Aircraft IT Operations V11.4 Winter 2022/23

On the Ground

In the Hangar In the Cabin

In the Cockpit

AIRCRAFT IT Operations

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

COMMENT

Aircraft IT Operations: Articles about the software solutions that keep aircraft flying safely and efficiently

WORDS: ED HASKEY

There was a time when the miracle of flight was thought to be that such heavy machines could leave the ground at all. A fully fueled Boeing 747 with passengers and cargo loaded will weigh something like 265 tonnes. There’s a reason why large jet call signs include the word ‘heavy’. But readers know that the fact of aircraft flying is not the miracle, it’s physics and engineering. The real miracle is the process of working with these incredibly complex machines and ensuring that they do what they were intended to do in challenging and changing conditions. That’s Flight Operations and, with that growing complexity of aircraft, the ever-extending reach of regulation, the economics of flying, the need to reduce fuel use and emissions as well as the need to avoid some airspace, Operations are as complex as aircraft. That’s why IT is no longer an option for airlines and operators, it is the technological backbone of the whole business of flying.

In this issue of AircraftIT Operations there are articles covering several key aspects of flying commercial aircraft, including two case studies on fuel efficiency, the topic that keeps airline accountants awake at night. From Philippine Airlines and from Wizz

Air, you’ll read about two different modern, data-driven and Artificial Intelligence powered solutions being applied to reduce fuel and emissions. From Iceland Air, there is a great case study on the implementation of a new quality and safety management solution and how it has been integrated with the other key systems at the airline. Then Sunclass Airlines relates the remarkable story of how, following the collapse of the Thomas Cook group, one of the airlines in that group managed to get back flying in just a matter of months; but having to implement all necessary IT systems from scratch and contemporaneously.

There is also a great ‘How Technology Works’ article from Leon Software, going through the company’s growth from an idea to make life as a pilot or dispatcher better to the successful business and IT solution that it is today. Plus, there are Vendor Job Cards from NAVBLUE, Conduce Group and ASQS Group. In addition, we have the regular round-up of news and technology developments: plus, of course, the comprehensive ‘Operations Software Directory’. Aircraft IT Operations: putting the spotlight on technology that will help you be the professional you are.

Wishing all readers a very happy New Year 2023.

CONTENTS

06 Latest News and Technology updates

Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

30 CASE STUDY: AI powered fuel efficiency at Wizz Air

Jaime Romero Waldhorn, Fuel Efficiency Manager, Wizz Air tells how the airline is using most accurate Artificial Intelligence (AI) powered Fuel Efficiency Solution

In early 2022 WizzAir adopted an innovative fuel efficiency solution. This case study focuses on the advanced fuel efficiency gap analysis, which was done with innovative AI fuel burn prediction models.

38 VENDOR FLIGHT LOG: NAVBLUE

Alarico Fernandes Shares how NAVBLUE has grown both in size and scope to deliver the full range of services needed to complete a mission

In the first of our Q&A pieces, Alarico Fernandes, Head of Enterprise Architecture at NAVBLUE, completes his ‘Flight Log’ for Aircraft IT.

40 CASE STUDY: A new flight operations IT solution for Sunclass Airlines

Lene Nielsen, Business Analyst and Peter Friis Højgaard, Head of Flight Operations both at Sunclass Airlines share the story of a change made under high pressure internally and externally

With multiple implementations having to run in parallel for the re-launched airline and with a global pandemic in play, Sunclass quickly learned how to prioritize and focus their efforts on achievement.

46 VENDOR FLIGHT LOG: CONDUCE

Hayley Russell explains how a focus on being the very best with a critical support system, ETL, has made Conduce a valued partner for many airlines

today

In the second of our Q&A pieces, Hayley Russell, Marketing Manager, Conduce Group Ltd, completes her ‘Flight Log’ for Aircraft IT.

48 CASE STUDY: Philippine Airlines steps up to fuel efficiency with an intelligent solution

Capt. Leo Ezquiel Reyes Bernabe, VP-Flight Operations shares Philippine Airlines experience using an Innovative Artificial Intelligence (AI) powered Fuel Efficiency Solution, with Pilot Apps

Using Big Data technology, powered by AI, to improve Flight Operations and Fuel Efficiency; you will see how the airline enables pilots to analyze their own fuel efficiency and engage in the different fuel saving initiatives.

58 VENDOR FLIGHT LOG: ASQS GROUP

Günther Schindl lets us into the philosophy of devising solutions with the user’s ease of use in mind that ensure that ASQS solutions work so well

In the third of our Q&A pieces, Günther Schindl, co-founder and CEO, ASQS Group, completes his ‘Flight Log’ for Aircraft IT.

60 CASE STUDY: Integrated quality and safety management for Icelandair

Björn Guðmundsson, Safety Manager, Icelandair and Florian Lis-Srajer, Project Manager, ASQS GmbH share Icelandair’s implementation of a new quality and safety management solution

When Icelandair decided to implement a new quality and safety management system, they wanted it to operate as one integrated solution from reporting issues to regulatory compliance. This study is about how they managed that.

66 HOW TECHNOLOGY WORKS: The evolution of a Flight Management System

Pawel Kruk, CEO, Leon Software shares the story behind Leon Software, the business, the solution, its success and a look to the future

How a solution that started as a dispatcher’s and pilot’s project to make their tasks better organized has grown into one of the most successful Flight Management Systems on the market today.

72 Operations Software directory

A detailed look at the world’s leading Operations IT systems.

Innovation driven by inclusion

Our teams are united in pushing the boundaries of imagination and excellence. Join us.

boeing.com/careers

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

New Vendor joins Aircraft IT Operations

We are very pleased to welcome to

AircraftIT a further new vendor in the form of CAE Flight Operations Solutions which is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE’s flight operations software backed by a global team and unparalleled expertise.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE’s customizable end-to-end solution improves decision

making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

Welcoming the new vendor to AircraftIT, COO Scott Leslie commented, “AircraftIT is all about the vendors and how their diverse capabilities and ingenuity ensure that businesses operating in this commercial aviation sector are always able to deal with whatever changes and developments might impact them. CAE Flight Operations Solutions’ platform addresses key issues on which the efficient delivery of flights depends and we’re very glad to have them on the Vendor Panel.”

MNG Airlines deploy the Flightman EFB solution

In mid-November 2022, it was announced that MNG Airlines, the Istanbul based cargo airline, had selected Flightman to deliver EFB software technology that will streamline their Flight Operations processes.

The solution includes eJourney Log, Electronic Flight Folder, Large Content Manager, eReports together with the Flightman Business Intelligence module. This complete EFB software solution will connect MNG Airlines’ fleet of Airbus aircraft to their back-office systems and reduces operational workload by ensuring single point data capture.

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For starters, fuel for climb-out can be cut by 5% using SITA OptiClimb. Additional cuts in fuel burn and carbon emissions can be achieved during cruise thanks to the highly intuitive integration of SITA OptiDirect in our popular weather awareness solution eWAS Pilot.

For a 20 mixed jet fleet, savings of up to US$1m and cuts of up to 5,000 tons of carbon emissions a year can be achieved. Boosting flight efficiency and sustainability.

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SITA eWAS Dispatch helps Azul enhance its weather resiliency

In mid-October 2022, Brazilian carrier, Azul Linhas Aéreas Brasileiras (Azul), announced that it has implemented SITA eWAS Dispatch, a newgeneration flight tracking and weather data solution, giving dispatchers a real-time view of the location of every aircraft, and live and upcoming weather hazards. This visibility will bring improved operational efficiency, climate resiliency, and safety, including carbon emissions and fuel consumption savings.

Climate science studies warn of increasing hazardous weather events linked to the changing climate. The World Metrological Organization (WMO) highlights that Latin America and the Caribbean (LAC) is a region significantly impacted by extreme weather and climate change. Early warning systems and climate services can help reduce climate impacts, but these are lacking in the LAC region, according to the WMO.

As a carrier operating domestic and international flights across the LAC region, Azul has selected SITA’s cloud-based tracking and weather awareness solution to strengthen its weather resiliency and safety. Instead of the usual approach of a single weather source, eWAS Dispatch has global weather coverage from multiple providers, allowing dispatchers to make better decisions based on more accurate and extensive data. The solution also features an early warning system that provides alerts on potential weather issues. It is also Global Aeronautical Distress and Safety System (GADSS) compliant – the industry standard for global flight tracking.

Severe weather events often prove expensive for airlines when factoring in the cost of network and operational impacts, passenger reallocation, and so on. SITA estimate that its eWAS Dispatch solution could save around $600,000 in avoiding just one weather incident. The flight replanning feature can

save airlines like Azul approximately 153 tons of fuel and 488 tons of CO2 per year based on conservative estimates. The carbon reduction benefits support Azul’s sustainability ambitions to be net-zero by 2045, five years ahead of the industry’s long-term net-zero carbon emissions by 2050 goal.

Diogo Youssef, Engineering and Flight Dispatch Manager, Azul, said: “We are operating in a region impacted by extreme weather. We selected SITA eWAS Dispatch because it provides superior aviation weather data and next-generation flight tracking to help build our resiliency to weather events, while improving operational efficiencies and reducing emissions.”

Yann Cabaret, Chief Executive Officer, SITA FOR AIRCRAFT, said: “We’re providing and developing best-in-class solutions that help address the challenges facing our industry today and tomrrow.” Read the full story on Aircraft IT Website

NVable announces live operation of converge electronic techlog with Enter Air

In early September 2022, NVable was proud to announce announced that Enter Air is now using it’s Converge Electronic Techlog in live operations across the airline. The Converge Electronic Techlog, configured to Enter Air processes, was approved by the Civil Aviation in Poland for live operations from the beginning of September 2019.

“I am proud that our team is the first to introduce an electronic logbook in Poland. The Converge system is delivering quality data and providing view of the real time status of the fleet that wasn’t possible before. We have also automated a number of data feeds which make life simpler for internal departments and suppliers. We are looking to make more use of that capability and exploring other possibilities in the future.”, stated Mariusz Olechno, Technical Director of Enter Air.

“It has been a pleasure to work with Mariusz and the team at Enter Air in preparation for introducing our Converge service. I must specifically mention the dedication of Marcin Czarniecki (Chief of Technical Documentation) during the final phase of the implementation. There were several unique configuration requirements in this implementation but the flexibility of Converge was up to the task. The success is a credit to the tremendous focus and effort of Mariusz and his team working with NVable. This is another confirmation of the industry leading capability of our solution.” added Cameron Hood, CEO of NVable.

Enter Air is the largest Polish charter airline, and the second largest airline in the region. With seven operational bases throughout Europe, it connects Poland with holiday destinations across Europe and North Africa and has received numerous awards, proving it to be one of the best air carriers in Poland.

NVable is an independent software consultancy with customer satisfaction as the primary goal. The team has consistently delivered solutions where others have failed. In 2012 the aviation solutions were introduced with the Electronic Techlog as a key element. The team was involved in creating the first Electronic Techlog in the world and are experts in the field.

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Tomorrow.io selected to provide weather forecasting technology throughout all of JetBlue’s Flight Operations

providing its on-site EWINS program. The contract was awarded after a request for purchase process in which JetBlue extensively evaluated weather and climate solutions in order to identify the best global partner.

The selection serves as a strategic culmination to a journey that began five years ago when Tomorrow.io and JetBlue first began working together on ground operations at Logan Airport in Boston. After seeing the impact Tomorrow.io was able to have on efficiency, the airline’s venture capital subsidiary JetBlue Ventures

“We’re delighted to see the progress Tomorrow.io has made along with JetBlue in the past few years,” said Amy Burr, President at JetBlue Ventures. “At our time of investment in Tomorrow.io, it was clear that the innovative vision they had was going to be the nextgeneration of forecasting in the aviation industry, and this relationship is a testament to JetBlue Ventures’ original mission to bring innovative technologies to our parent company.”

With no shortage of challenges facing the aviation industry, including unpredictable weather and heightened sustainability goals, the implementation

of Tomorrow.io comes at the perfect time for JetBlue. The number of weather events impacting airline operations are increasing every year, demanding operations teams to be more climate resilient or else risk major delays and cost. By utilizing Tomorrow.io’s industry leading weather intelligence platform, JetBlue has now armed their operations with the technology needed to predict and mitigate weather disruptions.

“The sheer number of weather events and the impact of those events affecting airlines each year has vastly grown over the years,” said Itai Zlotnik, Co-Founder and CCO at Tomorrow.io. “Having worked with JetBlue Ventures and JetBlue during the past few years, we are extremely proud of the value Tomorrow.io has been able to deliver to meaningfully improve their operational efficiency, and we are excited about what the future holds.”

JetBlue operates more than 1,000 flights per day across 100 global destinations, and mitigating disruptions from weather has been the centerpiece for Tomorrow.io and JetBlue’s partnership from inception. The teams

have worked together on tactical solutions such as predictive de-icing programs, estimated to be saving JetBlue $50,000 per month per hub, as well as longer-term projects around how to improve operations against an increasing number of annual weather events.

“JetBlue strives first and foremost to be the innovation leader when it comes to safety and efficiency,” said Steve Olson, Vice President of JetBlue’s System Operations Center. “With Tomorrow.io, we have found the right partner for us for both day-to-day operations, as well as sustainability goals related to climate resiliency and our overall ESG strategy.

From a technology standpoint, the next significant milestone for Tomorrow. io is the launch of the first-of-its-kind, commercial weather satellite constellation equipped with radars and microwave sounders. Tomorrow.io’s space program will democratize access to global weather forecasting and enable organizations across all industries to prepare for and mitigate the business impact of weather. Read the full story on Aircraft IT Website

Optimize processes inside and outside your cockpit with

In mid-November 2022, ASQS were pleased to announce that Jazeera Airways will take off with IQSMS. ASQS’ first customer in Kuwait, the Middle East’s first non-governmental airline, Jazeera Airways, was established in April 2004. Jazeera serves more than 50 destinations across the Middle East, Central & South Asia and Europe, operating a reliable fleet of Airbus A320 and A320neo aircraft – all fitted with their signature leather seats.

In June 2018, Jazeera was the first airline in the Middle East to introduce the A320neo into its fleet. The company owns and operates its own terminal at Kuwait International Airport – Terminal 5 (T5) ensuring an enhanced passenger experience with dedicated check-in, fast immigration and short transfer distances. The IOSA certified operator raises the total number of IOSA certified IQSMS customers to 64 operations.

ASQS is pleased to support the Kuwaiti airline with their integrated quality and safety management solution, simplifying vital operational processes for higher efficiency and safety. With the IQSMS core modules for reporting, quality and risk management, including the respective offline applications and the Document Distribution Module, Jazeera Airways is making a deliberate choice to promote a sound communication and safety culture throughout the entire organization. Facilitated reporting procedures and the possibility to file reports even without internet connection strengthens the safety accountability of each and every employee in the company and result in an overall increased operational safety performance.

The ASQS team is pleased to welcome Jazeera Airways as their first Kuwaiti customer on board.

eTT Aviation Signs Contract with AirDialog to Provide Business Software Solutions

In mid-November 2022, eTT Aviation announced a multi-year contract with AirDialog to provide its SkedFlex Management Information System for Aviation (MISA) Product, software solution to manage complex operations more efficiently and profitably. MISA has provided aviation companies such as FedEx feeders operating under 14 CFR part 135, government contractors, and flight schools with tools to manage their business for over 20 years.

“We are confident MISA will help streamline our business operations as we continue to grow our team and expand cargo routes,” said David DeRose, President and Director of Finance for AirDialog.

The comprehensive MISA solution includes accounting, maintenance, inventory, flight operations, training, HR, and payroll, allowing companies to standardize and streamline business processes across their company with a user-friendly and consistent application.

AirDialog: AirDialog, LLC is a Part 135 airline founded in 2004. In 2022, the company relocated its central base of operation to Albuquerque, New Mexico to provide cargo services. Click here to learn more and see job openings at Air Dialog.

eTripTrader, Inc.: dba eTT Aviation: eTripTrader, Inc. (dba eTT Aviation) has been in business over 20 years and is a service-disabled veteran-owned small business (SDVOSB) headquartered in Boise, Idaho. eTT specializes in scalable aviation flight and crew management, flight planning and dispatch, maintenance, accounting, inventory, HR, and management information solutions that revolutionize the way airlines achieve scheduling flexibility, compliance and control, all while steadfastly adhering to its core values of being Accountable, Ambitious, Ethical, having a Positive Attitude, and always begin Ready, Able, and Willing to Help.

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Korean Air chooses SkyBreathe® 360° eco-flying platform to save fuel

In mid-October 2022, Korean Air, the flag carrier of Korea, announced that it is leveling up its commitment to environmental protection by implementing SkyBreathe® eco-flying software to maximize fuel efficiency and reduce aircraft carbon emissions

Under this agreement, OpenAirlines will implement SkyBreathe® eco-flying platform, the world’s leading fuel efficiency software. The software will automatically analyze the flight data of the airline’s 155 aircraft daily to improve operational efficiency at the fleet, route, and individual flight stage levels.

The Big Data solution integrates multiple data sources for each flight in a single database. It computes achieved and potential savings considering the exact flight conditions, such as weather, flight path, Air Traffic Control, and payload, to produce highly accurate fuel metrics.

2022 Nov_Aircraft IT eJournal_m2.pdf 1 11/10/22 9:26 AM

It generates insights, which are shared with all

Photo by Miguel Ángel Sanz on Unsplash

pilots become active contributors through an all-in-one platform that empowers them and gives them detailed reports of their performance.

“Committed to various means of reducing carbon emissions, we acknowledge flight efficiency optimization as a powerful lever to decarbonization, and we aim to implement a practical plan to achieve concrete CO2 reduction results.

SkyBreathe® will help us build the infrastructure to monitor fuel savings systematically and identify potential inefficiencies, ultimately reducing our carbon footprint,” said Soo-Keun, LEE, CSO, Executive Vice President at Korean Air.

“SkyBreathe® usually enables an airline to reduce fuel consumption and CO2 emissions from 2 to 5%. We know that it’s one of the airlines’ top priorities since jet fuel cost is rising and now accounts for 35% to 45% of operational expenses. Under the threat of climate change, every airline should have a strong fuel efficiency program involving all departments to develop a safe and efficient fuel and environmental culture. As a pioneer in the global aviation industry, Korean Air is taking preemptive measures to reduce its carbon footprint and mitigate climate change. It will be exciting to help them further reduce fuel costs while contributing to achieving their carbon neutrality goal.” Said Alexandre Feray, CEO and founder of OpenAirlines.

Korean Air: Serving the world for more than 50 years, Korean Air is one of the world’s top 20 airlines, carrying more than 27 million passengers in

2019, pre-COVID. With its global hub at Incheon International Airport (ICN), the airline serves 120 cities in 43 countries on five continents with a modern fleet of 155 aircraft and over 20,000 professional employees. Korean Air’s outstanding performance and commitment to the highest level of safety and customer service was further highlighted during the pandemic; the airline was granted numerous awards including 2021 Airline of the Year and 2022 Cargo Operator of the Year by Air Transport World, and a 5-star COVID safety rating from Skytrax.

Korean Air is a founding member of the SkyTeam airline alliance and has grown into one of the largest transpacific airlines through its joint venture with Delta Air Lines. Dedicated to providing Excellence in Flight, Korean Air’s vision is to be a respected leader in the world airline community.

OpenAirlines: OpenAirlines is a privately-owned digital innovation company comprising a team of highly-qualified mathematicians, aeronautical engineers, data scientists, pilots, IT experts, and aircraft performance specialists who operate from its bases in Toulouse, Hong Kong, Miami, and Montreal. The French clean-tech is specialized in developing digital technology to help airlines achieve their sustainability and emissions targets. They developed SkyBreathe®, a comprehensive ecoflying solution for airlines to reduce fuel costs and CO2 emissions, today used by 51 airlines worldwide, including Air France, easyJet, DHL, Norwegian, IndiGo, flydubai, and Atlas Air.

Air Atlanta chooses SkyBreathe® to optimize operational efficiency and monitor aircraft performance to cut harmful emissions

In late November 2022, Air Atlanta, one of the world’s leading ACMI and charter service provider, announced that it is implementing SkyBreathe® 360° eco-flying platform, the leading fuel management solution.

The AI-driven solution developed by the French cleantech company OpenAirlines will help the airline to further reduce its carbon footprint by identifying and implementing fuelsaving measures across its operations, including aircraft performance monitoring, thanks to the latest integrated product of the platform: SkyBreathe® APM.

SkyBreathe® Analytics is a comprehensive cloud-based solution that uses sophisticated Big Data Algorithms, Artificial Intelligence, and Machine Learning that help airline operators identify opportunities and implement practical measures to reduce aircraft jet fuel consumption within the operational scope. The software collects, computes, and analyses billions of flight data, including FDR and QAR, as well as weather, flight path, Air Traffic Control, and payload to produce highly accurate fuel metrics based on exact flight conditions.

The all-in-one platform is designed to embark multiple operational players who become active contributors to the

fuel efficiency program, such as Fuel Managers, Flight Operations Engineers, Dispatchers, Maintenance Engineers, Pilots etc. End users can track fuel, money, and CO2 KPIs that are relevant to them through synthetic and easy-to-read dashboards, and drill down any metric. Pilots also benefit from an individual eco-flying mobile app called MyFuelCoach™ to review and improve their flight performance.

In addition, Air Atlanta is also implementing SkyBreathe® APM, the newest product in the SkyBreathe® platform, enabling aircraft performance monitoring for increased safety and fuel efficiency. The solution will allow performance and maintenance engineers to monitor how the entire fleet is performing in real-time, be notified of abnormal degradation, and get indicators for proactive maintenance, making it easy to solve problems faster.

“SkyBreathe® will help us address fuel optimization in all areas where fuel savings can be made. Not just in regards to flight ops, but also the indirect savings in maintenance costs. The SkyBreathe® APM module will help us streamline our aircraft performance monitoring process and sharpen our fuel requirement calculations. It also takes advantage of the easy

SkyBreathe® integration and analysis capabilities to reduce maintenance costs and lower fuel consumption”, says Baldvin M. Hermannsson, Chief Executive Officer at Air Atlanta.

“We’re very pleased that Air Atlanta has chosen to join the #1 fuel efficiency community by implementing SkyBreathe® Analytics to boost its fuel savings and reduce its carbon footprint. They were already a mature company when it came to the aircraft performance monitoring process but they wanted to go further to maximize their impact on their CO emissions reduction. Going fully digital with #SkyBreathe 360° eco-flying platform, on both fuel efficiency and aircraft performance monitoring, will help Air Atlanta make data-driven decisions based on real data and bring their global fuel preservation program to the highest level,” said Erik Borrat, Sales Director at OpenAirlines.

Air Atlanta: The Air Atlanta brand consists of two sister airlines, Air Atlanta Icelandic, with headquarters in Iceland and Air Atlanta Europe, which was

established in 2021 in Malta.

They are privately held and committed to providing their customers around the world with exceptional ACMI-, Charter- and Aircraft Management services. Both airlines strive for excellence and complement each other, also benefitting from shared ownership and the support and know-how of their respective senior management, which never compromises on safety-, operational- and quality

standards. Since its establishment in 1986, Air Atlanta Icelandic has focused on providing ACMI (Wet Lease) and Charter services to the passenger and cargo market worldwide. With a large and diverse customer base of airlines, tour operators, charter brokers, governments and non-profit organizations, it has evolved to become one of the largest ACMI Hajj operator in the world.

Read the full story on Aircraft IT Website

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Spright Drone Operator Turns to Comply365 for Operational Content Management Solution

Aviation software leader Comply365 was pleased to announce at the end of November 2022 that its newest partner, Spright, will leverage Comply365’s document and compliance management system to support its growing drone operations, designed to deliver medical supplies for rural and underserved communities across the United States

Spright uses state-of-the-art UAS technology to provide advanced BVLOS drone solutions tailored to medical delivery and utility inspection applications. Drone pilots at Spright will use Comply365’s mobile app to access their operational manuals, flight safety, and maintenance documents and provide compliance to required content.

“Commercial drone operators must

meet many of the same requirements and certifications as commercial airlines to ensure safe and reliable operations, so it made sense for us to turn to a long time, proven solution in the aviation industry with Comply365. We needed a system to manage our operational content and compliance and be able to target the distribution of these documents to our pilots, and we found Comply365 to be a perfect fit.” stated Spright President Joe Resnik.

Pilots will always have the most updated content with revision control and automated syncs, and they’ll be able to quickly find content and easily filter and search across all their manuals. They’ll also be able to personalize their documents with annotations, bookmarks, and highlights, which are

retained when files are updated. Users will be able to easily see what’s changed in a document and can read and sign in the same place, providing automatic compliance tracking for Spright, with built-in reporting for regulators.

Spright is the second drone-based operator to join the community of Comply365 users, which includes many of the major airlines around the globe.

“While we’ve previously transformed existing industries with our solutions, it’s exciting to be part of the new, rapidly growing drone industry. We are thrilled to welcome the innovative team at Spright to our global community of users,” Comply365 CEO Tom Samuel said. “Spright is solving many access and efficiency challenges with the latest technology, and we are proud to partner with them to offer a solution that will scale with Spright as they grow their operations to serve critical needs.”

Comply365: Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and

energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, and energy workers rely on Comply365 for digital delivery of operational (OEM and company) manuals. Having played an instrumental role in the FAA’s approval of replacing the traditional, paperbased, pilot flight bags with electronic flight bags (EFBs), Comply365 partners with clients to transform their industries.

Spright: Spright is the drone division of Air Methods, created to help solve many of the toughest challenges facing communities across North America. This innovative, drone-based solution is tasked with leveraging emerging aeronautical technology to create operational solutions that can be implemented locally. Based in Gilbert, AZ, Spright is a stand-alone Part 135 Operator with a leadership team that can boast more than 70 years of aviation operational experience.

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Texel Air selects Conduce eTechLog8

In early December 2022, Conduce was delighted to announce that Texel Air have selected the Conduce eTechLog8 ELB/ETL solution to replace all paper journey, defect, and technical logs as of 01 December 2022. Texel Air are Conduce’s second customer in Bahrain, seventh customer in the Gulf region.

Texel Air is a Cargo Airline and MRO based in Bahrain. It was founded in 2013 by Chisholm Enterprises and commenced operations in 2014. The airline has its main hub at the Bahrain International Airport and its fleet consists of one Boeing 737-300F and two Boeing 737-800BCF, as well as two Boeing 737-700FC FlexCombi, capable of swiftly converting between passenger and cargo operations. Texel Air is an ACMI/charter cargo airline and Aircraft Maintenance Repair Organisation (MRO), supporting global clients and is committed to going the extra mile for customers.

As part of the project, the Conduce eTechLog8 application will be fully integrated into Texel Air M&E. Conduce depth of experience and practical ELB knowledge is expected to facilitate an on-time and on-budget ELB project, with full fleet paperless ELB operations targeted completion in Q2/2023. In addition to the journey and defect paper logs, the project will legacy processes in the cockpit and on the line. We

are moving towards digitization with all our processes and the Conduce product and team will be an important factor in achieving our goal.” stated Andres Kjerulf, Director of Airworthiness at Texel Air.

Paul Boyd, Managing Director at Conduce added “Conduce are extremely pleased to welcome Texel Air as our twenty-first customer. The adoption of eTechLog8 provides many benefits to an ACMI provider, enabling real time fleet status data to be available 24/7 for flight operations anywhere in the world.”

Texel Air: Formed in 2013, Texel Air is a Bahrain registered cargo airline and maintenance repair organisation (MRO), dedicated to providing cargo charter operations, ACMI and aircraft maintenance services to a wide range of customers with diverse requirements. The 737-300F, the two 737-700FC and now two 737-800BCF aircraft provide flexibility and versatility to service the region and beyond. Texel Air fills a niche market for specialised ACMI and charter cargo requirements requiring resourceful solutions while meeting tight deadlines with uncompromising levels of customer service.

Texel Air operates its maintenance services (MRO) from a purpose-built Code D aircraft hangar and office complex at Bahrain International Airport. This provides services to its own Boeing 737 fleet plus third-party operators utilising BCAA and EASA 145 approvals. Further service offerings include providing a temporary base for visiting airlines of fixed and rotary wing aircraft for specific projects. The maintenance and hangar services follow the same philosophy as the airline,

solutions for the world’s airlines. eTechLog8 is the world’s leading ELB solution to replace paper technical logbooks. eTechLog8 is fully certified for use by more than 25 AOC operators and fully integrated with the leading MIS/MRO back-office airline systems.

Enhancing

Lufthansa Systems and Singapore Airlines celebrate successful 20year partnership and Scoot’s migration to the Lido Flight 4D System

• Lufthansa Systems has been providing Singapore Airlines with its leading Lido Flight 4D solution since 2002.

• Lufthansa Systems’ industry-leading navigation data enables airlines to increase safety and reduce workload.

• the 20-year partnership between Lufthansa Systems and SIA is the strongest indication of the company’s competitive advantage in the aviation industry.

In early December 2022, Lufthansa Systems and Singapore Airlines (SIA), the national carrier of Singapore, celebrated their 20-year partnership anniversary at Crowne Plaza Changi Airport in Singapore. Alongside the anniversary, Lufthansa Systems also celebrated Scoot’s successful migration to the Lido Flight 4D system. Scoot is the low-cost

subsidiary of SIA. In accordance with a new agreement signed in August 2020, Lufthansa Systems will continue to support SIA’s flight operations with its industry-leading Lido Flight 4D software.

SIA has selected Lido Flight 4D through rigorous benchmarking against leading flight planning solutions. Lido Flight 4D is a modern, integrated flight planning system developed by Lufthansa Systems that considers all pertinent flight operations data and information. The system provides timely and accurate forecasts for flight times, distances, and headings, as well as real-time updates on weather and airspace conditions, all of which are based on certified, high-quality aeronautical data. Over 25% of aircraft worldwide operate with Lido Flight 4D. The solution supports dispatchers in evaluating the optimal route,

while taking current flight-related data into account. It enables airlines to optimize their flying time, costs, and fuel consumption, resulting in fuel savings of up to 5%.

The 20-year partnership between Lufthansa Systems and SIA is the strongest indication of the company’s competitive advantage in the aviation industry. Since 2002, the German company has provided SIA with a comprehensive suite of software products and IT services, including software development, integration, testing, and maintenance with Lido Flight 4D. As of 1 November 2022, the SIA Group’s passenger network covered 109 destinations. SIA serves 76 destinations, with a fleet of over 130 aircraft, while Scoot serves 56 destinations, with a fleet of 55 aircraft.

“Singapore Airlines is fully committed to tapping into the best tools and infrastructure to enhance our

digital capabilities”, said Captain Quay Chew Eng, Senior Vice President Flight Operations, Singapore Airlines. “Lufthansa Systems, through Lido Flight 4D, has been exemplary in its role as an IT solution provider for the last 20 years as we harness operational efficiencies in our flight operations. We look forward to the continued success in our partnership with Lufthansa Systems.”

Captain Ian Cheng, Senior Vice President of Flight Operations, Scoot, said: “At Scoot, we are always exploring new ways to enhance operations and improve the experience for our customers by adopting forefront technology. We are delighted to join SIA in integrating Lido Flight 4D into our flight planning system. This will bring about increased operational efficiencies and productivity for our dispatchers and also strengthen the synergy within the SIA Group across multiple facets, such as route monitoring and database maintenance.”

“It’s been a very long time since we’ve been in the same room, face to face. The pandemic halted many activities, but not our partnership; we continued to work together to serve our clients and customers”, stated Tom Vandendael, CEO Lufthansa Systems Asia Pacific, Senior Vice President, and Area Management Asia Pacific. “We are ecstatic to commemorate 20 years of partnership with Singapore Airlines, and its subsidiary, Scoot, who recently migrated to Lido Flight 4D. We are incredibly grateful for their support over the years.”

Singapore Airlines: The SIA Group’s history dates back to 1947 with the

maiden flight of Malayan Airways Limited.

The airline was later renamed Malaysian Airways Limited and then Malaysia-Singapore Airlines (MSA). In 1972, MSA split into Singapore Airlines (SIA) and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 cities in 18 countries, SIA has since grown to be a world-class international airline group that is committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership and Network Connectivity.

Scoot: Scoot is the low-cost arm of the Singapore Airlines (SIA) Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand for a new chapter of growth. To date, Scoot has carried over 67 million guests, and has a fleet of 55 aircraft, comprising widebody Boeing 787 Dreamliners and single-aisle Airbus A320 family aircraft.

Lufthansa Systems: Lufthansa Systems GmbH & Co. KG is a leading airline IT provider determined to shape the future of digital aviation. It draws its unique strengths from its ability to combine profound industry know-how with forward-looking technological expertise and has lived by its slogan “We’re into IT” for more than 25 years. A wholly-owned subsidiary of the Lufthansa Group, the company offers its more than 350 customers an extensive range of successful IT products and services for the aviation industry, many of which are market leaders.

Read the full story on Aircraft IT Website

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Uganda Airlines Launches Laminaar Aviation’s Comprehensive Digital Solution to Optimise Pilots and

In early December 2022, Uganda Airlines announced that it has selected Laminaar Aviation Infotech’s ARMS®, crew management and mobile applications technology package to support more efficient scheduling, training and decisionmaking capabilities.

Uganda Airlines will be able to quickly, efficiently manage and track all crew operations from a single, integrated and real-time platform with mobile app-based features. Using ARMS® innovative technology, the airline can plan, schedule, track and manage disruptions to rosters, and fatigue risks. This enables more responsive decision making and improved productivity and efficiency and can make a big difference in fast-changing environments where

incidents like disruptions or schedule changes require crew to act decisively and efficiently.

Built around streamlined workflows to make crew management easy and efficient, ARMS includes customizable rules for greater airline control and flexibility with self-service tools for interactive roster management.

“In preparation for continued air traffic growth, Uganda Airlines is focused on improving operations and positioning the airline to support that growth,” said Vicky Sheorey CEO of Laminaar Aviation Infotech.

“We are confident that ARMS® crew solutions will improve pilot and cabin crew productivity, fatigue avoidance, crew satisfaction and overall operational performance of our airline.” said Uganda Airlines Captain, Kokoro Janda.

Lido mPilot 6.2: Upcoming release featuring Company Layers, Cold Weather Correction and more

Lufthansa Systems released some new features with Lido mPilot 6.2 in Q4 2022. The release introduced the possibility to display airline specific content called Company Layers, a Cold Weather Correction calculation tool, and included improvements such as ground and terminal charts effectivity and airspace labelling by ‘class’ and ‘name’. Additionally, some minor improvements following customer feedback from Lido mPilot 6.1 featured.

Company Layers offer the possibility for the airline to create content currently available in separate airline documentation and display that in mPilot. Examples are security airspaces, decompression routes or anything else you want your pilots to see.

The Cold Weather Correction calculator is a new feature in mPilot that enables the cold weather correction in the terminal chart, where you need it, and prominently displays on top of the

terminal chart. With this feature we eliminate the use of separate tables or apps to do this correction and display the data where required.

Another offering in this upcoming release is the support of STAP protocol to support the latest updates from Aircraft Interface Devices (AIDs) from Collins Aerospace and FOMAX from Airbus.

A further addition is the option to preview future effective charts. Up to two weeks before effective date, pilots will have the opportunity to preview future effective charts.

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South African Airways chooses ARMS®

In early December 2022, South Africa’s flag carrier, South African Airways, announced that it has chosen Laminaar Aviation Infotech’s ARMS® software following a competitive global tender process. The Star Alliance carrier had specified its need for a one-stop solution that would address flight planning, aircraft tracking, electronic flight bag (EFB) services in line with its initiative to promote paperless cockpit operations, enhance crew efficiency and lower total cost of ownership.

For Singapore-based Laminaar, this is its fourth win in a row in the African region in the last seven months. The consecutive wins further highlight that ARMS® is a reliable, future-ready, comprehensive and costeffective solution for airlines seeking digital transformation and new technology adoption. Laminaar CEO, Vivek Sheorey, said: “We are privileged to be chosen by South African Airways and thankful for the trust they have vested in us. We look forward

its journey of digital transformation and wish the carrier continued success in the future.”

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demand and covers every aspect of operations, people and maintenance management, bringing cost efficiency and resource optimization. The ARMS® unified database facilitates seamless collaboration and exchange of information between departments like network planning, flight operations, dispatch, engineering & logistics, safety & quality, crew management and training.

ARMS® powers the operations of 70

carriers, air navigation service providers, ground-handling companies, business aviation, cargo and helicopter operators.

ARMS® is a proprietary product of Laminaar Aviation Infotech Pte Ltd.

Laminaar: Laminaar Aviation Infotech Pte Ltd is a Singapore headquartered software solutions provider to airlines, airports, business aviation, cargo and ground handling companies. The company has offices, design and development labs in

OPSCONTROL

Wamos Air selects Conduce eTechLog8

Conduce and Wamos Air were delighted to announce that on 18 November 2022 Wamos Air had selected the Conduce eTechLog8 ELB solution to digitalise their aircraft technical logbooks. eTechLog8 will completely replace the current paper-based aircraft technical logbooks including the deferred defect and cabin logs. The project scope also includes full integration with the CAMO/Maintenance System in use at Wamos Air.

The project commenced immediately, with both teams committed to removing the paper and achieving full ELB approval from AESA by Summer 2023.

Wamos Air has 20 years of experience and is one of the leading airlines in Charter and Wet Lease flights throughout the world. Wamos operates ten Airbus A330 aircraft from its operations hub in Madrid.

Hayley Russell, Marketing Manager at Conduce, said “Conduce are excited to be supporting Wamos Air along their paperless journey, making them Conduce’s third customer in Spain.”

Javier Senent, CAMO Manager at Wamos Air, added, “We consider the adoption of an electronic technical logbook as an essential investment in line engineering management. Using the eTechLog8 ELB will eliminate the paper procedures and provide a myriad of benefits across the airline.”

Wamos Air: Wamos Air is a Spanish airline with 20 years of experience and Read the full story on Aircraft IT Website

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PassionAir chooses Rusada’s ENVISION

In early October 2022, Ghana’s second largest airline, Pisces Aviation Ltd DBA PassionAir, announced that it had opted for Rusada’s ENVISION software to manage its airworthiness, maintenance, and flight operations.

From their base in Accra, PassionAir utilize a fleet of De Havilland Dash 8’s to serve destinations across Ghana. With plans in place to expand their routes and fleet, the operator has selected Rusada’s software solution to manage their operational activities going forward. They will adopt seven of ENVISION’s modules including Fleet Management, Base & Line MRO, Flight Operations, and Human Resources, which will be used to ensure regulatory compliance, effectively manage maintenance activities, and support day-to-day operations.

“We were looking for a more professional system that would bring our airline together and make our activities more efficient as we grow.” said Philip Nartey, Technical Services Manager at PassionAir “We are now looking forward to working with Rusada to get the system in place and prepare for go-live” he continued.

Rusada’s web-based solution will be implemented by their in-house deployment experts, with a view to go live early next year.

“PassionAir are another very welcome addition to our growing customer base in Africa. With their planned growth in mind, now is the

modern software solution that can streamline their operations. I know our teams are eager to get started on what promises to be another exciting implementation project.” stated Julian Stourton, CEO at Rusada.

Rusada: Rusada is a leading provider of aviation software with over 35 years of experience in the industry. Its ENVISION software manages over 2,000 fixed and rotary wing aircraft for 150 operators, maintainers, and manufacturers in 45+ countries. With its headquarters in Switzerland and offices in the USA, UK, UAE, India, Singapore, and Australia, Rusada provides global support for a global industry. Specialising in the management of airworthiness, maintenance, and flight operations, ENVISION is developed solely for aviation. Its modern, web-based platform features a suite of integrated modules, enhanced by a series of native mobile apps. ENVISION’s easy-to-use interface provides users with clear, actionable information, enabling processes to be carried out quickly and efficiently, and all without the need for paper or spreadsheets.

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AI-powered fuel efficiency at Wizz Air

Jaime Romero Waldhorn, Fuel Efficiency Manager at Wizz Air tells how the airline is using a most accurate Artificial Intelligence (AI) powered Fuel Efficiency Solution

Ifrom them, I want to use this article to share our experience at Wizz Air with the implementation and the use of a most accurate fuel efficiency solution that harnesses data and full potential of artificial intelligence to provide high quality and actionable information on which good decisions can be based. But before even that, I’ll tell you about Wizz Air.

WIZZ AIR

Wizz Air, the fastest growing and most sustainable European ultra-low-cost airline, operates a fleet of 170 Airbus A320 and A321 aircraft. A team of dedicated aviation professionals delivers superior service and very low fares, making Wizz Air the preferred choice of 27.1 million passengers in the Financial Year F22 ending 31 March 2022. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. The company was recently named one of the world’s top ten safest airlines by airlineratings.com, the world’s only safety and product rating agency, and 2020 Airline of the Year by ATW, the most coveted honour an airline or individual can receive, recognising individuals and organisations that have distinguished themselves through outstanding performance, innovation, and superior service. Wizz Air was also rated the most sustainable airline in Europe by Sustainalytics in January 2022.

Up until 2019, Wizz Air was using a legacy solution to perform its APM (Aircraft Performance Monitoring) process, involving a manual calculation of aircraft performance deterioration (figure 1).

AIRCRAFT PERFORMANCE MONITORING

ADVANCEDAPM

LEGACY APM PROCESS

• Until 2019, legacy APM process → significant manual workload

• A significant amount of time spent preparing and processing the data → not much time left for analysis

AUTOMATED SOLUTION

• Wireless QAR → ~20x more flight data at higher precision and frequency

• Data is transferred automatically to StorkJet for processing

• Through an API → performance factors are automatically and regularly updated in the Flight Planning System.

Figure 1

It was a time-consuming process, involving lots of data, that had to be done aircraft by aircraft on a quarterly basis. We wanted to move to a monthly calculation, but it proved to be quite challenging, creating the problem of spending more time processing the data rather than doing any actual analyses. Considering this, we decided to implement AdvancedAPM, StorkJet’s fully automated solution for aircraft performance monitoring. Fortunately, Wizz Air aircraft are equipped with wireless QAR, so flight data is automatically transmitted to the airline’s servers when the aircraft is on the ground, and from there, directly to StorkJet. Using QAR data generates much more data for processing — even up to

“We wanted to move to a monthly calculation, but it proved to be quite challenging, creating the problem of spending more time processing the data rather than doing any actual analyses.”

fifty stable segments — in which different parameters are measured, analyzed, and processed to measure actual performance against book level performance. Through an available API, we can integrate this information to update our Flight Planning System.

The aim of having these accurate and up to date performance factors in the Flight Planning System (figure 2) is to reduce overburns and to increase the pilots’ confidence in the OFP’s fuel predictions.

PERFORMANCE FACTORS WITH DAILY RESOLUTION

Moreover, it’s a safe way to reduce the use of discretionary fuel by the pilots if they consistently see that the planned fuel matches the actual fuel burn of the aircraft. At the same time, it reduces statistical contingency fuel since it’s calculated on the difference between planned and actual fuel burn.

We can further save on engine maintenance thanks to take-off thrust reduction monitoring which is also available in the StorkJet platform. Plus, in case of increased performance deterioration, the platform can help us identify the root cause of the problem. Additionally, automated alerts are received when such changes in the parameters take place.

Based on idle factors calculated by AdvancedAPM, we have been performing more fuel efficient descents (figure 3). Descent optimisation is a quite crucial action to reduce CO2 emissions.

IDLE FACTOR

Figure 3

There are many external factors that are not in the airline’s nor the pilot’s control during the descent phase. The saving potential is substantial, but also limited by airspace restrictions. An optimal idle factor aids the FMS’ calculation of the TOD (Top Of Descent), minimizing unnecessary levelled flight due to engine performance variations.

The use of accurate idle factors saves on average 7 kg of fuel per flight. On top of this, most of Wizz Air’s new aircraft are equipped with Airbus DPO, further expanding the saving potential during descent.

“…it’s a safe way to reduce the use of discretionary fuel by the pilots if they consistently see that the planned fuel matches the actual fuel burn of the aircraft.”

FUELPRO FUEL EFFICIENCY PLATFORM

Wizz Air had developed an in-house fuel efficiency platform, where QAR flight data was processed and integrated with other data sources (OFPs, load sheets) to measure compliance to a defined set of fuel saving initiatives. However, over time, it became a constraint when new fuel efficiency initiatives were planned to be introduced or further analysis was needed (figure 4).

IMPROVE FUEL EFFICIENCY

PREVIOUS SOLUTION

Limited number of initiatives monitored

Difficult access to data for additional analysis

No flexibility when temporary policy changes introduced

Support for up to 44 fuel saving initiatives, covering all flight phases, fuel policy, and flight planning

Ability to create charts and reports with dependencies between all available parameters, with powerful filtering options

Targets can be set considering time period, departure/arrival airport, and aircraft type to better reflect specific operations

Savings calculated on theoretical averages

Savings can be accurately calculated by simulating what-if scenarios powered by tail-specific performance models

Figure 4

There were a limited number of initiatives that we were able to monitor. Besides, collecting the underlying data to generate ad-hoc analyses (e.g., trying to correlate overburns with flight planning parameters) involved an IT request which could take a couple of days. There was little to no flexibility when policy changes were introduced, even if they were temporary. And finally, all the savings were calculated based on assumptions or theoretical models: we were not assessing or simulating each flight and their actual flight conditions.

FuelPro, supports up to 44 different savings initiatives categorized by phase of flight — from fuel policy, flight planning, ground operations, departure, cruise and descent phase. Through the platform we can access all the parameters available to create charts and reports that we can save and download for analysis. Target setting is also fully customisable: depending on the initiative, we can set different targets by aircraft type, departure/arrival airport, time of the year, etc. We regularly update these values based on pilot feedback and experience, allowing us to have reliable and realistic goals. The savings for each initiative are calculated based on tail-specific performance models within the platform, so that we can know precisely what the savings would have been for a given flight, for that specific aircraft, at that specific gross weight and in those specific atmospheric conditions.

How FuelPro works in reality

Different users within Wizz Air use the platform differently (figure 5).

FUELPROPLATFORM

USER GROUPS OVERVIEW

PILOTS

• Access to their own data on compliance to fuel saving initiatives.

• Compare compliance to their peers.

• Access o knowledge base and training material related to fuel saving nitiatives.

MANAGEMENT

• Access to monthly reports tracking:

• Overall compliance

• Achieved/targeted savings

• Most valuable fuel saving initiatives

FUEL EFFICIENCY TEAM

• Monitor compliance to initiatives and perform root-cause analysis.

• Find new fuel saving opportunities based on actual flight data.

• Create training material for pilots from the analysed data.

• Analyse trends and effects of implemented initiatives and give recommendations on targets and action plans.

Figure 5

As mentioned before, QAR flight data was already shared with StorkJet’s AdvancedAPM platform, so no additional effort was required from our side to have this data also in FuelPro. Additional data sources needed for the platform were the OFPs produced by the Flight Planning System and crew planning information to match the crews to each specific flight. All the data is processed and integrated into a single platform.

There are several user groups within Wizz Air using this integrated source of data: pilots, for example, can access their own statistics on compliance to various fuel saving initiatives through FlyGuide, the available EFB app. Through this app, pilots can also get a better understanding on how the different fuel saving initiatives are measured and the reasons behind their implementation.

Airline management can have access to a set of customised dashboards, where they can get a quick overview of the progress of the whole Fuel Efficiency programme. The performance of the most significant fuel saving initiatives can be easily visualised by tracking their compliance over time and the associated predefined targets. At the same time, the initiatives with the highest saving potential can be identified, so we know where to put our efforts to assure a successful programme.

In the Fuel Efficiency team, we can monitor compliance in a much greater detail for an even larger set of initiatives. Additional analyses can be performed in case we identify a decline in compliance at a particular airport or specific aircraft type. At the same time, we can precisely measure the impact of a policy change in our operations, regardless of a possible limited applicability. It also gives us the possibility to find new fuel saving opportunities by using advanced filtering or by creating completely customizable reports and charts, with every flight parameter available for analysis and correlation.

FUEL EFFICIENCY ANALYSIS

During the implementation period, we worked closely with StorkJet on creating an extensive assessment of optimization opportunities in our operations. Using tail-specific fuel burn prediction models, the estimated saving potential for 44 fuel initiatives was calculated. For internal validation and alignment, we conducted workshops with experts from different operations departments and StorkJet. We created reliable targets and, in some areas where we thought there was no room for improvement, we discovered additional opportunities for further optimization. In the end, we identified the ten fuel initiatives with the highest saving potential, including improvements in the final reserve fuel calculation, contingency fuel, climb speed, and statistical taxi time.

Final Reserve Fuel

Wizz Air implemented some improvements in the Flight Planning System regarding the calculation method for final reserve fuel (figure 6).

FINAL RESERVE FUEL

Figure 6

FuelPro has the capability to calculate final reserve fuel endurance for each flight, considering the estimated weight at the planned alternate airport. Figure 6 shows on average final reserve fuel endurance over time (on the left) and compliance with remaining savings over time (on the right). It’s clearly visible the reduction in final reserve fuel endurance from around 38 minutes to an average of 32 after the implementation of the initiative. At the same time, we see that

“It also gives us the possibility to find new fuel saving opportunities by using advanced filtering or by creating completely customizable reports and charts…”

compliance (pink line) goes up and remaining savings (blue line) go down. It’s important to note that the endurance is calculated on actual expected fuel on board at the alternate airport, meaning that unused planned/contingency/extra fuel will be part of the calculated endurance.

Contingency Fuel

With FuelPro, we can easily monitor contingency fuel planned and the applied policy. We introduced 3% contingency fuel policy (instead of 5%) for routes in which there’s not enough data to calculate statistical contingency fuel and certain conditions are met. We also found that around 5kg of fuel savings were achieved after implementation of the initiative. As you can see in figure 7, compliance went up well over the set target of 90% and the saving potential stayed close to zero.

CONTINGENCY FUEL

FMS ECON speed was 15 to 20 knots higher than the optimal calculated by the tail specific performance models from StorkJet.

A320NEO CLIMB SPEED

Figure 7

“... the compliance (pink line) went from around 10% to slightly over 60%. Consequently, an abrupt reduction in the calculated remaining savings was also observed.”

Figure 8

Based on this discovery, we introduced a recommendation to pilots to reduce the FMS ECON climb speed, saving around 5-6 kilograms per climb. The introduction of this policy can be clearly seen in figure 8, where the compliance (pink line) went from around 10% to slightly over 60%. Consequently, an abrupt reduction in the calculated remaining savings was also observed.

Statistical Taxi Time

Another initiative that we’ve been working on since the implementation of FuelPro is statistical taxi time. The FuelPro platform enabled us to see the difference between taxi out fuel planned and actual taxi fuel used (figure 9).

STATISTICAL TAXI TIME

TAXI FUEL PLANNED VS ACTUAL

FLYGUIDE PILOT APP

FlyGuide is the EFB app to engage pilots in flying more fuel efficiently. At Wizz Air, we strongly believe that involving pilots is key in the success of the Fuel Efficiency programme. It gives them operational information not available to them before and empowers them to make more informed decisions.

The goal is to not overload the pilots by presenting too much information, but to select only those areas/initiatives, which can bring the highest savings. They get an overall fuel score, calculated as the weighted average of the individual compliance to the selected fuel initiatives. The information is available for the last 12 months, giving them the opportunity to identify any past trends for additional saving opportunities. The overall fuel and CO2 saved for the given period is also displayed, together with the remaining saving potential based on the current compliance.

Figure 9

As figure 9 shows, planned taxi fuel almost doubles (on average) actual taxi fuel burn. The platform provides us with statistical data for each airport and performance type, and we can automatically link this data to our Flight Planning System to be used in the OFP calculation. Through modelling, we can use different confidence intervals and different weights to past data, in order to account for seasonality or sudden changes in the operations. A conservative 95% confidence interval translates to a reduction on planned taxi fuel of around 25%, saving around 4kg of fuel per flight.

In figure 10, we can see a screenshot of the iOS app showing how pilots can explore their own compliance over time, considering the full set of fuel initiatives chosen by Wizz Air.

FLYGUIDE PILOT APP BENCHMARK

• It shows pilots their overall compliance taking into account the defined number of initiatives

• It can be set to show different time aggregation (month or quarter) and comparison with the previous period

• It shows individual performance to initiatives and gives tips to improve compliance

• Fuel savings can be visualised as kilograms of fuel or equivalent CO2 emissions

Figure 10

In contrast, figure 11 shows compliance evolution over time for a specific fuel initiative. In this view, they can also visualise the target set, achieved savings, and their individual trend for the last 12 months.

“The goal is to not overload the pilots by presenting too much information, but to select only those areas/ initiatives, which can bring the highest savings.”

“With these tools, pilots can get a better understanding of the fuel burn impact of operational changes of any initiative.”

With these tools, pilots can get a better understanding of the fuel burn impact of operational changes of any initiative. They can be more involved in fuel policy/ operational procedures and increase confidence when providing feedback.

The latest addition to FlyGuide is the Fuel Briefing module, in which pilots can better prepare for any upcoming flight. Based on historical data, pilots can get quick insights on how past flights for the same city pair were performed. Figure 12 shows the tab with some of the most relevant pre-flight information, such as historical overburn distribution, historical trip and taxi fuel difference, historical delay time, and trip distance. The map at the bottom rights display the actual route planned (according to the latest OFP revision) and the actual route taken by past flights. With this information, pilots can more proactively request enroute shortcuts. Similar information is displayed in the departure and arrival tabs: historical routes for the same planned runways are displayed on a map, together with information on most efficient configuration (flaps, single engine taxi, etc.) from the planned departure/arrival runway. Furthermore, taxi-out and taxi-in routes are displayed per departure/arrival runway (with expected taxi times), with guidance on the most optimum point to perform single engine taxi. That’s our story at Wizz Air and I hope it will prove useful for readers.

JAIME ROMERO WALDHORN

Figure 11

Another module available in the app shows the last 30 flights, highlighting how the flight was performed according to the enabled initiatives, remaining savings by initiative, fuel consumption difference with the OFP, and planned route vs actual route flown.

FLYGUIDE PILOT APP

FUEL BRIEFING & HISTORICAL FLIGHTS

Jaime Romero Waldhorn is Fuel Efficiency Manager at Wizz Air. He has a master’s degree in Traffic and Transport from the TU Darmstadt in Germany and over ten years of experience in the airline industry. Since 2018 he has been part of Wizz Air, starting his current role in 2020, overseeing the introduction and the monitoring of fuel efficiency initiatives..

WIZZ AIR

FUEL BRIEFING MODULE

• Useful to understand conditions at new or unfamiliar airports to prepare for an upcoming flight

• Review historical data to support pre-flight fuel decisions and departure briefings.

• Access historical data for operational decision making on holding and go-around fuel.

HISTORICAL FLIGHTS MODULE

• Pilots get private access to their individual flight history

• Visualisation of individual flight data parameters, compliance and saving potential by phase of flight.

• Planned route vs actual route visualisation on a map.

Figure 12

Wizz Air is an European ultra-low-cost (ULC) airline with its head office in Budapest. The airline serves many cities across Europe, as well as some destinations in North Africa and the Middle East. With 170 aircraft across several types from the Airbus A320 family, it currently serves over 190 destinations in 51 countries.

STORKJET

StorkJet is the expert in aircraft performance and fuel efficiency based on real flight data, supporting airlines through revealing new saving potentials and optimizing flight operations. Airlines use StorkJet’s software to track 44 fuel initiatives, monitor the performance of each aircraft in the fleet and engage pilots to be more eco-friendly.

VENDOR FLIGHT LOG: NAVBLUE

Alarico Fernandes Shares how NAVBLUE has grown both in size and scope to deliver the full range of services needed to complete a mission

Alarico Fernandes brings 20 years of expertise from across the flight ops domain. His experience includes working across several positions in Airline OCC operations and Maintenance Planning as well as developing and managing inhouse airline systems. Rico has been with NAVBLUE for five years and in his new role as the Head of Enterprise Architecture, he is responsible for driving NAVBLUE’s transformation strategy and architectural runway towards a harmonized Flight Ops platform designed for contextual collaboration. Rico’s focus and passion is strategic transformation and innovation.

Aircraft IT: Your name, your job title, and the name of the business?

Alarico Fernandes: Alarico Fernandes, Head of Enterprise Architecture NAVBLUE

Aircraft IT: How did NAVBLUE get started?

AF: NAVBLUE was formed from three independent entities, Navtech, Airbus ProSky, and Airbus LUCEM. In 1994, to expand its flight planning market share and to introduce a runway analysis service, Navtech merged with Compuflight, a flight operations service provider based in New York. The business expanded gradually into Europe by acquiring several other companies. Airbus ProSky was launched in January 2011 with its first initiative being ATM modernization for China Air Traffic Management Bureau (ATMB). LUCEM began as an Airbus program pioneering the

Runway Overrun Prevention System (ROPS). In 2016, Airbus acquired Navtech, merging it with Airbus LUCEM and Airbus ProSky to create NAVBLUE. Then in February 2020, NAVBLUE acquired Stockholm based AVIOLINX for their crew management and ops control system and expertise.

Aircraft IT: What is the attraction of aircraft-related software?

AF: Airline flight operations is a dynamic contest between executing a planned schedule, mitigating inevitable disruptions and a constant race against time. There is a continuous hustle and bustle with

“…the reality is that most of the current flight ops software solutions on the market are at least 10-15 years behind what is technologically possible. At NAVBLUE we want to change that, we believe that Airline Flight Operations deserves a new generation of smarter data-driven solutions designed to empower users and enhance efficiency.”

multiple persons communicating, executing and reacting to planned and unplanned events autonomously and yet somehow in coordination. Flight Ops software tools are essential to computing an optimized and robust plan, and then maintaining operational-control and situational-awareness during the execution of the plan while also mitigating disruptions. However, the reality is that most of the current flight ops software solutions on the market are at least 10-15 years behind what is technologically possible. At NAVBLUE we want to change that, we believe that Airline Flight Operations deserves a new generation of smarter data-driven solutions designed to empower users and enhance efficiency.

Aircraft IT: What is the guiding business principle that drives NAVBLUE?

AF: At its core, NAVBLUE is about strategic innovation and disruptive transformation of the Flight Operations domain. We strive to be the trusted partner for our customers to support safe and sustainable flight operations. We work with our customers in product definition and design, and work closely with them to identify possible evolutions for the future.

Aircraft IT: What has NAVBLUE’s greatest business achievement been to date, and why?

AF: At the end of last year, NAVBLUE launched Mission+, a next generation pilot’s electronic flight bag (EFB). Mission+ provides pilots with the right information at the right time in the context of the operational scenario they are dealing with. The first two modules of Mission+ cover flight briefing and an aircraft moving map with live weather and charts. Two more modules that cover pilot documentation and aircraft performance will soon follow.

Additionally, next spring NAVBLUE will launch our manage-by-exception HUB that empowers Operations Control Center users with contextual information at-a-glance with manage-by-exception

alerting in a single user-centric interface. These two achievements mark NAVBLUE’s transition away from siloed monolithic products designed to solve only one specific problem towards a seamless usercentric approach.

Our vision is to deliver seamless contextualcollaboration and enhanced situational awareness within a harmonized user-centric Flight Operations Platform. This simply means that, rather than multiple systems that a user has to conform to, this platform is designed around the user, proactively presenting information contextual to their role and contextual to the operational scenario they are dealing with, while also enhancing collaboration across flight ops users onboard and on the ground.

It represents a fundamental shift from siloed products towards a flight ops platform built on service-oriented architecture designed to leverage the advantages of cloud-computing. This also lays the foundation for us to leverage data analytics, using machine learning and other forms of artificial intelligence to make our systems smarter. Our goal is to first deliver smarter alerting, then predictive insights and finally preemptive decision support to users of our systems.

Aircraft IT: What have been your disappointments and what have you learned from them?

AF: This is the sixth year since NAVBLUE was formed. The unfortunate recent pandemic has been disruptive to our ambitions and even now recovery is slow for airlines, airports and the entire flight operations ecosystem. We had hoped to be much farther along in terms of our vision and strategy, and yet we feel we are more resilient and better positioned to deliver our vision.

Aircraft IT: In a sentence, how would you summarize what NAVBLUE does for aircraft operations customers?

AF: By combining agile software development with unique OEM expertise, our passionate and

customer-focused team develops flight operations solutions to support the safe and sustainable growth of our customers and the industry.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

AF: As mentioned earlier, we really believe that leveraging data to enhance the optimization of flight operations is an essential strategic step. But it is not simply about post flight operational data analytics. Yes, we do need to close the data loop, draw on the data to understand our operations better. However, the real value is when we can embed the insights from data models within the workflow of flight operations users, to provide them with smarter digital assistance, to leverage machine learning and other forms of artificial intelligence to predict and even preempt disruptions.

Aircraft IT: What do you want your customers to say about NAVBLUE

AF: NAVBLUE is our trusted partner in flight operations, their innovative solutions improve safety, optimize efficiency, and allow us to operate sustainably.

Aircraft IT: Alarico, thank you for your time.

“These two achievements mark NAVBLUE’s transition away from siloed monolithic products designed to solve only one specific problem towards a seamless user-centric approach.”

A new flight operations IT solution for Sunclass Airlines

Lene Nielsen, Business Analyst and Peter Friis Højgaard, Head of Flight Operations both at Sunclass Airlines share the story of a change made under high pressure internally and externally

We’re pleased to have the opportunity to share with readers a case study of when Sunclass replaced its complete IT infrastructure, especially in-Flight Operations. Our focus will be more on what the airline can do to facilitate a more dynamic environment where it can work with data and events and automation. Just to put the case study into context, we’ll first tell you something about Sunclass Airlines and how we got started.

SUNCLASS AIRLINES

Sunclass is a small Scandinavian charter airline, dating back to the 1960s that has, through several decades, been involved in several ownerships, the latest as part of the Thomas Cook Group which collapsed in 2019. Today Sunclass is part of the tour operator Nordic Leisure Travel Group with a fleet of 10 aircraft, Airbus A321 and A330s: there are also 700 crew (figure 1).

Sunclass Airlines

Figure 1

Our operations cover all of Scandinavia carrying in the region of two million happy Scandinavian sunseekers to the Mediterranean; Greece, Balearics and Turkey during summer season, whereas, in the Winter season, operations change to the Canaries and Egypt as well as long-haul both east and westbound.

THE REASONS BEHIND THE PROJECT

Our legacy was an integrated IT infrastructure for all operational systems across the five airlines in the Thomas Cook group. The collapse therefore forced us to review the existing complex system landscape and remodel a new setup (figure 2) which could support our reality of being an independent airline.

Figure 2

SELECTING A NEW SOLUTION

Just one week after the collapse of Thomas Cook, Peter was given a deadline of only one month to establish the requirements for the future architecture. He built

a bullet point list (figure 3), defining the requirements for future architecture considering costs, flexibility and automation possibilities. Selection of which of the existing systems worked and already matched our new operation was evaluated, and we renewed the contracts with Vistair, maintaining our document management system, as well as our long-lasting cooperation with CrewApp which provides our crew with roster-view.

Selection criteria's

Figure 3

Whatever system we selected it needed to have the potential to automate, and we would rather buy-in to the potential in an application which had a changedriven outlook, than an ‘off the shelf system’ ticking all the boxes. It was an extremely compressed selection process, only two months, to decide on a crew and flight ops management system to sit at the core of our new environment. Our choice was N-OC ops and Crew from NAVBLUE. The integrated system had the potential for event-based automation, a flexible API and integration method. Looking back now, we realize we have actually achieved what we set out for. We re-started our business ensuring that we maintained the airline’s original values.

IMPLEMENTING THE NEW SOLUTION

As mentioned previously, we were extremely pressed for time and had to create a very optimistic project plan. The contract with NAVBLUE was in place in January 2020 and by February 2020 we started the project, with milestones and implementation roll out plan agreed. However, as we all know by March 2020 Covid struck. The question we asked ourselves was, how on earth could we implement a new Flight Ops and Crew system with no flights? This was the overriding challenge we faced; even so, it was only one of the challenges (figure 4).

Implementation

•

Challenges

•

•

•

•

Figure 4

Given the history of our airline, our crew legality rules are complex, covering four different union agreements. An important factor in our decision when choosing NAVBLUE was how seriously they were engaged with this specific area. Close to 200 legality rules were custom-built by the NAVBLUE team. However, we ourselves seriously underestimated the amount of work, time and resources needed to test the rules once built.

We also underestimated the importance of thorough end user training. Usually, these training sessions are the opportunity to build engagement and a relationship with the vendor. Yet again, another challenge caused by Covid: as Trainers were unable to fly into Copenhagen and end users were furloughed, the training had to be carried out via Microsoft Teams. We recorded the training sessions and re-used them for colleagues as they returned back into the office; however, we underestimated the level of missing engagement caused by remote training. That said, Covid left us no choice, and everything was conducted remotely: we sat in the hangar in Copenhagen, and NAVBLUE in Stockholm and Malmö. It was very odd to be that disconnected.

“Just one week after the collapse of Thomas Cook, Peter was given a deadline of only one month to establish the requirements for the future architecture.”

An additional challenge was that, when it was time to test the system, we didn’t have any rotations due to all aircraft being grounded. Test cases were built to test the setup, and we even built a fake movement generator, just to create some form of activity in the Gantt charts. On top of this the NAVBLUE solution was not the only implementation we worked on to meet the deadline. A further six systems were to be implemented in other parts of our business, with all of them being interdependent and connected.

Our aim had been to complete the implementation by October 2020; we managed it by November, only one month delayed; however, considering the circumstances, that was quite fast. In fact, for the timetable, we were helped by Covid as we would not have been able to implement both the Crew and flight ops systems this quickly with normal operations.

WHERE WE ARE NOW

(figure 5).

Current status

• Tracking of LIFUS / Line Release status

• Security Background check status / monitoring

What we have now achieved is a flexible and event-driven flight ops and operations system

event driven Ops & Crew management system

“… how on earth could we implement a new Flight Ops and Crew system with no flights? This was the overriding challenge we faced; even so, it was only one of the challenges…”

the event-based automation capabilities Sunclass Airlines now has the capability to quickly adapt to new challenges with the new work processes plus, within hours, we can automate processes that would have been unthinkable using the legacy systems.

All our implementation projects have now been completed: one of the last roll outs was the EFB which is now at the final stage for approval. This also acts as an information source back to Operations, to our management systems and to data systems in general. There is a very flexible set up for new automations in N-OC which we have only just started to exploit.

Another great achievement is that we have integrated our training management system. Whenever

they do this straight away on their individual iPad, which is integrated into the training management system, which then in turn, instantly updates the crew management system. This is one of the use cases where, prior to N-OC, we’d had a lot of manual cross inputs — you could see the wear and tear on the carpet between the training and crew rostering departments, as they were constantly walking back and forth updating each other; whereas, these days this data is right at their fingertips.

During Covid we were faced with a new requirement from the health authorities, to provide, within three hours of every landing, a list of crew members on board flights from specific countries. The setup of this

automation took four hours. Whenever an aircraft landed, we used the ACARS as a trigger to send an event message that pulled all the information needed to complete the list and send. This is a small detail, but one of the first fully automated jobs running smoothly saving operations a lot of manual work and the possibility of missing the deadline of the requirement.

We have also built a tracking system for crew undergoing LIFUS (Line Flying Under Supervision) training which created a massive task, as our traffic schedule was extremely disrupted in the startup after Covid; every time training on flights had been planned, the next minute, the whole schedule would be cancelled, and planning had to update the manual tracking sheets again. So, we combined some legality rules and forced the schedulers to flag those flights with special designators which then enabled us to pull out the flights, arrange them, sequence them to have an activity log and then, by the time the flight has landed, it updates the status as completed. Again, this setup is connected to the training management system which is updated accordingly when the line release is completed. The same setup is also undertaken with security and background checks.

“Whenever instructors are linereleasing flight crew after training, they do this straight away on their individual iPad, which is integrated into the training management system, which then in turn, instantly updates the crew management system.”

© Airbus 2020. Photo: P. Masclet

LESSONS LEARNED

Disruptive events drive change (figure 6). We would never have pulled this off had it not been for these disruptive events like Covid and the collapse of the previous business, Thomas Cook.

Lessons learned

• Disruptive events drive change

• Hard for end-users to keep up with amount of changes

• Flexible and Integrated environments requires a new set of competencies and oversight

For software vendors facing an increasingly disrupted environment, we implore you to make your systems easy to integrate. Include events in some form and ways of either retrieving data through API or a simple email that can be used for automations in other systems. In short build good core products with flexible integration endpoints.

LENE NEILSEN

More than 25 years’ experience with rostering, dispatching and as an OCC duty officer has provided Lene with a unique view on airline operations. This led to a key business project role implementing consolidated ops systems within Thomas Cook Airlines Group and later her current position as Business Analyst in Nordic Leisure Travel Group. Lene acted as the IT project manager for implementing N-Ops & Crew for Sunclass Airlines.

PETER FRIIS HØJGAARD

Next

Figure 6

It was a huge challenge for end-users to keep up with the changes which were implemented while they were furloughed. The changes were on a large scale and comprehensive. We definitely learned that a flexible and integrated setup, requires a new set of competencies as well as oversight and management within the company. As a general point, airlines need to consider these processes, and integrate the automations as well as data sharing works within the company. This is why our focus now, and going forward, is on our end users as it’s a matter of understanding the new processes. If you understand the process within the business, you can also take advantage of the systems and continue developing and growing regardless of changed circumstances.

Peter started out as an aircraft engineer over 20 years ago. After several years working within aircraft maintenance, he transitioned to continued airworthiness management and, since then, has held several management positions in maintenance, continued airworthiness, regulatory oversight, and now within flight operations. He has played a key role in the conception and implementation of a new flight operations IT landscape within Sunclass Airlines.

SUNCLASS AIRLINES

Sunclass Airlines was part of the Thomas Cook group and, since the collapse of Thomas Cook, has been established as a stand-alone business within the Nordic Leisure Travel Group. The fleet includes eight Airbus A321s and two A330s. In summer, Sunclass Airlines flies charter missions to the Mediterranean destinations, Greece and the Balearics. In winter, it mostly flies to the Canary Islands and a few long-haul flights to Thailand and the USA.

NAVBLUE

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flight Operations and Air Traffic Management products and services for airlines, airports, and Air Navigation Service Providers (ANSPs). The business combines aircraft manufacturer expertise, flight operations know-how and agile development to enhance operational efficiency, optimize resources and increase productivity for safe and sustainable aviation. NAVBLUE’s global teams deliver a reliable, optimum and customized user experience to more than 500 customers worldwide.

Thomas Cook.”

People Processes

and Up

“We would never have pulled this off had it not been for these disruptive events like Covid and the collapse of the previous business,

Hayley Russell explains how an ETL with a focus on being the very best has made Conduce a valued partner for many airlines today

Hayley has been working in aviation since 2017, but her experience goes back to her early years. Growing up in and around the aviation IT industry instilled a passion for quality solutions that provide genuine benefits. Her career has been varied, covering everything from hands-on workshop R&D to project management to corporate sales contracts. At present she’s focusing on getting the word out about ETLs through digital marketing and industry events.

Aircraft IT: Your name, your job title, and the name of the business?

Hayley Russell: Hayley Russell, Marketing Manager at Conduce Group Limited.

Aircraft IT: How did Conduce get started?

HR: Conduce entered the Electronic Technical Logbook (ETL) market in 2012, after taking over the Osys contract from Rolls-Royce to support the ground-breaking ETL for MyTravel, which later became Thomas Cook UK. After a few years supporting the Osys product, in around 2014 we created eTechLog8 from scratch. This was because three things happened.

First was the new Windows 8 supported XAML, which enabled us to write code for touch applications on Windows; the second was the release of the Panasonic ToughPad and, finally, the advent of 3G/4G comms, which opened the doors for a touch-tablet based and truly mobile ETL application.

Aircraft IT: What is the guiding business principle that drives Conduce?

HR: Our guiding principle (and one you’ll hear us say all the time!) is KISS — keep it simple stupid. So many ETL projects fail due to scope creep or trying to change too much at once. For instance, we want to make the best ETL in the world and that’s why we don’t do anything else.

Aircraft IT: What has Conduce’s greatest business achievement been to date, and why?

HR: Our greatest business achievement is the creation of an Electronic Tech Log that genuinely helps everyone in the cockpit and on the line to do their jobs. We’ve achieved this through the marriage of our IT and software knowledge and our real-world experience of the line engineering and cockpit environment. Any software company can write an app, but without really understanding the pressures involved in an aircraft turnaround (from 20 minutes

with an ATR to 3 hours with an A380) it’s very easy to create something that looks shiny and great but simply doesn’t work. In addition, we know that an ETL isn’t just an app: it’s mission critical, so it must be a whole package of software processes, operating procedures, essential backup solutions and red-hot support.

“…we know that an ETL isn’t just an app: it’s mission critical, so it must be a whole package of software processes, operating procedures, essential backup solutions and red-hot support.”

Aircraft IT: What have been your disappointments and what have you learned from them?

HR: Our biggest disappointment is that the industry has been so slow to embrace Electronic Logbooks. The benefits are huge, the airline pioneers have proved it can be done and digitization has been the buzzword of the last decade. Yet very few airlines have implemented ETLs to date. At Conduce, we have learnt an awful lot from every single successful ETL project and really honed our approach. We now see the benefit of that experience reflected in the average project time, which is routinely three to six months from contract signature to full paperless approval.

Aircraft IT: In a sentence, how would you summarize what Conduce does for aircraft operations customers?

HR: eTechLog8 provides accurate, real-time aircraft utilization and defect data.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

HR: I think the next big thing will be extracting the full value from the data we’re already collecting,

airline IT systems so we really see the challenges of integrating different generations of technologies and data formats. Once the industry figures out how to merge all that data together and analyze it effectively, then the data becomes infinitely more powerful.

Aircraft IT: What do you want your customers to say about Conduce

HR: The most important thing we want our customers to highlight is the quality of our support. We like to hear them say that the Conduce team are always available, helpful, knowledgeable and able to solve problems quickly, before they snowball. An ETL is a mission critical front-line system that requires genuine 24/7/365 mission control center style support, provided by real

“… the next big thing will be extracting the full value from the data we’re already collecting, probably via big data tools.”

Philippine Airlines steps up to fuel efficiency with an intelligent solution

Capt. Leo Ezquiel Reyes Bernabe, VP-Flight Operations shares Philippine Airlines experience using an Innovative Artificial Intelligence (AI) powered Fuel Efficiency Solution, with Pilot Apps

© Boeing. Photo: Tim Stake

Fuel efficiency is at the top of the agenda for any airline or operator these days. As well as the imperative to work towards net zero by 2050, there is also the perennial imperative to keeps costs as low as possible and, at the moment, with fuel prices as high as they are, that is a real challenge for which a proper and well supported fuel efficiency program will be of enormous value. This article will take readers through our journey to operations and fuel efficiency at Philippine Airlines, plus I’ll tell you about the solution that is at the heart of our success. But first, some information about Philippine Airlines.

PHILIPPINE AIRLINES (PAL)

We are Philippine’s largest international airline and sole full-service carrier, as well as the region’s oldest and longest-serving airline. Our fleet, one of the world’s youngest, consists of the Boeing 777, the Airbus A350 and A330 for long-haul routes, and the A320/A321/A321Neo, and Dash 8-400NG for regional and domestic operations. After a restructuring program in 2021, PAL achieved better than expected financial results in the first half of 2022 and has posted net profits for the past four quarters. Domestic operations are presently at 80 percent of their pre-pandemic levels, while international flights are at 60 percent.

The airline serves a total of 43 domestic (figure 1) and 33 international destinations from three major hubs. Destinations range from South East Asia to the West and East Coasts of North America, the Middle East, Australasia, China and North Asia.

INDUSTRY ANALYSIS, TRENDS AND DRIVERS

The current industry landscape shows that, even while the industry is still recovering from the pandemic, the aviation market is projected to grow at a five percent compound annual growth rate until 2027. At present, the air transport industry will have to adapt to expanding trends in digitalization, data management, and sustainability. These will include planning and developing aviation and tourism infrastructure, as well as establishing effective governance for faster decision-making and process optimization.

In order to counter existing headwinds, PAL has focused on optimizing strategic spending with new tools or systems geared towards generating a return on investment (ROI). This has included operations improvements such as fuel savings initiatives and a fuel efficiency program as well as efficiency programs for improving operations and implementing more automated activities that allow users to do more with less. OpenAirlines’ SkyBreathe® fuel management system checks all of the boxes for these steps.

THE INFORMATION CHALLENGE

To appreciate what PAL has gained from implementing the solution, we need to look briefly at what was the situation before and the data and decision-making challenges faced by the airline (figure 2).

DATA RICH INFORMATION POOR

Figure 2

PAL was receiving volumes of raw data that were difficult to digest because of the sheer size; and the use of manual analysts poring over spreadsheets led to inflexible, sometimes static, reports contributing to longer lead times before

AND AI-DRIVEN FUEL M MANAGEMENNT SOFT WARE

turn out actionable insights for our fuel efficiency goal.

The DRIP problem for airlines is also emblematic for other industries and fields that deal with huge quantities of data. In a world seemingly full of random occurrences, organizations gather data about specific events that must be converted into useful and usable information which, in turn, adds to our core knowledge, allowing us to take decisions that translate to wealth, wisdom or both.

IMPLEMENTING THE SKYBREATHE® PROGRAM

PAL’s partnership with OpenAirlines, through the architecture of the SkyBreathe® fuel information management system, is an example of the fusion of big data and AI driven fuel management software (figure 3.1).

Architecture of a complete fuel information management system (OpenAirlines’ SkyBreathe®)

SKYBREATHE® FEATURES

SkyBreathe® integrates the different sources of data, such as FDR and QAR, extracted by Teledyne for Philippine Airlines, the operational flight plan (OFP), airline operations center (AOC) data and AIP weather. It provides quality control, merging and cleansing of this torrent of big data, and computes, using its performance models measures and KPI computation algorithms (figure 3.2).

DAILY AUTOMATED DATA TRANSFER

Figure 3.2

The analysis is presented into pre-designed and/or customized reports and graphs that are easy to understand and very flexible to use, both for the airline’s analysts and for end users. Finally, system wide or individualized data is communicated to the stakeholders using the custom dashboard MyFuelCoach® application. This process is done every day, and automated data collection and

OFP FDR/QAR FUEL PRICE CREW

“……the use of manual analysts poring over spreadsheets led to inflexible, sometimes static, reports contributing to longer lead times before insights were gained and decisions could be made.”

© Airbus. Photo: JB. Accariez

quality control for billions of raw data is transformed into actionable insights. Stakeholders can also easily and quickly share reports and analyses (figure 4.1). Ready-to-use

Figure 4.1 Data transfer that does occur early turns out pre-defined analyses, dashboards and reports, and we’ve been able to easily generate some 254 custom queries and produce 31 dashboards; but these are unlimited (figure 4.2).

Figure 4.2 SkyBreathe®’s Query Editor (figure 4.3) also allows viewings and drill downs for any chart, graph and/or tabular report.

Figure 4.4

MyFuelCoach® App Flight Crew can also be easily engaged using MyFuelCoach® (figure 5), a dedicated mobile App embedded in each pilot’s iPad, PAL’s EFB tool, that facilitates increased and expedited savings through greater awareness.

Share reports and analyses in a snap with all stakeholders. Engage pilots with MyFuelCoach™, a dedicated mobile app for greater and faster savings.

Figure 5

MyFuelCoach® has helped in developing a stronger fuel conscious culture across the company. In essence, it provides a debriefing on each area of fuel management throughout the flight, allowing pilots to gain a better understanding of their own performance; it promotes continuous operational improvement and allows the flight crew to leverage their own skills to improve fuel efficiency for future flights. We tell our pilots that the objective is not to

closely monitor their compliance with fuel savings programs or initiatives but rather to provide them with the right tool they need to assess their own performance and mileage compared to the company average, and, ultimately, with the goal to get a better understanding of what fuel efficiency entails.

Pilots are key players in any fuel efficiency program. SkyBreathe®’s MyFuelCoach® empowers our flight crew with a mobile App and, again in this case, just the iPad that lets see how well they perform, learn how they can improve and

Details by phase

Figure 6.1

Within the App, they can see a list of details for their own flights, such as flight duration, fuel burn or consumption, the runway used in the case of the departure and, of course, the dates and times of respective flights. It provides an individualized analysis of each of that pilot’s flights, based on their performance. The target best practice and savings with details for each segment. A replay of the flight, using3D trajectory shows the SID STAR (Standard Instrument Departure / Standard Arrival Points) as when flap changes are made. Flight feedback is also encouraged to help PAL’s fuel analyst team make improvements. The pilot can compare their performance against the OFP (Operational Flight Plan) using the plan versus the actual fuel comparisons. On a bigger scale, the same pilot can anonymously benchmark their performance against other pilots within the fleet.

Figure 6.2 shows how SkyBreathe® displays flight information by phases with details such as the average N1 setting, average speeds, the slopes, the stops, the

Figure 6.2

Again, pilots are also able to access and replay their respective flight trajectories that can showcase profiles in three dimensions along with data points such as flaps deployment or extension, SID / STAR point, segment bound and other information in the pertinent phase (figure 6.3).

Displays flight information, flight phase details and Trajectory Map where Pilots can replay their flight in 3D.

“SkyBreathe®’s MyFuelCoach® empowers our flight crew with a mobile App and, again in this case, just the iPad that lets see how well they perform, learn how they can improve and better prepare for pre-flight briefings.”

MyFuelCoach

3D Trajectory

Figure 6.3

The actual savings for an initiative and phase are analyzed and areas of opportunity showcased for each individual pilot. Pilot feedback also allows examination of crowd source operational intelligence and the scrutiny of each category of each fuel saving initiative to help identify the reasons why the best practice was or was not applied.

And the feedback that we have been getting from most of our flight crew regarding the use of MyFuelCoach® is largely positive (figure 6.4).

MyFuelCoach

Mobile A pp for Pilots

The App has, in fact, been praised for being innovative and easy to use with the customizable start screen and journals where the company can tailor fit the data for their specific need and their focus. It’s a tool that has helped pilots advance their skills when viewed constructively. More importantly, the tangible results give them a feeling of awareness of their individual contribution to the cause of company conservation, fuel efficiency and our goals towards sustainability.

ACCOMPLISHEMENTS IN THE PAST YEAR

So, given all of the above, what have we so far accomplished at PAL with the use of SkyBreathe® and MyFuelCoach®? After nine months of our six primary initiatives, we have reduced our consumption of fuel by 3.7 million kilograms (figure 7), generating a saving of roughly US$4.1m.

Fuel Savings (kg) Financial Savings (USD)

Pilot Feedback

The presence of pilot feedback allows analyzing the crowd - sourced operational intelligence from pilots. For example, it allows analyzing the number of feedback for each category for the SETI best practice and help identifying the top reasons why the best practice is not applied operationally.

Figure 7

Consequently, there was a reduction of 11,629 tonnes of carbon dioxide emissions from PAL’s operations. Notwithstanding that achievement, we believe that there is much more room for growth as we’ve only introduced six fuel saving initiatives

“The

while there is a slew of further initiatives that we are waiting to get into line (figure 8). These will include reduced acceleration altitude, CDA or continuous descent approach, pilot extra fuel requested, single engine taxi-in, idle reverse thrust operation and reduced flaps operation.

CHART SUMMARY

Figure 9

A similar decrease in pilot extra fuel requested can be tracked in figure 10, after an initial spike from January to February.

PILOT EXTRA FUEL REDUCTION

CHART SUMMARY

Figure 8

We see, from figure 8, that the remaining potential savings for these six initiatives alone will increase saving s by more than 40% or, roughly 3.1 million kilograms. Three of these initiatives (reduced acceleration altitude, single engine taxi-in and pilot extra fuel) were being practiced at Philippine Airlines before SkyBreathe® came along but data gathering was slow and tedious, and translation to useful information even slower.

When SkyBreathe® went live last January (figure 9), it can be seen that the reduced acceleration altitude application rates steadily increased from February to August of this year.

Figure 10

The spike in July to August can be attributed to the peak typhoon season in the Philippines that necessitated an increase in requests for additional fuel during the monsoon season which was expected by the airline. But a steady decline can be noted and is evidenced by the table.

“…we believe that there is much more room for growth as we’ve only introduced six fuel saving initiatives while there is a slew of further initiatives that we are waiting to get into line ”

MISSED OPPORTUNITY IDENTIFICATION

TOP 10 ARRIVAL AIRPORT WITH LOW SETI APPLICATION

Identification of arrival airports with lowest SETI application when it is applicable.

STEP TWO STEP FOUR

STEP THREE

Figure 12

application rate table (figure 11) …

ABOVE THE TARGET SETI APPLICATION RATE

CHART SUMMARY

76%

SETI Compliance Rate of Airbus Narrow Body Fleet is constantly improving. JAN 2022 SETI APPLICATION RATE

7% HIGHER THAN THE TARGET

82% SEP 2022 SETI APPLICATION RATE

For our single engine in taxi drive we can see, in tabulated form, the top ten airports with the lowest application rate per individual pilot or for the fleet or for the aircraft type. Or, we can also geolocate the airports with the best or worst application rates.

GEOGRAPHICAL ANALYSIS

Figure 11

… showing compliance within the 75th to 78th percentile range for the first half of the year. After the MyFuelCoach® app introduction and pilots gaining visibility, rates have been steadily above the 80th percentile for the rest of the year. Another one of the features is for pilots to identify their missed opportunities to apply an initiative as seen in figure 12.

Figure 13

In the example in figure 13 (above) can be seen the different application for the continuous descent approach (CDA) initiative, through a graphical interface which gives a different context to the level of the performance or to where an application might or might not happen.

THE VALUE OF INVOLVING ALL STAKEHOLDERS IN FUEL EFFICIENCY

In retrospect, while the presence of a fuel management system such as SkyBreathe® has proven indispensable in our drive towards fuel efficiency and sustainability, an equally important aspect of how we implement and spread this change is through the fuel efficiency culture. While Flight Operations is the obvious area of focus, other stakeholders which deal with fuel must be included in any changes. In PAL’s experience, the first step needed was the creation of a dedicated fuel team that would define or, in our case, redefine our fuel efficiency goals as KPIs (Key Performance Indicators) or KRAs (Key result Areas). This team worked hand-in-hand with OpenAirlines for the setting up of the SkyBreathe® infrastructure and for the redefinition and re-setting of our KPIs and the setting of these parameters by each initiative. We also had to develop a communication and awareness strategy for all the stakeholders and to inform them of the plan, and the tool that was currently available and that we had in place to measure, monitor and share the progress that we are making or that has been made.

and, as we have always stated, no airline can afford not to have an operational and fuel efficiency program in place.

So, where do we think the future for this whole area of fuel efficiency might take us? At PAL, there remain a number of initiatives of which we have yet to take advantage as well as some whose optimization might well give us a forty percent net gain in efficiency. Aside from the obvious technology developments or the availability of new equipment and new technologies that would enable fuel efficiency gains, I think that we have to take advantage of the tools available to us now in optimization of these big AI tools and the gathering and analysis, and maximize the opportunities that we have, in order to go to the next level. Notwithstanding any future technology developments, we have the technology today to maximize the opportunities and that’s how PAL will be doing this in the next few years.

CAPT. LEO EZQUIEL REYES BERNABE

Capy Bernabe joined PAL in 1992 and started flying domestic flights by 1995 with Fokker 50s. He flew the 737 after that and moved on to the B747-400 and 777-300ER before becoming Deputy Chief Pilot of the B747 and Chief Pilot of B777 plus Manager of Flight Standards and Policies in 2021 overseeing flight operation compliance with IOSA certification before being appointed VP-Flight Operations. Current priorities are overseeing Flight operations Safety Performance Indicator KPIs and SkyBreathe®.

PHILIPPINE AIRLINES

Philippine Airlines, PAL, is the Philippines’ largest international airline. Its growing fleet, one of the world’s youngest, includes Boeing 777 along with Airbus A350 and A330 and Airbus A320/A321 family. PAL operates from four hub airports (Manila, Cebu, Clark and Davao) in the Philippines to 25 domestic destinations and 28 points in Asia, Australia/Oceania, the Middle East, Europe and North America.

OPENAIRLINES

SkyBreathe® is a 360° eco-flying platform designed to give airlines all the tools they need to build and grow a successful fuel efficiency program. Rewarded by many innovation awards, SkyBreathe® is the most widely used eco-flying solution in the world, used by more than 50 airlines around the globe. In 2022, SkyBreathe® users will save more than 1 million tons of CO2, equivalent to planting 125 million trees.

“…the presence of a fuel management system such as SkyBreathe® has proven indispensable in our drive towards fuel efficiency and sustainability, an equally important aspect of how we implement and spread this change is through the fuel efficiency culture.”

Günther Schindl lets us into the philosophy of devising solutions with the user’s ease of use in mind that ensures ASQS solutions work so well

Günther Schindl, co-founder and CEO of ASQS, is responsible for the corporate development, sales and customer relations of the ASQS Group. Together with his partners and co-founders Günther Syrowatka (CTO) and Cpt. Wilhelm Kment (Quality Manager) as well as ASQS COO, Eva Lederhilger, he shapes the further development of the group’s corporate strategy. He holds a degree in aviation management and worked for more than a decade as project and quality manager in commercial and business aviation in Austria and Luxembourg.

Aircraft IT: Your name, your job title, and the name of the business?

Günther Schindl: Günther Schindl, co-founder and CEO of the ASQS Group. ASQS stands for Advanced Safety and Quality Solutions.

Aircraft IT: How did ASQS get started?

GS: When safety management systems were to become mandatory for aviation in 2008, I was working as a compliance monitoring manager for an aircraft operator. At that point, my partners and I recognized the need for a web-based platform that would integrate safety and quality management — something that didn’t exist at that time. So, we founded ASQS with the goal of developing an integrated Quality and Safety Management Software (IQSMS) — developed by aviation professionals for aviation professionals. Practical experience in the industry was key. Initially, we focused on the executive

and business aviation market, but the increasing interest of airlines in our software IQSMS encouraged us to expand our offer to the entire aviation industry.

Over the last 13 years, we have grown from a two-man show to a global software provider with more than 290 aviation customers worldwide today.

Aircraft IT: What is the guiding business principle that drives ASQS?

GS: At ASQS, the requirements and needs of our customers always come first. It is easy to develop software with many functionalities, but keeping it intuitive at the same time to ensure high user acceptance is a challenge. For this reason, our developments are always based on the question, which functionalities would significantly alleviate the daily work of our users and how can these functionalities be implemented in the most userfriendly way possible?

Aircraft IT: What has ASQS’s greatest business achievement been to date, and why?

GS: I think the whole story of ASQS is a great entrepreneurial achievement. We started very small, with only a few thousand euros in our bank account, a vision and a vague idea of how to realize that vision. What we had from day one was a passion for our product, IQSMS, and a will to work hard to make

“… our developments are always based on the question, which functionalities would significantly alleviate the daily work of our users…”

the aviation industry safer. This will to work hard and provide excellent support and great products to our customers is still part of the ASQS DNA today.

Aircraft IT: What have been your disappointments and what have you learned from them?

GS: Fortunately, we have not experienced any major disappointments so far. One real setback was that we were unable to open an ASQS office in Mexico City as planned due to the pandemic. Although all preparations had been completed, it was not

had the chance to open our third ASQS office in Calgary, Canada. What we learned from this particular setback was to include a pandemic in your risk assessment and always have a Plan B.

Aircraft IT: In a sentence, how would you summarize what ASQS does for aircraft operations customers?

GS: With the IQSMS Suite, we offer an intuitive, integrated, and modular software solution for quality, safety, and risk management in the aviation industry.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

GS: I think in our sector it will be artificial intelligence. The goal of future software will be to support users more effectively by allowing them to focus mainly on and invest available resources in situations that pose a high risk to the organizations. Ideally, everything else will be handled by a software. I think that will also be the next big challenge for us at ASQS.

Aircraft IT: What do you want your customers to say about ASQS?

GS: That ASQS is a strong and reliable partner that always tries to find the best solution for its customers by listening to their needs and requirements. A partner that not only sells great software, but also provides an exceptional user experience and customer support.

Aircraft IT: Günther Schindl, thank you for your time.

“… we offer an intuitive, integrated, and modular software solution for quality, safety, and risk management in the aviation industry.”

Integrated quality and safety management for Icelandair

Manager,

Björn Guðmundsson, Safety

Icelandair and Florian Lis-Srajer, Project Manager, ASQS GmbH share Icelandair’s implementation of a new quality and safety management solution

Founded in 1937, Icelandair is the Icelandic flag carrier with its main hub at Keflavik Airport, Reykjavík. The 43 strong fleet includes Boeing 757, 767 and 737 types with Bombardier Q-200 and Q-400 aircraft for regional operations. Having been a member of the Flight Safety Foundation since the early 1960s, the first safety management system was introduced to the airline in 2010. Icelandair operates all year round from Iceland, offering flights between Europe and America with stopovers in Iceland. The airline has a rich history with regard to safety being part of organizations such as IATA, European Regional Airlines and Airlines for Europe which all have a mission to bolster safety. Icelandair has an IOSA Certification with an IOSA audit every two years from which they get an accreditation for the airline’s safety management processes and systems, and how they work. It’s something of which Icelandair is proud and which gives the opportunity to learn from others if there are ways to improve on some aspects of safety. Icelandair has two AOCs for the regional and international operations as well as the domestic business. The airline has undertaken some ACMI work around the world.

WHY A NEW QUALITY AND SAFETY MANAGEMENT SOLUTION WAS NEEDED

Within Icelandair, there is an integrated safety management system overseen by a unified Safety and Compliance department. The initial problem was that the airline was using two different types of software, an audit application and a safety management system (SMS) but from two different providers and they, in essence, divided the processes even though everything that Icelandair writes and does is unified. At the end of 2019, the airline started to look for replacements with the aim of getting a fully integrated safety management system software with which they could work on the reporting culture, risk management, quality and compliance

monitoring all in one place, as well as bridging a gap for the future to use Icelandair’s flight data monitoring system and transferring them into this management system, in order to be managing risks and information in one place.

SELECTION AND IMPLEMENTATION

Icelandair started looking around to see what there was available and there was some fantastic feedback from some of the airline’s auditors regarding IQSMS from ASQS and how the software works and

integrates with the organization. A private demo was arranged to gauge the scope and the specs and what was being offered and, at the end of that, the Icelandair team decided to partner with ASQS.

Software suppliers are all different but, as Icelandair is not a large airline if compared with, say, Lufthansa, it was felt that to go for a very big software provider with a huge solution would mean that the airline would have little chance to have any say over the development of the software: they were trying to find a bridge between a small and a large business,

“…the airline started to look for replacements with the aim of getting a fully integrated safety management system software with which they could work on the reporting culture, risk management, quality and compliance monitoring all in one place…”

somewhere in the middle where the airline might also be able to have some say regarding the future development of the software. ASQS offer, in this case and with other airlines and users, opportunities to discuss and to influence in part the development of the IQSMS software. It was a big part of Icelandair’s selection priorities is that they should actually have a say in the solution.

Icelandair took account of different aspects of the solutions available including cost of hosting and, very importantly, customer service. Especially with maintaining a strong safety culture, there needs to be a customer service that will respond promptly if there are any problems with reporting or any risk assessment management issues going on. Also important was the community feedback. Icelandair talked to a lot to colleagues in other Northern

European airlines who use ASQS solutions and there was positive feedback which helped with making the decision. All that said, it took Icelandair a year to go through the whole selection process and make a decision. But they’re glad, now, to have the system in place.

When the contracts had been signed, ASQS allocated a project manager, Florian, to the job and both parties agree that the work was conducted in a very positive atmosphere starting with the kick-off. The kick-off is where ASQS finds out about the needs and requests from the customer’s side; the scope of the implementation, the customer’s priorities, the timeframes when to implement and go-live with the different modules. Typically, that phase uses the waterfall method starting with the configuration phase where ASQS provides the customer with the

documentation for IQSMS in order to let them become familiar with the system. Next, the workflows for IQSMS are discussed so that the customer understands and so that ASQS understands the customer’s processes in order to try their best to integrate the new processes with processes already used in the customer’s organization. Then the whole set-up of the system is done and, in the Icelandair case, ASQS decided to launch the Quality Management Module, which is used for auditing and compliance, a little bit early which turned out to be a very good idea because ASQS was able to get some experience of the key users who were using the system and adjust the processes, make sure that the users were happy with the system.

That done, the next step was to implement the Reporting Module which is used across the entire organization so that more users will be using the system in the future. But the experience with the earlier launch of the Quality Management Module had ensured that the new system would work in the airline’s processes. There was then a kick-off workshop which was a great idea because, when the project was started back in early 2021, with Covid it was not easy to travel so ASQS couldn’t undertake on-site training for the first modules. That’s why the decision was taken, having implemented one of the core modules, that there would be a workshop on site in Iceland where the two sides could discuss the Reporting Module and a quick Q&A session for users of the Quality Management Module. ASQS was able to present the system to users at Icelandair, open up discussion about the functionalities and, most important, to be able to meet and get to know each other in person.

After the configuration phase came the training which was also conducted remotely because of Covid travel restrictions; it was easier to carry out training online. Next, the launch was started which was a soft launch with a soft transition in order to get everyone on board and, since then, the Reporting Module and the whole SMS part of IQSMS has become active.

“…workflows for IQSMS are discussed so that the customer understands and so that ASQS understands the customer’s processes in order to try their best to integrate the new processes with processes already used in the customer’s organization.”

THE IQSMS SOLUTION

IQSMS is a modular, web-based system for integrated safety, quality and risk management based in and on compliance with national and international regulations. Due to the modular design of the software, it is up to each customer organization to decide which modules should be part of their individual IQSMS suite. For example, the Safety Reporting Module, which is one of the core modules with the Risk Management and Quality Modules; the Reporting Module is used, in an organization, supporting the reporting process with reporting into the webpage or via the mobile application. Of course, it’s not only about reports, the users also have to do something about those reports, investigate what happened, take corrective actions or do a root cause analysis and then the team starts working with the report. At the end of the report/action cycle, it very important that there should be feedback and a conclusion for the person who originally raised the report.

With the IQSMS Quality Module, ASQS supports the audit and compliance processes in an organization; for example, all airlines are obliged to comply with national and international regulations and, with the Quality Management Module, they can set up audits in their organization for compliance or inspections, to run through the audit process. With that, there is also the possibility to handle any findings with investigation and corrective action.

The Risk Management Module is in three parts: the predictive part, the proactive and the reactive parts. For

example, there is the facility to set up a change management project in order to analyze possible events or risks in case of some changes in an organization. The module includes a risk register, a hazard log where identified risks can be documented along with relevant controls, consequences, etc. All of this can also be connected with the Reporting Module.

In addition to those three core modules, there are expansion modules available such as the FDM (Flight Data Monitoring) Risk Module which links events from the FDM to be imported into IQSMS.

IQSMS is a well-proven web-based software suite for integrated and intuitive safety, quality and risk management based on and in compliance with ICAO, EASA, FAA, TC, and IOSA requirements used by over 200 operators worldwide.

“…there was a great plan with target dates for each phase — but Icelandair, like any airline at the time, was coming out of a sort of hibernation. They were getting aircraft out of storage and bringing them back up to service standard which all meant that resources were at a premium…”

CHALLENGES

There were some delays, not because the implementation process wasn’t clear — there was a great plan with target dates for each phase — but Icelandair, like any airline at the time, was coming out of a sort of hibernation. They were getting aircraft out of storage and bringing them back up to service standard which all meant that resources were at a premium in the period leading up to the implementation process. Microsoft Teams has helped and has become a staple for meetings. Remote working was the biggest Covid related challenge as far as training was concerned. Of course, training can be managed online but it’s not the same as face-to-face because when training is on site there are opportunities for live interactions during the breaks and after the sessions. That was why the in-person workshop (see above) was organized. The implementation schedule took account of potential Covid related delays and so the target dates were able to be met.

Other than Covid, challenges included the usual suspects like data migration for which we had to think outside the box because the legacy system had a different structure and methodology from that in IQSMS.

TRAINING

IQSMS includes a built-in training module. Icelandair did initial training, web-based training on Teams for management teams and then, for reporters, followed

those with on-site training for key stakeholders with ASQS people going to Iceland to go through the processes which really helped because a lot of the people who had been on the initial meetings on Teams where, when the meeting is large, not many questions get asked, now had the chance to really engage with the people from ASQS. Then, there was training with all the crew personnel as well as in-house teams. Icelandair feels that the in-built training module in the system helps where, for instance, an individual might have done their training a while ago and wants to refresh their understanding, they can just log in and do that training on their own. It’s a big plus point for the system.

USING THE NEW SOLUTION

As with any new system, there was a certain amount of having to get used to it and there were a few cases rather like, when you go into a new house and put the milk on the wrong shelf in the fridge. As people were used to a different reporting process, it was a bit of a change and took some getting used to but there has been great feedback. Of course, when things go smoothly, people don’t comment: they only say something when things don’t work out. There were some frustrations expressed but then slowly but surely, the pilots and cabin crew, the maintenance technicians and ground operations personnel began to really get the hang of the new system.

The difference between the two processes was that Icelandair used to have a very simple system with

reporters just having a text box to write in and little classification of events; whereas now they get the opportunity to help with the incident, the reporter is often best qualified to judge what has happened, how it should be classified — ‘bird strike?’ ‘hard landing?’ ‘unruly passenger?’ or whatever. The reporters are able to classify an incident using very short steps and that can help with statistics to monitor trends and so forth. IQSMS represents a different approach which is why ASQS accompanies the customer running up to and beyond implementation, in order to be able to answer questions, help with bedding in and, as importantly, learn for themselves. That was a big change for reporters and there were some protests at the beginning but feedback is now increasingly positive.

From Icelandair’s point of view, the regulators were very happy. The IQSMS solution offers an opportunity to simplify the process of reporting to the aviation authority. There is a mandatory occurrence reporting scheme that requires particular information and, with this new solution, the reporter and the safety officer investigating an incident cannot send the data to the authority until they have completed the mandatory fields, which avoids frustration all-around.

The risk management process is much easier, it’s more intuitive and the visual representation from the system helps with the regulator who gets a better view of how the risk assessment was conducted. That’s important because, no matter what work goes into a risk management report, the regulator just wants to know that it has met the requirement, it needs to be clear. The solution sets out change management in a simple and clear way which helps

THE KEYS TO SUCCESS

For Icelandair, having a great project manager from ASQS was the key to success for the project. Also, the project team at Icelandair were essential contributors to this success and their achievement of getting the necessary jobs done and on time was critical plus their clear decisions at points in the

process made it much easier to make the transition. They were also supported with weekly updates on the status of the implementation and progress. Of course, one can never account for the unplanned or human factors such as sickness, IT issues that arise across the business but overall, Icelandair was very happy with the implementation.

The problem for any IT program and process is to have all systems talking and acting together. Safety management systems are now mandatory within Europe covering from maintenance to flight: however, those systems are sometimes different. So having an integrated IT and safety management system as well as a solution that offers the possibility to let several disciplines within the airline work together is key to everything. Icelandair has also found the IQSMS App invaluable. Pilots and Cabin Crew find reporting easier with a user-friendly app that is accessible wherever they are. The app is easy to use and intuitive; a real benefit. In this respect, both parties gained with ASQS learning from the experience of Icelandair crews. It was interesting how, although many processes are the same from airline to airline, ASQS was able to add to its own store of experience.

For Icelandair, the cooperative and collaborative nature of the project gave the confidence that they

could influence the project and make it their own with a flexible solution that can adapt to the needs of user organizations. That extends beyond the implementation to the user conferences inviting users to make their own suggestions for changes. That interchange of ideas will be good for the future.

This implementation is still in its first year but the feedback from end-users is good, management finds it good to work with and it helps with overview from the nominated post holders and management since the solution is integrated with compliance, and safety and risk, together with a dashboard which is really valued making it easy to see in a couple, of minutes what is the compliance situation, what issues need to be resolved, what risk assessments are outstanding, etc. Safety and quality levels at Icelandair as well as the culture around them have been improved by the adoption and implementation of this new solution.

BJÖRN GUÐMUNDSSON

Björn Guðmundsson is the Safety Manager for Icelandair. He has been working in the aviation industry since 2006 in various operational roles for a number of airlines in Iceland. Björn is a licensed helicopter pilot, Flight Dispatcher and is currently working on his masters in safety management in his free time. He is an avid safety enthusiast in both airline safety and other fields of operational safety and is married with three lovely children living in Iceland.

FLORIAN LIS-SRAJER

Florian has been working in aviation for more than 10 years serving in various companies and positions. Starting at Austrian Airlines, he then joined Flughafen Wien AG, where he served in ground handling and also held management positions. In his current role as Project Manager at ASQS, Florian is responsible for project management, supporting clients worldwide in the implementation of the company’s solution IQSMS, as well as establishing and cultivating solid customer relationships.

ICELANDAIR

Icelandair operates flights to both sides of the Atlantic, within Iceland and to destinations in Greenland, making use of Iceland’s location, midway between North America and Europe, to build a network of international routes, with Iceland as a hub. The fleet includes Boeing 757s, 767s and 737 MAX 8 and 9 (the latest additions to the fleet, combining less fuel use with less noise) for international routes; Bombardier Q-200 and Q-400 for regional routes and five De Havilland Canada aircraft for domestic services.

ASQS

ASQS (Advanced Safety and Quality Solutions) is a global supplier of QMS and SMS software for the aviation industry, supporting more than 300 large and small operators, ground handling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment. Specializing in intuitive, integrated, web-based solutions with exceptional customer support, ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool.

“The risk management process is much easier, it’s more intuitive and the visual representation from the system helps with the regulator who gets a better view of how the risk assessment was conducted.”

“The problem for any IT program and process is to have all systems talking and acting together.”

The evolution of a Flight Management System

Pawel Kruk, CEO, Leon Software shares the story behind Leon Software, the business, the solution, its success and a look to the future

In the ‘How Technology Works’ articles, Aircraft IT gets a close-up look at a prominent Aviation software developer and vendor. In this issue, Pawel Kruk tells us about Leon Software, the business that he founded and still leads, and about the development of the software solution to its currently successful place in the market.

LEON SOFTWARE

Leon Software was founded in 2007 and is focused on cloud-based flight management software or scheduling software delivering a system for business aviation and scheduled operators, cargo and commercial, and also for trip support companies. To go back to the start, I used to be a dispatcher and a commercial pilot, and was involved in the flight preparation process for which there were no sophisticated tools, well, no tools at all, it was all done on paper. I was involved with IT as a hobby and so we initially created a small IT-based tool just to make our own lives easier but with no thought to create a business from that. Then we realized that the market was hungry for this kind of solution and so we decided to further develop it and offer it on the market; it was a happy accident.

I continued with the software while still being a pilot but, in 2014, the IT business became too big and too busy, so I had to decide between continuing with the software as a full-time business or being a pilot, I decided quit the pilot job and turned all of my efforts and energy to building the company and its solution.

WHY DEVELOP A SOFTWARE SOLUTION?

Because the initial development of the tool had been for our own use, we didn’t take into consideration any sort of market requirements; we were thinking solely about our own concerns. We didn’t want to use paper because you cannot replicate, archive or do any sophisticated processes with paper, and we wanted something a little more sophisticated than an Excel Spreadsheet but not too sophisticated because the requirement from the market in those early days was not so much as it is today. We decided to make our solution Cloud based from the outset, which made it the only FMS (Flight management System) solution in Europe that was deployed in the Cloud in 2007. In the early days, when we were

offering our solution to customers, they wanted the software to be hosted on their own computers. We refused to do that because we believed that, eventually, Cloud-based hosting would be more popular. With the likes of Google launching Docs on line, we realized that our software could be accessed online. My previous experience as a dispatcher and as a pilot helped with the software development at the beginning because, while theory is one thing, practice is different, and when you know how things are done from the perspective of the person whose job it is, that makes it easier to reflect the workflows and philosophy of the process within the software. Of course, later on we have hired more people who had not necessarily been previously involved with aviation but, at the beginning, that aviation experience was crucial to developing an MVP (Minimum Viable Product) which could be quickly delivered and covers the customers’ essential requirements.

LEON SOFTWARE’S USPs

We’ve been able to perfect our solution more than others in the market because we started first, so we had more time for development and, as a consequence, we have more features. Of course, we are not completely different from our competitors but Leon software certainly has more functionality around different areas of the application. We started with the Ops module which is now very advanced; our Flight Time Limitation Engine.

“We didn’t want to use paper because you cannot replicate, archive or do any sophisticated processes with paper, and we wanted something a little more sophisticated than an Excel Spreadsheet but not too sophisticated because the requirement from the market in those early days was not so much as it is today.”

“We’ve been able to perfect our solution more than others in the market because we started first, so we had more time for development and, as a consequence, we have more features.”

Leon Software flight operations software products include modules for the various departments that make up airline operations, particularly Ops (figure 1), Sales (figure 2) and Crew (figure 3).

For Ops, the solution’s flight operations software, enables users to be aware of every aspect of the flight preparation and to be sure that dispatchers work flawlessly. With Leon, dispatchers don’t need to inform crew about every change nor to track permissions’ numbers on a white board. It is all catered for within the solution.

Figure 1

With sales, the Leon System’s flight quotation software can help users to increase the sales team’s efficiency and effectiveness plus the sales progress for every trip, with sales checklists, as well as download quotes from Avinode, and respond directly from the application.

“The system manages the crew duty roster, monitors licenses, medical certificates and other documents, warns about flight and duty time violations and automatically informs crew members about last minute schedule changes.”

Figure 2

Leon’s crew management software calculates Flight Time Limits for users according to their OM part 7. The system manages the crew duty roster, monitors licenses, medical certificates and other documents, warns about flight and duty time violations and automatically informs crew members about last minute schedule changes.

Figure 3

There are also modules for maintenance and reporting.

REGULATION

In Europe, regulation is a complex area with a lot of different regulators in different countries. EASA should be the common denominator but, in practice, every state has its own regulations or different interpretations of regulatory requirements. Our FTL engine is known on the market to be very reliable and efficient, and we believe that we are better than others in delivering this key software component. Also, we offer a lot of tools for our customers so that they can customize their own experience. Normally, when you want to, say, have a custom document layout (FMS is about producing different documents, reports and things like that) you need to go to your software provider’s customer support and say that you want to have a particular report or document layout, which they will deliver to you, usually for an extra cost. Leon Software invested the time to deliver tools so that users, with a little knowledge of html and scripting language, can manage things like different layouts for themselves: the application is highly customizable.

Because we’ve been on the market for fifteen years, we have realized that there is a need to think about security. At the beginning that was less important when there were only a few customers but as we grew, security became more important and we strive to be ahead of the pack with regard to security measures we apply to the software. Also, we are consistently applying efforts to that. Of course, all providers in this market are thinking about security. We’re talking here about IT security and we have a business within the organization which conducts penetration tests on the software to search for weaknesses, flaws and leaks because there is no such thing as super-secure software, all you can do is to manage the level of security because, the higher the level of security, the higher the cost of security maintenance. Also, the security process needs to be in the company as a routine. For example, we have certificates, ISO 27001 and ISO 9001, and put a lot of effort into fulfilling those requirements and to have the procedures in place in the company. There are the processes in Leon Software to ensure and manage security with a Quality department, a Compliance Officer, the penetration tests already mentioned, and two-factor authentication.

When we started to sell internationally, the first market we tackled was the UK and, in that market, we were approached by a potential customer who simply wanted to buy the software: no selection process, no trial period; it was odd. So, we contacted them and asked how they had learned about Leon Software. They told us that they had been behind with some reporting when the CAA had visited them and were struggling to put things in a way that the regulator could accept their reports. The CAA told them to ‘just take Leon’. We’d had no communication with the CAA so we were really happy that they had seen our software being used in an auditing context in Europe and had been sufficiently impressed to recommend us. So, we have no problems with regulators.

Sometimes our customer might be facing an audit and there will be some findings which he can communicate to us if we need to correct something. That’s happens because, for example, when there is a regulation which is, theoretically, unified at a European level, there will be different interpretations of that same regulation and, although it might be the same regulation, in each country there will be different expectations as to how it is done. We have implemented in the software those small details of difference which we have learned from trial and error, auditing results among our customers.

ACHIEVEMENTS IN THE PAST YEAR

Our biggest achievement in the past year has been implementing Leon for large operators in Europe, particularly, Global Jet Concept and Avcon Jet Group. From that, we are now onboarding other big companies. To give a perspective, when we started in 2007, we were mainly selling to small operators up to about ten aircraft but we have continued to grow from there and, in 2021, we successfully deployed Leon for large operators.

We are now able to service all types and sizes of business aviation customers from very small to very large ones where the organizational requirements are completely different. Large organizations have different departments doing different things; the workflow is different. For small organizations, typically, one person will be responsible for doing a lot of things. Software needs to be organized

“… we have a business within the organization which conducts penetration tests on the software to search for weaknesses, flaws and leaks because there is no such thing as super-secure software…”

“We have managed to tailor Leon software so that it can be easily deployed not to overwhelm smaller businesses but also it can be deployed for large customers.”

and divided into different areas for larger customers and it needs to look a little bit different than for smaller customers. We have managed to tailor Leon software so that it can be easily deployed not to overwhelm smaller businesses but also it can be deployed for large customers. This has been a major achievement. We were prepared for that and extended our customer base into the larger operator market. This also means that, as a business grows, Leon can scale the solution they are using accordingly.

What is also important is that we are a profitable business. That is a key consideration for potential customers that Leon Software is making money and is financially stable.

TRAINING PROGRAM

Leon offers training but at no extra charge: the pricing model has no installation fee and no fees for training. It means that we take a risk that, if a customer doesn’t like the software, we will have invested a lot and will make nothing. We have a trial period of one month and a user can leave after one month without any obligation but during that trial period we do the training and the set-up, and it’s all free. That said, our conversion ratio is pretty high. The free trial costs us nothing but time and is a genuine USP (Unique Selling Point), distinguishing Leon Software from our competitors. The training itself is online which, especially post-Covid, is more acceptable, with a number of online training events rather than one lengthy training event on-site. We do find that a site visit after the training can help people with using the application and to deal with any questions and issues that might arise. Also, any further training needed after implementation is included in the subscription fee. That means that, if any employee of a customer feels they need some training, they don’t need to seek permission from their line manager as there’s no additional cost involved.

THINGS TO CHANGE

Generally speaking, ours has been a journey of trial and error and, with the benefit of hindsight, we know what we could do better by avoiding some of the mistakes that we made — the errors in trial and error. Generally speaking, our business was built and grown on its own profits — no loans or outside investments. Looking back, I think that, at the beginning, we could have been

“We want to deliver a powerful tool but with a straightforward user interface that is robust and looks nice: in brief, we want to invest in the product.”

more aggressive in areas like hiring more people. We were careful about launching our idea on to the market and were, perhaps, a little risk averse. On reflection we were in a very good position and at the right time but we were unaware of that. So, if I were to do it again, I’d definitely go faster but, of course, that’s easier to say now, after the events.

FUTURE PLANS

There are lots of plans but our first priority is to secure our strong position in the European market as much as possible. So, while we might not add many new features to the software — we are pretty advanced with things like automation already — we do want to improve the overall user experience, to make the software feel more intuitive because that is a challenge when you are building a lot of features, it can get clunky and a little complicated for new users. We want to deliver a powerful tool but with a straightforward user interface that is robust and looks nice: in brief, we want to invest in the product. Also, we are preparing to sell more to the commercial airline market where, while they are not currently embracing the Cloud, we believe they will in time and will appreciate the benefit of modern software to replace their legacy solutions often dating from the eighties or nineties: we would like to be part of that change. Perpetual improvement of the product and its market reach is our real future plan with a strategic focus on the European market.

PAWEL KRUK

Having worked since 2003 in the professional aviation sector, Paweł started his career as dispatcher and was also an airline and business charter pilot. In 2007 he founded Leon Software; developing and marketing a cloud-based flight management software solution. Leon Software is currently servicing more than 300 customers worldwide.

LEON SOFTWARE

Leon Software excels in delivering an advanced cloud-based solution for the aviation business, including scheduled and cargo operators, business aviation, trip support companies and brokers. From flight OPS and crew management to charter sales, Leon provides a versatile platform design in a digital ecosystem for an aviation organization. With years of continuous development, customization and workflow automation are an essential part of Leon Software’s philosophy.

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Operations Software Directory

Key ‘at-a-glance’ information from the world’s leading Operations software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process.

Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

ACFT PERFO

W: www.acftperfo.com

T: +32 476 76 76 08

E: info@acftperfo.com

Location: Waterloo, Belgium

KEY

BUSINESS/SOFTWARE AREAS

• WORLD AIRPORT DATABASE

Compatible for ALL TO Performance soft

• All A/C Types TO. & LAND.

• Performance soft

• EFB SOFTWARE SUITE

• Operational support in Performance and Operations

• EFLS Electronic loading system ground operations

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Air Support

A/S

W: www.ppsflightplanning.com

W: flightwatch.ppsflightplanning.com

T: +45 7533 8889

E: sales@airsupport.dk

Location: Billund, Denmark

NAME OF PRODUCT MARKETED

• PPS Flight Planning, CrewBriefing

• Ops Control | Flight Watch

KEY BUSINESS/SOFTWARE AREAS

• Flight Planning

• Flight tracking

• Crew briefing facilities

AIR SUPPORT specializes in the provision of the desktop and cloud-based flight planning software PPS Flight Planning System (PPS) and the integrated CrewBriefing web application and flight tracking. The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, trip-tailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart.

The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available.

PPS offers:

• World’s most flexible airline flight planning system

• Automated filing, calculation and dispatch of all selected flights

• Automated data import from scheduling/crew/maintenance systems

• Automated data export to EFB solutions

• Automated consideration of company policies and dispatch parameters

• Automated high quality flight briefing packages

• Low acquisition and running costs offering highest costbenefit ratio in the market

• Premium flight tracking via OpsControl

Automated Systems In Aircraft Performance (ASAP)

W: www.asapinc.net

E: info@asapinc.net

Location: Pittsburgh, Pennsylvania, United States of America

NAME OF PRODUCT MARKETED

•

KEY BUSINESS/SOFTWARE AREAS

• Runway Analysis

• Weight and Balance

• OEI Turn Procedures

• Drift Down

• Flt Planning/Sched/Res

Integration

Automated Systems in Aircraft Performance, Inc. has been supplying runway analysis since 1995.

The STAR EFB and Flight Operations software would be a great asset by not only improving safety but also saving money through fuel planning and reduced wear on engines through the use of reduced power takeoffs.

The STAR product integrates runway analysis, weight & balance, drift down, flight planning, scheduling, reservations into one easy to use application. Along with these features the product also displays Weather, NOTAMs, and One Engine Inoperative escape routes.

To help manage users, devices, and system updates, the Mission Control Module eases the burden for the IT department. You may distribute the application through the Apple Business Manager for more control over software implementation and updates.

Additionally, the application has the ability to run with and without an internet connection, allowing pilots and dispatchers to always have the ability to calculate performance data. ASAP provides services for all aircraft variations, configurations, and engine types. All in one application.

CLICK HERE for Product Details

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CLICK HERE for Product Details

CLICK HERE to Request Private Demo

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CLICK HERE to Request Private Demo

Avionics Support Group

W: www.asginc.net

T: +1 305-378-9786

E: info@asginc.net

Location: Florida, USA

NAME OF PRODUCT MARKETED

• Cockpit EFB Mounts, EFB Power Supplies.

KEY BUSINESS/SOFTWARE AREAS

• STC Certification

• EFB Mounts

• EFB Power Supplies

• Avionic Products

• Avionics Engineerings

Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles.  Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

ASQS (Advanced

Safety

and Quality Solutions)

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

NAME OF PRODUCT MARKETED

• IQSMS (Integrated Quality and Safety Management System)

• Flight Data Monitoring (FDM) Service

• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS SOFTWARE AREAS

• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures.

IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

AVIOBOOK

W: www.aviobook.aero

T: +32 11 72 10 30

E: info@avio.com

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

NAME OF PRODUCT MARKETED

• AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

KEY BUSINESS/SOFTWARE AREAS

• EFB software solutions

• EFB hardware solutions

• Suite of ground & flight application

• Navigation DataBase, weather data, ADS-B

AvioBook, a Thales Group company, supports airlines as a partner in their digital strategy. AvioBook offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

Proven solutions from AvioBook make communication between the cockpit, cabin and back office faster and more efficient than even before.

With the integrated and secure AvioBook application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.

AVTECH Sweden

W: www.avtech.aero

T: +46 8 544 104 80

E: sales@avtech.aero

Location: Sweden

NAME OF PRODUCT MARKETED

• Aventus NowCastTM - The FMS Optimization

• Aventus SIGMA - Severe Weather service

• Aventus AIR — Weather Uplink

• Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS

• Wind Uplink FMS Optimization

• Reduce Fuel burn and CO2 footprint

• Severe Weather application

AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization.

The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

The Boeing Company

W: www.boeing.com/supportandservices

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: 65 Offices Worldwide

NAME OF PRODUCT MARKETED

• Business Consulting

• EFB Document Browser

• Electronic Flight Folder

• Fuel Dashboard

• Onboard Performance Tool

KEY

BUSINESS/SOFTWARE AREAS

• EFB applications

• Fuel Efficiency Solutions

• Consulting

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

Bytron Aviation Systems

W: www.bytron.aero

T: 01652 688 626

E: info@bytron.aero

Location: Kirmington, United Kingdom

NAME OF PRODUCT MARKETED

• skybook aviation cloud

KEY BUSINESS/SOFTWARE AREAS

• Dispatch Portal

• EFB Application

• Airfield Watch

• Flight Following

• Crew Briefing

Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry.

The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck.

skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

CAE

W: www.cae.com

T: +1 (514) 341-6780

E: CivilFlightServicesSalesOps@cae.com

Location: Global presence

NAME OF PRODUCT MARKETED

• Training Management

• Crew Management

• Flight Management

• Operations Control

• Airport Management

• In-Flight Services Management

KEY BUSINESS/SOFTWARE AREAS

• Flight operations software solutions

• Pilot and crew apps (Rosterbuster and RB Logbook)

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE’s flight operations software backed by a global team and unparalleled expertise.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE’s customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

Comply365

W: www.comply365.com

T: +1 (877) 366 2365

E: info@comply365.com

Location: USA

NAME OF PRODUCT MARKETED

• ProAuthor (XML-Based Authoring Solution)

• Electronic Flight Bag (EFB)

• Digital Briefing

• Document & Communication Manager

• Training Solution (LMS Learning Manager)

KEY BUSINESS/SOFTWARE AREAS

• XML-Based Authoring Solution (ProAuthor)

• Electronic Flight Bag (EFB)

• Digital Briefing Flight Release

• Document Mgmt. and Distribution Platform

• Targeted Distribution w/ Compliance Tracking

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

Conduce

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK

•

NAME OF PRODUCT MARKETED

• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8

KEY BUSINESS/SOFTWARE AREAS

• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

•

•

eTT Aviation

W: www.ettaviation.com

T: +1

•

•

•

•

•

•

•

•

•

•

CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated.

Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

Evionica

W: www.evionica.com

T: +48 507 787 737

E: office@evionica.com

Locations: Poland (Warsaw), Austria (Vienna)

NAME OF PRODUCT MARKETED

• Evionica WB

• Evionca FTS

KEY BUSINESS/SOFTWARE AREAS

• Weight & Balance Software

• Flight Training Software

• Computer Based Training

Evionica delivers smart software for Weight & Balance, Flight Training and Computer Based Training to Airlines, Airports and Training Organizations.

With over 100 clients the business is cooperating with recognized partners like Wizz Air, LOT Polish Airlines, Lufthansa Aviation Training, Abu Dhabi Aviation Training Center and many more.

Evionica Weight & Balance Software: The solution allows users to reduce costs and has a very intuitive interface where training requires only 1 hour. Within 60 seconds you are able to produce a load sheet.

Flight Training Software: Streamline administrative processes for training. Automate operations and save time with cloudbased software, plus go paperless.

Computer Based Training: Pilot Training CBT with content explained in a straightforward way, having a natural lector voice, superior graphics and animation. A dark theme prevents users’ eyes from tiring. Small portions of information make it easier to remember content.

Evoke Systems

W: www.evoke-systems.aero

T: +44 (0)3456 521 240

E: info@evoke-systems.aero

Locations: UK

NAME OF PRODUCT MARKETED

• EFOS Training Management Suite

• EFOS Leave Management Suite

• EFOS Flight Management Suite

KEY BUSINESS/SOFTWARE AREAS

• Aviation software solutions

• Aviation leave (vacation) management

• Aviation Training Management System (TMS)

• Flight Management

EFOS Training Management Suite: An established and complete Training Management solution available exclusively for the aviation industry, EFOS TMS provides intelligent forms and records, course management and candidate progress tracking along with qualification and role profile monitoring, and supports AQP, ATQP and EBT programmes. Supported by a dedicated iPad application, EFOS TMS is available on web and for mobile and offline use.

EFOS Leave Management Suite: A sophisticated leave (vacation) management system, designed specifically for airlines. With highly customisable rules, the EFOS Leave Management Suite suits individual airline requirements and offers a fair, deterministic and transparent way to allocate leave. EFOS LMS can be integrated with airline rostering systems to provide a holistic view of staff availability.

EFOS Flight Management Suite: An iPad application for flight journey log information, flight folders, alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. Integrations with other operating systems maximise data efficiency.

Flatirons

Flightkeys

W: www.flightkeys.com

T: +43 6991 777 6959

E: christoph@flightkeys.com

Location: Austria, Vienna

•

•

•

•

•

•

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

NAME OF PRODUCT MARKETED

• FLIGHTKEYS 5D

• SPACEKEYS - RAIM PRO

KEY BUSINESS/SOFTWARE AREAS

• Flight Planning

• 5D Cost Optimization

• Data Services (Nav, Weather)

• Smart NOTAM Services

• Delivery, Integration, 24/7 Support

This Vienna service company was founded in April 2015 by a team of high profile aviation experts with very specific knowledge and long-term experience in the field of flight planning and optimization: Their mission is to completely re-write the science of flight management for the 21st century by precisely meeting the emerging requirements of cost-optimized airline operations, trajectory-based operations and the reduction of emissions. Flightkeys’ research takes place in a corporate climate that promotes innovation and a continuous search for excellence. The focus is on user-friendly systems that provide the ultimate level of cost optimization and integrate seamlessly into future airline operations and ATM systems. FLIGHTKEYS 5D - as the only 21st century flight management system - will balance airline network throughput, greenhouse gas emissions and safety in the most cost-efficient way and covers a scope far beyond any solution currently available on the market. By improving communication and collaboration amongst stakeholders in the aviation industry it will lead to a smarter and more productive use of aircraft and airspace. So watch Flightkeys closely, or feel free to invite them to present their new 5D solution.”

Flightman

W: www.flightman.com

T: +353 1 5547203

E: info@flightman.com

Location: Dublin, Ireland

NAME OF PRODUCT MARKETED

• eJourneyLog

• Electronic Flight Folder

• Cabin Manager

• eTechLog

• Cabin Defect Log

KEY BUSINESS/SOFTWARE AREAS

• Connected EFB Applications

• Streamlining Flight Ops processes

• Full Electronic Techlog

• Cabin Defect Management

• Enhanced Passenger Experience

The Flightman solution suite enables airlines to streamline their operational processes across Flight Operations, Maintenance and Inflight Services. Transforming data into meaningful insights.

Flygprestanda AB

W: www.flygp.se

T: +46 40 642 00 10

E: sales@flygp.se

Location: Malmö/Sweden, New Milford, CT/USA

NAME OF PRODUCT MARKETED

• Guru2 w &w/o Mass & Balance,

• Airport Analysis, Drift Down,

• Load & Trim, AHM560

KEY BUSINESS/SOFTWARE AREAS

• Aircraft Performance Services

• Performance Engineering

• Special Performance Calculations

• Engine Failure Procedures

Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

Flyht

W: flyht.com

T: 1-403-250-9956

E: info@flyht.com

Location: Calgary, Canada; Denver, USA

NAME OF PRODUCT MARKETED

• FLYHT AFIRS 228 Iridium SATCOM Solution

KEY BUSINESS/SOFTWARE AREAS

• Actionable intelligence

• Airborne hardware

• Communications solutions

• Weather sensors

FLYHT’s traditional services are transforming into Actionable Intelligence that integrates the airline, airport and aircraft data into actions that increase profits and an airline’s competitive advantage.

FLYHT’s customers have the advantage of real time data from their onboard AFIRS technologies and every airline can benefit from the integration of the data between airline, airport, and aircraft. With more than 80 airlines operating over 800 aircraft and with 2,000 Airbus installed units we are confident the AI solutions being developed, using our proprietary jetBridge technology, will be well received by our current and future customers

The integration of FLYHT’s traditional real-time AFIRS data services combined with the technology coming of age in other industries such as IoT, Edge computing, blockchain and Cloud infrastructure, along with data capture data from RFID, Wi-Fi, and other devices creates an opportunity for FLYHT’s customers to get maximum benefit from these technologies for little or no capital investment.

NAME OF PRODUCT MARKETED

EFBOne Base Solution

• Journey Log Module (customized Pre- and Post-flight reporting)

• Electronic Flight Planning Module incl. eOFP/ EFF (in-flight reporting)

• CrossFeed function enabling data exchange between EFB units

• Back-Office Portal engine incl secure hosting services

EFBOne Add-On Modules

• Document Management & Library Module

• M & B/eLoadsheet Module (off-line capable)

• eReporting Module (Safety Management reporting)

•

Performance integrations

International Flight Support (IFS) is a modern Danish SaaS company with a mission to bring the newest tech innovations to the aviation industry.

IFS has introduced EFBOne -the most flexible and modular EFB Cross-platform software solution currently available on the world market. The new platform is modular and seamlessly integrates the pre-flight, in-flight, and post-flight operational processes in one app, providing airlines with a truly agile & customizable workflow process. The EFBOne workflow configuration is easily adapted to cover each airline’s exact operational reporting and calculation needs.

Leon Software

W: www.leonsoftware.com

T: 00 48 22 307 07 22

E: sales@leonsoftware.com

Location: Warsaw, Poland

NAME OF PRODUCT MARKETED

• Leon

KEY BUSINESS / SOFTWARE AREAS

• Scheduled Operators

• Business Operators

• Cargo Operators

• Trip Support

• Charter Brokers

Leon Software excels in delivering an advanced cloud-based solution for the aviation business, including scheduled and cargo operators, business aviation, trip support companies and brokers. From flight OPS and crew management to charter sales, Leon provides a versatile platform design in a digital ecosystem of an aviation organization. With years of continuous development, customization and workflow automation are an essential part of Leon Software’s philosophy.

Established in 2007 in Warsaw, Poland, Leon Software is currently the leader in its area of expertise in Europe, with over 300 companies consistently capitalizing on the platform’s functionality in their day-to-day operations.

Logipad DextraData

W: www.logipad.aero

T: +49 201 95975 0

E: info@logipad.aero

Location: Essen, Germany

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED

• Logipad

KEY BUSINESS/SOFTWARE AREAS

• eBriefing / EFF

• iOs & Windows EFB Management

• Cloud-based or on prem & fully customizable

• For pilots, cabin and maintenance

DextraData, an IT consulting company and independent software vendor located in Germany, is the company behind Logipad. The Essen-based specialists for digitalization have understood the potential of the solution. Initially, Logipad was developed in 2002. Since then, Logipad has been providing airlines with a trusted Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground staff. Due to a single sync transaction process and modules like document management, eForms and eBriefing / EFF, Logipad reduces paperwork. It focusses on process optimization through digitalization and is flexible and adaptable to the user’s needs. Logipad latest version offers top notch security standards through 2FA.

Furthermore, DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management.

NAME OF PRODUCT MARKETED

• DocManage Product Suite,

• DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS

• IT Solutions and Process

• Consulting for MRO

• Electronic Flight Operation Manuals

• Airline Job Card Content Management

• Predictive Analytics and Maintenance

• RFID

Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and  based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management.

• DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

Lufthansa Systems

NAME OF PRODUCT MARKETED

• IT Solutions

KEY BUSINESS/SOFTWARE AREAS

• Operations and Commercial Solutions

• Flight Deck Solutions

• Finance Solutions

• In-Flight Entertainment and Mobile Solutions

• Professional Services and Consulting

The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

NAVBLUE

an Airbus Company

W: www.navblue.aero

T: +33 5 82 84 06 18

E: communications@navblue.aero

Location: Toulouse, France; Waterloo, Canada; Hersham, UK; Stockholm, Sweden; and Bangkok, Thailand

NAME OF PRODUCT MARKETED

• Electronic Flight Bag applications

• Fuel applications

• Dispatch & Crew Planning

• Airspace & Airport Consulting

KEY BUSINESS/SOFTWARE AREAS

• Electronic Flight Bag & Documentations

• Fuel Solutions

• Ops Control Center Solutions

• Consulting

• Flight Data Analysis

NAVBLUE is an Airbus Services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport.

NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

NVable

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: UK

NAME OF PRODUCT MARKETED

• ConNVerge for Aviation

KEY BUSINESS/SOFTWARE AREAS

• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

OpenAirlines

W: www.openairlines.com

T: +33 (0)5 31 61 52 18

E: stephane.nitenberg@openairlines.com

Location: France, Hong Kong, USA, Canada

NAME OF PRODUCT MARKETED

• SkyBreathe® Analytics —

Fuel management software

• SkyBreathe® MyFuelCoach — Pilot engagement app

• SkyBreathe® OnBoard — Real-time eco-flying app

• SkyBreathe® APM — Aircraft Performance Monitoring

• SkyBreathe® OCC — On-time performance analysis

KEY BUSINESS/SOFTWARE AREAS

• Fuel Efficiency

• EFB app for In-flight optimization

• Aircraft Performance Monitoring

• CORSIA & EU-ETS Management

• On-time performance analysis

Starting from the observation that every year, nearly 660 million tons of CO2 are emitted by airplanes, i.e. more than 20 000 kilos of CO2 per second, OpenAirlines has developed innovative solutions to help airlines reduce their costs and environmental impact.

Drawing on eight years of R&D, SkyBreathe® came into the market in 2013 as an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%.

Every department contributes to a safe and efficient fuel culture. That’s why SkyBreathe® is a 360° eco-flying platform designed to connect all stakeholders — Chief Pilots, Fuel Managers, Dispatchers, Pilots, and Performance Engineers, to name a few. The platform provides all the tools they need to build and grow a successful fuel efficiency program without juggling many different tools.

PACE — a TXT company

W: www.pace.de

T: +4930293620

E: paceinfo@txtgroup.com

Location: Germany, France, USA

NAME OF PRODUCT MARKETED

• Pacelab Flight Profile Optimizer

• Pacelab CI OPS

KEY BUSINESS/SOFTWARE AREAS

• Flight Profile Optimization

• Cost Index Operations

• Fuel Efficiency

• Operational Efficiency

• EFB Library Viewer

Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community.

We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

Pivot

W: www.pivotcase.com

T: +1 281-895-0128

E: mike@flyboys.com

Location: Houston, Texas

REDifly

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland

NAME OF PRODUCT MARKETED

• PIVOT mounting solutions

KEY

BUSINESS/SOFTWARE AREAS

• Mounts for EFB

• Mounting plate

• LTRM - Long Term Removable Mounts

PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time.

PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

NAME OF PRODUCT MARKETED

• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)

KEY BUSINESS/SOFTWARE AREAS

• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.

What do we do? At REDiFly we work with the key people involved in digitizing your current paper-based aircraft technical logbook. In doing so, we increase levels of safety and regulatory compliance, streamline flight-to-ground connectivity and enable digital archives of secure and searchable aircraft records. We provide a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.

What makes us different? We are an independent company that applies a user-centric approach by working closely with our customers through the onboarding, trial and go-live phases of an implementation. Our flexibility means that REDiFly adapts to your current processes rather than the other way around.

The SA Group

W: www.scanav.com

T: +45 7950 8000

E: sa@scanav.com

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

NAME OF PRODUCT MARKETED

• Scandinavian Avionics’ Tablet Based EFB Solution

KEY BUSINESS/SOFTWARE AREAS

• Electronic Flight Bag Solutions

• Avionics Certification

• Avionics Installation

• Avionics Maintenance, Repair & Overhaul

• Avionics Training

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure.

The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

SITA FOR AIRCRAFT

W: www.sita.aero/aircraft

E: media.relations_aircraft@sita.aero

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED

• AIRCOM applications and services, Datalink, EFB solutions, CrewTab

• eWAS Pilot

• OptiClimb

• OptiDirect

• Opti Level

• OptiSpeed

• Mission Control

KEY BUSINESS/SOFTWARE AREAS

• AIRCOM applications: FlightTracker, FlightMessenger

• Cockpit Applications and Services

• AIRCOM ACARS Services

• AIRCOM Datalink Applications

• AIRCOM Information Services

SITA For Aircraft represents the aircraft arm of SITA. SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. Today, SITA drives operational efficiencies at more than 1,000 airports. SITA’s technology provides solutions that help more than 40 governments strike the balance of secure borders and seamless travel, while delivering the promise of the connected aircraft to more than 400 airlines on 17,000 aircraft globally.

SITA is powering a digital shift to make air travel more connected, seamless, efficient, safe and sustainable. Its communications network connects every corner of the globe and handles vast volumes of data every second.

SITA is 100% owned by the air transport industry, with a presence in 200 countries and territories and a customer service team of more than 2,000 people around the world.

SkyPath

W: skypath.io

T: +972-3-9003510

E: Contact@skypath.io

Location: Tel-Aviv, Israel; USA

SkyPlan

W: www.skyplan.com

T: 1844SKYPLAN(7597526)

E: info@skyplan.com

Location: Canada, UAE

NAME OF PRODUCT MARKETED

• SkyPath™ Turbulence

• SkyPath™ PIREPS

• SkyPath™ data services

KEY BUSINESS/SOFTWARE AREAS

• EFB iOS App

• Dispatch flight planning WEB module

• Management Analytics and Bi

• Incidents and playback Debrief

• EFB and WEB integration SDK & APIs

Skypath is world’s leading turbulence and auto-PIREPs data service provider whose alert system improves cabin safety and cuts airline operating costs. Established in 2015, It is a one-of-a-kind software-only solution which provides unique turbulence data based on a smart patented algorithm.

SkyPath already has more than 30K subscribers, including major US airlines. Airlines using SkyPath join a larger crowdsourcing network, and gain access to turbulence mapping generated using SkyPath’s patented AI technology and real time airborne data collection. SkyPath provide service to thousands of users a day and is becoming the industry gold standard

KEY BUSINESS/SOFTWARE AREAS

• Flight planning

• Cost Indexing, Air Nav charge, route optimization

• Integration — Airline Scheduling, EFB, Performance

• Automated flight planning, briefing, filing

• Flight watch

Skyplan services Ltd. is an industry leading airline service provider of flight planning solutions, consulting, IT services, fuel, and trip planning services.

Aurora2 is a comprehensive, fully-integrated SaaS package that successfully manages flight planning, maintenance, briefing, automation, and integration requirements of modern airlines. It supports flight operations to evaluate the optimal route while taking current flight related data into account. The route module identifies the best route from multiple options while taking current flight-related data into account. The flight planning solution not only optimizes flights, but also allows the strategic evaluation of future routings and the statistical analyses of city pairs.

Aurora2 creates a universal framework of airline pre-flight planning and coordinates airline scheduling, maintenance, performance, EFB, briefing, weight and balance, and flight watch. It is designed to reduce or eliminate manual processes, enabling semi- or full automation for airline dispatchers to save time and money for more strategic technology usage.

Skyplan can help reduce airline IT complexity, lower costs, and eliminate inefficiencies by making flight planning and business solutions work harder for you. The Skyplan support team takes a holistic view of your needs and designs solutions for your environment and business objectives while leveraging proven delivery methods, local talent, and in-depth domain knowledge for the lowest TCO.

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Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as among others Air Canada, Delta Air Lines, Qantas, Emirates, Air France, easyJet, Alaska Airlines, Iberia and Cebu Pacific have all benefitted from implementing Smart4Aviation solutions.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

to Request

Demo

StorkJet

W: storkjet.com

T: +48 600 800 528

E: info@storkjet.com

Location: Poland

NAME OF PRODUCT MARKETED

• fuelPro

• advancedAPM

KEY BUSINESS/SOFTWARE AREAS

• Fuel efficiency

• Aircraft performance monitoring

• Diagnosis of performance problems

• Aircraft/engine benchmarking

Aircraft Performance & Fuel Efficiency — Our Passion, Your Savings: We analyze airlines’ flight data to provide the most precise aircraft performance and optimize fuel consumption.

fuelPro is a fuel efficiency platform powered by AI to help airlines optimize flight operations and build up a positive fuel efficiency ecosystem. Airlines we work with save on 44 fuel initiatives and engage pilots to be more eco-friendly by sharing feedback and best practices with them.

advancedAPM provides tail-specific performance factors for accurate fuel planning. The process is fully automatic and works for all aircraft types.

Tomorrow.io

W: www.tomorrow.io

E: sales@tomorrow.io

Locations: Boston, Tel Aviv, Boulder, Singapore

KEY BUSINESS / SOFTWARE AREAS

• Weather Insights

• Hyperlocal Weather

• Airline Collaborative Decision Making Platform

• Lightning Detection and Alerting

Tomorrow.io is the world’s leading Weather Intelligence Platform™, helping countries, businesses and individuals manage their climate security challenges. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more use Tomorrow.io to dramatically improve operational efficiency. Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.

TrustFlight

W: www.trustflight.io

T: 44 (0) 330 229 0219

E: info@trustflight.io

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME

OF PRODUCT MARKETED

• Tech Log, Task Cards

• Digital Logbook

• CAMO (service)

• Aircraft Registry (service)

KEY BUSINESS/SOFTWARE AREAS

• Aircraft log books

• Aircraft maintenance task cards

• Digital and paperless working

• CAMO support

• Aircraft Registry support

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.

Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

Ultramain

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA

NAME OF PRODUCT MARKETED

• ULTRAMAIN® v9™ M&E / MRO

• ULTRAMAIN Mobile Mechanic™

• ULTRAMAIN Mobile Inventory™

• ULTRAMAIN ELB™

• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering

• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

Vistair Systems

W: www.vistair.com

T: 01454 550663

E: info@vistair.com

Location: United Kingdom and USA

NAME OF PRODUCT MARKETED

• DocuNet

• SafetyNet

KEY BUSINESS/SOFTWARE AREAS

• Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200)

• Electronic Flight Bag (EFB)

• Document Management and Distribution Platform

• Maintenance & Engineering

• Flight Operations

• Compliance Tracking

• Form Creation and Management

• Aviation Safety Management Software

Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

Weathernews

Inc.

W: global.weathernews.com

T: 00 45 392 78720

E: skysales_eu@wni.com

Locations: Tokyo, Oklahoma, Copenhagen, London

Moscow, New York, Paris, Athens, Sao Poulo, New Delhi, Kathmandu, Yangon, Bangkok, Singapore, Jakarta, Hanoi, Hong Kong, Manila, Taipei, Shanghai, Seoul

NAME OF PRODUCT MARKETED

• Go or No-Go Decision Support

• Personal weather briefings

• En-Route Weather Forecast

• Foster Flight Watch

• Foster EFB

• Flight Operations Control Support

• Airspace Critical Operations Support

KEY BUSINESS/SOFTWARE AREAS

• Airlines weather support

• Daily weather forecast

• Weather IT solutions

Weathernews Inc. is a private weather company operating worldwide within 44 different industries, collecting weather data from various sources as well as using their own proprietary infrastructure. They use their proprietary infrastructure to provide support where there is no or scarce weather information.

Weathernews Inc. supports flight dispatchers, operations members and pilots with a wide range of services during all phases of the flight, from planning, en-route and landing. The business serves customers in Star Alliance, SkyTeam, oneworld and Value Alliance, with support for more than 350 airports, Weathernews Inc.’s risk communicators are available to assist users in any weather-related needs.

Weathernews Inc. has more than 30 years experience supporting and servicing airlines, and strives to learn each airline’s weather-related needs and challenges to fully support and ensure safety, efficiency and contribute to sustainability.

Weathernews Inc.’s services are easily accessible through web links, and were developed with the focus of user friendliness and clear user interface.

Web Manuals International

W: www.webmanuals.aero

T: +46 (0)40 694 10 40

E: info@webmanuals.aero

Location: Sweden, USA

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Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency.

In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems.

The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

NAME OF PRODUCT MARKETED

• Yonder

KEY BUSINESS/SOFTWARE AREAS

• Content Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

• Smarten Up Your Documents

Smart, fast, reliable — Yonder empowers you to take the next step in information management. Yonder leverages the full potential of digitalization by offering you a solution built around dynamic content rather than static documents, creating a modern, user-centric experience. As well as providing intelligent solutions for operations manuals, guidelines, regulations and standards.

Yonder brings operations manuals and aircraft manufacturers’ handbooks together in one place. The solution’s smart features — including intuitive dashboards, role-specific updates and a responsive offline app — make life much easier for aircrews and ground staff alike. But Yonder has many advantages for editors and authors too: as well as making it simple to cross-reference content and avoid duplicates, it offers fully-integrated approval and publication processes.

Our Highlights

• User- and task-specific information management

• Automated revision management syncing manufacturers’ and operations manuals

• Manual and compliance connectors

First-class service: Yonder’s personalized customer care

Looking for advice? Need help with onboarding? Or day-today support? Our expert team offers outstanding customer service with all the hallmarks of Swiss quality and is ready to help you tailor Yonder to your every need.