9th February, Republic of Croatia
Dear AIESECer, It's my great pleasure & honour to thank you for opening & reading application for Entity Control Board Member of AIESEC India 15|16. Half year ago, we started to talk more about becoming Customer Centric organization with high understanding of Customer Experience Management & implementation of Standards & Satisfaction within out exchange programs. As being world greatest youth organization, we promise to our customer that they'll have life changing experiences during their internship, but what happen if we don't deliver our promise? What if happen that we break our promise? Do we really want to demonstrate those kind of behavior? Working closely with network on education, creating, implementing & sharing cases & experience of customer satisfaction, customer loyalty & strong understanding what are our future goals, gave me motivation to apply for ECB Chair of AIESEC India because I see potential of change, potential of getting things on the track to become #1 entity in
Standards & Satisfaction implementation. I know & understand that this can be really tough decision in your AIESEC path, but strongly believe that this experience of working on new field, creating something innovative what will change perspective, not just EP's, MC's or LC's, but the whole AIESEC network, brings me to conclude with the following message:
Sincerily, Darko, ECB Chair of AIESEC India 15|16
http://youtu.be/Y09Bf5pqmks
What is Entity Control Board (ECB) ? Entity Control Board (ECB) is last decision making body on national level in regards to Exchange policies and national standards regulation principles. A division, working directly with its MC, ICB & FLB to ensure that the best Standards and Customer Experience is delivered to every customer and stateholder in each entity. The ECB also maintains reports and conducts audits of LC practises and standards towards delivering standard experiences. It is the point of contact between the entities and stakeholder incase of a reported case. Also there responsibility to solve the case,provide a solution and prepare report of the same. It si responsible to guide,consult and work with the standards managers of the LCs to follow up with them to ensure adherence to standards. OUR PURPOSE: implementation and education, providing support for national team & local entities in managing standards of exchange programs, fire-fighting, exchange process evolution, creating national ECB resource hub & working directly with the ICB, final decision making body, to provide consultancies, education, audit and case solutions based on XPP and its final interpretations.
Firefighting and consultancy
Preparing and delivering support
Auditing
Core Functions & Focuses Where we aim to grow?
Behaviors Customer Centricity
Tool Customer Experience Mangement
Change Customer Loyalty
Because our objective here is to make them SATISFIED, turning their loyalty into organization advantage.
ECB Chair
Operations Division
Each X Program
Consultancy
Auditing
Process Evolution Division
Education Division
Product Evolution
Social Media
Process Innovation
Materials & Webinars
These are just brief description of positions, but more detailed JD's, MoS & KPI's will be delivered on the first team meeting. Operations Division x16 ( 3x oGCDP, 3x oGIP, 5x iGCDP, 5x iGIP) #1 Job: Audit for Local Committees regarding Standards & Satisfiction, Customer Experience Management & NPS Analysis #2 Job: Making reports & suggested next action steps #3 Job: Consultancy for Local Committees regarding Standards & Satisfiction, Customer Experience Management & NPS Analysis #4 Job: Making reports & suggested next action steps #5 Job: Fire-fighting over Standards / Quality Cases together with ECB Chair Process Evolution Division x4 ( x2 Product Evolution, x2 Process Innovation) #1 Job: Developing new process delivery towards stakeholders #2 Job: Improving current processes #3 Job: Designing custom made models of ECB materials for LCs #4 Job: Analysing current product delivery #5 Job: Improving product delivery Education Division x3 ( x1 Social Media, x2 Materials & webinars) #1 Job: Maintaining Facebook Fan Page #2 Job: Producing promo materials #3 Job: Design brand guidebook for India ECB #4 Job: Prepare customized education materials per programs & requests #5 Job: Preparing, promoting & delivering webinars
- There are 7 questions: 5 general + 2 specific, please answer each on the maximum 1 page; make them interesting / creative / innovative; produce your own design, can use video, drawings, anything which can express your passion for position & organization - All application must be attached with a CV & one endorsement from the LCP, LCVP, TL or external person 1
Please, when you will attach your documents & tasks, please convert them into .pdf file. Thank you so much for understanding.
The application must be mailed to vishesh.dora@aiesec.net & darko.gazibara@aiesec.net until February 18th 2015 2pm IST
Application •18th 2pm IST
Interview •from 19th until 21th
2
Announcement
•22th of February
(each applicant need to choose & answer on minimum 5 questions; up to 10) 1.) What is your motivation and purpose for applying for the membership role? How will this experience help you in your AIESEC journey and your professional career? 2.) Outline your 1 most impactful AIESEC experience so far & how it affect you organization growth & self-development? (you can add up to maximum of three experiences) 3.) Outline your 1 most impactful external (outside of AIESEC) experience so far & how it affect you organization growth & self-development? (you can add up to maximum of three experiences) 4.) Make personal SWOT analysis and explain first argument in each section. 5.) Make PESTLE analysis of AIESEC India and explain first argument in each section. 6.) If you can be one famous person, which it will be, why & how you can identify your personality with his/her character? 7.) If you can choose one person from your life, which it will be, why & how you can identify your personality with his/her character? 8.) Which is your life goal, why & tell us three action step with description towards achieving it? 9.) Why do you think on the following sentence: „Each young person needs AIESEC Story?“ Provide us your why, how & what with examples on the following statement.
2
Late application will not be accepted
10.) Provide us your vision of closing message from Chair message with one example from your local or national reality with action steps who you can improve it within Entity Control Board?
(answer on question for preferred position(s); you can apply for maximum two positions)
1.) Produce .doc version of Audit Report which you will make for some exchange program (feel free to choose one) & include actions steps which need to be done before you will have data to make it? 2.) You receive ticket where you need to provide support for XPP (Exchange Program Policies) regarding new customer flow. Please provide to us how you will deal with situation, where you will find necessary information and flow of delivery of support/information to person from which you receive support request.
1.) Analyse current state of product delivery towards stakeholders (suggested to use SWOT analysis & focus on one program). Which are top three bottlenecks & how do you see improvement (provide three key action steps towards achieving it)? 2.) Which process from current workfield you would like to improve, why, provide us action steps with description & which is goal of those changes.
1.) As Chair likes creative & simple ideas, please make one picture (you can take selfie or some other interesting picture) or draw it on peace of the paper where you will show importance of raising awareness of Standards & Satisfaction for our EPs. 2.) Make webinar outline (one A4 page) for topic: „Current Standards & Satisfaction for my LC (type here name of your Local Committee)“
If you will have any questions, please do not hesitate to contact us: Vishes Dora, vishesh.dora@aiesec.net Darko Gazibara, darko.gazibara@aiesec.net
Good luck with election process!