Key Words Paying Rent Rent The money you have to pay each week to live in your home and which covers the cost of repairs. Rent statement This shows your weekly rent charge, payments you’ve made and any adjustments to your account like Housing Benefit, Alternative payment arrangements. Bank account Place where you keep your money where you can pay things in an out from Direct Debit (DD) The way you can pay your rent straight out of your bank account to YHN on a designated day each week, fortnight or month. This is YHN’s preferred method of payment. Bank statements A printed record of the balance in a bank account and the amounts that have been paid into it and withdrawn from it, issued periodically to the holder of the account. Swipe card A card provided by Your Homes Newcastle to enable you to make payments to your rent account at either a Post Office or Paypoint. Paypoint PayPoint plc is a British business offering a system for paying bills Rent Arrears Money which you owe to YHN because you have not paid the rent due. Court YHN will refer your case here if you are unable to make satisfactory rent payments. Judge The person who considers your case at court and decides whether you can keep your home or be evicted. Absolute Possession Order (ABS) This where the judge tells you to leave your home immediately or after 28 days. Postponed Possession Order (PPO) This is where the judge lets you stay in your home as long as you pay your rent regularly. You will be urged to work with YHN officers and other people who can help you. Eviction / Evicted
This is what could happen if you do not pay your rent. You will be ordered to move out of your home. Claiming Benefit Benefit Money provided by the government to people who are old and no longer work, or to people who are unemployed, ill, or on a low income. Universal Credit (UC) The benefit which has replaced child tax credit, housing benefit, working tax credit, income support, income based jobseekers allowance, income related employment support allowance. DWP Department of Work and Pensions – the government organisation which manages UC. National insurance number A number used in the United Kingdom in the administration of the National Insurance. It is also used for some purposes in the UK tax system. The number is described by the United Kingdom government as a "personal account number". You need this before you can make a claim for UC. Housing Benefit Money paid towards your rent depending on your income. Housing Costs A payment to you that replaces housing benefit when you claim Universal Credit Job Centre The place you need to attend to discuss your UC claim with your job coach. Sanction Your entitlements have stopped due to a penalty being imposed Journal A place online where you can keep up to date with your UC claim and keep in contact with the DWP. Assessment period The four week period over which your earnings are considered so the DWP can work out how much your UC payment will be. Pay date The day each month when you will receive your UC payment. This date does not change. Apply online Registering by going on the internet and filling out a form
Email address This will allow you to send and receive information regarding your UC claim and many other things generally Password Memorable confidential word which allows you access to your UC Journal and claim. Security questions Personal information which ensures your claim is safe from fraud. Pay slips Note given to an employee when they have been paid, detailing the amount of pay given, and the tax and insurance deducted. Self-employment form Self-employment is earning a persons living through doing something by oneself. Photo Identification An identifying document that includes a photograph of the holder, usually only his or her face. Help and Support Helpline The telephone number to ring when you need to discuss your UC claim. Income Recovery Officer The officer from Your Homes Newcastle who manages your rent account and supports you in sustaining your tenancy. Advice and Support Worker (ASW) A specialist YHN officer who can help you with various financial aspects of your tenancy. Alternative payment arrangement When your Universal Credit Housing Costs are paid directly to Your Homes Newcastle. This is a temporary solution until l you are in a position to budget and manage your finances. Personal Budgeting Support Support given to you to help you manage your single household monthly payment Sustaining tenancies meeting (STM) Where a group of officers from various agencies talk about your case with you to help ensure you can pay your rent and continue to live in your home. Managed payment to landlord (MPTL) The DWP send your housing costs directly to YHN each month.
Third party deductions (TPD) The DWP send 10% or 20% of your personal allowance to YHN each month to repay any arrears on your rent account. Employability team Team in YHN that support tenants to access to work ESOL Courses English for Speakers of Other Languages training courses Useful numbers/contacts section This is the number for: Council Tax/Housing Benefit – 0191 278 7878 Advice and Support Team Your local housing office DWP/Universal Credit customer service centre Employability Team Digital Champions – Newcastle College - 0191 200 4000 Useful Phrases/Questions
If you are experiencing financial difficulties an Advise and Support Worker can help you Please contact your Income Recovery Officer As a tenant you must pay your rent. When claiming Universal Credit you need to pay your rent yourself from your single monthly payment Your rent is payable each week in advance. Do you have a bank account? We prefer rent to be paid by Direct Debit. Can I set up a Direct Debit for your rent now? Do you need help with budgeting? We have Advice and Support workers who could help you. Your tenancy is at risk if you don’t pay your rent. We are applying to the courts for a possession order on your home as you have not paid your rent. You need to make an appointment to attend the Jobcentre Housing Benefit staff are now based at… When will you be making your next payment? Do you need me to help you access a training course to help you get online?