Case Study
Kansas City International Airport Unified Workforce To enhance customer satisfaction, the ABM team at Kansas City International Airport employed ABM’s Unified Workforce. This activity management platform dramatically enhanced operational efficiency, increased technician productivity, and reduced administration work. The client has been so impressed with the improvements they have extended ABM’s contract for another seven years!
Before Unified Workforce (UW), Jerome spent most of his time mired in administrative activities and paperwork. He spent half of each day pulling PMs in Maximo, printing hundreds of paper copies, and manually distributing them to technicians. Then he spent up to two and a half hours at the end of the day entering the manually completed paper work orders back into Maximo.
Opened in 1972, the Kansas City International Airport has 15 airlines and non-stop service to 51 cities in the US, Canada and Mexico. Commonly referred to as KCI, the airport is one of the Top 50 busiest US airports with just under 10 million passengers each year.
Tracking status of work orders and technicians was time-consuming, and not real-time. If technicians were unfamiliar with the equipment, Jerome would have to manually search for and bring them the manuals. And there was reduced time for keeping up with safety updates and training.
CHALLENGE ABM has been providing on-site facility solutions for KCI since 2006. Under the direction of Facilities Manager Jerome Cowart, the team has grown to 12 technicians and is responsible for baggage handling, jet bridge, and refrigeration maintenance for the airport’s three terminals and the adjacent office complex.
The whole process was time-consuming and labor-intensive. All this time spent in the office meant that Jerome was not visible to the clients, not providing any value-added services, and was not able to look for ways to expand our responsibilities at the facility and generate more revenue for ABM. SOLUTION UW is a platform that optimizes many business activities. KCI leveraged the work activity functions that provide a centralized and automated platform that streamlines and integrates processes and incorporates and promotes collective training and safety materials.
“I love the UW platform! It improves efficiency, controls technician time, reduces admin work, and enhances client support. I have so much more time to interact with my clients, focus on safety and training, and find solutions for KCI challenges.” Jerome Cowart, FM at KCI