an ent m e g a n a Providing quality housing m
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Ha ve rsta high p erforming people who se nd o how to contri te to our purp bu
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Where we want to be by 2020:
Enabling people to thrive in
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Delivering great services
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Our purpose:
Co llec t pro the rent and let pert ies efficiently
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at city om muniti es
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Ma acro ke th ss e ev m er
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Suppor tin g
Contin outcom ue to es for crea ou t
2016-2020
e itiv rs s me po e usto rc
r live de o ey we d on ing h yt
Business Strategy
NC Work Ca nd pro ou act r o iv t
Your Homes Newcastle
Trade p r support ofitabl core y ser to v ice ith ords s w e w d l l n l b a e ing a th l y nd a l e n h e la ds ote people to enjoy ind r u e m e e pen ppo h Pro erabl de rt ln nc u v e
Our three service objectives are: We will:
Use modern technology and innovation to challenge and redefine service delivery
By 2020 we aim to be one of the highest performing housing providers for: Rent loss due to empty properties (voids) as a percentage of rent due Amount spent on void reinstatement costs Overall management cost per property managed Rent collected as a percentage of rent due
Percentage of dwellings that are non-decent at the end of the year Tenant satisfaction with overall housing services Tenant satisfaction with neighbourhood as a place to live
nt, Keep the housing stock dece safe and neighbourhoods clean and Achieve efficiency at every level and direct resources to where they are needed most
We also aim to improve our performance in the following areas: Year on year increase in the proportion of Your Homes Your Jobs placements and apprentices that progress into employment, education or training.
Maintain current tenancy sustainment levels for vulnerable tenants receiving support.
Growth in daily internet use among Council tenants above national trend every year.
ÂŁ Year on year increase in the profit generated by Newcastle Furniture Services and Palatine Beds as reported to Abri Trading Limited Board.