Annual Report In August 2016 we asked customers what your top two priorities were for Your Homes Newcastle to report on in our Annual Report in relation to Money, Complaints and Repairs and Maintenance. This is what you told us and this is what will go into our Annual Report which is due out in the Autumn 2016. Money
Rank 1 2
Answer How we have spent your rent money The amount of efficiencies/savings made across the business
Complaints
Rank 1 2
Answer How many complaints YHN have dealt with How many complaints were upheld
Repairs and maintenance
Rank 1 2
Answer How satisfied customers are with repairs How many repairs have been completed within timescale