homes & people Bringing you all the news that matters to you
January 2019
Community Investment Fund projects kick off See pages 4 and 5
YHN Community Investment Fund www.yhn.org.uk
Useful contacts Housing Anti-Social Behaviour and Enforcement ASB can take many different forms, ranging from threatening behaviour and hate crime to loud music to untidy gardens. Don’t suffer in silence, report now to our dedicated officers on 0191 278 8740. Repairs and Maintenance service YHN is jointly responsible with you for looking after your home. We rely on you to inform us of repairs as soon as possible so that work can be arranged. To report a repair call 0191 278 7878, text “FIX” to 80800 or visit www.newcastle.gov.uk/repairs. Housing Options Centre To speak to someone about applying for a new home, contact us on 0191 277 2020. Housing Advice Centre If you need housing advice, are at immediate risk of homelessness or are homeless and have nowhere to stay, please contact the Housing Advice Centre on 0191 277 1711 or visit us at 112 Pilgrim St, Newcastle NE1 6SQ.
Income If you’ve made a claim for Universal Credit, want to make a rent payment, set up a Direct Debit, need some budgeting help or have any queries about your rent account call your income officer on 0191 278 8600. Envirocall Envirocall are your single point of contact for environmental services delivered within Newcastle. This includes things like reporting fly tipping, street cleaning, rubbish and recycling, planting and vandalism Call Newcastle City Council on 0191 278 7878 or report and track online at www.newcastle.gov.uk. My Leasehold YHN manages properties that were sold under the Right to Buy on a leasehold basis. If you are a leaseholder and have any queries call us on 0191 278 7725 or email us at leasehold@yhn.org.uk. My Concierge We provide Council tenants and leaseholders and Byker Community Trust tenants living in flats across Newcastle with a concierge service that includes things from building cleaning to a response service. To contact your concierge service call 0191 278 8600.
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This information is also available in Right to Buy 这是有关租客有权购买他们的市政房屋的信息。如果您需要此信息的普通话版本或其它语言版本，请致 GB Z_¨ Braille nj Avgv‡`i †jwUs tape. mvwf©m(We fvov m¤^‡Ü| for GB you Z_¨to hw` <evsjvq> †Kvb fvlvq cÖ ‡qvRb nq YCH Repairs 這是關於如何要求維修您住房的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 0191 easy read, large print, and audio canwelqK) also arrange see a BritishA_ev Sign Ab¨ Language interpreter. 电 0191 索取。 Zvn‡j GB278 bv¤^8633 v‡i †dvb Ki“b- 0191 278 8633 278 8633 索取。 Tenancy 这是有关您作为纽卡斯尔市政租客所需要承担的责任的信息。如果您需要此信息的普通话版本或其它语 Newcastle Furniture informations concernent le service « mobilier de Your Homes qui fournit du mobilier GB Z_¨ nj BDi †nvgm wbDK¨vmj mg‡Ü| Ges Avgiv » wKfv‡e `vwqZ¡ cvjb Newcastle, KiwQ †m mg‡Ü| BDi †nvgm wbDK¨vmj, YHN + Ces Rightgeneral/Homes to Buy 這是關於租客有權購買他們的市政房屋的信息。如果您需要此信息的廣東話版本或其它語言版本，請致 言版本，请致电 0191 8633 索取。 dans leur logement. Si vous avez besoin de ces service aux locataires pour les278 aider àKvDw݇ji s’installer wbDK¨vmj wmwU8633 KvDw݇ji c‡¶ Ni evox e¨e¯’vcbvi `vwqZ¡cÖvß| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb People 電 0191 278 索取。 YCH 这是有关我们的出租服务的信息。如果您需要此信息的普通话版本或其它语言版本，请致电 0191 278 informations oubv¤^ dans une autre téléphonez 0191 278 8600 fvlvq cÖ‡qvRben nqfrançais Zvn‡j GB v‡i †dvb Ki“b- langue, 0191 8633 au : 0191 278 8633. Tenancy 這是關於您作為紐卡素市政府租客所需要承擔的責任的信息。如果您需要此信息的廣東話版本或其它語 8633informations 索取。 Rent Ces concernent votre loyer. Si vous avez besoin de ces informations en français ou YHN general / Homes + dans 这是有关代表纽卡斯尔市政府（Newcastle City Council）负责管理市政房屋的 Your Homes Newcastle 言版本，請致電 0191 278 8633 索取。 une autre langue, téléphonez au : 0191 278 8633. People （您的纽卡斯尔住房）组织的信息，内容解释了我们是如何运作。如果您需要此信息的普通话版本或其 Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez 0191 besoin de YCH 這是關於我們的出租服務的信息。如果您需要此信息的廣東話版本或其它語言版本，請致電 278 它语言版本，请致电 0191 278 ces en français ou8633 dans索取。 une autre langue, téléphonez au : 0191 278 8633. 8633informations 索取。 Right to Buy / Homes + Ces informations concernent les droits des locataires relatifs à l’acquisition de leur logement social. YHN general 這是關於 Your Homes Newcastle（您的紐卡素住房）機構的信息，內容解釋了我們代表紐卡素市政府 Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : People （Newcastle City Council）負責管理市政房屋以及如何運作。如果您需要此信息的廣東話版本或其它 0191 278 8633. 語言版本，請致電 0191 278 8633 索取。 @ói@óäb îŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NóäbmóØòìíäb‚@ñòìó䆋ÙØbš@üi@ðîŒaí‚a†@ðmóïäüš@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Tenancy Ces informations concernent vos responsabilités en tant que locataire de la municipalité de Repairs HN general / Homes + Nç‹i@ñ‡äòí—q@ 0191 278 8633 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous deآن ces informations enدرfrançais dans uneدرﺑﺎره autreاﻃﻼﻋﺎت langue, ،Newcastle. ﺷﻬﺮدارى ﻧﻴﻮﻛﺎﺳﻞ از ﺳﻮىavez ﺳﺎزﻣﺎنbesoin اﻳﻦ.اﺳﺖ ﻋﻤﻠﻜﺮد ﻧﯿﻮﮐﺎﺳﻞ« و ﻫﺎى ﺷﻤﺎou ﺧﺎﻧﻪ » ﺳﺎزﻣﺎن اﻳﻦ eople téléphonez au :ﻫﺎى 0191 8633. @ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NòŠb’@ñaŠü’@ðäbØòìíäb‚@î ‹Ø@üi@çbåï“å–‹Ø@Àbà@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ دﻳﮕﺮ ﺑﺎ ﺷﻤﺎره ﺗﻠﻔﻦ زﺑﺎن278 ﻳﺎlíngua, ﻓﺎرﺳﻰ زﺑﺎن اﻃﻼﻋﺎت ﺑﻪ ﻧﻴﺎز ﺑﻪoﺻﻮرت .دارد ﻣﺴﺌﻮﻟﻴﺖ اداره ﺧﺎﻧﻪﻫﺎى دوﻟﺘﻰ را ﺑﻪ ﻋﻬﺪه <português> ou noutra queira ligarاﻳﻦ para 0191 در 278 8633. Right to Buy YCH Ces informations concernent notre service location. @óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ Si vous avez besoin de ces278 informations en Nç‹i@ñ‡äòí—q@ 278 8633de .ﺑﮕﻴﺮﻳﺪ ﺗﻤﺎس ٠١٩١٢٧٨٨۶٣٣ 0191 8600 Rent Esta informação refere-se à sua0191 renda. Se @ðäüÑïÝm@òŠbàˆ@ói precisar desta informação em <português> ou noutra françaisqueira ou dans une autre langue, au : 0191 278 8633. @m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @Npara óîa‡Ý—bØüïä@óÜ@Šb’@ñaŠü’@ðÙ—åï“å–‹Ø@íØòì@òí—÷@ðäbØóïmóîb‹qŠói@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ língua, ligar o 0191 278téléphonez 8633. Tenancy YHN general / Homes + Esta Ces informations concernent Your Homes Newcastleem : qui chargé gérer les logements sociaux Repairs informação refere-se ao8633 pedido de reparações suaest casa. Se de precisar desta informação em Nç‹i@ñ‡äòí— q@0191 278 @ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷ People au nom de ðäbàŒ@ la ou municipalité de Newcastle et para comment nous procédons. Si vous avez <português> noutra queira ligar o 0191 278 8633. ói@ pòŠbió@ @Šóè@ bî@ ñ†ŠíØ@ ói@ óäbîŠbïäaŒ@língua, ãó÷@ m‹ Šòì@ óÜ@ çbmŒóyŠó ó÷ @ Nóîóá—÷@ ð–‹Ø@ ðäbØómóà‚@ óäbîŠbïäaŒ@ ãó÷ besoin de ces Right to Buy YCH Esta informação refere-se direito os langue, inquilinos têm de comprar a sua social. Se informations en français ouao dans uneque autre téléphonez au : 0191 278habitação 8633. Nç‹i@ñ‡äòí—q@0191 278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ
Right to Buy Rent
Tenancy YCH
YHN general / Homes + People
Repairs
YHN general / Homes +
People Right to Buy
Tenancy YCH YHN general / Homes + People
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precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @òìóÝ—bØüïä@ñŠb’@ñaŠü’@çóîý@óÜ@óØ@óîóØó䆋؊bØ@ðmóïäüš@ì@ Your Homes Newcastle @ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ Esta informação refere-se às suas responsabilidades como inquilino social em Newcastle. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633. @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ Šòì@óÜ@çbmŒóyŠó ó÷ @NpbÙi@ðmóîaŠóiòí–Šói@Šb’@ñaŠü’@ðäbØòìíäb‚@óØ@òìaŠ‡—q@ñòìó÷@ðØŠó÷ idioma, llame al 0191 278 8633. Esta informação refere-seNç‹ ao serviço0191 de 278 arrendamento. Se precisar desta informação em i@ñ‡äòí—q@ 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ 8600 Ésta es información sobre cómo pedir quepara se realicen reparaciones en su casa. Si necesita esta <português> ou noutra língua, queira ligar o 0191 278 8633. Esta informação refere-se a organização información en español oà enYour otroHomes idioma,Newcastle, llame al 0191 278 8633. responsável pela gestão da habitação social em nome e a anossa situação actual. municipal. Se precisarSidesta Ésta es información sobredo losMunicípio derechosde deNewcastle, los inquilinos comprar su vivienda necesita informação em <português> noutra para278 o 0191 278 8633. esta información en españolou o en otro língua, idioma,queira llame ligar al 0191 8633.
Ésta es información sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre 0191 278nuestro 8600. servicio de adjudicación. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633. Ésta es información sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.
Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256. Registered office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR. A company controlled by Newcastle City Council. Follow us on Facebook. Search Your Homes Newcastle Follow us on Twitter: @NewsfromYHN
Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plc
Community Investment Fund projects kick off
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Looking back at Customer Service Week
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Ask Tina - Customer Service Week
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Happy days for social group
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Come and have a Chit Chat on Facebook…
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Or join a customer group…
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Get Online Newcastle
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The easy way to report repairs
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£25 prize wordsearch
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Have you heard the buzz?
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Jobs and training fair
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Hi everyone On behalf of YHN’s Customer Service Committee I’m very pleased to welcome you to the first Homes & People of 2019! 2018 was a big year for the Committee, we’ve covered important issues on behalf of customers such as YHN’s Equality and Diversity priorities and the Government’s Social Housing Green paper. We’ve also taken part in Shelter’s “Big Conversation” and the National Tenants’ Conference in York. I’m also proud to have been involved with Customer Service Week, where I talked to customers about their experiences and priorities and helped raise awareness of key services. I also spent time with housing officers on an estate walkabout in West Denton, to learn how they actively tackle issues such as anti-social behaviour and littering. There’s more on Customer Service week on page six.
To finish 2018 off on a high, I went to YHN’s Community Investment Fund celebration event. You can find out more about YHN’s funding successes through this and Positive Places Positive People as you read through this issue. Looking ahead, 2019 will see the Committee improve the way YHN deals with customers’ complaints and how they act on some of the things you said were important to you during Customer Service Week, which I’m excited to get stuck into! Thanks for now, Liviu, Customer and Customer Service Committee member
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Community Investment Earlier this year we were thrilled to launch our first ever Community Investment Fund. The new initiative invites charities and projects from across the city bid for a share of our £100,000 annual funding pot.
The Fund aims to strengthen the great work of projects that are already working in the communities where we have homes, helping to give them an opportunity to work with more people. This year, 16 projects were suggested for funding, with 13 successful in their applications. The first successful projects are now getting underway.
make new friends in a friendly, supportive environment. There are loads of benefits to taking part, we see women getting fitter and losing weight, but we also see lots of people gaining self-esteem and confidence from the sessions.
West End-based charity Hat-Trick secured £8,000 to host sport and fitness sessions across the city. The Hat-Trick Girls Hub project encourages women and girls of all ages to try a new activity in a supportive environment. Hat-Trick coach Michelle Monk, 23, said: “Our sessions are a great opportunity for women to come along, try out a new activity and
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Hat-Trick coach Michelle Monk (left) and Stacy Burrow (right)
Fund projects kick off “Thanks to the funding from YHN, we now have sessions running across the city and we’re encouraging anyone who feels like they fancy giving it a try to do so.” Stacy Burrow, 28, from West Denton, who is a YHN customer and regularly takes part in Hat-Trick’s football sessions, said: “I love football and had a time when I stopped playing, but after finding out about the HatTrick project, now I come to loads of the sessions. The girls are all great and I’ve made new friends. I’d encourage anyone thinking about it to just come along to one of the sessions and have a go.”
dementia friendly, sensory gardening sessions to take place for customers across the city. The Elderberries project aims to help forge new social connections, reduce isolation and increase sense of belonging in the community. Customers from YHN’s sheltered housing schemes have already visited the garden and will be invited to take part in the sensory gardening sessions once the garden is complete. A third project, Men’s Pie Club, is managed by Food Nation. The project is setting up Pie Clubs in Shieldfield, Walker and Elswick.
Other projects include Elderberries Community Garden, run by Scotswood Community Garden. Once complete, the garden will have the potential to engage residents from the Benwell, Elswick, Cowgate and West Denton areas. The funding will go towards making the community garden more accessible to allow
Pie Clubs target socially isolated men within the community so they can come together, bake pies and socialise. So far it’s been a great success! The Community Investment Fund will be opening again for applications in Spring 2019, so keep an eye on our website and social media pages to find out more.
For more information on the Community Investment Fund, or how to get involved in any of the projects, please contact Jill Hayton on 0191 278 8721 or email Yhncif@yhn.org.uk
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Looking back at Customer Service Week Between 1- 5 October we celebrated Customer Service Week, hosting six celebration events across the city. Customers joined us for a ‘cuppa and a cake’ as we raised awareness of some vital and, often ‘hidden’ services, including support and progression, financial inclusion, employability, safe living, Ostara and estate services. A huge thank you to everyone who took part, whether it was by coming along to an event, answering our questionnaire, or commenting on our Facebook posts, blogs and videos during the week. Your feedback really has made a difference and we’ll be doing more to tell you the things that matter to you.
The week in numbers:
customers joined us at a Customer Service Week event
85
Top 5 services you want to know more about:
1
2
3
4
5
Housing options
Tenancy and estates
Energy services
Garden care and estate services
Safe living
7,454
views of videos highlighting our different services on our Facebook page during the week
126
survey responses, which helped us to identify customers who need information, support or advice
Following on from the survey: 30 people referred to Newcastle City Council’s energy services team to get some help with managing their energy bills
11 people contacted by our digital inclusion officer with information around getting online
25 people contacted by our safe living team after asking for advice on tackling anti-social behaviour
For more information on what we did during Customer Service Week, please visit www.yhn.org.uk/csw page 6
Ask Tina
What do you think customer service means? People don’t know what customer service they should expect to get.
Here’s a round-up of some of the questions our customers asked our Managing Director, Tina, during Customer Service Week. To see more questions and answers visit www.yhn.org.uk
“Customer service means that no matter which member of staff you contact, no matter what avenue of communication you choose, whether it be by phone, email, social media or face to face, we will help you sort out your enquiry or problem. “I want our customers to feel valued and understood. Ultimately, it should be easy to be a YHN customer. To reassure you, we are developing our customer service training and know that we need to be clearer with customers as to what they can expect from us going forward.”
I always get frustrated trying to sort out my Tyne and Wear Homes application - will things get more straightforward and simpler? It’s really hard to get through to YHN on the main phone number. I got a text about digital training and tried to book a course but couldn’t get through and gave up in the end.
“We want to be easy to do business with and it’s my aim to remove unnecessary barriers that frustrate customers. “We’re working hard to make things easier for customers and so we will certainly think about this in more detail.” “That’s disappointing to hear but it’s important that we know about this. We’ve had lots of feedback from customers on how easy it is to contact YHN and our aim is to make things simpler and more straightforward. Please be reassured that we are looking in to this as part of a wider review of our Enquiry Centre.”
Customers just want to be able to speak to someone or for someone to call them back when they say they will and not wait ages for replies, they want to be kept informed and updated.
“Customers shouldn’t have to wait to get a response regardless of how they have contacted us, whether it by phone, email, social media, or in one of our offices. We are developing our services and understand your view that we need to prioritise keeping customers updated.”
Why can I only get help getting online by getting online I have to be able to get online to access digital training courses, which seems odd?
“What a good point! Yes, I agree this doesn’t make sense. We do have other ways customers can book a place on the basic computing courses and we will start promoting these more to customers.”
Energy bills
Living safely and independently
Looking after your garden Getting a job
Budgeting
Getting online
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Happy days for social group Social craft sessions are in full swing in Walker, thanks to our Positive People Positive Places community funding initiative.
The Happy Mondays social group, supported by KeyRing - Chain Reaction, secured £500 to run a series of social sessions, including craft activities. Anne Heraghty, who lives in Walker and is a regular at the craft sessions, said: “The Happy Mondays group is a fantastic start to the week. I really look forward to it and go home feeling better afterwards. Without it I wouldn’t know what to do with myself. “I think we often forget that older people who live on their own need to laugh and have the opportunity to enjoy themselves. The group isn’t just about crafts and getting messy, it’s lots of fun and people of our age need that in their lives.”
in a social environment, but beyond that, for a lot of the people it’s a vital lifeline.” Our Positive People Positive Places fund invites community groups to apply for a share of £10,000 to help deliver short-term projects that benefit local communities across the city. Shortlisted applications are put to a public vote, and the most popular projects receive a share of the funding. This year saw 61 community groups bid for a share of the funding pot, with 19 projects receiving a grant following the public vote.
Jacqui Marlow, who is originally from the West End, attends the group and helps run a number of the sessions. She added: “Older people can forget to play. They can forget to live and forget to laugh. Since joining this group, I’ve never heard so much laughter. “As well as taking on craft projects, we support and encourage each other. We encourage everyone to make new friends and learn new skills The Positive People Positive Places fund will open again to applications in spring 2019. Contact our customer engagement team for more information on getinvolved@yhn.org.uk
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Come and have a Chit Chat on Facebook… We’re always keen to hear what our customers have to say, good or bad, so we can make sure we give the best customer service we can. If you’re on Facebook, then why not join our YHN Chit Chat group? The group is open to all our residents and offers the opportunity to get in touch and share your views directly with us. Joining YHN Chit Chat is quick and simple and we already have almost 400 members. To join, all you need to do is log into Facebook, search for ‘YHN Chit Chat’ and request to join
the group. Once your request is authorised, you can then get in touch, have a chat and share your views. By joining Chit Chat you will also be kept up to date with what we are up to, our latest news and ways for you to get involved. We’ll also be sharing competitions and more.
To find out more about Chit Chat, email getinvolved@yhn.org.uk or call the customer engagement team on 0191 278 8719.
Or join a customer group… Do you have ideas and suggestions about our services or about housing in general that you would like to share with us? We’re looking for residents to join the customer groups that we run in partnership with Newcastle City Council (NCC). By getting involved you can help us to improve our services, be accountable and make the right decisions for our customers.
YHN’s Customer Service Committee (CSC) meets four times a year to review, shape and influence our services. Anyone interested in joining the group is asked to go through an application process and receives training for the role.
Working with the council, we run three customer groups, each with a different focus:
Ashleigh Fullwood, chair of SIFT, said: “As a tenant, we only see a small sample of how the business is ran, however as a member of SIFT we get a brilliant opportunity to see behind the scenes, by shadowing staff, benchmarking and doing desktop reviews of internal policies and procedures. This gives us a very good idea of how staff work within the organisations and helps both YHN and NCC to continuously improve performance.”
Newcastle Independent Tenants Voice (NITV) offers an opportunity for all customers (tenants and leaseholders) to have a say and influence housing policy and plans, creating a positive impact on communities. The group meets every two months and provides training and development opportunities. Scrutiny Involvement for Tenants (SIFT) works independently to review YHN and council services, feeding back their findings and making recommendations on how services could be improved.
For anyone with less time to spare, we also offer opportunities to get involved in one off projects such as taking part in online surveys, focus groups, mystery shopping and more.
To find out more about Chit Chat email getinvolved@yhn.org.uk or call the customer engagement team on 0191 278 8719.
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Get Online Newcastle
Do you want to get online but don’t know how? Did you know we run FREE courses to help you learn how to access and use the internet? We advertise all of our free Get Online courses on our website www.yhn.org.uk. These are listed on the homepage under ‘What’s happening at YHN.’ You don’t need an email address to book a place – if you use getonline@newcastle.gov.uk as your email address we will post your ticket to you. Want to find out about our courses but can’t visit our website? Please call us on 0191 277 4100 and we can give you more information and book your place over the phone. What are you waiting for? Our courses are a great way to learn how to access the internet in a friendly and relaxed environment. We can even provide travel expenses up to £4.10 per day. We hope to see you soon!
The easy way to report repairs We’ve improved our online repairs portal so it’s easier for customers to report non-urgent repairs. The portal has been redesigned based on feedback received from customers and is now much more user friendly and works on computers, smart phones and tablets. We’ve also simplified the steps you need to take to report a non-urgent repair, so you can simply select the repair you need and a time that is convenient for you.
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So, next time you need to report a non-urgent repair, don’t wait on the phone, report it online at www.newcastle.gov.uk/repairs. There’s also a link to a feedback form on the portal, so if you’ve used it and have an ideas about how we can make it even better, please let us know. www.newcastle.gov.uk/repairs
£25 prize wordsearch Complete the puzzle which contains words found in this issue of Homes & People. But – one of the answers is missing. To enter the competition all you need to do is identify which word is NOT in the wordsearch then text or email us your answer. Good luck!
D R X P W J J T O P W Z E I S D U Y R P J K R L O L P I K D C J S D Y X T E B E Z W F E X S R I S W E U T W A B Y F A J W B U L C E I P Y L J E F F D K E F R D C O M M U N I T Y F V V X K N V G Q M C B O Y H C P I Q I Q T D Y W O R K B F Y A I J X D C M Y I V P S D D M F A W F O T Y S K N K N M O T E D T P Y G K F Y K L X N T U K C B Z D Q I D K P A X G V T X D T M F K O T A N L U B H P P J T P G J E C D V U M E N C Q Y G Y A K N D P M J R Z L H V Z F L I K M G H H E B R H C X I F A I O A C R P O Q V A M X A D G G D I Y O Q C F Q T N O H I T E Z Y M V B W J B S E A Y N E L P E S T D P N O S T S F J B F C V P S M N E P R H N Q N E N W M O N C S I V P B V E G I V E L S Y O J O T L M U I N A N Y X U C I U A W I L K Q Q E T K M M I L M X P K H A K X J Z J W Z S Q X O I Z O U B V H D T N X O A
Community
People
Happy Mondays
Investment
Places
Fund
Hattrick
Positive
Pie Club
Send the missing word along with your name and address to: Email: communicationsteam@yhn.org.uk Text: 07586 493 340 By Friday 1 March 2019 Please note: competitions are only open to tenants and leaseholders with no rent arrears.
Congratulations to Julie Magneron who was last issue’s lucky winner – well done Julie!
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Have you heard the buzz? Blakelaw has a new Learning Hive The Blakelaw Centre will be home to a new Learning Hive, which will provide local people with the opportunity to get employment support and training right on their doorstep. Come along to get some help with job searching in our new IT suite, brush up on your English, Maths or ICT skills, and gain extra qualifications by attending our classes. You can pop along to the Hive to use the computers, printer and internet for free. Don’t worry if you’re not confident – staff and volunteers will be on hand to offer IT support and help with job searches. The team can also help improve or create a CV, and will give tips on interviews and completing application forms.
To find out more, drop in for a cuppa and cake at the opening event: When? Tuesday 5 February, 10:30am Where? Blakelaw Learning Hive, The Blakelaw Centre, Binswood Avenue, NE5 3PN Don’t forget we’ve also got Learning Hives in Walker (Walker Parish Church Hall, opposite the Church Walk shopping centre) and Newbiggin Hall (Galafield Centre, Newbiggin Lane).
If you’ve got a bee in your bonnet about improving your job prospects, make sure you visit a Learning Hive!
Jobs and training fair
Are you looking for work? Come along to YHN’s jobs fair and chat to a range of employers and training organisations who all have vacancies and opportunities available now. When? Thursday 31 January 2019 Where? St James’ Park We’ve already got over 50 employers and training organisations confirmed to attend, with opportunities in customer service, manufacturing, retail, hospitality, construction, care and a range of different other sectors. It’s a wide mix – there’ll be something for everyone. Employers attending the jobs fair include British Airways, Malhotra Group (hotels and restaurants), Brook Street Recruitment, NHS, Engie and Newcastle College.
How to book
Contact the Employability Team on 0191 277 3667 or email employabilityteam@yhn.org.uk, or text ‘Hive’ or ‘Job Fair’ to 07814 753 088.
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