CONTROLLED DOCUMENT: WI-ABM-1124
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: ABM Service Network Configuration
AREA: Operations TYPE OF PROCEDURE:
Profile Customer
DOCUMENT NUMBER: WI-ABM-1124 REVISION: 1.0
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Published Draft mm/dd/yy 01/09/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0 PURPOSE/SCOPE ABM’s Service Network (“ABMSN”) is the comprehensive collection of all service providers that perform, or could potentially perform, facility-related services for ABM clients under an ABM contract. These service providers include ABM Company-owned branches, ABM Franchises (i.e., TEGG and Linc Service), and nonaffiliated independent contractors. This Work Instruction defines the configuration process for the use of Service Network. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES
It is the responsibility of the ABMSN team to read, understand and abide by the provisions of this WI. The Senior Vice President of ABMSN is responsible for ensuring that participants of the ABMSN program comply with the provisions of this WI. The Program Manager of ABMSN is responsible for maintaining the accuracy of the provisions of this WI. It is the responsibility of the ABMSN Support Team to ensure the validity and effectiveness of the configuration process.
Procedure Title: ABM Service Network Configuration
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CONTROLLED DOCUMENT: WI-ABM-1124
QMS STANDARDS
2.2 APPROVAL / ESCALATION RESPONSIBILITIES
The Executive Vice President of ABM’s Service Network is the point of escalation for all matters contested and inquired upon within this WI.
3.0 PROCEDURE (SOP OR WI STEPS) 3.1 Configuration – Initial Use The complete list of ABMSN functions is shown below; items in red text must be reviewed and adjusted as required when configuring ABMSN for the first time. If satisfactory to the organization or site’s needs, the default configurations can be kept where applicable. Analytics
Search; complex queries
Collateral; workflow
Messaging; annual subscription processed Messaging; annual subscription NOT processed Messaging; promotion
Competitive framework
Messaging; subscription
Service network; qualified
Competitive framework, local labor Components, ABMSN
Messaging; subscription renewal in 30 days Onboard; company
Sorting; page
Contractor ranking; objective
Onboard; human verification
Declaration; services
Onboard; service location
Forms; teaser text
Points; contractor ranking
Individual certification, check and balance Legal disclaimers
Profile; company
Subscription management; approval routing Subscription management; billing cycle Subscription management; fee collection Subscription management; price adjust Thumbnails; company
Profile; service location
Thumbnails; service location
Levels; ABMSN
Role; ABM employee
Messaging; ABMSN support
Role; business admin
Messaging; ABMSN welcomes you
Role; client manager
Unified Workforce; integration; locations Unified Workforce; integration; users Unified Workforce; user management
Collateral; management
Search; simple Service network; certified
Messaging; announcements
These features must be reviewed or modified as necessary: Feature
Function
Configuration/Review Steps
Onboard; company
Detailed form which contains all information related to the ABMSN member company. Each company completes one company onboarding form
Review onboarding process:
In our constant battle to fight spam and hackers two levels of verification have been added to the onboarding process. Math verification is part of the initial onboarding form. Email verification with a link to the provided email address serves as a second
Review onboarding process:
Onboard; human verification
Procedure Title: ABM Service Network Configuration
http://www.abmlq.com/wiabm1112
http://www.abmlq.com/wiabm1112
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CONTROLLED DOCUMENT: WI-ABM-1124
QMS STANDARDS
human confirmation Onboard; service location
Detailed form which contains all information related to the ABMSN member companies service location(s). Each company is allowed to have as many service locations as they like as related to the one company record. An onboarding form is completed for each service location
Review onboarding process:
Unified Workforce; integration; locations
Silver level ABMSN member companies service locations are automatically added to the Unified Workforce (UW) platform. The UW platform opens ABMSN member company locations and their employees to a host of activities such as; learning; safety; queue (auto dispatch); work; client; etc.
Review Silver level membership tier definition; validate integration
Unified Workforce; integration; users
Silver level ABMSN member companies service locations are automatically added to the Unified Workforce (UW) platform. Once the location has been added to UW a workflow is fired to the ABMSN member company admin providing an introduction email with links and instructions to begin the ABMSN member company employee onboarding process
Review Silver level membership tier definition; validate integration. Review email templates, for content applicability – update links and instructions where necessary
Unified Workforce; user management
Once the ABMSN member company employee onboarding process is completed, the employee names will be added to the respective ABMSN member service locations. While employees cannot be added to UW via this function it is possible to deactivate the ABMSN member service location employee without the need to contact support
Review/validate process workflow for user management, specifically deactivation process
http://www.abmlq.com/wiabm1112
3.2 Admin Portal Configuration The configuration of all UW components takes place in the UW Admin Portal. It is where configuration for the UW platform is managed, adjusted and displayed. This administrative interface eliminates the use of third party partners to make adjustments or configure certain settings in the platform. Office (where service is administered), entity, and performance components are all available via the Admin Portal. For example: Office - distance where the UW Queue filters available labor resources. For the initial configuration of ABMSN in the Admin Portal, please review the functions listed above in 3.1. 4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM ABMSN, ABM Service Network Admin Portal UW, Unified Workforce UW Components
Procedure Title: ABM Service Network Configuration
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CONTROLLED DOCUMENT: WI-ABM-1124
QMS STANDARDS
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME QMS-ABM-0005 UW Quality Manual
LOCATION http://www.abmlq.com/qualitymanualuw
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE
LOCATION
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS ABMSN Contractor Profile Platform (CPP)
LOCATION http://servicenetwork.abm.com
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION (MM/DD/YY) LAST APPROVAL DATE (MM/DD/YY)
1.0 01/09/15 Mm/dd/yy
DOCUMENT AUTHOR: Greg Lush
Procedure Title: ABM Service Network Configuration
DOCUMENT MANAGER: Melissa Cipriani
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CONTROLLED DOCUMENT: WI-ABM-1124
QMS STANDARDS
REASON FOR CHANGE:
Revision 1.0
SECTION / PARAGRAPH CHANGED All
CHANGE MADE
Initial Entry
DATE OF REVISION MM/DD/YY 01/09/15
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS
The following roles must be notified whenever this WI is revised and rereleased.
ABMSN SVP, VP, and Program Manager ABMLQ, Senior Vice President ABMLQ Team
10.0
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. DOCUMENT REVIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: ABM
TITLE: SENIOR VP, LEARNING AND QUALITY SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: MATT SEXTON BUSINESS UNIT: ABM
TITLE: UW DEPLOYMENT SIGNATURE: ELECTRONIC APPROVAL
THIRD APPROVER NAME: MIKE WALKER BUSINESS UNIT: ABM
TITLE: PROG DIR, EMERGING INNOVATIONS SIGNATURE: ELECTRONIC APPROVAL
DOCUMENT HISTORY SECTION: Document Created on 01/09/15 by Melissa Cipriani
Procedure Title: ABM Service Network Configuration
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