homes & people Bringing you all the news that matters to you
October/November 2016
In this issue Get online with Your Homes Newcastle See page 5
Stay safe this bonfire night See page 6
You’ve got the Power update See page 6
Customer Service Week Our managing director goes “back to the floor” with our concierge service See page 5
t the you’ve go
power
YHN Housing Services YHN Housing Services @ East End
0191 278 1566
YHN Housing Services @ Kenton
0191 277 4360
YHN Housing Services @ Outer West
0191 277 7940
YHN Housing Services @ Walker
0191 278 8455
YHN Housing Services @ West End
0191 277 1484
Follow us on Facebook. Search Your Homes Newcastle
Follow us on Twitter: @NewsfromYHN
Other numbers Advice and Support Service
0191 277 1144
Housing Options Centre
0191 277 2020
0191 278 8633 †dvb K‡i Avcwb GKwU wjwLZ Abyev‡`i Rb¨ ej‡Z cv‡ib| Customer Involvement 0191 278 8600 Leasehold 0191 278 7725 GB Z_¨ nj BDi †nvg wbDK¨vmj- KvDw݇ji dvwb©Pvi mvwf©m mg‡Ü hviv †Ubv›U‡`i Ni evox mvRv‡Z mvnv‡h¨i Rb¨ ewcastle Furniture dvwb©Pvi mieivn K‡i| GB 0191 Z_¨ hw`277 <evsjvq> †Kvb fvlvq cÖ ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“bervice Ostara 7470A_ev Ab¨ Newcastle Furniture 0191 278 8633 Service (NFS) 0191 278 1888 GB Z_¨ nj Avcbvi †i›U 0191 GKvD›U 278 (fvovi wnmve wbKvm) m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq Envirocall 7878 ent cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 Repairs Centre and Gas
HASBET (Housing Anti-Social Behaviour Enforcement Team)
epairs
0191 278 8740
Servicing
0191 278 7878
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ight to Buy Rent
GB Z_¨ nj †Ubv›U‡`i KvDw݇ji Ni evox †Kbvi AwaKvi m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq 这是有关您的租金账户的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 278 cÖ ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633 8633 索取。 Rent 這是關於您的租金賬戶的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 0191 278 GB Z_¨ njthe wbDKvm¨vj KvDw݇ji †Ubv›U wnmv‡e Avcbvi `vq and `vwqZ¡ m¤^‡Ü| GB Z_¨ hw`want <evsjvq> A_ev Ab¨ †Kvb Repairs enancy 这是有关要求维修您的住房的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 This is ‘Homestéléphoner & People’ newsletter for Newcastle council tenants leaseholders. If you this information in aunq 0191 278GB 8633 obtenir traduction écrite. 278 8633 索取。 fvlvq cÖ‡qvRb Zvn‡j bv¤^vpour ‡i †dvb Ki“b-une 0191 278 8633 8633 索取。 your own language we will arrange for an interpreter to help you on 0191 278 8600. This information is also available Right to Buy 这是有关租客有权购买他们的市政房屋的信息。如果您需要此信息的普通话版本或其它语言版本，请致 GB Z_¨ nj Avgv‡`i †jwUs mvwf©m( fvov welqK) m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ ‡qvRb nq CH Repairs 這是關於如何要求維修您住房的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 0191 in easy read, large print, Braille and audio tape. We can also arrange for you to see a British Sign Language interpreter. 电 0191 索取。 Zvn‡j GB278 bv¤^8633 v‡i †dvb Ki“b- 0191 278 8633 278 8633 索取。 Tenancy Furniture 这是有关您作为纽卡斯尔市政租客所需要承担的责任的信息。如果您需要此信息的普通话版本或其它语 Newcastle informations concernent le service « mobilier de Your Homes qui fournit du mobilier GB Z_¨ nj BDi †nvgm wbDK¨vmj mg‡Ü| Ges Avgiv » wKfv‡e `vwqZ¡ cvjb Newcastle, KiwQ †m mg‡Ü| BDi †nvgm wbDK¨vmj, HN + Ces Rightgeneral/Homes to Buy 這是關於租客有權購買他們的市政房屋的信息。如果您需要此信息的廣東話版本或其它語言版本，請致 言版本，请致电 0191 278 8633 索取。 dans leur logement. Si vous avez besoin de ces service aux locataires pour les aider à s’installer wbDK¨vmj wmwU KvDw݇ji c‡¶ KvDw݇ji Ni evox e¨e¯’ v cbvi `vwqZ¡ c Ö v ß| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb eople 電 0191 278 en 8633 索取。ou dans une autre langue, téléphonez au : 0191 278 8633. YCH 这是有关我们的出租服务的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 278 informations 0191 278 8600 fvlvq cÖ‡qvRb nqfrançais Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 8633 Tenancy 這是關於您作為紐卡素市政府租客所需要承擔的責任的信息。如果您需要此信息的廣東話版本或其它語 8633informations 索取。 Rent Ces concernent votre loyer. Si vous avez besoin de ces informations en français ou YHN general / Homes + dans 这是有关代表纽卡斯尔市政府（Newcastle City278 Council）负责管理市政房屋的 Your Homes Newcastle 言版本，請致電 0191 278 8633 索取。 une autre langue, téléphonez au : 0191 8633. People （您的纽卡斯尔住房）组织的信息，内容解释了我们是如何运作。如果您需要此信息的普通话版本或其 Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez 0191 besoin de YCH 這是關於我們的出租服務的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 278 它语言版本，请致电 0191 278 ces en français ou8633 dans索取。 une autre langue, téléphonez au : 0191 278 8633. 8633informations 索取。 Right to Buy / Homes + Ces informations concernent les droits des locataires relatifs à l’acquisition de leur logement social. YHN general 這是關於 Your Homes Newcastle（您的紐卡素住房）機構的信息，內容解釋了我們代表紐卡素市政府 Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : People （Newcastle City Council）負責管理市政房屋以及如何運作。如果您需要此信息的廣東話版本或其它 0191 278 8633. 語言版本，請致電 0191 278 8633 索取。 @ói@óäb îŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NóäbmóØòìíäb‚@ñòìó䆋ÙØbš@üi@ðîŒaí‚a†@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Tenancy Ces informations concernent vos responsabilités en tant que locataire de la municipalité de Repairs N general / Homes + Nç‹i@ñ‡äòí—q@ 0191 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous deآن ces informations enدرfrançais dans uneدرﺑﺎره autreاﻃﻼﻋﺎت langue, ،Newcastle. ﺷﻬﺮدارى ﻧﻴﻮﻛﺎﺳﻞ از ﺳﻮىavez ﺳﺎزﻣﺎنbesoin اﻳﻦ.اﺳﺖ ﻋﻤﻠﻜﺮد ﻧﯿﻮﮐﺎﺳﻞ« و ﻫﺎى ﺷﻤﺎou ﺧﺎﻧﻪ » ﺳﺎزﻣﺎن اﻳﻦ ople téléphonez au : 0191 278 8633. @ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @N òŠb’@ñaŠü’@ðäbØòìíäb‚@î ‹ Ø@üi@çbåï“å–‹Ø@Àbà@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره ﺗﻠﻔﻦ ﻳﺎ زﺑﺎنlíngua, زﺑﺎن ﻓﺎرﺳﻰ اﻃﻼﻋﺎت ﺑﻪ ﻧﻴﺎز ﺑﻪoﺻﻮرت .دارد ﻣﺴﺌﻮﻟﻴﺖ اداره ﺧﺎﻧﻪﻫﺎى دوﻟﺘﻰ را ﺑﻪ ﻋﻬﺪه <português> ouﻫﺎى noutra queira ligarاﻳﻦ para 0191 در 278 8633. Right to Buy YCH Ces informations concernent notre service location. @óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous avez besoin de ces278 informations en Nç‹i@ñ‡äòí—q@ 278 8633de .ﺑﮕﻴﺮﻳﺪ ﺗﻤﺎس ٠١٩١٢٧٨٨۶٣٣ 0191 8600 Rent Esta informação refere-se à sua0191 renda. Se @ðäüÑïÝm@òŠbàˆ@ói precisar desta informação em <português> ou noutra françaisqueira ou dans une autre langue, au : 0191 278 8633. @m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @Npara óîa‡Ý—bØüïä@óÜ@Šb’@ñaŠü’@ðÙ—åï“å–‹Ø@íØòì@òí—÷@ðäbØóïmóîb‹qŠói@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ língua, ligar o 0191 278téléphonez 8633. YHN generalTenancy / Homes + Esta Ces informations concernent Your Homes Newcastleem : qui chargé gérer les logements sociaux Repairs informação refere-se ao8633 pedido de reparações suaest casa. Se de precisar desta informação em Nç‹i@ñ‡äòí— q@0191 278 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷ People au nom de ðäbàŒ@ la ou municipalité de Newcastle et para comment nous procédons. Si vous avez <português> noutra queira ligar o 0191 278 8633. ói@ pòŠbió@ @Šóè@ bî@ ñ†ŠíØ@ ói@ óäbîŠbïäaŒ@língua, ãó÷@ m‹ Šòì@ óÜ@ çbmŒóyŠó ó÷ @ Nóîóá—÷@ ð–‹Ø@ ðäbØómóà‚@ óäbîŠbïäaŒ@ ãó÷ besoin de ces Right to Buy YCH Esta informação refere-se direito os langue, inquilinos têm de comprar a sua social. Se informations en français ouao dans uneque autre téléphonez au : 0191 278habitação 8633. Nç‹i@ñ‡äòí—q@0191 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ Tenancy YCH
YHN general / Homes + People
Repairs
YHN general / Homes +
People Right to Buy
Tenancy YCH YHN general / Homes + People
precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @òìóÝ—bØüïä@ñŠb’@ñaŠü’@çóîý@óÜ@óØ@óîóØó䆋؊bØ@ðmóïäüš@ì@ Your Homes Newcastle @ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Esta informação refere-se às suas responsabilidades como inquilino social em Newcastle. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NpbÙi@ðmóîaŠóiòí–Šói@Šb’@ñaŠü’@ðäbØòìíäb‚@óØ@òìaŠ‡—q@ñòìó÷@ðØŠó÷ idioma, llame al refere-se 0191 278 8633. Esta informação ao serviço0191 de 278 arrendamento. Se precisar desta informação em Nç‹ i@ñ‡äòí—q@ 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ 8600 Ésta es información sobre cómo pedir quepara se realicen reparaciones en su casa. Si necesita esta <português> ou noutra língua, queira ligar o 0191 278 8633. Esta informação refere-se a organização información en español oà enYour otroHomes idioma,Newcastle, llame al 0191 278 8633. responsável pela gestão da habitação social em nome e a anossa situação actual. municipal. Se precisarSidesta Ésta es información sobredo losMunicípio derechosde deNewcastle, los inquilinos comprar su vivienda necesita informação em <português> noutra para278 o 0191 278 8633. esta información en españolou o en otro língua, idioma,queira llame ligar al 0191 8633.
Ésta es información sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre 0191 278nuestro 8600. servicio de adjudicación. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.
Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256. Registered office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR. A company controlled by Newcastle City Council.
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Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plc
Contents
Tenancy agreement changes
Page 4 • Customer Service Week • Robots calling...
We are currently reviewing the tenancy agreement.
Page 5 • Get online with Your Homes Newcastle • Looking for work?
This is a legal document so we will be consulting with all tenants about the proposed changes. In November, you will receive a letter that will inform you of the changes and this will give you the right to respond.
Page 6 • Stay safe this Bonfire Night • You’ve got the Power update
We will be holding a number of roadshows across the city for you to come and talk to staff so you can find out more. Please look out for these on Page 8 • Are you worried about a Twitter, Facebook and our website. If you would loved one who lives alone? like to receive information by email then please • Galafield Learning Hive contact us at getinvolved@yhn.org.uk quoting opening soon! ‘tenancy agreement’ in the subject.
Page 7 • Prize wordsearch
Read previous editions online at www.yhn.org.uk or download our free app.
Welcome to the October issue of Homes & People Hi everyone, I’m well settled in now and really enjoying my role as managing director of YHN. I’ve had the chance to get out and about and meet a few of you now and I can honestly say it’s been a real pleasure. At the end of the summer I attended a celebration event for the 50th anniversary of Wyndley House, in Montagu, which is just near where I spent some of my childhood living on Kenton Lane and it was great to meet some of the residents there. It was especially interesting for me to meet a couple of people who have lived there since it was built and to understand how things have changed in that time. Hearing about your experiences of being a Your Homes Newcastle customer is something of a fundamental issue for me – my background is in customer service and that’s something I’m really keen to improve for our tenants. Celebrating Customer Service Week this October has been fantastic, I really enjoyed meeting many of you at the events we held at St James’ Park and hearing about your experiences definitely gave me and my team some food for thought.
There is still time to share your views with me and I’d really love to hear them – if you’d like to contribute any information about your experience of being a YHN customer please email getinvolved@yhn.org.uk or contact us via Facebook or Twitter. I’m very passionate about improving the services you receive so thank you again to everyone who has taken the time to talk to us – we’ll be taking your feedback very seriously and will be looking to make improvements as soon as possible. Best wishes Tina
STOP PRESS! AGM update We changed the date of our AGM from the one originally advertised in September to 1 November from 4-5pm. This is an open meeting and members of the public are welcome to attend. It will take place at our head office, YHN House, Benton Park Road, Newcastle NE7 7LX. If you’d like to see agenda papers phone Jill Davison, our Company Secretary, on 0191 278 8624 or visit www.yhn.org.uk
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You talked, we listened Thanks for getting involved with Customer Service Week! The first week in October was National Customer Service Week and we were really keen to hear from as many customers as possible about their experiences with YHN. We held a series of events throughout the week and gave you the opportunity to “talk to Tina”, our managing director, through a variety of methods.
Those who attended one of the events we held at St. James’ Park had the opportunity to meet Tina in person and to take part in a question and answer session with her. They were also able to record some short messages for us in our Big Brother style video diary room. And, if you ventured into one of our five housing offices throughout the week, you may have seen a cardboard version of Tina encouraging you to ask her a question! We also encouraged customers to talk to us about their impressions of our customer service via our Twitter and Facebook profiles and through our “Chit Chat” group (if you’re not already part of that just search on Facebook and ask to join so you can chat to us more regularly). So that she could better understand the services our customers experience every day, Tina also did a “back to the floor” exercise where she spent a morning working with our concierge response service – see the photo on the left. Throughout October, lots of our senior managers will be doing their own back to the floor exercises so they can understand even more about the services YHN offers. We’re even giving some customers the opportunity to do some work shadowing, so they can better understand how we work too. All of this is designed to help us to put ourselves in your shoes, so we know exactly what it’s like to be a YHN customer and, most importantly, so we can improve anything we’re not getting quite right. We really want to investigate how we’re doing at the moment so we can make our organisation as good as it can be for our customers so, over the coming months, we’ll be reviewing all of our services and considering changes we can make to improve them – we may ask for your opinions again soon, so please do share them with us if we do. Thanks to everyone who contributed throughout Customer Service Week, we really appreciate all of the information you shared and we’re working through it all to see what we can improve now.
Robots calling... No, not ones asking about an accident you never had... this time it’s us! We’ve updated the customer satisfaction survey we carry out after a repair, so you may be called by a friendly YHN robot asking you for some feedback. Customers will be asked whether they were satisfied with the repair, whether it was completed right first time and whether their appointment was kept. Three simple questions but the feedback is invaluable to help us to improve services, so please do take part if you receive a call. And, if you provide feedback within the first month, you could win a £50 voucher!
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Get online with YHN Looking for The world is going digital and many things can now be done quickly and easily online – shopping, banking, searching for holidays, keeping in touch with friends and family and more can all be done at the click of a button. And so can many of the services that YHN provides! Applying for a home, making a rent payment, ordering a replacement fob for your building and many other things can be done via the internet. Recent changes to the benefits system and the introduction of Universal Credit also mean that some benefits must be managed online. So, now more than ever, we want to support everyone to get the most out of the world wide web. To make it easier, we’re making our online services more relevant, user-friendly and up to date. We’ve made changes to our Tyne & Wear Homes customer portal, and to our main YHN website, and we’re working in partnership with Newcastle City Council to provide free WiFi connection across our city. This includes free WiFi in all Customer Service Centres, sheltered accommodation, some tower blocks and also in Newcastle city centre. Getting connected to free WiFi is very simple, just find the ‘Go Digital’ WiFi option in the settings of your device and click to connect! We’re also providing free training and support to help you get online and offer a range of courses which currently includes: • Job searching online • Learn My Way basic computer courses • Techy Tea Parties For a full description of our courses and to book your place just go to the YHN website homepage or call 0191 277 4100. You can also contact us at Getonline@ newcastle.go.uk
work?
YHN works in partnership with Newcastle Futures, who offer a free, confidential service to help unemployed residents of Newcastle find and access job and training opportunities. Their friendly team can be found across the city in a number of different venues which include libraries, Customer Service Centres and housing offices. Some of the services they offer include: • Personalised advice and guidance • Help to improve your job, apprenticeship, training and volunteering searches • Support with CVs, application forms and interview experience • Access to and help with computers • Help with Universal Jobmatch and online benefit claims • Budgeting advice They can also support you to access funding to help you move into work, whether it’s travel costs for your first month until you get your first wage, or vouchers to get suitable interview clothes. Newcastle Futures is based in the Cloth Market and can be contacted on Freephone 0800 587 0478 or via info@newcastlefutures.co.uk
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Stay safe this Bonfire Night Darker Nights Campaign The Autumn can be a really exciting time – as the nights draw in, events like Diwali, Halloween, Bonfire Night and even the Christmas holiday feel just around the corner. But Bonfire Night in particular can be very dangerous, cause damage to property and make people feel vulnerable, so every year we work with our partners at Newcastle City Council, Northumbria Police and Tyne and Wear Fire and Rescue service to try to make our city as safe as possible. Last year the campaign resulted in 80 tonnes of combustible waste being removed from YHN estates and it was reported by Northumbria Police that there was a 29% reduction in incidents involving fireworks and bonfires.
In the run up to Bonfire Night, we’ll be organising a number of events to encourage residents to dispose of any combustible materials to prevent them from falling into the wrong hands, ending up on an illegal bonfire and causing damage to estates. If you want to help, you can dispose of any combustible waste for free at your local waste recycling centre, don’t give combustible materials to people offering to remove them or asking for them for Bonfire Night, look out for materials being stored in empty properties, garages or gardens and report any piles of combustible waste to your local housing office. Doing this will help to keep your estate safe and pleasant for everyone, but it doesn’t mean you have to miss out completely – attend an organised display and you get all of the fun without the danger! Look out for information about our clean up events in your local hub and on our social media pages (search Your Homes Newcastle on Facebook and @NewsfromYHN on Twitter). We’ll also be sharing details of organised firework and bonfire displays so keep an eye out for these too.
You’ve got the Power update Since we launched round three of our “You’ve got the Power – building communities through positive change” programme in April, you’ve made over 200 suggestions! Our technical team has been carrying out surveys to look at whether the suggestions are suitable for You’ve got the Power or whether they could be included in other investment programmes. We narrowed the suggestions down to a shortlist and then met with our tenants’ panel, which helped us decide how we should consult with other residents on those suggestions. Consultation is now taking place to find out whether residents need or want the work to be carried out. Where the majority of tenants are in favour of the scheme, they will progress to the next stage.
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Once we have finished the consultation, the tenants’ panel will decide on which schemes will feature in the voting guide. Guides will be sent out with our next issue of Homes & People and then you will be able to cast your vote by post, telephone, or email. Work will continue on projects from previous rounds, which are making a real difference to the people living on those t the you’ve go estates.
power
£25 prize wordsearch This edition we have done something a little different with the wordsearch. You must complete the puzzle which contains words related to the articles in the newsletter. But – one of the words is missing. To enter the competition all you need to do is identify which word is NOT in the wordsearch then text or email us your answer. Good luck!
R J S N E Y E S H O U S S T G A C T
S E P E E R K R I W G E I I R G T A
E G Q N S E E O W N M T E K R E F R
B U Y A L F V J O A U V E A T L A F
U N A E S T A O L P R E N I L N N T
D P T N U L M F I S S U D I L O C M
G O A M B T P U M P K I N G Y R Y B
N W H E U A I C U C R S E D T E D N
T D S O N N R A R C O D R S E D R I
F E A T T E E S N V W E O R F N E M
G R O C K E Z E S R E L K R A P S D
T P O I E L E S R T R W F O S P S T
R D V W S W O N W I I R M O A S R W
E I B M O Z P I T T F Y H S D L T K
A I A L S R G K C C M N Q A M I C N
M D L R E C T H E B I T O O N I L Y
O A L G U Y F A W K E S A B R G N S
H E S G N I F C U N E X P T C T E D
Bonfire Fancy Dress Fireworks Flames Gunpowder Guy Fawkes Halloween Pumpkin Rocket Safety Skeleton Sparklers Spooky Treat Trick Vampire Witch Zombie
Congratulations goes to Mrs Cynthia Cook from The Spinney in Heaton who was the winner of last issue’s competition – congratulations! Send the missing word along with your name and address to:
Email: communicationsteam@yhn.org.uk Text: 07815 784 037 by Friday 25 November 2016. Please note: competitions are only open to tenants and leaseholders with no rent arrears. Follow us on Facebook. Search Your Homes Newcastle
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Are you worried about a loved one who lives alone? Our discrete alarm equipment and 24 hour mobile response service take the worry out of living at home for thousands of people in Newcastle.
“Each fall you have undermines your confidence. “Ostara gives you confidence that someone is always there to come and help you”
4 24 hour service, 365 days per year 4 No installation or set-up costs 4 Free cancellation at any time 4 Menu of equipment to meet individual needs, including alarm buttons, fall detectors and pill dispensers 4 Local provider based in Newcastle upon Tyne 4 Fleet of response cars and team of response officers always on hand
Get in touch Contact us to request a free information pack today. Our service is available right across Newcastle, including properties that aren’t managed by YHN. contactus@ostara.org.uk 0191 277 7470 www.ostara.org.uk
24 hour response and support to lighten up lives
www.ostara.org.uk
Galafield Learning Hive opening soon! At the end of October, we will be opening up a brand new Learning Hive in Newbiggin Hall. Delivered in partnership with Northern Learning Trust and North East Procurement, the Hive will provide a range of support and training to help people develop their skills and get back into work. Located within the Galafield Centre on Newbiggin Lane, the Hive will have everything that you need to find employment, including: • Qualified tutors on hand to deliver classes and workshops on things like IT, English and Maths.
• You can attend short or longer term courses to get qualifications, NVQs or work placement opportunities, or • You can simply drop into our brand new IT suite to do some job searching or get some help to look for that ideal career. Everything at the Hive is free of charge, so all you have to do is turn up, speak to some of the helpful staff who will be on hand and see how we can help.
We will be arranging an open event to launch the new Hive so keep an eye out for more information, and, if you would like to be added to our contact list so that we can keep you updated directly, then please ring the Employability Team on 0191 277 1187 or e-mail employabilityteam@yhn.org.uk