ARAMA 2015 diary by Advert Media

Australian Resident Accommodation Managerâ&#x20AC;&#x2122;s Association

2015 Diary

BUYING OR SELLING?

MR Sales are widely recognised as one of the industryâ&#x20AC;&#x2122;s most experienced and enthusiastic management rights companies specialising in management rights and resort sales in Queensland and New South Wales

Contact Australiaâ&#x20AC;&#x2122;s Leading Management Rights Broker Phone: 07 5555 8200 Email: sales@mrsales.com.au

Head Office: Suite 1 Ground Floor Equinox Sun Resort, 3458 Main Beach Parade Surfers Paradise Qld 4217 | Ph: 07 5555 8200 | Email: info@mrsales.com.au

Sunshine Coast Brochure Display . . . . .

Providing visitor information stands to accommodation complexes and other high viz locations for the past 28 years. Professionally manufactured stands to complement the location Stands are stocked with a wide range of information from all of the regions' major tourism businesses plus a wide range of smaller niche businesses Regular servicing of stands by friendly personnel with excellent local knowledge Local family owned and operated business

Phone: 07 5499 6222 Mobile: 0412 587 288 Email: info@SunshineCoastBrochureDisplay.com.au

www.SunshineCoastBrochureDisplay.com.au

Leaders & Innovators  First in the industry with no fee finance broking  First with the partnership structures commonly used today  First with interest only products  First to increase LVR’s  First to bring effective competition into the industry  First with direct accreditation with all MR banks The partners & representatives of PCS are owners of MR business’s, & have been trusted advisers to buyers & investors for 20 years.

We have known Steve from PCS Finance for over 8 years. In this time we have purchased three buildings using Steve’s comprehensive knowledge of the Management Rights Industry and his relationship with all the major banks. Without his experience and contacts, we would never have been able to get involved in three very good Management Rights Buildings. Steve is recognised in the industry as the leading finance broker of Management Rights. Because of his reputation and standing in the industry, he is normally the first contact for buildings that come up for sale. Steve has pioneered partnerships, which today is one of the best ways to get involved in Management Rights. All of our three buildings involved silent partners. Most of our silent partners have previously been involved in Management

Rights which is comforting to know they are prepared to back the business. We have no hesitation in recommending Steve and the team at PCS Finance & fully endorse Working Partner / Silent Partnerships as a great way to get involved in Management Rights and quality buildings.

Can’t wait for PCS Finance to find us another partnership, as we are more than happy with the one we are in now. - Emilio Schiliro, Carindale Views

It has worked for us and can work for you! - Kevin & Denise Robertson, Ben & Bianca Hynes Steve has looked after my finance for various buildings and has also set me up in a few partnerships over the past 15 years.

Damien was very informative and we appreciated the time and ongoing support he provided over the course of the purchase. We are extremely happy with the returns and we recommend PCS Finance. – Karen & Grieg Jensen Fleet St, Kippa Ring

Damien is very prompt and professional. PCS Finance helped me in achieving the correct finance model applicable in buying management rights.

Steve would not put me in a deal he doesn’t believe in, he stays involved & is always my first port of call for advice. Steve is driven by getting me the best deal, not the best commission for himself. I would recommend PCS Finance to anyone. - Roger Laganin Phoenician Resort

Damien will go to great lengths to research the business and the seller for that matter. If he feels something is not right with the figures or the seller is not being upfront, he will tell you. PCS Finance will not keep pushing ahead for the sake of putting a deal together.

– T Van Eck (Management and Letting Rights Owner)

We are really happy with Damien’s service, he is very dedicated, fast with replying to emails and very professional, and explained everything step by step. Whatever PCS Finance said and promised to do, they did straight away. By using PCS Finance investment recommendations, we finally found our dream job. We are really happy and pleased to be where we are at now. – E & E Weiss (Caretaking Owners)

enquiries@pcsfinance.com.au

Gold Coast 07 5580 9595 Brisbane 07 3252 2219

www.pcsfinance.com.au

The most experienced team in the industry, established & trusted for 20 years. PCS Finance Pty Ltd - Australian Credit Licence 391980

PCS Finance (Brisbane) Pty Ltd - Australian Credit Licence 382424

Your Management Rights Insurance Specialists

Understanding the risks you face and how to protect you against them is what we do best. Our aim is to ensure you have the right cover at the right price, and because we understand the unique requirements and demands of this industry, weâ&#x20AC;&#x2122;ll work through your individual needs and requirements to arrive at the most efficient solution. Call 1300 INSURE (1300 467 873)

JOY REALTY 雙喜地產

: MRs : Resorts

JOY REALTY

: MRs

Your Joy in Real Estate 雙喜地產

: Motels

: Resorts

Your Joy in Real Estate : Motels WHY CHOOSE JOY MANAGEMENT RIGHTS SPCIAIST? 1 . E X P E R T SWHY O NCHOOSE B O T H LJOY O C A LMANAGEMENT A N D O V E R S E A S M ARIGHT RKETS S

SPECIALIST?

2. 15+ YEARS MR EXPERIENCE IN BOTH ONSITE OPERATION AND SALES 1.

EXPERTS ON BOTH LOCAL AND OVERSEAS MARKETS

3. FREE FOR-RENT & FOR-SALE ADS ON 20+ WEBSITES + HIGH COMMISSI ON 2. S1 EA RO I ERNO CN E SIINT EB O NE S IRTSE O P E R A T I O N A N D S A L E S P5L+I TY O NRUS NM I TR SEAXLPEE F MTAHN O AG EE SA 2 0F + OWREY BO S IUTRE SM+R H 43. . CFORM P EFTOIR T-IRVEENCTO&MFMO. RR- A TLEE&AFDRSEO ENA D BIUGSH I NCEO S SM M I S S I O N SPLIT ON UNIT SALE FOR ONSITE MANAGERS 54. . 1C 0 0O+MM RT s ,I TRIEVSEOC RO T SM& NRT LYYO(USRE EMTRHBEUFS II G PE MM . ROATTEEL S& SFORLEDE R AEDCFEO NU ER S SE S B E L O W ) 5. 100+ MRs, RESORTS & MOTELS SOLD RECENTLY (SEE THE FIGURES BELOW)

General Contact

Find Your Nearest Office To Talk With Our

Find Your Nearest To Talk With Our SalesOffice Specialist Sales Specialist Brisbane Head Office Robert LIN / M: 0433 000 888

E: sales@joyrealty.com.au

E: sales@joyrealty.com.au W: joyrealty.com.au W: joyrealty.com.au Phone: 07 3344 5858 F: 07073102 Phone: 33441388 5858

F: 07 3102 1388

Brisbane Head Office RobertGold LIN /Coast M: 0433 000 888 Office

Amy QIN / M: 0467 355 518

Gold Coast Office Sunshine Coast Office

Rhett Townsend / M: 0481 363 530

Sunshine Coast Office Cairns Rehtt Town / M:Office 0481 363 530 Lily Lee / M: 0456 409 991

Cairns Office Lily Lee / M: 0456 409 991

Property Training Qld

Your pathway to success in real estate

Fast Track Licensing Use your prior learning and current skills & knowledge to fast track to a real estate agents licence. If you have operated management rights for at least 12 months in the last 2 years you may qualify for a fast track course. If you have completed a RLA course and an upgrade to sales course then you require 8 more units to achieve the educational requirements for a full licence. We conduct fast track courses over two days or online. Course fees and timetables can be found on our website www.propertytraining.qld.edu.au Enquire now.

Phone: 1800 080 349 or 0401 990 044 RESORT MANAGEMENT TRAINING Your pathway to success in resort managment

NEED A HOLIDAY? Want a break? A wedding to aaend? A family emergency? Sudden illness? No one to turn to? Help is at hand!

We oﬀer a wide variety of consullng services to streamline and improve all aspects of your business.

Real Strategix has a professional and experienced relief management team ready to step in and handle the day to day operaaon of your Management Rights business.

CALL US TODAY 0458 416 484 info@realstrategix.com.au

. Management Rights Training . ‘Manage It Right’ document & best pracace system . Audit Support – Pre Audit Trust Account Check . Relief Management Program . Business Bookkeeping

ABOUTARAMA ARAMA is a not for profit membership based industrial association. Branches provide a local body to ensure that the management rights industry operates efficiently and effectively and continues to grow. ARAMA Queensland (QRAMA) was formed in 1991, when a group of resident managers were concerned that legal challenges to the status and operation of management rights threatened their businesses and investments in those businesses. From this grass roots defensive beginning, ARAMA has developed a wider role within the industry and is a key stakeholder in the strata and community titles industry. As Australians continue to recognize and enjoy the 21st century lifestyle living opportunities of density living and holidaying, the industry continues to expand. ARAMA and its members are able to contribute with experience and provide a positive input to the various developments and problems that come with multi-unit living and ownership of property in community management schemes. ARAMA has more than 1,000 members in branches located all around Australia. State branches also exist in NSW, Victoria and Queensland which are overseen by a national body. ARAMA National was formed in 2007 as an association of State branches. ARAMA members manage more than 50,000 units in a diverse range of schemes with a property value in excess of $15 billion. Some members manage buildings and resorts for tourism or holiday letting, others manage permanent rental high rise buildings and communities that have buildings with a mixture of holiday and permanent letting. Other Management Rights schemes involve Corporate letting, student letting and retirement.

The tourist letting businesses managed by ARAMA members generate more than $350 million revenue annually, making a significant contribution to employment and the local economy. In addition, long term letting businesses managed by ARAMA members have total revenue of $300 million annually. Collectively, the Management Rights Industry employs over 11,000 Australians and engages over 23,000 contractors such as cleaners and other trades, professionals and service providers each month. Resident managers are typically a couple who may operate the building themselves or who may engage casual or permanent staff to work for them. Some larger buildings may operate under a company structure with a larger staff. Complexes vary in size, some with as few as 10 units while in holiday and CBD centres, these may consist of several hundred units. ARAMA was founded as an incorporated body to represent members at a range of industry forums and to present a collective and considered policy on behalf of resident managers. The State Management Committee of ARAMA continues to plan for the future of resident managers to ensure that the industry continues to grow and that the asset value of the properties managed by resident managers provides adequate returns for all stakeholders. ARAMA has a strong affinity with the State tourism industry, the State Residential Authority and with the growth of density living opportunities as part of the new developments in urban planning and management.

Aims and objectives • To provide the necessary formal representation, through the research and preparation of submissions and provide responsible representation required for all legislative and regulatory reviews covering multi-unit living particularly the protection of Management Rights. • To promote and educate key stakeholders that the concept of owner operated Management Rights is the most effective and successful method of serving the ongoing interests of unit owners, bodies corporate, tourists and tenants. • Promote the tourist industry generally and specifically the letting of units within buildings on behalf of owners. • Keep members and our clients informed of industry developments and activities. • Represent members on relevant tourism and other professional bodies. • Maintain a Code of Ethics, a formal disputes resolution process for members to enhance standards of operation and behaviour within the industry. • Provide a source of regular bulletins, publications and media releases concerning industry information and issues. • Improve the professional and educations standards within the industry through effective training and licensing requirements.

Our Mission: “To serve the corporate and industry needs of all members in order that ARAMA can properly and fully represent the interests of all stakeholders and the resident accommodation industry as a whole."

ARAMAWEBSITE Resources for members Members should refer to the ARAMA website www.arama.com.au for many resources.

About ARAMA This section includes the Code of Conduct and Code of Ethics. While every resident manager is subject to a Code of Conduct under the legislation for resident letting

Contact ARAMA This section provides contact details for each branch and how to get in touch with our head office. There is even a quick link contact form. Fill this out to get in touch with us for things that are not urgent. Each ARAMA member belongs to a branch which has responsibility for local activities. Contact us to put you in touch with your local committee and its members.

agents and for service contractors, the ARAMA Codes set a higher standard. The benefits of the management rights model are provided here. Members need to sell the benefits to owners, tenants and tourists. Too often owners believe that the management rights exist to please resident managers. Use these resources in newsletters and discussions to present the whole story. The library includes a more specific comparison of the services provided by onsite and off-site agents. Unless members tell owners about the many issues members address, owners will not know. The Constitution is provided here. ARAMA Inc., ARAMA Queensland Inc., and ARAMA NSW Inc. are incorporated bodies with a constitution that provides the rules for its operation. At times some members have various ideas about what ARAMA should do and how it should operate. The branch structure and responsibilities are all provided in the constitution.

The State Management Committee is made up of branch representatives and has oversight on a state basis of ARAMA activities. In particular, the State handles communication with government activities on a state basis and sponsor support.

Licensing and training The licensing requirements change from time to time. There is a transitional period to allow applicants to complete training courses and apply for licences. Other industry training courses are provided from time to time. Details are provided here.

Holiday accommodation ARAMA does not provide a central booking service for accommodation. The website does provide information for members, potential holiday guests and owners

concerning industry practices. Members are encouraged to adopt these practices or amend them to something similar. Policies and practices should then appear on your complex’s website so that guests when they review your accommodation know the conditions and practices.

Join ARAMA Here membership application forms are provided. Any person wishing to join ARAMA can join on line by filling out the form provided on this page of the website. The membership application form shows the cost of membership, instructions on how to join and the payment options. All memberships have a revolving anniversary date and will last for 12 months from the date of payment

About management rights Management rights is a concept that some owners have difficulty understanding. It is not a difficult concept if each part of the role is considered separately. The resident manager: • Has caretaking contract with the body corporate or Owners Corporation • Owns a unit and is a member of the body corporate – a fellow investor in the success of the scheme • Is a member of the committee with all rights except voting rights • Has an authorisation with the body corporate to operate a letting business on site • Maintains an office on site from which to operate the letting business • Has a written appointment with each owner who wishes to use the resident manager’s services, to act as letting agent.

The brochure that explains these features and sets out the benefits to each stakeholder is reproduced on the website. Being available here, owners and others can refer to its content. Copies of the brochure are available from the ARAMA head office. One copy of the brochure is provided to each member in their “new member” pack. Additional copies are available from the head office – headoffice@arama.com.au. We recommend that members mail a copy of the brochure to every owner if some members of your body corporate do not understand the role of the resident manager. We strongly recommend that you do not wait until you need a contract extension before you provide educational material for owners.

Conditions of Booking ARAMA has developed guidelines for members to follow. These or similar conditions should be supplied to every guest. Clear and fair “conditions” not only help to minimise disputes but also provide a basis for resolving disputes and misunderstandings. It is hard to resolve a dispute if a guest feels you are making up the rules to suit the occasion. When airline tickets and similar products and services are booked, we are increasingly aware that we are purchasing a service that is defined with stated conditions.

ARAMAWEBSITE Cancellation Policy A recommended cancellation policy is provided that is consistent with Fair Trading requirements. The policy must be fair to both the owner and the potential guest. The policy sets out what can be applied if a cancellation is made. While the resident managers act as agent for the owner, they should also consider the reason for the cancellation and can adopt a more flexible position if the situation requires it. The policy provides a standard that can be varied if appropriate, depending on the likely loss suffered by the owner.

Goods and Services Tax We still have guests who expect to receive a tax invoice so they can claim GST. While the brief note here does not explain the input tax system under which agents operate when providing short term accommodation, it does provide a reference to the relevant GST Ruling.

Reference library The reference library provides resources for members on many topics including suggested PAMDA form 20a Appointments and recommended practices on a number of operating issues. Members can set their own password. Accounts will be activated for use as soon as membership payment has been reconciled.

Member help Member discussion forum The discussion forum allows members to post questions on any topic involving their operations. Other members can add comments. ARAMA does not necessarily endorse the answers provided but further comments are usually added by other members when incomplete answers are provided. This process provides an exchange of ideas and information between members. This section is also password protected.

Employment noticeboard The employment noticeboard provides a low-cost facility for members to seek employees and for those looking for work in our industry to advertise their skills and availability. Members may place one notice without charge in each membership year. Additional notices and notices by non-members may attract an extra charge Further details on the size of notices are provided on the website.

Branch activities Branches can advise members directly by email of meetings and other events. The website provides details of meetings for Gold Coast, Brisbane and Sunshine Coast members.

Stationery supplies ARAMA prints manual trust account receipt books and guest registration cards. It also has available notices complying with the Traveller Accommodation Providers (Liability) Act 2001 relating to loss of guests’ property. Display of these notices limit the liability of the accommodation provider in the event of property loss by a guest. The Act does not cover loss due to criminal activity. ARAMA also prints warning labels for external doors which remind guests to lock external doors.

Helpful links A list of websites is provided for members and others who may be seeking industry information. Links include government departments with which members have dealings, key legislation that applies in our industry and other sites that provide information useful for members. We also show links to websites of sponsors here as well as making access to sponsors’ websites easy by clicking on the sponsor’s logo on the “home” page.

Media The section allows members and others to review media releases made by ARAMA.

Newsletters The Newsletter is published three or four times each year and contains items of industry interest. The Newsletters are mailed to each member and other

industry stakeholders. Back copies are available on the website which can be a valuable source of industry information.

Media Releases From time to time, the Queensland Government and other Key Industry bodies will release some information that directly affects the Management Rights industry, you can find this information here.

Annual Report The most recent Annual Report is available here in a PDF file. The Report is mailed to members when it is published and is provided here as well giving access to any person who wishes to review what ARAMA is doing. Provision of the Annual Report on the website is part of ARAMA’s governance practices which ensure our activities and financial performance are readily available for scrutiny by members and other interested stakeholders.

PUBLICHOLIDAYS Australian School Term Dates 2015 Victoria

South Australia

1: Wednesday 28 January - Friday 27 March

1: Tuesday 27 January - Friday 10 April

2: Monday 13 April - Friday 26 June

2: Monday 27 April - Friday 3 July

3: Monday 13 July - Friday 18 September

3: Monday 20 July - Friday 25 September

4: Monday 5 October - Friday 18 December

4: Monday 12 October - Friday 11 December

New South Wales 1: Wednesday 28 January - Thursday 2 April 2: Tuesday 21 April - Friday 26 June 3: Tuesday 14 July - Friday 18 September 4: Tuesday 6 October - Wednesday 16 December

Australian Capital Territory 1: Monday 2 February - Friday 10 April 2: Monday 27 April - Friday 3 July 3: Monday 20 July - Friday 25 September 4: Monday 12 October - Friday 18 December

Northern Territory 1: Tuesday 27 January - Thursday 2 April 2: Monday 13 April - Friday 19 June 3: Monday 20 July - Friday 25 September 4: Monday 5 October - Thursday 10 December

Tasmania 1: Wednesday 4 February - Thursday 2 April 2: Monday 20 April - Friday 3 July 3: Monday 20 July - Friday 25 September 4: Monday 12 October - Thursday 17 December

Western Australia 1: Monday 2 February - Thursday 2 April 2: Monday 20 April - Friday 3 July 3: Monday 20 July - Friday 25 September 4: Monday 12 October - Thursday 17 December

Queensland 1: Tuesday 27 January - Thursday 2 April 2: Monday 20 April - Friday 26 June 3: Monday 13 July - Friday 18 September 4: Tuesday 6 October - Friday 11 December

Australian Public Holidays 2015 New Year’s Day .....................Thurs 1st January Australia Day .........................Mon 26th January Good Friday ...........................Fri 3rd April Easter Saturday .....................Sat 4th April Easter Monday .......................Mon 6th April

Anzac Day ..............................Sat 25th April Queen’s Birthday (ex. WA) ....Mon 8th June Royal Qld Show......................Wed 12th August Christmas Day .......................Fri 25th December Boxing Day ............................Sat 26th December

For more information on state-specific holidays throughout Australia, please refer to the chart at the front of this diary.

New Zealand Public Holidays 2015 New Year’s Day ..................... Thurs 1st January Waitangi Day ........................ Friday 6th February Good Friday ........................... Fri 3rd April Easter Sunday ....................... Sun 5th April Easter Monday ...................... Mon 6th April

Anzac Day.............................. Sat 25th April Queen’s Birthday ................... Mon 1st June Labour Day ............................ Mon 26th October Christmas Day ....................... Friday 25th December Boxing Day ............................ Sat 26th December

New Zealand School Terms 2015 Term 1:

Monday 26th January (at the earliest) and Thursday 5th February (at the latest) to Thursday 2nd April

Term 2:

Monday 20th April to Friday 3rd July

Term 3:

Monday 20th July to Friday 25th September

Term 4:

Monday 12th October to (no later than) Friday 18th December (Primary & Intermediate)*, or Monday 12th October to (no later than) Wednesday 16th December (Secondary)**

* or to a day in December which ensures that the school has been open for instruction for 384 half-days in 2015 ** or to a day in December which ensures that the school has been open for instruction for 380 half-days in 2015

MYDETAILS Real Estate licence number(s): ______________________________________________________________ Licence renewal date: ____________________________________________________________________ My ABN number: _______________________________________________________________________ Caretaking and letting agreement expiration date:________________________________________________ Apply for extension by: ___________________________________________________________________

Key Building Contacts Role

Name

Phone

Name

Phone

Chairman Secretary Treasurer Committee Committee Committee Committee

Role Body Corporate Office Contact

Body Corporate AGM date: ________________________________________________________________ Body Corporate committee meetings dates: ____________________________________________________ Spending limit for resident manager: _________________________________________________________ Spending limit for committee: ______________________________________________________________

KEYTRADECONTACTS Personal Banker ________________________________________________________________________ Insurance Broker _______________________________________________________________________ Fire Services __________________________________________________________________________ Locksmith ____________________________________________________________________________ Plumber ______________________________________________________________________________ Electrician ____________________________________________________________________________ Carpet Cleaner _________________________________________________________________________ Pest Controller _______________________________________________________________________ Others __________________________________________________________________________ _____________________________________________________________________________ ___________________________________________________________________________ _________________________________________________________________________ _______________________________________________________________________ _____________________________________________________________________ __________________________________________________________________ ________________________________________________________________

ARAMARESOURCES Useful websites Residential Tenancies Authority www.rta.qld.gov.au

Office Of The Commissioner For Body Corporate And Community Management

Office Of Fair Trading www.fairtrading.qld.gov.au

Office Of The Queensland Parliamentary Counsel For All Queensland Legislation www.legislation.qld.gov.au

www.justice.qld.gov.au/bccm

Useful emails Gold Coast

Cairns

Email goldcoast@arama.com.au

Email cairns@arama.com.au

Brisbane

Port Douglas

Email brisbane@arama.com.au

Email portdouglas@arama.com.au

Sunshine Coast

Townsville

Email sunshinecoast@arama.com.au

Email townsville@arama.com.au

Wide Bay

Head Office

Email: widebay@arama.com.au

PO Box 2477, Fortitude Valley BC, QLD 4006 Phone 07 3257 3927 Fax 07 3257 3932 Email headoffice@arama.com.au

Whitsundays Email whitsunday@arama.com.au

NOTES

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January

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Brisbane: (07) 3193 0500 Gold Coast: (07) 5655 1588 www.hyneslegal.com.au info@hyneslegal.com.au

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07 3007 3777

info@mahoneys.com.au

Brisbane office L15, 167 Eagle Street Brisbane Qld 4000

Gold Coast office 235 Varsity Parade Varsity Lakes Qld 4230

Ascendia is a team of qualified professionals in accountancy, law and investment management with a proven track record providing business services to Management Rights Operators. Our years of experience benefit you through cost effective yet quality services. Ascendia can assist you to pay the right price for your business and we offer a range of services to help you with its ongoing management, and we can provide specialist financial and tax advice when it comes time for you to sell. We offer you a service that can ensure all your business interests are protected through all stages of your management rights business. Accountancy Services include: • Trust Account Auditing • Annual Financial Accounts and Tax Returns • P&L For Sale Reporting • Capital Gain Tax Effective Sale / Exit Advice and Accounting • Superannuation Accounting & Audit including property • Due Diligence Verifications & Reporting All our services are available on an up front fixed professional fee basis

Experienced Management Rights Professionals Brisbane • Mooloolaba • Noosa

1300 797 858 Your FIRST Resort in Management Rights

See our websites for further details and for our latest offers:

Gold Coast | Brisbane | Sunshine Coast rclements@holmans.com.au www.holmans.com.au

accounting & taxation www.ascendia.com.au www.ascendiaaccountants.com.auPlease see our full advertisement on the inside back cover

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