Aircraft IT Operations V10.2 May-June 2021 by aircraftit

AIRCRAFT IT Operations CASE STUDY: JAPAN AIRLINES (JAL) WHITE PAPER: CLOSED LOOP SOLUTIONS IN PRACTICE: WIZZ AIR

MAY-JUNE 2021 • V10.2

Helping JAL pilots to better avoid turbulence Sharing weather information in near-real time

Wizz Air harnesses performance monitoring

Earlier detection of deterioration makes for better remedial decisions and actions

Securing a more sustainable future for aviation Measures to take now to secure resilience post-COVID

NEWS • VENDOR FLIGHT LOGS: SIMPFLY • YONDER • LUFTHANSA SYSTEMS • AVIONIC SUPPORT GROUP (ASG) • SOFTWARE DIRECTORY

AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations: The future of global operations and solutions that make work more efficient as well as safer

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

hen Benjamin Franklin signed the Declaration of Independence, he commented, “We must all hang together, or, most assuredly, we shall all hang separately.” If that seems a bit gruesome, it was probably meant to be in order to reinforce the message that people can achieve more if they work together than they might if they work separately. That is also true of organizations within the same sector. In the case of airlines, while there are matters whose commercial imperative is built on something exclusive to an airline (their menu of services offered, their promotions arrangements, the deals they strike with OEMs and other suppliers and more…) there are also matters whose commercial imperative depends upon the whole ecosystem of the sector (safety, flight scheduling, fuel efficiency / carbon reduction successes and more…). In this issue, we have a splendid article from Closed Loop Consulting with a focus on how collaboration can contribute to a more resilient future post-COVID. The article talks about the importance of working together with data sharing in order to bring about a revolution in flight planning and flight management that will benefit everybody in the sector. There is of course, a lot more to it than that, as you’ll see. As well as that, you’ll find a case study from Japan Airlines (JAL) telling how, by better and faster sharing weather of information through the use of automation, they have ensured that pilots are informed in near real-time about potential turbulence on their route and are therefore, better able to avoid or mitigate the effects

of it. Our Solutions in Practice this issue is about the critical matter of performance monitoring and how a better system is helping to ensure that the aircraft of Wizz Air are more often flying at or near their optimum efficiency. Also, it wouldn’t be Aircraft IT Operations without a Vendor Flight Log or two or, in this issue, four. Yes, four vendors share the secrets of their success with readers. You’ll read about how Simpfly can support the smooth entry of EFB’s to a fleet and then manage them in their daily use. There is also a Flight Log from Yonder about their solution for simplifying and managing digital documentation to improve the way in which editors produce and users use those documents. Lufthansa Systems’ Flight Log introduces readers to NetLine/HubDesigner, a group of solutions that can add speed and accuracy to an airline’s efforts to redesign a network and all the associated optimizers. And, with nearly every airline or operator now using an EFB system, we read about ASG, the business whose mounts with power and ethernet access ensure that flight crews only have to think about using the software. There is also the regular round-up of news and technology developments: plus, of course, the comprehensive ‘Operations Software Directory’. Aircraft IT Operations: technology that will improve operations today and the ideas that will secure an efficient future.

Ed Haskey

AIRCRAFT IT Operations • MAY-JUNE 2021 • 3

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AIRCRAFT IT Operations: V10.2

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

34 CASE STUDY: Better turbulence information for pilots at Japan Airlines (JAL) Kosuke Saeki, Project Leader, Service menu development team, WNI and Fumiya Homma, Operation Safety and Quality, Japan Airlines How Japan Airlines has increased the quality and speed of notification to other aircraft in the area when one of their aircraft encounters turbulence while in-flight.

39 VENDOR FLIGHT LOG: LUFTHANSA SYSTEMS Judith Semar, Product Owner Schedule Optimization, Lufthansa Systems shares how Lufthansa Systems worked with customers to revolutionize scheduling and planning In the latest of our Q&A pieces, Judith Semar, Product Owner Schedule Optimization, Lufthansa Systems, completes her ‘Vendor Flight Log’ for Aircraft IT.

42 SOLUTIONS IN PRACTICE: Real life essentials in five-minute case studies: Aircraft Performance Monitoring at Wizz Air Jaime Romero Waldhorn, Fuel Efficiency Manager at Wizz Air Wizz Air has harnessed an advance aircraft performance monitoring solution to better know, in near-real time, when an aircraft’s performance is deteriorating and to a level of detail that makes remedial action easier to determine.

48 VENDOR FLIGHT LOG: SIMPFLY José Godoy, founder and CCO at Simpfly shares the secret of how the developer and vendor has developed a service and delivery model that perfectly fits the times In another of our Q&A pieces, José Godoy, founder and CCO, Simpfly, completes his ‘Vendor Flight Log’ for Aircraft IT.

50 WHITE PAPER: Act now to secure the future: Part 2 Michael Bryan, Founding Principal & Managing Director at Closed Loop, Marcus Carr, Director of Projects and Data Science at Closed Loop and Martin Mitev, airline Captain and Aviation Futurist To survive and thrive after COVID, airlines must begin to consider how planning for this might occur. This article discusses the proactive measures airlines can take now to assure an enduring emergence from COVID and a more efficient, resilient future. AIRCRAFT IT Operations • MAY-JUNE 2021 • 5

58 VENDOR FLIGHT LOG: ASG David B. Abbott, Director of Business Development, Avionics Support Group, Inc. (ASG) shares the customer focused attention to detail at the heart of ASG’s success In a further one of our Q&A pieces, David B. Abbott, Director of Business Development, Avionics Support Group, Inc., completes his ‘Vendor Flight Log’ for Aircraft IT.

60 VENDOR FLIGHT LOG: YONDER Thomas Vogel explains how Yonder’s approach to documentation management paired with its customer-centric philosophy is the reason for Yonder Mind’s success In the final Q&A piece in this issue, Thomas Vogel, Co-Founder and CEO of Yonder, completes his ‘Vendor Flight Log’ for Aircraft IT.

62 Operations Software directory A detailed look at the world’s leading Operations IT systems

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Green recovery is running. New airlines choose SkyBreathe eco-flying solution to reduce fuel burn and CO2 emissions. Benjamin Smith, CEO of Air-France-KLM has said; “The COVID-19 crisis is forcing the airline industry to reinvent itself. Only those businesses that can transform themselves quickly, deeply and sustainably will survive”. The people at OpenAirlines are convinced that airlines need to take the opportunity raised by today’s challenges to bounce back. In this new context, cost control will matter even more. Leveraging fuel efficiency and pilot engagement is a winning strategy and a game changer. SkyBreathe® software taps into the latest digital technologies by using sophisticated Big Data Algorithms, Artificial Intelligence, and Machine Learning. It automatically analyzes billions of data records to identify the most relevant saving opportunities and provides a series of recommended actions that can reduce the total fuel consumption by up to 5%. In the last year, thanks to SkyBreathe, their customers have saved more than 150 million dollars. In terms of CO2, they have spared almost ~600,000 tons, which is as much as what all the American Tesla drivers haves saved in the same time by driving electric, it is also equivalent to planting 75 million trees. Reducing CO2 emissions and preserving the environment is OpenAirlines’ core

mission. They have won many innovation awards in international competitions on sustainability. OpenAirlines has been recognized by Bertrand Piccard’s Solar Impulse Foundation and is now a B-corporation, a renowned international label for corporate social responsibility excellence. In mid-April 2021, OpenAirlines announced that it has also initiated the Green Pilot movement to engage the pilot community all over the world so that they can endorse the mission to build greener aviation. They have also published the Green Airlines Fuel Book, a 7O pages booklet to raise awareness on fuel-saving best practices and help spread the fuel-efficiency culture in all airlines. In these times where airlines must show that they take the fight against climate change seriously, it’s not surprising that OpenAirlines has seen an acceleration in SkyBreathe’s adoption in the middle of the pandemic. In 2020, several forwardlooking airlines decided to partner with OpenAirlines to be ready for a green recovery and a more competitive industry. OpenAirlines was happy that GoAir, Amerijet, Flynas or Aircalin, Air France, and Air Serbia, have joined the SkyBreathe community to bring their fuel efficiency initiatives to the next level.

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Green Pilot is born!

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Aviation represents 2% to 5% of global emissions. Our planet is choking, and humanity needs to act quickly to reduce its impact on the environment. The air transport sector has been taking measures for years and international plans were adopted to reduce its carbon emissions. However, the sector is growing so much that its impact is increasing anyway. But could we not go further in the industry’s actions? OpenAirlines believes that a more sustainable way of living and traveling is possible. They believe that a greener aviation model can be created by acting collectively and making further efforts. This collective movement, announced in mid-April 2021 is called Green Pilot.

practices and carbon emissions offsetting alone would not be enough to save the world. However, they can change behaviors and promote energy transition. Let’s work all together for our planet’s future. Green Pilot is a movement that aims at: • Creating a community gathering all pilots and airlines who are embracing pride of ‘going green’. • Strengthening synergies between members to promote green actions to eliminate as much CO2 as possible and make air travel as efficient and economical as it can be. • Raising awareness of the population the world aviation industry’s efforts for the environment.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 8

You are a passionate pilot or airline worker who is concerned about the state of the planet? Are you willing to take a new step in your profession and prepare aviation future?

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Membership offers a number of benefits, including: • Network with like-minded people, seek advice and inspiration and share with other eco-flying champions worldwide. • Benefit from a platform where your voice can be heard and communicate your brand authentically to an audience who cares. • Get access to unlimited resources and get VIP tickets to the Green Pilot Conference. • Fly your Green Pilot flag with pride! Once you become a Green Pilot, you’ll get resources and support to tell the world about your membership.

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The Green Pilot community is made of pilots, airlines, and other aviation lovers that are committed to act and promote green actions to reduce aviation impact. It’s easy to join, answer a few questions in the form and OpenAirlines will consider your membership depending on your answers. If you succeed, you will be notified of your selection and enter the proud Green Pilot community. Take pride and say I’m a #Green Pilot.

Safety Line makes it to the top 25 in the UNWTO global startup competition for its contribution to the Climate Action SDG The United Nations World Tourism Organization ran a global competition for startups from around the world who contribute the most to sustainable and responsible tourism. Among more than 10,000 proposals, Safety Line was chosen to join the select group of 25 winning startups. The Organization recognized Safety Line for its contribution to the Climate Action SDG by helping airlines reduce aircraft fuel consumption and CO2 emissions thanks to its predictive analytics solution OptiFlight. INTERACTIVE Click here for full product details

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Organizational change in Scandinavian Avionics Design ApS

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Scandinavian Avionics Design ApS (SAD) — Part of The SA Group; has been preparing for a generation change in the management roles for more than a year, in order to secure a smooth transition and retention of vital experience and knowhow throughout the organization. After celebrating his 40th anniversary as an employee within The SA Group, Erling L. Linneberg, expressed a natural desire to start the handover of management responsibilities to his successor — a handover process that is now complete after The SA Group received the final approval from EASA on a new management structure announced in mid-February 2021. “Erling has been with The SA Group since the beginning and his solution oriented and flexible mindset along with his likeable personality has been a huge contributor to The SA Group and where we are today. That is also why we are happy that Erling is staying onboard, taking on a more detail-oriented role as a Special Programs Engineer for the years to come”, said Hardy B. Truelsen, Head of The SA Group. Erling L. Linneberg continued: “My work life with The SA Group has been a journey of a lifetime, and I am happy that I can now step down into a position where I can make my experience count and go back to where it all started — designing and delivering customeroriented solutions in the individual projects”.

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To take over from Erling, The SA Group was very excited to announce that Troels M. Lund is now formally approved as Head of Design, after joining the team back in 2018, with the ambition to grow into this position. Troels has now obtained sufficient knowledge about The SA Group’s system and procedures and with his more than 30 years of aviation experience in multiple management roles, he is very happy to be back in the design environment, where his heart truly lies. “I am, first of all, an avionics engineer by heart, and I have found that my passion is best exploited within the DOA area, where I have spent a vast part of my time in aviation. Working in an organization like The SA Group, where we have an extremely versatile customer segment, and strive to push boundaries every day, is a perfect fit for me”, said Troels M. Lund. In addition to the Head of Design role, also shifting role is the Chief Executive position, where Michael R. Truelsen is taking over from his father, Hardy B. Truelsen. “We are in the midst of our generation change in The SA Group as a whole, and this is a natural next step, where Michael will take over as Chief Executive”, said Hardy B. Truelsen. This is not a sign of retirement from Hardy B. Truelsen, but Hardy is to focus more on sales and business development tasks going forward. An overview of Organizational

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Changes in Scandinavian Avionics Design ApS: Chief Executive: Hardy B. Truelsen is replaced by Michael R. Truelsen; Head of Design Organization: Erling L. Linneberg is replaced by Troels M. Lund.; Erling L. Linneberg will continue as Deputy HOD and Manager — Special Programs Engineer. The changes are in effect from 8th of February 2021. Scandinavian Avionics Design ApS, — Part of The SA Group: Scandinavian Avionics Design ApS develops and designs complex structural and electrical complete turn-key avionics modifications for basically any application and is involved in complete aircraft nose to tail engineering and certification programs. Through the EASA Part 21J approved design organization, Scandinavian Avionics Design ApS offers development of

supplemental type certificates (STC) and minor changes to existing aircraft type certificates, covering any avionics or electrical modification of any aircraft or helicopter application. Over the years, Scandinavian Avionics Design ApS has developed more than 700 STCs and certification packages for a wide range of avionics system modifications in a wide range of aircraft types. Scandinavian Avionics Design ApS also provides certification packages complying with a wide range of other military and civil regulations and requirements, customized to the specific rules and regulations in any specific area. The SA Group is represented in eight countries, at 11 locations in Europe, the Middle East, India and Southeast Asia. The headquarters, which was established in 1978, is located in Billund, Denmark.

AeroLogic relies on AviationDW

Airlines, like almost every other industry, are more and more facing the problem of being flooded with data. The challenge is to make this data accessible for the ongoing improvement processes. With CrossConsense, Aerologic now found a partner who will support the cargo airline in bringing additional structure to the mass of data that can be drawn from AeroLogic’s MRO backend system AMOS. AeroLogic already uses standard off-the-shelf BI tools and has simply attached AviationDW as an additional data source. Behind the scenes, the AviationDW data transformation jobs are running to prepare raw backend MRO system data for easy access. Data is exported by AMOS and sent to AviationDW. The full control over all data export activity stays with AeroLogic. AeroLogic signed a contract with CrossConsense not only for the data ingestion process provisioning but also for hosting of the data warehouse and support provided by CrossConsense. As AeroLogic already is an AMOS Support Customer of CrossConsense the partnership between the two companies is of mutual benefit because the cargo airline will also support CrossConsense to further develop the functionalities of AviationDW. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MAY-JUNE 2021 • 11

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Azores Airlines and SATA Air Açores add Comply365’s ProAuthor for end-to-end content authoring and distribution

In late February 2021, Aviation software leader Comply365 was pleased to announce its two newest airline customers, Azores Airlines and SATA Air Açores, who both will soon leverage the power of streamlined compliance management and improve collaboration and efficiency with Comply365 solutions. The airlines, both part of the SATA Group based in the Portuguese Autonomous Region of The Azores, recently acquired ProAuthor, Comply365’s end-to-end operational content and compliance management system that enables faster, more routine manual revisions, and enables airlines to always be audit ready. “We were looking for a manual authoring and delivery solution that would offer a better way to manage our compliance with EASA regulations and IOSA standards as well as provide our flight crews with a great mobile experience,” said Mário Chaves, COO of

AIRCRAFT IT Operations • MAY-JUNE 2021 • 12

the SATA Group. “After thoroughly researching the market, it was evident that the value Comply365 would bring to our operations, as well as their innovative team, was the right solution.” Azores Airlines and SATA Air Açores operate a fleet of Airbus A320 and A321, and De Havilland Dash 8-Q200 and Q400 aircraft, respectively, providing passenger and cargo services within the Azores and international flights to destinations in Europe, North America, and Africa. While airlines typically spend months preparing for audits using legacy systems, ProAuthor will significantly reduce that time by tracing the manual content with corresponding regulatory standards. By providing the ability to tag standards and automatically run reports, the airlines will always be prepared for audits. ProAuthor will replace rudimentary word processing solutions at the pair of airlines, where technical publications staff will now

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save time during the authoring process by reusing shared content across manuals in both airlines. “We’re happy to welcome two Azorean airlines to our global Comply365 community, and we look forward to providing a great user experience for their crews,” Comply365 CEO Tom Samuel said. “We’ve proven the value of a unified system for our customers with multiple AOCs, so we’re excited for Azores Airlines and SATA Air Açores to realize the efficiency gains and increased collaboration they will see when they’re both operating within the Comply365 system.” Comply365’s solutions will provide a consistent end-user experience that reduces training and support, as well as increasing accuracy and safety by enabling frontline operators to navigate fewer systems for manuals and operational data. Pilots and flight attendants will receive more personalized and relevant content through effectivity tagging that enables filtering and searching based on aircraft, parts or other tags specific to the airlines’ operations.

About Comply365: Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. The business supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, as well as energy workforce rely on Comply365 for digital delivery of operational content, including OEM and internal company manuals. Having played an instrumental role in the regulatory approval of electronic flight bags (EFB) to replace the traditional, paper-based, pilot flight bags, Comply365 partners with clients to transform their industries. About Sata Group: The SATA Group has been involved in air transport, airfield management, and ground-handling services for all airlines landing on

Azorean soil since 1941. Its fleet is divided between SATA Air Açores and Azores Airlines, operating flights to the mainland and islands, Europe, Cape Verde, the United States, and Canada, with a combined network of codeshare and interline flights. Azores Airlines is now renewing its fleet with the Airbus 321neo and Airbus 321neo LR, airplanes able to substantially reduce the carbon footprint of each passenger, reduce costs per flight and continue the company’s growth strategy that includes the mission of taking the Azores to the World and the World to the Azores. The SATA universe is complete with SATA Gestão de Aeródromos, a company in charge of managing various airport infrastructures in the Azores. IATA members, SATA Group’s airlines, as well as its Maintenance and Engineering and Handling businesses, have seen their teams’ merit and professionalism rewarded with the sector’s most distinguished certifications. INTERACTIVE Click here for full product details

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Second Web Manuals employee selected for sustainability forum, One Young World In late March 2021, Chaitanya Kaushik, Sales Development Team Lead at Web Manuals, became the second of the company’s employees to be selected as the European Business Aviation Association’s (EBAA) delegate for the One Young World summit, taking place in Munich in July 2021. One Young World is a global organization which holds a yearly summit convening the brightest young talent from every country and sector, working to accelerate social impact. The prominent industry forum offers young professionals the opportunity to learn from influential political, business, and humanitarian leaders, enabling the next generation to pave the way towards a sustainable future. Web Manuals’ Chaitanya Kaushik will be one of 1,800 young leaders from more than 190 countries specifically selected to take part.

Kaushik says: “I’m extremely excited to be attending One Young World. The future of our planet and industry depends on the actions of my generation, which makes sustainability the most relevant topic to focus on right now. I believe this opportunity will help young leaders develop innovative solutions which will assist in achieving the EBAA’s mission of enhancing connectivity and enabling sustainable, responsible growth for business aviation.” Chaitanya has good reason to be optimistic; he is following in the footsteps of Web Manuals colleague, Angel Nikolov, who following the 2019 summit, went on to assist in developing the EBAA’s S.T.A.R.S (Standards & Training for Aviation Responsibility and Sustainability) initiative which is set to launch across Europe in 2021. Paul Sandström, Chief Revenue Officer and Director of Operations EMEA, Web Manuals, said: “We are thrilled Chaitanya has been chosen to attend the summit. Engaging young leaders is crucial to ensuring the sustainable future of business aviation. At Web Manuals, we are fully committed to encouraging our employees to take an active role in this journey.”

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 14

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Western Global Airlines selects Evionica as its EFB Cargo Weight & Balance software partner Western Global was in a need of a EFB Weight & Balance solution and evaluated leading vendors from the US, Europe and Asia. Assessment factors for the project were: • Covering MD11, B747 Aircraft (various configurations); • Sending Compliance (floor load and compartment door fit); • Dangerous Goods Segregation; • Possibility for customization adjustments; • IOS Platform; • Offline Availability; • Single Sign On; • Device Management; • Business Parameters; • Capabilities of Vendor. After putting the results together, it was clear that Western Global would choose Evionica and therefore also signed the agreement in March 2021. “We are keen to start on the EFB Weight & Balance Software project for our Cargo Fleet and establishing a long-term partnership. Evionica is the right partner for us.” said Kevin MacMillan, Director of Planning & Ground Operations, Western Global Airlines. “For us it is another important milestone in this challenging time but investments in digitalization and automation of processes will allow airlines future competitive advantage. I am proud of my team making this happen” said Mateusz Godun, CEO,

Evionica. The solution will be available from Q4/2021 and Evionica invites cargo operators to join this amazing project. About WGA: WGA redefined the air cargo ACMI and Charter model, which had been static for almost 50 years, by developing an evolutionary model which offers airlines and logistics companies truly variable and flexible capacity. The airline created the industry’s only low-cost, highlyresponsive air cargo operating platform, tailored to satisfy the changing requirements of each customer, with high reliability, 24/7/365. About Evionica: Evionica delivers intelligent solutions to improve the operations of companies in the aviation industry. It offers feature software for Weight & Balance calculations, as well as a range of systems to enhance the pilot training process. Evionica provides its services on all continents for clients such as Wizz Air, Lufthansa Aviation Training, LOT Polish Airlines and Gulf Aviation Academy. Read the full story on Aircraft IT Website

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ATI selects Vistair’s Docunet to support operational document management

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Specialist carrier ATI announced in late March 2021 that it had selected Vistair’s DocuNet™ aviation document management platform to support future growth and streamline processes. Air Transport International (ATI), a subsidiary of Air Transport Services Group, Inc. (ATSG), is a leading provider of passenger and air cargo transportation to air carriers and other enterprises that outsource their airlift requirements. The company is based in Wilmington, Ohio and operates around the globe. ATI’s client base includes Amazon, DHL and the U.S. Department of Defense. Their fleet comprises a mixture of wide-body and narrow-body Boeing aircraft (B767 and B757 variants). It is a dynamic logistics organization developing its operational business model to take advantage of digital transformation efficiencies. As part of this, key supplier relationships are a critical pillar.

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from creation through to distribution and completion. Mark Goldfischer, Sr. Manager Flight Standards and Training, ATI commented: “We have been impressed with Vistair’s focus on quality and customer service. We look forward to implementing the DocuNet product to further integrate and streamline our document management processes, giving us the opportunity to expand and improve our presentation of operational manuals, forms, and electronic records.” Dominic Clarke, Chief Commercial Officer, Vistair commented: “ATI has a history of excellence, serving blue-chip customers such as the US military, DHL, and Amazon. We are excited to be part of, and also contribute to, ATI’s culture of professionalism, and in doing so help continue to drive its focus on safety, compliance, and operational excellence.” About Air Transport International Inc.: Air Transport International was founded in 1978 and has grown to become a leading provider of passenger and air cargo transportation. The airline operates a fleet of 35 Boeing 767 and 757 aircraft. Key customers of ATI include Amazon, DHL and the U.S. Department of Defense. ATI provides contract and ad hoc charters to support one-off and scheduled cargo distribution and transportation, and

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operates ACMI / Wet Lease contracts with other third parties. ATI is a global operator with a proven track record of transporting all types of cargo to numerous destinations. About Vistair: Established in 2001, Vistair is one of the world’s leading suppliers of aviation management software that enable aviation customers to reach world class levels of safety, compliance and efficiency. Vistair’s Document Management and Safety

Management Solutions are used by over 40 aviation organizations worldwide with over 2,000 aviation manuals under management. The business currently supplies over 10% of the world’s top commercial airlines including British Airways, Delta Air lines, easyJet, Emirates, Frontier Airlines, Qantas, Saudia, SAS and Viva Aerobus as well as providing document management and safety management services to the UK’s Military Aviation Authority (MAA).

Frontier signs up for NAVBLUE’s crew bidding system Frontier Airlines, the ultra-low cost (ULC) carrier based in Denver, announced in late April 2021 that it has selected NAVBLUE for their industry leading crew bidding system, N-Preferential Bidding System (N-PBS). This agreement strengthens the relationship between NAVBLUE, a subsidiary of Airbus, and Frontier, who operate an all-Airbus fleet. “We’ve been pleased with the roll out of NAVBLUE N-PBS and continue to work with NAVBLUE to further customize the system for ease of use by our crews and based on our specific criteria,” said Brad Lambert, Vice President of Flight Operations, Frontier Airlines. N-PBS is an innovative seniority-based crew bidding system that will enable Frontier to maintain the airline’s schedule integrity while keeping the crewmember’s quality of life in mind. With over 40,000 crewmembers in North America using N-PBS every month, Frontier has joined a customer base that NAVBLUE values highly. Todd Bourg, Director of Operations and Crew Products at NAVBLUE said, “Working with the Frontier Airlines management team to bring PBS to their crewmembers has been a productive endeavor. We are confident that our PBS will enhance flexibility for the Frontier crewmembers while helping the company achieve their operational productivity targets.” AIRCRAFT IT Operations • MAY-JUNE 2021 • 17

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Lufthansa Systems and Emirates Airline extend their long-standing partnership for another seven years In early April 2021, Lufthansa Systems and Emirates Airline announced that they have extended their long-standing partnership by signing a seven-year contract for the iPadOS-based charting solution for pilots, Lido mPilot — including the Airport Moving Map Lido AMM — and the renewal for the Airport Mapping Database, Lido AMDB. The airline and its pilots will continue to benefit from increased situational awareness, safety, efficiency, and a reduction in workload. “We are happy to continuously support our airline customers with our cutting-edge products and services — especially as flights are slowly starting to pick up again around the world,” said Dr. Bernd Jurisch, Head of Flight & Navigation Products & Solutions at Lufthansa Systems. “This contract extension highlights the ongoing trust our customers

Emirates will rely on Lido Pilot Solutions and Lido Data Solutions from Lufthansa Systems for another seven years.

place in us as a leading provider of aviation IT solutions, and we look forward to continuing our long-standing partnership with Emirates.” Emirates is one of the world’s leading airlines, and it first started using the Lido Flight Planning Solutions in 1996. The airline became an early adopter of the

Windows-based charting application Lido eRoute Manual in 2008, and it has now opted to include the iPadOS-based charting application Lido mPilot as part of its flight operations solutions suite. This application optimizes workflows for pilots and improves their situational awareness, and most recently, it introduced a built-in dark mode button, a terrain layer on the enroute map, and the depiction of five weather phenomena. Lido mPilot provides pilots with all necessary navigation charts, documents and messages on their iPads. The application boasts an intuitive user interface, data visualized using the acclaimed Lido Route Manual charting standard, enroute weather and terrain, and more than thirty user configurations. The Lido AMDB is a highly accurate and reliable airport mapping database developed by Lufthansa Systems. The certified database displays the spatial layouts of

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airports in a geo-referenced manner to enable the onboard EFB airport moving map application and advanced ground avionics functions. It includes the geometry of runways, taxiways and buildings, as well as functional information. The Lido Flight Operations Solutions product family from Lufthansa Systems offers the aviation industry products and services in three key areas: Lido Data Solutions, Lido Flight Planning Solutions, and Lido Pilot Solutions. With its Lido products, Lufthansa Systems helps its customers increase safety, lower costs, and reduce workloads across the entire mission — both on the ground and in the air. About Emirates: Emirates is an award-winning international airline with a global footprint across six continents, connecting passengers and facilitating global trade to and through its modern hub, Dubai. The airline operates one of the most modern and efficient aircraft fleets comprised of spacious and comfortable Airbus A380 and Boeing 777 aircraft. With a culturally diverse workforce from over 160

nations worldwide, Emirates caters to its global customer base by delivering exceptional services and world-class products. Since its inception, the airline has been recognised by more than 500 international awards for operational excellence, innovative services and industry leading products — making Emirates one of the world’s most recognized airline brands. About Lufthansa Systems: Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. More than 350 customers worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services, which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Safety Line is awarded the international digital trophy for resilience Business France, a French public institution promoting French companies worldwide, together with INPI, the French National Institute of Industrial Property, recognized Safety Line as the winner in the Resilience category of their International Digital Trophies. The members of the jury congratulated Safety Line team for its ability to face and overcome difficulties during the Covid-19 pandemic, including adding new customers and registering new patents in 2020.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 19

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Garmin announces retrofit ADS-B solution for ATR 42 and ATR 72 aircraft

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Garmin® International, Inc announced in mid-April 2021, European Union Aviation Safety Agency (EASA) approval of an Automatic Dependent Surveillance-Broadcast (ADS-B) solution for the ATR 42 and ATR 72 turboprop aircraft. To achieve this certification, Garmin worked closely with Scandinavian Avionics, who developed and certified a Supplemental Type Certificate (STC) that provides operators an economical solution with efficient installation and low downtime. Operators now have an attractive option to equip their aircraft and achieve compliance, which is required prior to June 7, 2023. “We are proud to continue providing solutions to Air Transport customers worldwide and build upon our growing

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portfolio of ADS-B solutions that address the needs of this category of aircraft,” said Carl Wolf, Garmin vice president of aviation sales and marketing. “Garmin continues to pioneer the industry on a global scale with a broad range of ADS-B solutions that span all segments of aviation, and we are excited to provide these commercial aircraft with a reliable and cost-effective all-in-one technology solution for years to come.” “This is the second ADS-B solution we have done with Garmin, targeted at the airline segment, and it is a joy to work with Garmin’s excellent team to make all of this come together. Knowing the importance of short downtime for these aircraft, we have designed a kit solution that will enable a very short

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installation time — and this is offered at a very competitive price. We are very proud to offer such a flexible and comprehensive solution, and we have great expectations for the market response.” said Michael Truelsen, Scandinavian Avionics CEO The ADS-B upgrade for the ATR 42 and ATR 72 aircraft includes a GPS 3000 ADS-B compliant position source and dual GTX 3000 ADS-B Out transponders, and a complete installation kit comprised of a pre-wired shelf harness, fully manufactured brackets and other installation materials provided by Scandinavian Avionics. This solution is designed to easily interface to existing equipment on board the aircraft, reducing installation time and lowering the overall cost of compliance. Together, the GPS 3000 and GTX 3000 serve as a rugged, standalone ADS-B Out solution that meets the stringent demands of Transport Category aircraft around the globe. The Scandinavian Avionics ADS-B STC covers all models -500 and earlier. Designed and certified by Scandinavian Avionics, the STC and slide-in rack contain all of the necessary Garmin equipment and paperwork for the ADS-B Out solution. Scandinavian Avionics has completed the initial installation on both the ATR 42 and ATR 72 aircraft. Air Alsie, a European ATR and Dassault operator, is the first customer to install this solution on their ATR 72-500 aircraft. The GPS 3000 and GTX 3000 Garmin ADS-B Out solution for the ATR 42 and ATR 72 aircraft has received EASA approval and is available

immediately. Garmin’s aviation business segment is a leading provider of solutions to OEM, aftermarket, military and government customers. Garmin’s portfolio includes navigation, communication, flight control, hazard avoidance, an expansive suite of ADS-B solutions and other products and services that are known for innovation, reliability, and value. About Garmin International, Inc.: Garmin International, Inc. is a subsidiary of Garmin Ltd. (Nasdaq: GRMN). Garmin Ltd. is incorporated in Switzerland, and its principal subsidiaries are located in the United States, Taiwan and the United Kingdom. Garmin is a registered trademark and GTX is a trademark of Garmin Ltd. or its subsidiaries. About Scandinavian Avionics: Scandinavian Avionics (SA) is the headquarters of The SA Group and provides complete turn-key avionics solutions for civil and military aircraft, helicopters and UAS. Including sales, avionics maintenance (MRO), certification (STC), design & engineering, installation, product development, production, training and consultancy services. The SA Group consists of 12 divisions located in Europe, the Middle East, India and Southeast Asia. The headquarters, which was established in 1978, is located in Billund, Denmark. www.scanav.com All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. All rights reserved Read the full story on Aircraft IT Website

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 21

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skybook EFB — Enhanced Pilot Briefing It’s product launch time at Bytron Aviation Systems as the latest version of their already award winning EFB application takes to the skies around the world with a host of new features that all aim to directly address some of the most challenging aspects of aviation. Rather than making some bold statements around the all new ‘next gen’ EFB and listing endless functions, Bytron thought they would take a different approach and talk about the problems and challenges that the latest skybook Electronic Flight Bag app, announced in mid-April 2021, sets out to directly address in order to help operators achieve much more than simply ‘going paperless’ by giving pilots a digital briefing. Let’s start with the following…

What’s changed in the EFB and what does it address? Bytron’s customers and the aviation industry are looking towards the future for new improvements and bigger performance gains. They want to extract every possible benefit and in the case of Bytron’s clients, with skybook sitting firmly at the center of flight dispatch and operations, flight deck and maintenance, they are looking for new gains to further improve overall performance and drive additional savings.

Operators are looking way beyond the original objectives of improving crew briefings by removing paper and are now pushing forward to create fully connected applications that share vital information pre-flight, during the flight and then post flight in order to deliver:

• Workload and labor reductions through automated briefing creation, data import and sharing; • Improved global awareness through fully tailored interactive briefings; • Access to global NOTAM, Weather and Airport data via a single portal; • Improved situational awareness, faster problem identification and increase situational awareness; • Improved accuracy and increased data capturing across all sectors; • Automated information sharing in real time post flight; • Integrated tech log for real time sharing of information between flight deck and engineering; • Aircraft Interfacing to automate data capture; • Post flight reporting and analytics; • Device sync for seamless data sharing between pilots and engineering teams. It could go further but to summarize, if you’re looking for an EFB and only focusing on flight deck benefits, you run the risk of falling behind the curve and being outperformed by your rivals. Taking all of the above into account, what can you expect in Bytron’s enhanced EFB application?

What’s changed following the latest enhancements?

The focus has been on five main areas here as follows: 1. Usability; 2. Adaptability; 3. Flexibility; 4. Integration; 5. Awareness/decision making. To that end Bytron has made the latest version of the skybook Electronic Flight Bag more user friendly AIRCRAFT IT Operations • MAY-JUNE 2021 • 22

with much improved human/machine interfacing throughout each module. Navigation throughout the app has been improved to reduce the number of clicks required to perform key tasks and also to ensure that effective workflows are created that help operators drive efficiency on the flight deck by reducing pilot workloads. skybook is able to integrate fully with more third-party applications and systems than ever before and most importantly, the launch of the all-new Form Builder module means that operators can create tailored digital forms and also manage the onward development of the EFB and eTech Log apps in house — something that sets Bytron’s applications firmly apart from others on the market.

What’s new in the skybook Electronic Flight Bag app?

Knowledge is power — fact. Without it there are too many variables, and you simply cannot make the right decisions. This is why the latest version of the skybook EFB is Bytron’s most powerful application to date bringing vital sector information together in one place for pilots to review prior to departure. Aside from increased integration options to bring all briefing data into the skybook EFB, enhanced configuration and tailoring through the Form Builder technology, and a revised user interface to make the application easier and quicker to navigate, the revised application features a brand-new global mapping tool that puts an entire world of information in the palm of the pilot’s hand. The new Mapping Module enables pilots to bring the most

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vital information together in one place helping them to review the entire route for each sector in detail, all within a single screen. They can select from a number of additional filters which depict a range of real time weather conditions and updates which helps to ensure they are able to quickly identify potential problems and look at the actual impact on the route being flown. The all-new mapping module is the most powerful new addition to Bytron’s already class leading crew briefing, allowing pilots to review the following at the touch of a button: Icing; Turbulence; Lightning; Hurricane; Surface; Ash; Waypoint data (WPT name, flight level, timings and fuel data); Airfield Alerts (real time METAR, TAF and NOTAM information). A series of highly intuitive sliders and filters ensure that pilots can very easily switch between information, flight levels and flight times to help them better assess the actual impact of weather, for example, on their route. This will be vital when it comes to making

decisions that could affect the flight. Furthermore, Bytron’s tailored briefing packs are already engineered to highlight weather and NOTAM issues based on pre-defined operator configuration which means that skybook will also be actively alerting pilots to emerging problems that could impact on the airports featuring in the sector being flown. The real time data provided above is included as part of a skybook EFB package subscription and can be refreshed at any time to provide pilots with the very latest information. Operating sectors safely is paramount for all pilots making the skybook EFB a vital flight deck addition. Read the full story on Aircraft IT Website

Opti flight is one of more than 1000 clean and profitable solutions recognized by the solar impulse label The Solar Impulse Foundation identified 1000+ solutions to protect the environment and to accelerate the wide adoption of clean technologies. OptiFlight has been awarded a label for its innovative approach in reducing aircraft emissions while increasing profitability. Thanks to predictive analytics, OptiFlight allows airlines to significantly reduce fuel consumption and CO2 emissions in all flight phases. INTERACTIVE Click here for full product details

AIRCRAFT IT Operations • MAY-JUNE 2021 • 23

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skybook EFB — Enhanced Journey Logging

minutes which further enhances our ability to create detailed comprehensive insights across each and every sector.

As you’ve already seen above, the skybook Electronic Flight Bag application has received some serious love in recent months and, as a result, is more powerful, user friendly and effective than ever before. This news piece will turn the focus to Journey Logging and how Bytron has been able to make their award-winning app even better for core users — pilots… Let’s take a walk through what’s changed and why.

Improved Data Capture

When it comes to data capture, Bytron’s EFB already leads the way so the latest enhancements only serve to strengthen the performance of this flight deck companion. Revised navigation and user interfacing again help make the app more intuitive to use and, thanks to increased flexibility, Bytron is now able to go even further when it comes to creating efficient workflows that help maximize productivity whilst reducing unrequired button pressing. Any fields that aren’t needed can simply be removed and mandatory capture points are easy to create and highly visible to ensure operators extract all vital data from each flight. Thanks to Form Builder, new tailored forms and reports can also be created and accessed for use across skybook in a matter of

Improved data sharing

As mentioned in the earlier news piece, if you are building a business case for EFB’s on the flight deck and your focus is too narrow, you will be missing the opportunity to deliver far wider savings and improvements across wider teams and departments. Bytron’s more holistic approach sees them focusing on pre-flight data collection and import, briefing creation and delivery, data capture during the flight and then data sharing post flight. Ideally, the aim is to integrate and automate as much as possible. By looking more widely at how this vital information is collated, shared, reviewed, updated and then used after the flight, users are able to achieve far more significant savings and improvements that will help to: • Increase insights and make all actual data usable; • Make data captured available in real time for wider departments; • Improve efficiencies by removing onward data input requirements; • Improve data quality and accuracy; • Help improve performance and turnaround times; With skybook at the center of your team, your teams will be more productive, efficient and above all, armed with all information required to take performance to the next level. AIRCRAFT IT Operations • MAY-JUNE 2021 • 24

Automated Tech Log population

It is no secret that Bytron’s all new eTech Log application is due out soon and once live, this will make skybook the most comprehensive solution on the market. As part of this preparation, Bytron have made the changes needed to ensure that all Tech Log applicable information captured by the crew as part of the Journey Log will automatically sync with the eTech Log app in order to remove the need for double keying of information and help drive further workload reductions on the flight deck. This intelligent functionality is not reserved solely for the eTech Log though, as the skybook EFB application can also be integrated with third party applications in order to help achieve a similar outcome. Bytron’s eTech Log application is set to be a very powerful addition to the skybook range and they are keen to let operators get hands on in order to see how effective it is in the real world so if you would like to jump the queue and become a development partner, Bytron invites you to talk. Benefits include being amongst the first to put Bytron’s eTL through its paces, the chance to actively shape development of the app and to ensure your requirements feature from day one to make it even more effective. If you want to know more, Bytron are more than happy to help so to arrange a call and demo. Read the full story on Aircraft IT Website

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Evoke Systems launch new dark mode on EFOS for iPad In late April 2021, Evoke Systems were delighted to announce they have launched dark mode for their EFOS iPad app. Initially rolling out across their Journey Log module, which is part of the EFOS Flight Management Suite, it is anticipated that dark mode will be available across all EFOS iPad modules by the end of the year. With research showing it offers many health benefits, including reduced eye strain, dark mode is fast becoming the norm in modern-day digital products. Working in collaboration with their customers, Evoke has designed a dark mode that is easily and instantly accessible for their clients, with careful consideration given to color palettes, functionality, and the ability to roll this out to other iOS modules across their three product suites in the future. “Dark mode is a feature that has been highly requested by our customers using the EFOS iPad app. Here at Evoke we are passionate about continuously improving the EFOS experience for our users and working collaboratively with them when developing new features. The new dark mode eliminates bright fill colors to reduce eye strain, and live data validation rules within EFOS are supported by tinted text which brings attention to those important notifications and mandatory data fields. Using this approach, we have created a color palette for the dark theme that could then be reverse engineered for the existing light theme, which our EFOS users know and love. Under the hood we use a semantic color system that allows us to easily switch between dark and light themes at any point, aiding our ability to roll this new feature out to our other iOS modules across the product suites quickly and efficiently, providing a consistent user interface and experience across the app.” said Evoke Senior iOS Developer, Craig Walker. EFOS for iPad app is comprised of many modules, all of which solve distinct customer problems. The Electronic Journey Log (EJL) allows crew to record their flight and duty information digitally using the iPad, fulfilling regulatory compliance for Commander reporting and allowing for valuable operational and business data to be captured. Custom data entry controls coupled with live validation throughout the data entry process allow gross errors to be configured, improving the accuracy and quality of data recorded. Digital records eliminate illegible, error-prone, and expensive paper processes, with access to vital data providing powerful analysis opportunities into areas such as fuel burn, OTP and safety and event reporting. The EJL can be completed offline, with all information captured syncing to the EFOS server once connectivity is restored post-flight.

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Vistair and flydubai consolidate 10-year docunet document management relationship

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flydubai, the UAE headquartered international airline, announced in mid-April 2021 that it is to maintain its long-standing relationship with Vistair, ensuring continuity for its essential document management requirements. With operations commencing in 2009, flydubai is now the second largest carrier operating out of Dubai International. The organization has developed with the support of the Government of Dubai and flies to over 90 destinations in 48 countries worldwide. Vistair has worked alongside the organization’s flight operations team throughout this period. flydubai has one of the world’s most modern fleets primarily operating Boeing 737-800s a key factor in the longstanding relationship with Vistair. Boeing provides regular aviation manual updates and DocuNet™ incorporates a comparison tool which speeds up the regular Boeing manual revisions, a feature which will be increasingly critical as the Boeing 737-MAX aircraft returns to service. Speed of updates can often be a critical operational compliance factor and the comparison tool is a critical part of the service Vistair is able to provide.

Flight operations document management support

Throughout a particularly turbulent AIRCRAFT IT Operations • MAY-JUNE 2021 • 26

period for the aviation industry, Vistair’s document management publishing team has maintained a regular dialogue with flydubai’s flight operations team. Vistair’s DocuNet™ publishing team has worked as an extension of this unit thereby ruling out the need for any redundancies due to COVID pressures. In addition, and of particular importance to flydubai, the DocuNet™ full-service platform has supported the organization’s desire to move to a contactless working operation. Vistair’s solutions are cloud-based, automated and flexible, with military-grade security. This has supported efficient home working in what has been a seamless transition.

On your side communication support

The relationship between both parties has flourished over the years which over the past 18 months has been critical. The on-going and regular communication between Vistair and flydubai’s respective publishing teams has ensured all aviation document updates and all deadlines have been met, a claim very few in-house airline publishing teams can match. The DocuNet™ managed service is a unique package of support. It provides incredible value as it combines publishing and distribution technology

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with the assistance of a trained publishing team that is expert in the use of XML editing, along with the experience of handling aviation manuals from airlines throughout the world.

IOSA Audit — Compliance matrix

Over the course of the relationship, compliance requirements have increased for all airlines and it is essential for airline governance that all standards are not only met but regularly checked and documented. DocuNet™ has supported this requirement with the introduction of the ‘Compliance Matrix’ which automates evidencing that aviation manuals support IOSA and UAE GCAA regulations. In recent months, the flydubai team have been using the Compliance Matrix for their IOSA audit. Paul Smylie, Senior Manager Flight Operations, flydubai commented: “We have a close working relationship with Vistair which has progressed steadily over the past ten years. They have been on our side when we need them and

adjusted the DocuNet™ service to support us when times have been tough. This has especially been the case over the past 18 months when flydubai had to adjust flight operations but still needed to maintain a full suite of compliant aviation manuals.” Ian Herbert, CEO, Vistair commented: “It has been a great pleasure supporting flydubai over the past 10 years and to see a young and ambitious carrier grow to become a recognized and reputable international airline. DocuNet™ is a service no other company in the world can provide with a team of specialists very difficult to match. My aim is to ensure that we continue to innovate which in turn helps the aviation sector and our clients become safer and much more efficient.” flydubai is one of over 30 airlines using the DocuNet™ service to support aviation documentation management. During the past 18 months Vistair transitioned to home working in order to ensure that the needs of all clients could be met thereby allowing them to focus upon other core operational issues. Read the full story on Aircraft IT Website

Honeywell Forge breaks down data silos to create powerful insights with actionable information for flight efficiency, maintenance, safety, block time analysis, ground turn optimization, and many more. Make decisions with confidence and execute them faster with Honeywell Forge! For more information, visit pages3.honeywell.com/Honeywell_Forge_Airlines

AIRCRAFT IT Operations • MAY-JUNE 2021 • 27

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Air Moldova and NAVBLUE take a step further towards big data in flight operations Air Moldova, the national airline of Moldova, announced in late April 2021 that it has signed up for the recently launched application of the OPTIMIZE suite: the Performance Factor Optimizer (PFO). This brand-new digital application, connected to the Airbus Skywise platform, offers a significant improvement to the existing Aircraft Performance Monitoring (APM) process. Niko Lukian, technical pilot at Air Moldova and primary focal point for the implementation of this solution, explained why they chose the Performance Factor Optimizer solution and what were the benefits. Q: What benefits do you perceive compared to your existing process? A: Thanks to this investment on innovation and technology, we have proven fuel burn decreases, which contributes to our sustainability objectives. Performance Factor Optimizer solution is

much more efficient since: the data is always updated after each flight, which was not the case in our previous process, and it takes less time to perform the necessary tasks. Q: How smooth was the deployment of the solution in your operation once the data was integrated? A: It was really smooth and we collaborated to integrate additional data into Skywise for the whole fleet. We observed the system learns

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 28

and adapts after it gathers more data and we saw which results in a continuous improvement of the accuracy of the results. Q: How satisfied are you with the support received? A: Since the first time we saw the solution we have received excellent support from NAVBLUE. The support team was always very responsive to help us with any question or request. Q: There are many suppliers in the market for performance solutions. Why did you choose NAVBLUE? A: Other performance solutions exist but they are not as automated as the Performance Factor Optimizer. Additionally, we believe that NAVBLUE is the best in terms of performance solutions, and we are very satisfied with the onboard performance application (Flysmart+), a NAVBLUE solution that we are also using.

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New feature available in SafetyCube providing a practical answer to compliance monitoring requirements

SafetyCube is continuously improving. Thanks to customer feedback and an engaged customer support team, Safety Line’s integrated aviation safety, risk and compliance management solution evolves to address compliance monitoring requirements. Discover the new feature and continuously review all applicable standards to get a clear level of compliance for each of them. How to perform an efficient compliance monitoring with SafetyCube: 1. Customize the different types of compliance status labels you wish to apply; 2. Evaluate the level of compliance of each item vs. your applicable standards; 3. Attach proof of compliance documents for each item; 4. Keep your compliance monitoring up to date; 5. Export compliance monitoring reports; 6. Follow-up on your compliance by reviewing compliance status history.

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Paris Orly airport uses Airside Watch TALPA to improve runway safety Safety Line has been working together with Paris Orly airport operation team on a system that provides an automatic Runway Coefficient Code (RCC). Based on runway sensors measurements and Artificial Intelligence, the solution is in line with ICAO initiative to improve runway condition information for pilots during winter operations. This new system complies with the new regulation about Global Reporting Format applicable in August 2021 and makes easy the reporting of runway condition for each runway while improving the reliability of the information.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 29

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Lufthansa Systems launches new solution to optimize (multi-)hub networks Lufthansa Systems announced, in late April 2021, the launch of the NetLine/ HubDesigner, an optimizer that generates profitable (multi-)hub networks, optimizes fleet utilization, and creates the ideal bank structure at a single hub or in a multi-hub environment. Based on advanced artificial intelligence (AI) technologies, the solution harmonizes supply and demand while considering operational restrictions. This results in a schedule that is operationally feasible, perfectly suited to meet demand, and generates maximum network profitability. The new solution paves the way for more efficient, data-driven decisions in the recovery phase and well beyond. The solution was developed in response to the current market situation, where demand and the competitive landscape are subject to dynamic and sweeping change in the short term. Even airlines operating based on hub-and-spoke business models now have to adjust or completely redesign their networks more frequently, more radically, and closer to the day of departure. “Optimizers are needed to create and maintain a profitable bank structure for a (multi-)hub environment, which takes into account demand, competition and operational restrictions and enables airlines to tap market opportunities,” said Judith Semar, Product Owner AIRCRAFT IT Operations • MAY-JUNE 2021 • 30

NetLine/HubDesigner generates a schedule with maximum network profitability.

Schedule Optimization at Lufthansa Systems. “When market conditions change drastically, networks need to be redesigned from scratch. The NetLine/ HubDesigner generates the most profitable O&D network, known as the point of origin and destination approach, without having to resort to existing schedules.” Besides the clean-sheet network optimization approach, the NetLine/ HubDesigner delivers integrated rather than isolated optimization results as it combines three optimizers in one solution: 1. Hub optimization maximizes passenger services in terms of times, connections, and frequencies. The optimizer designs the best hub bank structure offering the optimal frequencies and connection times; 2. Fleet assignment ensures the most profitable use of a fleet: The optimizer efficiently assigns aircraft to routes while taking revenue and cost structures into account; 3. Rotation optimization generates reliable aircraft rotations:

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Western Global Airlines uses Comply365 for Document Management

The rotation optimizer creates a rotation schedule that accounts for operational and commercial demands by considering aspects such as airport slots, maintenance requirements and airport restrictions. Lufthansa Systems offers the underlying demand Aviation software developer and vendor, Comply365, was pleased to announce in early May 2021 that forecasts as a service, or they can be provided by flight crew members at Western Global Airlines will rely on Comply365’s mobile platform to access critical customers themselves. This enables airlines to operational content and record their compliance. Pilots and other frontline employees at the Estero, Fla.consistently plan and control their business process based cargo airline will be able to instantly access information they need and maintain individual compliance in within their network planning and scheduling process. and out of connectivity using Comply365’s document distribution and compliance management system. The NetLine/HubDesigner is a cloud solution “We are delighted to be part of Comply365’s reliable, trusted system,” said Captain Scotte Harris, Vice running on Lufthansa Systems’ cloud delivery President of Operations at Western Global Airlines. “After researching the market, we are confident in the platform, the Global Aviation Cloud. “Our customers value Comply365 provides in its proven solution for document distribution and compliance management – it thus benefit from an excellent end-to-end service for just works, without any worry or hassle.” simple, cost-effective and scalable use,” said Dana Pilots will have instant access to manuals and important memos, and they’ll be able to more accurately Wilk, Product Manager Global Aviation Cloud at and quickly search their manuals, which will always contain the most up-to-date information through Lufthansa Systems. “The security measures are automatic revision controls. Western Global will be able to deliver content based on roles, drive higher rates certified in accordance with multiple industry of compliance with reporting insights, and always be able to prove employee compliance to a regulator. standards and are regularly reviewed in audits.” “We are happy to welcome Western Global Airlines into our global community of users,” Comply365 CEO Lufthansa Systems is the customer’s single point of Tom Samuel said. “We look forward to providing their frontline employees with an intuitive user experience contact for the entire technology and service stack. they can rely on so they can keep their focus on transporting vital cargo around the globe.” ett-aviation_ad-aircraftIT_PRINT.2021.FOR.PUBLICATION.pdf 1 story 2/3/21 5:01 PMIT Website Read the full story on Aircraft IT Website Read the full on Aircraft INTERACTIVE Click here for full product details

Flight & Crew Management System C

A complete system for flight operations designed to help your airline operate more efficiently and profitably, while providing crew a better quality of life.

CMY

AIRCRAFT IT Operations • MAY-JUNE 2021 • 31

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China Southern Airlines counts on one of the most efficient and reliable flight planning solutions worldwide

Lufthansa Systems announced in early May 2021 that China Southern Airlines has signed an agreement extending the use of its Lido Flight 4D flight planning solution for an additional five years. China’s largest carrier will continue to use the reliable and accurate flight planning solution to achieve maximum operational efficiency, safety, and stability. Given the current global circumstances, airlines now more than ever appreciate the benefits of automated optimization solutions, which result in significant operational cost savings. By partnering closely with China Southern Airlines, Lufthansa Systems AIRCRAFT IT Operations • MAY-JUNE 2021 • 32

has optimized its processes to meet the needs of the Chinese aviation market with its unique dynamics, requirements and operational environment. “Based on our longstanding cooperation, our companies together have overcome the challenges currently facing China Southern, and we look forward to continuing to support one of the biggest airlines and market-leading dispatching environments,” said Tom Vandendael, Head of Regional Management APAC at Lufthansa Systems. “Crucial to our combined success is the product team with its experts who have an in-depth

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OPSCONTROL

FLIGHT WATCH

understanding of the Chinese market and the ecosphere in which we deploy Lido Flight 4D’s superior system capabilities to provide a best-in-class flight planning solution. It is truly by airliners for airliners.” Over 25% of aircraft worldwide operate with Lido Flight 4D, one of the most efficient and reliable flight planning solutions available. The solution supports dispatchers in evaluating the optimal route, while taking current flight-related data into account. It enables airlines to optimize their flying time, costs, and fuel consumption, resulting in fuel savings of up to 5%. With the implementation of Lido Flight 4D, China Southern Airlines is equipped to respond to the ever-changing demands and optimize its growing operational complexity. Headquartered in Guangzhou, China Southern Airlines normally operates more than 3,000 daily flights to 224 destinations in 40 countries and regions. The Chinese carrier and Lufthansa Systems have a longstanding partnership dating back to 2007.

About China Southern Airlines: China Southern Airlines Company Limited, with world headquarters based in Guangzhou, is the largest airline in the People’s Republic of China. China Southern Airlines operates eight holding public air transportation subsidiaries including Xiamen Air, Henan Airlines, Guizhou Airlines and Zhuhai Airlines. In 2019, China Southern safely transported more than 152 million passengers, leading all Chinese carriers for 41 consecutive years. As of December 2019, China Southern had a fleet of more than 860 passenger and cargo aircraft. China Southern operates an extensive route network of more than 1,000 routes with 3,000 daily flights to 224 destinations in 40 countries and regions around the world, offering more than 500,000 seats. In the wake of the COVID-19 outbreak in 2020, major transport missions were completed safely and efficiently with 18,000 medical relief flights operated, which safely transported 25,000 medical staff and 29,000 tons of medical supplies and repatriated 24,000 Chinese citizens who were stranded abroad. AIRCRAFT IT Operations • MAY-JUNE 2021 • 33

CASE STUDY: JAPAN AIRLINES (JAL)

Better turbulence information for pilots at Japan Airlines (JAL) Kosuke Saeki, Project Leader, Service menu development team, WNI and Fumiya Homma, Operation Safety and Quality, Japan Airlines share their joint development project for EDR / PIREP uplink automation AIRCRAFT IT Operations • MAY-JUNE 2021 • 34

CASE STUDY: JAPAN AIRLINES (JAL)

“…Japan Airlines has pioneered a system that goes a long way towards not only improving the information that pilots have about turbulence that might be on their flightpath but also ensuring that that information is received quickly in order to offer the maximum opportunity to avoid the turbulence or take mitigating action to ensure passenger safety.”

hile all aircraft encounter some degree of turbulence on most flights, moderate turbulence can make movement around the cabin difficult. Severe turbulence can be more dangerous not so much to aircraft safety (they’re built to withstand it) but to passenger safety and comfort. In this light, any solution that can minimize aircraft exposure to turbulence, by helping pilots avoid the condition, will enhance passenger comfort and safety. With Weathernews, Japan Airlines has pioneered a system that goes a long way towards not only improving the information that pilots have about turbulence that might be on their flightpath but also ensuring that that information is received quickly in order to offer the maximum opportunity to avoid the turbulence or take mitigating action to ensure passenger safety. Perhaps the best way to start this article is with a description of the overall solution (figure 1).

component of this system is a machine learning algorithm developed by Weathernews. This algorithm processes the altitude of turbulence reported to the ground and then automatically notifies nearby aircraft in-flight. So, let us now look at those machine learning algorithms used to process turbulence information and send notifications automatically to aircraft (figure 2).

How to process PIREP using Machine Learning Algorithms (AI) Example：

FL120-020 INC TB2O3 INSIGHT 500 AGL

Components of Jointly Development Solution

Figure 2

Figure 1

There are two main components in this new system. The first one is a solution developed by Japan Airlines. This is the first of its kind in Japan and it uses technology that automatically calculates turbulence indicators. The second

The system was put into operation in December 2020. Machine Learning (ML) technology records the turbulence information shared through the aircraft communication system. After recording, the report is displayed on Japan Airlines’ Operation Management’s reporting system. Turbulence exceeding a certain threshold is automatically sent to aircraft flying within a specific range of the turbulence report position. The threshold and the range can be set by the user. Information such as aircraft position and observation time are included in the report. As a result, pilots will have a better understanding of the risk of turbulence that might affect their flight path.

AIRCRAFT IT Operations • MAY-JUNE 2021 • 35

CASE STUDY: JAPAN AIRLINES (JAL)

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BENEFITS FOR JAPAN AIRLINES FROM USING THE NEW SYSTEM

First, we’ll explain the method used to automatically calculate turbulence indices using EDR (Eddy Dissipation Rate) data (figure 3).

Using machine learning to cope with ambiguous patterns (AI) Before

After

Personalised WEATHER SUPPORT INCREASE SAFETY & fuel efficiency AVOID COSTLY DIVERSIONS

EDR PIREP

Regular Expression

Difficult to cover ambiguous patterns ->Error with only subtle changes ->After all, everyone checks and corrects.

Machine Learning Regular Expression

Machine learning for ambiguous patterns ->By using the reliability (probability), limit the rate at which someone checks

Figure 3

Traditionally, after encountering turbulence and ensuring the safety of passengers and crew, pilots report turbulence information to the ground through manual data communication or by ACARS or radio. As a result, there is a time lag between the time of the turbulence encounter and the time when the turbulence is reported to the ground. Now, according to ICAO Annex 3, EDR or Eddy Dissipation Rate technology has become the new standard for reporting turbulence around the world. Japan

Hourly forecast for destination airports

Flight tracking w/ weather alerts

Learn more at weathernews.com

“Japan Airlines is the first airline in Japan to install an EDR calculation algorithm into aircraft computers. This algorithm converts the EDR value into turbulence information.” AIRCRAFT IT Operations • MAY-JUNE 2021 • 36

CASE STUDY: JAPAN AIRLINES (JAL)

Airlines is the first airline in Japan to install an EDR calculation algorithm into aircraft computers. This algorithm converts the EDR value into turbulence information. Once processed, EDR information reported from the aircraft is reflected in real-time in Weathernews Operation Control support system ‘FOSTERNEXTGEN’. At Japan Airlines, pilots can consider safer flying operations by analyzing EDR information together with PIREP information on the same platform before departure.

Increased efficiency with this new system

“… turbulence information can now be sent to aircraft automatically if a turbulence report exceeds a certain threshold. The aim is to quickly share turbulence information with aircraft in flight…” Figure 4

AIRCRAFT IT Operations • MAY-JUNE 2021 • 37

CASE STUDY: JAPAN AIRLINES (JAL)

KOSUKE SAEKI

With a successful track record in delivering innovative weather solutions to large customers in Japan, Mr. Saeki is currently a service account manager at WNI’s SKY Planning department. He has also participated in joint IT development projects with JAL in the past three years.

FUMIYA HOMMA

We are pleased to report that Japan Airlines increased efficiency in their operations by using the new system. In the past Japan Airlines flight dispatchers would take turbulence reports from an aircraft that had encountered turbulence and share them with other aircraft in the vicinity. However, there was a time lag before the information reached pilots of the other aircraft. With this new solution, turbulence information can now be sent to aircraft automatically if a turbulence report exceeds a certain threshold. The aim is to quickly share turbulence information with aircraft in flight in order to minimize the risk for them of encountering turbulence. In summary, by combining both systems in January 2021, the process from when an aircraft encounters and then reports turbulence to when other aircraft in the vicinity are notified has been completely automated (figure 5).

The System automatically sent EDR reports to other aircrafts under a minute

Working with the Operation Safety and Quality Department, Japan Airlines, Mr. Homma is mainly in charge of weather-related work in the department. His main work is to set rules related to weather in the company, share weather information that affects operations, investigate and develop technologies related to weather, and coordinate with the Japan Meteorological Agency.

JAPAN AIRLINES (JAL)

Japan Airlines (JAL) is an international airline and Japan’s flag carrier, headquartered in Shinagawa, Tokyo. Group companies include Japan Airlines, J-Air, Japan Air Commuter, Japan Transocean Air, Ryukyu Air Commuter, Hokkaido Air System, and ZIPAIR Tokyo for domestic feeder services, plus JAL Cargo for cargo and mail services. The JAL fleets include more than 230 aircraft from all of the main OEMs.: Boeing, Airbus, Embraer, Bombardier, ATR and Saab.

WEATHERNEWS (WNI)

Weathernews Inc. collects weather data from various sources. They use their proprietary infrastructure to provide support where there is no or scarce weather information. The business supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning to enroute and landing. Weathernews has more than 30 years of experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges.

Observed 0347Z

Sent 0348Z Figure 5

Also, the pilot of another aircraft in the vicinity who receives the notification can implement safety measures earlier, such as activating the sign to fasten seatbelts, initiate a change in the timing of in-flight meal provision or a change in flight altitude to avoid turbulence. AIRCRAFT IT Operations • MAY-JUNE 2021 • 38

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: LUFTHANSA SYSTEMS

Lufthansa Systems shares how it works with customers to revolutionize scheduling and planning Judith Semar has more than 20 years aviation experience, mainly focusing on commercial and operational topics. She is passionate about using modern technologies, automation, and optimization to manage airlines’ business processes. As the product owner for Schedule Optimization, she is now responsible for the NetLine optimization platform. As the current chair of the AGIFORS Scheduling and Strategic planning and past chair of the AGIFORS operation, she is well-known to many in the aviation industry Aircraft IT: Your name, your job title and the name of the business? Judith Semar: Judith Semar, Product Owner Schedule Optimization, Lufthansa Systems Aircraft IT: How did the NetLine/HubDesigner get started? JS: It started in 2018 with a completely different subject. We developed our NetLine vision and dealt with many future topics. In the course of this, we always put ourselves in the customers’ shoes. We soon realized that optimization would be one of the key focus areas for our customers in future years. As a result, the NetLine Optimizer Team was born. It deals exclusively with optimization topics; primarily in the network planning and scheduling environment, but also supporting our colleagues from the

Operations Control and Crew division. Then, when the Covid-19 crisis hit, we quickly realized that the trend of the past few years, towards dynamic scheduling and network planning methods, had accelerated. At that time, we already worked closely with one of the largest airline groups in the world on the topic of network design and hub optimization. Since the pandemic drastically changed the market and competition environment for airlines, our customers need an optimizer building networks, hub

structures and schedules from scratch based on the changed demand and supply situation. Of course, it significantly accelerated the entire development process. Aircraft IT: What is the attraction of airline-related software? JS: We live in a time when networks need to be adjusted or even redesigned more frequently, to a larger extent, and closer to departure day. Ultimately,

“… when the Covid-19 crisis hit, we quickly realized that the trend of the past few years, towards dynamic scheduling and network planning methods, had accelerated.” AIRCRAFT IT Operations • MAY-JUNE 2021 • 39

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

we want our customers to exploit the full market potential. This means that they must be able to quickly adapt the offer and provide it in an operationally feasible schedule. This is not even possible without the use of the latest IT and optimization algorithms. Within NetLine we provide a large set of schedule optimization tools, like network design, fleet assignment or rotation optimization. Aircraft IT: What is the guiding business principle that drives NetLine? JS: Lufthansa Systems’ NetLine consists of several software solutions: from Strategic Network Planning, Scheduling and Codeshare Management to Crew Management, Load and Operations Control. It is an ecosystem that is supported by various optimizers and is closely interlinked with other systems through modern interface technologies. As already mentioned above, we have developed a vision for NetLine: ‘Together we connect to make the best decision ahead of time.’ On the one hand, this sentence states where we want to go with NetLine, but on the other hand it also describes the cooperation with our customers. It is important to us to involve customers in the development process as early as possible. That’s why we develop new solutions together and iteratively with fast feedback loops, i.e., rapid prototyping. So, step by step, after building prototypes, we build an MVP (Minimum Viable Product) and, depending on customer needs, develop it to a FFP (Fully Functional Product). Especially for the optimization solutions, this approach has proven itself, because we can first test whether the algorithms work and only then start with the code development. Aircraft IT: What has been NetLine/HubDesigner’s greatest technical achievement to date, and why? JS: That immediately brings two key product functionalities to mind. Have you ever heard of Clean Sheet Network Optimization? As mentioned before, we live in times in which market conditions change

“It is important to us to involve customers in the development process as early as possible. That’s why we develop new solutions together and iteratively with fast feedback loops, i.e., rapid prototyping.” radically. Consequently, it is necessary to redesign the network from scratch. This can only be done with optimizers such as our NetLine/HubDesigner. The NetLine/HubDesigner combines three optimization approaches in one and does so with incredibly fast results. We really make sure that all profitability potentials are exploited, and the best (multi-) hub network is created. This covers hub optimization, fleet assignment and rotation optimization. This way the NetLine/HubDesigner creates the most profitable O&D network without having to fall back on an existing schedule. What’s really impressive is the performance. Scientists have been working on research problems like this for a long time, but the real art lies in bringing a practical solution to market. Aircraft IT: What has been NetLine/HubDesigner’s greatest business achievement to date, and why? JS: In our trial runs, we compared NetLine/ HubDesigner with a solution from a large international consulting firm. The results from the NetLine/HubDesigner far exceeded the profitability enhancement potentials of the competing solution. This excellent study result, by the way, convinced our customer, to follow up with this project. We will take the next important step in June, when we carry out a network optimization for the winter season 21/22. Focus of this optimization run will be to adjust to changes in demand, taking consideration of the confirmed slot portfolio. Especially now, during the recovery phase in the aftermath of the Covid 19 pandemic, we can provide our customers with an excellent tool to rethink their network in an efficient and successful AIRCRAFT IT Operations • MAY-JUNE 2021 • 40

way. Semi-manual and sequential network planning processes are not only tedious and time consuming, but often do not exploit the full profitability potentials. An integrated optimization approach combining destination selection, frequency planning, time optimization and fleet assignment to generate profitable (multi-)hub networks taking into consideration O&D demand and competition supports airlines to act successfully in the current fast changing market conditions. Aircraft IT: What have been NetLine/HubDesigner’s disappointments and what have you learned from them? JS: In this context, I would not talk about disappointments, but rather about challenges. Technology is developing fast and often rapid prototyping is better than long discussions on pros and cons. In the beginning of the development, we tested and combined several optimization approaches to find the best fit for this specific business need. It was especially important to build an optimizer that not only delivers a very good result, but also does so in an acceptable runtime. Long run times prevent the application of such optimization approaches in a real business context. Therefore, we paid special attention on the performance of our new optimizer from the beginning. We gained a lot of experiences with several AI and optimization approaches. During this process we quickly learned that the solution lies in the combination of different methods. This also means that team structures change quickly and specialists with unique expertise are needed, as well as from very different areas. I would almost call it ‘normal’ by now that such a team

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“Artificial intelligence and algorithms will continue to significantly influence the way we make decisions in the future. We also believe that the strict separation of departments and static process flows will soften in the future.” must first find itself. The methods of agile development provide a good guideline, but ultimately you have to find the best way of working for yourself. Aircraft IT: In a sentence, how would you summarize what NetLine/ HubDesigner does for aviation customers? JS: The NetLine/HubDesigner generates profitable (multi-) hub networks, optimizes fleet utilization and creates the ideal node structure in a hub or multi-hub environment. The optimizer harmonizes the demand side with the supply side. This results in an operationally feasible schedule that optimally serves demand and generates the highest network profitability. Aircraft IT: What is new on NetLine/ HubDesigner’s development horizon? JS: NetLine/HubDesigner is available to airlines as a web-based solution in the cloud. This end-to-end service is simple to implement, cost-effective and customers benefit from scalable use. Aircraft IT: What will be the next big thing in Aviation IT? JS: Artificial intelligence and algorithms

will continue to significantly influence the way we make decisions in the future. We also believe that the strict separation of departments and static process flows will soften in the future. We need to be able to consider crew and maintenance requirements much earlier in the scheduling and planning process to achieve significant cost savings. We will have increasing numbers of IT assistants as decision support. Experts will use these tools and will have to understand their outcome as well as validate the proposed solutions. IT helps, but it does not replace experts, we should always keep that in mind. The biggest thing, however, will be to choose the right methods to best respond to the business challenge at hand. There is no single best method for everything. Aircraft IT: What do you want your customers to say about Lufthansa Systems’ NetLine? JS: We have connected with NetLine. Now, we make the best decisions ahead of time. Our partner Lufthansa Systems manages to address business needs with AI, software and expertise.

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Aircraft IT: Judith Semar, thank you for your time. AIRCRAFT IT Operations • MAY-JUNE 2021 • 41

AIRCRAFT IT Operations

SOLUTIONS IN PRACTICE: WIZZ AIR

Aircraft Performance Monitoring at Wizz Air Jaime Romero Waldhorn, Fuel Efficiency Manager at Wizz Air shares Wizz Air’s experience of using an advanced aircraft performance monitoring solution to increase efficiency AIRCRAFT IT Operations • MAY-JUNE 2021 • 42

SOLUTIONS IN PRACTICE: WIZZ AIR

any fuel efficiency initiatives are dependent on the accuracy of flight planning and Flight Management System predictions. The accuracy of these systems depends on aircraft performance deterioration level which indicates by how much actual aircraft fuel consumption differs from its baseline model at any given point in time. Every aircraft has different in-flight performance. Differences originate mainly from engine deterioration, but also from maintenance quality, installation of performance improvement packages or just the manufacturer’s production quality. Accurate monitoring and application of performance deterioration factors enable these differences to be turned into emission savings. To understand how it works, let’s start with some facts. For each aircraft type, manufacturers publish associated performance models. These models play a fundamental role in Flight Planning and Flight Path optimization. They are being used in: • Flight Planning System: • Calculation of OFP (Operational Flight Plan) fuel figures; • Calculation of the lowest cost trajectory. • Flight Management System: • Calculation of economic speed; • Calculation of Optimum Flight Level; • Calculation of FMS descent path (for Airbus aircraft known as IDLE factor); • Calculation of FMS fuel figures (EFOB). Performance models are built for each given aircraft type. As every aircraft in the fleet burns a different amount of fuel, we need a way to represent the performance of each tail. This is done through the use of Aircraft Performance

“Every aircraft has different in-flight performance. Differences originate mainly from engine deterioration, but also from maintenance quality, installation of performance improvement packages or just the manufacturer’s production quality.” Monitoring (APM), by adjusting individual aircraft performance models using actual observations. As a result, Flight Planning and FMS predictions are more precise. Increased precision translates directly into emission savings. Regarding OFP fuel figures, savings are also indirect as more accurate fuel figures translate into less overburns — less flights in which actual fuel burn was higher than planned. This increases pilots’ trust in the planned fuel figures and thus they tend to take less extra fuel on board. Summing up, safe overburns (underburns) are key in the reduction of captain’s discretionary fuel. APM output is also used in Aircraft Information Management Systems for the purpose of supporting tail-assignment. Until 2019 Wizz Air Flight Operations followed a legacy APM process, which required significant manual workload and in which precision was far from ideal. We spent most of the time preparing and processing the data, with not much time left for analyzing trends or results and the impact they had for our operations.

AIRCRAFT IT Operations • MAY-JUNE 2021 • 43

SOLUTIONS IN PRACTICE: WIZZ AIR

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“Increased resolution and level of precision connected with diagnostics data enabled us to more accurately identify what was the root cause of performance deterioration.”

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Another drawback was that the updating of performance factors took place every month or quarter depending on standard deviation of results. Such lengthy intervals result in fuel penalties related to planning too much fuel until the new performance factor is available (for example the fuel burn of an aircraft might significantly decrease due to an engine change). As a result, in order to cater for cases where large differences in deterioration occurred, there was no other way than to apply a rounding-up policy. Otherwise, aircraft could fly for extended periods with a too low performance factor. In 2019 Wizz Air established a long-term cooperation with StorkJet, which supports airlines in aircraft performance monitoring and fuel efficiency optimization. Their solution named ‘AdvancedAPM’ resolves the issues described above and fits much better into Wizz Air’s vision. With help of Advanced-APM, Wizz Air performance monitoring process is now: • Fully automatic, requiring only analytical workload on the Flight Ops side; • Precise, with daily resolution and low scatter of the results; • Independent from aircraft and engine manufacturers; • Includes all flight phases; • Much more advanced — including over 60 charts related to aircraft performance and diagnostics aspects; • Includes IDLE factor. Instead of obsolete ACMS reports, AdvancedAPM uses wireless QAR (Quick Access Recorder) data which records ~20x more flight data at higher precision and frequency. A proof-of-concept performed on historical data indicated significant improvements in monitoring precision. Increased resolution and level of precision connected with diagnostics data enabled us to more accurately identify what was the root cause of performance deterioration. In some cases, maintenance actions were performed, recovering some aircraft performance. The example below (Figure 1) presents total deterioration (blue line), airframe deterioration (orange line) and both engines deterioration (green line) over time. In September 2019 Wizz Air changed both engines, which resulted in decreasing engine deterioration from 2% to 0.7% and total deterioration from 3.5% to 2.4%. With daily resolution we are able to see the change in performance just after the maintenance action.

AIRCRAFT IT Operations • MAY-JUNE 2021 • 44

SOLUTIONS IN PRACTICE: WIZZ AIR

Figure 1

On another example (Figure 2) we can see that total deterioration (blue line) increased from 2,7% to 3,6%.

Figure 3

Figure 2

Looking into the details, it turned out that the increased degradation was caused by a sudden jump in engine 2 deterioration (figure 3).

AdvancedAPM also offers a diagnostics module, which is helpful in independent monitoring of engine performance after a shop visit or other maintenance actions. The example below (Figures 4 and 5) shows one of the PW-1127GA shop visits. The correlation between EGT (Exhaust Gas Temperature) and Engine deterioration is clearly visible.

AIRCRAFT IT Operations • MAY-JUNE 2021 • 45

SOLUTIONS IN PRACTICE: WIZZ AIR

Figure 6

What is more, StorkJet provided Wizz Air with a study describing Descent Profile Optimization which clearly indicated saving potential and all the correlations that might have impact on savings. Summing up, actual aircraft performance is the key in flight path optimization, reduction of overburns and proper fleet assignment. With AdvancedAPM Wizz Air’s analytical team can focus on data analysis instead of data processing. All of that results in fuel savings and reduction of CO2 emissions.

Figure 4

JAIME ROMERO WALDHORN

Jaime Romero Waldhorn, Fuel Efficiency Manager at Wizz Air. He has a master’s degree in Traffic and Transport from the TU Darmstadt in Germany and over eight years of experience in the airline industry. Since 2018 he has been part of Wizz Air and starting in 2020, he joined the Flight Operations team, being in charge of introducing and monitoring fuel efficiency initiatives

WIZZ AIR

Wizz Air is a European ultra-low-cost (ULC) airline with its head office in Budapest. The airline serves many cities across Europe, as well as some destinations in North Africa and the Middle East. With over 130 aircraft across several types from the Airbus A320 family, it currently serves 170 destinations in 48 countries.

STORKJET

Figure 5

Such changes are immediately picked up by AdvancedAPM. With automatic alerting, Wizz Air can immediately react to increased degradation and work on corrective actions. The software gives us the possibility to monitor over 60 engine and airframe parameters related to aircraft performance (deflection of ailerons, spoiler, elevator, divergence of N1 or TAT/CAS and much more). Wizz Air also applies advancedAPM IDLE Factors for accurate computation of the FMS descent profiles. The aim of the IDLE factor is to adjust the FMS performance model such that the actual descent can be performed at IDLE thrust from Top of Descent until final approach. IDLE factors are especially important on descents to low congestion airports.

StorkJet is the expert in aircraft performance and fuel efficiency based on real flight data, supporting airlines through revealing new saving potentials and optimizing flight operations. Airlines use StorkJet’s software to track over 44 fuel initiatives, monitor the performance of each aircraft in the fleet and engage pilots to be more eco-friendly. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations • MAY-JUNE 2021 • 46

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CLICK ON THE COVER TO FLY BACK IN TIME NOW… AIRCRAFT IT Operations CASE STUDY: AIR HONG KONG WHITE PAPERS: DGBIRDS • CLOSED LOOP VENDOR FLIGHT LOGS: STORKJET • EVOKE SYSTEMS

SEPTEMBER-OCTOBER 2020 • V9.3

Air Hong Kong reaps the digital bonus

Going digital with document management improved safety and compliance

Trajectory Based Operations - Part 2

The changes TBO will make possible

EFB: Enhanced Flight Bag - Part 2

Delivering what pilots want within compliance

AIRCRAFT IT Operations

MARCH-APRIL 2021 • V10.1

Saving fuel, CO2 and time at Norwegian

Informed pilots make better fuel decisions at LOT

A Cruise Profile Optimizer means optimal flying

Implementing and using a new fuel efficiency solution

Empire Airlines automates A modern flight and crew management system

Enhanced Flight Bag part 3 Connectivity and the future

Digital changes at Edelweiss Air

A digitized EFB and Operations Manuals add real value

Secure the future

Measure to take now for a resilient future

The right balance at Wizz Air Weight & Balance supports efficiency

• NEWS • VENDOR FLIGHT LOG: LOGIPAD • OPERATIONS SOFTWARE DIRECTORY

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CASE STUDIES AIR HONG KONG WHITE PAPERS DGBIRDS • CLOSED LOOP

CASE STUDIES: NORWEGIAN • EDELWEISS AIR WHITE PAPER: CLOSED LOOP CONSULTING SOLUTIONS IN PRACTICE: WIZZ AIR

WINTER 2020 • V9.4

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AIRCRAFT IT Operations V9.3 SEPTEMBER-OCTOBER 2020

AIRCRAFT IT Operations

CASE STUDY: LOT POLISH AIRLINES • EMPIRE AIRLINES WHITE PAPERS: DGBIRDS VENDOR FLIGHT LOGS: NAVBLUE • ASQS

26/02/2021 16:58

AIRCRAFT IT Operations V9.4 WINTER 2020

CASE STUDIES LOT POLISH AIRLINES • EMPIRE AIRLINES VENDOR FLIGHT LOG NAVBLUE • ASQS

AIRCRAFT IT Operations V10.1 MARCH-APRIL 2021 CASE STUDIES NORWEGIAN • EDELWEISES AIR SOLUTIONS IN PRACTICE WIZZ AIR

AIRCRAFT IT Operations

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: SIMPFLY

Simpfly explains how its support is helping small operators overcome their EFB and Flight Operations needs Holding a BSc degree in Aeronautical Engineering and an Advanced Masters in Airline Operations, José Godoy has over twelve years’ experience in the aviation industry dedicated to Flight Operations. His interest in innovation has led him to get involved over the years in many corporate initiatives for excellence, from optimization of processes using Lean techniques to leadership in both intrapreneur and entrepreneurship ventures. Aircraft IT: Your name, your job title and the name of the business? José Rui Godoy: José Godoy, founder and CCO at Simpfly. Aircraft IT: How did Simpfly get started? JRG: I would say that it started a long time ago, as an idea, when I was still working for Embraer, back in 2012, but it took some years and maturity to finally take it out of paper. It really started taking shape in September 2019, with the mission in mind to establish a fully remote company, focused on start-ups and small operators, to solve the main

operational struggles we have noticed they face to compete (and survive) during the first years of operations. Aircraft IT: What is the attraction of Simpfly’s products and services? JRG: Our flagship product is the EFB Omni™, which is an all-in-one solution for the airline to get EFBs in their fleet and manage them in a seamless way: we basically become the Flight Ops Engineering department of the airline. There are no hidden catches, as we go a step further than any other provider, and for half the cost of traditional solutions available in the market.

Aircraft IT: What is the guiding business principle that drives Simpfly? JRG: We have 4 pillars that guide our services: Full support: from setup to day-today tasks, through a dedicated and remote team of experienced engineers, users are fully covered. No more ‘it’s under operator’s responsibility to…’ terms. 100% Digital: a paperless operation is no longer a trend, but a necessity. Clients can make their operation EFB-driven within no time, and with a solution that pilots will love. Safety first: a safe operation is only

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possible through strict compliance with regulation and providing crew with the right information, at the right time. Our processes are IOSA compliant, so users can rest assured we take this seriously. Lean: a cost-efficient solution should not overlook the need for continuous improvements. And we mean by this that we not only take internal actions for that, but we also support our customers in achieving it.

Aircraft IT: What has been Simpfly’s greatest technical achievement to date, and why? JRG: I already referred to our EFB Omni™ solution, but we also provide

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“Our flagship product is the EFB Omni™, which is an all-in-one solution for the airline to get EFBs in their fleet and manage them in a seamless way: we basically become the Flight Ops Engineering department of the airline.” other services, and one that I am most proud of is definitely our Escape Routes, which have been adopted by many operators flying over high terrain regions such as Turkey, Iran and the Himalayas. Also, we are currently developing a new model that will not only allow us to offer it to more operators, faster, but for an even lower cost. Aircraft IT: What has been Simpfly’s greatest business achievement to date, and why? JRG: For sure it was to implement our disruptive business model based on fully remote support in a business such as aviation which, even though it is sometimes seen as state-of-the-art in terms of technology solutions, is still struggling to adapt to this global trend. While many companies had to rush to look for solutions due to the COVID-19 crisis, we were born remote and have the experience to work like this. Aircraft IT: What have been Simpfly’s disappointments and what have you learned from them? JRG: I would not say it is a disappointment, but I have learned the hard way over the years how the aviation business gets trapped in some oligopolies that end up jeopardizing new airlines — especially in developing countries — in such a competitive market. In the end, it also harms development of disruptive solutions. Breaking this logic is one of our missions. Aircraft IT: In a sentence, how would you summarize what Simpfly does for aviation customers? JRG: We help customers achieve a hassle-free

AIRCRAFT IT Operations

operation, which is translated through our slogan: “You fly. We take care of the rest.” Aircraft IT: What is new on Simpfly’s development horizon? JRG: Through our services, we want to break some paradigms, so even airlines starting their operations can enjoy a combination of the best solutions and practices, and without hurting their pockets. Our next step is to do the same with knowledge: we are developing a set of e-learning courses, starting with a comprehensive Flight Operations Engineering course to be accessible (and affordable) not only for airline-sponsored staff, but also for individual graduated engineers, flight dispatchers and even pilots looking for specialization and repositioning. Aircraft IT: What will be the next big thing in Aviation IT? JRG: We believe we will see great evolution in EFB applications capabilities once the Internet becomes cheaper and a standard in the cockpit, especially on solutions focused on safety through communication and data sharing between aircraft (and not only from the same airline). One of our partners, Wader Aviation, has been developing tools in that sense which I believe will revolutionize how we deal with threat and error management. Aircraft IT: What do you want your customers to say about Simpfly? JRG: That they are glad to have found us. Simple as that. Aircraft IT: José Godoy, thank you for your time. AIRCRAFT IT Operations • MAY-JUNE 2021 • 49

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com for more information www.aircraftIT.com

CASE STUDY: CLOSED LOOP

Act now to secure the future: Part 2

Michael Bryan, Founding Principal & Managing Director, Closed Loop Consulting, with Marcus Carr, Closed Loop’s Director of Projects and Data Science, and Martin Mitev, airline Captain and Aviation Futurist, share some thoughts on planning out of COVID for a more efficient and resilient future.

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CASE STUDY: CLOSED LOOP

n part one, we discussed some recent experiences in the airline industry. We speculated about lessons that could be drawn from them and what opportunities might be presented by taking a slightly different perspective. In part two, we’ll cast our gaze outside the cave and forge a new path, looking at some possibilities in attitude and action that will challenge past thinking but that could deliver significant value.

A FUTURE FOCUSED PERSPECTIVE

Instead of looking back to 2019 as the model, we think looking forward and challenging ourselves with a race to 2029 might drive some excellent outcomes and add to the industry’s capability and its fortunes. We’ve got a few ideas about the sort of stuff that we’ll have to get into our operational consciousness to get the industry there. What Martin and Marcus suggested in part one is that the industry needs to break out of the COVID cocoon and look forward—rather than backwards to the status quo. For as long as I can remember, we’ve all been doing the same things in similar ways and thinking that, somehow, we’re different and, even more disturbing, given that we’ve already mentioned Einstein, that, somehow, we’re going to get different outcomes. Collectively, the industry has dug around the edges with technology, expecting it to provide the answer to everything. But did it really change anything on its own? A fearless assessment would suggest probably not. Sure, we’ve eked out some efficiencies here and there and talked a big game about the low-hanging fruit all being gone, except that it isn’t as we’ve demonstrated in earlier webinars. If all the ‘low-hanging fruit’ of efficiency is already harvested, you’d think the industry would be about as efficient as it could be. Indeed, one of the airline industry’s most revered and venerable denizens thinks we are, except that we’re not. There’s more to be done. To thrive on the other side of COVID, we’ve got to change our mindset and focus on rebuilding and maintaining a healthy, vibrant, agile and resilient industry. To achieve that, there are some things that we’ll all have to deal with, and we think now is the time to start planning for them. Think about how these things will impact our industry… • Airline recovery and resumption of pre-COVID growth trends; • Hydrogen and battery-powered aircraft; • Integrating with Urban aerial transport systems and operation; • High altitude balloons and aircraft systems; • Commercial space; • Supersonic Transport (SST); • What else? One of the critical parts of the journey to 2029 is to think about what will be different as we project forward to a future-focused worldview for the industry. The first step is to break down some of the assumptions we make about it. One

“… we’ve all been doing the same things in similar ways and thinking that, somehow, we’re different and, even more disturbing, given that we’ve already mentioned Einstein, that, somehow, we’re going to get different outcomes” facet of that will be to decide what of the information, systems and the way we do things today is really a competitive secret on which our business survival relies. Then there’s the other stuff that we all do routinely, thinking it’s unique to us but that everyone else is doing, getting the same result and thinking they’re also unique (figure 5.1). The duplicated effort and other costs are punishing.

Figure 5.1

Marcus has significant experience helping other industries out of the disarray caused by individual company efforts to build the same systems and ending up with a tangled mess when attempts were made to bring it all together to benefit particular industries.

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CASE STUDY: CLOSED LOOP

“We should be looking at mechanisms that will facilitate that sort of information being collaboratively produced and maintained by all airlines. The result of that would be a massive reduction in the duplication of effort.” MARCUS CARR: What’s been illustrated here is the conventional segregation of information into that which is competitive and that which is noncompetitive information more or less specific to one airline and every other airline too. The issue with the non-competitive information is that every airline is essentially developing and producing the same information, documents or systems: a lot of the same information, for example, to match industry standards or regulatory and compliance requirements. All of that information is, essentially, exactly the same. So, as a result, with data that’s been done individually by airlines, the perspective is not nearly as broad as it could be. Some information is almost certainly out of date, and, essentially, those data are disconnected from the rest of the industry, making sharing and exchange difficult at best.

Figure 5.2

Thinking about what it might look like in a more unified industry (figure 5.2), we’ve maintained the illustrative delineation of information that fits in the competitive advantage frame but now broken the non-competitive

information into two different types: proprietary and non-proprietary. Proprietary information is that which airlines are going to have to produce for themselves because, although it may be the same type of information that other airlines manufacture, it will be specific to their market or their organization. The non-proprietary and non-competitive information, on the other hand, is that material that every airline is producing or consuming and that is essentially identical between them. We should be looking at mechanisms that will facilitate that sort of information being collaboratively produced and maintained by all airlines. The result of that would be a massive reduction in the duplication of effort. Because there would be many of the industry’s best minds looking at it, it will probably be very high value, very current, and connected to the industry. For instance, there may be safety concerns that one airline sees that others may not have spotted yet. As that body of information grows, airlines need to put in less effort to maintain it. Because of ICAO’s association with the UN and the WHO, it’s been broadly argued that ICAO should have been more strident in its representation of the industry during COVID. However, its history since 1944 means that it’s perceived as a regulator more than an advocate for airlines. A Centre for Aviation (CAPA) event held last year aired perspectives from some airline CEOs, and their message was clear: the industry’s emergence from COVID remains confused and evolving. While there may be a somewhat more straightforward path becoming evident as this issue goes to press, uncertainty with borders, vaccines and virus variants still drags on the industry. The solution, we’re told by the experts, depends on collaboration and coordination. We’ve expressed our views about the lack of implementable detail in those maxims in our ‘New Usual’ video series – check them out on our website. Nevertheless, we think the industry needs to re-start and move ahead based on managed design, not by reams of somewhat obvious recommendations for everyone to interpret, too often through different perspectives. We think because of its penultimate position and representative role, IATA should stand up for this gig. Although the people at the top don’t seem to be sure how it will evolve, let’s take a pragmatic look at how collaboration across the industry eco-system could position us for a more sustained recovery and even lay down a path toward the future (figure 6).

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CASE STUDY: CLOSED LOOP

“Remarkably, all this capability exists, and airlines could benefit from it today. What doesn’t exist is the collective will and leadership to bring it together.” ALTERNATIVELY…

The alternative might look something like figure 7.

Recursive rework reinventing wheels Fragmentation over cohesion Industry-wide digitisation and digitalisation at risk Figure 6

Statistics demonstrate that strategy is often confused, miscommunicated and not well executed by the airline industry. While that’s a bold statement, there are plenty of examples if anyone wants to ask. Imagine, though, a future where the industry provides high-level strategic leadership about operational nuance from which airlines can draw; delivering a lot of that non-proprietary, non-competitive stuff that Marcus discussed. Picture a suite of tools, exchange standards, data sharing and collaborative capability that enables the industry to support operational strategies and outcomes, and reduce the bottlenecks, delays and scarcity issues that we were all grumbling about not so long ago. Imagine the same tools supporting airline operational strategies, improving the integration of departmental processes and data within the airline and, crucially, with new partners in the likely wave of mergers and global alliances that COVID will produce. Picture too, that airlines can draw from a library of industry-based leadership, data, information and knowledge, easing the repetitive, extensive and expensive turnover of knowledge acquisition and capability replicated by every airline in precisely the same way, over and over again. Airlines would return knowledge to the industry in a symbiotic connection that frees it of scarcity driven efficiency drains and delivers more of the lowhanging efficiencies most think are gone… except they’re not. Remarkably, all this capability exists, and airlines could benefit from it today. What doesn’t exist is the collective will and leadership to bring it together. This could be a profoundly beneficial program that could reset IATA. Hello, Mr Walsh?

Perception over strategy The status-quo

n tio p gO hin t o oN D e Th Remember these?

Figure 7

We all want to get back in the sky as soon as possible. There’s no doubt it is the highest priority for airlines, but we think how that is done will be crucial, lest the industry jumps straight from the colloquial ‘frying pan into the fire’. Remember the other issues constraining industry efficiency from part one? So far, it seems perception management remains the focus for the road out of COVID, not the critical strategic outcomes required to rebuild the industry into a more robust, agile and resilient version of itself. Figure 7 represents the status quo. In project management, we call this the ‘do nothing option’. While it’s a legitimate and proper project tool, we have to decide as an industry when we contemplate looking back from 2029 whether ‘do nothing’ was in the industry’s best interests. We do a lot well, but there are some things we don’t. A lot of this discussion is

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CASE STUDY: CLOSED LOOP

“…we call this the ‘do nothing option’. While it’s a legitimate and proper project tool, we have to decide as an industry when we contemplate looking back from 2029 whether ‘do nothing’ was in the industry’s best interests.” about the strategic maturity of the industry and its airlines. The collective contentment with the status quo comprehensively demonstrates that we’ve got some way to go. In the context of figure 8.1, strategic maturity is where an airline might rate itself on a strategy and system maturity scale, something like figure 8.1…

about them since 2009. Our work with airlines to help them invert the technology perspective triangle demonstrates it to customers very quickly. Here’s what a lot of the industry looks like.

Figure 8.2

Figure 8.1

… weighing key metrics against its operational and business attitudes. At Closed Loop, we use a matrix like this with our clients at the beginning of most projects. Airlines audit almost everything in the operational space. Why not the entire organization’s capability and readiness for change? We’ve included possible headings here, but these are typically client and project-dependent; no doubt, each reader’s will be different. Check the tiles that represent your degree of strategic maturity. Drilling into a couple (figure 8.2), Closed Loop has written about the industry’s focus on technology and how reliance on technology as the panacea for everything is a handbrake on real efficiency. We know that there will be those who want to debate that point, but we have the models to demonstrate it, and we’ve talked

Focusing on level one, the ‘technology first, business second and ‘system’ somewhere down the road, if at all,’ emphasis of projects habitually disregards the business ‘system’ aspects in which the technology must reside. Rather than technology as an enabler of next-level capability; system, processes, or procedures often become constrained by it. It’s not that there’s anything wrong with particular technology; it’s usually the result of incomplete rationale, a lack of attention to the real problem. The lack of integration at this level is pivotal: the industry has a pressing need to deliver collaborative outcomes across the sector and the entire journey supply chain. The future will be data-driven and integrated, yet many of our technologies remain closed. The IATA Webinar, ‘Adapt and Grow’ on May 26, 2020, comprehensively discussed this as a significant industry dilemma. Data integration will be crucial to the solution, but how many are doing it? How many know what it really is? Suppliers are not at fault: we said in a recent blog that, in the absence of a lead from their customer base, Suppliers will develop what they

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CASE STUDY: CLOSED LOOP

think we need, and they do that really well, so well, in fact, that it’s why the airlines tie their future vision to the next conference. Conferences, like those organized by Aircraft Commerce, AircraftIT and others, provide instant gratification, seeing and touching the latest gadgets. Because it’s new every time, some airlines take years to figure out what they’re actually looking for. We’ve discussed the two-decade machinations some went through in their search for the EFB in previous articles. The struggle had nothing to do with technology; there were many capable EFB systems to choose from. The issue was the business case, and the difficulty with that emanated from a lack of systems thinking and future vision. The big problem with the current manner in which these things are approached is that without a plan, the increasing tempo of technology makes the sweet spot for a gadget ever shorter. So, focusing on technology alone becomes an ever recursive and ever-diminishing cycle. A tool like the maturity matrix illuminates the current state of an organization. It identifies the aspirational pathways needed to develop to the future state and the steps necessary to achieve them; it also helps drag thinking out of technology alone to a more infinite worldview — instead of what we think we need by this coming Friday.

A UNIFIED INDUSTRY

Stepping outside the cave and getting started on strategic objectives and plans for emergence from COVID and beyond isn’t a massive investment in monetary terms but one of will and leadership.

“Leadership needs to come from the front; it needs to be strategic, planned, coordinated and facilitated. It needs to be from an advocate of the industry for the industry: not politicians or regulators.” Airlines must look to the future instead of backwards to the past. They must choose now how 2019 and 2020 will be seen from some future vantage point. In 2029, traffic levels will have re-established, at least from COVID-19 and likely resumed the trajectory that created the obstacles in 2019. Depending on what we take from this pandemic, we may be better prepared next time. Will we be leveraging data and collaboration to combat the issues that we face, those issues that put a handbrake on our ability to operate efficiently and deliver other critical aspirations like our environmental stewardship? Or will the industry be a copy of the same, doing the same things we’ve always done but expecting a different outcome? As we plan our path out of COVID, getting planes in the air is but one aspect. It’s time to reimagine how we do many of the things we do and decide how they fit the industry we ‘see’ in 2029. Leadership needs to come from the front; it needs to be strategic, planned, coordinated and facilitated. It needs to be from an advocate of the industry for the industry: not politicians or regulators. It needs to be ready with strategies and plans to guide airlines in planning and implementing the future. This gig belongs to IATA, and it’s up to airlines to tell them so. Here’s the perfect platform for IATA’s new leadership to reenergize the organization. For our industry, context is king, so to set some context, here’s a bit about us to close the article.

CLOSED LOOP

Figure 9

As important as what we do is why we do it. At the core of Closed Loop is our belief that a unified industry operating with a unified future-focused worldview about the issues facing it and the capability to consistently deliver change successfully is crucial to its strength, resilience and growth. Our core belief is supporting the industry to achieve a new worldview and helping airlines and the airline industry along that aspirational trajectory. We’re supported by a great team (figure 10); we have the people, experience and specifically developed methodologies that deliver success every time. All this stands behind the services we provide. AIRCRAFT IT Operations • MAY-JUNE 2021 • 55

CASE STUDY: CLOSED LOOP

MICHAEL BRYAN

Michael has enjoyed an Aviation Career spanning over 45 years. Recently retired from an A380 Command with a major carrier, he holds a Master of Aviation Management, a business degree in strategic planning and is a certified PRINCE2™ practitioner. He has experience in Airline, Corporate and General Aviation operations including training, system development, project and management positions. Michael’s management experience has included Strategic Planning and operational system development and Project Management across all industry segments. He is the founding Principal and Managing Director of Closed Loop Consulting.

MARCUS CARR

Figure 10

In figure 11, we’ve highlighted a few of the projects we’ve helped our customers with over the eleven years we’ve been together. If it’s not there, the chances are that no one’s asked for it yet.

In his twenty years at Allette Systems, Marcus delivered projects dealing with complex data sets covering civilian and military aviation, legislation, mortgage lending, telecommunications, drug and medical data, case law, technology and almost everything in between. Clients include Qantas, the Department of Defence, KBR, Telstra, the Department of Health and Ageing, The Australian Tax Office, LIXI, Butterworth’s, CCH, AusDI and dozens of others. Knowledge of data systems has been fundamental to Marcus’ success in project management. He has been the longtime editor of a set of standards produced by LIXI and adopted by the whole of the lending industry in Australia. He has also spoken at numerous conferences, particularly dealing with the delivery of critical data sets in time-critical projects. Marcus holds the position of Director of Projects within the Closed Loop Group. He is a PRINCE2® Practitioner and a firm believer that project management is a human task, not a software function.

MARTIN MITEV

Martin has worked in the aviation industry since 2010. He has held many titles until today, of which ‘airline pilot’ and ‘aviation futurist’ for the longest. He has helped develop airline IT systems and advised flight operations management, flying planes and researching predictions all the while. His passion for aviation runs much deeper — since he first touched the controls of an aircraft at age six. That motivates his, sometimes contrarian, insights which he freely shares, hopefully for the benefit of all.

CLOSED LOOP

Figure 11

We’ve been involved in quite a bit over our time together, and the experience gives us insight into how the industry has developed and, we think, some freedom to discuss how it might develop into the future. We definitely believe a discussion about the future is about as crucial as it can get. If you’d like have any of the points raised in this article explained in more detail than the space here allows, please feel free to contact us.

Closed Loop is a global team of aviation professionals supporting industry and airline management, and their people, to deliver strategically crucial, business-driven, financially sustainable and assured transformation outcomes. The business specialises in assisting airlines and other stakeholders to manage and deliver the coming wave of industry change and to integrate that with airline strategic and efficiency program portfolios; providing support, guidance or direction through all levels of the airline — from the Board to the tarmac and into the aircraft. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations • MAY-JUNE 2021 • 56

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: ASG

David B. Abbott shares the customer-focused attention to detail at the heart of ASG’s success David started in Aviation in 1984 as a Customer Service Manager with People Express Airlines. After they were bought by Continental, he became Director of Passenger Service based in Honolulu. In 1989 David started a company that disassembled commercial aircraft for spare parts, eventually moving to the Netherlands as VP EMEA. In 2006 David joined an airline software company then, in 2017 joined ASG.

Aircraft IT: Your name, your job title and the name of the business? David B. Abbott: David B. Abbott, Director of Business Development, Avionics Support Group, Inc. Aircraft IT: How did ASG get started? DBA: Avionics Support Group, Inc. (ASG) was founded in 1996 in Miami, Florida by three aviation commercial avionics installers. ASG began manufacturing avionic harnesses, and providing avionic system installations and manpower support to airlines, engineering companies and local aviation repair stations. Facilities and capabilities grew quickly in response to demand and our fast support services. By 1998, ASG was certified as an FAA-PMA approved facility and expanded to include other locations. Today we are the world leaders in Electronic Flight Bag mounting solutions for most major airlines in North America as well as others

around the world. If you fly, the chances are that our products, relating to EFB, ADS-B and SATCOM are installed on board. Aircraft IT: What is the attraction of aircraft-related software? DBA: Not only getting rid of paper in the aircraft but utilizing software to a higher level of efficiency. ASG provides state-of-the-art hardware: tablet EFB mounts, power and Ethernet access that enables flight crew to make the most of newly available software.

Aircraft IT: What is the guiding business principle that drives ASG? DBA: Our company motto is ‘Committed to keep you flying’, we will do everything possible to help you achieve this goal, so we will not rest until we find a solution to your issues. We will also find the most cost-effective option for your project and advise you on the alternative. Therefore, we listen to the customer: one of our solutions was the patented Constant Friction Mount, which became the preferred hard mounted EFB tablet solution for most pilots.

“ASG provides state-of-the-art hardware: tablet EFB mounts, power and Ethernet access that enables flight crew to make the most of newly available software.” AIRCRAFT IT Operations • MAY-JUNE 2021 • 58

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

Aircraft IT: What has been ASG ’s greatest technical achievement to date, and why? DBA: Our patented cfMount and power solutions have revolutionized tablet EFB hardware. ASG has made the tablet EFB a working reality. Aircraft IT: What has been ASG ’s greatest business achievement to date, and why? DBA: Maintaining our core values and keeping the trust of our customers for so long. We each have a skillset that brings a lot of value to the business, we trust each other, and we make ourselves available to the customer by listening to their concerns, which we continue to do. Customer service is paramount, and our employees follow this guiding principle. Aircraft IT: What have been ASG’s disappointments and what have you learned from them? DBA: Watching airlines make the mistake of trying to take short cuts using less than efficient tablet EFB mounts, only having to back track and adopt our mounts, wasting time and money on something which could have been done correctly in the first place. Also, the time it has taken the industry to accept what we have been preaching about tablet devices as EFBs all along has been the biggest disappointment. Aircraft IT: In a sentence, how would you summarize what ASG does for aviation customers? DBA: ASG has a reputation for our best-in-class hardware solutions for tablet Electronic Flight Bags (our family of products are the cfMount™, EFB Cradles, Tablet Power Supplies, Tablet Ethernet

“…we make ourselves available to the customer by listening to their concerns, which we continue to do.”

AIRCRAFT IT Operations

Adapters and FAA PMA installation kits), we are also a multi-faceted engineering house with FAA DER and DAR as principals, providing airlines and leasing companies with support for ADS-B, CPDLC, SATCOM installation and FANS upgrade. Aircraft IT: What is new on ASG’s development horizon? DBA: In keeping with the trend in the industry, we are debuting USB-C power, as well as the Ethernet power adapter, which can be used on all Apple and Android products. Aircraft IT: What will be the next big thing in Aviation IT? DBA: By bringing in an AID (Aircraft Interface Device) pilots will be provided with better communication and information. We can do this now, yet continue to strive for ways to lower the cost of these solutions. Aircraft IT: What do you want your customers to say about ASG? DBA: With its great customer service and world class products, it is no wonder that ASG is the leader in their field. Aircraft IT: David B. Abbott, thank you for your time.

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com

“By bringing in an AID (Aircraft Interface Device) pilots will be provided with better communication and information.” AIRCRAFT IT Operations • MAY-JUNE 2021 • 59

for more information www.aircraftIT.com

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

VENDOR FLIGHT LOG: YONDER

The approach to documentation management paired with its customer-centric philosophy is the reason for Yonder Mind’s breaking success Thomas Vogel, Co-Founder and Chief Executive Officer of Yonder, has more than 15 years’ experience in the aviation industry. Graduating in Electrical Engineering and Information Technology from the Swiss Federal Institute of Technology, he’s been pushing the boundaries of innovation for airports and airlines ever since. Together with his like minded Co-Founders, he now shakes up the industry with a solution that aims at no less than to revolutionize aviation in the documentation management domain. Aircraft IT: Your name, your job title and the name of the business? Thomas Vogel: Thomas Vogel, Co-Founder & CEO of Yonder. Aircraft IT: How did Yonder get started? TV: All of Yonder’s co-founders have a solid aviation background, ranging from a former EFB Administrator to the Head of an Airport Authority and an Airbus A330/340 pilot. In fact, one of our co-founders even developed an airline’s in-house documentation system from scratch and was responsible for several successive versions of that solution as a product owner. However, as all of us were facing similar issues in working with digital

documentation in our respective functions at the time, we decided to come up with Yonder Mind — a solution dedicated to simplifying digital documentation altogether, for both editors and end-users. Aircraft IT: What is the attraction of aircraft-related software? TV: Although aircraft are highly advanced technical systems, the full potential of digitization still hasn’t reached every corner of aviation yet — certainly not the documentation domain. It’s always exciting to work in a blue sky environment and to have the opportunity to define new standards that challenge the status quo. AIRCRAFT IT Operations • MAY-JUNE 2021 • 60

Aircraft IT: What is the guiding business principle that drives Yonder? TV: We take pride in being a solution provider, as opposed to just being a software provider: We actively support our customers in their digital transformation journey and even convert their legacy documentation into truly digital content. We do so in a transparent manner and without applying any hidden costs whatsoever. Aircraft IT: What has been Yonder’s greatest technical achievement to date, and why? TV: Creating a differential importer for OEM documentation. That’s a big deal because it breaks the separation between manual editors and subject

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

matter experts. However, creating the differential xml importer was quite a challenge; especially for manuals originating from some OEMs, due to the inconsistent quality of the raw data we receive. Aircraft IT: What has been Yonder’s greatest business achievement to date, and why? TV: With 2020 being the most challenging year for aviation to date, we still managed to close substantial deals with multiple large airlines and even an entire airline group. That’s reassuring indeed and a clear indication that Yonder’s approach to lean documentation management in aviation not only helps to save costs, but also provides additional benefits that remain unmatched by other solutions. Aircraft IT: What have been Yonder’s disappointments and what have you learned from them? TV: Luckily, we haven’t had memorable disappointments so far. Worth mentioning is, that some of our customers requested a big-bang transition from their legacy solution(s) to Yonder Mind. Considering all of the dependencies involved when dealing with an airline’s documentation, we certainly face extraordinary challenges whenever this scenario applies. Challenges that involve many workarounds and call for an extraordinary team effort altogether indeed. But, as previously mentioned, we are a solution provider that will always go the extra mile for our customers. On another note, occasionally I get asked, “why can’t we just use SharePoint and upload PDFs?” Hearing that after several interactions during the sales process makes me doubt whether people truly understand what digitization of documentation is all about. Aircraft IT: In a sentence, how would you summarize what Yonder does for aviation customers? TV: We provide end-to-end digitization of all documentation processes — from creating and

publishing content, all the way to revising it based on an end-user’s role and mission: Yonder Mind delivers reliable, role-based information to frontline employees at all times — both via web client and the offline app that is available for tablets and smartphones. Aircraft IT: What is new on Yonder’s development horizon? TV: Reusing information without physical duplication, is one of Yonder Mind’s key concepts. Yonder Mind fully supports the reuse of xml modules, e.g., to create OM-Bs from the manufacturer’s FCOM. But the implied benefits go far beyond this particular use case, which is why we’re contemplating advanced reuse functions that further push the boundaries of what digitization in the documentation domain is capable of. Aircraft IT: What will be the next big thing in Aviation IT? TV: In operational systems, we observe a transition to cloud-based solutions. We fully back this trend and are convinced that this shift will transform aviation IT in the foreseeable future. Moreover, there are still too many legacy IT systems around that neither communicate nor properly integrate with each other. For cost efficiency’s sake, this has to stop. Meanwhile, large integrated software suites claiming to do it all won’t solve this issue. For that reason, we are following an open-interface strategy that allows for third party systems to further enhance Yonder Mind’s capabilities to the end users benefit. One system we interface with successfully is IQSMS — most of our airline customers in fact use this integration. Aircraft IT: What do you want your customers to say about Yonder? TV: That Yonder is a fair and reliable partner. Aircraft IT: Thomas Vogel, thank you for your time. AIRCRAFT IT Operations • MAY-JUNE 2021 • 61

AIRCRAFT IT Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com for more information www.aircraftIT.com

DIRECTORY

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: www.acftperfo.com T: +32 476 76 76 08 E: info@acftperfo.com

W: afsys.aero/en T: +34 606 339 396 E: info@afsys.aero

Location: Waterloo, Belgium

Location: Madrid, Spain

W: www.ppsflightplanning.com W: flightwatch.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

NAME OF PRODUCT MARKETED • iCOM KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager) Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 62

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing • Ops Control | Flight Watch KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Flight tracking • Crew briefing facilities AIR SUPPORT specializes in the provision of the desktop and cloud-based flight planning software PPS Flight Planning System (PPS) and the integrated CrewBriefing web application and flight tracking. The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, trip-tailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated high quality flight briefing packages • Low acquisition and running costs offering highest costbenefit ratio in the market • Premium flight tracking via OpsControl

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Avionics Support Group W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

ASQS (Advanced Safety and Quality Solutions) W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net

Location: Florida, USA

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

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AVIOBOOK

AVTECH Sweden

W: www.aviobook.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Sweden

NAME OF PRODUCT MARKETED • AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight application • Navigation DataBase, weather data, ADS-B AvioBook, a Thales Group company, supports airlines as a partner in their digital strategy. AvioBook offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth. Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 63

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

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DIRECTORY

The Boeing Company

Bytron Aviation Systems

Comply365

Conduce

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.bytron.aero T: 01652 688 626 E: info@bytron.aero

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

Location: 65 Offices Worldwide

Location: Kirmington, United Kingdom

W: www.comply365.com T: +1 (877) 366 2365 E: info@comply365.com

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

NAME OF PRODUCT MARKETED • skybook aviation cloud KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry. The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck. skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

Location: USA

Location: Nuneaton, UK

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eCentral8 • eTraining8 • eForm8 • eDoc8

KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking

KEY BUSINESS/SOFTWARE AREAS • Electronic Logbook (ELB) • Cabin Log • Electronic Forms Designer • Document Viewer

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 64

Conduce pioneer mobile aviation solutions. eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide. eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs. Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips. Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

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DIRECTORY

CrossConsense W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

dgBirds

W: www.dgbirds.com E: contact@dgbirds.com

eTT Aviation

Evionica

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

W: www.evionica.com T: +48 507 787 737 E: office@evionica.com

Locations: Boise, ID, USA

Locations: Poland (Warsaw), Austria (Vienna)

NAME OF PRODUCT MARKETED • Evionica WB • Evionca FTS

Location: Frankfurt Germany Heusenstamm Germany

Location: Paris, France

NAME OF PRODUCT MARKETED • Aircraft Fleet View • ACSIS • AviationDW

NAME OF PRODUCT MARKETED • EFB as a Service

NAME OF PRODUCT MARKETED • SkedFlex

KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission/Briefing • Mission/Reports

KEY BUSINESS/SOFTWARE AREAS • Flight & Crew Management • Fleet (Movement) Management • Qualification & Training Management • Crew Pay • Line & Preferntial Bidding

KEY BUSINESS/SOFTWARE AREAS • Support and Hosting • Consulting and Data Migration • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio runs from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance) and AviationDW. AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics for AMOS users. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software for better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together. Because you are awesome, dgBirds builds awesome solutions.

AviationDW: information visualization made easy: AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

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SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated. Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 65

KEY BUSINESS/SOFTWARE AREAS • Weight & Balance Software • Flight Training Software • Computer Based Training Evionica delivers smart software for Weight & Balance, Flight Training and Computer Based Training to Airlines, Airports and Training Organizations. With over 100 clients the business is cooperating with recognized partners like Wizz Air, LOT Polish Airlines, Lufthansa Aviation Training, Abu Dhabi Aviation Training Center and many more. Evionica Weight & Balance Software: The solution allows users to reduce costs and has a very intuitive interface where training requires only 1 hour. Within 60 seconds you are able to produce a load sheet. Flight Training Software: Streamline administrative processes for training. Automate operations and save time with cloudbased software, plus go paperless. Computer Based Training: Pilot Training CBT with content explained in a straightforward way, having a natural lector voice, superior graphics and animation. A dark theme prevents users’ eyes from tiring. Small portions of information make it easier to remember content.

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DIRECTORY

Evoke Systems

Flatirons

Flightkeys

Flygprestanda AB

W: www.evoke-systems.aero T: +44 (0)3456 521 240 E: info@evoke-systems.aero

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.flightkeys.com T: +43 6991 777 6959 E: christoph@flightkeys.com

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

Locations: UK

Locations: Europe, Asia, USA, Middle East

Location: Austria, Vienna

Location: Malmö/Sweden, New Milford, CT/USA

NAME OF PRODUCT MARKETED • EFOS Training Management Suite • EFOS Leave Management Suite • EFOS Flight Management Suite

NAME OF PRODUCT MARKETED • CORENA Suite

NAME OF PRODUCT MARKETED • FLIGHTKEYS 5D • SPACEKEYS - RAIM PRO

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

KEY BUSINESS/SOFTWARE AREAS • Aviation software solutions • Aviation leave (vacation) management • Aviation Training Management System (TMS) • Flight Management EFOS Training Management Suite: An established and complete Training Management solution available exclusively for the aviation industry, EFOS TMS provides intelligent forms and records, course management and candidate progress tracking along with qualification and role profile monitoring, and supports AQP, ATQP and EBT programmes. Supported by a dedicated iPad application, EFOS TMS is available on web and for mobile and offline use. EFOS Leave Management Suite: A sophisticated leave (vacation) management system, designed specifically for airlines. With highly customisable rules, the EFOS Leave Management Suite suits individual airline requirements and offers a fair, deterministic and transparent way to allocate leave. EFOS LMS can be integrated with airline rostering systems to provide a holistic view of staff availability. EFOS Flight Management Suite: An iPad application for flight journey log information, flight folders, alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. Integrations with other operating systems maximise data efficiency.

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KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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KEY BUSINESS/SOFTWARE AREAS • Flight Planning • 5D Cost Optimization • Data Services (Nav, Weather) • Smart NOTAM Services • Delivery, Integration, 24/7 Support This Vienna service company was founded in April 2015 by a team of high profile aviation experts with very specific knowledge and long-term experience in the field of flight planning and optimization: Their mission is to completely re-write the science of flight management for the 21st century by precisely meeting the emerging requirements of cost-optimized airline operations, trajectory-based operations and the reduction of emissions. Flightkeys’ research takes place in a corporate climate that promotes innovation and a continuous search for excellence. The focus is on user-friendly systems that provide the ultimate level of cost optimization and integrate seamlessly into future airline operations and ATM systems. FLIGHTKEYS 5D - as the only 21st century flight management system - will balance airline network throughput, greenhouse gas emissions and safety in the most cost-efficient way and covers a scope far beyond any solution currently available on the market. By improving communication and collaboration amongst stakeholders in the aviation industry it will lead to a smarter and more productive use of aircraft and airspace. So watch Flightkeys closely, or feel free to invite them to present their new 5D solution.”

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 66

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

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DIRECTORY

AIRCRAFT IT Gigsky

Honeywell

International Flight Support

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

Location: Copenhagen, Denmark

NAME OF PRODUCT MARKETED • GSM Roaming Data

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS

NAME OF PRODUCT MARKETED

KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training

GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 67

Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com for more information

www.aircraftIT.com

DIRECTORY

Logipad DextraData

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

Location: Essen, Germany

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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Lufthansa Systems

NAVBLUE

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero

an Airbus Company

Location: Germany and in 16 other countries.

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

NAME OF PRODUCT MARKETED • IT Solutions

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 68

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DIRECTORY

NVable

OpenAirlines

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 (0)5 31 61 52 18 E: stephane.nitenberg@openairlines.com

Location: UK

Location: France, Asia, USA

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air…

WHAT’S IN THE MRO ISSUE? CASE STUDY

Managed MRO IT as a service at Western Global Airlines

CASE STUDY

Improving resource utilization and efficiency at Delta TechOps

CASE STUDY

Finnair enhances aviation safety

CASE STUDY

Engineer Training and Monitoring Solution Project at FL Technics

WHITE PAPER Sustaining aviation after a hard landing Part 1 WHITE PAPER A paradigm shift to more efficient aircraft fleet maintenance WHITE PAPER IT systems adoption Part 2

Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 69

Click here to read

AIRCRAFT IT MRO

DIRECTORY

PACE — a TXT company

Pivot

The SA Group

Safety Line

W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com

W: www.pivotcase.com T: +1 281-895-0128 E: mike@flyboys.com

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr

Location: Germany, France, USA

Location: Houston, Texas

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

NAME OF PRODUCT MARKETED • PIVOT mounting solutions

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time. PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline. SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 70

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DIRECTORY

AIRCRAFT IT SITA FOR AIRCRAFT

Simpfly

Smart4Aviation

W: www.simpfly.aero T: +1 303 800 6506 E: hello@simpfly.aero

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

Location: Fully remote, global operation

Location: Netherlands, Poland, Canada, USA

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab • eWAS Pilot • OptiClimb • OptiDirect • Opti Level • OptiSpeed

NAME OF PRODUCT MARKETED • EFB Omni™ Solution

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

Simpfly was born from the eagerness to help startup airlines and small operators to implement and manage EFB in a simple and cost-efficient way.

W: www.sita.aero/aircraft E: media.relations_aircraft@sita.aero Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally. SITA is powering a digital shift to make air travel more connected, seamless, efficient, safe and sustainable. Its communications network connects every corner of the globe and handles vast volumes of data every second.

KEY BUSINESS/SOFTWARE AREAS • EFB setup and management • Flight Ops Engineering support • Aircraft Performance studies • Escape Routes design • Airport Briefs

The EFB Omni™ is the all-in-one solution designed with that in mind: Simpfly streamlines Flight Operations processes by implementing EFBs in the client’s fleet and managing them on the client’s behalf thereupon, including all IT and Flight Operations Engineering related activities: Aircraft Performance, Weight & Balance, Flight Operations documentation and other EFB-related tasks. An airline’s daily operations become EFB-driven with confidence as the Simpfly team of engineers takes care of all back-office tasks needed to assure that the airline’s pilots have access to up-to-date data for a safe and compliant operation. All that backed by a strong know-how of the aviation industry for a total hassle free setup and, the best of all, without hurting your pocket. Simpfly says: You fly. We take care of the rest.

SITA is 100% owned by the air transport industry, with a presence in 200 countries and territories and a customer service team of more than 2,000 people around the world.

Ready to get on-board or need more info? Contact Simpfly for a dedicated webinar.

In 2018, SITA had consolidated revenues of US$1.7 billion.

Also check also their website for other specialized services such as Escape Routes and Airport Briefs.

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KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance. Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com for more information

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 71

www.aircraftIT.com

DIRECTORY

StorkJet

TrustFlight

Ultramain

Viasat

W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com

W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

Location: Poland

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

Location: Albuquerque, New Mexico, USA

Location: Ireland, USA, India, Australia, Switzerland, UK, China

NAME OF PRODUCT MARKETED • fuelPro • advancedAPM

NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

KEY BUSINESS/SOFTWARE AREAS • Fuel efficiency • Aircraft performance monitoring • Diagnosis of performance problems • Aircraft/engine benchmarking Aircraft Performance & Fuel Efficiency — Our Passion, Your Savings: We analyze airlines’ flight data to provide the most precise aircraft performance and optimize fuel consumption.

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support

fuelPro is a fuel efficiency platform powered by AI to help airlines optimize flight operations and build up a positive fuel efficiency ecosystem. Airlines we work with save on 44 fuel initiatives and engage pilots to be more eco-friendly by sharing feedback and best practices with them.

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

advancedAPM provides tail-specific performance factors for accurate fuel planning. The process is fully automatic and works for all aircraft types.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 72

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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DIRECTORY

Vistair Systems

Weathernews

Web Manuals International

Yonder

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: global.weathernews.com T: 00 45 392 78720 E: skysales_eu@wni.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info

Location: United Kingdom

Location: Tokyo, Oklahoma, Copenhagen, London Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul

Location: Sweden, USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

NAME OF PRODUCT MARKETED • Go or No-Go Decision Support • Personal weather briefings • En-Route Weather Forecast • Foster Flight Watch • Foster EFB • Flight Operations Control Support • Airspace Critical Operations Support

NAME OF PRODUCT MARKETED • Web Manuals

NAME OF PRODUCT MARKETED • Yonder Mind

KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning

KEY BUSINESS/SOFTWARE AREAS • Airlines weather support • Daily weather forecast • Weather IT solutions

Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation. Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information. Weathernews supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing. The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews’ risk communicators are available to assist users in any weather-related needs. Weathernews has more than 30 years experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability. Weathernews’ services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.

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Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

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AIRCRAFT IT Operations • MAY-JUNE 2021 • 73

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Aircraft IT Operations V10.2 May-June 2021

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CASE STUDY: Better turbulence information for pilots at Japan Airlines (JAL