CONTROLLED DOCUMENT: WI-ABM-1556
QMS STANDARDS
BUSINESS UNIT:
ABM 551 Fifth Avenue, Suite 300, New York, NY 10176
STANDARD TYPE:
Work Instruction
PROCEDURE TITLE: Unified Workforce (UW) User Status Management
DOCUMENT NUMBER: WI-ABM-1556 REVISION: 1.1
AREA: Information Technology
PROCEDURE STATUS IMPLEMENTED DATE REVISION DATE
TYPE OF PROCEDURE:
Transition and Validation
Released 03/27/15 03/27/15
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT 1.0
PURPOSE/SCOPE Unified Workforce (UW) is a work activity delivery solution used at ABM to provide a holistic framework that optimizes contextual service information to its participants, thus, sharply increasing productivity and amplifying field level esprit de corps. The impact of UW to our clients, employees and service industry as a whole is immeasurable once fully immersed in our culture. Culture begins with the users or UW members, specifically the ABM employees. The process of managing their access at the beginning or end of their employment at ABM is critical to maintaining the integrity and security of the solution. This Work Instruction (WI) defines the process of managing the status of UW users specifically of ABM employees, which include: New Hire or New User Access Termination of Access Modification of User Profile The management of other types of UW users like vendors and clients will be defined in other Work Instructions. See Section 5.0 for more information.
2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES
It is the responsibility of all personnel in a hiring capacity or role to read, understand and implement the provisions of this policy. It is the responsibility of managers in locations or divisions that use Unified Workforce to ensure compliance to the provisions of this policy. It is the responsibility of the Corporate Education Manager to ensure that the learning content available to users of new hardware is current and maintained for relevance and accuracy.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES The Senior Vice President of ABMLQ is the point of escalation for all matters contested and inquired upon within this WI. Procedure Title: UW User Status Management
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