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in housing For more information, see page 2
Also In this issue p6-7
| Adactus500 and scrutiny information
p8-9
| Welfare reform and rent information
p14-22 | Neighbourhood Fund and area news
Find us on Facebook and Twitter! To find out how, visit: www.adactushousing.co.uk/ Facebook-and-Twitter
This document is available in other languages, larger text, braille and on audio cd inhouse | 1
welcome
Welcome to the latest issue of Inhouse. This is a very significant edition of inhouse, because it proudly marks our 50th year providing housing in Manchester - making it a fitting edition to unveil our newlook newsletter. We cannot just assume that what we write in inhouse is what you want to hear or how you want to hear it, so we asked Adactus500 members to tell us what they thought of it. We asked members to think about content and, to look at the way the newsletter is presented. We are very pleased to say that the responses were overwhelmingly positive - primarily, respondents liked the content and design but did offer a few insights into how we could further improve our magazine. The suggested changes were approved by our tenant editorial panel, and can be seen in this edition - inhouse is now slightly smaller, making it easier to handle, we have omitted the least popular pages and increased the regional pages so that we can publish more news from each area. Members also wanted us to increase the number of issues sent out; so, you will now receive four in-house newsletters a year (these will replace the AHA and BHA subsidiary magazines previously published). In addition, we will also publish an electronic version of inhouse, which you will be able to access from our website. For more comprehensive information on the results of the survey and our changes, please visit www.adactushousing.co.uk/blog/. We sincerely hope you enjoy this new edition! Sam Ryan, staff editor Are you interested in writing articles for our newsletter? Or would you like to be a member of our editorial panel where you can help choose the articles we publish? If so please contact Sam Ryan on 01942 267 747 or e-mail sam.ryan@adactushousing.co.uk
inhouse enters the digital era The changes to inhouse don’t stop with its facelift - we have also improved the electronic version which can be accessed through our website. In this digital age, if you would prefer to access inhouse online, rather than receive a hard copy version, please contact Sam Ryan on 01942 267747.
50 years ago... Manchester saw the start of Family Housing Association
(FHA) - the former name of Adactus Housing Association and a founding member of the Adactus Housing Group. Since its inception, over 15,000 Manchester families in housing need have found a home with Adactus. As a successful company, we are primarily focused on our future, on moving forward – but on this our 50th anniversary, it is natural for us to look back through our history and recognise how far we’ve come, and ultimately consider just how far we can go.
Formed in 1964 by the Catholic Aid Society, FHA focused on addressing homelessness in Manchester with the support of grant funding from Shelter. During the 70s, the Association concentrated on making yet more housing available in Manchester and Trafford and became a prominent housing association developer. Key areas in Manchester including Moss Side, Cheetham Hill and Old Trafford all saw an increase in much needed affordable accommodation. With the number of homes owned and managed rising steadily, by the 1980s FHA had grown to become the largest Manchester-based housing association. Inevitably, the company has seen many changes - the largest being the expansion of the Group to include Beech Housing Association, Chorley Community Housing and the Miles Platting PFI. With an ever expanding range of neighbourhood initiatives, including the successful Neighbourhood Fund that channels up to £250k annually into local neighbourhood projects, the Association continues to make a significant contribution in building sustainable communities where we work. This summer will see a series of neighbourhood events across Manchester to help us celebrate our 50th anniversary with the people that matter the most, our residents. We will promote these events locally so please look out for more information and do not hesitate to contact our neighbourhood team in Manchester.
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DEVE LOPM E NT
Clover Road The Development Team are pleased to announce the completion of 25 properties at Clover Road, Chorley - also known as Gillibrands Parcel 10. This Homes and Communities Agency funded scheme consists of two and three bedroom houses and one bedroom flats. Adactus acquired the land for nil value from Chorley Council; the site was identified for affordable housing as part of the overall development of the Gillibrands Site, and is the third phase of properties on Gillibrands that Adactus have developed. The scheme was developed to Sustainable Homes Level 3 – this means that the properties were designed and built to help reduce the impact of waste and energy consumption on the local environment, and also help reduce energy bills for the resident. Adactus worked closely with Fawleys construction to develop this 2.4 million pound scheme. These units were completed in October and immediately occupied, proving very popular with our housing management team, Dean Wall the Voids and Lettings Manager added, “these new build apartments and houses are amongst the best I have ever seen in my time at Adactus, very well done to everyone involved in their development.”
Monsall Road six and nine years, to put their creative skills to good use, and design a magical tree house.
Monsall Road, a development funded by the Homes and Communities Agency was completed back in December 2013. The development which sits on a former car park site provided Adactus with an excellent location to build 16, three and five person houses for rent. Our site sits well within the mixed residential and industrial area. Adactus worked with Branley Homes and architects T&G Associates to design and build the £2m development. The timber framed terraced properties looked exceptional on completion - with their contrasting coloured recessed brickwork, neat enclosed front and rear gardens and private car parking.
The response was overwhelming, and after a ruthless judging exercise, Louise Edwards, Development Officer, and the Site Manager selected the winning artists. The successful children were given high visibility jackets and wellington boots so that they could plant shrubs along one of the site boundaries. The pictures taken that day are a reminder of how delighted the children were to have played their part, in addition, we were proud to be able to present their headmistress with a cheque for £300 (from both the contractor and Adactus).
Not only did Branley Homes deliver the scheme within budget, within the 12 month build programme and to Code for Sustainable homes level 3 - they also managed to drum up excitement within the children of a local school. Branley Homes invited local school children aged between
inhouse | 3
LETTI NGS
Flying out of the door! April 2013 to March 2014 saw the best year in Adactus’s history in the voids and lettings department. In between this period, 2,703 individuals let 1,606 properties that satisfied their housing needs. That is 30 properties a week. The length of time that a property has been unoccupied has historically been problematic, but under the new structure, the department has been able to maintain an average of below 14 days with void loss for this period standing at 0.74% (target 1%).
We have seen success after success even with the major welfare reform changes and changes under the localism act which have affected both demand for properties and the type of properties which are becoming available, with downsizers currently representing 4% of our re-lets which is increasing continually. The challenge going forward is to maintain these standards whilst ensuring that our properties are allocated accurately and cost effectively.
Right to Acquire What is Right to Acquire? The Right to Acquire (RTA) is a scheme which allows eligible assured and secure tenants of a private registered provider to purchase the property they are renting at a discounted rate – if the property qualifies. Does my property qualify for the RTA? For the property to qualify it must have been built, approved for build, purchased by a registered private registered provider or transferred to them from a local authority on or after 1st April 1997, and be funded by a social housing grant. Properties in rural areas do not usually qualify for RTA. Am I eligible to apply for RTA? You will need to complete the RTA application form (RTA1). The Association can then check and confirm whether you can purchase the property and continue with your application. Please note, you will not be eligible if you: •
Have not spent a total of five years as a public sector tenant
•
Are the subject of a possession order
•
Are undischarged bankrupt or subject to a formal creditors agreement.
What discount am I entitled to? The discount for the RTA is a fixed amount which is published by the Government and will depend on where you live. Most of our properties are entitled to a discount of between £8,000 and £11,000. Should you sell the property within five years of purchase, you will be expected to repay a percentage of the discount back to the Association. How long does the RTA take? The process should take approximately eight months from the return of the application form to completion (if information is complete and returned on time). Where can I get more information? Please contact the leasehold team by calling 0845 505 3355 from a landline or 0300 111 1133 from a mobile.
4 | inhouse
LEASE HOLD AN D SHARE D OWN E RSH I P
Shared ownership opportunities Beech Housing Association is proud to offer the following shared ownership opportunities: New Jersey Street, Great Ancoats
Highwood Grange, Clancutt Lane, Coppull
New Jersey Street has 40 apartments situated in the city centre of Manchester. This is an ideal, affordable opportunity for first time buyers who are seeking city living opportunities. With the Northern Quarter right on the doorstep, here you will find the best bars, restaurants, cafes, coffee shops and much more. You can purchase a stylish apartment from as little as £35,350 (based on 35% share of a one bedroom apartment).
There are two shared ownership houses available on this brand new site. Highwood Grange is a stunning *Photograph is for illustration purposes only development, situated in the village of Coppull. Perfect for first time buyers and growing families alike, the development is in a highly desirable semi-rural location, surrounded by beautiful scenic views. You can purchase a new home from as little as £47,250 (based on a 35% share of a two bedroom property).
Manor Park, Clayton There are four properties available on this stunning site situated off Cypress Close, Clayton-le-Woods. Just north of the town of Chorley, the village of Clayton-le-Woods is only a few miles from Preston, and near to the historic towns of Leyland and Bamber Bridge. Clayton-le-Woods is also close to the villages of Whittle-le-Woods and Brindle. You can purchase a brand new home from as little as £48,300 (based on a 35% share of a two bedroom property).
*Photograph is for illustration purposes only
For further information on shared ownership and these developments please contact Nicola Rigby or Chris Hill by calling 0845 505 3355 from a landline or 0300 111 1133 from a mobile. Prices subject to valuation and may change.
Have you thought about lease extension? Do you know how many years are left on your lease? Many leaseholders don’t but it could make a big difference to the value of your property. If you have less than 80 years remaining it may be more difficult to get a mortgage.
propose new terms or refuse the extension. We can also ask you to pay a deposit towards our costs at this stage. If we do not agree to your terms there is a period for negotiation after which either party can apply to the tribunal to determine the terms.
Who can extend their lease?
How much will it cost?
If you are an outright owner (not a shared owner) and have owned your property for more than two years you have a right to extend your lease by 90 years (50 years for a house).
The cost of your lease extension will depend on the value of your property, the number of years you have left on your lease and the number of additional years you wish to buy. The Leasehold Advisory Service have a calculator on their website (www.lease-advice.org.uk/calculator/) which can give a rough idea of how much you would need to pay but you will need a surveyors valuation to get an accurate figure.
If you do not have the right to a lease extension or want to extend by a different number of years we will consider your request but it may be on different terms to the information below. Please contact us for more details. How does it work? The first step in the lease extension process is to serve formal notice that you want to extend and the price you propose to pay, based on a surveyor’s valuation. You will need a solicitor to serve the notice as it must contain certain legal information. When we receive your notice we can either agree your lease extension and terms, agree the extension but
You will also need to pay both parties legal and valuation costs. Where can I get more information? The Leasehold Advisory Service have lots of information about lease extensions on their website www.lease-advice. org or you can phone them on 020 7383 9800. You should get your own legal advice before deciding if lease extension is the right option for you. inhouse | 5
Adactus500 Scrutiny Panel
98 tenant volunteers were whittled down to three panels of between eight and ten members - using random selection.
The three panels had nine meetings - Three each.
The three panels were: Tenant Safety
Anti Social Behaviour
Planned Maintenance
Of these - nine tenants had never been involved before.
Adactus500: Have you joined? What is it? The Adactus500 is an exciting opportunity for you to give us regular feedback on our services and plans for the future. In return, you can earn reward points which can be exchanged for gift vouchers or credits on your rent account.
6 | inhouse
- Review of our first year
In addition to the panel meetings, We received 38 contributions from tenants via the Adactus500 and the blog.
61 recommendations have been agreed by the board, and 26 of these recommendations have already been implemented.
Key outcomes •
Improvements to fire safety monitoring and repairs of fire safety equipment leading to safer properties
•
Increased provision of information and guidance to residents
•
Identification of potential problems with the delivery of the planned maintenance programme
•
Decrease in waiting times for planned maintenance
•
Increased promotion of the planned maintenance programme
•
Training and support for front line staff to ensure a consistent service to customers
•
Improvements to how teams work together to tackle ASB
•
Raising the profile of hate crime.
What’s next? 2014-15 topics were chosen by 97 Adactus500 members: •
Damp and Condensation
•
Value for Money in Lettings
•
Direct Labour Organisation Productivity
•
Energy Efficiency
Sign up to the Adactus500 and for your chance to take part. Earn 500 points for each Scrutiny Panel you take part in.
How do I join? Don’t worry; it’s really simple, easy and quick to register. Simply visit www.adactushousing.co.uk/adactus500 and enter your surname and tenancy number: You will then be asked a few questions and then you will be up and running.
What about if I’m not online? If you do not have access to the internet, just call us on 0845 505 3355 (or 0300 111 1133 if calling from a mobile) and register over the phone to have key consultations sent out to you by post. Please note tenants subject to legal action are not able to register for the Adactus500 at this time.
What’s in it for me? Take part in surveys and other activities and earn points. For example, since January you could have earned up to 380 points (worth £38!) from taking part in surveys plus an additional 500 points (worth £50!) for taking part in a Scrutiny Panel.
inhouse | 7 inhouse
WE LFARE RE FORM & RE NT
Are you of working age and claiming benefits? Universal Credit is a new benefit which has started to replace the main means tested benefits for the working age from October 2013. The benefits being replaced are: •
Income-based Job Seekers Allowance
•
Housing Benefit
•
Income-based Employment and Support Allowance
•
Income Support.
As Universal Credit will be paid directly to you in a single monthly payment, you will be responsible for ensuring your rent is paid and will have to budget your rent and others bills every month. In order to claim Universal Credit you will need to ensure you: 1. Have internet access as claims are made online 2. Have a bank account for the benefit to be paid into 3. Have set up a Direct Debit to make sure your rent is paid. The money advice team will be able to assist if you have any concerncs regarding universal credit or are worried about organising your bills on a monthly basis.
Court fee increase
The cost of evicting a tenant for rent arrears has gone up. The County Court fees have increased from 22nd April 2014. The increases are quite large - the possession claim online service, used for rent arrears evictions has increased from £100 to £250. If a tenant is taken to court for non payment of rent, the association asks for costs. The association will continue to ask the County Court to order that the tenant pays the court fee which is now £250.
Easiest ways to pay your rent Direct Debit If you have a bank or building society account then direct debit is an easy and convenient way to pay your rent. You can claim a one-off £30 incentive if you switch to pay your rent by direct debit. The incentive will be credited to your rent account after you have continued to pay your direct debit for at least three consecutive months. Via the internet You can now pay your rent over the internet by credit/ debit card (24/7). Visit our website at: www.adactushousing.co.uk or www.milesplatting.co.uk
8 | inhouse
Standing Order Some bank accounts do not have the facility to set up direct debits. You can also set up a standing order to pay your rent. We are also offering a one-off £25.00 incentive if you switch to pay your rent by standing order. Terms and conditions of this incentive are the same as the direct debit incentive scheme.
By Telephone You can now pay by telephone using our interactive voice response service at any time (24/7) using your credit/debit card on:
0845 505 3355
0300 111 1133 Post Office or Paypoint Outlet You can pay your rent at any Post Office or Paypoint Outlet, free of charge, using a swipe card with either credit/debit card, cash or cheque.
WE LFARE RE FORM & RE NT
An update on Personal Independence Payments (PIP) Disability Living Allowance (DLA) was replaced by PIP in April 2013. The new benefit replaces the old system and now requires most people to attend a medical assessment prior to any decision being made on a new claim. As DLA no longer exists for people who are aged between 16 and 64, if you have a disability you will now need to claim PIP. DLA remains in place for children under 16 and Attendance Allowance still exists for people over 65. For those people currently in receipt of DLA, everyone will be invited to claim PIP at some point over the next couple of years. The transition for people in the North West region is likely to begin in the next twelve months. If you receive a letter from the DWP inviting you to claim PIP, do not ignore this letter. If you fail to claim PIP, your DLA will automatically end and you will no longer be in receipt of this benefit. If you require assistance with the forms, please contact your Money Advice Team who will be more than happy to help you complete the forms.
Discretionary Housing Payments (DHP) Each Local authority has a pot of money to help people who for some reason have a shortfall in their rent and require a top up of Housing Benefit in order to prevent them from falling into rent arrears. An award of DHP is not permanent but a temporary solution to someone who is suffering financial hardship. The Money Advice Team have helped hundreds of tenants who are affected by the ‘bedroom tax’ by successfully applying for a DHP which has meant that they do not have to pay the shortfall in their rent for a temporary period. This could be while they look for a smaller property, search for work or are simply going through a difficult period of their lives. If you are struggling with the ‘bedroom tax’ or simply have a shortfall in your Housing Benefit but are unable to afford to pay your share of the rent, please contact the Money Advice Team who will be able to offer you assistance.
For advice or more information on any of the articles on these two pages, please call the Money Advice Team on callconnect 0845 505 3355 (from a landline) 0300 111 1133 (from a mobile). inhouse | 9
anti-social behaviou r
Protecting residents from domestic abuse Domestic abuse takes many forms, from physical and sexual to emotional and psychological. It can be threatening behaviour, violence or abuse between adults who are partners or family members. It affects straight, gay, lesbian, bisexual, transgender and transsexual relationships. One in four women experiences domestic abuse in her lifetime (the perpetrators aren’t always men – women and young people also use violence and abuse at home and in relationships). Two women a week in England are killed by a current or former male partner. Those who go to the police have been attacked, on average, more than 30 times before reporting the abuse. These are shocking statistics, and Adactus takes them very seriously. We believe that housing providers such as ours have a key role to play in helping individuals experiencing domestic abuse and we are committed to supporting anyone suffering from domestic violence and abuse to provide you with a safe and secure place to live. Our message to those at risk is that we will listen to you and you will be believed. We can take legal action to create a safe distance for you from the perpetrator and create a safe and secure home for you to continue to live in. You can contact Adactus, or any other specialist services, in confidence.
If you are experiencing domestic abuse, or are worried that a neighbour might be experiencing it, please call us on 0845 5053355 (landline) or 0300 1111133 (mobile). Alternatively you can ring the free phone National Domestic Violence Helpline on 0800 9702070.
Don’t let your garden turn into an eyesore It has reached that time of year when we’re all hoping for some sunny weather so we can enjoy a barbecue in our gardens. If you’re lucky enough to have a garden, please remember that you have a responsibility to maintain this. Your tenancy agreement states that you must keep your garden in a clean, tidy and manageable condition. Please make sure that you mow your lawn regularly over the summer period and regularly trim your hedges so that they are not overgrown. Untidy gardens look unsightly and spoil our neighbourhoods – they affect other residents’ enjoyment of their own home and garden and, they can discourage people from moving into an area. Last summer we dealt with 90 complaints about untidy gardens. This year we have already received
10 | inhouse
complaints about repeat offenders. Tenancy Enforcement and Support Manager Debbie Parkinson says, “We will be coming down hard on people who persistently fail to maintain their gardens. If you are a repeat offender whose garden is once again in an unacceptable condition, then we will consider legal action against you. You will also be liable for any costs we incur”.
Before....
If you are struggling to maintain your garden because you are elderly or disabled, you may be able to access cheaper gardening services in some areas. For further information please visit our website or speak to someone in our contact centre.
.... and after.
Spotlight on Pat Summers Pat Summers, 66, from Adlington, lived every mother’s worst nightmare when she lost her son Ian in a car crash 19 years ago. Her son had carried a donor card for 14 years, so Pat had no hesitation in giving her consent to have his organs donated. When he died, his kidneys, heart, liver, pancreas and eyes were used for transplant. It wasn’t until a week after Ian’s funeral, when the transplant co-ordinator rang her from the hospital, that she found any solace in what they’d done. The co-ordinator said Ian’s liver had helped to save the life of a four-year-old boy, a 46-year-old man had received his heart, a man of 42 had benefited from his kidney, a 34-year-old woman was the recipient of Ian’s other kidney and pancreas, and his corneas were donated to an eye bank. At the end of their conversation, Pat felt very tearful but also very proud. It had helped her to know Ian’s death was also a beginning for these people who had spent months, if not years, waiting for a transplant. Four years after Ian’s death, Pat decided to write to each recipient and tell them about Ian. Her letters were then sent to the hospital transplant co-ordinator who asked the recipients if they wanted to receive them. Pat explained, “I didn’t expect to get a response immediately, nor did I want or expect over-emotional replies of gratitude. I simply thought they would like to know about the person who helped to change their lives.” Then a warm letter she received from Deborah (who received Ian’s kidney and pancreas), followed by a meeting, became a turning point in Pat’s life. “When we first saw each other and hugged, I felt an inner peace that I had never experienced before. It was like the final piece of a jigsaw slotting into place, and I knew that I could finally stop grieving for my son. When Ian was lying in intensive care, with fatal head injuries that had already stopped his heart, I never imagined that
the decision to donate Ian’s organs would result in me befriending the transplant patient who received his pancreas and kidney.” Six years after her son’s death Pat began campaigning relentlessly to promote organ donation - she sought a change in the law for mandated choice, which would see every UK citizen make a declaration one way or the other on whether they wish to donate their organs after death. In 2004 Pat addressed an organ donor conference in Japan and in September 2010 addressed 500 delegates at the European Donor Conference in Cardiff. Pat believes the current system for organ donation is flawed - even if a person carries a donor card and had expressed wishes to donate their organs after death, the final decision still rests with their family - this means they can override the wishes of the deceased. However, Pat is also against the idea of presumed consent, where everyone would automatically become an organ donor after their death unless they ‘opted out’ beforehand. Pat believes the ideal scenario is to have mandated choice, and asking them to register their choice about organ donation - we could tick a box stating ‘yes’, ‘no’ or ‘leave the decision to my family’. Pat said: “Something needs to change when it comes to organ donation as there is a real shortage of organs for donation. I think mandated choice is the best way forward as it would mean each individual would have the right to make their own choice and their decision would then be carried out after death. My question to people is would you accept an organ if you needed one? Invariably the answer is yes – therefore the answer should be yes to donation. The gift of life is so special and for that reason I will always be so proud of my son.”
Tenant owned gas appliances Every year Adactus send a Gas Safe registered engineer to your home to carry out a Landlord’s Gas Safety Check. During these checks, our engineer will perform tests on gas appliances owned by Adactus to determine ensure they are safe - we will repair or replace anything that is found to be defective. Gas appliances owned by tenants, are not tested during these visits. Although our Gas Safe registered engineer will visually inspect your appliances in accordance with the Gas
Safety Regulations, the responsibility to have your own appliances safety checked lies with you. The Gas Safe Register recently published some shocking statistics; they found that one in three gas fires inspected were unsafe - and one in thirteen gas cookers. You can find a registered Gas Engineer where you live via the Gas Safe Register website at www.gassaferegister.co.uk inhouse | 11
inhouse | 11
Looking for employment or changing jobs? Need training or qualifications?
50% 70
over 50% moved into direct employment from working with adactus
70 people placed in work experience in 2013
If you are an Adactus resident and would like more information please contact: Jayne Allison on 01942 267756 Jayne.allison@adactushousing.co.uk
We will talk to you one to one about your needs and suppor t you to achieve your goal . We can help you: • Apply for training & gain qualific ations • Arrange work experience • Look into volunteering roles • With C.V & application forms • Prepare for job interviews • Set up your own business • General support and advice.
from te to hear e v lo immedia s or We wouldtenant us who: t Adac members g for work in ience family aduates look e work exper r d • Are G oking for tra neeships/ o ai • Are L erested in tr t n ying • Are i ticeships d appl n n a e r g p n i p ok a help lo • Need rk ice o er adv use w e r r a o f c l genera how to • Need help learning • Need puter. a com
To flush or not to flush - that is the question
When we go to the toilet, all we want to do is flush and forget - but it’s not always that simple.
We live in a disposable age; convenience products such as wet wipes, cotton wool, tissues, nappies, cotton buds, and dental floss are designed to be used and then discarded. Unfortunately, these products are often thrown down the toilet, instead of the bin, causing havoc in the sewers. When items such as these are flushed away, they don’t just disappear down the u-bend, they clump together to block sewers causing all the foul-smelling waste to flow back and flood into homes and gardens. Some of these items even end up in our rivers and on our beaches. One in 10 of us have suffered from blocked toilets and drains by flushing items such as baby wipes, make-up wipes, sanitary products and cotton buds - and it costs approximately £99 for a plumber to attend.
To flush - The three P’s:
Pee » Poo » Paper (toilet tissue)
When these are flushed away they flow to underground sewer pipes to a treatment plant where the waste is taken out and the water is cleaned and returned to rivers and the sea.
Not to flush Everything else! If it’s not one of the P’s bin it even wipes that claim to be flushable.
Top tips to prevent blockages: • Have a bin in the bathroom, so nobody’s tempted to flush • Never put food scraps, fat or oil down the sink or loo • Wipes, cotton wool, buds, sanitary products and nappies belong in the bin
Potential for charges If after investigation into a sewer blockage, it is established that the blockage has been caused by any of the properties managed by the Adactus Group, there is a potential for the costs incurred rectifying that blockage to be distributed to all of the properties linked to that drainage system. In addition, if it is established that a blocked toilet has been caused by any of the items that aren’t on the ‘to flush’ list and an operative has to attend - recharges will apply for general needs properties. Please, think before you flush.
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Performance matters
Complaints (2013/14)
A total of 123 formal complaints were dealt with last financial year. The bubble chart below shows the spread of these complaints, with the majority (52 complaints, 42.3%) being about repairs and maintenance followed by complaints regarding rent/service charge payments (21 complaints, 17%) and ASB (14 complaints, 11.4%).The second chart shows that, of these complaints, just over a half (51.2%) were upheld. Changes made in direct response to formal complaints include: a change to Out of Hours Gas Repairs procedure; improved wording in the information sent to applicants advising of properties available (to make the process clearer to them); updating of Adactus property records. In January 2014 we changed the formal complaints process from 3 stages to 2 stages.
Complaints closed (2013/14):
Tenant
Area of complaint ASB
Rent / Service charge
Estate services Finance Lettings Neighbourhood services Regeneration
ASB
Rent / Service charge Repairs
Estate services
Staff
Retirement living supported SO / leasehold Staff
Lettings
Tenant management
Repairs
Outcome of complaints:
NOT UPHELD pa r tly U P H E L D UPHELD 0
10
20
30 40 Number of cases
50
60
70
inhouse | 13
N E IG H BOU RHOOD FU N D
Adactus helps residents vision become reality The Adactus Housing Neighbourhood Fund combined with Adactus environmental funding has made a resident’s vision for her neighbourhood become a reality. Last year, Mrs Barrett who lives in Whalley Range, successfully submitted an application for funding to create individual gardens to enhance the front of nine properties on Dudley Road. The money awarded, paid for contractors to install metal fencing, which provided each resident with their own front gate, a hard standing area for bins and more importantly, with their own private garden space. To help residents enjoy their new gardens, and further enhance the space, the Garden Maintenance Team planted each garden with a variety of plants and wood chip. Mrs Barrett said, “It’s become a safer and more comfortable place to live. Now we can all take more pride in our neighbourhood, knowing that when we work together, we strengthen our community - improving our lives and our environment.”
Lightbowne Luncheon Club According to Age UK, social isolation is thought to affect more than one million people in the UK. With the continued support of the Adactus Neighbourhood Fund, Lightbowne Does Lunch provide low cost hot meals for older residents of Moston and Harpurhey and are playing their part to help reduce the isolation of older people in their neighbourhood. Mr & Mrs Taylor from Harpurhey said, “The luncheon club is brilliant, it gets us out of the house meeting new people as well as providing us with a lovely meal.” David Law, a Lightbowne volunteer said, “We’ve been running for over two years providing a hot meal for over 15
Mr & Mrs Taylor and Tommy, a volunteer people a week. The club would not be the success it is without help and support from Adactus Housing. They have provided the support to make this possible.” The Adactus Neighbourhood Fund hopes to continue to support the group to be sustainable for many years to come.
Sherdley soaks up the sun
Brook Court blooms
With summer upon us, there is nothing nicer than sitting outside with your friends and neighbours enjoying some much needed sunshine - just ask the residents at Sherdley Court in Crumpsall, who are now able to do just that, thanks to the Adactus Neighbourhood Fund.
Brook Court, a retirement living scheme in Chorlton, has been brightening up its communal gardens with new plants and flowers bought with funding from the Adactus Neighbourhood Fund.
The residents at Sherdley Court’s successful Neighbourhood Fund bid enabled them to build a patio, and purchase some new chairs and benches for their scheme, which comprises of 39 properties for people aged 55 and over.
Several residents have chosen plants to add a bit more colour – encouraging more use of the gardens, especially when the nice weather comes.
The residents’ hard work is evident all around the gardens which look beautiful, and with the addition of their new furniture, they can now sit back and admire all their effort. Ms Clare and Mrs Shaw enjoying a nice cup of tea.
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Martyn Bull, the scheme caretaker, has worked with the residents to plan the look of the garden. He said “It’s really great when residents get involved in the gardens; the whole scheme benefits from the work that is done.”
N E IG H BOU RHOOD FU N D
Cycling improves Heartbeat…
Natures medicine
CCH recently proved that a small amount of funding can make a big difference by giving the charity group Heartbeat £440 to purchase a new specialist cycling machine via their Neighbourhood Fund. The group provide bespoke services for cardiac rehabilitation; they hold nine sessions a week at Clayton Green Sports Centre – the sessions are Robert Krause, Mick tailored for heart patients at any stage, including Wearmouth, Mike English, Gordon Butler, those at risk of developing cardiovascular Stuart Black, Bill Shaw disease. Heartbeat have been providing services and Linda Whitehead throughout Lancashire for over 35 years, and on the new cycle. in addition to their exercise sessions, they offer social and psychological support - including a counselling service as part of their wellbeing programme. Louise Bache of Heartbeat said “We would like to thank CCH for their support. Around 179 people attend the sessions on a weekly basis and this cycle is a fantastic addition to our classes”. For further information please contact Louise Bache on 01772 717147.
Chorley Play Partnership gets crafting
Sandra Brindle and Samantha Hornsby.
The Chorley Play Partnership held a number of low cost activities throughout the spring months including the arts and crafts, sports, circus skills, healthy eating and music workshops. The CCH Neighbourhood Fund provided a range of crafting materials for the group, including stickers, daffodil windmill kits, charm bracelet kits, masks, finger puppets and baskets. Children from all across Chorley were invited to take part in the sessions held at Astley Park. The play days are all run by volunteers from Chorley Play Partnerships and are either free or have a very low charge for taking part. Sandra Brindle one of the volunteers said “We actively encourage family groups to attend, and we hope they enjoy our warm, friendly sessions”. For more information on future activities contact Sandra on 07504215881.
Neighbourhood Fund spend for all authorities
Youth Diversionary £53,403 44 projects
Environmental improvements £47,525 50 projects
The children from St James School heading out on their spring watch walk to Healey Nab with their teacher and Janet Howarth. For over 25 years The Friends of Healey Nab (F.O.H.N) have worked to ensure the survival and conservation of Healey Nab, a green natural space known locally as the Nab. The group work in partnership with local schools, scout groups and care providers to encourage children and their families to get out into the countryside and get involved in conservation. Recognising the importance of their work - CCH’s Neighbourhood Fund supported the F.O.H.N to organise an event that enabled children from St James School to make bird boxes (with a little help from the Ranger) and then distribute them throughout the Nab. The children were also able enjoy a healthy picnic whilst looking around for the signs of spring and recording their findings.
Community Cohesion £32,906 40 projects
Older people £14,254 27 projects
Healthy Living £30,352 32 projects
Employment & training £10,765 11 projects
Safety £2,561 5 projects Sustainability £2,476 1 project
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NORTH MANCH ESTE R
Soccer sessions get a Kick Start Each year the Miles Platting You Decide Fund supports individuals and community groups to deliver local projects that will benefit Miles Platting residents. ‘Kick Startz’, a soccer skills session, run by local Adactus resident and FA qualified coach, Daniel Douglas Pringle, was one of the successful projects during the last round of funding. The money provided to Kick Startz has enabled Daniel to purchase much needed equipment including a selection of target goals. The skills sessions are for young people aged 9-16 and are split into two hour long slots (the first slot is from 5pm-6pm for ages 9-13, and the second slot
is from 6pm-7pm for ages 14-16). Sessions are held every Thursday on the community pitch at Park View local primary school. The sessions have only been running for a short while, but word has already spread and they are proving to be very popular with young people in the area. For more information about the sessions, please contact Amy Davis on 0800 234 6826.
St George’s Day Parade celebrated in Manchester When Adactus Housing Association became the lead sponsor of the St George’s Day Parade, they didn’t dare dream of the beautiful blue sky, warming sunshine and perfect light breeze that welcomed the thousands of people that came to watch the parade in Miles Platting and Manchester city centre on Sunday 27th April. A sea of waving flags and happy faces lined the parade route, which began on Varley Street in Miles Platting before heading into Manchester, before returning back to Miles Platting. A colourful giant dragon and St George on horseback led the parade, followed by over 200 iconic mods on scooters, floats full of local school children, authentic horse drawn carts, belly dancers and a whole host of other festive entertainment. Adactus staff also got into the spirit of the occasion, and dressed as Robin Hood and his merry men winning plenty of cheers and smiles from the huge crowds. Many people have said that this has been the best parade yet, and the committee will only have one month off before re-convening to start planning for next years parade; they really are dedicated volunteers!
More time + more computers = MORE JOBS The Miles Platting work club has now been running for over a year - impressively, 10% of the 120 people that have come through its doors looking for work, are now in employment. The club runs every Tuesday morning between 10:30am - 12pm and on average, 12 people attend each session. Currently, the work club has nine laptops available for job seekers to use, but consultation showed that people wanted more – more time and more computers! So, after listening to tenants, work club leaders Amy Davis
and Isobel Howard, successfully applied for funding from Manchester City Council. This has meant that the club have been able to purchase a further four tablets for use when searching for jobs, a wireless printer and a day long employability course, with the very popular LAB project. Amy and Isobel will also be hosting a six week mental health and well being course, BOOST. To find out more information about the Work Club or the BOOST course, please contact Amy or Isobel on 0800 234 6826.
Community coffee Since undergoing internal refurbishment in December last year, Victoria Mill Community Centre, now home to the Miles Platting outreach library, is attracting more residents than ever before - and to make the most of the shiny new facilities, the centre is now hosting a monthly coffee morning run by Adactus Housing, in partnership with the library.
local residents. So far speakers have included:
In addition to encouraging people to socialise and relax, the coffee mornings, held on the first Wednesday of every month from 10:30am until 12pm, will be a platform for guest speakers to provide beneficial information to
If you are interested in volunteering, or if you have an idea for a guest speaker, please contact Amy Davis on 0800 234 6826.
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•
Mind Your Money (money advice service)
•
Macmillan Cancer Support.
Please feel free to pop along to the next coffee morning which will be held on Wednesday 6th August – there’ll be free tea, coffee and lots of biscuits!
SOUTH MANCH ESTE R AN D TRAFFORD
Neighbourhood Fund for Trafford The Adactus Neighbourhood Fund has allocated Trafford their own pot of funding, and the judges met for the first time as a Trafford only Panel. Seven Adactus judges faced some tough decisions as they sifted through numerous Neighbourhood Fund applications to carefully select the successful 12 winning projects. The judging event held at Victoria Park Community Hub in Stretford, awarded a total of £8,000 towards community fun days, park improvements, a games room and taster sessions for disabled residents in Trafford. In addition, Adactus now has a dedicated Neighbourhood Development Officer working in the Trafford area which is providing a fantastic opportunity for increased neighbourhood activity. The Neighbourhood Fund will soon be open again for new bids - maximum applications are for £1,000. The Adactus Neighbourhood Fund supports projects across the Northwest, making £200,000 available annually, since 2010.
Swapping the office for the great outdoors! Adactus staff volunteer to give Woodstock Park a make-over! On Friday 16th May a team of staff volunteers from Adactus Housing Association joined forces with local Broadheath ‘Friends of Woodstock Park’ group to transform the park entrance, adding a splash of summer colour. ’Give & Gain Day’ is the national day of employee volunteering - each year, business volunteers leave their offices for one day and volunteer in their local community. In addition to litter-picking the rubbish from the park, the Adactus taskforce helped clear overgrown flower beds and then replant them with summer annuals. Adactus work with a variety of community groups to help improve neighbourhoods across the North West. This was a great opportunity for Adactus staff to get out of the office and make a real difference to the local community.
A green and tidy future for Moss Side In 2013, the pupils from St Mary’s CE, Webster, Divine Mercy, Rolls Crescent and St. Margaret’s primary schools in Hulme and Moss Side, successfully applied to the Adactus Neighbourhood Fund, to help them encourage local residents to keep their streets Green and Tidy. To kick-start the Green and Tidy campaign developed by the Heart of Manchester Schools, pupils got together for a mass litter pick across Moss Side – before interviewing local businesses on their thoughts about the environmental problems in the area. Fresh with ideas, the children headed back to their classrooms to design signs that illustrated their personal take on litter and fly tipping in the area. The signs, which are the final phase of the project, are now ready, and they will be used in areas where residents have taken action to be Green and Tidy. The personalised messages should make people stop and think about how they dispose of their rubbish - discouraging old habits, and affirming a new Green and Tidy future for Moss side.
Neighbourhood Fund spend for Trafford Environmental improvements £2,936 3 projects Older people £1,970 2 projects
Youth Community Diversionary cohesion £1,036 £707 2 projects 2 projects
Healthy living £690 1 project
Neighbourhood Fund spend for Manchester Environmental improvements £23,035 20 projects Healthy living £13,510 12 projects
Youth Diversionary £11,165 10 projects
Older people £7,641 11 projects
Community cohesion £8,155 8 projects
Employment & training £4,462 4 projects
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CHORLEY
Chorley’s Angels dressed for success
Chorley’s Angels are a non-profit group who offer affordable first aid cover for local events, provided by friendly, qualified and experienced volunteers.
The group formed after the St John’s ambulance service was centralised; members wanted to maintain a local link - and enable Chorley people to cover Chorley events. The original members of this newly formed community group were all former members of the St John’s ambulance service, and their first aid training is at the highest level. The group’s successful fundraising activities allowed them to cover many of their duties in Chorley, but they needed a boost to purchase equipment such as first aid
Switch and save
Chorley Borough Council recognises that for many people, their energy bills (gas and electricity) are a major concern. Rising prices of gas and electricity in recent years, coupled with the economic downturn, have caused significant challenges for many residents. They have therefore set up an energy switching support service, the purpose of which is to help customers to get the best possible deal from their energy providers. Often the prospect of switching energy tariffs or suppliers is too daunting for residents, and results in them continuing on unsuitable tariffs, meaning that the customer is paying more than they need to for
kits and high visibility waistcoats and jackets to enable them to cover larger events such as carnivals. The group applied to the CCH Neighbourhood Fund, which was created to support local projects just like this - projects that make a real difference in their area.
Samantha Hornsby and members of the Chorley’s Angels group
Chorley’s Angels were successful and received funding to purchase uniforms and vital first aid equipment.
their energy. Customers may lack IT skills, or simply be bewildered by the apparent complexity of the switching process. This is where the new service can help. All that customers need to do is to contact the Council and ask for an appointment to see Heather Shaw; Heather is the expert that the Council have engaged to deliver this service. Customers will need to bring to the appointment the following information: •
Their most recent energy bills, or their Annual Energy Statement
•
A recent meter reading(s) - Using this information, Heather will be able to do a web search which will generate tariff options for customers to compare against
their current charges - making it clear where savings can be made. Heather will also be able to deal with any ‘aftercare’ problems once the switching has taken place. The service will be located in the One Stop Shop, Civic Offices, Union Street, Chorley. It will be available every Monday, starting on 2nd June from 9am to 5pm. Customers can book an appointment by ringing the Council on 01257 515151 or by emailing housing.repairs@ chorley.gov.uk - the Council’s Home Improvement Agency team will be managing the appointment diary for this service.
The Armed Forces Covenant The Armed Forces Covenant was announced in 2011 with cross party support from all sides of the House of Commons. This covenant (or promise) is for fair treatment for all veterans, existing service personnel and their families - regardless of rank, and will support their needs in relation to housing and social issues. Chorley Borough Council was the first local authority in Lancashire to adopt this covenant in association with local schools, housing associations, the Armed Forces Charity and the military itself. Showing full support for the initiative, Chorley Community Housing was one of the first signatories of this covenant - appointing board member and armed forces veteran, Alan Hughes as its representative. The committee meet on a quarterly basis to discuss issues that have been identified as discriminatory. Lancashire has the highest number of residents (per
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capita) serving in the armed forces in the whole of the UK, and the Government’s decision to reduce the size of our armed forces is likely to have a pronounced affect. For example, Chorley with its growing industries and relatively low unemployment are likely to face a disproportionately high population increase as ex-service personnel settle within the Borough - and CCH are committed to being proactive in the re-integration of these families within the community.
CHORLEY
Residents’ resource room CCH operate a residents’ resource room from The Community Hub, 8 Liptrott Road, Chorley. This facility is free to use and includes the following:•
Laptops for public use
•
Wifi for internet access
•
Printing, scanning and copying equipment
Neighbourhood Fund spend for Chorley Youth Diversionary £19,260 8 projects
For further information or to make use of the resource room please contact the Neighbourhood Development team at CCH on 0845 505 3355 (landline) or 0300 111 1133 (mobile).
Community cohesion £10,918 10 projects
Environmental improvements £9,484 10 projects
Employment & training £2,122 3 projects
Healthy living £4,893 7 projects
Older people £1,868. 6 projects
Safety £1,169 3 projects
CH ESH I RE WEST
Neston and Ellesmere Port ‘drop in’ surgeries We are half way through our pilot of drop in surgeries for residents in Neston and Ellesmere Port - residents can come along any time within the two hour surgeries to discuss any individual concerns or queries. The next two surgeries will take place: Wednesday 13th August - 2:00 – 4:00pm Joan Bartlett Close Overpool Road Ellesmere Port CH65 8JF
Neston information day As part of the changes to the Neston forum, in addition to the drop in surgeries, we will be holding a Neston information day. The information day will be an opportunity for residents to: •
Meet staff from many of the different departments within Adactus
•
Gain valuable information on Adactus services
•
Meet other residents living in your neighbourhood.
The event will be held on: Friday 26th September - 11:00am – 1:00pm Neston Community and Youth Centre Burton Road Neston CH64 9RE
Wednesday 29th October 2014 - 1pm to 3pm Neston Community and Youth Centre, Burton Road, Neston, CH64 9RE
If you would like any more information please contact Laura Reynolds on 0845 505 3355
Invites will be sent out nearer the time with more detail so please look out for them!
Neighbourhood Fund spend for Cheshire West
Neighbourhood Fund spend for others
Youth Diversionary £3,255 4 projects Community cohesion £2,568 4 projects
Older people £865 3 projects
Healthy living £753 3 projects
Environmental improvements £853 2 projects
Employment & training £394 1 project
(including Morecambe, Lancaster and Preston).
Youth Diversionary £3,820 3 projects
Employment Environmental improvements & training £999 £1,006 2 projects 1 project Community cohesion £700 1 project
Healthy living £493 1 project
Safety £480 1 project
Older people £500 1 project
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LU N E VALLEY
Survey results published The results of a major survey of Lune Valley tenants have been presented to the Board of Lune Valley. The survey shows that tenants are largely happy with Lune Valley as a landlord, with four out of five having no plans to move in the next few years, and three quarters of people being satisfied with the repairs service. However, some tenants are keen to see investment in their homes, particularly in relation to kitchens and windows. Other ideas for improvements included better street signage, new grit bins and somewhere to store wheelie bins. 46 households took part in the survey altogether, 28 of whom agreed to be interviewed by the researcher. 13 took part in an online survey and the others carried out the survey over the telephone or by post. The names of those tenants who made comments were not disclosed by the researcher.
Most of the residents taking part in the research had lived in their homes for more than five years with almost half having lived in them since they were built. The majority of residents said they thought the rent was value for money, while managing agents Adactus were felt to manage communal landscaping well. Importantly, seventy per cent of residents said they had friendly neighbours, and people felt there was a sense of community either in their scheme or in their village. The recommendations in the report, which the Board have agreed to implement, were: • Review & publish a long term planned maintenance programme in the annual report • Pilot energy efficiency measures on one scheme to see what savings could be made • Install over bath showers when bathrooms are replaced
Caretaking proposals unveiled Tenants of Lune Valley Rural Housing Association are being asked for their views on a proposal to introduce an estate caretaking service. The idea has been developed by the Association following a survey of tenants last year in which tenants said that they did not see as much of their landlord as they would like. The proposal is that each of the Association’s eleven developments would receive a fortnightly visit in summer, reducing to monthly over the winter months, from an estate caretaker. The caretaker would be on site
Please fill in this feedback survey
• Research whether extensions or infill development is possible where land is available • Reduce the need for ‘temporary fix’ repairs • Look at minor environmental improvements at each scheme • Ensure that properties are let to those in housing need with a strong village connection • Ensure neighbourhood management is in place • Create a small discretionary fund to help those in hardship. Thank you to all of our tenants who agreed to take part in the survey - this has provided us with useful information that will help us to plan our services for the future. We have not published the full report but if any tenant wishes to see a copy of the executive summary then we will arrange for it to be published online.
for a short time each month and would carry out minor tasks that had been identified by tenants. Hugh Clay, Chair of Lune Valley, said: “The proposal to offer an estate caretaking service is in direct response to the request from our tenants that we have a more visible presence on our estates. Although the caretaker will be an Adactus employee he or she will be clearly identified as working for Lune Valley. And, importantly from a value for money perspective, this service will be provided at no additional cost to the tenants.” Subject to tenant feedback, the intention is to launch the service in the autumn of 2014.
Please cut off and return this coupon in the envelope provided.
Name:
Address: Postcode:
Do you support the idea of an estate caretaker visiting your scheme?
YES
NO
Please tell us which of the following services you would like to see the estate caretaker provide? Carrying out minor repairs inside my home
Carrying out minor repairs outside my home
Helping with some household tasks, e.g. removal of garden rubbish
Please tell us anything else you would like the estate caretaker to be responsible for when he/she comes to visit. If you would like to give your feedback online please email richard.houghton@chorleych.co.uk to receive a link to an online survey. 20 | inhouse
LU N E VALLEY
Lune Valley Rural Housing Association
launches policy consultation Lune Valley Rural Housing Association has launched a consultation exercise on proposed changes to its allocations policy. The changes to the policy would give higher priority to people living in parishes adjoining those where the Association has stock, provided they meet a stringent local connection test. Richard Houghton, Director of Operations at Adactus Housing Group which provides management services for Lune Valley, said: “The proposed changes to the policy are intended to give higher priority to people who live close to but not in the parish where the Association has properties or who have family or a job in that parish. This should ensure that local housing needs continue to be met.”
Although it offers low cost housing for rent in rural communities where property values put home ownership out of the reach of many young families, the Association sometimes struggles to find local applicants for its vacant homes. Richard Houghton added: “In order to make sure that homes are offered to local people in the greatest housing need, the Association plans to advertise vacancies via the relevant local authority web site from now on and also notify the local and adjoining parish councils when a home becomes available. ‘To Let’ signs will also be placed at the property, and in some cases we have made arrangements with the parish council for them to erect a sign on the Association’s behalf.”
For a copy of the consultation document please telephone 0845 505 3355, email info@adactushousing.co.uk or go to the Adactus Housing website at www.adactushousing.co.uk
Lune Valley unveils major improvement programme Lune Valley Rural Housing Association has unveiled its plans for major improvements to its housing stock. The five year programme - covering kitchens, windows and bathrooms sets out the Association’s investment plans between now and March 2019.
Hugh Clay, Chair of Lune Valley, said: “Following the survey of residents that took place last summer, we understand that tenants want to see investment in their properties, and to know when we plan to do the work. We are midway through replacement of kitchens and windows in all our properties,
and based on the survey feedback, we have brought forward the rest of this work. As a result, all those properties which still have the original kitchen or windows from when the homes were first built will have these improved by March 2017.”
Individual addresses that are to receive investment are as follows:
KITCHENS 2014-15 Church Bank, Over Kellet 5 & 6 School Lane, Over Kellet 1, 2, 3 Hampson Terrace, Great Eccleston 1, 2, 3, 4, 5, 6
2015-16 Apple Tree Close, St Michael’s 5, 6, 7, 9, 10 Cherry Tree Close, Pilling 1, 2, 3, 4, 5, 7, 8 Walton Close, Gargrave 2, 4, 5, 7, 9, 11
2016-17 Rowan Bank, Halton 1, 2, 3, 5, 6 Station Court, Hornby 1, 2, 3, 4, 5, 6, 8, 12
WINDOWS 2015-16 2016-17 2017-18 Lindeth Close, Silverdale 19, 20, 21 Apple Tree Close, St Michael’s 1, 5, 6, 7, 8, 9, 10 Hampson Terrace, Great Eccleston 1, 2, 3, 4, 5, 6 Church Bank, Over Kellet 5&6 Milestone Place, Caton 1, 2, 3, 4 School Lane, Over Kellet 1, 2, 3
BATHROOMS 2017-18 Walton Close, Gargrave Willow Close, Forton
2, 3, 4, 7, 11 1, 2, 3, 4, 6, 8, 9, 10
2018-19 Apple Tree Close, St Michael’s 1, 5, 6, 7, 9, 10 Cherry Tree Close, Pilling 1, 2, 3, 4, 5, 7, 8
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WIGAN AN D LE IG H
Breast cancer awareness Residents from Windleshaw House in Ince have successfully raised £187 for the Wigan and Leigh Hospice.
Neighbourhood Fund allocation for Wigan and Leigh
Adactus worked with the residents to host an event at the retirement living accommodation to help boost awareness of breast cancer in the over 70s and raise money for the Hospice. The proceeds from a raffle, games of bingo and donations were given to the Hospice, which provides palliative care for over 900 people in Wigan and Leigh every year. Jacqueline Calderbank, Scheme Co-ordinator at Windleshaw House, said: “We held a breast cancer awareness day to encourage our residents to check for signs of breast cancer but we also wanted to raise money for a local charity. Some of our residents have had wives or husbands who have used the Hospice’s services so we are really pleased to help.”
Healthy living £5,415 3 projects
Employment & training £2,781 2 projects
Sustainability £2,476 1 project
Community cohesion £5,343 6 projects
Environmental improvements £2,007 2 projects
Youth Diversionary £1896 3 projects
SE FTON
In my shoes Sefton Women’s and Children’s Aid (SWACA) has secured funding from the Beech Housing Association Neighbourhood Fund to purchase computer equipment for a new interactive project specially designed for children and young people. They were delighted to be awarded with a £900 grant to purchase three laptops. Based on Knowsley Road in Bootle, SWACA offers free and confidential services to all women, children and young people who are survivors of domestic violence. The laptops will used as part of the ‘In My Shoes’ programme, which is a interactive computer based interview tool that uses images, sounds, speech and video’s.
The programme has been specially designed to be fully inclusive of all children and young people despite their abilities, as it allows them to communicate about their experiences, thoughts and feelings in a different manner. This kind of support enables SWACA to provide their vital service to the wider community and, have a positive impact on so many people’s lives.
Fun and laughter with Mencap With the help of grants such as that provided by the Beech Housing Neighbourhood Fund, South Sefton Mencap provides care, support and promotes social interaction for people with learning disabilities. The group which is a volunteer led organisation has been Neighbourhood Fund spend located on Mariners Road, Crosby, since it was first for Sefton established in 1968. The group meet on a weekly basis where members can meet new friends and enjoy a variety of activities and trips out. Youth Diversionary £12,968 14 projects
Environmental improvements £8,209 11 projects
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Healthy Community cohesion living £4,513 £4,595 5 projects 9 projects
Older people £1,280 3 projects
Safety £912 1 project
The money provided by BHA has been used to purchase a bingo machine, karaoke machine, pool cues and a variety of board games. Bill Carter, Chairman of South Sefton Mencap, said “I would like to thank BHA for their support. I am sure that everyone will have many hours of fun and laughter using the new equipment.” Beech Housing Association is honoured to have been able support South Sefton Mencap - the volunteers are an inspiration.
E N E RGY AN D TH E E NVI RON M E NT
Save with Billscutter Did you know that summer time can be a great time to switch your energy supplier because rates are often lower? If you are not in a contract with your supplier it may be worth comparing. You can do this using Billscutter (there is a link on our website) or, by using any other impartial comparison sites or you can simply call 0800 692 1111.
This spring we gave £500 to community projects to buy plants that provide food for bees Bees are among the most loved and familiar of garden insects, but they also have a vital role in our ecosystem – they are responsible for pollinating almost 75% of world’s food crops. Sadly in our world of paved gardens and intensive agriculture our bumblebees find themselves hungry and homeless. Two UK species have become extinct in the last 80 years, and others have declined dramatically. The reason for this is simple and very visible; there are now far fewer flowers in the countryside to provide bees with the pollen and nectar that they need to survive. Helping them is simple – gardens cover over one million acres in the UK, so if we each just planted a few bee-friendly plants at home, it would make the landscape
friendlier to bumblebees, and help reverse the declines we have seen. Look out for plants with ‘bee friendly’ labels at garden centres or request our free Plan Bee guide for some suggestions (contact Natalie Twomey 0161 203 2650). Alternatively you can view a whole range of recommended plants at http:// bumblebeeconservation.org/
Venture outside with Project Standby Project Standby is an Adactus campaign to make our offices and staff greener. Over the past four years we have encouraged staff to reduce what we use, increase what we recycle and reduce our waste. We have promoted energy saving, raised money for endangered animals, encouraged uptake of our cycle to work scheme, and introduced efficient hand dryers at our offices and much, much more! This year Project Standby is venturing outside of our offices to promote green living in some of our communities. We will be joining two Adactus summer events this year so look out for our stand. We will be giving advice on energy saving and green living as well as running fun green activities too! For a free copy of our Adactus Energy Advice Guide, please contact Natalie Twomey on 0161 203 2650.
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SUPPORTE D LIVI NG
One of the world’s most wonderful journeys On Saturday 24th April staff and residents of 2a High Street took part in what has been described as ‘one of the world’s most wonderful journeys.’
What does a healthy relationship look like? What kinds of behaviours make for positive, supportive relationships and what kind of behaviours can be harmful and abusive? The residents at 2a High St and their guests recently explored these thought-provoking questions with Empowerment - a charity who specialise in supporting children and young people affected by domestic abuse.
Led by the legendary Cedric Robinson, the Queens’s official guide, we raised money for Morecambe hospitals by walking across the bay from Ambleside to Kents Bank.
The workshop was a practical exercise that promoted positive interaction and encouraged a lively debate. Importantly, there was also an opportunity for anyone to discuss any personal concerns or issues in a safe and discreet environment.
The scenery was stunning, and our spirits weren’t even dampened when we had to wade through deep pools of water – in fact, it made the trek all the more memorable!
High St residents are very grateful to Empowerment for delivering such a powerful session and they look forward to welcoming them back in the future.
Eight and a half miles and four hours after our journey began, we reached Kents Bank – we were wet and tired, but elated by the experience.
I’ll do the washing up!
If you would like to make a donation to Morecambe hospitals please do so via the just-giving page we have set up: www.justgiving.com/2aHighStreet
All the residents at the Cavendish Road supported housing bungalow in Urmston need wheelchairs – and therefore, wheelchair accessible living areas. Until recently, residents relied on staff to prepare their meals, but their newly transformed kitchen with large low level access areas has provided them with the independence they needed to prepare their own meals – and, there’s enough room for staff to assist if necessary. The room is now bright and user friendly, and more importantly, movement around the kitchen is much easier. Staff can now swerve washing up duties as residents can manoeuvre under the sink area and put the pots away in the new cupboards and drawer units. Ricky (pictured above in the new kitchen), takes full advantage of the independence the new layout has given him and enjoys showing off his new cooking skills to his family and friends.
Tender loving care CCH’s Neighbourhood Fund provided a women’s refuge in Chorley with some tender loving care of its own, so that it could provide the best possible environment for the mothers and their children who seek solace at the scheme. With all the important work the refuge does, the unused garden space there was all but forgotten – but the families and their young children wanted to share time outside and so the refuge asked CCH for some much needed funding. CCH provided new bin stores, a shed, planter and an assortment of play equipment for the children to enjoy. The garden space is now much bigger than it was and the families staying at the project are all able to benefit from the new equipment in a safe, pleasant environment. Sherish Aslam, a worker at the refuge said “This work will be of great benefit to the clients here. They will be able to share some much needed mum and me time”.
24 | inhouse
Sherish Aslam, refuge worker and Samantha Hornsby, CCH Neighbourhood Development Officer.
SUPPORTE D LIVI NG
Memories are made of this… As individuals we are all different, we have different hopes, different needs and ultimately different lives. There is no prescription for living a happy life, but recognising the small moments that make us feel loved, feel safe, and feel hopeful is a good place to start. At Bamber Court Young Mothers scheme we strive to support our residents to ensure they reach their full potential. In addition to helping residents further the more practical life skills needed to move on and secure appropriate tenancies, we also recognise the importance of their emotional wellbeing and the impact a positive outlook can have on their lives. We recently held an event centred on Meaning Jars - also known as Memory Jars, depending on the objective of the activity. Tenants layered different coloured salts into a jar; in this instance, each colour represented someone or something significant to the individual making the jar. This was a popular activity amongst the group of young mothers participating, and it opened up several discussions, providing many of the participants with a tangible method of expressing their emotions.
The Prince’s Trust – Emily and Carlton’s story “Do one thing every day that scares you” Baz Luhrmann Carlton and Emily are two residents from the Lord Street project for young people in Leigh. Both residents have alcohol or substance issues – yet, they both made the very important and very scary decision to spend four days away from home, with a group of people they barely knew. Despite having already attended the Prince’s Trust for two weeks, both Emily and Carlton were still very apprehensive about their impending four day skill building adventure. It would be scary enough for anybody to spend time with a group of virtual strangers, not really knowing what to expect. Their days were crammed with indoor and outdoor activities, and understandably, there were aspects of the course that Emily and Carlton found difficult - and others where they thrived. They found learning skills as a group - such as cooking and cleaning, quite scary, but, they enjoyed the more physical tasks, particularly the water rafting. Night times were also good; this is when the social aspect of the course came into its own - when the fear of being with strangers became a positive shared experience, as the group played various games and told their stories. Emily took great solace getting up and going for long walks; they cleared her mind and gave her time to think about her life, and the decisions she had made. She later commented that her mind had never been so clear, and “Even though it was hard going, I am really proud of myself because I now know I can do it!” Carlton’s generous nature for helping others in difficult situations was praised by team leaders. He really enjoyed the experience, stating “It was the hardest four days of my Life and I wish I had of done this when I was younger.” Both Emily and Carlton were excited to be home, and commented that they had found it really difficult to be away from what they expressed as their norm. Charlotte (a team leader from Prince’s Trust) contacted shortly after their return to provide feedback - she told us how well they both managed the situations and tasks, and commented on the valuable skills they both learnt. Emily recently admitted, “Being sober for four days made me realise that I want to change my lifestyle!” We all have moments that pin-point a turning point in our lives, and maybe this will prove to be one of theirs. inhouse | 25
RETI RE M E NT LIVI NG
Active Living Eileen Briscoe represented Wigan Borough at the Greater Manchester Sports awards held at the Emirates, Old Trafford on 8th November last year and received a ‘changing lifestyle recognition’ award. The Award was presented by Becky Adlington OBE, Great Britain’s most successful ever swimmer. Eileen was first referred to Wigan Leisure and Culture Trust (WLCT) Active Living’s Strength and Balance programme with a back condition by her GP. She also had balance problems. She attended the 26 week Strength and Balance programme where she made excellent progress; she still attends today. Eileen has progressed so much that she now takes part in another class, which although hard at first, has already improved the strength in her legs. She can now walk into Wigan and back. She feels that she is still improving and that if she didn’t do it that she would certainly seize up.
Eileen has had lots of benefits from attending the programme. She couldn’t get out of the bath without her daughter helping her but no longer finds this a problem. She could not get down the stairs and had to come down on her bottom. Now she can do this on her feet whilst carrying her granddaughter as well! Eileen has regained her independence and said ‘it feels like Active Living has woken my whole body up’ and that the session feels like ‘one big happy family’. To find out about how WLCT Active Living can help you ring 01942 488481 or go to www. getactivewiganandleigh.co.uk
100 years ago July, 100 years ago saw the start of World War I – a date that we all commemorate, but part of history that most can only read about. Jim Woodhams was born in Ancoats on 16th July 1914; born into a war, he remembers poverty and unemployment during his childhood - children wore clogs or went to school barefoot. At the age of 12, Jim got his first job as a paper boy, he got two and sixpence a week before being promoted to errand boy at his local grocer shop - his wage went up to five shillings. Times were hard, so he gave his mother the five shillings and he kept the tips for himself. Jim left school when he was 14 and started work at Manchester Salford Cooperative Society - but when he was 28, Jim was called up to join the Royal Artillery - he spent 12 months in the army, but a perforated ear drum forced
Mobility friendly Residents of Sandringham Court - a leasehold retirement scheme, invited local Councillor Pam Gilligan to one of their coffee mornings to say thank you for the Brighter Borough Funds they were awarded to help improve access in and around their scheme. Mrs Gilligan has supported several bids to help the residents make their scheme mobility friendly. Improvements have included the addition of safety railings at the entrance of the building and the creation of a paved patio area with wheelchair friendly access - these changes have made a real difference. Mrs Gilligan has also invited residents to visit the new branch of the charity Compassion in Action centre in Leigh, which supports local people in crisis. 26 | inhouse
his discharge. On leaving the army, Jim rejoined the Cooperative Society and worked their into his late forties, before coming full circle and opening up his own grocer’s – where he worked happily with his late wife. It is impossible to capture a lifetime in such a short article, let alone a lifetime that spans an impressive 100 years, but it offers an insight into Jim’s memories and achievements, and marks the occasion in a small way. HAPPY 100TH BIRTHDAY JIM!
Egg-citing Easter fair a cracking success Eliot Gardens held its first Easter Fair on the 6th April thanks to the kind support of Asda. The generous superstore sent gifts to use as prizes and to sell; in addition, they donated Easter pictures and felt tip pens for use in a colouring and Easter bonnet competition (judged by three residents). Asda also provided an Easter bunny who danced with the children. The egg-citing event was a huge success thanks to the supermarket - and the many families from the community who came to support it. Everyone (both young and old) had great fun, and in the process managed to raise a cracking £453.36 on the day.
ASSET MANAG E M E NT
Adactus Asset Management improving technology and service Over the coming months the Adactus Asset Management Team will be improving their technology and software which in turn will improve the efficiency and service of the department. Firstly, the asset management department have invested in new technology for operatives and surveyors who currently use the small Motorola handsets; these will be replaced with Galaxy tablets - which will enable users to complete certificates and forms on site with ease. The Galaxy tablets are clearer and quicker to use, and will therefore increase productivity. Secondly, the department have invested in upgrading the software currently used to schedule works for the day to day response team, planned works teams and surveyors. The software upgrade comes with many benefits to our business, these include:
• Reduced travel time and Increased jobs per day The new software offers us the best appointment slots which minimise travel time based on the pattern of work and expected location of operatives. The use of the new UK geography combined with ordnance survey data means that routing is more effective.
• Improvements to targets Alerts can be set up on the new software to enable tighter controls e.g. jobs being started late.
• Continuous improvement The software allows planners and managers to continually adapt schedules to improve how we use staff time. This was previously a technical process requiring our software providers support, the system was quite static and continuous improvement was difficult.
• Easy import of data Mass updates of data can now be imported onto the system by non-technical staff, e.g. if new addresses need to be added, this can be accomplished using a standard data import from a spread sheet. Previously, this would have involved support from the software provider and therefore there would be time and cost implications.
All of the technology and software is currently being tested in-house; all of the Galaxy tablets will be issued over the coming weeks and the software upgrade will ‘go live’ late September 2014.
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Adactus Head Office Turner House, 56 King Street, Leigh, Lancs, WN7 4LJ
T 0845 505 3355 M 0300 111 1133
For the out of hours emergency service please use the connect numbers.
Miles Platting Neighbourhood Office Baker House - 542 Oldham Road, Miles Platting, Manchester, M40 8BS
T 0800 234 6826
F 0161 203 2600
For the out of hours emergency service please call 0800 234 6826.
Chorley Head Office Chorley Community Housing Ltd, Ann James House, 32-34 St Thomas Road, Chorley, PR7 1HR
T 0845 505 3355 M 0300 111 1133
For the out of hours emergency service please use the connect numbers.
www.adactushousing.co.uk 28 | inhouse