Neighbour complaints - a guide to approaching your neighbour
August 2011
Introduction
This guide is intended to help people who are experiencing problems with their neighbours.
nj BDi †nvgm mvwf©behaviour. m m¤^‡Ü| hviv KvDw݇ji eq¯‹ A_ev (kvixiwiK fv‡e Adaptation Service This informationGBis Z_¨ about how wewbDK¨vmj tackleGWvc‡Ukbm anti-social If you need thiswWmG¨veì in your language A¶g) †Ubv›U‡`i Zv‡`i wbR¯^278 N‡i ¯^8633. vaxbfv‡eThis `xN© w`b _vKvi e¨vcv‡i mvnvh¨ K‡i| GB Z_¨ hw` A_ev Ab¨ or a different language phone 0191 information is also available in<evsjvq> large print, †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 Easy read format, Braille and audio tape. We can also arrange for you to see a British Sign GB Z_¨ nj BDi †nvgm wbDK¨vmj GWfvBR Ges mv‡cU© mvwf©m m¤^‡Ü hviv †jvKR‡bi †nvg‡jm (M„nnxb) bv nevi Ges Advice and Support fvov‡U wnmv‡e emev‡mi AwaKvi msi¶‡bi j‡¶¨ KvR K‡i| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq ervice Language interpreter. Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 Area of YHN work GB Z_¨ nj Avgiv wKfv‡e Gw›U †mvmvj wen¨vwfqvi (AmvgvwRK Kvh©Kjvc) `gb Kwi †m m¤^‡Ü| GB Z_¨ hw` <evsjvq> Anti-social behaviour Bengali A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 GB Z_¨ nj BDi †nvgm wbDK¨vmj GmvBjvg wmKvim BDwbU m¤ú‡K© Ges GB BDwbU GmvBjvg wmKvim (ivR‰bwZK Asylum seekers unit Adaptations service ﻣﻌﻠﻮل ﺑﺨﺶ ﺑﻪ ﻣﺴﺘﺄﺟﺮان اﻳﻦx).اﺳﺖ ﺷﻤﺎ در †ﺧﺎﻧﻪKvb » ﺳﺎزﻣﺎن ﺍﻧﻄﺒﺎق در اﻃﻼﻋﺎت درﺑﺎره اﻳﻦ Avkª qcÖv©_ﻳﺎxﺳﺎﻟﺨﻮرده ) Ges wiwdDwR‡`i (kibv_© GLv‡b«ﻧﯿﻮﮐﺎﺳﻞ Ae¯’vbKvjxb mg†qﻫﺎى hv‡Z eÂbvi wkKvi bvﺑﺨﺶ nq wKfv‡e †mUv wbwðZ 普通话／国语 زﺑﺎن ﺑﻪ ﻃﻼﻋﺎت ا اﻳﻦ ﺑﻪ ﻧﻴﺎز ﺻﻮرت در . ﻛﻨﻨﺪ زﻧﺪﮔﻰ ﻣﺴﺘﻘﻞ ﻃﻮر ﺑﻪ ﺧﻮد درﺧﺎﻧﻪ ﺗﺮى ﻃﻮﻻﻧﻰ ﻣﺪت ﺗﺎ ﻛﻨﺪ ﻣﻰ ﻛﻤﻚ دوﻟﺘﻰ ﻫﺎى ﺧﺎﻧﻪ K‡i †m m¤ú‡K© Z_¨| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ ‡ qvRb nq Zvn‡j GB bv¤^ v ‡i †dvb Ki“b0191 Chinese 278 8633 Simplified . ﺗﻤﺎس ﺑﮕﻴﺮﻳﺪ٠١٩١٢٧٨٨۶٣٣ ﻓﺎرﺳﻰ ﻳﺎ زﺑﺎنﻫﺎى دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره ﺗﻠﻔﻦ Area of YHN work Strapline translate GB Z_¨ njtoBDi †nvgm KwgDwbwU †Kqvi Gjvg© mvwf©m m¤^‡Ü| GB BDwbU wbDK¨vmj GjvKv‡Z emevmiZ †h mg¯’ ommunity Care Alarm Advice and support از ﺟﻠﻮﮔﻴﺮى آن از ﻫﺪف ﻛﻪ اﺳﺖ « ﻧﯿﻮﮐﺎﺳﻞ در ﺷﻤﺎ ﻫﺎى ﺧﺎﻧﻪto»wkKvi ﺳﺎزﻣﺎنZv‡`i رﺍﻫﻨﻤﺎﯾﻰ در ﻣﺸﺎوره ﺑﺨﺶ اﻳﻦ †jvKRb kvixiwiKfv‡e A¶g, AaxK eqmx A_ev Aciv‡ai mnvqZvq وKvR K‡i| GBﻣﻮرد Z_¨درhw`اﻃﻼﻋﺎت <evsjvq> ervice 廣東話／粵語 Area of YHN work Strapline translate service A_evﻳﺎAb¨ †Kvb fvlvq cÖ ‡ qvRb nq Zvn‡j GB bv¤^ v ‡i †dvb Ki“b0191 278 8633 Chinese Area of YHN work Strapline to translate اﻃﻼﻋﺎت ﺑﻪ زﺑﺎن ﻓﺎرﺳﻰ ﺑﻪ اﻳﻦle ﻧﻴﺎزservice در ﺻﻮرت .ﻣﺴﻜﻦ آﻧﻬﺎﺳﺖ ﺣﻔﻆ ﺑﺮاى ﻣﺴﺘﺄﺟﺮان و ﻛﻤﻚرﺳﺎﻧﻰ ﺑﻪaide ﺑﻰﺧﺎﻧﻤﺎن ﺷﺪن اﻓﺮاد Adaptations service CesZ_¨ informations concernent d’adaptation YourwKfv‡e Homes Newcastle, nj ðäbåï“å–‹Ø@ wbDK¨vm‡j KvDw݇ji Ni evoxi e¨e¯’ vcbvi KvRdeAvgiv Kwi †m m¤^‡Ü|ói@qui GB Z_¨ les hw` <evsjvq> Housing Management Traditional @ì@GB ìíšbÜbói@ ói@ óØ ﻪYour Homes Newcastle ñŒb@ æmìóÙ–Š@ ðäbØómóà‚@ pòŠbió@ óäbîŠbïäaŒ@ ãó÷ locataires de la municipalité âgés ou handicapés à rester indépendants plus longtemps à ﺑﺎleur .ﺑﮕﻴﺮﻳﺪ ﺗﻤﺎس ٠١٩١٢٧٨٨۶٣٣ ﺗﻠﻔﻦ ﺷﻤﺎره دﻳﮕﺮ زﺑﺎنﻫﺎى A_ev Ab¨ †Kvb fvlvqavez cÖ‡ói@ qvRb nqYour Zvn‡j GBinformations bv¤^vNewcastle ‡i †dvb Ki“b0191æmìóÙ–Š@ 278 8633 @ì@ ìíšb Ü bói@ ðäbåï“å–‹Ø@ óØ ﻪ Homes ñŒb@ ðäbØómóà‚@ ói@ pòŠbió@ óäbîŠbïäaŒ@ ãó÷ domicile. Si vous besoin de ces en français ou dans une autre langue, téléphonez @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó ÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @N æ—î‰i@ü‚ìónaŠ@ñòí—’@ói@a‡äbîü‚@ð Ü bà@óÜ@íØbm@pa†ò†@ðmóàŠbî@çaímbä Adaptations service Anti-social behaviour GB Z_¨ Avgiv wKfv‡e Avgv‡`i m (†mev) Zv‡Z Avcwb AskMÖnﭼﮕﻮﻧﮕﻰ Y Ki‡Zﻣﻮرد cv‡ib Ges Avcbvi nvolved ﻫﺎى ﻳﺎnj ﻓﺎرﺳﻰ زﺑﺎن اﻃﻼﻋﺎت ﺑﻪ ﺑﻪ اﻳﻦmvwf© ﺻﻮرت ﻧﻴﺎز درw`‡q ._ اﺳﺖvwK, ﺿﺪاﺟﺘﻤﺎﻋﻰ رﻓﺘﺎرﻫﺎىwKf‡e ﺑﺮﺧﻮرد ﻣﺎ ﺑﺎ اﻃﻼﻋﺎت در اﻳﻦ au :زﺑﺎن 0191 278 8633. @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó ÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @Nhw` æ—î‰i@ü‚ìónaŠ@ñòí—’@ói@a‡äbîü‚@ð Übà@óÜ@íØbm@pa†ò†@ðmóàŠbî@çaímbä Adaptations service gZvgZ e¨³ Ki‡Z cv‡ib †m m¤ú‡K© | GB Z_¨ <evsjvq> A_ev@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ Ab¨ †Kvb fvlvq cÖYour ‡qvRbHomes nq Zvn‡j GB bv¤^v‡i Advice and support Ces informations concernent leNç‹i@ñ‡äòí—q@ service de conseil et d’accompagnement de Newcastle, 0191 278 8633 Farsi .ﺑﮕﻴﺮﻳﺪ ﺗﻤﺎس٠١٩١٢٧٨٨۶٣٣ دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره service dont Ki“ble but0191 est d’éviter que desNç‹i@ñ‡äòí—q@ personnes se retrouvent sans domicile et de les aider àﺗﻠﻔﻦ conserver leur †dvb 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ 0191 278 8633 @óÜ@ñ Šói@óióà@ói واﺣﺪﻪ Your Homes Newcastle @ðîŠb؉–ìaŠ@ì@ñn“q@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ location. Si wbDK¨vmj vous avez besoin de «ces informations en français ou wKfv‡e dans une Asylum ﻛﻨﺪ ﻛﻪ ﺣﺎﺻﻞ اﻃﻤﻴﻨﺎن اﻳﻦ .اﺳﺖ ﻧﯿﻮﮐﺎﺳﻞ ﺷﻤﺎ در ﻫﺎى ﺧﺎﻧﻪ » ﺳﺎزﻣﺎن ﭘﻨﺎﻫﺠﻮﯾﺎن در ﻣﻮرد اﻃﻼﻋﺎت GB Z_¨ﻣﻰnj wmwU KvDw݇ji jxR †bIqv Ni evoxi e¨e¯’ vcbv Kiv autre nqوﺍﺣﺪ †mlangue, m¤^ ‡Ü|درtéléphonez GB Z_¨ اﻳﻦ hw` easeholdseekers unit au : 0191 278 8633. ﻪYour Homes Newcastle@ðîŠb؉–ìaŠ@ì@ñn“q@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ @óÜ@ñ Šói@óióà@ói Advice and support <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ ‡ qvRb nq Zvn‡j GB bv¤^ v ‡i †dvb Ki“b0191 278 8633 @ðäbàŒ@ ói@ óäbîŠbïäaŒ@ ãó÷@ m‹ Šòì@ óÜ@ çbmŒóyŠó ó÷ @ N o–Š†ò†@ ï“å–‹Ø@ ñò‰–Š†@ üi@ óäaìói@ ð móàŠbî@ ì@ ‘óØ@ ðäìíi@ Œaìóäý Area ofFrançais YHN work Strapline to translate Anti-social behaviour Ces informations concernent la manière de réagir face aux comportements antisociaux. Si vous avez در ﺻﻮرت ﻧﻴﺎز ﺑﻪ اﻳﻦ اﻃﻼﻋﺎت ﺑﻪ زﺑﺎن ﻓﺎرﺳﻰ ﻳﺎ.ﭘﻨﺎﻫﺠﻮﻳﺎن و ﭘﻨﺎﻫﻨﺪﮔﺎن در ﻃﻰ ﻣﺪت اﻗﺎﻣﺘﺸﺎن در اﻳﻨﺠﺎ دﭼﺎر ﻣﺤﺮوﻣﻴﺖ ﻧﺸﻮﻧﺪ Adviceservice and support GB Z_¨ói@de nj wbDK¨vm‡j KvDw݇ji Ni evoxi ou Dbœq@dans bNo–Š†ò†@ m¤^‡Ü| ï“å–‹Ø@ GB Z_¨langue, hw` <evsjvq> A_evðAb¨ fvlvq cÖ8633. ‡qvRb nq @ðäbàŒ@ óäbîŠbïäaŒ@ ãó÷@ m‹ Šòì@ çbmŒóyŠó ó÷ ñò‰–Š†@ üi@ óäaìói@ móàŠbî@ ì@ ‘óØ@ Œaìóäý Modern homes work besoin ces informations enóÜ@Nfrançais autre téléphonez au :†Kvb 0191 278ðäìíi@ French service @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ ç‹i@ñ‡äòí—q@ 0191une 278 8633ﺗﻤﺎس .ﺑﮕﻴﺮﻳﺪ ٠١٩١٢٧٨٨۶٣٣ ﺗﻠﻔﻦ ﺷﻤﺎرهA_ev دﻳﮕﺮ ﺑﺎ ﻫﺎىbv¤^ زﺑﺎن Area of YHN work Strapline to translate Zvn‡j Avcbvi GjvKvq ¯’vbxq Awd‡mi Awdmvi GKRb Abyede v`‡Ki v Ki‡Z cv‡ib| v‡i Asylum seekers unit Ces informations concernent l’unitéwjqvu des‡Rv demandeurs d’asile Youre¨e¯’ Homes Newcastle et la GB façon Nç‹i@ñ‡äòí—q@ 0191 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ AdaptationsCare service Esta refere-se serviço de Adaptações Your Homes que ajuda inquilinos dont informação ils s’assurent que les ao d’asile et les réfugiés sont Newcastle, pas désavantagés pendant leur @óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ Nóîa‡äbدر Øóïmóîb ÜóàüØbä@ómìóØí Üóè@ðäìíša†‰ ói@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Community Alarm آﺳﻴﺐﭘﺪﻳﺮ ﺑﺨﺶ از اﻓﺮاد اﻳﻦ.اﺳﺖdemandeurs «ﻧﯿﻮﮐﺎﺳﻞ ﺷﻤﺎ ﻫﺎى »ﺧﺎﻧﻪda ﺳﺎزﻣﺎن درne ﺍﻫﺎﻟﻰ ﺳﺎزى ﺑﺨﺶ آﮔﺎه در ﻣﻮرد اﻃﻼﻋﺎت اﻳﻦ sociais idosos ou inválidos a manterem-se independentes em suas casas por mais tempo. Se
Service Adaptations Anti-socialservice behaviour Kurdish Advice and support Community Care Alarm Anti-social Area of YHNbehaviour work service Service
Housing Management Anti-social Advice and behaviour support Português Housing Management service Adaptations service Portuguese Asylum seekers unit Asylum seekers unit Involved Asylum seekers unit K oM yccbehaviour Involved Pand Anti-social Advice support serviceRussian Community Careunit Alarm Asylum seekers Service Leasehold Community Care Alarm Español Anti-social behaviour Service Community Care Alarm Community Care Alarm Spanish Service Housing Management Modern homes Asylum seekers work unit Service Involved
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Community Care Alarm Housing Management
séjour ici. Si vous avez besoin deNóîa‡äb ces Øóïmóîb informations en français ou dans une autre langue, téléphonez @óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ ÜóàüØbä@ómìóØí Üóè@ðäìíša†‰ ói@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ precisar desta informação em <português> ou noutra língua, ligar para o 0191 278помощь 8633.ﻫﻤﭽﻮن о8633. службе адаптации Homes которая предоставляет au 278 ﺑﺎИнформация دﻳﮕﺮ: 0191 زﺑﺎنﻫﺎى ﻓﺎرﺳﻰ ﻳﺎ ﺑﻪ زﺑﺎنпо اﻃﻼﻋﺎت ﻧﻴﺎز ﺑﻪ اﻳﻦYour ﺻﻮرت در .ﻛﻨﺪNewcastle, ﻣﻰ ﺣﻤﺎﻳﺖqueira ﺑﺰﻫﻜﺎرى ﻗﺮﺑﺎﻧﻴﺎن ﻣﻌﻠﻮﻟﻴﻦ و ،ﺳﺎﻟﺨﻮردﮔﺎن Nç‹i@ñ‡äòí—q@ 0191 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói людям пожилогоrefere-se возраста с ограниченными физическими в сохранении Esta informação aoили serviço ded’« Aconselhamento e Assistência da Your Homes Newcastle, Ces informations concernent le service alarme assistance » deвозможностями la municipalité de Newcastle, qui ﺗﻤﺎس ﺷﻤﺎره ﺗﻠﻔﻦ Strapline translate Nç‹i@ñ‡äòí—q@ 0191 8633 независимости в их собственных домах наe протяжении длительного периода. Выbien que ajuda asoutien evitar situações de sem-abrigo ajuda@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói as de pessoas a.ﺑﮕﻴﺮﻳﺪ manterem os seusЕсли arrendamentos. apporte unto aux habitants qui sont278 vulnérables par leur âge ou leur٠١٩١٢٧٨٨۶٣٣ handicap, ou à Se precisar em <português> noutra língua, queira ligar para odans 0191 278 8633. cause de la desta délinquance. Si vous avezрусском> besoin ou deили cesдругом informations en français une autre нуждаетесь в этойinformação информации <на языке звоните поou тел. 0191 278 8633.
در ﺻﻮرت ﻧﻴﺎز ﺑﻪ اﻳﻦ اﻃﻼﻋﺎت ﺑﻪ زﺑﺎن ﻓﺎرﺳﻰ ﻳﺎ زﺑﺎنﻫﺎى دﻳﮕﺮ.اﻳﻦ اﻃﻼﻋﺎت در ﻣﻮرد ﺷﻴﻮه ﻣﺪﻳﺮﻳﺖ ﻣﺴﺎﻛﻦ دوﻟﺘﻰ در ﻧﻴﻮﻛﺎﺳﻞ اﺳﺖ
langue, téléphonez au : 0191 278 8633. Esta informação refere-se à forma como lidamos comNewcastle comportamentos anti-sociais. Se precisar Информация о службе предоставления консультаций и поддержки Your Homes Newcastle, @ì@ç aŠóibäóq@óØ@µi@bïå ܆@çüš@óØ@ñòìó÷@ì@ ﻪYour Homes @ðäaŠóibäóq@ñóØóî@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ desta emsobre <português> oude noutra língua, queiraHomes ligar para o 0191 278que 8633. Ces informations concernent la manière dontбезприютности nous gérons les sociaux de Newcastle. Si ﺑﺎ цьлью которой является предупреждение иlogements предоставление помощи Ésta esinformação información el Servicio Adaptación de Newcastle, ayudaсﺗﻠﻔﻦ a los ﺗﻤﺎس ٠١٩١٢٧٨٨۶٣٣ ﺷﻤﺎره @ì@ç aŠóibäóq@óØ@µi@bïå Ü †@çüš@óØ@ñòìó÷@ì@ ﻪ Your Homes Your Newcastle.ﺑﮕﻴﺮﻳﺪ @ðäaŠóibäóq@ñóØóî@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ @bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ N牗šbä@ð Übm@ì@ðàónóè@çò‹—Ü@óØ@a†óîòìbà@ìóÜ@@çaŠójšüØ vous informação avezmunicipales besoin de ces informations enRequerentes français dans une autre langue, téléphonez : forma Esta refere-se à unidade de deинформации Asilo da Your Homes Newcastle edurante à арендованным жильем. Если Вы нуждаетесь этой <на русском> другом inquilinos ancianos o incapacitados aв ou permanecer independientes en su или casaau ﻳﺎcomo ﻓﺎرﺳﻰ زﺑﺎن8633. ﺑﻪSi اﻃﻼﻋﺎت اﻳﻦ ﺻﻮرت ﻧﻴﺎز درde .ﻛﻨﻴﺪ اﺑﺮازespañol ﺧﺪﻣﺎت راÜbm@ì@ðàónóè@çò‹—Ü@óØ@a†óîòìbà@ìóÜ@@çaŠójšüØ ﺧﻮد ﻧﻈﺮات ﻛﻨﺪdesvantagem ﻣﻰalراﻫﻨﻤﺎﻳﻰ ﺷﻤﺎ را8633. اﻃﻼﻋﺎتaاﻳﻦ 0191 278 garantem que os ﺑﻪ requerentes asilo e ﻣﺎos refugiados não estãoﺗﺎllame em durante языке звоните по тел. 0191 278 8633. más tiempo. necesita esta información en oدرﺑﺎرة en otro idioma, 0191 278 @bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ N牗šbä@ð @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè Nç‹i@ñ‡äòí—q@ 0191 278 8633 sua cá.о том, Se precisar informação em <português> ou noutra língua, queira ligar parasur o Ces estadia informations concernent la manière dont vous pouvez vous engager et donner opinion Информация как мы справляемся с антиобщественным поведением. Вы Ésta es información sobre el desta Servicio de Adaptación Your Homes de Newcastle yЕсли elvotre servicio de Nç‹i@ñ‡äòí—q@ 0191 278hogar 8633y@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè 0191 278 8633. la qualité services. Si vous avez besoin de ces informations en français ouinquilinos dans apoyo quede tiene como objetivo evitar que hayaÜóàüØ@ñ‹–†òìbš@ñó’ personas sin ayudar aпо losтел. a autre нуждаетесь вnos информации <на русском> или другом языке звоните 0191une 278 8633. @óÜ@óáÔbm@ìóÜ@óØ ﻪэтой Your Homes Newcastle @ñb òŠóè@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ langue, téléphonez au : 0191 278 8633. Esta informação refere-se ao Serviço TeleAlarme da Your Homes Newcastle, que
mantener su arrendamiento. Si necesitaбеженцев esta información en español o en otro idioma,сдесь. llame alЕсли 0191 Информация отделе по вопросам и их благоприятного пребывания @óÜ@óáÔbm@ìóÜ@óØ ﻪоб Your Homes Newcastle @ñb ÜóàüØ@ñ‹–†òìbš@ñó’ òŠóè@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ presta assistência a indivíduos Newcastle que sejam vulneráveis devido idade, invalidez oula Cesнуждаетесь informations la em façon dont nous gérons logements qui ontà déjà loués 278 8633. @ñn“q@LçìímìóÙØóq@a†@çìíi@çaìbm@ñŠbï’ìím@bî@ðîónóu@ðäaímbä@Lñ‰–Š†@çóàóm@ñŠójäaŠói@óÜ@óØ@ÞbØüïä@ðäaín“ïäa† Вы в concernent этой информации <на русском> илиles другом языке звоните по été тел. 0191par 278 crime. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 municipalité de Newcastle. Si vous avez besoin de ces informations en français ou dans une autre Ésta es información sobre cómo combatimos comportamientos antisociales. Si necesita esta 8633. @ñn“q@LçìímìóÙØóq@a†@çìíi@çaìbm@ñŠbï’ìím@bî@ðîónóu@ðäaímbä@Lñ‰–Š†@çóàóm@ñŠójäaŠói@óÜ@óØ@ÞbØüïä@ðäaín“ïäa† @@ðäüÑïÝm@òŠbàˆ@ói@ óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ NpbØò† 8633. langue, téléphonez au :o0191 278idioma, 8633. llame información enоespañol enустановлению otro al 0191 8633.сигнала для помощи Your Homes Информация службе по прибора для278 подачи Esta informação refere-se à forma como gerimos a habitação de Your Newcastle. precisar desta Ces informations concernent les améliorations apportées aux social logements deSe Newcastle. Si y @@ðäüÑïÝm@òŠbàˆ@ói@ óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷@ NpbØò† Ésta es información sobre la Unidad de Demandantes deпроживающим Asilo Político Homes de Newcastle Newcastle, которая предоставляет поддержку людям вNsociaux г. Ньюкасле, которые ç‹i@ñ‡äòí—q@ 0191 278 8633@ informação em <português> ou noutra língua, ligar para ono 0191 278 8633. vous avez de ces informations en français ou dans une autre langue, l’« agent de liaison » de de cómo sebesoin aseguran de que dichos demandantes y refugiados vivan enфизическим condición desventaja считаются беззащитными по отношению к ихqueira возрасту, ограниченным Nç‹i@ñ‡äòí—q@ 0191al278 8633@ votreinformação bureau local peut vous organiser unpode entretien avec un interprète. Vous pouvez également Esta refere-se à necesita forma como participar dar a sua opinião sobre allame maneira como durante su estancia aquí. Si esta información eneВы español o en otro idioma, 0191 возможностям или противоправного поведения. Если нуждаетесь в этой информации <на @@ fornecemos osдругом nossosязыке serviços. Se precisar 278 8633. или русском> звоните по тел.desta 0191 informação 278 8633. em <português> ou noutra língua, queira para o 0191 278 8633. Ésta esligar información del управлении Servicio de Alarmas de Ayuda Comunitaria Your Homes de Newcastle, que Информация о нашем муниципальными жилыми домами в г. Ньюкасле. Если Вы
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This guide offers practical advice and tips on how to best approach your neighbour to solve the problems you may be experiencing. It’s always best to try and deal with things before the problem worsens. In a lot of cases, a quiet word can help resolve issues between neighbours without the need for involvement from agencies and before a dispute escalates. It is important to remember though that if you feel uncomfortable speaking to your neighbour directly, you can report matters to Your Homes Newcastle who can deal with the complaint on your behalf.
Contacts To contact Your Homes Newcastle to report anti-social behaviour or to obtain further advice, please contact the Housing, AntiSocial Behaviour and Enforcement Team on the number below: • Telephone: 0191 278 8740 (Office hours) • Fax: 0191 278 8758 • Email: newcastleasbunit@yhn.org.uk • Web site: www.yhn.org.uk Alternatively you can report anti-social behaviour by visiting your local Community Housing Office. A list of contact details for your local Community Housing Office is available at the back on this booklet. Outside office hours, you can report anti-social behaviour by: • Telephone (Newcastle City Council 24 hour reporting line): 0191 274 4000 • Northumbria Police: 03456 043 043 (999 in an emergency) 3
The Do’s and Don’ts when approaching your neighbour Do... 4 4 Remember to be courteous, calm and polite when you speak to your neighbour, as you are far more likely to receive a courteous response yourself.
a time that’s convenient for everyone. Try to avoid 4 Choose meal times or late at night. to create the right atmosphere to discuss the problem such 4 Try as inviting your neighbour to discuss the problem over coffee.
4 If you are on reasonable terms with your neighbour, and the
nuisance involves loud noise, invite them round to your house so they can hear this from your property. This may enable your neighbour to understand the problem. They may be unaware that they are causing a nuisance to you.
the nuisance and be prepared to quote some 4 Describe examples of the disturbance if asked. It will be useful to know times and dates the incidents have happened and tell them how it affects you in your home or garden.
4 Bring all the relevant issues into the open from the start.
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4 Keep to the relevant issues. carefully to your neighbourâ&#x20AC;&#x2122;s response and give them 4 Listen plenty of time to express their views. may need to accept that there may be something that you 4 You do that causes your neighbour a problem too. that there may be a difference on attitudes and ways of 4 Accept life and be open to suggestions for resolving the problem.
4 Come to an agreement that is suitable to all of you. a compromise on both sides, the situation is a shared 4 Make problem. Take the view that together you can sort the problem out. exaggerating the problem. This could make your 4 Avoid neighbour defensive and less likely to compromise with you. sure that when you approach your neighbour that you 4 Make are safe at all times.
Donâ&#x20AC;&#x2122;t...
x
8 Do not retaliate to incidents caused by your neighbour - this
will only worsen the problem and increase tension with your neighbours, who may also complain to Your Homes Newcastle.
If you retaliate, it will undermine any legal action that Your Homes Newcastle may want to take on your behalf, even if you have a justified complaint.
8 Do not go round to your neighbours or address the problems
with them when you are angry. This will inflame the situation and potentially put you at risk.
8 Do not wait until you are at the end of your tether. You will be angry and less likely to be willing to compromise.
8 Never use threatening behaviour. If this is used against you, walk away immediately.
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8
Do not become involved in an argument and do not retaliate if threatened.
8
Do not go round with the sole intention of getting an apology and making them feel guilty and inadequate.
8
Do not use the opportunity to drag up every other issue that you may have with your neighbours. Avoid raising problems you may have had with your neighbours in the past. Remember, you are trying to find a solution to a specific problem that you and your neighbours can live with, and are relying on your neighbourâ&#x20AC;&#x2122;s cooperation to achieve this.
8
Think carefully about going round when the nuisance is occurring. They may not be in the best condition to appreciate your points of view. If they are hosting a party, they may be resentful of being embarrassed in front of their guests, or they may have been drinking. However, if you feel the situation is safe enough to approach your neighbours, limit your request to simply asking for the volume to be turned down, and call round on another occasion to discuss the incident as a whole.
8
Avoid ganging-up on your neighbour. If other people are bothered by the same problem, ask one of them to accompany you.
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Do not attend your neighbours property with a group of people - this will make the situation worse and could make your neighbour feel threatened and intimidated.
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• If you go round to your neighbours on your own let someone know where you are going, how long you expect to be and arrange for them to call you on your mobile if you’re not back before a certain time.
T
Remember the following points...
• If you don’t want to go round to the person’s property you could try and arrange to bump into them when they are in their garden, or look for them returning to their house. • The other option is to write to them. Make sure you keep a copy for your records. It is useful evidence that you have tried to resolve the matter on your own and offered the neighbour the opportunity to address the problem. It may be useful to Your Homes Newcastle if they are involved in investigating your complaint and need to resort to legal action. • Before you approach your neighbour, it is important to think about the risk to your personal safety and property. If you feel frightened or intimidated by your neighbour and you are worried that they may be aggressive, approaching them to complain may not be the best option for you. • If your attempts to resolve the problem are unsuccessful, or you would like further advice, please contact your local Community Housing Office or the Housing, Anti-Social Behaviour and Enforcement Team. We can also put you in touch with our mediation service who may be able to help. Please contact us for more details. Remember - in an emergency where there is a threat to life or a crime in progress, please contact Northumbria Police immediately on either 999 or 03456 043 043.
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Contact details for your local Community Housing Office Benwell and Scotswood Community Housing Office West End Customer Service Centre, Condercum Road, Benwell, Newcastle upon Tyne, NE4 9JH Tel: 0191 277 1484 Blakelaw and Cowgate Housing Office Sherif Leas, Springfield Road, Blakelaw, NE5 3DS Tel: 0191 277 1000 Byker Housing Office 45/47 Brinkburn Street, Byker, NE6 1QN Tel: 0191 278 1555 Cruddas Park Housing Office Cruddas Park Shopping Centre, Westmorland Road, NE4 7RW Tel: 0191 277 1066 Fenham Housing Office 199/201 Two Ball Lonnen, Fenham, NE4 9RS Tel: 0191 277 1200 Gosforth Housing Office Council Offices, High Street, Gosforth, NE3 1JL Tel: 0191 277 1166 Newbiggin Hall Housing Office 1 Yetholm Place, Newbiggin Hall Estate, Newcastle, NE5 4ED Telephone: 0191 277 1400
North Kenton Housing Office The Kenton Centre, Hillsview Avenue, North Kenton, NE3 3QJ Tel: 0191 277 4360 Shieldfield Housing Office Stoddart House, Clarence Walk, Shieldfield, NE2 1AB Tel: 0191 278 1566 St Anthony’s Housing Office 172/174 St. Anthony’s Road, St. Anthony’s, Walker Tel: 0191 278 1600 Throckley Housing Office 5 Broomy Hill Road, Throckley, Newcastle upon Tyne, NE15 9LP Tel: 0191 277 7940 Walker Housing Office Walker Centre, Church Walk, Walker, NE6 3HR Tel: 0191 278 8455 West Denton Housing Office Outer West Customer Service Centre, West Denton Way, NE5 2QZ Tel:0191 277 7940 Westgate Community Housing Office Prospect House, Prospect Place, Newcastle, NE4 6QD Tel: 0191 277 1300
Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256. Registered office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8PR. A company controlled by Newcastle City Council.