Aircraft IT MRO V9.4, Winter 2020 by aircraftit

CASE STUDIES: WESTJET • USA JET AIRLINES SOLUTIONS IN PRACTICE: KAEMS WHITE PAPER: IATA • ICF

WINTER 2020 • V9.4

Digital efficiency for WestJet’s engineers The benefits of moving from legacy paper to digital document management

USA Jet adopts Digital assets need digital signatures digital systems Moving into a paperless world

Using data that modern aircraft deliver

After the COVID pandemic IATA has a plan for the re-start

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS: EXSYN • TRAX • MRO SOFTWARE DIRECTORY

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COMMENT Aircraft IT MRO: the pandemic has brought the whole sector together in tackling immediate challenges and preparing for future changes

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2020 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

hat a strange year this has been. OK, that is an understatement but 2020 has been so different from previous years that any of us have ever experienced that it needs no hyperbole to distinguish it. In fact, it might just be that a cooler and more practical approach is what is called for. That has certainly been the case with MRO IT developers and vendors, and with industry trade bodies and regulators. They have been working on both helping aircraft owners to cope with the current pandemic and, more importantly, as we hope to approach the end of the immediate crisis, with the changes that will be necessary in the post-COVID world. The result has been a mixture of new solutions but, just as importantly, the realization that some solutions that were previously considered as ‘one-day’, ‘nice-to-have’ capabilities, are now ‘need-to-have’ solutions. In particular, ideas such as going paperless and having mobility that were already making steady inroads to the sector are now seen as key components in a post-COVID, low contact world. That includes the use of remote support for implementation and in-service support for MRO IT solutions. Working as part of an industry that is all about travel and transport, MRO IT has harnessed the latest technologies to ensure that service levels can be fully met without so much need

for personnel to travel in person to the delivery point. In this issue, we have a great case study from USA Jet about the implementation of an e-Signature initiative and the many benefits that has delivered in efficiency and cost management. A further and equally valuable case study is about how WestJet moved its manuals and content from a paper-based to a digital system with the benefits already delivered from that step into the future. There is also an excellent Solutions in Practice from KAEMS, an MRO start-up, about how they selected and implemented an MRO IT solution for the back-bone of their business right from the start. Allan Bachan offers some great insights on realizing the full potential from digital aircraft by making sure that they’re managed with the digital systems already available. Then Iryna Khomenko from IATA does a super job of explaining how regulators, OEMs and operators have combined to ensure the sound management and maintenance of currently parked fleets and the steps that will be needed to ensure their safe return to service. There are also informative Vendor Job Cards from EXSYN Aviation Solutions and TRAX, our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’. Aircraft IT MRO: insights into the technology and how it can address challenges today and tomorrow. Ed Haskey

AIRCRAFT IT MRO • WINTER 2020 • 3

ENDURING SUPPORT Boeing understands the importance of unity. That is why we are standing by our customers with comprehensive lifecycle services designed to support confident decisions in these challenging times. And it is why we are committed to working together with our entire industry and doing everything we can to support its continued recovery. boeing.com/services

AIRCRAFT IT MRO: V9.4

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

32 CASE STUDY: Equipping Engineers at WestJet for operational efficiency James Homeniuk, Manager of Technical Standards and Audit Compliance with Lindsay Steffler, Analyst, Technical Standards and Audit at WestJet How WestJet made the transition from a legacy paper-based documentation system, with all of its challenges, to a new digital document management system with the benefits that has already delivered.

36 CASE STUDY: Making the change to paperless at USA Jet Pete Sasson, Project Manager, USA Jet / Active Aero USA Jet’s innovative e-Signature adoption. Best practice advice for a successful implementation is detailed along with the advantages such as: cost benefits, and faster turnaround from sign-off to quality review.

44 WHITE PAPER: Managing digital assets with digital systems Allan Bachan, VP, Managing Director, MRO Operations, ICF Given the digitally rich, data rich and connected aircraft of today, it seems odd that we are not making anywhere near the best use of those capabilities and functionalities when we manage digitally enabled aircraft with traditional systems.

52 SOLUTIONS IN PRACTICE: Doing things right from the start An interview with Mr. Park Won, VP & Head of Operations at Korean Aircraft Engineering Maintenance Services (KAEMS) How a new MRO start-up KAEMS selected an MRO IT solution appropriate to its needs, how the solution was implemented and what benefits have been realized as a result of the project.

56 VENDOR JOB CARD: EXSYN Aviation Solutions Rob Vermeij shares the continuing drive for improvement that underpins EXSYN’s success In the latest of our Q&A pieces, Rob Vermeij, Head of Operations at EXSYN Aviation Solutions, completes his ‘Job Card Log’ for Aircraft IT.

58 WHITE PAPER: IATA Industry Restart Plan Iryna Khomenko, Manager, Operational Efficiency, IATA TechOps Much of the global airline fleet is currently grounded in response to the fall in traffic volumes caused by COVID-19; however even parked, aircraft need to remain airworthy and be capable of a return to service.

66 VENDOR JOB CARD: TRAX Maureen Coletta shares the drive to always be at the cutting edge of technology that makes TRAX successful In the latest of our Q&A pieces, Maureen Coletta, Business Development Manager, TRAX USA Corp., completes her ‘Job Card’ for Aircraft IT.

68 MRO Software directory A detailed look at the world’s leading MRO IT systems.

AIRCRAFT IT MRO • WINTER 2020 • 5

NEWS & TECHNOLOGY

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Web Manuals grows customer base by 25% in 2020 More than 300 aviation businesses worldwide now use Web Manuals to digitize their manuals and regulatory documentation, an increase of 25% since the start of the year. The surge in document digitization in 2020, announced in late September, is being led by the US, with over 100 stateside companies now using Web Manuals. Krister Genmark, Director of Operations Americas at Web Manuals said: “A number of factors have contributed to the rising demand for document digitization. Firstly, the trend towards business aviation, specifically charter flights as a way of safely travelling has increased this sector of our customer base, now accounting for just over 10% of our all our customers. Secondly, drone use has substantially grown during the pandemic, with the necessary regulatory information meaning efficient document management was needed. Thirdly, the demand for air freight has increased the number of cargo operators requiring support.” Following the success of the company’s freemium package which was offered to all new customers to support aviation businesses during April to August, in September 2020 Web Manuals also launched a freemium service for aviation start-ups to boost innovation as the industry emerges from the COVID-19 crisis. Krister Genmark added: “Our industry needs to support each other in order to strengthen and grow post-COVID. We are encouraged that many of our freemium customers are now enjoying the long-term benefits of digitization and we are keen to aid new businesses starting out in aviation. With border restrictions and regional regulations constantly changing, we expect the role of digitization to remain important as aviation businesses strive to stay compliant at all times whilst rebuilding.”

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Global Crossing Airlines selects TRAX eMRO Global Crossing Airlines is an airline that is looking toward aviation’s rebound and has decided that now is the right time to launch a modern, efficient charter passenger and cargo airline catering to tour companies, other airlines, sports teams, and clients requiring 150-seat aircraft for transportation. Known as Global X, the operation is now being certified in the U.S. as a part 121 Flag carrier. Starting with an Airbus A320-200 aircraft, the company plans to grow a fleet of 20 passenger A320s and 10 cargo A321s. It has just signed an agreement for the conversion of five A321 passenger aircraft to freighter and plans to acquire four A321s from a major European airline. Global X recently combined its business with Canadian carrier Canada Jetlines and now includes them as a subsidiary alongside Global Ground Team. Part of their vision is to create a major base

operation at Miami International Airport with an 80,000 square foot hangar complex, and a training center with full motion simulators and training devices. Global X plans to re-launch Canada Jetlines with scheduled services from Canada’s Toronto Pearson and Montreal Trudeau to leisure destinations in the Caribbean and its second hub at Atlantic City, New Jersey. With its ambitious plans to expand over time, Global X announced at the start of October 2020 that it had selected the TRAX eMRO solution to put itself in a strong position for productivity and continued growth. Chris Toro, VP Tech Ops, stated, “We evaluated every MRO software system in the market and chose Trax because of the system’s flexibility to handle all of our operations and planned rapid growth”. About TRAX: TRAX provides comprehensive

software solutions designed to cater to all aspect of aircraft maintenance management. With over 185 customers, TRAX is the best-of-breed global provider of aviation maintenance mobile and cloud products in the market today. TRAX products support digital signatures, paperless Workpacks and manuals, RFID-capability for logistics, Biometric security, offline capability for mobile apps, webbased applications and the ability for users to work anywhere with easy access to real-time information.

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Leading global helicopter OEM trusts Ramco Aviation In mid-October 2020, Global Aviation software specialist Ramco Systems announced that it will implement its flagship aviation software Ramco Aviation M&E MRO Suite V5.8 for a leading helicopter OEM, to digitally transform its global MRO operations. Ramco will implement its unified enterprise application containing modules for Engineering, Maintenance, Supply Chain, Safety Compliance, MRO & Part Sales and Mobility for Warehouse and Mechanics. Ramco Aviation Suite will enable high productivity and automation of MRO Operations by moving away from manual recording of data and enabling access to real-time information. The application will ensure high efficiency with its next generation capabilities like straight through processing, mobility, hub-based architecture and secured technology. The system also enables Task

card digitization with electronic signature capability to achieve paperless operations with dual authentication. Virender Aggarwal, CEO, Ramco Systems, said, “Having gained the confidence of seven of the top ten Heli-operators, this win puts us on the front foot to lead the Heli MRO segment. We are thrilled to add a leading helicopter manufacturer to our growing clientele. Our focus on delivering digital transformation with quantifiable results continues to gain the trust of clients, globally. This has been possible because of the steadfast focus we place on Innovation and infusing our application with AI, ML, Chatbots, User based personalization and more.” Ramco Aviation Software is trusted by 24,000+ users to manage 4,000+ aircraft globally. Accessible on cloud and mobile, Ramco Aviation

Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircraft-on-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence and Machine Learning based solutions, powered by cool new features such as digital task cards, offline capability, chatbots, mail bots, HUBs and cognitive solutions. With 80+ Aviation organizations onboard, Ramco is the solution of choice for top heli-operators, leading defense and multiple MROs around the world. About Ramco Systems: Ramco is a next-gen enterprise software player. On the Innovation front, Ramco has been focusing on moving towards Active ERP leveraging Artificial Intelligence and Machine Learning. Read the full story on Aircraft IT Website

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Bees Airline takes off with AMOS Bees Airline is a new start-up airline in Ukraine and announced in late November 2020 that it has selected AMOS to support their business. One could almost say “selected AMOS again”, since the users all know AMOS very well. “Happy customers are key to us and their word-of-mouth marketing is invaluable. Welcoming AMOS users back into the community since they opted for AMOS again in a new business context makes us very proud,” stated Ronald Schaeuffele Scherer, CEO of Swiss-AS. The current difficult market environment seems to be made for start-ups – Bees Airline being one of them. The ‘start-up-tailored’ offer Swiss-AS proposed for this industry newcomer was the dealmaker. Operation of the start-up will commence in early 2021 and relying on a renowned and well-known system will help Bees Airline to achieve

their operational goals. The two aircraft in their fleet were already managed in AMOS. Therefore, an AMOS-to-AMOS data transfer is required, which proceeds smoothly due to the AMOS standard transfer programs being available. This combined with the extensive and up-to-date AMOS knowledge of the users leads to the expectation that Bees Airline will go live with the AMOS Airline Edition in the shortest possible time.

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The newest member of the community will implement AMOS ‘as-is’, without any customerspecific software changes and fully rely on the proven best-in-class processes that come with AMOS. About Bees Airline: Bees Airline is a Ukrainian airline that was founded in 2019 in Kiev and is currently undergoing certification by the State Aviation Administration of Ukraine. The carrier plans to start operations at the beginning of 2021 with two B737 aircraft. Their ambitious expansion plan foresees that the fleet will double within only six months. The airline’s base airport will be Kyiv Sikorsky Airport. Initially, the carrier will operate non-scheduled flights, and later scheduled operations will be added to the route network. The airline has quite ambitious plans for the development of its own route network.

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ADSOFTWARE strengthens its market position in the Defense Industry HELI UNION choses AD SOFTWARE to support the 12 AS365 of the French Navy. The solution will support all airworthiness, maintenance and supply chain activities of the operator.

In 2019 the French Navy issued a bid for the lease of 12 AS365 Helicopters over a 10 years period. These operations will last until the new H160 is finalized and delivered in 2028. It was announced in early December 2020 that this bid was won by Héli-Union and Defense Conseil International. The cooperation between HELI UNION and Defense Conseil International (DCI) was made possible thanks to the highly secured infrastructure developed by AD SOFTWARE. A strong requirement in the light of the high-risk nature of the missions that these aircraft will face. AD SOFTWARE has built a strong experience in this difficult environment through contracts with the French Interior Department and military operators. Thanks to this experience AD SOFTWARE was able to offer a solution matching

this extremely demanding specification. With this success, AD SOFTWARE furthers its market share in the Defense industry, demonstrating its ability to compete with the largest international companies that usually hoard Government contracts. Jonathan Cosson, Deputy General Manager of HELI UNION explains how: “in 10 years AD SOFTWARE know-how evolved to the level of the best solutions on the market while remaining a reliable partner at our service”. As for AD SOFTWARE’s CEO, Frederic ULRICH, he is “thrilled to start this new project with one of our historic customers. HELI UNION believed in AD SOFTWARE 10 years ago when we first started our partnership, we were able to make the most of this collaboration to build many features and modules dedicated to the civil and military market, bringing our solution to the forefront of what the market has to offer today.” AD SOFTWARE is a leading supplier of CAMO/MRO software solutions for civil and military, helicopter and fixed wing operators around the world. Established in 1998 the company has more than 60 customers in 40 countries. The AIRPACK software suite supports 1600 aircraft and 600 helicopters with 1600 daily users. The aircraft manufacturer ATR also benefits from AIRPACK.

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NEWS & TECHNOLOGY

Introducing AviationDW by CrossConsense AviationDW is a product by CrossConsense. It is a managed data warehouse, tailor-made for use with a backend system, e.g. AMOS. A data warehouse is a component of traditional business intelligence, allowing the generation of key performance indicators (KPIs) and data analysis based on historical data. AviationDW greatly simplifies KPI creation based on MRO System data. To this end, it provides easy-to-understand database schemes allowing business end-users to explore data without implementing complex logic. The application favors the use of existing in-house reporting and visualization tools. Simply connect to AviationDW with common solutions like Microsoft Power BI, Tableau, AWS QuickSight or other BI tools to directly benefit from existing knowledge and capabilities. AviationDW in collaboration with one of the

aforementioned BI tools gives the customer the ability to visualize data in an interactive intuitive way to delve deeper into the data with a targeted approach. Behind the scenes, the AviationDW data transformation jobs are running to prepare raw backend MRO system data for easy access. Whether one is interested in how many valves were replaced in which kind of AC at one special station or simply needs to know the delay duration in minutes for a single station. This data is all in the customer’s MRO System but with AviationDW CrossConsense provides a product that makes this data easily accessible and analyzable. Connection to the customer’s MRO System is as safe as it gets. Data is exported by the MRO System and sent to AviationDW. The users can set filters according to their needs and the full control over all data export activity stays with the customer.

AviationDW has been developed and will steadily be improved together with Condor Flugdienst GmbH and DC Aviation GmbH which are also the first companies that will use the product. As it is their philosophy, CrossConsense strives to enhance and expand the functionalities of the tool together with its valued customers. INTERACTIVE Click here for full product details

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NEWS & TECHNOLOGY

IFS helps Marshall Aerospace & Defence Group scale its global defense manufacturing and service business Industry solution from IFS supports digital transformation program across the enterprise and empowers 1,700 Marshall staff in the UK, the Netherlands and Canada To ensure visibility and control over mission-critical business processes such as manufacturing and maintenance, repair, and overhaul (MRO), international defense manufacturer and service provider Marshall Aerospace and Defence Group announced in early November 2020 that had turned to global enterprise applications company IFS for a comprehensive enterprise applications platform. UK-headquartered Marshall is a leading provider of managed services, integrations, and technologies for the global aerospace and defense (A&D) sector. Having embarked on a group-wide initiative to increase agility, competitiveness, and profitability, the company needed an enterprise applications suite that could scale with its manufacturing line of business and at the same time eliminate information silos and process inconsistencies across its divisions and sites. INTERACTIVE Click here for full product details

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NEWS & TECHNOLOGY

Following a competitive bid process, Marshall selected IFS Applications™ 10 as it offered comprehensive and robust support for its complex project and composite manufacturing business, together with an MRO solution for heavy maintenance for its Hercules C-130 and other aerospace & defense customers. By standardizing processes with IFS, Marshall is able to monitor and analyze all business data from a centralized location while benefiting from a modern platform for support activities. The IFS solution is used throughout the value chain, from the first contact with customers to estimating, planning, project management, production, shipping, MRO and in-service support activities. The company also leverages the IFS platform to manage all suppliers and contractors and to address the complex trade control requirements particular to the international defense industry. “For more than a century, Marshall has been entrusted with delivering state-of-the-art products and services to some of the largest and most respected organizations in the global defense space,” said Marshall Aerospace and Defence, Interim CEO, Gary Moynehan. “We have reached this privileged position by adopting new technologies, constantly looking for ways to improve, and challenging the status quo. Leveraging the robust, industry-specific capabilities of the IFS solution, we are becoming more agile, competitive and profitable, allowing us

to accelerate our enterprise performance as we continue to grow globally.” Scott Helmer, President of Aerospace & Defence, IFS, added, “We are proud to be helping Marshall cement its solid reputation for product and service excellence. IFS’s continued investment in A&D business solutions is paying dividends for companies like Marshall, who are looking to increase efficiencies and enhance decisionmaking. We look forward to remaining in close collaboration with Marshall and to continuing our mutually beneficial partnership.” About Marshall Aerospace and Defence Group: Marshall Aerospace and Defence Group is one of the largest independent aerospace and defense companies in the world, delivering innovation and excellence in engineering, support solutions and services in the air, on land and at sea. Since 1909, the business has been valued for its integrity, performance and customer focus which has been demonstrated through their many innovative solutions and ability to deliver on time and to cost. Marshall Aerospace and Defence Group specializes in the conversion and modification of military, civil and business aircraft, alongside defense vehicle engineering and shelter manufacture. Capabilities of the business include engineering design, manufacture, test and the provision of personnel, training and advice, whilst providing maintenance, integration and product support. AIRCRAFT IT MRO • WINTER 2020 • 17

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Sapura Technics goes live with AMOS On the 29th November 2019, Sapura Technics obtained its first Part 145 provisional approval from the Civil Aviation Authority of Malaysia (CAAM). In parallel, the company signed for the AMOS MRO Edition to take advantage of the latest AMOS pure MRO features in order to manage its line and base maintenance activities. Started in January 2020, this new AMOS implementation project consolidates Swiss-AS’ presence in Malaysia and the APAC region. Sapura Technics represents a new-born star in the region’s MRO market, and working in a close relationship with their young and motivated team was an exciting and productive way to focus on the key success factor and the potentials of AMOS in their pure MRO business. “The commitment of the Sapura Technics’ project team during these difficult times deserves full

recognition and respect. At all times during the implementation, the project team remained focused on their ultimate objective to successfully implement AMOS within time and budget. Sapura fully embraced the performance of online sessions such as ‘Virtual Instructor-Led Training’, which, in part, helped them to navigate the challenges presented by the Covid-19 crisis.” said Ronald Schaeuffele, CEO of Swiss-AS After a six-month implementation phase, Sapura Technics successfully went ‘live’ with AMOS release 19.6 on the 1st of July 2020. The completion of this milestone enables Sapura Technics’ supply chain and commercial department to use AMOS productively in their day-to-day operations. It also opens up the AMOS system to the engineering and planning end users for the definition of detailed customer requirements and work instructions, and the facility and resources planning operations respectively.

It is expected that the first heavy maintenance check to be carried out by Sapura Technics will be in the next quarter, assuming that there will not be another major wave of the current COVID-19

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NEWS & TECHNOLOGY

pandemic. As agreed with the customer, this launch event will see Swiss-AS’ AMOS APAC team providing its on-site support at Sapura Technics hangar facilities located at Senai International Airport – provided the easing of the travel restrictions to Malaysia is realized. “We are excited to have the AMOS system ‘live’ on time despite the current global pandemic. Starting with AMOS from the outset as a new MRO, allows us to embark on industry best practices utilizing new applications and big data technologies, such as paperless MRO, delivering fastest turn-around time of aircraft base maintenance. Other than the expected efficiency in the areas of planning and production, the MRO system will allow faster response time to market for quotations and the digital advantage of sending and receiving packages from our customers in electronic format” Syahril Shariff of Sapura Technics, said, announcing the implementation at the end of

September 2020. After a period of stabilization, Sapura Technics will launch the implementation of AMOSmobile to equip its mechanics with a functional platform that supports daily line and base maintenance paperless activities. With this fully integrated AMOS add-on, staff has access to live data and is given the chance to record all activities directly at the aircraft, without having to go to the office. About Sapura Technics: Sapura Technics Sdn Bhd (a subsidiary of Sapura Resources Berhad) was formed in late 2018. The aircraft MRO services company is located in Senai Intl Airport, Johor, Malaysia, and provides commercial aircraft MRO line and base maintenance services for Boeing B737 series and Airbus A320 family aircraft types. Sapura Technics expects to obtain approvals from various other authorities over the next year to cater for the regional market. Read the full story on Aircraft IT Website

ASQS announces latest new recruit: Ruan Nel At the beginning of October 2020, ASQS announced that Ruan Nel is joining the sales team as regional sales and training officer in North America and will support local air operators and maintenance facilities. He has spent many years working as Safety and Quality Manager for one of ASQS’ customers and therefore brings a wealth of knowledge and industry experience to the sales team. Ruan knows IQSMS very well and is committed to support existing regional customers and provide training to new customers in the North American region. Based in New Brunswick, he will closely work with our customer support agent, Christine, who will be based in Calgary by the end of this year, to extend our service network and be the person of contact on Canada’s east coast. AIRCRAFT IT MRO • WINTER 2020 • 19

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NEWS & TECHNOLOGY

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In mid-November 2020, Global enterprise software specialist Ramco Systems announced that its ‘Mechanic Anywhere App’ has been successfully implemented at Conair Group Inc., boosting the Canadian specialty aircraft operator and aerial firefighting service provider’s efforts to revamp its maintenance procedures. Ramco’s Mechanic Anywhere App has enabled Conair mechanics to track maintenance progress, request for materials and component replacements, report discrepancies as well as digitally sign off work cards in real-time. As a result, its fleet managers can better track maintenance statistics, enabling more

AIRCRAFT IT MRO • WINTER 2020 • 20

accurate budgeting, all under a unified dashboard. Headquartered in British Columbia and founded in 1969, Conair is the world leader in specialty aircraft operations, delivering a comprehensive range of purpose-engineered, aerial firefighting, multi-role aircraft and services worldwide. Conair flies 8,000 to 12,000 aerial firefighting flight hours with over 70 aircraft each year and has operations in Canada, USA, France, and Australia. Designed to be accessible on mobile, ‘Anywhere Apps’ reduce transaction time significantly during Aircraft on Ground (AOG) conditions and during critical aircraft turnarounds, ensuring better safety. The upgraded software has provided Conair’s Quality Assurance (QA) team with the flexibility to audit digital maintenance documents from anywhere, anytime, thereby completely arresting data loss.

NEWS & TECHNOLOGY

Sandy Treagus, Chief Financial Officer, Conair, said, “We have trusted Ramco for improving our operations for many years now, and are pleased to take another step towards digital transformation with them. We recently celebrated our first year of going completely paperless in our operations, and it could not be achieved without Ramco’s support. They have provided training to our team, as well as massive revamps of our procedures and manuals to ensure a thorough transformation. We look forward to many more years of partnership ahead.” Virender Aggarwal, CEO, Ramco Systems, said, “We are pleased to be able to add value to Conair by further improving productivity through our software. Our focus on delivering seamless user experience via simple and easy to use applications, is proving to be a game-changer. The recent approvals from Transport Canada are a testament to Ramco’s focused efforts in offering electronic maintenance and e-signature. Together, Conair and Ramco have

initiated the digital wave by leveraging the latest technologies that will not only help Conair in improving their productivity but also underscore our track record in the aviation industry.” Ramco Aviation Software is trusted by 24,000+ users to manage 4,000+ aircraft globally. Accessible on cloud and mobile, Ramco Aviation Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircraft-on-ground (AOG) conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence and Machine Learning based solutions, powered by cool new features such as digital task cards, offline capability, chatbots, mail bots, HUBs and cognitive solutions. With 80+ Aviation organizations onboard, Ramco is the solution of choice for top heli-operators, leading defense and multiple MROs around the world. Conair Group Inc. (Conair) is the world leader in

specialty aircraft operations, delivering a comprehensive range of purpose-engineered, aerial firefighting, multi-role aircraft and services worldwide. Conair manufactures modified RJ85, Q400AT, and Q400MR aircraft for use in aerial firefighting and transporting people/cargo in support of emergency response operations. INTERACTIVE Click here for full product details

Fly into the future Now is the time for airlines of the world to eliminate the paper tech log. Isn’t it time you consigned paper to the bin? Start your future today: +44 (0)333 888 4044 www.conduce.net • info@conduce.net Conduce HPH 0915.indd 1

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05/08/2015 14:46

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De Havilland Canada chooses IFS to integrate its Value Chain De Havilland Aircraft of Canada Limited (De Havilland Canada) announced in early October 2020 that it is rationalizing its application landscape and replacing 300+ legacy business applications with an extended enterprise resource planning (ERP) platform from IFS. IFS Applications™ will be deployed in the cloud at De Havilland Canada’s facilities in Toronto and will support operational processes including sales and order management, manufacturing, materials management, procurement and finance, and aftermarket support. “We chose IFS because of its impressive qualifications in the global aerospace and defense sector as well as the comprehensive nature of its technology,” said Anca Preda, Vice President, Information Technology, De Havilland Canada. “By unifying our entire operations on the IFS stack we will get full control and transparency across mission-critical processes including sales, project manufacturing, materials management, procurement, finance, all the way through to aftermarket service. All using out-of-the-box, fully integrated functionality. This is a significant investment by De Havilland Canada that will help us increase efficiency and effectiveness while offering even more value to our customers.” “Concluding an extensive bid process, IFS was selected among other

reputable ERP solutions,” said Scott Helmer, President, IFS Aerospace and Defence (A&D). “De Havilland is a beacon in the aerospace sector and we are thrilled to be joining their journey of transformation and development. Our product offering has been tried and tested over decades by some of the largest and most demanding organizations in the A&D sector, making us the ideal partner for any business looking to optimize its make-to-order or make-to-stock operations and seamlessly integrate it with project management, finance, CRM, supply chain, service and beyond.” The solution will be implemented by IFS partner Tsunami Tsolutions.

INTERACTIVE Click here for full product details

REMOTE ASSISTANCE FOR AVIATION MRO Collaborate, diagnose and solve maintenance issues with remote technicians and experts in real-time. IFS REMOTE ASSISTANCE: READ ABOUT IT

https://ifs.biz/remotemro

AIRCRAFT IT MRO • WINTER 2020 • 22

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About IFS: IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of their people and solutions, together with a commitment to delivering value to every one of their customers, has made IFS a recognized leader and the most recommended supplier in the sector. Their team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. About De Havilland Aircraft of Canada Limited: With its acquisition of the Dash 8 aircraft program, Longview Aviation Capital has proudly relaunched De Havilland Canada, one of Canada’s most iconic brands. De Havilland Canada’s portfolio includes support to the worldwide fleet of Dash 8-100/200/300/400 aircraft, as well as production and sales of the Dash 8-400 aircraft. With its low carbon footprint and operating costs, industry-leading passenger experience and jet-like performance, the Dash 8-400 aircraft, which seats up to 90 passengers, is the environmentally responsible choice for operators seeking optimal performance on regional routes.

INTERACTIVE Click here for full product details

R1 Airlines Takes Off With RAAS

In early December 2020, Canadian operator R1 Airlines announced that it will relaunch operations with a view to rapid expansion, and has selected RAAS from AIS to support this growth strategy. After an in-depth review of the industry’s leading solutions, R1 chose RAAS on the strength of AIS’ experienced and efficient implementation team, ease of use for smaller initial user groups, and cost-effective scalable pricing model. RAAS also fully enables mid-term objectives spanning a range of work flow efficiency enhancements including inter-systems integration, paperless solutions, and LLP thrust category features. Read the full story on Aircraft IT Website AIRCRAFT IT MRO • WINTER 2020 • 23

aviationintertec.com | 807.625.9260 | info@aviationintertec.com

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DRF Luftrettung goes for AMOS One integrated system for a highly diversified fleet

In early December 2020, Swiss-AS was pleased to announce the recent contract signature with DRF Luftrettung, one of Europe’s major air rescue companies based in Germany, regarding the license and implementation of AMOS. Over recent decades, DRF’s Part 145 scope of work, number of staff and facilities have constantly expanded. The company growth brought many challenges with it. To face and tackle these, the company performed an extensive processstreamlining project in which context the maintenance software was also reviewed. The legacy software was implemented in the 1980s and with the company wide review it became evident that a new maintenance software was inevitable. The AMOS MRO Edition convinced the DRF with its rich functionality. Considering DRF’s very varied

fleet, having one common and highly integrated system will surely help the customer to have at any time a clear and complete overview of their fleet maintenance requirements and activities. The project was kicked-off in October. Swiss-AS will staff the project mainly with German speaking employees for a smooth project communication.

Swiss-AS celebrating its success with helicopter operators

In recent years, Swiss-AS has added many new functions for helicopter operators, while the AMOS rotary wing customer base has also increased considerably and now counts eight companies. Currently, five AMOS implementations are running in parallel at helicopter operators. By selecting AMOS, DRF will not only be able to manage a mix of fixed and rotary wing aircraft in a fully integrated system, they will also be able to

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • WINTER 2020 • 24

utilize functions that are far more critical for rotary wing aircraft, such as the Counters in AMOS. Being especially able to create and customize an unlimited number of counters will allow DRF to accurately track multiple parameters on the aircraft and components and in turn manage their maintenance requirements. As their fleet can have regular mission configuration adaptations, AMOS functions such as Configuration Definition and Configuration Control ensure that all related effectivity driven events are updated accordingly.

AMOS — the best fit for helicopter operators

When the first customer of Swiss-AS, the Swiss Air-Rescue (Rega), signed for AMOS in 1992, the foundation was laid for ensuring that AMOS complied with the special requirements of the

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helicopter maintenance industry by providing dedicated functions in the system only relevant for helicopters, such as: • Vibration monitoring to identify early stages of helicopter component degradation; • Dynamic counter options to optimize maintenance control and performance; • Complete suite of engineering requirements to control the helicopter specific maintenance needs; • Management of extensive pooling contracts; • Mission logic (individual system capability set up aligned to the types of missions flown); • In-depth effectivity rule logic to track fleet uniformity or customer preference. DRF Luftrettung can fully rely on AMOS due to AMOS not being in any way limited to specific helicopter types, but covering the wide range of different helicopter OEM requirements. “We are convinced that AMOS is the perfect match for DRF Luftrettung. The fact that the very first AMOS

customer was also an air rescue company — who still relies on AMOS after almost 30 years — reflects the versatility of AMOS to cater for the unique needs of rotary wing as well as fixed wing aircraft,” stated Ronald Schaeuffele Scherer, CEO of Swiss-AS. About DRF Luftrettung: The DRF Group with its headquarters in Filderstadt is one of the largest air rescue organizations in Europe. In 2019, the group carried out a total of 40,738 missions. The crews at 14 of the 35 HEMS (Helicopter Emergency Medical Services) bases in Germany, Austria and Liechtenstein are on standby 24/7, and eight HEMS bases provide helicopters with rescue winches. In all the group operates about 60 helicopters and two Learjets. The Austrian ARA Flugrettung with two HEMS bases was integrated into the DRF Group in 2001, and the Northern HeliCopter GmbH (NHC), which provides air and water rescue services, was acquired in 2019. Furthermore, DRF Luftrettung is

also a member of the AP³ Luftrettung network with its HEMS bases in Balzers/Liechtenstein. In addition, DRF Luftrettung also brings back patients from abroad with its own ambulance aircraft. For the continuous expansion of its vitally important tasks, the non-profit air rescue organization depends on financial support. Today, DRF e.V. is already supported by well over 400,000 sponsors. About Swiss AviationSoftware and AMOS: AMOS is a comprehensive, fully-integrated MRO software solution being developed and distributed by Swiss AviationSoftware. Swiss-AS, a 100% subsidiary of Swiss International Air Lines has more than 190 customers worldwide and belongs to the industry-leading MRO software providers. Our loyal customer base includes pure operators of all sizes, major low-cost, regional and flag carriers, large airline groups and MRO providers. In the Americas and in Asia, AMOS is distributed through a partnership with Lufthansa Systems. INTERACTIVE Click here for full product details

Airlines. MRO. OEM. Defense. www.empowermx.com

Intelligent MRO Software Suite for the Airline and Defense Industry that improves Operational Efficiency, Real-time Collaboration, and Profitability. AIRCRAFT IT MRO • WINTER 2020 • 25

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INTERACTIVE Click here for full product details

AIRCRAFT FLEET VIEW Aircraft Fleet View App: developed for airlines ■ always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■

marketing@crossconsense.de

CrossConsense.com

Wizz Air uses Aircraft Fleet View from CrossConsense At the end of November 2020, Wizz Air signed a contract with CrossConsense to implement Aircraft Fleet View. Aircraft Fleet View is a Progressive Web App that gives the user an always up-to-date view on the airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. At Wizz Air, Aircraft Fleet View will be used by pilots as well as by the management. It is meant for everyone who wants to get a general overview over the status of the fleet. Users who do not have the time or the knowledge to dive deeply into the MRO backend system will be presented with the most important information regarding a single aircraft, a range of aircraft or the whole fleet. Diogo Reu, Senior Manager Digital Maintenance and Partners Management at Wizz said: “We decided to implement Aircraft Fleet View to allow our teams, in particular Flight Crew to always have the latest status and condition of the Aircraft prior to any flight allowing a better preparation. The app also allows our Operations Control Center to be always aware of any new technical or operational constrain raised due to technical issues with the Aircraft with live information. Furthermore, the App provides a live status of our fleet which can be checked at any time by

AIRCRAFT IT MRO • WINTER 2020 • 26

the team for a full overview of the Aircraft condition.” Heiko Holm, Chief Operations Officer at Wizz added: “We are happy to extend our cooperation with CrossConsense keeping the focus of becoming one of the greenest Airlines in Europe aiming at a full paperless operation and we see the Fleet App as one more step in that direction. Since being established in 2002, CrossConsense has always thought from the perspective of the user. They are not pure IT geeks, and it is exactly that which characterizes their services and products. Thus, they distinguish themselves from most of the specialists for the implementation of solutions. they can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. The team know a customer’s job as if it were their own. And customers will feel that immediately. CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (app that that gives you an always up-to-date view on your airline’s fleet status), ACSIS (tool for predictive maintenance) and AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in). Read the full story on Aircraft IT Website

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Web Manuals serves new territories with Australian and Canadian libraries Web Manuals, a leader in aviation document digitization solutions, announced at the end of September 2020 that it is continuing its expansion into new territories with the addition of Australian and Canadian libraries to the Web Manuals Store. Under an existing agreement with web-based safety, quality, and risk management solution Advanced Safety and Quality Solutions (ASQS), customers operating in Canada and Australia will now have access to relevant regional digitized regulations. The regulations are packaged as Compliance Libraries and made available on a user’s Web Manuals platform, where customers can create controlled links to Transport Canada or the Australian Civil Aviation Safety Authority. The links also reflect in ASQS’ Intuitive Quality and Safety Management System (IQSMS), allowing for

significant time savings during the auditing process. Krister Genmark, Director of Operations Americas at Web Manuals, said: “We continue to work hard to build our community and expand Web Manuals globally, supporting the customers we have in 58 countries. The addition of our Australian and Canadian libraries will provide aviation businesses at both sides of the globe access to regional digital documentation that makes staying compliant much simpler and improves safety.” Günther Schindl, managing director at ASQS, said: “Today ASQS supports more than 200 aviation organizations globally through IQSMS, which, integrated with Web Manuals saves customers valuable time and makes the regulation amendment tracking process far simpler. We’re pleased that through this partnership, even more organizations,

Krister Genmark, Director Of Operations Americas, Web Manuals

particularly those operating in Canada and Australia, can benefit from our service.” INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • WINTER 2020 • 27

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only supplier of 2 MRO ‘best of breed’ plus

Offering DigiPLAN, DigiREPORTS, Analytics and B2B for DigiMAINT and WebPMI MRO systems. Our DigiDOC CMS is agnostic of MRO with proven integration with any competitors’ system, in addition to our own. iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

Eastern Airlines takes off with AMOS

In early December 2020, Swiss-AS was glad to reveal that Eastern Airlines, based in Pennsylvania, USA, has selected AMOS as their MRO software to support their fleet of twelve B767 and B777 aircraft. The AMOS Airline/ MRO Edition will allow Eastern Airlines to take full advantage of the deep functionality of AMOS over the broad scope of maintenance processes that the company performs. Eastern also opted for a fully AMOS cloud hosted model with AMOS running on a PostgreSQL database which falls in line with their corporate IT policy to keep internal IT effort to a minimum and increase cloud

AIRCRAFT IT MRO • WINTER 2020 • 28

environments across all platforms. “Having the pleasure to welcome Eastern Airlines to the AMOS Community is a big step forward for Swiss-AS in the highly competitive US market. It is great to play a part in supporting growing airlines to become efficient and we look forward to support Eastern on their journey,” stated Ronald Schaeuffele Scherer, CEO of Swiss-AS. This rapidly growing US carrier will embrace AMOS best-practice processes as their new standard for maintenance activities. The team is highly motivated to use AMOS to transform their work life and focus on efficiencies and

NEWS & TECHNOLOGY

productivity whilst ensuring the highest safety and quality standards are adhered to. In addition, the airline opted for AMOSmobile/EXEC. The fact that AMOS has an integral mobile solution was a significant reason why Eastern chose the system. With this fully integrated AMOS add-on, the maintenance staff will have direct access to live data and enable them to record all activities directly at the aircraft in real time – paperless.

Project running despite COVID-19 restrictions

The implementation project already started in July this year. Due to the highly demanding business sector that Eastern operates in, the project approach is designed to be lean and swift. Swiss-AS and Eastern are both working hard to manage through the current pandemic environment without having a significant negative impact on the project, while the focus is clearly on safety and efficiency. The detailed implementation project plan recognizes the reduced opportunity for travel with a focus on virtual training sessions and remote working by the whole implementation team. Steve Harfst, President and CEO of Eastern Airlines, said “In supporting our growth and our commitment to providing safe, on-time and reliable air transportation, Eastern is taking steps to ensure that we provide our team with the tools and services they need to serve our customers. The addition of AMOS and its mobile applications will help Eastern meet that goal.” Eric Couvreur, VP Maintenance and

Engineering of Eastern Airlines, added “Eastern is very excited about the implementation of AMOS. The system has greatly increased our ability to control the maintenance, material, quality and engineering functions. We are planning to use the system to its full capability when implementation is complete to include AMOSmobile. The cloud environment is the way forward and a goal for Eastern across all platforms. With AMOS, we have joined many of our peers in reaching this goal for aircraft maintenance operations. We are happy to have aligned ourselves with a powerful partner and look forward to our combined growth.” About Eastern Airlines: Eastern Airlines, LLC (Eastern) was originally founded in 1926. By 1930, Eastern grew to become one of the “Big Four” domestic airlines, where it would remain for the next several decades. As a carrier with a legacy of pioneering new routes, Eastern Airlines returned to the skies in 2020 for its next adventure as the first scheduled carrier to be certified in the United States since 2007. Eastern is a US-Part 121 flag air carrier operating wide-body, long-range aircraft with scheduled domestic and international flights as well as passenger and cargo authority. Eastern is headquartered in Wayne, Pennsylvania and operates a fleet of twelve Boeing B767 and B777 series passenger aircraft. The airline focuses on nonstop-only flights to underserved markets across the globe. Read the full story on Aircraft IT Website

NAVBLUE signs cooperation agreement with Electronic Logbook provider Ultramain In mid-November 2020, NAVBLUE and Ultramain Systems signed a cooperation agreement to integrate Ultramain Electronic Logbook (ELB) into NAVBLUE’s Electronic Flight Bag (EFB) applications. ULTRAMAIN ELB replaces aircraft paper flight logs with an easy-to-use, touchscreen interface that speeds communication between cockpit crews and ground maintenance teams. ULTRAMAIN ELB enables faster turnaround times, so aircraft spend more time in the air and less time on the ground. NAVBLUE’s Electronic Flight Bag (EFB) includes an Electronic Flight Folder application in the cockpit and a ground tool which manages the workflow between OCC systems and the on-board applications. It covers all mission data required for a flight, including archiving of any reporting and associated data. Airlines are constantly looking for integrated solutions to facilitate their daily operations and this cooperation agreement will allow them to have their EFB and ELB solutions in the same platform. “We are very excited about what this agreement means to the aviation community”, said John Stone, Vice President of Product Management for Ultramain Systems. “Products contained within NAVBLUE’s Electronic Flight Folder and ULTRAMAIN ELB already operate in the hands of common customers, it’s a natural conclusion that the two products should be interoperable. Through both purposeful technical advancement and unforeseen worldly events, the aviation industry will react to the need for digital products and the efficiencies they bring. The partnership will evolve the flight deck ecosystem with best in class digital products. This agreement will allow users to seamlessly navigate, and data to freely flow, between NAVBLUE’s EFB and ULTRAMAIN ELB providing a more streamlined flight deck workflow. This will be a game changer in the industry.” Juergen Thevenin, Head Of Business Development & Partnerships at NAVBLUE said: “I am pleased to see NAVBLUE and Ultramain Systems joining forces to bridge flight operations and maintenance applications in a seamless interface. Integration and data exchange will simplify user experience and push innovative features such as automated performance update depending on aircraft technical status.”

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NEWS & TECHNOLOGY

Smart Aviation Maintenance Solutions Chooses RAAS

Springer Aerospace Returns to RAAS

In early December 2020, Smart AMS, a fast-growing Canadian maintenance, repair and overhaul (MRO) organization, announced that it has selected RAAS as the best fit to improve productivity, increase scalability and minimize overheads. The experienced management team at Smart AMS recognized the value of RAAS features for MRO facilities, including multiple customer and customer-specific MPD control, customer and consignment inventory and stores control, scan labor input for job-specific time accumulation, and customizable report outputs. The introduction of streamlined RAAS workflows together with a browser-based implementation and paperless capabilities will provide a solid foundation for Smart AMS’ continued success. About Smart Aviation Maintenance Solutions: Smart AMS is a Transport Canada Approved Maintenance Organization (AMO) that provides technical services to support all aspects of aircraft maintenance, repair and overhaul (MRO). Located in Toronto and Montreal, Smart AMS provides a one-stop maintenance, technical support and parts solution that helps customers meet their operational goals.

Springer Aerospace announced in early December 202 that it has selected RAAS as its M&E software solution, laying a solid foundation for both existing maintenance programming and future growth. RAAS is well-suited to realize objectives spanning a range of work flow efficiency enhancements, including inter-systems integration and aspects of AIS paperless solutions. MRO-Friendly features such as customer and consignment inventory management, scan labor input for job-specific time accumulation, and customizable report outputs are also a natural fit. Improved productivity and accuracy while minimizing overheads made RAAS by AIS the clear choice. About Springer Aerospace: With over 40 years of experience, Springer Aerospace provides a full spectrum of aircraft maintenance services for regional and fleet turboprop aircraft, from modifications and avionics to heavy check maintenance and complete overhauls.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • WINTER 2020 • 30

MISSED AN ISSUE OF MRO?

CLICK ON THE COVER TO FLY BACK IN TIME NOW… CASE STUDY: COPA AIRLINES • JAL ENGINEERING • FL TECHNICS • AMP • SOLUTIONS IN PRACTICE: CLOUDCARDS

MARCH-APRIL 2020 • V9.1

JULY-AUGUST 2020 • V9.2... The COVID issue

Zero delays and 100% on time operations are the goals at JAL

Mobile and paperless M&E to achieve the ultimate in reliability

Copa Airlines harnesses the power of M&E mobility A successful transition to the Cloud

CASE STUDY: APLUS • WHITE PAPERS: RAMCO SYSTEMS & ICF • IFS • SOLUTIONS IN PRACTICE: SEABURY SOLUTIONS

Virtual Reality training at FL Technics Mechanics readied for the future

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS • HOW I SEE IT • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V9.1 MARCH-APRIL 2020

CASE STUDY COPA AIRLINES • JAL ENGINEERING FL TECHNICS • AMP SOLUTIONS IN PRACTICE CLOUDCARDS

AircraftIT 2020 Survey: Covid-19

Its effects and how IT is responding

SEPTEMBER-OCTOBER 2020 • V9.3

Aviation Maintenance and Covid-19

How digital technology can help

Digital drives efficiency at APLUS

Digital journey and bottom line benefits

CASE STUDIES: ETIHAD AIRWAYS • EAMS • ATSG WHITE PAPER: IATA HOW I SEE IT

Doing better in a post-Covid world ETL and e-Signatures

Reduce the ‘No Fault Found’ rate

Using data to keep track and improve performance

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARD • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V9.2 JULY-AUGUST 2020 CASE STUDY RAMCO SYSTEMS & ICF • IFS SOLUTIONS IN PRACTICE SEABURY SOLUTIONS

Etihad Airways uses big data From e-enabled aircraft to predictive maintenance

Modernizing MRO IT at ATSG

Multiple airlines into one system

A better view of processes for EAMS A paperless and digital solution

IATA on digital maintenance

An update on the latest progress

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS: SEABURY SOLUTIONS • RUSADA • ROTA • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V9.3 SEPTEMBER-OCTOBER 2020 CASE STUDY ETIHAD AIRWAYS • EAMS •ATSG WHITE PAPERS IATA

CASE STUDY: WESTJET

The Power of Personalized & Targeted Distribution for WestJet Engineers James Homeniuk, Manager of Technical Standards and Audit Compliance with Lyndsay Steffler, Analyst, Technical Standards and Audit, share WestJet’s switch to a digital content management solution

AIRCRAFT IT MRO • WINTER 2020 • 32

CASE STUDY: WESTJET

estJet is a Canadian airline operating a large domestic and international network with a fleet of Boeing 737, 767 and 787 types as well as Bombardier Q400 aircraft. This is the story of how the airline realized it needed to update its documentation management and then went about the process of implementing that update.

COMPLEX OPERATIONS & CUMBERSOME PROCESSES DECREASE PRODUCTIVITY

WestJet has a complex operation. The Tech Ops team supports three airlines under the WestJet organization with policies and procedures specific to different fleet types. This makes the documentation revision process, and the documents themselves, complex and hard to navigate. As a result, there were two problems to solve: • One: find a way to streamline the publication, approval, and distribution processes; • Two: find a way to provide the Aircraft Maintenance Engineers (AMEs) with easier access to their documentation as well as navigation tools allowing them to locate specific information. The publication and distribution process was slowed down by procedures that had been created to support a paper-based environment. For example, revision requests were received on a paper form and before a change could be authored,

“Once the changes were incorporated, the content had to be reviewed and approved — again by multiple stakeholders. These physical processes made record keeping very complex and audits even more difficult” a physical signature was required from multiple individuals. Once the changes were incorporated, the content had to be reviewed and approved — again by multiple stakeholders. These physical processes made record keeping very complex and audits even more difficult. Once an update had been published, it was very challenging to identify and report who had complied with the update and who had not. So, to complete the distribution process, the read-and-sign method (which is the maintenance of compliance) needed to be more efficient. Upon publication, accessing information was just as challenging due to the physical distance between the aircraft and a desktop workstation. Aircraft Maintenance Engineers (AMEs) had to leave the aircraft (their point of work) and INTERACTIVE Click here for full product details

Sign, fly, verify.fly, verify. Acknowledge, Author, trace, demonstrate. Create, Manage and prove prove employee andfor operational Collect and compliance employees & compliance in one integrated, end-to-end manuals in one integrated, end-to-end platform. platform.

info@comply365.com AIRCRAFT IT MRO • WINTER 2020 • 33

CASE STUDY: WESTJET

“The first step was to set up electronic forms and workflows. These automated workflows send email notifications to each person identified along the process when it’s their turn to review or approve a content update. This allowed for digital tracing of requests, approvals, and feedback from content stakeholders.” SIMPLIFICATION AND AUTOMATION STREAMLINE CONTENT USE AND CREATION

walk to the desktop every time they needed to reference information. In addition, it was a struggle to navigate these documents to find the required information due to the basic filter and search features from within a PDF. AMEs needed to be able to access relevant information without spending any extra time remembering where something was or scrolling endlessly to search. These challenges were affecting the operation in extended turn times and it was obvious that a different approach needed to be taken.

The first step was to set up electronic forms and workflows. These automated workflows send email notifications to each person identified along the process when it’s their turn to review or approve a content update. This allowed for digital tracing of requests, approvals, and feedback from content stakeholders. The implementation of this solution alone has drastically sped up the publication process and removed paper from the equation. Once workflows were in place, the next step was to organize the content for a better user experience. Document libraries were customized, based on collections so users could only see the documents that applied to them. AMEs were provided with an iPad with the Comply365 app installed. The app has been really easy to use and AMEs have the resources they need at their point of work, which means, walking to and from desktop workstations is no longer required. In addition, the Comply365 app has provided the ability to target individual user groups with compliance notifications. Now the AMEs can receive their communications faster, and tracking compliance is no longer a challenge as it is automated. Through the utilization of ProAuthor, Comply365’s end-to-end document management solution, all documentation is being transitioned to an HTML output. This will allow all published material to be even more compatible with mobile devices. Once content has been transitioned, users will be able to filter it based on the specific fleet, model variance, or even equipment such as ‘type of engine’. They’ll also be able to search for key terms across the entire library rather than just the text itself in a single document. To continue to optimize the tool, communication catalogs are being developed with HTML filter and search

AIRCRAFT IT MRO • WINTER 2020 • 34

CASE STUDY: WESTJET

capability to house documents such as bulletins. These features are going to help the Tech Ops team to further personalize their own user experience and provide them with better support while they’re on the job.

PERSONALIZED & TARGETED DISTRIBUTION INCREASES EFFICIENCY, SAFETY & COMPLIANCE ACROSS THE OPERATION

As a result of these changes and the implementation, across the board, efficiency has increased. Content approvals are faster and easier; the rate of compliance has improved and, due to targeted distribution, everyone is able to navigate content faster without struggle. Overall, the downtime for aircraft has decreased and that is a huge value gained for the operation. Provisionally, because there’s less paper and checking to do, there is more time to focus on revisions and continue process refinement while preparing content for the full roll-out.

QUESTIONS AND ANSWERS

To further illustrate this case study and tie it to the real-life priorities of users, we have included a few actual questions that were asked of James and Lyndsay, during a recent webinar about the implementation, with their responses. Q: What feedback have you had from the engineers? A: That’s a good question. The feedback that we’ve had from the engineers since we’ve launched the Comply365© document distribution solution, over a year ago now, has been positive. When we started, we hosted a brief demonstration, and now, they support themselves quite easily on- or off-line; any time of the day or night. Once they understood the Comply365 features that allow them to navigate quicker and find the content that they are looking for, intrinsically it took over. They find things a lot faster and are now asking for more of the content that we haven’t yet transitioned. Q: What was the implementation like? A: The implementation at WestJet has been really successful. We did have to reverse engineer and heavily analyze our processes prior to adopting Comply365, but the guidance that the Comply365 organization provided was awesome and that was really important to us. Overall, we’ve found it very easy to transition our content into the Comply365 product, plus we’ve been able to distribute it very quickly and effectively to our front-line users (and we continue to receive positive feedback). Q: Are you planning to expand ProAuthor to Flight Ops and, if so, why? A: Actually, at WestJet our flight ops team introduced the EFB product from Comply365 more than three-years ago. Once we saw the opportunity to change

how we distributed content to front-line users (in our case, engineers) we wanted the opportunity to begin managing things differently. Since then, we’ve led the charge and introduced the ProAuthor product from Comply365. Now that Tech Ops has begun to utilize ProAuthor to author in XML and create the HTML output, we have become the team driving the change. The intention is to expand to Flight Ops and our cabin crew teams as they’re interested in following this same path and using the platform as we’ve structured it out.

JAMES HOMENIUK

James is the manager of Technical Standards and Audit Compliance. He has been in the airline industry for more than twenty years starting as an aircraft maintenance engineer, moving on to a maintenance supervisor and now currently as a lead. All of those years working on aircraft maintenance and repairs prepared James for his current role as a manager of technical standards and compliance. Understanding the challenges of the job has given James a unique perspective on how to best equip aircraft maintenance engineers through documentation and ensure they and the operation maintain compliance.

LYNDSAY STEFFLER

In all the years Lyndsay has been in the airline industry, she has written and worked with technical publications as well as many technical writers before taking on her current role as technical standards and audit analyst. She is also all too familiar with the challenges that technical publications departments face and how to make the most of the work they do for the airline.

WESTJET

In 1996, WestJet started with three aircraft and five destinations. Today, there are different aircraft types (Boeing 737, 767 and 787 models plus Bombardier Q400) in a 150 plus strong fleet flying more than 22 million guests a year to more than 100 destinations in North America, Central America, The Caribbean and Europe.

COMPLY365

Comply365 helps leverage digital content and technology for aviation manuals and more. The company provides a secure enterprise platform with a suite of mobile adaptive apps, creating a digital workplace giving users the agility, speed and intelligence they need to gain a competitive edge. Comply365 solutions, including software for aviation manuals, help companies streamline manual, time-consuming processes and make compliance and training easy. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • WINTER 2020 • 35

CASE STUDY: US JET AIRLINES

Making the change to paperless at USA Jet Pete Sasson, Project Manager, USA Jet / Active Aero, shares the challenges and advantages of implementing e-Signatures AIRCRAFT IT MRO • WINTER 2020 • 36

CASE STUDY: US JET AIRLINES

n this article I want to give you an insight into the experiences faced when implementing e-Signatures at USA Jet Airlines; ranging from the challenges we faced to the current status of the project, future plans resulting from the project and some notes about implementation projects that will, hopefully, help readers contemplating a similar program of change. A brief introduction to me: my background was in the United States Marine Corps before starting as a mechanic and moving on to become Director of Quality in a regional airline. From that I moved into IT which, in turn, led to me undertaking AMOS implementations including, quite recently at the time of writing, an implementation at USA Jet to move to e-Signatures and near-full paperless operations.

THE CHALLENGES

USA Jet was largely still using a paper-based system when I first became involved but was already a year into an AMOS implementation; however, things were not going as fast as they might have wished. One challenge they faced was that there was a lot of paperwork being sent to and from their stations but it was often getting lost with mechanics either not getting it off the aircraft or it might not have even made it onto the aircraft in the first place. The result of that was that maintenance jobs were being held up, they weren’t even managing to get sign-offs due on time; there was a lot of need to re-create paperwork or contact

“…there was a lot of paperwork being sent to and from their stations but it was often getting lost with mechanics either not getting it off the aircraft or it might not have even made it onto the aircraft in the first place.” mechanics. There was often an extended time between the sign-offs and the system update because people had to read the material, and then others were reviewing the paperwork: it ultimately led to lost time and productivity due to having to fix those paperwork issues. Change management was also a significant challenge because there were many departmental silos owing to the absence of clear or defined processes. It wasn’t clear who was supposed to do what, and that created infighting between departments and within departments. There was also a lot of user resistance to change. Much of the reason for that was that many staff members were in the older age range plus there was another significant group of younger staff but INTERACTIVE Click here for full product details

AMOS. AGAIN.

“ We are pleased to announce our partnership with Swiss-AS and the integration of AMOS Software. The Swiss-AS Team are great business partners and the launch has been seamless. We look forward to the maintenance efficiency and overall improved quality of inhouse planning processes that will come with this advanced implementation,“ President of USA Jet

USA Jet live with AMOS, the world-class M&E software solution. AMOS’s complete functional depth and scope was one of the prominent reasons USA Jet chose to partner with AMOS. By exploiting the potential of a fully integrated and functionally rich system, USA Jet expects to increase its efficiency and the quality of its in-house planning processes and at the same time, will decrease maintenance costs.

SWISS-AS.COM AIRCRAFT IT MRO • WINTER 2020 • 37

CASE STUDY: US JET AIRLINES

no-one in the middle age group. Operationally, there was not good fleet visibility as to where the aircraft were in their maintenance schedule and data management was virtually non-existent plus the inventory included a lot of inaccuracies because the paper system just could not manage it well.

CURRENT STATUS

Furthermore, each change was documented along with the results emanating from that change. Often with these projects in AMOS, there is a large volume of changes in settings and things that can be done: it’s very important that these changes are documented in as much detail as possible and that the results are regularly reviewed to ensure that there are not more issues being generated by the change.

AMOS Version 12 was launched at USA Jet on May 28 2019 And, on the next day, May 29, the airline was granted the OpSpec A025 from the FAA which allowed electronic signatures in the digital records keeping. That granting was based on demos given to the FAA on AMOS with all the business processes that had been developed beforehand. So, we’re currently utilizing the AMOS e-Signature functionality which gave us the opportunity to establish a hybrid system because, at that point, we weren’t ready technically to go full paperless. So all the sign-offs are completed within AMOS and then it goes through a records review, and once that’s finished the final document is printed out and maintained in a file system. The expectation is that USA Jet will go paperless in due course. Nowadays, inventory issues are a lot less than before with not many issues being experienced and, for those that are, they are of less severity. That is now maintained without the need for a paper-based system. And data issues have virtually disappeared.

FUTURE PLANS

HOW DID WE GET THERE?

HOW AMOS WORKS FOR USA JET

One thing that worked at USA Jet was that we created a separate AMOS Manual, allowing us to revise the AMOS manual without having to revise the GMM (General Maintenance Manual). That, in turn, gave us a separate place to list all of the business processes and systems. We also formed a dedicated AMOS team with sole responsibility for the quality of the AMOS implementation. Prior to that we had been trying to put the burden of responsibility on the departments and the department heads to produce the work that was required but that just wasn’t working for an organization of that size. We focused on the core processes: sometimes the project team had been getting into the weeds with trying to implement more than they could handle so the decision was taken to focus on just the core processes that were needed for the implementation. We broke out the things that were wanted later into phase two and phase three of the project. We also made sure to involve all the departments to increase communication, and we started holding workshops and sessions, where everybody came together, to break down some of those silos and get everyone working as a team. Another significant component was that everyone was held accountable: if someone was assigned work and they were responsible for completing it then they were held accountable for doing that… everything was done collectively.

AMOS was upgraded to the latest release on March 23 2020: now we’re planning a mobile device solution for inventory management using mobile devices that will aid in the barcode scanning of the bins and the material products in the store which will shorten the amount of time when people have to go to a computer workstation to use a keyboard and mouse to check inventory in and out. A further plan is to have full digital record keeping in less than two years and the implementation of AMOS Mobile in the same period. Looking further out, we’re considering an electronic TechLog having identified that would be beneficial and then another thing is we’re looking at our Heavy Maintenance Vendors and starting a conversation with them about establishing AMOS Data Exchange instead of exchanging heavy files of papers — usually done by email with PDFs that then get printed out. Finally, we’re considering Customer Reliability Reporting using the AMOS Report Designer software.

In figure 1 we have what we in USA Jet have called our Paperless Pie.

AMOS Mobile/Exec

Electronic Signature

Transfer WorkPackage

OEM Documents

Approval Control

User Authentication

Safety & Reliability Programs

Figure 1 — Paperless Pie

AIRCRAFT IT MRO • WINTER 2020 • 38

CASE STUDY: US JET AIRLINES

This paperless pie encompassed all the areas that we had to bring together, with e-Signature being one of them, to ensure that there was a paperless solution. There were also some regulatory considerations that we had to look at (figure 2).

REGULATORY CONSIDERATIONS

Figure 2

The figure shows regulatory issues such as the Advisory Circular that covers electronic signature. There are some ISO references that also talk about security of data. For readers who are interested in the technical side, there is some information in figure 3. It uses a Root Certificate with a public key and a private key set-up to ensure security.

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Customizations that worked for USA Jet

What really helped us getting our Ops tech and in getting the approval was that AMOS allows users, in the Wizards that they use, to customize the fields that will trigger the e-Signature set-up (figure 4) … CUSTOMIZATION THAT WORKED FOR US AMOS E-Signature Queue/History Customize the user-sign fields that will be the trigger

E-signed PDF/A files are saved to a Storage Device

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Figure 3

External

Figure 4

AIRCRAFT IT MRO • WINTER 2020 • 39

CASE STUDY: US JET AIRLINES

… and will prompt users to start entering their information to e-sign whatever task they’re doing. The figure includes some paperless aircraft operations information from IATA (figure 5.1).

Guidance Material I want to share valuable and easy to access information on the topic. I know that there are many industry working groups, and documents out there, but these are my personal main reference points. IATA is driving the “Paperless Aircraft Operations” initiative, you may have read the related article in Aircraft IT Magazine last summer. Their webpage contains many airline/MRO/Regulatory presentations and reference documents. For instance, a working group has put together an “electronic signature” regulatory check-list for you to download. These files and presentations are all public.

Guidance Material IATA Guidance Material content Value Propositions – Implementation of PAO:TO Safety, Quality & Compliance Metrics Operational Performance On-Time Performance Metrics Financial Considerations Cost Reduction Metrics Cost Increases Maintenance & Engineering Production Control Metrics Warranty & Performance Guarantee Metrics

More than 40+ metrics for your Business Case.

Aircraft Technical Records statistics

Record Storage & Environnent The Paperless Project - Statistics Aviation Paper Records - Statistics Record Formats Digitizing of Legacy/Historical Records Metrics – Record Storage and Environment Lessors and Lessees Re-Delivery Issues Legacy Leasing Contracts Metrics - Lessors Metrics – Lessees

Figure 5.3 •

Ref. source http://www.iata.org/whatwedo/ops-infra/Pages/paperless-ops.aspx

•

Ref. source http://www.aircraftit.com/MRO/Index.aspx

Guidance Material

Figure 5.1

There is a lot of information out there but IATA seems to have made the most advances in this field: they have a lot of guidance material including one looking at paperless; so they’re well worth checking for those readers who are embarking on this paperless course. There is a ‘Guidance Material for the implementation of Paperless Aircraft Technical Operations’ maintained by IATA and other guidance (figs 5.2 to 5.5).

Guidance Material Main industry challenges acc.to IATA: Ø The acceptance by regulators worldwide. Authorities have to endorse and approve various activities based on new technologies Ø The life span of the aircraft and its parts can be more than thirty years and regulations require records to be kept and to be available throughout that time. Ø The involvement of many stakeholders with significant commercial interests that rely on "paperwork“ to track parts, aircraft records and asset transfers. Ø The complexity of systems necessary to track and trace parts, combined with absence and/or ignorance of standards. Ø OEM’s are already delivering newer generation aircraft as paperless. The bigger issue lies with in-service aircraft.

Figure 5.2

IATA Guidance Material content How to Proceed Enabling Technology eSignature Mobile Technology Innovation Civil Aviation Authority Approval The Importance of Standards ISO Standards Impact Map ATA e-Business Standards Tips from a Paperless Organization Program Governance Define Success Criteria Aviation Authority Engagement End-of-Lease Considerations Areas of Cost Increase Process Change Considerations Benefits of Company and Industry Collaboration Technology Change Impacts Compliance Benefits Regulatory-Based Checklist Checklist Overview Checklist User Guide Acknowledgements

Figure 5.4

AIRCRAFT IT MRO • WINTER 2020 • 40

Mobile devices to make Mechanics more efficient at Line Maintenance transits.

Project Planning & Scoping input.

CASE STUDY: US JET AIRLINES

Guidance Material

KEEP UP WITH MRO IT DEVELOPMENTS

Electronic signature & recordkeeping Regulatory Checklist

Figure 5.5

IMPLEMENTATION STEPS

We used a combination of on-site support and virtual classroom training (figure 6) to accomplish this implementation.

Implementation steps

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AIRCRAFT IT MRO

Figure 6

We also used a dedicated Swiss-AS consultant for the duration of the implementation. AIRCRAFT IT MRO • WINTER 2020 • 41

CASE STUDY: US JET AIRLINES

SOME USEFUL TAKE-OUTS

As a result of our experience, we’ve come away with a few useful tips for implementation (figure 7).

Useful Tips for Implementation Process Workshops

•

Required to measure the impact change to your organization.

•

Predict scenarios and define the use-cases.

•

Track user task and responsibilities that are assigned during these workshops.

•

Acceptance Testing

•

Real-life working environment simulation.

•

Uses a limited group of end-users to perform daily activities.

•

Users will be required to document the results of each test to ensure all gaps have been identified.

Set the manual revision process in motion.

•

Training

•

Best develop simple training materials for the user base.

•

Provide specialized training for a small group of users.

•

Document the attendees at each training session.

•

Train on the process that were developed at the workshops.

Internal Audit

Necessary to ensure all hazards have been addressed by the associated business processes. • Verify the effectiveness of the implementation project. • Company Quality System should track the project during and post implementation. • Develop specialized audits specifically designed to review the critical project items

Figure 7

Process Workshops are needed to measure the impact of change on your organization, and that is where you’re going to identify all the gaps during the implementation. You’ll also do well to predict the scenarios and define the use-cases for it as well as track the user tasks and the responsibilities that are assigned during these workshops — remember we mentioned above that we held people accountable for the tasks they had taken on. Finally, you’ll need to set the manual revision process in motion. For Acceptance testing, it’s really important that users document what they are testing and the results of those tests so that the quality team can review them.

“Process Workshops are needed to measure the impact of change on your organization, and that is where you’re going to identify all the gaps during the implementation.”

During training it’s best to keep the training materials simple and focus on the core processes. And, again for accountability, it’s a good idea to document all attendees who are training at the training sessions in order to keep everyone honest. One very important piece would be the Internal Audit which is necessary to ensure that all the hazards have been addressed by the associated business processes. That will verify the effectiveness of the project. It’s a good idea for the quality team to develop specialized audits for this project so that they can close any gaps with the principal regulator, in this case, the FAA.

PETE SASSON

Pete Sasson is the founder of AirMost, LLC, a professional services company dedicated to helping clients optimize their business systems, while increasing efficiency and decreasing risk, by the implementation and management of Information Technology Systems. He has extensive experience in both military and commercial maintenance organizations where he has focused on process vulnerabilities and risk management. Pete has dedicated his professional life to solving unsolvable problems, by taking a measured approach to ensure the right solution is applied the first time.

USA JET

Since the 1980s, USA Jet been helping businesses fly mission-critical freight across North America. USA Jet is an FAA certified airline, has received the Platinum rating by ARGUS International for eight straight years and is proud to operate more than 36 percent of the available heavy-lift cargo aircraft in the industry. USA Jet Operates a fleet of B-727, MD-83, DC9-15, DC9-30 and Dassault DA-20 aircraft under a 121 Supplemental Air Carrier Certificate providing on-demand cargo charter service throughout North America, the Caribbean, Central and South America.

SWISS AVIATIONSOFTWARE

Swiss AviationSoftware’s AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers. Tightly linked to an airline business, Swiss AviationSoftware is able to capture MRO trends at an early stage. With over 30 years of IT experience, the business offers a functionally unsurpassed and technologically state-ofthe-art maintenance system, used by over 190 customers worldwide, making AMOS one of the industry-leading MRO software solutions. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • WINTER 2020 • 42

WHAT’S IN THE OPERATIONS ISSUE? CASE STUDY: Modern fuel efficiency at LOT Polish Airlines

Kamila Gizynska, Leader of the fuel efficiency team and Mateusz Dziudziel, Head of the fuel department, both at LOT Polish Airlines, share the experience of and outcomes from selecting and implementing a new fuel efficiency solution LOT Polish Airlines has implemented a new fuel efficiency solution and shares that implementation plus the outcomes and benefits enjoyed by the airline and how the new solution has involved pilots in the fuel efficiency process.

CASE STUDY: Scheduling and more at Empire Airlines

Melanie Ellingson – Director of IT, Dan Perich – Manager of Dispatch and Scheduling, both at Empire Airlines and Tom LaJoie – President, eTT Aviation share some sophisticated tools to automate flight and crew management In this case study Empire Airlines outlines its use of a modern automated system to manage complicated scheduling and tracking qualifications, currencies, flight time, duty time and rest.

WHITE PAPER: EFB should stand for enhanced flight bag Part 3

In part 3, Sébastien Veigneau, dgBirds President and Air France A320 Captain, considers what the future holds for EFB, how pilots’ views must be taken into account and how connectivity will enable a whole range of useful and enhanced functions In the concluding part of this comprehensive overview of how we might make optimum use of the EFB as an enhanced flight bag, we look into what the future might hold if the industry is willing to embrace necessary change. Plus News and Operations Software Directory

CLICK HERE TO READ MORE

AIRCRAFT IT Operations

WHITE PAPER: ICF

Managing digital assets with digital systems Allan Bachan, VP, Managing Director, MRO Operations, ICF shares thoughts on the optimal usage of MRO IT Systems and asks, ‘how do we get there?’

n this article, I want to focus on IT systems, and the way that they have been implemented over the last ten years or so, before focusing on where we intend and expect to be ten years from now. Just to tell you a little bit about ICF: we’ve been in the industry since 1963 and we have a relationship with Aircraft Commerce, Aircraft Analytics and Aircraft IT. ICF includes four practices: Airline Advisory, Airports, Aircraft, and Aerospace & MRO. This article will fit into that Aerospace & MRO category. Also, ICF is widely spread around the world (figure 1) in terms of businesses, projects and who we do business with. Our work is global, with a wide variety of engagements across our practices

SYSTEMS

If we look back over the last ten years, our research, covering about 850 airlines, has shown the spread of MRO IT systems in use today (figure 2) from an AOC (Air Operating Certificate) perspective. It might look a bit different from a fleet perspective, especially in the Legacy band where a lot of legacy systems are still being used, including by some larger carriers. But the current systems shown in the figure have had at least one system release over the last three years, which means that all of the systems referred to are still being supported. They’re modern platforms and most readers will be familiar with them. SYSTEMS

Most airlines are now using ‘modern’ MRO IT platforms.. Legacy 2% ERP 3%

Others 8% SwissAS 21%

Ramco 6%

Rusada 11% TRAX 20%

IFS 12%

Source: ICF web research / Aircraft IT press

Figure 1

Commsoft 17%

• Research of ~850 airlines shows that most are using systems very active in the market today • At least one major release of these systems have occurred over the past three (3) years

Figure 2

The first topic that we’re going to cover in the article will be systems (where we are from an MRO IT systems standpoint globally); we’ll then look at some considerations for where we are headed, what exactly is MRO IT and how do we capitalize on it; given those considerations, and before we conclude, we’ll focus a little more on potential solutions and enablers that will make those solutions become reality.

The digital thread is elusive

However, based on a survey that was conducted last year by Cap Gemini, 87.4 percent of people who responded, from the same population, said that their current solutions are average or below average, which means that the system is not fulfilling all their needs (figure 3).

AIRCRAFT IT MRO • WINTER 2020 • 44

WHITE PAPER: ICF

SYSTEMS

with 23,300 new aircraft added to the fleet (pre COVID-19 estimates) and they will all be data enhanced types and variants and connected aircraft.

say..

87.4% 17.4% 64.1%

Current solutions are average or below average MRO IT system does not meet basic needs Cannot achieve paperless by 2022

78.1%

Significant value from closing gaps in the digital thread

76.9%

Value would be received if OEMs close the digital thread gaps

45,000

10-year Fleet Forecast

40,000

GR 3.0% CA

35,000 30,000

10%

12%

13%

14%

15%

11%

4% 8%

11%

16%

20%

23%

26%

29%

32%

35%

38%

41%

88%

83%

77%

72%

68%

63%

59%

55%

51%

48%

44%

2025

2026

2027

2028

2029

25,000 20,000 15,000 10,000

Source: Cap Gemini Digital Aviation MRO survey 2019

5,000

Figure 3

People have certainly invested in IT systems over the past ten years but why are they not satisfied? Also, 17.4 percent said that their current system doesn’t even meet their basic needs but 64.1 percent expect to have gone paperless by 2022. On the right side of the figure, we can see that a majority (78.1 percent) considered there would be value from gaps in the digital thread being closed, i.e. if they could be seamlessly and purely digital in managing their aviation assets, and 76.9 percent say that the OEMs should be active in that transformation to digital processes. So, solutions are not doing quite what we want them to do and are not where we need them to be: but, of course, we see that the complete digital trail has been a key need from which we still fall short.

CONSIDERATIONS

By 2029, new generation and data-enhanced aircraft will account for 56% of the fleet, compared to 12% today; Data-enhanced will grow at 22% CAGR

# of Aircraft

..Yet, the digital thread is elusive

So, why is there this disconnect? Let’s look at some of the considerations including, again, how do we optimize these systems moving forward especially bearing in mind where we are today, of course, and where we’re headed as far as the current fleet is concerned? During the next decade (figure 4), there will be 10,700 aircraft retirements but

2019

2020

2021 Legacy

Source: ICF analysis, CAPA

2022

2023

2024

Data-enhanced

New Generation

• The order books are full for • OEMs are motivated for aftermarket revenue the next 5-8 years

Figure 4

Today, readers will be aware that everybody complains about aircraft producing so much data and us not knowing what to do with it. Predictive Analytics is one of the buzz-words for how we might address and utilize the volumes of data that will be coming off these aircraft. What this means though is that, notwithstanding the impact of Coronavirus, because these figures were compiled before Coronavirus, the order books for Original Equipment Manufacturers (OEMs) are full for the next five to eight years at current production rates. However, taking a reference from the US Air Force, the acquisition cost of an asset is only 20-30 percent of the total life-cycle cost for that asset, including maintenance; so, when buying an aircraft, you’ll initially be paying 30 percent of

“…how do we optimize these systems moving forward especially bearing in mind where we are today, of course, and where we’re headed as far as the current fleet is concerned?” AIRCRAFT IT MRO • WINTER 2020 • 45

WHITE PAPER: ICF

what the whole thing is worth; throughout its life cycle, you’re going to spend three or four times that in maintenance. That’s why OEMs are very motivated to be a part of the aftermarket. And remember (see above) people in the survey were saying that OEMs need to be more part of the solution in this. The other thing here is that, not only are these airplanes already more sophisticated than legacy types but they’re going to get even more sophisticated. So, how are we going to manage these increasingly complex assets?

systems whose DNA can be traced back to the nineteen-eighties or earlier. So, we have to be cautious as to how we do that. To the right of the figure, we also talk about taking a digitalized asset and just inducting it at the top level. Can we do that? This, figure 5, does not present a solution but suggests to think about it differently. If you’re introducing a digitalized asset, then manage it as a digitalized asset.

The first consideration: inducting a new aircraft into the fleet

A second observation is that when you look at an MRO application environment, even in your own business, this is what it looks like (figure 6).

What happens today, when we induct one of these data enhanced aircraft into an airline, is that we take a digitalized asset and force it through our traditional transactional systems (figure 5).

The second consideration: many systems to consider

CONSIDERATIONS

Why is there a digital thread disconnect?

CONSIDERATIONS

The typical MRO IT solution at the airline involves several applications

Current airline approaches are inside out rather than outside in What is it?

MRO software layers (transactional)

Mo eSi bile gna eLo ture gs

d an s tic ess y l e a n An Busi genc i ell Int

What I have

• Configuration control • Maintenance programs • Reliability management • Asset management

What is needed • Configuration control • Maintenance programs • Reliability management • Asset management

Niche

Core System • Engineering • Mx Planning • Production • Supply Chain

Best-of-breeds

Te c Tr hni ain ca ing l

MRO software layers (transactional)

ERPs

Fin anc e

n ma es Hu urc so Re

Digitalized assets

M on SC zati i tim nd tion p a ra O bo lla co

Te c Re hnic co al rd s

Some considerations..

al nic ons ch Te licati b Pu

Why is there a digital thread disconnect?

Figure 6

There is a core maintenance system but that will be supplemented with several applications; and the people who will supply those applications include a lot of

Figure 5

The objectives are configuration control, maintenance programs and reliability management; that’s the key. To make that more real for the people who are doing these tasks, they take, for example, a readiness log that comes with the aircraft, construct position records in the MRO IT system and then start to build the aircraft configuration into that system. Next they move on to the MPD (maintenance planning document) to create an operator’s maintenance program. That’s how we usually induct aircraft into our systems before moving on to the rest of the modules like supply chain, reliability tracking, planning… It means we are taking a highly digitalized asset and putting it into transactional

“…there is no choice, you have to have a sound integration framework because these multiple applications have to be coupled, they have to communicate with each other and, of course, feed off each other.”

AIRCRAFT IT MRO • WINTER 2020 • 46

WHITE PAPER: ICF

the aviation IT vendors represented in this eJournal with their ERP (Enterprise Resource Planning), niche solutions and Best of Breed (BoB) solutions. Users might start with ERP or Best of Breed but, of course, will add components, modules and functionalities as required.

What you end up with is often a complex matrix of apps, solutions and functions communicating with each other: however, that’s what is taking the focus away from what should be, looking from the outside in, looking at these solutions.

The third consideration: integration within a complex matrix of capabilities

Because of the innovation and the rate of innovation, there are many things that are likely to become very popular; drones, mobile, Internet of Things (IoT), 3D Printing, wearables, Industry 4.0 the next industrial revolution (figure 8).

So, that’s the next thing, there’s no one-stop-shop; there are several ways of structuring a MRO IT application, system or solution but there are certainly many different applications available. Because of that, it is necessary to focus on integrations (figure 7); with many different applications there is no choice, you have to have a sound integration framework because these multiple applications have to be coupled, they have to communicate with each other and, of course, feed off each other.

The fourth consideration: focus on the business objectives

CONSIDERATIONS

Why is there a digital thread disconnect? Digital platforms and features are prioritized over business objectives This ..

CONSIDERATIONS

Why is there a digital thread disconnect? Bolt-on niche systems and integrations are in focus Production add-ons

OEMs systems

Suppliers systems and interfaces ERP (HR, Finance, CRM)

Mobile devices support Core MRO System

Flight operations and in-flight BI, Predictive, Prescriptive

RFID support

Technical Records

This ..

Artificial intelligence

Drones

Electric propulsion

• People productivity

Virtual reality

Robots

Urban mobility

Augmented reality

Paperless

Sustainability

Business Intelligence

Tablets

Smart manufacturing

• Fleet, components and equipment reliability

Internet of Things

eSignatures

Drones

RFID

3D Printing

Green Aviation

• Costs optimization • Customer satisfaction

CMB

Additive

Biofuels

AIT

Manufacturing

Smart glasses

Blockchain

Mobile

Wearables

• Component cycle times

BOTS

HoloLens

Industry 4.0

• Maintenance yields

Machine learning

Google Glass

• Check cycle times

• Turnaround times

Deep learning Figure 8

Technical Publications SMS

Technical Training

Figure 7

“…the important thing is not the technology, per se, but how you fit that into what you’re trying to achieve in your business.”

We often focus on ‘here is the next big thing’ which can take away the attention from what you’re trying to achieve which is on the right side of the figure. If you focus on people productivity, for example, or cost optimization, you’ll possibly find that you have the solution components already rather than assuming, ‘Okay, lets adopt the latest big thing’. That’s not to say don’t take on the latest big thing; however, the important thing is not the technology, per se, but how you fit that into what you’re trying to achieve in your business.

The fifth consideration: looking at the manufacturing space

ID-ation, which is, let’s say, the next aircraft due on the market, is an idea that will be born, of course, out of the OEM community, perhaps with the involvement of some airlines, and which will become an engineering feat, then manufacturing and then in service (figure 9).

AIRCRAFT IT MRO • WINTER 2020 • 47

WHITE PAPER: ICF

SOLUTIONS

CONSIDERATIONS

Why is there a digital thread disconnect? Functional maturity throughout the digital thread is challenged

So, how do we solve this? What are the potential approaches for us going from left to right in figure 10? SOLUTIONS

• Configuration • Specifications • Designs • Blueprints • Certification

Digital Maturity

Processes and data

Engineer

~ 98%

Manufacture • Configuration • Construction • Assembly • Testing • Certification • Procurement • Logistics • Warehousing

~ 85%

Operate • Configuration • Mx programs • Location • Usage • Consumption • Health • Condition • Reliability

Service • Configuration • Mx programs • Mx history • Repairs • Modifications • Reliability

Retire • Configuration • Operational history • Repair history • Modifications • Back to birth traceability • Residual values

Should this disparity really exist in the context of common Manufacture and Operate functions? • Engineering • Planning ~ 40% • Production • Supply Chain

~ 40%

~ 30%

~ 10%

So what can we do? From this…

Current airline approaches are inside out rather than outside in

The MRO IT solution involves several applications

Bolt-on niche systems and integrations are in focus

Digital platforms and features are prioritized over business objectives

Functional maturity throughout the digital thread is challenged

To this…

• Inherit the digital thread. Don’t reinvent it from inside the airline

• Maximize usage of eenablement and connected capabilities of each new aircraft • Make business mandates the priority – achieve the as-built benefits

Figure 9

So that’s the thread that you’re trying to get through all of these functions and functional maturity in the engineering and manufacturing space you’d see as a vast difference from the operations space. The story I’d like to use here is, the Boeing 777 aircraft which was first conceived in 1990, with the first one rolling off the production line in 1995 for United Airlines. That airplane was totally digitally manufactured, with no paper involved. So, does the digital twin, the digital thread exist? Yes, it does. Why then, more than twenty years later, are there still huge volumes of paper involved in the maintenance of that aircraft? It’s something that we need to reflect on as to how we are actually managing these aircraft assets that are emerging. And then, when we consider, why should this disparity exist, because engineering, planning, production and supply chain are what MRO systems do. OEMs are doing the same thing that MROs are doing but in the manufacturing space. So why not work in a similar fashion. Perhaps those who say that OEMs need to be part of future thinking in this area are on to something. In the figure, configuration and maintenance programs have been highlighted to suggest how that transition should occur in reality and what is important to both sides of the equation.

Figure 10

We talk about five things in terms of considerations in the market place, the left of the figure, but the right side is, I believe, the future. We need to inherit that digital thread; it can’t be recreated, which is what we are trying to do with MRO systems. And that’s this entire application framework: if it already exists, let’s try to inherit it not reinvent it; and don’t invent it from inside out, look at it from outside in and maximize the usage of the assets you are managing. Today, we introduce a highly sophisticated and digitalized asset into the organization and push it through traditional systems. You have to think, ‘what am I getting?’ and

“…if it already exists, let’s try to inherit it not reinvent it; and don’t invent it from inside out, look at it from outside in and maximize the usage of the assets you are managing.”

AIRCRAFT IT MRO • WINTER 2020 • 48

WHITE PAPER: ICF

‘how do I manage this?’ These are considerations as to how can we move forward with regards to optimizing MRO IT Systems in the future. As we already said, above, make your business mandates the priority rather than saturating yourself with ‘how do I adopt this new technology?’ Traditional systems may not be enough. Acknowledge and manage the new digitalized asset.

AHM / ECM and e-enablement are standard on new aircraft and engines

MROs

OEMs

ENABLERS

Launched Jun 2019; collaboration Nov 2019 Forge

What are the enablers? Looking at digital twins in a manufacturing space (figure 11), GE has been using them for some while as have Rolls-Royce, Siemens, PTC… they all use digital twins and robust threads for the assets that they manufacture and support.

Digital twins with robust threads are available for new aircraft and engines GE advances analytical maintenance with digital twins Aviation week October 2015 Rolls-Royce IntelligentEngine vision makes rapid progress Rolls Royce October 2018

Figure 12

A set of off-the-shelf physical libraries can easily extend with a customer’s own industrial property SIEMENS November 2019

Figure 11

This something that we need to take from and, as Siemens says, there is already a set of physical libraries for each product and that can be extended using the client’s own properties. These twins are robust; for example, when a customer takes delivery of a brand-new aircraft, Boeing has seven thousand parts in the assembly process which, at the touch of a button, can generate an Aircraft Readiness Log (ARL). So why are we using paper documents to try to re-create that in our systems? Just use the RFID capability that’s already on the component. And then there is the matter of health monitoring which comes as standard with engines, aircraft and everything; in figure 12 you can see the eco-system that is emerging here.

On the left, the OEMs have a very mature eco-system but to the right we can see that the MROs are also starting to develop capabilities. Honeywell, with their Forge product, and Lufthansa Technik have co-operated in developing the Aviatar platform. Honeywell Forge is the aftermarket solution for managing components for reliability and function as the manufacturer intended with, of course, the maintenance cycle which is Lufthansa through their predictive analytics modules and software. They are co-operating although, again, in the operator space we are not quite as co-operative but that will soon come to us. However, the key here is that health monitoring tells operators what is wrong with the aircraft, what are the aircraft’s needs and what needs to happen, which is how aircraft are working today.

“…before any Boeing 787s or Airbus A350s can be dispatched, it’s important to make sure that the software is conformant. In that case, you might ask, why do we not also make sure the hardware is compliant? ”

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WHITE PAPER: ICF

MSG-3, the Maintenance Steering Group of the ATA is 30 years old (figure 13) MSG-3 is 30 years old. It has yet to make effective use of AHM or ECM

Several new standards now exist from A4A and IATA Aircraft Transfer Records

Maintenance Execution Standards

• Spec 2500, 2019.. Electronic Aircraft Records • XML Electronic Crate for metadata • LLP History and Flight Data Set

• Spec 2000 Ch.18. Spawned from Electronic Logbook • Submittal of Tasks and Packages to MRO • Return of executed work documents – electronically

Configuration Management

Regulatory Documentation

• Spec 2400 2018.1. Allowable parts standard • Enables automated validation of actual vs allowable • Guidance for modifications

• Spec 2000 Ch.16 • Electronic Parts Certification Forms • Form 8130-3 and EASA Form 1 revised

Information Security Standards

RFID and AIDC (automatic identification and data capture)

Exa mp le

• Spec 42 2018.1: Digital Information Security • Derived Credentials; Short-Life Certificates • Enterprise Attribute Authority Policy

• Spec 2000 Ch. 9-5 and Appendix 11 • RFID data, format and conformance specifications • Current standard is for aircraft parts

Flight Operations Data Standards

Technical Data Standards

• Spec 2300 2018.1. Flight Operations Data Interchange • OEM to Operator exchange • MMEL to Operator MEL

• iSpec 2200 2018.1; 1000BR; S1000D: Technical Data • Civil Aviation Business Rules Exchange (BREX) module • Attribute values information codes

Source: Airlines for America

Figure 14

Blockchain is maturing

OEMs are bringing the technology mainstream. PWC estimates $3.5b savings annually Figure 13

It’s really interesting that no task in the MSG-3 program talks about aircraft health monitoring (AHM). It’s been around for a long time and happens with all modern aircraft while MSG-3 philosophy still refers to hard time, soft time and condition monitoring. Whereas, if we perform the aircraft health checking on the aircraft every seven days, we know that it is performing as it should be. There are several tasks in the current MSG-3 philosophy that cover those areas and we need to start moving in that direction. From an IT standpoint and from a standards and protocols standpoint, there is a lot in terms of A4A and IATA coming up with how we should communicate when conducting aircraft transfers and for execution standards (figure 14). This activity has intensified in the last three years and the sector needs to start capitalizing on or conforming to these standards and I don’t know how many of the applications in the marketplace could claim to conform with them. To me this is the lynchpin of co-operation and collaboration which need to cross to the operators and OEM sectors but also the MROs and with airlines as well. And I applaud some efforts that can be seen on the other side with some of these products where the product and software vendors are going in that direction. They are creating centralized platforms for transferring aircraft, within the MRO systems which is an excellent move although it still remains isolated with just those users of their software rather than across the industry.

TRUEngine’: GE Aviation, Microsoft Reveal Aircraft Parts Blockchain Coindesk, May 2019

Safran Opens Intriguing Possibilities For New Blockchain Aviation Week February, 2020

Honeywell uses blockchain and startup approach to digitize aircraft parts Ledger Insights, May, 2019 Figure 15

With LSAPs (Loadable Software Aircraft Parts), before any Boeing 787s or Airbus A350s can be dispatched, it’s important to make sure that the software is conformant. In that case, you might ask, why do we not also make sure the hardware is compliant? Why do we rely on MRO IT systems and configuration lists to tell us that? Why don’t we just get it straight off the aircraft? With 56 percent of the fleet expected to be data enhanced and connected over the next ten years, we might also want to look at hardware and Blockchain (Figure 15). PWC says that if we capitalize on Blockchain that will deliver $3.5 billion savings annually and there are several emerging Blockchain solutions out there

AIRCRAFT IT MRO • WINTER 2020 • 50

WHITE PAPER: ICF

or proposed for parts, parts transfers, records transfer and tracing the digital footprints of these records and assets throughout their lifecycle. But, again, the OEMs are not afraid of it and are in it. So how do we capitalize on that in the operator community?

CONCLUSION

Operators are asking for more OEM involvement and the OEMs are willing to engage with that because, with their production order books full for the next eight years at current production rates, they want to be part of the aftermarket and are making inroads with predictive, prescriptive and AHM. We would do better to inherit digital threads and I think that, if, say tomorrow, you’ll be receiving a brand new B787, does it make sense managing that aircraft with the same systems as we use to control a classic 737? I honestly don’t think so: you shouldn’t, or you should find a way to apply a different philosophy. And, by extension, the product life-cycle management (PLM) and Enterprise Asset Management (EAM) used by the OEMs should be explored. Not that you have to use what the OEMs have but we need to start looking at usability or reusability in terms of inheriting. And I think that we’ll see the OEMs (the Boeings and Airbuses) using the many total care systems that exist for airframes and engines but in terms of becoming digital companies. Honeywell is the perfect example of becoming a digital company as well as GE. MSG-3 and IATA standards need to be revised and aligned and I think it’s the operator community that has to rally for that. Then last but not least, there needs to be more openness, trust and collaboration across platforms, and, of course, others in the ecosystem in order to make this work. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT

CASE STUDY: Modern fuel efficiency at LOT Polish Airlines

CASE STUDY: Scheduling and more at Empire Airlines Melanie Ellingson – Director of IT, Dan Perich – Manager of Dispatch and Scheduling, both at Empire Airlines and Tom LaJoie – President, eTT Aviation share some sophisticated tools to automate flight and crew management

WHITE PAPER: EFB should stand for enhanced flight bag Part 3

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ALLAN BACHAN

WHAT’S IN THE OPERATIONS ISSUE?

Allan is a Vice President at ICF with 32 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

Click here to read

AIRCRAFT IT MRO • WINTER 2020 • 51

AIRCRAFT IT Operations

SOLUTIONS IN PRACTICE: KAEMS SEABURY

Doing things right from the start Mr. Park Won, VP & Head of Operations at Korean Aircraft Engineering Maintenance Services (KAEMS) is interviewed on and discusses what led the Korean MRO to select Alkym, the challenges involved and the operational improvements from using the integrated MRO system. Perhaps before we dive into the substance of this article, we should first take a look at the key player, KAEMS.

KAEMS

KAEMS is a designated service provider from the Korean Government with over 200 employees. The MRO specializes in heavy maintenance for B737s along with depot maintenance for Korean Military aircraft. Further expansion to the hangar was added to the MRO facility which brought the total number of bays to five in two hangars with additional heavy maintenance capabilities for the A320.

As a startup MRO, KAEMS needed an MRO solution that supports maintenance quality assurance, and efficient work and process management. Another decisive factor was integrating a solution that supports compliance with various regulations. Mr. Won commented, “After analyzing the market and the characteristics, economics and efficiency of various products through an extensive RFP (Request for Proposal) process, Alkym was selected. The significant efforts of Kyungik An and Sangdon Kim during the sales phase had a major influence on the decision”.

AIRCRAFT IT MRO • WINTER 2020 • 52

SOLUTIONS IN PRACTICE: KAEMS SEABURY

The Korean MRO has been able to increase operational and financial performance by utilizing Alkym to drive efficiencies through their entire organization. Improved productivity in the overall process has also reduced revenue leakages and improved KAEMS’s ability to respond to customer needs, etc.

CHALLENGES OF IMPLEMENTATION

Implementing a new software solution alone entails many challenges. Carrying out such a project at the same time as establishing a company like KAEMS generates a whole load more challenges. In this special situation, the Seabury Solutions team focused on managing the following risks and completed the project within the specified time. Risk 1: The customer’s maintenance process, RSQM (Repair Station and Quality Manual), etc. might not be completely configured – the AMO (Authorized Maintenance Organization) certification had not

“As a startup MRO, KAEMS needed an MRO solution that supports maintenance quality assurance and efficient work and process management. Another decisive factor was integrating a solution that supports compliance with various regulations.” been received at the start of the project. Seabury Solutions approach: Due to the flexibility of the Alkym system, changes occurring in the middle of the project could easily be taken into account and applied to the system. Risk 2: The provision of the customer’s data and form (Job Card format) might be delayed. SS Approach: The customer data was prepared relatively early through the efforts of KAEMS staff, so there was no problem. In the case of a form like the job card, Alkym’s existing form was provided in

reverse to KAEMS, contributing to a certain part in obtaining AMO certification (the form provided at the time is still in use) Risk 3: Considering that it is in the early stages of the company’s establishment, the project participation of client employees may be limited. SS Approach: Fortunately, some of the key users of KAEMS participated with enthusiasm during the project, and SS’s high-quality training program helped greatly in system adoption across the entire organization. INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • WINTER 2020 • 53

SOLUTIONS IN PRACTICE: KAEMS SEABURY

Q&A

“Implementing a new software solution alone entails many challenges. Carrying out such a project at the same time as establishing a company like KAEMS generates a whole load more challenges.” Risk 4: It may take time to define and develop an interface as it proceeds in parallel with the implementation of legacy system (ERP, Groupware, etc.) SS Approach: Although it was the first experience of interface development with the local ERP system (Douzone iU), SS was able to successfully complete interface definition and development by separately deployed Business Analysis for interface development only. KAEMS opted to select the full suite of Alkym modules in order to support their operational requirements and drive efficiencies through their entire organization. Mr. Won also noted, “In spite of the short seven months’ schedule and limited input resources from KAEMS into the project, I am glad to be able say that we have finished the project successfully. I highly appreciate the training and implementation skills and passionate attitude of the consultants from Seabury Solutions.” The Seabury Solutions team pride themselves on fast and effective project implementations, exceeding customer expectations, and the support team can be accessed 24/7 through the global network of offices, which was another important consideration when selecting the right vendor for KAEMS. “Another advantage of Seabury Solutions is their support. The On-Line Helpdesk enables real-time support between users and support engineers, and supports an immediate response to any problems

encountered during use. All submitted tickets are managed through the ticket management and phone services, so follow-up is easy.” added Mr. Won.

KAEMS & Seabury Solutions Implementation Team

To conclude, Mr Won answered a few relevant questions.

Seabury Solutions: Have you experienced any improvements in planning/production activities since the Alkym implementation? Mr. Won: After creating a Task Master based on the standard Task Card of the manufacturer, which is commonly used as an international standard, it was possible to define the necessary materials and tools, and to define the standard labor requirements. Through the customer’s proposal, it was possible to determine the work scope and calculate the related quotation and Turnaround time. In addition, it was possible to check the appropriate work balance through capacity analysis compared to workload, and it was possible to acquire necessary material inventory and establish procurement plans. As a result, it was possible to efficiently execute work planning and execution. SS: Have you experienced any improvements in materials/logistics management? Mr. Won: Alkym checks the available stock for the materials needed to be used, prepares for the release of goods according to the condition, and automatically generates a ‘No stock’ to make purchases. Through this, automation of logistics efficiency is realized through material shortage prevention, etc., and a timely procurement system is established.

“In spite of the short seven months’ schedule and limited input resources from KAEMS into the project, I am glad to be able say that we have finished the project successfully.” AIRCRAFT IT MRO • WINTER 2020 • 54

SOLUTIONS IN PRACTICE: KAEMS SEABURY

MR PARK WON

“Alkym checks the available stock for the materials needed to be used, prepares for the release of goods according to the condition, and automatically generates a ‘No stock’ to make purchases. Through this, automation of logistics efficiency is realized…” SS: Have KAEMS noticed any benefits to their financial management as a result? Mr. Won: We now get aggregation of raw data of material cost and work effort (M/H, etc.) from Alkym and transfer it to our local ERP system (Douzone iU) through the interface. Based on this information, the ERP generates the financial report. SS: Have KAEMS noticed any improvement in their Quality/Safety practices as a result of implementing Alkym? Mr. Won: Yes, now we can automate the organization’s processes that were previously managed manually and can establish a compliance system for various regulations.

KAEMS receive FAA Cerification

SS: What improvements have KAEMS employees noticed in their daily activity or work practices? Mr. Won: By establishing work processes based on system processes, standardization and automation of work have been implemented to help change management. Now users can easily access system data through existing reports, queries, etc. which is a great advantage. Users can also easily migrate various technical data using the M-Transfer Tool, (Massive Data Transfer) and management of data and attached documents (Manufacturer’s Manual, etc.) is made easier through the DMS (Document Management Solution) system integrated with Alkym. In addition, we would like to improve the system to freely create and edit new Reports, Queries, etc. for users who are familiar with development languages. SS: What’s next for KAEMS? Mr. Won: KAEMS plans to increase the range of system usage and utilization capabilities after 1½ years operating with Alkym, from work programs and standard MH (Man Hour) management. This will enable more realistic production planning in the future, improving maintenance efficiency. We also plan to increase the use of Tool & Equipment Management and M-Transfer functions through the next version update scheduled in the future. AIRCRAFT IT MRO • WINTER 2020 • 55

Park Won joined KAEMS in 2018 and has over 23 years of Military and Civil aviation industry as Engineer and Manager for a broad range of business areas. As a vice president within KAEMS, from the preparation stage of KAEMS to the present, he made a great contribution to the fast establishment of the business by utilizing his various experiences.

KOREAN AIRCRAFT ENGINEERING MAINTENANCE SERVICES (KAEMS)

Launched in July 2018, Korea Aviation Engineering & Maintenance Service (KAEMS) is the only independent MRO designated by the Korean government and the country’s first aviation maintenance, repair and overhaul (MRO) company. KAEMS started its first service for a Boeing 737 in March 2019. Already with 200 employees and five bays either in operation or under construction, KAEMS ambitiously looks forward to providing nose-to-tail service for aircraft by 2030.

SEABURY SOLUTIONS

Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions to customers from the smallest operator to the largest airlines across the world. The business has built upon decades of aviation expertise in-house, to leverage this knowledge into a suite of products that enhance the decision-making process for Airlines, Regulators and MROs. The integrated products range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the EPAS Suite.

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AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: EXSYN

Rob Vermeij shares the continuing drive for improvement that underpins EXSYN’s success Rob Vermeij is the Head Of Operations at EXSYN Aviation Solutions, being responsible for all customer projects and acting as account manager. He joined EXSYN as the second employee in 2014 and was in post at the birth of TITAN, EXSYN’s data migration solution. Rob holds a MSc from Cranfield University in Air Transport Management and a second degree in aeronautical engineering. Aircraft IT: Your name, your job title and the name of the business? Rob Vermeij: Rob Vermeij, Head of Operations at EXSYN Aviation Solutions Aircraft IT: How did EXSYN Aviation Solutions get started? RV: EXSYN started out in 2011 as a consultancy company focused on supporting airlines implementing MRO systems. Over the course of several projects, use cases were encountered that triggered the development of what now is EXSYN’s product and services platform. This started with the release of our Aviation Data Migration Tool, TITAN, in 2014 and, in 2015, was followed by our Data Analytics and Predictive tool, Avilytics; then, more recently, frameworks for adoption of Robotic Process Automation. This resulted in EXSYN’s unique positioning as being a niche leader in offering digital solutions for aircraft maintenance & engineering data.

Aircraft IT: What is the guiding business principle that drives the business? RV: Transparency and flexibility have been at the core of our team since the beginning. Whatever we do, we strive towards a full cooperation to achieve the projects goals, instead of two entities sitting on different sides of the table. Everyone in the business is encouraged to speak their mind, both internally but also externally, to ensure nothing is missed and all ideas have been heard. Aircraft IT: What has EXSYN Aviation Solutions’ greatest business achievement been to date, and why? RV: While we’ve had some major milestones in our nine-year history, at the moment we consider our greatest achievement that we’ve been able to keep the EXSYN team together in its entirety during the Corona times. Partly in thanks to that we’ve been able to adopt and apply technologies designed for AIRCRAFT IT MRO • WINTER 2020 • 56

aviation in other industries as well. That’s also a great opportunity, to take the experience from these industries back into aviation.

“…we consider our greatest achievement that we’ve been able to keep the EXSYN team together in its entirety during the Corona times. Partly in thanks to that we’ve been able to adopt and apply technologies designed for aviation in other industries as well.”

AIRCRAFT MRO: VENDOR JOB CARD

“…our focus in this area is now more on supporting airlines to become ready for using predictive analytics than purely offer the AOG risk monitor and then we enable them to use it.” Aircraft IT: What have been the disappointments for EXSYN Aviation Solutions and what have you learned from them? RV: As you know predictive maintenance is a hot topic within the aviation industry. Since 2017, EXSYN has been offering the Avilytics AOG risk monitor that uses data from MRO systems as well as onboard aircraft data to create risk profiles of aircraft in the fleet and the probability of component failures. However, we had to accept a rather slow adoption as we underestimated that many airlines are not ready yet to really adopt predictive analytics and a predictive maintenance philosophy. Based on this experience, our focus in this area is now more on supporting airlines to become ready for using

predictive analytics than purely offer the AOG risk monitor and then we enable them to use it. Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers? RV: Enabling the maintenance & engineering industry to drive the most value out of digital technology and fully integrate this with daily business. Aircraft IT: What will be the next big thing in maintenance Aviation IT? RV: I could start about the many new technologies EXSYN is looking into, but to give a realistic answer, especially in these times, the next big (and

necessary) thing is to finally fully digitise and integrate the administrative workflows of maintenance, end to end. There is still too much ‘waste’ in these processes, where data is registered manually in different places/systems. This is not only a next step for individual airlines per se, but something that will happen industry wide. Aircraft IT: What do you want your customers to say about EXSYN Aviation Solutions RV: That EXSYN made a difference and is a valued colleague that seeks the best solutions together with the customer. Aircraft IT: Rob Vermeij, thank you for your time.

KEEP UP WITH MRO IT DEVELOPMENTS

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WHITE PAPER: IATA

IATA Industry Restart Plan

Iryna Khomenko, Manager, Operational Efficiency, IATA TechOps shares some ideas on maintaining parked aircraft and preparing them for a return to service

AIRCRAFT IT MRO • WINTER 2020 • 58

WHITE PAPER: IATA

aving endured many months of enforced inactivity or reduced activity, the aviation sector needs now to be looking to the future. So, in this article, I want to share with readers an industry restart plan that has been developed in IATA for the TechOps area.

ABOUT IATA

For readers who might not be familiar with what IATA does, I suggest that you go to YouTube and find the IATA TV page and the two-minute video that describes the IATA Mission, also describing how many airlines are members today and IATA’s motto, ‘To represent, to lead and serve the aviation industry’.

Figure 1

So, let’s start with a few words about the IATA Governance structure and where my colleagues and I sit within that structure. The structure on the slide is schematic; it is not an official org chart. As you’ll see, there are external and internal verticals on the schematic. That means that some industry related and some internal IATA actions and decisions are closely coordinated with the external groups, which consist mainly of airline representatives together with representatives from original equipment manufacturers (OEMs), some standard setting organizations, regulators and IATA’s strategic partners. Marked out in red is the Advisory Council that refers to my department and division and the Engineering and Maintenance Group (EMG) that is the holder of all documents and actions in the TechOps area.

Governance Structure

With understanding of the governance structure (figure 1), it would be easier to understand the actions that IATA has undertaken to help the airline industry recover from the effects of the COVID pandemic.

CURRENT ECONOMIC SITUATION IN THE AIRLINE INDUSTRY Before moving on to our activities within the TechOps and the aircraft maintenance area, I’d like to briefly discuss the overall economic situation of the industry. (figure 2.1).

Figure 2.1

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WHITE PAPER: IATA

These figures are courtesy of IATA’s chief economist’s office showing the current situation. Figure 2.1 shows the total number of flights from the beginning of the year until the beginning of October and clearly shows the steep decline in activity related to the pandemic in the second half of March followed by a slow and difficult recovery through the summer which, as readers will know, has been mainly attributable to the pick-up in domestic markets. As domestic markets have become saturated but international markets have not yet opened there is a plateau in July-September and a slight decline in the line to October. We can also note that, historically, activity in winter is somewhat slower than in the summer period.

“…the number of active aircraft is never 100 percent, there is always a base line of approximately 10 percent of aircraft that are parked for various operational or maintenance/technical or business reasons…” The graph in figure 2.3 represents the forecast trend of passenger traffic for the next three years. IATA’s economists believe that traffic will not recover to its pre-COVID baseline and trends until 2024 and even with that there is a wide range of uncertainty which will include factors like the progress of vaccines and vaccinations (there had been some positive news on this front at the time of writing), the existence of governmental restrictions and other factors.

Figure 2.2

Figure 2.2 shows that, at the time of writing, the international market still remained largely closed owing to quarantines and border closures, so the overall number of flights is significantly lower.

Figure 2.4

Figure 2.3

In figure 2.4, we have compared the number of parked aircraft at two points in a year, April 2019 vs April 2020, and September 2019 vs September 2020. This shows that the number of parked aircraft increased by April 2020 but that by September 2020 there was some improvement. However, we should also keep in mind that the number of active aircraft is never 100 percent, there is always a base line of approximately 10 percent of aircraft that are parked for various operational or maintenance/technical or business reasons, so we should discount the percentage of currently parked aircraft by the percentage of aircraft that would normally be parked anyway. AIRCRAFT IT MRO • WINTER 2020 • 60

WHITE PAPER: IATA

revenue. Also, it can be seen that, while there is still a loss result on a flight in the Transatlantic region, in the Middle East/Asia region flights are still profitable mostly due to that increased cargo belly revenue. Also, in the Asian region, some domestic markets are almost restored to pre-pandemic levels which further improves the situation and generates profit on the average flight.

IATA AT THE FOREFRONT OF ADVOCACY FOR A SAFE RESTART

Now, let’s take a look at the measures and activities that IATA has undertaken and supported since the beginning of the pandemic. IATA has been staunchly advocating for the safe restart of the industry and for relief measures to support the industry during the crisis. In support of this, IATA has been working with our member airlines, ICAO (International Civil Aviation Organization), with WHO (World Health Organization), and with the many stakeholder organizations to, raise awareness of the difficulties that operators are facing today, and to support operators in accessing the necessary help and support (figure 3).

Figure 2.5

In figure 2.5, we can also see the approximate structure of revenue from a flight in pre-COVID times and that shows that passenger revenue equates to 91 percent of revenue for the Transatlantic region and nearly 80 percent in the Middle East/Asia region. It also shows the moderate profit levels generated in both regions and it shows what cargo belly revenues contribute respectively to the revenue. Holding this in mind as we look at figure 2.6 to see the current situation post-COVID…

Figure 3

Figure 2.6

… right away, it can be seen that cargo belly revenues have increased respectively for Transatlantic and Middle East/Asia in the structure of flight

At the bottom of the figure, you can see a number of tabs. First, the CART/IATA Guidance shows the activity that has been carried out jointly with ICAO which came forward with the Council Aviation Recovery Taskforce (CART). IATA has been a regular participant in CART meetings, working with our member airlines to share industry expertise and know-how. Our website contains a lot of information to support our members and other stakeholders during this crisis and to help prepare for the restart.

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WHITE PAPER: IATA

System capability

In the Restart Plan, let’s drill down in detail to System Capability in the System Restart bucket (figure 5).

“…the Industry Restart Plan comprises four parts over two areas: each part will be dedicated to a specific airline industry area; the technical operations are situated in the System Capability section.” INDUSTRY RESTART PLAN

At the beginning of the pandemic, many of our activities were placed on hold, and the Board of Governors established new emergency priorities. These new emergency priorities became the basis for creation of the Industry Restart Plan.

Figure 4

As readers will see in figure 4, the Industry Restart Plan comprises four parts over two areas: each part will be dedicated to a specific airline industry area; the technical operations are situated in the System Capability section. There are also activities underway on Stimulating Demand, working with passengers and working with bio-safety in Travel Experience and working to Restore Confidence, convincing states that there is a safe and efficient way of travelling without completely closing borders.

Figure 5

System Capability includes a few areas supporting return to service. In particular, we look into ‘Airline Personnel Readiness’ with all the issues related to the renewal and extension of the licenses needed for the personnel, facilitating the necessary training in the circumstances of the borders closure. We also are looking into airline readiness, including getting all necessary certification and, beyond that, to have aircraft ready to fly. As you’ll see on the right side of the slide ‘Airworthiness and Tech Ops, and MRO’, is part of Airline Readiness. I’d like to say a couple of words about airline personnel, specifically technical personnel and aircraft maintenance personnel who would be in the ‘Airline Personnel Readiness (Licenses) rectangle. At IATA, we have looked into the issues with licenses with regard to aircraft maintenance personnel: these covered a few issues including whether there are any difficulties with obtaining the licenses, renewing the licenses, or whether there are any shortages of personnel to do the work during the pandemic. Also, we have investigated whether there are any problems with the access of personnel to the remote locations where the aircraft are parked. After some exchanges with the operators and some surveys, we have realized that, in fact, the industry is coping quite well and no specific measures are needed at this moment on the global scale to help with the licenses renewals. For that reason, the work in that area has focused mainly on pilot training and licensing.

System capability — TechOps issues

So, then, if we look to Airline Readiness and specifically in the area of Airworthiness and TechOps (figure 6) we observe a few issues in that area.

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WHITE PAPER: IATA

“…aviation authorities permit the transportation of medical equipment in the passenger cabin but that permission is based on exemptions given by the various authorities.”

Figure 6

I’d like to start with the question or topic that naturally flows out of the earlier figures 2.5 and 2.6, about changes in the revenue structure of a flight where we saw that revenues from cargo have significantly increased. In addition to the belly cargo profits, airlines have also realized that the passenger cabin can be and should be utilized for transportation of personal protective equipment (PPE) that was essential in the early days of the pandemic and also to generate some revenues to support the airline while passenger traffic is low. This is how the issue of transportation of cargo in the passenger cabin came

up. Readers will be aware that aviation authorities permit the transportation of medical equipment in the passenger cabin but that permission is based on exemptions given by the various authorities. In figure 6, you’ll see some of the references for these exemptions. However, the exemptions are soon due to expire which would not solve the problem for airlines utilizing the passenger cabin to generate much needed cargo revenue. As a result, IATA sought to identify some not especially new but not widely used solutions. These included cargo bags on passenger seats, also some new STCs (Supplemental Type Certificates) were developed plus the OEMs have developed some SBs (Service Bulletins) to serve this end. The other issue that has become apparent and very important for the continuation of operations is the bio-safety of personnel on board, including crew, maintenance personnel and the disinfecting of surfaces and equipment on board.

AIRCRAFT IT MRO • WINTER 2020 • 63

WHITE PAPER: IATA

These requirements have also been driven by the authorities (EASA, FAA, etc.) with an increase in the amount and complexity of those requirements, and OEMs, of course, were at the forefront of development and approval of the disinfecting methods employed. Some of the available options for disinfecting before the current situation, include chemical disinfectants, electrostatic sprayers, use of HEPA (High Efficiency Particulate Air) filtering into the cabin airflow systems (which is the case for almost all aircraft today), UV (Ultra-Violet) technology and antimicrobial coatings. But, of course, some other solutions have also been considered and could be further developed such as thermal disinfection, ionization or a UV capability that can be built into aircraft. With these requirements, the OEMs have intensified their efforts on this subject and have focused their communication with operators through topic dedicated AOTs (All Operator Telexes) and MOMs (Multi Operators Messages) plus raising the awareness of operators about new methods of disinfection and their approvals. We also know that, with extended aircraft parking, maintenance programs have been significantly shifted or changed. So, at the beginning of the pandemic, we knew that close to 70 percent of aircraft were parked. We also know that the OEMs have started reviewing their proposed aircraft maintenance programs as formalized in their MPDs (Maintenance Planning Documents) for more flexibility due to the uncertainty that the pandemic has brought about plus due to the uncertainty as to when and how the aircraft will next be needed for operations (figure 7).

IATA was invited to be part of and contributed to the work done by ICCAIA (International Coordinating Council of Aerospace Industries Associations), and, as a result, definitions of extended parking and storage have been developed. IATA was, at the time of writing, conducting a data collection project on parked and stored aircraft: the definitions in figure 7 are given in the data collection and are taken as a base in that data collection. So, how, exactly, has extended parking impacted on operations. As we’ve already considered, normal aircraft maintenance was replaced by the preservation procedures taken from the OEMs — Chapter 10 of (aircraft type) Aircraft Maintenance Manual — plus, of course, there are a set of new recommendations that have been developed by the OEMs. These new parking and storage programs have the objective to preserve the airworthiness of an aircraft while keeping it ready for operation at any given time. Then, of course, OEMs and operators work together to look into existing maintenance programs to reduce the maintenance burden of MPD (Maintenance Planning Document) and OMP (Operator Maintenance Program) tasks — on a parked aircraft and revise calendar or time-based maintenance tasks. The aim is to see if some can simply be postponed, or another term that has been familiar in various groups is so-called ‘clock stoppage’. In fact, the OEMs have been able to revise maintenance programs and to push many tasks intervals from, say, seven to 14 days, 30 to 90 days or 90 to 180 days. One good example of this work is that Airbus’s requirement to perform a non-revenue flight after 90 days of parking has been moved to 180 days and, for some types (still to be confirmed at the time of writing) to as much as 360 days, 12 months of parking. All OEMs are undertaking similar exercises and these sorts of measures alone have saved millions of dollars for the industry. We have also seen, from some surveys conducted by IATA, that operators are striving to keep their fleets operational and not rushing to preserve their aircraft in prolonged

“There have also been issues with pitot probes and static port orifices where the tubes have become clogged with insects and debris and will then need a thorough clean before the aircraft is returned to service.” Figure 7

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WHITE PAPER: IATA

storage. That would require many laborious tasks such as removing the carpets, the oxygen bottles, batteries and other components plus moving the aircraft to a remote location from which it can often be difficult to retrieve it. So, contrary to the fact that almost 70 percent of the global fleet was parked at the beginning of the pandemic, the operators have remained conservative and did not want to send those aircraft into storage. In figure 8, I’ve set out some basic information about the impact of extended aircraft parking and some mitigation actions to address those impacts. I’m sure that engineers reading this could add a few more but the table includes some issues that have manifested themselves during the pandemic.

Figure 9

I hope this has both reassured and informed readers about the specific issues that the COVID pandemic has brought to the airline business. Also, some of the initiatives in which IATA is engaged to ensure that airlines know what to do when the time comes to bring all of those parked aircraft back into full revenue generating service.

IRYNA KHOMENKO

Figure 8

Corrosion is an issue, especially for operators who are based in warm humid environments plus, as winter comes on, in a wider range of places. There have also been issues with pitot probes and static port orifices where the tubes have become clogged with insects and debris and will then need a thorough clean before the aircraft is returned to service.

IATA Guidance Material

So, to summarize, I’d like to draw your attention to the many documents put forward in the TechOps area to help airlines in coping with this current situation and specifically for major documents that are publicly available on the website. These documents cover a range of topics. There is ‘Guidance for managing aircraft airworthiness for operations during and post pandemic.’ ‘Aircraft cleaning and disinfection during and post pandemic.’ which has been drafted in collaboration with OEMs and operators and covers procedures and new methods. Also, IATA has given a series of virtual webinars during the pandemic, including ‘Maintenance Cost Conference 2020’. There is also guidance on the increasingly topical subject of ‘Carriage of cargo in the passenger cabin’ as mentioned earlier in the article.

Iryna Khomenko is a Manager of Operational Efficiency in IATA with 14 years’ experience in Aircraft Operations including, for the last six years, being responsible for development and progress for several projects within the Digital Aircraft Operations Initiative. Before joining IATA Iryna worked at Aerosvit Airlines in Ukraine for six years, having started her career in Ukrainian — Mediterranean Airlines after she had obtained her master’s degree in Management and Economics.

IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. IATA supports many areas of aviation activity and helps to formulate industry policy on critical aviation issues. Over more than 75 years, IATA has developed global commercial standards upon which the air transport industry is built. The aim is to assist airlines by simplifying processes and increasing passenger convenience while reducing costs and improving efficiency.

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AIRCRAFT IT MRO • WINTER 2020 • 65

AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: TRAX

Maureen Coletta explains the determination to be at the cutting edge of technology that makes TRAX successful Maureen Coletta joined TRAX in 2000, taking on various roles with support and implementation of the products, and is currently the Business Development Manager. Her aviation career started as a machinist working on aircraft engines in manufacturing at General Electric Aviation and MRO overhaul at AeroThrust Corp. Maureen’s aviation experience has included stints as an aircraft structure assembler at Boeing, Aircraft refueler for Citgo Aviation, and United Airlines ramp worker. Aircraft IT: Your name, your job title and the name of the business? Maureen Coletta: Maureen Coletta, Business Development Manager, TRAX USA Corp.

continued due to its unceasing technological advances. Today our products allow users to work from anywhere in a fully digital paperless environment.

Aircraft IT: How did TRAX get started? MC: In the late 1990s, aviation maintenance software companies still had not recognized the potential of the Windows platform. TRAX saw the promise of this technology and launched the company by offering a cutting-edge ERP product to the industry. The growth and success TRAX experienced have

Aircraft IT: What is the guiding business principle that drives the business? MC: Technological innovation is driving safety and efficiency, lowered costs, and all-around improvement in the aviation industry. This is what our clients need, and thus offering these products with enhanced technology propels our business.

Aircraft IT: What has TRAX’s greatest business achievement been to date, and why? MC: Our ability to work together with our business community to develop an innovative and strong suite of mobile and cloud-based products is an accomplishment we are proud of. We listened to our customers’ needs and worked with them to create leading-edge paperless solutions that work online and offline. Our customers include some of the world’s largest airlines, low-cost-carriers, and large MROs, all of whom operate and maintain the safest fleets in the industry at a very efficient cost

“The growth and success TRAX experienced have continued due to its unceasing technological advances. Today our products allow users to work from anywhere in a fully digital paperless environment.” AIRCRAFT IT MRO • WINTER 2020 • 66

AIRCRAFT MRO: VENDOR JOB CARD

“Artificial Intelligence is no longer an abstract concept and is increasingly offering concrete solutions for the industry. Augmented reality, predictive analytics, voice recognition, remote inspections, Blockchain parts records, and machine learning can now be offered as practical solutions…” structure. As a mission-critical system, our solutions are vital to the success of their business. We aim to keep our customers’ needs fulfilled and to keep them satisfied with a high level of service. Aircraft IT: What are the disappointments for TRAX and what have you learned from them? MC: While the aviation industry has been quicker to accept technological innovations for IFE and mobile customer facing apps in the past decade, it has been lagging when it comes to rapid adoption on the aircraft maintenance side of operations. We have learned to put forward Case Studies and other information portraying the high Return on Investment gained from mobilizing maintenance. We

are now seeing many customers embracing mobility. Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers? MC: TRAX enables efficient, reliable communication and dataflow between the various facets of an Airline or MRO organization using leading edge technology whilst providing a competitive and safe working environment for the benefit of their employees and customers. Aircraft IT: What will be the next big thing in maintenance Aviation IT? MC: Artificial Intelligence is no longer an abstract

concept and is increasingly offering concrete solutions for the industry. Augmented reality, predictive analytics, voice recognition, remote inspections, Blockchain parts records, and machine learning can now be offered as practical solutions for aviation maintenance today. TRAX is excited to put these concepts into development, with some already rolled out and in use by our customers. Aircraft IT: What do you want your customers to say about TRAX MC: ‘We work better with TRAX!’ Aircraft IT: Maureen Coletta, thank you for your time.

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DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 35 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries. We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration. Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.

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AIRCRAFT IT MRO • WINTER 2020 • 68

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DIRECTORY

AeroSoft Systems

Aerostrat

AirInt Services

AMC Aviation

W: www.aerosoftsys.com T: +1 905.678.9564 E: sales@aerosoftsys.com

W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com

W: www.airintservices.com T: +33 6 14 39 81 55 E: mlopez@airintservices.com

W: www.amc-aviation.fr T: +33 6 33 27 80 38 E: contact@amc-aviation.fr

Location: Ontario, Canada; Miami, FL, USA; Austria

Location: Seattle, USA

Location: Bordeaux & Paris (France)

Location: France and Dubai

NAME OF PRODUCT MARKETED • DigiMAINT, DigiDOC, WebPMI/DJM

NAME OF PRODUCT MARKETED • Aerros

NAME OF PRODUCT MARKETED • Cabin App, RFID App, Cargo App

NAME OF PRODUCT MARKETED • iCare AMS, iCare SMS, iCare iTech

KEY BUSINESS/SOFTWARE AREAS • Maintenance and Engineering Management • Digital Document Content Management • Business Intelligence Reporting • Business 2 Business transaction interface • Interface to Financials / Flight Operations

KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules

KEY BUSINESS/SOFTWARE AREAS • Cabin Maintenance • Data Management & Analytics • Digital Solutions & Mobility • Safety Equipment Inventory (RFID)

KEY BUSINESS/SOFTWARE AREAS • Full Operator / independent CAMO management • Full Operator / independent AMO/MRO management • Full Logistics / Purchase Management • QA Conformity and SMS management • Costs and invoicing management

AeroSoft Systems Inc. is unique in MRO IT, born in 1997 out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO IT system. Strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively. Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force. Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

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AirInt Services is a French aviation software provider created in 2011 and specialized in developing digital maintenance solutions for Airlines & MROs. Our headquarters are located in Bordeaux in the South of France, and we do also have sales offices in Paris to easily connect with all our customers. We exclusively work in the aerospace industry because our background and our DNA is cabin maintenance. Indeed, we have accumulated decades of experience in: • Equipment removal, installation, modification and overhaul

With 20 years of experience, AMC Aviation is an EASA CAMO PART-M, EASA PART-145 and Cosulting company. We offer an important range of services to airlines and leasing companies such as Maintenance support, engineering services, airworthiness management, civil aviation trainings, software solutions and flight operation services. Our Moto is “Your sucess is our comitment”

• Spare part logistics, purchase and supply • Shift for A & C checks in MROs, daily & weekly checks with airlines • EASA Form 1 issue in PART 145 workshop At AirInt Services, we strongly believe that, in a challenging environment where competitivity and performance are always more important, having the modern and adequate tools to perform your missions are key to success. This is why we are here. This is why we developed our softwares. And this is why we have several Airlines, MROs and OEMs trusting our solutions and daily using them to facilitate their maintenance activities.

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AIRCRAFT IT MRO • WINTER 2020 • 69

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DIRECTORY

APSYS

ASQS (Advanced Safety and Quality Solutions)

ATP

Aviation InterTec Services

W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net

W: www.atp.com T: +1 415-330-9500 E: marketing@atp.com

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

Location: France

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

Location: Brisbane, California; Toronto, Canada; Austin, Texas; and Bonita Springs, Florida

Locations: Canada, Malta

NAME OF PRODUCT MARKETED • AMASIS, IBIS, Simfia and Simlog

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

NAME OF PRODUCT MARKETED • ChronicX • SpotLight • ATP Libraries • ATP Aviation Hub • Flightdocs

NAME OF PRODUCT MARKETED • RAAS

W: www.apsys-airbus.com T: +33 (0) 5 61 30 99 00 E: gesine.varfis@apsys-airbus.com

KEY BUSINESS/SOFTWARE AREAS • Consulting Services • Enterprise Risk Management • Digitalization and Analytics • Airline and MRO Excellence • Maintenance and Risk Management Solutions As an Airbus subsidiary APSYS serves customers worldwide in determining leading risk management standards in close cooperation with our customers. Deeply rooted in aerospace engineering, the company’s experts are involved throughout the entire lifecycle of an aircraft from design to in-service operations guaranteeing reliable and safe aircraft operations (Product Assurance & Safety). APSYS supports its customers in achieving highest security standards for their operational and Information Technology to reduce vulnerability, making sure that clients have state of the art tools and processes established to manage attacks and threats (Product Security). On behalf of customers, APSYS has defined and implemented processes and tools for controlling technical, human and operational risks. With more than 450 employees APSYS supports the aerospace industry, but also the defense, transportation and energy sectors.

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KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Maintenance Tracking • Flight Operations • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis ATP is a global information services and software solutions company focused on making flying safer and more reliable. ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries. The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.

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AIRCRAFT IT MRO • WINTER 2020 • 70

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit. RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

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DIRECTORY

AIRCRAFT IT The Boeing Company

CloudCARDS

Comply365

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.cloudcards.ie T: +353 (0) 61748767 E: sales@cloudcards.ie

Location: Over 65 locations around the world

Location: Limerick, Ireland

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program

NAME OF PRODUCT MARKETED • CARDS (Civil Aviation Remote Delivery System) • AMS (Asset Management System)

KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

Location: USA

KEY BUSINESS/SOFTWARE AREAS • Aircraft Asset Management • Aircraft Delivery and Re-delivery Management • Aircraft Annual Inspection Management • Aircraft Project Management • Aircraft Technical Services CloudCARDS Ltd. an aircraft delivery and asset management software provider, formed in Ireland April 2013, has an experienced team of aviation experts working together to seamlessly deliver its exceptional software products to both Airlines and Leasing Companies around the globe. The long-term objective in CloudCARDS Ltd. is to dramatically reduce the cost of aircraft asset management and improve the oversight the owner and operator has on the asset. CARDS® — Civil Aircraft Remote Delivery System is a software platform designed to financially manage the asset and fully project manage the technical review, aircraft physical & records audit. AMS — Asset Management System is designed to manage the day-to-day management of the asset including utilization, maintenance reserves, alerts, forecasting, invoicing and reporting. All CloudCARDS Ltd. products are securely built using the latest cloud based technology. After all, your aircraft operate in the clouds, so why not manage them there too?

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Operations

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NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT MRO • WINTER 2020 • 71

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information

www.aircraftIT.com

DIRECTORY

Conduce

CrossConsense

EmpowerMX

eTT Aviation

Location: Nuneaton, Warwickshire

Location: Frankfurt Germany; Heusenstamm Germany

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

Location: Frisco TX, USA

Locations: Boise, ID, USA

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

NAME OF PRODUCT MARKETED • Aicraft Fleet View • ACSIS

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

NAME OF PRODUCT MARKETED • MISA: Complete Aviation Management Information System

KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development

KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))

KEY BUSINESS/SOFTWARE AREAS • Accounting • Maintenance • Inventory Management • Purchasing • Human Resources/Payroll

W: www.conduce.net T: +44 333 888 4044 E: info@conduce.net

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log/cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status) and ACSIS (tool for predictive maintenance). AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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AIRCRAFT IT MRO • WINTER 2020 • 72

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management. It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them. MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

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DIRECTORY

EXSYN Aviation Solutions

Flatirons Solutions

Gamit

IDMR Solutions

W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.gamit.co.uk T: +44 1279 818800 E: roam@gamit.co.uk

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Location: Amsterdam

Locations: Europe, Asia, USA, Middle East

Location: London UK (HQ), Basel Switzerland, Beirut Lebanon

Location: New York/Tel Aviv

NAME OF PRODUCT MARKETED • Avilytics, TITAN

NAME OF PRODUCT MARKETED CORENA Suite

NAME OF PRODUCT MARKETED • InForm

KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Aircraft Reliability Management solution • Predictive Maintenance solution • Robotic Process Automation • Data Migration • Consulting Service

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

NAME OF PRODUCT MARKETED • ROAM — Online digital airworthiness records archive and records complance manager. • RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.

EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs. TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

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KEY BUSINESS/SOFTWARE AREAS • Airworthiness records archive • Status Builder • Document Indexing • Communication module • Outsourcing

KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft. One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery. The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.

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AIRCRAFT IT MRO • WINTER 2020 • 73

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DIRECTORY

IFS

Laminaar Aviation InfoTech

W: www.ifs.com T: + 613-576-2480 E: AndInfo@ifsworld.com

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Locations: 60+ Worldwide

Location: Singapore, Denver, Bangalore, Mumbai

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • IFS Applications, IFS EOI, IFS Maintenix

NAME OF PRODUCT MARKETED • ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID

IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

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Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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AIRCRAFT IT MRO • WINTER 2020 • 74

MRX Systems W: www.mrxsys.com E: contact@mrxsys.com Location: Luxembourg/Monaco

NAME OF PRODUCT MARKETED • Blue EYE, Blue MRO, Blue STOK KEY BUSINESS/SOFTWARE AREAS • Quotation & Invoicing • Project Management & Reporting • Work Report Automatic Generation • eJobCard iPad App • Logistics & Inventory Management The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations. Thanks to more than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users. Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report. Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency

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DIRECTORY

NVable

Ramco Systems

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.ramco.com/aviation-suite/ T: +91 44 2235 4510 E: contact@ramco.com

Location: Glasgow, UK

NAME OF PRODUCT MARKETED • ConNVerge for Aviation KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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Location: 21 offices worldwide

KEEP UP WITH MRO IT DEVELOPMENTS

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform. Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

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AIRCRAFT IT MRO

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AIRCRAFT IT MRO • WINTER 2020 • 75

DIRECTORY

Rolls-Royce Controls and Data Services

ROTA.technology Inc.

Rusada

Seabury Solutions

W: www.rolls-royce.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

W: rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology

W: www.rusada.com T: 03333 440730 E: information@rusada.com

W: www.seaburysolutions.com T: +353 61 749 010 E: mkt@seaburysolutions.com

Location: Germany, UK, USA, India, New Zealand

Location: Melbourne, FL USA and global

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

Location: Ireland; Argentina

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC, VisiumFUEL, VisiumAQD

NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications

NAME OF PRODUCT MARKETED • Envision

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Base Maintenance • Line Maintenance • Flight Operations • Materials Management

KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications

Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organizations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Management • Fuel Efficiency Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management Today, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

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KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

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The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface. Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

With our software products serving over 80 customers in 35 countries globally they are suitable for the largest to small / medium sized operations. Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organization can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

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AIRCRAFT IT MRO • WINTER 2020 • 76

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DIRECTORY

AIRCRAFT IT Swiss Aviation Software

TRAX

TrustFlight

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.trax.aero T: +1 305.662.7400 E: sales@trax.aero

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control Swiss AviationSoftware unites over 30 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-theart maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, more than 180 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide.

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• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Paperless Maintenance • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 190 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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Operations

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service) KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office. Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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AIRCRAFT IT MRO • WINTER 2020 • 77

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftit.com for more information

www.aircraftIT.com

DIRECTORY

Ubisense

Ultramain

Vistair Systems

Yonder

W: www.ubisense.net T: + 44 (0)1223 535170 E: GLOBALenquiries@ubisense.net

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info

Location: Cambridge, UK; Denver, USA, Düsseldorf, Germany; Paris, France; Tokyo, Japan; Vancouver, Canada

Location: Albuquerque, New Mexico, USA

Location: United Kingdom

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • SmartSpace, enterprise location intelligence platform

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

NAME OF PRODUCT MARKETED • Yonder Mind

KEY BUSINESS/SOFTWARE AREAS • SmartSpace Production Logistics Monitor • SmartSpace Asset Monitor • SmartSpace Audit & Compliance • SmartSpace Compliance Monitor Digital transformation is driving a fundamental change in the Aerospace, Defence and MRO sectors. By focusing on their culture, processes and tools, companies will leverage new technologies to become smarter, more productive and lay the foundations for greater competitiveness in a digital world. Connecting manufacturing systems to real-world business process is fundamental to realising this vision and Ubisense’s SmartSpace provides a foundation platform for our customers’ Industry 4.0 strategy. SmartSpace enables OEMs and MROs to create a real-time digital twin of their environment, connecting activities to manufacturing, execution and planning systems, making real-world processes involving moving assets visible and measurable. Offering in-depth knowledge of the sectors in which it operates, Ubisense has long standing relationships with many customers across target markets including aerospace and defence, passenger and commercial vehicle manufacturing, communications and utilities. Since inception in 2002, we have built up a strong customer base including 6 of the top 10 Fortune 500 manufacturers, 9 of the leading 10 automotive manufacturers, 2 of the top 3 aerospace manufacturers and 5 of the major telecoms network operators around the world use our solutions including 3 of the top 4 in North America.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organization Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across multiple platforms and fleets. It provides a process for airlines to control the intellectual content of manuals, handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface. Yonder

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KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction. Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector. We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

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