AIRCRAFT IT Operations CASE STUDIES: SMARTLYNX AIRLINES • LUFTHANSA CITYLINE • PEGASUS AIRLINES • LUFTHANSA CARGO COLUMN: DAVID B ABBOTT, ASG
MARCH-APRIL 2018 • V7.1
SmartLynx EFB Project
A program to give flight crew everything they need, when they need it.
Lufthansa CityLine’s new ETL/ELB A new electronic Technical Log (ETL/ELB) is the catalyst for progress on all fronts
NEWS • TECHNOLOGY • Operations SOFTWARE DIRECTORY
AIRCRAFT IT Operations: WELCOME
COMMENT Aircraft IT Operations delivers a refreshed and refreshing new look for great material and shared experience about the latest in-cockpit technology developments
AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2018 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.
T
o say Happy New Year in March seems odd but this is the first issue of Aircraft IT Operations for 2018. And don’t imagine that we’ve been taking it easy for the past couple of months: far from it. Now in our seventh year of publication, we’re immensely proud and pleased at the way in which Aircraft IT has grown both in the number of vendors associated with and contributing to the publication, and in its standing as the go-to resource for airlines’ and operators’ Operations departments, keeping up with the latest developments in and researching the aviation Operations IT market. But, not to rest on our laurels, we wanted to make Aircraft IT Operations eJournal even more useful for users and readers. So we’ve revamped the publication with a fresh new look, making it clearer to view on tablets and mobile phones as well on the traditional laptop and desk PC screens. In short, you’ll be able to more easily read your latest edition of Aircraft IT Operations wherever you are and on whatever device you have. However, one thing that won’t change is what we deliver. That will continue to be real Case Studies from other professionals doing similar jobs to those of readers in similar working environments where they have faced and successfully addressed similar challenges. And there will still be White Papers
offering the latest thoughts in the sector from the people who are doing the thinking. This issue includes how SmartLynx Airlines has upgraded their iPad EFB to fulfil a range of Operations’ needs and calculations that can be used by flight crew throughout the whole flight. Then we have another case study from Lufthansa CityLine on their new electronic Technical Log Book (ETL/ELB) and how they have applied its capabilities to improve their operations in a range of areas such as environmental performance. And the final case study in this issue looks at the experience of Pegasus Airlines deciding to build its own fully connected and mobile EFB solution on an existing and reliable hardware platform. Still looking at EFBs, our column in this issue considers the pros and cons of different device mounting solutions plus we also have the regular round-up of news and technology developments, a feature where our new look will make it easier to navigate the plethora of material available. Add to that, useful features such as `Upload Tender’ and `Operations Software Directory’, and you have Aircraft IT Operations: professional experience adding to your knowledge. Ed Haskey
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 3
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AIRCRAFT IT Operations: V7.1
CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At www.aircraftit.com/ Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.
28 CASE STUDY: An iPad EFB Project at SmartLynx Airlines Steinar Sveinsson, EFB Project Manager, SmartLynx Airlines and Jens Pisarski, COO, International Flight Support SmartLynx Airlines outline their successful iPad EFB project including looking at the sophisticated software platform covering a full suite of operational planning and calculation modules used by flight crew throughout all phases of flight.
38 CASE STUDY: Getting the best from a paperless techlog Gerrit Jassnowski, Project Manager Paperless Maintenance, Lufthansa CityLine and Udo Stapf, CEO, CrossConsense This case study outlines how Lufthansa CityLine’s new Electronic Technical Logbook (ETL/ELB) contributes to the modernization of processes and to improving environmental performance in flight operations.
44 CASE STUDY: Pegasus Airlines EFB: buy or build? Mehmet Akverdi, EFB Technical Admin, Pegasus Airlines and Capt. Korhan Celik, Boeing Type Leader, Pegasus Airlines Pegasus Airlines outlines its extensive EFB project and decision to develop its own EFB solution. The system is a fully connected and mobile solution using Panasonic Toughpads and has allowed Pegasus to operate a paperless flight deck.
49 COLUMN: The World according to IT & Me! MOVING FORWARD WITH A TABLET EFB PROGRAM
David B. Abbott. Director of Business Development, Avionics Support Group (ASG) Although using something like a suction cup to mount an EFB tablet might serve to demonstrate the worth of the solution, if it’s to be a permanent solution then the fixings should be equally permanent and useful says David.
50 CASE STUDY: Using a modern wind uplink Bjorn Ostertag, Head of Punctuality and Fuel Management, Lufthansa Cargo Having accurate and live wind data available to pilots during flight can impact efficiency and lead to significant fuel savings. This is about the project undertaken by Lufthansa Cargo to leverage the benefit of a better wind uplink solution.
56 Operations Software directory A detailed look at the world’s leading Operations IT systems.
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 5
NEWS
A roundup of the latest developments in Aircraft Operations IT software and systems
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Now in our seventh year of publication at Aircraft IT, we thought it was time to freshen up our look, not just for the sake of change but because we wanted to take account of what we have learned, what is now possible and, most of all, to make Aircraft IT easily read on whatever device our readers are using. This is especially true of the News section where readers can easily access all of the latest developments and where we’ve changed the layout to offer readers a better and more useful experience. All the stories are still there but in more digestible form while, for those stories on which an individual reader might want to know more, we will retain the full text on the ‘Latest News’ sections of both MRO and Operations Aircraft IT websites. We hope that you like it.
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The SA Group was proud to announce at the start of November 2017 that Enter Air had selected the SA EFB solution for their Boeing 737 fleet. The selected solution consists of two mounted ruggedized 10.1” Panasonic FZ-G1 tablets, and the SA Control Panel for tablet power and Ethernet. EASA and FAA Certification of the full solution is provided and installation was in progress at the time of writing. Based on the EASA Part-21J and Part-21G privileges, The SA Group can design, manufacture and certify tailored EFB products in house. These added values, limit risk exposure and increase predictability for customer projects. This is in line with the philosophy of the SA Group to provide Turn-Key projects to its valued customers. The solution provided to Enter Air follows the industry path to introduce COTS tablets in the cockpit while leaning on avionics components for functions to reside in the aircraft for many years. Read the full story on Aircraft IT Website
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 6
NEWS
USAF Selects UTC Aerospace Systems DB-110 Airborne Reconnaissance System for Multi-Nation Foreign Military Sales Acquisition UTC Aerospace Systems announced in late February 2018 that it has been awarded an indefinite-delivery/indefinite-quantity (IDIQ) contract with an initial ceiling of $22.9 million from the U.S. Air Force (USAF) for the DB-110 Airborne Reconnaissance System. The acquisition supports requests for the DB-110 system from multiple countries via the Foreign Military Sales (FMS) program. As the single largest acquisition of DB-110 pods ever procured through FMS, it highlights the growing need for advanced intelligence, surveillance and reconnaissance (ISR) capabilities among U.S. allies worldwide. The DB-110 is a dual-band 110-inch focal length reconnaissance system that is capable of producing high-resolution imagery from nadir to a stand-off range of 80-plus nautical miles, day or night. Developed as a derivative of the strategic Senior Year Electro-optical Reconnaissance System (SYERS) sensor on the USAF U-2, the DB-110 can collect more than 10,000 square miles of high-resolution imagery per hour and serves as the cornerstone of many air forces’ tactical and strategic ISR capabilities. It is currently in service with 14 nations on multiple platforms. In addition to operations on the F-16 and F-15, the DB-110 is operational on special mission aircraft like the Bombardier Global Express and maritime patrol aircraft like the P-3, and was recently demonstrated on the MQ-9 Reaper In addition to procurement of the DB-110 pods, the USAF IDIQ also includes multiple UTC Aerospace Systems Ground Exploitation Stations. These systems are deployed worldwide with U.S. and allied countries to enable the ingest, exploitation, archival and dissemination of intelligence products from not only the DB-110, but also Full Motion Video (FMV) gimbals and Non-Traditional ISR (NTISR) targeting pods. Operating as nodes within a larger network, the ground stations provide a repository for multiple intelligence products and a platform to discover and share information between broad tiers of end users. Read the full story on Aircraft IT Website
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 7
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NEWS
AVTECH starts SIGMA service and launches Aventus SIGMA severe weather service AVTECH Sweden AB starts SIGMA service delivery to BRA-Braathens Regional
BRA-Braathens Regional Airlines, Sweden’s largest regional airline operator, announced in midNovember 2017 that it has chosen AVTECH as partner for its ongoing evaluation of systems that improve information given to pilots on turbulence and other weather phenomena that may affect a flight. AVTECH has a unique capacity to process and deliver weather information disseminated from the most advanced forecasts, directly to pilots and airlines. The forecasts, based on the high-resolution meteorological models produced by Met Office (UK), allow the Aventus SIGMA service to inform pilots in detail of areas of turbulence, ice formation, volcanic ashes, etc. Such information is an essential
tool when pilots need to navigate around areas containing weather phenomena that may affect safety of a flight. After a period of intense and partly complex development work together with BRABraathens Regional Airlines, AVTECH has now started delivering the service to BRA´s pilots
AVTECH Sweden AB recently announced the launch of its Aventus SIGMA severe weather service.
Moving to early February 2018, AVTECH Sweden AB recently announced the launch of its Aventus SIGMA severe weather service. First to use the service are BRA-Braathens Regional Airlines and Norwegian Air Shuttle. The service is available for all types of operators, regardless of their communication solution.
“We can keep flight crews informed of any severe weather expected on their flight regardless of what communication solution an airline has decided on. It can be infused in the pre-flight briefing package, sent via ACARS or be presented in our iOS table APP”, said Soren Skog, Marketing Director at AVTECH. Read the full story on Aircraft IT Website More than 300 passengers and crew were injured in incidents related to turbulence last year, and with global warming the number of turbulence encounters is expected to rise. By processing Met Office’s global High-Resolution model, making it easily available on Flight Deck, AVTECH believes pilots can make better decisions to maintain safety and improve passenger comfort.
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 8
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Eagle Cap Software triples headcount in 2017 and adds two airline clients At the end of 2017, Eagle Cap completed their third full year of operations tripling headcount to 32 teammates. They also added two airline clients, including Allegiant Airlines, completed projects for AOPA and a UAV GCS system, and signed partnerships with M&E software provider Rusada and the GE Predix platform. In the past three years, Eagle Cap has served seven clients establishing itself as The Flight Operations Development Studio for the aviation industry. Also in 2017, Eagle Cap continued to invest profits back into the company and is building cool new products for the aviation industry. The company planned to have Aviation Charting Service (ACS) launched in 2017, but due to a change in mapping engine for the mobile version, experienced a delay. ACS allows
application developers, wanting to add an aeronautical chart display (based on ARINC 424 data) to any map. The year was a success with a launch customer committing to integrate ACS into their app. Eagle Cap has been working closely with them to refine ACS, and their requirements have led to the development of another product, Data Download Service (DDS). DDS allows an organization to manage, deliver, and update any type of data or files to a mobile application. ACS and DDS will both be deployed by the beginning of this summer. Furthermore, Eagle Cap established two partnerships in 2017 to develop a new practice area in the growing Maintenance, Repair and Overhaul market. The first is as a Rusada Envision nGen integration partner. Envision nGen is an aviation Maintenance & Engineering technology platform. In the Americas, Eagle Cap is their go-to source for integration and custom software development services when an operator needs a system implemented. The second partnership is with GE as a Digital Alliance Program partner focused on Predix, the platform for the Industrial Internet of Things. As a Digital Alliance Partner, Eagle Cap can build and customize applications to maximize the data analytics and operations optimization of the platform. INTERACTIVE Click here for full product details
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NEWS
Boeing to provide optimal leased aircraft management for Montrose Global Aircraft Leasing Limited
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Through its subsidiary AerData, Boeing signed an agreement in mid-November 2017 with Montrose Global Aircraft Leasing Limited (MGALL) to support their existing fleet of 45 aircraft and accounting systems with AerData’s Corporate Management System (CMS) hosted solution. MGALL will consolidate data from multiple sources using the single CMS platform. The platform reduces risk for lessors by giving them full control and oversight of asset values, contract information and technical details. It also helps save time and money by using direct connections to existing financial systems. “CMS helps lessors be more efficient and more effective by consolidating data pertinent to the lifecycle management of leased assets,” said Matt Bull, AerData CEO. “We are pleased that Montrose Global has chosen AerData CMS to assist in growing their business by leveraging software to increase efficiencies in their operations.” Read the full story on Aircraft IT Website
Power Werks enhanced with V2500 capabilities Power Werks users are familiar with its many features for CFM engines, but V2500 operators can now access features like Engine Manager, Cycle Value Calculator, Repair Estimates, Parts Finder, and Watchlists. This enhancement, announced in mid-November 2017, is just one more way Power Werks helps aviation professionals simplify their jobs.
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 10
NEWS
Thomas Cook Group Airlines Go Live on Conduce eTechLog8 including AMOS integration Conduce Group announced in mid-November 2017 that Thomas Cook Group Airlines has commenced live operation with its eTechLog8 software solution. Following an extensive market evaluation and selection process the airline chose the Conduce next generation eTechLog8 software as its preferred solution for the whole of the Thomas Cook Group Airlines. eTechLog8 is an aircraft centric application that fully eliminates the paper Aircraft Technical Log, Deferred Defect Log and Cabin Defect Log. This Windows 10 native application can be routinely used offline, only requiring an internet connection to transmit data when appropriate. A fully functioning web application back end (eCentral8) is used to configure the system and monitor/manage all journey log data, defects and defect actions, and all associated line maintenance activities for the fleet. Adoption of the eTechLog8 solution brings many benefits to the airline including significantly increased data accuracy, more immediate access to the data across the business and, with full auto-ingestion of data into their Swiss-AS AMOS system, MAINTROL have a real-time view of the fleet at all times. Geir Steiro, Maintenance Director for Thomas Cook Airlines said: “The Conduce
product offers us the ability to adopt a single solution across the whole business as well as a single set of processes and procedures for the Group. eTechLog8 will provide us significant improvements in data integrity and accuracy as well as near real time visibility of data through the direct integration into the Swiss-AS AMOS software. “This means that we will be able to increase the accuracy of data and enable important information to be shared much quicker across the Group. “Having a real-time view of our fleet at all times will ultimately ensure that we can plan a more efficient operation, helping to ensure that our customers are able to travel to their destination safely and enjoy the holiday they deserve.” Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 11
NEWS
Thales strengthens its partnership with HNA Group
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It was announced in early January 2018 that Thales will equip the subsidiary airlines of HNA Group with its latest In-Flight Entertainment (IFE) system on its fleet of 42 wide body A330 and 17 A350 XWB aircraft. The first AVANT A330 aircraft has entered into service in late 2017 and the first AVANT A350 aircraft is expected to enter into service in the 3rd Quarter of 2018. As part of this commitment, Thales is investing resources in the region to further enhance the integration of software and media capabilities that will enrich passenger experience and satisfy local market demands. AVANT, Thales’s state-of-the-art Android IFE solution, will provide HNA Group Airlines’ passengers with a highly customizable experience, offering a robust selection of features and applications. The new fleet will be equipped with the latest AVANT full high-definition monitors, the most lightweight ever deployed, featuring the Avii Touch Passenger Media Unit. Avii provides intuitive navigation, full android smartphone look and feel, and acts as a second entertainment screen. Integration of Ka-band connectivity to the AVANT IFE system will provide a fully connected premium passenger experience. Thales FlytCARE, the nose-to-tail- maintenance of in-flight technology ensuring the highest levels of performance, already provided on current HNA Group Airline fleet, will be expanded to these new aircraft. The dedicated Aircraft Technical Services team, will support system reliability for the enhancement of passenger experience. Dominique Giannoni, CEO, Thales InFlyt Experience said, “We are proud of our long-term successful relationship with HNA Group. The selection of Thales AVANT IFE and connectivity solutions is a testimony to our continued investment in the region. We look forward to partnering with HNA Group to develop innovative solutions that enrich the passenger experience.” Read the full story on Aircraft IT Website
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 12
NEWS
Cockpit Innovation and Lufthansa Systems form a unique strategic partnership for aviation and travel innovation Cockpit Innovation, the high-tech investment arm of EL AL Israel Airlines, and Lufthansa Systems announced, in early November 2017, the formation of a unique strategic partnership in the realm of aviation and travel entrepreneurship. Lufthansa Systems will support the new partnership with identifying and cultivating breakthrough start up technologies. Furthermore the company will play a major role in the process of locating and selecting start-ups to cooperate with Cockpit, by sending experts from the company to work with the start-ups on relevant developments. Lufthansa Systems’ goal is to partner with promising start ups in the aviation and travel industry through the Cockpit Fund activities and then connect the entrepreneurs and their innovative technologies with the industry’s leading airlines. Cockpit has invested so far in seven companies from a variety of fields such as AI, Big Data, communications and fintech (financial technology) that create new, high-quality value for customers and enhance the efficiency of airlines and other sectors in the industry. Among the portfolio are 30secondstofly, Routier and Bidflyer. In addition, Cockpit recently became a key investor in the second fundraising round of AeroCRS, in which the start-up raised more than NIS 1 million. AeroCRS has developed a platform based on an advanced SaaS (Software as a Service) model that enables airlines to set up and manage their entire digital operations, distribution and sales system within a short time — sometimes as little as a few days. AeroCRS currently serves more than 50 airlines around the world. Henry Chen Weinstein, CEO at Cockpit, said: “The right partnerships have proved themselves as innovation catalysts. We are constantly working to expand Cockpit’s global ecosystem. The connection between Cockpit and a leader in the worldwide industry such as Lufthansa Systems is undoubtedly a major achievement on the path toward the ability to invest in and support start-ups that focus on additional sectors in the industry on a global scale.”
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 13
Honeywell helps airlines identify and achieve fuel savings for each and every flight. Our software enables airline flight operations managers to quickly understand fuel consumption trends, identify savings opportunities, monitor progress of savings initiatives and demonstrate results. As one of the largest operating expenses, even single-digit percent fuel efficiency improvements can save airlines millions of dollars and reduce annual CO2 emissions. Contact Honeywell for a demo and discover how you can start saving now. Visit aerospace.honeywell.com/goflightefficiency.
Learn about all of Honeywell’s GoDirect services for airlines. For more information, please visit aerospace.honeywell.com/go.
NEWS
Lufthansa Systems grows further capabilities and customers Lufthansa Systems develops seamlessly integrated generation of flight planning and navigation solutions
Lido/mPilot 3.0: First step towards fully
Lufthansa Systems announced in late October 20917 that it is developing a new generation of flight planning and navigation solutions following the slogan #takeoffwithlido.
Employees started moving into the main building in mid-November 2017, as planned. Read the full story on Aircraft IT Website
Lufthansa Systems renews contract with Aerolíneas Argentinas dynamic navigation maps
The developer and vendor emphasizes its role as a market player that is independent from aircraft manufacturers, which enables it to offer a standardized solution for all of an airline’s different aircraft types.
Also, Lufthansa Systems announced the launch of a new release of its successful Lido/mPilot iOS navigation app. The highlight of the new generation, announced towards the end of November 2017, is the integration of dynamic airport maps from Lido/AMM. The Airport Moving Map is now available both in the Windows-based Lido/eRouteManual app and on iOS. Lido/mPilot 3.0 can be found in the App Store. Read the full story on Aircraft IT Website
Lufthansa Systems moves into new company headquarters
Lufthansa Systems wins Ural Airlines as new customer
THE LIDO PRODUCT SUITE FROM LUFTHANSA SYSTEMS OFFERS THE PERFECT SOLUTION FOR EVERY PHASE OF FLIGHT OPERATIONS — FROM GATE TO GATE
Tradition meets the future: Over the past months, the new Lufthansa Systems company headquarters have taken shape at Airport Garden in Raunheim near Frankfurt. Open-plan workspaces have been created to promote communication and teamwork between the around 800 employees in the modern new building.
Lufthansa Systems announced in late November 2017 that Argentinian carrier Aerolíneas Argentinas will continue to use Lufthansa Systems’ Lido/Flight 4D flight planning system and the NetLine/Load weight and balance application for the next five years. Aerolíneas Argentinas has been using both products successfully since 2013. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 14
At the end of November 2017, Lufthansa Systems announced that Ural Airlines will optimize its flight operations and navigation processes using several IT solutions from Lufthansa Systems. Additionally, the carrier will plan its flight operations with the Lido/ Flight 4D flight planning solution. Read the full story on Aircraft IT Website
NEWS
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Congo Airways opts for solutions from Lufthansa Systems Congo Airways announced in mid-December 2017 that it is using several of Lufthansa Systems’ products, specifically the paper-based Lido/ eRouteManual maps, the paperless Lido/mPilot navigation solution, Lido/FMS data for flight management systems and the Lido/FPLS flight planning service. The Lido/FPLS flight planning service automatically calculates reliable routes for flight operations, taking into account factors such as cost, flight time and fuel consumption. Read the full story on Aircraft IT Website
Where does Santa’s sleigh actually fly?
To make sure the man with the white beard and red suit could deliver all his gifts on time again in 2017, a team of experts from Lufthansa Systems worked with representatives from the MATHEON Research Center and Konrad Zuse Institute Berlin to calculate the shortest round trip around the globe. Read the full story on Aircraft IT Website
Ansgar Lübbehusen is new Head of Marketing & Communications at Lufthansa Systems
Lufthansa Systems announced in early January 2018 that Ansgar Lübbehusen has taken over as the company’s Head of Marketing & Communications effective January 1, 2018. In this role he will be responsible not only for communications but also for the entire marketing activities of Lufthansa Systems. Ansgar started his career at Lufthansa Systems in 2004 after earning a degree in business administration. Read the full story on Aircraft IT Website
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 15
NEWS
It’s all about connectivity as SITAONAIR makes a number of key announcements Evolving ACARS landscape is backbone of connected aircraft age
An evolving multi-link ACARS landscape, embracing cutting-edge cockpit connectivity and solid VHF foundations, will remain the backbone of the aviation industry for the foreseeable future. So says SITAONAIR, global leader in aviation operational and ATC communications, in its latest white paper, ‘ACARS: Timeless tech for the connected aircraft age’; launched at the beginning of November 2017. With 7.2 billion passengers expected to take to the skies in 2035, according to IATA projections, SITAONAIR’s latest report argues that driving the evolution and diversification of its ACARS technologies is key to empowering the industry to negotiate an increasingly crowded airspace. Read the full story on Aircraft IT Website
Malindo Air cockpit operations go digital with SITAONAIR
In mid-Novemebr 2017, it was announced that International carrier Malindo Air, CAPA 2016 Asia Pacific Regional Airline of the Year, is the latest airline to digitally transform its cockpit with SITAONAIR. The partnership will see Malindo Air benefit from SITAONAIR’s position as a pilot and flight operations digital transformation specialist and solution integrator, helping enable digitized cockpit operations. Pilots across Malindo Air’s full fleet of 737s were to be equipped with SITAONAIR’s complete Electronic Flight Bag (EFB) solution by the end of 2017, replacing their existing paper-based processes. The addition of the EFB solution will complement the AIRCOM® FlightPlanner and Datalink Services already equipped across the Malindo Air fleet. Read the full story on Aircraft IT Website
SITAONAIR and Emirates reinforce commitment to passenger connectivity
SITAONAIR and Emirates have extended their partnership to deliver passenger connectivity solutions across the airline’s fleet of A380 and B777 aircraft for a further four years. The news, announced in mid-November 2017, follows the recent rollout of personalized inflight connectivity for members of the airline’s loyalty program, Emirates Skywards, through SITAONAIR’s onboard Wi-Fi hub, Internet ONAIR. The project was recently awarded the Best Personalization Innovation award at the 2017 APEX EXPO in September. The extended deal, covering 279 aircraft, underlines Emirates’ continued focus on passenger connectivity excellence by providing harmonized and seamless inflight Internet access to passengers around the globe. The new contract AIRCRAFT IT Operations • MARCH-APRIL 2018 • 16
covers Mobile ONAIR and Internet ONAIR on all A380 aircraft, and Internet ONAIR on the B777 fleet. The project was recently awarded the Best Personalization Innovation award. Read the full story on Aircraft IT Website
Argentina flag carrier’s cabin crew ‘digitally transformed’ by SITAONAIR CrewTab
In late November 2017, Aerolineas Argentinas (AR) became Latin America’s first airline to digitally empower its cabin crews to take the inflight passenger service to the next level with SITAONAIR’s CrewTab. CrewTab digitally transforms cabin crews’ pre-, in-, and post-flight activities and workflows by providing crew members with a complete, userfriendly mobile and tablet application interface. Through this, they can access key passenger profile details, spanning everything from special meal requests, to connecting flights. Read the full story on Aircraft IT Website
SITAONAIR and DECEA working together to extend ATS datalink services in Brazil
Further enhancing aviation safety and efficiency in Brazil’s airspace, air navigation service provider, the Department of Airspace Control (DECEA), is working with SITAONAIR to expand ATS datalink services for main airports in Rio de Janeiro and São Paulo. Following previous successful datalink installations, DECEA is expanding ATS datalink services for departure clearance (DCL) and digital ATIS (d-ATIS) for control towers at both Santos Dumont and Campinas airports. Read the full story on Aircraft IT Website
NEWS
Two-thirds of airlines to enter new era of connected onboard services by 2020
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More than 90% of airlines are set to ramp up investment in advancing wireless services for cabin crew and pilots over the three years to 2020 — an 18% increase since SITA’s 2016 Airline IT Trends survey. This is according to SITA’s 2017 ‘Air Transport IT Trends Insights into the connected aircraft’ launched in early December 2017. Over a third (34%) of airlines expect to receive connected aircraft deliveries within the next three years, compared with more than a fifth (21%) in SITA’s 2016 Airline IT Trends Survey. Read the full story on Aircraft IT Website
10 years of Mobile ONAIR — celebrating a decade of inflight innovation
In mid-December 2017, SITAONAIR celebrated a decade since the first ever inflight cellular data transmission and the birth of Mobile ONAIR. Since that initial transmission was made onboard an Airbus A318 flight on 17 December 2007, it has been installed in more than 550 aircraft, serving the changing needs of commercial, VIP and governmental flights alike. Read the full story on Aircraft IT Website
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 17
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skybook is recognized for the quality of its software which Byton continues to develop skybook wins prestigious national award
A few months ago Bytron Aviation Systems entered their EFB product, skybook, into the 2017 Digital Entrepreneur Awards, putting their software head to head with a host of nationally recognised big name brands in the hotly contested Software Innovation of the Year category. The judges had their work cut out for them as they looked through all of the entries but ultimately, they whittled the Software Innovation of the Year category to just seven THE WINNING TEAM FROM BYTRON SKYBOOK finalists of which Bytron skybook was
one. Come the awards night on 22 November 2017 and the Bytron team attended, already proud to be in the final seven. Then, as Shane Spencer, Bytron Aviation Systems Managing Director said: “I’m immensely proud to say that we won. Bytron Aviation Systems are the 2017 Digital Entrepreneur Awards Software Innovation of the Year award winners. It makes all of the effort put in by our team back at HQ all the more worthwhile. This award is recognition for us all.” Read the full story on Aircraft IT Website
skybook will help deliver change
In early December 2017, Bytron set out the five key principles around which skybook has been engineered to meet the needs of the airline industry and operators. The five principles are: Integration — seamless integration with other operating systems ensures core data from multiple sources is made available within the skybook Dispatch Portal, a single intuitive and user-friendly suite. How much time alone will be saved by not having to trawl multiple systems for important flight information and data.
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Lido/eRouteManual Lido/eRouteManual provides your pilots with an electronic version of our navigation charts, using the superior Lido/RouteManual standard to visualize data and has all your flight information available on standard Windows environments. www.LHsystems.com
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Accessibility — skybook can be securely accessed from any internet enabled device, regardless of where a user may be at the time, helping improve two way information sharing between Ops, Dispatch and the cockpit, even when the flight is airborne. Flexibility — modular and flexible by design, skybook is tailored to the requirements of each operator and can be implemented in phases to minimise the disruption to flight dispatch when switching across to an all new system. This also helps ensure skybook can grow and change in line with the needs of each operator as further modules can be added at any time. Automation — Improve accuracy and remove repetition with skybook’s seamless data feeds that ingest, review, convert, decode and highlight the very latest data, via a series of direct feeds from the most trusted providers including NOAA, UK MET Office, EURO CONTROL and NAVBLUE.
Inclusivity — skybook works closely with clients to further develop skybook in line with their needs and the needs of the industry. And they don’t keep this to themselves, as all new skybook updates are shared with clients who can simply decide if the functionality is to be turned on or not. In essence, skybook has been engineered to get operators off the ground by delivering the right data, to the right place, at the right time Read the full story on Aircraft IT Website
skybook CTA — more than just an EFF
In mid-January 2018, Bytron reminded us that Electronic Flight Bags are nothing new, in fact they had launched their first version back in 2007 which, looking back, seems like a whole different era. Now, Bytron’s Companion Tablet App has been born out of both industry needs and the needs of users, taking the award winning skybook technology and class leading data feeds and creating an intuitive,
user friendly, multi-functional application that is a true companion for aircrews. The app has been engineered to deliver a user experience that is second to none, giving flight crews mobile access to skybook’s comprehensive digital briefing packs, class leading charts, unique airfield situational awareness and more. It’s not all one-way traffic either as the app also features a Journey Logging module that allows crews to record actual data during each phase of a flight, providing an accurate insight into costs incurred, delays experienced, inflight incidents and most importantly the ability to record data against each waypoint to create a comparison showing how the flight performed against the flight plan. The app takes the skybook offering to the next level. It is modular and versatile offering a range of solutions that can help to modernise flight dispatch, crew briefing and airfield monitoring. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 19
NEWS
Safety Line widens its market and introduces innovative additions Transavia France signs an agreement with Paris based start-up Safety Line to reduce its 2018 carbon footprint by 6500 tonnes
Transavia, the low-cost airline of the Air France-KLM Group, and Paris based start-up Safety Line signed an agreement In mid-December 2017. Starting from 2018, all Transavia pilots will implement Opticlimb, an Artificial Intelligence solution combining historical flight data and real-time flight conditions to compute optimal climb profiles allowing users to reduce fuel consumption. OptiClimb therefore allows users to both reduce fuel costs and limit carbon emissions. On the basis of 5 to 10% savings of climb fuel, the airline hopes to achieve fuel savings of more than 2000 metric tons by 2019. A target of 2000 metric tons less fuel consumed
has been set for 2018 and for 6500 metric tons less CO2 emissions. The climb phase consumes the most fuel which is what led Safety Line to develop OptiClimb. Thanks to OptiClimb, Transavia looks
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forward to optimizing climb profiles in order to reduce its fuel consumption and thereby its carbon footprint.
NEWS
Transavia France CEO Nathalie Stubler, stated: “This partnership is the fruit of joint efforts over a number of months between Safety Line and Transavia. Deploying OptiClimb on all of our flights will allow us to reduce CO2 emissions and fuel consumption for a key portion of the flight, the climb phase. This partnership is an additional step in our endeavours to work with companies who offer innovative solutions, with a view to further improve Transavia’s performance“. Read the full story on Aircraft IT Website
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New Safety Cube user: Mayotte Airport implements the safety & compliance software
Convinced by the numerous advantages of SafetyCube such as risk mapping in the form of a dynamic BowTie, compliance with Enhanced IOSA, incident reporting and audit apps; in early February 2018, Mayotte airport joins the growing list of French, African, Saudi and Asian SafetyCube users.
Release of the newest version of Safety Notes
From February 2018 onwards, all SafetyCube users will enjoy the new design and functionalities of Safety Notes, the app that enables field staff to easily create, modify and send notifications (ASR, FNE, MSR…) to the safety and compliance manager in order to maintain compliance. Safety Notes is part of the SMS solution SafetyCube, saves time and significantly improves safety and compliance procedures as well as working comfort.
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AirsideWatch is a non-intrusive solution that provides traffic controllers, pilots and operators with objective, specific and updated information concerning runway braking conditions thanks to RADAR data. It was announced as long ago as February 2017 that Paris Orly airport will start using AirsideWatch from beginning of 2018. The solution has also been implemented at one major airport in Asia for a study which aims at reducing the congestion.
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NEWS
Bluebox builds customer base and launches first IFE Platform for passengers with sight loss Bluebox and Virgin Atlantic launch first fleet-wide accessible IFE Platform for passengers with sight loss Bluebox Aviation Systems Ltd. has launched an accessible IFE (aIFE™) platform which took to the air with Virgin Atlantic on 1 December 2017, entertaining passengers with visual impairments aboard flights serving destinations across North America, the Caribbean, Africa, China, India and the Middle East. This makes Virgin Atlantic the first global airline to make IFE accessible for passengers with sight loss across its entire fleet. Bluebox worked closely with long-standing customer Virgin Atlantic and representatives from The Guide Dogs for the Blind Association (Guide Dogs) in the development of the platform to ensure that both
the airline’s and users’ needs were met. Through Virgin Atlantic’s relationship with the charity, Bluebox was introduced to a group of individuals with a range of visual impairments and who worked closely with Virgin Atlantic and Bluebox providing input and feedback through the development process. At the end of the development, one user commented that what they liked most about the platform was: “First, that you asked us for feedback, and second, that you updated it based on our recommendations — you really listened to us.” “We distilled the most critical elements of our Bluebox Ai IFE platform into a simple design that someone with sight loss can easily and consistently navigate, enriching this with additional background
functionality,” said James Macrae, CTO, Bluebox Aviation Systems Ltd. and contributor to the IFE Accessibility Working Group (ACCESSWG) of the Airline Passenger Experience Association (APEX). “For example, rather than using a traditional screen reader function to read out on-screen text, information like film synopses are read out after a single tap of the film title. By putting these in the background, we kept the interface uncluttered and simple to navigate, but still providing information to help the passenger choose their selection.” Controls and menus are easy to detect and navigate for different types of sight loss and there is support for multiple languages, closed captions, and audiodescribed content. Read the full story on Aircraft IT Website
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“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 22
NEWS
Bluebox Wow flying with Solaseed Air
Solaseed Air Inc., a leading Japanese regional carrier, has deployed Bluebox Aviation Systems’ portable wireless IFE system — Bluebox Wow — across its fleet of Boeing 737-800s. Operating from Tokyo’s Haneda airport and across Japan, Solaseed Air operates a fleet of 12 Boeing 737-800s, all of which are flying with Bluebox Wow. “We’re honoured that Solaseed Air has selected Bluebox Aviation Systems as a partner in the development of their new IFE service,” said Kevin Clark, Chief Executive Officer, Bluebox Aviation Systems Ltd. at the end of November 2017 announcement. “IFE is evolving rapidly — no longer is it just a service to entertain passengers, but a channel for revenue generation, an important factor for any regional or low-cost carriers, which have not traditionally offered IFE.” Bluebox Wow provides wireless content streamed to passenger devices in any aircraft cabin, offering up
to 1.6TB of content including film, TV, audio, games and other digital media. The system is designed to support advertising, inflight shopping, and payment processing options, which make it an ideal platform for generating ancillary revenue, whether the IFE service itself is offered as a free or charged service. With a remarkably low cost of ownership, Bluebox Wow is a discrete, portable, lunchbox-sized unit. Stowed in overhead lockers, each box’s single swappable and rechargeable battery offers 15 hours of streamed content to 50 passengers. Read the full story on Aircraft IT Website
Bluebox Wow to be deployed across Cobalt fleet
At the end of January 2018, Cobalt Air signed a 3-year agreement with Bluebox Aviation Systems Ltd. for the deployment of Bluebox’s portable wireless IFE platform — Bluebox Wow — across the airline’s fleet of Airbus A319-100s and A320-200s.
“As we make the rapid transition from low-cost to full-service carrier, we recognise the role that delivering a high-quality inflight entertainment experience has to play,” said Andrew Madar, Chief Executive Officer, Cobalt Air. “Bluebox Wow enables us to do this quickly and cost-effectively, and with virtually no disruption to our service, which would have happened if we’d attempted to implement a fitted system. The power and capabilities of Bluebox Wow are very impressive.” “As an award-winning start-up airline, Cobalt’s commitment to delivering service innovation is already well recognized,” said Kevin Clark, Chief Executive Officer, Bluebox Aviation Systems Ltd. “We’re delighted — not only to welcome Cobalt to our growing customer list — but that our own awardwinning Bluebox Wow was selected to be part of their on-going innovation, delivering an exceptional IFE experience for passengers across Cobalt’s rapidly expanding route network.” INTERACTIVE Click here for full product details
Fly into the future Now is the time for airlines of the world to eliminate the paper tech log. Isn’t it time you consigned paper to the bin? Start your future today: +44 (0)333 888 4044 www.conduce.net • info@conduce.net Conduce HPH 0915.indd 1
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Jeppesen Mobile FliteDeck VFR adds new South African coverage areas Enhanced app features and functionality increase efficiency for private pilots
At the end of January 2018, Boeing, through its subsidiary Jeppesen, added new chart and navigation data coverage areas in South Africa for its leading iPadbased Visual Flight Rules cockpit application for private pilots — Jeppesen Mobile FliteDeck VFR. “The addition of South African coverage areas opens new geographical flying territories for users of Mobile FliteDeck VFR and expands our global general aviation presence with this strategic market,” said Tim Huegel, director, Flight Deck Solutions, Boeing Global Services. “We also have added capabilities for Mobile FliteDeck VFR that are based on pilot input, to improve the VFR flying experience and enhance access to essential flight information on the ground and in the air.” New VFR-based data coverage areas include South Africa, Lesotho and Swaziland and are now available as a subscription purchase, featuring identical charting and navigation capabilities of other global coverages. Jeppesen Mobile FliteDeck VFR simplifies complex procedures and presents critical flight information and real-time data that is uniquely displayed per the preference of the pilot. To enhance flight safety, new Instrument Flight Rules (IFR) approach and departure corridor overlay data has been added to Mobile FliteDeck VFR, including more than 100 in Europe, which increases in-flight situational awareness. Other recent enhancements include automatic flight logging and flight track recording, designed to simplify the flight recording process for pilots. Improved iCloud synchronization provides better access to data and bi-weekly Jeppesen NavData updates provide more timely and current navigation database information. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 24
NEWS
OpenAirlines awarded runner-up prize at CleanTech Open Global 2018 At the beginning of February 2018, Cleantech Open, the accelerator of early-stage cleantechnology companies, announced the winners and runners-up of the Cleantech Open awards for its Global Ideas competition. Less than two months after the international event ‘Tech For Planet’ that brought together the most innovative tech entrepreneurs fighting climate change — initiated by French President Emmanuel Macron — France shone once again by placing OpenAirlines on the podium of the largest international Cleantech Startup Competition. The event was held in Los Angeles from 28 to 30 January 2018 during Global Forum. “The Cleantech Open Global Competition supports and encourages cleantech startups’ R&D efforts that are renewing the way to respond to the societal upheavals in the field of business management, natural resources, and ecosystem preservation. The results of OpenAirlines and Alertgasoil demonstrate the quality of innovation made in France,“ commented Pierre Nougué and Oliver Duverdier co-founders of Cleantech Open France. Already awarded several times in France and beyond, this large media exposure in the global cleantech ecosystem and in front of American decisionmakers will help shape the future of the company by introducing their unique fuel savings solution SkyBreathe®, to all American’ airlines. The American region has shown an interest in achieving its goal for more efficient air travel. “Because fuel is their biggest single expense — 33% percent of operating costs — improving fuel efficiency is one of the greatest challenges for all airlines. The only hope for winning the battle against climate change is through greater operational efficiency, an issue that is easily solved with the SkyBreathe® solution.” Concluded Alexandre Feray Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MARCH-APRIL 2018 • 25
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AVION EXPRESS to implement the Paperless Flight Bag™ EFB Platform In late January 2018, Avion Express was pleased to announce that it has signed an agreement with Copenhagen based EFB Software Platform provider, IFS, International Flight Support, to support the operator’s system with paperless solutions. Looking for ways to increase efficiency, Avion Express has selected Paperless Flight Bag™ solution provided by IFS to strengthen operational information exchange processes among the company’s IT systems and to raise the level of operational awareness between crew members and its headquarters. The Paperless Flight Bag™ software solution is a new standard for high quality modular EFB architecture, offering a unique degree of customization options that reflects each operator’s preferences. The first phase of implementation will include integration with: · Operations and Crewing system; · Maintenance planning system; · Flight Planning system; · Safety Management system; · Document Management system; · Terminal/Enroute Charts system. Additional modules that will be implemented include, but are not limited to: Flight Log, Mass and Balance and, ATC/ATIS Note Taker, Electronic Operational Flight Plan module. Olegs Krisovatijs, Avion Express Vice President Production, said, “We are convinced that the implementation of the IFS Paperless Flight Bag™ solution will reduce post flight data processing time, as well as increasing data input accuracy across the systems. This is a valuable addition to our current solution provided by Airbus FlySmart performance applications and eCharts by Navblue for terminal and enroute charts.” Avion Express is the largest airline in Lithuania and the largest narrow-body wet-lease operator in the world. During 2017 Avion Express was operating 16 Airbus 319/320/321 aircraft. The operator fully intends to have the system up and running on its entire fleet by May 1st, 2018. IFS – International Flight Support is an innovative and experienced supplier of iOS and Windows 8/10 based EFB Platform solutions developed exclusively for the aviation industry. The company has a full 16 years of operational experience providing in-cockpit calculation and data registration solutions to airlines, business aircraft operators and military users. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 26
NEWS
Airline and Aerospace MRO and Flight Operations IT Conference, Miami, 13 and 14 March 2018 The Airline & Aerospace MRO & Operations IT Conference is the world’s only event to address the key issues relating to the development of IT and it’s key use for aircraft maintenance and flight operations. It provides one-stop solutions for airlines, aircraft operators and Independent MROs, in just two days to discover more about how new technology can streamline and increase their operating efficiency as well as reduce costs dramatically. The conference provides 3 great opportunities: · Software Demos: A large exhibition area allows airlines, aircraft operators and MROs the opportunity to try out and demo the major software and hardware systems from the world’s leading vendors. The solutions you will be able to demo include: MRO/M&E: Fully integrated MRO / M&E systems, ERP Integrated Software, Paperless Systems, Supply Chain Management Solutions, Digital Documentation Management Solutions, Paperless Manuals, Documentation Scanning Solutions, Mobile/Tablet solutions for the Hangar, etc.; Flight Operations: Digital and Paperless Solutions for the Flight Deck, EFB, ETL, Flight Planning Systems, Fuel Management / Efficiency, Aircraft Connectivity, Crew & Scheduling Solutions, Load Management, etc. [[HYPERLINK “http://www.aircraft-commerce.com/conferences/Miami2018/ Exhibitors.asp”]] Click here for a full list of exhibiting IT vendors and to learn about the software you will be able to demo at the conference. 50+ IT and hardware vendors are exhibiting their Solutions in 2018! · Agenda of Presentations: A 2 day agenda of presentations, given by industry experts and the IT users themselves, will discuss the latest key issues and trends in this rapidly developing sector of the industry. Case studies, vendor showcases and interactive workshops are included to ensure that delegates receive key, varied and fresh information. · Network with your peers: 250+ key executives from airlines, operators, MROs, OEMs, IT Vendors, Regulators and Consultants from across the Americas zone and beyond will be in attendance allowing for exceptional networking and the exchange of ideas. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 27
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CASE STUDY: SMARTLYNX
An iPad EFB Project at SmartLynx Airlines Steinar Sveinsson, EFB Project Manager, SmartLynx Airlines and Jens Pisarski, COO, International Flight Support outline the successful iPad EFB project at SmartLynx
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 28
CASE STUDY: SMARTLYNX
I
n this article, we’re will look at one of the key topics of the day, connected systems. We’ll do this by sharing SmartLynx’s experience connecting all of their systems through their EFB solution. But before that, some background information on SmartLynx to set the scene.
SMARTLYNX
As at the time of writing, SmartLynx’s fleet included 13 aircraft on two AOCs (Air Operator’s Certificates) in Latvia and in Estonia. The Latvia fleet has 7 A320 and 1 A321 aircraft with a further 5 A320s based in Estonia. The Latvian fleet obtained EFB (Electronic Flight Bag) approval in September 2014 and ETL (Electronic Tech Log) approval in August 2017 while, in Estonia, the EFB approval came in January 2015 and the ETL was also approved in August 2017. The
two parts of the airline operate together for training, including training pilots on the A320. Three further aircraft will be added to the fleet during 2018, bringing it up to 16. SmartLynx is an ACMI (Aircraft, Crew, Maintenance and Insurance) service provider with an impressive customer community. The operation complies with EASA AIR-OPS-1 and IOSA (IATA Operational Safety Audit) as well as being EASA Part 145 approved. Competences include ad hoc wet lease, long-term wet lease and full charter operations. SmartLynx offers Cabin Crew conversion training, can issue CC (Cabin Crew) attestation and holds dangerous goods, low visibility on take-off and CAT2, CAT3A landing approvals. It also flies an extensive route system on its own account (own flight numbers) as the map (figure 1) illustrates and if all the flights undertaken for other airlines are included, it can be seen in figure 2 that SmartLynx aircraft and crew fly over most of Europe and some of the Middle East plus a Vietnam operations not on this map.
International Flight Support, the main subject for this article. The Airline Management System is Aviolinx RAIDO while Air Support PPS is the Flight Planning System, Navblue monitors performance and charts are Jeppesen Jepp FD-Pro. HubMobile supports the Document Library and Conduce eTechlog8 is the electronic techlog (ETL). The maintenance system is Commsoft OASES, MINT is the Training management system and AeroCloud is used for cosmic radiation calculations.
SMARTLYNX’S EFB
But it isn’t so much about the several systems in the EFB suite themselves as how they are connected that contributes to the EFB’s effectiveness (figure 3)
Connectedness
EFB data flow chart. IFS - PFB™ Paperless Flight Bag
Smartlynx Area of Operation 2016 MEL Item OASES to Ipad
Navtech Performance
FIGURE 3
Vietnam Operation missing from this map.
FIGURE 2
SYSTEMS USED BY SMARTLYNX FIGURE 1
Like all airlines, SmartLynx has a range of systems to deal with various aspects of the business. The EFB at SmartLynx is the Paperless Flight Bag™ from IFS, AIRCRAFT IT Operations • MARCH-APRIL 2018 • 29
The IFS Paperless Flight Bag™ is an integrated and fully interfaced EFB platform solution which delivers the software for the aircraft with one or multiple modules as well as the ground based Back-Office system with integrations to multiple systems such as Maintenance, Flight Planning, Performance, Scheduling, etc. With the database, the EFB can manage all data flows into and out of the EFB system — a controlled environment in which the user can support the airline with any needs they have from the ground or in the aircraft. Some of the
CASE STUDY: SMARTLYNX
updated and from there it will give the pilot the latest information. Hub Mobile (a stand-alone app) is the document library where the manuals are kept. All of this is pushed to the iPad from where the data goes back to the Maintenance Control System and from there back into the EFB system as status information.
MEL items These MEL items warrant a closer look (figure 5).
MEL items
Oases – PFB™ - iPad
RAIDO – Oases. Interface feeding flight schedule (OASES = Maintenance System) Oases - PFB™ – Pilot iPad. Interface feeding MEL items MEL Item OASES to Ipad
modules available in the Paperless Flight Bag™ can be seen in figure 4. Flight Planning & Load Systems
Take-Off Performance Integration to Service Vendor
iOS or Win 8/10
Scheduling & Crew Planning Systems
IFS PFB™ Back-Office Platform
Maintenance Systems
Flight Data eReports
3rd Party Document CMS/Edit Systems
(data + report formats)
ECTM + SMS Systems Engine Systems
FIGURE 4
As an integrator, IFS with its Paperless Flight Bag™ does not provide any of the back-end system services but imports and integrates all data from/ between partner systems and fills it into the work flow on the EFB. Looking at the solution implemented at SmartLynx, the information is pushed to the pilot’s iPad through the interface that feeds the systems with data from IFS. From there, the Jeppesen Charts system auto-loads departure, destination and alternate airports, and plots a route using the EFB; this is a feature that pilots particularly like. Also, Navblue works as the online performance calculator. The maintenance Control System is OASES which also has online access to open MEL (Minimum Equipment List) items. Before SmartLynx got an eTechlog, the status of MEL items were just as put into the Maintenance Control System but, with the eTechlog online, OASES is immediately AIRCRAFT IT Operations • MARCH-APRIL 2018 • 30
FIGURE 5
RAIDO feeds flight schedules to OASES from where it goes to the pilots’ iPads. The pilot has simply to press the ‘Aircraft Status’ which will show him the latest status for MEL items.
Charts There is a button on the display which, when pressed, will deliver the charts (figure 6) for the departure and destination to the pilot, from which he can plot the route.
CASE STUDY: SMARTLYNX
IFS - PFB™
JeppFD-Pro Interface
Press button. Jeppesen auto load from PFB to Jeppesen (JeppFD-Pro) Preparing charts for departure, destination, alternate airport and plotting planned route flown.
FIGURE 6
Crew information and General Declaration The interface is used to feed flight deck crew information from RAIDO to PPS Flight Log, including
Pilot in Command (PIC), First Officer (FO) and Additional Crew Member (ACM). It‘s managed through the Ops system where crew planning is undertaken. The PFB™ EFB matches the flight with data from the Ops system to check if there is a match with crew information (the crew is already shown on the EFB). That is useful for the pilot because he’ll see the crew’s full names with their three letter codes. This connection led to another because, with a full name and a three letter code, a connection can be made to create a General Declaration (GenDec). The standard procedure is for the crewing department to create a GenDec and send it somewhere to be printed but once in a while, you end up in a place, especially in an operation like SmartLynx, where there is a GenDec missing. So SmartLynx had IFS build them a button for ‘GenDec’ which, when pushed, will AIRCRAFT IT Operations • MARCH-APRIL 2018 • 31
pre-populate the General Declaration form, connect to the Ops system, grab the data (name, date of birth, passport number…) from all crew members available in the crewing department and put that information on the GenDec form so that the pilot can send to wherever is convenient to have it printed; it’s a nice back-up procedure.
Load Sheet On all flights, the load sheet is prepared by the pilot; it’s not connected to DCS (Data Coding Scheme) systems in the airport because SmartLynx flies for so many customers that it’s never worth the effort to set the uplink to a DCS system. The pilot creates the load sheet on the EFB which is fully OFF-line capable and which takes 25-30 seconds. He signs it and the load sheet goes to a pre-defined list in the back-Office so, when they’re departing from one
CASE STUDY: SMARTLYNX
“The pilot creates the load sheet on the EFB which is fully OFF-line capable and which takes 25-30 seconds. He signs it and the load sheet goes to a pre-defined list in the back-Office so, when they’re departing from one place, it is sent to wherever the customer wants…” place, it is sent to wherever the customer wants in a really easy process. But then we got a requirement from one customer that they wanted to have a type B message sent to their Ops system because their Ops system wasn’t reading the email or the copy of the load sheet itself and they, of course, wanted the numbers into their Ops system. So SmartLynx asked IFS to add the LDM (Load Distribution Message) format to the bottom of the load sheet itself but then had to work out how it could be taken from there and displayed as a type B message. The way this was resolved, SmartLynx asked IFS to pull the load message itself after it has been signed by the pilot and drop it into the airline’s database. Once there, it is processed using a Pentaho transformation engine to a Connector+ from ARINC that can send type B messages; so the load sheet is dropped into the Connector+ Outbox where there is the opportunity to define a call sign and destination. It works well and, at SmartLynx, everything concerning the load sheet is done on the iPad. The pilot completes the load sheet, signs it, a copy is sent to the handling agent and a type B message is sent to whoever wants to receive it. In the final step for the load sheet, the process has to copy generated LDM
files for ARINC using the eHub Connector+ from ARINC. From there, it is an automatic process using whatever settings have been loaded to the system.
post-flight report is signed, everybody gets a copy of everything.
Back end portal
SmartLynx grabs any digital data that can be taken and processed into information. For instance, navigation fees are calculated by the flight planning system, PPS from Air Support, which used to generate a printed report that the airline has used to challenge the navigation fee invoices from Eurocontrol. Now, finalizing the step, we are in a preparation process that will enable information to be automatically sent from PPS to the EFB, processed to SharePoint from where it goes directly to AX/Axapta to challenge invoices and into the Ops system where it will be used to forecast estimated navigation costs. With post flight data, the data goes from the EFB server into RAIDO which is then locked for editing. SmartLynx considers the data as defined by the pilot to be the Master Data: as soon as he has signed it, it will go into the Ops systems and is locked so that all the duty times (figure 7) calculations become the actual data. Also available is the load information, fuel (figure 8), and take-off and landing pilots, to ensure that pilots complete their required number of take-offs and landings and to help manage pilot rotations.
The back-end portal in the IFS solution is also its strength. The focus is usually on what the pilot is doing from the Ops side and, from the company side, users are very interested to use the data that comes after a flight has completed. So, again SmartLynx approached IFS to make it easier to process the data. Now, there is an excellent back-end portal with all the data from which a user can select what they want, download it as a CSV file and then process it. SmartLynx is currently working with IFS to develop a report generator so the back-end portal digital data can be analyzed to detect areas on which the airline can take action and improve processes. The report generator lets the system administrator create any rule using digital data from the portal. Also, warnings and notifications can be emailed based on the rule: if someone is overtankering, putting on too much fuel, they can be notified; equally, if the landing/arrival fuel is less than it should be, an email to that effect can be sent to the dispatcher and to the civil aviation authority (mandatory) so that someone can check why that has happened. The important thing is that the tool allows users to take immediate action.
Digital data
Post-flight report When the post-flight report has been signed, data from the flight is made available on the back-end portal. SmartLynx then sends the post-flight report to the customer with a full Journey Log, a copy of the load sheet and a picture of the fuel slip. Before this all became operational, emails were used for this job, copying in a lot of people which led to emails bouncing back and forth trying to find one fuel slip. Now that doesn’t happen because as soon as the AIRCRAFT IT Operations • MARCH-APRIL 2018 • 32
FIGURE 7
CASE STUDY: SMARTLYNX
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FIGURE 8
eTechlog8 The eTechlog8 from Conduce is the latest approval for SmartLynx: the goal is for SmartLynx to only have a single entry of data for the pilot to minimize the risk of typing mistakes. When the flight is completed and the post-flight report has been signed on the pilot’s PFB™ EFB, there is an interface from the EFB to the Conduce server so that, when the post flight report has been signed, the pilot will be able to refresh the eTechlog and pre-populate all the data that has been generated from the flight into the eTechlog.
OTHER SYSTEMS
In addition to the above, SmartLynx uses several other systems, all referred to above, including Aviolinx RAIDO, Airline Management System, Air Support PPS Flight Planning System, MINT Training management System and Aerocloud for Cosmic Radiation reporting. The interface from RAIDO to PPS flight planning deals with the problem of flight call-sign similarities among aircraft operating in the same area on the same ATO (Air Traffic Organization) frequency giving rise to potential and actual flight safety
“… there is an interface from Aerocloud to RAIDO that will predict the cosmic radiation dose for every flight. When the measured value is available postflight, the file is updated with that actual dose. Crew members have access to these figures through their crew portal…” incidents; the danger of an aircraft taking and acting on a clearance intended for another due to call sign confusion is a common occurrence. So SmartLynx has its flight numbers fed into the flight planning system and linked to the appropriate call signs and the process is reversed in the Ops system where a call sign list is linked to the appropriate flight numbers to check for consistency and accuracy.
Cosmic radiation SmartLynx did not wish to base calculations on a city pair but rather on an actual route flown. So the AIRCRAFT IT Operations • MARCH-APRIL 2018 • 33
flight plans are fed to Aerocloud and PCAire who run it through their engine; there is an interface from Aerocloud to RAIDO that will predict the cosmic radiation dose for every flight. When the measured value is available post-flight, the file is updated with that actual dose. Crew members have access to these figures through their crew portal along with predicted doses for future flights. The effective dose should not exceed 50 milliSievert (mSv) in any single year. (1 mSv = 1000 microSievert (uSv). A warning appears in the rostering system if any of the following limits is exceeded:
CASE STUDY: SMARTLYNX
• 20 mSv (20.000 uSv) — the average maximum dose in 1 year (soft rule); • 50 mSv (50.000 uSv) — the maximum dose in 1 year; • 100 mSv (100.000 uSv) — the maximum dose in 5 years. All of Smart Lynx’s training is logged into Mint to determine that crews are legal (or not legal) to fly based on the most limiting expiry date which is exported to the Ops system. The status is then made available for the crew to see what they need to know: • FCL (Flight Crew License) • MED (Medical License) • ENG (English) • PPO (Passport) • LC32 (Line check) • FC (Master Qualification) • CC (Master Qualification) There is an interchange of information between the Ops system and the training management system so that the crew trainer knows if the crew member is off ill or on vacation. There is also an on-line access for SmartLynx to Sofia Flight Training web portal and, when the SmartLynx Training Coordinator books the SIM (Simulator) and manually enters it into the Training Management system, which can automatically assign the training.
AIRPORT CATEGORIZATION
This is something with which SmartLynx is very pleased because nobody can fly to an airport unless it’s Airport categorized. SmartLynx devised a system whereby, if an airport is put into the Ops system it is checked against a list of airports that are already approved and, if the airport is not approved, an email warning will be sent to the person responsible for categorizing all the airports to which Smart Lynx aircraft fly asking him to categorize that airport and add it to the authorized list. For the pilot, if he is allocated to a flight that he has not flown for the last
year, the system will detect that and send him a link with a briefing of the airport category. He will complete the briefing and, if it’s yes then he’s authorized to fly there but, if it’s no, he will not be able to fly there. If he does that flight within every 12 month period he will not have to go through the procedure again.
MASTER DATA FLOW
The flow chart (figure 9) shows the system and the key function that the Paperless Flight Bag occupies in the system.
STEINAR SVEINSSON
Steinar has 33 year work experience from Icelandair as Duty Manager Flight dispatch, later as Manager Operations Control and Chief Instructor FOO. He’s a busy man now as EFB Implementation Manager for BluebirdCargo, Operations Consultant for Smartlynx Airlines and, now, flight dispatch for AirIcelandConnect along with consultant work for other airlines.
JENS PISARSKI
Jens Pisarski has an Academy Economist degree from the Danish Aarhus School of International Business and has worked the last 23 years within the flight operations software industry, including on establishing Danish flight planning software provider AIR SUPPORT PPS flight planning provider. The Last 5 years Jens has been COO and Partner of IFS, the company behind the Paperless Flight Bag™ software solution.
SMARTLYNX AIRLINES
FIGURE 9
This then is the successful EFB implementation that has added value to the whole SmartLynx software and data environment by providing a central point around which a great deal of what the airline does on the operations side can be linked. We hope it has proved of use for readers to see how this system has worked. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS AIRCRAFT IT Operations • MARCH-APRIL 2018 • 34
SmartLynx Airlines specializes in full-service ACMI (AircraftCrew-Maintenance-Insurance). The airline also has a full charter operation for its home markets in Latvia and Estonia. It also performs flight crew training — SmartLynx ATO is a leading approved airline pilot training company in the Baltic States providing type rating courses for Airbus A320 series.
IFS — INTERNATIONAL FLIGHT SUPPORT
International Flight Support is a Copenhagen based EFB software technology and solution supplier, specializing since 2001 in Electronic Flight Bag software solutions for Stowable, Stowable+Viewable and Mounted EFB hardware classes covering Type A-B as well as Type C software classes. International Flight Support is the creator of the Paperless Flight Bag™ powered by IFS’ flexible software platform and Back-Office solutions which is available for Windows 8/10 as well as for iOS tablets.
Paperless Flight Bag™ The EFB software solution shaped by AIRLINES for AIRLINES
p For iPad and Windows EFB Units p Full range of Software Module types p Fully customized Workflows p Fully customized Modules and Reports p Full Flexibility, Agility and Scalability
About The future of flying is all about customization and increasing efficiency – constantly. We target individual commercial airline needs with Paperless Flight Bag™ modules, customized in beautiful functional design, easily adapted on IPADs and Windows Tablets. Experienced experts make integration into backend airline systems flawless. Our research and development team is always exploring new ways to optimize user experience, efficiency gains and automated data handling. After all - only the sky is the limit when you fly with Paperless Flight Bag™ solutions from IFS.
For more information and references, please contact: Our sales team at IFS – International Flight Support, has been a leading force in commercial aviation software systems for over two decades. We understand your journey and what it takes to go from a traditional paper based or app based solution to a fully integrated and paperless EFB platform solution. We have worked with many commercial airlines always fulfilling the needs and customization requirements that every customer expects.
International Flight Support ApS | Copenhagen Airport Business Center | Petersdalvej 1A, DK-2770 Kastrup | Denmark www.ifs.aero | sales@ifs.aero | Company direct: +45 3346 4600 | Sales direct: +45 3346 4602
CASE STUDY: LUFTHANSA CITYLINE
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Getting the best from a paperless techlog Gerrit Jassnowski, Project Manager Paperless Maintenance, Lufthansa CityLine and Udo Stapf, CEO, CrossConsense share the path to an Electronic Technical Logbook (eTL/eLB) AIRCRAFT IT Operations • MARCH-APRIL 2018 • 36
CASE STUDY: LUFTHANSA CITYLINE
I
n this article we hope to offer readers an overview of Lufthansa CityLine’s implementation of an electronic TechLog. For ease of understanding, we’ll break the whole project into manageable steps but first, a profile of the airline that is the subject of this case study.
• Because of the cockpit size (see above) it should be possible for maintenance staff to finalize documentation without entering the cockpit or interfering with the boarding process or preparation of the flight.
LUFTHANSA CITYLINE
Lufthansa CityLine went into this project with some specific ideas on gains they wanted to realize. These can be seen in the strategic targets set for the project. The first target was to reduce the workload. The old manual system required complaints to be entered into the TechLog by the crew and also entered into the ACARS (Aircraft Communications, Addressing and Reporting System) system for transmitting to the CAMO (Continuing Airworthiness Management Organization). On the maintenance side it was the same with every complaint needing to be written down in the paper book and, later on, entered into AMOS. Either way, every complaint had to be reported twice. Looking at the process from an environmental point of view, it would be in everybody’s interest to save paper and Lufthansa CityLine will be able to save up to 2 tons of paper each year by using an electronic TechLog. Also, in the old system, the hard copies were sent to a scanning center for conversion into a PDF format for archiving. Lufthansa CityLine wanted the new solution to eliminate both the hard copy papers and the need for a separate electronic archive and the costs of these processes can be nearly eliminated by using a wholly electronic solution. Especially on the maintenance side there has always been a gap in the transfer of data into the AMOS System, so aircraft status on the CAMO side in the system was not really up-to-date. Also, one obvious reason for using an electronic solution is the elimination of human errors such as readability or mismatches. The problems with unreadable
Lufthansa CityLine is a wholly-owned subsidiary of Deutsche Lufthansa AG serving around 80 destinations throughout Europe and around the world with a fleet of Embraer 190/ -195 and Bombardier CRJ-900; as well as Airbus A340s on behalf of Lufthansa. The airline operates up to 330 flights daily out its Munich and Frankfurt hubs. The home base is located in Munich and together with the line station in Frankfurt and the base maintenance location in Cologne about 2200 employees work for the company. Every year, Lufthansa CityLine flies some 8 million passengers.
THE eTLB PROJECT
In 2015, at the culmination of a two-year project, Lufthansa CityLine implemented AMOS as its main MRO system. After some adjustments and with the stabilization of the system, the airline decided that it was the right time to replace the traditional paper Technical Logbook with an electronic solution. But, before anything further steps were taken, some minimum requirements were established. • Because of the small cockpit size on current aircraft, compatibility with already existing hardware was important. • As Lufthansa CityLine does not currently have in-flight connectivity, the solution had to be one that does not require constant connection to ground. • It clearly made sense that, as AMOS was by then the Lufthansa CityLine MRO system, any eTechLog solution must be able to interface with AMOS.
STRATEGIC TARGETS
“Because of the small cockpit size on current aircraft, compatibility with already existing hardware was important” • Processes around the TechLog at Lufthansa CityLine are optimized around short flights and short turnarounds so the new eTechLog had to be able to be integrated with these approved and proven processes. • Because all operators within the Lufthansa Group are considering electronic TechLogs, the solution would have to be one that could be used across the whole Lufthansa Group. • Any solution would have to be easy-to-use for pilots and maintenance engineers; intuitive and able to be used without extensive training to open and close complaints. • The solution should be compliant with EASA regulations. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 37
CASE STUDY: LUFTHANSA CITYLINE
support). One further key point is that CROSSMOS was seen to be compatible with Lufthansa CityLine’s proven and approved TechLog processes.
INSTALLATION
Next, the airline checked the possibility of integrating the eTLB into the existing EFB infrastructure (figure 1) to avoid having to install additional hardware in the cockpit.
“…one obvious reason for using an electronic solution is the elimination of human errors such as readability or mismatches. The problems with unreadable documents will be familiar…” documents will be familiar to readers. One objective was to improve data quality by loading complaint templates into the system so that, for example, an ATA chapter would be pre-built by use of mandatory fields. Documents in the old system were 100% quality checked in the quality department prior to dispatching to the archive whereas that process can also be reduced by use of an electronic solution. And, as mentioned above, the delayed entering of data into AMOS was previously compensated for by a high level of telephone communication which can be reduced with a real-time and up-to-date record of the aircraft status in the system. The new solution has enabled Lufthansa CityLine to reduce the workload in this by half which, in turn, saves up to €250,000 per year.
THE SOLUTION
Taking all that into account, Lufthansa CityLine settled on the CROSSMOS solution from CrossConsense for a number of reasons. First, the system is already in use with a successful two years track record at SWISS International Air Lines. It’s also a system based on standard processes and is flexible which means, for Lufthansa CityLine, Maintenance can connect the devices on the aircraft into the master devices in the back office, creating the opportunity to deal with issues raised without the need to be in the cockpit. Also, CROSSMOS safely complies with EASA regulations and uses the standard AMOS interface (CrossConsense has been working with Lufthansa CityLine for some years, hosts the airline’s AMOS and provides system AIRCRAFT IT Operations • MARCH-APRIL 2018 • 38
FIGURE 1
Currently, the EFB includes 2 fixed laptops installed on each aircraft, each with its own monitor. Crews bring their personal devices into the cockpit which use Windows Surface Pro. On EFB Laptop 1 there is an LTE (Long Term Evolution) router installed that is automatically activated and de-activated according to ground speed. This router establishes Wi-Fi in the cockpit as well as connectivity to the ground server. In addition to this, the crews bring one mobile router to act as a back-up in case of the failure of EFB 1 or its router. And the co-pilot’s personal device is used to update the entire system. Although this EFB infrastructure is not revolutionary, it is reliable with the opportunities for back-ups that were also needed for CROSSMOS. So Lufthansa CityLine decided to implement the CROSSMOS eTLB into the existing EFB infrastructure (figure 2).
CASE STUDY: LUFTHANSA CITYLINE
EFB 1 has also been designated the master for the electronic TechLog. The connectivity and synchronization is established by the fixed and installed router. EFB 2 serves as a back-up and as master in the event of a failure of EFB 1. Synchronization can then take place using the mobile router. Maintenance will connect their devices into the master device through logging in to the Wi-Fi established by the router. And since Lufthansa CityLine has not been using a cabin log for more than fifteen years, all complaints are entered into the technical log book so there’s no need to implement a cabin log book at the outset.
CHALLENGES OF THE PROJECT
EFB and eTLB infrastructure setup eTLB solution : • Use EFB1 as master, connectivity established by EFB1 router • EFB 2 becomes master in case of EFB 1 failure, connectivity established by mobile router • Maintenance connect to eTLB by login into router WiFi of EFB • No cabin device/ logbook
FIGURE 2
specifications of the airline’s requirements were established with the definition of the project plan and set-up of the project team. February saw a kick-off meeting with the whole team, including CrossConsense, and the then current paper TechLog process was compared to the CROSSMOS eTLB process which culminated in a new eTLB process flow. It was also decided how the change management would be achieved through regular meetings and newsletters and, looking to the end of the project, a simple and efficient training program was developed using a short introductory video for cockpit crew, to be available through the EFB at any time; while, on the maintenance side, there was a short training program using CBT (computer based training) and, on the aircraft, through key users. The final step, and still pending at the time of writing, was approval by the authority. The roll-out was originally planned for December 2017 but was postponed to Q1 2018 for two good reasons. That pending approval from the authority is one reason while the other is the need to get the software onto all aircraft EFB systems which has to await the regular EFB updates scheduled for Q1 2018.
PROJECT TIMELINE
Figure 3 shows the project timeline and associated milestones. In January 2017, management approval was given to start the project following which the
FIGURE 3
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 39
The most important challenges have been the implementation of the electronic signature and to get approval for the solution from the relevant authority — the German Federal Aviation Office (LBA). Another challenge was to establish the change management project — employee mind sets and concerns regarding the collection and use of electronic data
CASE STUDY: LUFTHANSA CITYLINE
BUSINESS CASE
The business case on the cost side was based on the investment in the software license and for the operational fees for the software and interfaces. On the savings side, the project took into account the savings on the paper books and the improvement in efficiency for the maintenance engineers as well as the reduced archiving costs. The calculations were very conservative, taking into account items that were, in the event, no longer needed. Even with those higher costs, that cost is projected to be amortized over three years, until early 2020.
PROJECT ORGANIZATION
Every project needs an organization to manage the project and its relations with the wider business. The organization to manage the eTLB project in Lufthansa CityLine can be seen below (figure 4). Project Lead Steering ering Board
Continuing Airworthiness
“The most important challenges have been the implementation of the electronic signature and to get approval for the solution from the relevant authority — the German Federal Aviation Office (LBA).” have to be taken seriously and addressed so that they can use the new system with confidence. And, of course, the new system must remain in compliance with all relevant authorities’ regulations. For Lufthansa CityLine, it was also important to establish and maintain standards within the Lufthansa Group; so, all
adaptations and modifications of the system had to be discussed within the Group. Furthermore, it was important to have a stable and safe process for login and for the signature. Finally, one of the most challenging aspects was completing the project within the tight timeline set. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 40
CrossConsense
Cockpit
Maintenance
Training
Training
IT
Authority A th (LBA)
EFB Admin
Internal Approval
• All affected stakeholders - part of the project team • Training for all key users prior to implementation • Authority involved from the beginning (LBA)
FIGURE 4
It was felt to be important to have all affected stakeholders represented within the project team and all team members continued with their normal jobs as well as the project. In the middle of the project (see figure 4 above) all key users were given training prior to implementation plus, one of the first tasks was to involve the regulatory authority.
CASE STUDY: LUFTHANSA CITYLINE
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Electronic Technical Logbook
“Lufthansa CityLine are one of the first commercial operators in Germany applying for an approval to use an electronic TechLog (eTLB) solution.” GETTING APPROVAL BY THE REGULATORY AUTHORITY
Lufthansa CityLine are one of the first commercial operators in Germany applying for an approval to use an electronic TechLog (eTLB) solution. Another issue that had to be dealt with was that there was a special law in Germany for handling signatures, i.e. replacing a hand-written signature with an electronic
Pilot Client
Cabin Client
Maintenance Client
Shows all the information the pilot needs during the flight including the complaints entered by the cabin and cockpit crew.
Guided Cabin Complaint Entry: Easily select the position of a defect.
Perform all the work necessary, including entering actions, deferrals, closure and CRS data.
www.crossmos.de www.CrossConsense.com FIGURE 5
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 41
CASE STUDY: LUFTHANSA CITYLINE
one. This law was superseded by an EU directive in 2014 and expired on 29 July 2017. Fortunately, Lufthansa CityLine and CrossConsense worked closely together to ensure compliance with the regulations and CROSSMOS was already approved by EASA in relation to the implementation at Group company SWISS International Air Lines. That said, the authorities were involved in this Lufthansa CityLine project from the beginning, discussing the scope of the project. A CAME draft of the new electronic log book was available for the authorities and the LBA came forward with some requirements and comments during the course of the project. Those requirements were taken into account by Lufthansa CityLine and the changes reported back to the authority. In October 2017, CAME (Continued Airworthiness Management Exposition) approval was requested. At the time of writing, a final meeting with the CAMO auditors with a full demonstration of the system to the authorities and the approval were still pending.
THE eTLB PROJECT AT CROSSCONSENSE
CrossConsense took the decision to develop an electronic Technical LogBook in 2013. The developer and solution vendor had been working with AMOS implementations for 15 years but wanted to also develop a CrossConsense product. As a start, about 150 user stories were collected as the basis for workshops with airlines, stakeholders and authorities, at which CrossConsense presented its thoughts, up to that point, on an eTLB solution. Based on the outcome from those workshops, CrossConsense developed a flexible eTLB solution, CROSSMOS, and, in early 2016, the first implementation went live with SWISS International Air Lines. Since then, Edelweiss has gone live with CROSSMOS in April 2017 and contracts to implement the solution
have been signed with other airlines including Air Dolomiti, Deutsche Lufthansa and, of course, Lufthansa CityLine, the subject of this case study. Because of the close affinity between CrossConsense and AMOS, people sometimes assume that CROSSMOS is an AMOS related solution, but it is not. The name CROSSMOS is derived from ‘CrossConsense’ and the word ‘Cosmos’, a term that stands for unlimited possibilities for interfacing. The goal was always to develop a standard software solution; CrossConsense never wanted to have a stand-alone solution for one airline or one customer but rather wanted to develop something that could be used by any customers. The developers feel that CROSSMOS can be considered a standard solution because the
development started with 12 airlines and the authorities who participated in the two-day workshops (see above), saw the ideas that CrossConsense had on the subject of eTLB, and contributed their own thoughts to discussions which led to some desirable features being agreed and refined in later monthly calls. The whole development used agile methodology (figure A). There are two main ways to develop software. The ‘Waterfall’ method is where the developer collects a catalog of requirements, develops the software and presents it to the customer who might say ‘yes’ or ‘no’ — which could turn out to have been a significant waste of resources. ‘Agile’, on the other hand, is where the customer (user) participates in the development process with regular involvement and changes during the
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 42
development where necessary — a methodology that anticipates the need for flexibility and applies a level of pragmatism into the delivery of the finished product. With this, there is a very high likelihood of acceptance by the customer, which means a very low likelihood that money will be wasted.
FIGURE A
CASE STUDY: LUFTHANSA CITYLINE
GERRIT JASSNOWSKI
Around CROSSMOS There are a number of functionalities around CROSSMOS but an essential feature is that it does not interfere with a user airline’s current back office; rather the eTLB solution works with the back office supplying data that can be used in a number of ways. So, there is only one source of data for users to maintain. There is a good enterprise service bus (ESB) available which allows users to collect and map data to all back-end systems on the market today. The system currently interfaces with AMOS and with SAP but is able to interface with other E&M systems a customer airline is using. A rule engine is available where users can set-up workflows, perhaps related to a specific issue raised by a pilot but that has a wider application or perhaps to ensure that some data goes to a specific system. Computer based training (CBT) is offered with the solution for pilots, cabin crew and maintenance personnel. Associated apps have also been developed such as ‘Aircraft Status’ where the pilot can see the aircraft status even while he is in the briefing room. And there is an advanced trouble shooting system called ACSIS that can be connected with CROSSMOS and helps users to better manage the aircraft. At the time of writing, SWISS International Air Lines had performed about 120,000 flights using CROSSMOS, of which some 2,360 had had no connectivity so had to use a back-up solution (for SWISS that is a USB stick) for the legal ‘leave data on the ground’ process. That meant that more than 117,000 flights were able to use a regular sync process (98% connectivity reliability) with an average synchronization time of 20 seconds.
Gerrit Jassnowski is Team Leader for Airframe & Systems Engineering with Lufthansa CityLine. He began his career as an aircraft maintenance engineer at Lufthansa in 1990. In 1993 he moved to Augsburg Airways and 1997 to Lufthansa CityLine. In 2014, he completed his bachelor’s degree in professional aviation and became team leader in the MCC. In 2016, he became responsible for implementation of paperless maintenance and ELB and, in 2017, completed his master’s degree in technical management. He now leads the team responsible for aircraft systems and structure for the Lufthansa CityLine regional fleet.
ROLL-OUT PLANNING
LUFTHANSA CITYLINE
The plan at the time of writing was to commence training with the new eTLB solution in Q1 2018 (figure 5) and to receive the final software from CossConsense by the end of January 2018 so that it can be sent to Lufthansa EFB Support Team in Frankfurt. Lufthansa CityLine discussed with their authority a trial using four aircraft over four weeks starting in Q1 2018. There was planned to be a review with the authority after the trial phase in order to get final approval following which the fleet will be activated and move on to the stabilization phase over several months, during which the paper based technical log book will remain on board aircraft as a back-up in case of unforeseen problems. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT
FUTURE AMBITIONS
Although the Cabin Log is not going to be used at the outset there is still an interest in adding that in to the system at a later date. Also, once CROSSMOS is up and running, the Dent & Buckle chart from AMOS will be loaded to the system along with some other technical documents plus there is a plan to improve the use by connecting personal pilot devices. Looking further ahead, Lufthansa CityLine will work with CrossConsense and the wider Lufthansa Group to continue to improve the solution. Finally, Lufthansa CityLine has a project to introduce in-flight connectivity which, when it has been implemented, will also be used for the eTLB. We hope that readers have found this outline of the Lufthansa CityLine eTLB project useful. INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS AIRCRAFT IT Operations • MARCH-APRIL 2018 • 43
UDO STAPF
Udo Stapf is the founder and CEO of CrossConsense, based in Frankfurt, Germany. Since 1990 he has been working in the aviation industry, starting as an aircraft line and base maintenance engineer and AMOS integration specialist. After he completed his degree as a business economist he worked as a logistics manager for a German charter airline until he founded CrossConsense 2002.
Lufthansa CityLine is a wholly-owned subsidiary of Deutsche Lufthansa AG specializing in hub-feeding services for the global Lufthansa network in Frankfurt and Munich. Lufthansa CityLine employed about 2200 people (as of December 31 2017). the airline carried some 8 million passengers. The fleet consists of 50 modern and environmentally compatible aircraft of Airbus, Embraer and Bombardier types.
CROSSCONSENSE
For the last 15 years, CrossConsense has become a known name in the aviation industry especially in the fields of AMOS consulting, support, hosting and operation. In 2012 CrossConsense started to develop — in collaboration with 11 of its airline customers — CROSSMOS, an electronic technical logbook with state-of-the-art methods and technologies. CROSSMOS aims to become the standard electronic TechLog solution and can be connected to other back end MRO systems.
CASE STUDY: PEGASUS AIRLINES
Pegasus Airlines EFB: buy or build?
When Pegasus Airlines wanted a new EFB, the decision was, as Mehmet Akverdi, EFB Technical Admin and Capt. Korhan Celik, Boeing Type Leader explain, to build one that exactly matched their needs
H
aving developed our own EFB program at Pegasus Airlines, we’d like this article to offer readers a glimpse into what we have achieved and how we have achieved it as well as an insight into our EFB and how it works, our aircraft tracker and the dashboard that the whole solution uses for analysis. First of all, though, it will be useful to understand something about Pegasus airlines.
PEGASUS AIRLINES
The 5,000 employees at Pegasus Airlines deliver almost 3,000 flights a week and fly nearly 25 million passengers a year to over 100 destinations, including more than 70 international destinations in 40 countries (see route maps below). With its hub at Istanbul’s Sabiha Gokcen International Airport, Pegasus, founded in 1990, was the first low-cost airline in Turkey and remains the fastest growing. The business was acquired by ESAS Holding in 2005 and is a purely private company with the largest fleet in the region.
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 44
CASE STUDY: PEGASUS AIRLINES
critical to navigational safety were stored in aircraft cockpits and, with a weight of up to 50 kilograms, they added to fuel burn plus every update had to be made manually at the cost of increased workload and higher expenditure — paper, printing and copying costs. EFB improved in-flight efficiency for Pegasus, coupling the EFB software with the Panasonic Toughpad FZ-G1 10” tablet which has EFB certification and has been proven to withstand impact, water, dust, vibration and extreme temperatures, with a screen that can be read in direct sunlight.
PEGASUS INTERNATIONAL ROUTE NETWORK
As well as the named brand itself, Pegasus also has two subsidiary airlines: iZair, based in Izmir, Turkey and AirManas, based in Bishkek, Kyrgyzstan. Pegasus flies 43 Boeing 737-800NG plus 24 Airbus A320, 12 –CEO and 12 –NEO types; Pegasus was launch customer for the A320-NEO. iZair has seven B737-800NG and AirManas has two B737-800 plus one B737-400. In addition to the current 77 strong fleet across the businesses, a further 65 Airbus A320s are on order so that, by 2023 we expect the fleet size to exceed 150. For a number of reasons, we decided to build our own EFB at Pegasus and, at the same time, we built an aircraft tracking system so that the airline can know where all its aircraft are at any time.
EFB AT PEGASUS
PEGASUS DOMESTIC ROUTE NETWORK
In 2015, Pegasus with Panasonic launched the electronic flight bag (EFB) project; a digital system that helps to create, manage and store the documents that pilots need during a flight. Before Pegasus had any sort of EFB, paper documents AIRCRAFT IT Operations • MARCH-APRIL 2018 • 45
FIGURE 1
The journey to today’s EFB
The Pegasus development and implementation team worked for more than a year to create a unique user-friendly system. In fact, the airline had been using EFB applications since 2009 (figure 1) when we started to use a laptop in the cockpit before take-off and after landing but not enroute. Following the arrival of Cloud technology and tablets we started to use tablets in our cockpits with the introduction of the new solution. With Windows OS and Cloud technology we now enjoy a near flawless package that has become indispensable for all flights. We did look at EFB software from different vendors but we feel that EFB needs to be an integrated system, not just software (figure 2). Also, while off-the-shelf
CASE STUDY: PEGASUS AIRLINES
“Once we had decided to build our own EFB, we worked very closely with the pilots as a result of which, the development team understood what the pilots thought and got a better understanding of the limitations in the software.” solutions might well take pilots’ views into account, they cannot involve them either as early or in as much depth as Pegasus was able to do when developing its own EFB solution. Once we had decided to build our own EFB, we worked very closely with the pilots as a result of which, the development team understood what the pilots thought and got a better understanding of the limitations in the software. Our requirements were limitless but the pilots enabled us to prioritize in a way that would support them. The team also learned in detail what the pilot was doing in the cockpit and what they needed.not a software! EFB is an integrated system,
performance indicators (KPIs) and our aircraft from the administration using the Pegasus Dashboard and Aircraft Tracker.
performances, weight & balance, snowtam decoder, documentation… and one further module will be added, terminal live map. Furthermore, there are a lot of important things such as electronic signature, mass and balance calculations, electronic flight folders, technical log, and Operational Flight Plan (OFP). We now carry only the QRH (Quick Reference Handbook) as paper on aircraft.
PEGASUS DASHBOARD
In figure 3, you can see the Pegasus EFB Main Page…
MDM PEGASUS CHARTS
Dashboard
Aircraft Tracker
FIGURE 2: EFB IS AN INTERGRATED SYSTEM, NOT A SOFTWARE
Our solution includes an administration with a lot of ‘workers’ in our Cloud system who deliver service 24 hours a day, seven days a week. We can also manage the tablets on the aircraft from our administration using mobile device management (MDM). Furthermore, we can monitor and follow our key
FIGURE 3
… with the various modules for pilots to use for flying efficiently and economically. The chart program is Pegasus Navigation and we include with our charts visual approach, engine out procedures, etc. There’s also handling information, take-off and landing AIRCRAFT IT Operations • MARCH-APRIL 2018 • 46
TERMINAL LIVE MAP
CASE STUDY: PEGASUS AIRLINES
automatically. Dispatch calculations can be made within ‘landing performance’ and there is also a capability for In-Flight calculation. It’s possible to add MEL (Minimum Equipment List) and CDL (Configuration Deviation List) for the aircraft before the flight plus take-off performance, calculate maximum take-off weight, assume temperature, etc. Also there are engine out procedures charts plus SID (Standard Instrument Departure) calculations — if the pilot selects SID, this module will offer the pilot the variance for using one engine out or SID procedure. FLIGHT PLAN SCREEN
MODULES — PEGASUS EFB
Looking more closely at our modules, here are a few specifics.
Flight Module There is an electronic version of the OFP, the eFlight Plan, as well as an eLoad Sheet and eTrim Sheet plus an eVoyage Report. Also, pilots can ‘order’ fuel before they go to the aircraft so that, by the time they arrive onboard, the fuel is loaded and even if the pilot remains in the cockpit between flights he can still use this facility.
Documentation Module
We have established a good specification for our pilots with a Versioning System and a High Speed PDF Viewer, plus we are publishing documents based on Airport or Aircraft so pilots can access the documents easily on their tablets.
Performance Module Performance modules include take-off and landing performance, and weight & balance. This screen supports mixed fleets and we can show all performance calculations on the same page. There’s also live weather with the information filled
TAKE-OFF PERFORMANCE SCREEN
Handling Module
The EFB offers handling information for pilots on approach and information about airports, with access to airport related memorandums as well as information about contractors and suppliers. After the implementation, those essential EFB applications could be accessed more easily. Past flight plans were time consuming to prepare and approve whereas, with the new system, flight plans
can be received through the system, be approved and then returned; all electronically. Performance calculations crucial to flight safety are also completed through the system and their accuracy (planned versus actual) can be monitored during the flight. Pegasus cockpits are now free of those heavy documents clearing cockpit space for the manuals that are mandated by the civil aviation agency and to keep important reference documents within easy reach.
BENEFITS
As a result of this program, Pegasus Airlines has gained some tremendous benefits in terms of safety, regulatory compliance, pilot workplace quality and, not to forget, savings. The new system decreases the pilot’s workload and saves time by supporting faster aircraft turnaround times which is a very important benefit for a low cost airline such as Pegasus. Increased pilot efficiency has been another benefit gained from the new system with pilots focusing on their flight rather than on maintaining/completing the documentation or making calculations. And a further benefit has been improving onboard safety and efficiency of flying. This EFB solution pays its way as can be seen from the savings detailed below. Using the application we are able to track ground and air traffic movements live and in real time as well as follow our KPIs using the Pegasus dashboards. Readers will understand when we say that any aircraft sitting on the ground is losing money; so one of our key objectives was to keep the aircraft flying.
“The new system decreases the pilot’s workload and saves time by supporting faster aircraft turnaround times which is a very important benefit for a low cost airline such as Pegasus.” AIRCRAFT IT Operations • MARCH-APRIL 2018 • 47
CASE STUDY: PEGASUS AIRLINES
Pegasus (at the time when the new EFB was being developed) was achieving ten to eleven hours utilization per day but our aim was twelve hours. However, first we had to give the flight crew the right tools to improve safety and to reduce the workload, and to give them the time so that they could be faster when on the ground. Our standard turnaround time was 35 minutes, which we aimed to improve down to 25 minutes, towards which end our calculations now show we are achieving that, especially in Istanbul. We feel that the program and the new EFB has achieved its objectives and that users are all happy with improved revenue and profitability: aircraft are flying more with 12.4 hours utilization at the last count. Using the dashboards, the airline management and board can see how much things have improved (and how much money we are making). The Pegasus’ EFB project using the Panasonic Toughpad, stands out as a comprehensive cockpit software solution including tablet mounting, database, data connectivity tools, MDM, modules and support. It allows pilots to focus and work more carefully; pilots using EFB are kept up-to-date with quick and easy version based updates, and several applications can be run at the same time. When the flight map is open, the pilot can examine other documents, make take-off calculations and dynamically monitor runway conditions using Dynamic Runway to easily navigate to parking areas using the airport moving map. All necessary updates are delivered to the device online and no time is wasted trying to locate information among hundreds of documents. As well as the fuel saving from less weight in the cockpit, the EFB also supports low engine take-off to further reduce fuel burn. Overall, using the EFB has saved Pegasus €135,000 per plane per year (2016 figures); totalling around €11 milion savings a year.
MEHMET AKVERDI
In 2013, After graduating with honours in Avionics and Industrial Engineering, Mehmet started to work as aircraft performance engineer in Pegasus Airlines. He now has four years’ experience with Electronic Flight Bag (EFB), performance engineering, business intelligence and IoT (Internet of Things) systems in the airline industry. He has undertaken work related to aircraft performance engineering, software development, system integration, performance-based navigation and EFB solutions.
CAPT. KORHAN CELIK DOCUMENT VIEWER
SUMMARY
To close, readers can look at the following demonstration: http://bit.ly/Pegasus-EFB-Demo The program and development were still live at the time of writing with feedback emails through the EFB system on whatever topic the pilots wished to raise and the team could reply at any time; but more importantly, they could address whatever issue had been raised to improve the solution. As pilots work with the EFB modules, they can leave evidence of their completion of each stage and, once the flight has finished all of that information is transferred to a PDF file, a copy of the OFP. So if somebody wants to see what happened or the civil aviation authority wishes to inspect a flight, they need only to check the PDF file — there is no need for Pegasus to store a load of paper. It’s all in the servers and can be accessed anywhere at any time. All approvals remain as before but in electronic form plus, to meet EASA regulations, the system records who will be flying and who is monitoring the flight. We hope this has given readers an insight into the EFB that we developed for ourselves at Pegasus Airlines using the Panasonic Toughpad. Readers can visit www.pegasusefb.com website for more details. AIRCRAFT IT Operations • MARCH-APRIL 2018 • 48
Capt. Korhan Celik is assistant Fleet Manager of Pegasus Airlines. He has been involved in simulation and software projects simultaneously together with his flying career exceeding two decades. During realization and finalization of the EFB project in Pegasus Airlines, he contributed to the development phases of ‘electronic load and trim sheet’ and ‘electronic flight plan’ through EFB.
PEGASUS AIRLINES
Pegasus Airlines is a Turkish low-cost airline headquartered in the Kurtköy area of Pendik, Istanbul with bases at several Turkish airports.
PANASONIC TOUGHPAD FZ-G1
The fully rugged Toughpad FZ-G1 tablet with Windows 10 Pro sets the new benchmark for outdoor viewable tablets making it ideal for field workforces in outdoor scenarios. With its multitouch display and digitizer pen, and flexible configurable ports, this device can be used to view high definition documentation and images in the field whilst benefitting from connectivity options to ensure data is always available when needed. The flexible configuration port gives users the legacy port options they require in a compact, fully rugged and lightweight form factor. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
AIRCRAFT IT Operations: Column
THE WORLD ACCORDING TO IT & ME!
Moving forward with a tablet EFB program David B. Abbott, Director of Business Development, Avionics Support Group (ASG)
E
veryone has seen and agrees that tablet devices (whether you choose an iPad, Surface or Toughbook) have changed the airline industry for good. The major questions now are deciding how to start your EFB program and how to get the most from it. As an analogy, let’s look at today’s parents who are teaching their children how to swim. Most choose to put ‘water wings’ on their kids to introduce them to the pool. There is nothing wrong with this approach. The good news is that the child learns there is nothing to be afraid of in the water and that the pool is actually a really fun place to be. The bad news is that no child can learn how to swim properly while wearing water wings. They must shed the water wings and start from scratch. Now we look at an EFB program. A lot of airlines are starting their program by using a suction cup mount or some other home-grown
mounting solution. This approach is fine. The good news is that it’s cheap and lets Flight Ops prove to management and finance that a tablet device can be used as a successful EFB device. However, the bad news is
that this is the end game, just like water wings. A long term, successful EFB program requires the ability to add power to the tablet and to be able to tap into the data busses on the aircraft to support more complex
tasks like communication, weather and own ship position. This cannot be achieved with a suction cup or other temporary mounting devices. The airline must scrap this first implementation and start over with a dedicated STC mount, power and cradle. The question is this: Do we start with a cheap suction cup as a temporary solution or start with a more solid foundation on which we can build a more robust EFB program? With our in-house FAA DAR / DER as principles of the company, we at Avionics Support Group (ASG) believe in doing things right the first time and that there is no reason to throw good money after bad. You can only build a great house once you have first built a solid foundation. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE FOR ALL FUTURE EDITIONS
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 49
CASE STUDY: LUFTHANSA CARGO
Using a modern wind uplink
Lufthansa Cargo uses weather information to improve fuel efficiency: Bjorn Ostertag, Head of Punctuality and Fuel Management shares the project
AIRCRAFT IT Operations • MARCH-APRIL 2018 • 50
CASE STUDY: LUFTHANSA CARGO
LUFTHANSA CARGO
The airline has about 4,500 employees and a fleet of 17 aircraft — 12MD11F and 5 Boeing 777F — serving over 300 destinations world-wide. The business turnover is roughly €2.1bn each year with fuel costs amounting to € 259m or 20 per cent of all costs. Given that proportion of costs, fuel efficiency measures have quite a big leverage on the cost structure (figure 1). The mathematics are quite easy: price multiplied by quantity.
“… it’s important to focus on the quantity of fuel consumed which is where the value of fuel savings can be realized. That can be both in increased fuel efficiency leading to reduced costs and, because less fuel is burned…” FUEL CONSUMPTION AND COSTS
Of course, the price of fuel can hardly be influenced by the airline so, instead, it’s important to focus on the quantity of fuel consumed which is where the value of fuel savings can be realized. That can be both in increased fuel efficiency leading to reduced costs and, because less fuel is burned, it also reduces CO2 emissions. Lufthansa Cargo takes an overall view across six different fields where we try to find measures to be implemented and steadily improved on year-by-year (figure 2). Fuel efficiency measures are mainly related to six areas ñ
L
ufthansa Cargo (LH Cargo) has recently conducted and implemented an interesting trial and project involving a modern wind uplink solution. I’d like to share the experience with readers looking at three elements: an overview focusing on fuel consumption and costs in the Lufthansa group; The Aventus Nowcast system at the heart of this project; and the trial and evaluation process undertaken at Lufthansa Cargo, including weather analysis. But first I’ll give you a brief introduction to LH Cargo.
Ground / Handling
Air Traffic Control Flight Operations
responsible for flight planning with many small opportunities to save fuel, so their involvement in fuel efficiency is quite intense. Network might not, at first, seem a major contributor to fuel efficiency but Lufthansa Cargo works with the Network Department who determine block times, ground times; negotiate traffic rights etc. The contribution of Flight Operations is, perhaps, easier to understand with most airlines’ fuel efficiency departments being part of their Flight Operations. Finally, Air Traffic Control (ATC): LH Cargo has a good relationship with German ATC and meets regularly with them to discuss ideas as to how flight operations over German airspace might be improved. These are the six areas where fuel efficiency measures are generated and undertaken and, in figure 3, there are a few examples, without going into too many details, of what they can contribute. Fuel efficiency includes more than pulling the throttle
Fuel efficiency measures have a big leverage on the cost structure Lufthansa Cargo cost structure LCAG Expenses 2016 in m€*
Cost
=
Fees 295
Manpower 428
Fuel is one of an airline’s biggest cost factor
Fuel 259
Lufthansa Cargo Fuel Price Development since 2005 in €
Price
900.0 700.0
Fuel Prices can hardly be influenced by an airline
500.0
x Quantity
Technical Performance
Dispatch
Network
0
300.0 2005
2007
2009
2011
2013
2015
Lufthansa Cargo AG Fuel consumption in 2016:
534.690 t
Reduced Fuel consumption
* Source: F/OL-E 2016
Increased Fuel Efficiency
Prevented CO2 Emissions
FIGURE 1 Lufthansa Cargo│Aventus NowCast Trial @ LH Cargo
Reduced costs
FIGURE 2 Lufthansa Cargo│Aventus NowCast Trial @ LH Cargo
It starts with Ground Handling at the very beginning of the process because Ground Handling will determine the center of gravity (CG) and the trim which, of course, influences fuel consumption. Technical Performance is where the airline’s technical departments find and develop technical measures to improve the aircraft’s efficiency. Dispatch is AIRCRAFT IT Operations • MARCH-APRIL 2018 • 51
FIGURE 3
CASE STUDY: LUFTHANSA CARGO
Morning Arrival Stream) or iSTREAM (integrated SESAR TRials for Enhanced Arrival Management); Paris Charles de Gaulle was the first airport in Europe to trial this, Zurich followed and now Frankfurt is being talked about as the next. EMAS is about the sequence of arriving aircraft, especially in the morning, after the night ban has lifted, which will, of course, have an impact on fuel usage.
Dispatch
Readers will certainly understand what lays behind these fuel efficiency measures.
Flight Operations Calculating the correct cost index is an issue and something that LH Cargo does on a regular basis, individually for each flight — not a flat cost index per month or per city pair. Also, from the IATA fuel book, there are measures such as Single Engine Taxi that can be implemented.
Technical Operations Technical Operations determines the frequency of aircraft washing and engine washing but even something like a fan blade re-contouring can improve the performance of an engine; so the airline decided to do that, even though it’s quite intense work.
Ground Operations We’ve already looked at a couple of measures where Ground Operations can affect fuel efficiency. CG optimization is an important one but also, how
precise is the Zero Fuel Weight (ZFW) prediction — the closer one can get with the ZFW prediction, the better the flight plan will be. LH Cargo also invests in its ULDs (Unit Loading Devices) with lightweight containers and pallets.
Network
Readers might wonder what ‘Traffic Rights’ have to do with fuel efficiency but, for example, if an aircraft enters Chinese airspace, it’s only allowed to enter at a certain waypoint and the airline has to have already secured clearance before the flight period has started so it’s a good idea to negotiate with the Chinese authorities as to which waypoint is the best one at which to enter Chinese Airspace.
ATC This is a very broad field and it’s not only about Continuous Descent Operation (CDO) or ‘Directs’ over certain airspace. Through the SESAR (Single European Sky ATM Research) project, many things are being generated: for example, at the time of writing, there was the project called EMAS (Early AIRCRAFT IT Operations • MARCH-APRIL 2018 • 52
As mentioned above, Dispatch can influence many things. For example: contingency procedure — it’s not only about a 3% or 5% flat contingency and ‘has one protected or not protected?’ It might be better to analyze contingency but that’s not easy because a lot of data is needed; that said, there is the possibility to implement a procedure called Analyzed Contingency Fuel (ACF) and LH Cargo will be the frontrunner here within the Lufthansa Group.
AVENTUS NOWCAST
Having taken an overview of the big picture, I will now focus down on one issue that has been engaging LH Cargo during the past twelve months (at the time of writing) with a trial to get some more precise wind data into the aircraft. The history of this started five years ago when I started to take over the Fuel Efficiency department and heard from pilots that they wanted more precise wind data because there is so much potential in it. It actually took a while before the airline could take that step but in 2016 it was started. LH Cargo does not use data from DWD (the German Weather Service) anymore but uses the wind data from the UK’s Met Office which has the advantage that it works on a 10km grid, as opposed to the 140km grid used by most weather services, and with many more levels, which makes Met Office data very precise. How it works is that the Avtech tool Aventus NowCast communicates directly, via datalink, with
CASE STUDY: LUFTHANSA CARGO
INTERACTIVE Click here for full product details
“…in the real world it will never be the precise wind being loaded into the FMS but if the error level can be reduced, the more accurate the wind loaded into the FMS is, the better the FMS is equipped to determine the trajectory.” the Flight Management System (FMS) of LH Cargo’s aircraft; it wasn’t necessary to set up any specific IT tool or interface which made the job quite easy and not complex to use. Messages are sent automatically to the aircraft and the pilot has only to ‘accept’ with a single click for the wind data to be uploaded into the FMS which then has actual wind data available in order to calculate the next flight trajectory. Wind data can also be requested manually by the pilot at any time. Here’s the theory where some fuel saving should come from. Usually there are standard levels where one gets wind data from different providers but it’s normally levels 100, 200, 300 or 100,180, 240; and, no matter what the weather situation is, it will always be wind data for these flight levels in the FMS. However, it’s very unlikely that any changes to wind will fit exactly into these levels so Avtech applies an algorithm to those levels that are needed for that flight and for that profile. The aim is to reduce wind error. Of course, in the real world it will never be the precise
wind being loaded into the FMS but if the error level can be reduced, the more accurate the wind loaded into the FMS is, the better the FMS is equipped to determine the trajectory. Both on the Avtech database and in the FMS there are procedure constraints plus the FMS will always follow these procedure constraints to move the top of the descent and the vertical speed to that which is most efficient. That’s the theory and, over the last year, LH Cargo tested it to discover whether there really are savings available. So, how did the trial work?
TRIAL AND EVALUATION
LH Cargo started a ten month trial of Avtech’s Aventus NowCast from November 2016 until August 2017 using the twelve aircraft in the MD11F fleet operating all around the world; there was no focus on any particular city pair or airport so that a broad database could be generated. One reason that the trial took so long was that we didn’t wish to focus on one specific month but to conduct the trial over a longer period. Especially
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 53
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CASE STUDY: LUFTHANSA CARGO
Figure 4 shows the wind delta during cruise: the blue line shows the error levels from the new wind uplink while the yellow line shows the equivalent error levels using the old system. It’s quite obvious that the level of error between the actual wind encountered and what had been loaded into the FMS is lower with the new wind uplink; there’s still some error but it is a definite improvement. Also, the quality of the data is not as volatile as it was with the old system. The second step was to investigate wind delta during descent which generates more or less the same outcome (figure 5). Next step: wind error has to be transferred into fuel savings Average Daily Head-tail Wind Error – Cruise – Aventus vs Previous System versus NoWinds
between February and April 2017, all FDM in-flight data was collected. LH Cargo has a tool to collect FDM data and to measure and monitor the results of any fuel efficiency measures. The trial covered more than a thousand flights that could be analyzed in detail, which entailed quite a lot of manual work but it was felt that the large number was needed in order to be sure that it wasn’t just a single week or a single flight that gained some saving. The first step was to compare the wind error of two different wind sources (figure 4).
● Fuel Saving analysis of LCAG only based on descent winds – enroute savings on top, but out of scope in this trial ● Boeing performance tables were used to calculate fuel savings in dependence of wind error ● No savings calculated below FL100
First step: Comparison of wind error of two different wind sources Average Daily Head-tail Wind Error – Cruise – Aventus vs Previous System
FIGURE 4
FIGURE 5
The challenge now was to translate those improved and more consistent levels of wind error into fuel savings and LH Cargo used the manufacturers’ performance tables which take weight, temperature and altitude into account: from there, it’s possible to calculate a fuel penalty between the wind error and the fuel used. We then decided, for our business case, that we would take fuel savings during descent into account, but neither during cruise nor during final approach, below flight level 100 (figure 6). AIRCRAFT IT Operations • MARCH-APRIL 2018 • 54
On average 26 kg of fuel savings per flight (descent only), but business case calculated with 17 kg savings Calculated potential savings per airport Calculated by determination of head-tail wind component error [Real Wind – Aventus Forecast – previous system Forecast] Transferred into Fuel Savings by Fuel Penalty Charts based on MD11 perfomance model
26 kg per flight
Percentage of potential utilization per airport
17 kg per flight
Includes: • Constraints by ATC • Technical Failure • Pilots not accepting à Different for every airport à Assumption made together with pilots à Average overall
Actual saving strongly depends on current weather phenomenoms
FIGURE 6
On average, the fuel savings during the trial amounted to 26 kilos per flight and some might wonder whether that was a lot of savings. However, there are only a few single measures that would generate savings of more than 50 kilos per flight, so 26 kilos was a satisfactory saving per flight. It was decided that, for the business case, a more conservative figure should be used. So a calculation was done which gave the various figures a weighting because Frankfurt showed a different average fuel saving compared to Dakar and JFK; it was also taken into account that not all pilots would use the tool or that a technical problem might mean there was no wind uplink. The outcome was a saving figure for the business case of 17 kilos per flight to be sure that, over a whole year using this tool, there would be some substantial savings to be realized. Interestingly, there were quite large variations including some days when there were hardly any fuel savings and others when quite large fuel savings were realized. The reason behind this, we learned, was a dependency on the current weather phenomena.
WEATHER ANALYSIS
Figure 7.1 is a graph showing the average daily fuel saving per flight for the descent into Frankfurt. The map is a typical one but, of course, would differ for every day during the period.
CASE STUDY: LUFTHANSA CARGO
be per tail sign because it’s necessary to change the SITA address for where the data is sent, but step by step (tail by tail) the new system will be implemented across several airlines of the Lufthansa Group.
Weather Analysis ● Average Daily Fuel Saving (per Flight) - Descent into Frankfurt - Aventus vs. Previous system
BJORN OSTERTAG
FIGURE 7.1
The blue line in the graph records the fuel saving in kilograms and it can be seen that there were days when there was hardly any fuel saving while there were other days when the fuel savings were huge. The map shows the weather situation on one day (in this case, 18th February, a zero savings day) with the focus on Frankfurt (blue dot on the map) because the majority of LH Cargo’s descents are into Frankfurt. On that day, as the chart shows, the weather was stable over Frankfurt. The next day (19th February) the weather changed (figure 7.2), becoming rougher over Frankfurt, and the fuel saving increased… Weather Analysis ● Average Daily Fuel Saving (per Flight) - Descent into Frankfurt - Aventus vs. Previous system
FIGURE 7.2
… then on 23rd February (figure 7.3), it was very unstable weather over Frankfurt so that the fuel saving went up significantly. Weather Analysis ● Average Daily Fuel Saving (per Flight) - Descent into Frankfurt - Aventus vs. Lido
Bjorn Ostertag is currently with Lufthansa Cargo in the position of Head of Fuel Efficiency & Punctuality Management. His career with Lufthansa group started with his apprenticeship while studying for Master’s degree in Business and Commerce at University of Hagen and Frankfurt. His responsibilities within the company varied from brand evaluation, multilateral pricing, airport services and ground handling. The latter project was Bjorn’s position prior to the current one — the Head of Aircraft Ground Handling in Frankfurt within Lufthansa Cargo.
LUFTHANSA CARGO
Lufthansa Cargo ranks among the world’s leading air freight carriers. The carrier serves around 300 destinations in approximately 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by Lufthansa, Austrian Airlines and Eurowings, and an extensive road feeder service network. As of August 2017, the Lufthansa Cargo fleet consisted of 12 MD11F and 5 Boeing 777F aircraft.
AVTECH FIGURE 7.3
The fuel savings depend very much on what the weather situation is and, of course, it’s not possible to predict what the weather will be like next year which is one of the reasons why LH Cargo assumed only 17 kilos per flight saving on average. The project has entailed twelve months of intensive work, at the end of which LH Cargo decided to use the Aventus wind uplink on all of the MD11F aircraft and on the Boeing 777F fleet as well. Furthermore, other airlines within the Lufthansa Group are looking at what LH Cargo is doing. That said, the implementation work will have to AIRCRAFT IT Operations • MARCH-APRIL 2018 • 55
AVTECH is an innovations company that assists the global air transport industry to optimize operational efficiency and capacity by offering unique and sustainable solutions combining leading edge technology and industry expertise with a human and environmentally friendly approach. AVTECH’s solutions are based on modular, patented platforms which enable different services depending on how the modules are combined. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS
DIRECTORY
Operations Software Directory
Key ‘at-a-glance’ information from the world’s leading Operations software providers. There are three recognized categories of Operations software solutions: 1) Pure-play Operations solutions also known as Best of Breed (BoB) 2) Enterprise Resource Planning (ERP) Solutions 3) Specialist Point Solutions Software solutions assigned to categories 1 and 2 offer a complete end-to-end Operations solution for airlines’ Operations and aircraft operators, and meet most business system requirements for Operations facilities and airlines of any size seeking a new Operations software solution or looking to replace or renew an existing one. Pure-play systems are designed specifically for the aviation Operations industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP Operations Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources. Specialist Point solutions are Operations systems that are particularly strong in certain niche areas and usually complement the pure-play solutions. For ease of reference the directory is divided into two sections: Pure-play and ERP Operations Solutions; and Specialist Point Solutions.
ACFT PERFO
Advanced Flight Systems Sl (AFSYS)
Air Support A/S
Location: Steinfort, Luxembourg
Location: Madrid, Spain
Location: Billund, Denmark
KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations
NAME OF PRODUCT MARKETED • iCOM
NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing
KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager)
KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities
W: www.acftperfo.com T: +352 26 12 94 E: info@acftperfo.com
ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.
W: afsys.aero/en T: +34 639 635 663 E: info@afsys.aero
Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 56
W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk
AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market
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DIRECTORY
Avionics Support Group
Avio
Avison Aviation
AVTECH Sweden
W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net
W: www.avio.aero T: +32 11 72 10 30 E: info@avio.com
W: www.avisonaviation.com T: + 44 1483 685410 E: contact@avisonaviation.com
W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero
Location: Surrey, UK
Location: Sweden
NAME OF PRODUCT MARKETED • Avison Airline Management System
NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR – Weather Uplink • Consulting Service – ACARS and connection
Location: Florida, USA
NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies. KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles. Contact ASG today to learn how ASG’s Single Source Solution can work for your company!
Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway
NAME OF PRODUCT MARKETED • AvioBook, AvioConnect, AvioCabin, AvioTech, AvioSystems, AvioCyber, AvioIntegrations, AvioData KEY BUSINESS/SOFTWARE AREAS • Software • Hardware • Cybersecurity • EFB • Big Data AVIO is uniquely positioned to bring together the latest robust technologies to design world-class secure, easy to use software and hardware solutions for all types of aircraft. With extensive experience in software and hardware, our innovative solutions maximise the efficiency of aircraft and their crew. AVIO intends to provide smart and integrated solutions to increase operational efficiency and enhance operational decision making by offering innovative applications, systems and interfaces, allowing easier access to up-to-date, relevant operational information, and accurate real-time mission data. In October 2016, AvioVision was acquired by Thales and renamed to AVIO. With that acquisition Thales will be able to extend its Electronics Flight Bag offer, ranging from full systems to state-of-the-art applications.
KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.
AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.
The combination of Thales and AvioVision capabilities will help develop EFB solutions for airlines with a broader range of operational applications, leveraging Thales’ expertise in avionics, airborne connectivity, data analytics, cybersecurity and ground support platforms. Thales’ worldwide footprint and international commercial network will support and boost AvioVision’s growth.
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KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 57
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DIRECTORY
Bluebox Systems
The Boeing Company
Bytron Aviation Systems
CrossConsense
W: www.blueboxaviation.com T: +44 (0)1383 620922 E: info@blueboxaviation.com
W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com
W: www.bytron.aero T: +44 (0) 1652 688 626 E: info@bytron.aero
W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de
Location: Fife, Scotland.
NAME OF PRODUCT MARKETED • Archimedes & eMan KEY BUSINESS/SOFTWARE AREAS • ACARS data management — Archimedes • ACARS Technical Consultancy • Technical publications Distribution — eMan • Document Acknowledment — eMan Read & Sign • IT systems management & support Bluebox Aviation Systems is exclusively focused on the provision of software solutions to the aviation sector. Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.
Location: 65 Offices Worldwide
Location: Lincolnshire, UK
NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool
NAME OF PRODUCT MARKETED • skybook, Flight Dispatch, Digital Crew Briefing, Airfield Watcher, Flight Journey Logging
KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.
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KEY BUSINESS/SOFTWARE AREAS • Flight Dispatch • Digital Crew Briefing • Journey Logging • Airfield Watcher • System Integrations Bytron Aviation Systems is a UK based company with over 30 years’ experience in aviation, reducing the burden placed on dispatch teams and crews by simplifying the flight dispatch, crew briefing, airfield monitoring and journey logging processes through increased global accessibility, seamless aggregation and automated delivery of operational data to operators across the globe. Since its formation in 1984, Bytron has developed, integrated and maintained cutting-edge software solutions for the likes of NATS, Thomas Cook, flydubai, AirTanker, and many more. In 2017, Bytron teamed up with Jeppesen to offer skybook as its primary crew briefing solution for operators, helping to increase skybook’s global reach and customer base. Whilst skybook is Bytron’s premier solution, the company has also delivered an innovative aircraft turnaround tool for ground handlers and has worked on a number bespoke aviation software solutions for leading companies within the industry.
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 58
Location: Frankfurt Germany, Heusenstamm Germany
NAME OF PRODUCT MARKETED • CROSSMOS KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.
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DIRECTORY
Conduce
Eagle Cap Software
Esterline CMC Electronics
Flatirons Jouve
W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net
W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com
W: www.cmcelectronics.ca T: 15 147 483 000 E: efb@cmcelectronics.ca
W: www.flatironsjouve.com T: +1.303.627.6535 E: patrick.dawson@flatironssolutions.com
Location: Nuneaton, UK
NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8 KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.
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Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)
NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.
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Location: Montreal, Ottawa, Chicago.
NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS) KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 59
Locations: Europe, Asia, USA
NAME OF PRODUCT MARKETED • CORENA Suite KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.
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DIRECTORY
Flygprestanda AB
Global Eagle / NavAero
Gigsky
Gogo
W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se
W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com
W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com
W: www.gogoair.com T: +31 2517 5000 E: airlinesales@gogoair.com
Location: Malmö/Sweden, New Milford, CT/USA
Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden
Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales
Location: Chicago, IL; Broomfield, CO; Irvine, CA
NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560
NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)
NAME OF PRODUCT MARKETED • GSM Roaming Data
NAME OF PRODUCT MARKETED • Gogo Connected Aircraft Services, • Gogo 2Ku
KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.
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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.
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KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.
KEY BUSINESS/SOFTWARE AREAS • Connectivity Services • Aircraft Data Services • Hosting Services • Reporting Services • Applications With more than two decades of experience, Gogo is the leader in in-flight connectivity and wireless entertainment services for commercial and business fleets around the world. Gogo connects aircraft, providing its aviation partners with the world’s most powerful network and platform to help optimize their operations. Gogo’s superior technologies, best-in-class service, and global reach help planes fly smarter, our aviation partners perform better, and their passengers travel happier. Today, Gogo has partnerships with 12 commercial airlines and is now installed on more than 2,500 commercial aircraft. More than 6,800 business aircraft are also flying with its solutions, including the world’s largest fractional ownership fleets.
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 60
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DIRECTORY
Honeywell W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com Location: Zurich, Switzerland
NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.
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International Flight Support W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero Location: Copenhagen, Denmark
NAME OF PRODUCT MARKETED PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module
KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.
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Logipad DextraData
Lufthansa Industry Solutions
Location: Essen, Germany
Location: Germany, Switzerland, USA
NAME OF PRODUCT MARKETED • Logipad
NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate
W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero
KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.
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AIRCRAFT IT Operations • MARCH-APRIL 2018 • 61
W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de
KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.
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DIRECTORY
KEEP UP WITH IT DEVELOPMENTS
Lufthansa Systems
NavBlue
W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com
W: www.navblue.aero T: +1 519 747 1170 E: sales@navblue.aero
Location: Germany and in 16 other countries.
Location: Canada, UK, France, Singapore
NAME OF PRODUCT MARKETED • IT Solutions
NAME OF PRODUCT MARKETED • N-FLIGHT PLANNING • N-FLYSMART • N-PERFORMANCE • N-SAMS • N-TRACKING
KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 300 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.
NAVBLUE is a wholly owned subsidiary of Airbus providing a new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Combining the best of both worlds, it is fuelled by the agility of Navtech and the pioneering spirit of Airbus. The NAVBLUE solutions and services, however, are not just limited to Airbus aircraft, but are also for mixed fleets and support both civil and military environments, on the ground or on board any aircraft. The company’s offering is clustered around three pillars: “Data+” , best-in-class aerodata products giving customers access to the right data at the right time, in the right format and in the right place; “N-Software Services”, tailored software services enabling customers to enhance their operations through unique software solutions; and “Bespoke Solutions by NAVBLUE”, optimizing the overall air traffic management ecosystem by providing products and services around safety, compliance and performance monitoring.
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DIRECTORY
NVable
Open Airlines
Ovidius
Pace
W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com
W: www.openairlines.com T: +33 531 615 215 E: thierry.pfeiffer@openairlines.com
Location: UK
Location: France, Asia, USA
W: www.ovidius.com T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com
W: www.pace.de T: +4930293620 E: info@pace.de
Location: Germany
Location: Berlin (Germany), Seattle (USA)
NAME OF PRODUCT MARKETED • ConNVerge for Aviation
NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad
NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition
NAME OF PRODUCT MARKETED
KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.
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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified, committed team of Fuel Experts, Data Scientists and IT Specialists, OpenAirlines is today a leader in the market for flight operations optimization software with a range of complete software solutions answering all the key requirements of aviation professionals. OpenAirlines have subsidiaries in Asia, USA and Europe offering a better local support to its customers.
KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.
• Pacelab Flight Profile Optimizer • Pacelab CI OPS • Pacelab EFB Flight Data Recorder KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer Working with leading OEMs, engine manufacturers and airlines for more than 20 years has enabled PACE to develop a range of innovative products that directly respond to the trends and challenges of the international aviation community. PACE closely collaborates with performance engineers, senior training captains, fuel conservation and operational efficiency managers and consultants to deliver real solutions for real people. PACE’s portfolio of flight operations solutions is designed to support airlines’ universal efforts to improve their daily operations, strategic planning and operational efficiency and to offset high fuel prices and environmental demands with a more effective fuel management.
Capitalizing on its participation in the European Research Program, Clean Sky, from 2009 to 2014, the company has developed SkyBreathe® a fuel saving and CO2 reducing software. With SkyBreathe®, recognised by its customers as the most efficient solutions in the market, OpenAirlines enables airlines companies to reduce their environmental impact while reducing their fuel consumption by 2-5%. OpenAirlines believe focused innovation is required to stay ahead in the constantly changing world of aviation. That’s why more than 25% of its turnover is devoted to R&D. This strong R&D activity, combined with deep industry knowledge, contributes to superior technology that leads to more fuel saving and a better ROI for its customers. Ask them!
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DIRECTORY
RocketRoute
Rolls-Royce
The SA Group
Safety Line
W: www.rocketroute.com T: +44 1273 782130, +1 321 473 7423 E: sales@rocketroute.com
W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com
W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com
W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr
Location: UK
Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.
Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia
Location: Paris, France
NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC • VisiumFUEL • VisiumEMISSIONS • VisiumFLEET • VisiumAQD
NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution
NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch
KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training
KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations
Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.
Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.
NAME OF PRODUCT MARKETED • RocketRoute KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.
KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.
The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.
OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline. SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.
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DIRECTORY
Sheorey Digital Systems
Sitaonair
Snecma
Smart4Aviation
W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: contact@sds.co.in
W: www.sitaonair.aero E: media.relations@sitaonair.aero
W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr
W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero
Location: Villaroche/Montereau (Paris area, France)
Location: Netherlands, Poland, Canada, USA
Location: India: Mumbai & Bangalore, Singapore besides Representative. Offices in UAE, Saudi Arabia, UK/Europe and Latin America
Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.
NAME OF PRODUCT MARKETED • ARMS®V2 (Aviation Resource Management) Integrated InfoTech Suite
NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab
KEY BUSINESS/SOFTWARE AREAS • ARMS® Commercial Planning (CPSS) • ARMS® Flight Operations (FOSS) • ARMS® Crew Management (CMSS) • ARMS® Flight Planning & Dispatch (FPDS) • ARMS® Optimizers + ARMS® • on the TAB (EFB/ETL))
KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services
Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMS®V2. A current-generation, state-of-the-art Information Technology System which effectively addresses the extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations. The ARMS® V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single repository of data with which all ARMS® modules interact.
SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.
NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.
A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.
NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in the aviation operations sector, founded to provide web and mobile based products and services specifically designed to optimize, simplify and improve airline operations. Our company is committed to the delivery of the highest quality, most innovative and cost-effective, state-of-theart solutions available to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (All Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance. Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.
ARMS® V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and uncompromising Safety.
Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number international and domestic air carriers.
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DIRECTORY
Ultramain Systems
UTC Aerospace Systems
Viasat
Web Manuals International
W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com
W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com
W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com
W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero
Location: Ireland, USA, India, Australia, Switzerland, UK, China
Location: Sweden, USA
NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform
NAME OF PRODUCT MARKETED • Web Manuals
Location: Albuquerque, New Mexico USA
Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)
NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™
NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities”
KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook
KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions
Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground. ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.
UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.
Multiple modules available, deployed to meet airline’s specific needs.
KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.
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KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year. We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.
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WHAT’S IN THE MRO ISSUE? Case Study: Counting beans and tightening bolts
Kevin Chen, Senior Vice President, Evergreen Aviation Technologies Corporation (EGAT) In this case study EGAT outline their MRO / M&E system selection and implementation project. It highlights the seamless integration of all critical MRO solutions and information into the new system.
White Paper: Paper to Data - Data to Dollars Part 1
John Hancock interviews Rob Saunders, Consultant MROs are starting to remove paper and see improvements in productivity. But are these incremental improvements enough? A practical view of mobility adoption and an insight into the opportunities or turning the data into dollars.
Case Study: Fleet Technical Management and CAMO
Darmilo Sosa, CEO, Wingbox Aviation Due to market pressures, small airlines and corporate operators in Asia are looking to enhance their maintenance activities with independent third party services but this requires a flexible, capable and affordable MRO IT system.
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White Paper: Future-proofing the Supply Chain
Saravanan Rajarajan S, Associate Director – Aviation Practice, Ramco Systems Nobody wants aircraft staying on the ground for longer than necessary: so when the AOG is to fix something, the sooner the right part can be sourced, selected and delivered, the better for the business.
White Paper: A new way of looking at and managing pre-maintenance data Part 1
Steve Sayers, FLYdocs Pre-maintenance data is the guidance for those who fly and have to maintain aircraft but each OEM does this differently. Digitalization offers the opportunity of standardization and efficiency. PLUS News and The Aircraft IT Tender upload functionality
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