EXAMPLES [AUSTRALIAN PUBLIC SERVICE]

Janice Smith

CAREER OBJECTIVE

Having demonstrated exceptional results as an accomplished leader, auditor and client service professional over the past year at the Australian Taxation Office, I am keen to undertake a challenging new role as an EL1 Tax Officer position with a desire to actively contribute to the success of the Black Economy Program and play an integral role in deterring participation in the black economy and changing community attitudes and behaviour. Leading by example with highly developed leadership skills, I have demonstrated a commitment to the field of taxation law backed up by rigorous academic training and hands on experience in the provision of taxation advice with broad experience in leading and developing teams to achieve outcomes, coupled with the provision of exceptional service delivery and working with taxpayers with respect to their tax and superannuation obligations. I am confident in my ability to successfully contribute as an EL1 Tax Officer with the capacity to lead a team undertaking a comprehensive program of work to reduce the incidence and impact of black economy behaviours and increase the levels of voluntary compliance with the tax and superannuation systems.

KEY SKILLS & COMPETENCIES

• Excellent knowledge and experience of the taxation legislative and financial environments and the application of relevant legislation.

• Demonstrated ability to oversee and undertake the leadership of teams and their operations in an effective and efficient manner.

• Experience in monitoring financial statements regarding the company's compliance with legal requirements and internal policies.

• Proven ability to understand, interpret and apply accounting and financial legislation, policies and procedures through all instances.

• Represents the organisation in an honest and ethical manner, supporting a culture of integrity and professionalism at all times.

• Undertakes research and analysis to support the development of key projects and the improvement of processes through all instances.

• Proven ability to establish mutually beneficial relationships with people from diverse cultural backgrounds and improve relations.

• Supportive, contributing and results driven team member with the ability to work productively unsupervised and within a team.

• Strives to achieve continuous improvement, evaluating and improving systems and procedures and making recommendations.

• Proven ability to understand, interpret and apply government legislation, policies and procedures throughout all operations and tasks.

• Capacity to meet tight deadlines in an environment of conflicting priorities and multiple stakeholders in an effective manner

• Ability to undertake and perform technical and legal consultation, high profile tax fraud investigations and audit report development.

• Experience in the management of regulatory compliance and oversight, risk assessment, mitigation, tax resolution and workouts

• Proven ability to negotiate and manage stakeholder relations, multi agency collaborations, case management and reach resolutions.

TERTIARY QUALIFICATIONS

2016 MASTER OF LAWS (TAX LAW)

CHARTERED ACCOUNTANT

2011 MASTER OF COMMERCE (ACCOUNTING & LAW)

2008 BACHELOR OF LAWS (HONOURS)

of Trento, Italy

Apr 2018 - Current AUSTRALIAN TAXATION OFFICE | www.ato.gov.au

FBT Product Team | 12 14 Little Ryrie Street, Geelong VIC 3220

Feb 2017 - Current APS6 Client Engagement Officer Apr 2018 - Aug 2018 EL1 Client Engagement Manager (Higher Duties)

The Australian Taxation Office is an Australian government statutory agency and the principal revenue collection body for the Australian government. The ATO has responsibility for administering the Australian federal taxation system, superannuation legislation, and other associated matters. Responsibility for the operations of the ATO are within the portfolio of the federal Treasurer.

APS6 Client Engagement Officer (Feb 2017 - Current)

Responsibilities:

• Support and assist the delivery of a project to develop justified trust methodology for Fringe Benefits Tax (FBT) in an effective manner.

• Operate within the role of Secretariat and Chair for the Fringe Benefits Tax Working Group and States and Territories Industry Partnership.

• Conduct and oversee the delivery of presentations to external forums in an effective manner, organising materials and all information.

• Maintain involvement with the update of the FBT Employers Guide, offering feedback in relation to changes required as part of the Content Rationalization Project in an effective and efficient manner, providing information in a way that inspires positive change.

• Assisted with identification of FBT consequences arising from the increase of the Small Business Threshold from $2m to $10m.

• Develop slides and content for webinars and external presentations on various FBT topics in an efficient and timely manner.

• Develop strong relationships with other members of staff throughout the Australian Taxation Office to manage the FBT product.

• Provide effective assistance with the development of Practical Compliance Guidelines on FBT, delivering information in a timely manner.

• Identify a wide range of interpretative issues regarding the interaction of FBT and the prohibition regarding various deductions for travel relating to the current residential rental properties in an effective and efficient manner at all times and instances at all times.

EL1 Client Engagement Manager (Higher Duties) (Apr 2018 - Aug 2018)

Responsibilities:

• Oversaw the management of the FBT Product across client experiences, including POWG, PGI, small business and not for profit clients.

• Operated as part of the risk recalibration process, overseeing the completion of operations to improve and enhance objective completion, which saw FBT risk converted into a product for new risk landscape implementation across different client experiences.

• Provided effective and efficient services in the role of Chair of the FBT Working Group, maintaining focus on the identification of areas of red tape for FBT compliance and the development of public guidance to assist clients complying with their FBT obligations.

• Worked along with other technical areas to write new examples on residual benefit exemption and minor benefit exemption.

• Managing team with three staff members in an effective and efficient manner, ensuring all tasks are competed to a high standard.

• Oversaw the implementation of Outcome 3 regarding the education of those that do not fully understand their FBT obligations, including the effective and efficient development of webinars, articles and Australian Taxation Office web content and data sheets.

Achievements:

• Developed the strategic plan for FBT 2018/2019 and applied various outcome frameworks to improve cohesion, presenting the plan alongside SES Anna Longley during Strategic Committee Meeting at the executive level in an effective and efficient manner at all times.

Senior Advisor, Tax Consulting National Team

Crowe LLP is a public accounting, consulting and technology firm with offices around the world. Crowe uses its deep industry expertise to provide audit services to public and private entities. The firm and its subsidiaries also help clients make smart decisions that lead to lasting value with its tax, advisory and consulting services.

Responsibilities:

• Worked and operated in direct contact with a number of partners, maintaining responsibility for the preparation and delivery of complex tax advice for clients who were referred from the national and international Crowe Horwath network in an efficient manner.

• Developed and maintained a strong knowledge in relation to cross border transactions with New Zealand through effective operations.

• Support overall team representation in New Zealand, assisting with the completion and transfer of files relating to Australian businesses that are seeking to expand their operations in New Zealand, or New Zealand entities seeking to invest in Australian businesses.

• Carried out extensive reviews on high wealth groups to ensure compliance with tax provisions are adhered to at through all operations.

Jan 2011 - Jun 2015

DAVIDSONS ACCOUNTANTS & BUSINESS CONSULTANTS

Private Wealth Division | 101 West Fyans Street, Newtown VIC 3220

Jun 2011 - Jun 2015 Senior Accountant

Jan 2011 - Jun 2011 Accountant

Senior Accountant (Jun 2011 - Jun 2015)

Responsibilities:

• Maintained consistent responsibility for the drafting of complex tax advice, including business restructures, capital gains tax, small business concessions, application of Division 7A and SIS provisions in an effective and efficient manner at all times and instances.

• Undertook the initial review of agreements including sale agreements, shareholder and unit holder agreements in a timely manner.

• Developed and maintained a strong business acumen and the ability to provide practical advice to high wealth clients in relation to asset protection, estate planning, superannuation strategies and complex tax issues in an effective and timely manner at all instances.

• Developed and cultivated expertise in the conduct of taxation, superannuation, trust law, succession planning and business structuring.

• Undertook and oversaw the effective preparation of documentation for annual tax compliance for high wealth family groups.

• Engaged and liaised with the Australian Taxation Office and other regulatory bodies to facilitate negotiations on behalf of clients.

• Provided and delivered effective and efficient assistance with the preparation of internal training on tax issues in an optimal manner.

• Prepared complex responses to the Australian Taxation Office in relation to audit reviews pertaining to high net worth individuals.

• Oversaw the preparation of private rulings in relation to residency issues and capital gains, ensuring all information is correct.

• Maintained responsibility for the preparation of internal training register and the setting of policies for the reduction of compliance risk.

• Managed and maintained the completion of a wide range of complex tax reviews for a wide range of class clients across the firm.

• Conducted and oversaw the completion of various annual tax and accounting compliance reviews for Davidsons and its directors.

Accountant (Jan 2011 - Jun 2011)

Responsibilities:

• Drafted a wide range of documents and reports to record changes to company structures, including forms to be lodged with ASIC

• Attended various meetings with clients and the managers to discuss financial statements and tax planning and reach new plans.

• Drafted a wide range of complex documentation regarding the completion of annual tax compliance for trusts and companies.

• Resolved and provided solutions for basic tax issues in relation to various capital gain events in a timely and effective manner.

• Oversaw and undertook the effective and efficient preparation of documentation for trust administration and various other contacts.

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft

PROFESSIONAL REFEREES

Andrea Ross

Current Manager

Taxation Office

New South Wales

Various internal Databases

Accurate keyboard skills

Email and internet

Quick learner, keen to update

Phillip Turnour Manager

Australian Taxation Office

Victoria

Jane Smith

CAREER OBJECTIVE

Having achieved a high level of competency as a results driven management, accounting and finance professional with a sound commercial acumen, I am actively pursuing a challenging new career opportunity as a Senior Advisor at The Australian Trades and Investment Commission (Austrade) where I can utilised my broad experience across the corporate sector, state and federal government. Leading by example and achieving exceptional results in senior roles such as Acting Assistant Director, Acting Principal Financial Accountant and Senior Finance Officer, I have demonstrated expertise in the overall development and execution of innovative strategies to deliver continued market share, business growth and profitability objectives whilst strengthening a strong corporate culture within a motivated and cohesive team. Confident I would make a positive contribution to the Trade and Investment Division with a sound knowledge of Australia’s internationally competitive sectors, I embrace the opportunity to develop and implement trade and investment strategies.

KEY SKILLS & COMPETENCIES

• Develop business growth and revenue enhancement strategies

• Contribute as a key member of the executive leadership team

• Lead, motivate, train, coach and empower staff and teams

• Develop strategic initiatives and set strategic direction

• Manage complex finance and accounting functions

• Project and program management on time and budget

• Engage and network with industry and peak bodies

• High level relationship building and sustainability

• Upholds a clear vision and manages cultural change

• Develop and implement initiatives and drive innovation

• Meet all regulatory and compliance requirements

• Analyse budgets, financial trends and forecasts

• Provide recommendations to enhance performance

& TRAINING

• Perform in depth market/competitor analysis and reporting

• Extract data/technology to inform strategy and improve service

• Communicate in senior corporate and government settings

• Broad experience in local and international business

• High level of integrity, dependability and results driven

• Develop and manage budgets and minimise expenditure

• Instils a positive culture and drives business reform

• Meet and achieve departmental performance targets

• High level conceptual, analytical and writing skills

• Understands and applies government legislation

• Ability to meet deadlines and conflicting priorities

• Capacity to resolve issues and develop procedures

• Optimal performance against business objectives

2018

2004

Feb 2016 - Current AUSTRALIAN FINANCIAL SECURITY AUTHORITY

Brisbane, Queensland

Accountant - Financial Services & Special Accounts Team

Acting Assistant Director - Financial Services & Special Accounts Team

The Australian Financial Security Authority manages the application of bankruptcy and personal property securities laws through the delivery of high quality personal insolvency and trustee, regulation and enforcement, and personal property securities services. They also provide improved and equitable financial outcomes for consumers, business and the community.

Key Duties:

• Prepare, develop, implement and maintain internal budgets and forecasts for the internal clients of AFSA’s Corporate Divisions.

• Provide high quality financial advice and guidance to Executives and Directors, contributing to the continuous improvement of finance policies, processes and practices to ensure efficient finance operations, monitoring, analysis and reporting of financial performance.

• Facilitate monthly catch up meetings via video conference or telephone with attendees including the National Manager and 4 or 5 Directors, provide a presentations on the overall financial performance and financial performance by sections in different areas.

• Recognised as the go to person for all staff and management in regards to accounting and finance queries or advice.

• Engage with, manage and provide high quality service and support to internal and external clients and stakeholders.

• Provide training and guidance to other team to ensure financial resources allocated to achieve best outcomes.

• Provide ongoing education to business areas for the economic, efficient and effective use of budgets.

• Manage and lead the Special Accounts Team and liaise with other Federal Departments on budget preparation.

• Facilitate monthly meetings with all section Directors, report their monthly financial performance and provide suggestions.

• Oversee, analyse and report financial performance of all divisions including ICT; Customer Service; Legal and Governance; Finance; CO and COO; Regulation and Enforcement; to reduce costs and negotiate budget allocations between different divisions.

Achievements:

• Implemented numerous improvements to processes and procedures across the whole organisation as further detailed below.

• Utilised initiative to introduce Finance One (cloud based system reporting in real time) to replace a slow, manual process to prepare Financial Performance Reports for generating financial reports for all divisions in less than 3 minutes which previously took half a day to one full day to prepare all reports, thus increasing reporting efficiency and saving valuable time.

• Approved and reviewed weekly investments then analysed reports prepared by the team to ensure funding was appropriately allocated to creditors as we report any issues regarding investment funds to the Division Manager and CFO for follow up.

• Trained and coached team members and members of other divisions, when I joined for 3 months,

• Within 3 months invited to train Support Officers across various sites/locations for staff without accounting backgrounds. I received excellent feedback as they applied their accounting skills in their daily roles such as accurate coding of invoices.

• Invited to train staff at support offices in 2016 at ACT to train staff in budgeting and conducted training in 2017 via videoconference.

• Initiated and negotiated with ICT Directors regarding implementation of video conference, resulting in time savings and travel costs.

• Successfully reduced the budget of ICT division resulting in cost savings which was achieved by eliminating product duplications and various other business strategies.

Mar 2011 - Feb 2016

Mar 2011 - Feb 2016

QUEENSLAND RURAL INDUSTRY DEVELOPMENT AUTHORITY Brisbane, Queensland

Senior Finance Officer

Oct 2011 - Dec 2015 Acting Principal Financial Accountant

The Queensland Rural and Industry Development Authority is a specialist provider of government financial and advisory support to rural and regional Queensland. Formerly known as QRAA, they assist Queensland’s primary producers and industry recover from natural disaster, improve sustainability and profitability, make a start in business and overcome challenging times.

Senior Finance Officer (Mar 2011 - Feb 2016)

Key Duties:

• Prepared, developed and maintained annual budget and forward estimates.

• Prepared monthly management reports for Board of Management and other reports.

• Prepared monthly variance analysis report for business managers and senior management.

• Liaised with Queensland other State Departments and Federal Government regarding state and federal funding.

• Prepared month end journals and accruals, reconciled and reviewed of all general ledger accounts on a monthly basis.

• Participated in the preparation of annual financial statements and prepared supporting working papers.

• Prepared and submitted quarterly and yearly Tridata reports, analyse and investigate the mismatching.

• Developed and implemented financial modelling, operational procedures, policies and practices.

• Implemented audit recommendations and improvement opportunities as required.

• Provided internal and external clients/stakeholders for financial service and guidance.

• Prepared monthly BAS return, payroll tax and annual FBT return.

Acting Principal Financial Accountant (Oct 2011 - Dec 2015)

Key Duties:

• Managed the day to day operations of the team and acted as the first point of contact for escalation of issues.

• Contributed to the team environment by assisting colleagues, providing advice and guidance to team members and management.

Apr 2010 - Mar 2011 ENGINEERED INVESTMENTS PTY. LTD.

Woolloongabba, Queensland Accountant

Engineered Investments is an amusement equipment sales and service provider. As part of an ever increasing commitment to their clients, they continue to provide the highest quality and greatest selection of amusement products available in the marketplace. With many years in the industry, they have succeeded by remaining at the forefront of ever changing trends in a fast moving and competitive environment.

Key Duties:

• Managed the day to day accounting requirements of the company, optimising profitability and minimising expenditure via effective cash flow analysis, accurate reporting and expenditure control working closely with the management and executive team.

• Finalised yearly accounts for 9 entities including end of year journal entries posting, reconcile the general ledger and audit schedules.

• Reviewed the audited accounts and assist with the income tax return as required.

• Created financial model and set up accounting policies and procedures

• Prepared reports and documents for GST auditing from ATO.

Achievements:

• Set up new accounting system, customise the chart of accounts, migrate the data from old accounting system to new accounting system, maintain and update the accounting system.

Nov 2008 - Nov 2009 MEDARTIS AUSTRALIA & NZ PTY. LTD.

Brisbane, Queensland Financial Accountant

Medartis Australia & New Zealand Pty Ltd, founded in 2007, is a wholesale distributor of surgical and other medical instruments, apparatus, and equipment. They place the highest priority on maintaining stringent quality standards, continuous further development and innovation as well as comprehensive service provision for physicians, staff and patients. Manufactured in Switzerland in house.

Key Duties:

• Worked closely with members of the management team to provide support in achieving client and company focused goals and meeting team deliverables within the required timeframes, prepared budgets, forecasts and weekly cash flow reports.

• Created Financial Models, prepared monthly management/financial reports, variance analysis of actual against budget and forecasts.

• Prepared monthly presentation that highlighted the key drivers of expenses variances vs. the Budget, prior forecast and prior months.

• Group consolidation and analysis, maintenance of general ledger and provided sound commentary on key financial indicators.

• Prepared various reports and analysis to internal and external customers in an accurate and timely manner.

• Prepared and filed annual financial statements; prepared audit schedules and liaised with external auditors.

• Calculated and completed all statutory reporting in regards to superannuation, BAS, FBT and payroll tax.

• Maintenance of intercompany transactions and reconciliations.

• Mentored, trained and supervised assistant Accountants.

Achievements:

• Applied sound knowledge, working with the Managing Director and Sales Director regarding market trends and competitors

• Conducted market analysis on client’s industries included the healthcare industry to determine business requirements.

• Contributed to designing, developing and implementing systems, procedures, processes on budget, cash flow and business plan

• Developed targets and KPI’s with the Managing Director and Sales Director, creating sales forecasts for each individual sales person, by comparing actual sales vs forecasted sales and sales vs expenditure, allowing further analysis and setting of targets.

• Observed sales invoices were entered incorrectly, discussed this problem with the Managing Director and team members to ensure they coded invoices accurately, resolved issues then moving forward all the gross profit margin remained on targeted

Jul 2008 Nov 2008 KATARZYNA GROUP PTY LTD Brisbane, Queensland

Financial/Management Accountant (Team Leader)

As one of Australia’s largest and most successful independent hospitality groups, the Katarzyna Group own and manage an impressive array of venues, restaurants and accommodation including Cloudland, EI8HT, Empire, Press Club, Birdees and Bunk Backpackers. Their venues boast their own unique individuality, yet all deliver and resemble the group’s core values.

Key Duties:

• Reported to the Financial Controller, driving continuous operational improvements within the finance team, identifying ways to better leverage systems, improving the speed and automation of financial data capture, reconciliation, reporting and analysis.

• Utilised financial modelling and communication skills, continually improving forecasting accuracy and relevance for the business.

• Led, managed, supervised and provided guidance to a team of 5 Assistant Accountants, overseeing performance and team work.

• Reviewed monthly management report, general ledger reconciliation, accruals, prepayment, deposit and fixed asset depreciation.

• Prepared and managed BAS, Payroll Tax lodgement, variance analysis and provided commentary to accounts/management reports.

• Prepared budgeting and forecasting, reviewed yearend financial reports and schedules to determine future forecasting.

Sep 2007 Jun 2008 ARKADIN AUSTRALIA PTY. LTD.

Sydney, New South Wales Accountant

Arkadin is one of the largest and fastest growing global provider of cloud communications services in the world. Their collection of market leading audio, web and video conferencing and Unified Communications solutions enables enjoyable collaboration experiences that are essential to success in a digitally connected global workplace.

Key Duties:

• Managed the day to day accounting requirements of the company, optimising profitability and minimising expenditure via effective cash flow analysis and forecasting, accurate reporting and expenditure control.

• Prepared monthly and yearly financial reporting statements and perform variance analysis.

• Performed business planning, developed business strategies, budgeting and forecasting for Malaysia.

• Formulated reports and analysed the volume of sales/revenue from 500 fortune company clients.

• Reported to the Financial Controller and Managing Director based in Sydney.

• Dealt with queries and issues from internal and external customers.

• Performed General Ledger reconciliations, journal entries and accruals.

• Prepared staff payroll, calculated payroll tax and superannuation.

• Prepared bank reconciliations, GST, BAS and FBT Return.

• Prepared audit schedule and attended to auditor's enquiries.

Achievements:

• Relocated to Sydney from Singapore and played a key role in setting up Sydney Office as the Asia Pacific Headquarters

• Assisted the management team in research, analysis and financial set up of new office in Malaysia which increased sales at local level.

• Learned and implemented numerous business strategies, conducted research and gained a sound understanding of market trends

• Reported on top 10 clients and top 10 prospects, providing the sales team valuable data to optimise new business development.

• Worked closely with the executive team to increase turnover, revenue and profitability via innovative strategies.

REFEREES AVAILABLE ON REQUEST

APPLICANT RESPONSE

ICT Director | Department of Home Affairs | Req ID: 52739

I am excited to be considered for the position as ICT Director at the Department of Home Affairs, offering a broad range of skills and experience in ICT management within medium to large corporate organisations. My key contributions can be demonstrated in my current role as Senior Manager - ITS Service Centre (Deloitte) and previously as Manager - ITS Service Centre (Deloitte), ICT Support Manager & Acting ICT Operations Manager (The Royal Children’s Hospital Melbourne), IT Support Team Leader/Systems Administrator & IT Graduate - IT Support, Infrastructure, Business Systems (South East Water). Acting with integrity, I model the highest levels of professionalism, independence, integrity, accountability and ethical behaviour, I promote professional codes of ethics and practice, aligning business processes accordingly. Furthermore I provide a high level of honest and impartial advice to clients and stakeholders, leading by example in ethical behaviour. I am interested in this role as ICT Director with a strong interest in cyber security with proven management experience in leading responsive, fast paced teams in ICT environments. I have the ability to effectively implement change and translate change initiatives into practical strategies, evaluating progress in change initiatives and making necessary adjustments. Demonstrating a high level of initiative, flexibility and resourcefulness in dealing with uncertainty and change, I am adept in engaging others in change processes and provide clear guidance and support for team members transitioning through change processes.

Persuasive, confident and capable, I have held numerous leadership responsibilities with a high level of competency in leading, managing, training, mentoring and coaching team members to achieve optimal results and service standards. Whilst leading and developing individuals and teams, I provide direction and feedback to others whilst motivating, influencing and engaging team members in the achievement of individual and team goals. For over a decade I have competently led high performing teams, consistently achieving positive outcomes, managing successful projects, improving procedures and client service standards. I am currently leading twenty frontline Support Analysts whilst overseeing the daily operations and delivery of frontline ITS support services to 7500+ Deloitte staff nationally and internationally, ensuring end users receive the best possible service within agreed SLTs. My effective management of the Service Desk team has contributed to ITS’s high CEM results as the Service Desk is the face of IT to the business.

As a results driven and innovative management professional, I am adept in responding to changing demands with a commitment to optimising business processes with experience instigating opportunities for continuous improvement activities to improve outcomes. Dedicated to creating an environment for success, I take responsibility for the expansion of capability in others. In my current role as Senior Manager since 2013, I have achieved exceptional outcomes including:

• Achieved HDI Team Certified Status for the Deloitte ITS Service Desk and 100% certification was achieved for the HDI CSR course which is an industry recognised achievement.

• Exceeding all Service Desk KPIs across the board particularly our FLR rating of over 75%.

• Consistently exceed KPIs and targets on a daily, weekly and monthly basis.

• Suggested a better approach of utilising Service Desk resources such as rolling a secondment into SS Melbourne rather than direct replacement to minimise costs, increase the skills and development of Service Desk staff.

• Executed automation in line with ITS Strategy reduced incoming calls to ITS by at least 2400 calls per month.

• Continually reviewed procedures and processes to enhance support services provided by the Service Centre, recently contributed to the “Transition from PMO to Operations” Release Process and updated the Chat Process driving further efficiencies on the front lines.

• Under my leadership, we are achieving excellent overall monthly results attaining a CEM Rating of 9.3/10 by the Service Desk team alone.

As a confident and highly experienced communicator, I present information with a high level of proficiency both orally and in writing, I am adept in translating complex information coherently and concisely for a range of audiences. As the ICT Support Manager at the RCH, I initiated and coordinated the ITIL Process improvement plan which involved implementing IM, PM & CM across ICT. Our CIO set a goal for ICT to become World Class and State of the Art before we moved into the newly built Children’s hospital. I drove the ITIL implementation programme across ICT. I proceeded to assess our current state and identified gaps along the way according to each ITIL process. Determined to achieve results, we prioritised which processes and tasks to undertake, embarking on building and developing new processes. I facilitated a meeting with the entire department (together) to explain where we were at, where we wanted to go and how we were going to get there. Finally, I conducted a feasibility study to identify an ITSM Tool which would support our People/Processes. Positive outcomes were achieved; Service Desk maturity rating went from lv. 1 to 4 within 6 12 months and our IM, PM & CM Processes went from a process maturity rating of 0 to 4. Due to my actions, I received a commendation from the CIO. We complied with the Victorian Auditor General’s Office in relation to CM moving from 100+ non compliance issues to almost zero post implementation of the CM Process. Audits were now quickly conducted and didn’t consume much time as they did in the past.

At Deloitte a major area was identified for improvement and I was assigned to manage the SA team. The goal was to drive efficiencies within the team and enable lean processes. I embarked on an initiative to automate the Employee Termination Process aimed to reengineer existing processes and leverage existing technology to support these processes via automation, removing manual interaction involving IT staff whenever an employee was terminated for any reason. Due to budget constraints a BA & Project Manager wasn’t available to assist with the requirements gathering, analysis and documenting the AS IS process together with identifying stakeholders involved in the process and working towards a solution. Hence, communicating with personnel within ITS and HR, I documented the AS IS process identifying all ITS and non ITS stakeholders involved in the convoluted process. Once completed, I worked closely with Solutions Architects from the Apps team and the Infra team to design an improved process in compliance with standards and the firm’s global requirement focused on system compliance. The To Be Process was documented together with a design solution. Once the To Be design was achieved, SMEs were identified to assist in achieving the goal of automation. I met with the SMEs Managers to commit resources towards this initiative and aligned it with the 2015 Deloitte ITS Strategy of being Lean and demonstrating Automation. By securing the support of the CIO and my Director, I was enabled to drive this initiative faster. My actions and initiative were commended and contributed to the exceptional outcomes achieved. I am confident in my ability to achieve exceptional results as an ICT Director at the Department of Home Affairs.

Team Leader Sergeant

Achieves Results:

Federal Police

In my experience as a high achiever with the AFP over the past 13 years, I have actively contributed to efficient operations, remaining accountable for the optimal performance of teams and the achievement of desired outcomes. As a self motivated, results and achievement orientated Supervisor and Investigator, I take responsibility for meeting set objectives, facilitating meetings, leading high performing teams, providing expert advice, managing resources, improving systems and procedures whilst ensuring outputs are achieved within the strategic direction of the AFP Furthermore I have consistently received positive feedback from my managers in performance management reviews.

As an experienced and successful investigator, I have achieved numerous custodial sentences from both the Magistrate’s and Supreme courts, regularly receiving compliments from ACT and Commonwealth prosecutors for briefs of evidence. More specifically, while performing the role of sergeant in a police operations environment, I managed a critical incident involving an elderly male suffering severe dementia, who had not returned home from his late afternoon walk. As it was Winter, I quickly recognised the catastrophic consequences to the gentleman and potential risks to the AFP brand, should he not be located promptly. In addition to immediately allocating all available resources at my disposal, I promptly mobilised numerous specialist ones, including Welfare and Police Media and directed those resources in a methodical and organised manner. The matter was successfully resolved later that evening. My key contributions in the search and command of the incident was highly praised by the Specialist Response Group’s tactical commander.

Persuasive, confident and capable, I have held numerous leadership responsibilities with a high level of competency in leading, managing, training, mentoring and coaching team members to achieve optimal results. I have competently performed team leader duties when assuming the role of Detective Acting Sergeant. This leadership experience is in addition to my requirements on a daily basis while deployed in Kirakira. During that time, I was looked upon by the RSPIF and the local community as a leader and the results I achieved while out posted demonstrate my effectiveness in that regard. As an investigative team leader, I provided planning advice and guidance to younger investigators and when required, sought specialised assistance and expertise on their behalf. I assigned appropriately skilled members to assist with tasks, particularly during the early stages of investigations and would respond flexibly to changing priorities and demands My goal was always to best utilise available resources, to mentor, educate and ultimately to further broader team’s objectives and outcomes.

I achieved excellent results as a Participating Police Force (PPF) Advisor in Kirakira on Makira Island in the Solomon Islands. Upon my arrival in Kirakira, I encountered a Royal Solomon Island Police Force (RSIPF) consisting of a PPC, eight experienced Sergeants including three Detective Sergeant and around thirty Constables. Simply walking into such an environment and ‘ordering’ RSIPF officers to tidy up their paperwork or to go and execute a search warrant, would not have been helpful as a few of my predecessors discovered. In fact, that type of ‘micro managerial’ approach was interpreted by the RSIPF as arrogant and had been the cause of considerable resentment towards previous PPF Advisors in Kirakira. I also identified that the local Community did not relate to their RSIPF. Hence over a period of weeks, I engaged with local community leaders and it became apparent that there was no effective relationship between the PPC and the Island’s administrative governor, the Provincial Premier, Thomas Waipa. The Premier and PPC were not on speaking terms despite the fact that, geographically, their respective offices were across the street from each other. Clearly any intelligence led community policing model could not be effective while the two most important Community leaders remained disengaged.

I commenced scheduling regular meetings with the Premier and, over time, built a relationship with him and did the same with the PPC. There was resistance to any suggested engagement between the two men, especially from the PPC. Senior RSIPF officers informed me on many occasions, that there was bad blood between the two men and they would never agree to meet. I continued patiently to foster each relationship and in November 2009, I chaired the first monthly meeting between the two office holders to discuss the Community expectations of the RSIPF and pertinent issues. At the meeting, it was agreed that the meetings would continue on a regular monthly basis. Later, both men privately expressed their thanks and restated their commitment to continuing with the meetings. I remain very proud that I identified the divide between the RSIPF and Community as a major issue and that I was successful in facilitating regular meetings between the two Community leaders. I have been informed that those meetings continued after my tenure on the Island concluded.

Contributes to Strategic Thinking:

I support organisational objectives and ensure my contribution to the achievement of AFP goals, organisational purpose and direction, practicing sound judgement and decision making. Committed to maintaining an awareness of potential implications and impacts, I contribute to the improvement of workplace solutions and strategies, managing internal governance issues including business continuity and risk management. I was deployed overseas to a key international location in a police capacity development role. Once established in country, I identified a major shortcoming in it’s security planning capability. As I was aware of the extensive number of major domestic and international events to which the nation had committed and the potential impact on Australia, I detailed the scope of the deficiency in an executive briefing to National Manager International Operations. The matter is an ongoing issue which continues to be addressed by senior AFP management and the broader Australian Government security network.

I performed a long term leadership role while deployed during which time I was tasked with drafting a three year work plan for my team. In order to meet broader mission objectives, I consulted within my team and with local police management to develop a series of work plans for each work area. The plans were sequenced logically and gave consideration, among other things to cost/benefit and lasting change. This tasking was large and completed within very tight time constraints. The work plan was adopted by the senior leadership group and, while an organic framework, it continues to guide the team’s work outputs. On another occasion as an investigative team leader, I identified a serious issue relating to AFP members legally accessing serious crime scenes, in certain circumstances. After withdrawing my members, I later highlighted the issue in an Executive Minute. The content was subsequently included in a submission to the ACT’s Just ice and Community Safety Directorate and contributed to the introduction of specific crime scene powers for ACT Police.

Cultivates Productive Working Relationships:

Throughout my career with the AFP over the past 13 years, I have constantly sought opportunities to develop and maintain relationships with internal and external stakeholders in pursuit of positive outcomes whilst anticipating and ensuring responsiveness to stakeholder needs. I develop and sustain productive internal and external networks relevant to the business area and seek to develop mutually beneficial relationships whilst anticipating and ensuring responsiveness to stakeholder needs.

While deployed off shore, I identified a critical lack of capacity in event planning and critical incident management. With agreement from the police force I was assisting, I delivered Incident Command and Control training to mid ranking police officers and other disciplined services. Delivering the modified training in a culturally sensitive manner provided me with a unique opportunity to develop many relationships while concurrently developing capacity in the major events planning space. To that end, I escorted six of those officers on a week long trip to Brisbane to participate in a G20 ‘Lessons Learnt’ debrief. Over the week, I formed enduring and productive relationships that continue to serve as a platform for on going international co operation in major event security operations, between our nations.

Shows Personal Drive and Integrity:

Demonstrating a high level of motivation, personal drive and integrity, I uphold the highest levels of professionalism, independence, integrity, honesty, accountability and ethical behaviour, promoting and upholding the AFP Values, Code of Conduct and align business processes accordingly. I critically analyse my own work performance and regularly seek feedback from colleagues or managers. I take personal responsibility for meeting work related targets and objectives and I am prepared to act on negative feedback to improve my performance and particularly as a leader I am aware that my behaviour has a significant impact on the behaviour of others. Committed to professional development and lifelong learning, I consistently seek opportunities for personal growth and have completed training to complement and improve my leadership skills.

Upon request from a prominent community leader, I delivered a short notice presentation to 300 adolescent males. The topic was anger management in the context of critically high levels of localised family violence, especially against women and children. My presentation was very well received and I was asked to return the following year to provide a key note address. On another occasion I performed as the Criminal Investigations’ contact at my resident police station for general duties sergeants and members seeking investigative and legislative, advice and guidance. I actively sought this role to provide younger members, especially, with an approachable and knowledgeable point of contact. I have also acted as interview friend for my team members in PRS interview situations.

Communicates with Influence:

As a confident and experienced communicator with strong interpersonal skills, I regularly liaise with internal and external stakeholders both verbally and in writing on a daily basis including clients, management, team members, government and external corporate organisations. I consistently seek to understand the audience and tailor my communication style and message accordingly, whilst listening carefully to others and checking I understand their views. While out posted to Kirakira in the Solomon Islands, I was invited to dine with the then Prime Minister, his wife and advisers. Prior to leaving the following morning, a Prime Ministerial aid attended the PPF office and told me that the Prime Minister had instructed him to pass on his thanks to me for my company the previous evening and that the Prime Minister enjoyed talking with me.

During an overseas deployment in a remote location, I identified a fracture in the relationship between the provincial police Commander and the head of local government, the Provincial Premier. The dysfunction in this key relationship had prevented any formal dialogue between the police and its citizens, for years. After establishing personal relationships with both men, I arranged and chaired a meeting between the two which concluded with both men resolving to continue to meet on a regular basis, thereafter.

Technical Knowledge and Skills:

As a Detective my designation is only awarded to investigators who have demonstrated, consistently, sound decision making, specialist knowledge of contemporary investigations methodologies, superior knowledge of the law and the ability to generate high quality briefs of evidence for protracted and complex investigations. While an investigator in Criminal Investigations portfolio, I was assigned the role of case officer for a major fraud investigation involving a high profile semi public institution. The matter involved political sensitivities and was listed by AFP management as a regional priority. The investigation was complex and protracted, with around 600 separate charges being proffered resulting in a guilty plea and custodial sentence for the offender. At the conclusion of the trial, a letter of commendation was sent to the ACT’s Chief Police Officer from the Deputy Director of the ACT DPP. The author praised my role throughout the prosecution process and described the brief of evidence as most well compiled and comprehensive he had prosecuted.

EL1 Tax Team Leader - Australian Tax Office

My in depth knowledge and vast experience in taxation, superannuation, accounting and legislation has been utilised in numerous roles at the ATO spanning 19 years. While performing a technical leadership role, I produced high level policy advice by authoring ATO ID 2014/25 (deposit a guarantee or indemnity subject to section 230 460). I delivered technical guidance and direction to an IA Officer against an objection decision to a private ruling, specifying that a severance scheme in the electrical industry was not a unit trust under Division 6C of ITAA 1936. After the objection decision, the taxpayer appealed to the Federal Court, where the Court decided the taxpayer was a unit trust. The Commissioner appealed to the Full Federal Court and was successful. The High Court dismissed an appeal against the Full Federal Court decision.

I understand the challenges faced by Australian small business, upholding a fair approach when making decisions based on evidence and best practice. A particular taxpayer wrote he was 'pleading for Clemency', 'relief from the bullying tactics of the ATO' and 'requesting a Ministerial Inquiry.' I reviewed another team's conduct during the review/audit process and treatment of the taxpayer. There was also an ongoing objection to the decision, outside the complaint scope. Additionally the taxpayer was displeased with not been provided with further opportunities to provide supporting evidence. I set up an action plan which included contacting the taxpayer to establish the complaint facts. The taxpayer suffered from a car accident, death of wife and we deemed that he was not conducting a business. Upon reviewing the review/audit process, I found the audit team followed correct policies and procedures. I investigated phone calls and other communication between both parties for breaches of professional and ethical standards found in the Taxpayers' Charter, both standards were met. I advised the taxpayer the complaint hadn’t been upheld and explained the reasons for my decision. If he was not satisfied, I outlined his rights, including contacting ATO Complaints or the Inspector General of Taxation. After listening to my reasons, the taxpayer was satisfied with my decision.

I recently assisted a Team Leader working with small business taxpayers within CEG, exercising sound judgment aligned with strategic direction whilst setting priorities and developing strategies to manage 90 100 pre issue review/audit cases on hand with further 10 25 unallocated cases. Upon my arrival, I identified most aged cases were suspected of fraud by a third party or tax practitioner. Many team members sought to establish and confirm the perpetrator which was in fact the role of PGH investigations. By organising case workshops, influencing senior staff and undertaking casework, I successfully transformed their mindset to follow PS LA 2008/11 by referring to PGH once identifying fraud by a third party or tax practitioner. Moreov er I improved processes by removing the requirement to obtain identity theft questionnaires from taxpayers and complete submissions, conduct internal bank notice searches prior to issuing bank notices and creating an efficient approval process. Under my leadership for the periods November 2018 to February 2019, the team reduced time taken to complete each case from 10.06 to 9.37 hours, completed 305 reviews and 164 audits, maintained a strike of 84 per cent and reduced escalation rates from 50 to 40 per cent; prevented refunds or raising debt of $9.7M ($59K per audit).

Whilst working in the Small Business Call Centre and Employer Obligations, I discovered a practitioner had committed tax evasion, unbeknown to the taxpayer of advanced age and ill health. The practitioner failed to disclose distributions from a unit trust, declaring the distribution exempt dating back to 2002. Given the taxpayer’s situation, ATO management was uncertain about proceeding, however I assured them I would use sensitivity. My approach of building, developing and maintaining a strong relationship enabled the practitioner to outline and acknowledge inaccurate reporting, therefore uncovering the extent of the evasion and spent considerable time and resources on the issue. After the taxpayer’s barrister and a dispute resolution firm intervened, I presented why the distributions were not exempt and my findings of evasion to them. They acknowledged the strength of my position and submitted a voluntary disclosure in full for the $1million tax liability. Due to the numerous egregious issues, I followed up with ATP on the agent’s actions.

Analyst

Dear Sir/Madam,

As a highly experienced Business Analyst with a high level of expertise in providing business analysis, consulting with key stakeholders to identify business requirements and contributing to the enhancement of business systems, I write with great interest to be considered for the above career opportunity at the Department of Justice as recently advertised

I am interested in undertaking the role as Senior Business Analyst with the Department of Justice with the desire to work as part of a newly established, multidisciplinary team responsible for digital product definition, development, implementation, maintenance and enhancement, leading the review and analysis of the Division’s business requirements, intentions, services, processes and information needs to identify changes that lead to business improvements. I possess a sound knowledge of full system development life cycle, it’s typical phases, the deliverables within the phases and the Business Analysts role within the phases coupled with a sound knowledge of programming, system design, IT infrastructure and database concepts.

Maintaining a strong focus and motivation even when faced with setbacks or difficult circumstances, I am resilient, optimistic and persistent when resolving barriers to achieve positive outcomes. Responding appropriately to criticism and conflict situations, I am able to minimise conflict in high pressure environments and support staff in times of crisis. When working for UK based Auto Enrol Project, I was tasked to obtain requirements from UK clients to analyse and provide solutions, as the pending deadline was nearing it was really difficult to get anything from them. Additionally the time difference was one of the key conflicts. As we were receiving half or no requirements, we started to have meeting with their SME and business users. I was required to work in UK time to organise phone conversations to gather requirements over phone. SME and business users were helpful and co operative once they cleary understood the benefits of automation. As a result, the project was completed successfully to the expectation of the Programme Manager.

Demonstrating myself to be a resourceful team member, I have been instrumental in contributing to high performing teams, forging strong relationships with colleagues and management. My key strengths include building trusting relationships, maintaining cultural sensitivity and building a positive rapport with a diverse workforce in multicultural settings. I develop and sustain productive internal and external relationships, anticipating and ensuring responsiveness to stakeholder needs. As a team member, I am mindful of my role and the roles of others to ensure successful outcomes.

While working on the SuperStream project which was one of milestones in Super Choice, I was asked to take responsibility to design gateway solution working collaboratively with Solution architect and Sprint team and provide regular updates to management. I performed all tasks effectively, remained very diplomatic while working with both teams and management. When trying to gain requirements from management, I discussed the design with solution architect team, where I always need to tone down architect team as they use to get over excited to use the latest and fancy stuff. I conveyed that information to sprint teams in a understand able way. Furthermore while being casual with sprint team, I ensured the message was sent to them while giving updates to management team. As a result the project went successfully and now Super Choice is in two gateways in Australia in SuperStream.

Demonstrating a sound understanding of negotiation position and a clear grasp of key issues, likely arguments and areas for compromise, I understand organisational objectives and negotiates from a position of authority and credibility with the capacity to influence others and frame arguments persuasively. Remaining composed rather than confrontational or defensive, I show a commitment to positive outcomes and resolution of issues despite difficult relations when dealing with internal and external stakeholders. Effectively liaising, negotiating and resolving conflict with colleagues and clients from a diverse range of backgrounds and cultures, I possess a sound appreciation of and respect for cultural differences.

Whilst working on the Single Touch payroll project, I handled 23 clients, took responsibilities to gather requirements analyse them and provide with a solution that is agreed by Client and Super Choice. Furthermore I ensure they were onboarded successfully after completing end to end testing with the ATO. I was a main interpreter between Super Choice and clients, so I played a key role in getting involved in sprint planning meetings and ensure the sprint team understands requirements carefully. Moreover I encouraged sprint team members to express their view regarding solutions that are provided. Additionally I ensure that all tasks are prioritised and completed. SuperChoice management and clients have expressed that they are happy with the tasks I have performed.

As an articulate, confident and highly experienced communicator, I accurately present information with a high level of proficiency both orally and in writing with proficiency in translating complex information coherently and concisely for a range of audiences. Communicating meaningfully with internal and external stakeholders, I represent the work area professionally and with diplomacy whilst tactfully articulating organisational vision and key requirements.

I possess exceptional problem solving and analytical skills with the ability to use sound judgement and devise the best possible solution within cost and time parameters. Moreover I possess a keen eye for detail with an understanding of how processes work with the ability to resolve problems through process analysis and systematic thinking. I use my analytical skills daily in the planning and organising of workloads, managing and developing processes and procedures effectively. I have used my ability to diagnose and analyse situations and develop a workable solution to meet the needs or issues that arise. While working for Single File upload, clients were struggling to maintain different format files, hence clients were experiencing challenges to maintain multiple files and in handling any changes. I was allocated responsibility to resolve this issue. After discussing with clients and internal SME’s, I designed an alternate solution called as single file upload, that would help clients to maintain it easily. Super Choice kernel clients were pleased with the design and solution, as it reduced 20% of administration tasks who undertakes data modification to upload files.

While working on a super stream project for SuperChoice as a Technical Business Analyst, various clients expressed interest in signing up for this project. In order to implement SuperStream procedures, SuperChoice needed to make major changes to some of its existing business process and implement new processes. In order to achieve positive results, I utilised a highly organised approach which helped me to effectively handle sixteen clients’ requirements. I took various action which involved building a framework to make my life easier using six key steps which involved (i) gathering requirements; (ii) analysing requirements; (iii) documenting requirements; (iv) getting sign offs on requirements; (v) monitoring and tracking requirements; (vi) managing and changing requirements. I was commended by the management team for my ability to successfully manage customer needs and ensure the requirements are managed during the project lifecycle.

I have utilised high level project management skills with proven ability to creatively problem solve and think strategically whilst coordinating major projects from project conception through to the implementation phase, consistently implementing solutions on time and budget whilst meeting project specifications. I have prepared project plans, schedules, documentation and tracked progress through all stages to ensure on time delivery whilst meeting project objectives. While working on Single Touch Payroll project I had to work on a transaction of database from Oracle to Postgres from Feb 2018 to June 2018. I performed technical tasks to move the database from Oracle to Postgres, within limited budget and resources within tight deadlines. While working for STP, I ensured that this project is handled successfully with limited resources and budget. Thanks to DBA and tester who assisted me in undertaking this project successfully. Management appreciated my actions and efforts whilst working on this project within limited budged and resources.

During my work on the Single Touch Payroll project, I assisted in onboarding forty six clients, however this presented challenges as it was becoming difficult to accurately obtain their requirements and understand their needs. In order to overcome this obstacle, I played a key role in developing and implementing a new template which was a major change. The new template was highly commended and has helped us saved more time and provided a much needed structure into the requirements gathering process.

Dedicated to upholding and promoting your vision, I understand that the Department of Justice delivers legal, court and supervision services to the people of NSW by managing courts and justice services, implementing programs to reduce crime and re offending, managing custodial and community based correctional services, protecting rights and community standards and advising on law reform and legal matters. I am keen to expand my experience working in a team of professionals whilst adhering to the NSW Public Sector Code of Ethics and Conduct, upholding the core values of integrity, trust, service and accountability.

Find attached my résumé which further details my skills, experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my suitability for this exciting opportunity as a Senior Business Analyst. Feel welcome to contact me on phone or email should you have any questions.

Yours sincerely, Jackson Peters

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