Living in Flats Group
East Quarter 2 2016/2017
Concierge Service cleaning standards Report – Quarter 2
Block
1
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Titan House
29
5
4
4
05/07/2016
34
Hexham House
38
4
4
4
05/07/2016
30
Churchwalk House
29
5
4
5
05/07/2016
34
* Dean House
25
2
4
4
01/07/2016
23
* Walkerdene House
25
3
4
4
01/07/2016
26
* Eastfield House
25
3
4
5
01/07/2016
29
Merlay Hall
25
4
4
4
14/07/2016
32
Hunter House
25
4
4
5
14/07/2016
32
Wardroper House
25
4
4
5
14/07/2016
33
St Anthony’s House
29
4
4
4
23/07/2016
32
Molineux Court
29
4
4
5
06/06/2016
32
Heaton Park Court
25
5
4
4
06/06/2016
35
Grafton House
25
4
4
4
06/06/2016
33
Pandon Court
25
5
4
5
11/07/2016
34
King Charles Tower
25
5
4
5
11/07/2016
35
Lort House
25
4
4
5
11/07/2016
33
Proctor Court
25
4
4
5
29/07/2016
33
The Spinney
34
5
4
5
17/07/2016
35
Vale House
42
5
4
5
08/07/2016
34
St Ann’s Close
63
4
4
4
08/07/2016
32
Gibson/Howard/City Road
34
4
4
4
07/07/2016
33
Melbourne Court
46
4
4
5
07/07/2016
33
Shieldfield House
42
4
4
5
13/07/2016
33
Clarence House
34
5
4
5
07/07/2016
35
Byker Zone 1
59
4
4
4
08/07/2016
30
Byker Zone 2
59
4
4
5
09/07/2016
33
Byker Zone 3
59
5
4
5
12/07/2016
34
Outer West & North Quarter 2 2016/2017
Concierge Service cleaning standards Report – Quarter 2
Block
2
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points scored
Moorland House
25
5
4
5
27/07/2016
35
Beaumont House
25
5
4
5
27/07/2016
35
Brockwell House
25
5
4
5
04/07/2016
35
Hilltop House
25
5
4
5
04/07/2016
35
Denton Park House
29
5
4
5
27/07/2016
35
Shaftoe Court
21
5
4
5
27/07/2016
34
Ewart Court
21
5
4
5
04/07/2016
35
*99-121b Hillsview Av
9
4
4
4
09/07/2016
31
West Quarter 2 2016/2017
Concierge Service cleaning standards Report – Quarter 2
Block
3
Average Cleaning Hours per week
Current Standard
Minimum Standard Required
Previous Standard
Inspection Date
Points Scored
Mather/Waverley & Westmorland Road
42
5
4
5
26/07/2016
34
Adelaide House
38
5
4
5
01/07/2016
34
Queens Court
51
5
4
5
04/07/2016
35
Mill House
29
4
4
5
04/07/2016
33
Harehills Tower
25
5
4
4
27/07/2016
34
Wyndley House
25
5
4
5
27/07/2016
35
Tynedale House
17
5
4
5
04/07/2016
34
Cruddas Park House
51
5
4
5
01/07/2016
35
The Sycamores
29
5
4
5
11/07/2016
34
The Larches
34
5
4
5
11/07/2016
34
The Hawthorns
29
5
4
5
11/07/2016
34
The Pines
29
5
4
5
11/07/2016
35
Westgate Court
38
5
4
5
07/07/2016
34
Vallum Court
38
5
4
5
07/07/2016
34
Todds Nook
38
5
4
5
07/07/2016
34
Maytree House
25
5
4
5
26/07/2016
34
4
Concierge Service cleaning standards Report – Quarter 2
5
Concierge Service cleaning standards Report – Quarter 2
6
Concierge Service cleaning standards Report – Quarter 2
Summary During the period of 1st July 2016 to 30 September 2016, 53 blocks were inspected by the Concierge Management team. (The tables show 51 inspections as Mather, Waverley and Westmorland Road have been merged for this report) Of the 53 blocks inspected, a quick reference of the performance is as follows:Blocks cleaned by YHN
Blocks Inspected
53
53
Rating
Percentage
Very Good
62%
Good
32%
Satisfactory
4%
Improvement Required
2%
Substantial improvement required
0%
Concierge Service cleaning standards Report – Quarter 2
This shows that from the 1st July 2016 to 30th September 2016, 100% of blocks inspected reached a level 4 or above based on the scoring below. 1. Substantial Improvement Required
19 Points or below
2. Improvement Required
20 – 25 Points
3. Satisfactory
26 – 28 Points
4. Good
29 – 33 Points
5. Very Good
34 – 36 Points
*standards have now been raised to expected level
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