HSO Global Services - Culture Book

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Your skills. Our arena.

An introduction to HSO Global Services as a grand arena that spotlights top talent with big ambitions

Solving business problems is a lot like sports. You need strong crews, clear goals and sound strategies. Above all, it all comes down to skills and how they are put to use. When goals are set and the stakes are high, the skills on display make all the difference. Whether you are a sports star or a tech professional, skill-sets take center stage.

HSO Global Services (HSO GS) is an international arena for technology professionals where skill meets scale and impact.

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Our teams help companies be on the top of their game through digital transformation. As experts in Microsoft technology, we modernize business operations, adopt intelligent automation, and deliver real-time performance insights for our clients. Our track record in digital disruption is a testament to the skills and capabilities of our workforce. We are always on the lookout for talented individuals who have what it takes to drive solutions and outcomes for our customers through technology.

4 In this book Message from the Captain Shoot big. Shoot for HSO. 01 Understanding the opportunity 08 10 02 About HSO Global Services Our History Our Vision Our Values 20 22 24 04 Our Arenas Retail Manufacturing Client Testimonials 62 63 66 05 Our People Our Leaders Growth Stories I work in HSO because Our Teams 70 96 100 102
5 03 Why work at HSO Global Services The Arena of Technology The Arena of Learning The Arena of People The Arena of Care 46 50 54 56 38 40 41 Our Locations Why HSO GS was setup Business Outcomes 06 Culture 07 Conclusion One last(ing) hurrahWhat makes a HSO champion? The HSO Way 112106 108
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Understanding the opportunity

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Message from the Captain Shoot big. Shoot for HSO. 08 10

“I’m a football lover to the core. When I reflect on the work we do at HSO GS, I picture an electrifying football match. There is a lot going on at any given moment, but everyone has a chance to prove their skills and steal the spotlight. Great players always up for great challenges. As business transformation partners, the ball is in our court to overcome challenges and achieve business outcomes for our clients.”

Here’s our Captain and our Managing Director, Prabhat talking about the incredible opportunities in our arena and how he keeps the ball rolling.

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Message from the Captain

Why chose a career in Microsoft Technologies?

Microsoft continues to evolve and be a leader in the industry with a strong focus on ERP and cloud technology. MS Dynamics is one of the top ERP systems in the world. It is a highly evolved platform with lots of success stories and a fast growing customer base. Some of the largest corporations in the world run on MS Dynamics.

What are the opportunities at HSO India & Philippines?

We are at an explosive growth stage period. We are over 6x of what we were compared to the last 6 months. Demand for our services is very high. Countries like Netherlands, UK, US are requesting more work from us and are aligning with our teams in a multitude of projects. This means more interactions with the global team.

Why should someone join HSO?

If you are really passionate about something that you want to do in technology, you can achieve it at HSO. Being a results company, our culture focuses on results for our customers. This culture will help you achieve results in your career.

Tell us about learning and development at HSO

We are one of the few Dynamics partners who have invested in L&D. We have recruited some of the best Microsoft Certified Technology Specialist (MCTs) as full-time resources. In our business spheres (technology and consulting), we ensure that people are continuing to improve through constant learning.

“We are at an explosive growth stage period”

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BIG SCORE SHOOT FOR HSO

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What if Messi didn’t think much of his soccer moves and never made it past the modest town of Rosario in Argentina? What if the great Manny Pacquiao kept punching under his weight as a construction worker in Manila? What if Mary Kom kept her interest in boxing a secret forever? What if Naomi Osaka didn’t think it’s possible for her to play in the same arena as her idols, the Williams sisters?

Premier sports stars become who they are when they take the leap towards the arena of their dreams. The same can be said for technology professionals too. A career at HSO gives you an arena of opportunity unlike any other.

Microsoft is our home-turf

HSO is a business transformation partner with deep industry expertise and global reach. We leverage the full power of Microsoft technology to transform the way companies work and improve their business performance. HSO Global Services ensures a global model of optimal delivery to ensure that businesses never run out of resources and the expertise needed to achieve their end outcomes.

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“We have hired MS Certified trainers - full-time 3 MCTs. These are professionals with over 12 years experience. They have trained top MS professionals.” Rahul Sharma CTO
“We have set high benchmarks inthe field of digital transformationusing Dynamics. We are one of thetop partners for Microsoft, and a It’sa dynamic world re accredited asplatinum partners.” Gopala KMTRAINEE CONSULTANT

It’s a dynamic world

With so many organizations turning to Dynamics suite to update their business processes, the demand for Microsoft Dynamics 365 professionals continues to grow at a phenomenal rate. Professionals who strive to be at the top of their game when it comes to new developments are an invaluable asset to the technology implementation ecosystem.

“MS Dynamics is a product that has been continuously evolving as per the needs of customers. Today it is one of the top ERP systems in the world and It is likely to grow in a systematic manner. This means that experts in MS Dynamics are likely to witness rapid growth.”

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Prasanna AT SENIOR MANAGER
“Exposure to liveprojects continuousalongside trainingon the latest Microsofttechnologies has helpedme grow rapidly.”
Rajesh SinghMANAGER

We are the results company

In other words, we play to win and never take our eyes off the goalposts. We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. From consulting to delivery, top global talent call us their home field.

“Think it. Do it. If you arereally passionate aboutsomething that you wantto do in technology, youcan achieve it at HSO.Being a results company,our culture focuses onresults for our customers.This culture will help youachieve results in yourcareer.”
Prabhat NagarajMANAGING DIRECTOR
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Our consultants help create strategy for Digital Transformation using Microsoft Dynamics.

01 Consulting 02 Derive business insights from data

We use intelligent automation and data tools to bring insights that are most important for businesses.

03 Create a connected enterprise

We have the expertise to create usercentric technology which will truly connect organisations.

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“The world is getting digitised. A platform like MS is established. People who can think of solutions will be in demand.”
Rakesh Jain DIRECTOR - HR&TA

Making a spectacle out of excellence

Some places are built to inspire greatness. Like the Colosseum to a gladiator, like the Wembley Stadium to a football player, like the Roland Garros to a tennis player, like the Lords to a cricket player, we are a global arena that brings out the best in technology professionals.

“When you are at HSO, youare part of something big. Topproducts, clients and solutions.You learn about what it takes tobuild and work on top products.”
Rahul Sharma CTO
“HSO is one of the top 1% Microsoft Partners and also part of the inner circle. You get a lot of privileges when working with such a partner. For starters you get access to a lot of lectures and tutorials from Microsoft that can help you get more knowledge and take MS exams.”
Aleksandar Maksimovski DESIGNATION HERE

The

of

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proven expertise
HSO 01 Serving global customers 03 Optimised cost & time 05 Combination of on-site and remote workforce 07 Flexible engagement models 02 Assured compliance 04 24x7 continuity 06 Consistent and standardized service delivery
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192About HSO Global Services Our History Our Vision Our Values Our Locations Why HSO GS was setup Business Outcomes 20 22 24 38 40 41

POWERING BUSINESS SUCCESS, SINCE 1987.

20 Our History

Founded in the Netherlands in 1987, we have grown into one of the world’s leading Microsoft partners. With 1000+ employees in Europe, Asia and North America, we support local and international businesses in retail, manufacturing, distribution, wholesale, public sector, industry and (technical) services, so that they can use digital technology to make a difference.

Finalist 2021 Microsoft Partner of the Year Award.

HSO has been named a finalist of the Microsoft Dynamics 365 Supply Chain Management & Finance 2021 Microsoft Partner of the Year Award. This is the second year in a row HSO has been recognized in this category having been named winner of the award in 2020. The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

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Our Vision To be the leading global provider of technologydriven business solutions that improve the business performance and results of our clients.
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ENTREPRENEURIAL COOPERATIVE CUSTOMER FOCUSED

24 Our Values
1 4 3 6 2

RESULT ORIENTED AMBITIOUS

QUALITY DRIVEN

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4 6 2 5
ENTREPRENEURIAL We encourage employees to take initiatives and explore various options. 01 “ “Work
is a thing you do,
not
a
place
you go.”
Prabhat Nagaraj MANAGING DIRECTOR 26
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CUSTOMER FOCUSED

We actively research the needs of the customer and work on fulfilling them. We focus on our customer without losing HSO’s interests and line of sight.

“It is good to know the customer and their business challenges deeply”

Prasanna AT

MANAGER

02
SENIOR
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RESULT ORIENTED

We achieve desired results through measurable actions. If we are not able to fulfil our commitments, we promptly report them and offer acceptable alternatives.

“HSO believes in results for our customers and continuous growth”

03 “
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04

COOPERATIVE

We provide an environment in which we are aware of and respect each other. We are actively engaged in helping each other and working together towards a common goal.

“We are like one big family where you will never get bored working. Supporting each other with the challenges we face, we have an encouraging environment with a flat line organization.”

Ivan Zhura

DESIGNATION 32
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05AMBITIOUS

We want to be known as an above average player. We are not satisfied with a 7 out of 10.

“In HSO I have seen rapid growth and have seen my efforts being recognised. My dream came true recently when I got an offer from HSO International for a post in the Netherlands. I shall be moving there shortly”

Guruprasad Gowda DESIGNATION

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QUALITY DRIVEN

We always make sure that we do a good job, measure it and take actions to prevent errors. We carefully assess assignments that we have taken over from others to guarantee high customer satisfaction and continuity.

I enjoy the feeling that international clients are dependent on me to help them function without disruption.

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ONE GLOBAL SERVICES TEAM

38 Our Locations

India

India has a huge potential for further accelerating the next phase of the information age. Our team in India is part of an evolving IT industry - all set to take on new global challenges.

Philippines

The Philippines is fast becoming a new hub for IT outsourcing. Our tech-savvy workforce at this island nation are undertaking a wide range of global IT needs.

North Macedonia

Geographically well-positioned within Europe, North Macedonia has an ever-growing potential to be a leader in digital technology. Our North Macedonian peers are solidifying that compelling vision.

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Global Services ensures a distributed and hybrid team structure to provide access to top global talent across time zones.

HSO Global Services uses the power of Microsoft Technologies to help companies digitally transform their businesses at scale and at speed, while focusing on business outcomes.

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Why HSO GS was setup?
A Global Capability Centre Accelerating our ability to deliver results

Outcomes

41 Business
Enable the intelligent, data-driven enterprise Connect the enterprise Empower your organization Deliver real-time performance insights Modernize business operations Adopt intelligent automation
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433Why work at GS? The Arena of Technology The Arena of Learning The Arena of People The Arena of Care 46 50 54 56

THE ARENA OF TECHNOLOGY

At the HSO GS arena, our talent wields the full power of Microsoft Technology to build cutting-edge solutions.

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Microsoft Dynamics Microsoft Azure Power Platform

Microsoft Dynamics is one of the most sought after technology platforms around at the moment. It helps companies in their digital transformation. With Dynamics, we help customers select the right solution for their business, gathering their requirements and designing a solution that will meet their business needs. HSO has been a part of the Microsoft Dynamics Inne Circle, reserved for just 1% of all Microsoft partners worldwide.

Azure is one of the top cloud platforms in the world. With Azure, clients get benefits like business continuity, low downtime and ability to access information from anywhere. The platform has unmatched intelligence and analytics capabilities and has an industry-leading security process that makes it very reliable.

Power platform provides a unified way for businesses to simplify and improve their operations. The tools are designed for all kinds of users and reduces the need for any third-party tools to seamlessly manage data, Power platform allows easy accessibility via office 365 integration.

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“We have a top technology team called Technology and Advisory department (Excellency team). This team is like a problem solving team. If in any team, a complex solution needs to be solved, this team chips in with solutions and expertise.” Rahul Sharma
“For anyone who is tech savvy, this is the right space, there is a lot of learning especially on D365 , F&O and other products.”
Prasanna A T
“With the rise of new products like Power Platform and Power BI, it is going to become increasingly easier for companies to go digital, and people who can help them do this will be in high demand.”
Rupal Batra
“Business Intelligence is booming at the moment so anyone with the skills and interest can grow really fast at HSO.”
Filip Trajkov
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THE ARENA OF LEARNING

Champions or debutants, the HSO GS arena encourages everyone to keep upskilling and be prepared for the future.

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Imagine an arena where there is something new to be discovered each day.

Training and certifications Continuous learning

HSO invests heavily in training and certifications. We have full time top Microsoft Certified Trainers and plenty of resources.

HSO has a deeply ingrained culture of ensuring that all employees are constantly updated and are on top of trends in the global industry.

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People can increase their skilland knowledge level throughthe programs offered at theHSO academy.”

It presents a great career choice for functional and technical professionals. HSO provides certifications such as PL900 and PL100 to help people understand and leverage Power Platform. The levels keep advancing from PL200, to PL400 and PL600 (PL600 being the most advanced level).

HSO has a ‘Skill enhancement’ program where people can add new skills or improve their current skills.
Learn new tools such as Power Platform which is going to get widely popular.
Filip TrajkovDESIGNATION HERE
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HSO Academy

HSO academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees.

HSO’s vision is to deliver success through empowerment, utilizing technology to empower every person and every business to accomplish more and achieve their potential.

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“HSO is big on Learning andDevelopment. There are regulartraining sessions where we talk aboutthe latest technologies, trends, andwhat’s next for the industry.”
Rahul Sharma CTO
“We are present in many geographies and within one company, you can get to work with multiple teams and learn about different cultures. This helps get a global mindset. It is also fun to work with different clients for different needs, it is challenging, and helps you grow as a professional.”
Ivan Zhura DESIGNATION HERE
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THE ARENA OF PEOPLE

The HSO GS arena inspires collaboration and offers multiple avenues for skill-sharing, peer support and mentorship.

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Grow with a team of like-minded professionals

At HSO, your work engages you with smart and motivated problem solvers. This creates a momentum that pulls everyone together and makes you accomplish a lot in a short amount of time.

Learn from the best in the industry

Our leadership inspires expertise. By sharing their insights, unique perspectives and expert advice, they help you push towards success and be more efficient at what you do.

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“Growth is systematic. Ours is a process-driven company. There are processes for learning and development. The company will offer you training and support to take on senior roles.”
Meghana RESOURCE MANAGER
“Probably the reason we all get together well is because we are constantly delivering results for customers. There is plenty to learn from each other’s experiences.” Martina Angelovska DESIGNATION HERE

THE ARENA OF CARE

The HSO GS arena makes everyone feel at home with thoughtfully curated perks and benefits.

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Rewards for the champs Welcome kits Internet Reimbursement

We periodically recognise top performers who hit it out of the park.

Because everyone should feel like they are part of a team.

Fuelling efficient hybrid work by making sure everyone stays connected.

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58 Employer PF borne by HSO India International travel opportunities Discounts on Agoda (Travel agency) We contribute to our employee’s savings for the future. Opportunity to go global with your job. Making vacations a little more delightful.

Shift Allowance Newly introduced COVID leaves Gratuity for everyone

Extra work brings extra rewards. No effort goes unnoticed!

A token of appreciation to celebrate the continuous commitment to great work.

Making health a major priority for everyone.

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614Our Arenas Retail Manufacturing Client Testimonials 62 63 66

Retail

With the implementation of Microsoft Dynamics 365, we have helped several retail businesses enhance their Enterprise resource planning (ERP) and be a true omni-channel retailer.

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Manufacturing

Whether it is improving vendor relationships, streamlining processes or optimising operational efficiencies, our services have empowered manufacturing clients to overcome complex challenges.

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Retail

With the implementation of Microsoft Dynamics 365, we have helped several retail businesses enhance their Enterprise resource planning (ERP) and be a true omni-channel retailer.

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Manufacturing

Whether it is improving vendor relationships, streamlining processes or optimising operational efficiencies, our services have empowered manufacturing clients to overcome complex challenges.

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Client Testimonials

“Our shared implementations with HSO have been very successful, and I put this down to HSO’s ability to put skin in the game. I was pleased that HSO quickly got it and started to really lean into the partner role.”

“We selected HSO because of their track record in the building and construction industries, their expertise and experience in field service, and their Dynamics Advanced Field Service app. This project felt like a real partnership.”

Anouk Schrauwen, Information Manager

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“The HSO Team is willing to put in the extra mile, HSO also has its offices or qualified partners in our regions, and at the same time, we have a single point of contact.”

“We have a very transparent and open relationship with HSO. They know all the restrictions on our funding, on our time. And they’ve worked around that, and they’ve done it beautifully. So, I feel like HSO is taking care of us in that sense.”

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Kyle Turk, IT Director
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695Our People Our Leaders Growth Stories I Work in HSO because Our Team 70 96 100 102
KNOW YOUR LEADERS >

Rakesh Jain

HR DIRECTOR

Where are you from?

Bangalore What do you look for when hiring someone?

I believe that having relevant work experiences and a positive attitude are absolutely important.

What do you like to do to unwind?

Sports do the trick for me. I play tennis and cricket.

A meal you can have everyday

I cannot resist South Indian Meals or Dosa.

What is different in the way things are done at HSO?

The travel opportunities that HSO provides are unparalleled anywhere else. The salaries and shift allowances are some of the best in the industry.

People can approach you for…

If it is something related to work, they always have my attention.

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Where are you from?

Pune What do you look for when hiring someone?

I give a lot of importance to projects that stand out in the candidate’s portfolio.

What is different in the way things are done at HSO?

With a flat organizational culture, heads of management from other regions are easily approachable.

People can approach you for...

Customer Engagement (CE) related guidance and soft skills training.

Why do you think someone should join HSO?

Work culture is the obvious answer. I would also highlight the supportive management and the interesting projects we tackle everyday.

What do you like to do to unwind?

Listening to old bollywood songs or reading books.

A meal you can have everyday

It must be Pav Bhaji.

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Shashank R

DIRECTOR (GE)

ASSOCIATE

Where are you from?

Bangalore (Namma Bengaluru)

What is different in the way things are done at HSO?

People can approach you for...

What do you look for when hiring someone?

I would definitely assess the candidate’s attitude, honesty, willingness to learn and ability to work with a team to achieve shared goals.

Because of the flat hierarchy, anyone can approach anyone else for support and guidance.

Why do you think someone should join HSO?

Being a fast growing organization, people at HSO have a lot of scope for learning and advancing their careers.

What do you like to do to unwind?

Music, of course. I have a playlist for every occasion.

I also love gardening and playing cricket.

If it’s about work, I would be happy to chat about testing, automation and project management. If it’s a casual chat, my go-to topics would be cricket, cars, bikes and my

absolute favorite - coin and currency collection.

A meal you can have everyday

Nothing comforts me like a hot and fragrant serving of Chicken Biryani.

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D. R. Usha

CENTER HEAD

Where are you from?

Chennai, Tamil Nadu (Now settled in Bangalore)

What do you look for when hiring someone?

I have an eye for people’s passion, knowledge and agility

advantage as well. Our openness to feedback and innovative way of thinking deserve a mention too.

A meal you can have everyday

I cannot think of one particular dish. But every breakfast, lunch and dinner is important for me. Snacking is a big no-no.

What is different in the way things are done at HSO?

Why do you think someone should join HSO?

Flexibility is a big plus. We have the option to work from anywhere.

Working in a diverse and multicultural atmosphere is a huge

Everyone is trusted and treated like a family member.

People can approach you for…

Mentorship and career advice

What do you like to do to unwind?

Yoga and listening to soothing music. I become at one with the Universe when aligning my asanas with ambient music.

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Amol Gupta

Where are you from?

Hyderabad

What do you look for when hiring someone?

In addition to the core skills, I put a lot of effort into testing communication skills.

benefits are the cherries

on top.

What is different in the way things are done at HSO?

HSO offers training in the latest technology. No other company spends as much as HSO on training their resources.

Why do you think someone should join HSO?

The opportunities for growth across all levels, the strong connection you can have with the team and the training programs offered by HSO. The good pay and

What do you like to do to unwind?

A cup of Ginger Tea goes a long way in lifting my mood.

People can approach you for...

I’m the go-to person at the office for Dynamics 365 Finance and operation technical support.

A meal you can have everyday

Soya Makhani Chaap does wonders for my taste buds.

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Appasaheb

Where are you from?

Bangalore What do you look for when hiring someone?

Professional relationships are built on trust. So I always make it a point to assess the honesty and integrity of the person.

What is different in the way things are done at HSO?

The total transparency is so refreshing. What do you like to do to unwind?

I like to read books and spend time with my family.

Why do you think someone should join HSO?

Competitive pay and the positive work environment.

A meal you can have everyday

You can’t go wrong with Dal and Roti!

People can approach you for...

Anything :) I will try my best to help them with all of my knowledge.

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Kiran Kumar K G

ASSOCIATE DIRECTOR

Where are you from?

Bangalore

What do you look for when hiring someone?

In my perspective, having good product knowledge is essential.

What do you like to do to unwind?

Nothing in particular. I take things slow and master the art of relaxation.

Why do you think someone should join HSO?

The three Gs. Good professionals, good environment and good growth.

A meal you can have everyday

It’s good old Rice and Chapati.

What is different in the way things are done at HSO?

The support from the management is matchless.

People can approach you for...

Absolutely anything I can help them with.

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M S C Meghna

BUSINESS AND RESOURCE MANAGER

Where are you from?

Bangalore What do you look for when hiring someone?

I would start with domain knowledge. But it’s not ideal to assess the candidate based on competencies alone. Culture fitness is essential.

What is different in the way things are done at HSO?

We embrace diversity and representation in all matters. Every voice is heard at HSO.

People can approach you for...

Anything under the sun (You got a friend in me).

What do you like to do to unwind?

Have a beer or sparkling wine by the beach or a balcony.

Why do you think someone should join HSO?

The inclusive environment and equal opportunity within the workplace.

A meal you can have everyday Subway sandwiches & homemade kebabs would be my picks.

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Rahul Alanghat

ASSOCIATE DIRECTOR

Where are you from?

Kerala What do you look for when hiring someone?

I look at a few key aspects. Positive attitude, willingness to learn, adaptability to change, subject matter expertise etc.

Why do you think someone should join HSO?

HSO is a one stop shop for the career aspirations of any individual. Whatever your interest may be, HSO has something

to offer - whether it is technology, product, management or service delivery. What is different in the way things are done at HSO? HSO academy provides a great platform to update your knowledge and skills on the technology/product side. With well-defined processes and best practices, HSO raises the overall quality bar on the delivery side.

What do you like to do to unwind?

I would play a game of table tennis A meal you can have everyday

A hearty meal of Fish Curry.

People can approach you for...

Coaching and assistance. Also, for a game of pingpong.

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Prabhat Nagraj

MANAGING DIRECTOR

Where are you from?

Bangalore

What do you look for when hiring someone?

For me, the ideal candidate is someone who looks forward to growth experiences with a learner’s mindset. The culture-fit is crucial as well.

What do you like to do to unwind?

Yoga, bike rides, relaxing walks and playing with my dog.

Why do you think someone should join HSO?

If I have to say just one thing, It would be the people-first culture.

A meal you can have everyday

Chicken wings and cold beer. That’s heaven on earth! People can approach you for...

Career guidance and beer breaks.

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Pallavi Danke ASSOCIATE

DIRECTOR

Where are you from?

Pune What do you look for when hiring someone?

I would hire someone who is experienced and responsible with a positive attitude and a willingness to learn. Reliability, good technical and communication skills would also be on my radar.

the work environment, all the exposure to technology, the balance between professional and personal life, the culture of mutual respect…I could go on and on.

What do you like to do to unwind?

Love to go on family outings and spend time with my son. I also play badminton to boost my happy hormones.

Why do you think someone should join HSO?

So many reasons. The flexibility, the career path and learning curve,

What is different in the way things are done at HSO? Transparency, salary and shift allowance are best in the industry. We have also set a high standard in gender equality.

A meal you can have everyday

A good vegetarian dish wins my heart. People can approach you for...

For any work related guidance. Especifically if it is related to D35 CE.

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Menchie PaezSadornas

CENTER HEAD – PHILIPPIINES
*NEED THE PICTURE FOR THE EMPLOYEE

Where are you from?

I am from Manila, Philippines

Why do you think someone should join HSO?

To widen their scope and advance their career

What do you look for when hiring someone?

I would look for someone who is experienced, reliable and responsible with a willingness to learn. The person should respect their work and the people they work with. Flexibility, maturity, personality and technical skills are also important.

What is different in the way things are done at HSO?

You will be allowed to grow and challenge yourself.

A meal you can have everyday

Veggie salad with oriental dressing. People can approach you for...

Anything related to work and family.

What do you like to do to unwind?

Spend quality time with kids and family. Biking, dining, doing karaokes, shopping and enjoying our time together just about completes my relaxation rituals.

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Growth Stories

“I have got the opportunity to build a pod focused on CRM and low-code, which is a high growth area globally within HSO. Our low-code platform is growing at over 75%, so essentially, it is a huge growth compared to the other platforms. When a product like this is successful and growing at a massive pace, one can grow their careers, especially with gold partners like HSO.”

“At the moment, we are experiencing rapid growth. I have grown rapidly and I have been made to realise the importance of my role within the company. My message for all the Microsoft Dynamics professionals out there is that, if you wish to experience large scale projects for customers across the globe, try HSO.” Sakshi Sharma

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for that, large

“I get to learn many areas of work and work on the area of my expertise. I can continuously enhance my skill set. At HSO, one can reach the position one desires in a shorter span of time.”
Gopala Krishna Mallavajhala
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“I come from an HR background and specialise in finding talent. Our earlier Application Tracking System was manual. Because of my interest in technology and specifically Power Apps, I put forth an idea to my director on how we could solve the problem using Power Apps. I got the go ahead. I learnt Power Apps within a week using the resources we have and built this custom app. We now use this app for our applicant process. I got to learn as well as create impact. These stories are common within HSO.”

Aditi Jha “At HSO there is a career path for everyone. It is welldefined. There is a lot of flexibility and opportunities are open. If someone wants to try something new they can choose to learn that skill.”

Praveen Kumar VM

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“One can grow rapidly either in technical or functional roles. The more you get exposure in missioncritical projects, the more the opportunities to grow in your career. You get exposure across multiple sectors on projects across the globe. We have a robust network across almost all the continents.

I have seen great and fast growth and learning in my career at HSO both personally and in the career trajectory of my colleagues.”

“We show our people clear paths and help them understand their career roles. For example, if someone from the CTO team want to be tech experts, they can pursue that path and become solution architects or a technical expert on a certain subject.”
Rahul Sharma
Rajesh Singh
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I work in HSO because “Along with the technical knowledge that I am picking up, I am learning daily by interacting with a lot of senior professionals because of my role in talent acquisition.”

“MS Dynamics is a product that has been continuously evolving as per the needs of customers. Today it is one of the top ERP systems in the world. It is likely to grow in a systematic manner, and this means that experts in MS Dynamics are likely to witness rapid growth.”

“The world has movedon to different workmodels. The team atHSO is poised to makethe best of the digitaltransformation wave.Anyone with skills canthrive.”

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“HSO is a place where you are valued. We have an encouraging environment with a flat organizational structure. One of the biggest reasons to join HSO should be the opportunity to work with global teams. We are present in many geographies and you get to work with multiple teams and learn about different cultures.”

“I have always enjoyed teaching, and I like the way my work impacts the careers of people. Training is one thing, but it also helps people get valuable certifications that can enhance their careers.”

“I wanted to work with acompany that is deeplycommitted to the well-being of its employees. HSOinvests in skill development,online training andmentorship programs. HSOhelps you grow technicallyas well. We have severalinternal training programs.”

101 101

Individually brilliant, collectively awesome

102 Our Team

Individually brilliant, collectively awesome

When a talent joins HSO, they will have a genuine sense of empowerment because their contribution will really make a difference. We believe that talented people, all focused on a shared and powerful vision, can achieve outstanding results.

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1056Culture What makes a HSO champion? The HSO Way 106 108

What makes a HSO champion?

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They are all about the impact

Every strategy, every move and every ounce of effort is targeted towards achieving the customer’s business goals and managing our stakeholder expectations.

They are entrepreneurial

A combination of intrinsic drive and the ability to learn from setbacks and overcome them. Our entrepreneurial mindset is crucial in all that we do.

They are agile

The world is a different place than it used to be yesterday. The ability to be adaptive and respond quickly to market changes is a critical mindset.

They band together Technology makes collaboration easier. We believe that the converse is also true. Collaboration enhances the world of technology. We never work in silos.

They stay prepared

The world is not just changing rapidly. For discerning eyes, the changes come with opportunities. Our champions are proactive. They continuously forecast, plan and act accordingly.

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Everyone makes a difference

We have a reasonably flat structure, so everyone has access to the top levels with ideas and innovations. By being an equal opportunity employer, we provide a level playing field for everyone to showcase their talents. Our meritorious ethos helps us do things better, faster and in a more efficient way.

Health and wellbeing

We are fully committed to our employees’ health & wellbeing. In addition to private healthcare (VitalityHealth) and dental cover, we run a wellbeing program with Tonic and offer employee assistance through CareFirst.

Work with the latest technology

We’re among the top 1% of Microsoft Dynamics Partners worldwide. When you join HSO, you’ll be working with cutting edge technology.

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Doing our bit

Each year we pick two charities to support and put together a schedule to raise money throughout the year.

Company gettogethers

We regularly come together for company wide meetings so that everyone knows how the business is doing and where we are headed. These are followed by a night out to spend time in a more relaxed atmosphere.

Every voice is heard

We encourage ideas and proactive thinking. So if you have suggestions on how things can improve, your voice will be heard. In our thoughtfully inclusive environment, every individual cherishes a sense of belonging and a sense of uniqueness.

Family friendly

We deeply respect the personal lives of our people. We offer part-time/ flexible working options, job sharing arrangements and competitive maternity/paternity leaves.

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1117One last(ing) hurrah! 112 Conclusion

ONE LAST(ING) HURRAH!

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Thanks to our high-performing team, HSO GS has been growing at an exponential rate. The champions in our arena have a lot to take pride in. In addition to producing excellent results for our clients, everyone at HSO has undergone a journey of selfactualization. In our dynamic industry, there’s always new challenges ahead of us. The arena is getting wider and grander than ever before. And a team of talented individuals who share the same values make everything even better.

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