Enter Air upgrades MRO IT solution Working with a trusted IT partner for a new tool A digital record of asset life DARS aims to change the way assets are managed There’s been a digital transformation at Etihad Airways At the heart of the change has been the implementation of a new ETL/ELB WHAT CAN IT DO: QOCO VENDOR JOB CARDS: ROTA • CROSSCONSENSE MRO SOFTWARE DIRECTORY CASE STUDIES: ETIHAD AIRWAYS • ENTER AIR • AIR TAHITI WHITE PAPER: TRUSTFLIGHT NEWS AND TECHNOLOGY UPDATES AUTUMN 2022 • V11.3
Boeing Mobile Logbook is a fleet-wide electronic logbook solution that replaces the paper logbooks required for the flight deck and for cabin and line maintenance. It bi-directionally synchronizes information with your maintenance and planning system, providing efficiency and accuracy in executing mandatory and critical pre-flight, in-flight and post-flight processes. Visit services.boeing.com/boeing-mobile-logbook to learn more. ENTIRETECHACCURATEEFFICIENT,LOGSFORYOURFLEET
AIRCRAFT IT MRO
E-mail: deancook@magazineproduction.com
Ed Haskey
AIRCRAFT IT MRO • AUTUMN 2022 • 3
might seem obvious, it’s better productivity; but if it was that easy, everyone would have achieved it. They haven’t, or rather, they haven’t all managed it. But many have with the application of digital IT solutions that, while they might have been ‘nice to have’ before 2020, are now ‘must have’ components in the processes of any airline or MRO that aspires to be successful.
Copy Editor/Contributor
Telephone: +44 1273 454 235 Website: www.aircraftIT.com
E-mail: scott.leslie@aircraftit.com
John Hancock
Dean Cook
The
COMMENT AIRCRAFT IT MRO: WELCOME
In this issue, we look at using digital solutions to improve productivity from all angles. Our first article is about how Etihad Airways has not only accelerated its drive to automate, digitize and integrate its IT solutions but has also implemented a new electronic Tech Log / Log Book (ETL/ELB) to boost fleet
Finally, the second part of a white paper on the new solution, DARS, which is designed to deliver a digital maintenance record for aviation assets, drastically improving asset management and reducing the times for onboarding and offboarding assets in order to maximize time in revenue service.
The column in this issue, ‘What IT can do’, also focuses on asset management and especially keeping track of asset life stages and changes through the use of digital threads and digital twins. Of course, it wouldn’t be Aircraft IT without our vendors and, in this issue, both ROTA and CrossConsense complete their Job Cards for you. Add to that our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’ and you have Aircraft IT MRO: covering the solutions that will enhance productivity in your business
Aircraft IT MRO: In the post pandemic world, all signs point to the need for improved productivity
WORDS: ED HASKEY
aftermath of a global pandemic is not just about bringing aircraft back into service or disposing of them. During the past two years, there was a significant change in airline and MRO workforces. Many experienced technicians decided to leave the sector and that has left a lot of people wondering how are they going to get the work done without that experienced workforce. This is on top of the usual challenge for any business, how to save cost but increase output and the quality of output to ensure the optimum revenue.Theanswer
E-mail: john@aircraftit.com
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Scott Leslie
Chief Operating Officer
airworthiness and improve performance plus raise productivity. In the case from Enter Air, the airline has already had a strong relationship with its IT solution provider for more than a decade. There was no need to change provider but the need for a planning optimization tool meant that the two partners had to work together to create a solution and ensure that Enter Air could optimize maintenance planning as a contributor to improved productivity.
Publisher/Editor
E-mail: ed.haskey@aircraftit.com
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.
M R O T o o l s . i o L e a d i n g T o o l M a n a g e m e n t S o f t w a r e f o r A i r l i n e s & M R O S M A R T E R M R O MROTools.io is a digital tool management software design to simplify the process of borrowing, returning, reporting and tracking tools. It was originally developed in close collaboration with a client to fulfil their requirements for centralized tool management and optimised usability. K E Y B E N E F I T S Entire audit trail and compliance overview Integration capability with all major M&E systems Up to € 2 000 000 in annual savings* *Savings calculated with actual customer data. Reference is a European airline with 63 aircraft. MROTools.io (+358) 105 014 001 sales@mrotools.io
DARS is more than just a record keeping system; it is set to change the way asset maintenance is managed, revolutionize onboarding and offboarding, including lease delivery and return and save the industry significant cost while delivering more complete records.
42 VENDOR JOB CARD: CrossConsense
Customer Support, Patrick Zita, share CrossConsense’s commitment to customers that is at the core of their great service
Eric Bogner, Manager Strategic Partnership and Performance, Etihad Airways and Arish Sayed, Manager Projects — Technical, Etihad Airways
Karl Steeves, CEO, TrustFlight and Jack Hsu, Senior Manager, Boeing Vancouver
Technical Manager, Enter Air shares the airline’s relationship with Seabury Solutions and how that continues to add value to the business with new developments after twelve years
HenrikperspectiveOllus,Customer
Success Manager at QOCO Systems ltd.
06 Latest News and Technology updates
32 CASE STUDY: Digital Transformation at Etihad Airways Technical
At Etihad Airways, Covid-19 has accelerated the need to automate, digitize and integrate. At the heart of the digitization strategy is the implementation of an ETL/ELB to provide, among other things, real-time airworthiness data.
52 CASE STUDY: Enter Air’s post-pandemic upgrades are supported by a flexible MRO IT KonradsolutionDymowski,
AIRCRAFT IT MRO • AUTUMN 2022 • 5 AIRCRAFT IT MRO: V11.3
President, James Cornelius sets out the focus on customers’ capabilities and meticulous efficiency that underpin ROTA’s success
50 VENDOR JOB CARD: ROTA
Aircraft and their components are complex assets; keeping track of their life stages and changes is a challenge met with the digital thread from which tools, such as digital twins, can be generated and maintained.
A detailed look at the world’s leading MRO IT systems
Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.
CONTENTS
45 WHITE PAPER: A lifelong digital maintenance record for aviation assets, Part 2
60 MRO Software directory
Enter Air needed a new Planning Optimization Tool and put their trust in the airline’s long-standing MRO IT partner whose original solution had served the airline well and grown with it over ten years and who developed the right answer for this upgrade.
In the second of our Q&A pieces, James Cornelius, President, ROTA, completes his ‘Job Card’ for Aircraft IT.
In the first of our Q&A pieces, Patrick Zita, Customer Support, CrossConsense GmbH & Co. KG, completes his ‘Job Card’ for Aircraft IT.
58 COLUMN: What IT can do: Digital Thread maturity in aircraft operations. The OEM
“Sandpiper place great importance on their customer satisfaction, so it is easy to see why ENVISION appealed to them. Our solution will boost their ability to deliver high quality services on the aerial photography side, and their secondary offerings too. Our teams are already working hard to ensure we deliver on this goal, and we look forward to another successful go-live in the region later this year.” added Julian Stourton, CEO at Rusada.
Specialising in the management of airworthiness, maintenance, and flight operations, ENVISION is developed solely for aviation. Its modern, web-based platform features a suite of integrated modules, enhanced by a series of native mobile apps. ENVISION’s easy-to-use interface provides users with clear, actionable information, enabling processes to be carried out quickly and efficiently, and all without the need for paper or spreadsheets.
Large pool of EASA/FAA prechecked contractors Single channel for all your StreamlineofReal-timecommunicationstrackingyouroffersthewayyousource:Visitour platform today, register for free and start enjoying its www.staffnow.aerobenefits. anuncio_revista-staffnow.pdf 1 25/8/22 14:41
Sandpiper Aviation has chosen Rusada’s ENVISION software to Maintenance, and Flight Operations. Sandpiper Aviation provide aerial photography, ground surveying, and mapping services from their base in activities, they operate and maintain a
Sandpiper have signed up for six of ENVISION’s modules to manage their
In mid-June 2022, it was announced that specialistPhotographyAerial
NEWS & TECHNOLOGY
Rusada: Rusada is a leading provider of aviation software with over 35 years of experience in the industry. Its ENVISION software manages over 2,000 fixed and rotary wing aircraft for 150 operators, maintainers, and manufacturers in more than 45 countries. With its headquarters in Switzerland and offices in the USA, UK, UAE, India, Singapore, and Australia, Rusada provides global support for a global industry.
Management, Base & Line MRO, and Flight Operations. The implementation solutions to the region. To do this we
Sandpiper Aviation selects Rusada’s ENVISION
activities to keep costs at a minimum, savings which we can then pass on to our customers.” stated Michael Mutuku, Head of Quality at Sandpiper Aviation.
sales@trax.aero | www.emro.com Real-time maintenance information, anytime, anywhere MOBILIZINGMAINTENANCE
It also allows users to control the efficiency by comparing the expected and the actual man-hours spent on a task. This way, the associated rates can easily be re-calculated, if necessary.
Read the full story on Aircraft IT Website
Thanks to the badging system, users will no longer need to report the technicians’ experience.
Full Work Report Automatic Generation
organized, and referenced full work report that will become a key selling feature.
Logistics & Inventory Management
eJobCard iPad App
With the eJobCard iPad App, communication between staff members has never been so simple. Improve operational communication chain efficiency to get a team connected and minimize human errors. With Blue MRO, instantly share the job descriptions and retrieve data from technicians.
Thanks to an intuitive dashboard, users can quickly get an overview of remaining shelf life and calibration due dates, stock items status, material requests, loans alerts, critical stock quantities, and order alerts so that they are able to always be one step ahead.
Five reasons why Blue MRO is drastically timesaving
Blue MRO enables users to generate a Full Work Report automatically at the end of each project. The data entry control features guarantee that no mandatory signature, part certificate, or related file is missed or incorrect at each stage of the maintenance, and all these are included in the final report. In one click, the result is an exhaustive,
With Blue STOK designed in addition to Blue MRO, take control over logistics thanks to data synchronized in real-time with operations and usage. All the features needed to streamline operations are there: set minimum stock holding and re-order level per item, assign preferred suppliers, create purchase orders, report inventory, receive deliveries and attach delivery notes and certificates, and much more.
Blue MRO keeps track of the activity of each mechanic and gathers all the tasks they complete in work orders but also the other events they can work on.
Dashboard module
Designed for MRO management, Blue MRO from the Blue EYE Suite enables users to digitalize the maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically generated full work report. Let’s discover how timesaving it is.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 8 Contact us for your customized solutions: info@rota.technology | +1 (321) 710-ROTA www.rota.technology AVIATION TECHNOLOGY SERVICES SPECIALISTS MRO IT Services | MRO ERP Extensions | Custom ERP Solutions | Business Intelligence
Technicians’ Experience Record
In September 2022, MRX Systems published a resumé of how their solution, Blue MRO, can save users’ valuable time.
FLIGHTMAINTENANCEAIRWORTHINESSOPS
t t t RUSADA.COM
Time to upgrade
Does your current software drive efficiency, or obstruct it?
Perhaps it’s time to consider a new solution… ENVISION and its mobile apps combine intuitive user-interfaces with streamlined workflows to help your teams work faster and more effectively.
The time saved on day-to-day tasks coupled with efficiencies gained from intelligent planning and analytics, allow you to increase profitability across your operations.
We’ve undergone an upgrade of our own recently, check out our new website and discover what ENVISON can do for you.
„Implementing AMOS as our M&E software was a strategic project for Lufthansa and Lufthansa Cargo. We now have a solid platform to continue our digital push towards more increased mobility, leaner processes and easier data integration across our multiple systems.”
along with Rusada’s ENVISION Tasks and ENVISION Stock mobile applications. The solution will be implemented by Rusada’s North American Client Services teams, with work on the project having already“Duebegun.tothe growth we’ve experienced over recent years, we were looking for a solution that could better handle the operations and maintenance of a more diverse and larger fleet. ENVISION stood out for us because of its use of modern technologies,
and its user-friendly interface. In particular, we were very impressed with its quick and easy forecasting of maintenance activities, as well as its ability to efficiently handle component MRO. Even in these early stages of the implementation process we are already beginning to see the benefits Rusada’s software will bring our business and our customers.” stated Steve Jenkinson, Director Flight Dispatch Operations at Berry Aviation.
Berry Aviation has signed up for six of ENVISION’s modules, including Fleet Management, Base Maintenance, and Inventory Management,
Julian Stourton, CEO at Rusada said: “The services that Berry Aviation provide are incredibly complex in nature, which in turn leads to a complex maintenance environment. Managing such a diverse fleet is tricky enough as it is, but if you don’t have an intelligent software solution to assist you, then the task becomes almost impossible. ENVISION has been tried and tested in complex operations around the world, so I am more than confident it can deliver the performance and oversight that Berry is seeking.” Read the full story on Aircraft IT Website
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 10 SWISS-AS.COM
says VP Technical Fleet Management Lufthansa
Lufthansa and Lufthansa Cargo are live with AMOS, the worldclass M&E software solution. Both carriers have implemented AMOS including AMOSmobile, enabling paperless maintenance operations from the beginning. The close cooperation of the Lufthansa group members will be further promoted by AMOScentral, which enables the exchange of data between AMOS instances while nevertheless allowing each group member to keep control over their individual AMOS environments.
Berry Aviation signs up for Rusada’s ENVISION
AMOS. AGAIN.
Towards the end of July 2022, leading private services operator Berry Aviation, announced that it has selected Rusada’s ENVISION software to manage its Airworthiness and Maintenance activities.
Berry Aviation, based in San Marcos Texas, provides specialty passenger, cargo, and medevac services to the U.S. Department of Defense, as well as cargo flights for civilian organizations, and third-party MRO services. They operate a mixed fleet of over 20 aircraft consisting of De Havilland DHC-6, De Havilland DHC-8-200, Embraer 120, Fairchild Swearingen Metro III, King Air 350, and Cessna 206. As well as serving all branches of the U.S. military, Berry Aviation’s customers also include Fortune 500 companies, NCAA athletic teams, NASCAR teams, and other Part 135 and 121 carriers.
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Manoj Kumar Singh, President Ramco Systems Corporation, USA, & Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, said, “The formation of the Defense & Security organization is a major milestone for Ramco Aviation, and a key structural investment for our growth in the U.S. Defense market. There is a clear realization in the market that while the security and defense compliance of the software is critical for entry into this segment, the real value comes from the functional and technical richness of the software that directly impacts the end goal of the U.S. military — mission readiness of its aircraft fleet. This is where Ramco’s unique differentiation comes in. We are excited to have Robert Sprigg and Rod Rodríguez lead our defense organization’s growth and our future contributions to the U.S. Defense and Security community.”
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • Ramco12
In early August 2022 — Global aviation software provider Ramco Systems Corporation, USA (RSC) took steps to continue to expand its footprint into the North American defense market. With the recent establishment of its U.S. based, wholly owned subsidiary, Ramco Systems Defense and Security Incorporated (RSDSI), the company announced the opening of new offices for RSDSI in Dallas and Washington D.C.
Read the full story on Aircraft IT Website
Systems’ U.S. subsidiary opens new offices to accelerate growth in the U.S. defense segment
President of Business Development. These leaders bring a wealth of experience from their U.S. military service and various positions in the U.S. defense industry leadership at the SVP, C-Suite, President and CEO levels.
As part of the new defense entity, Ramco has hired U.S. military and U.S. defense industry veterans to lead the defense focused organization. Robert Sprigg (USN RADM ret.) leads as the President of RSDSI, and Rod Rodríguez (USAF Lt Col ret.) joins as Vice
Having witnessed significant growth in the U.S. defense segment, Ramco Systems Corporation is serving major U.S. defense prime contractors providing services across the Department of Defense, ranging from depot maintenance, aircraft fleet management for In-Service aircraft and Government facility management to adversary air services and pilot training, logistics and sustainment support for aircraft in the field, and MRO activities with its aviation MRO software. With RSDSI the company will now be well positioned and equipped to support the existing and new U.S. Defense and Security customers.
sales@empowermx.com byShop Manager For stand-alone component shops and engine MROs State-of-the-art support shop manager brought to you by industry leading MRO software provider EmpowerMX
Read the full story on Aircraft IT
Eric Salard
AlMasria Universal Airlines opts for Rusada’s ENVISION
AIRCRAFT IT MRO • AUTUMN 2022 • 14
To achieve greater efficiency and cooperation during their planned growth, AlMasria will adopt Rusada’s ENVISION software to manage an array of activities through one solution. Modules to be implemented include Fleet Management for airworthiness, Operations Control for flight ops, Base & Line Maintenance, and Inventory Management. Rusada’s in-house implementation teams will deploy each module in a staged approach to ensure a seamless transition for AlMasria.
In late August 2022, Egypt’s second largest carrier, AlMasria Universal Airlines, announced that it has selected Rusada’s ENVISION software to unify its airworthiness, maintenance, and flight operations.
From its base in Cairo, AlMasria serves destinations across North Africa, Europe, and the Middle East with a growing fleet of Airbus A320s and Boeing 737s.
“Currently our various operational teams are working on independent, disconnected systems and Universal Airlines.
WebsitePhotoCredit:
The Akasa Air team relies on Swiss-AS’ cloud hosting service. The AMOS cloud hosting package, combined with AOS (management of application and database server), provides the customer with a fully cloud-hosted AMOS environment and ideal operating conditions to benefit from the full potential of AMOS. This option relieves Akasa Air of the need to operate a technical infrastructure on premise and provides an attractive and cost-effective alternative — being the perfect setup for a start-up airline.
Due to these two reasons, the airline was looking for a partner who could develop a strategy tailored to Akasa Air, with the objective to initially support a timely go-live and, in a second phase, to increase the usage of the software functionalities and the automation of the processes.
The implementation was finalised in late August 2022 after just three months of project work with a successful go-live — on time with the operational start of their first B737 MAX. The timely operational start of AMOS was possible due to: as a start-up company with brand-new aircraft, only minor data transfer is required, a process that is often the deciding factor of the project duration; and the broad AMOS experience of the project team.
AMOS with strong footprint in India
Akasa Air live with AMOS
Welcoming this latest customer for AMOS, Fabiano Faccoli, CEO of Swiss-AS, said, “With AMOS, Akasa Air has chosen a scalable software that has proven to be the right choice many times when it comes to supporting airlines from start-up status to a mature airline coming along with a significant fleet increase. We are proud to further intensify our AMOS footprint in India. Welcome to the AMOS Community, Akasa Air!” Read the full story on Aircraft IT Website
Why do airlines and MROs need to invest in digital transformation? ifs.com Download the IFS white paper http://ifs.biz/avi_transform IFS_Advert_A&D_Aircraft-IT_08_22.indd 1 24/08/2022 13:40
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 15
When Akasa Air was searching the market for an MRO software solution that would meet their requirements, the airline had two major criteria to be considered: the start of commercial operation was planned for summer 2022 and the new software needed to support the airworthiness management of the fleet; the start-up has 72 Boeing 737 MAX on order and plans to have completed the inductions of the ordered aircraft by 2027, being the reason why the desired software must be scalable and capable to support fleet growth without adding complexity.
At the end of 2020 productextensioncommunitycustomertheannouncedSwiss-ASwithinAMOStheofitsportfolioby
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 16
Maintenance: being able to report defects, close defects and perform line maintenance related tasks, such as daily checks, from its own working environment.
The implementation of the Swiss-AS eTLB ultimately leads to an end-to-end
With the Swiss-AS eTLB, tightly integrated with AMOS, customers will have a unique opportunity to improve the collaboration between pilots, cabin crew and mechanics. With the seamless integration of the Swiss-AS eTLB with AMOS and AMOSmobile/EXEC, customers benefit from a product suite that becomes the one source of truth for cockpit, cabin and maintenance staff. Each airline will profit from streamlined end-to-end processes across AMOSdesktop, AMOSmobile and the eTLB, providing increased data access and consistency across departments… to better achieve the usual benefits expected from an eTLB.
Swiss-AS eTLB main functions
Admin: being able to manage users and roles, workflows and configuration directly in AMOS, roll-out updates and configuration through their Mobile Device Management.
Authorities: in an analogy to the paper TechLog, the authorities need to consult and access the continuous airworthiness of the aircraft associated with the specific eTLB. They can consult every page but are not able to edit any detail.
Cabin: being able to report a cabin defect in a simple way; if needed, a highlighted picture can be added in order to enhance the Flight Crew — Cabin Crew communication.
Pilot in command: reporting defects in an intuitive way, selecting them from a pre-existing list and being able to add any additional relevant information for the maintenance staff, it goes beyond a defect report.
Swiss-AS’ eTLB brings AMOS to the flight deck
launching the development of its own eTLB which was announced in mid-July 2022
With an intuitive user experience and an elegant user interface, the Swiss-AS eTLB provides flying crew, maintenance staff, administrators and authorities the right level of information and functions required in each respective context.
process optimization and cost reduction, since the Swiss-AS eTLB helps with optimizing aircraft turnaround times, providing aircraft availability status in real time, and increasing data access and consistency for flying crew.
A joint development effort including the AMOS airline customer community Swiss-AS collaborates closely with customers to specify the product scope, as performed previously for the development of various AMOS features. This tradition is extended and even enhanced for the Swiss-AS eTLB project, which involves requirement gathering from cockpit crew, cabin crew and maintenance staff.Over the past months, Swiss-AS had the privilege to onboard several AMOS customers to the eTLB development partners group, such as EL AL ISRAEL AIRLINES, Luxair and Cebu Air. Since the project kick-off in September 2021, both Swiss-AS and customer project team members attended numerous workshops to define key features to be used by pilots, cabin crew and maintenance users. We consider this customer-centric scope definition and validation process to be a highly constructive and successful model to facilitate the delivery of a mature and functionally advanced product. Thanks to this strategic partnership with AMOS airline customers of several types and sizes, Swiss-AS will deliver its eTLB solution in Q4 2023.
At the early stages of its development project, Swiss-AS decided for a Type-A EFB application running on a portable EFB. This strategic choice simplifies the aviation authorities’ approval process for customers, while avoiding, once implemented, the continuous certification process of each new release of the application. Moreover, Swiss-AS is currently working closely with EASA to obtain an NTO letter to even more ease the adoption of the Swiss-AS eTLB by its customers and their authorities.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 17 www.ultramain.com
Additionally, the Swiss-AS eTLB runs on several operating systems to leverage already deployed hardware in the cockpit and / or provide airlines with the possibility to select the most cost-efficient hardware for particular contexts.
® 2022 August_Aircraft IT eJournal_m1.pdf 1 7/28/22 11:48 AM
“EL AL considers the eTLB as an integral part along with AMOSmobile/EXEC to enable paperless throughout our maintenance. Having it as part of AMOS is a huge advantage with hope for a smooth integration. We are delighted to have the opportunity to take an active role in the development phase of the product, influencing and shaping the tool and providing a good learning experience.” stated Danny Laredo, Paperless Project Manager, Maintenance & Engineering Division at EL AL ISREAL AIRLINES. Read the full story on Aircraft IT Website
U LTR A MAIN
Simple implementation and platform independence for additional cost optimisation
“We are pleased to welcome Vistara to the ULTRAMAIN ELB family. As well as our well proven defect management functions. Vistara will be using ELB’s refuel / defuel functions, which enable real time capture of refueling documentation using Ultramain’s e-Signature capabilities. This is another important step towards the automation of Line Maintenance Operations” said Mark McCausland — President and CEO of Ultramain Systems.
“As Vistara marches on its Digital Transformational journey, the focus on digital data capture, integration and automation will continue. ULTRAMAIN ELB will help digitize our aircraft paper logs and improve operational effectiveness.”
ULTRAMAIN ELB will fully replace aircraft paper technical log, cabin log, journey log, damage log, and fueling log providing a validated electronic Certificate of Release to Service (e-CRS) on flights operated by Vistara. Currently in the airborne proving stage, the ELB application will be used by Flight Crew, Cabin Crew, and Engineers on iOS devices to provide integrated workflows with Vistara’s maintenance and operational systems. The airline is seeking necessary approvals from relevant authorities before fully integrating this solution across its operations. Once implemented, ULTRAMAIN ELB will enable accurate, real-time global operational visibility of the Vistara fleet resulting in more efficient maintenance, higher dispatch reliability, and increased aircraft utilization.
In late July 2022, Vistara, India’s finest full-service carrier, became the first Indian airline to introduce an e-tech logbook solution and go paperless in its operations in association with ULTRAMAIN ELB.
Said Vinod Bhat, Chief Information Officer, Vistara.
Vistara partners with Ultramain ELB for paperless operations; becomes first Indian airline to introduce e-tech logbook
“Vistara remains committed towards constantly improving operational efficiency across processes through automation and we’ve been investing in the right technologies to achieve this goal. We are delighted to partner with Ultramain Systems, which will provide the first Electronic Logbook to seek operational approval to operate a fully electronic Technical and Cabin Logbook in India. ULTRAMAIN ELB will be integrated with various live processes like AMOS, ACARS, and ARMS for seamless operations. This application, with its completeness and ease of use, is one step towards building enterprise application integration while also focussing on sustainable operations.”, said Sisira Kanta Dash, Senior Vice President — Engineering & Maintenance, Vistara.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 18
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 19 Tech Ops Authoring • OEM and Company Manuals • Work Cards • Integration to M&E Systems • OEM and Company Manuals • Author, Revise, Distribute • Compliance Flight Ops, Maintenance, Inflight, Ground All Manuals by ProAuthor info@comply365.com
Ultramain Systems provides SIMPLE MOBILE PAPERLESS Aviation Maintenance software products and professional services to airlines worldwide. ULTRAMAIN® ELB™ — the market leading electronic logbook software has been replacing paper-based processes while offering comprehensive functionality and innovative features to help make airlines’ processes seamless.
Vistara (TATA SIA Airlines Limited) Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Private Limited and Singapore Airlines Limited (SIA).
Vistara is India’s highest-rated airline on Skytrax and TripAdvisor, and it has been the winner of several ‘Best Airline’ awards, besides being lauded for cabin cleanliness and safety standards. In a short span of seven years since starting operations, Vistara has raised the bar for operations and service standards in the Indian aviation industry to become the country’s most loved airline and has recently crossed the mark of flying 35 million passengers.
Ambitious expected benefits
A new organization, new processes and advanced integrations
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 20
Lufthansa German Airlines and Lufthansa Cargo live with AMOS
In late July 2022, Swiss AviationSoftware Ltd. was proud to announce the successful cut-over to AMOS M&E system at Lufthansa German Airlines and Lufthansa Cargo. The ‘big-bang’ go-live took place on May 14th and 15th and marked the ultimate finalization of an implementation unique in Swiss-AS history in terms of size and complexity: 3,500 users, 150 new processes, a multitude of individual legacy IT systems being replaced and close to 300 aircraft ranging over seven aircraft-types including the A320s with up to 30 years of history. Both airlines have fully adopted AMOS for their whole active fleets in a multi-CAMO setup — two completely separated CAMOs (LHA + LCAG) plus one SCAMT service provider working in one AMOS environment — all approved by the German aviation authority.Theglobal pandemic had a significant impact on the AMOS implementation as all projects at Lufthansa had been put on hold in 2020. Fortunately, the airline’s Management then decided to continue the AMOS rollout as one of few strategic projects: ‘AMOS Restart’ was born and came with an adjusted scope and limited manpower. Nevertheless, the project team managed to bring the project back to speed and successfully completed it. The airline embraced the opportunity
The introduction of AMOS marks the end of a multitude of individual IT legacy systems for both airlines and provides a future-proof core platform to further digitalize the group’s Technical Fleet Management (TFM). The project was initiated with the objective to realize a number of benefits.“Implementing AMOS as our M&E software was a strategic project for Lufthansa and Lufthansa Cargo. We now have a solid platform to continue our digital push towards more increased mobility, leaner processes and easier data integration across our multiple systems. This project was one of few selected by the Board to continue despite the turbulent period caused by the pandemic. Today, that decision has paid off in full…” said Thomas Spriesterbach, VP Technical Fleet Management Lufthansa, Accountable Manager Part 145, “… and we are happy to be partnered with Swiss-AS, not only as supplier of AMOS, but especially for their staff’s expertise and professionalism throughout the project.”
Historically Lufthansa Airlines had
to emerge stronger and more resilient from the crisis.
The legacy IT systems were basically homegrown and highly customized. To eventually achieve go-live with AMOS, it was required to create a complete new Technical Fleet Management organization inside the Lufthansa Group, adjust processes to existing group standards that follow the AMOS built-in industry best practices processes, and convince the users that the rich functional scope and configurability of AMOS matches the customized legacy system features.
The AMOS implementation was flanked by the group-wide Technical Fleet Management (TFM) initiative that focusses on the standardization and harmonization of the technical business processes among the Lufthansa Group members in order to boost the performance of the individual Tech Ops departments and to allow an easy exchange of aircraft and other assets within the group.
Swiss-AS trainers, onsite or remotely.
the other group members (Swiss International Air Lines, Austrian Airlines, Eurowings, Brussels Airlines and Lufthansa CityLine). With their extensive AMOS knowledge, colleagues from the sister airlines supported the implementation as key users in areas such as training, user acceptance testing, process definition and data transfer, while further cementing the collaboration within the Lufthansa Group.
From the beginning the project was designed around the hypothesis of a big-bang go-live with approx. 300 aircraft across all stations. This approach will eventually allow to exploit expected benefits faster and avoid the complexity of running multiple systems in parallel for an extended time.
The AMOS centric IT eco system includes advanced interfaces to around 15 major external software sources, such as Flight Operations Systems, Digital Archiving Solution, Crew Briefing Systems, Warehouse Management and Transport/ Logistics Management Systems etc. One of the most advanced integrations connects AMOS with the customer’s main pool provider Lufthansa Technik, through an advanced bi-directional integration to support an automated supply chain process.
A big-bang implementation with unparalleled dimensions
Leveraging existing AMOS experience in the Lufthansa Group AMOS has been used for more than 20 years within the Lufthansa Group; therefore, Lufthansa German Airlines and Lufthansa Cargo were in the lucky position to profit from the extensive experience of
outsourced the CAMO and Line Maintenance activities to Lufthansa Technik. In parallel with the AMOS implementation, these activities have been insourced along with the integration of approx. 2,500 staff and many of the legacy IT systems, used to manage these activities.
From the IT perspective, Swiss-AS in partnership with Reist Telecom (Zurich) hosts the airline’s AMOS servers and offers in this context its proven AMOS Operation Service (AOS) package. Swiss-AS is already performing hosting, AMOS application server and database administration for other Lufthansa Group members, which convinced Lufthansa German Airlines and Lufthansa Cargo to also entrust these crucial tasks to Swiss-AS.
In total 60 million records had to be transferred into AMOS. This major task of legacy data cleansing, mapping, extraction, transfer and validation had been mastered by a mixed project team of Lufthansa Group and Swiss-AS.
For the cut-over, a duration of 48 hours had been scheduled. During that time Swiss-AS had allocated around 40 employees onsite at Frankfurt, Munich and Hamburg to support the users during the switch-over and the post-go-live stabilisation period. In addition, the Swiss-AS headquarters was on standby for any challenges that might occur during such event.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 21
Swiss AviationSoftware and AMOS: AMOS is a comprehensive, fully-integrated MRO software solution being developed and distributed by Swiss AviationSoftware. Swiss-AS, a 100% subsidiary of Swiss International Air Lines has more than 200 customers worldwide and belongs to the industryleading MRO software providers. Our loyal customer base includes pure operators of all sizes, major low-cost, regional and flag carriers, large airline groups and MRO providers. In the Americas and in Asia, AMOS is distributed through a partnership with Lufthansa Systems. For more information, please contact us via marketing@ swiss-as.com. Read the full story on Aircraft IT Website
Regarding the training, not less than 3,500 new users have been educated on AMOS and the new procedures that came along with it. The airlines applied a mix of train-the-trainer and e-learning for the end users, while the most complex topics such as engineering or planning were led by experienced
The data transfer project had been immensely complex and challenging due to: 30 years of historical data; more than 15 legacy systems involved; a diverse fleet consisting of 7 different aircraft-types; approx. 300 aircraft.
“I have a lot of respect for the dedication and determination shown by Lufthansa Airlines and Lufthansa Cargo colleagues in working untiringly towards the objective of implementing AMOS and eventually exploiting the clearly identified benefits — ‘Where there’s a will, there’s a way’”, stated Fabiano Faccoli, COO of Swiss-AS. “While Swiss-AS previously gained experience with large implementations, this implementation clearly sets the bar higher. It enabled us to further grow our capabilities and expertise in managing tier-one customers. A go-live is the end of one chapter, but as well the beginning of a new chapter in a software’s life cycle. Swiss-AS is now very much looking forward to kicking off the next set of digitalization projects with Lufthansa German Airlines and Lufthansa Cargo and together set benchmarks in the industry.”
With modules for Production Planning, Commercials, Maintenance Execution and Supply Chain Management, Ramco’s one stop solution, Ramco Aviation Suite V5.9 replaced AACL’s existing legacy system for proposal management, production Planning, heavy
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 22
In mid-July 2022, Global aviation software provider Ramco Systems announced that it has successfully gone live at Air Asia Company Limited (AACL), Taiwan’s first privately-owned aircraft maintenance company catering to aircraft maintenance of commercial aircraft, helicopters, military and a designated ‘Government owned contractor operated facility’ (GOCO), with its Aviation M&E MRO Suite V5.9, thereby automating and digitally transforming AACL’s business processes.
Leading Taiwan-based aircraft maintenance, repair and overhaul service provider, Air Asia Company Limited goes live with Ramco Aviation
maintenance process for commercial aircraft, and interfaces with AACL’s inventory management solution. As a result, AACL has now recorded a 15% reduction in its production planning process. In addition, Ramco’s next-gen innovations like its Mechanic Anywhere mobile app and real-time Dashboards together with the digital transformation initiatives for Task Card Management, Electronic Signoffs, enable the company to streamline communication between its departments, analyze manhour consumptions, track opportunity details, progress of work packages and report nonroutine tasks on the go.
Eric Y.C. Tsai, Director of Commercial Aircraft Planning, Air Asia Company Limited, commented, “With a primary goal to achieve paperless operations and support green
environmental protection, and with a vision to become a world-class and professional aircraft Maintenance, Repair and Overhaul (MRO) service provider, we found a perfect technology partner and a best-in-class Aviation software provider in Ramco Systems. Ramco’s rich domain expertise along with the able team members at AACL and Ramco ensured to turnaround this project during the pandemic. Ramco’s Digital Task card feature has been helping us achieve our goal. We are confident that these will be signed off by the Civil Aviation Authority (CAA) and Federal Aviation Administration (FAA), as well.”
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 23
Ramco Aviation & Defense Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircrafton-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence based solutions, powered by cool new features such as digital task cards, offline capability, chatbots, mail bots, HUBs and cognitive solutions. With more than 80 Aviation organizations onboard, Ramco is the solution of choice for top heli-operators, leading defense companies, space launch vehicles, UAS/Drones, eVTOL and multiple MROs around the world.
Air Asia Company Limited (AACL): Air Asia Company Limited (AACL) was established in 1955 by first funder Gen. Claire Chennault, a former U.S. volunteer aviation commander who was well known by famous ‘Flying Tiger’ during World War II. AACL has been the first private-owned aircraft maintenance company in Taiwan. Gen. Claire Chennault’s successful experience in management and leadership turned AACL into a world-class and professional aircraft Maintenance, Repair and Overhaul (MRO) service provider. In 1994, AACL officially become a subsidiary of Taiwan Aerospace Corporation (TAC) as the only Taiwan-based professional MRO with rich experiences, standard facilities and equipment, and wellskilled workforces and competitive prices in servicing both commercial and military aircraft in the Asia Pacific region.
Manoj Kumar Singh, Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, said, “With the growing aviation industry, organizations today are being mindful of choosing innovative solutions that are not only helping them improve efficiency, but are also helping them achieve green initiatives. Ramco’s Task Card Digitization is a step towards sustainability in aviation. Equipped with the latest technology stacks around artificial intelligence and machine learning, Ramco Aviation Suite has been helping companies embrace paperless operations and embark on digital transformation. We are happy to support Air Asia Company Limited in their endeavor and help them scale to greater heights.”Ramco Aviation, Aerospace & Defense is trusted by 24,000+ users to manage 4,000+ aircraft globally. Accessible on cloud and mobile,
In early September 2022, Global aviation safety, quality, and risk management software provider ASQS announced a partnership with German urban air mobility (UAM) company Volocopter.
IQSMS Joins Volocopter’s UAM Ecosystem
As a veritable pioneer, Volocopter has developed a new form of transportation that efficiently meets people’s mobility requirements while taking into account environmental considerations and sustainability in its electric air taxi, the VoloCity. Founded in 2011, the company made history by performing the first-ever crewed flight of an all-electric multicopter. Volocopter has since grown tremendously, and currently employs over 500 people at its headquarters in Bruchsal (Germany) and its Munich and Singapore offices.
In order to bring urban air mobility to life, Volocopter works with different infrastructure and air traffic management stakeholders to not only develop and enhance urban air taxis, but to create an entire urban air mobility ecosystem. This encompasses manufacturing, maintaining, and operating the aircraft, as well as providing a software platform (VoloIQ) to coordinate its eVTOL (electric vertical take-off and landing) aircraft, and setting up and operating the take-off and landing points referred to as VoloPorts.Asafuture-oriented company, Volocopter offers a sustainable,
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 24 O ering Dig iP L A N, Dig iRE PO RT S, Analytics and B2 B for Dig iMA I N T and We bP M I MR O systems. Our D ig i DO C CM S is agnostic of M RO with proven integration with any competitors’ system, in addition to our own. only supplier of 2 MRO ‘best of breed’ plus iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300
people and goods. For the latter, Volocopter has designed an uncrewed, fully electric utility drone — the VoloDrone. As an extension of the VoloCity urban air taxi services, the newest family member (the VoloConnect, a suburban eVTOL aircraft) is set to offer connections between major cities and their suburbs.
“Sharing the same values when it comes to combining innovation and operational safety, we are very proud to be working with such an innovative and visionary company whose VoloCity air taxi — among other innovations — is the first of its kind to have been designed and developed to the most stringent aviation safety standards. Volocopter has implemented IQSMS in all aspects of its operations, from engineering and manufacturing to operations and maintenance, and will further provide IQSMS to all future franchisees, as part of Volocopter’s IT infrastructure standard package,” said Günther Schindl, CEO of ASQS, speaking about the partnership.
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Our Aviation Services group develops customized airline software designed to fit your maintenance documentation more
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At the beginning of September 2022 Enterprise aviation software provider Ramco Systems Corporation, USA announced that its U wholly owned subsidiary, Ramco Systems Defense and Security Incorporated (RSDSI), has been selected by General Atomics Aeronautical Systems, Inc. (GA-ASI), the world leader in unmanned aerial systems, to implement Ramco’s Aviation M&E MRO Suite V5.9 for GA-ASI’s SkyGuardian Global Support Solutions (SGSS) program.
Our Aviation Services group develops customized airline software designed to fit your maintenance documentation needs
IDMR is a global provider of easy to use and all-encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR's Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance at multiple airlines.
www.IDMR.comneedsClick here for
We offer complete Authoring, Viewing, Revising and Distributing of Manuals and Forms. Full revision control and automated workflows ensure proper handling of all documents. Our modules include Engineering Orders, Task Cards, Non Routines, SDRs, AD/SB Tracking, Corp. Manuals and much more. A solution that provides a single repository for storing electronic documents both in-house and from outside sources such as manufactures and vendors.
Our Aviation Services group develops customized airline software designed to fit your maintenance documentation needs
Ramco’s Aviation Software will offer GA-ASI modules covering Maintenance Planning & Execution, Engineering & Fleet Airworthiness Management, Supply Chain Management, Technical Publication and Digital Task Cards, Safety, Quality & Compliance, and Employee Certifications & Qualification, thereby providing them with an aviation-specific ERP. With deep functional and technical capabilities, the solution will integrate GA-ASI’s operations globally, and enable the SGSS program to support its customers for parts management, aircraft fleet management, and supply chain, in support of their MQ-9B SkyGuardian remotely piloted aircraft (RPA) operations.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 25
IDMR is a global provider of easy to use and all-encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance at multiple airlines.
TECHNOLOGYour
We offer complete Authoring, Viewing, Revising and Distributing of Manuals and Forms. Full revision control and automated workflows ensure proper handling of all documents. Our modules include Engineering Orders, Task Cards, Non Routines, SDRs, AD/ SB Tracking, Corp. Manuals and much more. A solution that provides a single repository for storing electronic documents both in-house and from outside sources such as manufactures and vendors.
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GA-ASI To Use ERP and MRO Services from Ramco Aviation
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Sam Richardson, VP of GA-ASI Sustainment, said, “As SkyGuardian prepares to commence worldwide flight operations, GA-ASI has the unique opportunity to deploy Ramco’s out-of-the-box and industry-leading aviation sustainment solutions to help meet our end goal of having the right part, at the right location, at the right time, and at the right price point.”
IDMR is a global provider of easy to use and all-encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR's Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance at multiple airlines.
In addition, with Ramco’s digital enablers like state-of-the-art mobile apps, dashboards, and an integrated customer portal, GA-ASI will be able to manage its global warehouses and depots and enable its customers to order parts and get real-time status updates on the progress of maintenance and repair tasks.
Manoj Kumar Singh, President — Ramco Systems Corporation, USA and Chief Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, said, “Securing the trust of a world leader in unmanned aerial systems is a landmark achievement for Ramco, and reflects the flexibility of Ramco software in catering to this unique segment, while leveraging the deep aviation functionality built over the last 25 years. By harnessing Ramco’s innovative features, we will work with GA-ASI to improve the operational efficiency of its SGSS program. We look forward to playing a pivotal role in the SGSS program and enabling GA-ASI to remain at the heart of many major global operations.” Read the full story on Aircraft IT Website
We offer complete Authoring, Viewing, Revising and Distributing of Manuals and Forms. Full revision control and automated workflows ensure proper handling of all documents. Our modules include Engineering Orders, Task Cards, Non Routines, SDRs, AD/SB Tracking, Corp. Manuals and much more. A solution that provides a single repository for storing electronic documents both in-house and from outside sources such as manufactures and vendors.
some of CUSTOMERSour
In early September 2022 Aviation InterTec Services published a paper on maintenance assembly and component position control using their RAAS solution.
In this scenario, a configuration template would be created for the FCU PN to describe the fact that for it to track correctly it must have the MPD-based maintenance limitation implemented. The engine PN would also have a configuration template, which would describe the need for each engine to have one FCU installed. The aircraft would also have a configuration template, identifying that each aircraft must have two engines installed, and those engines should have position labels of, perhaps, LH and RH.
In the simple template scenario described above RAAS has enough information to impose rules and behaviours on users of the system, at various levels and in multiple departments. At a very high level, the templates allow a program manager or QA auditor to perform aircraft and assembly configuration verification analysis with a click of a button, with the ability to have the system keep a log of anomalies. At the Technical Records level, while updating aircraft technical records users are proactively
Aircraft maintenance assembly templates and component position control with RAAS
Harnessing the power of component position control
For example, imagine an aircraft with two engines and each engine having a fuel control unit, and each fuel control unit (FCU) having an MPD-based maintenance limitation.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 26 Simplify work order management MROs benefit from Jextraxx’s proven digital work order management system — eliminating burdensome paper handling, automating workflows, and providing real-time updates to clients. Find out how Jetraxx can customize the perfect solution for you! Request a Demo Today! (214) 214-5180 • sstringfellow@jetraxx.com www.jetraxx.com
What are assembly templates in aircraft maintenance?
RAAS assembly template control utilities allow users to define the structure of any assembly, be it a minor virtual assembly such as a battery with one or many associated limitations, or a complex major assembly such as an engine or landing gear. Assembly templates are set at the assembly type, and assemblies are nested, which by extension means assembly template management in RAAS is based on inheritance.
A routine data quality check for Quality Assurance and Technical Records personnel includes confirmation that aircraft and their respective major and minor subassemblies are configured to ensure all necessary components, inspections, ADs and SBs are tracking correctly data-wise. Such confirmation of data quality is necessary given the nature of aviation maintenance tracking and related regulatory oversight, so is it surprising that many maintenance management solutions do not offer comprehensive assembly template control utilities.
RH engines and each engine has a single FCU installed. Let’s imagine each FCU has a position label of ‘Only’. In this situation and due to inheritance, RAAS will set the position label of the FCUs based on their parent assembly locations, such that the FCU attached to the LH engine will be called ‘LH-Only’ and the FCU attached to the RH engine will be called ‘RH-Only’. Read the full story on Aircraft IT Website
Wouldn’t it be great if a software solution allowed a person to create a library of forecast templates, schedule those templates for repetitive periodic execution, and deliver the automatically executed forecast results to a user or group of users? In addition to that, how about having the software solution auto-generate work orders in cases where there is something coming due within the forecast period?Obviously, RAAS does all of these things. Scheduled automatic forecast execution is a very popular feature used by a wide array of users on the basis that RAAS forecasting features allow forecasting against aircraft, aircraft types, major assemblies, ground equipment, inventory shelf lives and even tool cribs. Auto-generation of work orders is also very popular, particularly with operators of smaller aircraft types.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 27
Position labels are also subject to inheritance. In the aircraft-engine-FCU scenario mentioned above, we have a situation where the aircraft has LH and
The drudgery of traditional forecastingmaintenancescheduledisknown to anyone who has worked in maintenance planning. Needing to execute repetitive forecasts against individual aircraft, fleets or major assemblies is routine at best and mind-numbing at worst.
notified if a given aircraft or assembly does not meet template standards, which includes control of normalized position labelling standards such as ensuring designated ‘LH’ and ‘RH’ are used as engine position labels rather than ‘#1’ or ‘#2’.
Automatic Due List generation with RAAS
In early August 4 2022, publishedInterTecAviationServicesapaper on due list generation.
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 28
Photo credit: Juke Schweizer
Igors Bezsmertnijs, CEO of RAF AVIA said, “We are a well-established and growing airline and one of the oldest freight and passenger carriers in the Baltic region. Our operations extend across Europe and as such we have been looking for the right software solution for managing our increasingly complex inventoryOASES,requirements.withitsextensive experience as a software solutions provider for the airline industry
About OASES: Commsoft’s OASES, (Open Aviation Strategic Engineering System) is the
In mid-August 2022, OASES, the Airworthiness and MRO software developer, welcomed a partnership with Latvian passenger and cargo airline RAF AVIA. The airline, head-quartered in Riga, operates a fleet of ATR 72 and Saab 340 aircraft for both cargo and passenger flights across Europe and beyond. The company maintains its aircraft and those of thirdparty customers at a modern hangar facility located at Riga International Airport and as such has opted for OASES’ Inventory Manager module to optimize stores and inventory management processes.
RAF AVIA looks to OASES for Stores and Inventory management
all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.OASESis used by 130 aviation organizations — national carriers, large third-party maintenance providers, and independent operators.
About RAF AVIA: RAF-AVIA is passenger and cargo airline that was established in 1990. Based in Riga it is one of the oldest freight and passenger carriers in the Baltics operating regular and ad hoc charter flights in the region and all over Europe. RAF-AVIA Part — 145 is EASA certified. It provides line and base maintenance for passenger and cargo ATR42, ATR72, Saab340 A and Saab340B for the RAF-AVIA fleet, plus for customers from Europe and third countries.
Read the full story on Aircraft IT Website
forward whilst bringing major benefits to our customers through operational efficiencies and improved productivity.”
Paul Lynch, Managing Director of OASES, added, “RAF AVIA joins a growing list of aviation partners who have selected OASES as part of their digitalization strategy.
statement. “We will ensure that this new beginning ends in a resounding success and look forward to a fruitful partnership in the years to come.”
Relaunched Tunisian carrier, Syphax Airlines, announced in early May 2022 that it has signed up for Rusada’s ENVISION software. Syphax Airlines, based out of Sfax-Thyna International Airport, plans to commence flights this summer using a fleet of Boeing 737-800s. The airline will operate passenger flights to multiple destinations in Africa and Europe, with a view to continually grow their fleet until 2027 based on the needs of the market.
Syphax Airlines chooses ENVISION
Syphax has signed up for seven of ENVISION’s modules including, Fleet Management for airworthiness, Base & Line MRO, Inventory Management, and Flight Operations. Rusada will begin the implementation project immediately to ensure the system is live in time for Syphax’s first flight.Foued Chokri Ziadi, Chief Operating Officer at Syphax Airlines said: “A key aspect for us in our search for a solution, was a multi-discipline approach. We wanted one system that could link our
MASSICOT Head of Airframe & MRO Services CAMO & MRO SOFTWARE for civil & military fixed & rotary wing 109, Place Charles de Gaulle 74300 CLUSES FRANCE +33 (0) 450 894 850 +33 (0) 450 894 375 contact@adso ware.fr www.adso ware.fr 7 417001210145065modulesclientsusersfixedwingsHelicoptersCountries
capable managing a fleet of one as it is of one hundred.”AndJulian Stourton, CEO at Rusada commented:
SPEED UP YOUR TRANSFORMATIONDIGITAL
Patrick
TECHNOLOGY, EFFICIENCY, VALUE & SAFETY
• AUTUMN 2022 • 29 « Seamless deployment and cooperative development plan to contribute to a common success »
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Data Science is a practice as old as human cognition. Yuval Harari fans, who have read ‘Sapiens , will understand what I mean. Everything we learn, we do by observation and to some level, a mental theorisation of the same. This means that our brain processes data and understands / interprets from it. We do the same (albeit at a much smaller scale) using computers.
Measuring whether a strategy significantly performed better than the other or estimating the satisfaction of consumers is a simple enough problem for a
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So why is it that data science gets this exponential hype now more so than ever before? This is a question worth pondering over if you aspire to be a contemporary data scientist.
Read the full story on Aircraft IT Website
Click here for video
Keepflying publishes blog on Contemporary Data Science in Aviation
flights Effective
NEWS & TECHNOLOGY AIRCRAFT IT MRO • AUTUMN 2022 • 30
We are confounded by the terminology and the buzz around data science. It is a lot like looking through a dirty glass out into a hazy horizon to recognise what the colourful thing that moves out there is.
Data science has become pure Math at times, where you advance and then derive a use-case. The demands that we face now are questions to the nature of: ‘Take this search log data and try to find something useful we can use to our advantage’ or ‘can you locate what went wrong with our customer strategy from the sales data for the last 10 years?’.
Increased awareness Reduced costs Fewer punctual CDM
We get really frustrated when we can’t make out what it is. That is what it feels like when you enter the elite club of contemporary data scientists. Even though I wanted to discuss the aspect of contemporary data science challenges in Aviation, it is perhaps worth exploring what contemporary data science is.
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statistician. I don’t insinuate that the traditional data scientists have an easy job. That is not at all true, but they have a clearly defined problem to solve. There is so much data which is not curated that the keepers themselves have no idea what it might represent. This changed the textbook landscape of data science.
Companies have traditionally employed data scientists for a long time. Fundamentally, they are statisticians who analyse, say for instance, market data and consumer surveys for example.
Digital documents and more at Viva Air The new system also streamlined IT across the business Updating shop control at Cargolux Part 1: the reasons for change and implementation The right people for the job Bringing contractor recruitment into the 21st century VENDOR JOB CARDS: QOCO SYSTEMS IDMR SOLUTIONS KEEPFLYING MRO SOFTWARE DIRECTORY CASE STUDY: VISTAIR CASE STUDIES Q&A: STAFFNOW • CARGOLUX WHITE PAPER: IFS NEWS AND TECHNOLOGY UPDATES SEPTEMBER-OCTOBER 2021 • V10.4 Predictivemaintenanceengine Rolls-Royce IntelligentEngine and how data is applied Missed an issue of MRO? CLICK ON THE COVER TO FLY BACK IN TIME NOW… AIRCRAFT IT MRO SEPTEMBER-OCTOBERV10.42021CASESTUDIES FINNAIR • DELTA TECHOPS WESTERN GLOBAL AIRLINES WHITE PAPERS ICF • APSYS • ReMAP AIRCRAFT IT MRO V11.1 SPRING 2022 CASE STUDIES HAECO • AISG • ATR WHITE PAPER CRANFIELD AIRCRAFT IT MRO V11.2 SUMMER 2022 CASE STUDIES NEOS AIR • MEXICANA MRO SERVICE WHITE PAPERS IATA • TRUSTFLIGHT
Eric Bogner, Manager Strategic Partnership and Performance, and Arish Sayed, Manager Projects — Technical, both at Etihad Airways share the experience of Integrating Real-Time Flight Deck and Maintenance Data with an ETL/ELB
Digital Transformation at Etihad Airways Technical
CASE STUDY: ETIHAD AIRWAYS AIRCRAFT IT MRO • AUTUMN 2022 • 32
First and foremost is always Safety and Wellness which are core to what Etihad does and the number one priority. We live and breathe safety and every decision must be viewed in that light. During the pandemic, Etihad deployed a wellness program to provide passengers with the confidence that if they were travelling with Etihad, they could feel comfortable to be on board and that everything would be done to eliminate any sense of threat or stress coming fromCOVID-19: it was a really successful initiative. There is also a strong focus on our people who
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As the national carrier for the UAE, Etihad Airways was launched in 2003 and so might now be considered a mature business. But, in many ways, Etihad Airways today is quite different from what the airline was even ten years ago. We are now in the process of implementing a five-year transformation plan and have adopted a revised strategy positioning the airline as a mid-sized carrier with a focus on being commercially sustainable and on delivering high levels of customer satisfaction.Thereare more than 8,000 employees which will grow as the business grows. Those people are drawn from 127 nationalities, a real cultural mix and an impressive example of people from different cultures working together. Etihad Airways currently flies to 71 destinations across 45 countries. There are currently 71 aircraft in the fleet: 15 Airbus A320 and A321; 5 Airbus A350 with a brand-new cabin; there are also 12 Boeing 777, five of which are freighters; and 39 Boeing 787, a very efficient aircraft that was very useful during the pandemic to keep operating with reduced costs. Across the fleet, the average age of aircraft is 5.8 years, quite young and it’s nice to have aircraft that are really efficient and which allow the airline to reduce its carbon footprint.
Figure 1
The
AIRCRAFTSTUDY:ITMRO
COVID-19 epidemic was both an unprecedented and unpredictable crisis which drove the airline sector to adapt to some incredibly fast changes. In this article, we’ll try to share with readers how Etihad managed to get through that time and used a digital transformation to turn the crisis into an opportunity. But we’ll first tell you a little about Etihad Airways.
We have identified at Etihad Airways a number of Strategic themes and priorities; first for the whole airline (figure 1).
one priority. We live and breathe safety and every decision must be viewed in that light.”
STRATEGIC THEMES AND PRIORITIES
ETIHAD AIRWAYS
CASE
We knew where we were and where we wanted to be in five years, and had a clear roadmap. We initially identified that Etihad is using a dual maintenance information system which proved to be really inefficient. There were inflexible contracts with a lack of visibility or understanding on costs; there was definitely room for improvement. In the five-year plan, we wanted to maximize the use of AMOS, our MRO system from Swiss Aviation Software, to exploit its full capabilities — we knew that we hadn’t made full use of the system. There was also an objective to become fully paperless and to link Etihad’s safety performance to the business’s performance and to be able to visualize this type of information. It was not always possible to make the best-informed decision based on the data generated from our systems. Another objective was to use automation for processes where that could not only be successfully achieved but could also be achieved quickly — a worthwhile investment.
CASE STUDY: ETIHAD AIRWAYS AIRCRAFT IT MRO • AUTUMN 2022 • 34
Those objectives have been refined to three pillars. First to enhance airworthiness control, then to improve financial performance and governance and, finally, to enhance operational efficiency. These three pillars will be used to achieve Etihad’s target or vision which is to be an organization of choice, setting global standards. This statement is the same as that which guides the executive team.
A FIVE-YEAR VISION
Figure 2
Of course, service is key; Etihad wishes to provide the best service to customers. Customer satisfaction, as already mentioned, is at the heart of our work. Finally, technology; like everybody, Etihad seeks to innovate but we want the technology to enable the outcome, it should not itself be the outcome, should not be the final result. What we do with the technology is the important thing.
There was a good vision with a fantastic plan, and Etihad had already started some initiatives but then COVID-19 came. Although some great starts had been made, everything had to then be re-imagined. Etihad Airways was already using AMOS and we knew that we wanted to improve our performance with the system (see above) whether that was going over to a full AMOS solution or adding to the information system. So, for this data migration exercise we transferred 60 million parameters from the old MRO system to AMOS in just one day. We had also already tested some systems linked to maintenance, using some systems for big data to give us some confidence in the technology, plus we also identified something important which was our champions in the team who would be the high performing people to drive this change.
Drilling further down, there are also strategic priorities and a digitization vision for the technical division (figure 2)
are considered the airline’s most valuable asset. Etihad invests in them and develops them to improve their skills and to develop the business.
With costs, it’s important the we make the right decision for the right reason so we have good control over costs, including total cost of ownership. Sustainability is a subject that gets regularly aired in the sector because everybody wants to be sustainable. Etihad has already taken a leading position with a number of ecoflights which readers might have read about; involving new technologies with a young and efficient fleet really helped to reduce the airline’s carbon footprint. There have already been some great successes and it is something that Etihad wants to continue to pursue with the objective to be net zero by 2050.
In 2018, we started with a new management team and a five-year vision (figure 3).
Figure 3
One of the major projects implemented was the eTechLog8 (ETL/ELB) which we had to deploy at the worst possible time. On 23 March 2020, all of the passenger fleet was grounded. Nonetheless, the eTechLog8 project was deployed during the pandemic, over a few years (figure 4) and is now live across the whole fleet.
CASE STUDY: ETIHAD AIRWAYS AIRCRAFT IT MRO • AUTUMN 2022 • 35
We’ll cover both the journey to implementation of the eTechLog8 and what Etihad sees as the approach as well as the key elements and the results achieved with this implementation. It reflects what we see as our core digital transformation values.
“The first thing we did was to select what we felt was the best partner with the best solution for Etihad’s needs. This was Conduce’s eTechLog88 solution. We partnered with Conduce to ensure that the airline had the right solution…”
Figure 4
THE ETECHLOG8 PROJECT
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The project started with a mandate in August 2019 when Etihad Airways decided that we wanted to transform our log book system. The first thing we did was to select what we felt was the best partner with the best solution for Etihad’s needs. This was Conduce’s eTechLog88 solution. We partnered with Conduce to ensure that the airline had the right solution to support this ambition going forward. We also teamed up with our authorities early in this phase to ensure that they also took part in our journey of transformation because, at that time there was no operator in the UAE with an approved electronic techlog.
Let’s start with the key milestones of the project (figure 4).
without a single passenger aircraft flying. The project team with management decided that they had to take a critical decision to move backwards or forwards. The decision was taken to move forwards. The eTechLog8 project was re-deployed on the only fleet in operation, the freighters. Within three months we were able to transform the project onto the triple seven freighter fleet and approached the authority to give the go-ahead for a proof of concept, which they approved. That meant that Etihad was able to run the electronic log book and the paper log book in parallel. In a further three months, the go-live was agreed with the authority to go ahead and deploy the ETL/ELB on the Etihad Airways fleet. That made Etihad the first airline in the UAE to deploy an electronic techlog solution on their fleet.
The first step was to make sure that the project was not too complex: we didn’t want to identify a lot of deliverables without being able to deliver, so the project
Figure 5
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Since then, a point was reached in September 2021 where it was possible to deploy the electronic log system across the whole fleet along with integration with the MIS and archiving systems. That was the journey and milestones but readers will want to know how it was done, how it was achieved and the approach taken to get there (figure 5).
How we achieved that was with a lot of focus on two areas: the key elements of the project itself. One is the things that need to done to make sure that the projects is successful; and two is who will do the project.
“We identified the very important elements of an electronic tech log deployment or implementation, the first being management of change. This change was no less than the whole organization getting involved in the new system…”
Figure 6
We went on to build up the integration with the MIS system, a lot of testing was involved with new versions and old versions; there was a lot of development on that area. The final phase was coordinating a deployment plan which was not only about an electronic log system that was coming in but also about making sure that we had the right resources, that the aircraft were on the ground on time for the deployment with all the other departments prepared for possible impact through the deployment having issues. It was a massive exercise to make sure that everything went smoothly and that had to be done with a very competent team (figure 6).
On the right side, you’ll see that the team wasn’t only eTechLog8 specialists. We assembled a team from within the organization; our Part 145, our flight operations, our CAMO and our quality; we also made sure that the MCC (Maintenance Control Center) and the Business Centers were fully equipped to support this project. The Training Department along with the IT and the AMOS departments were supporting the project to ensure that it was all implemented together.Itwasn’t only about having the people from those departments, they were staff who had no previous project experience, but we approached it with the same philosophy of investing in our people, making sure that they were able to stand up and deliver where it mattered most. All of the focus elements and the teams put together made sure that the project was linearly progressive to avoid having any department or any core area left behind. The project was able to deliver on all fronts and in all departments together at the time of deployment.
bulk of the organization; pilots, engineers, outstations… and that was a massive exercise and undertaking.
The first one was to keep it simple: remove the paper techlog, deploy the electronic techlog. That was done on the only fleet that was operating at the time, the B777 freighters, and the team made sure that they were able to sustain and satisfy the authorities that it would be possible to be completely competent on the electronic log system.
was broken down into three key phases.
We identified the very important elements of an electronic tech log deployment or implementation, the first being management of change. This change was no less than the whole organization getting involved in the new system, and that’s never easy. People do not accept change very well. We had to focus and make sure that we covered every element of this change process. We had to look at the existing documentation and procedures because a new platform, a new landscape meant there would be changes to procedures and processes. The device had to be configured to make sure that it gave the airline what it needed and that we changed where the device was giving more. The biggest challenge was training the
The next and the biggest phase was to deploy the electronic tech log to the remaining aircraft in the fleet. We also decided to go ahead fully with the integration with the MIS system and the archiving system. Today, the Etihad Airways fleet operates with these systems completely integrated.
CASE STUDY: ETIHAD AIRWAYS AIRCRAFT IT MRO • AUTUMN 2022 • 37
A further phase which is also a continuing phase is to develop the cabin log solution so that Etihad is able to realize all the benefits of the digitization platform of the electronic solution plus develop enhanced integration with the existing platforms at Etihad Airways as well as looking for new platforms.
AIRCRAFT IT MRO • AUTUMN 2022 • 38
there were any transmission failures and which were able to be used without any delay to the aircraft. More than 59,000 defects have been raised through the system with nearly 10,000 deferred defects running (closing and opening). It was not a smooth run to start with and there were a significant number of delays that related either to a limited knowledge or user interface or just clarifications. However, we made sure that we addressed these delays, there was a supporting system to ensure that delays were immediately addressed and rectified or supported. As a result, user satisfaction, measured through a user survey, was 99 percent either relatively happy or very happy with the new system.
printed sectors refer to having a back-up system in case there were any transmission failures and which were able to be used without any delay to the aircraft.”
Over 38,000 flights had been completed in eTechLog8 at the time of writing; it’s still running and the 221 printed sectors refer to having a back-up system in case
Figure 7
The post deployment statistics are on the right of the figure, statistics that Etihad wanted to use to measure how much of a challenge this deployment would be. The MCC received supporting calls and you will see a big spike at the beginning when the system was first deployed and there were a huge number of calls coming in to the MCC which had been prepared to make sure that they would be able to address most of the regular queries. As the deployment went through and stabilized, the number of calls reduced. Then, with a second phase of deployment, there was another increase in calls with another set of queries and the stabilization again.
• AUTUMN 2022 • 39
In figure 8, we’ve illustrated what is quite normal for any project but it is a matter of how the change is presented and what an electronic and digitized solution brings to the environment.
Initially there was a spike in delays which, again, were related to user experience or lack of user knowledge and them calling up the MCC (see above). Most delays were less than 15 minutes and reportable delays were less than ten minutes but we wanted to still measure every single delay and find out what the reasons for the delays were. Similarly, reportable events, whether it was the device or the process, were monitored so that, right after the initial spike there was a drop. All this data was then presented back to the authority to make sure that they could see the confidence in Etihad being in control of the whole process. It wasn’t that there were no issues, there were issues but the team was transparent and knew that we were able to advise and bring solutions to the process and to the issues in good time and to take corrective action.
BENEFITS FROM DIGITIZATION
AIRCRAFTSTUDY:ITMRO
The paper tech log is just a conventional system and the information it records is only the tip of the iceberg. Whatever happens on the paper tech log doesn’t come back in for a long time which means one cannot see everything that’s running behind the scenes. But, with the electronic tech log it is possible to get better visibility of the whole iceberg with: a full view of the iceberg; live visibility
“…there were issues but the team was transparent and knew that we were able to advise and bring solutions to the process and to the issues in good time and to take corrective action.”
Figure 8
CASE
Now that the deployment has been achieved, we want to start talking about the Cabin eLog solution. We also want to participate in AMOS optimization and development. Etihad has some very competent people supported by a great AMOS Competence Center. We want to progress with paperless maintenance, something that every airline and operator should aim for. The aim is to enhance the eTechLog8 and AMOS design. Etihad has one of the best integrations currently in the market but there is always room for improvement and we can help our people to improve those integrations with AMOS and with the technical system. The focus is on smart data as opposed to big data. Etihad has already tried big data solutions and wants to work with them but has also identified that if we don’t know how to use the data, we don’t get to best outcome. Smart data involves the people in the business who can really use the data and give a meaning to the data.
KEY AREAS AND CRITICAL SUCCESS FACTORS
First is the system; it is a critical element and needs to be a good fit for your own airline. Also, data is something really important. There must be clean data plus you need to know how to use that data. The process needs to be aligned with the system and the process will feed the data to the system. Finally, the people who are the ones who will drive the change, will be able to use the system,
Also, for those who are interested in starting to use eTechLog8 technology, this article does not say whether you should or should not go for this technology; it’s more about asking yourself, how long do you want to stay with a conventional paper ATL which only shows the tip of the iceberg, how long do you want to stay in that situation?
Figure 10
of defects remotely — real time information for enhanced oversight; structured and formatted data for righting issues with engineers; and analytics enabled monitoring which was put into an analytical tool to show the data was being correctly processed. There were also workflow driven notifications with data driving any notifications, any warnings needed somewhere for someone to action immediately. The result was faster reaction times and higher compliance guaranteed.Inanutshell,
CASE STUDY: ETIHAD AIRWAYS AIRCRAFT IT MRO • AUTUMN 2022 • 40
the eTechLog8, the digitization and transformation brings greater visibility leading to improved airworthiness while pushing Etihad to get faster enhancements across the organization. Overall, figure 8 is a key slide for take-aways because it really shows what the eTechLog8 will create. It will create a lot of problems because the increased visibility will suddenly raise a lot of previously hidden issues but such problems are not linked to the eTechLog8, they were already there but not visible. Nevertheless, it is something that people in the organization need to be alerted to at the outset of the project.
Figure 9
Etihad identifies critical success factors for all projects undertaken (figure 9).
provide good data, and leverage the potential of having this data. At Etihad Airways, we were amazed at how much we were getting from the people just by democratizing access to the data and giving them the possibility to use the data, link it together.
LOOKING TO THE FUTURE
Nothing can stand still and already Etihad Airways is looking to its future plans (figure 10).
ERIC BOGNER
Being an active part of technical operations for the last 20 years, Arish has been directly involved in key transformational projects with Etihad Airways. These include the Electronic Logbook and MIS transformation, among others, having overseen their successful adoption and implementation within the organization. Arish has been a lead aircraft engineer and has also been involved with Aircraft Transfers, Entry into Service and 145 Training as part of his extended profile.
ARISH SAYED
ETIHAD AIRWAYS
CASE STUDY: ETIHAD AIRWAYS AIRCRAFT IT MRO • AUTUMN 2022 • 41
Etihad Airways, the second flag carrier airline of the United Arab Emirates flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. The fleet includes both Airbus and Boeing aircraft types: Airbus A320/321 and A350; Boeing 777 (including freighter variant) and 787; one of the most advanced fleets in the world. Etihad Engineering is the largest MRO service provider in the Middle East.
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With 22 years of experience in commercial aviation industry, the last 14 with Etihad Airways, Eric has managed various roles in both maintenance and operational environments, is passionate about aviation and has been driving executing key projects as part of Etihad Technical’s digitalization strategy. He led key workstreams as part of Etihad Airways MIS transformation and was the Project Manager for the implementation of the integrated eLogBook.
Overall, this project should support Etihad’s sustainability target and help with the development of our people. We want to move fast and, to be able to achieve that, we want to build new partnerships. So, if you are one operator, if you are one software development company, and if you’re looking for a partnership with an airline, we’ll look forward to connecting with you. We at Etihad certainly gained from the partnership with Conduce.
Proactive maintenance: here again we have tried a system but were not very satisfied and there is currently a lot of information with the current format and there is a lot of work that can be done in this area before we try to predict something which is not yet happening. Our priority is to work on proactive maintenance. Etihad Airways has already had some great wins on process automation which is definitely something that the business wishes to progress.
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Aircraft IT: How did CrossConsense get started?
customer because of bad performance from our side. I think the reason for that is mainly because of the stability and continuity in our team. I have been with CrossConsense for more than ten years and most of my colleagues have also worked here for a very long time. We see many fluctuations on our customers’ side, but we have been the same people in the Service Department team for at least the last five years. So, we probably know the customer’s systems better than they know them. For me personally, another business achievement is the successful closure of every support enquiry. Our customers know that they can rely on us, that our working is agile, flexible and in collaboration with them.
AIRCRAFT MRO: VENDOR JOB CARD AIRCRAFT IT MRO • AUTUMN 2022 • 42
PZ: The greatest business achievement is that all our customers are and always have been very satisfied with our work. In our yearly Service Review Meetings, the performance of our Service Department is always graded as good or even very good. We never lost a
Aircraft IT: What has CrossConsense’s greatest business achievement been to date, and why?
services and business intelligence were added to the portfolio. During the last couple of years CrossConsense also started to develop its own products, such as Aircraft Fleet View and AviationDW. Since 2022, CrossConsense has been a part of FLYHT Aerospace Solutions Ltd.
Aircraft IT: What is the guiding business principle that drives CrossConsense?
Patrick Zita: My name is Patrick Zita and I work as Customer Support at CrossConsense GmbH & Co. KG (a FLYHT company).
PZ: CrossConsense was founded in 2002 by Udo Stapf, who — as a former aircraft mechanic and head of logistics at a couple of airlines — has always made sure that the company was deeply rooted in the field of aviation. CrossConsense has continuously developed from the first offering of a data migration service in the very beginning. Later, further services like consulting, AMOS support, hosting
PZ: We think IT from a user perspective. Every time I receive a ticket or get a support phone call, I try to find out what the background of the problem is. I do not simply solve the problem for our customers but find a solution for them which they understand, which they
Aircraft IT: Your name, your job title and the name of the business?
Customer Support, Patrick Zita, share
After having completed a vocational training course as a Management Assistant in Informatics in Vienna, Patrick started his career at a low-cost carrier. There he worked in several departments, including in logistics and CAMO. Patrick has been working for CrossConsense for more than ten years. Having started with three colleagues in the Service department, now, as well as Patrick, there seven staff in that department who strive to meet customers’ demands.
VENDOR JOB CARD: CROSSCONSENSE
CrossConsense’s commitment to customers that is at the core of their great service
comprehend and that provides them the possibility to solve the problem on their own if it occurs again. The same is also true for our development business. We always develop our products together with the customer so that we cover all the issues which are important to them.
about our customers: ‘Thank you for your loyalty’. And I would be glad if our customers said that we are a big help for them, always available when they need us, competent, qualified, and that we always have time for a laugh and a joke.
Software and MRO is only one part of the business: CrossConsense, as a subsidiary of FLYHT Aerospace Solutions Ltd., is also able to offer hardware solutions like AFIRS.
Aircraft IT: What do you want your
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Aircraft IT: In a sentence, how would you summarize what CrossConsense does for aircraft maintenance
“…I would be glad if our customers said that we are a big help for them, always available when they need us, competent, qualified, and that we always have time for a laugh…”
around AMOS support, hosting, data migration, app development and other products like AviationDW.
important is that protection of nature is not only taken into consideration while operating an aircraft, but the IT business also has to become more sustainable.
AIRCRAFT MRO: VENDORJOB CARD
PZ: Right now, every airline is running several projects to go digital. I think the next step will be to complete the huge milestone that all data is stored digitally. The big challenge will then be to provide tools to interpret this ‘big
Aircraft IT: Patrick Zita, thank you for your time.
PZ: I do not have a specific disappointment; I can only say that we learn from our mistakes. There are times when we do something that is not correct or does not lead to the desired solution. When that happens, we do not try to sweep the problem under the carpet but face any mistake proactively, contact the customer, discuss what went wrong and learn from it.
First of all, I want to say something
Aircraft IT: What have been your disappointments and what have you learned from them?
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
Karl Steeves, CEO, TrustFlight and Jack Hsu, Senior Manager, Boeing Vancouver share the development of DARS and why it will revolutionize aircraft MRO and much else besides
WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • AUTUMN 2022 • 44
A lifelong digital maintenance record for aviation assets, Part 2
Figure 1
In a similar manner DARS will also speed-up the offboarding process. If an airline is selling or doing a lease return on an engine, there’s a huge amount of reporting that needs to be created to go back to the leasing company; but also, audit and verification on the compliance of that engine with lease and lease return terms. With DARS, that process will be automated. This type of idea is one that people in the industry have been thinking about for a long time. TrustFlight commenced development on the project when they opened the Vancouver office in 2020. Part of what they applied for was called a Super-Cluster project, generally the Canadian Government is open to supporting projects like this, and so, from June 2021, the project got support from Canada’s Digital Technology Super-Cluster. That was also when the other partners got involved. Development of the systems is still underway with an intention by the beginning of next year, 2023, to have a launch customer for the Digital Engine Log and the underlying DARS system.
From a user perspective, the partners are also developing what they call digital workflow applications that sit on top of DARS. The ambition, ultimately is to have many different software companies and providers being able to build applications on top of DARS and the collaborators have started that with building the Digital Engine Log which will be used for managing engines. The initial focus within DARS will be on engines because they represent a mini-airframe in this context with the same technical challenges, the same number of stakeholders that need to be involved but, compared to an airframe, engines are bit more manageable in terms of component numbers and complexity. The program can then be scaled up. The Digital Engine Log is essentially a tool that will be used to manage engines within airlines and leasing companies to provide a lot of the ongoing quality and compliance information and automation to make sure that that engine continues to comply with SBs and ADs that have arisen for that model: what it will also do is make the onboarding and offboarding of those engines a lot easier than it has been. At the moment, for an airline that buys or leases a new engine, there is usually one to two weeks of work to get that engine onboarded into the system; all of the component data has to be uploaded with the current status of those components and the current status of any modifications on the engine; it all has to come into the system and then all of the data has to be quality checked. DARS will reduce the onboarding time from one to two weeks to less than a day; a real saving because usually the airline is still paying for the engine in that time but cannot use it until it’s in the system in order for the airline to ensure full control of it from a maintenance perspective (figure 1).
“DARS will reduce the onboarding time from one to two weeks to less than a day; a real saving because usually the airline is still paying for the engine in that time but cannot use it until it’s in the system…”
In the Summer 2022 issue of Aircraft IT MRO, we looked at why DARS (Digital Aircraft Records System) was needed, who is involved in its development and what they each bring to the project. In part two, we’ll look at what DARS is, how it will work what will be its impact on the industry and how it can be implemented.
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There are two main components to DARS. One is more back-end infrastructure to support integrations between systems. In order to facilitate the transfer of data from an MRO which has one system where they’re tracking maintenance data versus an airline that has a different system, DARS facilitates the integration between those systems but also provides automation in terms of the audit and verification of that data. So, in a paper world, someone would have to go through and manually audit and check to make sure that the right items such as Service Bulletins (SBs) and Airworthiness Directives (ADs) have been complied with, DARS builds in technology to be able to automate a lot of that verification. That’s all part of the back-end infrastructure, the plumbing for the industry that will allow data to flow between different systems: it’s not that exciting from an end-user perspective as it’s all hidden technology that users don’t see.
DARS (DIGITAL AVIATION RECORD SYSTEM)
leveraging some of the existing standards where they do exist. The ATA SPEC2500 and SPEC2000 standards are being used, as well as other standards which aren’t so well developed. What’s also been interesting on the standards side is that a lot of the existing standards are built around replicating the paper way of doing things as opposed to being more forward looking and understanding the benefits and opportunities that can be gained from having data stored digitally. For example, an
AIRCRAFT IT MRO • AUTUMN 2022 • 46
standards because they’ll be whatever was decided when they implemented those systems. So, the project is having to deal with multiple systems, integrating those systems and figuring out how to get all the data to align and tie together. In the context where there might be a common component which was being managed in multiple different systems, having to tie all that together and make sense is a challenge, especially when there might be conflict
“…users are unlikely to encounter any needs for new equipment in order to access DARS. There are not that many drastic changes required to make the move to the new system.”
Another challenge is more cultural. As we’ve already said, the aviation industry is quite risk averse and is still at an early stage of digital transformation within the industry. So, trying to make sure that people understand the benefits and what can be gained from having new systems or better ways of doing things always comes up against a cultural barrier. Also, the industry is not that fast moving and a high turnover of staff in some businesses during COVID can mean that someone with whom there has been good progress on digital adoption either leaves or is replaced which slows things down.
Airworthiness Directive (AD) will have compliance information written into it which might be based on serial numbers so that all aircraft with the serial number will have to have the AD incorporated. Even things like that are not standardized today and computer programs have trouble working with different standards for the same thing. The DARS program is setting out, at that level, to align standards and design things for the future in order to be able to automate a lot of the processing of that data.
WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • AUTUMN 2022 • 47
A further obstacle has been that the industry often goes from feast to famine. One minute everything is going well and people are just making sure that aircraft are flying day to day operations, in which case it’s harder to get people to look long-term; then there is the scenario where, as in COVID when operations come to a complete halt, people get furloughed and no-one has the time or resources to be investing into long-term projects.
WHAT AIRLINES WILL NEED TO MOVE TO DARS
These days, most IT infrastructure is in the Cloud and most offerings are software as a service (SaaS), of which DARS will be one. So, users are unlikely to encounter any needs for new equipment in order to access DARS. There are not that many drastic changes required to make the move to the new system. The project is not replacing existing systems; it is more about building tools that fit into the processes where those existing systems stop, often at the interfaces between different organizations. Say an engine is going out to a shop visit to get overhauled, the work scope might be produced in an existing M&E system but, in many cases still, that will be within a separate Excel file; then all the way to providing that to the external MRO and then receiving the package once that
WHITE PAPER: TRUSTFLIGHT AIRCRAFT IT MRO • AUTUMN 2022 • 48
The immediate impact of being able to speed up the on/offboarding of engines will benefit both sides. For an MRO, there is currently a lot of work for them to generate the package once they’ve completed, say, an overhaul on an engine; that takes time and can, in some cases, delay getting the engine out of the shop and back to the airline. DARS will help speed up that process as well as the onboarding into the airline when they receive it back.
“…the ability to utilize the data, having more of a whole life history for an engine or component will provide benefit in terms of higher reliability and availability for those components.”
IMMEDIATE AND LONGER-TERM BENEFITS OF DARS
We’ve already covered the benefit to the spares inventory plus, on the offboarding side, being able to more quickly complete a lease return. An issue that many airlines currently face is that they have legacy fleets which they need to sell or to return to the lessor. Often, a rate-limiting step is assembling the packages and doing the return: DARS will significantly speed that process as well as helping to provide more proactive guidance as to whether an asset is complying with the lease return conditions. Separately from the regulatory side of a lease, there will also be quite a few different lease return conditions in terms of how much time is remaining on an engine, component requirements, modifications, service bulletin requirements. With DARS it will be possible to automatically validate all that and provide a guide as to how long it’s going to take to make that engine compliant for a lease return. That will provide real saving on not prolonging a lease return which is often where an airline incurs the cost of paying excess lease fees after the engine has left revenue service but has not yet been returned to the lessor.
THE IMPACT OF DARS ON MRO/M&E FUNCTIONS
overhaul has been completed with that package coming in as paper, which someone will have to type into the M&E system. DARS will replace that part of the process which tends often to be made up of manual paperwork. In terms of implementing DARS, the main thing that needs to be done is building interfaces with the existing systems that the operators or MROs will have. After that, it’s largely process changes from the old manual ones to using the new tool. A big system like AMOS will touch a lot of parts of an organization so they would be naturally reluctant to make a dramatic transition.
Technical records will be impacted by the move to DARS; at the moment, many people are still dealing with paper records and the move to DARS will make that process a lot more efficient. Also, general functions will be improved in areas such as asset management of airframes and engines. The asset management department which is responsible for managing leases, for example, and the general condition of engines, will be using DARS and specifically the Digital Engine Log, to manage the engines as opposed to the using the combination of spreadsheets and other tools as they do today. More generally, planning and forecasting will change on the maintenance side of the business but even on the operations side as well because, when we’re talking about the onboarding and offboarding of engines, that changes a lot of how things are planned. The fact that there will a saving of a week or two weeks on both processes will have a significant impact because, for instance, it might become possible to get rid of one or two spare engines that are no longer needed when, across a large fleet, there might with DARS be enough spare capacity within the engine pool to reduce the spares inventory. Usually, a fleet with 50 engines in service will keep around a further ten percent of that number as spares. If those five spares can be cut to three, that will be a considerable saving.
Longer term, as more data insights to the system are gained, things like reliability will also be impacted and some other parts. In the short term, a lot of the impacts will be on the process side with reductions in on/offboarding times and also general visualization and understanding of the status of the engines. There is, built into the tool, a timeline which shows what stage the engine is at so that it can be tracked throughout.
The other area of benefit is in compliance and the auditing of records to make sure that everything is correct. Many of the errors that occur are human errors; automation of processes will avoid that. In the longer term, the ability to utilize the data, having more of a whole life history for an engine or component will provide benefit in terms of higher reliability and availability for those components. What is surprising at the moment is that about sixty percent of maintenance costs come from unscheduled events. One of the longer-term goals with DARS is to reduce that sixty percent as far as possible.
“For an MRO, there is currently a lot of work for them to generate the package once they’ve completed, say, an overhaul on an engine; that takes time and can, in some cases, delay getting the engine out of the shop and back to the airline.”
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TrustFlight is a global provider of Digital Workflow Applications to the aviation industry including the class-leading Electronic Tech Log system and Operational Management system, Centrik. TrustFlight also provides innovative softwaredriven workflow support services helping aircraft operators and airlines to remove costly paperwork and associated errors, preserve aircraft value, increase efficiency and safety in aircraft operations.
Regulators themselves will also be set to benefit from the digital transformation enabled by DARS. Put simply, the role of the regulator is to maintain oversight of organizations within their remit and ensure they are complying with regulations. Today, this is mostly achieved by auditing: going into organizations and spotchecking records and processes to verify compliance. In organizations with manual and paper-based processes this is the only way to do it. However, DARS paves the way for what’s called continuous compliance. Already being rolled out in other regulated sectors such as healthcare and finance, continuous compliance involves using systems to constantly monitor data and automatically highlight noncompliances. This enables oversight to be achieved in a much more efficient manner, while also reducing the risk of non-compliances not being caught — a common event today as spot-checks are only carried out at a point-in-time, usually annually, and only targeting a small sample of records or processes.
Jack Hsu is a Senior Manager at Boeing Vancouver, where he leads various innovation projects using emerging technologies like Blockchain, Augmented Reality and Knowledge Graphs. Mr. Hsu has worked in software and digital across multiple industries for over 25 years in roles that have spanned software engineering, product management, project/program management and business development.
Longer term this is not just an initiative for TrustFlight or the other partners to do; it’s something that we’d want to be a cross-industry initiative with airlines, software companies, MROs and other industry stakeholders involved in building an ecosystem around DARS that will facilitate a lot of the transactions in and management of maintenance data longer term.
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For an MRO using DARS, they’ll be able to process more work in less time with the potential to realize greater profit. Also, for OEMs, assembling documentation for new engines and new aircraft is quite a difficult process as they have to assemble material such as reports and compliance statements from multiple different parts of the organization. That takes time and is not error free using current processes.
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JACK HSU
Boeing Vancouver specializes in delivering solutions that improve operations management for the aviation industry. As a leading aviation-software provider, they have built their reputation on innovative IT solutions that help to streamline and optimize operations for airline customers.
more recognition of regulators within themselves: there’s a lot of work and inefficiency that gets generated at the moment when moving assets and components across jurisdictions. What a European country might have in terms of requirements might be different from what, say, Transport Canada requires; this is especially true when looking at modifications or changes that have happened to an aircraft or engine. Part of the difficulty with that is because the full history and timeline of a modification might not be known because it might be a surveyor or inspector in Canada who has signed it off and said they’re happy with it but there might not be any supporting documentation for that. One intent with DARS is to be able to have that supporting documentation on the system but also to get the regulators to recognize it. So, if there is a regulator in one jurisdiction, they could look at a modification of change and see the background material and why this modification was accepted in another jurisdiction. Whereas today, it is often necessary to undo a modification or change in order to move an asset or component to a new jurisdiction.
The major step will be the launch of the Digital Engine Log in 2023 and we’d hope to soon be able to confirm who the launch customer for that will be.
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Karl is the CEO of TrustFlight. Graduating with a degree in Engineering from Imperial College London, Karl originally worked in creating safety-critical software systems for electric vehicles. He then went on to become a commercial pilot, and founded TrustFlight in 2017 with the aim of using software to improve some of the processes he experienced in operating and maintaining aircraft..
BOEING VANCOUVER
KARL STEEVES
TRUSTFLIGHT
AIRCRAFT IT MRO • AUTUMN 2022 • 49
PAPER:
REQUIREMENTS OF REGULATORS FOR DARS TO BE USED
WHITE TRUSTFLIGHT
In the short term, nothing is required for an airline or MRO to start to use the platform. In the longer term, the intent for the DARS platform is to be the sort of infrastructure which allows users to get away from paper records and that will involve the regulators because there will be a need to be able to recognize electronic sign-offs with maintenance records, which is the part on which Boeing is working.Alsogetting
VENDOR JOB CARD: RIGHT ON TIME AVIATION (ROTA)
Aircraft IT: How did ROTA get started?
Aircraft IT: Your name, your job title and the name of the business?
Aircraft IT: What is the guiding business principle that drives ROTA?
James is an experienced MRO IT Program Manager with deep experience in both commercial and defense aviation software. Prior to starting ROTA, he spent nearly three decades working in aviation. Starting with Boeing and transitioning to FAR 121 carriers, James worked through the ranks to leadership roles across multiple departments in maintenance and engineering, and the IT world. He is a Veteran of the United States Marine Corps.
“The expansion of fleets both in size and diversity, geographic locations, and varying operating models, offered ROTA the opportunity to bring a differentiating solution to the market.”
JC: ROTA is a customer focused business. Everything we do, we do to improve our customers’ capabilities, knowledge, and data integrity. We operate with meticulous efficiency and provide support beyond the completion of a project.
Aircraft IT: What has ROTA’s greatest business achievement been to date, and why?
JC: Our greatest business achievement to date is undoubtedly the blazing speed with which we upgraded Spirit Airlines from Trax v12.5 to v15 within 60 business days and completed a Trax implementation for a customer supporting the DoD (Department of Defense) within 180 days. Not only did we exceed our customers’ expectations, but we also completed both projects while supporting multiple other customers utilizing differing MRO IT systems.
JC: ROTA was established in 2015 at a time when commercial and defense aviation, along with the MRO industry, was in a period of growth. The expansion of fleets both in size and diversity, geographic locations, and varying operating models, offered ROTA the opportunity to bring a
President, James Cornelius sets out the focus on customers’ capabilities and meticulous efficiency that underpin ROTA’s success
AIRCRAFT MRO: VENDOR JOB CARD AIRCRAFT IT MRO • AUTUMN 2022 • 50
differentiating solution to the market. ROTA was formed with the passion and experience gained through the ranks of OEMs and Part 121/135/145 Operators.
James Cornelius: James Cornelius, President, Right On Time Aviation (ROTA)
JC: ROTA comes with unmatched discipline, commitment, expertise, and industry knowledge. ROTA operates with integrity and has the capabilities to complete any project on time, within budget, and with zero risk.
“Not only did we exceed our customers’ expectations, but we also completed both projects while supporting multiple other customers utilizing different MRO IT systems.”
JC: ROTA simplifies and streamlines
FREE WEBINARS Hosted by a different MRO IT vendor, sessions provide airlines, aircraft operators and MROs with the perfect introduction to the vendor’s software solution. CLICK HERE FOR UPCOMING WEBINARS AIRCRAFT IT MRO
Aircraft IT: In a sentence, how would you summarize what ROTA does for aircraft maintenance customers?
Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?
MRO IT systems for the benefit of our customers, which allows them to focus on daily operations.
Aircraft IT: What have been your disappointments and what have you learned from them?
Aircraft IT: James, thank you for your time.
Aircraft IT: What do you want your customers to say about ROTA?
AIRCRAFT MRO: VENDORJOB CARD AIRCRAFT IT MRO • AUTUMN 2022 • 51
JC: A scenario that played out early in our company history comes to mind; however, I would not classify it as a disappointment, but rather a challenge and learning experience. During one of our first system implementations for a customer servicing the U.S. DoD, we were met early in the project with a lack of electronic data. Most of the fleet data was still in a hardcopy format and sporadically stored due to the deployed status of the fleet. Understanding our project timeline, we made the challenging decision to send personnel into an austere environment to find, review, and manually upload the required data. We worked jointly with our client and the U.S. DoD to reconcile the fleet data, which, ultimately allowed us to complete the project successfully and on time. The valuable lesson learned from that early experience, of leaning into a problem and continuing to find a solution for our clients, has driven ROTA’s success over the years.
JC: Expanded application within the VR/AR (Virtual Reality / Augmented Reality) environment, utilizing digital twins, and integration into existing M&E IT systems allowing maintenance personnel to evaluate the current conditions of the asset, predict future behaviors, refine the control, and optimize the operations. A digital twin reflects the current asset conditions and includes relevant historical data, allowing access to a library of data that can be shared across operators to improve reliability and maintenance practices.
Enter Air’s post-pandemic upgrades are supported by a flexible MRO IT solution
CASE STUDY: ENTER AIR AIRCRAFT IT MRO • AUTUMN 2022 • 52
Konrad Dymowski, Technical Manager, Enter Air shares the airline’s long-term relationship with Seabury Solutions and how that continues to add value to the business with new developments after twelve years
Enter
DECIDING THAT A NEW MRO SOLUTION WAS NEEDED
Air, launched in 2010 and based in Poland, flies on charter from Warsaw, Katowice, Poznan, Wroclaw, Paris, London Gatwick, Basle, Greece and Spain, generally carrying passengers on a charter basis.
necessary to have a developed aviation software system which could support the CAMO. Seabury, having started in 2002, had only recently entered the aviation market and, being a young airline, we felt there would be an advantage to be gained from working and co-operating with another business at roughly the same development stage as Enter Air, and to develop the system based on the needs of Enter Air.
Mostly, this is tourists in the summer whereas in winter, autumn and spring, it’s more ad hoc flights and special flights as for military customers and for sports customers (players and fans). The fleet comprises Boeing 737s with 23 NGs and two MAXs. This case study is about a specific function that a satisfied client wanted from their long-standing MRO IT solution provider.
A number of factors led Enter Air to the decision that a new MRO software and fleet management program was needed. From 2011, there were discussions inside the airline about implementing MRO software instead of using Excel workbooks and other Microsoft products to manage MRO processes and workflows. It was understood that, in order to grow the fleet, it would be
“It was understood that, in order to grow the fleet, it would be necessary to have a developed aviation software system which could support the CAMO.”
AIRCRAFT IT MRO • AUTUMN 2022 • 53
ALKYM; THE SOLUTION CHOSEN FOR ENTER AIR
Three years ago, Enter Air approached Seabury Solutions with the need to have a planning optimization tool that would enable them to better understand flight scheduling as well as to understand all, of the work orders that are created, together with the job cards that need to be executed inside those work orders. It sounds simple but this was a huge endeavor not only from a software development point of view but also as far as the user interface is concerned. Both parties worked together; Seabury Solutions designed the first stage of the tool, Enter Air approved it and Seabury started developing the actual solution which is now an established solution used by Enter Air plus it gives Seabury a great inroad into flight operations because it’s possible to combine flight scheduling with maintenance activity. That was a useful project on which both parties worked and there are more to come.
At a high level, Alkym offers control and management software for aircraft
CASE STUDY: ENTER AIR AIRCRAFT IT MRO • AUTUMN 2022 • 54
The process started with a normal RFP (request for proposal) from the responses to which Enter Air selected three short-listed vendors from which group the final selection was made for Alkym from Seabury Solutions. A key reason for that was the developmental compatibility of the two businesses; the Enter Air team highlighted to Seabury Solutions that they were keen to have a partnership in which they could grow with the IT vendor. For that reason, the relationship between the two has always been special, not only from a technical support point of view but also with special requests: recently at Enter Air there have been some large-scale special projects to improve the operation: the airline worked together with Seabury Solutions on those challenges. Even after an eleven years relationship, everything is renewed whenever there is a push for a new objective and new levels of excellence. For instance, working with Enter Air, Seabury Solutions developed a planning optimization tool.
SELECTING AND IMPLEMENTING A NEW MRO SOLUTION
AIRCRAFT IT maintenance, catering for technical operations and logistics operations. Furthermore, all of those areas have inside of them different applications that communicate with each other, it is an integrated solution that all works on a platform that has been developed over twenty years. The philosophy of that platform is empowering the end user. Everything that Seabury does is about how the user could modify it, use it and extract data so as not to have to keep returning to the vendor for reconfiguration of the software.
CHALLENGES ENCOUNTERED
This is an important factor from Enter Air’s point of view; with the definition of the interfaces, we also have plans for our next steps, for future interfaces or improvements. When COVID started, Enter Air was significantly affected by the measures. Now, the airline sector is once again on a firm footing and Enter Air has re-started conversations about future projects, including working alongside one of the project managers from Seabury with normal co-operation resumed.
During the time when COVID had to be considered, the Enter Air team requested Seabury Solutions to finish a particular interface which communicates the airline’s Operations with the Maintenance, Repair and Overhaul (MRO) operation. It’s a massive project, the type of project that does not require too frequent site visits but still needs visits every two or three months. With COVID, that was impossible so it all went online which was a challenge and there was some delay. It meant there had to be some creative ideas to replace the on-site presence with online alternatives. One specific delay was the development of the requested interface based on SPEC 2000 Charter 80.
“Seabury Solutions designed the first stage of the tool, Enter Air approved it and Seabury started developing the actual solution which is now an established solution used by Enter Air plus it gives Seabury a great inroad into flight operations…”
What was found to be pleasantly surprising at Enter Air, with projects there having been long-term and not being certain of the effects from the delays, was that, once the re-starts got underway, things picked up quite smoothly.
case of Alkym at Enter Air, although the system is well-developed with many options so would not be easy to learn in one two-week class even working intensively, Enter Air has been using Alkym since 2011. That meant that training was not necessary but Seabury did make visits where one of their project managers went to the airline to work side-by-side with users on the new tool.
As important as training is the continuous support that Seabury Solutions maintains for Enter Air and, indeed, all customers. That allows both parties to regularly review how the solution is performing and, as importantly, how it is affecting the processes in the airline. The system is built for everybody but specific airlines will have their own CAMO requirements or even the regulator might have other requirements: Seabury’s continuous support ensures that each airline can ensure the system meets their own needs.
With CAA audits twice a year, the auditing of the system is constant so that the CAA knows exactly how the system is behaving and what changes are being implemented. Seabury has many years of experience working with CAAs around the world through their safety oversight software and has a number of CAA customers.
AIRCRAFT IT MRO • AUTUMN 2022 • 56
“As important as training is the continuous support that Seabury Solutions maintains for Enter Air and, indeed, all customers. That allows both parties to regularly review how the solution is performing…”
Although the system itself, when it was first implemented, needed approval, the majority of improvements in the system do not need regulatory approval.
LESSONS LEARNED AND ADVICE TO OTHERS
READ ALL FUTURE EDITIONS
For other airlines who might be considering a similar development to that undertaken by Enter Air, we’d suggest that a key feature that we were looking for is flexibility. From discussions with colleagues around the sector, it seems that the biggest software providers are good for a ready solution for each operator. Each CAMO, each technical department, each airline is organized in its own specific way; so, a system that is flexible and can adjust to the operator’s or airline’s needs is the most important consideration. It is important to know whether the system under consideration can be tailored to the user’s needs plus how they will see the system in the end. It is also very important to know the provider’s manpower resource, how fast changes can be made, how long it would take in adjusting the system, how often there are system updates. If the software cannot be tailored to the user’s needs, then it’s not a solution.
ENTER AIR
Enter Air is the largest charter airline operating in Poland and also the largest private air carrier in Poland. The Group offers connections to the leading Polish and international travel agencies, flying to over 30 countries, ranging from Iceland and Portugal to Kenya and Thailand. In 2017, Enter Air carried two million passengers, of which 1.5 million were to and from Poland. The fleet consists of 23 Boeing 737-800 aircraft and four Boeing 737 MAX 8.
SEABURY SOLUTIONS
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“Each CAMO, each technical department, each airline is organized in its own specific way; so, a system that is flexible and can adjust to the operator’s or airline’s needs is the most important consideration.”
CASE STUDY: ENTER AIR AIRCRAFT IT MRO • AUTUMN 2022 • 57
BENEFITS REALIZED
One thing that, on reflection, could have been done differently, is that we should have devoted more time to the change process and/or arranged for more on-site support. As a specific example, the Maintenance Program report was covering all the information needed but the format that Enter Air wanted to use to provide that information to the civil aviation authority was very specific to them. So, in the spirit of Seabury Solutions’ philosophy of empowering the end user, the vendor brought forward a development that had been scheduled for the next version of Alkym and instigated it right away. The development process was accelerated and now Enter Air can customize their own maintenance program reports. If ever changes need to be added or removed, the airline can do that for themselves while, should there be any technical support needed, they can call Seabury Solutions. This all fits with Seabury’s continuing to visit customers for a few months after a new implementation or upgrade. Those interactions ensure an all-round view of the system in use, and how to resolve any problems that might arise.
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Seabury Solutions delivers IT solutions to enhance operational and financial performance. Utilizing decades of technological expertise that knowledge has been leveraged into a suite of products that enhance decision making for Asset Management, MROs/M&E, Regulatory Compliance, and Safety Oversight and Performance Analysis. Alkym is a Maintenance Software, specifically designed to enhance operational and financial performance. Originally developed for Aerospace & Defense, the M&E/MRO Software has been refined to also cover Asset Management for multi-industries.
NEXT STEPS AND FUTURE PLANS
POST
There are a few big projects on which Enter Air is working with Seabury including improvements in control of the communications between the airline and the maintenance providers using the on-board tablet.
KONRAD DYMOWSKI
Konrad Dymowski started his career at Enter Air in July 2011, working in the Technical Department where he has continued but with changing positions and responsibilities within that department. He currently holds the position of Technical Manager, managing a team of 50 people, building the structure of a PART-CAMO. In 2011 he started the Alkym implementation in Enter Air and has been developing its future capabilities in the organization to this day.
The biggest benefit that we have appreciated at Enter Air is that the system is tailored for the airline’s needs. We did not have to adjust to the system but rather the system was adjusted to fit the airline. As a result, we are very confident that the system is controlling our CAMO and, from that, each responsibility, whether that is logistics, spare parts control, warehouse invoicing, maintenance tasks and planning, or all of the engineering responsibilities. In each of those, Enter Air is able to be very confident that the software is handling the work reliably.
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Automatically generated
In his article “How I See IT: Digital threads and twins in MRO” Allan Bachan presents ICF estimates for Digital Thread maturity throughout the aviation asset lifecycle. These estimates show that the Digital Thread maturity is high at the beginning of the lifecycle, during the engineering and manufacturing of the asset, but drops significantly when the asset is in its operational phase. You can imagine the glow of the Digital Thread dimming once the asset enters service, causing the Digital Twin to become less reliable and detailed.
operational use there are several stakeholders with a vested interest in the digital twin. The main stakeholders are the operator, OEM, MROs and lessor. Since these stakeholders do not have shared access to all generated data, the challenge in maintaining the Digital Twin becomes the accessibility of the generated data. This accessibility for the OEM drops drastically as the asset enters into service.
A Digital Thread is made up of all the records and data generated and stored throughout the lifecycle of an asset, from design to operational use and retirement. Imagine a thread running through time, buzzing and glowing with all the information generated about the asset. This information includes automated and human-made digital records, as well as sensor data generated by the asset itself. The Digital Thread lays the foundation for the Digital Twin, meaning that the more data that is continuously gathered about the asset, the more reliable and detailed the Digital Twin will be. Modern engines and aircraft generate ever larger volumes of sensor data, increasing the value potential of data-driven solutions. The digital records, in turn, are essential for understanding the context of the sensor data as, without them, the raw sensor data is less valuable, or even worthless. More on these two categories later in the article.
Typically, the OEM lacks access to the majority of data generated during operational use of the asset, yet has much to gain from maintaining a high-quality Digital Twin. Analytics-based insights from Digital Twins feed into the OEM’s product development process, but also allow them to offer value-added services such as health monitoring and predictive maintenance, enabling extended, predictable and more reliable operation for the operator. The digital twin also enables the OEM to offer performance-based contracting, such as Rolls-Royce’s ‘Power by the Hour’ lease model, in which the customer is billed based on actual utilization of the asset.
During the operational phase of an asset, there are two main categories of generated data; sensor data generated by the asset, and digital records generated by information systems and people. These categories of data are fundamentally different in the following aspects:
Challenging to share with external partners
Standardized among different operators
High volume of data
Easy to share with external partners
Sensor data recorded by the asset is designed to be shared and utilized for analytics and digital twins, and is mostly standardized across assets used by different operators. While sharing this data is technically straightforward, many operators will opt out unless the OEM is able to present a solid value proposition in exchange for sharing the sensor data.
Low level of data quality issues
Digital Thread maturity in aircraft operations
The OEM perspective
Low volume of data
For the rest of this article, I will focus on the lifecycle Digital Thread maturity from the original equipment manufacturer (OEM) perspective. When the asset is in
DIGITAL RECORDS
Digital Twins were first used in the Apollo program in the 1960s, consisting of simulators, advanced for that time, as well as physical replicas of the spacecraft modules. These first Digital Twins were essential in avoiding a fatal disaster during the Apollo 13 mission. Although Digital Twin technology has come a long way since then, it is still one of the most promising development areas with the potential for creating value in the aviation industry. Today, Digital Twins seek to maintain the digital replica of an asset or system throughout its lifecycle requiring continuous data feeds. That’s where the Digital Thread comes in.
AIRCRAFT IT MRO: WHAT CAN IT DO AIRCRAFT IT MRO • AUTUMN 2022 • 58
Data quality issues are common
SENSOR DATA
Reference: Aircraft IT MRO — March/April 2020, Allan Bachan, click here.
Semi-manually generated
Great variance in the data between operators and information systems
Maintenance and Engineering (M&E) system, is more challenging. This data contains asset maintenance and utilization records, asset configuration and defects, which are all essential for maintaining a digital twin. Integration capabilities of M&E systems vary and there is little standardization for the data stored. Even operators using the same M&E system will have variability in stored data due to differing processes and practices. Consequently, it is a challenge for the OEM to collect the digital records of assets in operation with their customers.
than a model based on only one of the data sources. OEMs utilize Digital Twins for advanced asset performance monitoring. Digital Twins also provide valuable insights into the product development process. However, the main benefit is the capability to provide value-adding services to operators, such as fleet health monitoring and predictive maintenance, ultimately providing the OEM with a competitive edge.Then
Henrik is a Customer Success Manager at QOCO Systems ltd., with extensive experience in delivering data exchange solutions for collaborative parties in the aviation industry. In his current role, he is working within strategic relationships to oversee global deliveries of the EngineData.io SaaS solution, which enables OEMs, Airlines, MRO service providers and other key players in the aviation industry to share data and jointly create value.
SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS AIRCRAFT IT MRO KEEP UP WITH MRO DEVELOPMENTSIT
WHAT CAN IT DO AIRCRAFT IT MRO • AUTUMN 2022 • 59
However, while the challenge is great, so are the potential benefits. An accurate Digital Twin based on up-to-date data from both data
the question on the mind of an OEMs is: How can continuous, standardized and reliable data exchange with operators be implemented for the digital records? This question deserves its own article and will be covered in my next contribution to Aircraft IT MRO.
HENRIK OLLUS
KEY BUSINESS/SOFTWARE AREAS
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries.
Location: France, Thailand, South Africa, Brazil
• AIRSTOCK — Inventory control & Logistic
We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration.
ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.
• Flight and Crew management
W: www.adbtech.com
ADT: DatabaseAppliedTechnology
• Airworthiness and Fleet Management
E: sales@adbtech.com
• Fleet Management
ADSoftware
T: +33 (0)559 013 005 E: sales@2moro.com
T: +33 (0)4.50.89.48.50
• Material Management
• Labor Collection, Billing
• Aero One, Aero-Webb, BFly
NAME OF PRODUCT MARKETED
NAME OF PRODUCT MARKETED
At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.
Locations: France (HQ), Canada and Malaysia
Location: Bellevue, Tampa USA; Istanbul, Turkey
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 60
• AIRSTAT — Reliability and statistic reports
• AIRWORK — Time Tracking Software
• MRO: Line, Base, Engine maintenance
E: contact@adsoftware.fr
• AIRTIME — Fleet management & CAMO
T: +1 (425) 466-5013
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.
W: www.2moro.com
2MoRO
• Maintenance Engineering
• AIRDOC — Documentation management
KEY BUSINESS/SOFTWARE AREAS
Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.
W: www.adsoftware.fr
• KEYAIRPACKBUSINESS/SOFTWARE
• Wings NG
IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.
• Production Planning
NAME OF PRODUCT MARKETED
T: +1 (614) 377-9644
• Material Management
MRODirectorySoftware
• ERP: Finance, Purchasing, Sales, HR
Key ‘at-a-glance’ information from the world’s leading MRO software providers.
AREAS
E:
• Reporting Module
ATP
• KEYFlightdocsBUSINESS/SOFTWARE AREAS
• Maintenance Schedule Optimization
Location: Seattle, USA NAME OF PRODUCT MARKETED
• ChronicX
Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.
• Risk Management Module
ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.
T:
Location: Brisbane, California; Toronto, Canada; Austin, Texas; and Bonita Springs, Florida
T: +1 972 556 8500
ATP
• Supply Chain efficiencies
• Emergency Response Planning Module
•
The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.
W: www.atp.com +1 415-330-9500 marketing@atp.com
• Maintenance Tracking
• Heavy/Base Production Schedules
KEY BUSINESS SOFTWARE AREAS
E: info@aerostratsoftware.com
• Business Intelligence for Aircraft
• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)
W: www.aeroxchange.com
E: support@aeroxchange.com
T: +1-888-558-2860
• Reliability Tools
• Document Distribution Module
ATP is a global information services and software solutions company focused on making flying safer and more reliable. ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries.
• Flight Data Monitoring (FDM) Service
• Recurring Defect Analysis
• IQSMS (Integrated Quality and Safety Management System)
Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.
• Aircraft Troubleshooting
For sellers and repair service providers, Aeroxchange creates sales channel efficiencies by broadening visibility of inventory and capabilities and streamlining the order process.
• Commercial trancactions
NAME OF PRODUCT MARKETED
Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada
Aeroxchange automates the exchange of documents and information for commercial transactions. Our electronic platform dramatically reduces manual activity for transaction processed by fax, telephone and email, and increases the accuracy and timeliness of information and document
• MRO
Aeroxchange
• Quality Management Module
T: +43 1 306 1234
Location: Texas, United States
• Exchange of documents
Aeroxchange is the only electronic business network that supports all MRO business processes within the aviation industry for buyer and sellers. Aeroxchange provides a complete lifecycle of electronic communication from order creation to final invoice. The Aeroxchange service accelerates repair, replenishment, sourcing, inventory pooling and other critical operations in the aviation supply chain.
E: sales@asqs.net
• KEYAerrosBUSINESS/SOFTWARE AREAS
• SpotLight
• Flight Operations
The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
ASQS (Advanced Safety and Quality Solutions)
NAME OF PRODUCT MARKETED
Aerostrat
• Maintenance Operations Solutions
• KEYAeroxchangeBUSINESS/SOFTWARE AREAS
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 61
W: www.aerostratsoftware.com
NAME OF PRODUCT MARKETED
• Heavy/Base Maintenance Planning
• Maintenace Event Performance Tracking
Forexchange.airlines and buyers, Aeroxchange creates supply chain efficiencies for complex procurement of MRO goods.
Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.
W: www.asqs.net
• Procurement
• Libraries
ATP Aviation Hub
• Capacity/Workload Planning
• Electronic Flight Bag (EFB)
• Training Solution (LMS Learning Manager)
Aviation InterTec Services
• KEYRAASBUSINESS/SOFTWARE AREAS
enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.
• Optimized Maintenance Program
Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization
offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.
Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.
NAME OF PRODUCT MARKETED
• Maintenance Optimization Consulting
E: info@oases.aero
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.
E: BoeingSupportandServices@Boeing.com
W: www.oases.aero
• Financial and Flight Operations Integration
W: www.boeing.com/supportandservices
• Vehicle Health Mana gement
• Digital Briefing
NAME
Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.
KEY BUSINESS/SOFTWARE AREAS
OASES Modules
•
OASES Mobile
Material, Warranty & Commercial Management
•
•
W: www.aviationintertec.com
• XML-Based Authoring Solution (ProAuthor)
The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.
Comply365
• Document Mgmt. and Distribution Platform
•
• Production Planning and Management
The Boeing Company
Location: UK OF MARKETED
T: +1 (877) 366 2365
Communications Software (Airline Systems)
RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the
Location: USA
Locations: Canada, Malta
• Inspection Document Management
• Targeted Distribution w/ Compliance Tracking
• Continuing Airworthiness
• Digital Briefing Flight Release
Line Maintenane
Withsolutions.these
• Technical Content Management
T: +44 1621 817 425
• Electronic Flight Bag (EFB)
OASES Cloud
T: +1 206-655-2121
• Business Consulting
• Airplane Health Management
OASES Web
• ProAuthor (XML-Based Authoring Solution)
•
•
W: www.comply365.com
OASES Techlog
Planning & Production
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 62
KEY BUSINESS/SOFTWARE AREAS
Complete
KEY BUSINESS/SOFTWARE AREAS
Location: Over 65 locations around the world
•
• MRO workflows
E: info@comply365.com
• Document & Communication Manager
OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.
E: info@aviationintertec.com
Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.
• Inventory and Procurement
• Maintenance Performance Toolbox
T: +1 807-625-9260
PRODUCT
• Reliabiliity and Performance Analysis
NAME OF PRODUCT MARKETED
RAAScockpit.customers
NAME OF PRODUCT MARKETED
•
Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.
Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.
Location: Nuneaton, UK
• Purchasing
W: www.ettaviation.com
• eTechLog8
KEYAviationDWACSISBUSINESS/SOFTWARE
T:
KEY BUSINESS/SOFTWARE AREAS
• Inventory Management
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 63
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
•
AREAS
• eCabinLog8
W: www.crossconsense.com +49 69 4035 7600 contact@crossconsense.de
• Human Resources/Payroll
W: www.conduce.net
E:
• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)
• eForm8
AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.
NAME OF PRODUCT MARKETED
T: +1 208-424-9424
MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.
NAME OF PRODUCT MARKETED
NAME OF PRODUCT MARKETED
Locations: Boise, ID, USA
T: 0044 333 888 4044
NAME OF PRODUCT MARKETED Aircraft Fleet View
KEYeDoc8BUSINESS/SOFTWARE AREAS
Conduce
• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)
• MISA: Complete Aviation Management Information System
• Electronic Logbook (ELB)
Support and Hosting Consulting and Data Migration Business Intelligence solutions App and dashboard development
• FleetCycle® Execution Suite — MRO Manager (FCXM)
Location: Frankfurt Germany
MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources.
eTT Aviation
The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.
CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.
Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.
Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.
AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.
It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.
• Maintenance
• eCentral8
ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.
Conduce pioneer mobile aviation solutions.
E: info@conduce.net
Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.
E: info@ettaviation.com
• Accounting
• Electronic Forms Designer
• Document Viewer
EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.
eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.
eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.
• Cabin Log
• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))
KEY BUSINESS/SOFTWARE AREAS
CrossConsense
EmpowerMX
W: www.empowermx.com T: +1 866-498-3702
E: info@empowermx.com
Location: Frisco TX, USA
• eTraining8
• Predictive Maintenance
• Outsourcing
EXSYN Aviation Solutions
IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 64
E: roam@gamit.co.uk
T: +1.303.627.6535
W: www.gamit.co.uk
KEY BUSINESS/SOFTWARE AREAS
NAME OF PRODUCT MARKETED
• Data Integration
E: info@flatironssolutions.com
NAME OF PRODUCT MARKETED CORENA Suite
E: sales@IDMR-Solutions.com
T: +1-347-565-4367
Location: Amsterdam
EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.
• Interactive Electronic Technical Publisher (IETP)
E: hello@exsyn.com
• Airworthiness records archive
• Data Migration
One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery. The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.
• Aircraft Reliability Management
T: +44 1279 818800
Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
KEY BUSINESS/SOFTWARE AREAS
• Technical Publication
• Engineering Orders
Locations: Europe, Asia, USA, Middle East
• Status Builder
Location: London UK (HQ), Basel Switzerland, Beirut Lebanon
• Document Indexing
• Maintenance & Engineering
NAME OF PRODUCT MARKETED
W: www.flatironssolutions.com
• ROAM — Online digital airworthiness records archive and records complance manager.
• Tablet Solutions & Mobility
• RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.
T: 0031-20-760 8200
• KEYInFormBUSINESS/SOFTWARE AREAS
NAME OF PRODUCT MARKETED
EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.
• Content Management System (CMS)
Gamit
• Task Cards
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
• Maintenance Programs
• Flight Operations
• Communication module
IDMR Solutions
Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.
Location: New York/Tel Aviv
KEY BUSINESS/SOFTWARE AREAS
W: www.IDMR-Solutions.com
• NEXUS, AVILYTICS
• Robotic Process Automation
Flatirons Solutions
• Aircraft Data Management
• Planning
• Electronic Signatures
W: www.exsyn.com
W: www.jetraxx.com T: +1 (214) 214 5180 E: info@jetraxx.com
Jetraxx is your behind-the-scenes partner, providing technical records assistance and portal-based records management, customized with your brand’s look and feel.
• Lease Return Project Management
platform allows:
Locations: 60+ Worldwide
NAME OF PRODUCT MARKETED
With customizable workflows and auto-generated data packs, Jetraxx’s cloud-based, proprietary records management system automates document acceptance, approval, and rejection to ensure data integrity and compliance with your process. MROs can benefit from Jextraxx’s proven digital work order management system, which eliminates burdensome paper handling, automates workflows, and provides real-time updates to clients. The streamlined system is convenient for clients and ensures clear communication from the outset.
KEY BUSINESS/SOFTWARE AREAS
IFS
KeepFlying™
• MROs to capitalize on an Artificial Intelligence driven Analytical platform for Profitability & Capacity Planning of an Asset’s Maintenance Visit (Hangar, Shop).
• Fleet and Asset Management
• Asset History Data Wrangling
T: +65 6239 0150
E: contact@laminaar.com.sg
T: + 613-576-2480
NAME OF PRODUCT MARKETED
KEY BUSINESS/SOFTWARE AREAS
• Maintenance, Engineering & Logistics
Eliminate Guesswork. Reimagine Revenue Hours.
• Lessor FinTwin™
• Asset Driven Capacity Planning
• Document Management/Repository
• IFS Cloud, IFS Maintenix
• Operator FinTwin™
Location: Singapore, Denver, Bangalore, Mumbai
Location: Dallas, Texas
• Hangar FinTwin™
• Crew Operations Management with Optimizers
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 65
The Digital FinTwin™, powered through an Aviation DSaaS (Data Science as a Service) platform, is a data-to-dollar
• 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence
W: www.keepflying.aero
Location: Singapore, USA, Australia
W: www.laminaar.com.sg
• RUL Revenue Models
• Flight Operations / Fleet Following
• Shop / Hangar Visit Models
• Digital Lease Return
IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.
Maximize the value of your aviation assets by simplifying and automating asset management. For both MROs and Engine lessors, Jetraxx’s asset management solutions simplify compliance, standardize data, and streamline processes, with up-to-the-minute views into your entire portfolio anytime, anywhere. Record keeping for aviation assets has long been time-consuming, cumbersome, and inconsistent. Lease returns were stressful for everyone involved, with disagreements about documentation and responsibilities lengthening the process. Whether you are managing a single asset or a fleet, Jetraxx can simplify and streamline all aspects of records management — saving you both time and money.
• Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair)
KEY BUSINESS/SOFTWARE AREAS
• Network / Commercial Planning with Optimizers
NAME OF PRODUCTS MARKETED
KEY BUSINESS/SOFTWARE AREAS
• Engine Shop FinTwin™
• Digital MRO
Asset Management and MRO Management Number of Modules: 4
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
Jetraxx
The Data Wrangling layer absorbs, transforms, classifies and categorises every Aircraft, Engine & Component’s historic, dynamic data using unique mathematical techniques.
W: www.ifs.com
• ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5
• Asset Risk Analytics
The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights.
• Operators, Financiers and Lessors visualize their Asset’s Revenue Potential over its Remaining Useful Life (RUL)
NAME OF PRODUCT MARKETED
• Engine Asset Management
E: AndInfo@ifsworld.com
T: 1-201-490-206 / 65-9235-2654
Theenabler.KeepFlying™
E: info@keepflying.aero
Laminaar Aviation InfoTech
• Flight Planning & Dispatch
A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.
• Electronic Flight Operation Manuals
CLICK HERE for Product Details CLICK HERE to Request Private Demo
• Work Report Automatic Generation
Location: Luxembourg/Monaco
KEY BUSINESS/SOFTWARE AREAS
Lufthansa Industry Solutions
• Consulting for MRO
T: +1 888-318-4808
The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.
The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.
The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.
MRX Systems
• Above & Below the Wing Specialists — Device (asset) management
E: sales@m3-solutions.net
W: www.nvable.com
Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
• M3 Platform – Mobile Device Synchronization and Asset Management Solution
• Electronic Techlog
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 66 CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users.
• IT Solutions and Process
E: contact@nvable.com
The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology
KEY BUSINESS/SOFTWARE AREAS
NAME OF PRODUCT MARKETED
NAME OF PRODUCT MARKETED
W: www.m3-solutions.net
Location: Glasgow, UK
T: +49 40 5070 30000
• Electronic Forms (Assessments)
• Quotation & Invoicing
• RFID
The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their
E: marketing.sales@lhind.dlh.de
• Station Operational Compliance
Location: Germany, Switzerland, USA
NAME OF PRODUCT MARKETED
• Operational Analysis
• Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android.
• Predictive Analytics and Maintenance
• Airline Job Card Content Management
Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.
Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.
M3 Solutions
• Project Management & Reporting
W: www.lufthansa-industry-solutions.com
• Supply Chain Management
Location: Fort Lauderdale USA, Europe, Asia
KEY BUSINESS/SOFTWARE AREAS
• Device Management (HW) — Charging, Access Control & Surveillance.
E: contact@mrxsys.com
• eJobCard iPad App
CoNVergebrand.
Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.
KEY BUSINESS/SOFTWARE AREAS
NAME OF PRODUCT MARKETED
Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency
• Blue EYE, Blue MRO, Blue STOK
• Document Management
W: www.mrxsys.com
• DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate
T: +44 141 280 0050
• ConNVerge for Aviation
is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.
NVable
Thanksoperations.tomore
• MRO Maintenance Mechanics — Device Synchronisation & management.
M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.
NAME OF PRODUCT MARKETED
• Intelligent maintenance
NAME OF PRODUCT MARKETED
Apps, Ramco flyMORE
• Data management and integrations
Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.
E: information@rusada.com
• Base Maintenance
T: 03333 440730
• SaaS solutions
T: +358 10 501 4001
Rusada
Location: Melbourne, FL USA and global
• MRO IT Software Implementations
• Process consulting
W: www.ramco.com/aviation-suite/ T: +91 44 2235 4510 E: contact@ramco.com Location: 21 offices worldwide
KEY BUSINESS/SOFTWARE AREAS
• Materials Management
• MRO IT Software Support/Managed Services
Location: Finland
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 67
• Mobility Solutions
W: rota.technology
Solutionsinformation.offered
NAME OF PRODUCT MARKETED
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.
MROTools.io, EngineData.io, OpsMetrics.io
ROTA.technology Inc.
• Line Maintenance
• Maintenance, Repair & Overhaul
Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time
• Consulting, MXF Software, PDS(Process Development System) and custom
• Flight Operations
Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.
QOCOyears.
• Lean operations
KEYapplicationsBUSINESS/SOFTWARE AREAS
Ramco Systems
T: +1 321 710 7682(ROTA)
• MRO IT Custom Software Development
W: www.rusada.com
• KEYEnvisionBUSINESS/SOFTWARE AREAS
E: info@rota.technology
E: hello@qoco.aero
QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten
include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, EngineData.io for intelligent integrations between collaborating players in aviation, and OpsMetrics.io for fully transparent collaborative decision making. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.
Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform
• Fleet Management
W: www.qoco.aero
NAME OF PRODUCTS MARKETED
• Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere
• MX Long Range Planning
• Maintenance & Engineering
KEY BUSINESS/SOFTWARE AREAS
All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.
With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.
Location: Switzerland, USA, UK, UAE, India, Singapore, Australia
• MRO IT Software Upgrades
The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface. Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.
TRAX
• Maintenance Control
W: www.trax.aero
•
•
Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA
•
E: mkt@seaburysolutions.com
Seabury Solutions
• Production
TRAXDoc Document Control
T: +1 305.662.7400
• Commercial
• Performance Analytics
E: info@staffnow.aero
• QA
• Alkym, EPAS, eAuthority
E: sales@trax.aero
• Planning
T: +35 987 857905
eMRO
•
• Financial Management
•
• Production
Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.
TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.
• Mobile suite
Supply Chain Management
With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.
Ready to streamline the way you source? Try StaffNow - your digital contracting workforce source.
• Staffing
T: +353 860 621311
• KEYeMobilityBUSINESS/SOFTWARE AREAS
NAME OF PRODUCT MARKETED
NAME OF PRODUCT MARKETED
• KEYAMOSBUSINESS/SOFTWARE AREAS
StaffNow transforms the real staffing industry processes into digital ones following EASA/FAA regulations. All available contractors in StaffNow are pre-checked to ensure their eligibility to work. The profiles are ready for your Quality and Production departments’ review. This ensures that you get the contractors you need exactly when you need them.
• Flight simulators
• Technical Operations
Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.
Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia
Paperless Maintenance
• Engineering
Production & Shop
• HR
• CAMO
W: www.staffnow.aero
NAME OF PRODUCTS MARKETED
•
KEY BUSINESS/SOFTWARE AREAS
• Multi-entity functions
• Component Maintenance
•
Location: Las Palmas de Gran Canaria, Spain
NAME OF PRODUCT MARKETED
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 68
• Engineering
• MRO
Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan
• Quality
• Material Management
StaffNow is the first digital platform connecting aviation maintenance technicians with MRO/OEM companies in a fast, transparent, reliable and streamlined way.
Technical Records & Reliability
Maintenance Mobility apps
W: www.seaburysolutions.com
•
Swiss Aviation Software
•
Aircraft Mobility apps
Warehouse Mobility apps
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
• KEYStaffNowBUSINESS/SOFTWARE AREAS
•
• Regulator Applications
•
E-enabled Aircraft Capabilities
StaffNow
W: www.swiss-as.com
T: +41 61 582 72 94
E: marketing@swiss-as.com
Engineering & Planning
• Maintenance & Engineering
• Paperless Customer Care on Mobile Devices
NAME OF PRODUCT MARKETED
• Aviation Safety Management Software
Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.
• CAMO (service)
Location: Albuquerque, New Mexico, USA
AREAS
• Compliance Tracking
KEY BUSINESS/SOFTWARE AREAS
E: info@trustflight.io
Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.
• KEYSafetyNetBUSINESS/SOFTWARE
• Flight Operations
Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.
Vistair Systems
• Maintenance Planning & Scheduling
T: 01454 550663
• Maintenance & Engineering
T: +41 43 215 27 94 contact@yonder.info
NAME OF PRODUCT MARKETED
CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo CLICK HERE for Product Details CLICK HERE to Request Private Demo
• MRO
Yonder www.yonder.info
• Form Creation and Management
W: www.vistair.com
KEY BUSINESS/SOFTWARE AREAS
Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.
TrustFlight
• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management
• ULTRAMAIN ELB™
• Aircraft Registry support
• Content-based Learning
Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.
• Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200)
• Aircraft maintenance task cards
• Digital and paperless working
Location: Zurich, Switzerland
From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.
• Electronic Flight Bag (EFB)
• Yonder Mind
• ULTRAMAIN Mobile Inventory™
Location: United Kingdom and USA
Ultramain
• Workflow-based Content Distribution
NAME OF PRODUCT MARKETED
E: info@vistair.com
• Tech Log, Task Cards
• Aircraft log books
W: www.trustflight.io
W:
• Aircraft Registry (service)
T: 44 (0) 330 229 0219
E:
We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.
• Compliance Tracking
• Digital Logbook
• ULTRAMAIN Mobile Mechanic™
DIRECTORY AIRCRAFT IT MRO • AUTUMN 2022 • 69
NAME OF PRODUCT MARKETED
Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey
• Electronic Technical Logbook
Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.
• Document Management and Distribution Platform
KEY BUSINESS/SOFTWARE AREAS
• CAMO support
• Content Management System
W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com
• DocuNet
Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.
• ULTRAMAIN® v9™ M&E / MRO
Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
• Military Maintenance
START YOUR INVESTMENT WITH OUR EXTENSIVE BACK ISSUES OF IT SOLUTIONS CLICK HERE AIRCRAFT IT MRO BACKBOUNDLESSISSUES
