Aircraft IT MRO V8.4, September-October 2019 by aircraftit

CASE STUDIES: JAZZ AVIATION • COOPESA

SEPTEMBER-OCTOBER 2019 • V8.4

Digital lease returns

Jazz Aviation gains value from a new transaction tool

Coopesa benefits from a new system

Better MRO management lifts effective to efficient

Making the most of a system How I see IT

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARD • HOW I SEE IT • MRO SOFTWARE DIRECTORY

enterprise MRO software solution designed for every aspect of aircraft maintenance management www.emro.aero | sales@trax.aero

AIRCRAFT IT MRO: WELCOME

COMMENT Aircraft IT MRO: new capabilities support new ways of working and take business performance to new levels

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2019 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

t will come as no surprise to readers that this issue of Aircraft IT MRO has a strong focus on the move to digital solutions. In our daily lives as well as at work, digitalization is bringing about huge changes in the way things are done. It isn’t just that digitalized processes make what we’ve always done work better, although they do: it’s that digitalization has coincided with the arrival of big data and makes possible the processing of that data on a scale and to a degree of detail that simply wasn’t possible even a few years ago. If you like, it’s a perfect storm but for good rather than destructive ends. It makes possible things that might have seemed mere pipe dreams only a few years ago. Things like predictive maintenance and aircraft health monitoring, and, as our case study from Jazz Aviation suggests, a huge improvement in the quality and clarity of lease return processes. Given their cost, aircraft are more likely to be leased in order not to tie up too much of an airline’s capital and intellectual resources in the responsibilities of ownership. But leasing itself also comes with responsibilities: the need to ensure regulatory compliance, to ensure that the aircraft is operated and maintained in accordance with the lease conditions and, ultimately, that the operator can demonstrate all of that to the lessor when the aircraft is returned for re-leasing to the new operator. In the past that meant trawling through, ordering and presenting a tonne (no exaggeration)

of paper but, with digitalization, it can be achieved throughout the time that the aircraft is with the operator and, crucially, with the click of a button when the aircraft is returned. We also have a great and informative case study from stand-alone MRO Coopesa who, having reached the point of maximum effectiveness in the business – all aircraft returned complete and on time – had to consider how to further improve. The solution was a new digital MRO solution that has enabled this successful business to move from effective to efficient, adding a new dimension of quality to an already sound performance. The article explains how this was achieved and what have been the benefits gained. Our Vendor Job Card throws light on how TRAX has succeeded as an innovative and successful part of the aviation IT landscape, and Allan Bachan’s Column ‘How I see IT’ explains that, no matter how good a solution might be, if users don’t implement its capabilities then they’ll never realize its benefits in full. As always, we also have our regular round-up of news and technology developments with regular features such as ‘MRO Software Directory’. Altogether Aircraft IT MRO puts the latest development in IT in front of the people who know how to use them. Ed Haskey

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AIRCRAFT IT MRO: V8.3

CONTENTS 06 Latest News and Technology updates Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

28 CASE STUDY: Coopesa goes from effective to efficient Walter Ching, Director Operations / COO, Coopesa R.L. The drivers behind Coopesa’s decision to implement new MRO Management software plus the roadmap to deploy it, including hurdles, challenges and opportunities, as well as the improvements in operating efficiency realized post implementation.

34 VENDOR JOB CARD: TRAX Jose Almeida offers us an insight into the customer focused ethos and forward thinking that is at the heart of TRAX’s enduring success In the latest of our Q&A pieces, Jose Almeida, President and CEO, TRAX, completes his ‘Job Card’ for Aircraft IT.

36 CASE STUDY: Better technology supports better lease returns at Jazz Aviation John Hensel, Manager Business Services Portfolio, Jazz Aviation Jazz Aviation outlines its new digital aircraft lease transaction tool and shows how the tool improves processes, assists Jazz to deliver the aircraft on-time, reduce costs and the time spent preparing key aircraft data.

44 COLUMN: How I see IT Improving systems adoption There are some excellent MRO/M&E IT systems available but, in practice, they’ll only be as good as the extent to which users leverage their capabilities and the new ways of working that they can support.

46 MRO Software directory A detailed look at the world’s leading MRO IT systems.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 5

NEWS & TECHNOLOGY

Aircraft IT launches new website with greater functionality and ease of use Everything changes: a theme often at the heart of articles in Aircraft IT; sharing the changes that businesses in commercial aviation have embraced in recent years as IT capabilities and accessibility have grown and improved. Now, we’ve taken the opportunity to leverage the possibilities that have emerged since Aircraft IT was launched nearly eight years ago and, on Monday 5th August, were proud to launch the new Aircraft IT website, which is now live online. It takes account of all the experience we have gained, to ensure that the new site delivers an improved user experience to aircraftit.com for vendors and members. The greater capabilities, accessibility and navigability will ensure users can reach the information they need faster and with a much simpler process. One thing that hasn’t changed is the website

URL, www.aircraftit.com, but it is more user-friendly, plus it’s now mobile and tablet responsive to match the changing ways in which users access the site. Another thing hasn’t changed: Aircraft IT, whether Operations or MRO, is still the digital platform for Aircraft IT suppliers, buyers and users. The site still offers users the chance to review the leading M&E / MRO and Flight Operations software solutions, discover the latest products available, learn how they have worked in practice through Aircraft IT eJournals, and see them demonstrated in the regular Aircraft ITwebinars and the ever growing library of past webinars. Scott Leslie, Chief Operating Officer at Aircraft IT commented at the launch, “We are delighted to launch our new and improved website which will allow aircraftit.com users to get where they want to

on the site quicker and more effectively. We’ve improved the user process for everybody — vendors and members alike. Please have a look for yourself at aircraftit.com and should you have feedback drop an email to scott.leslie@aircraftit.com” Aircraft IT 2.0 remains your one-stop resource for everything IT in M&E / MRO and Flight Operations, but with added power.Also, Aircraft IT 2.0 will still be your one-stop resource for everything Aircraft IT in M&E / MRO and Flight Operations; but with added power.

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10/07/2019 08:22

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Commsoft’s OASES helps Africa World Airlines win prestigious award at Embraer Operators Conference

Commsoft, developer of leading MRO IT system, OASES, were delighted when, in mid-July 2019, Africa World Airlines (AWA) won a benchmark award dubbed ‘the honorific title of Reliability Data Quality’ at the Embraer Operators Conference 2019. In the words of Patrick Akowuah Jr. from AWA’s Engineering Management Centre: “AWA was one of two airlines that won the highest award among all EMB145 operators in the world in terms of the high quality standard on the fleet reliability data provided to Embraer on a monthly basis, following the most rigorous criteria in terms of quantity, quality and timing of information provided. This was only possible because of OASES. Our technical data collection and management has been revolutionized since we joined the OASES community.” Nick Godwin, Managing Director of Commsoft, replied: “I have no doubt that your hard work and the outstanding professionalism of AWA’s staff. have been key to this achievement.”

Air Belgium renews with Rusada In mid-September 2019, Air Belgium signed a multi-year contract extension for Rusada’s MRO and Flight Operations software, ENVISION. Air Belgium operates a mixture of scheduled and ACMI services using a fleet of Airbus A340’s. Its scheduled flights serve the Caribbean islands of Guadeloupe and Martinique, while its ACMI customers include British Airways, Air France and LOT Polish Airlines. Air Belgium initially signed up for ENVISION in September 2016, shortly after the airline’s launch in summer 2016, and after a successful initial term has elected to renew its agreement with Rusada for a further three years. The carrier uses ENVISION’s Fleet Management module for the continuing airworthiness management of its aircraft. Thierry Naert, Technical & Maintenance Director at Air Belgium said: “ENVISION’s extensive functionality and ease of use made the decision to renew an easy one. I look forward to continuing our relationship with the Rusada team in the years to come.” Julian Stourton, CEO at Rusada said: “It is a great testament to our software and support that operators like Air Belgium are eager to renew their agreements. We look forward to continuing our partnership and are proud to support their ambitious plans for growth. INTERACTIVE Click here for full product details

AMOS. AGAIN.

“ At Air Arabia we always look for innovative solutions to bring further efficiency to our operations. Selecting AMOS as our new MRO software across the group reflects the importance we place in adopting latest technologies to support our fleet growth requirements,“ Group Chief Executive Officer of Air Arabia.

Air Arabia takes off with AMOS, the world-class M&E software solution. Air Arabia has chosen AMOS to address the demands of a dynamic, fast-changing industry. The system will not only support the Middle Eastern carrier‘s fleet growth but also the digital transformation process towards paperless operation.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 7

NEWS & TECHNOLOGY

Artificial Intelligence (AI): Paving the way for more efficiency in digital aviation Lufthansa Systems is engaged in AI initiatives and projects on flight scheduling, turnaround and passenger apps

Air traffic is growing at an average annual rate of five percent. In 2035 around 40,000 aircraft will share the airspace – twice as many as today. Already today there are sometimes bottlenecks, in the air as well as on the ground. This can lead to delays or even flight cancellations, resulting in frustrated passengers and high costs for the airlines. To meet these challenges, the industry is looking for solutions based on artificial intelligence (AI). As one of the world’s leading airline IT specialists, Lufthansa Systems is involved in various projects in this field. In mid-June 2019, Mubashir A. Tariq, Head of

Innovation and Portfolio Management at Lufthansa Systems explained:“Artificial intelligence is almost ubiquitous today, and its potential is huge. This is why we have been working on this topic for years. AI solutions are based on the extensive data that is already available from the many different solutions used by Lufthansa Systems’ broad international customer base. The aim is to make even more effective use of the limited resources available without compromising the stability of the systems”. The trick is to use this data in a smart and practical way. Lufthansa Systems founded a subsidiary in 2015 to handle this. zeroG employs around 50 data scientists and data engineers. They are highly sought-after experts in the field of intelligent data use and the development of AI

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 8

solutions, and they also have a deep understanding of airline processes. In all of their AI projects, Lufthansa Systems and zeroG involve their customers in the development process early on in order to adapt the solutions to specific conditions and work with the widest possible range of real data. Deep Turnaround is about avoiding delays in ground operations, specifically the turnaround

NEWS & TECHNOLOGY

process. Using video recording, an algorithm analyzes the turnaround process (passengers disembarking, cleaning starts, catering on site, fuel trucks missing...) and keeps everyone updated on the current status in real time. If necessary, the parties involved can take measures to speed up the process or counter bottlenecks to ensure a punctual turnaround. The aiOCC project is investigating how to simplify the work of ops controllers. In collaboration with zeroG, an AI solution is being developed which analyzes historical data and uses the findings to suggest ways of optimally adjusting current flight operations in the event of irregularities. Machine learning is also used here, meaning that the system continually learns and gets smarter the longer it runs. aiOCC is now in an early research phase with selected customers of NetLine/Ops ++. Intelligent network planning is the focus of a research project carried out with Lufthansa Group Hub Airlines and

zeroG. AI will be used to analyze the behavior of revenue management systems in order to make forecasts for optimal network planning. Lufthansa Systems has developed a mobile SDK for integration in passenger apps which calculates waiting times at airports using an AI-based prediction model. This makes it easier for passengers to plan how much time they need to reach the gate. The inTime SDK can be easily integrated into any existing passenger app. “The various concepts are being developed and tested together with airlines,” Tariq said. “From our perspective, AI will fundamentally change the way software solutions are developed. Instead of programming fixed or parameterized business processes, the algorithms of the future will be derived from data. AI-based technologies are paving the way for the digital future.” Read the full story on Aircraft IT Website

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AIRCRAFT FLEET VIEW Aircraft Fleet View App: developed for airlines always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■ ■

In mid-June 2019, cloudcards team was supporting their customer ACG on the re-delivery of the B737-800 from Nordstar running on CARDS® in Moscow

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Regional Jet Center signs long-term deal with FLYdocs to digitise maintenance records

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FLYdocs, a leader in digital aviation records and data management, signed a 10-year contract in mid-June 2019 with Regional Jet Center for the ongoing management of their aircraft maintenance records across a fleet of 49 aircraft. Regional Jet Center, part of the KLM Group, is the leading MRO for line maintenance on the Embraer 170 and 190 series, and this partnership serves as an important step in strengthening the MRO’s commitment to digital innovation. Using the cloud-based FLYdocs® platform, Regional Jet Center will have access to a centralised digital replica of all aircraft technical records – right back to birth. André Fischer, CEO at FLYdocs said: “The aviation industry is shifting dramatically towards a much more dynamic and technology-driven approach to aircraft record maintenance. We are delighted to be awarded this important contract with Regional Jet Center, and we are certain this partnership will yield significant financial and operational value for both parties. The FLYdocs® platform’s enhanced integration with AMOS puts MROs such as Regional Jet Center in a really strong position to demonstrate compliance on demand. We look forward to a long and positive partnership.” Michiel van der Eijk, Managing

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 10

Director at Regional Jet Center said: “Regional Jet Center’s mission is to be the leading regional aircraft maintenance company, striving for continuous digital innovation. After an in-depth market review, we selected FLYdocs as our supplier of choice because of their innovation and advanced technology supported by an agile approach which is very much focused on the user. This partnership offers a unique combination where the ground-breaking expertise and knowledge of both worlds align together to create a future proof collaboration with the capability to even manage a large-scale fleet. Additionally, the built-in AMOS flick switch offered by FLYdocs made our selection process even easier. The access to real-time digital lifecycle compliance information will be integral for us to demonstrate real cost savings whilst also protecting our asset value.”

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Nayak and EXSYN sign long term cooperation agreement to adopt digital solutions for aircraft line maintenance European based line maintenance provider, Nayak Aircraft Service, and EXSYN announced in mid-June 2019 that they have entered into a longterm cooperation agreement to adopt various digital solutions for aircraft line maintenance. Next to multiple different focus areas currently being further explored, this renewed cooperation will start with the implementation of EXSYN’s Robotic Process Automation (RPA) Bots to

support daily operational processes within Nayak Netherlands. Other key focus area’s being looked at include data analytics & prediction, integrations with airline systems and utilization of EXSYN’s IoT network.

AMC AVIATION and ICARE AMS®Aircraft Management System sign new agreement with Jasmin Airways AMC AVIATION and iCare AMS®Aircraft Management System were proud to announce in late June 2019 that they have signed a new agreement with Jasmin Airways to implement iCare AMS®Aircraft Management System Maintenance Pack to manage the airline and enhance its performance on all levels. Jasmin Airways is a new Tunisian private Airline Company based in Enfidha Airoport. This new start up belongs to the first aeronautical

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A business update from AVTECH In late June 2019, AVTECH Sweden AB published a business update. The initial two quarters of 2019 have involved intensified marketing and development activities. AVTECH has visited several trade shows, airlines and conventions but has also had an active period of more conventional marketing activities. The last 18 months has involved similar type of activities and the business was glad to announce that there is an increasing market interest in AVTECH’s technology. Several airlines are currently reviewing business offers sent from AVTECH and decisions from these airlines are expected during 2019. AVTECH has increased its capacity on the marketing side by engaging Björn Ostertag, former Head of Fuel Efficiency at Lufthansa Cargo. Björn is a welcome strength and fits very well with the AVTECH team. AVTECH has so far focused on the European market,

but with this increase in resources the North American market will also be closely reviewed. A strong focus has been put on the development of additional cruise and climb optimization services to expand AVTECHs in-flight optimization offering. In Q3 and Q4 these new services are being rolled out and tested primarily in Norwegians operation. The first of a series of proFLIGHT campaigns was launched during Q2. The first campaign focused on attracting European airline pilots to sign up for a free proFLIGHT PREMIUM trial.

Technical development

During the first two quarters AVTECH has been focused on the development of two new service additions, a cruise profile optimizer and a climb profile optimizer. The cruise module will provide pilots with the most optimum vertical flight path in

real time based on the current route, weather, aircraft weight and priority between fuel and time. The climb module will provide the pilots with a climb speed recommendation before take-off in order to optimize the climb profile. This calculation is based on real-time information about climb route, aircraft weight and priority between fuel and time. These new services should be able to increase the fuel efficiency of the flight beyond the current capabilities of the installed flight computer on-board the aircraft. The expected outcome is a fuel saving potential of 1% of cruise fuel and 3% of climb fuel. For an average Boeing 737 flight this could roughly equate to a 75 kg + 48 kg fuel saving potential. The cruise and climb optimizer modules will be deployed and tested primarily within Norwegians B737 operation during Q3 and Q4 this year. Read the full story on Aircraft IT Website

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Sahel Aviation Services live with Avilytics Reliability Suite Sahel Aviation Services (SAS) is a committed air service provider for the Oil and Gas producing industry, the United Nations Humanitarian Air Service and Defense Sector. Recently SAS went live with EXSYN’s Avilytics Reliability suite. By using the Avilytics reliability suite, Sahel Aviation aims to increase its fleet reliability and more effectively perform their air service. After a thorough market assessment and comparing multiple different aircraft reliability management solutions, Sahel concluded that EXSYN and its Avilytics solution offer the most exhaustive functions and capabilities. As part of the June 2019 activation of the reliability suite EXSYN conducted a data health check, established a detailed data mapping matrix and, together with SAS key-users, established automated routines to upload data into Avilytics. By establishing these routines, Avilytics can now easily be deployed when no integrated MRO software system is available at the operator. Prior to the go live of the new reliability management software, detailed review and training sessions were performed with the user group at Sahel Aviation Services.

Aerotechnic Industries S.A. successfully went live with ICARE AMS® Aircraft Management System Towards the end of June 2019, Industries S.A. successfully went live with iCare AMS® Aircraft Management System after a six months Digital transformation period that included Software evolutions, change management, teams training, and data transfer from previous ERPs. Aerotechnic Industries S.A. the biggest hashtag#MRO in Morocco, is a joint venture between Air France-KLM and La Royale Air Maroc and will benefit from iCare AMS unified solution to manage its maintenance, logistics, financing and Quality/SMS system. INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 13

NEWS & TECHNOLOGY

Erickson Incorporated selects Ramco for ERP Transformation Project Erickson Incorporated, announced at the beginning of July 2019m that it has selected Ramco Systems to implement its Aviation M&E MRO Solution V5.8. Erickson’s advanced enterprise solutions integration will link all Maintenance, Supply Chain Management, Safety & Quality, Flight Operations, MRO Sales, and Manufacturing functions into a single system. Modules will include EFB (electronic flight bag), Mobility, Optimization Solution, Hubs, Dashboards and Chatbot. Erickson, a key American aerospace manufacturer and global aviation service provider, will utilize V5.8 to connect over 700+ users across three business units – Commercial Aviation Services, Defense and National Security as well as Manufacturing and MRO (Maintenance, Repair & Overhaul) on a global basis. Offline mobile capability will enable Erickson users to carry out operations in remote locations without internet connectivity. The system will also provide scalability as well as the flexibility to manage multiple organization units and provide visibility across business operations. “Ramco’s deep domain expertise and integrated suite of aerial operations, manufacturing, and MRO systems are a great match for our needs at Erickson,”said Doug Kitani, CEO, Erickson Incorporated. “Ramco will provide us

an automated technology environment, enabling real time visibility and management of the many complex facets of our company.” “Partnership with Erickson signals trust from yet another leader in the aviation community,” said Virender Aggarwal, CEO, Ramco Systems. “Ramco’s Aviation Suite strives to always offer innovative solutions to our clients. Our ability to address the complete breadth of Heli, MRO & Defense software needs with ERP Finance and HR on a single platform has been a key differentiator. We are

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 14

NEWS & TECHNOLOGY

looking forward to working with Erickson as they embrace digital technologies to address business challenges and increase process efficiencies.” Ramco Aviation Software is trusted by 22,000+ users to manage 4,000+ aircraft globally. Accessible on cloud and mobile, Ramco Aviation Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircraft-on-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence and Machine Learning based solutions, powered by cool new features such as voice-based transactions on Google Assistant or Alexa, chatbots, mail bots, HUBs and cognitive solutions. With 75+ Aviation leaders onboard, Ramco is the solution of choice for several large airlines and top helioperators, and multiple MROs around the world. Rusada HP Horizontal 220x68_Rusada HP Horiz 220x68

Regourd Aviation group selects iCARE AMS® Aircraft Management System by AMC AVIATION, to replace its old systems Founded in 1976, REGOURD AVIATION has asserted itself as an important actor of the aviation sector in Africa by combining security, punctuality and requirement fulfillment. The company firstly developed an activity in the purchase and sale of aircraft, before opening several subsidiaries: EQUAFLIGHT and EQUAJET in the Republic of Congo, EQUA2R in Democratic Republic of the Congo, EQUA2C in Cameroon, AERO 4M in Slovenia and AIRMAIN in France. With more than 35 years of experience in this sector and a desire to improve continuously the service quality and requirements in the most performing way, the group REGOURD AVIATION 01/04/2019 17:24 Page 1

decided, in late June 2019, to partner with AMC Aviation and selected iCare AMS to manage its maintenance and aviation logistics, iCare AMS will help REGOURD Aviation in enforcing precise imperatives: respect of European aeronautical standards and respect of the constructors’ guidelines. INTERACTIVE Click here for full product details

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IFS reports 48% increase in licence revenue and 85% adjusted EBITDA growth in first half of 2019 IFS, announced in mid-July 2019, its financial results for the second quarter and first half of 2019, ended June 30, 2019. “When I look back at Q2 2018, which was my first full quarter with IFS, I am proud of the results we achieved. Reflecting on Q2 of this year, I’m simply blown away by what we accomplished together as we focused on delivering sensible solutions to our customers,” commented IFS Chief Executive Officer, Darren Roos. He continued: “Now that we see what this IFS is truly capable of, expectations for the second half of the year remain high and I am pleased to have increased our guidance for the remainder of the year to deliver 2019 revenues of $711 million, or 6.35 billion SEK, an increase that represents a 21% increase year-on-year.”

IFS Chief Financial Officer, Constance Minc added, “We are not only hitting but exceeding our targets in all of our focused geographies, and key market segments. For example, Field Service Management (FSM) licence revenue has increased by 119% in H1 year-on-year, which far outpaces industry standard growth. As our product revenue continues to soar, IFS is asserting itself as a trusted, fast-moving and profitable challenger of the status quo in a market with staid competition. On top of that, the growth in adjusted EBITDA increased by 69% in Q1 versus Q1 2018 and grew by an even more impressive 97% in Q2 versus Q2 2018. This demonstrates that our growth is not at the expense of profitability and we are continuing to architect a sustainable, strong business.”

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 16

IFS has also been recognised by industry analysts. Accolades include being named a Leader once again in the 2019 Gartner Magic Quadrant for Field Service Management, as well as a Leader in the 2019 IDC MarketScape for SaaS and Cloud-Enabled EAM Providers. MarketScape for SaaS and Cloud-Enabled EAM Providers. Such validation from third-parties confirms IFS’s market position and forward momentum into the second half of 2019 and beyond. Read the full story on Aircraft IT Website

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cloudcards’ latest system update will drive further efficiency and profitability opportunities for aviation-leasing customers worldwide cloudcards, the Limerick based aviation technology company was excited in early July 2019 to roll out a new feature to its AMS (Asset Management Software) product which will aim to reduce risk and improve efficiency for its aviation leasing customers worldwide. Designed and developed by fellow Limerick firm ActionPoint, this new feature is focused on Maintenance Reserves claims which act as an insurance policy for aircraft lessors who need to include a reserve fund to protect against maintenance, repairs and other costs while an aircraft is being leased. The Maintenance Reserve claims function is described by cloudcards CTO Barry Fitzgerald as “a

huge time-saving for our aircraft leasing customers who can now manage the full maintenance reserve function through our application from Engineering to Risk all the way through to Finance. Furthermore, this new system update has been delivered on-time and in-budget by the ActionPoint team.” ActionPoint CTO John Savage said, “We have been delighted to support cloudcards during every step of their journey. Brian and Barry came to us with an ambitious vision in 2015 on what they wanted to achieve and watching each new feature enter production and to see the market respond positively is very rewarding for the greater team here at ActionPoint.”

In 2017, ActionPoint assisted cloudcards with the launch of AMS which helped the then fledgling startup to attract 1.5 million euros of private investment enabling the company to begin expansion into China and South Korea. The AMS system has enabled cloudcards to take on the global Aircraft leasing industry which is expected to grow to $USD 62.2 billion by 2023. INTERACTIVE Click here for full product details

“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 17

NEWS & TECHNOLOGY

Seabury Solutions signs new African Airline for Alkym Solution Seabury Solutions, a leader in the development of Information Technology solutions for the aviation industry, announced in mid-July 2019 the addition of a new airline customer in Africa, Precision Air, for its marketleading solution to enhance the maintenance management of the carrier’s expanding fleet. The Tanzania-based airline, operating scheduled flights out of its main hub in Dar es Salaam, is the latest customer to join the ever-growing base of the company’s airline customers based on the African continent. Opting to deploy Seabury Solutions’ comprehensive maintenance solution, the carrier

deemed Alkym as best suited to meet the requirements for managing the maintenance of its fleet. “The quick implementation time along with the ability to customize Alkym as required by Precision Air were pivotal in the decision-making process, which led the African airline to select our solution,” said Seabury Solutions VP Sales & Marketing Carlos Bianchi As we continue to grow in Africa, we are delighted to welcome Precision Air as the latest customer, despite having faced some stiff competition from several other IT vendors.” Precision Air opted for 17 out of 18 of the modules contained within

Alkym, along with 20 concurrent users. The project was set to commence the second week of July, beginning with a two-week workshop to understand the entire requirements of the airline and map out the process. “Currently, we are expanding into new markets, so we wanted to look for a solution that would help streamline our operational efficiencies, not increase costs when adding new

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 18

aircraft, and could allow us to grow to become the most modern MRO provider in East Africa for regional aircraft maintenance. This ultimately led us to Seabury Solutions’ Alkym,” commented Precision Air Maintenance & Engineering Manager Pablo Alves. “Seabury Solutions has proved that they truly understand the African market with their extensive list of African customers.” Bijoy Mechery, Seabury Solutions Chief Executive Officer, concluded: “Having a global network of offices allows Seabury Solutions to respond to our customers in real time.” Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY

Rusada unveils new Technical Publications module In mid-July 2019, Rusada, the global aviation software provider, announced the newest module for its MRO & Flight Operations solution ENVISION. Technical Publications can be used by aircraft operators and MRO’s to integrate their library of documents into ENVISION, thereby creating live, digital versions of these essential resources. A key feature of the module is the digitization of OEM Manuals and Maintenance Programs, enabling the creation of a digital library of maintenance task cards. These task cards can be authored as users see fit, including the option to add custom validated fields and electronic sign-off. The information in these task cards is live, so when OEM’s release revisions of their documents, the relevant data can be instantly updated, without the need to manually re-create or edit existing task cards. In addition to this, by linking Technical CaseBank-277mmx85mm.pdf

3/29/17

Publications to ENVISION’s Human Resources module, organizations can ensure that only users with the correct designations and approval stamps can sign-off maintenance activities, keeping them in

compliance with aviation regulations. Rusada predicts that this functionality could save countless hours of time and allow organizations to take the next step to a paperless MRO environment. As ENVISION is a web-based solution, Technical Publications can be used in the field on a tablet or smartphone. Julian Stourton, CEO at Rusada said: “Many people in the industry have been asking us for this functionality. They’ve had enough of trying to manage these vital activities with paper documents, static spreadsheets or low functionality software. I am therefore thrilled to be rolling out Technical Publications to the market. The functionality that we’ve developed will save our customers huge amounts of time and resource, while keeping them compliant. This is a fully developed and live solution that is ready to be implemented today.”

6:40 PM

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CMY

IMPROVE FLEET AVAILABILITY

Reduce Recurring Defects and Unnecessary Maintenance Actions

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Visit www.CaseBank.com/demo to request a demo and learn more about ChronicX.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 19

NEWS & TECHNOLOGY

Rolls-Royce selects IFS to unlock new data insights on aircraft engines IFS, the global enterprise applications company, announced in early August 2019 that Rolls-Royce has chosen IFS Maintenix™ for exchanging engine data with airlines operating Rolls-Royce Trent engines, including the Trent 1000, Trent XWB and Trent 7000. With a long list of world-leading airlines operating with its engines, the IFS Maintenix solution will help Rolls-Royce and its customers share data. The IFS Maintenix Aviation Analytics capability enables the automated provision of field data, which ensures that Rolls-Royce receives timely and accurate information. IFS Maintenix then acts as a gateway to automatically push maintenance programme changes from Rolls-Royce back to the airline operator. As a result, life-limited engine part maintenance deadlines can be updated based on actual operating conditions and life consumed by

each engine in use. Rolls-Royce helps transport thousands of air passengers and tons of cargo across the world on a

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 20

daily basis, and maximising the safety, efficiency and insights gained on each trip is paramount. With the support of IFS Maintenix and its Aviation Analytics capability, Rolls-Royce is able to offer a systematic method of exchanging and accurately updating airline engine life data to optimise the interval between engines being removed and sent for overhaul. This will provide new streams of data for Rolls-Royce to analyse the performance of fleets with Trent engines and refine the aftermarket offerings it can provide its customers, from servicebased contracts to analytics insights and more. Richard Goodhead, Rolls-Royce, SVP Marketing — Civil Aerospace, said: “Ease of data sharing is a key component in the Rolls-Royce IntelligentEngine vision, which sees a future in which our aero engines are increasingly connected, contextually aware, and

NEWS & TECHNOLOGY

B:142.5 mm T:136.5 mm S:126.5 mm

INTERACTIVE Click here for full product details

LIFECYCLE SUPPORT ANYTIME, ANYWHERE.

SkyUp Chooses RAAS AIS announced at the start of August 2019 that it has signed growing Ukrainian B737NG operator SkyUp Airlines as a new RAAS customer.

SkyUp currently operates a fleet of eight B737NG aircraft and, in consideration of near-term fleet growth, has elected to implement RAAS as the centerpiece of maintenance, engineering, and material management operations. The implementation plan is comprehensive and will include live data integrations with the SkyUp finance system as well as the SkyUp flight operations control system. SkyUp also intends to employ various elements of the RAAS paperless suite including paperless aircraft technical dispatch and the RAAS electronic maintenance log apps in the cockpit.

BOEING SUPPORT AND SERVICES. A BETTER WAY TO FLY. Whatever airplanes are in your fleet, Boeing puts the industry’s most comprehensive portfolio of support and services at your fingertips. Whether the need is entry-into-service and real-time customer support, maintenance and engineering, parts and flight operations solutions, training, software and data analytics, we tailor total lifecycle support to optimize the performance of your airplanes and operations. We’re here 24/7, for whatever you need. That’s a better way to fly.

boeing.com/services

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 21

T:181 mm

“We are thrilled to work with RollsRoyce to deliver next-generation maintenance protocols, all based on up-to-date engine life data. This strategically important deal offers further proof that IFS Maintenix can help aviation organisations maximise the revenue potential of their assets through standard, lean, and predictable maintenance.”

S:171 mm

even comprehending. Working with IFS Maintenix to ensure we receive accurate and timely engine life data will help us as we make further progress toward that objective by helping us deliver greater levels of reliability and efficiency to our operators.” Scott Helmer, President, Aerospace & Defence Business Unit, IFS added:

NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

TransNusa implements Rusada’s ENVISION

At the end of July 2019, TransNusa, the Indonesian regional airline, became the latest operator to go live with Rusada’s ENVISION. TransNusa, formed in 2005, operates domestic services across Indonesia using a fleet of ATR’s and BAe 146’s. It recently added its eighth ATR to the fleet (seven of which are ATR 72’s) and will operate 10 of the aircraft by the end of the year. TransNusa signed up for ENVISION in May and is now live with the system after just two months. They become Rusada’s fourth new regional airline customer this year, demonstrating ENVISION’s effectiveness with this type of operation. Capt. Timothy Eldredge, SVP Flight Operations at TransNusa said: “ENVISION was chosen for its usability, flexibility and cost-effectiveness. As our fleet continued to expand it became apparent that we would need a sophisticated software solution in place to manage our operations and allow us to grow.” Julian Stourton, CEO at Rusada said: “I am very pleased that TransNusa have selected ENVISION as their technology of choice. I would like to praise Timothy and his team, as well as our own implementation experts, for completing this project in such a timely manner”. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 22

NEWS & TECHNOLOGY

Helicopter MRO provider UTair Engineering selects AMOS Swiss-AS was pleased to announce in early September 2019 that the Russian rotary wing MRO provider UTair Engineering has chosen AMOS and has already planned the first project steps. UTair Engineering now becomes the second member of the UTair Group to choose AMOS, following the airline UTair Aviation, who joined the AMOS Community in 2012. Having an AMOS reference customer within the company group placed UTair Engineering in a very favorable position during the software selection process. The UTair Engineering evaluation team were able to witness for themselves the quality and suitability of AMOS and rely on UTair Aviation’s first-hand experience of the project implementation and daily usage of AMOS post go-live.

Dedicated rotary-wing features in AMOS

AMOS offers a wide scope of dedicated functions for helicopters to cater to their special needs and requirements. Vibration monitoring is used to identify the early stages of helicopter component degradation, connecting this to the dynamic counter options within AMOS to optimize maintenance control and performance. AMOS offers a complete suite of engineering requirements to control the maintenance needs of the helicopter industry. In addition, AMOS can handle the management of

extensive pooling contracts which are tailored to the specific operational environments of helicopters, such as search & rescue as well as oil & gas industries. AMOS covers the wide range of different helicopter OEM requirements and is not limited to certain helicopter brands or types. AMOS adaptability supports the operator to manage approval for modification installations on any particular model. AMOS also provides mission logic, which enables individual system capability set up aligned to the types of missions flown. Fleet uniformity or customer preference can be accurately tracked in AMOS using the in-depth effectivity rule logic. The main goal of AMOS is to improve the overall operational safety by encompassing as many of these factors as possible and then produce a streamlined, process driven structure, for example, to manage weight and balance issues resulting from modifications or from kit installations. “UTair has been using AMOS for over 7 years in order to optimize maintenance. We welcome the opportunity for enhanced cooperation. AMOS modules allow for automation of production processes, reduce the risk of poor planning, help to cut maintenance costs and eventually improve flight safety ,” commented Rashid Faradzhaev, General Director of UTair Engineering. Read the full story on Aircraft IT AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 23

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NEWS & TECHNOLOGY

AIRLINE AND AEROSPACE MRO AND FLIGHT OPERATIONS IT CONFERENCE: BANGKOK, 30-31 OCTOBER 2019 Intercontinental Bangkok Hotel, Bangkok

The World’s Leading Aviation IT Conference for MRO/M&E and Flight Operations Solutions returns to Bangkok in 2019 bigger and better

The Airline & Aerospace MRO & Flight Operations IT Conference – APAC returns to Bangkok for 2019 with over 45 of the world’s leading IT vendors exhibiting their solutions. Delegates can listen to keynote presentations and case studies, and take part in interactive workshop sessions. It is the only event in the world providing airlines, aircraft operators, MROs and OEMs with a one-stop shop to be able to review and demo the latest cutting edge technology, designed to streamline and increase efficiency for aircraft maintenance and flight operations, as well as dramatically reduce costs. From the latest paperless and mobile solutions for the Flight Deck or Hangar to a complex maintenance management system; it will all be there. As well as refreshments being available throughout the event, breakfast and lunch is included on both days with a cocktail reception taking place in the evening of day one (30th October).

CONFERENCE OVERVIEW

The conference provides a number of superb opportunities: • A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/MRO IT users themselves will review and let delegates discuss the latest trends and innovations in this rapidly developing sector of the industry. In addition, the popular EFB, Fuel Efficiency and MRO/M&E Software and Hardware vendor showcases will be running. Click here for full conference agenda. • You can network with your peers among the 500+ delegates in attendance from across the APAC region. Learn from their experiences, share recommendations and exchange ideas. Also attend the Pre-Conference Digital Transformation in Aviation Workshop, taking place on the 29th of October from 14:00 - 17:30. Click here for full information. • A large exhibition area allows airlines, aircraft operators, OEMs and MROs opportunities to try out the major software and hardware IT systems from over 45 world leading vendors. See over the page for a full list of vendors

KEEP UP WITH MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 24

NEWS & TECHNOLOGY

and hardware solutions in one place, over 2 days. Extended refreshment breaks during the presentation programme allows lots of time to browse the exhibiton area, and: • Try out all the major MRO/M&E and Flight Operations Software and Hardware solutions from the world’s leading vendors and see how they can benefit your company; • Try out all the latest upgrades and add-ons to compliment your current systems; • Discuss with the vendors best practice and how to overcome any problems you may be having with your current systems.

exhibiting their solutions and learn more about the software and hardware you will see.

LIVE SOFTWARE DEMONSTRATIONS

One of the key benefits of this event is that it allows airlines, aircraft operators, MROs and OEMs an excellent chance to review and demo all the major software

MRO /M&E Software solutions available to demo include: • Digital and Paperless Solutions for the Hangar and Line Maintenance; • Fully Integrated End-to-End MRO/ M&E Solutions; • Supply Chain Solutions Software; • Digital Documentation Management Solutions/CMS; • MRO Solutions Linked to Enterprise Wide Software (ERP etc.); • Full scanning Services for Paperless Solutions; • Engine Management Solutions; • Paperless Manuals and Technical Documentation. INTERACTIVE Click here for full product details

SPARE PART OPTIMIZATION

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DIGITALIZATION Cervino will assist you in your digital transformation initiatives, offering a structured method to establish new digital processes within all areas of aviation

Cervino Göteborg Södra Larmgatan 20 411 16 Göteborg info@cervino.se + 46 (0)31 57 58 80

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 25

TRAINING Cervino empower your staff with knowledge that will enable them to challenge the process and endorse the culture of continuous improvement through classroom and digital based training

NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

USA Jet live with AMOS

Swiss-AS was proud to announce in late August 2019 that USA Jet, an Active On-Demand company, has recently gone live with AMOS and now uses the MRO software to support all maintenance processes. AMOS’s complete functional depth and scope was one of the prominent reasons USA Jet chose to partner with AMOS. This functional supremacy of AMOS stems from an ongoing investment from Swiss-AS to further develop the software (50% of staff is employed in product development), and their close cooperation with the AMOS community. “It is a great pleasure to see AMOS live in production at another USA airline, further increasing our footprint in this highly competitive and important market. Congratulations on the successful project to USA Jet,” stated Ronald Schaeuffele, CEO of Swiss-AS.

Smooth go-live

The implementation project to switch from their legacy system to AMOS has led to a beneficial and smooth transition for the entire USA Jet Technical staff as they are all now using the new platform. Swiss-AS project leaders always assist with AMOS go-lives and provide extra staff onsite for the customer. Additionally, the employees in the Swiss headquarters are on stand-by, ready to support and react promptly to any requests. The Swiss Aviation Software implementation project approach ensured the best setup and configuration of the software and guaranteed the new users achieved the very best knowledge transfer. By exploiting the potential of a fully integrated and functionally rich system, USA Jet expects to increase its efficiency and the quality of its in-house planning processes and at the same time, will decrease maintenance costs. The project was supported by a strong IT department performing the data transfer in-house. As in every software implementation project, the data transfer is one of the key success factors for a timely launch. Just like many new AMOS customers, USA Jet has opted for the open-source database PostgreSQL, allowing cost-conscious companies to waive licence fees while still being able to rely on a proven state-of-the-art database. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 26

MISSED AN ISSUE OF MRO?

CLICK ON THE COVER TO FLY BACK IN TIME NOW… WHITE PAPERS: UBISENSE • EMPOWERMX • IFS • CASE STUDY: CHINA SOUTHERN AIRLINES GENERAL AVIATION (CSAGA) LTD

MARCH-APRIL 2019 • V8.1

MAY-JUNE 2019 • V8.2

A next generation MRO system at CSAGA Implementing new MRO software in a helicopter operator

MRO 4.0: the next big step for processes Using Digital Twins and Location

WHITE PAPERS: EXSYN • IFS • IBM • CASE STUDY: SMARTWINGS

Getting sign-off on the e-signature

A process to get the regulator’s approval

NEWS • JOB CARDS: AEROSTRAT AND EXSYN AVIATION SOLUTIONS • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V8.1 MARCH-APRIL 2019

CASE STUDIES CHINA SOUTHERN AIRLINES GENERAL AVIATION WHITE PAPERS UBISENSE • EMPOWERMX • IFS

Smartwings controls parts better

JULY-AUGUST 2019 • V8.3

A better view of what is happening

An App to manage supply chain and stock

Digital twins help keep track of asset condition and progress in processes

Predictive maintenance

A smarter supply chain

How the technology can help address future challenges in MRO

WHITE PAPERS: ICF • APSYS • IBM • CASE STUDY: FIRST AIR

Changes in MRO make working together more important

NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V8.2 MAY-JUNE 2019 CASE STUDIES SMARTWINGS WHITE PAPERS EXSYN • IFS • IBM

eMobility and paperless solutions at First Air

In the eye of the digital storm

The experience of implementing a new solution and the benefits that followed

We’ve come a long way but there’s still many challenges to face beyond the digital eye-wall

Where are we today?

A smarter supply chain

The current state of play for new technologies, digital and big data solutions

PART 2: Changes in MRO make working together more important

NEWS AND TECHNOLOGY UPDATES • HOW I SEE IT • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V8.3 JULY-AUGUST 2019 CASE STUDY FIRST AIR WHITE PAPERS ICS • APSYS • IBM

CASE STUDY: COOPESA

Coopesa goes from effective to efficient Walter Ching, Director Operations / COO, Coopesa R.L. discusses why Coopesa chose new MRO software and how it was implemented AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 28

CASE STUDY: COOPESA

want to share with readers our experience of a process that started two years ago and I hope our story of the digital transformation at Coopesa will be useful for readers embarking on a similar journey. The company is located in Costa Rica, Central America, at Juan Santamaria International Airport (SJO). The workforce includes 800 people with current facilities that can accommodate up to seven narrow-body aircraft from the Boeing 737 family, Airbus A320 family and Embraer 190s. Also, Coopesa holds several civil aviation certificates as shown in figure 1, including FAA, EASA and DGAC of Costa Rica.

“Costa Rica has one of the highest education levels in the region. That means very good technicians and engineers are available from technical schools and this workforce feeds into places such as Coopesa’ s hangars.” schools and this workforce feeds into places such as Coopesa’ s hangars. Our personnel turnover time average is 18 years. 4. Cost and performance: The region allow operations with lower costs compared to North America and Asia, plus our TAT (turnaround time) and reliability shows a level of consistency at 98% in the last three years.

STRATEGIC REASONS FOR THE SOFTWARE IMPLEMENTATION Costa Rica – Miami : 1,288 miles / 2.35 hours FIGURE 1

Having started in 1965, Coopesa has built up a wealth of experience and reputation in the Aviation Industry. The company provides four competitive advantages that benefit our customers: 1. Location: As the country is in the middle of the Americas, flight times to the facilities (for instance, 2.5 hours from Miami) and time zone (-6UTC, Central time) are very convenient for supporting airlines’ operations. Some executives have to work outside of their regular workday hours to monitors HMVs (heavy maintenance visits) underway in Asia, for instance. 2. Logistics and Free Zone: Coopesa operates in a duty free zone and, combined with an exclusive freight forwarding service in Miami and many flights a day operating into Costa Rica from different cities in the USA, the company’s logistics are very strong and fast which is a tremendous support for an aircraft heavy maintenance visit. 3. People: Costa Rica doesn’t have an army and hasn’t had one since 1948. However, for more than 70 years the country has put that money into education, so Costa Rica has one of the highest education levels in the region. That means very good technicians and engineers are available from technical

The strategic reasons that lay behind the decision to go ahead with the digital transformation of the company, including the implementation of the Fleetcycle MRO solution from EmpowerMX, have three pillars as shown in figure 2: 1. The relocation and expansion of the company: The main picture shows the future new facilities under construction. Within two years we will be relocated and this situation provides the perfect environment for re-launching the company and re-thinking the design of the whole customer experience. It will also be good for promoting big changes that impact the business, the customers and our people. On the other hand, there is no doubt that business finances require an efficiency boost as well, and the company plans to double the current capacity. 2. The new industry´s digital ecosystem: Coopesa needs to be part of the industry ecosystem digital transformation. For many years the aviation maintenance industry was reluctant about adopting technological solutions, we are now facing the complex dilemma of which solution best suits the business strategy. Every day, airlines and MROs announce the implementation of new technologies toward maximizing efficiency and going paperless. Additionally, and very importantly, our young mechanics, the millennial ones, are very comfortable working in a sophisticated environment and are happy about envisioning a paperless world. All of this has combined to help Coopesa move forward into paperless operations.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 29

CASE STUDY: COOPESA

3. Costs reduction and performance improvements: It’s also important to reduce costs. Across our sector, Airlines and MROs are always considering ways to reduce costs. Our KPIs (Key Performance Indicators) show that we have been effective, but we are not still at the cost level we need to be. Having said that, the market and the customers require us to maximize efficiencies to remain competitive and our stakeholders require us to increase profits.

The Path Of Our Journey 2019 Phase I: Production Control

Our Strategic Challenges Relocation and Expansion of the company

Catch up with the industry´s ecosystem digital transformation

2018 Implementation, Change Management

Reducing costs and improving performance 2017 Strategic decision and Partner selection

Airlines

Suppliers

2020 Phase II Electronic Signature

Competitors

FIGURE 3 Millennial technicians

Paperless evolution

Our challenges require maximizing efficiency to remain competitive and increasing profits - at the same time FIGURE 2

THE PATH OF THIS JOURNEY

We are technicians and engineers whose basic satisfaction is to see aircraft taking off from our facilities and operating safely and reliably; but, at the end, that only means we’re being effective. We needed to start thinking about also being efficient. Our goals for implementing the FleetCycle MRO solution were: • Move away from being production-driven and to become a planning-driven organization; • Empower staff with key data, measure their performance and improve accountability; • Set the path for going paperless; • Increase business efficiency. Coopesa believes that by empowering staff with key data and measuring performance, that will lead to improved accountability, which is fundamental for changing behaviors that drives efficiency. Figure 3 shows the path of our journey. It illustrates the difficulty we faced when starting this implementation. Even though all the benefits were recognized, and it was understood that it would be worth the effort, the truth is that such an implementation uses a lot of resources and requires a lot of focus which, in turn, requires a lot of leadership.

The decision was taken in 2017 to execute the project: we’d already decided to go paperless and had selected a partner. In 2018, the implementation started, and we also began to manage the change. Implementing a new software while phasing out our legacy systems simultaneously and managing the regular workloads, has been very demanding and challenging. In 2019, the project went to phase 1 which is Production control. That will be followed in 2020 by phase 2 when we will be starting with the electronic signature and electronic records part.

PROCUREMENT PROGRAM AND SELECTION CRITERIA

Having many MRO solutions in the market, the selection process was very critical as understanding all the individual benefits among too many options can become a complex process. We went back to basics, established extensive benchmarks, talked with many colleagues, visited a lot of facilities and read a lot of magazine articles. We also arranged comprehensive site demos of different systems and took into consideration all end users’ feedback. This new solution was going to affect a lot of people and the way they work, so, their feedback was important. However, we were very clear on what we were looking for: • We wanted a supplier with a proven track record of regulatory approval. In our region, Latin America, all regulators have yet to approve electronic signatures. • The airframe MRO business is based on managing man-hours; so the selected software needed to be strong on controlling and managing man-hours. • We needed a solution that was a specific fit for MRO business, not an airline retrofitted Maintenance & Engineering solution. The solution needed to understand the heavy maintenance processes. • The business partner approach from the vendor was a very important consideration

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 30

CASE STUDY: COOPESA

THE FUNDAMENTAL EFFICIENCY PROBLEMS

After analyzing the causes that were impacting our efficiency, the following key points relating to the then current organization and processes needed to be addressed: • Organization • Many silos with high levels of dependency among them; • Inability to assess the status of the entire base with its multiple projects; • Limited ability to make educated decisions; • The lack of automation required intensive individual and team efforts to manage the business. • Processes • Pervasive use of paper – still typical of the aviation industry; • Reliance on multiple, disparate and isolated data silos to manage the processes; • Very limited capability to keep staff focused on execution in accordance with the project plan; • No standardization for planning, execution, production control processes; • Mechanics, Supervisors and Inspectors were forced to constantly move around the facility to get things done; • Induced basic paperwork errors due to handwritten entries, legibility or missing signatures.

Even though we had all the problems outlined above, Coopesa have been delivering aircraft on time, which meant we have been effective, but we were not at the cost level the company need to be.

CHALLENGES THAT WERE FACED

Any implementation will have challenges, the most relevant were related to: • Approvals from aviation regulatory agencies: There are more than thirteen aviation regulatory agencies which Coopesa must deal with in the region. Some have already approved electronic records and electronic signature. Facing up to this reality, Coopesa had to take the initiative, and began conversations with regulatory agencies and airlines; all to support the change in the region. • The transition between information systems: This was our first integration with any external systems. Adapting the labor laws to reflect the mandatory labor management into the new software was our first challenge. • People: we really underestimated the required number of training sessions to ensure everybody would feel comfortable with the new solution; something we learned the hard way. There was also the task of reassigning responsibilities and positions with the best practices available with the new solution. And we could not ignore the human feelings of people whether they were fearful, skeptical, or optimistic and cheerful. INTERACTIVE Click here for full product details

Airlines. MRO. OEM. Defense. www.empowermx.com

Intelligent MRO Software Suite for the Airline and Defense Industry that improves Operational Efficiency, Real-time Collaboration, and Profitability. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 31

CASE STUDY: COOPESA

THE OLD ORDER

Figure 4 shows a few examples of how we used to get things done. Maintenance planning execution was an intensive manual process: • The perfect project plan was on the wall, but… • It was difficult to update and communicate; • Task cards were not linked to the plan; • It was difficult for the staff to track and report on progress; • There was limited capability to foresee emerging risks to the TAT. • The project paperwork was on the wall, but… • There was reliance on multiple and disparate data silos to manage the processes; • We had very limited capability to keep staff focused on execution in accordance with the agreed plan; • There was no standardization for planning, execution, production control, reporting and monitoring processes.

FIGURE 4

THE WAY THINGS ARE TODAY

Figure 5 shows a few examples of how we are doing things today. Digital Maintenance Planning Execution: • The perfect project plan on the Cloud: • Easy to update and communicate; • Task cards linked to the plan; • Live project tracking and report the progress; • Proactive capability to foresee emerging risks to the TAT. • The project monitoring on the Cloud: • Live aircraft status tied to execution; • Can predict compliance with TAT and Budget; • Visibility of critical factors; • Progress controlled by project Milestones; • Standard processes throughout the facility. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 32

CASE STUDY: COOPESA

THE PERFECT PLAN – ON A CLOUD

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Walter has been in the Aviation Industry for more than 25 years and is currently Director of Operations for Coopesa R.L. He is accountable for the heavy maintenance and flight line services as well as for the supply chain and leads the maintenance digital transformation for the company. Walter graduated with a bachelor’s degree in Electrical Engineering and holds an MBA.

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BUSINESS BENEFITS REALIZATION

Here are some of the verified processes improvements that we have realized: • Preplanning process, on similar work packages, reduced by 70%. • Customer Approval of Non-Routine Manhours: • Reduction of wasted time 94%; • Reduction in NR approval cycle 77%. • Non-Routine paperwork error reductions, 42%. • No task card missing from sequence execution. • Task card closing rate increased and tie to the project plan. • Mobile capability for the Staff boosted their productivity.

SUMMARY

Along with the processes, policies and procedures revisions and the adjustment of our organizational structure, the implementation of FleetCycle from EmpowerMX has been the perfect complement, to define the path towards our digital transformation and building a planning driven and efficient organization.

“… the implementation of FleetCycle from EmpowerMX has been the perfect complement, to define the path towards our digital transformation and building a planning driven and efficient organization.” AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 33

Coopesa, a commercial aircraft repair station located in Costa Rica, is a provider of major maintenance inspections, modifications, upgrades, refurbishments and painting for A320 family, B737 Classic and NG, B757 and Embraer 190 fleets for America´s airlines and leasing companies. Founded in 1963, Coopesa has more than 650 workers across three hangars capable of holding up to seven narrow body lines. The essence of the organization is professional honesty and customer service; therefore, products and services are of excellent quality and reliability at competitive prices.

EMPOWERMX

EmpowerMX is uniquely focused on the aircraft maintenance industry and is managed by aviation maintenance experts. The FleetCycle® Software Suite has been designed to assist Airlines, MROs, OEMs, and the defense industry in the management of their assets through its four solutions. Each solution is built on a modular basis and each of the modules can operate on its own or with other third-party software.

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AIRCRAFT IT MRO: VENDOR JOB CARD

VENDOR JOB CARD: TRAX

Jose Almeida offers us an insight into the customer focused ethos and forward thinking that is at the heart of TRAX’s enduring success Jose Almeida, a founder of TRAX, has served as President and CEO since 1997. He was a programming developer with the foresight to see an industry need for technology change and the capacity to grow that into a successful international aviation maintenance software company. As CEO, he has played a significant and strategic role in TRAX’s successful transformation — from green screen to Windows in the late 1990s and from desktop to mobile solutions most recently.

Aircraft IT: Your name, your job, and the name of the business? Jose Almeida: Jose Almeida, President and CEO, TRAX Aircraft IT: How did TRAX get started? JA: Prior to the formation of TRAX in 1997, existing aviation maintenance software companies had yet to recognize the potential of the Windows platform. Seeing the tremendous advantage this technology would offer and wanting to lead this sea change, we decided to develop and offer this cutting edge ERP product to the industry.

Aircraft IT: What is the guiding business principle that drives the business? JA: Keeping steps ahead of technology transitions has become a hallmark of the TRAX business perspective. Our guiding principles also include a strong emphasis on the satisfaction of people — whether that may be our customers or our own employees. Aircraft IT: What has the greatest business achievement been to date, and why? JA: The answer to that lies in our extremely successful mobile and cloud-based products — the AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 34

eMobility apps and eMRO ERP software. Rather than sitting comfortably on our two decades of success in the industry, we once again chose to look to the future of technology and what we could offer to our clients. We listened to our customers and worked with them to provide them with future facing mobile software solutions. Aircraft IT: What are the disappointments and what have you learned from them? JA: In the early years of developing our mobile solutions, TRAX got off track by creating apps that only worked online. However, as you know, the

AIRCRAFT IT MRO: VENDOR JOB CARD

“What were previously considered to be trendy or abstract artificial intelligence concepts — augmented reality, machine learning, predictive analytics, voice recognition, remote witnessing, and Blockchain parts records — can now be brought to fruition in practical solutions for aviation maintenance today. ” aviation industry functions at out-stations, in the air, on the ramp, and at other dead spot locations. We quickly realized that we needed to learn from our error and we redeveloped online / offline capable apps, which we call ‘True Mobility’. Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers? JA: TRAX enables efficient, reliable communication and dataflow between the various facets of an

Airline or MRO organization by using leading edge technology which provide a competitive and safe working environment for the benefit of their employees and customers. Aircraft IT: What will be the next big thing in maintenance Aviation IT? JA: What were previously considered to be trendy or abstract artificial intelligence concepts — augmented reality, machine learning, predictive analytics, voice recognition, remote witnessing, and

Blockchain parts records — can now be brought to fruition in practical solutions for aviation maintenance today. TRAX is excited to put these concepts into action and has added them to our near-term road map. Aircraft IT: What do you want your customers to say about TRAX JA: We work better with TRAX! Aircraft IT: Jose Almeida, thank you for your time.

KEEP UP WITH MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 35

CASE STUDY: JAZZ AVIATION

Better technology supports better lease returns at Jazz Aviation John Hensel, Manager Business Services Portfolio, Jazz Aviation explains using digital tools to ensure a successful lease return AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 36

CASE STUDY: JAZZ AVIATION

n first reading, the title might not set pulses racing; but bear with me: lease returns, and especially the benefits of getting them right without many hours of work, is exciting. It’s taken me a while to appreciate that, but now I want to share this project with readers. First, though, I’d like to tell you something about Jazz Airlines.

JAZZ AIRLINES

Jazz has 116 aircraft of which 110 are leased meaning that there is always a big focus on lease returns. The airline serves 78 destinations within Canada and the USA, under the ‘Air Canada Express’ brand, operates 630 daily flights and carried 11.1 million passengers in 2018. As well as looking after Jazz’s fleet, Jazz Technical Services (JTS) also offers third party MRO services. Jazz has won numerous awards (see below) including for Airline Reliability.

THE BACKGROUND TO DIGITAL LEASE RETURNS

As far back as 2009 Jazz got approval for electronic sign-off on task cards and non-routines. We have one hundred percent approval for Task Cards and Non-Routines from Transport Canada and 92% from our lessors. So it was still necessary to print ADs (Airworthiness Directives), SBs (Service Bulletins) and Structural Deviations… sign them and put them in a box. That brought us down to filing/storing only eight percent of the work we completed in a paper format. It went well; lessors weren’t happy at the beginning but there has been a real shift between then and now. In 2016 Jazz went mobile with Trax eMobility apps. The Trax mobility apps gave the AMEs (Aircraft Maintenance Engineers) the ability to do real time entries with a higher level of detail to the entries quickly by using the voice recognition and camera functionality. That improved the data being received by the lessors which really got them excited so that, in 2017, they started to ask for all electronic records, which was a surprise to us. We now give them electronic non-routines, task cards, scanned PDFs of the Part Certifications and have been doing that for two years now. But Jazz still had a pile of boxes which, at the end of the lease, we hand over to the lessor who puts them into

“The Trax mobility apps gave the AMEs (Aircraft Maintenance Engineers) the ability to do real time entries with a higher level of detail to the entries quickly by using the voice recognition and camera functionality. That improved the data being received by the lessors which really got them excited so that, in 2017, they started to ask for all electronic records…” some other storage area where nobody looks at them. In 2019, the lessors started to ask Jazz to accept used aircraft with electronic records. At the time of writing, Jazz had accepted three aircraft through that process. Now Jazz has two versions of electronic data. There is the rich data coming out of the system, and there are the scanned PDFs, so there are both smart and dumb documents. The documents coming from the other carrier (the previous lessee) are all PDFs with supporting data, so the receiving lessee doesn’t get all the data. In that context, Blockchain looks exciting, but it might take a few more years before its use is universal. Although Blockchain is not yet part of the Jazz system, once this current implementation has been successfully accomplished, Blockchain will be the next project. Blockchain will deliver rich data with all the detailed supporting data from the system relevant to an aircraft. This will be useful for operators but will also improve data going back to the lessors, next lessee, and in any new leased aircraft inductions reducing everyone’s risks/costs. Also the further the sector moves from PDFs, the better it will be become for projects like Artificial Intelligence (AI), all that rich data driving improvements/ reliability/safety/cost reduction. Meanwhile, that rich data is still needed. Jazz leases from nine leasing companies and undertakes four to five lease returns each year. To date, all lessors have accepted Jazz’s current process for electronic signoff — including ADs, SBs, Structural Deviations, Modifications and scanned Part Certifications.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 37

CASE STUDY: JAZZ AVIATION

In figure 1, the items in the green squares are where Jazz focuses: Aircraft records, part records, certifications and data transfer. The current process flow at Jazz (figure 2) has been used for about 50 aircraft and it goes through all the steps to do a lease return.

• • • • •

So, going back (see above) to 2017, Jazz started talking about improving the process. Over the last couple of years there have been different projects to get the change going. This has led to identifying the keys for a successful lease return (figure1) and what could be automated with the data to make the lease return process seamless and painless. There can typically be three months of pain with all the paper documents required to be organized with the electronic files for the lessor. You end up with two sets of data, electronic and paper. So it is not if, but when the lessors find mismatches between these two set of data that the fun starts. They might accept them or they might not. A/C Records Requirements • • • •

A/C flight records A/C AD report Last done next due report A/C WO /Task Card records / PDF sign Task Cards and NR’s

Part Records Requirements • A/C removal and install records • A/C Installed Parts • Installed parts times and status (Hard Time) (Life Limited Parts) • Installed Part history (Back to Brith)

Certification Requirements • A/C Return MPD verification planning report • A/C WO /Task Card records / PDF sign Task Cards and NR’s • A/C Part Certs

FIGURE 1

Physical Requirements • Visual inspection • Airframe • Cabin • Engines/APU/Gear • Repairs/Modification

Performance requirements • Functional test • Engine runs • Acceptance Flight

Data Transfer • Spec 2000 Data export • Excel Data export

Discussion with the lessor on Lease return parameters

Lease team and Consultants Data Preparation

Data Dumps for Trax to Excel

Apply Data analysis rules to find the exception

Maintenance Program – Maintenance Planning Document verification Repairs - Structural Deviation, Modifications Airworthiness Directives Service bulletins Part Requirements

Physical review of the Airframe

• •

Engine and Landing Gear minimum life left at return Repairs/Structural Deviation – Key words analysis of the work accomplished

Performance review

Dirty Finger print retrieval

• •

Send lease Return Package to Lessor

Review and resolve Lessor exception

Easy - Task Cards and Non routines are pulled from Trax - Electronic signoff Not easy – pull paper Part certification from boxes/filing cabinets and pull PDF files

Regulatory requirements for return

Aircraft returned

FIGURE 2

Starting with a data dump from the Trax system to an Excel file, we then analyse that data to find exceptions, then find the paper documents, match them to Excel and then return it to the lessor before reviewing the findings. It’s a three month process. From this current process flow, a list of targeted improvements was identified. Jazz has worked with Trax on those improvements with a view to launching a new solution in July 2019 — the Trax Aircraft Lease Return Portal. Some of the improvements that are anticipated from this new approach to lease returns include: • Cost reduction; • Time savings; • On time return schedule; • Less preparation time required; • Complete record portfolio; • Improved Lessor Confidence; • Real time updates; • Real time visibility of data problems; • Improved data quality; • Reduce printing paper and distribution efforts; • Increased employee engagement. This is really a ‘rinse and repeat’ for Jazz as the same process had already been applied to the first part of the data, task cards and non-routines. We are very confident that the savings will be realized and are positive about what will be seen at the end after working with the lessors.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 38

CASE STUDY: JAZZ AVIATION

INTERACTIVE Click here for full product details

“The Trax lease return application has been built with two views: one for the operator and one for the lessor, and covering aircraft, engines and gear. Also built into the application is the automation of the exceptions finding.” The Trax lease return application has been built with two views: one for the operator and one for the lessor, and covering aircraft, engines and gear. Also built into the application is the automation of the exceptions finding. Where users are looking for missing documents or finding mistakes in the MRB (Maintenance Review Board) program, Jazz wanted to build that all into the application. Then, instead of taking two or three weeks for somebody to analyse that data, it would be known right away what the exceptions are. And when Jazz is talking to a lessor a few months before the return date and is looking to negotiate some things such as percentage of life left in engines and gear at the lease return date, it’s possible to know what is going on within five minutes. The app works in real time as part of Jazz’s core MIS (Maintenance Information System) from Trax. Some of the functionality that has been put into the application includes: • Aircraft Lease Dashboard; • Aircraft Records: • AD and SB status; • Modifications/Repairs/Structural Deviations; • Last Done Next Due Maintenance; • Images / Files — Work Order/Task Cards/Non-Routines/Part Certification; • Installed Component Status; • A/C Times; • A/C Transactions. • Lease Compliance Check to the MPD; • Spec2500 Exports. These cover typical pieces that you would be looking at for a lease return — Excel files, paper documents — all the things that are collected. One exciting part that has been added into the Lease Return Portal app is the MPD (Maintenance Planning Document) check. Jazz will be able to take the MPD from the manufacturer’s site, load it in, compare it and make sure they are one hundred percent compliant in minutes, or the lessors could do that to give them the confidence in the process. Jazz saves money and the lessor saves money. AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 39

CASE STUDY: JAZZ AVIATION

DASHBOARDS

Here is a brief review of some of the aircraft records, starting with a high level dashboard (figure 3.1) showing all aircraft, lease returns, and other data. A/C RECORDS — DASHBOARD

When that electronic sign-off happens, that Part Certification, which is scanned up to the part, is issued to the mobile device and added to that certified PDF. So now there are all the pieces to return to the lessor. The task card has been signed off and the Part-Cert is right there. In the system it’s possible to go from a work order to a task card to the data and to see all the pieces there. Plus it is also possible to see the exceptions and address those. ADs and Service Bulletins (figure 3.3) are key parts of any lease return…

FIGURE 3.1

Next; here is an idea of how the process is going to work (figure 3.2). Currently engineers sign off task cards and non-routines using the mobile app on their device. The data goes into the main system where a certified PDF is produced, but there is also the rich data available and approval for the electronic sign-off.

A/C RECORDS — AD AND SB STATUS

A/C RECORDS — WORK ORDER DOCUMENTS

FIGURE 3.3

FIGURE 3.2

… and this dashboard has the same functionality as before with the user able to go to the AD and Service bulletins and see the relevant documentation all in one place. Hard Time Components and Life Limited Parts dashboard offers the same functionality (figure 3.4). AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 40

CASE STUDY: JAZZ AVIATION A/C RECORDS — HARD TIME / LIFE LIMITED PARTS

A/C RECORDS — FLIGHT RECORDS

FIGURE 3.4

All the data is there and users can go in and see the Certifications, all of the Certs or the last ones. All those pieces of data are in the system and in one place where everybody can see it. Part Transactions (figure 3.5). A/C RECORDS — AC PART TRANSACTIONS

FIGURE 3.6

Right from the day the aircraft was received into the fleet until the day it is returned: all that data is available. From the above it can be seen that Jazz organises the data that lessors would be looking for, and probably the most exciting part that wasn’t available with Excel, they also added a full compliance check (figure 3.7)… A/C RECORDS — LEASE COMPLIANCE CHECK • •

•

FIGURE 3.5

The A/C Part Transaction window was added in and would probably have been an Operator view only, i.e. not visible to the lessor, but it was included to help solve some of the issues that were manifesting. It offers a full list of everything that has happened with parts, it is quick and easy to search and, once again, it has that functionality; users can drill down and get all the detailed information from Jazz’s Trax MIS system. Flight Records (figure 3.6).

Import MPD Spec for Return Configure ( original) – Engine – LG – APU – Life remaining Generates – Return Date – Return WO – MPD MSN LDND Report – MSN Last Accomplished Report – Meet Return MPD Status

FIGURE 3.7

… with all those little pieces organized together, it’s possible to quickly manage the lease return, correcting issues real time before the event. With the lessors view they can do their audits yearly, before the lease return, speeding up the process for everyone.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 41

CASE STUDY: JAZZ AVIATION

The last part of this solution is the Spec 2000 Export. That is part of what Jazz built here but they wanted to get to the next level. All the lessors say that they will take Spec 2000 but they are not yet ready for it. So that has been built into the system and, at some point, that is how that data is going to be transferred. So there will be those certified PDFs, all the rich data that accompanies those PDFs, and all the details that anybody needs to accept that aircraft. The process really doesn’t change from figure 2 above, it is just automated (figure 4).

• • • • •

Discussion with the lessor on Lease return parameters

Lease team and Consultants Data Preparation

Data Dumps for Trax to Excel

Apply Data analysis rules to find the exception

Maintenance Program – Maintenance Planning Document verification Repairs - Structural Deviation, Modifications Airworthiness Directives Service bulletins Part Requirements

• •

Physical review of the Airframe

Engine and Landing Gear minimum life left at return Repairs/Structural Deviation – Key words analysis of the work accomplished

Send lease Return Package to Lessor

Dirty Finger print retrieval

• •

Easy - Task Cards and Non routines are pulled from Trax - Electronic signoff Not easy – pull paper Part certification from boxes/filing cabinets and pull PDF files

Regulatory requirements for return

Performance review

Review and resolve Lessor exception

Aircraft returned

FIGURE 4

All the pieces have to be done, but when we get to those steps in the process, instead of having to do all the detailed work and make it so that the exceptions can be found, they will already be there, highlighted for resolution. That will be a huge time saver. It will also be useful to explain how Jazz loads the Certifications (figure 5) as part of this process. Discussion with the lessor on Lease return parameters

Part repair Documents/with cover sheet

Document interface

Documents Scanned

Automated Data review •

• •

Paper is kept for a set period of Time

Chornoscan used to scan the documents with zonal scanning . Pdf document produced with an XML file then saved in to a folders

Part is issued to an AME/Work Order/Task Card

•

Interface picks up new files with the XML and moves them into Trax base on the XML file data.

The Part Certification is saved with the Completed Task Card

Automated Data rule –Closed Repair Orders are review to see if the Document Type of Certification and repair details has been added to the event and that the lastest Certification has been added to the Part in Trax. Email is automatically sent real time for missing data

Manual Data review • •

Receiving Inspection Repair Audit Report • Technical Records does a 100% audit of HT/LLP and QA does a separtate spot audit of the records • The Engine and Gear Teams audit 100%.

Supporting the Aircraft return Process

FIGURE 5

The Certs come into the stores department where the part is received and where

they use zone scanning software to scan the part in, then take those documents and put them into the MRO system exactly where they are needed. There is also an option with the mobile device that if there is a single page Cert it can just be scanned and brought into that receiving process. The Part Certs become certified wrapped PDF’s in Trax and become integrated with the Aircraft/Part records. Having this detail in the system, connected to all of the supporting data avoids the whole process of collecting all of the paper certs and organizing them manually (No more multiple calls and rooting though boxes to find the certs). Now the scanning process is being done and everybody can see them and the data is in the system easily. Jazz is still keeping paper for a while until, probably, mid-2020 and we will likely keep Certs for perhaps three months until everybody is comfortable, and then they won’t be kept at all.

CHANGE MANAGEMENT

As with any of Jazz’s projects, there can be a great set-up, a perfect system but if there is not employee engagement, it will go nowhere. Jazz spends a lot of time on the shop floor making sure that projects are successful, getting feedback, running ‘Lunch and Learn’ events, checking several times a day to make sure that end users are not having problems. And that is done by the whole team: IT, Business Unit experts and whoever is needed to make sure that the project succeeds. There are trainers deployed who adapt their training as issues arise. In fact, this engagement and change management probably accounts for 25 percent of any Jazz Airlines project. Change management is one reason that this project has taken two years after the lessors first declared that they wanted everything electronic, but it is worth the time to get such an important project to work.

BENEFITS

Having implemented the new process, Jazz and Trax undertook a review of the application and, out of that review, were able to identify some clear benefits. • Aircraft Lease Agreement — No DFP requirement; • Records Inventory — Reduced paper records (One year of Log books still required); • Records review — Digital in Trax A/C records portal; • Discrepancy resolution — performed prior to Lessor review; • Prepare final records — reports and DFP in Trax A/C records portal; • Present to Lessor — provide customer access to Trax A/C records portal; • Final aircraft delivery — signed reports (PDF) printed from Trax A/C records portal. Having created that record, we were very pleased to note the progress that had been made. In one sense, this is another ‘rinse and repeat’ case: we’ve seen it before, it is an easy one.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 42

CASE STUDY: JAZZ AVIATION

when increasing numbers of operators are using these types of tools, any changes by leasing companies will be quickly understood by all of their lessees. So that is a brief look at how Jazz Airlines has implemented digital lease returns and all the values that have flowed from this great program.

JOHN HENSEL

John has worked at Jazz Aviation for over 25 years in Aircraft MTC, Process Improvement/ Sigma, and his current position as Director Business Systems Integration. He has worked with Line/Heavy MTC, Manager of Reliability, Manager of CRJ Fleet Management, Manager of MTC Planning, and Manager of MTC Control. He also has overall responsibility for IT systems for the Aircraft Maintenance division.

SAVINGS

This is what everybody wants to know; how much has been saved? Jazz expects to see a 60% to 80% saving on the whole process and that works out to about $100,000 per aircraft in savings. Not only will Jazz save but it will be able to provide better documents to the lessors so that they also can save costs. • Consultant cost — 60% reduction due to digital records, better audit functions and prior organization; • Logistics cost — 80% reduced space requirement due to offsite lease return activity; • Cost of human errors and additional workload — 80% reduction due to better visibility of records exceptions in Trax A/C records portal and nil paper records; • Additional maintenance and last minute part replacement cost — target at or below 1% additional maintenance and part replacement cost due to better visibility of records exceptions in Trax A/C records portal; • Cost of additional documents request from vendors — Part certs, BTB trace, AMOC, etc.;

• Aircraft records storage cost — 100% reduction in

offsite storage cost. Notwithstanding the above, the big savings, the real savings are in the manpower. For instance, from having previously had three consultants working on lease returns, the airline will be going down to one. But that isn’t all; there are also the people from the Business Units who have to be diverted to assisting on lease returns. Also, automation can remove tasks that no longer need to be done. Jazz is now looking at the next lease return and that will be used to identify all the holes that will have to be filled. Furthermore, Jazz is already fifty percent electronic, but for airlines that are currently all paper, the savings will be even greater. We can look at the paper process with task cards and nonroutines and that alone amounted to $500,000 a year in savings. Of course, different leasing companies have different requirements and it can even be the case that different aircraft from the same leasing company might be subject to different conditions. But all of those variations can be built into the system as it applies to each unit. And hopefully, AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 43

JAZZ AVIATION

Jazz is a Canadian regional airline with 4,500 employees and a fleet of 116 Bombardier aircraft of various types serving 81 destinations in Canada and the United States. The airline operates approximately 700 Daily Flights carrying 30,000 passengers each day. Over 11.1 million passengers were carried in 2018.

TRAX

TRAX provides comprehensive software solutions designed to cater to all aspect of aircraft maintenance management. With almost 190 customers, TRAX is a global provider of aviation maintenance mobile and cloud products. The eMRO and eMobility products support digital signatures, paperless Workpacks and manuals, RFID-capability for logistics, Biometric security, offline capability for mobile apps, web-based applications and the ability for users to work anywhere with easy access to real-time information. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO: HOW I SEE IT

ALLAN BACHAN

HOW I SEE IT:

Improving systems adoption Allan Bachan VP, Managing Director, MRO Operations, ICF.

ecently, over lunch, I was talking with a close friend about experiences with a new MRO IT system which his company had implemented just over four years ago. It was interesting that there was no excitement in his voice at any of the ‘wonderful things’ they had since achieved. Thisfrom the individual who managed one key workstream with a team of eight during the implementation. He was then full of zeal for the future He said that in just three months after go-live,

the project team was formally disbanded, and everyone was absorbed back into the operations. There was no formal structure for continuous improvement, change management and adoption. He believes that the system is now only forty percent utilized after all that time. I wonder how many M&E and MRO organizations are in that same situation? It reminds me of when I first got into aviation maintenance in the nineteen eighties. In Technical Records, we updated aircraft utilization and AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 44

Allan is a Vice President at ICF with 32 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

maintenance events in hard cover Aircraft Logbooks; created a forecast of inspections and component removals from Kardex cards; and, every day, filed away hundreds of pages of Work Orders and compliance documents in cabinets and boxes. There was an MRO computer system which was installed more than three years before I joined. Only one ‘terminal’ for the mainframe was in the Technical Records office and all six Records resources shared this ‘terminal’. The only tasks done on that machine were to input aircraft flight times

AIRCRAFT IT MRO: HOW I SEE IT

“Perhaps it is time to take a comprehensive look at all your MRO business processes and how they are enabled with your technology tools. Identify what you have not adopted very well and aggressively pursue the opportunities to optimize” for eighteen aircraft and updating letter check accomplishments. This same system was also in use at a few US majors and managing a combined fleet of more than six hundred aircraft at the time. No Kardex. Hmmm… Less than ten percent of the system — judging from the total ‘transactions’ available — was in use after almost three and a half years. That was thirty-two years ago. I made a commitment and formed a team. In six months, the Kardex cards were gone and our use of the computer system was up by fifty percent. Needless to say, our efficiency and productivity were increased and all our internal ‘customers’ realized big gains in their organizations: more real-time and decision support information was readily available on their desktops, in the hangars, at the line stations and in the shops. The biggest gains were in the Maintenance Planning and Reliability Management functions. So, every company has a story to tell. What’s yours? Have you explored everything in your MRO IT toolkit? What are you refusing to let go? What do you not understand? Who else are you involving? Not all performance improvement initiatives and mechanisms need a physical entity within the organization to function properly. As a matter of fact, it is more of a

mindset. Like Emergency Response Teams and Reliability Committees within Technical Operations; there can be assigned roles, with defined communication protocols and dedicated tools which contribute to a Center of Excellence or a Competence Center. It is a level of awareness and consciousness which is fully acknowledged and embedded into your fabric of managing daily operations and objectives. MRO IT management must be seen as a core piece of the Technical Operations toolkit. It is not uncommon to see this overly delegated to IT departments which focus on status quo as it would with any other software. For far too long, maintenance organizations have been just living — not thriving — with their supporting IT systems. Essentially applying Band-Aids as issues arise. Perhaps it is time to take a comprehensive look at all your MRO business processes and how they are enabled with your technology tools. Identify what you have not adopted very well and aggressively pursue the opportunities to optimize. For now, that how I see IT. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ FUTURE EDITIONS

Book a FREE one hour consultancy session with Allan Your chance to take advantage of expert and experienced advice. Allan is available for free one-to-one Skype consulting sessions. These free consultancy sessions typically cover: • An overview of your current M&E / MRO Systems and processes. • Particular problem areas unique to your company and best practice advice on how to overcome these problems. • Expert advice on any new projects or systems you are looking to implement. • An overview of industry M&E systems best practices and how these could benefit your company. • Your chance to ask Allan any burning questions you may have or discuss particular projects. How to book your FREE one hour consultancy session: contact Alllan on email: allan.bachan@icf.com or call: +1 469 467 4421 quoting ‘AircraftIT Free Consultancy Session’

M&E / MRO System Health-Check Program The Aircraft Commerce Consulting and ICF Consulting M&E / MRO System Health-Check program partners our experts with an airline’s or MRO’s key M&E systems team to provide additional resources and guidance, supporting the best results within the business’s processes and goals, and tailored to each company’s requirements. It can include: • A benchmark comparison of current M&E / MRO systems and processes against best practice industry standards. • An outline of how to optimize current processes and systems to drive greater efficiency. • How to remove paper, whiteboards and spreadsheets. • An evaluation of how new technologies (paperless, mobile, predictive M&E, etc.) can be leveragedto improve efficiency. CLICK HERE FOR MORE DETAILS

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MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 35 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO Solutions

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly, 2Fly

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

2MoRO Solutions is a software development company dedicated to the Aviation market. Our teams are located in America, Europe and Asia. We work with partners and resellers in 20 countries. Our solutions are operated in 24 countries and are available in 5 languages. We have been providing cost-effective software to large aviation players as well as small and medium size enterprises for 12 years. We offer a panel of software to fit any types of aviation companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters or Safran Group but also by many aircraft operators, airlines or independent MROs. We are proud of our 95% retention rate achieved over twelve years of operation thanks to a superior customer service. 2MoRO Solutions works mainly on a fixed-price base and is ISO 9001 certified for aviation software development, maintenance and support.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

Aero One® and Aero-Webb® are certified by SAP® and complement their ERP solutions for aviation and MRO needs. 2Fly® is our cloud solution to reduce emergency AOG, mitigate human error and facilitate continuing airworthiness management. BFly® is a new way to create customized software for aviation and enables users to design personalized screens, workflows and business processes.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 46

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DIRECTORY

AeroSoft Systems

Aerostrat

AirInt’ Services

AMC Aviation

W: www.aerosoftsys.com T: +1 905.678.9564 E: sales@aerosoftsys.com

W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com

W: www.airintservices.com T: +33 6 14 39 81 55 E: mlopez@airintservices.com

W: www.amc-aviation.fr T: +33 6 33 27 80 38 E: contact@amc-aviation.fr

Location: Ontario, Canada; Miami, FL, USA; Austria

Location: Seattle, USA

Location: Bordeaux & Paris (France)

Location: France and Dubai

NAME OF PRODUCT MARKETED • DigiMAINT, DigiDOC, WebPMI/DJM

NAME OF PRODUCT MARKETED • Aerros

NAME OF PRODUCT MARKETED • Cabin App, RFID Tags App, Cargo App

NAME OF PRODUCT MARKETED • iCare AMS, iCare SMS, iCare iTech

KEY BUSINESS/SOFTWARE AREAS • Maintenance and Engineering Management • Digital Document Content Management • Business Intelligence Reporting • Business 2 Business transaction interface • Interface to Financials / Flight Operations

KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules

KEY BUSINESS/SOFTWARE AREAS • Cabin Maintenance • Data Management & Analytics • Digital Solutions & Mobility • Safety Equipment Inventory (RFID)

KEY BUSINESS/SOFTWARE AREAS • Full Operator / independent CAMO management • Full Operator / independent AMO/MRO management • Full Logistics / Purchase Management • QA Conformity and SMS management • Costs and invoicing management

AeroSoft Systems Inc. is unique in MRO IT, born in 1997 out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO IT system. Strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively. Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

AirInt’ Services is a French aviation software provider created in 2012 and specializing in developing digital maintenance solutions for Airlines & MROs. Involved in aircraft cabin maintenance for more than 10 years, AirInt’ Services, with offices in Bordeaux and Paris, is exclusively focusing its activities in the aircraft maintenance industry. At AirInt’ Services, we strongly believe that, in a challenging aerospace environment where competitivity and performance are always more important, having the modern and adequate tools to perform your missions are key to success.

With 20 years of experience, AMC Aviation is an EASA CAMO PART-M, EASA PART-145 and Cosulting company. We offer an important range of services to airlines and leasing companies such as Maintenance support, engineering services, airworthiness management, civil aviation trainings, software solutions and flight operation services. Our Moto is “Your sucess is our comitment”

Today, several major Airlines, MROs and OEMs are daily using our solutions to realize and facilitate their maintenance activities. We are proud to serve them and support their digital transformation with the best tools available on the market.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 47

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DIRECTORY

APSYS

Aviation Intertec Services

The Boeing Company

CaseBank Technologies

W: www.apsys-airbus.com T: +33 (0) 5 61 30 99 00 E: gesine.varfis@apsys-airbus.com

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.casebank.com T: +1 (905) 364-3604 E: slightstone@casebank.com

Location: France

Location: Canada, Thailand, India, Greece

Location: Over 65 locations around the world

Location: Brisbane, California; Toronto, Canada; Austin, Texas; Brussels, Belguim

NAME OF PRODUCT MARKETED • AMASIS, IBIS, Simfia and Simlog

NAME OF PRODUCT MARKETED • RAAS & RAAS Express

KEY BUSINESS/SOFTWARE AREAS • Consulting Services • Enterprise Risk Management • Digitalization and Analytics • Airline and MRO Excellence • Maintenance and Risk Management Solutions

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program

NAME OF PRODUCT MARKETED • ChronicX, Spotlight • ATP Maintenance • ATP Operation Manuals • ATP Libraries

As an Airbus subsidiary APSYS serves customers worldwide in determining leading risk management standards in close cooperation with our customers.

AIS’s RAAS system is a best-of-breed M&E solution for the evolving operator, MRO and CAMO. Our solution is 100% browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading paperless functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android /Windows tabletbased EML, electronic maintenance status board, centralized document library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting

KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis

Deeply rooted in aerospace engineering, the company’s experts are involved throughout the entire lifecycle of an aircraft from design to in-service operations guaranteeing reliable and safe aircraft operations (Product Assurance & Safety). APSYS supports its customers in achieving highest security standards for their operational and Information Technology to reduce vulnerability, making sure that clients have state of the art tools and processes established to manage attacks and threats (Product Security). On behalf of customers, APSYS has defined and implemented processes and tools for controlling technical, human and operational risks. With more than 450 employees APSYS supports the aerospace industry, but also the defense, transportation and energy sectors.

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Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 48

CaseBank Technologies Inc., a Division of ATP provides troubleshooting, reliability and defect trend analysis, so engineering and service teams can accelerate equipment repair, increase uptime, reduce warranty costs and enhance product support and performance. ATP is focused on maximizing the value of aircraft and aviation operations by providing tools, information and insight that optimize aircraft availability and operational compliance. Over 40+ years in the aviation industry ATP has developed expertise in managing and analyzing content for maintenance, operations, and compliance. ATP adds value through smarter reference content and historical documentation, integrated into decision support, productivity and advisory services to deliver efficient operations. The ChronicX® innovative solution for detecting and managing recurring aircraft defects, identifies, consolidates, and ranks recurring/chronic defects to uncover hidden trends. It employs advanced NLP and fuzzy logic to analyze PIREPS and MAREPS and generate ‘clusters’ of potential recurring defects to help prioritize costly and critical problems.

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DIRECTORY

CloudCARDS

Comply365

Commsoft

Conduce

W: www.cloudcards.ie T: +353 (0) 61748767 E: sales@cloudcards.ie

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

W: www.commsoft.aero T: +44 (0) 1621 817 425 E: nsg@commsoft.aero

W: www.conduce.net T: +44 333 888 4044 E: info@conduce.net

Location: USA

Location: Tiptree, Derby, Norwich, Gatwick, UK; Australia; India

Location: Nuneaton, Warwickshire

NAME OF PRODUCT MARKETED ProAuthor (XML-Based Authoring Solution) Electronic Flight Bag (EFB) Digital Briefing Document & Communication Manager Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • OASES

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

Location: Limerick, Ireland

NAME OF PRODUCT MARKETED • CARDS (Civil Aviation Remote Delivery System) • AMS (Asset Management System) KEY BUSINESS/SOFTWARE AREAS • Aircraft Asset Management • Aircraft Delivery and Re-delivery Management • Aircraft Annual Inspection Management • Aircraft Project Management • Aircraft Technical Services CloudCARDS Ltd. an aircraft delivery and asset management software provider, formed in Ireland April 2013, has an experienced team of aviation experts working together to seamlessly deliver its exceptional software products to both Airlines and Leasing Companies around the globe. The long-term objective in CloudCARDS Ltd. is to dramatically reduce the cost of aircraft asset management and improve the oversight the owner and operator has on the asset. CARDS® — Civil Aircraft Remote Delivery System is a software platform designed to financially manage the asset and fully project manage the technical review, aircraft physical & records audit. AMS — Asset Management System is designed to manage the day-to-day management of the asset including utilization, maintenance reserves, alerts, forecasting, invoicing and reporting. All CloudCARDS Ltd. products are securely built using the latest cloud based technology. After all, your aircraft operate in the clouds, so why not manage them there too?

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KEY BUSINESS/SOFTWARE AREAS XML-Based Authoring Solution (ProAuthor) Electronic Flight Bag (EFB) Digital Briefing Flight Release Document Mgmt. and Distribution Platform Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

KEY BUSINESS/SOFTWARE AREAS • User Friendly: for all levels of expertise • Excellent Support: full support throughout the product life cycle • Scalability: can grow with your business • Cost: low ‘cost of ownership’ • Security: proven security OASES from Commsoft covers all aspects of aircraft maintenance for airlines and third-party maintainers including: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation. Also, check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring, and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log/cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 49

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DIRECTORY

CrossConsense

EmpowerMX

EXSYN Aviation Solutions

Flatirons Solutions

W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

Location: Frankfurt Germany; Heusenstamm Germany

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com Location: Frisco TX, USA

Location: Amsterdam

Locations: Europe, Asia, USA, Middle East

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

NAME OF PRODUCT MARKETED • Avilytics, TITAN

NAME OF PRODUCT MARKETED CORENA Suite

KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Aircraft Reliability Management solution • Predictive Maintenance solution • Robotic Process Automation • Data Migration • Consulting Service

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.

TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

NAME OF PRODUCT MARKETED • CROSSMOS KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-the-art methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

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KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)) EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 50

DIRECTORY

Honeywell

IDMR Solutions

IFS

Laminaar Aviation InfoTech

W: https://aerospace.honeywell.com T: +44 1344 656000 E: John.Bradshaw@Honeywell.com

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Location: Germany, UK, USA

Location: New York/Tel Aviv

W: www.ifsworld.com T: + 613-576-2480 E: AndInfo@ifsworld.com

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Locations: 60+ Worldwide

Location: Singapore, Denver, Bangalore, Mumbai

NAME OF PRODUCT MARKETED • Vocollect

NAME OF PRODUCT MARKETED • InForm

KEY BUSINESS/SOFTWARE AREAS • Voice Solutions for MRO • Hands-Free, Eyes-Free MRO

KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs

NAME OF PRODUCT MARKETED • IFS Applications, IFS EOI, IFS Maintenix

NAME OF PRODUCT MARKETED • ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics

IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

Vocollect solutions deliver a new level of documentation and compliance in your maintenance and inspection operations. The use of voice in a Hands-Free, Eyes-Free manner enhances the documentation of standard operating procedures and provides the continuity you need to provide better consistency across your various locations.

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IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 51

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DIRECTORY

Lufthansa Industry Solutions

NVable

Orlando

Ramco Systems

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.orlandotechpubs.com T: +33 (0) 534 362 971 E: contact@orlandotechpubs.com

Location: Germany, Switzerland, USA

Location: Glasgow, UK

Location: France

W: www.ramco.com/aviation-suite/ T: +91 9677156327 E: cynthia@ramco.com

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

KEY BUSINESS/SOFTWARE AREAS Electronic Techlog Electronic Forms (Assessments) Document Management Operational Analysis Station Operational Compliance

KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publishing and Distribution • Web & Mobile & EFB document viewer

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers). It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 52

Location: 21 offices worldwide

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform. Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

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DIRECTORY

Rolls-Royce Controls and Data Services

ROTA.technology Inc.

Rusada

Seabury Solutions

Location: Germany, UK, USA, India, New Zealand

W: www.rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology

W: www.rusada.com T: 03333 440730 E: information@rusada.com

W: www.seaburysolutions.com T: +353 61 749 010 E: marketing@seaburymro.com

Location: Melbourne, FL USA and global

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

Location: Ireland; Argentina

NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications

NAME OF PRODUCT MARKETED • Envision

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Base Maintenance • Line Maintenance • Flight Operations • Materials Management

KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications

Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organizations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics.

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC, VisiumFUEL, VisiumAQD KEY BUSINESS/SOFTWARE AREAS • Equipment Health Management • Fuel Efficiency Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management Today, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

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KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

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The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface. Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

With our software products serving over 80 customers in 35 countries globally they are suitable for the largest to small / medium sized operations. Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organization can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 53

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DIRECTORY

Swiss Aviation Software

TRAX

Ubisense

Vistair Systems

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.emro.com T: +1 305.662.7400 E: sales@trax.aero

W: www.ubisense.net T: + 44 (0)1223 535170 E: GLOBALenquiries@ubisense.net

W: www.vistair.com T: 01454 550663 E: info@vistair.com

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

Location: Cambridge, UK; Denver, USA, Düsseldorf, Germany; Paris, France; Tokyo, Japan; Vancouver, Canada

Location: United Kingdom

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

NAME OF PRODUCT MARKETED • SmartSpace, enterprise location intelligence platform

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

KEY BUSINESS/SOFTWARE AREAS • SmartSpace Production Logistics Monitor • SmartSpace Asset Monitor • SmartSpace Audit & Compliance • SmartSpace Compliance Monitor

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software

KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control Swiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-theart maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, over 140 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide.

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• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 170 airlines using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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Digital transformation is driving a fundamental change in the Aerospace, Defence and MRO sectors. By focusing on their culture, processes and tools, companies will leverage new technologies to become smarter, more productive and lay the foundations for greater competitiveness in a digital world. Connecting manufacturing systems to real-world business process is fundamental to realising this vision and Ubisense’s SmartSpace provides a foundation platform for our customers’ Industry 4.0 strategy. SmartSpace enables OEMs and MROs to create a real-time digital twin of their environment, connecting activities to manufacturing, execution and planning systems, making real-world processes involving moving assets visible and measurable. Offering in-depth knowledge of the sectors in which it operates, Ubisense has long standing relationships with many customers across target markets including aerospace and defence, passenger and commercial vehicle manufacturing, communications and utilities. Since inception in 2002, we have built up a strong customer base including 6 of the top 10 Fortune 500 manufacturers, 9 of the leading 10 automotive manufacturers, 2 of the top 3 aerospace manufacturers and 5 of the major telecoms network operators around the world use our solutions including 3 of the top 4 in North America.

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AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 54

Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organization Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across multiple platforms and fleets. It provides a process for airlines to control the intellectual content of manuals, handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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WHAT’S IN THE OPERATIONS ISSUE? CASE STUDY: Digital efficiency in flight operations, safety and compliance

Florence Baudin, Legislation and Quality Representative, Luxair and Santiago Mesa, Sales Executive — Aeronautical Engineer, Web Manuals How a sophisticated digital document management software system was designed to author and centrally store documents and manuals to distribute the most up-to-date digital versions across multiple devices and even into different EFB solutions.

CASE STUDY: Optimizing Statistical Contingency Fuel at Lufthansa Cargo

Michael Lingemann, Fuel Efficiency Manager, Lufthansa Cargo and Delyan Savchev Data Scientist, Honeywell In this case study Lufthansa Cargo outlines its use of big data, along with formulas and calculations, to optimize contingency fuel for each flight and to ensure that every variable can be incorporated in any decision on contingency fuel.

Click here to read

CASE STUDY: Using Big Data to drive efficiency at Volotea Jordi Garcia, Operations Engineering Analyst A319, Volotea Volotea uses the latest big data and digital technologies to transform its fuel efficiency program allowing the airline to analyze and identify the most relevant opportunities for fuel savings from all flight data, and improve overall operations.

NEW: SOLUTIONS IN PRACTICE

Real life essential five minute case studies Achieving Operational Efficiency at SAS via a Fully Supported Document Management Solution Carina Dahlqvist, Publishing Manager at SAS Group Operations outlines the benefits of implementing a fully supported document management solution for the maintenance, publication and distribution of flight operations manuals at SAS.

VENDOR FLIGHT LOG

Francois Chazelle shares the motivation to improve fuel performance and the technology behind the solutions from Safety Line In the latest of our Q&A pieces, Francois Chazelle, Partner & CCO, Safety Line completes his ‘Vendor Flight Log’ for Aircraft IT. Plus News and Operations Software Directory

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