GOVERNMENT EXAMPLES [NSW GOVERNMENT]

GOVERNMENTRESUMES www.governmentresumes.com.au

NEW SOUTH WALES GOVERNMENT EXAMPLES

Since 1995 our team of expert writers have prepared thousands of Selection Criteria, Targeted Questions & Capability Statements for clients seeking jobs in the Education Industry and Not-For-Profit Sector, Local, State and Commonwealth Government with a 98.5% success rate.

Government Resumes Pty Ltd Š All material is copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review as permitted under the Copyright Act, no part may be reproduced, stored in a retrieval system, photocopied, recorded or otherwise without prior written permission.

0429 999 888 R

É S U M

janine-smith@justice.nsw.gov.au

87 Brown Street, Crescent Head NSW 2440

É

Janine Smith CAREER OBJECTIVE Having demonstrated exceptional results as an accomplished management professional, I am keen to continue my support to Corrective Services NSW in a new position as a Manager Offender Services & Programs. Self-motivated with a high level of initiative, I have demonstrated a proven track record of achievement as Acting Manager Offender Services & Programs which included collaboration with senior members of Corrective Services operations. I am confident I would make a positive contribution to the Offender Management & Program branch; I embrace the opportunity to manage and lead a team of OS&P staff in the delivery and implementation of services and programs to offenders within allocated correctional centres.

QUALIFICATIONS & TRAINING 2016 - 2018 2017 2013 2011 2005 1981

Bachelor of Social Science (Social Welfare) Certificate IV in Correctional Practice Diploma of Nursing (Enrolled Nurse Upgrade Medication Endorsement) Diploma of Community Services (Case Management) Certificate IV in Workplace Training & Assessment Enrolled Nurse Hospital Training Program

Charles Sturt University CSNSW RTO Australian College of Nursing TAFE NSW TAFE NSW Singleton Hospital

PROFESSIONAL DEVELOPMENT 2019 2019 2019 2017 2016 2016 2016 2016 2016 2016 2016

Emotional EQ Maintaining Professional Boundaries - REAP Introduction to Return to Work Coordinator Valuing Diversity & Aboriginal Cultural Inclusion RUSH Program Training Level of Service Inventory Assessment Training Aboriginal Cultural Awareness Suicide Awareness & Prevention Assist Offenders to Change Drug and Alcohol Use Contribute to Workplace Safety Assess & Respond to Individuals at Risk of Suicide

2016 2016 2016 2015 2015 2015 2015 2015 2015 2015 2015

Plan & Conduct Group Work Activities Conduct Interviews Maintain Security Creative Groupwork Program training Groupwork Facilitation Cognitive Behavioural Therapy Program Undertake Case Management Awareness of Managing at Risk Offenders Managing Yong Adult Offenders EQUIPS Domestic Abuse Program Training EQUIPS Addiction Program Training

KEY SKILLS & COMPETENCIES • • • • • • •

Proven leadership and decision making ability and the ability to manage large multi-disciplinary teams across multiple locations.

Sound knowledge and understanding of contemporary correctional concepts, principles and practices in the provision of services.

Current understanding of the principles of case management of offenders, classification, security levels and incarceration placement.

Demonstrated ability to undertake the communication, negotiation and resolution of conflict within high-pressure environments.

Demonstrated managerial and operational experience relating to service and program delivery to a wide range of stakeholders.

Ability to balance the strategic aspects of overall operations with the daily management and demands of a multi-disciplinary team.

Experience in the optimisation of resources in a challenging and dynamic environment, maintaining standards of service delivery.

AWARDS & ACHIEVEMENTS Current 2019 2013 2011 2007

NSW Justice of the Peace (218872) Academic Excellence CSU Length of Service 30 Years NSW Health Nominee for Outstanding Contribution NSW Health Employee of the Month NSW Health

EMPLOYMENT HISTORY Jul 2015 - Current

CORRECTIVE SERVICES NEW SOUTH WALES | www.correctiveservices.justice.nsw.gov.au Kempsey, New South Wales

Jul 2017 - Current Oct 2018 - Current Dec 2017 - Jan 2018 Jul 2015 - Jul 2017

Senior Services and Programs Officer Acting Manager of Services and Programs Acting Manager of Services and Programs Services and Programs Officer

Corrective Services New South Wales is a division of the Department of Justice of the Government of New South Wales, Australia. CSNSW is responsible for the State's prisons and a range of programs for managing offenders in custodial settings and the community. The agency traces its origins back to 1788, when NSW was founded as a penal colony.

Senior Services and Programs Officer (Jul 2017 - Current) Responsibilities: • Ensure the delivery of interventions and the coordination of resource allocation to enable all services and programs to run optimally.

• Provide extensive, expert, advice to the Manager of Services and Programs regarding the custody and community-based interventions, maintaining a keen focus on all relevant legislative requirements, policy implementation, monitoring and evaluation.

• Provide leadership and expertise in the sustainability of contemporary approaches to custody and community-based interventions.

• Develop, implement and review frameworks and state-wide projects that promote robust practices, strong relationships and partnerships with a wide range of colleagues to achieve consistent implementation of processes in an effective and efficient manner.

• Provide analysis, review and strategic advice to the Manager of Services and Programs, including advice regarding the effective preparation of complex reports and submissions, particularly those of a sensitive nature in an effective, efficient, manner at all times.

• Oversee and undertake the Management of service standards across Offender Services & Programs (OS&P) in an effective manner.

• Undertake the analysis of performance against agreed standards and measurement of service responsively according to the needs of the client and the wider community, referring only major and critical issues to the Manager of Services and Programs for decisions.

• Plan and provide supervision to staff, facilitating numerous group meetings which included training and development components.

• Address issues presented by individual staff members, including underperformance, identifying areas of improvement and change.

• Participate in community forums to develop processes for sharing staffing resources across areas in an effective and efficient manner.

• Initiate and oversee the recruitment of mentors for staff undertaking development opportunities in an efficient, timely, manner.

Achievements: • Maintained an ongoing contribution to the implementation and success of ‘Benchmarking’ at Mid North Coast Correctional Centre through the effective consultation and feedback with Centre Management attending Operational review meetings in a timely manner.

• Supported in the reinstatement of OS&P as part of the Risk Intervention Team reclaiming our role as part of the multi-disciplinary team.

• Advocated, in partnership with the Case Management Unit, to facilitate therapeutic programs for Special Management Area Placement (SMAP) offenders through a meeting to address and brainstorm the issues of competing priorities, i.e. CSI productivity.

• Actively assisted and supported the Mid North Coast Correctional Centre Case Management Unit, offering direction to Senior Case Managers, Case Managers and Functional Managers, including LSI-R validity support, LSI-R assessment reviews and report/referral tasks.

• Collaborated with a colleague to design a two-out program facilitation model to trial under review of the State-wide Programs Unit.

• Undertook the promotion of a work culture based on integrity and professionalism both within the organisation and in external dealings, ensuring others maintain a working understanding of the legislation and policy framework within which they operate.

• Consistently ensured that accountabilities are exercised in line with government and business goals, overseeing quality assurance practices and providing timely, constructive and objective feedback to staff to enhance and encourage a positive work environment.

Acting Manager of Services and Programs (Dec 2017 - Jan 2018 & Oct 2018 - Current) Responsibilities: • Maintained responsibility for managing Offender Services and Programs Team at Mid North Coast and Grafton Correctional Centres, Intake & Transient Centre, Balund-a Program in an effective and efficient manner, ensuring all information is accurate at all instances.

• Scheduled and facilitated therapeutic programs and activities in both custodial and community settings from Tweed Heads to Forster.

• Supported the Manager Offender Services and Programs (MOSP) to perform a range of functions.

• Negotiated with multiple stakeholders such as community corrections, custodial corrections, case management and offenders.

• Managed MOSP within the designated geographic area and ensure resources are organised and monitored according to legislation.

• Monitored the facilitation of programs to reduce the risk of re-offending and report issues directly to the Regional Support Manager.

• Developed and maintained partnerships with various agencies to promote the proper implementation of legislation and policy.

EMPLOYMENT HISTORY CONT’D… Achievements: • Demonstrated an advanced level of capability, such as taking initiative and acting in a decisive way; exercising due diligence to ensure work health and safety risks were addressed, model the highest standard of integrity and demonstrating respect for public resources.

• Participated in the recruitment of ongoing Services and Programs Officers in an effective and efficient manner at all times and instances.

Services and Programs Officer (Jul 2015 - Jul 2017) Responsibilities: • Effectively managed, planned and coordinated the allocation and application of various resources within a custodial operational area.

• Contributed to the reduction of recidivism and increase in community safety through the development of service interventions.

• Delivered accredited and approved programs to inmates and offenders within various correctional centres or community locations.

• Ensured effective case management practices, assessment and case allocation, were consistent with policies through court reports.

• Gathered the approval of case plans to ensure all departmental standards in the provision of accurate and effective advice to courts.

• Maintained and managed the the supervision of court orders to achieve quality outcomes for offenders in an effective manner.

• Contributed to the screening, assessment, support, case management and associated reporting of various inmates and offenders.

• Delivered a wide range of programs to inmates and offenders, including health promotion and harm reduction strategies, pre-release services and the delivery of referrals to community based agencies as required, ensuring all tasks are undertaken in a timely manner.

• Undertook individual interventions for offenders, resolving critical situations by providing information, expertise referrals and support.

• Maintained accurate and current documentation on all offenders within their case files and case notes, in accordance with the current standards required on the Offender Integrated Management System, ensuring all information is maintained as accurately as possible.

Achievements: • Modelled the highest standards of ethical behaviour and reinforced the same in members of staff, team members and other personnel.

• Tailored communication to the audience, monitoring non-verbal cues and adapting where necessary to enable effective services.

• Made efforts to implement sound risk management principles and strategies, recognising talent and developing team capability.

PREVIOUS WORK HISTORY 1998 - 2015 1998 - 2015 1998 - 2015 1998 - 2015 1998 - 2015 1998 - 2015 1998 - 2015 1998 - 2015 1998 - 2015 1996 - 1998 1986 - 1990 1984 - 1986 1983 - 1984 1981 - 1983

NSW HEALTH NSW HEALTH NSW HEALTH NSW HEALTH NSW HEALTH NSW HEALTH NSW HEALTH NSW HEALTH NSW HEALTH VENEPUNCTURE PATHOLOGY VEGETABLE CREEK HOSPITAL TAMWORTH BASE HOSPITAL CARITAS CHRISTI HOSPICE SINGLETON DISTRICT HOSPITAL

Discharge Planner - Care Coordinator GP Clinic - Emergency Department Auditor - Medical Records Adult Inpatient Follow Up Phone Calls Adult Aboriginal 48hour Follow Up Phone Calls Temporary Assistance Program Coordinator Advanced Care Directive Information Provider Chair/Convenor Multi-Disciplinary Team Endorsed Enrolled Nurse - Clinical Technical Officer Enrolled Nurse Enrolled Nurse Enrolled Nurse Enrolled Nurse Trainee & Enrolled Nurse

PRO FE SSIO NAL REFEREE S Kieren Shea

Michelle Paynter

Majid Marashian

Regional Support Manager (North) Department of Justice  Kieren.shea@justice.nsw.gov.au  (02) 4993 5367  0428 616 412

Governor Grafton Intake and Transient Centre  michelle.paynter@justice.nsw.gov.au  (02) 6642 0301  0407 028 381

Governor Mid North Coast Correctional Centre Kempsey, New South Wales  (02) 6560 2700  Majid.Marashian@justice.nsw.gov.au

0433 555 333

j-smith@gmail.com

98 Angelson Place, Glenwood NSW 2768

R É S U M É

Jennifer Smith CAREER OBJECTIVE Having demonstrated exceptional results as an accomplished project support and client support professional, I am actively pursuing an exciting position as an Assistant Project Officer at the Department of Communities and Justice with the desire to undertake new challenges in the public service. Self-motivated with a high level of initiative, I have demonstrated a proven track record of achievement in design, implement and coordinate projects that deliver key objectives and outcomes and client needs. I am confident I would make a positive contribution to the Strategy, Policy and Commissioning Division with the ability to support the design and implementation of a range of projects, in line with the directorate’s responsibilities, which improve service delivery or operations and contribute to better outcomes for individuals, families, groups and communities.

KEY SKILLS & COMPETENCIES • • • • • • • •

Design, implement and coordinate projects that deliver effective outcomes and meet client service delivery needs Work collaboratively with internal and external stakeholders Excellent communication and interpersonal skills Build and nurture relationships with people at all levels Support project team to complete tasks and project plans Review and improve government policies and procedures Research and analyse current/emerging issues and trends Develop, scope and prepare project plans and briefs

• • • • • • • • •

Review, improve and implement systems and processes Coach and mentor a team of client service team members Prepare status updates, reports, budgets and discussion papers Undertake research and analysis to support project development Liaise with other divisions and non-government stakeholders Prepare project-related documents for key stakeholders Improve processes to ensure good business outcomes Apply project management framework and methodologies Understand and apply government policies and legislation

AWARDS & RECOGNITION 2018

STAR AWARD | Received award for Excellence as a Customer Service Officer at the Child Support Agency for demonstrating Service and Beyond, Teamwork, Positive Attitude and Respect

COMPUTER & TECHNOLOGY SKILLS • • • • • •

Cuba (Child Support System) Customer First (Child Support System) MS PowerPoint MS Word MS Excel MS Access

• • • • • •

MS Outlook PCRM Oracle Database Management System SAP Enterprise Resource Planning Software Cisco Telephony System Various Systems & Software

QUALIFICATIONS & TRAINING 2006 - 2008 2007 2007 - 2019

Bachelor of Business Management Certificate III and IV in Customer Contact Resilience, Customer Aggression & Multicultural Customer Service Workshops

University of Western Sydney Department of Education Child Support Agency

WORK HISTORY - PUBLIC SERVICE Aug 2007 - Current

DEPARTMENT OF HUMAN SERVICES, CHILD SUPPORT AGENCY Parramatta, New South Wales Service Officer

The Department of Human Services, Child Support Agency administers the Child Support (Assessment) Act 1989 which sets out the calculation of child support, based on a formula encompassing the income of the parent/s, care arrangements of the children, ages of the children, other dependents and a number of other factors and the Child Support (Registration and Collection Act) 1988 regarding to the transfer and collection of the calculated payments, including enforcement of unpaid amounts.

Responsibilities: • Provide exceptional customer service to separated parents and the wider community, handling enquiries phone and assist them in providing them with clear, concise and accurate information • Assist customers face-to-face at the counter with general enquiries and provide information about their child support assessment.

• Maintain a current knowledge of all relevant policies and procedures, adhering to the APS Code of Conduct and policies • Provide excellent customer service over the phone and use effective collection strategies to collect child support payments and debts from customers whilst providing them with support available via external agencies based on their circumstances.

• Utilise Operational Blue in order to refer customers relating to their individual and specific circumstances.

• Liaise with other departments within the Department of Human Services and other external agencies as required.

• Active team member within the Mainstream services and achieve team monthly targets by meeting the National Benchmark Level.

• Utilise ATO systems to conduct systems searches to update customers’ incomes, track employer declarations or trace customers.

• Contribute as a key member of the Change of Assessment Team (COA), assist customers with their assessment enquiries and identify reasons for a special assessment required rather than administrative assessments.

Jun 2007 - Jun 2007

DEPARTMENT OF AGEING, DISABILITY & HOME CARE (DADHC) Burwood, New South Wales Receptionist

The Department of Ageing, Disability and Home Care NSW (ADHC) is a division of the Department of Family and Community Services in the Government of New South Wales that is responsible for the provision of services to older people, people with a disability, and their families and carers in the state of New South Wales, Australia.

Responsibilities: • Answered phones on switchboard and direct calls to staff, team and external departments such as Centrelink, Department of Community Services (DOCS), schedule appointments, book meeting rooms and check for availability of rooms for training sessions.

• Provided assistance to internal staff with issuing cab charge dockets, time sheets and other tasks as required.

• Performed a wide range of general clerical duties such as filing, photocopying, faxing and mail sorting.

Jul 2007 - Aug 2007

DEPARTMENT OF HOUSING NSW Bankstown, New South Wales Administration Officer

The Department of Housing NSW is a division within the Department of Family and Community Services, providing a range of housing solutions that include Public Housing, Community Housing and Aboriginal Housing. Housing NSW works with the community, industry and individuals to provide a range of housing solutions to meet the needs of today’s community.

Responsibilities: • Reviewed Rentstart applications for clients applying for rental assistance and bonds as part of the Access and Demand team.

• Provided assistance to people in the private rental market and completed client identification checks to assess applications.

• Conducted identification checks, reviewed applications as per guidelines to determine eligibility of clients according to procedure.

• Make decision to provide/approve rent assistance for two weeks or approve payment of bond based on the client’s circumstances • Contributed as an active member of the access and demand team, assisting other team members with filing and photocopying.

• Assisted clients with enquiries at the counter and communicate with clients face-to-face during their interview in the process of assessing their rent start application(s).

WORK HISTORY - PRIVATE INDUSTRY Jan 2006 - Apr 2007

PRESTIGE INTERNATIONAL Juniper Networks Project | Surry Hills, New South Wales

Sales/Claims Officer Responsibilities: • Generated and forwarded quotations using Juniper PCRM as member of the APAC Renewal Team.

• Initiated renewal reminders to Juniper Partners before expiry of contracts or upon expiry by using MS Desktop Planner extensively.

• Liaised with management, partners and internal administration staff, distributors, resellers in relation to quote information.

• Update Juniper Partners and Distributors about changed policies and procedures for current Contract Renewal Process.

• Demonstrate a high level of attention to detail during quotation formatting adhering to Quality Assurance checks • Analyse current market opportunities for each quarter and prepare minutes for the weekly team meetings.

• Ensure Purchase Orders match with the generated quotations, request for amendments when needed.

• Conduct conference calls with Senior Management at Juniper and Partners to discuss current • Prepared Power Point Presentation for the Sales Forecast and Focus Day meetings each quarter.

• Set, reviewed and achievied monthly sales targets and sought market opportunities in each quarter.

• Helped in the preparation of Welcome Letters when contracts were set-up.

• Further enhanced MS PowerPoint and MS Excel skills in the workplace.

Jan 2005 - Jan 2006

DATACOM SYSTEMS - CISCO TECHNICAL ASSISTANCE CENTRE (TAC) North Ryde, New South Wales

Customer Service Officer Responsibilities: • Handled a range of technical queries from Corporate Cisco customers via phone and e-mail.

• Assumed accountability for logging cases to the appropriate engineering team.

• Routed and escalated calls as and when required to Senior Managers.

• Compiled and created new cases in the database (Oracle) for Cisco customers.

• Assisted customers with complex issues using concise problem solving and note-taking skills • Liaised with the staff at Cisco Logistics on a daily basis to enquire about ETA’s, Site Location Support.

• Assisted customers with password reset on web-help@cisco.com as part of the Service Relations Team • Complied cases for customers with licensing issues such as issuing licences key for a device.

Achievements: • Awarded “Agent of the Month” in Aug 2005 and Oct 2005.

• Received letter of appreciation from a customer for providing exceptional customer service.

Apr 2004 - Oct 2004

DR S. SINGH, GENERAL PRACTITIONER Leichhardt, New South Wales

Medical Receptionist/Secretary Responsibilities: • Performed front desk reception and client service, screening incoming telephone calls.

• Scheduled appointments, using effective time management skills.

• Accurately batched and distributed (Medicare and patient) and filing Medicare receipts.

• Compiled and prepared medical purchase requisitions including equipment and supplies.

• Positively interacted with patients on a daily basis, maximising patient satisfaction.

• Compiled, prepared and filed medical correspondence, general correspondence, reports and briefs • Accurately recorded and filed patient information, both electronically and hard copies • Liaised with government, medical and X-ray departments, patients, doctors, specialists and laboratories.

• Undertook stationery stocktakes monthly, noting, recording and ordering supplies.

• Received and processed incoming and outgoing mail, purchasing and monitoring postage.

EARLIER WORK HISTORY Jun 2003 - Oct 2003

WESTPAC CORPORATION Sydney City, New South Wales Bank Teller

May 2002 - Aug 2003

ING DIRECT Sydney City, New South Wales Claims Officer - Temporary Work

Apr 2000 - Apr 2002

HEALTH SERVICES AUSTRALIA Surry Hills, New South Wales Customer Service Officer

PERSONAL DETAILS Nationality: Languages: Health: Licences: Interests & Hobbies:

Australian Fluent English and Hindi Excellent, physically fit, non-smoker Current Driver’s Licence Reading, movies and spending time with my children

PROFESSIONAL REFEREES Caroline Gillespie Team Leader Child Support Mainstream Services Department of Human Services  (02) 8633 5184  0498 034 667

Timothy De Silva Team Leader Child Support Mainstream Services Department of Human Services  (02) 8633 5092  0401 761 547

Michelle O’Sullivan Team Leader Child Support Mainstream Services Department of Human Services  (02) 8633 5076

0415 777 444

alyson-hannaford@yahoo.com

R É S U M É

Alyson Hannaford CAREER OBJECTIVE Having achieved a high level of competency as an accomplished business development and marketing professional, I am actively pursuing a challenging new career opportunity as a Business Development Manager at TAFE NSW where I can utilise my extensive experience gained over the past 18 years in a variety of industries. Leading by example and achieving exceptional results in senior roles such as National Partnership and Sales Manager, National Partnerships and Regional Manager, Acting Manager, Program Manager and Program Coordinator, I have demonstrated proficiency in the overall development and execution of innovative strategies to deliver continued marketing and business acquisition objectives whilst strengthening a strong working environment within a motivated and cohesive team.

Confident I would make a positive contribution to your team, I embrace the opportunity to acquire new business opportunities in line with the TAFE sales strategy, collaborating with business stakeholders and identify new opportunities, networking and following leads which meet the customer expectations whist achieving multiple business objectives.

KEY SKILLS & COMPETENCIES • • • • • • • • • • • • •

Provide operations leadership and management Develop strategic initiatives and strategic direction Lead, motivate, train, coach and empower staff Manage and review human resource requirements Manage finance and accounting functions Improve resource allocation and management Project and program management on time and budget Engage and network with industry and peak bodies High level relationship building and sustainability Upholds a clear vision and manages cultural change Develops and implement initiatives and drive innovation Meet all regulatory and compliance requirements Analyse budgets, financial trends and forecasts

• • • • • • • • • • • • •

Provide recommendations to enhance performance Market analysis and drive new business opportunities High level of integrity, dependability and results-driven Develop and manage budgets and minimise expenditure Seeks customer feedback to attract and retain staff Instils a positive culture and drives business reform Actively contributes to income and revenue goals Meet and achieve departmental performance targets High level conceptual, analytical and writing skills Understands and applies government legislation Ability to meet deadlines and conflicting priorities Capacity to resolve issues and develop procedures Maintain performance against strategic plans

TERTIARY QUALIFICATIONS 2003 - 2005

MASTER OF BUSINESS ADMINISTRATION (MANAGEMENT INFORMATION SYSTEMS) IIUM Graduate School of Management

1996 - 1999

BACHELOR OF ENGINEERING (COMPUTER SCIENCE) Sir M. Visvesvaraya Institute of Technology

EMPLOYMENT HISTORY Oct 2009 - Current

UPSKILLED | www.upskilled.edu.au Sydney, New South Wales

Jan 2018 - Current Oct 2015 - Current Oct 2009 - Current

National Partnership and Sales Manager National Partnerships and Regional Manager Regional Manager

A leader in the provision of outstanding online programs, ranging from certificates, diplomas and bachelor’s degrees, Upskilled is synonymous with innovating the way participants are able to develop their professional skills across three delivery modes. Upskilled is a noted specialist in facilitating access to schemes that exists to target capability shortages in many sectors of the Australian workforce.

National Partnership and Sales Manager (Jan 2018 - Current) Responsibilities: • Lead, manage and inspire the work of a wide range of teams situated on a national scale, providing effective advice to improve services.

• Support Senior Managers to develop and drive partnerships with internal and external stakeholders to achieve maximum results.

• Ensure the team has the right resources, skills and development opportunities to achieve business goals and strategy, overseeing the coordination and review the work of the team to ensure the most effective and collaborative use of the resources and services.

• Oversee and undertake the effective and efficient transition of resources between various teams and departments when required.

• Ensure collaboration and effective working relationships are maintained with all other areas of business and overall operations.

• Achieve growth and consistently meet sales targets by successfully managing the sales team and liaising with all incoming contacts.

• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence in the market.

• Oversee the recruitment of sales team members, set objective and undertake the coaching and monitoring of sales representatives.

• Build and promote strong, long-lasting customer relationships by partnering with them and efficiently understanding their needs.

• Present sales, revenue and expenses reports and realistic forecasts to the management team to identify areas of improvement.

• Identify emerging markets and market shifts while being fully aware of new products and competition status to provide services.

National Partnerships and Regional Manager (Oct 2015 - Current) Responsibilities: • Oversee and maintain responsibility for maintaining relationships among business partners, ensuring effective working relationships.

• Develop and design a wide range of strategies to increase revenue for the company, implementing innovative solutions and ideas.

• Develop and maintaining business relationships, designing policies to allow partnerships to thrive within the operational environment.

• Identify opportunities for new partnerships with new and existing relationships, stakeholders and internal and external contacts.

• Strengthen and enhance existing relationships and collaborations through supportive networking, proactive liaison and viable contact.

• Build and sustain a wide range of professional networks, providing new advice on current initiatives, supporting overall service delivery.

• Negotiate and enforce contracts, interpreting a wide range of various clauses involved in contracts, identifying areas of improvement.

• Monitor changes in legal regulations, developing and executing plans for strategic growth to enhance and improve service delivery.

• Conduct and undertake extensive market research for partnership opportunities, liaising with potential partners to develop relations.

Regional Manager (Oct 2009 - Current) Responsibilities: • Operate closely with businesses, assisting current business managers and individuals in the identification of training needs or shortfalls.

• Recommend training solutions for client’s staff, delivering training to result in productive, competitive and sustainable employees.

• Provide and develop a wide range of training solutions by engaging with key stakeholders involved in business operations and tasks.

• Ensure and maintain strong and effective networks and relationships through effective liaison with customers, clients and partners.

• Assisting businesses and individuals with the selection of a wide range of Investment strategies with or without Grants advice.

• Lead and drive initiatives within a complex environment, maintaining efforts in line with the strategic vision and corporate goals.

• Ensure and maintain a strong understanding of program management principles and program implementation in the workplace.

• Consistently exercise sound judgement in formulating strategy and executing operational plans towards program management.

• Consistently and continuously utilise superior interpersonal, communication and relationship management skills in the workplace.

• Initiate and establish partnerships and networks with internal and external stakeholders, maintaining effective ongoing relationships.

EMPLOYMENT HISTORY CONT’D… Mar 2006 - Aug 2010

EXCOM EDUCATION | www.excom.com.au Information Technology and Services | Sydney, New South Wales Account Manager

EXCOM provides world class authorised IT technical training in most major IT vendor technologies to both corporate clients and individuals, and which enables personnel to perform and progress in their job roles. EXCOM has also developed and offers the global Express IT career programme with guaranteed job placement which assists people to enter into the IT industry and secure a job.

Responsibilities: • Manage and oversee a wide range of internal Accounts for the renewal of business opportunities through Account Management.

• Develop and design an extensive range of strategic Account Management plans to ensure the achievement of objective results.

• Maintain and manage established business relationships with clients, identifying their needs and addressing them in a timely manner.

• Oversee and undertake the effective management of relationships, business development initiatives and pipeline management.

• Perform the up selling and cross selling products, assisting clients with queries and addressing questions in a timely and effective manner.

• Oversee and undertake the maintenance and growth of current business contacts through referrals, recommendations and advice.

• Perform the development of the annual account plans for strategic partners and present the prepared plans to senior management.

• Develop and design a wide range of proposals and quotations for matching agreed products and services with a wide range of clients.

• Undertake and oversee the negotiation of thousand-dollar contracts with fortune companies in an effective and efficient manner.

• Consistently ensure the continued satisfaction of clients and customers through the provision of proactive follow-ups and check-ins.

Feb 2001 - Jul 2005

COSMOPOINT | www.cosmopointcollege.edu.my Information Technology and Services | Kuala Lumpur, Malaysia Program Manager & Program Coordinator

At Cosmopoint College, we provide affordable educational opportunities that are affordable to all levels of society. We believe that everyone individuals have the potential to excel and succeed in the future. The Cosmopoint College will always stick with the principle to help in transforming individual life to a better direction.

Responsibilities: • Manage various projects through both business and creative operations, including the design and production of marketing material.

• Maintain involvement in the analysis, forecasting and planning of marketing campaigns to ensure the effective delivery of proposals.

• Manage marketing campaigns and creating analysis reports and materials for all marketing programs within the team and business.

• Work on government projects, introducing and implementing products for Human Resource Development Board Malaysia.

• Formulate, organise and monitor inter-connected projects, providing advice on suitable strategies and objectives for the program.

• Coordinate cross-project activities, leading the teams operating on different aspects of the project in an effective and efficient manner.

• Lead and evaluate project managers and other staff throughout a wide range of effective and efficient operations at all instances.

• Provide and develop a wide range of training solutions by engaging with key stakeholders involved in business operations and tasks.

• Assisting businesses and individuals with the selection of a wide range of Investment strategies with or without Grants advice.

• Develop and control deadlines, budgets and activities, applying change, risk and resource management to various project stages.

• Ensure and maintain strong and effective networks and relationships through effective liaison with customers, clients and partners.

• Assume responsibility for the program’s people and vendors, assessing the current performance of the program to maximise results.

• Resolve projects’ higher scope issues and prepare a wide range of comprehensive reports to inform program directors of progress.

COMPUTER SKILLS • • • • •

Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Various Databases

• • • • •

VMWare Cisco Citrix Windows Server Windows Operating System

RE FE REE S AVAILAB LE UPON RE QUEST

0411 222 777 R

É

S U

M

sharon-dyson@yahoo.com.au

www.linkedin.com/in/sharon-dyson

É

Sharon Dyson CAREER OBJECTIVE Having achieved exceptional results as a customer-centric senior executive and innovative change agent, I am actively pursuing an exciting new career opportunity as Director Solution Centre at Transport for NSW in the Transport Shared Services Senior Leadership Team with the desire to utilise my extensive management experience to drive a program of transformation and change across shared services and within the business unit. Demonstrating a proven track record of achievement in facilitating and leading business project delivery, I have played an instrumental role in leading efficient business operations, enhancing the customer service delivery of the team with a commercial lens, leveraging technology and measuring and delivering benefits to customers. Fostering collaborative and supportive relationships with project leaders and senior stakeholders, I embrace the opportunity to lead a multidisciplinary team and provide enquiry services, government initiatives and schemes management and transactional processing across the cluster.

SELECTED ACHIEVEMENTS •

•

• •

20+ years experience working in cross-industry, cross-organisation and cross-jurisdiction organisations including Sydney Trains (SYDT), RailCorp, United Group Limited and Panasonic in areas of Service Delivery, Customer Service, Reliability Engineering, R & D, Manufacturing, Human Resources, Quality, Program Management and Change Management.

Extensive experience in Program and Project Management, delivering $30M in cost savings and significant enhancement in service and customer delivery, technical capabilities and process maturity through implementation of multiple organisation-wide strategic overhaul initiatives using Lean Six Sigma Methodology.

Sound experience in Lean Six Sigma, Service and Customer Delivery Strategies, Reliability improvement strategies, ISO9001, Lean Operations, Kaizen, SAP and Customer focused Business Process Improvements in Engineering and Transactional Processes.

Proven expertise as the Visual Management Cells Service and Customer Delivery Champion across all of Sydney Trains.

KEY SKILLS & COMPETENCIES • • • • • • • •

Advise on customer service outcomes, automation, transactional processes, business development issues, trends, risks and opportunities, continuously improving service delivery within an increasingly constrained resourcing environment.

Inspire, motivate and provide direction and manage the performance of the team, identify talent and mediums to develop people Identify and adopt best practice and undertaking benchmarking to demonstrate efficiency in both process and service.

Manage a diverse workforce over a large geographical area and address solutions to manage regional complexities for each location.

Lead and manage program projects on time and budget, direct the delivery of project management functions and delivery.

Design project management methodology, standards and tools, ensuring project outcomes are tracked, reported and evaluated.

Build and maintain influential working relationships with stakeholders and key customers, balancing the needs of stakeholders.

Oversee and ensure business outcomes are achieved to agreed KPIs, facilitate organisational change and program governance.

QUALIFICATIONS, AFFILIATIONS & TRAINING 2019 2019 2018 2017 2015 2015 2015 2013 2012 1998

FIE Aust (Australia Membership No: 2363243) Chartered Professional Engineering and Engineering Executive Prince2 Project Management Practitioner Certification Facilitator Training Certificate IV in Training and Assessment (TASS00003) Diploma in Government Black Belt Certification Leaders Safety Commitment Program Lean Certification ISO 9001 Lead Assessor

Fellowship Member of Institute of Engineers Institute of Engineers Australia Axelos, Melbourne Sydney Trains TAFE NSW Business Success Group (Nationally Recognised Training) Sydney Trains Sydney Trains Sydney Trains International Organisation for Standardisation

EMPLOYMENT HISTORY Jun 2013 - Current

SYDNEY TRAINS | www.transportnsw.info Sydney, New South Wales

May 2015 - Current Jun 2013 - May 2015

Manager LSS Black Belt Reliability Engineering Manager

Sydney Trains is the suburban passenger rail network serving the city of Sydney, New South Wales, Australia. It has metro-equivalent train frequencies of every three minutes or better in the underground core, 5–10 minutes off-peak at most major stations and 15 minutes off-peak at most minor stations.

Manager LSS Black Belt (May 2015 - Current) Responsibilities: • Develop and implement VMC Service Delivery Strategy, operating model, processes and governance framework consistent to the Executive Director's Strategy and Balanced Score Cards. The VMC is part of Sydney Trains’ operating model and corporate governance, creating collaboration where staff transparently discuss accountabilities and SMART actions relevant to their KPIs. • Lead 10 staff and indirectly 8 personnel to undertake a breadth of projects through full lifecycles in accordance with best practice.

• Promote process maturity and LSS capability in order to embrace change and drive continuous improvement.

• Derive and drive KPIs in alignment to the Executive Directors' Strategy and drive overall performance of service and customer delivery of the division with agreed governance framework and operating model.

• Liaise with Executive Directors to scope, develop, manage, deliver and oversee a pipeline of strategically aligned continuous improvement VMC programs through prioritised problem statements and efficiency gains.

• Drive and mentor process maturity and LSS Capability at SYDT to embrace change and continuous improvement.

Achievements: • Financially sustained and operationally maintained the successful delivery of the $7.4M VMC investment at SYDT thorough an efficient operational and business transformation and service and customer delivery framework, which was achieved through: Process Understanding - We know our customers (internal and external) and deliver what they want Process Excellence - We respond to feedback and improve our ways of working Continuous Improvement - We collaborate and continuously improve our delivery Vision - We constantly adapt and proactively look for innovative ways to deliver services Focused on CEM (Customer Experience Management) and Customer Relationship Management (CRM) focused on automation and developed a database driven platform (digital innovation) that provides communication tools and storage of customer interactions - The quality of what we deliver and how well we deliver it.

• Achieved the following Measures, improving Performance YTD from baseline: Deliver promised value at the right time - 76% Processes are transparent and easy to follow - 80% Provide service and products that meet their needs - 90% Staff responsiveness when delivering personalised services - 95% 32 new VMCs were created in a span of 4 years.

Independent Audit scores > 34 (Industry Standards) - 59/80 Delivery of Internal Actions to quality and time through customer feedback surveys - 86% • Achieved considerable cost savings of the following: Achieved $1M per VMC (estimated) in external consultancy services by building the VMC KPIs framework for Executive teams in-house. 32 VMCs were created in the last 4 years.

Achieved $2.9m efficiency savings through the solution generation and delivery of the eVMC program (Digital Innovation), allowing the business to achieve their key objective of centralising data sources, leaned and streamlines processes, breaking siloed operations, service capability uplift and increasing customer engagement and satisfaction.

Created a workforce plan to serve 2000 employees utilising 80 VMCs at SYDT through capability uplift.

Achieved $2M through the implementation of the "Business Information Reporting to Customer Satisfaction" project aimed at identifying key inefficiencies across the business, resulting in the reduction of 32 FTE in human resource capital.

Achieved $1.5M in overtime costs by improving rostering efficiency through strategic planning.

Achieved overall significant uplift in capabilities across multiple business units by mentoring SLT on effective management of their business units utilising the VMC model, resulting in realignment of BAU activities to newly established robust operating models and business objectives.

• Provided leadership direction to the Business Improvement Team to break silos, handle conflicts, build relationship and collaboration while change is constant.

• Delivered LSS Training and mentored 15 LSS Belt (7 Yellow, 5 Green & 1 Black) candidates and certified by a Master Black Belt.

• Achieved significant cost and organisational efficiencies and capabilities uplift through the delivery of multiple LSS Programs and cross functional programs across SYDT (total of $5m).

EMPLOYMENT HISTORY CONT’D… Reliability Engineering Manager (Jun 2013 - May 2015) Responsibilities: • Led, mentored and managed a team of six engineers, overseeing performance and coaching team members to achieve objectives.

• Standardised reliability reporting to ensure the delivery of on time reporting to customers through VMC, BSC and RSC. • Established and monitored reliability KPI targets by fleet and depots and implementing remediation plans to underperforming areas.

• Generated reliability growth plan and implemented innovative and appropriate strategic plans to achieve them.

• Implemented the LSS approach across different business units aimed at streamlining processes, achieving efficiencies and reduction of unexpected budget variances.

• Kept abreast of best industry practices and incorporating these into the organisation where required • Increased the current levels of knowledge, ability and functionality, ensuring all equipment is maintained optimally.

Achievements: • Devised key strategies which resulted in $8.5M cost savings in wheel wear and $0.74M cost savings in Oscar overhaul.

• Achieved a 79% reduction in time creation of recording an IIMS incident through delivery of a series of systems enhancements project aimed at creating one source of truth and achieved a 44% reduction in reporting turnaround time through implementation of portfolio data integrity projects aimed at producing complete, accurate and timely reporting management information.

• Established a Reliability Engineering Team of 10 people aimed at identifying key root causes of existing inefficiencies and budget variations to increase the effectiveness of BAU activities while reducing overall costs, performing a capability gap analysis of existing skills and knowledge and subsequently delivering the necessary training to staff members to address this gap.

• Led workshops to develop Balanced Score Card for Directors and General Managers for Fleet in line with Business Strategy and Rail Services Contract, mentored and delivered in excess of 15 hours training for LSS from A3 to Green Belt.

• Improved metro net train radios reliability by 32% in no fault found incidents.

Mar 2011 - Jun 2013

RAILCORP | www.railcorp.info Sydney, New South Wales

Apr 2012 - Jun 2013 Mar 2011 - Apr 2012

Manager LSS RSD Manager Rolling Stock Reliability RSD

Rail Corporation New South Wales (RailCorp) is an agency of the State of New South Wales established under the Transport Administration Act 1988 in 2004. It holds rail property assets, rolling stock and rail infrastructure in the Sydney metropolitan area and limited country locations in the state and it makes these assets available to Sydney Trains and NSW TrainLink for their operations.

Manager LSS RSD (Apr 2012 - Jun 2013) Responsibilities: • Collaborated with Portfolio Manager to develop, implement and promote organisational-wide LSS Strategic Plan.

• Assumed responsibility as the Project Manager LSS Projects and delivered LSS Training to SLT. Achievements: • Drove $2.8M cost savings via the execution of a Black Belt Project aimed at improving Overhaul Period of Tangara Bogies.

• Achieved $4.2M cost savings by delivering projects by delivering and mentoring in excess of 50 people in White Belt.

• Developed the LSS Pipeline Business Strategic objectives for the FY 2012/13 aimed at implementing an organisation-wide culture adoption of LSS approach through intense facilitation and engagement of SLT and middle managers.

Manager Rolling Stock Reliability RSD (Mar 2011 - Apr 2012) Responsibilities: • Led and managed a team of six Reliability Engineers to develop and implement Reliability and Business Efficiency initiatives across RSD utilising LSS methodology, developed, maintained and delivered reliability reporting and prioritised reliability programs.

• Inspired, motivated and provided direction and manage the performance of the team, providing mechanisms to identify talent and mediums to develop people and their careers.

• Developed and implemented of Reliability and Business Efficiency management plans, programs and projects.

Achievements: • Achieved $2.8M cost savings via the implementation of the Initiated Business Efficiency LSS Project aimed at improving preventative maintenance of Tangara Bogies.

• Implemented a single page lean reporting methodology aimed at highlighting key trends in all reliability projects.

EMPLOYMENT HISTORY CONT’D… Jan 2006 - Feb 2011

UGL RAIL | www.ugllimited.com Sydney, New South Wales

Aug 2009 - Feb 2011 Jan 2006 - Aug 2009

Process Improvement Manager, Commercial RSD Process Integrity Manager

UGL Rail is an Australian rail company specialising in building, maintaining and refurbishing diesel locomotives, diesel & electric multiple units and freight wagons. It is a subsidiary of UGL Limited and is based in Melbourne, with a staff of 1,200 across Australia and Asia. It operates factories in Broadmeadow, Maintrain Auburn, Spotswood and Bassendean.

Process Improvement Manager, Commercial RSD (Aug 2009 - Feb 2011) Responsibilities: • Led, mentored and managed a team of seven, overseeing performance and coaching team members to achieve objectives.

• Performed gap analysis of BAU activities and implemented an organisation-wide remediation action plans to increase efficiencies.

• Generated monthly BSC information detailing the progress rate of achieving the organisation’s KPI. • Led multiple continuous improvement projects across different business units in the organisation.

Achievements: • Achieved $3.1M cost savings through the implementation of the LSS project - Reconciliation of GE invoices.

• Achieved a 50% reduction in human resource capital by implementing of a new lean organisation-wide working methodology.

• Achieved 30% reduction in bogie built time by implementing standardised locomotives at UGL Rail, Chullora using lean methodologies.

• Achieved $3M cost savings and 78% reduction in contract variation times through refined and re-engineered business processes using the “lean” methodology in the Commercial Space.

• Achieved $3M cost savings through implementation of refined, “lean” business processes aimed at reducing Outstanding Purchase orders to settlement for Accounts Payable and Accounts Receivables.

• Achieved $3M increase in revenue through the delivery of additional training sessions to 27 key decision makers across the organisation following the establishment of the Training Need Analysis and succession planning framework in SAP. • Developed LSS Strategic Plan and training material and delivered to General Managers and Executive General Manager and subsequently deployed across to all leadership teams. This allowed SLT to identify 20 high performers and 50 LSS projects for the FY. Process Integrity Manager (Jan 2006 - Aug 2009) Responsibilities: • Program managed SAP project implementation including interface between various modules in SAP, Lean and Six Sigma Methodologies, Continuous improvement projects and ISO 9001 quality requirements.

• Led, mentored and managed a team of twenty, overseeing performance and coaching team members to achieve objectives.

• Led diverse teams through workplace restructures, managing cultural organisational and operational issues to finality.

• Engaged and trained members in the organisation in continuous improvement activities throughout the business.

• Acquired and maintained ISO9001 third party accreditation for the organisation.

• Led and coordinated the re-structure from Fischer Industries into UGL Technologies.

Achievements: • Drove 30% revenue growth and 220% increase in Net Profit year through the implementation of LSS methodology.

• Successfully program managed 3 organisation-wide end-to-end SAP implementations resulting in the following: • Achieved 25% overall costs savings through the amalgamation of key procedures with significant improvements evident in the consolidation of data repository for production, sales and engineering.

• Achieved a 90%+ increase in DIFOT (Delivery in full on time).

• Achieved 90% improvement of overall attendance and 25% reduction in monthly Work in Progress levels through implementation of rigorous financial management, control procedures and audit trail.

• Achieved 25% reduction in absence through the implementation of Kronos time management system aligned with SAP. • Trained, developed personnel and embedded continuous improvement activities, re-engineering business processes, ISO9001 requirements, Lean and Six Sigma methodologies and SAP business processes, achieving staff succession to reduce business risk.

RE FE REE S AVAILAB LE O N R EQ UE ST

Hannah Simpson 31 Sampson Road WINSTON HILLS NSW 2153  0422 666 333  hannah-simpson@hotmail.com 17 October 2019

Re:

HR Advisor

Job Ref No:

req1194

Dear Sir/Madam, As a qualified and accomplished professional with expertise in the provision of human resources, customer service, administration and project support, I wish to be considered for the above position at NSW Treasury as advertised on www.iworkfor.nsw.gov.au.

Throughout my career over the past 12 years, I have gained a wealth of experience which can be demonstrated in my current role as Coordinator Global Mobility - Global Assignments and Benefits (Commonwealth Bank of Australia - Group People Services, Human Resources and previously as Customer Support Officer - Workers Compensation (QBE Insurance), Customer Service Officer (Sidhu’s North Indian Express) and Administration Assistant (GR Law Legal Recruitment). Committed to professional development, I have completed a broad range of qualifications including a Bachelor of Commerce (Majors in Commercial Law & Human Resources) and Bachelor of Arts (Major in International Business) at Macquarie University. I take personal responsibility for continual professional development and seek opportunities to develop my capabilities to the highest level.

Having acquired a proven track record of achievement throughout my career as a valued team member and self-driven individual, I am positive that I would make a valuable contribution as a HR Advisor with the ability to manage the delivery of customer focused HR services in a range of areas such as recruitment, legislation, change management, learning and development, WH&S, workforce planning, performance and talent management and, work in partnership with HR Business Partners and the Executive Director of Human Resources to design and deliver initiatives to provide a positive environment for employees and embed a customer focused culture within Treasury.

I possess experience of Human Resources support and advice with a sound understanding of human resources processes and procedures coupled with a sound working knowledge of fundamental human resources legislation and best practice. In my current role as the Coordinator Global Mobility (Global Assignments and Benefits) over the past four years at the Commonwealth Bank of Australia, I provide strategic and best practice advice and guidance to business leaders and teams on Australian immigration related matters and proactively manage onshore visa management, my role entails working in collaboration with internal and external stakeholders and in line with internal policies and Australian legislation involved with and legislative advice on sponsored 457/482 visas, legislative advice on Employer Nomination Scheme (186 visas), interpret and apply company policy in the recruitment of staff on other visas such as subclass 485 visas, subclass 820/801 partner visas, subclass 417 (working holiday visas). Additionally I provide advice on company policy involved with moving employees from contingent to permanent contracts and provide advice and guidance to managers and visa holders on CBA's sponsorship obligations and ensure CBA's remains compliant by reporting any terminations, position changes and leave without pay dates for 457/482 visa holders to the Department of Home Affairs by conducting weekly compliance checks and reporting. I am confident that the knowledge and experience gained at CBA coupled with my tertiary qualifications would be well utilised at NSW Treasury as a HR Advisor.

I have utilised high level project management skills with proven ability to creatively problem solve and think strategically whilst coordinating major projects from project conception through to the implementation phase, consistently implementing solutions on time and budget whilst meeting project specifications. I have prepared project plans, schedules, documentation and tracked progress through all stages to ensure on time delivery whilst meeting project objectives. I am adept in anticipating potential problems and pre-empting required actions with experience in continually liaising with key stakeholders to ensure full understanding of key issues.

My relevant experience can be demonstrated in my current work at CBA where I have contributed as the Project Lead of a Balance Sheet Process which involved preparing balance sheets for international assignees on Long Term assignments on a biannual basis to deliver their updated salary information and also as the Project Lead on the FX Exchange Rate Reconciliation Project which follows the balance sheet process to ensure international assignees on Long Term assignments are not worse off by going on an international assignment. Additionally I supported the W2 project which involved data collation for international assignees in the United States and played a key role in preparing and comparing the exchange rate movements on an biannual basis for international assignees in different country combinations.

I possess a strong working knowledge and experience and skills in various HR systems: • • • • • • • • •

PeopleSoft: Human Resource Management System used for Data Management PeopleSoft Financials: Utilised to Process Payments and Financial Management Workday: Utilised to Update and Manage Data Assignment Pro: Customised Global Mobility Technology Platform Commbiz: Online Business Banking with state-of-the-art Security Features for Businesses Ariba: Utilised to Raise Purchase Orders and Pay Invoices PEGA: Utilised to initiate all business process requests and conduct User Acceptance Testing People Insights: Utilised for HR Analytics, HR Dashboards and HR Reporting EY OneSpace: Interactive Portal

As an articulate, confident and highly experienced communicator, I accurately present information with a high level of proficiency both orally and in writing with proficiency in translating complex information coherently and concisely for a range of audiences. Communicating meaningfully with internal and external stakeholders, I represent the work area professionally and with diplomacy whilst tactfully articulating organisational vision and key requirements. In my current role as the Coordinator Global Mobility (Global Assignments and Benefits), I am CBA's first point of contact for all global mobility matters via phone and email, triage queries accordingly, handle the team's administration, draft pre-departure and repatriation briefing summaries for international assignees, conduct pre-departure and repatriation briefings for international assignees, prepare assignment documentation and prepare team communications and draft emails for managers. I possess highly developed written communication skills with the ability to produce a diverse array of business documentation across a variety of styles as appropriate including reports, minutes manuals and web content with the capacity to express concepts and facts concisely with information presented professionally to the targeted audience.

In my current and previous positions, I have developed, nurtured and sustained productive internal and external working relationships relevant to business area, anticipating and ensuring responsiveness to stakeholder needs whilst promoting a positive culture of teamwork and co-operation. My key strengths include building trusting relationships, maintaining cultural sensitivity and building a positive rapport with a diverse workforce in multicultural settings. In my current role as the Coordinator Global Mobility (Global Assignments and Benefits), I communicate closely with vendors such as EY for all immigration and tax matters for inbound Australian employees, invoice billing, specialist advice, opportunities for improvement and training, regular reporting and liaise closely with Crown Relocations Santa Fe regarding relocation queries, updated costings to load into the Assignment Pro system and invoice billing. Furthermore I liaise closely with Equus Software for any technical issues involved with the Assignment Pro system, conduct weekly conference calls with the team in the United States and Philippines for any issues/concerns and implementation of updates to the system, discuss system customisation ideas, invoice billing. Furthermore I liaise AON, CBHS, CIGNA for invoice billing and communicate with Mercer for invoice billing and updated Cost of Living data, exchange rate data, housing allowance data, spendable income data, Quality of Living allowance data.

Additionally, I undertake constant engagement with internal stakeholders such as Talent Acquisition teams for hiring/contract matters for visa holders and providing them with advice, Workforce Analytics team for all reporting matters and improvements, HR Now and HR Direct, HR Integration and Change management teams for all system and workflow matters, Workplace Relations team for any legal or contractual issues that arise with visa holders, finance and accounts payable teams for tracking and instructing the recharging of various assignee costs to appropriate cost centres.

As a results-driven and innovative professional, I am adept in responding to changing demands with a commitment to optimising business processes with experience instigating opportunities for continuous improvement activities to improve outcomes. Dedicated to creating an environment for success, I take responsibility for the expansion of capability in others. I have readily worked without direct supervision, organising my workload and tasks independently, remaining dedicated, flexible and adaptable at all times. My performance, motivational levels and high level of initiative can be verified in positive feedback received from management that reflect my abilities and commitment.

My current role as the Coordinator Global Mobility (Global Assignments and Benefits) is a standalone position within the team and I am tasked to manage the team's bank account reconciliation monthly, coordinate and triage email responses, provide preliminary advice to the business, manage the team mailbox and conduct team huddles. Additionally I draft and update SOPs for team processes such as Tax Equalisation Process, initiating international assignments and initiation of visa processes, invoice recharging process, 457/482 compliance checking process, Assignment Pro Super User and General User process for entire technology platform.

Dedicated to upholding your vision, I understand that NSW Treasury is responsible for state financial management policy and reporting, and providing advice to the government on economic conditions and issues in New South Wales. I am keen to expand my experience working in a team of professionals whilst adhering to the NSW Public Sector Code of Ethics and Conduct, upholding the core values of integrity, trust, service and accountability. I have demonstrated an understanding of relevant policies, procedures, legislation, standards and guidelines which would be well utilised by your organisation.

Find attached my résumé which further details my skills, experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my suitability for this opportunity. Feel welcome to contact me should you have any questions.

Yours sincerely, Hannah Sampson

Brook Shivers  0416 777 333  brook.shivers@facs.nsw.gov.au 7 April 2019

Re:

Assistant Project Officer

Job Ref No:

00006WWG

Dear Sir/Madam, Having gained a wealth of expertise as an accomplished project support and management professional with a commitment to best practice and the achievement of project objectives in the NSW public service, I am excited to be considered for the above position at the Department of Family and Community Services (FACS).

Over the past 20 years at FACS, I have supported and enhanced the achievement of successful projects. My key contributions can be demonstrated in my current role as an Assistant Project Officer and previously as Acting Business Support Officer/Allocations, Business Support Officer/Executive Assistant to Director Housing Services, Senior Business Support Officer, Business Support Officer, Assistant Project Officer, Senior Client Service Officer, Client Service Officer and Project Coordinator.

Having contributed to the department within a number of forward facing, customer focused roles, I consistently incorporate the interests and needs of clients from culturally and linguistically diverse groups, actively managing client expectations and anticipating the impact of changing environments on client requirements. Committed to maintaining a positive reputation for the Department within the community, I have contributed to the NAIDOC Celebrations hosted at Jamison Park in Penrith on numerous occasions.

This event is held on the first Friday of the July school holiday period and is attended by over 5,000 community members. Organised by a committee of government and non-government organisations, community members and Aboriginal elders, I was tasked to coordinate the food tent and all catering for the event, monitoring 20 volunteers to ensure successful event delivery. Additionally I led the departmental team in running a large stall offering children’s games and craft activities offered each year. Prior to the event, I attended meetings at the council to contribute to planning activities, providing input on a range of activities whilst simultaneously coordinating food orders, volunteer rosters and other preparation requirements. I liaised with multiple suppliers and services to secure required items and ensure these are delivered the day prior to the event. The day before the event I attended the site to coordinate the temporary tent ensuring all items are stored correctly. Throughout the event, I ensured all food is stored and handled according to health, safety and hygiene requirements whilst maintaining staffing needs for the food and children’s tents. I received praise for my commitment to the event and representing the department in a positive manner, ensuring the community sees the department engaging in community events that are historically and culturally important.

In all my current and previous roles I have worked collaboratively, I have been instrumental in contributing to high performing teams, forging strong relationships with colleagues and management, building a positive rapport with a diverse workforce. As a Business Support Officer I have contributed to a number of events requiring extensive stakeholder engagement and negotiation to ensure successful outcomes. One such event was the Collective Event during which the Director and myself started an initiative within the Nepean Blue Mountains district. A number of other districts within the Department were facilitating similar events, but not all. In preparing for this event we first identified our key stakeholders and reached out to them to facilitate meetings to discuss needs, expectations and desired outcomes of this event. As this was the first instance of the event in the area, many stakeholders were initially weary of the process, but I was able to negotiate meetings with them and utilise my communication skills to build a positive rapport with them. This lead to an attendance of over 100 people at the event, including political dignitaries, major business owners, Chief Executive Officers, non-government organisations, community members and representatives from a number of government agencies. The event proved to be a great success as I successfully managed the entertainment, food, sponsors, staff and overall program with approval by my Director.

As a results-driven professional, I am adept in responding to changing demands with a commitment to optimising business processes with experience instigating opportunities for continuous improvement activities to improve outcomes. Upon my commencement working within the Nepean Blue Mountains District Office, I discovered that all administrative, allocation and support staff were using different systems to monitor and track emails and work requests generated by the District Executive. As the teams were underutilising the technology available, there redundancies being created in their processes and workflows were often delayed.

To rectify this I created a tracking system through the utilisation of Outlook flags, categories and due dates attached to tasks, developing a guideline to assist staff in the system. I worked collaboratively with a colleague to demonstrate its use and discuss how it would streamline a number of her tasks.

She was currently using a separate spreadsheet and TRIM with double manual entry, whilst my method simplified matters greatly and reduced the need to enter information multiple times. My colleague then assisted me in showing more staff until the majority of office and administrative team members were utilising my system. Once the system had been implemented across the team, I approached the Director for Allocations and proposed the adoption of my model by their team, demonstrating how it had increased efficiencies amongst my own team. The Director was impressed by my work and praised me for my efforts, agreeing to implement these procedures immediately.

I possess exceptional problem solving skills with the ability to use sound judgement and devise the best possible solution within time parameters with a keen eye for detail with an understanding of how processes work. During the 2013 Blue Mountains Fires I was a key member of the FACS response team, collaborating with the Welfare Functional Area Coordinator to plan, prepare and execute a range of risk mitigation, emergency response and evacuation strategies. This included contingency plans such as emergency financial assistance going beyond budget and plans for the evacuation and accommodation of all persons within the Blue Mountains at the time. This support was spread across 27 villages along 100km of mountainous terrain, with the City itself covering 1431km2, 70% of which is World Heritage National Park. The evacuation plans for all people within the area included temporary accommodation, financial assistance and support for approximately 80,000 persons including residents and visitors to the area. I was responsible for the management of the $65,000 budget, $26,325 of which was set aside for immediate assistance in the form of food and clothing.

The original budget was smaller, however as the event escalated I negotiated with senior staff and Directors to obtain an increase in the budget to ensure we could continue to provide assistance to people.

Following this budget increase, I was responsible for the transport of cash to and from support centres each day, as it was being stored in a local office safe overnight. I was allocated to manage a number of evacuation centres, leading a team of approximately 20 of departmental staff whilst working alongside teams provided by other agencies. All staff reported through their managers to me regardless of department or agency, requiring me to exercise effective communication, collaboration and task delegation to ensure effective service coordination. Moreover I was tasked to manage staff rosters for 7 evacuation centres throughout the district, ensuring staff were stationed and available 24 hours a day across the event period of a week. This culminated into 226 shifts of staff, with hundreds more planned in the support of mitigation strategies, with 101 staff rostered to support the event, enabling us to assist 1,116 people who were displaced or lost their homes to the fires, with the Springwood Evacuation Centre supporting approximately 1,800 school children at one point due to the evacuation of local schools. Following the event key staff were invited to a morning tea to acknowledge our efforts as a number of us had been forced to evacuate our own families and homes throughout the process, my own house and family evacuating a number of times as we had been under direct threat of the fire.

I have utilised high level project management skills with proven ability to think strategically whilst coordinating projects from conception through to implementation as demonstrated in my current role as Assistant Project Officer and previously in roles including Project Coordinator. In these positions, I have prepared project plans, schedules, documentation and tracked progress through all stages to ensure on time delivery whilst meeting project objectives. I was tasked to play a key role in the 2013 reforms and creation of new Districts. Fifteen districts were created to enable localised planning and decision making whilst improving links between senior service delivery management and frontline staff. The changes brought together the current local Ageing, Disability and Home Care, Community Services and Housing NSW client services and operations, enabling each district to better identify and cater to unique local needs. We began by establishing our vision for localisation, including our people first client centred approach, empowering local staff to deliver optimal outcomes for clients, establishing local leadership with better connections with front line services and working effectively with local partners and the wider community to ensure our services remained responsive and flexible to the needs of the public. To develop the district plan, I assisted in the facilitation of two whole of district workshops, then sought feedback from attendees. We focused on improving Aboriginal Services, Direct Service Delivery, NGO Engagement and Business Management and I coordinated meetings to discuss each of these, again seeking feedback to inform reporting and improvement initiatives. I also facilitated staff meetings, ‘Meet Me’ conference calls and a ‘Breakfast with Brodie’ the Interim District Director to ensure internal and external stakeholders remained updated of changes.

A timeline was established for the district plan implementation, including staff and external consultations, adjustments to manager reporting lines and consultations with staff to support operation transitions before a full transition. I created a localization mailbox and business rules for the management for its use within a day, enabling a first point of communication for all emails in and out of the District regarding ocalization and the incoming business model. This assisted throughout the integration of additional functions, with a Localisation Executive Sub-Committee overseeing preparations whilst the Operations Executive and interim District Directors worked in clusters. As a result of the changes the Nepean Blue Mountains District now holds 5 streams, employing nearly 550 staff the majority of whom are frontline.

Find attached my résumé which further details my skills, experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability for this exciting opportunity.

Yours sincerely, Brook Shivers

David Dawson  0411 222 444  david.dawson@live.com 29 July 2019

Re:

Principal Solicitor

Position No:

00006Q78

Dear Sir, A tertiary qualified, community-focused and results-driven legal professional with diverse experience working independently and cooperatively in a collegiate high performing legal team, I write with interest to be considered for the above career opportunity at the Department of Finance, Services & Innovation as recently advertised on www.seek.com.au.

Throughout my career over the past 20+ years, I have gained a wealth of relevant skills and experience which can be demonstrated in my current role as Commercial Litigator and Corporate Advisor - Special Counsel, Founder, Lawyer and Chief Executive Officer, Senior Associate, Principal Litigator, Advisor - Special Counsel, Barrister, Litigation Lawyer and Litigation Lawyer.

Committed to professional development and continuous improvement, I have completed a broad range of qualifications including a Bachelor of Arts & Bachelor of Laws (Honours), Master of Laws (Corporate and Commercial Law), Graduate Certificate of Law (Insolvency Education Program), Diploma in Applied Corporate Governance and a short course in Developing Blockchain Strategy. I take responsibility for my own training and development, keeping up to date with new developments as a dedicated and contributing legal professional. Furthermore I have been admitted as a legal practitioner of the Supreme Court of New South Wales and hold a current practising certificate as a solicitor with extensive post admission experience.

Having acquired a proven track record of achievement throughout my career as a valued team member and self-driven individual, I am positive that I would make a valuable contribution as Principal Solicitor at the Department of Finance, Services & Innovation with the ability to provide independent, professional legal advice and legal services in all aspects of government law including conducting prosecutions administrative law and other administration, reporting directly to the Managing Lawyer.

Throughout my legal career, I have gained considerable experience in legal drafting and providing legal advice on a range of matters, ensuring legal compliance with client focused approach. I made a recommendation to a client not to call a witness to give evidence in circumstances where the other side asserted that the witness was crucial to our clients defence, namely a former solicitor who was alleged to have given my client advice on a contract which my client asserted in their defence that her solicitor did not give such advice. In regards to this matter, I was required to maintain clients defence without witness at hearing. The hearing proceeded without a witness and I made oral submissions that due to the fact that our client had raised in their defence that as the solicitor was engaged by the other side to protect the interests of the plaintiff under the contract. Positive outcomes were achieved as we won the case. The court accepted my submissions and found that as the plaintiff failed to call the witness they could not maintain a position that legal advice was given to my client as alleged because they bore the onus to call the witness and not us.

Additionally I made a recommendation to a client to appeal a decision of a judge declining access to my opposing party’s former solicitors’ file under subpoena where I maintained legal professional privilege had been waived. In this matter, I was tasked to persuade a court of appeal to set aside a decision of a first instance judge refusing access under subpoena. Moreover I made a written submission that as the judge referred, without citation of edition or other reference to a passage from Cross on Evidence which referred to Mann v Carnell, but failed to consider and apply the issue of inconsistency in the manner required by the authorities.

That failure constituted an error of principle and works a substantial injustice. Proper consideration of the issue would have led to the conclusion that the other side had waived privilege. As a result, the court of appeal in the relevant jurisdiction accepted my submissions and access orders were made.

I possess a knowledge of regulatory prosecutions, criminal law, administrative law and NSW Court and Tribunal practice and procedures, having worked in the legal industry for 20+ years across various areas with proven expertise in appearing and instructing in significant prosecution matters and drafting detailed pleadings and other legal documentation. As an experienced legal professional, I exercise judgment in identifying, escalating and resolving complex problems and providing recommendations.

As a as a legal practitioner of the Supreme Court of New South Wales, I have gained an excellent knowledge of various legislation including: Civil Procedure Act 2005; Uniform Civil Procedure Rules 2005; Supreme Court Act (1970); Supreme Court Rules (1970); Supreme Court (Corporations) Rules (1999); Civil Procedure Regulation 2012; Criminal Procedure Regulation 2010; Probate and Administration Act 1898; Succession Act 2006.

On one occasion, I was tasked to represent a teenage client who had been charged under the Crimes Act with assault in which case Legal Aid funded my involvement. In the NSW Local Court and prior to hearing, the client provided me a version of events in response to the charges and the instructions were explored with the client in custody. After my questioning, the client’s instructions changed significantly where he instructed the first version of events was not true and the second version put forward in answer to the charges was true. Upon further questioning, the client conceded the second version of events could not have occurred as instructed. The client then conceded the second version of events were again not untrue. The client wanted to withdraw from the second version of the events and rely on the first version, which he maintained were also not true. I needed to consider whether I could continue to act in circumstances where the client maintains a position which on instructions were untrue, in which case I believed I could not continue to act and sought guidance from the Law Society, which agreed with my assessment of the matter. I discussed my position with the client that I could not continue to act for them and that I would be making an application seeking leave to withdraw from the matter. I advised his position would be preserved so that he may be represented at a subsequent appearance. As a result, I was given leave by the Magistrate to withdraw from the matter on an undisclosed conflict issue without prejudice to the client’s rights.

On another occasion, I acted for Owners Corporate in an NCAT matter where a unit owner brought proceedings against the Owners Corporation (OC) alleging the OC failed to maintain and keep in a state of good repair and service the common property in breach of the Strata legislation by allowing the common property garden to overgrow and restrict the ocean views of the unit owner. My advice was sought on whether to negotiate an outcome or have it determined by the Tribunal. By overwhelming majority of unit owners, it was decided that the existing garden could not be configured to the satisfaction of the unit owner without compromising its enjoyment by the majority of unit owners, and the Owners Corporation wanted to run the matter to hearing. At the hearing, I submitted to the Tribunal, amongst other submissions, that a garden does not fail as a garden for the purposes of the Strata legislation merely because plants do not meet certain height requirements. The Tribunal agreed and gave judgment in favour of the Owners Corporation.

Presenting information with a high level of proficiency both orally and in writing, I am adept in translating complex information coherently and concisely for a range of audiences. Communicating constantly and meaningfully with staff, I represent the work area professionally and with diplomacy whilst tactfully articulating views or requirements. Throughout my career I have performed a wide range of tasks which require exceptional communication, including liaison and negotiation with internal and external stakeholders, provision of quality customer service, staff mentoring and training, preparing reports, working closely with management to drive change, facilitating and attending staff meetings, creating and updating training and operations manuals, educating staff regarding company policies and procedures. I strongly believe effective communication is the most important issue in any organisation and needs to be clear and concise.

As a Solicitor, I have prepared numerous defence matters of varying complexity including the preparation and conduct of hearings and trials over the past 20+ years whilst engaging in negotiations with both state and federal agencies in relation to matters that demanded analysing matters of a complex factual and legal nature. I have prepared various legal documents including letter of advice to clients, affidavits, statutory declarations and memorandums to clients and solicitors. On one occasion, I used my initiative to transform the idea of an automation platform for small claims into reality, developing proof of concept and building a minimum viable product (MVP). I negotiated access to Neota Logic software without charge to develop proof of concept using the proof of concept to raise money to develop a MVP and manage investor expectations. I was able to successfully apply for a government grant to build an MVP and developed a team around the concept and as a result created Judgeit.com.au.

Dedicated to upholding your vision, I understand that the Department of Finance, Services & Innovation supports sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, administration of State taxation and revenue collection and NSW land and property administration. I am keen to expand my experience working in a team of professionals whilst adhering to the NSW Public Sector Code of Ethics and Conduct, upholding the core values of integrity, trust, service and accountability. I have demonstrated an advanced understanding of policies, procedures, legislation, standards and guidelines in various roles undertaken in the public and private sector.

Please find attached my résumé detailing my relevant experience and key accomplishments together with referees who will verify my strengths and competencies. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability. Feel welcome to contact me on phone or email should you have any questions.

Yours sincerely, David Dawson

Damien Barrison  0409 666 222  damien-barrison@y7mail.com 15 February 2019

Re:

Director, Internal Services - Corrective Services Industries

Job Ref No:

00006RJG

Dear Sir/Madam, Actively pursuing an exciting new opportunity in the public with proven expertise in leading high performing teams, developing new business opportunities, managing all operational, procurement and financial aspects, I write with great interest to be considered for the above position with the Department of Corrective Services as recently advertised.

Throughout my career over the past 20+ years as a capable leader and facilitator of positive change across the public service, I have achieved excellent results in my current role as Registry Manager (Family Court of Australia & Federal Circuit Court) and previously as Base Manager, Regional Manager & Acting General Manager Operations (Royal Flying Doctor Service), Manager Relocations, Acting NSW Regional Manager, National Training Manager, Business Manager and Assistant Regional Manager (Defence Housing Australia) and Director Corporate Services (Australian Army). Although I do not possess commercial food or manufacturing experience, I have considerable government business enterprise experience with Defence Housing Australia where I developed and maintain an integrated business reporting framework and an integrated training program for staff and managers; led, managed and mentored staff programs; managed human resources including financial delegations for staff; mentored business reporting and office services business lines; planned and coordinated internal and external business audits and QA compliance action plans.

I model the highest levels of professionalism, integrity, accountability and ethical behaviour, promoting relevant professional codes of ethics and practice, aligning business processes accordingly. I believe strongly in setting high standards and working with staff to ensure that standards are maintained. Senior Public Sector work often requires intensive periods of work and makes excessive demands on individuals and I consider that a unity of vision is paramount to the achievement of strong outcomes and that a clear vision is achieved through the development of a strong understanding of what is required, the delineation of expectations, the modelling of strong personal drive and integrity and regular sharing of knowledge and information between team members. Previous managers would all attest to my high standards of personal integrity, resilience and preparedness to take calculated risks. In recent roles I have been required to brief and advise the Senior Executive Service, including the CEO of the Family Court and previously the Managing Director of Defence Housing Australia. On occasions, my advice has been sensitive in nature and has required careful crafting to ensure clarity of purpose and appropriateness of tone. I am always mindful of the potential impact of the advice provided, and strive to ensure that all relevant information has been provided to assist in the decision making process. There have been various circumstances, most recently in the Courts, where I have managed very sensitive issues. I am known as someone who can achieve an outcome that suits most parties. I do this using strong communication skills, tact and diplomacy. I am an effective and sensitive leader, taking responsibility for achieving an outcome, placing a high priority on keeping both senior and junior colleagues informed, giving credit where credit is due and seeking feedback on my own and the team’s performance. I am a loyal and committed employee who strives to keep a balance between work and family.

I possess a clear and direct communication style with an empathic nature with concerned about the personal well-being of others, both clients and colleagues. I have a natural ability to put people at ease and always work towards an easy and open dialogue while being able to maintain a focus on outcomes. I am a strong public speaker and when I am asked to present at meetings, conferences and seminars, I am reported very favourably. I have considerable representational experience which includes representing the Court in various forums and during my work with the Defence Housing Australia (DHA), I represented DHA at various client forums in locations around Australia. Previously at the Department of Defence, particularly as a military attaché, I regularly represented the Australian Defence Force at complex Defence and Foreign Affairs planning conferences, together with representatives of the Thai Government/Defence Force and other foreign nationals. In negotiating complex defence agreements with the Thais, usually in the Thai language, my capacity for understanding both Thai and regional issues and consistently producing positive outcomes, was noted in my performance appraisals. I have strong writing skills and experience in writing for different purposes. These have been demonstrated well in a wide range of Public Sector roles.

Demonstrating a sound understanding of negotiation position and a clear grasp of key issues, likely arguments and areas for compromise, I understand organisational objectives and negotiates from a position of authority and credibility with the capacity to influence others and frame arguments persuasively. Remaining composed rather than confrontational or defensive, I show a commitment to positive outcomes and resolution of issues despite difficult relations when dealing with internal and external stakeholders. As a results-driven professional, I am adept in responding to changing demands with a commitment to optimising business processes with experience instigating opportunities for continuous improvement activities to improve outcomes. I have the ability to effectively implement change and translate change initiatives into practical strategies, evaluating progress in change initiatives and making necessary adjustments.

Maintaining a high level of initiative, flexibility and resourcefulness in dealing with uncertainty and change, I am adept in engaging others in change processes and provide clear guidance and support for team members transitioning through change processes. I have a strong reputation for ‘getting the job done’. I am known as someone who can address sensitive matters and achieve a good outcome from both an organisational and personal perspective. This reflects a strong achievement orientation, a clear sense of direction and the need for supported and positive outcomes. I am comfortable leading multiple functions and identifying key issues and possible solutions. I have successfully operated at the EL2 level for 5+ years as well as acting at SES Band 1 for a short time as the Regional Registry Manager NSW/ACT. Through my work as the Deputy Chair of the Courts Client Service Senior Managers’ Group, I am recognised as someone who works effectively and collaboratively across the Courts to shape the client service direction of the Courts.

I have a strong reputation for being someone who ‘gets the job done’ while taking into account the sensitivities, both organisationally and in relation to individual circumstances. I am known as someone who can address sensitive matters and achieve a good outcome from both an organisational and personal perspective. For example, following his return from an overseas study tour, the Court’s CEO asked me to take on the role of concept design, implementation, coordination, communication and mentor of what has become known as the Court’s Young Employees Advisory Group (YEAG). The need for a YEAG project arose from the fact that court staff aged 25 years and younger represented less than 10% of all court staff. The group’s aim is to ‘provide a voice’ for the Court’s young staff about processes, legislative impacts and staff developmental needs. With only the broadest of guidance, my role was to develop a concept paper for such a scheme. In developing a concept paper, my strategy was to communicate with national Court managers and staff, with a view to gaining different perspectives. The key sensitivity to be addressed (successfully achieved through active communication and explanation) was to allay the concerns of ‘older’ court staff, many of whom felt that younger court staff were receiving an unfair advantage. Subsequently, the YEAG project was agreed by the Court’s senior executive and adopted into the Court. I then took on the role of YEAG mentor with an SES officer and coordinator during the first year of YEAG operation. The then Executive Director Client Service (SES Band 2) described my YEAG work in a letter to the Chief Justice as follows: “…Paul has been the driving force for the group’s work to date and in my view is has made an outstanding contribution as their coordinator, both at the strategic and operational level.” Now in its third year, the YEAG initiative is the winner of the 2011 Australasian Institute for Judicial Administration (AIJA) Award for Excellence in Judicial Administration.

I am known for quickly identifying emerging issues and proposing options in relation to how to move forward. I have a direct yet accommodating style, with a key strength being my ability to work effectively with others and achieve broadly acceptable outcomes.

Striving to achieve and maintain service excellence, I consistently incorporate the interests and needs of clients from culturally and linguistically diverse groups, actively managing client expectations and anticipating the impact of changing environments on client requirements. Promoting a strong client service focus and a commitment among others to providing quality client service, I am adept in managing a high level customer service delivery and ensure client satisfaction and expectations are given high priority. Feedback from judicial officers, as well as from my own observations over a 10 year period, confirmed that the standard of lawyers’ advocacy skills, on behalf of western Sydney and Central West clients, was often poor. It was clear to me that family law clients deserved better advocacy skills from their lawyers. I commenced research into other legal practitioner organisations whose focus is on continuing legal education and the provision of a collegiate body from which junior lawyers could be mentored by more senior lawyers. Once I arrived at what I considered to be an in principle workable outcome, I then brought together key respected stakeholders, including a retired family law judge, and two senior solicitors to create such an association. Shortly thereafter a constitution was drafted and the Greater West Family Law Practitioners Association became a reality - a body for all people who work in the Family Law system, not just lawyers and judges, designed to help each other in providing the best possible assistance to their Family Law clients.

Find attached my résumé which further details my skills, experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my suitability for this exciting opportunity. Feel welcome to contact me should you have any questions.

Yours sincerely,

Damien Barrison

Targeted Questions Assistant Finance Officer | Job Ref No: 00007BJ3

Q1:

The purpose of this role is to assist with the day to day financial invoicing and payment process, raising purchase orders, vendor/client maintenance, asset management and coordination of travel arrangements. Please detail your relevant skills and experience in relation to all aspects of the role.

During my employment in an administrative assistance role in the BSC Finance Team - Shared Services in the NSW Police Force a key aspect of my role involved raising purchase orders, asset management, motor vehicle returns and coordination of travel arrangements for the corporate services region. Additionally I was responsible for creating purchase orders within my financial delegation in line with corporate policy and I received email requests from the business units to raise a purchase order for financial invoicing and payment processing. An email with approval must be received from the authorising financial delegate to commence raising the purchase order. In order to raise the purchase order, I was required to ensure that the correct Cost Centre Code and GL Code was captured and if there is a WBS number this must also be captured. Once the purchase order had been raised, it was automatically sent via SAP to the requesting business unit, however this needed to be followed up to ensure that the business unit receipted the goods and the invoice was received from the vendor for payment processing.

Additionally in this role, I assisted the BSC finance team to coordinate the corporate services annual asset stocktake. I ran the asset audit report in SAP for various business units and liaised with stakeholders from these business units so they could check and advise us with their assets to enable us to update details accordingly. Once I received these updates, I either transferred assets to other business unit cost centres, retired assets or created new assets against the relevant cost centres in SAP. During my tenure in BSC Finance Team - Shared Services, I was also responsible for booking and amending travel requests for internal stakeholders within corporate services on the government travel portal FCM which included booking fares, accommodation and car hire. These requests were received via email and required approval from their authorising financial delegates. When processing the requests, I ensured bookings were in line with business unit budgets and that they were completed by priority and within the requested time frames. Furthermore, during my employment at BGIS as a Learning and Development Advisor, part of my daily routine was to coordinate meetings, training and events which included arranging venues, accommodation, flights and catering for the participants and presenters. I was tasked to manage multiple tasks and meet deadlines whilst maintaining a positive rapport with multiple service providers.

In my current role as an Accounts Payable Officer in the Accounts Payable team - Shared Services at NSW Police Force, a key aspect of my role is to “onboard” vendors and create new vendors in SAP which also includes amending vendor details to ensure their details are current in our system to prevent anomalies for invoice processing. When creating a new vendor, I am required to ensure that all relevant information on the invoice is captured in SAP such as their ABN, Business Name, Bank Account details, phone numbers and email addresses in line with NSW Police policy, procedures and guidelines. It is critical that vendor/client details are always accurate and current to allow invoices can be processed in a timely manner to maintain positive rapport with our vendor/clients.

Furthermore as an Accounts Payable Officer I am tasked to verify financial invoices for invoice processing in a verifying system known as “ReadSoft.” When verifying invoices, I am required to ensure that information entered is thorough and accurate in line with SOP (Standard Operation Procedures) and policy to mitigate risk for smooth processing. Hence I am required to ensure I have captured the correct Vendor with validating detail such as the ABN, purchase order number if applicable, invoice number, correct invoice and GST amount so it can be sent to the relevant business unit for coding and approval in SAP within 24 hours from date of the invoice received from the suppliers or business unit. I then follow-up the invoices by running a report in SAP to ensure that outstanding invoices have been processed in a timely manner. Furthermore, I assist internal stakeholders with their coding and approval enquiries in SAP while also assisting vendors with their payment enquiries.

Q2:

The Assistant Finance Officer is part of a team that supports the business service unit to deliver timely and accurate business related activities to all stakeholders. Please demonstrate your ability to work effectively, both as part of a team and independently with examples from your most recent position.

As a dedicated team member, I am skilled in supporting the business service unit to deliver timely and accurate business related activities to all stakeholders. Working as a supportive and cooperative team member, I share information and acknowledge others’ efforts, building a culture of respect and understanding across the organisation. I consistently seek opportunities to develop and maintain relationships within with colleagues, community members and other external networks relevant to business area, anticipating and ensuring responsiveness to stakeholder needs. I have readily worked without direct supervision, organising my workload and tasks independently, remaining dedicated, flexible and adaptable at all times. My performance, motivational levels and high level of initiative can be verified in positive feedback received from management that reflect my abilities and commitment.

In my current role as an Accounts Payable Officer in the Accounts Payable ReadSoft Team - Shared Services with the NSW Police Force, my major responsibility is to verify tax invoices received from vendors and business units accurately and efficiently, working both independently and assisting my team to complete any outstanding tasks in timely manner within the required deadlines. I am responsible for handling the received invoice volumes for three days of the week on my own while the volumes on the remaining two days of the week is shared by one of my colleagues. When verifying tax invoices, these are required to be actioned with a high level of attention to detail within a 24 hour deadline from the date of the invoice is received. After I complete my work accurately and efficiently, I always assist my colleagues with any of their outstanding workloads such as monitoring and responding to emails in the shared inbox, creating/amending vendors, following up payments and tax invoice inquiries with relevant business units to meet deadlines as a team and contribute to team goals.

During the verifying process, I am tasked to conduct checks to ensure the information entered is thorough and accurate in line with standard operation procedures and policies to mitigate risk for delayed payments to result in smoother processing. Hence I need to ensure that I have captured the correct Vendor with validating detail such as the ABN, purchase order number if applicable, invoice number, correct invoice and GST amount so it can be sent to the relevant business unit for coding and approval in SAP. For each transaction, I also thoroughly ensure to check that there are no duplicate payments made to the supplier by bringing up all transactions in SAP that have been made to the specific supplier. I also I independently assist internal stakeholders with their transactions, coding and approval inquiries in SAP while also assisting vendors with their payment inquiries. As a result of my actions and attention to detail, I continuously receive excellent feedback from my Managers, Team Leaders and colleagues for verifying invoices and have maintained an accuracy rate of 99.8% despite handling volumes of up to 400 invoices per day.

Due to an outstanding backlog from previous months within the Purchase Card Team in NSW Police Force, our team faced a high volume of purchase card transactions receipting in Expense8, the purchase card system. As a Purchase Card Administrator in the Accounts Payable Team, I approached this challenge with a positive and enthusiastic approach to utilise the most effective process to enable our team to reduce the backlog efficiently. In order to overcome this backlog of financial transactional work and quickly alleviate the backlog, a request through senior management for overtime was addressed to allow additional time to clear the purchase card transaction backlog in Expense8. I volunteered to work overtime with colleagues to enable us to tackle the backlog as a team however at the same time, I also developed and utilised other strategies to complete this task in addition to my day-to-day responsibilities by allocating time during the day which I achieved by prioritising my work tasks according to importance and urgency.

Using my effective time management skills enabled the consistent flow of work being actioned.

Furthermore, I also offered to assist my colleagues with their workload once I cleared the backlog which I was assigned to complete.

In addition to clearing the backlog of transactions, I continued to maintain my daily business-as-usual responsibilities which includes receipting 200-300 purchase card expenses in Expense8 on a daily basis; ensuring purchase card holders have captured correct “GL� codes, cost centres and GST codes prior to receipting; creating a journal or advise the cardholder to reverse the GST and request for them to perform the reversal from their end should there be any discrepancies; ensuring card holders have attached the correct documentation to the expense as per the purchase card policy and guidelines.

In addition I contact the card holder or vendor to obtain a valid copy of the tax invoice when documentation is not in line with the purchase card policy and procedures; attaching the correct tax invoice to Expense8 and SAP once the valid documentation is received; manage purchase card creations, cancellations, inquiries, Westpac quick service and cost centre maintenance; ensure the purchase card submission form has been completed adequately by cross checking all the relevant information provided in the form against SAP; create debtor codes in SAP, maintain database in Expense8 of the card holder and create the card in quick service. By managing my time effectively, prioritising tasks appropriately, working overtime and providing support to team members, I successfully cleared the backlog within the designated deadline. Furthermore, our accounts payable team became 100% up to date with purchase card receipting which was an excellent achievement for our team within the designated time frame.

Targeted Questions Chief Information Security Officer | Job Ref No: 000074E5 Working as part of a large complex government agency, you will be involved with promoting TAFE NSW at an executive level across jurisdictional and industry boundaries. How have you achieved this in the past to maximise the position of your organisation? (3842 characters) As a results-driven ICT executive with high level of expertise in promoting and marketing business enterprises and government organisations across various jurisdictional and industry boundaries. I am acutely aware that every organisation has its own individual vision, strategy, goals, culture, stakeholders, plans and resources and I have played an active role in articulating and marketing services using an influential approach, communicating and negotiating with influence.

I have always maintained a principle to deliver optimal value to my organisation and our stakeholders in order to achieve our organisation’s goals, maximise our value and position. An overview of my approach to deliver optimal value includes: (i) understanding my organisation’s vision, strategy, goals, business and operating environment, stakeholders, challenges and culture; (ii) clearly defining or enhancing my team’s strategy and goals; (iii) building an effective team with a desirable culture through strong leadership and mentorship; (iv) leading my team to formulate viable plans with concise deliverables and measurable KPIs; (v) identifying and managing risks; being agile to manage unexpected situations and adjust; and (vi) reporting and demonstrating achievements.

In my capacity as the Inspector of Police in the Singapore Police Force, I was tasked to manage real-life situations that were often time critical and often faced serious consequences. When Singapore hosted the World Trade Organisation Ministerial Conference, I was selected to plan and manage the security of the venue’s Ground Level and all 6 access points. Recognising Singapore’s goal was to host a successful conference without adverse security news, I formed close partnership with external stakeholders and my executive leadership team to meticulously plan the operations and train my team of 150 officers. In order to achieve a positive team image, I defined my team’s guiding principles as: (i) professional, diplomatic, and helpful yet firm on security and (ii) demonstrating assuring and alert presence yet non-intrusive. Moreover I constantly educated my team on these principles. Team and individual spirits are key pillars in a major and demanding operation. In a quest to invigorate the team, I was at the weaponry to greet each team member every morning and thank each of them at night. Additionally I ensured that my team understood that I was always ready to take charge of any difficult situation. Excellent outcomes were achieved as the conference concluded successfully and my team was highly commended. Furthermore, no complaint was received against my team, which achieved 99.9% attendance rate.

In my capacity as the subject matter Project Manager for Transport for New South Wales, I led and managed various stakeholders, prepared the Software Asset Management business case to request for A$3.8 million budget, managed the review and approval process and project implementation. The key objective of providing key software publishers with annual license compliance report to manage audit risks and unbudgeted software license costs was successfully achieved.

In my role as the Information Security Manager at Optus Business, I led my team to build the strategy and approach for achieving information security compliance and certifications amid managing and performing daily-to-daily information security duties. In addition, I exercised strong leadership and mentorship in shifting the team’s culture and led the team in managing security incidents.

I was appraised to have exceeded job requirements and attained a very high level of achievement in both my performance appraisals.

Having gained a vast array of relevant experience in Australia and Singapore, I am very confident and eager to take on senior leadership position with TAFE NSW.

Joining a government organisation will require you to understand and remain compliant with complex regulatory frameworks. What strategy will you take to provide viable solutions to the business, ensuring compliance is maintained with these regulatory frameworks? (3744 characters) Having worked at Transport for New South Wales on two occasions throughout my ICT management career in recent years, I possess a comprehensive understanding of complex regulatory frameworks with experience successfully driving compliance across technical teams. In my recent role as a Group Software Asset Manager at Transport for New South Wales, I effectively and efficiently drove SAM governance within a one month period when the Software License Compliance Governance Forum, comprising Directors and Principal Managers, was instituted with clear goals, objectives and action owners. Under my leadership and direction, the forum became the organisation’s platform to drive the progress of SAM operations and organisation-wide compliance in an effective and efficient manner. Furthermore the quality of deliverables from service providers were substantially enhanced, thus enabling more accurate Effective License Positions to be achieved.

In my vast array of compliance-focused leadership experience across a wide range of large and complex organisations, I believe the key to viable and sustainable information and cyber security solutions is the capacity of a security function to effectively: (i) integrate various applicable preventive, detective, response, and recovery controls into a specific information and cyber security defence mechanism against a threat or threat category i.e. defence playbook against threat; (ii) organise the set of defence mechanisms into the organisation’s information and cyber security defence system; (iii) automate most of defence system so that security and organisational human resources are upskilled to focus on effective defence of the desired overall security posture.

I have enclosed with this application a document containing three diagrams, which describe the strategy to develop Information Security Defence based on defence playbooks and automation. An overview of the development strategy is detailed below: • •

• • • •

Formalise the security defence mission and desired maturity level, as these goals provide direction for development and operations. For example, the desired maturity level needs to be considered when selecting technological products.

Organise a security planning and development team to build defence mechanisms for high-risk threats via integrating controls and formulating responses into defence playbooks. A defence playbook supports a security function to present the threats, control responsibilities and significance, the defence actions and security value to business stakeholders.

Implement the defence playbooks, aimed to achieve integrated defence. While integration tasks and reporting are likely to require manual work, the stakeholders and security team understand this is a process to achieve the targeted maturity level Prepare business case to implement the highly automated core defence security system using data and information from Integrated Defence operations including the business value the system is protecting and savings using automation.

Implement defence system and upskill resources for higher value security work.

Continue to identify improvement opportunities to strengthen the information and cyber security defence.

I am acutely aware that one of the aims of government regulatory frameworks is to protect and ensure responsible and valuable use of public funds. The above-mentioned strategy clearly justifies the building of an effective and sustainable information and cyber security defence by identifying the business value at risk due to the threats, designing and implementing concise and effective defence mechanisms i.e. integrated controls in order to mitigate the risks and manage incidents and tallying the savings from automation.

Key Application Responses EOI - Team Leader Band 3 - Business Services Position No: 00006OTZ | TAFE NSW

•

Qualifications and Training:

I am dedicated to a long-term career in higher education and take responsibility for my own training and development. I have completed a broad range of qualifications including Bachelor of Arts (Major in Education and Business Administration), Master of Business Administration (Majoring in Education/Business Administration), Diploma of Vocational Education and Training (TAE50111), Diploma of Training Design and Development (TAE50216), Support the Development of Adult Language Literacy and Numeracy Skills (TAELLN501), Diploma of Business (BSB50215) and Certificate IV in Workplace Training (TAELLN411). I am dedicated to providing innovative teaching practice with extensive experience in the higher education sector for many years at TAFE NSW, Central Queensland University, International Language School Canada, Trison Business College, Local Government Professionals Australia NSW, Australian Careers Business College, The Education Group and Macquarie College.

•

Demonstrated high level educational leadership capabilities in VET teaching, learning and assessment practice:

In my current employment with TAFE NSW, I was informed by my Line Manager of a project that requires completion within a 3month period due to an upcoming audit by ASQA. As a Regulatory Assurance Officer, I am assigned to review Corrective Action Required Report of various teaching sections and suggest to them how they can embed quality and innovative teaching practices. As a Regulatory Assurance Officer, I am required to go on site and meet Team Leaders of Head Teachers and view documents to determine whether all the actions were corrected. To achieve key objectives, firstly I developed a clear project plan, selected the right people for the job, facilitated team meetings and allocated tasks to all team members. Furthermore I set the time frame, managed the record keeping and provided support to team members throughout the project. Under my leadership as a Project Leader, we managed to meet up with this team leaders and Head Teachers, sighted and gathered all the information and managed to close most of the CAR items effectively.

Moreover as a Trainer and Assessor, I ensured all students received additional support in their assessments. I was assigned to develop a strategy on how we could rectify the problem of students who were “Not Yet Satisfactory” in more than one unit of competency. I successfully changed this culture by including additional support in the timetable assessment support session, thus addressing and rectifying this issue sufficiently. Furthermore I provided counselling sessions and asked students to attend an assessment support to determine how they were going and how to move forward positively to achieve their study goals. This provided students with additional motivation, encouragement and also provide them extra time for them to submit their assessment. As a Trainer and Assessor, I built confidence in the students, these learners now had continuous support, the type of assessments they were submitting improved vastly and we decreased re-submissions.

•

Demonstrated current knowledge and skills in a relevant industry, discipline professional practices and technologies:

In all positions undertaken since 2006 including Trainer and Assessor, Learning & Development Facilitator and Director of Studies Business and Accounting, I have maintained a sound current knowledge and skills in relevant industry, discipline professional practices and technologies. I am presently the Regulatory Assurance Officer at TAFE NSW which involves conducting reviews of Corrective Action Required Reports of various teaching sections and suggesting how they can embed quality and innovative teaching practices. I am tasked to highlight the importance of clarity and explanation of assessment tasks, grade documentation to follow training package guidelines, ensuring the learner assessment instruction is clear and concise, providing constructive feedback to learners on assessments to ensure there is sequential numbering and consistent naming of assessment events across assessment documents (ASQA Standard 1.8).

In addition in my previous role as Director of Studies, I provided expert advice and supported teaching teams to embed quality and innovative teaching practices through telephone conversation and site visits. I faced numerous challenges which included: staff not participating in professional development to maintain and enhance their skills and knowledge; staff not following the session plan despite reminders; staff not providing staff with additional support to help their learning needs; poor attendance levels; students making minimal or no progress in their qualification. Determined to overcome all challenges, inefficiencies and obstacles whilst overseeing the smooth operations of the Business and Accounting Department, I utilised my initiative to devise and implement effective strategies.

•

Established effective current links to industry and the community including demonstrated record of building and developing strategic networks, partnerships and alliances and a demonstrated ability to identify, plan and implement relevant courses and services:

Facilitating co-operative and collaborative working relationships across stakeholders and within the organisation and working to maintain and enhance them, I foster a positive rapport and teamwork in the higher education sector, liaising across business areas, rewarding co-operative efforts. Promoting an environment of teamwork and co-operation, I am adept in providing leadership in implementing participative decision making.

Previously as a Learning and Development Facilitator at Local Government Managers Australia, I worked with LGMA NSW channels to extract content to develop quality programs and worked closely with third party providers to create solutions, developed and delivered LGMA NSW training content, designing training programs for Councils whilst integrating activities of Learning and Development with other aspects of LGMA NSW business such as Membership, Member Networks and Events. Furthermore I built strong relationships and networks with key stakeholders including members, council staff, designers, IT support agency government agencies and vendors, provided monthly business unit reports to the Executive Manager - Programs, Events and Partners and acted as the Learning and Development face of the association and improve the profile via quality training, oversee and optimise excellent customer service.

•

High level understanding of current issues relating to the VET and/or higher education sector including policies and legislation and a demonstrated capacity to lead and develop a team of professional staff members and to undertake initiatives and incorporate successful outcomes into the teaching and learning environment:

I understand that Vocational education and training (VET) in Australia is regulated by a variety of Australian, state and territory laws.

Fundamental to the VET system are Australian laws including: National Vocational Education and Training Regulator Act 2011 is the Act that established the National Vocational Education and Training Regulator, called the Australian Skills Quality Authority.

Throughout my career in the higher education sector, undertaking initiatives and incorporate successful outcomes into the teaching and learning environment. I have performed various leadership roles which has required engaging with internal stakeholders in regards to educational compliance. In my previous role as the Director of Studies - Business and Accounting, I faced numerous challenges which included: (i) staff not participating in professional development to enhance their skills and knowledge; staff not following the session plan despite reminders; (iii) staff not providing staff with additional support to help their learning needs; (iv) poor attendance levels; (v) students making minimal or no progress in their qualification. Determined to overcome all challenges, inefficiencies and obstacles whilst overseeing smooth operations of the Business and Accounting Department, I utilised my initiative to devise and implement effective strategies.

•

Demonstrated experience in an educational environment at both a strategic and operational level with sound administrative skills, and ability to plan, manage and monitor financial, human and physical resources and experience in setting work priorities, problem solving and meeting deadlines in a high workload environment:

I have managed operations and set strategic direction, taking responsibility for assigning workloads, monitoring and allocating human, financial and physical resources, work flows and standards and ensuring workplace and the department’s goals and objectives are delivered within set deadlines. I was tasked to address the issue of the lack of participation in professional development activities by our Trainers and Assessor as training and assessment practices need to be relevant to the current needs of industry.

Furthermore I am aware of the importance of trainers keeping up to date with relevant training and assessment strategies, practices and resources to ensure they are aligned with current industry skills. In order to motivate and lead trainers to work on their professional training goals, I provided in-house professional development to encourage and provide financial assistance to any employee wanting to pursue an educational and/or professional course of study provided by an external body, within the criteria set out in our policy. Additionally I conducted one-on-one check-ins to communicate with the Trainers and Assessors regarding the work they are undertaking and encouraged them to become members of professional associations and join free webinar sessions to expand their skills.

During my employment as a Trainer at ILSC Language and Business College, I used my initiative to introduce an English Speaking Policy at the college. I decided that in order to promote and encourage international students to practice English, I introduced the policy of speaking English while they were inside the college. A key aspect of this policy implementation is that the duties and responsibilities of all training and administration staff was to encourage students to speak in English at all times. A yellow card system was introduced and hence if any student was found not speaking in English, we were warned and a Yellow Card was given. However a room was allocated for students to use and speak in their own language if their parents or relatives call them. This worked really well and gave them an ideal balance whilst remaining flexible.

Furthermore I developed and implemented a Classroom Management Policy where trainers were not happy about students coming late into the session. Therefore I contributed to the idea of having a framed visual notice on each door of the classroom showing the clock and stating whether the student was on time, still allowing them to come in or arrive after the break. For example was considered ‘on time’, 9:15am was ‘allowed to come in’ and 9:30am was ‘you are late, join after the break.’ My initiative was highly commended by the students, staff and management which also increased productivity and student satisfaction.

•

Demonstrated sound interpersonal, negotiation and teamwork skills and a proven commitment to quality customer service and high level written and oral communication skills in English:

As a confident communicator with highly developed interpersonal and relationship building skills, I have the capacity to provide expert advice and support to Skills Teams to embed innovative and quality teaching practice and drive continuous improvement and build capability in high quality and innovative educational practice and application of technology. I have experience handling escalated issues and problems appropriately and promptly, dealing with people of various ages and clients from diverse cultural backgrounds, including people with limited English speaking skills. In my previous employment with the International Language School Canada as a Trainer and Assessor, I trained students from diverse backgrounds in the VET sector. I have successfully communicated and negotiated with this diverse group using my skills and knowledge in delivering each unit of competency as per Training and Assessment Guide (TAS). As an RTO we determined the support needs of individual learners and were required to provide access to the educational and support services necessary for the individual learner to meet the requirements of the training product as specified in training packages or VET accredited courses. Therefore turning away students who need extra assessment support was unacceptable.

•

Demonstrated ability to implement Equal Employment Opportunity (EEO), Ethical Practice, Ethnic Affairs Priorities Statements, Work Health and Safety (WHS) as they relate to the position:

I am aware of the Australian Industrial Relations and HRM Competencies and the changes and development that takes place in government. In my vast experience to date, I have applied equal opportunity principles in education and employment to staff and students, demonstrating a commitment to equal opportunity in education and employment and to the prevention of overt and convert discriminatory practices. I have overseen and controlled activities regarding recruitment, selection, staff development, supervision and appraisal in accordance with Equal Employment Opportunity principles and Occupational Health and Safety regulations.

I understand that the objectives of the Equal Opportunity Act 1984 objectives are to eliminate discrimination on the grounds of sex, marital status or pregnancy, family responsibility or family status, race, religious or political conviction, impairment, age or gender history in the areas of work, accommodation, education, the provision of goods, facilities and services, access to places and vehicles, land and the membership of clubs; eliminate sexual and racial harassment in the workplace, educational institutions and accommodation; promote community recognition and acceptance of the equality of men and women, and the equality of people of all races, regardless of their religious or political convictions, their impairments or their age.

I am highly committed to supporting and upholding the Workplace Health and Safety requirements, policies and procedures when dealing with the public, stakeholders, fellow peers and colleagues at all times. Having being employed by various organisations, I have been exposed to corporate Workplace Health and Safety values, which are consistent with my own beliefs and ethics.

•

Knowledge of and commitment to the Department’s Aboriginal education and training policies:

I possess a sound understanding of cultural awareness which can be demonstrated in my experience working with Aboriginal and Torres Strait Islander people. Aboriginal education is everyone's business and it is the role of the Principal to deliver this key message while working to close the gap in opportunity and achievement between Aboriginal people and fellow Australians.

The Aboriginal Education and Training Policy, The Aboriginal Human Resources Development Plan (2012-2017), the Partnership Agreement (2010-2020) between the NSW AECG and DoE, and the National Aboriginal and Torres Strait Islander Education Action Plan: 2010-2014, guides decisions being made. I used inclusive quality teaching and assessment practices that are informed by current research to collect, analyse and track data, ensuring individual learning needs of Aboriginal students are met.

Selection Criteria Patient Support Officer | Requisition ID: REQ82329 Coffs Harbour Health Campus, Mid North Coast

1. Suitable communication and interpersonal skills with ability to work effectively as part of a team.

Communicating meaningfully with staff, I represent the work area professionally whilst tactfully articulating views or requirements.

A contract involving a fleet of vehicles was required to meet Government ADR standards and specified times. I was tasked to ensure all related paperwork i.e. financial, legislative requirements and internal ordering processing were met which required collaboration with key team members to ensure a clear and precise expectations of the client would be achieved. I managed each stage of the process to adhere to all statuary administrative and financial requirements, to ensure the imposed deadlines were met. The requirements were to be structured in a written format and verbally communicated to all stakeholders. I achieved the successful conclusion of contract with full customer and management satisfaction.

In my previous role as Business Manager, I was informed by management that a fleet contract needed to be initiated which involved the delivery of a fleet of vehicles which were to be financed individually and delivered at times and destinations specified by the stakeholders’ contractual agreements. I was tasked to manage the finance contractual agreements and manage the delivery of the vehicles through all stages. Firstly, I collaborated with the client to ensure expectations and deliverables where clearly defined. I then facilitated team meetings with key staff members to discuss objectives and time management procedures.

I competently managed, supported and guided all team members throughout the entire life of the contract, negotiated vehicle requirement and structured all facets of the finance contracts to meet each specified deadline. Excellent results were achieved as I managed to fulfil the client’s deadlines on time with no delays whilst meeting the client’s financial requirements, ensuring all lending compliance had been adhered to.

2. Good organisational skills with ability to meet deadlines.

Well organised and efficient, I consistently maintain a highly flexible approach with the ability to work on multiple tasks simultaneously, handle interruptions, competing deadlines and changing work priorities. Dedicated to continuous improvement, I believe it is important to challenge procedures and ways of working regularly to determine if there is a more efficient way of performing tasks, maximising organisation and productivity. It is by way of this ongoing assessment that the quality of the service I deliver and the quality of work I prepare is of the highest standard achievable.

In my previous role as Business Manager, I was informed by management that a fleet contract was required to be initiated which involved the delivery of a fleet of vehicles to be financed individually and delivered at times and destinations specified by the stakeholders’ contractual agreements. I was tasked to manage the finance contractual agreements and manage the delivery of the vehicles through all stages. Firstly, I collaborated with the client to ensure expectations and deliverables where clearly defined. I then facilitated team meetings with key staff members to discuss objectives and time management procedures. I competently managed, supported and guided all team members throughout the entire life of the contract, negotiated vehicle requirement and structured all facets of the finance contracts to meet each specified deadline. Excellent results were achieved as I managed to fulfil the client’s deadlines on time with no delays whilst meeting the client’s financial requirements, ensuring all lending compliance had been adhered to.

3. Ability to undertake various administrative tasks and perform duties with attention to detail.

I was tasked to prepare minutes to align with the business paper items in full and accurate detail on a daily, weekly, monthly basis as required for immediate and same day coalition. In accordance with the agenda items and business paper, I provided a MS Word formatted template document to be completed by each department. Time deadlines were specified in writing upon request of each report. Using the business agenda as a template to, check off attendees as they arrive or noting absentees. I would circulate an attendance list, record motions, actions, and decisions as they occur, ask for clarification as necessary, write clear, brief notes-not full sentences or verbatim wording as required. At the meetings conclusion the minutes were processed, transposed into a MS Word document accompanied by any supporting documentation. After seeking the minutes’ approval by management, the paper was then distributed to all concerned and archived and all meeting requirements were seamlessly addressed.

I maintain a high level of attention to detail in all tasks undertaken whilst ensuring quality work output consistently, delivering desired results by seeing tasks through to completion and working within agreed priorities and deadlines. I have undertaken a range of tasks which have demanded a high level of attention to detail including report writing and maintenance of accurate files and records. I was tasked to provide finance for complex business client which required undertaking finance processes such as preparing complex finance application for complex business entity, liaising with legal personnel and specialists as required. I lodged the finance applications to ensure all parameters of the customers and financial requirements were strictly adhered to all times based on current requirements.

4. Competent skills in computer use and relevant software programs including Word, Excel & Outlook.

I have gained advanced computer skills which have been enhanced in the workplace with a high level of proficiency using various systems on a daily basis including MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, email and internet. Technology savvy with the ability to complete any further training, I acquire new skills and knowledge quickly and easily. In my recent role, I was requested to develop a customer sales retention letter programme which included a template and progressive letter followup system, across a 3-year time frame, addressing key milestones. Determined to achieve results, I developed a series of template letters to run at specific time frames and each letter template addressed different areas of client follow up of the sales/service process using Microsoft Office in conjunction with Internal Software Database. I delegated the letters to be signed off by various staff as a point of contact and targeted at each specific department involved. The programme successfully developed strong customer relations by creating a communication pathway and process encouraged staff accountability and a team focus. I was commended for my initiative and ability to use technology to achieve results.

5. Proven ability to work autonomously and also as an effective team member.

Demonstrating myself to be a resourceful team member, I have been instrumental in contributing to high performing teams, forging strong relationships with colleagues and management. My key strengths include building trusting relationships, maintaining cultural sensitivity and building a positive rapport with a diverse workforce in multicultural settings. I develop and sustain productive internal and external relationships, anticipating and ensuring responsiveness to stakeholder needs. As a team member, I am mindful of my role and the roles of others to ensure successful outcomes. I have worked in teams that take a problem-solving approach to tasks and have helped formulate action plans with a genuine interest in the interchange of ideas. I have worked as part of a team for many years and understand the importance of excellent teamwork. I have readily worked without direct supervision, organising my workload and tasks independently, remaining dedicated, flexible and adaptable at all times. My performance, motivational levels and high level of initiative can be verified in positive feedback received from management that reflect my abilities and commitment.

I have held numerous leadership responsibilities, where I have been responsible for facilitating positive change, the development of policies and procedures and the motivation, training and coaching of new and existing staff. I have the capacity to lead and develop individuals and teams, providing direction and feedback to others whilst motivating, influencing and engaging others in the achievement of goals. I am always courteous, calm and considerate when communicating with others as a professional person and deliver quality services such as mentoring, motivation and support aiming to achieve a balance between the requirements of the organisation and of the client. When carrying out my duties, I am meticulous and have the ability and patience to listen to, understand and empathise with people from diverse cultural backgrounds.

6. Demonstrated ability to work in a demanding environment.

Maintaining momentum and sustaining energy when faced with setbacks or stakeholder criticism, I am resilient, optimistic and persistent when resolving barriers to achieve positive outcomes. I respond appropriately to criticism and conflict situations with the ability to minimise conflict, maintaining a balanced perspective on issues and in high pressure environments and support staff in times of crisis. Demonstrating a high level of initiative, flexibility and resourcefulness in dealing with uncertainty and change, I am adept in engaging others in change processes and provide clear guidance and support for team members transitioning through change processes.

During my tenure at Mike Blewitt Coffs Coast as a Business Manager/Finance & Insurance Manager, I was informed by management to implement an ongoing client retention process to ensure customer satisfaction and brand alignment that required implementation within a one month period. As Business Manager I was tasked to plan and manage the process through all stages. Determined to achieve results, I developed a clear plan, utilising the stakeholders’ software resources and for the collation of an internal diarised reporting system using Microsoft Excel, internal software together with a with a diarised follow-up system which could access 24 hours to reflect the developments of all clients. Under my leadership, excellent results were achieved as I increased client relationships and implemented a process to ensure a targeted approach to brand alignment. I was commended by management and stakeholders as this generated team unity whilst providing an open communication pathway for clients and employees.

In my role as Business Manager, I was informed by the sales team that a client had required to take delivery of a vehicle within 24 hours due to sensitive medical requirements during a stressful and upsetting time for the client. During this time, I was required to plan the vehicle’s requirements for collection, ensuring all finance documentation through to settlement. I collaborated with key team managers to ensure the client’s vehicle requirements and deadlines would be met. This involved liaising with various departments to ensure all aspects of the process were undertaken with accuracy, priority and urgency. I was dedicated to undertaking the financial requirements and deadlines. As a result in my capacity as a Manager, I achieved the prompt and successful delivery of a service and product which exceeded client expectations in a seamless manner. Furthermore the time frame was achieved within one hour and I was commended by my peers and management and a client which provided a written thankyou letter for my dedication to meeting their needs.

Selection Criteria Vice-Chancellor's Research Fellowships Position No: Ref 3785/19 | Western Sydney University

Please indicate which research area you are interested in applying for from the focus areas listed in the Job Advertisement.

I write with great interest to apply for the Epidemiology, Big Data and Health Economics theme under the NICM research which is focused on non-pharmaceutical drugs and interventions. I have extensive experience in non-pharmacological and intervention approach research from my PhD, MSc and post-doctoral research and I am currently employed as a Research and Data Officer where I am involved in screening, cleaning and analysing epidemiology data from 41 less resourced countries.

A PhD or equivalent qualifications/experience in a relevant field.

Committed to lifelong learning and ongoing research, I hold a PhD in Physiology and Pharmacology which I obtained from the School of Medical Sciences, UNSW Sydney in 2010, specialising in multidisciplinary science that includes Physiology, Behavioural Neuroscience, Molecular Biology and Biochemistry. My PhD thesis was a series of publications rated as 1;1;2 (1 accept as it is and 2 accept with minor corrections) by three examiners including two international and one local examiner.

During my PhD research examined on non-pharmacological approaches that are diet and voluntary exercise in ameliorating anxiety and depression such as behaviour induced by stress using animal model. Additionally I have completed a Masters in Biomedical Sciences, specialising in Biochemistry and a BSc (Hons) in Biomedical Sciences with an Honours project in Toxicology. My Masters thesis was on the effect of Vitamin E supplementation on elderly community dwelling Malaysians aged 60 and above on cognitive function and lipid peroxidation status.

Demonstrated high level interpersonal skills as well as verbal and written communication skills.

As an articulate, confident and highly experienced communicator, I accurately present information with a high level of proficiency both orally and in writing with proficiency in translating complex information coherently and concisely for a range of audiences. Communicating meaningfully with internal and external stakeholders, I represent the work area with diplomacy whilst tactfully articulating organisational vision and key requirements. My track record of interdisciplinary publications has often necessitated collaboration with authors from different research areas which demonstrates my ability to work cooperatively as a member of interdisciplinary team.

I possess highly developed written communication skills with the ability to produce a diverse array of documentation with the capacity to express concepts and facts clearly and concisely with information presented professionally to the targeted audience. My written communication skills can be further demonstrated by my PhD thesis submission by a series of publications and my 21 research publications.

My thesis was rated 1, 1 and 2 (1: award degree as it is, 2: award degree with minor changes). I have 9 first author publications as listed in my résumé for all of which I took a lead role in the writing of the publications. I am also mentoring PhD and Honours students in their writing and have experience writing successful grants and articles for the public.

I have demonstrated excellent interpersonal skills, paving the way for performance appraisals by my supervisors, who have commended me on many occasions for my clear speaking manner, understanding and empathetic attitude whilst performing my daily functions. In my previous and current positions as a Researcher, Lecturer, CSIRO-Scientist in School, Justice of the Peace for NSW and Juror for NSW Courts, I communicated orally and written with people from different ages, education, job status, diverse expertise and cultural backgrounds. The following details describe some of my job achievements and experience that demonstrate my calibre for an excellent oral communicator.

I am an excellent persuasive speaker as demonstrated by being a finalist in the three minutes thesis competition for 2010 at UNSW Sydney and this appeared in the higher education supplement issue of the Australian newspaper dated 11th August 2010 entitled “Three minutes to present a life-changing thesis.” Besides I am a confident and convincing speaker and my conference presentations always attracted considerable interest from conference attendees to invite me to seminar talks. I was selected to attend the Nobel Laureate Meeting on Physiology/Medicine in Lindau, Germany in 2011 and during that time, I visited two distinct neuroscience & laboratories where I was invited to speak including the Max Planck Institute in Munich, Germany and the Royal Veterinary College of London.

In my work as a CSIRO - Scientist in School, I regularly demonstrate and present talks to students and parents at the Our Lady of Sacred Heart Primary School. I utilise my high-level writing skills together with having nine first author publications for peer-reviewed journals, and disseminate research findings to the public via articles in “The Conversation” and “Australasian magazine.” My key contributions to “The Conversation” resulted in UNSW Sydney ranking me as the seventh top author in 2014 which was an excellent achievement.

Ability to conduct collaborative research in multidisciplinary and/or multi-institutional teams and experience in the preparation of competitive research grant applications.

Demonstrating myself to be a resourceful team member, I have been instrumental in contributing to high performing teams, forging strong relationships with colleagues and management. In my current and previous positions, I have developed, nurtured and sustained productive internal and external working relationships relevant to business area, anticipating and ensuring responsiveness to stakeholder needs whilst promoting a positive culture of teamwork and co-operation. My key strengths include building trusting relationships, maintaining cultural sensitivity and building a positive rapport with a diverse workforce in multicultural settings. My track record of interdisciplinary publications has often necessitated collaboration with authors from different research areas, demonstrating my ability to work cooperatively as a member of the interdisciplinary team. The success of working as a team and as well as independently is evidenced through my individual work (writing 9 first author publications), the team publications that involved my PhD (Jess Beilharz), Honours (Kristy Wang), Intern Student (Vivian Le), Research Assistant (Chris Antoniadis) and publications with my collaborators (Amy Reichelt, Lin Ong, West Brooke, and Kerry Anne).

I am highly adept in collaborating, having established local and international networks to provide experimental rigour and discussion.

I have established strong international networks with leading scientists working in early life stress, Professors Schmitt (Germany) and Baram (USA) has expedited the establishment of the early life stress model at UNSW. Besides, I am collaborating on a project established in UNSW with Professor Sinclair (Harvard University), an expert in ageing research. I am involved in several current projects that demonstrate my ability to build partnerships. I have extensive collaboration with the School of Psychology UNSW, leading to joint student supervision.

Supervision of 2 Honours and one current PhD student has resulted in publications and conference presentations (see [2], [3], [4] & [8] in CV). My collaboration with scientists Dr Bobrovskaya and Dr Reichelt from the University of Newcastle and School of Psychology, UNSW respectively led to several publications (see [5] & [9] in CV).

I have mentored an international visitor hosted by my laboratory under IBRO exchange, Jitendra Kumar, with whom I published a recent article in Frontiers in Molecular Neuroscience. This content of this paper was published in “the conversation” and received 630,000 reads.

I also collaborated with Professor Kerry-Anne Rye from the Lipid Research Group School of Medical Sciences, UNSW and we had access to a database of healthy men and women from the Multi-Ethnic Study of Atherosclerosis (MESA). We then investigated the relationship between lipids and lipoprotein distribution with elevated depressive symptoms and how lifestyle factors such as diet and exercise impacts these measures. This collaboration led to a publication in Translation Psychiatry and the American Journal of Epidemiology (2017).

In the period 2015-2018, I worked on several research projects with different research field experts. In collaboration with Irina Venoiuge from School of Biotechnology & Biomolecular Sciences, UNSW, we discovered over 200 genes that are differentially altered by early life stress in the prefrontal cortex, and we are currently preparing the manuscript. Whilst working with Patricia Conway from the School of Biotechnology UNSW and the National University of Singapore, we are currently working on the anti-tumour activity of Clostridium using Balb-C Nude Mice. Another project that is was successfully completed was a study to examine the effect of nicotinamide adenine dinucleotide (NMN), an exercise-mimetic drug on anxiety and depression-like behaviour in an ageing mice model with Dr Lindsay Wu and Professor David Sinclair (Ageing group, UNSW). The manuscript entitled "NAD+repletion rescues female fertility during reproductive ageing"(reference number: NCOMMS-19-26967) is now under review with Nature Communications.

In my previous position as a Post-doctoral Researcher (2012-2016), we collaborated with a probiotic company from Italy which funded the probiotic and some of the project fund. In my recent position as a Senior Research Officer, I have worked closely with a probiotic company, BioSignal with Professor Conway who is a Conjoint Professor in UNSW and the National University of Technology, Singapore. In this project, the preterm babies were consuming either a single probiotic or multiple mixes of probiotics. We wish to determine the impact of this treatment on the gut microbiota and the metabolites, in particular, short-chain fatty acids. The particular SCFAs of interest include acetic, propionic and butyric acids. These are indicators of the metabolism of the gut microbiota.

I possess a wealth of experience, working both individually and as part of a team in writing successful research grant proposals with a strong history of grant success, having been awarded a Diabetes Australia Research Trust (DART) grant for 2012 valued at $59,000. In 2014 I jointly wrote a NHMRC grant with Professor Margaret Morris on early life stress and metabolic complications.

I contributed all the preliminary data for this grant and I was the first author in all the publications included in the grant. We received a score of 5. I also submitted an early career fellowship (DECRA) with ARC and received a score of top 14-25% of unsuccessful applications.

I received two travel grants from the International Brain Organisation (IBRO) including: (i) FENS-IBRO travel grant 2011 to attend School on Metabolic Aspects of Chronic Brain Diseases, Günzburg, Germany; (ii) International Society of Neurochemistry travel grant 2011 to attend Xth Advanced School on Neurochemistry in Delphi, Greece.

I received an Honours scholarship to conduct research on malaria pathology in 2000. I received a Masters scholarship to work on effects of vitamin E supplementation on cognition in elderly healthy Chinese community in Malaysia in 2002.

Demonstrated ability to work independently and with minimal supervision to meet competing deadlines, and work effectively as a team member and communicate with a range of stakeholders.

Well organised and efficient, I maintain a highly flexible approach with the ability to work on multiple tasks simultaneously, handle interruptions, competing deadlines and changing work priorities. I have readily worked without direct supervision, organising my workload and tasks independently, remaining dedicated, flexible and adaptable at all times. My performance, motivational levels and high level of initiative can be verified in positive feedback received from management that reflect my abilities and commitment. I have worked in teams that take a problem-solving approach to tasks and have helped formulate action plans with a genuine interest in the interchange of ideas.

I held several positions while working as a Research Associate including Honours Thesis Examiner, JP for NSW, Scientist in School, Journal Reviewer and active Franklin Women Member, successfully fulfilling all requirements for all positions. Hence, this reflects my ability to organise time efficiently and prioritise workloads based on due dates. Dedicated to continuous improvement, I believe it is important to challenge procedures and ways of working regularly to determine if there is a more efficient way of performing tasks, maximising organisation and productivity. It is by way of this ongoing assessment that the quality of the service I deliver and the quality of work I prepare is of the highest standard achievable.

I possess excellent skills in multi-tasking which can be evidenced in my previous experience in writing grants, marking thesis, supervising students, writing research articles and analysing data. I have worked as a Team Leader in several projects under the Diabetes Australia fund received in 2012. As a Team Leader, I had always committed myself to work together with the team that is made up of research assistants, postgraduate students including Honours and Interns and occasionally visiting students and staff from across the globe. The success of working as a team and as well as independently is evidenced through my individual (9 first author publications), the team publications that involves my PhD (Jess Beilharz), Honours (Kristy Wang), Intern students and (Vivian Le), research assistant (Chris Antoniadis) and publications with my collaborators (Amy Reichelt, Lin Ong, West Brooke, and Kerry Anne).

In my previous and current positions as a Research Associate and Research Officer, I undertake several research projects with minimal supervision and direction. As a results-driven and innovative professional, I am adept in responding to changing demands with a commitment to optimising business processes with experience instigating opportunities for continuous improvement activities to improve outcomes. I have taken the responsibility to initiate, manage and complete several projects that I have acquired fund individually from Diabetes Research Australia Trust, and research projects funded by the National Health Medical Research obtained by my supervisor. It is my responsibility to check progress, validate data for accuracy with minimal supervision.

In my current role as Research and Data Officer at Diabetes NSW & ACT, I collaborate with researchers from partners in 41 countries comprising different language, cultural backgrounds to conduct research on the Life for a Child Program, liaising with local diabetes societies who provides national register of paediatric patients diagnosed with diabetes in their countries. I am responsible for screening all national data registry (approx. 2000 data entries per country) for duplicacy and missing information and correspond via teleconference if issues identified for verification and corrections. Despite time differences and language barriers in many of these countries, I maintain excellent interpersonal skills using sound judgement and action problems or issues which arise when dealing with data an correspondence with these countries. This is a critical and integral part of Life for a Child Research arm, given this data is basis for epidemiological/modelling for health economics analysis, a task which is also under my responsibility. As a Research and Data Officer for Life for a Child Program, I have consistently performed all these tasks with limited supervision and received exceptional feedback.

Experience in the supervision of students.

I have held numerous leadership responsibilities with a high level of competency in leading, managing, training, mentoring and coaching students to achieve optimal results. Whilst leading and developing individuals and teams, I provide direction and feedback to others whilst motivating, influencing and engaging team members in the achievement of individual and team goals. From 2012-2018, I have co-supervised two PhD students, one honours students and three intern students playing a significant role in supervising these students.

I gained experience in providing training them primarily in molecular, biochemistry, behavioural, dissection and statistical techniques.

Furthermore, I provided them with guidance and constructive feedback on the study design and data analysis. From 2019 in my current work at Diabetes Australia, I am currently supervising Medical Student Research internship program and supervise undergraduate and postgraduate students from University of Sydney embarking projects with Life for a Child Program.

At UNSW, I co-supervised a PhD student, Mukesh Raipuria (2012-2015) to completion on the impact of exercise on maternal obesity-induced anxiety-like behaviour and hippocampal gene expression, with one article in preparation for submission. Recently, I co-supervised to completion another PhD student, Jessica Beilharz (2013-2017) who examined how nutrition affects neuroplasticity, inflammatory genes and microbiota profile. In addition with Beilharz, I have published six journal articles which are outlined in my CV under publications.

I have supervised one Honours student to completion, Kristy Wang on the impact of early life stress and diet on glucose and lipid metabolism in muscle and liver which resulted in one journal publication as mentioned in my CV. I have experience in teaching and supervising a Professional Health Course, Exercise Physiology intern student, Christopher Antoniadis (2011-2012). I supervised his research project on the impact of exercise on the expression of genes related to glucose and lipid following early life stress induced by maternal separation and limited nesting model. To date, I have published four papers (see publication list in CV) with this student. I have also mentored a previous Exercise Physiology PhD student, Ehsan Gahreman.

At Academic Level C: Demonstrated experience in a specialised area of research, or extensive research experience including demonstrated leadership responsibility.

I have developed and worked on several research projects, with proven expertise in research protocols and experimental design which includes personally written ethics applications for various projects. For example from 2012-2015, I made three simultaneous advances in research, expanding the knowledge of mechanism(s) on diet and stress effects on cognition, stress response and anxiety. Firstly, I demonstrated that short-term high fat diet impairs spatial memory, leading to a publication in high-ranking Brain, Behaviour and Immunity ([16] in publication list). Secondly, with Dr Reichelt I showed that long-term high fat diet impaired the neuroplasticity gene, reelin, also published in Brain, Behaviour and Immunity ([13] in publication list). Thirdly, I established a newly developed rodent model of early life stress at UNSW through my international network with Professors Baram (USA) and Schmidt (Germany). I was the first scientist to unravel the metabolic implication of this model ([6,8, 10,19, 20,21] in publication list), and was the first to examine the psychological and metabolic implications of concomitant poor diet and stress ([6,8,9, 18,19, 20] in publication list).

My article in Frontiers of Molecular Neuroscience ([8] in CV) received significant attention by the media. In this article, I showed for the first time that consumption of liquid sugar alone produced similar detrimental effects as early life stress on hippocampus markers. The novelty of this work attracted an invitation to present in a symposium of world`s largest neuroscience meeting (30,000 delegates), Society for Neuroscience, 2014, USA. I further advanced the understanding of the mechanisms underlying hippocampal gene alterations induced by early life stress combined with diet by examining the role of epigenetic modifications, receiving the best poster award at the ACPS conference 2014. My recent article in Psychoneuroendocrinology (March 2016) ([5] in publication list) advanced the molecular knowledge underpinning the diet effects on anxiety. My expertise was recognised by invitations to write a review in Neuropsychopharmacology on the interaction between stress and diet ([17] in CV, 167 citations in 5 years) and Frontiers in Endocrinology on early life stress and later health outcomes ([13] in in publication list, 89 citations in 3 years).

From 2015 until to date, I have made further contributions in understanding the mechanism(s) by which diet and stress affect cognition through alteration in biota profiling and gene expression related memory in the brain which led to the publication of an article in Brain, Behaviour, Immunity (2017) and Molecular Psychiatry (2018).

At Academic Level C: A well-established track record of esteemed research and/or quality creative outputs.

I have an international leadership role in multidisciplinary research that includes the field of neuroscience, biochemistry, molecular science and immunology. Based on Google-Scholar citation metrics, my 5 year - H index is 13; I have 5 papers with more than 100 citations, and my citations per year more than doubled from 2015 (70 citations/year) to 2016 (180 citations/year). Total citations number is 1284 (accessed 20/09/2019). These publications appear in leading multidisciplinary journals (Americal Journal of Epidemiology, Molecular Psychiatry, Translational Psychiatry, Psychoneuroendocrinology, Brain Behaviour Immunity, and Frontiers Molecular Neuroscience).

At Academic Level C: A developing national and international research profile that reflects research excellence relative to career stage and opportunity.

As an internationally recognised researcher and scientist, I Have received many invitations to review journal articles and present talks.

The quality of my research work is reflected by my h-index of 13 with 1025 citations (google scholar accessed on 10/10/2018) and recipient of several outstanding research awards including Young Investigator Award by the Nobel Laureate Council in 2011. I am highly adaptable to new knowledge and technology, and continuously upgrade and update my knowledge through attendance and presentation at conferences and seminars, and rigorously participate in network/collaboration for feedback and improvements. I am committed to continuing to develop national and international research profile that reflects research excellence relative to career stage and opportunity.

GOVERNMENTRESUMES www.governmentresumes.com.au

Thankyou for reviewing examples of our work. All documents are individually worded and designed based on our client’s unique needs, skills, experience and career goals. As industry leaders over the past 24 years, we would be pleased to design impressive marketing documents such professional résumés, cover letters, selection criteria or targeted questions tailored to your needs to commence or elevate your career in the public service.

To find out more about how we can help you, contact our Director, Monique Thompson via phone or email. Consultations are available from 9am to 9pm.

Monique Thompson Director, Resume Writer & Career Coach since 1995

 0438 737 863 or 1300 944 045  success@governmentresumes.com.au Servicing clients Australia wide via phone, email and skype