Business Unit: Process Name/ID:
ABM UW Work Activity Queue Location Onboarding | R-WI-ABM-1105-1
Shape Legend:
Revised process to be implemented
UW Support Team
Revision Date: 140820MC
Process Start
Integrate WOM system with UW (for both Field and Queue)
Update TNT table from WOM data (configuration)
Update Queue related fields in Admin Portal where applicable
Follow UW Location Onboarding Process
Enables merit-based, “pull” model: > Skills > Location > User Attribute > External Application
Support Process is followed WI-ABM-1551
Process End
LQ Team/Project Manager
WI-ABM-1103
Batch import syncs: Skill, Location, Venu and abmlq.com Accounts
Quality Manager sends final announcement R-WI-ABM-1105-3
No
End User
Location Supporters
Mainstreamed
Initiate Communication to End Users (3 of 6)
> Something New > Comin’ Round the Corner > Get Excited
Send out 4th and 5th Announcements to End Users
> Ready to Flip The Switch > it’s aLIVE!
R-WI-ABM-1105-3
R-WI-ABM-1105-3
Follow User Onboarding
New Hire?
R-WI-ABM-1105-2
Training Process is completed
Yes
Initial log into UW
Business Unit: Process Name/ID:
ABM UW Work Activity Queue User (New Hire) Onboarding | R-WI-ABM-1105-2
Shape Legend:
Revised process to be implemented
UW Support Team
Revision Date: 140820MC
Update Queue related fields in Admin Portal where applicable
Process Start
Verify user registration information submitted
> Phone Call > Email
> Check active box > Change role to field worker from client > Add customer name > Add location > Update user attributes > Update external applications
Process End
Send welcome email to new user; includes training information R-WI-ABM-1105-4
Support Process is followed WI-ABM-1551
Location Supporters
Copy Supporters
Follow UW Location Onboarding Process WI-ABM-1103
New User
Training is completed
Initial log into UW
Supporter guides new user