Living in Flats Group
East Quarter 3 2015/2016
Concierge Service cleaning standards Report – Quarter 3
Block
1
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Titan House
29
5
4
5
11/10/2015
34
Hexham House
38
5
4
5
11/10/2015
34
Churchwalk House
29
5
4
5
11/10/2015
34
Dean House
25
5
4
4
05/10/2015
34
Walkerdene House
25
4
4
4
05/10/2015
30
Eastfield House
25
4
4
4
05/10/2015
30
Merlay Hall
25
4
4
4
03/10/2015
33
Hunter House
25
5
4
4
03/10/2015
34
Wardroper House
25
5
4
4
03/10/2015
35
St Anthony’s House
29
5
4
5
22/10/2015
34
Molineux Court
29
5
4
5
09/10/2015
34
Heaton Park Court
25
5
4
4
09/10/2015
33
Grafton House
25
5
4
5
09/10/2015
34
Pandon Court
25
5
4
4
14/10/2015
35
King Charles Tower
25
5
4
5
14/10/2015
35
Lort House
25
5
4
4
14/10/2015
34
Proctor Court
25
4
4
5
22/10/2015
33
The Spinney
34
5
4
5
02/10/2015
34
Vale House
42
5
4
5
03/10/2015
35
St Ann’s Close
63
5
4
5
07/10/2015
34
Gibson/Howard/City Road
34
4
4
4
08/10/2015
31
Melbourne Court
46
4
4
4
08/10/2015
32
Shieldfield House
42
5
4
5
12/10/2015
35
Clarence House
34
5
4
5
08/10/2015
35
Byker Zone 1
59
4
4
4
08/10/2015
31
Byker Zone 2
59
5
4
4
17/10/2015
35
Byker Zone 3
59
4
4
4
17/10/2015
33
Outer West & North Quarter 3 2015/2016 Block
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Moorland House
25
5
4
5
01/10/2015
36
Beaumont House
25
5
5
5
01/10/2015
36
Brockwell House
25
5
5
5
01/10/2015
36
Hilltop House
25
5
5
5
15/10/2015
35
Denton Park House
29
5
5
5
15/10/2015
35
Shaftoe Court
21
5
4
4
13/10/2015
35
Ewart Court
21
5
4
4
13/10/2015
36
9
4
4
4
23/10/15
33
Concierge Service cleaning standards Report – Quarter 3
*99-121b Hillsview Av
2
West Quarter 3 2015/2016
Concierge Service cleaning standards Report – Quarter 3
Block
3
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points Scored
Mather/Waverley & Westmorland Road
42
5
4
5
09/10/15
34
Adelaide House
38
5
5
5
04/10/2015
34
Queens Court
51
5
5
5
13/10/2015
35
Mill House
29
5
4
5
21/10/2015
35
Harehills Tower
25
4
5
5
15/10/2015
33
Wyndley House
25
5
5
5
15/10/2015
34
Tynedale House
17
5
5
5
17/10/2015
35
Cruddas Park House
51
5
4
5
14/10/2015
34
The Sycamores
29
5
5
5
05/10/2015
35
The Larches
34
5
5
4
05/10/2015
35
The Hawthorns
29
4
5
5
05/10/2015
33
The Pines
29
5
4
5
05/10/2015
34
Westgate Court
38
5
5
5
16/10/2015
35
Vallum Court
38
5
4
5
16/10/2015
34
Todds Nook
38
4
4
4
16/10/2015
33
Maytree House
25
5
5
5
09/10/2015
35
4
Concierge Service cleaning standards Report – Quarter 3
5
Concierge Service cleaning standards Report – Quarter 3
6
Concierge Service cleaning standards Report – Quarter 3
Summary During the period of 1st October 2015 to 31st December 2015, 53 blocks were inspected by the Concierge Management team. (The tables show 51 inspections as Mather, Waverley and Westmorland Road have been merged for this report) Of the 53 blocks inspected, a quick reference of the performance is as follows:Blocks cleaned by YHN
Blocks Inspected
53
53
Rating
Percentage
Very Good
75%
Good
25%
Satisfactory
0%
Unsatisfactory
0%
Substantial improvement required
0%
Concierge Service cleaning standards Report – Quarter 3
This shows that from the 1st October 2015 to 31st December 100% of blocks inspected reached a level 4 or above based on the scoring below. Three quarters of the blocks citywide are scoring the maximum score of 5; this is a 13% increase on the last quarter.
7
1. Substantial Improvement Required
19 Points or below
2. Improvement Required
20 – 25 Points
3. Satisfactory
26 – 28 Points
4. Good
29 – 33 Points
5. Very Good
34 – 36 Points