All references are available through the ABMLQ product request list. ABMLQ Product Requests: http://www.abmlq.com/productreq uest Reference Material: x
UW Components Packets
x
Brief: Unified Workforce
x
Brief: Unified Workforce Value
x
Video: What is Unified Workforce
x
UW Success and Benefits Infographics
x
Brief: Quality
x
Brief: Learning
x
Brief: EASI Program
x
ABMLQ Assistance
To learn more about ABMLQ and the EASI Community, please visit: http://www.abmlq.com
Unified Workforce Quality Manual Learning, Formal QMS Control Number: QMS-ABM-0005e Version 1.3 March 2015 Developed by: ABM Learning and Quality
Unified Workforce Quality Manual Learning, Formal φτυω 3.5 Learning, Formal
Description: The Learning Spot (TLS), our new ABM Corporate University is a cloud based, multi-language learning management solution will manage all aspects of learning across ABM. Some of the features of your new learning environment Purpose: x Content management (media, presentations, assessments, etc.) x Courses (collections of content) x Curricula (collection of courses commonly aligned to roles) x Transcript management (learning records for each participant) x Integration point for all third party content (leveraging the content in The Learning Spot while maintaining existing relationship and providing single sign on. IE: Summit safety, PSTN (Security), etc.)
͟
Unified Workforce Quality Manual Learning, Formal φτυω Functions: Assessment feedback loop Assessment selection automated workflow (UW queue) Competitive framework, local labor Competitive framework, peer to peer
Competitive framework, supplier (materials) Dynamic BI, individual learning performance Dynamic BI, Metropolis cases – vignettes Dynamic BI, team learning performance
Skill level calculations engine The Learning Spot alerts and notifications The Learning Spot content access matrix (primary, pre, post) UW standing inputs, 30 (learning engine) – see all inputs: http://www.abmlq.com/uwpoints
1.
Assessment feedback loop Results based on required passing levels on assessments are routed back to the user advising them if they passed, need to retake, or consider trying an assessment at a lower level (applies to Expert and Proficient levels).
2.
Assessment selection automated workflow (UW hopper) During the on boarding process a new user makes a "declaration" of industry - service - skill level choice. It is likely, and expected, that users will have numerous industry - service - skill combinations. The learning engine sees these as assessment requests and automatically routes an alert(s) (via the UW message buss) to the user to take their qualifying assessment.
3.
Competitive framework, local labor Skill qualification (see assessment selection) falls into three major categories (fundamental, proficient, expert) and ten levels (IE proficient lvel five). As described in the UW hopper work activity these levels are associated to work types and determine if a company is a candidate or not for the work in the hopper. The current levels of companies are displayed for all to see.
4.
Competitive framework, peer to peer Skill qualification (see assessment selection) falls into three major categories (fundamental, proficient, expert) and ten levels (IE proficient level five). As described in the UW hopper work activity these levels are associated to work types and determine if a company is a candidate or not for the work in the hopper. The current levels of individuals are displayed for all to see.
5.
Competitive framework, supplier (materials) As with the competitive frameworks for local labor and peer to peer the suppliers are assessed in the same manner. However, the impact for a supplier is considerably different. As the procurement system provides the possible suppliers for material requests they pass over to UW where they are combined with the suppliers community score (standing). The result produces a "good-fair-poor" ranking for the field user to choose. Good provides positive field user points, poor provides negative field user points.
6.
Dynamic BI, Individual learning performance The Learning Spot feeds active data constantly to the UW Learning screen where it is reveled on a set of tiles. With the UW2013 release the following individual learning performance tiles are provided: x My Activity | # courses added ; # pieces of content viewed, # total views x My Learning | # new courses, # pieces of content, % viewed x My Plan | % complete, average score, # active plans x Compulsory | # scheduled, # past due, # in the next 30 days
͠
Unified Workforce Quality Manual Learning, Formal φτυω x
Learning | # Completed, # pending, # required
7.
Dynamic BI, Metropolis cases - vignettes Metropolis feeds active data constantly to the UW Learning screen where it is reveled on a tiles. With the UW2013 release the following tile is provided using the users primary industry - service combination: x Metropolis | # case studies added, # videos added, # views in 2 weeks
8.
Dynamic BI, Team learning performance The Learning Spot feeds active data constantly to the UW Learning screen where it is reveled on a set of tiles. With the UW2013 release the following crew learning performance tiles are provided: x Crew Activity | # courses added ; # pieces of content viewed, # total views
9.
Skill level calculations engine Based on the pass level established in The Learning Spot for a given assessment a calculation is performed which establishes the skill level between one and ten. IE: Commercial - Parking - Fundamental assessment requires a 80% passing level. The user scores 90% which passes with a F5 level.
10.
The Learning Spot alerts and notifications Assessments required, scores and requests to interact are managed via the UW message buss with alerts and notifications. Messages may also be sent via the email or user name in the UW profile regarding course performance.
11.
The Learning Spot content access matrix (primary, pre, post) UW2014
12.
UW standing inputs, 30 (learning engine) | see all inputs: http://www.abmlq.com/uwpoints Community standing points, which may be viewed in the information bar (upper right), are constantly being updated. Hundreds of inputs contribute events which have positive or negative total points impact. Outside of the psychological impact of community viewed points, users compete for position and the UW hopper based work activity favors those with the highest standing (as measured by their UW points). Community standing events are dependent upon input variables pulling from UW native and connected UW environments.
͡
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: UW Learning, Formal - Onboarding
AREA: Education TYPE OF PROCEDURE:
Profile Customer
DOCUMENT NUMBER: WI-ABM-1507 REVISION: 1.3
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 03/05/15 03/05/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0 PURPOSE/SCOPE The organizational learning and growth of ABM employees are areas of utmost importance at ABM. Having a well prepared workforce with access to a robust curricula and transparent tracking of training gives employees an opportunity for growth and visibility to compliance by management. At ABM, a Learning Management System (LMS) is used to deliver formalized training in various formats. Branded as “The Learning Spot” (TLS), users can sign on through Unified Workforce (UW) and have access to learning content in curricula that fits their service, industry and level of proficiency. The effective onboarding of users into TLS is the first step in ensuring they are properly introduced to and well prepared for their initial and long-term use of the LMS. This Work Instruction (WI) defines the onboarding process in the use of TLS through Unified Workforce (UW). 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES x x x
It is the responsibility of all ABM employees to read and understand the provisions of this WI. It is the responsibility of all ABM employees in a training, educational or human resources role to read, understand and ensure compliance to the provisions of this WI. It is the responsibility of the Corporate Education Manager to ensure that the LMS is functioning effectively and all employees are properly on boarded for long-term adoption.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Senior Vice President of Learning and Quality is the point of escalation for all matters contested and inquired upon within this WI.
Procedure Title: Formal Learning Onboarding
Page 1 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
3.0 PROCEDURE (SOP OR WI STEPS) 3.1 WHAT IS FORMAL LEARNING? As a Unified Workforce component, Learning is categorized into two types: x Formal x Dynamic At ABM, Formal Learning is delivered through The Learning Spot (TLS), a Learning Management System that provides learning content via training courses, while Dynamic Learning includes spontaneous or organic training that is delivered with rich media content through Contextual Learning in Unified Workforce. TLS is a cloud-based, multi-language learning management solution that manages all aspects of formal learning across ABM. 3.2 ACCESS TO FORMAL LEARNING OR TLS Any internal or external user through a registration process can gain access to TLS via Unified Workforce or UW. Internal users include employees while external users may include Clients, Franchisees, Local Labor and Vendors. The single-sign on feature of UW allows a user to have access to several UW components including TLS, regardless of whether ABM credentials have been issued. There are two ways a user can gain access to TLS depending on the purpose of initial use: x
x
Individual user access – individuals can gain access to TLS through a self-registration process in UW; see Section 3.6 on how to do so. Users who need individual access are either employees who are newly hired (or require access to learning content outside the process of a TLS deployment for a division, department or specific purpose), or an external user who requires new access. Batch import access – an entire group of users via their division, service line or department can be imported as a batch into UW when deployment of TLS is required for a specific purpose. See Section 3.7 on the process of UW batch imports.
3.3 LEVELS OF ONBOARDING There are two levels of onboarding depending on the purpose of initial access to TLS. x
x
TLS Deployment via a Solution Supporter (see Section 3.4 for the Solution Supporters’ Role) - To ensure the effective long-term use and continued adoption of solutions like TLS, the EASI Program is leveraged to identify Solution Supporters who will assist in the onboarding process. Solution Supporters are members of the division, department or location that is deploying TLS to a group of employees who are within their purview. Individual User Onboarding – When individual user access is required outside the process of a deliberate TLS deployment, for example in the case of a new hire, a user can be on boarded through a self-registration process. See Section 3.7 below.
3.4 CRITICAL ROLE OF SOLUTION SUPPORTERS An important aspect of any initiative is building a partnership with representatives of the group who will be using a new solution. With any solution implemented by ABM Learning and Quality, the identification of Supporters and their induction into the EASI (Evangelists, Advocates, and Supporters Influence) Program is a critical step in the onboarding process. In general, the Supporters role includes:
Procedure Title: Formal Learning Onboarding
Page 2 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
Step
Role
Project Execution
x x x
Identification of Solution Supporters (by Executive Sponsor) Orientation Identification of Designees
User Preparation
x x x
Delivery of communication and awareness Create excitement Training completion
User Adoption
x x x
Onboarding of new users Support and assistance of new users Delivery of training resources
Stabilization
x x
Continuous updates to TLS content Use and review of TLS reports
Specifically for TLS onboarding, there are two key roles that the Solution Supporters will play, in addition to the Executive Sponsor – also listed are the expected support they will provide: Role
Scope
Oversight Role
x x x
Ensure user adoption Ensure course content relevance and accuracy Support of course administrators
Course Administrator Role
x x x x x x x x
Create new courses Maintain course content New user onboarding Manage student access Enrollment of students Manage student records Manage curricula paths Generate TLS reports
3.5 MASS COMMUNICATION TO TARGET AUDIENCE An equally important aspect of onboarding and initiative management in general, is providing awareness to the affected or target audience in a timely and sequential manner. To this end, a series of email announcements are used to not only prepare new TLS users but also to get them excited about the release of a new solution or new learning content. There are six announcements available as email templates with each serving a different purpose – see Section 3.5 below on how these will be used. Implementation Phase – these first three announcements are sent during the Implementation Phase: 1st Something New – introduces a new solution, product or service 2nd Comin’ Around The Corner – used as a progress indicator 3rd Ready to Flip the Switch – provides end user preparatory information Deployment Phase – these second three announcements are sent during the Deployment and PostDeployment Phases: 4th Get Excited! – designed to create excitement and inform of impending go live 5th It’s aLIVE! – communicates official release and the usability of solution 6th Mainstreamed – sent by the Corporate Quality Manager during the post-deployment phase, provides a review of the statistics and how the solution is being used based on performance indicators (see Section 5.0 to view additional information referenced in a separate standard)
Procedure Title: Formal Learning Onboarding
Page 3 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
3.6 TLS ONBOARDING VIA A SOLUTION SUPPORTER STEP 1.
WHAT Identify multiple Solution Supporters from the division, department or location
WHEN Planning Phase; after initial meeting with Project Manager
COMPETENCY (WHO) Project Manager; Corporate Education Manager
HOW (TOOLS) Manual process with project or executive sponsor from division, department or location See Scope/Role of Solution Supporters here: http://www.abmlq.com/wiabm15 07a
2.
Review and modify Solution Supporters Orientation presentation
As required
Conduct an orientation with Solution Supporters; review role and scope of support and induct into EASI Program
During kick-off meeting
Send follow-up communication to Solution Supporter Follow UW batch import process
After orientation
6.
Send first three in series of announcements
Solution Supporters
7.
Provide TLS training to Solution Supporters
Implementation Phase; as directed by Project Manager Deployment Phase
8.
Send next two series of announcements
Solution Supporters
9.
Follow long-term support and selfservice learning resources Send last in series of announcement
Deployment Phase; as directed by Project Manager After initial use of UW
Post-Deployment Phase; 90 days after Go Live
Corporate Quality Manager
3.
4.
5.
10.
Procedure Title: Formal Learning Onboarding
Implementation Phase
Project Manager; Corporate Education Manager
Project Manager; Corporate Education Manager
Project Manager; Corporate Education Manager Project Manager; Corporate Education Manager; Solution Supporters
Corporate Education Manager
New Users UW Support Team
PowerPoint File in ConnectX: http://www.abmlq.com/wiabm15 07e Upload final PDF presentation to ISSUU. Recorded example of Orientation Session for reference: http://www.abmlq.com/wiabm15 07d EASI Program information: http://www.abmlq.com/welcome toeasi Email template: http://www.abmlq.com/wiabm15 07b Work Instruction link: Onboarding UW Users http://www.abmlq.com/wiabm11 04 Email templates – Messages 1, 2 and 3: http://www.abmlq.com/wiabm15 07b http://www.abmlq.com/wiabm15 07c Email templates – Messages 4 and 5: http://www.abmlq.com/wiabm15 07b WI-ABM-1551 UW Support and Notifications http://www.abmlq.com/wiabm15 51 Email templates – Message 6: http://www.abmlq.com/wiabm15 07b
Page 4 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
3.7 INDIVIDUAL USER ONBOARDING These steps are followed when new users need access and thus, processed through an individual registration process. STEP 1.
WHAT
WHEN
COMPETENCY (WHO)
HOW (TOOLS)
Send communication to New Hire/New TLS User that guides them on the registration process Registration process is followed
At Start Date
Solution Supporters
Email Templates: http://www.abmlq.com/wiabm15 07f
At Start Date
New User
Contact new user to complete registration process Send log-in information via email
Upon receipt of registration
UW Support Team
QuickTip: Registration http://www.abmlq.com/wiabm11 02a Manual process
To complete process
UW Support Team
5.
Send training information on Solution Supporter role
If new hire is a Solution Supporter
Corporate Education Manager
6.
User logs into UW
To complete process
New User
2.
3.
4.
7.
Follow long-term support and selfservice learning resources
After initial use of UW
New User UW Support Team
Email Template: http://www.abmlq.com/wiabm11 02b http://www.abmlq.com/wiabm15 07c
QuickTips: How to log into UW for the first time: http://www.abmlq.com/wiabm11 02C How to log into UW in Outline Mode; http://www.abmlq.com/wiabm11 02d WI-ABM-1551 UW Support and Notifications http://www.abmlq.com/wiabm15 51
4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE FSG LEXICON LIBRARY LINK: LEXICON LIBRARY TERM ABM LQ, Learning and Quality EASI, Evangelists, Advocates and Supporters Influence LMS, Learning Management System Onboarding PocketPal Procedure Title: Formal Learning Onboarding
Page 5 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
TERM QMS, Quality Management System QuickTips Solution Supporter SOP, Standard Operating Procedure TLS, The Learning Spot UW, Unified Workforce WI, Work Instruction
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME WI-ABM-1102 Onboarding Unified Workforce WI-ABM-1506 Formal Learning Usage and Adoption WI-ABM-1514 Formal Learning Configuration WI-ABM-1551 UW Support and Notifications
LOCATION http://www.abmlq.com/wiabm1102 http://www.abmlq.com/wiabm1506 http://www.abmlq.com/wiabm1514 http://www.abmlq.com/wiabm1551
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE TLS Videos QuickTip: How to Log into UW for the First Time QuickTip: How to Log into UW Using Outline Mode TLS Solution Supporters Orientation Presentation TLS Solution Supporters Orientation Presentation (editable version – requires access) Recorded example of Solution Supporters Orientation
LOCATION http://www.abmlq.com/wiabm1507c http://www.abmlq.com/firstuwlogin http://www.abmlq.com/wiabm1102d http://www.abmlq.com/wiabm1507a http://www.abmlq.com/wiabm1507e http://www.abmlq.com/wiabm1507d
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS Series of 6 Email Announcements New Hire Onboarding Email
Procedure Title: Formal Learning Onboarding
LOCATION http://www.abmlq.com/wiabm1507b http://www.abmlq.com/wiabm1507f
Page 6 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.3 03/05/15 02/20/15
DOCUMENT AUTHOR: Melissa Cipriani
DOCUMENT MANAGER: Melissa Cipriani
REASON FOR CHANGE:
Revision 1.0 1.1 1.2 1.3
SECTION / PARAGRAPH CHANGED All 3.0 All All
DATE OF REVISION MM/DD/YY
CHANGE MADE
Initial Entry Added pretty links Prepare for final review Prepare for release
07/01/14 07/23/14 01/15/15 03/05/15
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS PLEASE CLICK HERE TO VIEW THE NAMES OF PERSONNEL CURRENTLY HOLDING THESE POSITIONS. ABMLQ Corporate Education Manager ABMLQ, Senior Vice President TLS Solution Supporters UW Support Team
10.0
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
Procedure Title: Formal Learning Onboarding
SECOND APPROVER NAME: LINDSEY PERCLE BUSINESS UNIT: ABM
TITLE: CORP EDUCATION MGR SIGNATURE: ELECTRONIC APPROVAL
THIRD APPROVER NAME: BUSINESS UNIT:
TITLE: SIGNATURE:
Page 7 of 8
CONTROLLED DOCUMENT: WI-ABM-1507
QMS STANDARDS
DOCUMENT HISTORY SECTION: Document Created on 07/01/14 by Melissa Cipriani Document Modified on 07/23/14 by Melissa Cipriani Document Modified on 01/15/15 by Melissa Cipriani Document Modified on 03/05/15 by Melissa Cipriani
Procedure Title: Formal Learning Onboarding
Page 8 of 8
CONTROLLED DOCUMENT: WI-ABM-1514
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: UW Formal Learning – Configuration
AREA: Education TYPE OF PROCEDURE:
Needs Assessment
DOCUMENT NUMBER: WI-ABM-1514 REVISION: 1.1
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Approved 03/05/15 03/05/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0 PURPOSE/SCOPE The organizational learning and growth of ABM employees are areas of utmost importance at ABM. Having a well prepared workforce with access to a robust curricula and transparent tracking of training gives employees an opportunity for growth and visibility to compliance by management. At ABM, a Learning Management System (LMS) is used to deliver formalized training in various formats. Branded as “The Learning Spot” (TLS), users can sign on through Unified Workforce (UW) and have access to learning content in curricula that fits their service, industry and level of proficiency. The effective onboarding of users into TLS is the first step in ensuring they are properly introduced to and well prepared for their initial and long-term use of the LMS. The effective use of TLS begins with the onboarding and configuration processes. The two are intertwined from the end user and initial organizational use perspectives. This Work Instruction (WI) provides the configuration process specific to TLS. For more information on Formal Learning and UW, see Section 5.0 where reference additional documents are listed. To learn more about the onboarding process for Formal Learning, see Section 5.0 to read the work instruction. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES x x
It is the responsibility of training or education personnel to read, understand, and share the contents of this WI within their spheres of influence. It is the responsibility of the Corporate Education Manager and the UW Support Team to ensure that the provisions of this WI are current and enables an efficient configuration process for potential Dynamic Learning users.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Senior Vice President of ABM Learning and Quality is the point of escalation for all matters contested or inquired upon within this WI.
Procedure Title: Formal Learning Configuration
Page 1 of 8
CONTROLLED DOCUMENT: WI-ABM-1514
3.0
QMS STANDARDS
PROCEDURE (SOP OR WI STEPS) 3.1
Access to Unified Workforce All components of UW are accessible only through UW. Therefore, new members must first onboard to UW before specifically accessing components such as Formal Learning or The Learning Spot. See Sections 3.4 and 5.0 to read the Work Instructions on how to onboard in UW. To watch an overview of UW, please click here or type this URL: http://www.abmlq.com/videowhatisuw
3.2
Configuration Dependencies 3.2.1
User Profile The personalized experience in UW and TLS is dependent on an effective onboarding process which starts with the accuracy of a user’s profile. During the onboarding process, each UW member’s profile information determines their access to certain information within UW and TLS and how information is displayed whenever they are in UW. The items listed below prompt the user’s experience and access to activity and information: x x x x x
Base Proficiency * Business Type Industry Market Location (Physical Address)
x x x x
Office Proficiency Level * Role Service
The user’s profile information listed above can be obtained either through a selfregistration process or a batch import process when an entire location is implementing the use of TLS. See Section 5.0 to read WI-ABM-1507 Onboarding Formal Learning work instruction for more information. * A UW user does not have to declare his Base Proficiency or Proficiency Level if the sole purpose for using UW is the enrollment in and completion of TLS Courses. 3.2.2
Proficiency and Assessment As with any training, a student’s proficiency in a specific area of interest dictates the type of learning content that is conducive to his/her aptitude. In UW, a user’s base proficiency and proficiency level combined with the industry, service, and role, personalize the educational experience to suit the user’s learning and growth. In addition, if the user is engaged in work activity, the proficiency level can also dictate his participation in the Work Activity Queue. During the on boarding process, a new user makes a "declaration" of industry, service, and skill level based on a default list of choices. It is likely, and expected, that users will have numerous industry - service - skill combinations. The learning engine sees these as assessment requests and automatically routes an alert (via the UW message buss) to the user to take the qualifying assessment. Also, if the UW member’s role is set as Field Worker, which means the potential to use work activity, his declaration will be also validated through the qualifying assessment that is conducted as part of the UW implementation process for a specific location.
Procedure Title: Formal Learning Configuration
Page 2 of 8
CONTROLLED DOCUMENT: WI-ABM-1514
QMS STANDARDS
See Section 3.4.2 below and Section 5.0 to view WI-ABM-1111 UW Configuration Field Work Activity for additional information on the proficiency level assessment process. 3.3
Learning Management System (LMS) Engine The use of a Learning Management System in UW requires the integration of a LMS engine provider. At ABM, the LMS engine provider for The Learning Spot (TLS) is VenU; it is integrated with Unified Workforce to provide single-sign on access and the many learning activity features that come with UW. The initial implementation of UW will require the decision to retain VenU as the LMS engine or any other similar providers. Click here to view the LMS Research Document that determined the use of VenU as the engine provider, or go to this link: http://www.abmlq.com/wiabm1514a In order to use TLS in UW, the connection or integration of the VenU LMS engine must be implemented. The steps in this process are executed in the UW Admin Portal, specifically in the following areas: UW Admin Portal | Internal Application | Learning Engine x x x x x x x
Dynamic Workflow Proficiency Rules Learning Matrix Assessments Pre-Post Course Activities Proficiency Level Range Retry Settings Running Internal Workflow View
To view the detailed steps in implementing the integration or connection of the LMS engine to UW, please click here or go to this link: http://www.abmlq.com/wiabm1514b This UW configuration reference guide also provides additional information: http://www.abmlq.com/uwreference01 3.4
Configuration Process for Formal Learning The configuration process is based on two perspectives: the initial use of Formal Learning (in this case, TLS) by an organization and the end users. The initial requisite steps listed below should be taken when an organization is using TLS for the first time, while the end user configuration steps are taken each time TLS is implemented at a new or existing ABM location. 3.4.1 Initial Use by an Organization The configuration of TLS and all other UW components is managed in the UW Admin Portal, the process of which is dictated by its features or functions. The list of features below must be reviewed and adjusted as required when configuring TLS for the first time. If satisfactory to the organization’s needs, the default configurations can be kept where applicable. The features shown in red text are those that must be configured or at least reviewed prior to initial use of UW. The configuration or review steps are listed below the features table. Assessment feedback loop
Dynamic BI, Metropolis cases – vignettes
Assessment selection automated workflow (UW Queue)
Dynamic BI, team learning performance
Competitive framework, local labor
Skill level calculations engine
Competitive framework, peer to peer
The Learning Spot, alerts and notifications
Competitive framework, supplier (materials)
The Learning Spot, content access matrix
Dynamic BI, individual learning performance
UW standing inputs, 30
Procedure Title: Formal Learning Configuration
* Page 3 of 8
CONTROLLED DOCUMENT: WI-ABM-1514
QMS STANDARDS
See Section 5.0 to view the definitions of each feature in QMS-ABM-0005 UW Quality Manual.
* See all UW standing inputs here:
http://www.abmlq.com/uwpoints
Feature
Function
Configuration/Review Steps
Assessment selection automated workflow (UW Queue)
During the onboarding process a new user makes a "declaration" of industry/service/skill level. The learning engine sees these as assessment requests and automatically routes an alert to the user to take the qualifying assessment.
Establish categories of skill qualification; for example: fundamental, proficient, expert and number of proficiency levels (1-10). Qualifying assessment questionnaires for each combination of skill qualification must be produced for each location, service, and industry.
Competitive framework, local labor; peer to peer
Skill qualification falls into three major categories (fundamental, proficient, expert) and ten levels (e.g. proficient level five). These levels are associated to work types and determine if a company is a candidate or not for the work in the Queue. The current levels of companies (local labor) and individuals (peer to peer) are displayed for all to see.
Establish categories of skill qualification; for example: fundamental, proficient, expert and number of proficiency levels (1-10). Qualifying assessment questionnaires for each combination of skill qualification must be produced for each service and industry type.
Competitive framework, supplier (materials)
As with the competitive frameworks for local labor and peer to peer, suppliers are assessed in the same manner. However, the impact for a supplier is considerably different. As the procurement system provides possible suppliers for material requests, they pass over to UW where they are combined with the suppliers’ community score (standing). The result produces a "good-fair-poor" ranking for the field user to choose. Good provides positive field user points, poor provides negative field user points.
Establish and configure the ranking and resulting community score for suppliers.
Dynamic BI, individual learning performance
The Learning Spot feeds active data constantly to the UW Learning screen where it is revealed on a set of tiles. Examples of data displayed in individual learning performance tiles are:
Review and configure display of information in TLS related tiles based on general consensus. For example, in the Compulsory tile, configure # of days data is shown
Skill level calculations engine
a.
My Activity | # courses added ; # pieces of content viewed, # total views
b.
My Learning | # new courses, # pieces of content, % viewed
c.
My Plan | % complete, average score, # active plans
d.
Compulsory | # scheduled, # past due, # in the next 30 days
e.
Learning | # Completed, # pending, # required
Based on the pass level established in TLS for a given assessment, a calculation is performed which establishes the skill level between one and ten. IE: Commercial - Parking Fundamental assessment requires a 80% passing level. The user scores 90% which passes with an F5 level.
Procedure Title: Formal Learning Configuration
Establish categories of skill qualification; for example: fundamental, proficient, expert and number of proficiency levels (1-10). Qualifying assessment questionnaires for each combination of skill qualification must be produced for each service and industry type. Page 4 of 8
CONTROLLED DOCUMENT: WI-ABM-1514
UW standing inputs
3.4.2 STEP
Community standing points, which may be viewed in the information bar (upper right), are dynamically updated. Hundreds of inputs contribute events which have positive or negative total points impact. Users compete for position and the UW Queue based work activity favors those with the highest standing (as measured by their UW points). Community standing events are dependent upon input variables pulling from UW native and connected UW environments.
WHAT Submit Course Charter Form
2.
Review and approve Course Charter submission Conduct demo and training of TLS and assign proper access to TLS staging environment Follow SCORM file management process (as applicable)
4.
Review standing inputs and modify assignation of points and calculations as necessary
Configuration of Courses by Course Creators
1.
3.
QMS STANDARDS
WHEN
COMPETENCY (WHO)
HOW (TOOLS)
Production of a new course is required Upon receipt of request
Course Creator or any employee
Course Charter Form
Corporate Education Manager
Manual process in ABM Portal
Before course is produced
Corporate Education Manager
http://www.abmlq.com/tlsmanag ement
Course Creator Corporate Education Manager
WI-ABM-1515 TLS SCORM Files Management
Course Creator
http://www.abmlq.com/coursecr eator
5.
Create course shell in TLS staging
If leveraging third party content or content production platform Production of course
6.
Add content to course shell in TLS staging
Production of course
Course Creator
http://www.abmlq.com/coursecr eator
7.
Test course function
Production of course
Manual process in TLS
8.
Review and approve course for production Publish course in production Follow TLS Onboarding process
Production of course Production of course Go Live
Course Creator Corporate Education Manager Course Creator Course Creator
http://www.abmlq.com/coursecr eator WI-ABM-1507 Formal Learning Onboarding
9. 10.
Procedure Title: Formal Learning Configuration
Course Creator Corporate Education Manager
Manual process in TLS
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CONTROLLED DOCUMENT: WI-ABM-1514
3.4.3 STEP
QMS STANDARDS
End Users – Qualifying Assessment WHAT
WHEN
COMPETENCY (WHO) New UW members UW Support Team
HOW (TOOLS)
1.
Follow UW onboarding process
During implementation process with a specific location
2.
Identify subject matter experts in specific industry and service
After new users are onboarded
UW Support Team
Manual process
3.
Conduct interview process to produce qualifying assessment questionnaires and responses Publish assessment into TLS
To determine competency model for a specific location
UW Support Team
Manual process
After qualifying assessment is approved
UW Support Team
UW Admin Portal | Internal Applications | Learning Engine | Learning Matrix Assessments
4.
WI-ABM-1102 WI-ABM-1104 WI-ABM-1103 WI-ABM-1507
4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM ABM LQ, Learning and Quality Field Work Activity Learning, Formal Onboarding QMS, Quality Management System TLS, The Learning Spot UW, Unified Workforce VenU WI, Work Instruction Work Activity Queue
Procedure Title: Formal Learning Configuration
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CONTROLLED DOCUMENT: WI-ABM-1514
QMS STANDARDS
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME WI-ABM-1102 Onboarding UW WI-ABM-1104 Onboarding UW Users WI-ABM-1103 Onboarding UW Operating Location WI-ABM-1507 Onboarding Formal Learning WI-ABM-1506 Usage and Adoption Formal Learning LMS Research Document LMS Engine Integration with UW UW Configuration Reference Guide
LOCATION http://www.abmlq.com/wiabm1102 http://www.abmlq.com/wiabm1104 http://www.abmlq.com/wiabm1103 http://www.abmlq.com/wiabm1507 http://www.abmlq.com/wiabm1506 http://www.abmlq.com/wiabm1514a http://www.abmlq.com/wiabm1514b http://www.abmlq.com/uwreference01
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE Video: What is Unified Workforce QuickTip: How to Log-in to UW for the first time QuickTip: How to Log-in to UW in Outline Mode UW Standing Inputs/Points
LOCATION http://www.abmlq.com/videowhatisuw http://www.abmlq.com/firstuwlogin http://www.abmlq.com/wiabm1102d http://www.abmlq.com/uwpoints
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS Unified Workforce
LOCATION https://unifiedworkforce.abm.com
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.1 03/05/15 02/20/15
Procedure Title: Formal Learning Configuration
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CONTROLLED DOCUMENT: WI-ABM-1514
QMS STANDARDS
DOCUMENT AUTHOR: Melissa Cipriani; Greg Lush
DOCUMENT MANAGER: Melissa Cipriani
REASON FOR CHANGE:
Revision 1.0 1.1
SECTION / PARAGRAPH CHANGED All All
CHANGE MADE
Initial Entry Prepare for release
DATE OF REVISION MM/DD/YY 10/14/14 03/05/15
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS The following roles must be notified whenever this WI is revised and rereleased.
ABMLQ, Senior Vice President ABMLQ Team UW Support Team
10.0
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: MATT SEXTON BUSINESS UNIT: ABM
TITLE: VP OF OPERATIONS SIGNATURE: ELECTRONIC APPROVAL
THIRD APPROVER NAME: MIKE WALKER BUSINESS UNIT: ABM
TITLE: PROGRAM DIRECTOR SIGNATURE:
DOCUMENT HISTORY SECTION: Document Created on 10/14/14 by Melissa Cipriani Document Modified on 03/05/15 by Melissa Cipriani
Procedure Title: Formal Learning Configuration
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CONTROLLED DOCUMENT: WI-ABM-1506
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: UW Learning, Formal Usage and Adoption
AREA: Education TYPE OF PROCEDURE:
Transition and Validation
DOCUMENT NUMBER: WI-ABM-1506 REVISION: 1.2
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 03/05/15 03/05/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0 PURPOSE/SCOPE The organizational learning and growth of ABM employees are areas of utmost importance at ABM. Having a well prepared workforce with access to a robust curricula and transparent tracking of training give employees an opportunity for growth and visibility to compliance by management. At ABM, a Learning Management System (LMS) is used to deliver formalized training in various formats. Branded as “The Learning Spot” (TLS), users can sign on through Unified Workforce (UW) and have access to learning content in curricula that fits their service, industry and level of proficiency. The effective onboarding of users into TLS is the first step in ensuring they are properly introduced to and well prepared for their initial and long-term use of the LMS. The adoption of any solution that is new to its users is critical to realizing the value it provides. With Formal Learning through TLS, the delivery of training for its initial and long-term use helps in compelling user adoption. This Work Instruction (WI) describes the usage and adoption of Contextual Learning from two perspectives: (1) from the contributor or course creator and (2) the consumer of training content. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES x x x x
It is the responsibility of all ABM employees to read and understand the provisions of this WI. It is the responsibility of all ABM employees in a training, educational or human resources role to read, understand and ensure compliance to the provisions of this WI. It is the responsibility of the UW support team and designated solution supporters to assist in compelling user adoption. It is the responsibility of the Corporate Education Manager to ensure that the LMS is functioning effectively and all employees are properly on boarded for long-term adoption.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Senior Vice President of Learning and Quality is the point of escalation for all matters contested and inquired upon within this WI.
Procedure Title: Formal Learning Usage and Adoption
Page 1 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
QMS STANDARDS
3.0 PROCEDURE (SOP OR WI STEPS) 3.1 WHAT IS FORMAL LEARNING? Formal Learning is the delivery of formalized learning content through a learning management system (LMS) where students can take and complete training courses. At ABM, Formal Learning is delivered through a third party LMS known as The Learning Spot (TLS). TLS is a cloud-based, multi-language learning management solution that manages all aspects of formal learning across ABM. 3.2 ACCESS TO ABM FORMAL LEARNING OR TLS Through a registration process, an internal or external user can gain access to TLS via Unified Workforce or UW. Internal users include employees while external users may include Clients or Local Labor and Vendors. The single-sign on feature of UW allows a user to have access to several UW components including TLS, regardless of whether ABM credentials have been issued. First time users of UW and TLS are advised to follow the instructions in this QuickTip: http://www.abmlq.com/firstuwlogin 3.3 TLS ADOPTION User adoption means the acceptance and use of new systems or solutions that are being implemented in an organization. Although technology plays a big part in the use of UW, adoption is much more than using its bells and whistles. The goal of user adoption within UW is to ensure the solution is effectively and consistently leveraged with its value realized and delivered in the course of its implementation and long-term use. 3.3.1
How do we achieve our user adoption goal?
Step
Application
Identify a familiar and well-defined support process
A common theme to user adoption at ABM is the use of our Evangelists, Advocates and Supporters Influence (EASI) Community. With UW, the identification of Solution Supporters is paramount to ensuring the users have a familiar colleague to guide them and sustain the momentum. Coupled with a well-defined support and notification process, the users should be able to help themselves with self-service resources as well as have access to live support when necessary. See Section 5.0 to view WI-ABM-1551 UW Support and Notifications for additional information. See Section 6.0 to learn more about the EASI Community/Program. A common theme to user adoption at ABM is the use of our Evangelists, Advocates and Supporters Influence (EASI) Community. With UW, the identification of Solution Supporters is paramount to ensuring the users have a familiar colleague to guide them and sustain the momentum. Coupled with a well-defined support and notification process, the users should be able to help themselves with self-service resources as well as have access to live support when necessary. See Section 5.0 to view WI-ABM-1551 UW Support and Notifications for additional information. See Section 6.0 to learn more about the EASI Community/Program. Native to UW’s features is the ability to see how each user or location is performing. By design, the merit-based method that stems from a complex point system gives visibility to each user’s ability to participate in UW. This built-in algorithm defines the user’s community standing and thus, allows us to easily identify where additional reinforcement is needed. See Section 5.0 to view WI-ABM-1003 Unified Workforce Quality Review for additional information.
Minimize user issues with proper training and onboarding process
Provide visibility to usage metrics
3.3.2
Practical application: There are a few things that can be put into practice to compel user adoption at different phases of the implementation at the location, divisional and organizational levels when using TLS:
Procedure Title: Formal Learning Usage and Adoption
Page 2 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
Phase
Level
Planning
Division
Implementation
Location
Deployment
Location
PostDeployment
Location
Stabilization
Location, Division and Organization
QMS STANDARDS
Application x Identify executive sponsor/key divisional personnel who can provide leadership at the divisional level x Communicate the value and set of expectations to the division or service line personnel x Identify Solution Supporters for each location x Induct into EASI Program x Deliver training to Solution Supporters x Deliver orientation, training and onboarding to end users x Reinforcement of training and support resources by UW Support Team and Solution Supporters x Encourage all users to log into UW/TLS immediately after delivery of training x Encourage all users to review available courses and their curricula x Solution Supporters should monitor usage of TLS based on required and elective enrollment and native point system features x Coach those whose community standing may need improvement based on the user’s or location’s goals x Managers should encourage their direct reports to incorporate the use of TLS in their yearly performance review goals, especially those who use personal scorecards x Communicate the 90-day performance; highlight the value derived from UW based on activity x Provide visibility to performance metrics x Conduct Quality Review and follow continuous improvement process
For an in-depth explanation of how Solution Supporters are leveraged for the onboarding process, please go to Section 5.0 to read WI-ABM-1506 Onboarding Formal Learning. 3.4 MASS COMMUNICATION TO TARGET AUDIENCE An equally important aspect of onboarding and user adoption, is providing awareness to the affected or target audience in a timely and sequential manner. To this end, a series of email announcements are used to prepare new TLS users and also get them excited about the release of a new solution or new learning content. There are six announcements available as email templates with each serving a different purpose – see Section 5.0 to read WI-ABM-1506 Onboarding Formal Learning, a work instruction that details the communication process as part of the onboarding process. 3.5 USERS OF FORMAL LEARNING/TLS An organization’s ability to deliver formalized training through a learning management system has an impact in all areas of business. The recordkeeping and management of training records help maintain an organization’s compliance requirements in various facets of the business. Therefore, TLS can be leveraged by both internal (employees) and external (vendors, customers) users. Primarily, there are two types of users within TLS: x Content Contributor or Course Creators With the Corporate Education Manager’s assistance, course creators produce new or update existing training courses specific to their division, industry, service or area of expertise. Their access to TLS in the staging and production environments is specific to the requirements of course and course content production. Course creators also provide SCORM file content when applicable. See WI-ABM-1515 in Section 5.0 to learn more about SCORM files management. Any employee can be a course creator simply by submitting a request through the Corporate University Course Charter form. See Section 5.0 to read WIABM-1514 UW Learning Formal Configuration and learn more about how Course Creators use TLS. Procedure Title: Formal Learning Usage and Adoption
Page 3 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
x
QMS STANDARDS
Content Consumer The primary consumer of course contents in TLS is the students or trainees who are mostly employees of ABM. However, external students may also include vendors who participate in any of ABM’s collaborative efforts or those who participate in the Service Network program, and customers who may want to take advantage of ABM’s formal learning content. Other types of content consumers also include managers whose purview includes the enforcement of required training; managers can be given proper TLS access to enroll students, manage assessment records, and generate reports to ensure regulatory or organizational compliance.
When to use TLS or Formal Learning vs. Dynamic Learning: In Contextual or Dynamic Learning, users can spontaneously contribute an image or video while onsite with a simple smart device and shortly after, share it with other UW members. CL content is informal and associated to a site or asset rather than organized into a training course (see Section 5.0 to read more about Dynamic Learning via WI-ABM-1509). So when is TLS required in the development of learning content? The list below shows when TLS should be used and what type of content can be included: x x x x x
Content is required training for regulatory or organizational compliance (e.g. safety training; sexual harassment course) Content is leveraging third party content (e.g. safety courses) Content is leveraging training content production platform like Camtasia Content includes formalized combination of videos, images and narratives Content requires the student to take an assessment upon completion
3.6 USAGE OF TLS
STEP 1. 2.
3.6.1
COURSE CREATORS When creating or configuring new courses, consult WI-ABM-1514 UW Formal Learning Configuration Work Instruction to see the step-by-step instructions: http://www.abmlq.com/wiabm1514
3.6.2
COURSE CONSUMERS – STUDENTS WHAT
Follow TLS onboarding process Log into UW
WHEN Prior to initial use of UW/TLS Access to TLS
COMPETENCY (WHO) TLS User TLS User
HOW (TOOLS) WI-ABM-1507 Formal Learning Onboarding https://unifiedworkforce.abm.co m How to log in: http://www.abmlq.com/firstuwlo gin
3.
4.
From the UW screen, select the launch [learn] tile Look for courses as required
After initial log-in
End user
When asked to take specific courses
End user
Procedure Title: Formal Learning Usage and Adoption
(1) Click the search box at the top right of screen – enter search string as required (2) Look under “Catalog” tab; expand the categories listed
Page 4 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
5.
Click on the course title to enroll
6.
Once enrolled, you will be directed to the course site. Follow directions to complete the course Review the other tabs and information as long-term use of TLS updates your history and curricula Click Logout tab when finished
7.
8.
3.6.3
QMS STANDARDS
Self-enroll when taking a specific course When taking a specific course
End user
Manual process in TLS
End user
Manual process in TLS
As applicable
End user
Manual process in TLS
To exit TLS
End user
Manual process in TLS
COURSE CONSUMERS - MANAGERS
TLS provides the organization with centralized visibility to the training curriculum of each employee, the courses that have been completed, and assessment performance when applicable. Access to a student’s training records is provided as required based on a user’s division, group, industry or market. Access to a student’s training records allows a manager to view or generate reports that will validate completion of required training. Please click on the links below to view how the following actions can be completed by a manager or anyone designated to manage a student’s training records. x x x
4.0
Enrolling a student in a course o Video: http://www.abmlq.com/videoenrollastudent o QuickTip: http://www.abmlq.com/qtenrollastudent Completing a student’s record in TLS: o Video: http://www.abmlq.com/videostudentrecords o QuickTip: http://www.abmlq.com/qtstudentrecords Generating reports in TLS o Videos: http://www.abmlq.com/videotlsmanager
SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM ABM LQ, Learning and Quality EASI, Evangelists, Advocates and Supporters Influence LMS, Learning Management System Onboarding PocketPal QMS, Quality Management System
Procedure Title: Formal Learning Usage and Adoption
Page 5 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
QMS STANDARDS
TERM QuickTips Solution Supporter TLS, The Learning Spot UW, Unified Workforce WI, Work Instruction
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME WI-ABM-1102 Onboarding Unified Workforce WI-ABM-1506 UW Formal Learning Onboarding WI-ABM-1509 Dynamic Learning Usage and Adoption WI-ABM-1514 UW Formal Learning Configuration WI-ABM-1515 TLS SCORM Files Management WI-ABM-1551 UW Support and Notifications
LOCATION http://www.abmlq.com/wiabm1102 http://www.abmlq.com/wiabm1506 http://www.abmlq.com/wiabm1509 http://www.abmlq.com/wiabm1514 http://www.abmlq.com/wiabm1515 http://www.abmlq.com/wiabm1551
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE TLS Videos QuickTip: How to Log into UW for the First Time QuickTip: How to Log into UW Using Outline Mode How to enroll a student in TLS How to complete a student’s record in TLS Generating reports in TLS
LOCATION http://www.abmlq.com/wiabm1507c http://www.abmlq.com/firstuwlogin http://www.abmlq.com/wiabm1102d http://www.abmlq.com/videoenrollastudent http://www.abmlq.com/qtenrollastudent http://www.abmlq.com/videostudentrecords http://www.abmlq.com/qtstudentrecords http://www.abmlq.com/videotlsmanager
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS Unified Workforce
Procedure Title: Formal Learning Usage and Adoption
LOCATION https://unifiedworkforce.abm.com
Page 6 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
QMS STANDARDS
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.2 03/05/15 02/18/15
DOCUMENT AUTHOR: Melissa Cipriani
DOCUMENT MANAGER: Melissa Cipriani
REASON FOR CHANGE:
Revision 1.0 1.1 1.2
SECTION / PARAGRAPH CHANGED All All All
CHANGE MADE
Initial Entry Edits following review by LQ staff Prepare for release
DATE OF REVISION MM/DD/YY 10/14/14 02/18/15 03/05/15
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS PLEASE CLICK HERE TO VIEW THE NAMES OF PERSONNEL CURRENTLY HOLDING THESE POSITIONS. ABMLQ Corporate Education Manager ABMLQ, Senior Vice President TLS Solution Supporters UW Support Team UW Deployment Manager
10.0
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: LINDSEY PERCLE BUSINESS UNIT: ABM
TITLE: CORP EDUCATION MANAGER SIGNATURE: ELECTRONIC APPROVAL
Procedure Title: Formal Learning Usage and Adoption
THIRD APPROVER NAME: MATT SEXTON BUSINESS UNIT: ABM
TITLE: UW DEPLOYMENT MANAGER SIGNATURE: ELECTRONIC APPROVAL
Page 7 of 8
CONTROLLED DOCUMENT: WI-ABM-1506
QMS STANDARDS
DOCUMENT HISTORY SECTION: Document Created on 10/14/14 by Melissa Cipriani Document Modified on 02/18/15 by Melissa Cipriani Document Modified on 03/05/15 by Melissa Cipriani
Procedure Title: Formal Learning Usage and Adoption
Page 8 of 8