ManagementHospitalityPost-Secondary
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG ManagementHospitalityPost-Secondary New & Featured Editions All current textbook titles are available in both print and VitalSource eBook formats. for full details for full details New & Featured Editions ....................................................2 Digital Library .......................................................................4 General Management ........................................................6 Food & Beverage .................................................................8 Rooms Division ..................................................................10 Finance & Accounting .......................................................12 Sales & AboutServSuccess.........................................................................32OtherAcademicIntroductionMarketing................................................................14toHospitality...............................................15..........................................................16............18................20..............................22Curriculum.......................................................24Programs..................................................................28...................................30AHLEI........................................................................34
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 Digital Library
The entire AHLEI textbook library is available on Students have instant access to your textbooks anytime, anywhere and on any papertextbooksGoaddedtext,Studentsdevice.canhighlighttakenotes,searchcontinually.green,useonlineandreducewaste.
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POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG ISBN 978-0-86612-624-3ISBN 978-0-86612-599-4 346 PAGES Learn how to put quality management tools into action to enhance guest service and ISBN 978-0-86612-347-1ISBN 978-1-949324-51-8 374 PAGES This comprehensive textbook introduces students to the many legal issues that hotel ISBN 978-0-86612-345-7ISBN 978-1-949324-67-9 600 PAGES ISBN 978-0-86612-408-9ISBN 978-1-949324-35-8 737 PAGES General Management General Management to align with current trends, standards, and business practices in the industry and updated pedagogy to break up the content and support student learning to contextualize the topics in each chapter and give students a chance to synthesize and apply their supportresourceknowledgecomprehensivepackagetoinstructors 7 This market-leading textbook expertly introduces students to supervision Dr. Ninemeier, drawing on his considerable industry experience and insight, experiences, cultivating diverse and inclusive culture, and the many uses View Table of Contents at www.ahlei.org/supervision-6e ISBN 978-1-949324-19-8ISBN 978-1-949324-20-4 392 PAGES GO TO PAGE 29 critical training on social issues such as: •• NEW
394
9 Food & Beverage
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2021-2022
describing global business best managerial control not tied to withinthesystemscompliance-basedAmericanandtechnologymostrecentchangestheFDAFoodCode
Food Safety and Quality Management Food Safety: Managing with the HACCP System, 2e The new edition provides real-world examples management, including a new chapter dedicated to allergen risk management. operation and beyond. The book demonstrates the return management is employed. View Table of Contents at www.ahlei.org/food-safety-3e ISBN 978-1-949324-73-0ISBN 978-1-949324-74-7
338 PAGES Food & Beverage NEW
This essential management textbook introduces students to the control processes New to this edition: such as career decisions and business philosophies • Section on inventory management methods such as just-in-time purchasing systems and supplier-managed inventory systems. ISBN 978-0-86612-559-8ISBN 978-1-949324-13-6 497 PAGES enhance value, build guest loyalty, and promote repeat business, using the management pop-up restaurants, F&B technology, and menu trends. ISBN 978-0-86612-510-9ISBN 978-1-949324-29-7 530 PAGES decisions. This textbook shows them how operations improve quality standards while NEW TO THE SEVENTH EDITION: Contenthas been updated and virtual restaurants,anincreased emphasis on sustainability, and other recent developments. ISBN 978-0-86612-477-5ISBN 978-1-949324-37-2 PAGES
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG Rooms Division Rooms Division mobile services, mobile device connectivity issues guests may experience in New material has been added on key cards and keyless entry technology. In Uniform System of Accounts for the Lodging Industry ISBN 978-0-86612-550-5ISBN 978-1-949324-17-4 588 PAGES 11 requirements, and renovation cost guidelines. ISBN 978-0-86612-476-8ISBN 978-1-949324-25-9 521 PAGES ISBN 978-0-86612-490-4ISBN 978-1-949324-31-0 336 PAGES concerns, and amenities. ISBN 978-0-86612-336-5ISBN 978-1-949324-57-0 602 PAGES ISBN 978-0-86612-409-6ISBN 978-1-949324-61-7 355 PAGES
SUPPLEMENTAL WORKBOOK & MANUAL Chapter-by-chapter activities give students additional practice with accounting procedures and transactions. Problems include ISBN 978-0-86612-555-0 Solutions Manual contains the answers to all the problems in Hotel and Restaurant Accounting Student Workbook. FREE with ISBN 978-0-86612-556-7
The
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG Finance & Accounting other tools. ISBN 978-0-86612-497-3ISBN 978-1-949324-39-6 749 PAGES ISBN 978-0-86612-451-5ISBN 978-1-949324-43-3 555 PAGES ISBN 978-0-86612-507-9 ISBN 978-1-949324-47-1 586 PAGES - No scan sheet Hospitality industry leaders share their hotel investment expertise with chapters that cover topics including key industry trends, managing investments, e-commerce, revenue ISBN 978-0-86612-404-1 ISBN 978-1-949324-49-5 381 PAGES - No scan sheet SUPPLEMENTAL READINGS Finance & Accounting This introductory hospitality accounting textbook accentuates the relationship between business principles and accounting in hotel and restaurant operations. incorporating several chapters and two case studies previously included in the author’s Accounting for Hospitality Managers textbook and eliminating or combining several other chapters. Every chapter has been enhanced with key ISBN 978-0-86612-553-6ISBN 978-1-949324-45-7 369 PAGES
Sales & Marketing Introduction to Hospitality
Students will receive a comprehensive look at conventions and meetings marketing and ISBN 978-0-86612-508-6ISBN 978-1-949324-41-9 663 PAGES restaurants. Topics include technology and social media as marketing tools, marketing to Millennials, sustainability, customer relationship management, and special marketing segments such as wellness travelers. ISBN 978-0-86612-444-7ISBN 978-1-949324-27-3 619 PAGES maximization strategies and their operational aspects. The book is an ideal supplement ISBN 978-0-86612-446-1ISBN 978-1-949324-72-3 192 PAGES photos and illustrations, provides students with a comprehensive introduction to the many entities that make up the hospitality industry, as well as an challenges and management concerns. Numerous examples, exhibits, and statistics give students an Topics new to the eighth edition include boutique/ event technology, services and emotional labor, and Internet advertising. ISBN 978-0-86612-509-3 512 PAGES ISBN 978-1-949324-23-5
This introductory textbook will get new hospitality students excited about the world’s largest service industry. The book covers all hotel operating department and how it operates. Students will learn about the complex interrelationships involved in the hospitality business and discover the variety ISBN 978-0-86612-437-6 333 PAGES ISBN 978-1-949324-65-5
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG15
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 that tells hospitality employers that your students have mastered the and those international schools their own assessments. in addition to the course credits and credentials awarded by your school, and can be combined in various 17 hospitality industry. in hospitality knowledge.321 American Hotel & Lodging Educational Institute awards this to in consideration of the satisfactory completion of the required program of study. American Hotel Lodging Educational Institute 6751 Forum Drive, Suite 220 Orlando, FL 32821 AHLEI.org Issue ExecutiveDateVice President, Training & Certification AHLEI and AHLEI logo are registered trademark American Hotel and Lodging Association, which used under license National Restaurant Association Solutions, LLC, which owns and operates the AHLEI training and certificate business. Hospitality Management Diploma Chris JonesSA SAMP AM in considerat E PLE ational Institu th M American Hotel & Lodging Educational Institute awards this to in consideration of the satisfactory completion of the required program of study. American Hotel Lodging Educational Institute 6751 Forum Drive, Suite 220 Orlando, FL 32821 AHLEI.org Issue ExecutiveDateVice President, Training & Certification AHLEI and AHLEI logo are registered trademark American Hotel and Lodging Association, which used under license National Restaurant Association Solutions, LLC, which owns and operates the AHLEI training and certificate business. Hospitality Operations Certificate Chris JonesSA SAMP AM in considerat E PLE ational Institu th O
Material can be presented in a variety of formats, including capstone classes, stand-alone labs, and workshops. Students must take a 50-question exam and receive a score of 70% or higher to earn the certification. (Students not ready for the full CHIA? HIFIA—Hotel Industry Foundations and Introduction to Analytics—provides an abbreviated introduction to the reports and metrics.) Professors MUST complete a Trainer experience conducted by the STR Share Center to teach the program at their school. INFORMATION, CONTACT:
AHLEI, STR Global, and ICHRIE have collaborated to offer this industry certification for undergraduate and graduate hospitality management students. CHIA is the leading hotel-related certification for hospitality and tourism students. It provides evidence of a thorough knowledge of the foundational metrics and definitions used by the hotel industry. Recipients have proven that they can do the calculations and interpret the results, demonstrating an ability to analyze various types of hotel industry STAR (Smith Travel Analytical Reports) data and make strategic inferences based on that analysis. The certification also reflects a comprehensive understanding of benchmarking and performance reports.
FOR
Core content areas include:
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 19 American Hotel & Lodging Association upon the recommendation of the Education & Certification Advisory Council hereby recognizes has successfully completed the Certification in Hotel Industry Analytics Issue ExpirationDate Date ChiefPresidentExecutive Officer Certificate Number ©2020 rights reserved. Chris Jones SA E SAMPLE sociation MP ndation of the herebyEducatiorec ha Certificatio S C (CHIA)
That’s
OFFERS TWO
Guest Service Gold and the
Both
and Tourism focused on travel and tourism scenarios: Recovery: Turn It Around Provide an Individualized Experience Be in the Know InspireIncludeBeOthersAllInEveryone 21POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023
AHLEI’s Guest Service Gold® training program prepares students for the CGSP examination and gives them insight into the guest service traits that employers look for in qualified candidates for hospitality positions.
OF THIS TRAINING: 1. Guest Service Gold: Golden Opportunities 2. Guest Service Gold: Tourism How do I add Guest Service Gold to my
Because
Service Professional (CGSP)
Guest
Guest serviceis the foundation of hospitality and tourism. why every hospitality management student should earn the Certified Guest Service Professional (CGSP®) designation, the leading professional certification for those in service professionals like hospitality and tourism.
Golden Opportunities focused on lodging
introductory
AHLEI VERSIONS program? CGSP® are ideal for an hospitality course, a lodging operations course, or supervision course. it can easily be taught in a single class session, it can be one of the first lessons new students learn—boosting their confidence with a professional certification early in their educational process. Service Gold can be offered online for individual study or presented in class. Print instructor resources are available for an additional fee to assist instructors with presenting the material and exam. teach these seven traits, with scenarios
As a post-secondary hospitality educator, you need to be knowledgeable about the industry and how it works and also be able to use the latest high-impact instructional methods and teaching techniques. The internationally-recognized Certified Hospitality Educator certification recognizes the teaching ability of hospitality educators at the college level. This program enables you to: • Learn techniques to strengthen students’ critical thinking and motivation to learn • Share ideas with your peers • Receive recognition for your teaching abilities The CHE is right for every level of hospitality educator: • Novice teachers who need to build their confidence • Seasoned professors looking for ways to revitalize their teaching • Industry professionals serving as adjunct instructors or lecturers at a college or university Topics in the CHE exam include: Understanding Adult Learning Theory Establishing a Positive Classroom Culture and Communication Effective Endings Content Presentation Methods Classroom Evaluation Learn more at: www.ahlei.org/product/certified-hospitality-educator-che POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 (CHE)
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG
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AHLEI offers four different Areas of Specialization, offering a streamlined curriculum focusing on a single area of hospitality operations and management. Each Area of Specialization includes the “Supervision in the Hospitality Industry” course, plus four other courses selected to provide students with an in-depth exploration of a particular facet of the industry. After passing the final exam, students will receive a certificate of completion for each of the five individual courses, as well as a Certificate of Specialization in recognition of completing the entire curriculum. Students who complete the curriculum are prepared for an entry-level or supervisory position in a hospitality department.
6 COURSE HOSPITALITY
A
Curriculum Series streamlined curriculum designed to provide students competencies and supervisory skills. Students must pass , as well curriculum series. Academic sales managers can work with your hospitality management department to create a FUNDAMENTALS PROGRAM:
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG27 8 COURSE HOSPITALITY OPERATIONS CERTIFICATE: 12 COURSE HOSPITALITY MANAGEMENT DIPLOMA: marketing, and accounting. Students must pass each completing the entire curriculum. that provide a comprehensive hospitality operation. Courses include an introduction to the hospitality industry, beverage operations, marketing, accounting, and supervision. Students must pass each completing the entire curriculum. PLUS 6-COURSE PROGRAM: PLUS 8-COURSE PROGRAM:
START – Skills, Tasks, and Results Training ServSafe Workplace
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG29
Ideal for use with upper-level management and human resources courses or as part of a capstone program for your graduating seniors. damage a business’s reputation or ability to retain workers. Developed in conjunction with the Multicultural Foodservice and Hospitality Alliance, this training looks at An interactive program designed specifically for employees and managers working in hotels, lodging, and tourism. Developed in compliance with EEOC guidelines, the program takes a frank and modern approach to addressing and preventing sexual harassment in the workplace.
Today’s students are tomorrow’s hospitality managers. They need to know how to navigate the cultural and social workplace issues that are front and center in hospitality operations. ServSafe Workplace provides the industry-specific training—with a management focus—to prepare your graduates to lead with confidence.
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI’s online instructor resource portal lesson plans, suggested classroom activities, and optional quiz questions, as content. Register today to access these resources! Learn credentialsmore:used in the industry. These programs are easily added to your curriculum and include: team••• can show you how. Contact them at: Additional Information For full academic catalog visit
A look inside the Learning Suites
An online learning suite is a best-in-class learning experience that helps students reinforce and build expertise across all the skills and competencies needed for each certification.
RESTAURANT PROFESSIONAL — Front-of-the-House Service & Communication — Front-of-the-House Basic Operations — Back-of-the-House Pre-Production — Back-of-the-House Production — Basic Business Operations RESTAURANT SUPERVISOR — Managing Daily Operations — Leadership and Communication — Safety and Regulations — Cost Control Fundamentals — Controlling Costs RESTAURANT MANAGER — Fundamentals of Financial Management — Understanding Financial Performance — The Purchasing Process — Controlling Operational Costs — Managing the Employment Process — Fundamentals of Employee Performance — The Marketing Process — Marketing Your Operation Learn more at ServSuccess.com PROVIDE YOUR CULINARY AND HOSPITALITY STUDENTS WITH ServSuccessTHEIRCERTIFICATIONSINDUSTRY-RECOGNIZEDTOGROWCAREERS offers three new portable, stackable certifications, flexible online learning suites for introductory through manager-level, and interactive study guides for certification exam preparation. All resources are online, and available as standalone components, so you can use in a classroom setting, or for individual study. PORTABLE Students build transferable skills they can use in any restaurant, anywhere STACKABLE ServSuccess credentials cover every stage of a restaurant career FLEXIBLE Standalone online components are easy to add to your existing program
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023 AHLEI.ORG with competencies based on real-world industry needs. Students have the opportunity to earn AHLEI’s with portable, stackable credentials that are recognized and respected by hospitality industry employers. and to place orders: RegisterEmail: to access instructor resources: SouthChinaIndiaPhone:America / Caribbean RegisterEmail: to access instructor resources: Technical support, questions about access codes: ContactEmail:Phone: us: All other questions or concerns: Phone: Contact Us
POST-SECONDARY HOSPITALITY MANAGEMENT CATALOG – 2022-2023HOHOOSPITALITY CCATAALOGLLOOGG AHLEI.ORG
