Homes & People Summer 2018 by Your Homes Newcastle

homes & people Bringing you all the news that matters to you

www.yhn.org.uk

July/August 2018

Emergency contacts Housing Anti-Social Behaviour and Enforcement team (HASBET) ASB can take many different forms, ranging from threatening behaviour and hate crime to loud music to untidy gardens. Don’t suffer in silence, report now to our dedicated officers on 0191 278 8740. Repairs and Maintenance service YHN is jointly responsible with you for looking after your home. We rely on you to inform us of repairs as soon as possible so that work can be arranged. To report a repair call 0191 278 7878 or text “FIX” to 80800. For emergency repairs outside of opening hours email repairs@newcastle.gov.uk Housing Options Centre To speak to someone about applying for a new home, contact us on 0191 277 2020. Housing Advice Centre If you need housing advice, are at immediate risk of homelessness or are homeless and have nowhere to stay, please contact the Housing Advice Centre on 0191 277 1711 or visit us at 112 Pilgrim St, Newcastle NE1 6SQ.

Income If you’ve made a claim for Universal Credit, want to make a rent payment, set up a Direct Debit, need some budgeting help or have any queries about your rent account call your income officer on 0191 278 8600. Envirocall We are your single point of contact for environmental services delivered within Newcastle. This includes things like reporting fly tipping, street cleaning, rubbish and recycling, planting and vandalism. Call us at Newcastle City Council on 0191 278 7878 or report and track online at www.newcastle.gov.uk My Leasehold YHN manage properties that were sold under the Right to Buy on a leasehold basis. If you are a leaseholder and have any queries call us on 0191 278 7725 or email us at leasehold@yhn.org.uk My Concierge We provide Council tenants and leaseholders and Byker Community Trust tenants living in flats across Newcastle with a concierge service that includes things from building cleaning to a response service. To contact your concierge service call 0191 278 8600.

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This information is also available in easy Right to Buy 这是有关租客有权购买他们的市政房屋的信息。如果您需要此信息的普通话版本或其它语言版本，请致 GB Z_¨ nj Avgv‡ì †jwUs mvwf©m( fvov welqK) m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ ‡qvRb nq YCH Repairs 這是關於如何要求維修您住房的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 read, large print, and audio tape. We can also arrange for you to see a British Sign Language interpreter. 0191 电Braille 0191 索取。 Zvn‡j GB278 bv¤^8633 v‡i †dvb Ki“b- 0191 278 8633 278 8633 索取。 Tenancy 这是有关您作为纽卡斯尔市政租客所需要承担的责任的信息。如果您需要此信息的普通话版本或其它语 Newcastle Furniture informations concernent le service « mobilier de Your Homes qui fournit du mobilier GB Z_¨ nj BDi †nvgm wbDK¨vmj mg‡Ü| Ges Avgiv » wKfv‡e `vwqZ¡ cvjb Newcastle, KiwQ †m mg‡Ü| BDi †nvgm wbDK¨vmj, YHN + Ces Rightgeneral/Homes to Buy 這是關於租客有權購買他們的市政房屋的信息。如果您需要此信息的廣東話版本或其它語言版本，請致言版本，请致电 0191 8633 索取。 dans leur logement. Si vous avez besoin de ces service aux locataires pour les278 aider àKvDwÝ‡ji s’installer wbDK¨vmj wmwU8633 KvDwÝ‡ji c‡¶ Ni evox eë¯’vcbvi `vwqZ¡cÖvß| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb People 電 0191 278 索取。 YCH 这是有关我们的出租服务的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 278 informations oubv¤^ dans une autre téléphonez 0191 278 8600 fvlvq cÖ‡qvRben nqfrançais Zvn‡j GB v‡i †dvb Ki“b- langue, 0191 8633 au : 0191 278 8633. Tenancy 這是關於您作為紐卡素市政府租客所需要承擔的責任的信息。如果您需要此信息的廣東話版本或其它語 8633informations 索取。 Rent Ces concernent votre loyer. Si vous avez besoin de ces informations en français ou YHN general / Homes + dans 这是有关代表纽卡斯尔市政府（Newcastle City Council）负责管理市政房屋的 Your Homes Newcastle 言版本，請致電 0191 278 8633 索取。 une autre langue, téléphonez au : 0191 278 8633. People （您的纽卡斯尔住房）组织的信息，内容解释了我们是如何运作。如果您需要此信息的普通话版本或其 Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez 0191 besoin de YCH 這是關於我們的出租服務的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 278 它语言版本，请致电 0191 278 ces en français ou8633 dans索取。 une autre langue, téléphonez au : 0191 278 8633. 8633informations 索取。 Right to Buy / Homes + Ces informations concernent les droits des locataires relatifs à l’acquisition de leur logement social. YHN general 這是關於 Your Homes Newcastle（您的紐卡素住房）機構的信息，內容解釋了我們代表紐卡素市政府 Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : People （Newcastle City Council）負責管理市政房屋以及如何運作。如果您需要此信息的廣東話版本或其它 0191 278 8633. 語言版本，請致電 0191 278 8633 索取。 @ói@óäb îŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NóäbmóØòìíäb‚@ñòìóä†‹ÙØbš@üi@ðîŒaí‚a†@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Tenancy Ces informations concernent vos responsabilités en tant que locataire de la municipalité de Repairs HN general / Homes + Nç‹i@ñ‡äòí—q@ 0191 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous de‫آن‬ ces informations en‫در‬français dans une‫درﺑﺎره‬ autre‫اﻃﻼﻋﺎت‬ langue, ،Newcastle. ‫ﺷﻬﺮدارى ﻧﻴﻮﻛﺎﺳﻞ‬ ‫از ﺳﻮى‬avez ‫ﺳﺎزﻣﺎن‬besoin ‫ اﻳﻦ‬.‫اﺳﺖ‬ ‫ﻋﻤﻠﻜﺮد‬ ‫ﻧﯿﻮﮐﺎﺳﻞ« و‬ ‫ﻫﺎى ﺷﻤﺎ‬ou ‫ﺧﺎﻧﻪ‬ » ‫ﺳﺎزﻣﺎن‬ ‫اﻳﻦ‬ eople téléphonez au :‫ﻫﺎى‬ 0191 8633. @ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NòŠb’@ñaŠü’@ðäbØòìíäb‚@î ‹Ø@üi@çbåï“å–‹Ø@Àbà@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ ‫دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره ﺗﻠﻔﻦ‬ ‫ زﺑﺎن‬278 ‫ ﻳﺎ‬língua, ‫ﻓﺎرﺳﻰ‬ ‫زﺑﺎن‬ ‫اﻃﻼﻋﺎت ﺑﻪ‬ ‫ﻧﻴﺎز ﺑﻪ‬o‫ﺻﻮرت‬ .‫دارد‬ ‫ﻣﺴﺌﻮﻟﻴﺖ اداره ﺧﺎﻧﻪﻫﺎى دوﻟﺘﻰ را ﺑﻪ ﻋﻬﺪه‬ <português> ou noutra queira ligar‫اﻳﻦ‬ para 0191 ‫در‬ 278 8633. Right to Buy YCH Ces informations concernent notre service location. @óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous avez besoin de ces278 informations en Nç‹i@ñ‡äòí—q@ 278 8633de .‫ﺑﮕﻴﺮﻳﺪ‬ ‫ﺗﻤﺎس‬ ٠١٩١٢٧٨٨۶٣٣ 0191 8600 Rent Esta informação refere-se à sua0191 renda. Se @ðäüÑïÝm@òŠbàˆ@ói precisar desta informação em <português> ou noutra françaisqueira ou dans une autre langue, au : 0191 278 8633. @m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @Npara óîa‡Ý—bØüïä@óÜ@Šb’@ñaŠü’@ðÙ—åï“å–‹Ø@íØòì@òí—÷@ðäbØóïmóîb‹qŠói@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ língua, ligar o 0191 278téléphonez 8633. Tenancy YHN general / Homes + Esta Ces informations concernent Your Homes Newcastleem : qui chargé gérer les logements sociaux Repairs informação refere-se ao8633 pedido de reparações suaest casa. Se de precisar desta informação em Nç‹i@ñ‡äòí— q@0191 278 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷ People au nom de ðäbàŒ@ la ou municipalité de Newcastle et para comment nous procédons. Si vous avez <português> noutra queira ligar o 0191 278 8633. ói@ pòŠbió@ @Šóè@ bî@ ñ†ŠíØ@ ói@ óäbîŠbïäaŒ@língua, ãó÷@ m‹ Šòì@ óÜ@ çbmŒóyŠó ó÷ @ Nóîóá—÷@ ð–‹Ø@ ðäbØómóà‚@ óäbîŠbïäaŒ@ ãó÷ besoin de ces Right to Buy YCH Esta informação refere-se direito os langue, inquilinos têm de comprar a sua social. Se informations en français ouao dans uneque autre téléphonez au : 0191 278habitação 8633. Nç‹i@ñ‡äòí—q@0191 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ

0191 278 8455 0191 277 1484

Right to Buy Rent

Tenancy YCH

YHN general / Homes + People

Repairs

YHN general / Homes +

People Right to Buy

Tenancy YCH YHN general / Homes + People

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precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @òìóÝ—bØüïä@ñŠb’@ñaŠü’@çóîý@óÜ@óØ@óîóØóä†‹ØŠbØ@ðmóïäüš@ì@ Your Homes Newcastle @ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Esta informação refere-se às suas responsabilidades como inquilino social em Newcastle. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NpbÙi@ðmóîaŠóiòí–Šói@Šb’@ñaŠü’@ðäbØòìíäb‚@óØ@òìaŠ‡—q@ñòìó÷@ðØŠó÷ idioma, llame al 0191 278 8633. Esta informação refere-seNç‹ ao serviço0191 de 278 arrendamento. Se precisar desta informação em i@ñ‡äòí—q@ 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ 8600 Ésta es información sobre cómo pedir quepara se realicen reparaciones en su casa. Si necesita esta <português> ou noutra língua, queira ligar o 0191 278 8633. Esta informação refere-se a organização información en español oà enYour otroHomes idioma,Newcastle, llame al 0191 278 8633. responsável pela gestão da habitação social em nome e a anossa situação actual. municipal. Se precisarSidesta Ésta es información sobredo losMunicípio derechosde deNewcastle, los inquilinos comprar su vivienda necesita informação em <português> noutra para278 o 0191 278 8633. esta información en españolou o en otro língua, idioma,queira llame ligar al 0191 8633.

Ésta es información sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre 0191 278nuestro 8600. servicio de adjudicación. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256. Registered office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR. A company controlled by Newcastle City Council. Follow us on Facebook. Search Your Homes Newcastle Follow us on Twitter: @NewsfromYHN Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plc

Fire safety We have been talking to tenants living in multi-storey accommodation to understand if they need more support from us. We have concentrated on people who: • are living in accommodation that is designated for over 55s; or • have a physical disability or mental health concern which could make it difficult for them to leave their home in the event of a fire in the building. This is so we can share up-to-date information with Tyne and Wear Fire Service in the event of a fire, or when they are doing fire safety checks in buildings.

If you feel your circumstances have changed and you fall within this category, please call your local housing office or contact our Enquiry Centre, which is open for calls around the clock, on 0191 278 8600.

Hi everyone, my name is Tony and I’m delighted to write this guest introduction to Homes & People. I’m the chair of the new YHN Customer Service Committee which is made up of ten volunteer tenants from across Newcastle. Our job is to make sure that customers’ voices are heard at the highest level within YHN and we will be working hard to make sure that the views and priorities of customers are at the heart of what YHN does. We meet staff from YHN regularly and have also already met a former Housing Minister and taken part in a National Tenant Panel conference in York. It is still early days, but we are excited about this new opportunity for all customers to have a louder voice. Over the next few months we are going to be getting out speaking to customers, finding out what makes them tick, and what makes them sick! So, look out for us in your community offices and at events.

You can also get in touch with us to tell us what is important to you by emailing getinvolved@ yhn.org.uk I look forward to hearing your views so please do get in touch. Thanks, Tony. Tony Moore, Tenant and Customer Service Committee Chair

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Get help to get online Did you know we run free courses to help people develop their skills and confidence to get online? We’ve been working with Newcastle City Council to provide free basic computer courses at the City Library and West End Library. The training covers the basics of using a computer, sending an email, searching the internet and attaching photos and your CV to emails. The sessions are relaxed and informal with one to one support from a volunteer. Gillian, pictured right, from Kenton was the 500th person to complete an Online Basics course. Gillian said: “My work coach from the Job Centre put me on this course and I couldn’t believe how friendly the class was. I feel so much more confident now in doing things online. “I was also introduced to the Skills Hub at the City Library, they help people like me with CVs and

give us help with our job searching. The support that I get now makes me feel more confident about finding a job.” Join a course There are spaces available on future courses. Courses are free of charge and take place on either a Wednesday or Thursday at the City Library and, on production of a valid day ticket, you can receive travel expenses. Courses on a Tuesday run at the West End Library. The course involves two sessions, each lasting 2 hours 30 minutes.

Book your place today Call 0191 277 4100

www.yhn.org.uk (under What’s happening at YHN)

Search Facebook GetOnlineNCL You’ll need an email address to book online but don’t worry if you don’t have one; just use getonline@newcastle.gov.uk and we’ll send your confirmation to you in the post.

Want to learn more about the Skills Hub? The Skills Hub is based on level 2 in the City Library and is a free service open to anybody who wants help to get into employment or training. Call 0191 277 4125 or pop in to speak to an advisor. It’s open Monday to Friday, 10am – 5pm.

Improvements to our digital services! Following feedback from customers, we have reviewed our online repair reporting tool to make it easier to register and report repairs; now all you need is your rent account number and your postcode and you’re good to go! You can also track a repair, cancel a repair or view your repairs if you create an account. If you were already registered before we made the upgrades though, then don’t worry – these details will still be active for the new version so you won’t need to re-register.

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Do you worry about a relative who doesn’t live with you? Ostara is YHN’s 24 hour response and support service that gives peace of mind to families all over Newcastle.

Ostara

Ostara offers alarm equipment including pendant alarms, pill dispensers, fall detectors, smoke alarms and flood detectors, all connected to their 24 hour response centre in South Gosforth.

Ostara response officers are specially trained to help in emergency situations and will never leave a customer until they are settled.

If an alarm is activated, Ostara will be alerted immediately so they can send help, either by notifying the customer’s family or dispatching a 24 hour response officer to the customer’s home.

Holiday respite service

What else do they do?

Who can access the service?

Ostara works 24 hours a day every day of the year and visits customers any time they fall, feel unwell or unsafe.

Ostara is for anyone who lives in Newcastle, not just people who live in a YHN property. Many customers are older, live alone or have a long term condition such as epilepsy, dementia or diabetes.

Ostara also provides a holiday respite service, offering daily wellbeing calls to provide a safety net while you’re away.

Key facts • 24 hour service, 365 days per year • Prices start from £5.95 per week with unlimited usage • Free installation • Free cancellation at any time*

Visit www.ostara.org.uk or call 0191 277 7470 to request a free information pack today. *Not available to certain Newcastle City Council tenancies, get in touch for details.

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Blooming Marvellous We run a garden competition to thank customers for the hard work they put into making their estates look great – we know that gardens impact on the overall condition on the neighbourhood, so we’re always grateful to those who make them look so wonderful! This June, we were delighted to recognise Mrs McQueen from Dinnington as a winner in the High Standard Garden category – we’re sure you’ll agree that her garden (see photo to the right) is beautiful.

Mrs McQueen won a £50 Intu voucher for her efforts – read on to find out how you could help to reward others who have similarly gorgeous gardens!

Do you know a neighbour with a beautiful garden? Nominate them now and they could win a £50 Intu voucher. Who can you nominate? Anyone who makes a difference to the environment by looking after a garden or some outside space. This could be: • A neighbour with a beautiful garden • People who adopt a plot of land • A person or group that looks after a communal area • A neighbour with a blooming garden.

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You can nominate people regardless of whether they live in a YHN property or not. Every person who receives a nomination will be entered into a prize draw. We’ll pick a winner at random every December and June to win a £50 Intu voucher.

How can I nominate? Nominate a neighbour now by calling 0191 278 8600 or emailing yhn@yhn.org.uk (quote Blooming Marvellous).

Have you or your partner left the armed forces in the last five years? Do you know someone who is planning to ARMED FORCES OUTREACH SERVICE leave soon? A Local Authority Partnership

Our Armed Forces Outreach Service could help you! YHN is a partner of the Armed Forces Outreach Service, which helps veterans to make the transition from military life back into civilian life, and also supports serving members of the Armed Forces and their families. We’re committed to upholding the Armed Forces Covenant signed by Newcastle City Council, which supports members of the armed forces community to access services in several areas, including housing. Added to this, the Newcastle City Council lettings policy, which determines how properties managed by YHN are allocated, also ensures that serving or former members of the armed forces or reserve forces are given a high banding when applying for homes that are owned by the council. But we know that these processes can be quite complicated, and they can be particularly hard to navigate if you’re used to being in the forces and having your accommodation sorted out as part of that. That’s why YHN’s Armed Forces Outreach Service provides an additional level of support to veterans and their families, with help provided throughout the housing application process and beyond. This includes bidding on available properties; accessing specific funding for household goods; providing advice around benefits and signposting to employment opportunities. Steve Lambert, who is a senior outreach officer

with the service, is based in Newcastle City Library alongside YHN’s central housing options service. He completed operational front line tours and has supported lots of people into tenancies as well as accessing funding for household goods. Steve is happy to take more referrals to the service, he said: “I’d love to hear from members and former members of the armed forces who need support to access housing. I can work with people if you have an urgent housing need and served in the armed forces but previously lived in Newcastle or have been discharged from the armed forces in the last five years. I can also work with the spouses, civil partners and dependent children of members of the armed forces if they’re in need of housing due to bereavement or relationship breakdown. “I’m a veteran myself and I really do understand how challenging it can be when preparing to leave the forces. I also have lots of contacts within other useful organisations from The Royal British Legion to Help for Heroes and lots in between so if ever I don’t know the answer to something I usually know someone who does!”

You can find out more about the service on our website or by calling Steve on

0191 277 1297.

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Your Concierge Service is changing!

Our concierge service has 4,500 customers who live in blocks of flats across the city. The service has been the same since 2012 but we Have know that what customers your say want from it is changing so we have been thinking about how we could meet customers’ needs better.

What might change?

How have customers been involved?

We are proposing some changes that are centred around different shift times and the creation of a new caretaker role. The caretakers would have an allocated block and be responsible for a range of duties within that block. There would also be new arrangements to ensure the appropriate people respond to any emergency situations.

We’ve given information to customers who receive the concierge service and have been talking to people at drop-in events and resident meetings, by email and through Facebook and our website. Over 600 customers have completed questionnaires and given us lots of opinions on our proposed changes and how they think the service could be improved.

What happens next? We’re now looking through all of the feedback we’ve received from customers. Look out for updates about the key things customers told us and what will happen next at www.yhn.org.uk/talkaboutconcierge.

Remember to recycle!

It’s really important that we all try to do our bit by remembering to recycle, as waste can have a really negative impact on the environment. Recycling helps to protect wildlife and reduces the amount of waste going to landfill, which would otherwise cause pollution. The image (below) shows the sorts of things that you can put in your recycling bin, but there should also be details on the bin itself. Whether you have your own recycling bin for your property or use a communal one, the idea is the same. And, where there are communal bins, it’s even more important that everyone avoids putting general waste in the recycling bin - otherwise it will become contaminated and the council won’t be able to recycle the things that should be in there.

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Mixed recycling

mixed paper & card

metal tins, cans & aerosols

plastic bottles rinse & squash

use me for

cartons

Keep it Green Newcastle

NOT for general waste

It’s a #CrimeNotToCare when it comes to getting rid of your rubbish We’re working with Newcastle City Council and the environmental charity Keep Britain Tidy to help Newcastle householders understand the risks they take when they fly-tip.

What is fly-tipping? Fly-tipping is dumping waste illegally and is usually done by people trying to avoid paying for it to be disposed of properly. It has a huge impact on the appearance of estates and how people feel about where they live. It includes: • Leaving rubbish on the street, in back lanes, fields, parks, outside bins and at the bottom of multi-storey blocks. • Leaving rubbish outside of your property for scrap collectors to pick up. • Giving your rubbish to unlicensed waste carriers, such as a ‘man with a van’ that you might find on Facebook. If they aren’t licensed and end up fly-tipping the waste, it’s the person who the rubbish belongs to that will be held responsible. Why is it a #CrimeNotToCare? #CrimeNotToCare is a Keep Britain Tidy initiative set up to help people understand that fly-tipping is actually a criminal offence and that people who don’t dispose of their waste properly face a fine and a criminal record.

And because it is a criminal offence, anyone who witnesses fly-tipping should report it to Envirocall to be investigated (0191 278 7878, www.newcastle.gov.uk). But you won’t really get in trouble, will you? In 2016/17, Newcastle City Council has taken almost 800 prosecutions and over 3,000 Fixed Penalty Notices for fly-tipping and other similar offences which has resulted in 2,760 hours of community service, 71 months of imprisonment and over £250,000 in fines. What are the alternatives? • Contact Envirocall (www.newcastle.gov.uk) to arrange a bulky waste collection. • Take your rubbish to a household waste and recycling site (details at www.newcastle.gov.uk). • Donate suitable items to charity – many local charities also offer a free collection service. • Use a waste collection service – prices vary but you should always check their license with the Environment Agency www.gov.uk (search ‘waste carriers’).

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Available now - apartments exclusively for people over 55 We have apartments available to rent now in a number of developments exclusively for people over 55. Apartments are warm and bright with plenty of storage space. Each development has spacious residents’ lounges and beautiful landscaped grounds to enjoy. Time and space to enjoy life • All repairs and maintenance costs covered • Dedicated development manager • Optional daily calls to check you are safe and well • 24/7 call alarm system in case of emergencies Moving is easy • No fees or deposit to pay • Affordable weekly rent • Furnished option available on request

Interested? We have apartments available in locations across the city now. Visit www.yourtimeyourspace.org or call 0191 278 8585 to find out more or arrange a viewing.

Development of the month The Spinney, High Heaton

Available now

The Spinney is a popular development of one and two bedroom apartments in High Heaton. It’s ideally located next to Heaton library, with a range of local shops, post office and small CoOp supermarket on the doorstep. It is directly on a bus route with links to the city centre while Paddy Freeman park is only a short walk away.

We have a small number of apartments available to rent now with refurbished kitchens and bathrooms, ample storage space and secure door entry system as standard. The rent is £95 per week which includes all service charges and Ostara’s 24 hour response service.

With lifts to all floors, the building is warm and well-maintained and includes a residents’ lounge for social events, car parking outside, fully equipped laundry and guest suite available to book.

Call us on 0191 278 8585 or email yourtimeyourspace@yhn.org.uk to arrange a viewing.

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ÂŁ25 prize wordsearch Complete the puzzle which contains words found in this issue of Homes & People. But â&#x20AC;&#x201C; one of the answers is missing. To enter the competition all you need to do is identify which word is NOT in the wordsearch then text or email us your answer. Good luck!

N V A R V Z X F T S M S B Q J N D N K Q K O E N H R B X H L E U U P W B O E T T S K I H N J R Y I C W L S W R Q Q J U U Y J G T F N K C R C U P I A D J D Y X S L F W B A B R O V E S G N X U P Y C D S R R J T B T F Z H X I N E F O L X I H E A A K O X D L K Q F H I S P E H G D D R U A M R E T C U L O Q S S S F I G V R D K T V M A Z T O S B W U H U T I F V M O B B R M L R P D N N Z O T A N E U Z D U Y A S C Z V V Q F C O H L C N D C N E R E M P L O Y M E N T I C S F B E B C O G F R B T G N B G H X M E O N B R H V F E N B X I N D W A V M G A R V E P T B G N T Y N W K W M B W T F X J G I D P O D I E C P X G P X S A B P R I V E J R H Z L Q Y X I N Y R E N R A E L I C H S A Y N P A V S D Z K V P P Z F H V L S H R G O L B P G T L V N C F H W E X W P X F O T Z S D E P J X Y L P Y U C K O B I X T S

Digital

Ostara

Armed Forces

Learner

Housing Plus

Gardens

Online

Concierge

Employment

Business

Consultation

Send the missing word along with your name and address to: Email: communicationsteam@yhn.org.uk Text: 07815 784 037 By Friday 30 August 2018. Please note: competitions are only open to tenants and leaseholders with no rent arrears.

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I need some help with… My money - Advice and Support team 0191 277 1144 Whether it’s help with money management, budgeting, benefit changes, paying your rent, or paying off debts, don’t worry in silence. Call us today or speak to your local tenancy and estates officer who can refer you if you prefer.

Getting a job – Employability team 0191 277 3667 employabilityteam@yhn.org.uk We offer paid, work-based training to unemployed customers. We also offer apprenticeships and a range of employment advice. My energy use – Energy for the Future team 0191 278 3842 energy@yhn.org.uk Making a few changes in your home could reduce your energy bills. Call us for more info or to arrange a home visit. My garden – Garden Care service 0191 278 8600 gardencare@yhn.org.uk We can help keep your garden tidy, from one off jobs to regular maintenance. You might not even have to pay for this service if you are receiving certain benefits. Getting online – help, guidance and training 0191 278 8600 Whether it’s the first time you’ve switched on a computer or you’re worried about dipping your toe into online surfing, we can help. Visit our website page www.yhn.org.uk/i-need-support/help-to-get-online/ for more information. Getting involved - Customer Involvement 0191 278 8600 getinvolved@yhn.org.uk By being involved you can help shape the decisions that affect you, your home and your community. To find out what we are talking to customers about and how you can give your feedback and share your views please get in touch. Living independently and finding my feet - Young People’s Service 0191 277 1190 youngpeoplesservice@yhn.org.uk We support young people, aged 16-25 years old, in Newcastle by helping them to find accommodation and providing the advice and support they need to live independently. Living safely, remaining independent - Ostara 0191 277 7470 contactus@ostara.org.uk Our 24hr response and support service enables you to live safely and independently in your own home. We provide alarm equipment such as pendant alarms and fall detectors that will alert the 24hr response centre if you fall, feel unsafe or unwell at home.

Your Time Your Space

Living safely, remaining independent – Sheltered Schemes 0191 278 8585 shelteredhousingservice@yhn.org.uk We manage 24 sheltered developments across the city. If you are looking to live independently within a safe and secure environment, we can help.