CONTROLLED DOCUMENT: WI-ABM-1516
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: ABM Learning and Quality Announcement Series
AREA: Education TYPE OF PROCEDURE:
Transition and Validation
DOCUMENT NUMBER: WI-ABM-1516 REVISION: 1.2
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
Released 06/24/15 06/23/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0
PURPOSE/SCOPE Organizational initiatives are implemented to compel an outcome that will benefit the company, its customers and employees. There are many steps in the completion of an initiative depending on its scope and impact. However, regardless of scale, communication is a key element in its successful completion. Often, an initiative can be expertly implemented but still have challenges in meeting its objectives. Why? There could be a myriad of reasons but for the most part, lack of communication is often the culprit. The process of providing awareness, creating excitement and preparing an audience or impacted users of the intended and possible outcomes of an initiative is critical to its successful completion. And the successful completion of an initiative does not end when all the tasks have been checked off; it is marked by the rate of user issues and user adoption. ABM Learning and Quality (ABMLQ) believes that providing a series of communication as the initiative is progressing towards completion (or go live) is a key step in ensuring a prepared audience, lower rate of user issues and higher rate of user adoption. This Work Instruction defines the series of announcements that ABMLQ uses in providing communication from the inception to completion of an initiative.
2.0
RESPONSIBILITIES 2.1
TASK RESPONSIBILITIES
2.2
It is the responsibility of the ABMLQ team to comply with the provisions of this WI. It is the responsibility of all employees to read and understand the provisions of this WI.
APPROVAL / ESCALATION RESPONSIBILITIES
The Senior Vice President of ABMLQ is the point of escalation for all matters contested or inquired upon in this WI.
Procedure Title: ABMLQ Announcement Series
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