Concierge - Service Standards Quarter 1 2015/2016 1st April to 30th June 2015 Living in Flats Group
Cleaning Standards Inspection Programme 1
Previous Standard
Current Qtr St'd
Inspection Date
Points scored
Titan House Hexham House Churchwalk House Dean House Walkerdene House Eastfield House Merlay Hall Hunter House Wardroper House St Anthony’s House Molineux Court Heaton Park Court Grafton House Pandon Court King Charles Tower Lort House Proctor Court The Spinney Vale House St Ann’s Close Gibson Street Melbourne Court Shieldfield House Clarence House Byker Zone 1 (6) Byker Zone 2 (6) Byker Zone 3 (7)
Min Standard
East
Hours Per Week
East – 1st Quarter 2015/16 1st April to 30th June 2015
48 48 48 24 24 24 24 24 24 48 24 24 24 24 24 24 24 28 36 44 28 28 36 24 5 8 6
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 44
5 5 5 4 4 4 4 4 5 5 5 4 5 5 5 5 4 5 5 4 4 5 5 4 4 4 4
5 5 5 5 4 4 4 4 4 5 4 4 5 5 5 5 5 5 5 4 4 4 5 4 4 4 4
03/04/2015 03/04/2015 03/04/2015 02/04/2015 02/04/2015 02/04/2015 04/04/2015 04/04/2015 04/04/2015 25/04/2015 07/04/2015 07/04/2015 07/04/2015 08/04/2015 08/04/2015 08/04/2015 25/04/2015 05/04/2015 06/04/2015 10/04/2015 09/04/2015 09/04/2015 15/04/2015 09/04/2015 06/04/2015 20/04/2015 21/04/2015
35 34 35 35 32 30 32 33 33 35 33 33 34 36 35 35 34 35 36 33 31 33 35 36 32 33 33
YHN Cleaned Property
2
Previous Standard
Current Qtr St'd
Inspection Date
Points scored
Moorland House Beaumont House Brockwell House 61 – 99 Banbury Rd 101-139 Banbury Rd 141-179 Banbury Rd 107-145 Apsley Crescent 99-121b Hillsview Av Hilltop House Denton Park House Shaftoe Court Ewart Court
Min Standard
Outer West and North
Hours Per Week
Outer West & North - 1st Quarter 2015/16 1st April to 30th June 2015
21 21 21 8 8 8
4 4 4
4 5 5
5 5 5
01/04/2015 01/04/2015 01/04/2015
34 34 36
8 9 24 28 12 12
4 4 4 4 4
5 5 4 4
4 4 5 5 5
26/04/2015 14/04/2015 14/04/2015 14/04/2015 14/04/2015
33 29 34 36 36
YHN Cleaned Property In the process of being demolished
3
Points scored
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Inspection Date
14 14 14 24 28 24 24 24 24 36 24 28 24 24 36 36 36 24
Current Quarter Standard
Waverley Road Mather Road Westmorland Road Adelaide House Queens Court Mill House Harehills Tower Wyndley House Tynedale House Cruddas Park House The Sycamores The Larches The Hawthorns The Pines Westgate Court Vallum Court Todds Nook Maytree House
Previous Standard
West
Hours per Week Min Standard
West - 1st Quarter 2015/16 1st April to 30th June 2015
4 4 4 5 5 4 5 5 5 4 5 5 5 4 5 4 4 5
4 4 4 5 5 5 5 5 4 5 5 5 5 4 4 5 5 5
13/04/2015 13/04/2015 13/04/2015 08/04/2015 16/04/2015 21/04/2015 14/04/2015 14/04/2015 16/04/2015 27/04/2015 08/04/2015 08/04/2015 08/04/2015 08/04/2015 23/04/2015 23/04/2015 23/04/2015 13/04/2015
33 32 32 35 34 36 35 34 33 34 34 35 34 33 33 34 34 35
YHN Cleaned Property
4
Cleaning and Service Standard Performance for the East Area from 1 April to 30 June 2015
5. Very Good 4. Good 3. Satisfactory 2.Unsatisfactory 1. Substantial Improvement Required
Block Inspection Scores Minimum Required‌
5 4 3 2 1 0
5
6
7
Summary Report During the period of 1st April 2015 to 30th June 2015, 53 blocks were inspected by the Concierge Management team. 4 blocks in the Outer West and North area previously inspected by the Concierge Management team are in the process of being demolished and all blocks cleaned by Neighbourhood Services are now inspected by the Estates Officer. Of the 54 blocks inspected, a quick reference of the performance is as follows:Blocks cleaned by YHN 53 RATING
Blocks Inspected 53 PERCENTAGE
Very Good
59%
Good
41%
Satisfactory
0%
Unsatisfactory
0%
Major improvement required
0%
This shows that as of 1st April, 100% of blocks inspected that are cleaned by YHN reach a level 4 or above based on the scoring below. Substantial Improvement Required (1)
19 Points or below
Improvement Required (2)
20 – 25 Points
Satisfactory (3)
26 – 28 Points
Good (4)
29 – 33 Points
Very Good (5)
34 – 36 Points
8