Final Report by Yvonne Chan

SD 4761 STUDIO I CHAN YVONNE YI ON 15054191D

STU DIO I

• camping • tag rugby • kayak • aquaplane • stargazing • barbecue • visit small islands (e.g. Cheung Chau) • kiteboard • flyboard • biking • clam digging • one day farmer • wakeboard

In the first week, we were assigned to find out outdoor activities that could be done with more that two people within a day. By brainstorming, we listed out a large variety of activities to be selected, then, sorting out by the level of interesting and feasibility. Through reading the passage ‘Vision in Product design’, we learn some basic concepts and also the importance of satisfying user needs. This concept give us an absolute guideline and helps us to narrow down the broadness of the project. After a careful consideration and confirmation from tutor, we selected wakeboarding as our project topic and move on.

PROBLEM DOMAIN DEFINITION

P. 2

STUDIO I

CH AN Y VONN E Y I O N

What is wakeboard? Wakeboarding is a surface water sport which involves riding a wakeboard over the surface of a body of water.

Who can play wakeboard? It takes at least 2 people to play wakeboard. Driver: require speedboat license Player: Anyone with a health body, can be 2 person

Why do people play wakeboard? Entertainment Health

Where can we play wakeboard? 1. West Dam of High Island Reservoir, Sai Kung 2. Tsam Chuk Wan, Sai Kung 3. Kai Chau, Sai Kung 4. Tai Tau Chau, Sai Kung 5. Kau Sai Chau, Sai Kung 6. Yim Tin Tsai Village, Sai Kung 7. Tso Wo Hang, Sai Kung 8. Kellett Bay, Hong Kong 9. Sam Mun Tsai, Tai Po 10. Yung Shue O, Tai Po What tools are needed? 1. Wakeboard Helmets 2. Kneeboards 3. Wakeskate Shoes 4. Wakeboard Bindings 5. Wakesurf Boards 6. Wakesurfer 7. Wakeboards 8. Wetsuits, Dry Suits & Neoprene 9. Wakeskates When is the best time? 08:30 to 17:00

P. 3

PROBLEM DOMAIN DEFINITION

RESEARCH

STU DIO I

RESEARCH

How to play wakeboard? 1. Wear a life jacket and use a spotter. A basic boating safety tip for all water sports is to make sure there is a designated spotter to help alert the driver to your position at all times and keep an eye out for other approaching boats or objects in the water. 2. Figure out if you are goofy or regular footed. Before you go out on the water for the first time, one of the most basic wakeboarding tips to remember is to decide which foot you want to face forward. The foot you choose should be the foot you always intuitively place forward, whether it’s because you’re about to kick a ball or you’re regaining your balance. 3. Use a shorter rope. Another helpful beginner wakeboarding tip is to use a shorter rope that makes it easier for beginners to get up and out of the water. Our recommended length is somewhere between 30 and 50 feet. 4. Use a beginner wakeboarding stance. Using a beginner wakeboarding stance will make the board easier to control and navigate. The easiest stance for beginner wakeboarding is to place the back binding far back towards the end of the board and align it at zero degrees, so that the rider’s weight is able to press directly on top of the rear fin. The front binding should be at about a 15-27 degree angle, slightly pointed towards the front of the wakeboard. 5. Grasp the rope handle in both hands tightly and wait until the driver has driven far enough to eliminate slack from the rope or the person controlling the rope from the boat is ready. 6. Position your lower body as you would while sitting in a chair. The front edge of the wakeboard should be perpendicular to the rope and just above the surface of the water. Your knees should be between your elbows. 7. Signal to the driver or the person controlling the machine that you are ready to be pulled up. 8. Hold on to the rope and keep the board edge above the water as the boat accelerates. 9. Let the boat or machine pull you up and when your body is completely out of the water, begin to straighten your legs. 10. Gently guide the board in turning to point at the back of the boat or the end of the line of the rope. 11. Lean slightly on your back foot to keep the front edge of the board from going under the water.

PROBLEM DOMAIN DEFINITION

P. 4

STUDIO I

CH AN Y VONN E Y I O N

COLLECT FIRST HAND INFORMATION In order to collect information, we made use of 5W1H and asked ourselves information to make sure we are on the right track. By having questions from who, where, why, which, what and how, the method let us to confirm our collected information fulfil all parts. At this stage, we collected second-hand information from internet and without knowing about the accuracy of these information. Therefore, we need to have first-hand references to confirm our data collected and provide us extra information to enrich the study. By attending the exercise and practice during class, I learned some skills about interview in an efficient way. This could let the interviewee not feel like a laboratory mouse and willing to talk. After the lesson, our group think of the question to be asked and simply divided into three categories ‘before, ongoing, after’. At that time, the questions are too general and not specific. Based on the ‘AEIOU’ skills learned in the workshop, more questions are listed. I checked whether they fulfil most of the factors for example activities, environments and interactions. I found these ways could lead us more specifically focus on the specific information to be collected.

P. 5

PROBLEM DOMAIN DEFINITION

STU DIO I

How long have you been playing wakeboard? Why are you interested on wakeboard? What are the purpose of wakeboard? Why did you choose the activity? What kind of people will play wakeboard most frequently? How many people playing wakeboard together?

INTERVIEW QUESTIONS

When is your last wakeboarding? Where are the locations? Why did you choose this place? How is the transportation? Where will you recommend people to go? When is the best time to have the activity? When is your last playing of wakeboard? How long does the activity take? Where do you look for information? Why you will use this way to get the information?

Have you got any problem when communicating with others? What arguments you have ever had? How do you feel when you are playing wakeboard? How do you communicate with other companions?

What tools will you prepare? What are the skills of using this tools? Why do you need these tools? How to get the tools?

How to play wakeboard? What is the most difficult part of playing wakeboard?

What will you do after playing wakeboard? What is your most profound experience? Why wakeboard are not popular in Hong Kong?

PROBLEM DOMAIN DEFINITION

P. 6

STUDIO I

Interviewee : Miss Wong Source : Youth center member Interview way : Face-to-face interview

CH AN Y VONN E Y I O N

INTERVIEW 1

Why are you interested in wakeboard? “The feeling of excitement” “Enjoy a nice view because the location usually out of city.” Have you take a photo of the nice view? “No, because it is hard to take a photo because it is dangerous” Why did you choose this activity? “Cool” “Exciting” Why wake-boarding is “Cool” and “Exciting”? “Less people know how to play” “The pleasure of speed” How many wakeboard experience you have? “About five to six times” When is your last playing of wakeboard? “Last year because i am busy in a project recently” Where are the locations? “Sam Mun Tsai, Tai Po” Why did you choose this place? “There are some wakeboard center. It can borrow equipments.” How is the transportation? “I go by private car” Where will you recommend people to go? “Sai Kung”

P. 7

PROBLEM DOMAIN DEFINITION

STU DIO I

INTERVIEW 1 (CONTINUOUS)

Why you will recommend people to go this place? “have a big area to play” “have a nice view. It can enjoy the nature” How long does the activity take? “Usually half day” When is the best time to have the activity?

“Morning and afternoon. But It do not have a fixed time.” Why not play wakeboard at night? “Too dark. The driver can not see the situation of the sea.” How many people can do wakeboarding in the same time? “It can be many people but i never see in Hong Kong” How can you find a coach? “I use some time to find and select a good coach in Facebook and google” What kind of people will play wakeboard most frequently? “Teenagers and children” How do you communicate with other companions? “Cry out and body language” What arguments you have ever had? “I have never had arguments before’ What equipments you will prepare? “Wake-surf Boards, wake-skate Shoes, life jacket” Why do you need these equipments? “For safety cautions” How to get the tools? “I have buy a Wakesurf Boards but the other tools i will borrow from the wakeboard centre”

PROBLEM DOMAIN DEFINITION

P. 8

STUDIO I

CH AN Y VONN E Y I O N

INTERVIEW 1 (CONTINUOUS)

What are the techniques of using these tools? “The size of the shoes because if the shoes to loose, it will let you fall.” Where do you look for information? “From relative and youth centre. About the weather, i will go to Hong Kong Observatory website to get some informations” How to play wakeboard? “When the boat start going, you can squat down. When the speed is enough, You can stand up once. If you want to stop, you just need to open the handrail.” What is the most difficult part of playing wakeboard? “Take off the shoes. You need to take off the board inside the water.” What will you do after playing wakeboard? “Eat and regain energy because it needs full body to play Wakeboard. The hand needs to catch the handrail. The legs need to control the direction. The waist needs to jump and control the board. Also i will give tips to coach.” What is your most profound experience? “First time to play wake-boarding tricks successfully.”

P. 9

PROBLEM DOMAIN DEFINITION

STU DIO I

Interviewee : Mr So Source : Hong Kong Wake Plus (Player, coach and boat driver) Interview format: Face-to-face interview

INTERVIEW 2

Activities

• Wakeboarding have a standard set of actions. • Wakeboarding instructions : • Bowed body, knee close to chest and heel close to buttocks

• Relax and let the boat bring you go. (Don’t be too stiff) • The looking point should be 30 degree. (Don’t look at the water) • Turn upper and lower of foot to control the flexibility of rope. • Turn left and right of foot to control the direction. • In order to jump, wakeboarder should move like a “S” and tighten up the rope.

• If you want to stop, just release the armrest. Environments

• Most people go to Sai Kung for wakeboarding in Hong Kong. • Water quality of Sai Kung is better than Tai Po. There are more facilities. For example, wakeboarding in Okinawa do not need to line up.

• In Saturday and Sunday, up to 100 people play wakeboarding. (Especially in Sai Kung which have too many people and not enough space of each cruiser)

• Best time for playing is morning or evening. The reason is that the wave are smaller and easier to play.

• Player need to check the weather before playing. Normally, without strong rain or typhoon is okay.

• Sometimes the interviewee uses the HKO application, but mainly they use applications that display radar chart only. It is use to check for upcoming cloud and rain.

• Usually he goes to the pier by bus, then transfers to the boat. PROBLEM DOMAIN DEFINITION

P. 10

STUDIO I

CH AN Y VONN E Y I O N

INTERVIEW 2 (CONTINUOUS)

Interactions

• Players can communicate with captain by hand gestures. For example, thumb up refers to speed up and thumb down refers to slow down. These gestures are used mainly because the captain may not able to see the player due to the high speed. Objects

• Before playing, people need to prepare a wakeboard, shoes, rope and life jacket. Life jacket is a must.

• Usually, people borrow the equipments. If they want to purchase some, they may find it in Mong Kok and Causeway Bay.

• People need to check whether the shoes are too tight or too loose, otherwise, they may twist their ankle. Users

• Normally, over 1000 people learn wakeboarding each year. • Players are mainly middle to high income class. • Students are extremely interested into this activity, but their economic capacity are limited.

• Youngest is 6 years old, oldest is 60. Players mainly age from 25 to 40. • Three person can have a boat. Each of them have 4 chances. The activity takes around 2 - 2 ½ hours.

• Each person can play for maximum one hour. This is because the activity requires all muscles fix on one direction in order to increase the stability. This may result in creating a big burden on the body.

• The best combination is three players. Two players have limited tricks to play

P. 11

PROBLEM DOMAIN DEFINITION

STU DIO I

INTERVIEW 2 (CONTINUOUS)

with and just for fun. One player is too boring.

• The new players usually will find partners through Facebook. Interviewee comments

• He have been wakeboarder for 11 years. • Wakeboarding have been introduced to Hong Kong from 1997. • Interviewee started wakeboarding in 2004 because of curiosity. • Interviewee keep playing wakeboard because it is challenging, exciting and diversification.

• Interviewee have wakeboarding every week, mainly in Sai Kung which is convenient, good water quality and spacious.

• Hong Kong do have a market for wakeboarding, however, there are lack of facilities, complements and government’s support.

• Wakeboard is a kind of X game. It is dangerous to a certain extent. All kinds of accident may happen.

• As a coach, license are needed, yet, experiences are more important. • Driving wakeboard boat do not need a license but it needs many knowledge and experience such as driving pattern.

• Normally, wakeboard coach will be the boat driver at same time. Being a coach need to consider many things such as the distance of two boats, direction and players situation.

• The most difficult part is stand up and perform the tone side. • Tai Po is very stenosis and low stream of river. Very few boats do wakeboarding in Tai Po.

• I want to shoot a video to see my performance.

PROBLEM DOMAIN DEFINITION

P. 12

STUDIO I

CH AN Y VONN E Y I O N

INTERVIEW 2 (CONTINUOUS)

• Male’s rate of failure is higher than female mainly due to their personality and stubborn. The biggest problem they face is how to get start.

• The most common reason of wakeboarding is “cool”. • The fee of wakeboarding is $650 per hour. • The most common reason is lack of concentration which may result in accident.

• I have no way to talk about my opinion. • We can learn wakeboard by internet though wake.com and youtube • Figure wakeboard have a standard table. • Normally, participant can stand up after one hour trying. • From primary to intermediate, it needs 10 lessons. • From advanced, it may needs 10 lessons. • I use many time to find a boat. • The most profound bad memory is serious injuries of a participant. • The most profound good memory is to see others improve and learn new tricks.

P. 13

PROBLEM DOMAIN DEFINITION

STU DIO I

Interviewee : Mr Tsz Source : Instagram #wakeboard Interview format: Face-to-face interview

INTERVIEW 3

Why are you interested in wakeboard? “Because my friend told me it is cool” How many wakeboard experience you have? “Two times” Why did you choose this activity rather than others? “Wakeboarding have many skills and I enjoy the feeling of speed.” When is your last playing of wakeboard? “A month ago” Where are the locations? “Sai Kung” Why will you recommend people to go to this place? “The water is more clear” How long does the activity take? “I am not quite sure about the time since I am not able to watch time in the boat. However, I think it was around 3 hr I played.” When is the best time to have the activity? “I think evening is the best time because the sum will not too powerful.” Why not play wakeboard at night? “I think is too dangerous” How many people can have wakeboarding together? “I guess one” What kind of people will play wakeboard most frequently? “I think people around 30 year old play most frequently.” How do you communicate with other companions? “Just cried out loud.”

PROBLEM DOMAIN DEFINITION

P. 14

STUDIO I

CH AN Y VONN E Y I O N

INTERVIEW 3 (CONTINUOUS)

What arguments you have ever had? “The driver can’t hear what I say. ” How to you find the coach? “From Facebook groups” What equipments you will prepare? “Wake-surf Boards, wake-skate Shoes, life jacket” Why do you need these equipments? “Mainly for safety” How to get these tools? “Borrowed by coach” What are the skills of using these tools? “Especially be aware of take out the shoes.” What things you can’t do when wakeboarding? “I don’t know but I can not take photo by myself and share with my friends.” Do you know about any of wake-boarding? “No, I do want to know more, but the coach have not told me” Where do you look for information? “Just Google it, watch from Youtube and HKO. But the

coach will tell you

everything” Do you think these platforms are easy to use? “No, I use so many time to find radar chart in HKO website” How to play wakeboard? “I only know some simple steps, such as bowed, half stand and standing up after few seconds.”

P. 15

PROBLEM DOMAIN DEFINITION

STU DIO I

INTERVIEW 3 (CONTINUOUS)

What is the most difficult part of wakeboarding? “Standing up, because sometimes it is not easy to balance” What will you do before playing wakeboard? “It is interesting that my coach will me a banana to eat. I don’t know why but just do as told.” What will you do after playing wakeboard? “Take food and drink clear water” What is your most profound experience? “The first successful stand up on the water”

PROBLEM DOMAIN DEFINITION

P. 16

STUDIO I

FROM CONTEXT FACTORS TO CLUSTERS Through the in-class activity, we selected useful facts from the interviews and analysis the data by putting into different aspects. These aspects include cultural, sociological, technological, economic, demographic, sociological and ecological. This stage is very important to our study as this analysis the research we done so far. By the strong base settled, I could link the existing factors (around 50 factors) and create clusters out of them. It takes a really long time to understand the definition and meaning of cluster. Our clusters were too general at the beginning such as â&#x20AC;&#x2DC;misunderstanding between boat driver and wakeboarderâ&#x20AC;&#x2122;. Therefore, we tried to rephrase our statements.

P. 17

FROM CONTEXT FACTORS TO CLUSTERS

CH AN Y VONN E Y I O N

STU DIO I

FACTORS

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• •

The pleasure of speed Tai Po have some wakeboard center which can borrow equipments. Sai Kung have a big area to play Sai Kung have a nice view. It can enjoy the nature Wakeboard usually spend half day Morning and afternoon. But It do not have a fixed time. Night is too dark. The driver can not see the situation of the sea. It can be many people but I never see in Hong Kong Teenagers and children most frequently Less misunderstand Wakesurf Boards, wakeskate Shoes, life jacket Safety cautions The size of the shoes because if the shose to loose, it will let you fall Lay down When the boat start going, you cansquat down. When the speed is enough, You can stand up once. If you want to stop, you just need to open the handrail. Take off the shoes is the most difficult part. You need to take off the board inside the water. “Eat and regain energy because it needs full body to play Wakeboard. Hand needs to catch the handrail. Legs need to control the direction. The waist needs to jump and control the board” First time to play wakeboarding tricks successfully is your most profound experience. Wakeboarding have a standard set of actions. Bowed body, knee close to chest and heel close to buttocks Relax and let boat bring you go. (Don not be too Stiff) The looking point should be 30 degree. (Don not look at water) Use upper and lower of foot to control the flexibility of rope. Use left and right of foot to control the direction. The skill of jump is move like a “S” and tighten up the rope. Most people go to Sai Kung for wakeboarding in Hong Kong. Water quality of Sai Kung is better than Tai Po. There are more facilities. For example, wakeboarding in Okinawa do not need to line up. In Saturday and Sunday, up to 100 people play wakeboarding. (Especially in Sai Kung which have too many people and not enough space of each cruiser) Best time for playing is morning or evening. The reason is that the wave are smaller and easier to play. Player need to check the weather before playing. Normally, without strong rain or typhoon is okay. Sometimes the interviewee uses the HKO application, but mainly they use applications that display radar chart only. It is use to check for upcoming cloud and rain. Players can communicate with captain by hand gestures. For example, thumb up refers to speed up and thumb down refers to slow down. These gestures are used mainly because the captain may not able to see the player due to the high speed. If they want to purchase some equipments, they may find it in Mongkok and Causeway Bay. People need to check whether the shoes are too tight or too loose, otherwise, they may twist their ankle.

• • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

Normally, over 1000 people learn wakeboarding each year. Players are mainly middle to high income class. Students are extremely interested into this activity, but their economic capacity are limited. Youngest is 6 years old, oldest is 60. Players mainly age from 25-40. In normal practice, three person can have a boat. Each of them have 4 chances. The activity takes around 2 - 2 ½ hours. Each person can play for maximum one hour. This is because the activity requires all muscles fix on one direction in order to increase the stability. This may result in creating a big burden on the body. The best combination is three players. Two players have limited tricks to play with and just for fun. One player is too boring. Sai Kung is convenient, good water quality and spacious. Hong Kong do have a market for wakeboarding, however, there are lack of facilities, complements and government’s support. Wakeboard is a kind of X game. It is dangerous to a certain extent. All kinds of accident may happen. Driving wakeboard boat do not need a license but it needs many knowledge and experience such as driving pattern. The most difficult part is stand up and perform the side. Tai Po is very stenosis and low stream of river. Very few boats do wakeboarding in Tai Po. Male’s rate of failure is higher than female mainly due to their personality and stubborn. The biggest problem they face is how to get start. The fee of wakeboarding is $650 per hour. The most common reason is lack of concentration which may result in accident. We can learn wakeboard by internet though wake.com and youtube Normally, participant can stand up after one hour trying. From primary to intermediate, it needs 10 lessons. From advanced, it may needs 10 lessons. Evening is best time to have the activity because sun will not violent arguments(the dirver can not hear what i say) becareful of take out the shose Difficult part is start (can not blance) cocah will give player a banana and eat it before playing wakeboard search in Google and youtune to learn The new players usually will find partners through facebook. Hong Kong Observatory website see weather information from relative and youth centre. Cry out to Communicate Cry out and body language to communicate Players can communicate with captain by hand gestures. For example, thumb up refers to speed up and thumb down refers to slow down. These gestures are used mainly because the captain may not able to see the player due to the high speed. Cool feeling of excitement nice view Less people know how to play

FROM CONTEXT FACTORS TO CLUSTERS

P. 18

STUDIO I

First draft on clusters (inclass activity)

Second draft on clusters

P. 19

FROM CONTEXT FACTORS TO CLUSTERS

CH AN Y VONN E Y I O N

STU DIO I

Issues of communication between boat driver and user. • Players can communicate with captain by hand gestures • Misunderstanding with boar driver • Simply cry out and body language

Standard hand gesture to improve commucation. •

Players can communicate with captain by hand gestures.

•

Thumb up refers to speed up and thumb down

Improve own’s wakeboarding technique. • Need a camera to check posture • Find coach through Facebook

Renting fee affect users’ motivation of learning. • Usually, people borrow the equipments. • Students are extremely interested into this activity, but their economic capacityare limited. • The fee of wakeboarding is $650 per hour.

refers to slow down. These gestures are used mainly because the captain may not able to see the player due to the high speed.

Water quality affects wakeboarders both physical and psychological feeling. • I want to vomit after I drink the sea water. • Tai Po is very stenosis and low stream of river. Very few boats do wakeboarding in Tai Po. • When I see the dirty water, I don’t want to play wakeboard. • Water flow will aftect player’s feeling

Heavy burden on user’s muscle. • Wakeboard requires all muscles fix on one direction in order to increase the stability. This may result in creating a big burden on the body. (dup bone) • Eating after playing • Take food and drink clear water

User is in long-term mental stress. • Massage help us to relax after wakeboarding. • I have many mistake because of nervous.

Cannot find water quality inforamtion. • I can’t find a updated water quality information • I have no way to know about water quality

Finalise clusters

FROM CONTEXT FACTORS TO CLUSTERS

P. 20

STUDIO I

CH AN Y VONN E Y I O N

MATRIX & VISION STATEMENT The following stage is to generate and connect these clusters to form a dimension. Although this is very time consuming and tiring, I do think this step make a big impact to the further development of study. The concept is hard to understand, however, after the explanation from the tutor, we could get a basic concept on it. Based on our limited understanding, we created 4 dimensions and two matrixes. After the presentation of our clusters, we changed and modify clusters and formed a complete matrix. By this, we generate 4 types of people and selected self-study type person as our target user. This is very useful to identify the target user of our application and lead us to focus on user-oriented design.

P. 21

THE MATRIX & VISION STATEMENT

STU DIO I

Ardent type People further develop skills based on comments and finding extra information.

Learning method (attitude)

First draft on matrix

Self-study type People improve their own skills by their self experience.

Collection of information (behaviour)

Spoon-fed type People wait for information which improve performance without thinking and practice.

Passive Learning Related cluster • Wait for comments from coach • People want to learn the basic part of wakeboard only • Watch demonstration by coach • Apply practices through Youtube videos

Finalise matrix

THE MATRIX & VISION STATEMENT

P. 22

STUDIO I

“We want to provide personalised suggestions, which based on wakeboarder’s performance and health condition to formulate appropriate posture exercises and become more confident.”

Vision statement

P. 23

THE MATRIX & VISION STATEMENT

CH AN Y VONN E Y I O N

STU DIO I

SCENARIOS

We created three scenarios for the people type which our application aimed. Meanwhile, we focused on the possibilities to apply different wearables with the application. We made two attempt of scenarios. In the first attempt, the scenarios we created focus on the results of different users. For example, from the scenarios, the user faced failure on doing the posture and try to learn from the application. However, we found there are lots of problem we did not covered in the first attempt and did not cover most of the problem of our target user. Therefore, we had an second attempt on the scenarios. By naming the characters and adding more details to the scenario, we created three scenarios which include Tim, Alfred and Samâ&#x20AC;&#x2122;s story. These scenarios provide us a more clear overall view on our target users problem. I am also more able to list out problems to focus for further development.

JOURNEY MAP

P. 24

STUDIO I

CH AN Y VONN E Y I O N

SCENARIOS

First draft on scenarios

P. 25

JOURNEY MAP

STU DIO I

Finalise scenarios

JOURNEY MAP

P. 26

STUDIO I

Finalise scenarios

P. 27

JOURNEY MAP

CH AN Y VONN E Y I O N

STU DIO I

JOURNEY MAP

We planned and drew the first user journey map. In the first draft, we created a map by stating out all possibilities and diversion which user face during wakeboarding. However, I recognise that the user journey seems to look very similar to the summarisation of the three scenarios. At that time, we find out that our direction may not be correct as it is too general and include lots of unnecessary things. After googling and asked for comments from our tutor, the direction firmed to be incorrect as it does not analysis the stages which user faced. Looking through different examples of user journey map, I had an overall abstract of a user journey map suppose to be. By then, we summed up 8 stages and formed a chart which list out what user face, do and their feelings. With a detailed version of the user journey map, I am able to pick out opportunities that may be part of our concept and add more details on our proposed concept. By dividing opportunities into 5 categories - Global, preparation, observation, playing and research, we could ensure the proposed concept could fulfil different aspects for the user.

JOURNEY MAP

P. 28

STUDIO I

First draft on user journey

Second draft on user journey

P. 29

JOURNEY MAP

CH AN Y VONN E Y I O N

STU DIO I

User Journey Stage

Preparation

Travelling Find for transportation to the location

Select day of playing

Find coach

Mark it down

Reserve a booking

Task

Observation Observe water quality and UV level

Preparing equipment Booking equipment

Play wakebo

Wearing equipment web

Find coach

Doing

Mark down on calendar

by bus

check water quality

by car

check sunshine index

Booking

friends

jump into water

• Do I have time to play? • Do I have energy to play?

• Is this coach good? • Where can I find coach?

• Which way is the fastest? • How to reach that place?

• Whether the water and weather situation similar with last time? • Is it okay to play?

• How to wear this equipment? • Which equipment is better?

• Am I correct • How to ask q

• Sad because no time to play • I feel exhausted in the weekdays

• I feel happy because I can find coach

• I feel confused because the location is far away

• I am excited to go wakeboarding • I am confident based on my experience on weather and water observation

• Confused of the wearable instruction

• I am excited • I like the sen accomplishm

Thinking

Feeling

coach

Level of happiness Positive

Negative

Opportunities G LO B A L

P R E PA R AT I O N

O B S E R VAT I O N

To provide personalised suggestions

Visualize the trip for planning

Colour table of water

To provide an encouragement feedback

Customized remind alarm

Check the UV through a sensor

To record the experience of successful

Coach list with ranking

To provide a remind of water quality

Suggest a suitability coach

Record playing environment and user experience

Body situation Connect playing wake-board timetable and working timetable

Finalise user journey

JOURNEY MAP

P. 30

STUDIO I

Relaxing

Playing

oard

Communicat partner

Avoid Injury

Relax body

CH AN Y VONN E Y I O N

Travelling back home Go back home

Research Find coach

Seek for tut

Search environment information

web WEB

by bus

grab the handle

now? question?

nse of ment

communicate with body language

vomit and red eyes

coach

massage after wakeboarding

friends

by car

• Why I failed?

• How can be more cautious and not injury next time? • Why I will have vomit and red eyes?

• How many time will I do? • Which type of massage is the best?

• Am I hurry? • Do I have enough money? • Which one is more comfortable? • Can I sleep in the car?

• Why I cannot find the water info? • How to find information about water quality? • How to do this posture? • What’s wrong with my posture?

• Successfulness by using body language to communicate

• Sunburn hurts me so much • I am so disappointed that I could not play • I feel regret because I have not do research

• I feel happy • I don’t feel pain from muscles anymore • I feel refreshing

• I feel tired • Looking forward to next time

• It was very helpless that I cannot find the information I need • I feel confused by the explanation on the text • Disappointed with cannot understand the video tutorial • I cannot find coach and feel perplexed • I don’t know the reason why I failed

P L AY I N G

RESE ARCH

Enable people to communicate clearly at all times

Provide online materials for self-learning

Visualize the correction of wake-boarding postures

Accommodate learning in home

Initial warning for injuries may occur

Improve accessibility of environment information

Aggregate wake-boarding progress

Finalise user journey

P. 31

JOURNEY MAP

STU DIO I

IDEA DEVELOPMENT

As instructed by our tutor Aditya, we set three mission statements and give out ideas which fulfil these statements. Our group hve brainstormed and have a list of possible wearable ideas. The statements also work as a guide and rating to see how the concepts fulfil these parts. We take smart wetsuit as our wearable as both of us think this is the most direct way for our target user type.

To provide personalised suggestions

To provide an encouragement feedback

To record the experience of successful

IDEA DEVELOPMENT

P. 32

STUDIO I

Brainstorm ideas & concepts

Selected ideas

P. 33

IDEA DEVELOPMENT

CH AN Y VONN E Y I O N

STU DIO I

Selected ideas

IDEA DEVELOPMENT

P. 34

STUDIO I

Selected ideas

P. 35

IDEA DEVELOPMENT

CH AN Y VONN E Y I O N

STU DIO I

WIREFRAMES After the poster fair, we did a low-fi application flow which performed two user tests based on it. By setting different task for interviewers to perform, I am able to notice some necessary changes in the application such as the information display way and how the style affect userâ&#x20AC;&#x2122;s view. From the test, we found that the importance of icons that lead user to understand the flow of the application. I also found that the usage of application was not fully test in test 1, therefore, we would like to test more about wearable in the second user test. In the second test, we apply vibrator (without signal control) in the test in order to let user feel more about the posture correction system. However, interviewers did not know the meaning of the vibration and misunderstand it as a warning for the user know about their energy level. We found we need to improve the instructions and directions for user to know the posture vibration is activating. Through the third user test, we are able to achieve the goal of letting user understand complicate data and ways to synchronize with our wearable. I changed the method of displaying datas and diagrams. Colour themes also change in order to provide users a stronger feeling of water sports and wakeboarding.

WIREFRAMES

P. 36

STUDIO I

CH AN Y VONN E Y I O N

POSTURE

D Gach i c

J um p to the water Say ok to c oach Call one to help ready to go Sit doawn and enjoy We done

Scan the QR code on the suit

Basic information

STEP CHOSSING TAS K

WAKEBOARD SUIT

STEP CHOSSING TASK

BASIC HEA TH STATUS

WAKEBOARD SUIT

POSTURE

D Gach i c

D Gach ic

POSTURE Detai erso n

BEGINER

USER NAME

DEREK

AGE

BEGINER

POSTURE HEA TH

TIMOTH

HEIGHT

POSTURE HEA TH

WEIGHT

ENERGY RECODING AND CHECKING

POSTURE

J um p to the water

HEA TH

RECORD

HEA TH SUGGECTION NEW USER

EXISTING USER

START CHECK

RECORD POSTURE HEA TH

DEREK

Say ok to c oach Call one to help

TIMOTH

STOP CONNECT

STEP CHOSSING TASK

J um p to the water Say ok to c oach Call one to help

ready to go

Sit doawn and enjoy

CHECK AGAIN INISH

HEA TH

QUICK SEARCH

Detai erson SHARE

BEGINER

SHARE SHARE

DEREK

TIMOTH SHARE

RECORD

SUGGECTION REP A

SUGGECTION

D Gach ic Re a ith INISH

SETTING

WAKEBOARD SUIT

POSTURE SUGGECTION

SUGGESTION

IDEO

SUGGECTION IDEO

IDEO

POSTURE

TEXT

HEA TH REP A AND EARN

HEA TH SUGGECTIO N

RESTING TIME

RE E ANT

HEA TH SUGGECTIO N

RESTING TIME

RE E ANT

First draft on wireframes

Second draft on wireframes

P. 37

WIREFRAMES

SUGGECTION TEXT

STU DIO I

WIREFRAMES

P. 38

STUDIO I

Finalise wireframes

P. 39

WIREFRAMES

CH AN Y VONN E Y I O N

STU DIO I

USER TEST

The test is conducted in order to test goals and things such as navigation, feedback and interactions. The main goal of the test:

1. To show how user interact with the suit 2. To check whether vibration of suit is suitable 3. To show feedback of user 4. To prove the usability of app User background You are a wakeboard lover. You love to do wakeboarding based on your own experience and without coach assistance. WakeKit is an application which aims to help you.

User task 1 (App + wearable)

User task 4(App)

Use the app to select a task and check the posture.

After wakeboarding, you want to share your posture.

User task 2 (App + wearable)

User task5(App)

You want to read your glucose value through the details of health index.

After wakeboarding, you want to get expert wakeboarderâ&#x20AC;&#x2122;s data to compare.

User task 3 (App) After wakeboarding, you want some suggestions about posture.

WIREFRAMES

P. 40

STUDIO I

CH AN Y VONN E Y I O N

USER TEST 1

User: Rachel & Kassie Location: V921 Duration: 1 hr

PROBLEM #1 Page elements unclear

USABILITY PROBLEM DESCRIPTION Users have misunderstanding on the three circles which indicates the extended page. The icons did not show clearly that there are two pages after swiping. In somehow, the icons seems like a process for checking.

Word ‘Checking’ is unclear. It does not show what it is checking that make user 2 feel very confused. ______________________________________________________________________ PROBLEM #2 Posture comparison

USABILITY PROBLEM DESCRIPTION It is hard to compare when the screen was splited. Without any prompt that point out the deviation between user’s posture and standard posture. ______________________________________________________________________ PROBLEM #3 Sharing USABILITY PROBLEM DESCRIPTION Overall, sharing function without further direction for the user to choose. For example, share to facebook or instagram. Besides, user 2 only want to share extract from the recording. However, there is no way for user to edit.

P. 41

WIREFRAMES

STU DIO I

USER TEST 1 (CONTINUOUS)

PROBLEM #4 Misunderstand display of data

USABILITY PROBLEM DESCRIPTION Level of glucose were displayed by bars. Without showing each barâ&#x20AC;&#x2122;s data, it is hard for user to understand. User 1 mentioned that the display method is quite misleading that it is like an energy level. ______________________________________________________________________ PROBLEM #5 Content of drop down menu duplicated

USABILITY PROBLEM DESCRIPTION Drop down menu is very clumsy as the contents duplicate. Users found it will be more easy to understand if the menus are combined into one.

WIREFRAMES

P. 42

STUDIO I

CH AN Y VONN E Y I O N

USER TEST 2

User: Kenneth & Derek Location: V921 Duration: 1 hr

PROBLEM #1 Main control panel hidden

USABILITY PROBLEM DESCRIPTION

• does not fit user’s need • main function cannot easily access • catalog function duplicate with icons on home ______________________________________________________________________ PROBLEM #2 Start button misleading

USABILITY PROBLEM DESCRIPTION

• user mislead by the ‘start’ button as it is in the centre • catch eye attention, user thought the button is a way to see further information ______________________________________________________________________ PROBLEM #3 Information display mismatch user view

USABILITY PROBLEM DESCRIPTION

• user thought the ghost view grey silhouette is the previous record of himself

• arrow seems to be a range for the user to fit in • user do not understand the meaning of the degree shown

P. 43

WIREFRAMES

STU DIO I

USER TEST 2 (CONTINUOUS)

PROBLEM #4 Information display unclear

•

user do not know that it is comparing an expert users posture withhis own

•

download icon cannot recognize by user

•

without rating user is not able to choose suitable one to compare

WIREFRAMES

P. 44

STUDIO I

CH AN Y VONN E Y I O N

USER TEST 3

User: Mandy Location: V921 Duration: 35 mins

PROBLEM #1 Search not a main function and task

USABILITY PROBLEM DESCRIPTION ● User think that serach bar is the first step ● User want to put the bar into top left ______________________________________________________________________ PROBLEM #2 Skip and continue misunderstand

USABILITY PROBLEM DESCRIPTION ● user mislead skip and continue button ● The color not match to the wearable light color ______________________________________________________________________ PROBLEM #3 Lack of visual element

USABILITY PROBLEM DESCRIPTION ● need more image or animation ● It looks like a wireframe ● the setting of top left is useless

P. 45

WIREFRAMES

STU DIO I

USER TEST 3 (CONTINUOUS)

PROBLEM #4 Lack of visual element and need more login way

USABILITY PROBLEM DESCRIPTION ● User think that we can use facebook to login. It can save many time ● maybe add a icon or image

WIREFRAMES

P. 46

STUDIO I

WEARABLES

In order to simulate the idea of the wearable, we create a model for better display of the concept. In the very beginning, I used a vibrator without signal to simulate the wearableâ&#x20AC;&#x2122;s vibration for user testing. However, I found that our group should spare more time on the colour ring part as it is time consuming and relatively hard to control. By sketching out the laser file of wearable prototype, we print out to see the exact dimension and see whether it fits our concept. We found that the height should be improve for better visual appearance. I think the visual affects lots on how user view about the concept. Therefore we try to simulate as real as possible to avoid misunderstandings.

P. 47

EVALUATION AND EVOLUTION OF PROTOTYPES

CH AN Y VONN E Y I O N

STU DIO I

First draft on wearable prototype

Paper prototype on laser cut appearance

Second draft on wearable prototype Material used: