Your Homes Newcastle
2017-18 Quarter 1 (Q1) April 1 - June 30 2017
Performance has been challenging in Q1. We are on track with two targets, slightly behind profile position with four targets and concerned about two targets. We are finding it a greater challenge to let homes in different parts of the city, and are increasing support to customers claiming universal credit. There are improvement plans for the targets which are reported as amber
Target
To date
Investment and repairs
Rent collection and void management
Our budgets
Spend against the Cabinet approved (£47.80m) Capital programme budget
Collect 98.72% of rent from current and former tenants
Budget surplus generated
£9.0m
£10.2m
Complete 99.6% of repairs on time
99.6%
99.98%
97.39%
96.49%
Tenancy turnover not to exceed 8.5%
2.03%
2.33%
£267K
£497K
Performance is in line with expectations
Performance remains strong with only 4 repairs not completed on time
We were 0.9% behind profile target, but this improved soon after the end of the quarter
There has been 84 more transfers this year compared to last
Overall the budget position is healthy. This is driven by underspend in the transformation budget
95% of customers are satisfied with the R&M services
Spend no more than £21.13m on Repairs and Maintenance (BCE contract)
Void rent loss (excluding Walker multis) not to exceed 0.90%
Overall void rent loss not to exceed 1.61%
Cash in the bank
95%
93.36%
Satisfaction has fallen during Q1, with 452 customers being dissatisfied with the service
£
£5.35m
£5.87m
£
The BCE contact is over spent by £559K the end of Q1. The voids budget currently overspent by £763K
0.90%
1.25%
See other void rent loss target
1.61%
1.92%
Higher void rent loss is now affecting other areas of the city and different property types
TBC
TBC
This is not available as NCC continue to hold our cash. This should change by Q3