www.yhn.org.uk
At YHN, we are responsible for managing over 30,000 homes on behalf of Newcastle City Council and our other partners, and we aim to enable positive living for people in our homes and neighbourhoods. We are looking for people with the right mix of skills and abilities to work with us to create homes and neighbourhoods we all can be proud of and enable YHN and the community to work together to realise a brighter future. If you share this passion, a career at YHN could be for you.
Digital Employability Officer (Fixed term until 31 March 2019) Salary: Y5 (£23,166 to £26,556) Location: YHN House, Newcastle upon Tyne Hours: Full-time, 37 hours/week The Role: This is a fixed term post for the duration of the externally funded contract (31 March 2019). YHN are a specialist delivery partner in the Wise Steps programme. Wise Steps is an ESF and National Lottery funded programme that provides support for people that have multiple barriers to employment. As part of Wise Steps, YHN are contracted to provide digital employability support for customers who engage in the programme. The support will be a combination of 1-2-1 and group delivery, with the overall aim of improving the customers’ skills and making them more competent in using digital devices to be able to apply for jobs and training, and to improve their wellbeing. The role will also involve working closely with other partners within Wise Steps to ensure that the customers receive digital support that is beneficial and tailored to their needs. The Person: The post holder will have:
Excellent organisation skills and the ability to manage a case load of customers. A track record or equivalent transferrable experience in working with people to improve their digital and/or employability skills.
Passion for supporting people to achieve their potential, in particular people with a vulnerabilities or barriers to employment. Experience in delivering projects and working closely with partners and other organisations.
Interested? We offer a great place to work, excellent benefits including LGPS pension scheme, flexible working from 7am to 7pm, attractive holiday entitlement and a wide range of learning and development opportunities. Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy, please contact Stuart Clarke at stuart.clarke@yhn.org.uk or email yhnjobs@newcastle.gov.uk PLEASE NOTE: We do not accept CV's, only online applications. To apply, click on the 'Apply for this Job' tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox. As an Arms-Length Management Organisation, YHN’s relationship with Newcastle City Council is governed by a Management Agreement. The existing Management Agreement runs until 2026. YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
Job Title:
Digital Employability Officer
Grade:
Y5
Reports To:
Employability Manager
Number of Reports:
Nil
Key job element Provide IT and digital employability support and training for customers engaged in the Wise Steps programme. Develop and maintain positive relationships with external Wise Steps partners so that opportunities for joint working are maximised to benefit customers. Create and deliver bespoke plans for customers to support their progression. Maintain detailed records and customer information and produce reports on a regular basis
Develop systems and processes to manage and co-ordinate referrals from other partners
Person Specification: This area focuses on skills and knowledge required in the role. Essential Criteria Positive approach to working with customers, including showing a broad understanding of the barriers that prevent unemployed people from entering the labour market. Ability to work with customers, both 1-2-1 and in groups, to improve their digital employability skills. Wide range of office administration skills including experience using bespoke IT systems. Enthusiastic and proactive with well-developed communication and influencing skills, and able to adapt communication styles to relate to people at all levels. Confident, resilient, well-organised and able to make presentations to other organisations, colleagues and customers. Committed to supporting people to reach their potential regardless of their background. Desirable Criteria
Experience in designing and delivering training sessions. Well-developed written and IT skills, including experience of capturing and presenting data which evidences the work of the programme and its outcomes.
Demonstrable record of prioritising and delivering a varied workload to a high
standard, and within the time constraints generated by a project based approach.
All employees are expected to be flexible within the scope of the role
The following 3 areas of competence are generic to all roles within YHN and every member of staff should be able to demonstrate them. Your Homes Newcastle’s Core Values are identified by the V symbol Personal Competence: This area is about yourself as an individual and your responsibilities for the way you operate at work. Accountability – acts openly and takes responsibility V Integrity – acts fairly and honestly V Passion – works positively and with enthusiasm V Drive for Achievement – actively contributes to achieving personal and organisational targets and objectives Planning and Organising your work – uses time efficiently and works in a well structured way People Competence: This area focuses on the responsibilities each person has in dealing with others. Respect – treats everyone with care and professionalism V Customer Focus – knows who their customers are and understands their needs and expectations Communication – communicates accurately and clearly using the most appropriate method Team Working – supports effective team working in all teams operated within Business Competence: This area focuses on how each individual contributes to the success of the business. Change positive – embraces change and supports the effective implementation of changes Value for Money – recognises the financial implications of decisions and actions Forward-thinking – proactively seeks improvements and solutions V