AIRCRAFT IT Operations CASE STUDY: CANADIAN NORTH • SPICEJET WHITE PAPER: EUROCONTROL
NEW TECHNOLOGY: SITA FOR AIRCRAFT
JULY-AUGUST 2021 • V10.3
Digital documents help Canadian North With a merger and COVID, one system for manuals was a boon
Collaborative ATM and TBO A new flight planning format and process
SpiceJet embraces A unified solution fuel efficiency for operations Less fuel means less cost and increased profitability
Digital Day of Operations brings it all together
NEWS • VENDOR FLIGHT LOGS: PACE • eTT AVIATION • AVIOBOOK SOFTWARE DIRECTORY
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AIRCRAFT IT Operations: WELCOME
COMMENT Aircraft IT Operations: applications of technology today and what can be expected as the future arrives
AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.
A
fter more than a year of severe disruption and challenge, with the arrival of vaccines for COVID-19, we need to start looking towards a recovery for the air travel sector and, beyond that, to the resumption of trends that were already underway or predicted when the virus struck. The enforced period of inactivity has provided the chance for people to think about the long-term future: while COVID has set the sector back for the next couple of years, most forecasters see a resumption of previously predicted traffic growth within three or four years and, to cater for that additional traffic in a disease safe manner will require some radical re-thinking as well as some imaginative applications of technology. And, as if all that were not sufficiently challenging, the familiar priorities of fuel management, flight planning and cost management (a bigger than ever challenge after the losses caused by the pandemic) will still need to be addressed, the more so as traffic growth trends resume. One thing we have noticed is that, as with any extreme situation, the need to work in a post-COVID world has accelerated adoption of a number of technologies and solutions. Processes and solutions that might once have seemed a ‘like to have when we can afford it’ upgrade, are now seen as critical to safe operations in the future. For instance, paperless processes will minimize those contacts that are often identified as spreaders of disease. The more that can be accomplished with digital processes, and with integrated and automated processes, the better. And,
as well as for the airlines, better ways will be needed to manage the skies through which they fly. The case study from Canadian North is particularly interesting as it covers not simply the implementation of better and digital manuals but also the merger of two airlines with all their systems at a time when the challenge of pandemic has made everything more difficult. From SpiceJet, we have a case study on the perennially critical matter of fuel efficiency and a digital process that not only saves fuel costs but also provides high grade information from which the airline can manage its processes for greater profitability and competitiveness. The white paper from Eurocontrol addresses a topic of growing relevance for the future, Trajectory based Operations (TBO) or, rather, the structures that can deliver TBO. That is Collaborative Air Traffic Management (ATM) and Flight and Flow Information for a Collaborative Environment (FF-ICE). The white paper from SITA For Aircraft looks at another key process for future Operations, Digital day of Operations and Mission Control. Readers will learn the value of integrated solutions for a single support capability. In addition to a bumper clutch of three Vendor Flight Logs from PACE, eTT Aviation and AvioBook, there is also the regular round-up of news and technology developments: plus, of course, the comprehensive ‘Operations Software Directory’. Aircraft IT Operations: technology that will aid the recovery and add real value to the coming decades.
Ed Haskey
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 3
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AIRCRAFT IT Operations: V10.3
CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.
32 CASE STUDY: Canadian North goes digital for documents Chris Pye, Manager, Flight Operations Administration and Ahmad Minkara, Maintenance Asst. Production Manager at Canadian North Merging two airlines, their fleets, route networks and all their departments created the perfect opportunity for Canadian North to bring all manuals together under the auspices of a single and digital system with significant efficiency gains and cost savings.
38 VENDOR FLIGHT LOG: PACE Frank Ehlermann and Fabio Ortalli discuss the challenges and opportunities in the aviation industry and how PACE remains a global market leader in the industry domain In the latest of our Q&A pieces, Frank Ehlermann, CEO of PACE Gmbh and Fabio Ortalli, Managing Director and CEO of PACE Gmbh, complete their ‘Vendor Flight Log’ for Aircraft IT.
40 CASE STUDY: Saving fuel, reducing emissions and a culture of improvement at SpiceJet Nittin Gulati, Deputy General Manager IT, SpiceJet How SpiceJet managed to achieve cost reduction within a few months after implementing a Fuel Efficiency program, and how airlines can emerge stronger after the COVID crisis, preserve cash and increase profitability and competitiveness.
46 VENDOR FLIGHT LOG: AvioBook Nick Anderson tells us how a relentless focus on the end-user experience ensures that AvioBook’s solutions always focus on making users’ lives easier In another of our Q&A pieces, Nick Anderson, Director of Global Sales and Marketing with AvioBook, completes his ‘Vendor Flight Log’ for Aircraft IT.
48 WHITE PAPER: The foundation for collaborative ATM and TBO Henk J. Hof, Manager ICAO and Concepts, Eurocontrol Introducing a new flight plan format and flight planning process that supports collaborative decision making before and during the flight. It is the foundation for Trajectory Based Operation but what this will mean for operators?
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 5
56 VENDOR FLIGHT LOG: eTT Aviation Dana Knight shares how eTT Aviation’s acquisition of Eagle Cap Software completes the Flight Operations Suite for SkedFlex In a further Q&A piece, Dana Knight, Product Director, eTT Aviation, completes his ‘Vendor Flight Log’ for Aircraft IT.
58 WHITE PAPER: Digital Day of Operations Igor Dimnik, Director, Airline OCC and Crew Application Portfolio, SITA Challenging times call for innovative and integrated solutions. SITA FOR AIRCRAFT’s Digital Day of Operation portfolio leverages the latest digital technologies into a single support capability.
62 Operations Software directory A detailed look at the world’s leading Operations IT systems
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Simpfly announced in late May 2021 that it has been selected by Yerlegök, an aviation consultancy company specialized in aeronautical studies, to support them with Aircraft Performance analysis for the approval of new developments in Turkey. New development projects close to aerodromes require detailed Safety Risk Assessment analysis, including all-engine and engine-out scenarios to evaluate the threats and potential impacts of the new obstructions on the aerodrome operations, in accordance with local regulations (EASA AIR OPS) and ICAO standards (such as Annexes 6, 14, 19 and Docs 8168 and 9859). “We selected Simpfly to help us with their aircraft performance knowledge for some projects in critical areas, as we were impressed with their background. We appreciate their quality and care, which are reflected in the reports being accepted and praised by our local authorities, both civilian and military.” said Seyfettin Özyurt, General Manager of Yerlegök. Simpfly: With a skilled team of Flight Operations Engineers, Simpfly provides a comprehensive range of highly specialized ad hoc aircraft performance studies, all customizable according to customer needs, including EOSID and Escape Routes design, Route Studies, Aircraft Feasibility, Airport Risk Assessment, and optimization projects, such as Cost Index and Fuel Efficiency implementation. Yerlegök: Yerlegök Aviation (www.yerlegok.com) is a Turkish aviation consultancy company based in Ankara and established in 2017 to serve the growing aviation sector in Turkey, especially on flight safety and aerodrome standards. AIRCRAFT IT Operations • JULY-AUGUST 2021 • 6
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Simpfly signs partnership with Wader Aviation for Airport Briefing services
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In late May 2021, Simpfly announced that it has signed a partnership agreement with Wader Aviation to integrate their authoring tool into Simpfly’s Airport Briefing services. Wader Briefing is an online platform designed specifically for the management of airport briefs that goes well beyond current static information provided usually as a mix of text and images (if any) within operator’s Operations Manuals Part C (OM-C). “We see Wader Briefing as the next-generation solution to empower pilots with relevant and up-to-date aerodrome information in a constantly changing (and challenging) environment. With it, we are now able to provide our customers with multimedia content, dynamic statistics and instant updates, improving situation awareness and allowing better decision making.” – pointed out Jose Godoy, founder and CCO of Simpfly. “And, for those opting to provide crew with Wader mobile application, their pilots are able to access the briefs from any device, make personal notes and report suggestions and corrections directly from the brief itself.” “We are glad to see Simpfly as our new partner to provide their Airport Briefs services through our platform. Wader Briefing will certainly allow them to reduce time and cost to keep their briefs up-to-date. Our mobile application
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 8
makes pilots life much easier and we are certain that their customers will love it.” added Antonio Ferraz, co-founder and CEO of Wader Aviation. With a skilled team of Flight Operations Engineers, Simpfly provides a comprehensive range of highly specialized services in Flight Operations. Their Airport Briefing service is provided as an integral part of their all-in-one EFB Omni™ solution, but also as a separate subscription service, and currently covers over 300 airports worldwide. Wader Aviation: Wader is an innovative company based in Dubai, UAE, focused on the development of aviation applications, including Wader Briefing, Wader Logbook and the disruptive Wader App for Threat and Error Management (TEM), currently available at Apple Store. Wader Briefing is an online platform designed specifically for the management of airport briefs that goes much beyond current static information provided usually as a mix of text and images (if any) within operator’s Operations Manuals Part C (OM-C).
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Simpfly Escape Routes enhances safety of Ayit Aviation and Tourism and Jordan Aviation operations At the end of May 2021, Simpfly announced that it has been selected, through its partnership with 3Green Aero, to provide Escape Routes to two new customers in the Middle East: Ayit Aviation and Tourism, and Jordan Aviation. If an airplane experiences an engine failure or a loss of pressurization during cruise (in-flight), consequently loss of altitude occurs, which can be a potential issue on mountainous areas, so a study of these scenarios must be conducted prior to operating new routes over these areas and, in case of constraints, to be published as escape route (following driftdown and depressurization procedures). Simpfly offers the design of escape routes to cope with operator’s local regulation and standard procedures, including periodic revision of procedures due to Navigation data changes to make sure crew has always access to up-to-date charts. For airlines and operators that do not require a full support through Simpfly EFB Omni™ solution, but still need ad hoc support on Aircraft Performance services, Simpfly provides a comprehensive range of specialized studies as part of the Specialists On Demand service. Ayit Aviation and Tourism: Ayit (ICAO: AYT) is an Israeli domestic airline established in 2008, based in Beersheba. Its fleet of ERJ-145s is used for domestic and international flights, both scheduled and chartered. Jordan Aviation: Jordan Aviation (ICAO: JAV) is a Jordanian airline established in 1998, based in Amman. It operates worldwide charter flights with a mixed fleet of A320s, B737s, A330s and B767s. 3Green Aero: 3Green (www.3green.aero) is an Airline Operations Support & Aviation Consultancy based in Sofia, Bulgaria, providing a comprehensive range of flight operations support services and airline start up solutions to streamline operations, increase efficiency and improve safety standards.
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China Southern Airlines counts on one of the most efficient and reliable flight planning solutions worldwide
In early May 2021, Lufthansa Systems announced that China Southern Airlines has signed an agreement extending the use of its Lido Flight 4D flight planning solution for an additional five years. China’s largest carrier will continue to use the reliable and accurate flight planning solution to achieve maximum operational efficiency, safety, and stability. Given the current global circumstances, airlines now more than ever appreciate the benefits of automated optimization AIRCRAFT IT Operations • JULY-AUGUST 2021 • 10
solutions, which result in significant operational cost savings. By partnering closely with China Southern Airlines, Lufthansa Systems has optimized its processes to meet the needs of the Chinese aviation market with its unique dynamics, requirements and operational environment. “Based on our long-standing cooperation, our companies together have overcome the challenges currently facing China Southern, and we look forward to continuing to support one of the biggest
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airlines and market-leading dispatching environments,” said Tom Vandendael, Head of Regional Management APAC at Lufthansa Systems. “Crucial to our combined success is the product team with its experts who have an in-depth understanding of the Chinese market and the ecosphere in which we deploy Lido Flight 4D’s superior system capabilities to provide a best-in-class flight planning solution. It is truly by airliners for airliners.” Over 25% of aircraft worldwide operate with Lido Flight 4D, one of the most efficient and reliable flight planning solutions available. The solution supports dispatchers in evaluating the optimal route, while taking current flight-related data into account. It enables airlines to optimize their flying time, costs, and fuel consumption, resulting in fuel savings of up to 5%. With the implementation of Lido Flight 4D, China Southern Airlines is equipped to respond to the ever-changing demands and optimize its growing operational complexity.
Headquartered in Guangzhou, China Southern Airlines normally operates more than 3,000 daily flights to 224 destinations in 40 countries and regions. The Chinese carrier and Lufthansa Systems have a longstanding partnership dating back to 2007. China Southern Airlines: China Southern Airlines Company Limited, with world headquarters based in Guangzhou, is the largest airline in the People’s Republic of China. China Southern Airlines operates eight public air transportation subsidiaries including Xiamen Air, Henan Airlines, Guizhou Airlines and Zhuhai Airlines. In 2019, China Southern safely transported more than 152 million passengers, leading all Chinese carriers for 41 consecutive years. As of December 2019, China Southern had a fleet of more than 860 passenger and cargo aircraft. The airline operates an extensive route network of more than 1,000 routes with 3,000 daily flights to 224 destinations in 40 countries and regions around the world, offering more than 500,000 seats. In the wake
of the COVID-19 outbreak in 2020, major transport missions were completed safely and efficiently with 18,000 medical relief flights operated, which safely transported 25,000 medical staff and 29,000 tons of medical supplies and repatriated 24,000 Chinese citizens who were stranded abroad. Lufthansa Systems: Lufthansa Systems GmbH & Co. KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological knowhow, the company provides consulting and IT services for the global aviation industry. More than 350 customers worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services, which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries. INTERACTIVE Click here for full product details
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ACSIS– the perfect collaborative workspace tool for trouble-shooters
During the next couple of months business in the aviation industry will slowly recover. But there will be long-term changes for the whole industry. A lot of the airline trouble-shooters right now are working remotely and are no longer sitting next to each other to be able to discuss problems ‘on the fly’. And it is predicted that this will continue in the future as more and more people see advantages for working remotely with regards to their work-life balance. The question is, if it is possible for airline trouble-shooters to stay at home even if the pandemic is over. According to CrossConsense, in early May 2021, they would say ‘yes’; if those trouble-shooters have the right tool to do their work as reliably as if they were in the office. ACSIS is a software for predictive and preventive maintenance and can perfectly support trouble-shooters to detect current and predict future problems on aircraft regardless of whether they are in the office or working at home. The software monitors all systems defects in real-time and analyzes data from pilot and maintenance reports. All the data are processed into clear graphs so that the problem(s) can be identified at a glance. As soon as a problem is recurring, an automatic alert is sent to the responsible person and he/she can immediately start to further analyze the problem. Following this, AOGs can be avoided because it is possible to visualize the AC / fleet status in one single diagram and recognize immediately if it is a single tail sign or a fleet problem. AIRCRAFT IT Operations • JULY-AUGUST 2021 • 12
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With the ACSIS delay probability tool, the probability for a delay due to a certain problem on a specific aircraft to happen during/prior the next flight can be calculated so that maintenance teams can be prepared with tools, materials, and personnel before it comes to a delay or even an AOG. It uses sophisticated algorithms which are far more accurate than standard alert levels per ATA and it provides comprehensive reports for engineering and CAA at a click of a button. Examples of graphs: The main overview on alerts (here in light mode) shows the date, the aircraft, the ATA-chapter, the message, the delay probability and the alert status of an item so that you have a quick overview over the status of your fleet. The ‘start investigation’ screen shows the outliers in day-to-day business which are worth having a closer look at in order to find out what kind of problem the fleet / the tail sign / the AC is facing. ACSIS now provides more features like, for example, a full list of all scheduled and unscheduled component removals for a specific problem at the click of a button and collaborative workspace enhancements like fields where engineers and troubleshooters can exchange information. Once the pandemic is over or at least under control, airlines might need to attract new employees. Be assured that those will have an advantage that are able to offer a hybrid working model for troubleshooters in which ACSIS can play a major role. CrossConsense: Since being established in 2002, CrossConsense basically thinks from the perspective of the user. They are not pure IT geeks, and it is exactly that which characterizes their services and products. Thus, they distinguish themselves from most of the specialists for the implementation of solutions. CrossConsense can’t do otherwise, because in their DNA are many years of experience in Airlines, in the area of procurement, engineering and maintenance. The people at CrossConsensse know your job as if it were their own. And customers will feel that immediately. CrossConsense’s portfolio stretches from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View (app that that gives you an always up-to-date view on your airline’s fleet status), ACSIS (tool for predictive maintenance) and AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in).
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Western Global Airlines turns to Comply365’s proven document management system
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In early May 2021, Aviation software leader Comply365 was pleased to announce flight crew members at Western Global Airlines will rely on Comply365’s mobile platform to access critical operational content and record their compliance. Pilots and other frontline employees at the Estero, Fla.-based cargo airline will be able to instantly access information they need and maintain individual compliance in and out of connectivity using Comply365’s document distribution and compliance management system. “We are delighted to be part of Comply365’s reliable, trusted system,” said Captain Scotte Harris, Vice President of Operations at Western Global Airlines. “After researching the market, we are confident in the value Comply365 provides in its proven solution for document distribution and compliance management – it just works, without any worry or hassle.”
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 14
Pilots will have instant access to manuals and important memos, and they’ll be able to more accurately and quickly search their manuals, which will always contain the most up-to-date information through automatic revision controls. Western Global will be able to deliver content based on roles, drive higher rates of compliance with reporting insights, and always be able to prove employee compliance to a regulator. “We are happy to welcome Western Global Airlines into our global community of users,” Comply365 CEO Tom Samuel said. “We look forward to providing their frontline employees with an intuitive user experience they can rely on so they can keep their focus on transporting vital cargo around the globe.” Comply365: Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document
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distribution in highly regulated industries including aviation, rail, and energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, as well as energy workforce rely on Comply365 for digital delivery of operational content, including OEM and internal company manuals. Having played an instrumental role in the regulatory approval of electronic flight bags (EFB) to replace the traditional, paper-based, pilot flight bags, Comply365 partners with clients to transform their industries.
Western Global Airlines: Headquartered in Estero, Fla., with an MRO in Shreveport, La., Western Global Airlines is a leading provider of worldwide commercial air cargo transportation services utilizing its extensive Company owned fleet of large widebody freighter aircraft. It has created a premier 21st century, high-tech, customer focused air cargo platform servicing customers in e-commerce, express, freight forwarding, logistics, nonprofit, and governmental organizations. In only six years, Western Global has become a rapidly growing powerhouse, safely and reliably flying to 400 cities in 134 countries on six continents while serving a diverse, blue-chip, global client base in the air cargo market with utmost responsiveness.
AviaPro Consulting Inc. supports aircraft performance and economic analysis with Pacelab Mission Suite The Canada-based boutique consulting firm is specialized in providing aviation consulting services, that include airline business analysis, aircraft performance and economic analyses, network and fleet planning, pricing & revenue management, and airline flight operations for a global customer base. Combining aircraft definition, aircraft performance and cost investigations in a single analysis environment, Pacelab Mission Suite is a perfect fit for supporting AviaPro Consulting experts around the world with their multidisciplinary investigations. Pacelab Mission Suite performs complex trade-offs of multiple aircraft, routes, runways, economic and/or meteorological assumptions based on highly detailed operational settings, including custom vertical flight profiles and standard/non-standard reserves policies. In addition, AviaPro Consulting Inc. is committed to endorsing Pacelab Mission Suite to airline clients and associates interested in evolving their in-house aircraft performance and economic analysis capabilities. INTERACTIVE Click here for full product details
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AeroLogic relies on AviationDW
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Airlines, like almost every other industry, are more and more facing the problem of being flooded with data. The challenge is to make this data accessible for ongoing improvement processes. With CrossConsense, Aerologic has now found a partner who will support the cargo airline in bringing additional structure to the mass of data that can be drawn from AeroLogic’s MRO backend system AMOS. AeroLogic already uses standard off-the-shelf BI tools and has simply attached AviationDW as an additional data source. Behind the scenes, the AviationDW data transformation jobs are running to prepare raw backend MRO system data for easy access. Data is exported by AMOS and sent to AviationDW. The full control over all data export activity stays with AeroLogic. AeroLogic signed a contract with CrossConsense in early May 2021, not only for the data ingestion process provisioning but also for hosting of the
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data warehouse and support provided by CrossConsense. As AeroLogic already is an AMOS Support Customer of CrossConsense the partnership between the two companies is of mutual benefit because the cargo airline will also support CrossConsense to further develop the functionalities of AviationDW. AeroLogic: AeroLogic is a German cargo airline based in Schkeuditz near Leipzig. It is a joint-venture between DHL Express and Lufthansa Cargo which operates scheduled international and long-haul cargo services out of its hubs Leipzig/Halle Airport and Frankfurt Airport. The company was founded September 2007. Both of Aerologic’s shareholders are the company’s customers at the same time thus making use of the capacities of the air freighters. Aerologic started commercial operation in 2009 with a fleet of eight Boeing 777 freighters. Today, AeroLogic operates a fleet of 18 777 Freighters.
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Newly established CSD Competence Center for aircraft cabin interior, livery and external marking design
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OPSCONTROL
Cabin Safety Design (CSD) programs has been part of Scandinavian Avionics Design’s area of expertise for years, however in order to become an even stronger player in this field, it has been decided to establish a separate competence center, focusing on CSD programs and the customer base in this segment. Announced at the start of June 2021, the aim for this enhanced focus on cabin interior, livery and external marking design, is to secure the capacity and flexibility required, in order to deliver on the fast turnaround times, which are demanded in this part of the business. “We have seen an increase in requests for design changes in the CSD area, and we have taken this step to accommodate that increasing demand. Our normal programs are complex avionics modifications, and in order to deliver on the faster pace and lower complexity on the CSD programs, we have chosen to invest in this new competence center. It is our belief that the Cabin Safety Design market holds a great potential, which is why we have taken this new step,” said Michael R. Truelsen, Chief Executive, Scandinavian Avionics Design ApS — Part of The SA Group. SA Design is an approved EASA Part 21J Design Organization and holds hundreds of STC’s and minor changes. The primary business is development of Supplemental Type Certificates (STC’s), involving complex structural and electrical modifications and related engineering programs. SA Design: is part of The SA Group. The SA Group provides complete turn-key solutions within avionics, design and training, for fixed wing, rotary wing and UAV applications in both the civilian and governmental sectors. The SA Group is represented in 8 countries, on 12 locations in Europe, the Middle East, India and Southeast Asia. The headquarters, which was established in 1978, is located in Billund, Denmark. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • JULY-AUGUST 2021 • 17
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skybook EFB now carries EASA recommendation for use At the start of June 2021, Bytron was delighted to announce that the skybook EFB application now comes with much coveted EASA recommendation for use following months of work that saw the EASA team evaluate all aspects of Bytron’s Electronic Flight Bag application in great detail. skybook has been praised for its innovative and unique interfaces on many occasions because it is highly effective in addressing real world flight deck challenges. Bytron knows it, their customers know and now EASA has been able to experience this first hand as well. With EASA carrying such a heavy weight behind it, gaining their approval for the skybook EFB helps take the application to the next level. When combined with Bytron’s new user interfacing, brand new Global Mapping and Form Builder applications, you can see why this application is the pilots choice. Shane Spencer, Bytron MD said: “This is great news for us and comes off the back of a long period of hard work with the team at EASA. We know how vital it is for airlines and operators to have confidence in products they implement and having EASA verify and recommend to authorities for operational approval for our EFB application shows how comprehensive, reliable and useable it really is on the flight deck and above all, demonstrates the role our application will play in helping improve safety by reducing workloads and improving the briefing process for pilots.” For operators looking to implement an EFB for the first time, make the switch to digital briefings or upgrade what is currently in place, having EASA approval alongside the many examples of regulatory approvals skybook has already gained around the world really shows why skybook is the product of choice for so many airlines already and you don’t just need to take our word for that. It’s understandable that this fantastic news will make you hungry for more information on skybook so contact Bytron via info@bytron.aero and they’ll arrange a call to start your journey. AIRCRAFT IT Operations • JULY-AUGUST 2021 • 18
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skybook Operations Board – Flight Scheduling made easy
Managing numerous flights at once is hard enough without having to worry about which application you need open to manage your information. With skybook you no longer need to spend time flicking between software packages and endless screens, you can have all your information in one place, including your Operations Board: meaning you can do more with less. With a unique and innovative user interface, skybook Operations Board, announced in early June 2021, makes it easier than ever to track the status of your flights. With real time updates and alerts you can now monitor status updates, review
flight schedules, and manage the impact of delays all on one system. skybook Operations Board can integrate with flight planning systems to import flight data to display up to date status of all active flights in the most effective way possible. This real-time visual representation of flight status’ helps keep your operations running smoothly by being able to quickly identify emerging problems. By configuring parameters for your data, Operations Board can display the latest status updates as processes are completed by the crew during each flight phase. These notifications are sent directly to the Operations Board from the skybook EFB application to show the progress of flights, as well as being alerted to any missing information. When it comes to delays in flights even the smallest amount of time can have a huge impact. By showing the length of delays for flights you can easily see how
other flights will be impacted, giving you chance to resolve an issue before it even becomes one. Saving you time and money. Operations Board will display your flights and then use its innovative colour coding scheme to show which aircrafts are delayed and by how long, without even having to click on them. This effective system helps to speed up decision making, and less time lost means more money saved. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
@ConduceGroup
There has never been a better time to go paperless with eTechLog8 Find out more +44 (0)333 888 4044
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 19
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Yonder uses its own software to receive ISO certifications
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Yonder has successfully passed the ISO Information Security Management System certification audit. The ISO 27001 certification comes in addition to the Quality Management Certification of ISO 9001. Both certifications have been achieved by using Yonder’s own software. Yonder announced that it had received the highly regarded ISO Information Security Management certification in early Junes 2021. ISO 27001:2013 is a standard on how to manage information security by the International Organization for Standardization (ISO). It requires an organization to establish, implement, maintain and continually improve an information security management system (ISMS). This certification comes in addition to the Quality Management System (QMS) certification of ISO 9001:2015, which was achieved last year. Yonder’s own software, Yonder Mind, was uses as QMS and ISMS, respectively for both the ISO 27001 and the ISO 9001 certification.
More than just document management
Yonder Mind is a powerful tool to and manage controlled information like operation manuals, manufacturer documentation, and company guides. The entire documentation process is managed in one simple-to-use solution. Yonder’s unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. Yonder Mind was built specifically for highly regulated industries including but not limited to aviation. This board approach allows for the same software to be used for various use cases, even within the same company. Using the same software as is in use with various airlines to receive two ISO certifications is a good example of the versatility of Yonder Mind.
KEEP UP WITH IT DEVELOPMENTS IT SUBSCRIBE HERE FOR FREE… AIRCRAFT Operations
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 20
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NAVBLUE supports the implementation of Performance Based Navigation in Indonesia NAVBLUE was pleased to announce in mid-June 2021, the successful completion of a Performance Based Navigation (PBN) implementation initiative in Indonesia on behalf of the European Union Aviation Safety Agency (EASA). This initiative is part of the EU-South East Asia Aviation Partnership Project, funded by the EU and implemented by EASA. The goal of this initiative was to undertake PBN implementation at airports in Indonesia targeted at enhancing safety for air passengers in airports mainly flown by ATR operators. NAVBLUE worked in close collaboration with EASA, ATR, NTU, AirNav Indonesia (the Air Navigation Service Provider of Indonesia) and the Directorate General of Civil Aviation (the Indonesian civil aviation regulator) as well as Indonesia ATR operators such as Wings Air and Citilink, to develop PBN RNP Approach procedures for 3 airports: • Atambua Airport (IATA: ABU, ICAO: WATA) • Bajawa Airport (IATA: BJW, ICAO: WATB) • Larantuka Airport (IATA: LKA, ICAO: WATL) Launched in September 2019, NAVBLUE successfully submitted procedure designs and validation to the Indonesian authorities for approval and publication. The initiative also
included recommendations for enhancing the Indonesian PBN Implementation Plan. “Thanks to these new procedures, ATR operators can benefit from enhanced safety in approach and increased window of operations”, said Florent Lucas, Head of Airspace Solutions in NAVBLUE. “For smaller airports PBN is a cost-effective way to implement instrument procedures benefiting from aircraft capability and GPS navigation.” Christopher McGregor, ATR’s Flight Safety Officer said: “Performance Based Navigation (PBN) brings significant benefits to flight safety with particular focus on the approach phase. All ATR aircraft are delivered with satellitebased navigation capabilities, but this is just one part of the story. To take advantage of this technology, the specific airport approaches need to be designed and implemented.” Luc Tytgat, EASA Strategy and Safety Management Director said: “This is a great example of impactful cooperation between European and South East Asian partners to improve safety. This initiative has benefitted from the expertise of the involved organisations (NAVBLUE, ATR, AirNav Indonesia, Indonesian Operators) and the facilitating role of the aviation authorities (DGCA Indonesia and EASA). Read the full story on Aircraft IT Website
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 21
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NAVBLUE, Hawaiian Airlines partner on N-Tracking to complement existing Flight Planning with full Aircraft Situational Display (ASD) capabilities In mid-June 2021, NAVBLUE and Hawaiian Airlines announced that they are expanding their relationship, with Hawaii’s largest and longest-serving carrier selecting the N-Tracking solution after finalizing the RFP for a new ASD and Flight Following tool. Hawaiian Airlines has a long history of working with NAVBLUE with the Preferential Bidding System and Pairing Optimizer for Crew solutions in 2005 and Flight Planning in 2016. Headquartered in the Pacific, it was essential for Hawaiian Airlines to select a product that would offer reliable fleet awareness to the SOCC team with Satellite, Space based ADS-B, Terrestrial ASD-B as well as traditional radar tracking solutions. N-Tracking, powered by FlightAware’s real-time, historical and predictive aviation data, is able to ensure Hawaiian’s aircraft are monitored within the GADSS compliance mandate. “We have a long-standing relationship with NAVBLUE and have been impressed with their flexibility and willingness to provide a high level of support and to address all of our concerns with our applications.” said David Rouse, Managing Director SOCC. “We are excited about the NAVBLUE product roadmap, incorporating the FAA Swim Data Feed and other enhancements to support our
team with tactical decision making. Much gratitude and credit to the NAVBLUE project team who partnered with Hawaiian Airlines to remarkably turn the program into production for our front-line users in just 3 weeks from contract signature.”
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“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer
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Aeroflot is the first Russian operator to benefit from Airbus and NAVBLUE Advanced Technology for increasing flight safety In mid-May 2021, Aeroflot became the first Russian operator to install the Braking Action Computation Function (BACF). The technology enables users to more accurately evaluate the braking action the aircraft experienced during landing and share the data with airport ground services departments. In parallel, BACF shared data with RunwaySense, another NAVBLUE service to support runway condition reporting to access in real time using the unique data provided by aircraft. By sharing aircraft Braking Action data, which is highly valuable for the next runway users, BACF helps addressing the biggest category of accidents, so-called ‘runway excursions’, when an aircraft departs the runway. BACF is developed by Airbus and its subsidiary NAVBLUE, a company dedicated to flight operations
for airlines and air traffic management. Aeroflot has signed a contract to install BACF on its single aisle A320 Family. The technology will be later available for A350 widebody aircraft. “Ensuring safety is priority for our airline,” emphasized Mikhail Poluboyarinov, Aeroflot CEO. “Aeroflot meets the highest international standards and acts as guide for global industry initiatives in Russia. The installation of BACF technology will help us to more effectively cooperate with all the partners within the air transportation process.” The BACF is a special software which is being installed on aircraft. The functionality uses data from an aircraft’s braking phase during landing, comparing this information against different reference runway conditions using Airbus Aircraft Performance Data,
based on this comparison the software evaluates the encountered level of braking action. This information is displayed on the cockpit’s Multifunction Control & Display Unit (MCDU), assisting pilots in transmitting their Braking Action report to air traffic controllers, to be then shared with the airport. The calculated BACF data is also sent automatically by digital link to NAVBLUE, which collects and displays the results on its RunwaySense web application. The RunwaySense technological approach is similar to mobile apps that allow drivers to see and avoid traffic jams with data generated by other drivers. By sharing reports in real-time, RunwaySense users will better understand how runway conditions are trending, and airports can anticipate and mitigate slippery conditions. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 23
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Hong Kong Air Cargo cuts over to NAVBLUE’s N-OC Suite Hong Kong Air Cargo, the subsidiary of Hong Kong Airlines, announced in mid-June 2021 that it has successfully migrated to NAVBLUE’s N-Ops & Crew lite, a vanilla, cost-effective cloud version of N-Ops & Crew (formerly N-RAIDO), featured with speedy deployment. In a single solution, N-OC enables Hong Kong Air Cargo to plan and distribute their network schedules and maintain full operations control with configurable operating rules, as well as manage and optimize crew schedule planning, day-of-ops crew control, crew training and qualifications, and crew mobile access. With N-OC, Hong Kong Air Cargo will not only streamline their processes and unlock efficiencies but also experience enhanced situational-awareness and collaborative-decision-making across operations stakeholders as information is shared in real-time. Andy Ma — General Manager, Information Technology at Hong Kong Air Cargo said: “Ten months ago, we decided to switch Ops System and Crew Planning system. Today, we are operating with N-Ops & Crew (N-OC) and all implementation with satisfactory result. N-OC is a good system and we are very happy about it — including customization and the special adjustments we had made in relation to our particular business. The support, training and attention to our business exceeds what we have experienced from any IT Suppliers.”
Hong Kong Air Cargo: Hong Kong Air Cargo Carrier Limited (Hong Kong Air Cargo) is an all-cargo airline based in Hong Kong. Since its establishment in 2017, Hong Kong Air Cargo continuously provides international scheduled and nonscheduled air freight transportation service for Hong Kong, Asia and beyond. Currently, Hong Kong Air Cargo operates a network of twelve destinations with its fleet of five A330-200F wide-body freighter.
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The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail. The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 24
AGILITY
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Australian Airline Airnorth chooses Comply365 to digitally transform operational content and processes In mid-June 2021, Comply365 was pleased to announce that Australian airline Airnorth will begin using Comply365’s mobile platform to deliver operational documents to its crew, as well as capture compliance data. The northern Australian airline recently began transforming to paperless flight operations and chose ProAuthor, Comply365’s end-to-end operational content and compliance management system, to enable faster, more routine manual revisions, and to allow Airnorth to always be audit ready. “We are excited to switch from a paper distribution of our manuals to our first Electronic Flight Bag (EFB) model. We needed a reliable solution to distribute manuals and flight briefing information, as well as an authoring platform to improve our document control, and to maintain regulatory compliance,” said Simon
Gibbons, General manager of Flight Operations at Airnorth. “Comply365 came out on top, offering a proven solution that will bring tremendous value to our airline and a great user experience for our pilots.” Pilots will receive flight plans delivered to their iPads via Comply365’s Digital Briefing solution, saving paper and printing costs as well as enabling more timely delivery. Electronic forms will give pilots and cabin, ground, and airport crews the ability to instantly send information to operations teams, offering insights to make data-driven decisions. Airnorth operates into some of the world’s most challenging environments, operating scheduled and charter services to over 20 destinations for a wide range of companies including mining, defense, and government clients. Based in Darwin, Australia, it serves domestic destinations across Australia and
internationally. Airnorth becomes the sixth Australian airline to join Comply365’s global customer base. “It’s always exciting to partner with a new customer to help them transition from paper manuals and processes to a digital operation. We are glad to welcome Airnorth to our Comply365 community,” Comply365 CEO Tom Samuel said. “We look forward to providing a great user experience for Airnorth’s frontline staff, who will be able to receive more personalized and targeted information. We expect this will lead to a more efficient and safer operation.” Airnorth: Airnorth is Australia’s second longest operating airline. Its operations include both scheduled and charter services to over 20 destinations, including domestic services. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 25
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Comply365 Welcomes Seasoned Transportation Executive to Lead Global Sales In mid-June 2021, Comply365 announced the appointment of Sergio Ramos as its Chief Commercial Officer. Ramos, an aviation industry veteran, will oversee Comply365’s worldwide Sales, Marketing and Customer Success efforts. Ramos has more than 20 years of commercial experience developing international markets for the travel industry. He has successfully worked to provide technology solutions to help customers meet their evolving needs while establishing long lasting partnerships. “Sergio’s background and experience made him a strong candidate for the role,” Comply365 CEO Tom Samuel said. “We have an exceptionally talented team
at Comply365 that is focused on delivering innovative solutions to solve critical operational challenges for our customers. We are very fortunate to have Sergio join our team.” Prior to joining Comply365, Ramos spent 16 years at Accelya, where he held different commercial roles in EMEA and Americas, including SVP Commercial (Americas) during the most recent 11-year period. “I am excited to be joining Comply365 in my role as Chief Commercial Officer,” Ramos said. “I am also eager to work with the Comply365 team, as well as with our customers across the world. I strongly believe that as the transportation industry moves toward recovery, Comply365 will have a pivotal role in driving the next wave of operational digital transformation.” Ramos earned a master’s degree in Commercial
and Marketing Management from ESIC Business & Marketing School in Madrid, and a bachelor’s degree in Economics from Baylor University in Waco, Texas. About Comply365: Comply365 is a leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, as well as energy workforce rely on Comply365 for digital delivery of operational content, including OEM and internal company manuals. Having played an instrumental role in the regulatory approval of electronic flight bags (EFB) to replace the traditional, paper-based, pilot flight bags, Comply365 partners with clients to transform their industries.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 26
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StorkJet on saving fuel with better informed application of low acceleration altitude and low flaps configuration StorkJet has prepared analyses for three aircraft types based on averages for 1 million flights. The graphic shows results from the analyses: numbers in red indicate yearly savings for a fleet of 50 aircraft. Assumptions: • Fuel proce $600/mt • 1500 sectors yearly/tail • Average acceleration altitude for flight classified as LOW is 1000ft and 3000ft for HIGH Recommendation: Use the combination of low flaps setting and low acceleration altitude to achieve the maximum savings.
Factors taken into consideration for the analyses
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AIRCRAFT FLEET VIEW Aircraft Fleet View App: developed for airlines ■ always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■
The cost of take-off depends on many factors. Typically, aircraft performance software optimizes: • Level of thrust reduction. Optimum configuration will result in a flap setting which provides the highest level of thrust reduction. This is the most popular scenario. Typically, the difference in thrust reduction between various flap settings will be in a range of 0-2%. • Performance limited maximum take-off weight. Optimum configuration will result in performance limited maximum take-off weight which is the highest amongst all flap settings. Cases in which performance limited take-off weight is above maximum take-off weight are generally rare. In order to accurately calculate take-off cost, additional factors must be included: • Take-off fuel consumption, depends on flap setting & acceleration altitude; • Take-off thrust reduction related penalty; • Taxi fuel — for airports where layout and traffic permits departures from intersection; • Cost index, separate for taxi and in-flights phases. Most often, each of the listed component’s saving potential reflects savings achievable from thrust reduction optimization itself. Based on QAR driven performance models, FuelPro provides the optimum configuration for each departure including all correlations: SE taxi, thrust reduction cost, flap setting, and acceleration altitude.
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marketing@crossconsense.de
CrossConsense.com
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OpenAirlines publish a series of 12 Four new airlines join the SkyBreathe articles on decarbonizing aviation community to reduce fuel burn Aviation’s environmental track record is under pressure. All the OpenAirlines team is very conscious about global warming and the responsibility that we all have to be part of the solution. Even though the challenge is daunting, OpenAirlines also believe that an environment-friendly future is possible for aviation when we acknowledge the incredible efforts and goodwill of all the professionals who work on this matter. OpenAirlines has written a series of educational blog articles called “Decarbonizing aviation: mission possible” to learn more about the opportunities and challenges of aviation decarbonization. These articles aimed to explain the impact of aviation on global warming objectively, show the industry’s efforts, and popularize the possibilities for a better future: the more electrical aircraft, the hydrogen aircraft, SAF, power-to-liquid, operational, or ATM improvements. This mini-series of articles can be found here.
Four new forward-looking airlines have decided to partner with OpenAirlines for a green recovery: SkyUp, Alrosa, AirAsia India, Philippine Airlines. They have joined the SkyBreathe community to maximize savings and mitigate their impact on the environment. SkyBreathe® software taps into the latest digital technologies using sophisticated Big Data Algorithms, Artificial Intelligence, and Machine Learning. It automatically analyzes billions of data records to identify the most relevant saving opportunities and provides a series of recommended
INTERACTIVE Click here for full product details
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 28
actions that can reduce the total fuel consumption by up to 5%.
Green Pilot is growing
Hugo Possamaï was one of the very first pilots to join Green Pilot last winter. First officer on Boeing 777, he is about to become Captain on Boeing 737. In this video, he explains what made him join the community and his commitment to sustainable aviation. Whether you are a pilot, an aviation professional, or simply passionate, if you feel concerned about climate change and want to contribute to greener aviation, join the Green Pilot community.
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Successful TÜV recertification in accordance with DIN EN ISO 9001:2015 CrossConsense continues to uphold its high standard. In June 2021 they were successfully recertified by the TÜV. The consistent conformity and effectiveness of their Quality Management was again confirmed in all respects. The decision to implement the ISO 9001 Quality Management System at CrossConsense was made more than 20 years ago. The team can be proud that since the implementation the standard has always been proven on a high level. Meeting the ISO 9001:2015 requirements and continuous improvement of the Quality Management System compliant with the standards are some of the assumptions underlying CrossConsense’s Quality Policy. Their mission is to provide support on a high-quality level as well as products developed with innovative and safe technologies for the aviation industry. The ISO certificate not only confirms the high quality of these services but is also a token of the reliability and professionalism of the company as a dependable business partner. Since CrossConsense’s last recertification in 2019, their focus has been on improving the sophisticated monitoring of service tickets, thus enhancing this process to achieve highest customer satisfaction by on-time performance and quality responses. For customers, the current certification means that they can count on maximum reliability in combination with top quality and top
performance. Opportunities and risks are to be identified and analysed in the shortest time. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
PILOT-DRIVEN SAVINGS IN ALL FLIGHT PHASES Climb
Cruise
Descent
Machine Learning Performance Models 4D Weather Forecasts « What if » Scenarios engine
Compatible with
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NEWS
Aero K and NAVBLUE sign deal to optimize the airline’s flight operations from entry into service
WHAT’S IN THE MRO ISSUE? CASE STUDY Engineer Training and Monitoring Solution Project at FL Technics
FL Technics’ in-house digital training and monitoring application provides online training for engineers and technical training, and training management.
CASE STUDY Lessor (DAC) Eyes Further Digitalization
Dragon Aviation Capital (DAC) has used the last year to extend adoption of digital records for lessors, airlines and MROs.
WHITE PAPER Sustaining aviation after a hard landing Part 2
COVID is one challenge but environment issues promise even greater challenges: how will the industry manage to tackle these challenges as it emerges from COVID?
WHITE PAPER IT systems adoption Part 3 Airlines and MROs have used the COVID break to
analyze the performance of maintenance and engineering processes. What models can they use to optimize processes and technology adoption?
Click here to read
AIRCRAFT IT MRO
NAVBLUE to provide flight operations excellence solutions for new south Korean start-up airline
Aero K, South Korea’s newest start-up airline, announced in early July that it had just signed a package of services with NAVBLUE to ensure a focus on flight operations excellence and efficiency from the outset of its operations. These services will include: • Flight Operations Entry into Service Assistance, providing expertise in activities ranging from flight operations engineering to safety and quality management system and advisory assistance for the opening of international routes; • Implementation of a complete Fuel Monitoring solution with the SkyBreathe® software, to ensure efficiency of operations now and in the future; • Assistance for Fuel & Flight Efficiency and Flight Preparation, to complement the fuel monitoring solution and ensure an effective organization and robust procedures, in order to maximise operational benefits. Aero K has been a NAVBLUE customer since 2019, operating Charts+, NFP, N-Tracking, AODB, Navigation Database and Flysmart iOS on its first aircraft, an A320-200 operating on a domestic route. The start-up airline is
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 30
also the first customer in Korea for Skybreathe®, the software designed by OpenAirlines and incorporated in NAVBLUE’s fuel efficiency solutions since 2018. Operating in a highly competitive low-cost market, Aero K places a strong focus on the importance of implementing robust flight operations practices and efficient procedures, to maximise its operational excellence and cost savings from day one. NAVBLUE’s expertise will support the airline in this approach while enhancing its digitalisation, in view of an integration with Skywise. “Drawing on its strong expertise and ability to leverage tool capability towards sustainable operations, NAVBLUE will provide Aero K with a complete and complementary package, fulfilled by dedicated professionals and best in class tools, backed by its Airbus OEM experience”, said FabriceHamel, CEO of NAVBLUE. “Aero K aims to establish itself as the most efficient and eco-friendly LCC in Northeast Asia by achieving not only fuel optimization but also low carbon
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emission goals through this Skybreathe contract. At the same time, with the cooperation between Aero K and NAVBLUE we want to take advantage of this opportunity to adopt and apply the best practices in terms of green flight beyond the simple fuel management system implementation”, added BK Moon, Fuel Manager ofAero K. NAVBLUE: NAVBLUE is an Airbus Services company, wholly owned by Airbus, and dedicated to Flight Operations and Air Traffic Management Solutions. NAVBLUE provides digital solutions and services, and supports both civil and military environments, on the ground and onboard any aircraft and offers expertise in a range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM). NAVBLUE employs 550 employees spread across the world, with offices in Canada, France, Sweden, Thailand, UK and US and representatives in several other countries across the globe. Aero K: Aero K is the newest low-cost airline in South Korea, currently operating one A320-200 aircraft on a domestic route averaging three flights per day but looking to increase its fleet and network in the short term with international flights within Asia to China, Japan, Taiwan and Vietnam. Aero K should receive a second Airbus aircraft by the end of this year and plans to open international flight routes in 2022. Read the full story on Aircraft IT Website
Itapemirim selects NAVBLUE to support its flight operations Itapemirim (ITA), a new Brazilian airline that will start operations in Brazil, announced at trhe end if June 2021 that it has selected NAVBLUE suite of solutions to support its flight operations. ITA will use NAVBLUE’s Electronic Flight Bag and Navigation data solutions, such as Flysmart+, Performance Engineer’s Programs, Documentation management services, Airport Obstacle and FMS navigation databases. These solutions will contribute to the airline’s cabin cockpit digitization while ensuring a full optimization of their performance calculations. Itapemirim: Itapemirim, the newest Airbus operator in Brazil, will start domestic operations with four A320ceo on routes between São Paulo, Brasilia, Belo Horizonte and Rio de Janeiro. ITA plans to further expand its A320 fleet and open new routes in the years to come. INTERACTIVE Click here for full product details
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 31
CASE STUDY: CANADIAN NORTH
Canadian North goes digital for documents Chris Pye, Manager, Flight Operations Administration and Ahmad Minkara, Maintenance Asst. Production Manager at Canadian North explain how a single solution has enabled increased compliance and efficiency gains across the enterprise. P H O T O G R A P H Y :
M A R K
T A Y L O R
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CASE STUDY: CANADIAN NORTH
“Replacing multiple disparate systems with one system helped unify the Ottawa-based airlines’ processes by creating a single system for documentation while electronic forms and automated workflows aided merger-related tasks.”
B
efore we go to the main subject of this case study, it will probably be useful for readers to learn something about the airline, Canadian North. A 100% Inuit-owned airline, Canadian North connects people and delivers essential goods throughout Canada’s North — safely, reliably and always with friendly and helpful customer service. It operates to 25 destinations across the Northwest Territories, Nunavik and Nunavut, as well as out of Ottawa, Montreal and Edmonton, with a versatile fleet of Boeing 737 and ATR 42 aircraft.
service and it operates flights across North America and beyond for sports teams, cruise lines, tour operators and other large groups. Canadian North is wholly-owned by Makivik Corporation and Inuvialuit Development Corporation.
ONGOING MERGER ADDS COMPLEXITY TO OPERATIONS
Canadian North is also the premier charter services provider for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out air
In late 2019, Canadian North and First Air began merging their operations into a strong and unified airline to provide safe and sustainable air service across Inuit Nunangat and Denendeh in Northern Canada. The airlines launched a unified flight schedule, reservations system and brand in November 2019. Meanwhile, work continues to fully integrate the two airlines in their flight operations, maintenance facilities and other behind-the-scenes functions. The ongoing merger created added complexity for Flight Operations and Maintenance departments already transforming their processes and data into a more digital workplace. Early in the merger process, the airlines began a partnership with Comply365 to use its end-to-end operational content and compliance management system. Replacing multiple disparate systems with one system helped unify the Ottawa-based airlines’ processes by creating a single system for documentation, while electronic forms and automated workflows aided merger-related tasks.
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CASE STUDY: CANADIAN NORTH
While the merger had already kicked off when Comply365 partnered with the airlines, the single system across both airlines aided in the transition. The two airlines’ document control systems were both server-based but on two different systems. Comply365 offered a single consolidated space for all documents, using active directories and an API (Applications Programming Interface). In Flight Operations, admins used the First Air and old Canadian North logos to provide a quick visual identification of corresponding legacy documents while the new Canadian North logo was used for combined documentation. In Heavy Maintenance, each airline had a different way to raise snags. Now, it’s consolidated into one process using automated workflows. “We found ways to use Comply365 to make the merger easier,” is how Ahmad explains the changes. The airlines officially merged into one Airline Operator Certificate (AOC) on May 26, 2021.
COMPLIANCE AND AUTHORING AMONG THE AIRLINE’S CHALLENGES
The newly merged airline sought a solution to improve multiple compliance and authoring issues. They included: • The need for a more reliable and efficient document compliance tracking system. While compliance was being captured, it required a lot of manual follow-ups. The three-step compliance process included email, an FTP (File Transfer Protocol) site, spreadsheets, and follow-up confirmations and requirements by department administrators. Overall, it was a labor-intensive and cumbersome process to track with 120 pilots and 70 flight attendants. Some departments, including flight attendants, were also still using paper manuals and paper processes. • Operational documents were housed in too many locations, creating regulatory control issues. With multiple repositories for documents, the process to update files required changes in multiple locations. In Flight
Operations alone, employees used seven to eight document systems, and employees across multiple departments often saved files on local drives. As Chris puts it, “We struggled with having control over those documents once they were saved locally.” • Labor intensive processes to author reusable content across multiple manuals. Many of the Flight Operation’s manuals contain overlapping and shared content. When authors previously edited in basic word processing systems, they used light gray shaded boxes to symbolize reusable content. Chris explains, “In that sense, it was linked, but it was still very manual. It really was just a gray shaded box, saying this was linked to, say, the 737SOP (Standard Operating Procedures), so we wanted to get away from that.” Establishing consistency across content in an automated manner would save time and increase compliance by eliminating the possibility of forgetting to update a light gray shaded box. • Difficulties downloading large amounts of data in limited connectivity. The airline sought to deliver ‘smart manuals’, or HTML documents, that would reduce the data required to download updates. This was especially important because of the very remote areas the airline serves in the far Northern regions of Canada with limited connectivity.
REQUIREMENTS EXPANDED TO BECOME AN ENTERPRISEWIDE PROJECT
The project initially started out of the Flight Operations team at First Air, which was looking for its first EFB and iPad docking manager to replace an FTP and GoodReader system. As a small company, they didn’t want to design their own application or try an unproven solution, so they turned to the marketplace. As Chris says; “We saw what other airlines had, and we wanted something that had already worked well for other airlines.” Flight Operations saw the potential beyond just an EFB solution with a solution like Comply365’s ProAuthor, which would solve multiple problems across the company. Key stakeholders from Technical Publications and Maintenance were brought into the discussion. Ahmad was simultaneously looking at iPads for the Maintenance Department while Technical Publications was struggling with redoing OEM documents delivered from Boeing, and not seeing value in the systems they were using. Chris shares the thinking behind the discussions; “We said, this (Comply365) is what we’re looking at, does it work for you guys? We kind of went from looking at an EFB to looking at a program and a system that would work for the company.” At the same time, the need emerged for an enterprise system that would be well-adopted across the entire organization and one that end users would enjoy using. The solution also needed to show regulators that everybody at Canadian North takes compliance seriously.
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CASE STUDY: CANADIAN NORTH
COMPLY365 PLATFORM THE SOLUTION FOR FLIGHT OPERATIONS, MAINTENANCE & TECHNICAL PUBLICATIONS
After researching the marketplace, Canadian North chose Comply365’s ProAuthor solution, a single system for authoring and managing all documentation and compliance across the airline. The solution checked all of Flight Operations’ requirements — it was proven, had room for growth, and would fix ongoing problems in other departments. Chris confirms, “We found other issues in other departments that the Comply365 system could fix or could help us with.” The platform also includes electronic forms that trigger automated workflows to capture actionable data from the frontline. The mobile app provides frontline employees with instant access to the information they need and allows them to add personal annotations, bookmarks, and highlights that are retained whenever a document is updated. Ahmad adds that the single enterprise solution creates cohesion and makes implementation of the software better because of the use across multiple departments and increased number of administrators, as well as more financial and administrative support available from multiple departments. “It ended up becoming more of a family project in the whole company,” he concludes. It also creates clarity and a solid user experience because operational documents are not siloed by department. Through the merger, the airline now has
only two document management systems for the whole company: SharePoint for corporate and human resources documents, and Comply365 for all operational documents. It’s very clear cut. INTERACTIVE Click here for full product details
Sign, fly, verify.fly, verify. Acknowledge, Author, trace, demonstrate. Create, Manage and prove prove employee andfor operational Collect and compliance employees & compliance one integrated,end-to-end end-to-end platform. manuals in in one integrated, platform.
info@comply365.com AIRCRAFT IT Operations • JULY-AUGUST 2021 • 35
CASE STUDY: CANADIAN NORTH
REUSABLE CONTENT AND AUTOMATED WORKFLOWS SIGNIFICANTLY CUT AUTHORING TIME
One of the most significant benefits in switching to ProAuthor has been the 50-percent reduction in the time it takes to complete the revision process for an ATR Flight Crew Operating Manual or Maintenance Control Manual. It used to take four days to complete the process for an FCOM; it now takes 1½ days in ProAuthor. “Updating a manual was taking us months to do, not for any good reason, it was just painstakingly difficult,” Chris says of the standalone, basic authoring tools. “A few updates would mess up formatting elsewhere in the document, forcing them to quality check the whole document multiple times. ProAuthor has huge advantages in terms of time and control of the data and the content,” he adds. A switch to electronic maintenance forms and the resulting data has been transformational for the Maintenance Department, which was previously very paper based. Technicians would print off forms, fill them out, and scan them in — a process that is now all electronic. Ahmad adds, “Another great thing about that is you can analyze your data.” When admins create specific data groups, they’re able to standardize and control data input from the frontline users. This makes it both more intuitive to the user and limits bad data input. Feed this data into any visualization software and you can generate proactive insights for execs, which was part of the requirements that Maintenance had and still has.
Figure 1
Significant efficiencies and the ability to analyze data are also being realized in the previously paper-based snag process across Maintenance. When technicians found problems — or snags — while inspecting an aircraft, they filled out a paper form and tracked down the logbook to assign the next sequential number to the snag, then passed the paper form to a supervisor for approval, then to a clerk to manually enter the snag into the airline’s maintenance management software. Technicians are happier with the more efficient process (figure 1) because they can quickly report a snag — adding photos taken on their tablet — and kick off an automated workflow that assigns the next sequential number and clearly defines the situation for the supervisor. Their efficiency gains include: • Significantly reducing training for external contractors and employees to complete the snag reporting process. Replacing the multistep paper process with electronic forms reduced training to a bare minimum. • Supervisors have immediate oversight through a daily report that allows them to filter to their specific zones and review how long it’s taking to raise snags — or see if snags are missed — and other associated data, so they can take action. That is proactive oversight with real-time data that supervisors never had before. The objective was for information to have no silos. So, the fact that this requires only a click of a button for supervisors, with a click to reach a report, and they can filter it means that they’re going to use it, and it’s going to be efficient, Ahmad explains. • There is a 30-40% time savings with electronic forms for administrators who previously had to decipher handwritten papers to transfer data to the airline’s maintenance software. • Third party vendors can easily approve snags remotely via Workflow365 with access to pictures and all the relevant data required to make an informed decision. Ahmad explains, “The data analytics are just a big, big plus for us with Comply365.” Because of the merger, all maintenance manuals need to be rewritten — a process the team is just beginning. Previously, administrators spent hours manually sending and tracking email notifications during the review process. Administrators are seeing a 90-percent reduction in time with an automated workflow process. The create-review-distribute workflow in ProAuthor makes everything consistent, and it also helps accountability. A user can tell where a task is pending and can then look to see if it is pending there all the time, or every time, and what can be done to make it better. Users can actually have that data and do something about it. With (Microsoft) Word and email, they’re basically flying blind. The ability to reuse content to cross-link between publications is bringing tremendous time savings. Authors only need to write or edit content once; then it
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can be distributed multiple times across manuals. For example, updating organizational charts across manuals previously took seven hours to complete using email for review. With the create-review-distribute process streamlined all in one system in ProAuthor, it takes one hour — an 85% reduction in time. With Canadian North and First Air each bringing different aircraft types to the merged airline, and four labor groups who have yet to merge, the frontline groups are using their legacy manuals with an amendment that aligns minor policies. A big overhaul and consolidation will be coming in the next year. On the official operations merger date, everyone will sync their devices, pushing out all old manuals and replacing them with new manuals into the proper folder structure. As the airline approaches that merger date with new manuals, administrators want users to get an advanced look at manual changes, without causing confusion with existing documents. Using the Preview feature within the mobile app, authors are deploying all merger-related policy changes to a separate location from current operating documents. This helps to avoid confusion between upcoming changes and current operational policies.
NEXT STEPS INCLUDE SMART MANUALS AND LINKING STANDARDS
Canadian North continues to migrate its manuals into ProAuthor and expand the use of the solution across more departments. As they migrate and build manuals in ProAuthor, authors will link regulatory standards to the content to gain efficiencies when it is time to prepare for an audit. Then, the airline will simply have to run a report within the Comply365 platform to give to regulators showing the standards tracing, making them always audit-ready. Administrators saw proof of the efficiencies they will gain when they received a surprise audit the week after the merger, earlier this summer. Chris confirms, of the scramble to prepare for the surprise audit, “We definitely saw the painstaking process of it.” Now, they are looking forward to the huge time savings they anticipate for their next audit later this year, hopefully after they’ve implemented the standards tool. Also on the priority list, Canadian North plans to distribute content to its crews in an HTML output, eliminating the need to worry about file sizes in remote areas with limited connectivity. And like most airlines, Canadian North is also looking for ways to create a more efficient approval process with oversight bodies, as well as bringing third-party auditors into the process. As we can both confirm, Comply365 is helping Canadian North move from a paper-based reactive operation, to a data-driven proactive operation, and it’s happening at a critical time — especially with COVID and especially with the merger. Without Comply365, we honestly don’t know how we would have done this in terms of creating a one-stop shop for all our documents and communications back and forth.
CHRIS PYE
As Manager, Flight Operations Administration at Canadian North, Chris is responsible for all pilot EFB and flight attendant tablets, crew planning and the administration support teams. He leads all software, hardware and systems development, integration and management within Flight Operations in order to optimize efficiencies and simplify the workload of operational employees and crew.
AHMAD MINKARA
Ahmad has more than four years of experience at Canadian North, currently as Maintenance Asst. Production Manager where he manages all internal and third-party Heavy Maintenance while implementing technologies that simplify frontline workflows as well as providing rich input data. He helps the maintenance and engineering department move toward a paperless environment where analytics are more accessible to upper management by visualizing KPI and cost data.
CANADIAN NORTH
Canadian North connects people and delivers essential goods throughout Canada’s North — safely, reliably and always with friendly and helpful customer service. It operates to 25 destinations across the Northwest Territories, Nunavik and Nunavut, as well as out of Ottawa, Montreal and Edmonton, with a versatile fleet of Boeing 737 and ATR 42 aircraft.
COMPLY365
Comply365 provides enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. It supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, and maintenance technicians rely on Comply365 for digital delivery of operational content, including OEM and internal company manuals. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
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AIRCRAFT IT Operations: VENDOR FLIGHT LOG
VENDOR FLIGHT LOG: PACE
The challenges and opportunities in the aviation industry and how PACE remains a global market leader in the industry domain Frank Ehlermann joined PACE Gmbh in 2000, where he started as a Sales Director and was later promoted to the VP of Sales. In 2017 he became the Head of the Product Configuration Business Unit. On 1 January 2020, Frank joined the Executive Management team as Managing Director and CEO. Fabio Ortalli joined TXT as a software engineer in 2010 after his graduation in aeronautical engineering at Politecnico di Milano, and in the last five years he has worked with TXT as International Business Manager. In May 2021, Fabio joined PACE Gmbh Management team as Managing Director and he now is the focal point for PACE’s business development. Aircraft IT: Your name, your job title and the name of the business? Frank Ehlermann: Frank Ehlermann, CEO of PACE GmbH. Fabio Ortalli: Fabio Ortalli, Managing Director of PACE Gmbh. Aircraft IT: How did PACE get started? FE: The business was established about 26 years ago as a spin-off of the Technische Universität Berlin (Berlin Technical University). From day one, we have developed exciting projects in the aircraft design and performance domain, which laid the ground for
many of the innovations and the spirit on which PACE is built. Aircraft IT: What is the attraction of aircraft-related software? FO: Aviation is very different from other markets. When you design, develop or commercialize aircraft related software you realize immediately that you are doing something special and feel part of a very exclusive community. At the same time, the aviation industry is also a complex environment, where new technologies are sometimes not immediately accepted, where safety is a must, and where good AIRCRAFT IT Operations • JULY-AUGUST 2021 • 38
knowledge of what you are coding in addition to how you are coding it is required. At PACE we are proud of being part of this exclusive community. The knowledge that our products are used all over the world to design, configure and operate aircraft is the most valuable reward for all our efforts. Aircraft IT: What is the guiding business principle that drives PACE? FE: Innovation and customer focus. At PACE, we combine our passion for the aviation industry with strong competencies in the latest IT technologies. We are committed to bring long-term value into our
AIRCRAFT IT Operations: VENDOR FLIGHT LOG
“… we develop and commercialize a flight profile optimizer, which provides flight crews with detailed recommendations on the most cost-efficient and green way to complete their flights under the given conditions…” customers’ key process in the fields of aircraft design and configuration as well as in aircraft training and operation. Aircraft IT: What has been PACE’s greatest technical achievement to date, and why? FE: We have implemented a fully cloud-based solution for Vertical Flight-Profile Optimization for preflight and inflight applications. This has been done in collaboration with our partner AWS. Aircraft IT: What has been PACE’s greatest business achievement to date, and why? FE: Today, we are a global market leader in our domains. This is less the result of one single business achievement, but rather the result of continuous investment into technology, people and organization. Furthermore, we have great technology as well as academia and business partnerships around the world that help us in achieving our targets. Aircraft IT: What have been PACE’s disappointments and what have you learned from them? FE: The COVID crisis set us back with our deployment plans for major carriers. This was of course a very disappointing experience. However, all our current customers have continued to use our
software. We have not lost a single client and have helped them to continue saving fuel, reducing CO2 and saving time. This strong trust in our products has been very fulfilling and gives us faith for the future. Aircraft IT: In a sentence, how would you summarize what PACE does for aviation customers? FO: Speaking for our Flight Operations division, we develop and commercialize a flight profile optimizer, which provides flight crews with detailed recommendations on the most cost-efficient and green way to complete their flights under the given conditions, optimizing all flight phases, managing real-time constraints and carefully balancing operational considerations with passenger comfort and on-time performance. Aircraft IT: What is new on PACE’s development horizon? FO: COVID has had a strong impact on every business in the aviation industry. However, at PACE, we never stopped or even slowed down investment in our products because we strongly believe in the ability of the aviation market to recover. We are now in the final production phase of the brand new FPO-SR, which will bring together vertical and horizontal real time optimization as well as the possibility to have collaborative decision making
between pilots and dispatchers. We are already in the trial phase with two airlines and in the planning phase with others for later this year. Aircraft IT: What will be the next big thing in Aviation IT? FO: It is always difficult to say, but most probably the next big thing will be to leverage more and more on cloud computing capabilities and big data analytics, as well as artificial intelligence (AI) to optimize processes and flights. At PACE, we have been on the cloud with FPO Cloud for almost three years now, and the advantages have been proven to be enormous. We are still seeing some skepticism in new technologies, but I am convinced that they will become the norm in a few years. We will then be able to optimize in real time not only one flight, but all the flights in a continent for example. Aircraft IT: What do you want your customers to say about PACE? FE: We would love our customers to say that PACE has an ‘aviation DNA’. We see ourselves as a blend of IT and passion for aviation and we are always extremely grateful when our customers recognize this and see that we share a common purpose. Aircraft IT: Frank Ehlermann and Fabio Ortalli, thank you for your time.
“We are now in the final production phase of the brand new FPO-SR, which will bring together vertical and horizontal real time optimization as well as the possibility to have collaborative decision making between pilots and dispatchers…” AIRCRAFT IT Operations • JULY-AUGUST 2021 • 39
CASE STUDY: SPICEJET
Saving fuel, reducing emissions and a culture of improvement at SpiceJet Nittin Gulati, Deputy General Manager IT, SpiceJet shares how the airline has driven quick cost reduction with fuel efficiency
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CASE STUDY: SPICEJET
A
s the title suggests, the core topics to be covered in this article are cost reduction and fuel efficiency, but before we go into those, a few words about SpiceJet, the airline where it all happened. As India’s fastest growing airline, SpiceJet aims to offer a value for money travel experience across its domestic and international network. The airline is also the largest cargo carrier in India with 11 freight aircraft. The group has a focus on growth and, in that context, is constantly looking out for new opportunities for improvement. One landmark achievement has been the induction of 30 aircraft in three weeks in 2019, which is a record. In 2020, because of the strange times, SpiceJet expanded cargo operations and has now become the largest cargo carrier in India.
Operational Snapshot
The fleet and network are continually growing and will hopefully be boosted by the anticipated return of the Boeing 737 Max to service during 2021.
SAVING COSTS
As a responsible operator, SpiceJet is always alert to cost saving opportunities. Ajay Singh, SpiceJet’s CEO says that, “The focus is clearly on growth and, at the same time, to keep costs lower to ensure we are profitable; and we are quite confident that we will achieve the profitability target.” Looking at costs, as for any airline, SpiceJet’s biggest cost is on fuel which means there is a constant search for initiatives that can help us to save fuel costs because that has a direct impact on the bottom line. SpiceJet has established some goals as to what it wants to achieve with a fuel efficiency program. These are the focus areas in terms of primary objectives, and how to ensure that the programs follow best practice. Data is the first priority in a fuel efficiency program and that data can be useful in training plus the data science team can conduct data modelling; depending on Figure 1
The airline has a strong track record for IT innovation and for wider innovation; whether that be in tooling and the automation of airline processes or working with different airports to move away from legacy software and look for innovative solutions, increasing the efficiency of different airports and different airport processes. The drive for innovation and improvement also extends to the aircraft: SpiceJet has conducted the first BioJet fuel powered flight in India and, in late 2020, launched the first seaplane service in India. SpiceJet’s fleet includes more than 100 aircraft with a mix of Boeing narrow body types from the 737 family and Bombardier Q-400, serving 53 domestic and nine international destinations (figure 1).
“Data is the first priority in a fuel efficiency program and that data can be useful in training plus the data science team can conduct data modelling; depending on the strength of data gathered, forecasts can be made and patterns identified.”
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CASE STUDY: SPICEJET
the strength of data gathered, forecasts can be made and patterns identified. It all starts from the very top having the right representation of the data. It is important to gather the correct data on fuel consumption and the real-world parameters contributing to a reliable fuel efficiency analysis. Good quality fuel data will also support better fleet maintenance and better fleet performance. Having collected and analyzed the data, SpiceJet compares planned versus actual parameters and uses best practice compliance to identify the root causes for deviations of actual from planned. It then drives pilot training; using correct data to move towards the adoption and implementation of best practices. Moving on, I want to share with you the journey SpiceJet took to achieve those goals and how SkyBreathe® helped with that journey.
BUILDING THE FUEL EFFICIENCY PROGRAM
At SpiceJet, a fuel efficiency team was set-up whose first consideration was to acknowledge that there are many stakeholders who are directly or indirectly impacted by the program and fuel management (figure 2)
Set up an efficient fuel team
The fuel team is a key player but, given that this is the biggest cost for the organization, stakeholders must also spread the fuel efficiency message throughout all relevant departments. These were the priorities we identified when setting up the team for the fuel efficiency program at SpiceJet, and this was all in place before SkyBreathe was implemented. SpiceJet was already analyzing a lot of data but was facing issues with data integrity and availability. It was at this stage that we decided to work with a partner and it was decided that SkyBreathe offered the best fit.
IMPLEMENTING A FUEL EFFICIENCY SOLUTION
As part of the implementation program, the team devised a Roadmap as to how the program should proceed (figure 3).
Implement a Fuel Efficiency Solution ü Prepare our internal resources (IT, Flight Ops, Chief Pilots) ü Define a clear methodology and timeline with OpenAirlines ü Set automated data transfer for our flight data (QAR, OFP, OCC)
üGather a multidisciplinary team
ü Configure our Standard Operating Procedures
üAn efficient loop between the fuel team and operations is vital
ü Train our analysts and pilots on the use of SkyBreathe® ü Onboard our teams to get the best out of the program
üThe fuel team is a key player, but all stakeholders must spread the fuel culture
Figure 3
Figure 2
Dispatchers, for example, determine how much fuel will be needed for the flight and pilots are able to add discretionary fuel as they are the ones using it. Finance will be involved negotiating with the different vendors and fuel suppliers plus engineering and maintenance also have a part to play tracking the maintenance of aircraft, which also has an impact on fuel consumption. Then the IT department brings it all together, ensures that processes are automated and that data flows smoothly between various systems, etc. For these reasons, we decided that SpiceJet’s fuel efficiency team should be a multi-disciplinary group who can analyze the bigger picture and address it strategically. Also, it was important to have an efficient loop between the fuel team and Operations.
The scope was defined, internal processes were understood, SOPs (Standard Operating Procedures) were created around it and the team made sure that everyone was involved, all the relevant stakeholders were given equal participation and the opportunity to give feedback to ensure that the team was looking at the right picture, getting the right requirements fed in for the implementation. Once SkyBreathe had been set-up, SpiceJets’s fuel analysts were trained to use the tool and were familiarized with the custom reports that SpiceJet had specified for our management.
LOOKING FOR IMPROVEMENTS
Once all that had been implemented, the next step was to ensure the effective use of the tool (figure 4). The view in SpiceJet is that a tool is as good as how it’s used: there is no point in implementing something if you’re not going to use it effectively.
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CASE STUDY: SPICEJET
Identify areas of improvement
INTERACTIVE Click here for full product details
ü Monitor the application of the best practices ü Identify opportunities to tackle fuel costs ü Analyze the progress in fuel savings every month Figure 4
SpiceJet did their governance and put the SOPs into place to ensure continuity, to monitor the data, look for improvements and present the data to all stakeholders, including pilots who are the absolute key to establishing best practices in the airline. What was seen was that pilots were absorbing the new ways and their training, as a consequence of which, we started to see some quick gains and good results within just a few months. Once SpiceJet was comfortable as to the accuracy and utility of the data, MyFuelCoach mobile Pilot App was made available to all pilots to make it possible for them to track their individual flights. While the App was useful for tracking individual flights, there was also a monthly summary report set up as a performance chart for all pilots to give them a quick overview of how they’re doing, what cost savings they’ve achieved in the past month, information about positive practices and reiterating that they should keep on with them in order to ensure that the program has a major impact on fuel consumption, bringing it down and moving towards best practices.
“MyFuelCoach mobile Pilot App was made available to all pilots to make it possible for them to track their individual flights. While the App was useful for tracking individual flights, there was also a monthly summary report set up as a performance chart for all pilots to give them a quick overview of how they’re doing…” AIRCRAFT IT Operations • JULY-AUGUST 2021 • 43
CASE STUDY: SPICEJET
There is also a monthly forum with Chief Pilots, Senior Dispatchers and other senior stakeholders to monitor what’s happening, how much improvement has been achieved, the state of key performance indicators and even challenges that have been encountered and which can be identified in order accordingly to inform further or revised training to maintain progress in the right direction. Engaging pilots in the fuel efficiency program is a key contributor to achieving further savings.
Fuel savings achievement after 6 months Achieved: 3,3
Million USD in 6 months
Remaining: USD 4 Million USD in 6 months 10,700 USD / 24,573 USD 27,263 USD / 30,077 USD
RESULTS IN THE FIRST SIX MONTHS
379,346 USD / 663,035 USD 356,946 USD / 147,187 USD
This covers the period from mid-September 2019 until mid-March 2020. At the start, SpiceJet had already achieved a good level of cost savings amounting to about US$2.4 million using internal savings programs but there were some issues in terms of data correctness. As soon as SkyBreathe was implemented (figure 5), savings increased by about forty percent…
936,157 USD / 96,978 USD 123,709 USD / 1,076,564 USD 1,086,840 USD / 913,785 USD 480,612 USD / 71,631 USD
Profitability and positive cashflow $
526,151 USD / 228,232 USD 121,640 USD / 13,734 USD
3.3 million USD of savings in the first 6 months 6 200 tonnes of fuel saved in the first 6 months 20 000 tonnes of CO2 saved in the first 6 months
Positive cashflow just 4 months after the Go Live
Figure 6
The savings are divided into two groups; first, the remaining potential for saving, the red bars, identified by the tool using SpiceJet’s data with no manual intervention which means that anyone who has access can quickly get this information. SpiceJet’s own achievements, the green bar, are compared to best practices across the sector as well as savings achieved. The potential is still huge in terms of what is still available to be achieved on top of what has already been achieved. Of course, remaining potential will vary according to on-the-ground conditions so that users will not always achieve 100 percent of the potential; but it does offer a pointer to what might still be possible.
Fuel savings progress – Boeing fleet Figure 5
... which equated to US$3.3 million, 6,200 tonnes of fuel and 20,000 tonnes of CO2 emissions saved in the first six months. Those are huge numbers but best of all, the data used to determine that could be trusted and presented to pilots to give them an accurate picture of how they are doing, how they are helping the organization and training them. The ROI (return on investment) was excellent with a full return in just four or five months of the Go-Live which made it a quick win for SpiceJet adopting SkyBreathe and a great ROI to present to senior management as well as adding value to the organization — especially relevant in the past year. Figure 6 relates to some of the ‘best practices’ at SpiceJet and, in particular, the savings that have been achieved through using them.
SkyBreathe® Go Live
+30% Fuel savings in the first 6 months
Figure 7
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CASE STUDY: SPICEJET
Moving further, figure 7 shows, for SpiceJet’s Boeing fleet, how much fuel was saved per flight. It shows that, at SkyBreathe Go-Live in September 2019, SpiceJet was achieving fuel savings of about 48kg per flight using some best practices that had been set-up internally. With the implementation of SkyBreathe, and correct data being used in the right manner at the right time, a feedback loop was created which resulted in an instant growth in savings in the order of 30 percent of new savings in the first six months. There were similar numbers for the Q400 fleet (Figure 8), a 25 points improvement in the first six months. The two figures make good viewing for senior management as they show that something that has been implemented is innovative and helping the airline move in the right direction.
As part of the program, one of the objectives was to train pilots and we did that conscientiously at SpiceJet. Figure 9 shows how confidence in and training with the new solution translated into a reduction in the average extra fuel that pilots carried on a flight.
Reduction of pilot extra fuel Engaging pilots means better results: SkyBreathe® MyFuelCoach™ Go Live opened to pilots
-50% in the first 6 months
SkyBreathe® MyFuelCoach™ opened to pilots Go Live
-30% in the first 6 months
Progress in the application – Q400 fleet SkyBreathe® Go Live 60%
MyFuelCoach™ opened to pilots
64%
+25pts in the first 6 months
40%
41%
30% 20%
6% 0%
Figure 8
Average pilot extra fuel – Q400
Average pilot extra fuel – B737
Figure 9
The graph on the right side of the figure was seen to be going down, looking at the data, but then, if you look at February and March 2020, you’ll see that the numbers went up again. That has nothing to do with the tool or how pilots are performing; it’s because, during the month of February there was a regulatory change to the minimum fuel to be carried, which caused the increase. I left it in the presentation to show that, when SkyBreathe went live, the graph came down but there are sometimes changes beyond our control, this time from the
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CASE STUDY: SPICEJET
“SpiceJet was able to achieve a quick ROI with SkyBreathe with a rapid increase in fuel cost savings helping to achieve the business’s goals.” regulator, which will impact on fuel. Notwithstanding that, the program is still on the right path towards savings on the average pilot’s extra fuel and, of course, less weight on the aircraft means more fuel savings.
CONCLUSION AND THE WAY FORWARD
SpiceJet was able to achieve a quick ROI using SkyBreathe with a rapid increase in fuel cost savings helping to achieve the business’s goals. Up to the time of writing, there had been no data issues with SkyBreathe and it has helped SpiceJet’s teams to build their confidence in the use of and correctness of the data. It gave the opportunity to engage the airline’s pilots in near-real time with the idea of using data to keep a track on their flights, and that has had a direct impact on fuel saving given that they are the ones who use fuel in the aircraft. It has helped the airline to progress towards the use of best practices. Also, in terms of the implementation, it was, at five months, slightly longer than anticipated: it had been planned to finish in three or four months; however, that was slightly delayed in order to get the data out of the legacy systems into SkyBreathe, to ensure the format was correct and the automated prompts were set up so that there would be no need to engage a manual process in order to get the necessary data to SkyBreathe.
The future
continued given the value already, the potential for future savings. SpiceJet was interested to identify what other things might be done to save costs, how fuel can be saved which will have a direct impact on operations and the bottom line. Any savings will help in the current COVID dominated climate and even when expansion re-commences and when new routes are introduced, it will be important to retain and build on that efficiency culture during growth. A fuel efficiency program is key to preserving cash, boosting competitiveness and recovering profitability in a very limited timeframe. SpiceJet will continue with SkyBreathe which is proving an immense help in saving money, reducing fuel consumption and, more importantly, building the right culture throughout the organization, a very important consideration.
NITTIN GULATI
After graduating in Computer Science, in 2012 Nittin joined easyJet as a Software Engineer then Sopra Steria as a Project Manager. In 2018 he joined SpiceJet as a Project Manager and is currently Deputy General Manager IT. Nittin is an Aviation IT expert, experienced in managing teams and with a passion for the industry. He is also experienced in leading multiple large-scale implementations with quality on time delivery and adding value to the business.
SPICEJET
SpiceJet is an Indian low-cost airline and the second largest airline in the country by number of domestic passengers carried. From its hubs at Delhi and Hyderabad, the airline operates 630 daily flights to 64 destinations, including 54 Indian and 15 international destinations. The fleet, totaling nearly 120 aircraft (including some freighters) with more than 220 on order, includes Airbus A320 and A330 types, various Boeing 737 models, Bombardier Q-400 and De Havilland Canada Dash 8 models.
OPENAIRLINES
Looking forward, there are a number of questions that are routinely asked at SpiceJet. All ASEAN businesses in the sector have taken a hit and gone into survival mode which means focusing on things that have a direct impact on cost savings. The questions asked at SpiceJet every day are ‘how can we save costs and ensure that what we are doing is necessary’… To be honest, in the past six months, many programs have been suspended because they were not deemed to be required at the moment but SkyBreathe has been accepted as being of such importance and relevance and found to be so useful that it has been maintained to ensure that it continues to deliver the savings and helps to build a culture in the airline using the best practices throughout the business. Whether for dispatchers, pilots, trainers, fuel analysts, or the data science team, the culture of continuously using the right data, looking at the right picture and moving in the right direction has become embedded. That’s one program that will be
OpenAirlines is an international software company based in Toulouse, with offices in Hong Kong, and Miami. It provides consulting and software solutions for airlines flight operations. Since 2006, OpenAirlines has been on a mission to help airlines save 2-5% of their fuel consumption with its innovative eco-flying solution SkyBreathe. The software uses Big Data algorithms and automatically analyses the large amount of available data in flight data recorders to assess flights’ efficiency. Today, 40 airlines all over the world use OpenAirlines’ software..
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AIRCRAFT IT Operations
CASE STUDY: LOT POLISH AIRLINES • EMPIRE AIRLINES WHITE PAPERS: DGBIRDS VENDOR FLIGHT LOGS: NAVBLUE • ASQS
CASE STUDIES: NORWEGIAN • EDELWEISS AIR WHITE PAPER: CLOSED LOOP CONSULTING SOLUTIONS IN PRACTICE: WIZZ AIR
WINTER 2020 • V9.4
MARCH-APRIL 2021 • V10.1
Saving fuel, CO2 and time at Norwegian
Informed pilots make better fuel decisions at LOT
A Cruise Profile Optimizer means optimal flying
Implementing and using a new fuel efficiency solution
Empire Airlines automates A modern flight and crew management system
Enhanced Flight Bag part 3 Connectivity and the future
A digitized EFB and Operations Manuals add real value
Secure the future
Measure to take now for a resilient future
The right balance at Wizz Air Weight & Balance supports efficiency
• NEWS • VENDOR FLIGHT LOG: LOGIPAD • OPERATIONS SOFTWARE DIRECTORY
• NEWS • OPERATIONS SOFTWARE DIRECTORY Aircraft IT Ops V9.4.indd 1
Digital changes at Edelweiss Air
AIRCRAFT IT Operations CASE STUDY: JAPAN AIRLINES (JAL) WHITE PAPER: CLOSED LOOP SOLUTIONS IN PRACTICE: WIZZ AIR
MAY-JUNE 2021 • V10.2
Helping JAL pilots to better avoid turbulence Sharing weather information in near-real time
Wizz Air harnesses performance monitoring
Earlier detection of deterioration makes for better remedial decisions and actions
Securing a more sustainable future for aviation Measures to take now to secure resilience post-COVID
NEWS • VENDOR FLIGHT LOGS: SIMPFLY • YONDER • LUFTHANSA SYSTEMS • AVIONIC SUPPORT GROUP (ASG) • SOFTWARE DIRECTORY
26/02/2021 16:58
AIRCRAFT IT Operations V9.4 WINTER 2020
CASE STUDIES LOT POLISH AIRLINES • EMPIRE AIRLINES VENDOR FLIGHT LOG NAVBLUE • ASQS
AIRCRAFT IT Operations V10.1 MARCH-APRIL 2021 CASE STUDIES NORWEGIAN • EDELWEISE AIR SOLUTIONS IN PRACTICE WIZZ AIR
AIRCRAFT IT Operations V10.2 MAY-JUNE 2021 CASE STUDY JAPAN AIRLINES (JAL) SOLUTIONS IN PRACTICE WIZZ AIR
AIRCRAFT IT Operations
AIRCRAFT IT Operations: VENDOR FLIGHT LOG
VENDOR FLIGHT LOG: AVIOBOOK
Nick Anderson tells us how a relentless focus on the end-user experience ensures that AvioBook’s solutions always focus on making users’ lives easier Nick Anderson joined AvioBook in 2020 from United Airlines where he was instrumental in ensuring that third party software and hardware suppliers’ solutions met the needs of airline stakeholders. As a licensed pilot and dispatcher, and having worked a variety of jobs in airlines from baggage and gate through to the OCC, he has a personal appreciation for life in the operation and on the front line. He is now leading the AvioBook Sales and Marketing team, building on his experiences and unique perspective to face the challenges and opportunities ahead. Aircraft IT: Your name, your job title and the name of the business? Nick Anderson: Nick Anderson, Director of Global Sales and Marketing with AvioBook, a Thales company. Aircraft IT: How did AvioBook get started? NA: Aviovision was founded in 2010 by Kris Van Den Bergh. As a pilot, he had a vision for applications, both on the flight deck as well as in the operations center, that would be fully integrated with the airplane and across stakeholder groups. Over the years, our customer base, products, and services expanded and in 2016 we were acquired by Thales. Today AvioBook
is staying true to its DNA, maintaining a clear focus on the end-user experience while driving innovation to face the challenges and opportunities of tomorrow. Aircraft IT: What is the attraction of aircraft-related software? NA: The aviation industry no longer needs to be convinced of the benefits of going digital. Now more than ever, software solutions represent a cornerstone in the post pandemic recovery. From boosting flight performance and improving fuel consumption to reducing human error and in-person actions, software solutions are set to take on a growing role in airline operations. AIRCRAFT IT Operations • JULY-AUGUST 2021 • 48
Aircraft IT: What is the guiding business principle that drives AvioBook? NA: Every step of the development process is driven by the end-user experience. We work to create the best software for our users so that they have the most relevant and up-to-date data in a consistent and uniform format. However, we know that in 2021 it is not just about going digital. It’s about providing the simplest and easiest application for crews to use while enhancing their capabilities. At AvioBook these guiding principles translate into workflow optimization so that information is delivered at just the right moment.
AIRCRAFT IT Operations: VENDOR FLIGHT LOG
“Every step of the development process is driven by the end-user experience. We work to create the best software for our users so that they have the most relevant and up-to-date data in a consistent and uniform format .” Aircraft IT: What has been AvioBook’s greatest technical achievement to date, and why? NA: This year will see our AvioCast system installed and operational. It is a watershed moment for AvioBook as we begin to harness the vast amounts of data available in the aircraft, integrating it into our EFB environment and ultimately improving customer flight operations. Creating this bridge between legacy avionics equipment and our mature software platform took four years. However, the potential, both today and in the years to come, far outweighs the complexity of development. As we see connected aircraft become increasingly widespread there is a growing need for solutions like AvioCast that help put that data to use in ways that directly impact the operation. Aircraft IT: What have been AvioBook’s disappointments and what have you learned from them? NA: As I mentioned before, AvioBook is focused on the end-user experience, perhaps to a fault. When we first started out, we built a product that matched our customers’ specifications to a tee. This works well when you have one or two customers but as you begin to grow, especially internationally, the list of customizations and requirements can become extensive. From a technical standpoint, it’s difficult and time consuming to make almost every aspect of your application suite totally configurable, from labels and units to look and feel. We are trying to compensate for this by focusing on the creation of new features and developments that will help all customers meet the challenges they face. That said, we know this is a careful balancing act and will
continue to work with those in our community to address product changes while also delivering on new features. Aircraft IT: In a sentence, how would you summarize what AvioBook does for aviation customers? NA: AvioBook builds a suite of connected, integrated, and secure applications designed to provide the best information to crews when and where they need it. Aircraft IT: What will be the next big thing in Aviation IT? NA: Throughout the industry, there is one topic that continually pops up: big data. It’s all the rage and everyone is talking about it. For me, big data doesn’t mean much unless you can turn it into practical actions that drive successful business cases. The next big thing in Aviation IT is harnessing the power of that data into directly impacting the operation. This is why AvioCast is so important. It creates a bridge between the avionics world and the rapidly adapting EFB universe and by building this device in-house, we’re able to marry that hardware with cutting edge software. In just our first deployment, we’ve already automated the navigation and journey log functionality by bringing in real-time position, fuel, and weight information from the aircraft. This
increases accuracy of reporting and reduces pilot workload and that’s just the beginning. The industry must also be careful with data overload, something we are already hearing from crews around the world. This is why AvioBook is introducing Phase of Flight, a customizable checklist-like workflow that allows Flight Operations Standards to turn procedures into actionable tasks on the EFB. Phase of Flight was designed by pilots, for pilots, as a way to organize and streamline the increasingly complex data and process workload on the EFB and to do it in a way that every pilot, from day one of training, is familiar with — the checklist. These tangible improvements to everyday operations really get me excited about the future of practical data and we’re thrilled to be bringing these opportunities to market. Aircraft IT: What do you want your customers to say about AvioBook? NA: Ultimately, we want end-users to say that they are happy with AvioBook products. Everyone reading this has had a job where they struggled through their day due to lousy tools and inefficient processes. At AvioBook, our goal is to build tools that make work simpler and easier, and the biggest reward for me is hearing from front-line employees to tell us about our products’ impact on their life. This is personal for me; I’ve walked in those shoes (often miles a day through airports) and my goal is to make sure crews and employees around the world have a tool I would’ve been proud to use myself. Aircraft IT: Nick Anderson, thank you for your time.
“AvioBook is introducing Phase of Flight, a customizable checklist-like workflow that allows Flight Operations Standards to turn procedures into actionable tasks on the EFB.” AIRCRAFT IT Operations • JULY-AUGUST 2021 • 49
WHITE PAPER: EUROCONTROL
The foundation for collaborative ATM and TBO Henk J. Hof, Manager ICAO and Concepts, Eurocontrol considers Flight and Flow Information for a Collaborative Environment (FF-ICE) AIRCRAFT IT Operations • JULY-AUGUST 2021 • 50
WHITE PAPER: EUROCONTROL
T
he subject for this article, Flight and Flow Information for a Collaborative Environment, also known as FF-ICE is the foundation for collaborative air traffic management (ATM) and Trajectory Based Operation (TBO), and a key part of the paradigm change that will be needed for ATM.
Today from the Past
X
X
WHICH WAY TO GO IN THE FUTURE
Before we tackle the main article, perhaps we should consider why FF-ICE is needed; why it is necessary to change the ATM system. To address that question, we also need to ask, whether the ATM system that we have today is scalable to serve for the future? (Figure 1).
Disparate plans Uncertainty Plans not followed Not optimum
ATFM
X
?
X X X X
X
Option 1: extrapolate the past Option 2: transformation of the past
Figure 2
Is today’s ATM system scalable to serve tomorrow?
The procedures followed by those actors involved in handling flights, the Flight Operating Center (FOC), Air Traffic Flow Management (ATFM), Air Traffic Control (ATC) and the Flight Crew, are largely voice procedures. As a result, these actors mainly work independently from each other while exchanging information through those voice-based procedures. There is some level of automation but, in general and crucially, that automation is not interconnected and it’s not a total system automation approach. Because of that, there are disparate plans… Flight Plans that exist in various forms in various systems; they are not always consistent and not always the same so cannot be used as the basis for automation. This results in uncertainty, to a greater degree than is needed, low levels of predictability and plans not being followed; in general, not an optimum situation.
Figure 1
If we think in terms of projected demand growth, top left of the figure, that is a very difficult question to answer in light of current uncertainty, overshadowed by COVID. However, we need to look at this more in the long-term, fifteen or twenty years ahead, and, when we look that far ahead, we still expect demand and traffic to grow, notwithstanding the current circumstances. We can also foresee additional demand from new entrants to the eco-system such as drones or, at greater heights in the airspace, new users including hypersonic and supersonic vehicles which are already under development. High altitude platforms are another consideration Will today’s ATM system be capable of being scaled-up to meet these new demands in addition to the growth in current demand types? Let’s look at how the system functions today and how it has evolved from the past up to today (figure 2)
“The procedures followed by those actors involved in handling flights, the Flight Operating Center (FOC), Air Traffic Flow Management (ATFM), Air Traffic Control (ATC) and the Flight Crew, are largely voice procedures. As a result, these actors mainly work independently from each other…”
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The choice then is whether to further improve and extrapolate the past into the future or whether, instead, to opt for a transformation from the past to a wholly different air traffic management option. Clearly, the choice has to be for the best option which, in this case, happens to be Trajectory Based Operations (figure 3), known by the acronym TBO.
Trajectory Based Operations
The Best Option
- Shared Flight Trajectory - Maintained - Advanced automation - Collaboration - Changing role of the human
SWIM
(System Wide Information Management)
- Performance optimisation
the flight deck but it will also be necessary for similar change to take place on the ground: air traffic control, air traffic flow management and flight operations. There will need to be a greater reliance on automation. This will all lead to a further optimization of performance. In fact, the plan set out above already exists in the Global Air Navigation Plan, the ICAO plan that is used to drive changes in ATM. With what the key functions — TBO, FF-ICE and SWIM — that are part of this paradigm change represent, the ultimate objective is to achieve higher performance through Trajectory Based Operations, the concept implemented through ATM processes (see below). TBO makes use of the exchange of Flight and Flow Information for a Collaborative Environment (FF-ICE) and System Wide Information Management (SWIM) services, for the exchange of information. This is how the three terms relate to each other. Let’s now look at the various processes that are included in and embraced by TBO (figure 4).
Trajectory based Operations Brings It All Together
ATFM
Years
Global Air Navigation Plan (GANP) - Managing paradigm Change - Managing changing role of human
Months
Long-term Planning
Days
Mid-term Planning
DCB
Minutes
Tactical Planning Flight Planning
Scheduling
AUO
Hours
Capacity Management
What is fundamental in this new option is that everything is based around System-Wide Information Management (SWIM), sharing information between the different actors in a consistent way so that it can be used for automation. With automation, the actors will be able to directly interact with each other in a system-wide manner, so there will be system-wide automation as well. Of course, there are still human beings in the system who can make use of the information, but the information is developed in a consistent manner across the whole ATM environment. For example, flight information is used consistently between these automated environments and it is maintained consistently.
Departure AO Arrival AO
AO
In Flight
Execution Re-optimisation
Flow Management
AOM
Figure 3
Depart
Collaboration
TRAJECTORY-BASED OPERATIONS (TBO)
Traffic Synchronisation
TS
Separation Provision
CM
ATFM AM ATFM AU ATC AO
ATC
AM
AU
A0
Airspace Management Air Traffic Flow Management Airspace User Air Traffic Control Aerodrome Operator
Figure 4
Sharing and automation
Trajectory Based Operations is very much about the sharing of flight information and flight trajectory information; the maintenance of that information and using that maintained flight trajectory information to facilitate advanced automation through the various process that we will see below. With such a consistent and automated environment, it will be possible to achieve higher levels of collaboration. Of course, and this should not be underestimated, this will change the role of the humans in the system: we have already witnessed such a change on
As the header says, TBO brings it all together. What the figure shows is, on the top horizontal axis, the years, months, days hours and minutes before the flight, then the flight departure followed by the In-Flight phase. On the vertical axis are the various concept components in the global operational concepts and the airspace management operations involved in demand-capacity balancing, airspace organization and management, airport operation, traffic synchronization, and conflict management. They all follow various processes through time in order to handle flights and flight information. The airspace user,
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the airline, starts scheduling months and years before the flight which then goes to flight dispatch, flight planning in the mid-term, and tactical planning. Then, during the flight, we see a re-optimization of the flight, for example, due to weather changes or other operational situations. With demand capacity balancing, aircraft and airspace organization and management, there’s capacity management and flow management, which starts when the flight planning phase commences with submitting the flight plan: flow management also starts with the re-optimization of the flight and flow management effects that need to be taken into account. On the airport side, there is also capacity management in the long- and medium-term planning, the tactical planning and execution; the whole departure management and arrival management. And, on the ATC side, we see the main functions of traffic synchronization and separation provision. These are the processes and what is key here, and the objective of the figure, is to show collaboration, the vertical arrows, which make use of automation, and automation makes use of exchanging flight information. So, all of these processes rely on, make use of and are potential changes to flight information which is done through FF-ICE. FF-ICE is the new flight information, the new flight plan but also the processes that are used to exchange and maintain the flight information as shown through these processes that are part of TBO.
Consistency is the key
13:10
Assume there is a trajectory that has been agreed in the pre-departure phase, making use of FF-ICE, which includes the flight trajectory shown on the figure in three dimensions and with the times added but also with constraints and tolerances. The tolerances are shown in the time dimension and, when the aircraft gets into the execution phase the ATM service provider monitors the execution of the flight trajectory within the tolerances. Of course, what can happen is that there is a conflict or some other need for change, perhaps due to weather, and, assuming this is not yet in the tactical phase of the flight, ATC is not yet involved, there is still time to look for the best alternative flight trajectory (figure 5.2) to resolve the conflict.
TBO in Practice
Let’s look at a practical example of TBO in practice (figure 5.1).
TBO in Practice
“…all of these processes rely on, make use of and are potential changes to flight information which is done through FF-ICE. FF-ICE is the new flight information, the new flight plan…”
13:43
14:15
ETA 10:24
09:40
ETA 14:48
Figure 5.2 09:08
Figure 5.1
This resolution is done in a collaborative way, so figure 5.2 shows possible trajectory alternatives to be considered and eventually, via collaborative decision making, the trajectory update is selected and agreed between the ATM service AIRCRAFT IT Operations • JULY-AUGUST 2021 • 53
WHITE PAPER: EUROCONTROL
provider and the airspace user. Also, of course, this is communicated and agreed with all the ATM service providers along the route of the flight, the trajectory, to ensure that the information is fully shared and remains consistent between actors involved in the handling of the flight (figure 5.3).
TBO in Practice
“The current flight plan is a very rigorous flight plan, but still based on paper formats that stem from the early days of aviation. It has fields with characters and so forth, it’s very difficult to change…”
Consistency, sharing and maintaining the flight information is very important.
We’ve already covered the long-term reason, that FF-ICE enables transitioning to a fully collaborative environment where a flight trajectory is shared and optimized during all phases of flight. But it is also needed to address the limitations and constraints of the current flight plan. The current flight plan is a very rigorous flight plan, but still based on paper formats that stem from the early days of aviation. It has fields with characters and so forth, it’s very difficult to change — we saw with Flight Plan 2012 how costly it is to make a few modifications to the flight plan: FF-ICE will address all these limitations. The flight plan will be more scalable and it will be much easier to include new flight information that is needed for sharing: for example, new aircraft capabilities, PBN (Performance Based Navigation) codes or other capabilities that can be used to optimize the flight to have a better and more effective handling of the flight. All of these shortcomings are addressed by FF-ICE and, at the same time, FF-ICE supports future environments, TBO environments which will be the real paradigm change for ATM.
THE NEED FOR FF-ICE
FF-ICE
ETA
Figure 5.3
Taking another look at FF-ICE and why it is needed, we can consider both the short-term and the long-term (figure 6).
Why FF-ICE ?
Now, looking at FF-ICE, the overview is shown in figure 7.
FF-ICE Services Operator Submits Prelim. Flight Plan
Operator Submits Filed Flight Plan
Point defined by eASP where ATC coord required
ATC delivers clearance
Aircraft Off Blocks
Aircraft Wheels Up
Minimum capabilities,
Planning Service Filing Service Trial Service Flight Data Request Service
which can replace some ATS messages (FPL, RQP, RQS)*
Publication Service Notification Service
Figure 6
* FPL (Filed Flight Plan), RQP (Request Flight Plan), RQS (Request Supplementary Flight Plan) Figure 7
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FF-ICE is provided through services that are used to submit the flight information and to maintain the flight information. In the figure, those services are listed: Planning Service, Filing Services (a replacement of the filing service in use today), Trial Service (a new one), Flight Data Request Service (an upgraded development of an existing service and, with the Filing Service, a minimum capability that needs to be implemented for TBO), then the Publication Service (another new service) and, finally, Notification Service. In the first phase of FF-ICE (FF-ICE RELEASE 1) we are looking at the predeparture phase which runs from the submission of the flight plan until when ATC becomes involved. What can be seen in the figure is that these services will all be used in the pre-departure phase but also will remain of use in the post-departure, flight execution phase which is also part of FF-ICE; these services will continue to be of use in all phases of flight with the exception of the planning service of which more later.
The FF-ICE Services
Let’s now look at these services in more detail starting with the Filing Service. It provides a means to submit the flight plan as it is today and includes all the capabilities that we know today such as the change message, cancel message, delay message… they’re all included. The Filing Service offers increased functionality with automated acknowledgements for any identified problems with the submitted plan. So, the FF-ICE flight plan which is referred to as the eFPL is submitted and then checked as to where it can be accommodated: the operator will be informed through FF-ICE if there is any issue with it, which will assist the operator in determining what changes are needed. Through FF-ICE it will be possible to include more information than is possible in the current flight plan, not only the flight trajectory but also lots of other information to which more can be added in future without requiring substantial changes to the system. The next service to consider is the Flight Data Request Service which will replace the RQP (Request Flight Plan) and RQS (Request Supplementary Flight Plan) messages to request a flight plan and to request a supplementary flight plan information. The functionality still exists in the FF-ICE service: however, the operator can ask for the current status of the flight but also the eASP, which stands for the ATM Service Provider which has FF-ICE capabilities, can ask the operator to submit the latest version of the flight plan. The Notification Service, shown at the bottom of figure 7, will replace the current Departure and Arrival messages. In FF-ICE, these messages can still be provided but a lot more can be provided as notification information; so, this will be a very useful function indeed. The ‘Planning’, ‘Trial’ and ‘Flight Data Publication’ services are all new. The Planning Service can only be used in the pre-departure phase and it allows the operator to submit a flight plan: this is not a formal submission, not a filed flight
plan, but to see how the system will react to the proposed flight plan. It also provides the operator with feedback on the acceptability of the flight as per the submitted flight plan. This is quite a powerful service: both the ATM and the operator can use that information to develop an optimized flight plan in the pre-departure phase, knowing the constraints that exist. The Trial Service is also new so that, when a flight plan has been filed, the operator can test changes to that filed flight plan through a ‘What if’ evaluation which is done through the Trial Service. For example, would it be acceptable if the flight level or route was changed? The ATM system will then provide feedback on that possible change before it is formally requested. The Flight Data Publication Service is also new. At the moment, service providers take published flight data but it is all done in a proprietary manner. Through the Flight Data Publication Service, there will be global standards for the harmonized sharing of flight data.
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for mixed mode environments in which operators and air navigation service providers that both are and are not FF-ICE capable, will be catered for until some, yet to be determined, future date. The intention is to make the implementation voluntary, yes, but also benefit driven. For example, to make use of all these services that will improve automation possibilities and will improve performance, an airline will have to go to FF-ICE. Eventually there will be a sunset date set for the current flight plan, after this sunset date, the current flight plan formats and procedures will no longer be supported but this will only happen when there is sufficient experience with FF-ICE/RELEASE 1 pre-departure use of FF-ICE and all the necessary tools are in place for full FF-ICE/RELEASE 2. No sunset date has been set at the moment. To illustrate how to roll it out (figure 8), all the concepts will have been developed and are complete.
How to roll-out ?
TBO Concept
FF-ICE / Release 1 FF-ICE / Release 2
ATMRPP developed the Concepts
Complete!
ATMRPP developing ICAO Provisions for FFICE / Release 1 Just a little bit longer
Pre-provisional Activities for FFICE / Release 2
FF-ICE / Release 3
This may take a while
Figure 8
These, then, are the services that will be implemented through FF-ICE which is the new flight plan but that comes with this set of services that can be used to submit, share and notify flight plan information, as well as maintain the flight information. The whole set is known as FF-ICE.
HOW TO ROLL-OUT FF-ICE
A further question is how to roll-out FF-ICE. The primary focus at the moment is on pre-departure, FF-ICE/RELEASE 1. FF-ICE/RELEASE 2 will include the sharing and maintenance of flight information in the post-departure-flight execution phase which we have discussed above and which is being worked on at the moment. But the first phase of implementation will be the exchange of flight information prior to departure. Also, it is very important to state that this implementation will be on a voluntary basis: the standards are being developed
“…this implementation will be on a voluntary basis: the standards are being developed for mixed mode environments in which operators and air navigation service providers that both are and are not FF-ICE capable, will be catered for until some, yet to be determined, future date.”
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22
On the ICAO side, the FF-ICE concept, the ICAO ATM Requirements and Performance panel are developing the provisions for FF-ICE/RELEASE 1 and are close to finalization of the job. The panel is also already working on FF-ICE/Release 2 for the post-departure phase and this might still need some time.
The Environment for FF-ICE enabled Operators
The Environment for non-FF-ICE Operators
Dispatcher
Flight Planning System
ATFM System
ATS m
sg.
Traffic Manager
ATCO
S AT
. sg
m
Airline Operations Center- FF-ICE capable eAU
Dispatcher
Flight Planning System
ATM Service Provider- FF-ICE capable eASP ATFM System Traffic Manager
FF-ICE ATC System
ATM Service Provider- non FF-ICE capable aASP
Airline Operations Center- non FFICE capable aAU
ATFM System
ATC System
THE ENVIRONMENT FOR NON-FF-ICE OPERATORS
To zoom in on the mixed-mode environment which is quite important (figure 9.1)…
ATM Service Provider- non FF-ICE capable aASP
ATCO Traffic Manager
ATC System ATCO
S AT ms g.
ATM Service Provider- FF-ICE capable eASP ATFM System Traffic Manager
ATC System ATCO
Figure 9.1
… we can see, in figure 9.1, an airline Operations Center that is not FF-ICE capable and has a flight planning system.
Figure 9.2
It can send, using today’s Flight Plan 2012, ATS messages to the ATC systems and to the ATM Service Provider; plus, the ATM Service Provider can be FF-ICE capable or not FF-ICE capable. If they are FF-ICE capable, they should still have the functionality and capability to process and receive the current Flight Plan 2012. Figure 9.2 shows a situation where the airline is FF-ICE capable but still has to be able to support mixed-mode environments to send current Flight Plan 2012 messages to the non-capable Air Traffic Service providers: with the FF-ICE capable ATM Service providers, it will be possible to exchange FF-ICE information and make use of the FF-ICE Services. So, in a nutshell, that’s how a mixed-mode environment will look.
“…to implement system wide automation, computer to computer connections, we need FF-ICE for consistent flight information that is maintained and shared. We also need FF-ICE for scalability…” AIRCRAFT IT Operations • JULY-AUGUST 2021 • 57
IN CONCLUSION: WHY FF-ICE?
We’re still, in 2021, using standards from the early days of aviation. If we want to implement system wide automation, computer to computer connections, we need FF-ICE for consistent flight information that is maintained and shared. We also need FF-ICE for scalability especially with regard to content or, in the long-term, we need more information to be exchanged as part of the flight information to support changes to automation as well as new automation. Also, we’ll need FF-ICE for the paradigm change of ATM through TrajectoryBased Operations. This will provide greater predictability and higher levels of flexibility.
HENK J. HOF
As Head of the ICAO and Concepts Unit, Mr. Hof is responsible for the contribution of the EUROCONTROL Agency to ICAO and for strategic initiation and facilitation on concept development. He joined the EUROCONTROL Agency in 1991 and is the EUROCONTROL member and the chairman of the ICAO ATM Requirements and Performance Panel (ATMRPP) and chairman of the ICAO Global Aeronautical Distress and Safety System (GADSS) Advisory Group.
EUROCONTROL
EUROCONTROL is a pan-European, civil-military organization dedicated to supporting European aviation. Their expertise spans research, development, operations and performance monitoring. The organization is committed to the European Union’s vision for a Single European Sky and supports Member States and stakeholders (including air navigation service providers, civil and military airspace users, airports and aircraft/equipment manufacturers) in a joint effort to make aviation in Europe safer, more efficient, more cost-effective and with a minimal environmental impact. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
AIRCRAFT IT Operations: VENDOR FLIGHT LOG
VENDOR FLIGHT LOG: eTT AVIATION
Dana Knight shares how eTT Aviation’s acquisition of Eagle Cap Software completes the Flight Operations Suite for SkedFlex Dana has been in Aviation for more than 30 years. His career started with working line service and then as a ticket agent and eventually to flying the line. He finished his airline career running the Operations Control Center and has spent the last 20+ years in flight operations software in various support, product, and sales roles. Dana joined eTT Aviation in January of this year to bring flight planning into the SkedFlex Suite. Aircraft IT: Your name, your job title and the name of the business? Dana Knight: Dana Knight, Product Director, eTT Aviation Aircraft IT: How did eTT Aviation get started? DK: eTT was started by Tom LaJoie in 2002 when he was a pilot for United Airlines. While flying the line he was unhappy with the way trip trading was done and realized there was a better way. He and his teenage son developed eTripTrader and licensed it directly to United pilots. A newer version, now called Crew Companion,
is in use by over 11,000 United pilots today. The company grew with the development of SkedFlex Flight and Crew Management System, the acquisition of Management Information System for Aviation (MISA) in 2019, and most recently, Eagle Cap in December of 2020. Aircraft IT: What is the attraction of aircraft-related software? DK: Aviation is an exciting industry to be involved in, especially when it comes to the flight operations side of the business — no two days are ever the same and there are always
challenges to be overcome. Building products that do something better, faster, or make the end users’ lives easier is personally rewarding to me. Aircraft IT: What is the guiding business principle that drives eTT Aviation? DK: Our guiding principles are identified in our core values of constantly improving ourselves and our software, delivering First-Class customer service, being authentic with each other and our customers, and being ambitious to win new business, improve the product, our service and ourselves.
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 58
Aircraft IT: What has been eTT Aviation’s greatest technical achievement to date, and why? DK: With SkedFlex Flight Planning, we have a great application that was developed from scratch without any technical debt. Our guiding principle for this application was to make the system flexible for easy incorporation of future capabilities. The vast majority of the flight planning systems available on the market today were developed with older technology where seemingly minor changes take a long time. With our architecture, we can quickly adapt to new requirements.
AIRCRAFT IT Operations: VENDOR FLIGHT LOG
“Many issues that we face in aviation need ‘human’ intelligence to be able to recognize patterns and make decisions…” The user interface is especially user friendly so flight planners/dispatchers can organize their work in a way that makes sense to them. Aircraft IT: What has been eTT Aviation’s greatest business achievement to date, and why? DK: In addition to completing our Air Operations Suite by adding Flight Planning, we are proud to say that we not only survived the pandemic, we thrived. We added customers and nearly doubled our size while many others had to furlough. We attribute this to the value our products add to our customer’s operations. Aircraft IT: What have been eTT Aviation’s disappointments and what have you learned from them? DK: Prior to the acquisition of Eagle Cap and the flight planning system, we had identified two launch customers. Unfortunately, when it came time to commit, one of them backed out. So, the lesson learned is that if you want two customers, get three to verbally commit and you will end up with two! Aircraft IT: In a sentence, how would you summarize what eTT Aviation does for aviation customers? DK: Our core purpose is to help our aviation customers soar to greater
heights by providing software that ensures safety, efficiency, and accountability.
KEEP UP WITH IT DEVELOPMENTS
Aircraft IT: What is new on eTT Aviation’s development horizon? DK: We are going to continue to build out the integration between the SkedFlex core products and SkedFlex Flight Planning system to make it a seamless experience for our customers. Aircraft IT: What will be the next big thing in Aviation IT? DK: Drones and Urban Air Mobility will be the next big thing. Technology is advancing rapidly, and the operators will need systems to help them manage the constantly changing requirements as regulators try to figure out how to incorporate them into the NAS (National Airspace System). Aircraft IT: What do you want your customers to say about eTT Aviation? DK: We hope our customers say that our suite of products makes their lives easier and adds value to their business, and that they are delighted with our First-Class customer support.
SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS
Aircraft IT: Dana Knight, thank you for your time. AIRCRAFT IT Operations • JULY-AUGUST 2021 • 59
AIRCRAFT IT Operations
AIRCRAFT IT Operations: NEW TECHNOLOGY
NEW TECHNOLOGIES — HOW WILL TOMORROW LOOK? Igor Dimnik, Director, Airline OCC and Crew Application Portfolio, SITA explains how SITA FOR AIRCRAFT’s portfolio of applications empower airlines to accelerate digital transformation, enabling better decision-making to reduce costs in the most sustainable manner AIRCRAFT IT Operations • JULY-AUGUST 2021 • 60
AIRCRAFT IT Operations: NEW TECHNOLOGY
E
fficiency is the name of the game as we start to emerge from the most disruptive event to have ever challenged the aviation industry. There are many ways in which efficiency can be improved for each component in the air travel process but, as importantly, if those different components can be brought together within one unified infrastructure, that will generate efficiency gains in and of itself. Fortunately, IT, software, Apps and modern connectivity have provided us with the tools needed to create that unified infrastructure, to take information out of the individual departmental and functional silos which each require their own inputs of data and information, and into an infrastructure that allows them to automatically share information and work together.
To reduce both turnaround times between flights and the number of people who need to be involved in turn around, there needs to be a mechanism for all of those people to effectively communicate and collaborate with each other and that is our third strategic value creation area.
A NEW APPROACH TO DAY OF OPERATIONS
In an industry that is disruptive, competitive and complex, at SITA FOR AIRCRAFT, we have a clear mission; to help transform and optimize your day of operations, every single day in every way possible. We call it Digital Day of Operations (DDO). The DDO portfolio powers the airline sustainable digital transformation needed for optimized, new generation flight operations. Smart technology and collaboration improve on-time performance, turnaround, safety and sustainability while reducing costs, for example, on fuel. From pre-flight to post-flight, cabin crew to ground staff, our application solutions are built to better assist, accurately track and effectively communicate seamlessly across people, places and processes. With that connectivity unlocked, operational efficiency is enhanced, on-time performance improved and greater cost savings made possible.
A focus on value creation
SITA brings a range of enablers to the process. These include the neutrality and legitimacy of being owned by the air transport industry with a growing presence in the sector and portfolio of solutions. But also, SITA has a mastery of the latest technology trends such as Aircraft IP connectivity, AI / data analytics, Blockchain, Automation and Personalization. Turning specifically to the strategic value creation areas, parts of the process where increasingly well-informed, management can improve efficiency, we have identified five such areas. The first is to track and optimize in-flight routing and turnaround in order to reduce fuel costs because, as readers will be aware, fuel costs represent the largest part of an airline’s overall operating costs. In a similar vein, the next area is to minimize the costs, both of damage and from delays, caused by in-flight turbulence. To most effectively achieve that, it is necessary to assist pilot operations so that pilots are more aware, and in near-real time, of weather and turbulence conditions along the flight plan route. This will help them to take avoiding or mitigation actions.
Something that will save on fuel as well as improve the crew’s ability to do their job is to reduce the use of paper on the plane that can both reduce weight and empower crew engagement. And finally, in order to support airlines on their transformative journey towards zero carbon aircraft operations — do more with less — we’ll need to create a positive impact in that area.
“To reduce both turnaround times between flights and the number of people who need to be involved in turn around, there needs to be a mechanism for all of those people to effectively communicate and collaborate with each other…”
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 61
AIRCRAFT IT Operations: NEW TECHNOLOGY
IMPACT OF COVID FOR AIRLINES
Creating value is now even more important in the circumstances of COVID-19 and to power the aviation industry towards post-COVID recovery. For the business challenges that were associated with the sector before the pandemic but that have, at least for the time being, now disappeared, new challenges that have emerged as we move forward from the pandemic and the solutions that SITA FOR AIRCRAFT is able to offer in order to address those challenges — Apps and solutions — are identified here and described at the end of the article. Tracking and optimizing in-flight routing and turnaround was, before COVID, challenged by factors such as airport congestion, the need for real-time optimization due to congestion and the increasing pressure of high traffic growth. With the greatly reduced level of activity in the sector and the reduced staff numbers that necessitates, those challenges have disappeared but the challenge now is to be able to compensate for reduced staff levels by applying digitalization and automation to processes. From the DDO portfolio, several solutions are applicable including FlightFolder, eWAS Pilot and eWAS Dispatch. Since the COVID pandemic, the processes of communication and collaboration have been had to deal with the additional challenge of a greater need for remote engagement as people are understandably more wary of physical contact. One excellent solution from the DDO portfolio is ‘Mission Control’.
As far as the empowerment of crew engagement is concerned, while none of the familiar business challenges have gone, there are a couple of new challenges that have emerged. These include new regulations in light of the COVID experience and, in particular, regulations relating to passenger health matters. Also, in straightened financial times and with the need to generate sufficient revenue from fewer passengers, ancillary revenue streams are of increasing importance. CrewTab is one solution from the DDO portfolio that will be applicable here. All these measures seek to have a positive impact on the challenges of climate change and the need to reduce and, ultimately, eliminate carbon from aviation.
A PORTFOLIO THAT DELIVERS POSITIVE BENEFITS ALL ROUND
Bringing the SITA FOR AIRCRAFT solutions together in a single portfolio, Digital Day of Operations, delivers not only the benefits from the individual solutions and Apps, valuable enough in themselves, but also the wider benefit of being able to address each stage in the process with a digital App based solution and the combined benefit of a whole solution Greater efficiency in both dispatch and the Operations department can have a real impact on reducing turnaround times. Route optimization using improved flight planning processes and technology will also lead to more accurate fuel calculations
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FOR AIRCRAFT In an industry that is disruptive, competitive and complex, our mission is clear - to help transform and optimize your flight operations, every single day in every way possible. From pre-flight to post-flight and everything in between; from flight operations staff to pilots and cabin crews, our Day of Operations Apps are built to better assist, accurately track and effectively communicate across people, places and processes, seamlessly. With those unlocked, operational efficiency is enhanced, on time performance improved and greater cost savings achieved. The era of digital transformation has arrived and the time for optimization is here and now.
Transforming your Opimization Plans into Reality. UNLOCK POSSIBILITIES TODAY.
Find out how we can help you: www.sita.aero/ddo
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 62
AIRCRAFT IT Operations: NEW TECHNOLOGY
costs, important as that is, but also a better flight experience for passengers and the improved airline credibility and reputational capital that generates.
Enhanced passenger experience
Let’s look a little further into that improved passenger experience and why DDO suite of Apps can help the people in the process to do the best possible job.
In the cockpit, FlightFolder reduces any delays through better operational flight plan (OFP) handling and eWAS Pilot ensures that pilots are better informed about the location of any turbulence along the route. which, in turn, will deliver fuel cost minimization and a consequent reduced level of Carbon Dioxide (CO2) emissions. Put all of those benefits together with improved communication between flight stakeholders, which will also facilitate, greater collaboration in pursuit of shared, objectives and the whole portfolio delivers improved efficiency and effectiveness in operations. That doesn’t only mean reduced
“Route optimization using improved flight planning processes and technology will also lead to more accurate fuel calculations which, in turn, will deliver fuel cost minimization and a consequent reduced level of Carbon Dioxide (CO2) emissions.” AIRCRAFT IT Operations • JULY-AUGUST 2021 • 63
AIRCRAFT IT Operations: NEW TECHNOLOGY
That enables them to take timely avoiding action or arrange the timings of services onboard so that they are not delivered during a turbulence event, all of which will improve passenger comfort. CrewTab allows the cabin crew quick access to passenger information (dietary requirements, likes/dislikes, specific health/comfort needs) so that they can offer real customer care that seems almost intuitive.
DIFFERENT ACTORS WORKING TOGETHER
There is a lot to be said for leveraging the combined value of individually powerful Apps and solutions into a connected and integrated architecture, and the DDO portfolio does that. Taking that theme of collaboration, it’s useful to understand the activities and people for whom collaboration is important in order to understand why what the
THE APPS AND SOLUTIONS IN DIGITAL DAY OF OPERATIONS PORTFOLIO We’ve cited a number of the Apps that make up the DDO portfolio; so, it might be useful to expand on what they are and what they do.
eWAS Pilot
25 percent of serious injuries incurred during flights result from turbulence. eWAS Pilot offers real-time, optimized views of weather phenomena so that, with real-time access to accurate multi-source weather reports for turbulence, thunderstorms and lightning, pilots are better prepared for flights, while passengers experience a more comfortable service. Armed with a complete and most-up-to-date picture of weather events, pilots can take informed, proactive decisions to re-route flight plans to avoid significant weather where needed.
eWAS Dispatch
SITA FOR AIRCRAFT’s new generation flight tracking system includes best-in-class weather information from multiple providers. The user-friendly interface allows dispatchers to monitor flights in 4D while reducing their workload and optimizing flight operations. Global weather coverage from multiple providers, allowing dispatchers to make better decisions based on more accurate and extensive data. eWAS Dispatch includes a unique combination of features focused on weather avoidance optimization, fuel usage optimization, communication, and tracking. All these provide multiple opportunities in the areas of airline safety, efficiency, and performance. Also, with less time needing to be spent of administrative work, there will be more time to spend on passenger care. On the ground, Mission Control gives the Operations Control Center (OCC) team live updates on flight progress to help them to better prepare for passengers’ arrivals. So if, say, a passenger on a delayed flight has a connection to make, OCC can either arrange a rapid transfer or, if that’s too late, arrange an alternative. Also, the maintenance team can know in advanced of any potential issues with an inbound aircraft and be prepared (personnel, tools, materials) on arrival which will reduce turnaround time.
Mission Control
Mission Control facilitates cross-functional cooperation between diverse teams such as pilots, OCC ramp, and gate personnel through a single platform. It helps airlines better manage operations, turnarounds, fuel consumption, and ultimately, carbon emissions. It is easy to use and can be accessed via mobile phones, laptops, and tablets, allowing everyone to have simultaneous access to the same information. Working alongside Datalink
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AIRCRAFT IT Operations: NEW TECHNOLOGY
DDO suite of Apps offers can add even more value to the overall process of flying. One of the more important contributors to seamless and efficient collaboration is data consistency, one accurate version of the truth. When different siloed functions within a process use technology solutions that are not linked, then getting data consistency can be a challenge. There are apps in the SITA FOR AIRCRAFT Digital Day of Operations portfolio that share the same input and data processing
services, means that route and wind information can be uplinked directly to aircraft flight-management systems. Mission Control is an add-on to existing Microsoft Teams software, suitable for use with any device.
OptiClimb
With our recent acquisition of Safety Line, we are now able to offer OptiClimb as part of the Digital Day of Operations portfolio. Using machine learning, OptiClimb optimizes the efficiency of an aircraft’s climb-out phase to initial cruise level, reducing fuel burn and CO2 emissions. It combines aircraft tail-specific machine learning with 4D weather forecasts, to recommend customized speed changes at different altitudes. It predicts fuel burn in tens of thousands of flight scenarios, issuing recommended climb speeds to pilots ahead of each flight. Fuel savings of 5-6% are possible for each flight. This could reduce annual CO2 emissions by thousands of tons and operational costs by millions of dollars.
CrewTab
SITA FOR AIRCRAFT’s flexible, all-in-one tablet application for cabin crew digitally transforms your operations from the ground up, unlocking resource optimization, cost savings, revenue generation opportunities, and passenger satisfaction. CrewTab has all the features you need to enable and maintain sustainable cabin crew operations.
FlightFolder
FlightFolder makes flight briefing for dispatchers and pilots efficient and effortless; displaying information transparently and flagging changes fast. Pilots can log flights efficiently, while dispatchers can dispatch, monitor, and withdraw flights, sharing a common view with the pilots through the ground portal. FlightFolder reduces processing times and information overload while simplifying inflight data logging and improving situational awareness and safety. These are just a part of the SITA FOR AIRCRAFT universe of Apps and Solutions to make flying more cost effective, more efficient and safer.
“Digital Day of Operations apps help airlines better assist, accurately track and effectively communicate through every touchpoint of the aircraft journey.” which ensures data consistency. Each of the functions and actors in the process are working towards the same end, putting the aircraft safely and efficiently in the air, but are contributing different inputs to that. All are essential whether pilots, cabin crew, dispatchers, fuel handlers, ground ops or the maintenance crew. The DDO suite of Apps ensures real-time data consistency and improves collaboration across all flight stakeholders.
SUMMARY
SITA FOR AIRCRAFT powers airlines’ sustainable digital transformation needed for optimized, next generation flight operations. Our Digital Day of Operations apps help airlines better assist, accurately track and effectively communicate through every touchpoint of the aircraft journey. The Digital Day of Operations portfolio can transform your optimization plans into reality.
IGOR DIMNIK
Joining SITA in 2018, Igor has a strong record in delivering innovative solutions for safe and efficient airline flight operations. With more than 15 years’ experience and Masters’ degrees in both Air Transport Engineering and Air Transport Management from Cranfield University, Igor leads the Digital Day of Operations Portfolio as part of the SITA FOR AIRCRAFT domain of expertise, enabling airlines to master their digital transformation by unlocking the value of connected digital solutions.
SITA FOR AIRCRAFT
SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally. SITA is 100% owned by the air transport industry.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 65
DIRECTORY
Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.
ACFT PERFO
Air Support A/S
Avionics Support Group
W: www.acftperfo.com T: +32 476 76 76 08 E: info@acftperfo.com
W: www.ppsflightplanning.com W: flightwatch.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk
W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net
Location: Waterloo, Belgium
Location: Florida, USA
Location: Billund, Denmark
KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.
NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing • Ops Control | Flight Watch
NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.
KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Flight tracking • Crew briefing facilities
KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings
AIR SUPPORT specializes in the provision of the desktop and cloud-based flight planning software PPS Flight Planning System (PPS) and the integrated CrewBriefing web application and flight tracking. The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, trip-tailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available.
Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!
PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated high quality flight briefing packages • Low acquisition and running costs offering highest costbenefit ratio in the market • Premium flight tracking via OpsControl
CLICK HERE for Product Details CLICK HERE to Request Private Demo
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 66
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
ASQS (Advanced Safety and Quality Solutions) W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net
Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand
NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...) KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AVIOBOOK
AVTECH Sweden
The Boeing Company
W: www.aviobook.aero T: +32 11 72 10 30 E: info@avio.com
W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero
W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com
Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway
Location: Sweden
Location: 65 Offices Worldwide
NAME OF PRODUCT MARKETED • AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS
NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection
NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool
KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight application • Navigation DataBase, weather data, ADS-B AvioBook, a Thales Group company, supports airlines as a partner in their digital strategy. AvioBook offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth. Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
AIRCRAFT IT Operations • JULY-AUGUST 2021 • 67
KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
Bytron Aviation Systems
Comply365
Conduce
CrossConsense
W: www.bytron.aero T: 01652 688 626 E: info@bytron.aero
W: www.comply365.com T: +1 (877) 366 2365 E: info@comply365.com
W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net
W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de
Location: USA
Location: Nuneaton, UK
Location: Frankfurt Germany Heusenstamm Germany
NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)
NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eCentral8 • eTraining8 • eForm8 • eDoc8
NAME OF PRODUCT MARKETED • Aircraft Fleet View • ACSIS • AviationDW
KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking
KEY BUSINESS/SOFTWARE AREAS • Electronic Logbook (ELB) • Cabin Log • Electronic Forms Designer • Document Viewer
Location: Kirmington, United Kingdom
NAME OF PRODUCT MARKETED • skybook aviation cloud KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry. The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck. skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.
Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.
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Conduce pioneer mobile aviation solutions. eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide. eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs. Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips. Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 68
KEY BUSINESS/SOFTWARE AREAS • Support and Hosting • Consulting and Data Migration • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio runs from AMOS Support, BIManagement, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance) and AviationDW. AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics for AMOS users. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software for better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance. AviationDW: information visualization made easy: AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.
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DIRECTORY
.
eTT Aviation
Evionica
Evoke Systems
Flatirons
W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com
W: www.evionica.com T: +48 507 787 737 E: office@evionica.com
W: www.evoke-systems.aero T: +44 (0)3456 521 240 E: info@evoke-systems.aero
W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com
Locations: Boise, ID, USA
Locations: Poland (Warsaw), Austria (Vienna)
Locations: UK
Locations: Europe, Asia, USA, Middle East
NAME OF PRODUCT MARKETED • SkedFlex
NAME OF PRODUCT MARKETED • Evionica WB • Evionca FTS
NAME OF PRODUCT MARKETED • EFOS Training Management Suite • EFOS Leave Management Suite • EFOS Flight Management Suite
NAME OF PRODUCT MARKETED • CORENA Suite
KEY BUSINESS/SOFTWARE AREAS • Flight & Crew Management • Fleet (Movement) Management • Qualification & Training Management • Crew Pay • Line & Preferntial Bidding SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated. Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.
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KEY BUSINESS/SOFTWARE AREAS • Weight & Balance Software • Flight Training Software • Computer Based Training Evionica delivers smart software for Weight & Balance, Flight Training and Computer Based Training to Airlines, Airports and Training Organizations. With over 100 clients the business is cooperating with recognized partners like Wizz Air, LOT Polish Airlines, Lufthansa Aviation Training, Abu Dhabi Aviation Training Center and many more. Evionica Weight & Balance Software: The solution allows users to reduce costs and has a very intuitive interface where training requires only 1 hour. Within 60 seconds you are able to produce a load sheet. Flight Training Software: Streamline administrative processes for training. Automate operations and save time with cloudbased software, plus go paperless. Computer Based Training: Pilot Training CBT with content explained in a straightforward way, having a natural lector voice, superior graphics and animation. A dark theme prevents users’ eyes from tiring. Small portions of information make it easier to remember content.
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KEY BUSINESS/SOFTWARE AREAS • Aviation software solutions • Aviation leave (vacation) management • Aviation Training Management System (TMS) • Flight Management EFOS Training Management Suite: An established and complete Training Management solution available exclusively for the aviation industry, EFOS TMS provides intelligent forms and records, course management and candidate progress tracking along with qualification and role profile monitoring, and supports AQP, ATQP and EBT programmes. Supported by a dedicated iPad application, EFOS TMS is available on web and for mobile and offline use. EFOS Leave Management Suite: A sophisticated leave (vacation) management system, designed specifically for airlines. With highly customisable rules, the EFOS Leave Management Suite suits individual airline requirements and offers a fair, deterministic and transparent way to allocate leave. EFOS LMS can be integrated with airline rostering systems to provide a holistic view of staff availability. EFOS Flight Management Suite: An iPad application for flight journey log information, flight folders, alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. Integrations with other operating systems maximise data efficiency.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 69
KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
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DIRECTORY
Flightkeys
Flygprestanda AB
Gigsky
International Flight Support
W: www.flightkeys.com T: +43 6991 777 6959 E: christoph@flightkeys.com
W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se
W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com
W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero
Location: Austria, Vienna
Location: Malmö/Sweden, New Milford, CT/USA
Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales
Location: Copenhagen, Denmark
NAME OF PRODUCT MARKETED • FLIGHTKEYS 5D • SPACEKEYS - RAIM PRO
NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560
NAME OF PRODUCT MARKETED • GSM Roaming Data
NAME OF PRODUCT MARKETED
KEY BUSINESS/SOFTWARE AREAS • Flight Planning • 5D Cost Optimization • Data Services (Nav, Weather) • Smart NOTAM Services • Delivery, Integration, 24/7 Support This Vienna service company was founded in April 2015 by a team of high profile aviation experts with very specific knowledge and long-term experience in the field of flight planning and optimization: Their mission is to completely re-write the science of flight management for the 21st century by precisely meeting the emerging requirements of cost-optimized airline operations, trajectory-based operations and the reduction of emissions. Flightkeys’ research takes place in a corporate climate that promotes innovation and a continuous search for excellence. The focus is on user-friendly systems that provide the ultimate level of cost optimization and integrate seamlessly into future airline operations and ATM systems. FLIGHTKEYS 5D - as the only 21st century flight management system - will balance airline network throughput, greenhouse gas emissions and safety in the most cost-efficient way and covers a scope far beyond any solution currently available on the market. By improving communication and collaboration amongst stakeholders in the aviation industry it will lead to a smarter and more productive use of aircraft and airspace. So watch Flightkeys closely, or feel free to invite them to present their new 5D solution.”
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KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.
KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.
PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module
KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 70
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DIRECTORY
AIRCRAFT IT Logipad DextraData
W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero
Lufthansa Industry Solutions
W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de
Location: Essen, Germany
Location: Germany, Switzerland, USA
NAME OF PRODUCT MARKETED • Logipad
NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate
KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.
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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.
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Lufthansa Systems
Operations
W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com Location: Germany and in 16 other countries.
NAME OF PRODUCT MARKETED • IT Solutions KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.
Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com for more information
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 71
www.aircraftIT.com
DIRECTORY
NAVBLUE
NVable
OpenAirlines
PACE — a TXT company
W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero
W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com
W: www.openairlines.com T: +33 (0)5 31 61 52 18 E: stephane.nitenberg@openairlines.com
Location: Toulouse, France; Waterloo, Canada; and Hersham, UK
Location: UK
Location: France, Asia, USA
W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com
NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting
NAME OF PRODUCT MARKETED • ConNVerge for Aviation
NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad
an Airbus Company
KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).
KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals.
Location: Germany, France, USA
NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.
Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 72
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DIRECTORY
Pivot
The SA Group
Safety Line
SITA FOR AIRCRAFT
W: www.pivotcase.com T: +1 281-895-0128 E: mike@flyboys.com
W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com
W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr
W: www.sita.aero/aircraft E: media.relations_aircraft@sita.aero
Location: Houston, Texas
NAME OF PRODUCT MARKETED • PIVOT mounting solutions KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time. PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.
Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia
Location: Paris, France
NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution
NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch
KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training
KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations
Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.
Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.
The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.
OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline. SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 73
Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.
NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab • eWAS Pilot • OptiClimb • OptiDirect • Opti Level • OptiSpeed • Mission Control KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally. SITA is powering a digital shift to make air travel more connected, seamless, efficient, safe and sustainable. Its communications network connects every corner of the globe and handles vast volumes of data every second. SITA is 100% owned by the air transport industry, with a presence in 200 countries and territories and a customer service team of more than 2,000 people around the world.
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DIRECTORY
Simpfly
Smart4Aviation
StorkJet
TrustFlight
W: www.simpfly.aero T: +1 303 800 6506 E: hello@simpfly.aero
W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero
W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com
W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io
Location: Fully remote, global operation
Location: Netherlands, Poland, Canada, USA
Location: Poland
Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey
NAME OF PRODUCT MARKETED • EFB Omni™ Solution
NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER
NAME OF PRODUCT MARKETED • fuelPro • advancedAPM
NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)
KEY BUSINESS/SOFTWARE AREAS • EFB setup and management • Flight Ops Engineering support • Aircraft Performance studies • Escape Routes design • Airport Briefs Simpfly was born from the eagerness to help startup airlines and small operators to implement and manage EFB in a simple and cost-efficient way. The EFB Omni™ is the all-in-one solution designed with that in mind: Simpfly streamlines Flight Operations processes by implementing EFBs in the client’s fleet and managing them on the client’s behalf thereupon, including all IT and Flight Operations Engineering related activities: Aircraft Performance, Weight & Balance, Flight Operations documentation and other EFB-related tasks. An airline’s daily operations become EFB-driven with confidence as the Simpfly team of engineers takes care of all back-office tasks needed to assure that the airline’s pilots have access to up-to-date data for a safe and compliant operation. All that backed by a strong know-how of the aviation industry for a total hassle free setup and, the best of all, without hurting your pocket. Simpfly says: You fly. We take care of the rest. Ready to get on-board or need more info? Contact Simpfly for a dedicated webinar. Also check also their website for other specialized services such as Escape Routes and Airport Briefs.
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KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.
KEY BUSINESS/SOFTWARE AREAS • Fuel efficiency • Aircraft performance monitoring • Diagnosis of performance problems • Aircraft/engine benchmarking Aircraft Performance & Fuel Efficiency — Our Passion, Your Savings: We analyze airlines’ flight data to provide the most precise aircraft performance and optimize fuel consumption. fuelPro is a fuel efficiency platform powered by AI to help airlines optimize flight operations and build up a positive fuel efficiency ecosystem. Airlines we work with save on 44 fuel initiatives and engage pilots to be more eco-friendly by sharing feedback and best practices with them.
From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.
advancedAPM provides tail-specific performance factors for accurate fuel planning. The process is fully automatic and works for all aircraft types.
Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.
Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.
Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.
Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.
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KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support
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DIRECTORY
AIRCRAFT IT Ultramain
Viasat
Vistair Systems
W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com
W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com
Location: Albuquerque, New Mexico, USA
Location: Ireland, USA, India, Australia, Switzerland, UK, China
W: www.vistair.com T: 01454 550663 E: info@vistair.com
NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management
NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform
KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
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Multiple modules available, deployed to meet airline’s specific needs.
KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.
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Operations
Location: United Kingdom and USA
NAME OF PRODUCT MARKETED • DocuNet • SafetyNet KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200) • Electronic Flight Bag (EFB) • Document Management and Distribution Platform • Maintenance & Engineering • Flight Operations • Compliance Tracking • Form Creation and Management • Aviation Safety Management Software Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization. Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 75
Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email scott.leslie@aircraftIT.com for more information
www.aircraftIT.com
DIRECTORY
AIRCRAFT IT Operations
Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email info@aircraftIT.com for more information www.aircraftIT.com
Weathernews
Web Manuals International
Yonder
W: global.weathernews.com T: 00 45 392 78720 E: skysales_eu@wni.com
W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero
W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info
Location: Tokyo, Oklahoma, Copenhagen, London Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul
Location: Sweden, USA
Location: Zurich, Switzerland
NAME OF PRODUCT MARKETED • Go or No-Go Decision Support • Personal weather briefings • En-Route Weather Forecast • Foster Flight Watch • Foster EFB • Flight Operations Control Support • Airspace Critical Operations Support
NAME OF PRODUCT MARKETED • Web Manuals
NAME OF PRODUCT MARKETED • Yonder Mind
KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution
KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning
KEY BUSINESS/SOFTWARE AREAS • Airlines weather support • Daily weather forecast • Weather IT solutions
Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.
Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information. Weathernews supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing. The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews’ risk communicators are available to assist users in any weather-related needs. Weathernews has more than 30 years experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability. Weathernews’ services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.
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Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.
Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.
In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.
Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.
The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.
We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.
We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.
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AIRCRAFT IT Operations • JULY-AUGUST 2021 • 76
CLICK HERE for Product Details CLICK HERE to Request Private Demo
DIRECTORY
Pureplay, BoB and ERP Operations Solutions
2MoRO Solutions W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com Locations: France (HQ), Canada and Malaysia
KEEP UP WITH IT DEVELOPMENTS
software for aviation and enables to design personalized screens, workflows and business processes.
NAME OF PRODUCT MARKETED • • Aero One, Aero-Webb, BFly, 2Fly KEY BUSINESS/SOFTWARE AREAS • • Operations: Line, Base, Engine maintenance • • Airworthiness & Fleet Management • • Flight and Crew management • • Material Management • • ERP: Finance, Purchasing, Sales, HR 2MoRO Solutions is a software development company dedicated to the Aviation market. Our teams are located in America, Europe & Asia. We work with partners and resellers in 20 countries. Our solutions are operated in 24 countries and are available in 5 languages. We have been providing cost-effective software to large aviation players as well as small and medium size enterprises for 12 years. We offer a panel of software to fit any types of aviation companies. Our solutions have been chosen by aircraft & engine manufacturers such as Airbus Helicopters or Safran Group but also by many aircraft operators, airlines or independent Operationss. We are proud of our 95% retention rate achieved over twelve years of operation thanks to a superior customer service. 2MoRO Solutions works mainly on a fixed-price base and is ISO 9001 certified for aviation software development, maintenance and support. Aero One® and Aero-Webb® are certified by SAP® and complement their ERP solutions for aviation & Operations needs. 2Fly® is our cloud solution to reduce emergency AOG, mitigate human error and facilitate continuing airworthiness management. BFly® is a new way to create customized
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AIRCRAFT IT Operations
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