Living in Flats Group
East Quarter 1 2015/2016 Block
Concierge Service Cleaning standards Report – Quarter 1
Titan House Hexham House Churchwalk House Dean House Walkerdene House Eastfield House Merlay Hall Hunter House Wardroper House St Anthony’s House Molineux Court Heaton Park Court Grafton House Pandon Court King Charles Tower Lort House Proctor Court The Spinney Vale House St Ann’s Close Gibson/Howard/City Road Melbourne Court Shieldfield House Clarence House Byker Zone 1 Byker Zone 2 Byker Zone 3
1
Average Current Cleaning Standard Hours per week 29 5 38 5 29 5 25 4 25 4 25 4 25 4 25 4 25 4 29 5 29 5 25 4 25 5 25 4 25 5 25 4 25 5 34 5 42 5 63 5 34 4 46 42 34 59 59 59
4 5 5 4 4 4
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
5 5 5 4 4 4 4 4 4 5 5 4 5 5 5 5 4 5 5 4 4
02/07/2015 02/07/2015 02/07/2015 01/07/2015 01/07/2015 01/07/2015 04/07/2015 04/07/2015 04/07/2015 24/07/2015 06/07/2015 06/07/2015 06/07/2015 07/07/2015 07/07/2015 07/07/2015 24/07/2015 04/07/2015 05/07/2015 09/07/2015 09/07/2015
35 35 35 33 33 31 33 29 33 35 34 31 35 33 35 31 34 35 36 34 29
4 4 4 4 4 4
5 5 4 4 4 4
09/07/2015 14/07/2015 09/07/2015 08/07/2015 19/07/2015 20/07/2015
33 35 34 32 30 33
Outer West & North Quarter 1 2015/2016 Block
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Moorland House
25
5
4
5
03/07/2015
38
Beaumont House
25
5
5
5
03/07/2015
38
Brockwell House
25
5
5
5
03/07/2015
37
Hilltop House
25
5
5
4
11/07/2015
35
Denton Park House
29
5
5
5
11/07/2015
35
Shaftoe Court
21
4
4
5
14/07/2015
33
Ewart Court
21
4
4
5
14/07/2015
32
*99-121b Hillsview Av
9
4
4
4
25/08/2015
33
*61 – 99 Banbury Rd *101-139 Banbury Rd *141-179 Banbury Rd
Concierge Service cleaning standards Report – Quarter 1
*107-145 Apsley Crescent
2
West Quarter 1 2015/2016
Concierge Service Cleaning standards Report – Quarter 1
Block
3
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points Scored
Mather/Waverley & Westmorland Road
42
5
4
4
13/07/2015
34
Adelaide House
38
5
5
5
08/07/2015
35
Queens Court
51
5
5
5
15/07/2015
34
Mill House
29
5
4
5
19/07/2015
36
Harehills Tower
25
5
5
5
11/07/2015
34
Wyndley House
25
5
5
5
11/07/2015
35
Tynedale House
17
5
5
4
18/07/2015
34
Cruddas Park House
51
5
4
5
08/07/2015
34
The Sycamores
29
5
5
5
07/07/2015
34
The Larches
34
4
5
5
07/07/2015
35
The Hawthorns
29
5
5
5
07/07/2015
34
The Pines
29
5
4
4
07/07/2015
34
Westgate Court
38
5
5
4
12/07/2015
34
Vallum Court
38
5
4
5
12/07/2015
35
Todds Nook
38
4
4
5
12/07/2015
32
Maytree House
25
5
5
5
13/07/2015
34
4
Concierge Service cleaning standards Report – Quarter 1
5
Concierge Service Cleaning standards Report – Quarter 1
6
Concierge Service cleaning standards Report – Quarter 1
Summary During the period of 1st July 2015 to 30th September 2015, 53 blocks were inspected by the Concierge Management team. (The tables show 51 inspections as Mather, Waverley and Westmorland Road have been merged for this report)
Concierge Service Cleaning standards Report – Quarter 1
Of the 53 blocks inspected, a quick reference of the performance is as follows:Blocks cleaned by YHN
Blocks Inspected
53
53
Rating
Percentage
Very Good
60%
Good
40%
Satisfactory
0%
Unsatisfactory
0%
Substantial improvement required
0%
This shows that from the 1st July to 30th September, 100% of blocks inspected reached a level 4 or above based on the scoring below.
7
1. Substantial Improvement Required
19 Points or below
2. Improvement Required
20 – 25 Points
3. Satisfactory
26 – 28 Points
4. Good
29 – 33 Points
5. Very Good
34 – 36 Points