Living in Flats Group
East Quarter 4 2015/2016
Concierge Service cleaning standards Report – Quarter 4
Block
1
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Titan House
29
5
4
5
08/01/2016
34
Hexham House
38
4
4
5
08/01/2016
34
Churchwalk House
29
4
4
5
08/01/2016
34
Dean House
25
4
4
5
07/01/2016
34
Walkerdene House
25
4
4
4
07/01/2016
30
Eastfield House
25
4
4
4
07/01/2016
30
Merlay Hall
25
4
4
4
04/01/2016
33
Hunter House
25
4
4
5
04/01/2016
34
Wardroper House
25
4
4
5
04/01/2016
35
St Anthony’s House
29
4
4
5
25/01/2016
34
Molineux Court
29
4
4
5
12/01/2016
34
Heaton Park Court
25
4
4
5
12/01/2016
33
Grafton House
25
4
4
5
12/01/2016
34
Pandon Court
25
5
4
5
13/01/2016
35
King Charles Tower
25
4
4
5
13/01/2016
35
Lort House
25
4
4
5
13/01/2016
34
Proctor Court
25
4
4
4
25/01/2016
33
The Spinney
34
4
4
5
05/01/2016
34
Vale House
42
5
4
5
06/01/2016
35
St Ann’s Close
63
5
4
5
10/01/2016
34
Gibson/Howard/City Road
34
5
4
4
09/01/2016
31
Melbourne Court
46
5
4
4
09/01/2016
32
Shieldfield House
42
4
4
5
15/01/2016
35
Clarence House
34
5
4
5
09/01/2016
35
Byker Zone 1
59
4
4
5
06/01/2016
31
Byker Zone 2
59
4
4
5
20/01/2016
35
Byker Zone 3
59
4
4
5
21/01/2016
33
Outer West & North Quarter 4 2015/2016
Concierge Service cleaning standards Report – Quarter 4
Block
2
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Moorland House
25
5
4
5
01/01/2016
35
Beaumont House
25
5
4
5
01/01/2016
35
Brockwell House
25
5
4
5
01/01/2016
34
Hilltop House
25
5
4
5
18/01/2016
34
Denton Park House
29
5
4
5
18/01/2016
35
Shaftoe Court
21
4
4
5
14/01/2016
33
Ewart Court
21
5
4
5
14/01/2016
35
*99-121b Hillsview Av
9
4
4
4
26/01/2016
32
West Quarter 4 2015/2016
Concierge Service cleaning standards Report – Quarter 4
Block
3
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points Scored
Mather/Waverley & Westmorland Road
42
5
4
5
13/01/2016
34
Adelaide House
38
4
4
5
13/01/2016
33
Queens Court
51
4
4
5
16/01/2016
33
Mill House
29
5
4
5
21/01/2016
36
Harehills Tower
25
5
4
4
18/01/2016
34
Wyndley House
25
5
4
5
18/01/2016
34
Tynedale House
17
5
4
5
16/01/2016
34
Cruddas Park House
51
5
4
5
13/01/2016
34
The Sycamores
29
4
4
5
08/01/2016
33
The Larches
34
5
4
5
08/01/2016
35
The Hawthorns
29
5
4
4
08/01/2016
34
The Pines
29
5
4
5
08/01/2016
34
Westgate Court
38
5
4
5
19/01/2016
35
Vallum Court
38
5
4
5
19/01/2016
34
Todds Nook
38
5
4
4
19/01/2016
33
Maytree House
25
5
4
5
13/01/2016
33
4
Concierge Service cleaning standards Report – Quarter 4
5
Concierge Service cleaning standards Report – Quarter 4
6
Concierge Service cleaning standards Report – Quarter 4
Summary During the period of 1st January 2016 to 31st March 2016, 53 blocks were inspected by the Concierge Management team. (The tables show 51 inspections as Mather, Waverley and Westmorland Road have been merged for this report) Of the 53 blocks inspected, a quick reference of the performance is as follows:Blocks cleaned by YHN
Blocks Inspected
53
53
Rating
Percentage
Very Good
53%
Good
47%
Satisfactory
0%
Unsatisfactory
0%
Substantial improvement required
0%
Concierge Service cleaning standards Report – Quarter 4
This shows that from the 1st January 2016 to 31st March 2016, 100% of blocks inspected reached a level 4 or above based on the scoring below.
7
1. Substantial Improvement Required
19 Points or below
2. Improvement Required
20 – 25 Points
3. Satisfactory
26 – 28 Points
4. Good
29 – 33 Points
5. Very Good
34 – 36 Points