigator Annual Review by rentia ellis

Navigator Annual Review 2013 / 2014

ANNUAL REVIEW An overview of port activities and achievements during the 2013/14 financial year

Message from the Port Manager

t is my pleasure to present to you an overview of all we achieved and enjoyed during the last financial year.

The 2013/14 reporting period has been a busy period for our port and I want to extend my sincere thanks to everyone who participated in and contributed to the success of these events. Our teamwork and our ability to tackle large projects as a port family remain one of our great strengths, and I look forward to us all continuing in this spirit over the next financial year. We showed all our partners and stakeholders, nationally and globally, that service excellent was our first priority, and that our dedication to building strong, vibrant value chains was second only to our unwavering dedication to building relationships and prioritising safety.

Jacqueline Brown

It was not always an easy road. All of us were tested â&#x20AC;&#x201C; sometimes severely so â&#x20AC;&#x201C; sometimes to the outer limits of our capacity. But you did what was asked of you â&#x20AC;&#x201C; and more. And for all of that, I thank you. It is because of you and all that you and your loved ones sacrificed during the course of the year that we are able to celebrate so many important organisation milestones during this period. Chief among our many accomplishments has been the successful completion and subsequent roll-out of our Operations Strategy, and we are now moving into the very exciting phase of implementation and rollout, including the development of our very important Operations Centre. By measuring and monitoring the entire supply chain, our Ops Centre will give us a clear picture of terminal delays, berth occupancy and vessel and truck turnaround times, all of which will further boost our efforts to streamline our efficiencies and flag ourselves as a port of choice. But this has been but one of many highlights. Our port hosted many imported visitors, and we successfully staged a number of stakeholder and staff events, of which we have tried to capture a representative snapshot in the pages of this review. Thank you again for your commitment and dedication in driving the Port of East London to new heights.

Jacqui 4

Message from the GM: Port Operations

ne of our key achievements during the 2013 financial year was the successful integration at our ports of Transnetâ&#x20AC;&#x2122;s Market Demand Strategy. The MDS is a groundbreaking initiative set to fundamentally alter the way South Africa moves goods to market. Through capital investment of more than R300bn over seven years, the MDS will radically expand and modernise the countryâ&#x20AC;&#x2122;s entire ports, rail and pipelines system. At TNPA we are currently establishing integrated Operations Centres at all our ports. Aimed specifically to improve overall productivity, Ops Centres are designed to elucidate the entire supply chain in order to accurately identify feasibilities, potential lags, bottlenecks and areas not operating to optimum efficiency.

Herbert Msagala

This is a very exciting initiative for TNPA, he says, because it is directly benefits customers by reducing the cost of doing business in South Africa. To drive efficiency and productivity, you need to create visibility of the supply chain and thatâ&#x20AC;&#x2122;s where the operations centres are key. Once we know the feasibility of the supply chain and we can measure the supply chain through port operations standards, you can see the areas that are producing bottlenecks, and you can set out to eliminate those bottlenecks. With these developments in place, our collective goal now is to improve port efficiency and drive down costs. The more efficient we are, the lower the cost of business for our customers and stakeholders. The lower the cost, the more attractive we become to freight movers. And that translates into direct investment, direct economic benefit and direct job creation.

Herbert

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Historic Operational Strategy developed 2 013 was a milestone year for South African port operations thanks to the completion of the groundbreaking TNPA Operational Management Strategy (OMS), which was developed and spearheaded right here by East London Port Manager Jacqueline Brown. Drawing on input and expertise from around the country, Brown led a high-level task team to draw up the original draft document and oversee its many drafts until a final strategy document was completed. The OMS charts the way for South African ports to align themselves to the over-arching objectives of the Market Demand Strategy (MDS) and to clearly articulating its valueadd to its customer bases to enable them to competitively position themselves towards realising economies of scale, as well as to maximise profitability margins within the global supply chains. To effectively achieve this, the OMS positions TNPA to define its value proposition in line with changing global market forces and dynamics in order to position our ports to improve

overall competitiveness beyond the port perimeter.

“The OMS was one of the first milestones in infusing an operational strategy into TNPA and I am pleased that we have successfully achieved this historic milestone for the South African Port System,” said TNPA General Manager: Operations, Mr Herbert Msagala. “As the project sponsor I wish to express my sincere gratitude to Ms Jacqueline Brown for her leadership, and to all the port executive teams who have positively contributed to the success of this project. “The OMS Project Team have showcased great dedication, passion and commitment to the project. You have unselfishly shared your knowledge, expertise and time in fulfilling your project mandate. “The quality of the work delivered will forever be engraved in the South African Port System.”

Thank you for making it a great Family Day!

Another successful East London Family Day saw the Orient Beach complex transformed into a hive of activity as port management said thank you to its most important asset its staff and their families. Bursting with activity, the day had something for everyone to enjoy, from lively music entertainment to a full childrenâ&#x20AC;&#x2122;s entertainment programme, including jumping castles, egg and spoon races, facepainting and quadbike rides. For many, the highlight of our annual family day celebrations is the delicous lunch that is served, and this year was no exception, with many appreciative comments about the delicious fare on offer.

N U F Y L I M A F 12

Port Manager invited to address prestigious

Africa Ports & Harbours Show

Delegates from ports around the African continent share a light moment at the recent Ports and Harbours Show.

ORT MANAGER Jacqui Brown was invited to address the prestigious 2013 Africa Transport & Infrastructure Show in Johannesburg. The event incorporated Africa Rail, Signalling & Train Control World Africa, the Africa Ports & Harbours Show, Aviation Outlook and Road Trans. One of the transport industry's most important regional platforms, the show brought together transport and cargo operators, representatives from national and local governments as well as buyers and investors, with the aim of faciliating discussion on growth and development

in the transport sector. Jacqui used her voice at this important platform to address delegates on TNPA's new Operations Strategy, stressing the importance of improving port efficiency through increased productivity and operations oversight. Conference Director Samkelwa Madlabane thanked Jacqui for her contribution, saying he had received overwhelmingly positive feedback on the content covered. “On behalf of the Terrapinn team, I would like to personally say a big thank you to you and TNPA for your contribution to this momentous event. We really couldn’t have done it without you.”

Take A Girl Child to Work! THE Port of East London once again participated in the annual Take A Girl Child To Work initiative this year, rolling out the welcome

mat for 20 Grade 11 learners from the wider Buffalo City community, in partnership with the provincial Department of Transport. The girls were taken on a tour of port facilities, exposing them to different aspects of a working harbour and promoting the various maritime career opportunities available to school leavers. The Take A Girl Child To

Work campaign was initiated by Cell C several years ago, but has been adopted by progressive organisations throughout the country to promote gender equality and empowerment in the professional sphere. The campaign aims to help girls make informed career choices and to inspire them to pursue their goals and ambitions.

TNPA / BMF Careers Awareness TNPA partnered with the Black Management Forum to host ia countrywide careers awareness campaign. The campaign was part of a broader national partnership agreement aimed at fostering closer relations between the two organisations. The campaign saw 120 local learners visit the port, where they were introduced to a variety of careers in the port environment. This was one of a number of initiatives the port has undertaken to create a broader awareness of the port and its operational environment.

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Artist’s ImpressionS

he rehabilitation of Latimer’s Landing kicked into top gear this year with several exciting phases of development being achieved.

New signage, heralding a fresh new look and feel for the harbour site, has been determined and is in the process of being erected around the site. In addition, extensive refurbishment of the existing infrastructure is underway to restore the historically and culturally significant site into a landmark leisure development. Key among these is a new temporary jetty which will once again give patrons and visitors direct access to the quayside for boating and maritime activities. Transnet National Ports Authority, who owns and operates the site, is investigating various options for a permanent new jetty. In the meantime, however, a cam-dock floating jetty has been purchased and is in the process of being installed as an interim message for pleasure craft to operate directly in front of the main restaurant area. The precinct is also being extensive re-lit to ensure the new-look Latimer’s Landing is an inviting and safe destination throughout the day and evening. “Latimer’s Landing is a unique and valuable asset to our city, but one that has not been optimally utilised

Latimer’s Landing is a unique and valuable asset to our city. As the only waterfront development of its kind in our region, Latimer’s should be a premier tourist attraction, operating for the benefit of the entire region. - Jacqui Brown in recent years,” says Port Manager Jacqui Brown. “Transnet, as the custodian of this important site, is committed to changing that, with the support of the East London community. As the only waterfront development of its kind in our region, Latimer’s should be a premier tourist attraction, operating for the benefit of the entire region. “To this end, we envisage many exciting waterfront activities, water-based attractions and quayside restaurants and coffee shops that will enliven and revitalise the area, and draw steady traffic into the precinct.”

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SAFETY FIRST! The TNPA Internal Safety League moved top gear this past year, and the Port of East London ensured that we were fully compliant in all measurement areas. A detailed poster and safety information campaign was launched to keep staff informed and motivated, and various Safety League activities took place in the port throughout the year.

TNPA chief hosts another successful stakeholder & employee

engagement session TAU MORWE

TRANSNET National Ports Authority (TNPA) Chief Executive, Mr Tau Morwe, and his Executive Committee returned to East London for another successful and well-attended Business to Business Networking Breakfast. The latest in a series of stakeholder initiatives, the breakfast was aimed at engaging key business leaders on the TNPA strategy and to share the Port Authority’s regional plans.

The event also presented a platform for high-level discussion about business opportunities for the region. “TNPA and the Port of East London are committed to fruitful ongoing engagement with our stakeholders, and we are very pleased to have again had an opportunity to engage the East London business community in this manner,” Port Manager Jacqui Brown said.

PUTTING EAST LONDON ON THE MAP

Coach consignment signals port potential

consignment of 15 East London-manufactured mainline sitter coaches, as well as three mainline business class sitters and three power cars, were exported to the rail authority of Mozambique to begin service in the Nampula province of Mozambique. Speaking at the quayside loading ceremony, Port Manager Jacqui Brown said the consignment sent a powerful message about East London’s commitment to future growth.

“We are sending off more than just gleaming steel and machinery today” - Jacqueline Brown

“We are also sending a powerful message that the Port of East London – and the city we serve – stands ready to partner with regional, national and international stakeholders to identify and drive development initiatives, wherever they exist.” East London, she said, was ready and able to utilise every available opportunity – and to make a few opportunities of our own. “Today we are celebrating more than just a single shipment. We are also celebrating what I believe is a defining moment in the evolution of our port. “As today’s shipment attests, the Port of East London is uniquely positioned to access new markets and to play a leading role in opening up those markets to our customers and our stakeholders.

A multi-billion capital injection through Transnet’s Market Demand Strategy is quite literally going to change the face of our port. This will allow us to significantly strengthen capacity, further improving our value proposition and overall value add to our customers.” The coach shipment, along with other

exciting initiatives such as the movement of coal through the harbour, was a clear indication not only of the vast potential of the Port of East London, but also the port’s firm commitment to developing that potential, to the full benefit of all the people of the region, she said.

CLOSING THE DEAL: Transnet National Ports Authority signed a groundbreaking 10-year lease agreement with the Total petroleum company. Total will be investing approximately R128million into their site over the first five years. On hand to celebrate the official signing of the lease agreement were TNPA Chief Executive Tau Morwe and Port Manager Jacqui Brown, with, from left, Total’s National Logistics Manager Sunil Gandhi, TNPA GM: Commercial & Marketing Lauriette Modipane and, at the back, Property Manager Donovan Samuels and Dirk Botha, acting Senior Operations Manager.

TNPA signs historic Total lease agreement 2

013 marked the signing of a groundbreaking 10-year lease agreement with petroleum and oil giant Total SA. Total previously leased a 23 664m² site in the Gately Oil Precinct on a month-bymonth basis. The historic new agreement, formally signed in East London last month by TNPA Chief Executive Tau Morwe and Total SA logistics manager Sunil Gandhi, cements an already long-standing relationship between the port and Total until at least December 2021. During this period, Total – who currently who has 14% market share in East London and surrounding areas – will invest at least R128m into the city as a direct consequence of the lease agreement being finalised. “Failure to conclude a new lease would have resulted in the suspension of Total’s

operations in the Port of East London impacting regional fuel supply, port revenues and cargo volumes, capital investment and market/investment sentiment towards East London as an investment destination,” property manager Donovan Samuels said. Rental value to the port over the lease period amounts to R11.65-million. Similar lease agreements are being finalised with the other three major oil companies – Chevron, BP and Engen. These agreements are expected to secure a further R80m in rental income and bring additional capital investment into the city of over R170m over the next 10 years, Samuels said. “We also expect liquid bulk cargo volumes

landed in the port to be positively impacted going forward potentially generating increased revenues for the port,” he noted. This is due to the increased planned Capex spend by the fuel terminal operators and the decommissioning of the fuel terminals in the Port of Port Elizabeth within the next two years, which will position East London as a key strategic fuel supply source for the region. Samuels paid tribute to key TNPA roleplayers who assisted in securing the intricate lease agreement, including Justin Uren (Central Ports Regional Legal Advisor), Emma Du Plooy (Port of Durban Legal Advisor) and Thapelo Mmusinyane (TNPA Senior Manager – Property).

CEOâ&#x20AC;&#x2122;s Employee Engagement

East London celebrates

WORLD ENVIRONMENT DAY W

EDNESDAY, 5 June was World Environment Day, and the East London port community joined our many maritime partners around the world in marking this important day on our calendar. "World Environment Day is only one day and, of course, itâ&#x20AC;&#x2122;s great to set a day aside to create awareness and make pledges, but our commitment to the environment has to go beyond one day in order to make a lifelong difference," Port Manager Jacqui Brown said. "So I invite each one of you to join me in making some solid commitments for our planet today and, at the same time, have some fun in doing so." Activities included an industrial theatre performance by the portâ&#x20AC;&#x2122;s safety reps on waste management, to rousing applause by the appreciative audience. The day also created an opportunity for the port safety teams, put together on Port Safety Day earlier this year, to re-assemble and to share their skills and knowledge on issues pertaining to waste management and energy conservation. A recycling competition was also held which challenged participants to correctly recycle different items. It was also an opportunity for port employees to sign a pledge to commit themselves to five environmental principles: re-use, recycle, save electricity, save water and do not litter. A guest speaker from Eskom offered various tips on energy saving strategies that one could work both in the workplace as well as in the home.

The Port of East London welcomed a number of interesting and unusual vessels during the past 12 months., including a flotilla of Dutch Tall Ships en route from Cape Town to Mauritius, and on to Australia.

Visitors to our Port

More than 50 port employees did their part for Nelson Mandela Day by volunteering at two worthy East London institutions â&#x20AC;&#x201C; DJ Soby Old Age Home in Pefferville, Nonceba Creche in Duncan Village. A group of volunteers also donated their time to work on the childrenâ&#x20AC;&#x2122;s entertainment centre at the East London Zoo.

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Port welcomes SMMEs in bid

HE Port of East London hosted the first of what will likely become more regular education summits for SMMEs in a bid to empower small and medium enterprises in and around the city. The well-attended summit allowed prospective suppliers to familiarise themselves with TNPA’s supply chain structures, and created an opportuntiy for the port to diversify its supplier base in keeping with national guidelines.

“SMME development has massive down-stream benefits in terms of education, skills development, greater innovation and creativity, better risk management and improved environmental sustainability,” Port Manager Jacqui Brown told prospective suppliers. “SMMEs generally are more innovative, more flexible, can offer higher levels of customer service and can contribute to their client’s wider organisational objectives in relation to sustainability. In turn, the organisation gains a more flexible, nimble and diverse supply chain where risk is spread and hopefully a lower lifecycle cost is achieved.” International business studies have consistently shown that when large organisations make the conscious decision to diversify their supply chains and to include more SMMEs, there are many positive outcomes, for everyone concerned. Growing the supplier base by drawing in previously marginalised groups such as women, the youth and rural-based enterprises, is not without its challenges, however, delegates heard. Potential suppliers and SMME contractors often feel overwhelmed by the sheer weight of procurement and corporate compliances processes. This is not necessarily because SMMEs don’t meet the necessary criteria, but rather than there is not adequate communication to demystify some of these practices. 30

to diversify supply base From TNPA’s perspective, the main barriers to engaging effectively with SMMEs are usually a lack of information and local knowledge. This includes not knowing the full range of SMMEs services available to them, and not streamlining, where possible and appropriate, processes that would enable these SMMEs to participate effectively in procurement exercises. However, TNPA was “ready and eager to partner with entrepreneurs in achieving the joint goal of driving our economy by growing and facilitating SMME development in our region”, Brown said. Entrepreneurs and propsective suppliers were introduced to essential information and the necessary tools to understand the TNPA procurement processes, and then to break through the barriers that might exist in limiting their participation in procurement processes. “But we are also here to learn from you – to understand the skills sets and the local knowledge that you possess and that is available to us, and, critically, to understand how we can smooth the way to stronger, easier partnerships,” Brown said. “Transnet’s vision is to be a meaningful contributor towards government’s objectives of furthering empowerment of previously disadvantaged individuals. Strengthening existing relationship with SMMEs and, critically, building new ones, is one of the cornerstones of this strategy.”

TNPA pays tribute to Madiba TNPA staff joined millions of people around the world in a spontaneous outpouring of grief and mourning for one of South Africa’s greatest leaders, Nelson Mandela, who passed away on 5 December 2013. The Port of East London’s tribute to this great man: Today, South Africa and the world mourns our greatest son; a man of such transcending leadership as to be rightly revered not only as the Father of our Nation, but a global icon of peace, love and reconciliation. It is a day of profound sadness, in which all of us at Transnet National Port Authority share. We feel acutely his loss, and shed tears of grief for his sacrifice and the many irreplaceable, invaluable gifts he bestowed on our country, and on all of us. There may only ever be one Madiba – a man whose courage and selflessness made our world a better place, and whose wisdom and leadership touched us all, inspiring us to be the best of who we are. We thank you, Tata, for your sacrifice, and today we join millions around the world in mourning a great loss for all humanity. But it is also a day of celebration and thanksgiving, however difficult and painful this proves to be. Today, as we struggle to say Hamba Hahle, each in his or her own personal way, let us be reminded that our beloved Madiba has called us all to a higher action. His legacy to his country, and to the world, has been one of peace and liberty, but also of dignity, respect and reconciliation. Let these principles guide us in the days and weeks to come, as we celebrate a momentous life, and give thanks for a great leader. Our thoughts and prayers go out to the Mandela family and to the people of Qunu, and to everyone from every pocket of the globe whose life was touched by his light. May he rest in peace.

Port staff volunteered their time to ensure the highly anticipated Jumbo Beach 2 Beach road race was a huge success.

The Port of East London showed its support for the annual Cansa Relay for Life at the East London Stadium.

Senior Appointments CAPT PRECIOUS DUBE HARBOUR MASTER Born in Durban, Precious pursued a career in that Province and studied at the Durban University of Technology. After completing her cadetship with Safmarine she commenced with her Tug Master training and was appointed as a Tug Master in 2005. Pilot training continued for a few years and in 2011 she obtained her Pilot’s Open License followed by her appointment as Deputy Harbour Master, Port of Richards Bay in 2012 She holds a Management Diploma and is currently studying for a Harbour Masters Diploma. She enjoys playing netball and working with people who are dedicated to their job. Her most important value is to “stay humble and respectful to others”.

Siphiwo Fumbeza SHE MANAGER Siphiwo previously held the position of Operations Risk Manager at Transnet Freight Rail in Cape Town. Prior to joining Transnet he worked for Eskom (Distribution) as their Safety, Health & Environmental Officer, a position he held for 5 years. Siphiwo was born in Alice and raised in the village of Sheshegu where he matriculated in 1995. He is married to Sive and although no favorite team, he is an avid football supporter. He holds a B-Tech degree in Public Management & Environmental Health.

XXXXXXXXXXXXXXXXX PROPERTY MANAGER

Eluthini Coal exported In August 2013 the Port of East London welcomed the Premier of the Eastern Cape, the Honourable Noxolo Kiviet, top Transnet officials and a full house of special guests to witness the historic first consignment of Eluthini coal to be exported through the port. The coal was successfully loaded aboard the MV Mishima, the biggest bulk carrier vessel ever to dock at the Port of East London, over a period of three days.

A new coal era dawns on the Eastern Cape

East London chosen as host of the Afro-pride Vuka showcase

anking giant ABSA chose the city of East London for its 2013 ABSA Vuka Showcase, and the Port of East London was proud to make its historic Old Customs Building avalilable for this glittering national showcase event.

best of what the African continent offers in terms of creativity and self-expression, and we are delighted to partner with ABSA in flying the African flag, in all its exuberant splendour,” Port Manager Jacqui Brown said in her welcoming address.

The Vuka Showcase is held in a different venue each year as a two-day celebration of Afro-pride that celebrates the best of African music, art and cuisine.

“This is an excellent initiative that celebrates ideals and qualities that align very closely with the values TNPA itself esteems: innovation, creativity, enterprise development and unashamed optimism in a bright African future.”

Vuka Taste offered visitors an afro-fusion taste extravaganza with flavours from across the continent, while Vuka Sound encompassed live stage performance by some of the continent’s finest jazz, roots, folk, soul and blues music. Vuka Showcase not only brought to best of Africa to East London, thanks to extensive national media coverage, including television coverage, East London was beamed across the country. “We are privileged to witness some of the

The Port of East London was proud to host the event, and it was especially fitting that the venue was the Old Customs Building – one of East London’s oldest remaining structures, which has overseen from its unique vantage point not only massive development of the city, but in the port and marine environment as well, she said. The iconic Old Customs Building has recently been given a welcoming external

“Transnet is proud to partner with ABSA in this venture because the Vuka Showcase celebrates ideals and qualities that align very closely with the values that we ourselves hold in very high regard: innovation, creativity, enterprise development and above all, unashamed optimism in a bright African future.” facelift, but the port is exploring creative initiatives to completely revitalise it, including proposals to restore it into a fully-fledged maritime school or walk-in marine information centre, in keeping with its important heritage status.

Port of East London A woman of substance

ast London Port Manager, Jacqui Brown recently represented the Border/Kei region at the annual Businesswomen’s Association of South Africa’s (Bwasa) national awards, proving that she is indeed a force to be reckoned with.

Before her appointment as port manager – the first female to hold the position – Brown worked as a social worker and credits her empathy and compassion for others as her foundation and backbone for corporate success. “We are all inextricably linked to those around us,” she says. “Our families, our colleagues, our communities, they all inform who we are. And vice versa. Success, for me, is identifying the unique value of each and every relationship, pinpointing what they have to teach you, and making sure that your contribution, in return, is an overwhelmingly positive one,” says Brown. As the executive head of the East London port, Brown has not only earned the respect of her staff and colleagues, she has come to be admired throughout the region as a pioneer and trendsetter who is singlehandedly shaking up stereotypical ideas about women’s role in the maritime industry. “As a woman, Jacqui faced many challenges in what is still a maledominated field,” says Lizelle Maurice, head of the local Businesswomen’s Association, who nominated Brown for the prestigious national Businesswoman of the Year Award. “But she has more than proved her worth and in the process has earned the respect of those who were skeptical of her appointment.”

The nomination was in recognition of Brown’s overall performance as the executive head of port operations, but also acknowledges the impressive accomplishment of having secured a R2.3-billion infrastructural investment for East London. Currently completing her MBA at Rhodes University, Brown encourages women to further their education.Not only does she take on an active role in driving her staff’s professional growth – she is a proactive and hands-on mentor to many of her employees. “This is something very close to my heart,” she says. “When it comes to learning, you’re never done,” Brown adds. Brown’s vision and mission is intently focused on her short-term goals of making the Port of East London the most effective, most cost-efficient point of operation possible, without losing sight of developing what she believes is the port’s most valuable assets: its human capital. “Any and every business, whatever the commodity or the service, is inherently about people. Yes, it’s about volumes and bottom lines and profit margins, but you don’t get there without marshaling people to deliver a better service, to find creative ways of solving problems and to work together as a collective, for the greater prosperity of the organisation,” concludes Brown.

CORPORATE PROFILE

The Port of East London enjoyed unpredented national and internatio in several prominent publications, including the prestigious national celebrating South Africa’s most promi

onal exposure in 2013 with Port Manager Jacqueline Brown featured magazine, LEADERSHIP. She was also included in a national feature inent and successful businesswomen.

East London Port Manager Jacqueline Brown

lready a leading figure in the challenging and rapidly evolving maritime industry, East London Port Manager Jacqui Brown added a significant number of feathers to her already impressive bow in 2013. With almost 18 years of experience in the maritime industry, 11 of these as port manager, she has travelled a diverse road that includes container operations, business performance, national HR/ EAP roles and strategic positions at the ports of Saldanha, Cape Town, Mossel Bay and East London. As project leader of Transnet National Ports Authority’s ground-breaking new Operations Strategy, Jacqui was tasked with facilitating the drafting of arguable one of the most important and significant roadmap documents embraced by the Authority in the past decade. The basic thrust is to balance the regulatory, mandatory and entrepreneurial opportunities to access international markets in partnership and in close collaborations with various industry and logistics players to increase the South African port systems’ competitiveness. The document which offers a holistic situational analysis of the broader South African ports environment, while also, crucially, identifying key strategic goals and objectives for optimum operational performance, has been embraced throughout TNPA and is currently being rolled out at ports throughout the country. A key development in this regard has been the establishment of the Terminal Operator Performance Standards (TOPS) project, and a Central Operations Centre which will link up to port operations centres at all South African ports. While this is both a baseline and a dynamic document, it offers a new national narrative around effective port development in a global context whilst identifying some of the critical factors in the ports value chain to enhance competitiveness. In addition to her work on the Operations Strategy, her legacy at the Port of East London was further cemented in 2013 through her ongoing pioneering role on the multi-billion rand port expansion project. A long-term proponent and passionate advocate for the expansion project, Jacqui’s consistent efforts in this regard, with ardent support from the new Transnet leadership, are paying off, with the project currently in pre-feasibility phase. This development, seen in conjunction with a R2.4bn capital expenditure commitment in terms of Transnet’s Market Demand Strategy, will quite literally change the face of East London and will herald a new era of economic growth in an area that desperately needs it. Despite taking a hands-on leadership role in the maturation of a number of high-level projects of national significance, Jacqui

continues to meet the dayto-day demands of her port stewardship, with an eye firmly fixed on the future growth and refinement of port operations. With the automotive sector remaining a critical area of focus, the Port of East London continues to prioritise its excellent relationship with Mercedes-Benz of South Africa, and is proud to have forged a new partnership with Fiat. With an eye on future growth, the port has also adopted a bold and aggressive new strategy of growth of diversification, including the cultivation of coal shipments through the Port of East London. The first of these shipments – a new commodity for the port – proceeded seamlessly, with no technical or environmental issues being experienced. Already an industry leading in terms of productivity and turnaround time, East London continued to impress during 2013 with its commitment to efficiency and client service, and this high level of output will continue into 2014, and beyond. Mercedes-Benz will introduce its new C – Class model into the market this year and the ports close collaboration with MBSA will ensure consistency of a high performance world class logistics supply chain. Another marque development for East London during 2013 and continuing into 2014 is the revitalisation of the city’s tourism and leisure development initiative in the Latimer’s Landing precinct. The site of the world-feted discovery in 1938 of the thought-tobe-extinct coelacanth, Latimer’s Landing is of great interest and value as a historic landmark, and is being redevelopment by the Port of East London as a premier lifestyle and marine entertainment attraction. A finalist in the national Businesswomen’s Association of South Africa’s (BWASA) Businesswomen of the Year Awards in 2012, Jacqui continues her work, both in- and outside the port, as a passionate gender advocate and works tirelessly to draw women into the marine industry, and to smooth their way into this challenging, male-dominated industry. Winner of the coveted 2012 Eastern Cape Black Management Forum (BMF) Business Women of the Year award, Jacqui is a respected role model in Eastern Cape business circles with a growing national profile, and continues to be in high demand as a business mentor and public speaker, having most recently been invited to address delegates at the recent influential Africa Ports and Harbour Conference.