homes & people Bringing you all the news that matters to you
November/December 2013
In this issue Where can I get online for free in Newcastle? See pages 8-11
Smarter shopping – how the internet can save you money See pages 14-15
Get online and get a job! See pages 12-13
Get switched on special edition!
How the internet can save you time, money and open up a world of opportunities
GET
SWITCH ED
ON
Community Housing Offices Benwell and Scotswood
0191 277 1484
North Kenton
0191 277 4360
Blakelaw
0191 277 1000
Shieldfield
0191 278 1566
Byker
0191 278 1555
St Anthony’s
0191 278 1600
Cruddas Park
0191 277 1066
Walker
0191 278 8455
Gosforth
0191 277 1166
Westgate
0191 277 1300
Newbiggin Hall
0191 277 4360
West Denton
0191 277 7940
Leasehold
0191 278 7725
Other numbers Adaptations
0191 278 3842
0191 278 8633 †dvb K‡i Avcwb GKwU wjwLZ Abyev‡`i Rb¨ ej‡Z cv‡ib| Community Care Alarm Service 0191 278 8699dvwb©Pvi Newcastle GB Z_¨ nj BDi †nvg wbDK¨vmjKvDw݇ji mvwf©m mg‡Ü hvivFurniture †Ubv›U‡`i Ni evox mvRv‡Z mvnv‡h¨i Rb¨ ewcastle Furniture Service (NFS) 278 1888 dvwb©Pvi mieivn K‡i| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^0191 v‡i †dvb Ki“bervice Envirocall 0191 278 7878 0191 278 8633 Repairs Centre Gas A_ev Ab¨ †Kvb fvlvq GB Z_¨ nj Avcbvi †i›U GKvD›U (fvovi wnmve wbKvm) m¤^‡Ü| GB Z_¨ hw`and <evsjvq> ent HASBET (Housing Anti-Social Servicing 0191 277 8888 cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633
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Behaviour Enforcement Team)
0191 278 8740
Housing Advice Centre
0191 277 1711
Your Choice Homes
0191 277 2020
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Rent
Young People’s Service
0191 277 1190
这是有关您的租金账户的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 278 GB Z_¨ nj †Ubv›U‡`i KvDw݇ji Ni evox †Kbvi AwaKvi m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq ight to Buy 8633 索取。 cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 Repairs 这是有关要求维修您的住房的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 Rent 這是關於您的租金賬戶的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 0191 278 GB Z_¨ njthe wbDKvm¨vj KvDw݇ji †Ubv›U wnmv‡e Avcbvi `vq and `vwqZ¡ m¤^‡Ü| GB Z_¨ hw`want <evsjvq> A_ev Ab¨ †Kvb enancy This is ‘Homestéléphoner & People’ newsletter for Newcastle council tenants leaseholders. If you this information in 278 8633 索取。 au 0191 278 8633 pour obtenir une traduction écrite. fvlvq 索取。 cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 8633 we will arrange for an interpreter to help you on 0191 278 8633. This information is also available Right to Buy your own language 这是有关租客有权购买他们的市政房屋的信息。如果您需要此信息的普通话版本或其它语言版本，请致 GB Z_¨ nj Avgv‡`i †jwUs mvwf©m( fvov welqK) m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ ‡qvRb nq CH Repairs 這是關於如何要求維修您住房的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 0191 电 0191 278 8633and 索取。 in easy read, large print, Braille audio tape. We can also arrange for you to see a British Sign Language interpreter. Zvn‡j GB 索取。 bv¤^v‡i †dvb Ki“b- 0191 278 8633 278 8633 Tenancy 这是有关您作为纽卡斯尔市政租客所需要承担的责任的信息。如果您需要此信息的普通话版本或其它语 Newcastle Furniture informations concernent le service « mobilier de Your Homes qui fournit du mobilier GB Z_¨ nj BDi †nvgm wbDK¨vmj mg‡Ü| Ges Avgiv » wKfv‡e `vwqZ¡ cvjb Newcastle, KiwQ †m mg‡Ü| BDi †nvgm wbDK¨vmj, HN + Ces Rightgeneral/Homes to Buy 這是關於租客有權購買他們的市政房屋的信息。如果您需要此信息的廣東話版本或其它語言版本，請致 言版本，请致电 0191 8633 索取。 dans leur logement. Si vous avez besoin de ces service aux locataires pour les278 aider àKvDw݇ji s’installer wbDK¨vmj wmwU KvDw݇ji c‡¶ Ni evox e¨e¯’ v cbvi `vwqZ¡ c Ö v ß| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb eople 電 0191 278 en 8633 索取。ou dans une autre langue, téléphonez au : 0191 278 8633. YCH 这是有关我们的出租服务的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 278 informations fvlvq cÖ‡qvRb nqfrançais Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 8633 索取。 Tenancy 這是關於您作為紐卡素市政府租客所需要承擔的責任的信息。如果您需要此信息的廣東話版本或其它語 Rent Ces informations concernent votre loyer. Si vous avez besoin de ces informations en français ou YHN general / Homes + 这是有关代表纽卡斯尔市政府（Newcastle City Your Homes Newcastle 言版本，請致電 0191 278 8633 索取。 dans une autre langue, téléphonez au : 0191 278Council）负责管理市政房屋的 8633. People （您的纽卡斯尔住房）组织的信息，内容解释了我们是如何运作。如果您需要此信息的普通话版本或其 Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez 0191 besoin de YCH 這是關於我們的出租服務的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 278 它语言版本，请致电 0191 278 ces informations en français ou 8633 dans 索取。 une autre langue, téléphonez au : 0191 278 8633.
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8633 索取。 Ces informations concernent les droits des locataires relatifs à l’acquisition de leur logement social. 這是關於 Your Homes Newcastle（您的紐卡素住房）機構的信息，內容解釋了我們代表紐卡素市政府 Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : （Newcastle City Council）負責管理市政房屋以及如何運作。如果您需要此信息的廣東話版本或其它 0191 278 8633. 語言版本，請致電 0191 278 8633 索取。 @ói@óäb @NóäbmóØòìíäb‚@ñòìó䆋ÙØbš@üi@ðîŒaí‚a†@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Ces îŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ informations concernent vos responsabilités en tant que locataire de la municipalité de Nç‹i@ñ‡äòí—q@ 0191 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous deآن ces informations enدرfrançais dans uneدرﺑﺎره autreاﻃﻼﻋﺎت langue, ،Newcastle. ﺷﻬﺮدارى ﻧﻴﻮﻛﺎﺳﻞ از ﺳﻮىavez ﺳﺎزﻣﺎنbesoin اﻳﻦ.اﺳﺖ ﻋﻤﻠﻜﺮد ﻧﯿﻮﮐﺎﺳﻞ« و ﻫﺎى ﺷﻤﺎou ﺧﺎﻧﻪ » ﺳﺎزﻣﺎن اﻳﻦ téléphonez au :ﻫﺎى 0191 278 8633. @ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NòŠb’@ñaŠü’@ðäbØòìíäb‚@î ‹Ø@üi@çbåï“å–‹Ø@Àbà@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ ﺗﻠﻔﻦ ﺷﻤﺎره ﺑﺎ دﻳﮕﺮ زﺑﺎن ﻳﺎ ﻓﺎرﺳﻰ زﺑﺎن ﺑﻪ اﻃﻼﻋﺎت اﻳﻦ ﺑﻪ ﻧﻴﺎز ﺻﻮرت در .دارد ﻋﻬﺪه ﺑﻪ را دوﻟﺘﻰ ﻫﺎى ﺧﺎﻧﻪ اداره ﻣﺴﺌﻮﻟﻴﺖ <português> ou noutra língua, queira ligar para o 0191 278 8633. Ces informations concernent notre service location. @óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous avez besoin de ces informations en Nç‹i@ñ‡äòí—q@ 278 8633de .ﺑﮕﻴﺮﻳﺪ ﺗﻤﺎس ٠١٩١٢٧٨٨۶٣٣ Esta informação refere-se à sua0191 renda. Se @ðäüÑïÝm@òŠbàˆ@ói precisar desta informação em <português> ou noutra français ou dans une autre langue, téléphonez au : 0191 278 8633. @m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @N óîa‡Ý—bØüïä@óÜ@Šb’@ñaŠü’@ðÙ—åï“å–‹Ø@íØòì@òí—÷@ðäbØóïmóîb‹qŠói@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ língua, queira ligar para o 0191 278 8633. Ces informations concernent Your Homes Newcastleem : qui chargé gérer les logements sociaux Esta informação refere-se ao8633 pedido de reparações suaest casa. Se de precisar desta informação em Nç‹i@ñ‡äòí— q@0191 278 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷ au nom de la municipalité de Newcastle et comment nous procédons. Si vous avez besoin de ces <português> ou noutra língua, queira ligar para o 0191 278 8633. @Šóè@ bî@ ñ†ŠíØ@ ðäbàŒ@ ói@ óäbîŠbïäaŒ@ ãó÷@ m‹ Šòì@ óÜ@ çbmŒóyŠó ó÷ @ Nóîóá—÷@ ð–‹Ø@ ðäbØómóà‚@ ói@ pòŠbió@ óäbîŠbïäaŒ@ ãó÷ Esta informação refere-se direito os langue, inquilinos têm de comprar a sua social. Se informations en français ouao dans uneque autre téléphonez au : 0191 278habitação 8633.
Nç‹i@ñ‡äòí—q@ 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ precisar desta informação em <português> ou0191 noutra língua, queira ligar para o 0191 278 8633. @òìóÝ—bØüïä@ñŠb’@ñaŠü’@çóîý@óÜ@óØ@óîóØó䆋؊bØ@ðmóïäüš@ì@ Your Homes Newcastle @ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Esta informação refere-se às suas responsabilidades como inquilino social em Newcastle. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NpbÙi@ðmóîaŠóiòí–Šói@Šb’@ñaŠü’@ðäbØòìíäb‚@óØ@òìaŠ‡—q@ñòìó÷@ðØŠó÷ idioma, llame al 0191 278 8633. Esta informação refere-se ao serviço0191 de arrendamento. Se precisar desta informação em Nç‹ i@ñ‡äòí—q@ 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ Ésta es información sobre cómo pedir quepara se realicen reparaciones en su casa. Si necesita esta <português> ou noutra língua, queira ligar o 0191 278 8633. Esta informação refere-se a organização información en español oà enYour otroHomes idioma,Newcastle, llame al 0191 278 8633. responsável pela gestão da habitação social em nome e a anossa situação actual. municipal. Se precisar Ésta es información sobredo losMunicípio derechosde deNewcastle, los inquilinos comprar su vivienda Sidesta necesita informação em <português> noutra para278 o 0191 278 8633. esta información en españolou o en otro língua, idioma,queira llame ligar al 0191 8633.
Ésta es información sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre nuestro servicio de adjudicación. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.
Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256. Registered office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR. A company controlled by Newcastle City Council.
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Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plc
Contents
GET app
SWI TCH O ED
N
GET
Page 3
• Get switched on!
Page 4
• Vale House residents get online!
Page 5
• Get web wise with our jargon buster
Page 6
• Get online…get a job!
Page 8
• QR codes • New number to call to pay your rent • Try our new mobile phone app
SWITCHED Page 9
ON
you’ve got the
power
• Where to get online for free in Newcastle
Page 13
• Get web wise with our free drop in sessions
Page 14
• Smarter shopping – how to make savings online
Page 16
• Apprenticeships at YHN
Page 18
• You’ve got the Power results • Changes to housing management services
Page 19
• £25 prize wordsearch
Page 20
• Training courses
Listen to this issue online: www.yhn.org.uk/home/listen_online.aspx
Get switched on!
Welcome to a special ‘digital inclusion’ edition of Homes & People
GET SWITCHED
ON
What is digital inclusion? For YHN it’s about making sure you have the best chance of getting online and are taking full advantage of what the internet can offer. Whether you’re looking for a job, pursuing a hobby, shopping for a bargain or want to get in touch with family or friends, getting switched on can make your life easier, save you money and open up all sorts of new opportunities. 150 years ago most households in Newcastle didn’t have inside toilets. 100 years ago not all houses had mains electricity or gas, and more recently not everyone had central heating – now we couldn’t do without any of these. We believe getting online is just as important. More and more services are being provided electronically and we want to make sure you don’t get left behind. If you claim benefits such as Housing Benefit, Jobseeker’s Allowance or Working Tax Credits, you’ll soon be expected to manage your claim online.
technical terms, and tenants tell us how gaining IT skills has helped them get jobs and save money.
In this edition we explain why getting online is so important, and how we can help you. Our jargon buster will explain troublesome
Michael Morris Lead Officer, Digital Inclusion and Employability Project Group
For more information visit the ‘Get Switched On’ page on our website which has lots of information, links and details of training courses and events in your area to help you get online - www.yhn.org.uk/home/get_ switched_on.aspx. Whatever your reason, there’s never been a better time to go online and get switched on.
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?? Vale House residents get online! Sylvia (pictured below) uses Skype, which is a software programme that allows you to make phone and video calls over the internet. If you have friends or family with Skype too, it’s free to call them, wherever they are in the world.
Over 200 residents of Vale House, a multistorey block in Jesmond, are benefiting from free internet access in their community room after WiFi and computers were installed by YHN. Residents can pop down to use the computers or bring their own laptops or tablets to access the internet using the free WiFi. Free internet access at Vale House runs the same as internet access at the city’s libraries – residents just need a library card to log on and can use the computers for up to two hours a day.
Sylvia said: “It’s wonderful being able to talk to my daughter and grandchildren and to see them face to face, especially as they live so far away. It’s just lovely to be able to see their faces and have a proper chat, and it doesn’t cost anything. My niece and nephew showed me how to get started and now I can do everything on my own. If I didn’t know how to email or Skype we would have to rely on letters and expensive phone calls – this is a much nicer way of keeping in touch.”
Ian Carmichael, chair of the Vale House Tenants’ Association, has been heavily involved in making the project happen. Ian said: “We wanted to get the computers in so residents could prepare for managing their benefits online – knowing how to use a computer and email is going to be essential. We’re also keen to start groups including a local history and ancestry group using the computers, and residents can use them for internet banking and to search for jobs and update CVs.” The computers and free WiFi have gone down well with the residents, including Sylvia Rix (left) who uses the internet to keep in touch with her daughter and grandchildren in Australia. Vale House is a pilot of what we want to do in the long term. Geof Ellingham, YHN’s Head of IT, said: “Our aim is to deliver free basic internet into every YHN home in the city. We think that internet access should be available like a utility – it should be like switching on your water or gas. We know cost is a barrier for lots of people and it’s our intention to remove that.”
We’re hoping to run similar schemes offering customers free internet access towards the end of 2014/15 – watch this space!
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Joan, Ian and Sylvia using the Vale House computer room.
Get web wise with our jargon buster Baffled by broadband? Puzzled by programmes? Our short guide should help unravel some of the jargon…
App
A type of computer programme commonly used on smartphones or tablets that allows you to perform almost any task, from accessing a website to playing a game.
Blog
Short for ‘web log’, a blog is an online diary or journal created by someone to record in writing their thoughts, feelings or views on a specific subject or on life in general.
Broadband
High speed internet connection.
Short for ‘electronic mail’. Similar to a letter, it is sent via the internet to another person.
An online social network used for connecting with friends and family. It lets you and the people you connect with create and share information, photos and comments and can also be used by businesses for marketing.
Hardware
The physical parts of computers that you can touch e.g. keyboard, monitor.
Programme
A programme tells the computer what to do and how to do it.
Search engine
Special websites (e.g. Google and Bing) that index millions of web pages making it easy to find a website or page quickly.
Skype
Allows users to make voice calls over the internet to another computer for free.
Smartphone
A mobile phone that can perform many functions of a computer including accessing the internet.
Social networking
Using websites (like Facebook and Twitter) to connect and share information with other people.
Software
Instructions that tell computer hardware what to do, also called programmes, packages or applications.
Tablet
A type of internet-enabled computer that works in a similar way to smartphones. They have touchscreens instead of a keyboard.
An online social network in which people connect with each other to share information, opinions and views. Users share short messages called ‘tweets’ with the people who follow them.
URL
A web address, e.g. ‘www.yhn.org.uk’. It stands for ‘uniform resource locator’.
Web browser
A programme on your computer that allows you to access websites on the internet, e.g. Internet Explorer or Safari.
WiFi
Wireless broadband that enables you to access the internet from any room in your home. It is also available in many public places.
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Get online…get a job! Job hunting can be difficult, and these days lots of jobs are only advertised online. You could be missing out on lots of great opportunities if you’re not confident using computers. If your IT skills are a bit rusty, or if you’ve been in one of the many jobs that hasn’t involved sitting behind a desk, the thought of using a computer to apply for jobs can be very daunting. Internet job sites such as the government’s Universal Jobmatch website contain thousands of jobs. If you’re looking for work it’s important you know how to search online, especially if you claim Jobseeker’s Allowance. Your job centre adviser could insist you use Universal Jobmatch to apply for jobs, and if you refuse without good reason, you could lose your benefit. Don’t worry – there’s lots of help out there. Even if you’ve never used a computer before you can find a course that will teach you the basics, as well as ones that will bring you up to speed on office and internet skills. Here, two YHN customers tell us how brushing up on their computer skills helped them get a job…
“I’d still be stuck in a rut and out of work if I hadn’t learnt how to use a computer” Tony Bannon, from Cruddas Park, is working as a Community Environmental Assistant after learning how to put together a CV and apply for jobs online. “A year ago I didn’t know one little bit about computers – I didn’t even know how to turn one on. I’d always worked on building sites so I’d never had to use computers. Nowadays you need to be able to use a computer to apply for jobs and I knew I had to do something about it. “I started going to Skills Club which was run by Newcastle Futures. I started a computer training course - I was petrified, I’d never used one before and this was all new. It was a big step for me. I had no confidence but I received so much support. I learnt how to set up my own email address and apply for jobs online, and I got help to put together a CV which I used to apply for jobs.
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“Thanks to my new skills I was able to apply for a job as a Community Environmental Assistant at YHN and was over the moon to get the job. I get to go out and about, tidy up gardens and communal areas and generally improve the look of estates. “If I hadn’t taken the step to learn how to use a computer I’d still be stuck in a rut and out of work. Even though the kinds of jobs I want to do don’t involve using a computer it was really important I learnt how to apply for jobs online and how to put together a CV. It’s improved my confidence and made a big difference to my life.”
“Developing my IT skills helped me get a job and manage my money” Anthony Mburu, from Walker, completed YHN’s Office Admin training course to help develop the right computer skills he needed to get an office job. The course taught him the basics around word processing and spreadsheets and these new skills gave him the confidence to apply for the jobs he was interested in. Anthony is now working as a Customer Service Advisor at YHN’s Walker Community Housing Office. He said: “I’d used a computer for the internet and Facebook but I didn’t know where to start with things like word processing packages or how to use a computer for work. I was working in a bakery but wanted to get a job in an office so I signed up for the Office Admin course and it was a real eye opener. “The course was really helpful and I’d recommend it to anyone who wanted to improve their computer skills to get a job. I developed a much better understanding of Microsoft Word – things like formatting, using bold and italics, how to use shortcuts and how to cut and paste. After completing the course I felt like I had the right skills and knowledge to apply for office jobs, and was really happy to be offered the position with YHN.
“I’m using some of the things I learnt on the course at home now as well as in work. After learning how to use spreadsheets I set up a budgeting spreadsheet to help me keep track of my incomings and outgoings. Before I used a pen and paper to note everything down and would often make mistakes but now I just need to switch on my computer to see how much I have left until I get paid. “The course gave me a lot of confidence and really improved my computer skills. Learning how to use a computer for work helped me get my job and I’m using my new skills in my personal life too.”
Find out more • Come along to one of our IT drop in sessions for help getting online – see page 13 for details. • Newcastle Futures can support you to use the computer and internet – call free on 0800 587 0478 for more information. • We’re hoping to run another Office Admin course next year – call 0191 278 8723 or text ‘Training’ with your name and address to 0781 578 4037 for more information.
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Scan and go! Have you noticed funny looking square barcodes and wondered what they are? They are called QR codes and they make it easier and faster to access information. QR (Quick Response) codes work in a similar way to a barcode, but allow you to access information straight from a smartphone. A smartphone is an advanced mobile phone, which gives you access to the internet. Scanning a QR code will take you straight to a webpage. We’ve created a QR code to make it easier for you to pay your rent online.
Try it! It’s simple, just follow these steps: 1 Using your smartphone/iPod Touch/iPad etc., download a free barcode reader or QR reader application from your app store or marketplace. 2 Open the app, and using the smartphone camera scan (or take a photo) of the code. 3 You’ll be taken straight to the Newcastle City Council online payment page where you can pay your rent.
New number to call to pay your rent
Try our new mobile phone app
Newcastle City Council have moved to a single number where customers can reach all of the council’s services.
If you have a smartphone, you can now report repairs, pay your rent and access advice and support services using our new app. Here’s how:
To pay your rent over the phone call 0191 278 7878. The system is operated by voice recognition but you’ll be given the option to transfer to a member of staff to make the payment. For instructions on how to make a payment visit the ‘Your rent account’ page on our website www.yhn.org.uk You must ensure that you have your 11 digit reference number and a valid debit or credit card. Your Community Housing Office (details on page 2) can confirm your 11 digit reference number.
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1. Go to the App store or Google Play on your smartphone 2. Search for ‘My Landlord’ 3. Install free app 4. Select ‘Your Homes Newcastle’ from the list Click on ‘More services’ and you’ll also find a link to the Money Advice Service - a free service set up by the government to help people make the most of their money. Find out about bank accounts, debt, loans and credit cards all at the touch of a button. We hope this makes accessing information easier and more convenient for you, wherever you are.
WHERE TO GET ONLINE FOR FREE IN NEWCASTLE
COMPUTER AND INTERNET ACCESS
CASTLE
ADVICE AND TRAINING IN NEWCASTLE
GET SWITCHED
ON
WOOLSINGTON PARKLANDS FAWDON
KENTON
EAST GOSFORTH
WEST GOSFORTH
DENE
WESTERHOPE NEWBURN
FENHAM LEMINGTON
NORTH JESMOND
BLAKELAW
DENTON
SCOTSWOOD & BENWELL
WINGROVE
WESTGATE
NORTH HEATON
SOUTH JESMOND
OUSEBURN
SOUTH HEATON
BYKER
WALKERGATE
WALKER
ELSWICK
CITY CENTRE Organisation/location
Address
Contact details
Centre Against Unemployment
4 Cloth Market NE1 1EE
0191 232 4606 ne11ee@fsmail.net
Chinese ICT Open Learning Centre
117 Westgate Road NE1 4AG
0191 2303158 info@c-ict.co.uk www.c-ict.co.uk
City Library
Charles Avison Building, 33 New Bridge Street West NE1 8AX
0191 277 4100 information@newcastle.gov.uk
North of England Institute of Mining and Mechanical Engineers
Neville Hall Westgate Road NE1 1SE
0191 233 2459 librarian@mininginstitute.org.uk
Space 2…
Newgate Shopping Centre Clayton Street (old Woolworths building) NE1 5RB
0191 276 5327 enquiries@newcastleymca.com
Tyneside Foyer
114 Westgate Road NE1 4AQ
0191 260 6100 www.stonham.org.uk
Visitor Information Centre
8-9 Central Arcade NE1 5BQ
0191 277 8000 visitorinfo@ngi.org.uk
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WEST END: ARTHUR’S HILL, BENWELL, BLAKELAW, CRUDDAS PARK, ELSWICK, FENHAM AND SCOTSWOOD Organisation/location
Address
Contact details
Blakelaw Library
Binswood Avenue, Blakelaw NE5 3PN
0191 277 4100 information@newcastle.gov.uk
Cornerstone Project
62 Armstrong Road NE4 7TU
0191 226 0941 cornerstonecs@btconnect.com
Denton Burn Library
West Road NE15 7QQ
0191 277 4100 information@newcastle.gov.uk
Families Matter
Sure Start Cowgate and Blakelaw Children’s Centre, Lindfield Avenue, NE5 3PL
0191 214 2460 nesscb@actionforchildren.org.uk
Fenham Library
Fenham Hall Drive, Fenham NE4 9XD
0191 277 4100 information@newcastle.gov.uk
First Step
435 Westgate Road NE4 8RN
0191 226 1213 admin@firststep.dialnet.com
Integration Gates CIC
Benwell Nature Park, Visitor’s Centre, Atkinson Road, NE4 8XT
0191 273 9477 www.integrationgates.org.uk
JET (Jobs Education & Training)
34 Grainger Park Road, Grainger Park Estate, NE4 8RY
0191 273 5761 www.jetnorth.org.uk
Newcastle City Learning
Westgate Community College, West Road, NE4 9LU
0191 2986960 newcastlecitylearning@ newcastle.gov.uk
Newcastle Futures - Go West
Go West, 438 Westgate Road NE4 9BN
0191 272 5553 www.newcastlefutures.co.uk
Search Project
74 Adelaide Terrace, Benwell NE4 9JN
0191 273 7443 searchprojectuk@yahoo.co.uk
Student Care Bureau
414 Westgate Road NE4 5NH
0191 273 1607 enquiries@ studentcareinternational.co.uk
Success 4 All @ Millin Centre
Millin Centre, 160-164 Ellesmere Road, NE4 8TR
07930 469198 info@success4all.org.uk
West End Library
Condercum Road, Benwell NE4 9JH
0191 277 4100 information@newcastle.gov.uk
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EAST END: BYKER, HEATON, SHIELDFIELD, ST ANTHONY’S, WALKER Organisation/location
Address
Contact details
ACANE - African Community North East
1 Raby Cross, Byker NE6 2FF
0191 265 8110 http://tinyyurl.com/bykeracane
Byker YMCA Neighbourhood Youth Project
71 Wolsely House, Dunn Terrace, Byker, NE6 1DA
0191 276 6052 www.newcastleymca.com
East End Customer Service Centre
83-85 Shields Road, Byker NE6 1DL
0845 111 4101 csc@newcastle.gov.uk
East End Library
Hadrian Square, Byker NE6 1AL
0191 277 4100 information@newcastle.gov.uk
Henshaws North East
Room 25, Heaton Complex Trewhitt Road, NE6 5DY
0191 275 9417 newcastle@henshaws.org.uk
High Heaton Library
Newton Road, High Heaton NE7 7HD
0191 277 4100 information@newcastle.gov.uk
Martha & Mary’s Community Café
Chillingham Road NE6 5LN
0191 228 9078 www.marthaandmarys.co.uk
Newcastle City Learning
Trewhitt Road, Heaton Complex NE6 5DY
0191 278 2818 newcastlecitylearning@ newcastle.gov.uk
Skills Funding Agency
East End Customer Service Centre 83-85 Shields Road, Byker NE6 1DL
0191 278 2751 www.newcastlefutures.co.uk
Success 4 All @ Kids Kabin
Kids Kabin, 10 Church Walk NE6 3DW
0793 046 9198 info@success4all.org.uk
Success 4 All @ Walker Technology College
Walker Technology College, Waverdale Avenue, NE6 4LA
0793 046 9198 info@success4all.org.uk
Thomas Gaughan Community Centre
Yelverton Crescent, Pottery Bank Walker, NE6 3SW
0191 224 2349 thomasgaughancc@hotmail.co.uk www.thomasgaughan.co.uk
Walker Learning Hive
Christ Church, Walker NE6 4DB
0191 271 0131 www.facebook.com/pages/ Walker-Learning-Hive-at-ChristChurch/426742760698359
Walker YMCA Detached Youth
633 Welbeck Road, Walker NE6 4JL
0191 262 4945 youthworkinitiative@ newcastle.org.uk
Walker Activity Dome
Wharrier Street NE6 3BR
0191 2782800 information@newcastle.gov.uk
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NORTH: GOSFORTH, LEMINGTON, NEWBIGGIN HALL, NEWBURN, NORTH KENTON & WEST DENTON Organisation/location
Address
Contact details
Burnside Community Garden & Community Hub
34 The Burnside, West Denton NE5 5BS
0191 340 8411 burnsidecommunitygarden@gmail.com
Community Computer at Sure Start North - Northern Villages
The Brunswick Park Centre, Westfield Ave, Brunswick NE13 7EG
0191 217 1069 http://www.surestartnorthcc.org.uk
Cowgate YMCA Project
Cowgate Centre, Houghton Avenue, NE5 3UT
0191 2712999 www.newcastleymca.com
Dementia Care Partnership
Alzheimers Society, Sinclair Court, 0191 217 1323 Darrell Street, The Bradbury Centre, admin@dementiacare.org.uk Brunswick Village, NE13 7DS
Fawdon Library
Fawdon Community Centre, Fawdon Park Road, NE3 2PJ
0191 277 4100 information@newcastle.gov.uk
Gosforth Library
Regent Farm Road, Gosforth NE3 3HD
0191 277 4100 information@newcastle.gov.uk
Kenton Bar Tenant’s and Resident’s Association
13a Mallowburn Crescent Kenton Bar, NE3 3YL
0191 286 1985 kentonbartara@hotmail.co.uk / jenny.cavanagh001@aol.com
Kenton Library
Kenton Centre, Hillsview Avenue Kenton, NE3 3QJ
0191 277 4100 information@newcastle.gov.uk
Newbiggin Hall Library
Simonside Community Centre, Bedeburn Road, NE5 4JQ
0191 277 4100 information@newcastle.gov.uk
Newburn Library
High Street, Newburn NE15 8LN
0191 277 4100 information@newcastle.gov.uk
Outer West Library
Denton Way, Denton Park NE5 2QZ
0191 277 4100 information@newcastle.gov.uk
Wyndley House
Flat 1, Montague Estate Kenton, NE3 4RJ
0191 284 3397 Isabella.Avery@sky.com
CITYWIDE & OUTREACH Organisation/location
Address
Contact details
Haven (Tyneside)
323 High Street, Gateshead NE8 1EQ
0191 477 5605 info@haventyneside.co.uk
JobCentre Plus
Citywide
www.gov.uk/contact-jobcentre-plus
Newcastle City Learning
Citywide
0191 298 6960 newcastlecitylearning@ newcastle.gov.uk
UNISON Bridges to Learning Project
Citywide
0191 277 4358/ 07984 519969 jane.yugire@newcastle.gov.uk
For more information on the advice, access, courses and training these centres offer see www.newcastle.gov.uk page 12
Get web wise with our free drop in sessions
GET SWITCHED
ON
Would you like to learn more about using a computer and the internet? Pop along to one of our free training sessions across the city to learn how to set up an e-mail account, start internet banking, or search for jobs online. You can have a go on our laptops, iPads and Kindles, and if you have a laptop, mobile phone or digital camera of your own then bring it along and we can help you get the most out of it.
Just let us know which session you’d like to come along to by calling Caroline Simblett on 0191 211 5181 or emailing caroline.simblett@newcastle.gov.uk. Refreshments will be available – we hope to see you at one of the sessions below! Date
Time
Area
Venue
7 January 2014
10am – 2pm
Blakelaw
Moorland House
9 January 2014
10am – 2pm
Lemington
Lemington Centre
15 January 2014
10am – 1pm
Throckley
Throckley Community Association
16 January 2014
10am – 2pm
Gosforth
Wyndley House
20 January 2014
10am – 1pm
Fawdon
Fawdon Community Centre
22 January 2014
10am – 1pm
Dinnington
Memorial Village Institute
27 January 2014
10am – 2pm
Walker
Thomas Gaughan Centre
29 January 2014
10am – 2pm
Heaton
Molineux Court
30 January 2014
10am – 2pm
Westgate
Queens Court
31 January 2014
10am – 2pm
Benwell
West End Customer Service Centre
4 February 2014
10am – 2pm
Elswick
Waverley/Mather
6 February 2014
10am – 2pm
Riverside Dene
The Larches
7 February 2014
10am – 2pm
West Denton
Denton Park House
10 February 2014
10am – 1pm
Walker
Walker Learning Hive
More in depth training Would you like to spend more time with our trainers to develop your computer skills and get more confident using the internet? Contact Caroline Simblett on 0191 211 5181 or email caroline.simblett@newcastle.gov.uk for more information and to book your place.
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Smarter shopping – how to make savings online Remember: • Cashback isn’t yours until it’s in your bank account. • Don’t store cash most cashback sites set a limit which you must reach before you can withdraw cash, it’s best to withdraw it as soon as you hit that limit. • Make sure it’s the cheapest deal - don’t be swayed by an extra 5% cashback when shopping – you might get a cheaper product on another site without the cashback.
Websites that reward you with cash just for shopping with certain retailers are a great way to save money on your shopping. Cashback sites pay you a cash reward when you click through from them to buy goods or financial products. And if you use them regularly, the extra money you earn can add up to hundreds of pounds a year. If you’re shopping online, sign up to a cashback website like Quidco or Top Cashback and then search for the online retailer you want to buy from. If that retailer is listed, click the cashback offer link. Your visit is then tracked, so if you buy something you’ll receive cashback once the transaction is processed. For example – if you bought a pair of trainers for £30 and clicked through using a cashback website that offered 10% cashback, you would receive £3 in your account – just for clicking a link. Easy!
• Consider clearing your computer’s cookies - cashback sites track your visits by putting cookies (little bits of info that identify you) onto your computer.
Why do cashback websites pay out?
• Think of cashback as a bonus – it’s not guaranteed.
• www.topcashback.co.uk pays out 101% of the cashback it receives, no annual admin fee, free membership. Cashback available with over 3,800 companies including Amazon, Tesco, Debenhams, Argos, Marks & Spencer, Vodafone and many more.
• You don’t get the money instantly – it can take a few weeks for the cash to be paid.
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Every time you shop using a cashback website it receives commission from the retailer for generating a sale. As a reward for using their service they then pass this commission back to you, in the form of “cashback”.
Top cashback sites
• www.quidco.com £280 average annual cashback per member, voted best cashback site in 2012/13 Consumer Moneyfacts Awards, 3,500 companies available which include Boots, Halfords, Clarks, Dorothy Perkins, Dominos, Hotels.com, and many more.
Online savings stories! YHN customers Pauline and Amanda are experts in saving money using the internet.
“Signing up to freebie websites has let me try loads of things for free” Amanda White, from Newbiggin Hall, has received hundreds of free samples by using the internet. “You can save loads of money by using the right websites. I’m signed up to a few different websites that send out free samples – I’ve had washing up liquid, make up, shampoo, books, pens…it’s always nice to get something for nothing! Websites like Savvy Circle, Bzz Agent and Magic Freebies let you try different products for free and pass on reviews. I’ve also had coupons for money off things at the supermarket. “If I’m shopping online I’ll have a look for a discount code or free delivery code to save money before I pay. Everyone loves to make a saving or get something for nothing, and the internet makes that possible. I’d definitely encourage people to use the internet to save money, there are so many different sites and there’s something for everyone.”
“I’ll be doing my Christmas shopping online” Pauline Urwin, from Walbottle, uses cashback sites and voucher codes to save on her shopping. “It took me a while to cotton on to how much I could save shopping online but I’ve saved a fortune and it’s dead easy. If you’re going to buy something you might as well go through a cashback website and get something back for it. “I saved £40 when I was buying my youngest one’s pram – I found a good deal online then had a voucher code for money off and also free delivery. I’ll be doing my Christmas shopping online too and making the most of cashback and voucher codes. “It’s really worth doing. Before you pay just open a new tab and search for money off vouchers or free delivery codes or cashback. More often than not you’ll find something and you can make a saving.”
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Earn as you learn: apprenticeship opportunities at YHN Are you unemployed and aged between 16 and 24? YHN’s Apprenticeship Programme 2014 is now recruiting and we want to hear from you. Apprenticeships are an excellent way to gain qualifications and workplace experience. You’ll be employed by YHN for one year and can earn as you learn by gaining practical skills in the workplace whilst studying for nationally recognised qualifications at college, including an NVQ level 2. To be eligible applicants need to be aged between 16 and 24 when the apprenticeship starts, and live in a YHN managed home. We have a range of opportunities available: Business Admin Apprenticeship (5 vacancies) – you’ll be supported to develop a range of new skills and experience in a busy office environment.
Customer Service Apprenticeship (1 vacancy) – you’ll be trained to be part of a call handling team that provides emergency help and support to vulnerable YHN customers.
Housing Apprenticeship (2 vacancies) – based in one of our Community Housing Offices, you‘ll be equipped with all the skills needed to provide an excellent frontline service to YHN customers.
ICT Apprenticeship (1 vacancy) – you’ll help provide ICT support across YHN. Finance Apprenticeship (1 vacancy) – to support the Finance team with the day to day financial requirements of YHN.
“I got my job thanks to my apprenticeship” Michael Traynor, who lives in a YHN managed property in Newbiggin Hall, has just started work as an Administrative Assistant in YHN’s Furniture Service after completing an apprenticeship. “When I applied for the apprenticeship I was out of work and struggling to get a job. I had lots of experience in catering but I wanted an office job – I just didn’t have any experience. I applied for the Business Admin apprenticeship at YHN and was really happy to get the job. “The apprenticeship was brilliant. I liked having the responsibility for my own work; I wasn’t just photocopying and filing all day long, I really got stuck in. “I studied NVQ Level 2 in Business Admin at college one day a week which really backed up the practical experience I was getting at YHN, and when the job came up with NFS I felt I had the right skills to apply. The whole team helped me with the application and interview preparation, and in the interview I could talk about the skills I had gained during my apprenticeship. “I can’t explain the feeling when I found out I got the job, I was so happy and excited. It’s made a massive difference to how much money I have and I’m determined to keep moving forward. My apprenticeship was the best thing I’ve done – I received so much support and got lots of experience, and, most importantly, a job at the end.”
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“My apprenticeship really prepared me for work” Jessica Hannigan is now working as a Customer Service Advisor in YHN’s Enquiry Centre after completing an apprenticeship. “I applied for the Customer Service apprenticeship after seeing it advertised on the Apprenticeships website. I’d worked in a gym before but fancied a different career. The application process was straightforward and I was really happy to be offered the opportunity and was determined to work hard and impress. “My apprenticeship was in YHN’s Enquiry Centre and I worked as part of a team dealing with customer enquiries and making outgoing calls. It was totally different to anything I’ve ever done but the support I received from colleagues was fantastic. Both my manager and mentor were really encouraging, I really felt part of the team. “At the same time I worked towards an NVQ Level 2 in Customer Service and received lots of training with the other apprentices at YHN – it was great to have others in the same boat as me. We all did telephone training and attended sessions with the Careers Service where we got help with CVs and interview techniques. “The Customer Service Advisor job came up and my mentor encouraged me to apply. This really helped as I knew she believed I could do it. I was really really happy to get the job – it was what I’d been working towards. “It’s brilliant to be a full time member of the team, the apprenticeship really prepared me for it. The biggest difference is the money – when I saw my first pay slip I was like, wow! It’s made a massive difference to me, I used to live with my granddad and now I’ve been able to get my own place. I’ve booked a holiday to Tenerife in January which I couldn’t have afforded before. “Apprenticeships are really good opportunities, I would recommend them to anyone. Anyone thinking about applying should just go for it – just look at me to see what you can achieve.”
How to apply YHN apprentices are paid £99.16 per week and work 37 hours per week. To find out more and to request an application pack, contact Newcastle City Learning: • telephone: 0191 277 3506 • email: newcastlecitylearning@ newcastle.gov.uk Closing date: Wednesday 15th January 2014 at 12 noon. BUT HURRY - If we’re oversubscribed with applications we may close the vacancies sooner so please apply today. What are you waiting for? This could be the start of a very bright future!
Interested in painting and decorating? See page 20 for information on an apprenticeship with Bell Group.
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you’ve got the
power
Building communities through positive change Back in July we asked you to vote on a number of projects that aimed to make environmental improvements to estates. The votes have now been counted and verified and we’re pleased to announce the results! We originally asked you to vote on your top five projects from each category that we could deliver in the next 12 months. As we had such an overwhelming response to the projects, we’ve decided to extend the scheme over two years so that we can deliver even more of the projects! In total we received over 450 voting forms back – that’s over 6,000 individual votes. So thank you to everyone who took the time to read the guide and cast their vote. There were far too many successful projects to fit into this newsletter but you can see them all on our website at www.yhn.org.uk Although many of the projects put forward got through in round one, we weren’t able to deliver all of them. Any projects that were unsuccessful this time will automatically get entered in the next round of You’ve got the Power planned for 2015. If you have any questions about the successful projects or aren’t sure if one you voted for made the shortlist, call 0191 2783842 or email investment@yhn.org.uk
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Changes to housing management services In the last edition of Homes & People we told you about a review of the services we offer that are directly affected by the government’s benefit changes, including tenancy and estate management, income collection and information, and advice and support. The review has concluded that a new approach is needed to help us support customers during challenging times, and at our Board meeting in September, YHN Board agreed. We are going to replace our current housing management service with three specialist functions – Housing Options, Income Management, and Tenancy and Estate Management – to provide you with a more expert service. This means if you have a question about your rent account you’ll speak to someone who deals specifically with rent, or if you had concerns about the standard of your estate you would speak to someone who deals with estate management. Rather than dealing with one Housing Officer with general knowledge, you’ll speak to specialist members of staff depending on what the issues are. Across the country lots of social housing organisations have switched to this specialist approach and it works well. We think providing more focused services will really benefit you and you’ll receive a more dedicated and knowledgeable service. We’ll be creating bigger teams of staff and we’re looking to expand our presence in Customer Service Centres where we already have teams. Some offices will be closing but we’re working hard to ensure the new locations are within easy reach of all customers. The changes won’t take place until April 2014 but we’ll be doing a lot of work between now and then to keep you informed. We’ll be contacting you in the new year with information on how these changes will work for you. In the meantime, if you have any comments, questions or queries you can email communicationsteam@yhn.org.uk or call 0191 278 8600. Neil Scott Director of Tenancy Services
£25 prize wordsearch Complete the wordsearch to win a £25 Eldon Square voucher to spend on whatever you fancy! E J S N E E D O C R E H C U O V E S
V E P E E S E M I W A P I N N N T H
I N O N S U P E W Q T R L K I A C R
H K E Y B O A R D T R I I G H T X F
G E A L E M C L M L N C N L A U L B
N V S T A L I E I E T E O M L O L M
I C T M B I Z P B I H C B D R H N B
N L A P T O P A B C L O E A E W S N
R E S S N N N G R R J M O E S T E I
A N L T H K I A E L O P M M I T S F
E L X Y I B E T A O W A A N M A S I
L P O N T S A S P N I R D X B I O W
R D G W S B R C I L T I A B A M E W
E H A I L E E I K P T S U S A B T P
K I K E V R G K H C M O T S S N E N
L E T I O Y S O I B U N B I M I D Y
A I N T E R N E T E L O T S G W N S
W U S G N E F C T E S E U P M I I L
Broadband Cashback Email Internet Keyboard Laptop Mouse Online banking Price comparison QR code Search engine Smartphone Tablet Universal Jobmatch Voucher code Walker Learning Hive Website WiFi
Name: Address:
Postcode:
Daytime telephone number:
Send your completed puzzle along with your name, address and a daytime telephone number to: Homes & People competition, Communications team, Your Homes Newcastle, YHN House, Benton Park Road, Newcastle upon Tyne, NE7 7LX by 31 January 2014. Please note: competitions are only open to tenants and leaseholders with no rent arrears.
Jean Rutherford was the lucky winner of last issue’s wordsearch competition. Ms Rutherford wins a £25 Eldon Square voucher – congratulations!
✁
page 19
Find your way back to work with our jobs and training open day Come along to our open day to find out about training, volunteering and jobs with organisations including Newcastle College, Newcastle Eagles, Rookie Sports, Unison, YHN, Bell Group, Group Horizon, and Newcastle Futures. Opportunities include: • apprenticeships in painting and decorating • jobs at YHN in gardening, environmental work and admin • jobs and training in catering, hospitality, hotels and childcare • training in retail, beauty and engineering • help with CVs and interview skills • IT and computer training • volunteer opportunities with sports organisations Date: Monday 2 December Location: St James’ Park Refreshments and lunch will be provided along with a chance to win a top of the range tablet computer – book your place today, don’t miss out!
course Practical skills training
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Painting and decorating apprenticeship taster course We’re working with Bell Group, one of the largest contractors in the UK, to deliver a threeday painting and decorating apprenticeship taster course. Successfully completing this course will guarantee you an interview for a three-year apprenticeship with Bell Group in Painting and Decorating. There are two apprenticeships available. The course will include both practical and theory based training and on completion you’ll receive: • entry level qualifications in Asbestos Awareness, Basic Health and Safety, and Fire Safety • funds to achieve your Construction Skills Certificate • NVQ Level 2 in Painting and Decorating You’ll receive a contribution towards lunch. Applicants must be unemployed, and between 16-25.
Want to book a place or find out more? If you’re interested in doing any of these courses please contact Jill Davie by: • Phone - 0191 278 8723 • Text - ‘Training’ with your name and address to 0781 578 4037 • E mail - getinvolved@yhn.org.uk Training courses are open to all Newcastle City Council tenants and leaseholders. YHN can offer a range of support to help you attend our courses like signers and interpreters. If you feel you need any additional support, please just ask.
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